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f.y.e.
f.y.e.
Overall Satisfaction Rating
1.13/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    3
  • 1 stars
    52
Based on 56 reviews that contain star ratingsSHOW RATING DISTRIBUTION

f.y.e.

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Last updated: April 18, 2018

60 f.y.e. Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 18, 2018

This is the first bad review I have ever written in my life :(. I’m sorry. I feel kinda guilty about writing a bad review but I’m not going to be mean. I will be nice :). Fye backstage pass took advantage of a girl like me. Checking out at fye I thought I was getting a rewards card. The clerk never told me it was a free trial and I would actually get charged! I was rushed through it all. Never told any info about how my card was being sent out to these two companies and the next few days I have these weird charges for these magazines and stuff!

Getting this was super easy getting rid of this and I the charges was really hard. The person first on the phone lied and said I wasn’t charged and then tried to trick me into keeping it but I was strong and I told him no! I don’t want the charge. I don’t want this. This is the most slimy deceiving thing! Young people mostly shop at fye and the goal for this is tricking people into thinking it’s a rewards card rushing them to sign and then taking their money and then when you call they will do anything to keep the money and then confuse you.

Fye I swear to goodness this is the most greedy thing ever, you never told me this was going to happen! I thought it was a rewards card! Fye shame on you! I am so young and poor and I can’t afford to put up with this! Shame on you. Shame on whoever created this because they know it’s a trick. They know this is what is going to happen to young kids. Shame.

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7 people found this review helpful
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Verified Reviewer
Original review: March 13, 2018

When I was checking out the clerk told me about the Backstage Pass membership and that it was free. Imagine my surprise when I check my bank account today and see they have charged me 11.99. Which means they kept my credit card info without informing me. As I signed no agreement for a month to month plan I will be disputing the charge. Shameful business practice.

8 people found this review helpful
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Verified Reviewer
Original review: March 12, 2018

My first time being burned by FYE was around six years ago when I attempted to preorder a deluxe edition of Mass Effect 3 before it came out when no other companies had any left in stock. FYE said they did and processed my preorder without issue. When the game came out, however, I didn't receive my copy of the game and I wasn't informed of any issue with the order until a WEEK after the game had been released. Recently, however, they definitely outdid themselves. I went into a store at Florence Mall in Kentucky and purchased a few CDs from their store for my car. While I was there, the cashier offered me an opportunity to join the FYE Backstage Pass VIP program that they have there where I could receive special offers and free magazine subscriptions with my membership. The cashier told me it was a one time charge and would cancel automatically if I didn't renew the membership.

I later realized that I was being charged $12 a month for my backstage pass on top of the four magazine subscriptions that I had been signed up for. When I went to cancel my magazine subscriptions, I was unable to do it through the magazine providers themselves. The only way I was able to cancel them was by calling an automated system on my phone and painfully making my way through the channels to cancel my magazines. For every magazine, before it would let me cancel it, I had to sit and listen to the endless amount of shady deals they tried to offer me to avoid me canceling my subscriptions. Many of the deals were unclear where it stated I would receive a "full refund" and "cancel my current term" but then tacked on that I would pay "2 to 3 dollars a month" for the next year. After I eventually canceled my magazines, I had to call ANOTHER number to cancel my backstage pass membership.

When I called customer service, I immediately stated that I wanted to cancel my membership and a refund for my previous charges that I was not informed of. The representative then went on to try to sell me on gift cards and some kind of movie deals that I was "entitled to" and when he ended his spiel he asked me if I was going to look at those and confused I said "okay?" to which he tried to end the call without doing EITHER of the things that I asked him to and said I would continue being charged 11.99 a month. I had to cut him off to get him to cancel it and he still didn't even attempt to help me with a refund. I was so annoyed by the end of it that I knew I wouldn't be helped further and just hung up. I will never go to FYE for anything that I can get somewhere else again.

