Funai TV

I was like okay. Well I had emailed Sanyo customer service on June 5th the day they received it. I waited over two weeks and nothing so from this time I had emailed them almost every week for almost 2 months with one call to Sanyo customer service. And was told my TV was unrepairable and that since I had to wait so long and because they didn't have a replacement tv that was a 32" that they was going to upgrade it to a 40" and I was like "Great. Thank you" because at this point it was over a month. I believe it was on July 7th 2017 when I was talking with them the second time on the phone and I told thank you and then she (the customer service representative) said it will take another 15 to 20. I'm like "OMG. Why so long?" Well she didn't into that. I said, "Okay. Well thank you." And she shared me my confirmation number basically the reference number.

And we were done on the well 2 weeks went by again. I emailed them again and was told they knew my frustrations and would have my TV shipped that weeks which was around July 20th 2017 and I waited and waited and nothing. I emailed them again and was told they're working in it. Well on August 11th I believe I texted a message from FedEx I had a package coming. Well I was never told when it coming or how. Then late Saturday on August 13th 2017 there was a note from FedEx that they had my package and that they missed me and would ship it on the next delivery date which was Tuesday because of the home delivery service they offer was only for Tuesday and Saturday.

I had to take my day off from work on August 16th 2017 and wait for the FedEx truck to show up with my package. Which I didn't mind because I had to maintain my yard and cut the and do some repairs on my home. Well around 2pm that afternoon FedEx showed up with my TV. Well I just brought the package inside and just finished up with what I had already started on for my home repairs. I got done around 9pm that evening and came inside and relaxed for a few so roughly around 9:30 pm I opened the box carefully pulled the tv out of the with all the tough bubble wrap and laid it down, removed the wrap and plastic. Pick it up and it didn't look right from the glare off the screen. There was a blob to the center left of the screen and as I inspected the screen I seen at the top right it looked liked the plastic coming off from the and I saw lines through out the screen. I was very upset and I said it better not be broke.

I plugged it in and smoke began coming from my ears. I grabbed my phone and called Sanyo customer service (Funai corporation). In seconds got a customer service representative on the phone and I told her by name who I was and want happened and she said, "I can send you another one." I said, "Okay. I'm fine with that but the problems are that I have waited over 2 months for a replacement tv from and I'm proud of the upgrade to the 40" but it is broken and used when I sent out my new tv and I furious and very upset." I also said, "I know it wasn't your fault and not your problem. But somebody needs to get fired over this. I don't care if 7 people get fired. I need to speak with your supervisor the CEO or the boss of bosses he or she. I don't care if you have to 3 way your boss at his house."

She said, "Hold one moment please." I said, "Okay. Thank you." About 3 minutes later she gets back on and says, "Sir would you like to speak with the supervisor?" I said "Yes please and thank you." She said, "Please hold. I'll transfer you." About 2 minutes later the supervisor gets on the phone and speak with and I explained absolutely everything I just said before this point and I explained to him this is ridiculous. I've waited over 2 months for this tv and it's broken and I'm very very upset and explained to him I was proud of the upgrade but something has to happen. People responsible needs to be fired. I don't care how many. I was told 15 to 20 days the first go around and now after 2 months I received a broken tv. He asked was the boxed damaged. I said, "No sir. The TV was well packaged in a smaller box that was in a bigger box." There was signs of damage on the box and the TV was well packaged.

He constantly said he was sorry and that he would get right on it and have upper management get to the bottom of this and have an investigation done in the warehouse and find out why it took so long for my replacement tv to be shipped out and find out how it got damage before or while it was in the box. And he would email me a shipping label again so I can ship this broken 40" back to them and he said once they got it he would try to have the other replacement tv expedited to me faster so could have it by the end of next week. I said okay and thank you.

In all my life I have never been so upset with poor customer service. But as I checked my email. Afterwards he already had sent me the email with shipping label from FedEx and another email with different numbers in it as it looked liked they were going to send me 32" instead of the 40" I was promised. Because they didn't have a 32" in stock and because of me having to wait beyond 1 month. I honestly don't think that would be right. Be sent a 40" because the other size was out of stock and because of the long wait and now it's over 2 months and it's going to be 2 and a half months before I can get the next one and I think in this situation the upgraded size should stay at a 40" instead downgrading back to a 32" when I promised a 40" in the first.

If the next tv I get is a 32" I will be highly upset and if that one is broken too I'm going to blow my top and probably have stroke over this because it's so frustrating and it shouldn't be let alone I paid for a new tv and only had for a few months and my replacement is a used refurbished broken tv. I honestly don't think that's right. I would just send a document to the warehouse to grab a 40" 1080 HDTV LED nonsmart tv brand new in the original factory box, have it put in a slightly bigger box, put the expedited FedEx shipping label on it and have it out the door first thing in the morning.