FYE Reviews

It seems during the holidays people visiting their storefronts are told that backstage pass is 11.99 annually. This is incorrect, they will charge you monthly. People can understand 11.99 annually for 10% discount and other offers. GameStop gives people $5 coupons for their annual subscription. Keyword annual. It is nearly impossible to cancel the service after it is added. This violates almost every single category required by the FCC for electronic subscriptions. Besides the scam, the only way to get reasonable pricing on anything in the store is with their 10% off. F.Y.E. should not be around anymore.

If you shop at F.Y.E. Do not let the uneducated idiot sign you up for free magazine subscriptions. I did it to get 10% off, and immediately cancelled it when I got home, they still charged me. They suck.

I'm not sure why so many people say they signed up for the FYE backstage pass thinking it was totally free. I've had this membership off and on for years, and I've never had a problem with cancelling it BEFORE the 30 day FREE TRIAL period ended. I'm pretty sure you can even cancel online now if you don't want to speak to anyone. Even if you misunderstood the cashier, or he/she happen to tell you the wrong information (which I never had them tell me it was totally free forever), you received an information packet, on one of your receipt it explains the membership, AND you get a welcome email with more explanations of the free 30 day trial. More than enough information for you not to claim to be uninformed. Why would something like this be totally free?? Welcome to the real world, nothing is free, unless it was an earn points type of program...which this is not.

*CONSUMER WARNING* I thoroughly enjoy the store FYE. However, they have a fraudulent “rewards program” that you should be aware of. When cashing you out, they ask if you want to sign up for their rewards program, called Backstage Pass VIP, though they provide no information about it (some people have said they were told it was free, while others have said they were notified of a 10% discount; I was told neither of those). They then begin charging you $11.99 a month without ever notifying you of a monthly cost. (Incidentally, the benefit of this “rewards program” is just 10% off of your purchases as far as I can tell, which means you would need to spend $120 a month at FYE just to break even!!!)

After doing research it seems as though I have the same problem as many others. Which simply proves the company does not care. I went in to purchase three $4 dragon ball z drinks. I used my debit card unfortunately and was asked if I wanted to sign up for a free membership program. Mind you I NEVER SHOP AT FYE, but since the membership was free I figured there was no harm in signing up. WRONG. Today I saw this FYE VIP charge on my statement and realized they had been charging me for a year! That's not what upset me most. When I called to cancel I got the good old avoiding canceling argument that scammers usually give subscribers. Of course no refund and of course I had to CALL AGAIN because they didn't cancel it! Terrible business practices and I see how they have clung to staying in business now. By scamming innocent customers! Will never do business there AGAIN!!

Please avoid making any purchases on the FYE website. My item was badly damaged when it arrived and I contacted their customer service right away. It says it may take up to 7 days for them to respond so I waited seven days but have not yet received any response. So I emailed them once again thinking that they may have missed my prior email. But I have not yet received any response from them yet. I called them even but was not able to reach the agent. I am so appalled by these terrible services and response time and I am actually terrified that they may just not respond to me for 30 days and not give me any refunds. This is really an alarm and tells me that I should stay away from making any purchases from the FYE.

Same story as a lot of people. I purchased a movie. Cashier told me about the VIP Rewards Program. No mention was made of there being a fee, especially not a monthly one. She just asked for my email and phone number. Some time later I discover they are changing me almost $12 a month. I never signed anything to authorize this. I called their number to dispute the charges. I finally got it canceled and a partial refund but it was a major hassle. First representative a spoke to just went silent causing me to give up after several minutes of 'are you there?' 'Can you hear me?', the second hung up on me.

It’s a shame. This store was cool. I enjoyed looking at all the things. But was not prepared to be accosted at the checkout. I was scammed into a paid membership to get “$1.00” off. It’s unforgivable they teach these college aged employees to lie, as I’m sure they pay a commission for it. Unfortunate.

When ordering on Monday and promised a shipping of 2 to 4 days, it still hasn't arrived one week later. They charged extra for this and their customer service reply was ridiculous. We had to go and purchase another gift for the child's birthday.

Extremely slow shipping (not USPS, but leaving FYE warehouse) followed by receiving damaged records due to negligent packing. Customer service was slow, inefficient, and dismissive. This company deserves to go out of business.

I ordered the IZ*ONE Official Lightstick from this site because I struggled to find it elsewhere. Bear in mind, it's supposed to be about $35 brand new, but they were selling it for $70 (+shipping costs it came out to about $93)! Since I couldn't find "new" anywhere else, I decided to go with it. The site claims to give 1 Random Photograph of an IZ*ONE Member with every purchase, but I did not receive one. Not only that, but my lightstick came in damaged! It has scuff marks/scratches all over the surface! I emailed customer service and it was an automated email after automated email that just said to ship the item back without guarantee of a refund....What? You've got to be kidding me... PLEASE DO NOT WASTE YOUR TIME AND MONEY HERE! IT'S A SCAM!!!