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4 people found this review helpful
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Verified Reviewer
Original review: March 11, 2018

I as well would love to rate their company a no star. Yesterday, I went to f.y.e. to buy some snacks. The cashier offered me the f.y.e. Backstage Pass VIP membership and indicated that I will save up to 10% on my transaction. I said yes, after I was done signing. He then mentioned that I had 30 days to cancel before the trial ends! That's when I knew that I was deceived! I get out of the store, and I quickly called to canceled. The lady who answer was quick to accept that I needed to cancel the f.y.e. membership. Then I read some of the reviews below. It appears that they also sign you up for a f.y.e. magazine subscription?

I emailed service@fyevip.com to ask if this is true. The representative only emailed me back that the f.y.e. Backstage Pass VIP membership is canceled and that they are not in charge of the f.y.e. magazine subscription and to call 1-877-813-0320. I called, a representative was able to help me. He wasn't able to find any f.y.e. magazine subscription but he gave me a reference number. As well, he said that if it appears in the system, that he will have it canceled right away and that I will not be charged. I hope all goes well, I spent too much time on this. FYE should not have this membership available.

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6 people found this review helpful
Verified Reviewer
Original review: March 2, 2018

I wish I could give them 0 stars honestly. I was in the store a while ago around the beginning of January browsing for a record to buy as a gift. The record was kind of expensive but I decided to get it anyway. It was right before closing time as there was a "snow storm" and the employees were rushing the customers out so I went up to the counter to pay. The cashier rushed through my purchase and asks "do you want to sign up for this discount card, it will save you 10%" and I thought sure, why not - this is an expensive item to begin with. She did NOT explain it was a "free 30 day trial" to their ridiculous membership. She did NOT mention I would later be charged 11.99$ if I didn't log on and cancel my "subscription" before the 30 days were up.

I find it hard to believe this cashier had time to sign me up for a membership when they were minutes from closing but did not have the time to explain it would cost me a membership fee! I'm not sure if they require their employees to disclose this, or if they just assume everyone reads the fine print on their pamphlets while in line, being rushed out by other employees... I just looked at my monthly bank statement today and saw that 11,99$ fee and was so confused by it.

I literally had to Google what "FYE BACKSTAGE PASS" was because I was positive I didn't make that charge. When I got on the phone with the customer service rep he took at least 5 minutes rambling on about keeping the membership and reducing it to like 4.95$, saying I can use it towards 3D movies or restaurants or something. Couldn't understand the guy. When I told him I just wanted to CANCEL my membership, he tried to tell me he was going to reduce it and is there anything else he could help me with. This company is such a scam and I will never be shopping there again.

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4 people found this review helpful
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Verified Reviewer
Original review: Feb. 15, 2018

F.Y.E. Backstage Pass Blitz Sale - FYE has some cool stuff that I like but one thing I do not like is dishonest transactions. The guy working the register asked me if I would like to be registered into their loyalty program. As with most customers I assumed this would be a program to track purchases and rack up points etc. The guy waits until at the end of ringing me up to inform me that it's $12.00 a month, after seeing I was not pleased he proceeds to tell me I have a month cancel and it can easily be done online with a couple clicks.

So after looking into it you create an account with f.y.e. online then click "cancel subscription". What I don't understand is why when you click cancel online it says "We are processing your cancellation request" then to receive an email saying the same thing and to expect a final cancellation confirmation within 48 hrs just to receive a second email saying I will receive another final confirmation within 48 hrs and that was 4 days ago... I will follow up with the results. (Seems to me f.y.e. is giving me the runaround.) We will see.

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4 people found this review helpful
Verified Reviewer
Original review: Feb. 7, 2018

“VIP” membership - What an absolute scam, & mistake on my part. They bribe you in store with a 10% discount, asking you to sign without mentioning the fact that it's a $12 monthly subscription for garbage magazines nobody wants. They know nobody is going to stand there reading the fine print with a line behind them. Hey FYE, if you're so desperate for dollars that you have to trick paying customers into some lame magazine subscription, MAYBE just maybe it's time to call it quits. Nobody buys CDs anymore & nobody wants your garbage merchandise. The only reason I went to FYE (for the first time in 10 years) is to buy last minute T-shirts as a gift. Well, never again. & when you want to cancel, be prepared to deal with an annoyingly upbeat automated system that goes on & on telling you it would be SMARTER not to cancel. Un. Believable.

