FYE Reviews

Warning! These clowns have fraudulently been charging me for a vip membership I did not authorize. TWICE. To the tune of over $400. Thankfully my credit card company is protecting me from these scammers and I got all my money back both times but be warned they are thieves and frauds and under Investigations widespread for their shady business practices. They need to be prosecuted and held accountable 100% if you do your research online and read the reviews on Google and Reddit you’ll see this is the way the company scams people all the time.

They are trash, Fake set you up with a $11.99 monthly charge. I will never shop there again. Bunch of frauds. They need to prove I signed anything. I even cancelled my debit cards and they still got money from me and refunded to refund. Garbage company, garbage service.

Today like other time we were at this store in Town East Mall in Mesquite. My daughter that always by cds and other things in there she had grab something hanging on the wall. Whenever she set it bank in the hook that item has fallen on top of coffe mug and the coffee mugs hit the floor and and manager was really rude even though my wife want to pay for. Since the rude Manager was acting rude I ask him for the store policy where it says if you broke some by accident you had to pay for and instead of show me anything he call the police. 3 officers show up. That was embarrassing. My daughter's favorite store she is scare to go in there after all this police officers show up and make us look like criminals. My wife pay for the mug and the manager didn't even let us have the mug. I had to go back and get it.

Only shopped there once in my life and dude at the counter said I could get 10% if I gave him my email. One month later I was charged $11.99 for a membership fee. He never mentioned any fees whatsoever.

The backstage vip pass membership is a scam. I was told it was like a grocery store card but now I’m being charged 11.99 for the membership. I emailed them and called them to cancel but they kept saying they can’t help. FYE needs a class action lawsuit and be put out of business.

Recently I noticed a monthly charge on my American Express bill from FYE that had been going on for 5 months. I didn't recognize the charge so I called my credit card company and reported fraud. Then today I got an email from FYE about "my membership" (# **) and called them. I explained that I had never signed up for a membership and have no idea what it's even about. The man offered to refund one month, but I told him the whole thing needs to be refunded to my credit card company because I never signed up for it. He offered then to refund the whole thing (conf #: **). He also told me the membership was signed up on 07/22/2025 at the Vancouver Mall store.

Ordered two albums, one by mistake. Contacted company to return album for store credit. Took one month to get a return authorization. After returning item, have not heard back from company IN SIX WEEKS. Attempted to mitigate this mistake and have not received any communication from company.

Very concerned as today I realized FYE (I'm assuming the cashier) signed me up for their backstage pass which I declined at the time of my purchase. I have now been charged twice for this not even realizing it. As I can see this is not a new thing and is apparently a trend with FYE enrolling customers in a program that they never agreed to. And once again as others I received no email, no mail or any communication I was even enrolled. I would've Immediately recognized I was enrolled without my authorization before being charged more than once if there was.

Store doesn't fix their promo posters old they refused to give me a promo that said buy 1 get 50% off plush. They Claims old Sign big as a car windshield. Customer service no help. Manager no help. Staff walking zombie. I was a premium member canceled my subscription asap. Shopper beware.

Got scammed by the store and was not informed about charges. They charged 3 months at once. Total scam. I called and canceled immediately and told them I would report them to consumer protection to get a refund. Otherwise I don't think they would do it.