Lied about membership, told it was free, got home and saw the receipt and that it's 12/mo. Hell no. They lost me as a customer for lying. It's not like a store discount at all, and it's definitely not free. I've done sales and even I think that's SAF. I looked it up and canceled online.

What happened to me is exactly what happened to most of the other reviewers here and on many other websites so I'll be brief. Wanted to make a small purchase (Moorestown, NJ) and was offered the BSP card for 10% off and some coupons. I asked if the card was free and I was told YES, which is a LIE because it costs $15ish a month after a trial period. THAT IS NOT FREE. I asked if it was like a typical store discount card and was told yes - LIE. IT'S A SUBSCRIPTION SERVICE!

I purchased a Scarface 4k Ultra HD movie set for my husband and only received 2 discs when in the images for the set it shows 3 discs and a statue of The World Is Yours just like in movie. I would not have paid $27 for just a movie I could of ordered on Amazon for 1/3 of that price. I have emailed FYE several times and have not received any response. Highly dissatisfied. Will never order from them again.

DO NOT WASTE YOUR TIME WITH THIS COMPANY. Find somewhere else that can provide what you want. I ordered something for my son on 9/23. I've patiently waited for days with no package. I had it delivered to the office because, I wouldn't get it at home. I see FedEx, UPS and the post office daily. Last night I emailed customer service regarding this. This morning I get an email back stating that "I'm sorry but the Child's play Chucky stripes T-shirt you ordered was listed as available, when it was actually not in stock." They didn't charge me but to seriously not notify the customer the item wasn't in stock until almost 3 weeks later is poor customer service. It took me to contact them to get an answer. My son has a costume party on 26th and now I've got to go find another shirt. DO NOT DO SERVICE WITH FYE!!!!

Went to an FYE in a mall near me and was persuaded to join the FYE backstage pass (their membership program) for 10% off my order. Was not at all told that it would cost anything and the cashier told me to pick up to 3 magazines to receive, so I did. After I left I took a look at the card and info I received with it and saw it would cost $12 a month after a trial period. I immediately called and was told I wasn’t allowed to deactivate it until it was activated for a 72 hour period. I forgot about it and was charged the following month. I called again and the gave me a refund. Now, a month later, I was charged $25 for the magazines that should have been canceled when I cancelled the membership. I do NOT recommend this membership. Don’t let the cashiers persuade you, no matter how good it seems at the time.

I bought two sets of Marvel Blu Rays from FYE's online store. It has been a week and the items have not shipped yet. Despite the fact that they have not shipped, and that they haven't charged my card, I am being told there is no way to stop an order In Progress. If an order is In Stock, how has it taken over a week to ship? Why can't anyone from customer service tell me WHEN my order is going to ship? How are they unable to cancel or issue a return on an order that hasn't been sent to me yet?

I agreed to sign up for this service, on a visit to one of their locations. It sounded good, and at the time, could see how some people could benefit. Within a week, I wanted to take advantage of the movie credit part of it. The site gave me so much **, so I eventually had to call in, and talk to someone. That is not anything I EVER WANT TO DO. But she seemed to help me for the moment. I went on and put in my movie theater ticket info. That was 3 weeks ago. Not sure how long it's supposed to take to receive anything, but, whatever. I want to cancel this service now, and I am having the same issue I had initially. Despite that the site is showing my name in the top right, when I try to do anything on the site, it tells me to log in. I know my login info, but it's NOT working. DO NOT BUY INTO THIS SERVICE! Either the site is extremely faulty, or it's an intentional attempt to scam people. I'm pissed that I have to call about cancelling.

I signed up for backstage pass membership and soon after tried canceling, as it was costing $12/month for something I wasn’t even using. After I requested to cancel the membership, I was still being charged monthly. I tried disputing this with f.y.e customer service, who claimed that they could not reimburse me due to their terms and conditions. Yet they manage to get away with charging my bank each month after I requested them to stop and cancel the membership. You'll get ripped off and robbed money from your bank account. Don’t sign up!!

On 4-6-19 I ordered several movies from FYE.com. 2 weeks later I still had not received the movies. I sent an email inquiring as to why. They told me "Unfortunately there was a system error that caused this order to be cancelled at this time". I responded saying they were a gift for my child's birthday and still wanted the movies. Then they changed their response and blamed me saying "this order was cancelled due to a glitch in your billing address." There is nothing wrong with my billing address. As a business owner myself, it does not matter who is to blame. All I want to do is apologize and make things right so you will continue to do business with me. All they want to do is pass the blame. Now my child's birthday present will be late. They made no attempt to get me the movies. They just wanted to blame me. I wish I had read the reviews before trying to do business with them!