9 people found this review helpful
Verified Reviewer
Original review: Feb. 1, 2018

I am extremely upset at FYE Backstage Pass. I signed up on Black Friday knowing I had till Christmas to cancel. I called the number on the back of my booklet. They gave me a week before Christmas to cancel and the lady tried to encourage me to keep the backstage pass twice. She even offered to reduce the monthly rate. Again I told her no and she very quickly told me she “cancel my service and have a good day” before hanging up on me. No confirmation. No nothing. That should have been my first hint. I got charged at the end of December and January for $11.99 after I canceled my subscription. I called today to get it sorted out and canceled, with a confirmation number, but I can't get a refund. I have never had this problem in the past, but it will be something I will never forget. FYE and the company they use to “gain a profit” have lost my business for life. BTW, the magazines I didn't ask for charged me their monthly rate as well.

6 people found this review helpful
Verified Reviewer
Original review: Jan. 9, 2018

My 17-year-old son loves FYE. It is one of his favorite stores. He went in a few months ago and was approached about a backstage pass deal and he could save money on the purchase he was making. When he got home and showed me what he signed up for I immediately had him cancel as he did not fully understand what this rip off of a service was. Well, he got a charge on his debit card for $23 a few days ago. Upon further investigation, we discovered it is a magazine subscription that was somehow related to the backstage pass. This was not explained to my son. I have spent countless hours trying to get this canceled with zero help from FYE. I will never shop there again and I will go out of my way to tell everyone I know about our experience as well.

13 people found this review helpful
Verified Reviewer
Original review: Jan. 9, 2018

I bought a couple of items at this store. The cashier asked if I wanted to enroll in their loyalty program. I said sure thinking it was like my CVS or Kroger card. I was also told that I would receive a free issue of a couple of magazines. Well, this month I noticed a charge for their loyalty card. Looked at my account and it was charged last month as well. In addition, I was charged for the magazines this month. I called their customer service and asked for a refund since I was never informed by the cashier or the paperwork for the card that I would be charged. They would only refund one month. I had to call another number for the magazines. Fortunately, I was fully refunded from them. I will never shop at an FYE store again. What a scam!

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 8, 2018

On September 12th, I ordered two of the dog banks. Got an email from the company that the order was on its way. Sent them several other emails with no response. Never received the items. If anyone has information about this company, please pass it on.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2018

Before Christmas, I purchased a number of CDs at my local FYE, and the cashier asked me to join the VIP Backstage Pass to immediately save 10% got my $120 purchase. I said sure, and he clearly stated that I had 30 days to cancel and owe nothing. He circled the cancellation info on the brochure, and if not cancelled I would be charged $11.99 per month. Well, the "benefits" are not worth that, unless you spend $120 per month!

But I knew I'd cancel, so I said sure. January 5, I call to cancel and a pleasant fellow named Mark asked if I'd be interested if he lowered the price to $4.95 per month. NO! I have zero respect for outfits that choose to do business in this manner. I have a confirmation number, and will watch closely, as I don't trust them. To top it off, this store in the Susquehanna Valley Mall was a pigsty! I know malls are an endangered species, but I've never seen a store in such disarray and downright filthy. Bottom line: be very careful with the VIP Backstage Pass program.

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8 people found this review helpful
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Verified Reviewer
Original review: Dec. 22, 2017

I went into the local F.Y.E. store at the mall because they had turntables on sale, went to the register to pay, and was offered to join the f.y.e. backstage pass club, which was described to me as "free". I was given no membership card, nor was I ever informed I would be charged $11.99 a month later. This is a blatant scam to try to get money from people. I will NEVER shop here again if they are willing to OPENLY LIE to their customers like this.

11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2017

I ordered five of the dog banks back in August 2017, and I was given a response as a “thank you for your order” via messenger and email! My order supposedly shipped about a month later, But I never received the items. I left numerous emails, and tried calling, with no avail, since the company is not accepting phone calls and the website seems to be down. Interesting. I am furious because I am not made of money, and these banks were for my grandchildren. I requested my money to even be sent back to me if they could not fulfill my order. The customer care or customer service does not return emails either!

So right now, I am out of about $110 of hard earned money. This company is a scam and I hope they get what’s coming to them! How can people run a business or work for a company when they know they are scamming people out there? I believe in karma, and even though I will never see my money for the items that I ordered, for those working there, I assume they evidently do not have a conscience and will get what they deserve!! Shame on you!

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6 people found this review helpful
Verified Reviewer
Original review: Dec. 1, 2017

I signed up for a free trial of FYE's backstage pass and the cashier told me I had to select some magazines to get a free issue of. There was a long line and my eyesight is bad so if there was any fine print I was not able to see it. Anyway, They apparently signed me up for a year subscription for time and people magazine for a total cost of $108.00. I called FYE's backstage pass service line and was told I had to call a third party. I was sent to an automated line that had no discernible option to get a refund on the amount that was already charged to me. I then had to track down the customer service line for people magazine who could not help me but advised me to call 1-877-813-0320 and then press 0 to speak to a live representative.

The rep for the magazine company was very helpful and has promised to process a refund that will show up within 3 days. While the magazine company itself wasn't necessarily the problem, FYE essentially scammed me out of what for me is a whole week of pay! The whole process of being assured a refund took me hours and many tears (because I am financially incapable of paying $108.00 on magazines and I was very frustrated too). I will never shop at FYE again and I will discourage my friends from shopping there too. I am considering returning any recent purchases and buying the same items from a more trustworthy business instead.

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11 people found this review helpful
Verified Reviewer
Original review: Oct. 16, 2017

Along with other reviewers here, I too was fraudulently charged for magazine subscriptions I did NOT want! I tried numerous times to correct this and ordered new bank cards twice but they kept charging my account anyway. I ended up closing my account and switching to a new bank altogether over this mess! I will NEVER spend another dime in FYE and if any of you consumers do shop in there, please be safe and use cash... never use a card!

8 people found this review helpful
Verified Reviewer
Original review: Oct. 9, 2017

Made a purchase for my daughter at their store in Altamonte Mall. Asked if I wanted to join their rewards club, I was assured it did not cost anything, I didn't want to pay for anything additional. Lo and behold, my credit card starting getting charged a membership fee and magazine subscriptions, which were not authorized. If you ever buy anything at this store using a credit or debit card you need to pay close attention to fraudulent charges for many months or years, the last time we shopped at this store was 6 months ago.

13 people found this review helpful
Verified Reviewer
Original review: Sept. 29, 2017

When purchasing a few items last Christmas from F.Y.E., I was signed up for 3 "free" magazine subscriptions. I cancelled all of them, so I thought. I saw a statement today with a magazine I didn't sign up for, charging me for something I didn't ask for or sign up for. I called the toll free number, sure enough they've had me signed up and charged since December. This was outright fraud and deception.

8 people found this review helpful
Verified Reviewer
Original review: July 17, 2017

My daughter's credit card information was taken without her permission, she was offer the backstage pass, she specifically asked if there was any charge for it, they said "NO", she got the papers but never finished the registration process, she made a purchase that same day on the store, and they took her credit card information from that purchase. It didn't happen just to my daughter. It has happen to some of her friends too, and the moms had to get involve to get their money back. They charged my daughter from December 2016 to July, twice in May, they offered to return only 4 payments. I had to speak with a supervisor to get all the payments return to her. Shame on this company, this is stealing and lying, it's a big company shame on them. I will never buy from them again and so is my daughter and her friends. It's not the only company to buy stuff. Don't be fooled and don't trust this company.

17 people found this review helpful
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Verified Reviewer
Original review: June 29, 2017

If after you start with promo make sure you cancel it afterwards cause they will continue to bill you and even after you cancel the subscription make sure you check your account because I had to cancel it 3 times and they will continue to charge you even with reference numbers. I hope this review is helpful to someone. This company is full of crooks who will try and find any way to scam anyone they can. Absolutely horrible customer service as well. Has people with foreign accents who say their names are example Glen and it's a women with an accent so bad you can't even comprehend what they're trying to say half the time. And if you try to say something they interrupt you.

13 people found this review helpful
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Verified Reviewer
Original review: June 22, 2017

I hope this goes away finally. I have a confirmation #. I was getting charged $11.99 a month on my Amex for an FYE backstage pass I never signed up for. I tried getting it disputed a number of times with Amex but my name was not connected to the FYE account. To use the pass in the store you need a card I never got and the card and the pass and credit info for my Amex was under my husband's name (different last name than mine) who never goes there. I got a cancellation #. I would love to recover a good deal of money but now all I want to do is make sure that it goes away for good. This seems illegal but if they fixed it (they were certainly efficient about it) I will just leave this review as a warning to others.

12 people found this review helpful
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Verified Reviewer
Original review: May 24, 2017

I am a regional manager from IBM and I frequent f.y.e. at Northgate Mall for CDS. I encountered the manager there named Tina. She was very disrespectful. Talking on her cellphone while I was requesting a return on a spinner for my son. She also called a associate retarded when she sent him to find a item. His name was Terrance. She doesn't need to have a job. She ruins the mission statement of f.y.e. I went to the Cary store. I will never shop there again.

11 people found this review helpful
Verified Reviewer
Original review: May 19, 2017

The VIP Backstage Pass is an absolute joke. I received no notification that the trial was coming to an end, I never even made the account, my card was just automatically charged even though I NEVER gave ANYBODY any sort of information. I only used my card when I was checking out. I didn't expect my card to be charged like that but it taught me a lesson to read the fine print especially on a card I don't use that costs $12 a month and $9 to cancel. They don't tell you THAT in the store. I'm not mad at F.Y.E, I would probably even go back, but save yourself some stress and don't buy the pass unless you are 110% sure you will use it. For me, it was a waste of money since I only went in there one time to buy CDs for someone else.

15 people found this review helpful
Verified Reviewer Verified Buyer
Original review: April 8, 2017

FYE/TME magazine subscription promotion. Purchased items December 2016 at FYE in Jacksonville, FL. I was offered the FYE Pass as a way to save money. I was told there was a $11.99 monthly charge after the one (1) month trial period but the store ensured me they would call to remind me to cancel it a few days in advance. They did, however I missed the call and never listen to the message until after I was charged. No complaints in that regard because they did call me as the implied at point of sale.

My issue is with the 5 monthly magazines that I supposedly signed up for. I am constantly being charged between $2 and $24.50 for magazines I would never buy. I have called several times to cancel them but it's an automated system and I swear to you that even she has an attitude, lol. The automated system continually tries to get you to keep the subscription. No, I want out. I have had to do it for all 5 subscriptions. When I canceled the first one I wasn't even aware of the other 4 and the system definitely does not provide you the option to cancel everything at once. Within 3 months, I have been charged over $100 for this mess. I was excited to save money at FYE that day for WWE items that my son wanted for Christmas but at this rate I could have purchased him a authentic WWE belt. So upset with this BS.

Not happy with FYE's lack of communication regarding the magazines. As the saying goes, nothing in life is free and this my friend is definitely something that is not free. I am canceling the debit card associated with these transactions and will tell my bank to refuse anything from them in the future. FYE now stands for "F You Entirely."

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17 people found this review helpful
Verified Reviewer
Original review: March 1, 2017

In November 2016 I purchased something from this company. The cashier asked me if I wanted to sign up for their FYE VIP membership. I asked him if it cost anything and he said "There is no fee, it just gives you some perks." Well, I've worked in retail before so I know many times they'll have a goal for this sort of thing. I never shop here but I figured that it's free, so I'll just sign up to be nice. I paid for my purchase with my credit card and left. So now, in March 2017, I checked my bank statement (linked to the credit card I used at FYE). I noticed a charge I hadn't seen before labeled FYE VIP Backstage Pass. So I google it and I realize what it is. Except I NEVER agreed to pay any money for this, and I certainly did NOT give them my credit card number for this purpose. I google it some more, and I find out that I am not NEARLY the only person this has happened to.

