f.y.e.

I recently noticed recurring charges on my account from FYE since December. I visited this store right before the holidays, purchased a gift and was asked to sign up for a membership. I declined, they pushed nicely and said it’s no charge and it accumulates points with more purchases. The main point here was that they reiterated that it’s free. I accepted and now I come to find out it’s a recurring charge of $11.99 that occurs every month. The store has performance metrics to meet but that leads to a dishonest business practice in which they withhold that this membership is only free for 1 month. I called and spoke to customer service and was told it was not possible to get reimbursed. Ultimately, I was successful in my request after politely informing the representative what happened. This appears to be a recurring theme with FYE.

It seems during the holidays people visiting their storefronts are told that backstage pass is 11.99 annually. This is incorrect, they will charge you monthly. People can understand 11.99 annually for 10% discount and other offers. GameStop gives people $5 coupons for their annual subscription. Keyword annual. It is nearly impossible to cancel the service after it is added. This violates almost every single category required by the FCC for electronic subscriptions. Besides the scam, the only way to get reasonable pricing on anything in the store is with their 10% off. F.Y.E. should not be around anymore.

If you shop at F.Y.E. Do not let the uneducated idiot sign you up for free magazine subscriptions. I did it to get 10% off, and immediately cancelled it when I got home, they still charged me. They suck.

I'm not sure why so many people say they signed up for the FYE backstage pass thinking it was totally free. I've had this membership off and on for years, and I've never had a problem with cancelling it BEFORE the 30 day FREE TRIAL period ended. I'm pretty sure you can even cancel online now if you don't want to speak to anyone. Even if you misunderstood the cashier, or he/she happen to tell you the wrong information (which I never had them tell me it was totally free forever), you received an information packet, on one of your receipt it explains the membership, AND you get a welcome email with more explanations of the free 30 day trial. More than enough information for you not to claim to be uninformed. Why would something like this be totally free?? Welcome to the real world, nothing is free, unless it was an earn points type of program...which this is not.

*CONSUMER WARNING* I thoroughly enjoy the store FYE. However, they have a fraudulent “rewards program” that you should be aware of. When cashing you out, they ask if you want to sign up for their rewards program, called Backstage Pass VIP, though they provide no information about it (some people have said they were told it was free, while others have said they were notified of a 10% discount; I was told neither of those). They then begin charging you $11.99 a month without ever notifying you of a monthly cost. (Incidentally, the benefit of this “rewards program” is just 10% off of your purchases as far as I can tell, which means you would need to spend $120 a month at FYE just to break even!!!)

After doing research it seems as though I have the same problem as many others. Which simply proves the company does not care. I went in to purchase three $4 dragon ball z drinks. I used my debit card unfortunately and was asked if I wanted to sign up for a free membership program. Mind you I NEVER SHOP AT FYE, but since the membership was free I figured there was no harm in signing up. WRONG. Today I saw this FYE VIP charge on my statement and realized they had been charging me for a year! That's not what upset me most. When I called to cancel I got the good old avoiding canceling argument that scammers usually give subscribers. Of course no refund and of course I had to CALL AGAIN because they didn't cancel it! Terrible business practices and I see how they have clung to staying in business now. By scamming innocent customers! Will never do business there AGAIN!!

Please avoid making any purchases on the FYE website. My item was badly damaged when it arrived and I contacted their customer service right away. It says it may take up to 7 days for them to respond so I waited seven days but have not yet received any response. So I emailed them once again thinking that they may have missed my prior email. But I have not yet received any response from them yet. I called them even but was not able to reach the agent. I am so appalled by these terrible services and response time and I am actually terrified that they may just not respond to me for 30 days and not give me any refunds. This is really an alarm and tells me that I should stay away from making any purchases from the FYE.

Same story as a lot of people. I purchased a movie. Cashier told me about the VIP Rewards Program. No mention was made of there being a fee, especially not a monthly one. She just asked for my email and phone number. Some time later I discover they are changing me almost $12 a month. I never signed anything to authorize this. I called their number to dispute the charges. I finally got it canceled and a partial refund but it was a major hassle. First representative a spoke to just went silent causing me to give up after several minutes of 'are you there?' 'Can you hear me?', the second hung up on me.

It’s a shame. This store was cool. I enjoyed looking at all the things. But was not prepared to be accosted at the checkout. I was scammed into a paid membership to get “$1.00” off. It’s unforgivable they teach these college aged employees to lie, as I’m sure they pay a commission for it. Unfortunate.

When ordering on Monday and promised a shipping of 2 to 4 days, it still hasn't arrived one week later. They charged extra for this and their customer service reply was ridiculous. We had to go and purchase another gift for the child's birthday.