Shady Point #1: Was asked if I wanted to be a member to save money, but was not told that it would cost me. After I already signed up, I noticed that I will start to be charged after a 1 month trial period of $11.99 per month. I created an account in their app and decided the discounts and coupons weren't for me and not worth it so I decided to cancel. Shady Point #2: Trying to log in to my account online didn't work. I was sure I had the correct password but it wouldn't log me in. So I tried the "forgot password" feature but that doesn't work either. It just loops me back to the login screen without sending any email or way for me to reset my password.

BIGGEST SCAM EVER!! DON'T SHOP AT F.Y.E!!! I bought my daughter a sweatshirt from f.y.e. and was told by the cashier I could save 10% off my purchase by signing up for their "free" Backstage Pass VIP program. She told me I could cancel it if I wasn't using it enough but never informed me of any charges or that they would use the card you used in store. I thought it was similar to other programs other stores offer for free but a month later I started receiving tons of magazines in the mail (not uncommon as I receive a lot of junk mail usually) but a month later noticed over $100 in various charges out of my checking account.

I made a simple $4 purchase at at f.y.e. at East Brunswick Square Mall, and the clerk asked me to sign up for a "free" program to get discounts. I canceled it prior to the 30-day trial expiration, yet they gave my credit card number to magazine subscription company and I received $113 of unauthorized charges. What is worse, the number associated with the subscription will not allow you to cancel without signing you up for yet another scam. There needs to be a massive class-action lawsuit against f.y.e. to shut down this criminal fraud.

Asked at checkout if I wanted to sign up for FYE VIP (thinking it was free). Only after I signed up was I told by the cashier that there would be a fee after a 30 day free trial (I admit that it's my fault for being so gullible). Anyway, was told if I wanted to cancel to just call the customer service number (she made it sound so easy). Of course when I called, I had to speak to an actual customer service Rep to do so. I told the Rep that I wanted to cancel and he went on and on about how great of a program it was. At the end of this speech, he ended with, "So let's keep your membership for now, okay?" Excuse me? Do they think I'm that dumb to be like, "Oh, okay sure!" I wanted to cancel right there and then and that was that.

Like many others here, I was STRONGLY persuaded to join this club when I bought a gift for my husband at FYE. I initially declined, but the cashier went on and on about how it's totally FREE with no obligation. She said it was just like a savings club (like the ones grocery stores have). There was a line waiting behind me, so I said "fine."

I would to first thank f.y.e. for taking all but $20 of my money, second I would thank them again for not buying me dinner first.. I had troubleshooting problems purchasing 2 items and they charged me at least 5 times for those 2 items and now they won't answer their phones. These gifts weren't meant to rob my entire account. Thank you again f.y.e., I hope you are met with an end because you deserve that.

I was told that in order to cancel, we had to call the customer service number. I did so 2 weeks ago and received a confirmation number. Today I noticed that my bank statement showed f.y.e. had still charged my account. I called again to see what happened and the rep I spoke to Charity, told me that there was no record of such phone call on my account... but told me that the account was now closed and I would be credited my money back. Thankful, I still asked what happened on their end that would've caused a malfunction and she got an attitude with me and said "I've closed your account, what do you want me to do!? We record our calls and there's nothing under your name... You must've called another number because there's nothing here. Your account is closed and you'll get your money back, so what do you want!?"

Much like the people before me, I too shopped at FYE during and around Christmas season of 2018. I remember being offered the backstage pass rewards program, and because we don’t shop at FYE often enough, we kindly declined. We were then encouraged to do so, with the employee stating it was a FREE REWARDS PROGRAM. She then went on to tell me how much money I’d save today, just by giving her my email address, and address to send us coupons. Of course like everyone again before me, we thought sure why not? Something like a Kroger Plus Card, I don’t shop at Kroger ALL of the time, but when I do I have my rewards/loyalty card!

Rip off nonrefundable membership. Same issue as the hundreds already listed on this site... Just wanted to add to the masses to make myself feel better. What a scam. It stinks that there is not any sort of recourse and they will continue to rip off innocent people...

Before Christmas time I stopped into FYE to pick up a quick Christmas gift. At the register I was promoted to sign up for the backstage rewards program, which I respectfully declined. The cashier insisted that it was free and all she needed was my email. Well long story short I have been charged TWICE for this “free” rewards program to my card.