So I call their customer service, and I wait 10 minutes for someone to answer. I explained to the gentleman immediately what happened. I tell him that I never agreed to this paid membership, and that they used my credit card for this purpose without my permission. He tried explaining to me what the VIP membership was, and that he would send me the details via mail. I told him that I don't care what the membership entails, as I never agreed to it. I told him that I wanted to cancel immediately and receive a full refund.

So then we went through the ridiculous song and dance. He told me he would cancel, I told him I wanted to cancel AND get a full refund. He tried explaining to me, "Due to the terms and conditions of your membership..." I said I don't care about the terms and conditions as I never agreed to them, my credit card was used without my permission, and I demand a full refund. We went back and forth on this point a couple more times, and he finally said that he would refund me $11.99. I said to him, "You have been charging me for a membership that I never agreed to pay for, and you have been using my credit card illegally when I never gave you permission to use it for this purpose, and you think I'm going to be okay with just a refund of one month?"

He tries spouting some other nonsense, but I couldn't listen to it. He was obviously just reading from some script he has to read from. I told him to please stop with the bullcrap speeches and just give me my full refund. I honestly felt a little bad for him because he must have to deal with angry customers all the time, every day. FINALLY he told me he would refund me the full amount of $35.97. It seems like a lot to go through for such a small amount, but the thing is that they charged me this by deceiving me into signing up for something they told me was free, and then taking my credit card number that I used to purchase my items and using it for the membership (which I NEVER agreed to).

I got a cancellation number, so I will be monitoring my bank account closely to make the amount is refunded and nothing else is taken out, and if I see anything I will be sure to call back. I am not going to let this go until I get my full refund and never see another charge from them. NEVER purchase from this company. I have even seen reviews that cashiers will sign customers up who don't even agree to the "free" membership. This company has some highly fraudulent business practices and I sincerely hope that they receive their just dues.

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22 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 31, 2017

I went into the store in Mesquite, Texas Town East Mall to buy a Wonder Woman blanket I saw in the window. The young man at the counter asked me if I wanted to join their free club. I asked if there were charges and he said no. He asked me my favorite magazines for what he said was a survey that would put me in a drawing. I told him US, Entertainment Weekly, and Newsweek. He then told me I had to sign for my credit card purchase. I asked him if my personal information from the free membership would be shared and he said no. Several days later, I get an email welcoming me to their club and telling me I would be charged 11.99 for my membership. I call the store and they tell me I have to call customer service. I call customer service and they tell me I have to go into the store and I have to call the magazines to cancel. I thought to myself: What magazines?

I call the store manager, who was very rude and laughed at me, and he said he would email his boss who would call me. That never happened. I find out the cashier signed me up for a year subscription to People, Time, and get this - Playboy. That is part of the VIP membership - you also have to pay for these magazines for a whole year. They share your credit card information not only with their billing department but they give it, along with your address, and zip code to the magazines. Now, the magazine companies were very easy to cancel with but FYE still has not responded to me and I have had to file a BBB complaint. The store manager refuses to take my calls and the employees in the store when I went in, very calmly and nice, were short with me and as I walked out whispered and burst out laughing.

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8 people found this review helpful
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Verified Reviewer
Original review: Jan. 28, 2017

After my experience and reading all these horrible accounts of them scamming money I don't understand how they are still able to do this!! Almost four months after cancelling they are taking random amounts of money out of my account! I've been trying to reach a live person and all I get is more "special promotions". Now I get a recording that says the number is no longer taking incoming calls! Hopefully my bank will get somewhere and the hundreds of dollars can be returned to me! You, as a company, should be ashamed!

