3.8/5 (63 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.8 out of 5
See all 63 reviews

About f.y.e.

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

f.y.e. Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about f.y.e.?
  • 4,247,447 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 17, 2023

I recently noticed recurring charges on my account from FYE since December. I visited this store right before the holidays, purchased a gift and was asked to sign up for a membership. I declined, they pushed nicely and said it’s no charge and it accumulates points with more purchases. The main point here was that they reiterated that it’s free. I accepted and now I come to find out it’s a recurring charge of $11.99 that occurs every month. The store has performance metrics to meet but that leads to a dishonest business practice in which they withhold that this membership is only free for 1 month. I called and spoke to customer service and was told it was not possible to get reimbursed. Ultimately, I was successful in my request after politely informing the representative what happened. This appears to be a recurring theme with FYE.

Be the first one to find this review helpful
Verified Reviewer
Original review: Feb. 28, 2023

It seems during the holidays people visiting their storefronts are told that backstage pass is 11.99 annually. This is incorrect, they will charge you monthly. People can understand 11.99 annually for 10% discount and other offers. GameStop gives people $5 coupons for their annual subscription. Keyword annual. It is nearly impossible to cancel the service after it is added. This violates almost every single category required by the FCC for electronic subscriptions. Besides the scam, the only way to get reasonable pricing on anything in the store is with their 10% off. F.Y.E. should not be around anymore.

3 people found this review helpful

Not sure how to choose?

Get buying tips about Online Shopping Websites delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer
    Original review: Feb. 7, 2023

    If you shop at F.Y.E. Do not let the uneducated idiot sign you up for free magazine subscriptions. I did it to get 10% off, and immediately cancelled it when I got home, they still charged me. They suck.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 6, 2021

    I'm not sure why so many people say they signed up for the FYE backstage pass thinking it was totally free. I've had this membership off and on for years, and I've never had a problem with cancelling it BEFORE the 30 day FREE TRIAL period ended. I'm pretty sure you can even cancel online now if you don't want to speak to anyone. Even if you misunderstood the cashier, or he/she happen to tell you the wrong information (which I never had them tell me it was totally free forever), you received an information packet, on one of your receipt it explains the membership, AND you get a welcome email with more explanations of the free 30 day trial. More than enough information for you not to claim to be uninformed. Why would something like this be totally free?? Welcome to the real world, nothing is free, unless it was an earn points type of program...which this is not.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2021

    *CONSUMER WARNING* I thoroughly enjoy the store FYE. However, they have a fraudulent “rewards program” that you should be aware of. When cashing you out, they ask if you want to sign up for their rewards program, called Backstage Pass VIP, though they provide no information about it (some people have said they were told it was free, while others have said they were notified of a 10% discount; I was told neither of those). They then begin charging you $11.99 a month without ever notifying you of a monthly cost. (Incidentally, the benefit of this “rewards program” is just 10% off of your purchases as far as I can tell, which means you would need to spend $120 a month at FYE just to break even!!!)

    We happened to catch it on our banking statement, so I did some research. It turns out, this is standard procedure for the company, at least according to various Consumer Affairs and Reddit message boards that I've come across. I called their Backstage Pass VIP customer service number, and when I complained and asked to cancel and be refunded, they responded with a scripted response offering to lower my payment to $6.99 a month, along with some other confusing benefits (that required my taking pictures of receipts of recent restaurant transactions). When I further pressed the issue, they put me on hold for a few minutes, and returned stating they were canceling, making no mention of a refund. After pressing further, they finally conceited and said they would refund up to four months (it had only been two, so that sufficed).

    I should also note that after they quickly rattled off my cancelation confirmation number, she was "unable" to repeat it because she had closed out of the system and couldn't get back in. Others have stated they had to try numerous times to cancel. I took her employee number, whatever that is worth. Just be aware, if you ever shop at FYE, do NOT agree to sign up for Backstage Pass VIP program.

    12 people found this review helpful
    Verified Reviewer
    Original review: April 28, 2021

    After doing research it seems as though I have the same problem as many others. Which simply proves the company does not care. I went in to purchase three $4 dragon ball z drinks. I used my debit card unfortunately and was asked if I wanted to sign up for a free membership program. Mind you I NEVER SHOP AT FYE, but since the membership was free I figured there was no harm in signing up. WRONG. Today I saw this FYE VIP charge on my statement and realized they had been charging me for a year! That's not what upset me most. When I called to cancel I got the good old avoiding canceling argument that scammers usually give subscribers. Of course no refund and of course I had to CALL AGAIN because they didn't cancel it! Terrible business practices and I see how they have clung to staying in business now. By scamming innocent customers! Will never do business there AGAIN!!

    13 people found this review helpful
    Verified Reviewer
    Original review: April 24, 2021

    Please avoid making any purchases on the FYE website. My item was badly damaged when it arrived and I contacted their customer service right away. It says it may take up to 7 days for them to respond so I waited seven days but have not yet received any response. So I emailed them once again thinking that they may have missed my prior email. But I have not yet received any response from them yet. I called them even but was not able to reach the agent. I am so appalled by these terrible services and response time and I am actually terrified that they may just not respond to me for 30 days and not give me any refunds. This is really an alarm and tells me that I should stay away from making any purchases from the FYE.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 25, 2021

    Same story as a lot of people. I purchased a movie. Cashier told me about the VIP Rewards Program. No mention was made of there being a fee, especially not a monthly one. She just asked for my email and phone number. Some time later I discover they are changing me almost $12 a month. I never signed anything to authorize this. I called their number to dispute the charges. I finally got it canceled and a partial refund but it was a major hassle. First representative a spoke to just went silent causing me to give up after several minutes of 'are you there?' 'Can you hear me?', the second hung up on me.

    3 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 23, 2020

    It’s a shame. This store was cool. I enjoyed looking at all the things. But was not prepared to be accosted at the checkout. I was scammed into a paid membership to get “$1.00” off. It’s unforgivable they teach these college aged employees to lie, as I’m sure they pay a commission for it. Unfortunate.

    8 people found this review helpful
    Verified Reviewer
    Original review: Oct. 17, 2020

    When ordering on Monday and promised a shipping of 2 to 4 days, it still hasn't arrived one week later. They charged extra for this and their customer service reply was ridiculous. We had to go and purchase another gift for the child's birthday.

    2 people found this review helpful
    Loading more reviews...

    f.y.e. Company Information

    Company Name: