Element Electronics Reviews

This is my second Element branded TV purchase, a 43" 4K Dolby sound television, and I love it. The TV has a beautiful stunning picture, and great surround sound, my other Element 40" TV is 11 years old, and works great!

They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.

I purchased an Element Washing Machine on March 20, 2024 through Walmart, it was being delivered via FedEx on March 22, 2024, it was not delivered until March 25, 2024. It was installed on March 26, 2024 and the first load of clothes was never washed in it. It never worked, I called Element customer service and they ran me through a list of diagnostic steps to determine if they could figure it out over the phone, after 3-4 calls and several times of cycling through the test with different people it was determined that the brain of the washing machine was bad and there was no way to fix it. I had unpacked the washing machine and put the box at the road, the waste management company passed the next morning and picked the box up, because I no longer had the original box they would not do anything to help me, I even offered to pay for a new box if they would send it to me, they said they could not do that.

Bought TV Saturday, stopped working the following Wednesday. Customer service didn’t do anything and completely ignored me. I’ve never had a TV stop working that quick, had to plug in my TV that is 10 years old and it worked great. Still, I would really recommend you never ever ever buy an Element TV and hopefully they will be out of business pretty soon, nothing really has quality anymore but Element is ridiculous.

I purchased a 70 inch Element Roku tv less than 2 years ago and the screen had already went out. I was informed by customer service that there's nothing they can do. The warranty expired one year from purchase date. Money wasted. I do not recommend anyone to purchase an element tv.

I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.

Updated on 06/02/2023: Element Electronics customer service is terrible. Go ahead and read the other reviews. I've been getting ran around by them for a few weeks now. I posted a 1-star review for the 55" Roku TV and they gave me completely different information. Customer service via email states that my warranty is up at 1 year. My TV started having problems at 1 year and 5 months and was completely unusable by 1 year and 6 months. LOTS of people said they had the same issue, from review sites to their website to here.

I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.

Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.

I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.

Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!

This Company is horrible. I like many others in these reviews purchased at 70 inch tv and three months later the screen went black. I called multiple time, was told to reset multiple times and no resolution. I asked to have a new tv and they told me to take my 70 inch tv and put it in my car, drive it a half hour away and take it to a repair shop in a terrible neighborhood. When I told them this wasn't feasible I was told I would receive a call in 24 hours. That never happened. I had to call back and wait a half hour on their phone system which is a joke. To be told someone sent an email instead and they are just going to give me a check but they don't have the details in it I'd have to wait another 24 hours. It's been 24 days with no tv, I missed the ball drop on New Years and this Company could care less.

I had an Element Tv for about 2 years before the TV screen went black. We went back and forth with Element trying to troubleshoot but nothing worked. They said there were problems with the TVs that were purchased on Black Friday. They gave me a refund. I decided to get another Element TV thinking this wouldn't happen again. I made sure not to purchase it on Black Friday. I ended up buying a bigger TV and spending a lot more money on it. Well 1 year and 1 month later the exact same thing happened. Only this time it started making a buzzing sound and had a burning smell before it just went totally black. I contacted Element and their response was it's out of the 1 year warranty and I should contact someone to repair it.

In Nov of 2020 I purchased a 70" Element TV. After 11 months, screen went black. I contacted customer service and they were very helpful and eventually issued me a refund. I received the refund in November of 2021 and used it to buy a 75" Element TV on November 5th 2021, assuming that what happened with the last Tv may be a fluke. Well, just today, 12/14/22, the same exact thing happened. Screen is black and can't see anything. The same exact thing that happened with the last TV I bought from them, happened again, this time 13 months after I purchased it. Save yourself the trouble and do NOT purchase an element TV unless you only want to have the TV for one year.

Tv started acting weird at 11.5 months but we didn’t notice the melting until 12.2 months. The tv was hot to the touch and the edge of the screen burned causing lines across the screen. Company refused to help because we were two weeks out of warranty.

I have had my 70 inch Roku Onn TV for less than a year. For 6 weeks Element has forced me to troubleshoot with 3 employees. Nothing works and they refer me back to Walmart and Walmart escalates it back to Element in the report telling them to refund my TV. The latest employee, Jesse (employee id **-probably a fake) refused to help with issuing my refund or a television replacement. I have vertical black lines running through the center of my television and according to all the reviews online so do thousands of other customers and Walmart has said that Element is required to honor my warranty. Here we are with no resolve and no call from management like requested.

My tv went black with sound in under a year. I called and ended up having to leave a message. It took them a week to call back, but I missed the call. I call right back and same thing on hold till I had to leave a message, but this time no one called me back. My daughter's tv only lasted a year and went black a few months before mine. Unbelievable that these companies don't even respect their consumers, Wish the government would fine them. Once I see something with this company's name I will never buy.

I purchased this TV during Black Friday last year and have had (still having) the same issue continuously. This is ridiculous because when you pay for a product expect it to work correctly and all the company does is direct you to the FAQ section. I realize that this is a late review, but I haven't had time to post until now.

