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f.y.e.

f.y.e.
Overall Satisfaction Rating 1.07/5
  • 5 stars
    1
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    0
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    0
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    3
  • 1 stars
    98
Based on 102 ratings
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        f.y.e. Reviews

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        Page 1 Reviews 1 - 10
        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Feb. 14, 2020

        Lied about membership, told it was free, got home and saw the receipt and that it's 12/mo. Hell no. They lost me as a customer for lying. It's not like a store discount at all, and it's definitely not free. I've done sales and even I think that's SAF. I looked it up and canceled online.

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        Rated with 1 star
        Verified Reviewer Verified Buyer
        Original review: Oct. 29, 2019

        What happened to me is exactly what happened to most of the other reviewers here and on many other websites so I'll be brief. Wanted to make a small purchase (Moorestown, NJ) and was offered the BSP card for 10% off and some coupons. I asked if the card was free and I was told YES, which is a LIE because it costs $15ish a month after a trial period. THAT IS NOT FREE. I asked if it was like a typical store discount card and was told yes - LIE. IT'S A SUBSCRIPTION SERVICE!

        I was in the middle of a sale at the time so THEY ALREADY HAD MY CREDIT CARD INFORMATION. FYI signed me up for this garbage program and on top of that, tried to sign me up for various magazine subscriptions which I fortunately declined at the time. The salesperson told me those were free too - ANOTHER LIE. She was really persistent about the "free" magazines but thankfully I had no use for them. When a business has to scam you into signing up for a monthly subscription service and various magazines instead of just selling you items off its shelves then you know it is strapped for cash.

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        9 people found this review helpful

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          Are you this business?
          Rated with 1 star
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          Verified Reviewer
          Original review: Oct. 27, 2019

          I purchased a Scarface 4k Ultra HD movie set for my husband and only received 2 discs when in the images for the set it shows 3 discs and a statue of The World Is Yours just like in movie. I would not have paid $27 for just a movie I could of ordered on Amazon for 1/3 of that price. I have emailed FYE several times and have not received any response. Highly dissatisfied. Will never order from them again.

          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 9, 2019

          DO NOT WASTE YOUR TIME WITH THIS COMPANY. Find somewhere else that can provide what you want. I ordered something for my son on 9/23. I've patiently waited for days with no package. I had it delivered to the office because, I wouldn't get it at home. I see FedEx, UPS and the post office daily. Last night I emailed customer service regarding this. This morning I get an email back stating that "I'm sorry but the Child's play Chucky stripes T-shirt you ordered was listed as available, when it was actually not in stock." They didn't charge me but to seriously not notify the customer the item wasn't in stock until almost 3 weeks later is poor customer service. It took me to contact them to get an answer. My son has a costume party on 26th and now I've got to go find another shirt. DO NOT DO SERVICE WITH FYE!!!!

          2 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Aug. 23, 2019

          Went to an FYE in a mall near me and was persuaded to join the FYE backstage pass (their membership program) for 10% off my order. Was not at all told that it would cost anything and the cashier told me to pick up to 3 magazines to receive, so I did. After I left I took a look at the card and info I received with it and saw it would cost $12 a month after a trial period. I immediately called and was told I wasn’t allowed to deactivate it until it was activated for a 72 hour period. I forgot about it and was charged the following month. I called again and the gave me a refund. Now, a month later, I was charged $25 for the magazines that should have been canceled when I cancelled the membership. I do NOT recommend this membership. Don’t let the cashiers persuade you, no matter how good it seems at the time.

          11 people found this review helpful
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          Rated with 1 star
          Verified Reviewer
          Original review: Aug. 2, 2019

          I bought two sets of Marvel Blu Rays from FYE's online store. It has been a week and the items have not shipped yet. Despite the fact that they have not shipped, and that they haven't charged my card, I am being told there is no way to stop an order In Progress. If an order is In Stock, how has it taken over a week to ship? Why can't anyone from customer service tell me WHEN my order is going to ship? How are they unable to cancel or issue a return on an order that hasn't been sent to me yet?

          This entire company just seems like a scam. It doesn't matter what their Terms and Conditions say - you cannot lie outright to customers about shipping times and orders being in stock. I have notified my bank that FYE does not have permission to charge my card. I have contacted a lawyer and will have him send FYE a letter to cancel my order. I have sent numerous emails to their customer service without any response.

          Their terms even state that some orders get delayed and won't ship for 2-5 business days. Well, it's been more than that and my "in stock" Blu Rays haven't been shipped to me. What a sham of a business. I should have read the countless negative reviews before ordering from them. Do yourself a favor and pay a little more elsewhere to get peace of mind and quality customer service.

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          2 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: July 19, 2019

          I agreed to sign up for this service, on a visit to one of their locations. It sounded good, and at the time, could see how some people could benefit. Within a week, I wanted to take advantage of the movie credit part of it. The site gave me so much **, so I eventually had to call in, and talk to someone. That is not anything I EVER WANT TO DO. But she seemed to help me for the moment. I went on and put in my movie theater ticket info. That was 3 weeks ago. Not sure how long it's supposed to take to receive anything, but, whatever. I want to cancel this service now, and I am having the same issue I had initially. Despite that the site is showing my name in the top right, when I try to do anything on the site, it tells me to log in. I know my login info, but it's NOT working. DO NOT BUY INTO THIS SERVICE! Either the site is extremely faulty, or it's an intentional attempt to scam people. I'm pissed that I have to call about cancelling.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: July 13, 2019

          I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn’t even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with f.y.e customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don’t sign up!!

          3 people found this review helpful
          Rated with 1 star
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          Verified Reviewer Verified Buyer
          Original review: April 23, 2019

          On 4-6-19 I ordered several movies from FYE.com. 2 weeks later I still had not received the movies. I sent an email inquiring as to why. They told me "Unfortunately there was a system error that caused this order to be cancelled at this time". I responded saying they were a gift for my child's birthday and still wanted the movies. Then they changed their response and blamed me saying "this order was cancelled due to a glitch in your billing address." There is nothing wrong with my billing address. As a business owner myself, it does not matter who is to blame. All I want to do is apologize and make things right so you will continue to do business with me. All they want to do is pass the blame. Now my child's birthday present will be late. They made no attempt to get me the movies. They just wanted to blame me. I wish I had read the reviews before trying to do business with them!

          3 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: April 22, 2019

          Shady Point #1: Was asked if I wanted to be a member to save money, but was not told that it would cost me. After I already signed up, I noticed that I will start to be charged after a 1 month trial period of $11.99 per month. I created an account in their app and decided the discounts and coupons weren't for me and not worth it so I decided to cancel. Shady Point #2: Trying to log in to my account online didn't work. I was sure I had the correct password but it wouldn't log me in. So I tried the "forgot password" feature but that doesn't work either. It just loops me back to the login screen without sending any email or way for me to reset my password.

          Shady Point #3: Calling them to cancel brought me to a live person pretty quickly, which was nice, but they did try to convince me to stay a member. Even reducing the monthly cost to $4.95 a month but I just wanted to cancel. The person said they understand and that they have now cancelled my membership. However, since then, I have not received any kind of email confirmation that my account has successfully been cancelled. I have a strong feeling that my account wasn't actually cancelled and I will be charged later in the month. The Takeaway: Just do not bother with this membership as it will cost you more in time and money than it will ever save you.

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          14 people found this review helpful

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            f.y.e. Company Information

            Company Name:
            f.y.e.
            Website:
            www.fye.com

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