8 people found this review helpful
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Original review: Jan. 10, 2017

I was signed up for this f.y.e. Backstage Pass thing. I just want the charge to be canceled (because it overdrafted my bank account and I had been told it would be canceled). I called f.y.e. and they said that they can't refund it because I never paid them. I explained that I just wanted it canceled. Well, the woman on the phone refused to do this and was trying to argue with me about how they do not owe me any money. Well, I don't want money, I just want the charge canceled!

10 people found this review helpful
Original review: Oct. 20, 2016

After a purchase a year ago, we were added to this backstage VIP group as a temporary member. Once we started we knew we would not use it so canceled it. FYE continued to take the funds ($11.99) from our account even though we never used it. When I called to find out why we were still being charged I was told that the member who canceled it should have given us a 10 digit cancellation number. Of course where I didnt have it, there was nothing I could do. So I am out a years worth of monthly charges. FYE can kiss off, and will never get a penny from me or anyone I know.

14 people found this review helpful
Verified Reviewer
Original review: Aug. 26, 2016

There are a few other companies listed in my complaint, but they are not the primary reason for my review. My husband purchased a record from FYE as my Christmas gift. Nearly nine months later, today, he checked our bank account to discover that we had been charged $17.50 for an ESPN magazine they had solicited to him. He was agitated and told me that when he was rung up, he declined the offer of the magazine and the cashier then told him it was a "requirement" for him to be able to purchase the record.

Then my husband asked a manager to which the manager confirmed this "requirement." My husband vehemently denies ever receiving any terms of conditions or billing information on this transaction at the time of purchase and told that it was a free trial. He said that it was not explained to him in any manner that he needed to call and cancel after any given time period, nor that he would be automatically charged at any time. My husband did not sign anything, handed the cashier our debit card, paid for record, and left.

So, after seeing the charge on our account today he immediately called ESPN to cancel the subscription and request our refund. Had he received this information, we would have promptly called because he did not want the product to begin with. While he was on the phone with ESPN he confirmed with them that the money from our account had been directly debited, by their company. FYE and the TME promotion company which pushed the sale through FYE did not receive the $17.50.

While he was making those calls, I wanted to call and inform FYE of this issue and hopefully prevent any further customers from having this product pushed on them. The cashier picked up the phone and the very first thing I said to him was that I had an issue, I wanted to inform them of and I wanted to make sure he had a few moments to speak to me, which he confirmed. I explained to him my problem, and stressed to him that I am aware that none of transaction was his personal fault. The cashier was understanding and explained to me that his bosses pressure them to promote these magazines at the threat of being fired.

Then as I continued explaining to him how my husband did not want the subscription to begin with he became short tempered with me and said my husband approved the subscription when he, "Pushed the green ok button." I got defensive and said, "Are you telling me that this is our fault, as the customer?" At which point he handed the phone to his assistant manager, Sam.

Sam did not speak as he listened to my explanation, however, he did offer me his short burst sighs of exasperation as acknowledgement. When I finished he was quiet, so at this point I continued by telling him that I did not appreciate their tone with me. To which he replied, "I just got on the phone, I haven't said anything to have a tone." I said, "Well, your 'tsking' in the background is a tone, and I don't appreciate it. All I want to do is inform your store of what is going on with these magazines and if people are getting unauthorized charges someone needs to know about it." He got snarky with me and said that I am welcome to have his bosses number, and the district manager's number. At that point I finally had enough, and I said, "I am from California but I was raised in this area and I do not care for your store, and I don't appreciate..." At that point Sam hung up on me.

I checked the internet for a customer service number and could not find one. I had my husband call them back because I wanted to call corporate. Well, my husband got off the phone and said that Sam told him that by company policy they are not "obligated" to give out the corporate office number and gave him another number to his "boss." Well what Sam did not know, was that my husband had already called that number, and that was the number of the TME corporation I mentioned earlier. We received no apology, no attempt to assess and remedy our situation, and definitely no understanding. It was at that point I decided I would write consumer reviews. I want to inform other customers of how we were treated from FYE in Altoona Pennsylvania.

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13 people found this review helpful

f.y.e. Company Information

Company Name:
f.y.e.
Website:
www.fye.com

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