GARBAGE TELEVISIONS, This is in regards to a 70 inch Roku Element 4K smart TV model number E4AA70R. I BOUGHT THIS TELEVISION FROM WALMART ABOUT TWO YEARS AGO. ABOUT SIX MONTHS AGO the screen went dark. There was sound to the TV but no picture. I contacted Roku who gave me the number for element electronics. I've been calling Element Electronics for the last six months and no one has gotten back to me, I have also contacted Walmart who instructed me to get a hold of element electronics. I am very frustrated and disappointed I would like a refund or an exchange for this item, today I have a 70 inch worthless television in my living room that I spent hundreds of dollars on very and nothing from the company shameful..

Horrible all around. We didn't have the TV for 3 months and it blacked out. Took 2 months to get it to a repair shop then after a month they "no longer make the part we'd need" so sure, "We'll give you a refund FOR $180"! I think that No way in the world we could replace the TV for that. It was an issue they knew about or should have from the reviews on the BBB. Talked to 5 managers with surprisingly American names despite their very thick Indian accents. All told me something different. In the warranty it says replacement is an option but yet EVERY non manager I've talked to has said, "We don't do replacements." They will screw you over hard. Do not buy from them!!! You get nothing but the run around and a big middle finger from them.

I bought a refrigerator manufactured by "Element" from a retailer with warranty. The product is defective and non operational. Called them and they said talk to retailer. Both Retailer and Manufacturer are non responsive and not repairing / replacing the product. The manufacturer "Element" and retailer "Elite Exchange" both are non responsive.

I bought a 65 inch smart TV on black Friday last year. Last month it completely went black. I contacted the company, sent them all requested paperwork, 3 weeks and 40 emails later they finally set up a service for my TV to be repaired. Well the TV wasn't repairable and a report was sent back to Element. Well after more attempts to try and get my TV replaced, finally someone just told me I'm getting a refund of 299. Well I spent 330 in black Friday (major sales day). I told them I did not want the refund check. I would like a "replacement of equal or greater value" like their warranty and policy state.

First off, I bought a smart TV. Unfortunately, I didn't do enough research to realize your smart TVs are not smart. 5 apps only? Your preloaded apps? no option to get more? Now, it turned off last week and will NOT go past the blue Element screen. I tried to do the chat for help and they want to charge me. I am not giving my credit card information to get this service. NEVER again will I buy Element and I will let the world know they shouldn't either.

I made the mistake of purchasing one 65 inch Element TV a little over a year ago and one 70 inch a couple months ago. Both TVs have given me several issues in the short time I’ve had them. The top have of the 65 inch would randomly get dark and faded and then after a few minutes go back to normal and then the 70 inch screen would flicker at times and then randomly restart or the sound would not work at times. I never called in about these issues because I could usually just turn the tv off and then back on or unplug it and then restart them to work.

I have purchased Element TV (model no: E4AA55R) last year November 2021 & registered the product. It's still under a warranty. I get horizontal lines on the TV (top & bottom of screen) & not able to see the picture completely. I reached out to Element TV support team on (888-842-3577). They opened a case & tv is still under warranty period & updated claims team will reach out to me in 24 hour to 48 hours. It's almost more than 5 days. No one reached me out. I only called to customer service on daily basis to get my update. They updated me, "You will get update in 10 mins through email (as a update to the case)." But I did not received any update.

Great tv for I have had 6 of these televisions for over 10 years and they work just fine for I have never had them service or never had any problems with them. I would recommend this product for any household and they were very cheap in price for about 125$ each for a 40" Tv.

When I first got this TV I was a little bit sketchy about the price, but when I turned it on it was everything it promised. It had an astonishing 4K resolution and overall good image quality, but viewing angles were pretty disappointing. Speakers were fine. You won’t get a Samsung or LG image quality, but there’s a huge price difference between both. As of the Fire TV, at first glance it seemed OK, it’s pretty responsive, but had some trouble with some apps not working or crashing. Then I got to fix all of them just by updating the software.

Purchased a 70” 4k Roku Element tv on Black Friday. Buyer beware, if anything goes wrong with your TV, customer service will do everything in their power to not help you. TV quality is ok for the price. Just saying with Element I am sure they cut corners to sell TV’s at a low price. You may get one that is fine but if not you just bought a wall decoration.

Purchased an Element 65 inch TV in December of 2018. We left it in the box until around May of 2019. After only a few months it went out. Called Element. It was over the warranty by a few months. No help.

I purchased a 32" Element ROKU TV to replace my 24" early generation LCD TV. After going through the set-up, it refused to access my satellite box using HDMI, or AV connections. Talked with their "customer support" and after 1 hour of various set-up configurations, still would not access my satellite. Returned TV to retailer for refund. FYI - I purchased an ONN ROKU TV and encountered the same problem. Contacted "support" via Chat and I was connected to the same person that I had on Chat with the Element TV. I also purchased a TCL ROKU TV and same thing. Same with support. I'm convinced one company is producing TVs and putting various names on them to make them "different" but they are all the same. I would not recommend any inexpensive TVs if you have satellite or cable.