f.y.e.

I agreed to sign up for this service, on a visit to one of their locations. It sounded good, and at the time, could see how some people could benefit. Within a week, I wanted to take advantage of the movie credit part of it. The site gave me so much **, so I eventually had to call in, and talk to someone. That is not anything I EVER WANT TO DO. But she seemed to help me for the moment. I went on and put in my movie theater ticket info. That was 3 weeks ago. Not sure how long it's supposed to take to receive anything, but, whatever. I want to cancel this service now, and I am having the same issue I had initially. Despite that the site is showing my name in the top right, when I try to do anything on the site, it tells me to log in. I know my login info, but it's NOT working. DO NOT BUY INTO THIS SERVICE! Either the site is extremely faulty, or it's an intentional attempt to scam people. I'm pissed that I have to call about cancelling.

I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn’t even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with f.y.e customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don’t sign up!!

On 4-6-19 I ordered several movies from FYE.com. 2 weeks later I still had not received the movies. I sent an email inquiring as to why. They told me "Unfortunately there was a system error that caused this order to be cancelled at this time". I responded saying they were a gift for my child's birthday and still wanted the movies. Then they changed their response and blamed me saying "this order was cancelled due to a glitch in your billing address." There is nothing wrong with my billing address. As a business owner myself, it does not matter who is to blame. All I want to do is apologize and make things right so you will continue to do business with me. All they want to do is pass the blame. Now my child's birthday present will be late. They made no attempt to get me the movies. They just wanted to blame me. I wish I had read the reviews before trying to do business with them!

Shady Point #1: Was asked if I wanted to be a member to save money, but was not told that it would cost me. After I already signed up, I noticed that I will start to be charged after a 1 month trial period of $11.99 per month. I created an account in their app and decided the discounts and coupons weren't for me and not worth it so I decided to cancel. Shady Point #2: Trying to log in to my account online didn't work. I was sure I had the correct password but it wouldn't log me in. So I tried the "forgot password" feature but that doesn't work either. It just loops me back to the login screen without sending any email or way for me to reset my password.

BIGGEST SCAM EVER!! DON'T SHOP AT F.Y.E!!! I bought my daughter a sweatshirt from f.y.e. and was told by the cashier I could save 10% off my purchase by signing up for their "free" Backstage Pass VIP program. She told me I could cancel it if I wasn't using it enough but never informed me of any charges or that they would use the card you used in store. I thought it was similar to other programs other stores offer for free but a month later I started receiving tons of magazines in the mail (not uncommon as I receive a lot of junk mail usually) but a month later noticed over $100 in various charges out of my checking account.

I made a simple $4 purchase at at f.y.e. at East Brunswick Square Mall, and the clerk asked me to sign up for a "free" program to get discounts. I canceled it prior to the 30-day trial expiration, yet they gave my credit card number to magazine subscription company and I received $113 of unauthorized charges. What is worse, the number associated with the subscription will not allow you to cancel without signing you up for yet another scam. There needs to be a massive class-action lawsuit against f.y.e. to shut down this criminal fraud.

Asked at checkout if I wanted to sign up for FYE VIP (thinking it was free). Only after I signed up was I told by the cashier that there would be a fee after a 30 day free trial (I admit that it's my fault for being so gullible). Anyway, was told if I wanted to cancel to just call the customer service number (she made it sound so easy). Of course when I called, I had to speak to an actual customer service Rep to do so. I told the Rep that I wanted to cancel and he went on and on about how great of a program it was. At the end of this speech, he ended with, "So let's keep your membership for now, okay?" Excuse me? Do they think I'm that dumb to be like, "Oh, okay sure!" I wanted to cancel right there and then and that was that.

Like many others here, I was STRONGLY persuaded to join this club when I bought a gift for my husband at FYE. I initially declined, but the cashier went on and on about how it's totally FREE with no obligation. She said it was just like a savings club (like the ones grocery stores have). There was a line waiting behind me, so I said "fine."

I would to first thank f.y.e. for taking all but $20 of my money, second I would thank them again for not buying me dinner first.. I had troubleshooting problems purchasing 2 items and they charged me at least 5 times for those 2 items and now they won't answer their phones. These gifts weren't meant to rob my entire account. Thank you again f.y.e., I hope you are met with an end because you deserve that.

I was told that in order to cancel, we had to call the customer service number. I did so 2 weeks ago and received a confirmation number. Today I noticed that my bank statement showed f.y.e. had still charged my account. I called again to see what happened and the rep I spoke to Charity, told me that there was no record of such phone call on my account... but told me that the account was now closed and I would be credited my money back. Thankful, I still asked what happened on their end that would've caused a malfunction and she got an attitude with me and said "I've closed your account, what do you want me to do!? We record our calls and there's nothing under your name... You must've called another number because there's nothing here. Your account is closed and you'll get your money back, so what do you want!?"