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f.y.e.

f.y.e.
Overall Satisfaction Rating 1.07/5
  • 5 stars
    1
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    0
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    0
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    3
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    100
Based on 104 ratings

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    f.y.e. Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 8, 2020

    Extremely slow shipping (not USPS, but leaving FYE warehouse) followed by receiving damaged records due to negligent packing. Customer service was slow, inefficient, and dismissive. This company deserves to go out of business.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2020

    I ordered the IZ*ONE Official Lightstick from this site because I struggled to find it elsewhere. Bear in mind, it's supposed to be about $35 brand new, but they were selling it for $70 (+shipping costs it came out to about $93)! Since I couldn't find "new" anywhere else, I decided to go with it. The site claims to give 1 Random Photograph of an IZ*ONE Member with every purchase, but I did not receive one. Not only that, but my lightstick came in damaged! It has scuff marks/scratches all over the surface! I emailed customer service and it was an automated email after automated email that just said to ship the item back without guarantee of a refund....What? You've got to be kidding me... PLEASE DO NOT WASTE YOUR TIME AND MONEY HERE! IT'S A SCAM!!!

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Feb. 14, 2020

      Lied about membership, told it was free, got home and saw the receipt and that it's 12/mo. Hell no. They lost me as a customer for lying. It's not like a store discount at all, and it's definitely not free. I've done sales and even I think that's SAF. I looked it up and canceled online.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Oct. 29, 2019

      What happened to me is exactly what happened to most of the other reviewers here and on many other websites so I'll be brief. Wanted to make a small purchase (Moorestown, NJ) and was offered the BSP card for 10% off and some coupons. I asked if the card was free and I was told YES, which is a LIE because it costs $15ish a month after a trial period. THAT IS NOT FREE. I asked if it was like a typical store discount card and was told yes - LIE. IT'S A SUBSCRIPTION SERVICE!

      I was in the middle of a sale at the time so THEY ALREADY HAD MY CREDIT CARD INFORMATION. FYI signed me up for this garbage program and on top of that, tried to sign me up for various magazine subscriptions which I fortunately declined at the time. The salesperson told me those were free too - ANOTHER LIE. She was really persistent about the "free" magazines but thankfully I had no use for them. When a business has to scam you into signing up for a monthly subscription service and various magazines instead of just selling you items off its shelves then you know it is strapped for cash.

      14 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 27, 2019

      I purchased a Scarface 4k Ultra HD movie set for my husband and only received 2 discs when in the images for the set it shows 3 discs and a statue of The World Is Yours just like in movie. I would not have paid $27 for just a movie I could of ordered on Amazon for 1/3 of that price. I have emailed FYE several times and have not received any response. Highly dissatisfied. Will never order from them again.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 9, 2019

      DO NOT WASTE YOUR TIME WITH THIS COMPANY. Find somewhere else that can provide what you want. I ordered something for my son on 9/23. I've patiently waited for days with no package. I had it delivered to the office because, I wouldn't get it at home. I see FedEx, UPS and the post office daily. Last night I emailed customer service regarding this. This morning I get an email back stating that "I'm sorry but the Child's play Chucky stripes T-shirt you ordered was listed as available, when it was actually not in stock." They didn't charge me but to seriously not notify the customer the item wasn't in stock until almost 3 weeks later is poor customer service. It took me to contact them to get an answer. My son has a costume party on 26th and now I've got to go find another shirt. DO NOT DO SERVICE WITH FYE!!!!

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Aug. 23, 2019

      Went to an FYE in a mall near me and was persuaded to join the FYE backstage pass (their membership program) for 10% off my order. Was not at all told that it would cost anything and the cashier told me to pick up to 3 magazines to receive, so I did. After I left I took a look at the card and info I received with it and saw it would cost $12 a month after a trial period. I immediately called and was told I wasn’t allowed to deactivate it until it was activated for a 72 hour period. I forgot about it and was charged the following month. I called again and the gave me a refund. Now, a month later, I was charged $25 for the magazines that should have been canceled when I cancelled the membership. I do NOT recommend this membership. Don’t let the cashiers persuade you, no matter how good it seems at the time.

      15 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 2, 2019

      I bought two sets of Marvel Blu Rays from FYE's online store. It has been a week and the items have not shipped yet. Despite the fact that they have not shipped, and that they haven't charged my card, I am being told there is no way to stop an order In Progress. If an order is In Stock, how has it taken over a week to ship? Why can't anyone from customer service tell me WHEN my order is going to ship? How are they unable to cancel or issue a return on an order that hasn't been sent to me yet?

      This entire company just seems like a scam. It doesn't matter what their Terms and Conditions say - you cannot lie outright to customers about shipping times and orders being in stock. I have notified my bank that FYE does not have permission to charge my card. I have contacted a lawyer and will have him send FYE a letter to cancel my order. I have sent numerous emails to their customer service without any response.

      Their terms even state that some orders get delayed and won't ship for 2-5 business days. Well, it's been more than that and my "in stock" Blu Rays haven't been shipped to me. What a sham of a business. I should have read the countless negative reviews before ordering from them. Do yourself a favor and pay a little more elsewhere to get peace of mind and quality customer service.

      4 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 19, 2019

      I agreed to sign up for this service, on a visit to one of their locations. It sounded good, and at the time, could see how some people could benefit. Within a week, I wanted to take advantage of the movie credit part of it. The site gave me so much **, so I eventually had to call in, and talk to someone. That is not anything I EVER WANT TO DO. But she seemed to help me for the moment. I went on and put in my movie theater ticket info. That was 3 weeks ago. Not sure how long it's supposed to take to receive anything, but, whatever. I want to cancel this service now, and I am having the same issue I had initially. Despite that the site is showing my name in the top right, when I try to do anything on the site, it tells me to log in. I know my login info, but it's NOT working. DO NOT BUY INTO THIS SERVICE! Either the site is extremely faulty, or it's an intentional attempt to scam people. I'm pissed that I have to call about cancelling.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 13, 2019

      I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn’t even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with f.y.e customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don’t sign up!!

      6 people found this review helpful
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      f.y.e. Company Information

      Company Name:
      f.y.e.
      Website:
      www.fye.com