Element Electronics Reviews

  • 4,678,299 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Element Electronics

Element Electronics manufactures consumer electronics. It makes audio equipment, televisions and monitors. Founded in 2007, Element Electronics focuses on providing high-quality, affordable electronic products, building in modern designs and intuitive features that aim to enhance the home entertainment experience.

Pros
  • Great picture quality
  • Affordable price
  • User-friendly setup
  • Good sound quality
Cons
  • Customer service issues
  • Durability concerns
  • Limited app functionality

Element Electronics Reviews

Filter by Rating

  • (29)
  • (12)
  • (4)
  • (7)
  • (78)

Popular Mentions

    How do I know I can trust these reviews about Element Electronics?
    • 4,678,299 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Element Electronics?
    • 4,678,299 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40

    Reviewed Oct. 19, 2024

    This is my second Element branded TV purchase, a 43" 4K Dolby sound television, and I love it. The TV has a beautiful stunning picture, and great surround sound, my other Element 40" TV is 11 years old, and works great!

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics
    George,

    Thank you for taking the time to leave such kind words about your experience with our Element TV's! We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. If there is ever anything we can do to assist in the future, please don't hesitate to reach out!

    Reviewed April 29, 2024

    They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics
    Hi Jonathan,

    Thank you for taking the time to review your recent Element TV purchase. We are sorry to hear that you experienced difficulties with the screen quality. Please know that we back all of our products with a one year warranty with proof of purchase or a 2-year warranty if the product is registered within 90 days of date of purchase. Our expert team is available via phone, email, or chat to answer any questions that you may have.

    Customer ServiceInstallation & Setup

    Reviewed April 10, 2024

    I purchased an Element Washing Machine on March 20, 2024 through Walmart, it was being delivered via FedEx on March 22, 2024, it was not delivered until March 25, 2024. It was installed on March 26, 2024 and the first load of clothes was never washed in it. It never worked, I called Element customer service and they ran me through a list of diagnostic steps to determine if they could figure it out over the phone, after 3-4 calls and several times of cycling through the test with different people it was determined that the brain of the washing machine was bad and there was no way to fix it. I had unpacked the washing machine and put the box at the road, the waste management company passed the next morning and picked the box up, because I no longer had the original box they would not do anything to help me, I even offered to pay for a new box if they would send it to me, they said they could not do that.

    So at this time I now have a Samsung washer from Lowe's that works like a dream and I have an Element Electronics paper weight for holding down really large pieces of paper. I would never recommend this company for a toaster, their customer service is a joke, they put the word run in runaround. I just want my money back, I am still willing to pay for a box it they will send me one, maybe they will see this complaint and they will try to work with me, not holding out much hope, looks like I just made a 660.00 mistake.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello, Charlotte. Our records indicate that we requested information from you in order to process your claim the same day that you contacted our customer care team 3/27/2024. As of 4/2/2024, we had not heard back from you so we sent a follow up email letting you know that since we had not heard back from you, we would be closing your case at this time. We are happy to issue you a refund for this item but we will need to obtain the necessary information from you to do so.

    Customer Service

    Reviewed Dec. 7, 2023

    Bought TV Saturday, stopped working the following Wednesday. Customer service didn’t do anything and completely ignored me. I’ve never had a TV stop working that quick, had to plug in my TV that is 10 years old and it worked great. Still, I would really recommend you never ever ever buy an Element TV and hopefully they will be out of business pretty soon, nothing really has quality anymore but Element is ridiculous.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello, Paul. We are sorry to hear that you had issues with your TV. Without your case details, I am unable to look into your case specifically in this forum. Please call our customer service line at 1-888-842-3577, email us at customerservice@elementelectronics.com, or use the chat feature at www.elementelectronics.com and our team will be able to assist you with a warranty claim.

    Customer Service

    Reviewed Oct. 11, 2023

    I purchased a 70 inch Element Roku tv less than 2 years ago and the screen had already went out. I was informed by customer service that there's nothing they can do. The warranty expired one year from purchase date. Money wasted. I do not recommend anyone to purchase an element tv.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi LaWanna. We are sorry to year the TV is no longer working. The warranty has lapsed, but you maybe able to reach out to our partner UBREAKIFIX. If there is a UBREAKIFIX location within your area, they may be able to get your TV up and operational for you.

    Customer Service

    Reviewed Sept. 8, 2023

    I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.

    When I called about it that day I was told that it was a manufacturer defect that they knew about and as such it wasn't a warranty issue because it came from the factory already broken, in other words it was something that they knew about. After 2 weeks of more phone calls I am now informed that it is past the warranty age and therefore they refuse to do anything. Basically stating that I bought a worthless tv that they knew about and are now blaming me for the tv not working like it should when I purchased it. They are wiping their hands and saying they are not at fault and I should have to eat the expense for them selling me a worthless tv. DO NOT BUY AN ELEMENT OR ONN TV they are knowingly selling tv's that don't work and then REFUSE to fix it or make it right when called out on it.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello there, we are sorry to hear the TV is not connecting to the internet. It is out of the one-year warranty. However, we partner with the repair stores of UBREAKIFIX and they may be able to repair this TV for you. If you have one close and within your area, please reach out to them to see if they will repair the TV.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed May 29, 2023

    Updated on 06/02/2023: Element Electronics customer service is terrible. Go ahead and read the other reviews. I've been getting ran around by them for a few weeks now. I posted a 1-star review for the 55" Roku TV and they gave me completely different information. Customer service via email states that my warranty is up at 1 year. My TV started having problems at 1 year and 5 months and was completely unusable by 1 year and 6 months. LOTS of people said they had the same issue, from review sites to their website to here.

    I left a 1-star review here as well, and guess what? They're telling me their warranty is now 2 years. That just isn't true! Beware of this electronic company. In the likely case of their electronics becoming faulty, they'll give you the run around so they don't take responsibility. Do yourself a favor and spend a little extra for name brand Samsung, Sony, or even straight from Roku themselves.

    Original Review: I purchased an Element 55" Roku Smart TV and the screen died just over a year and a half old after purchasing it! First and last time getting an Element TV. Just after the warranty ran out, I noticed lines on the TV screen (lower left). Within a month's time, the television developed lines all over the screen, then began flickering with both vertical and horizontal lines. Before it completely died, half the screen went dark. I've never seen a TV do that before.

    I wrote customer service and they said they couldn't do anything, despite evidence that this was a common problem. It took 3 weeks for them to even respond with suggestions. I posted negative reviews on several sites and when they responded with "email customer service and we'll help you!", they continued telling me they couldn't do anything at all. It was completely disingenuous and only left me more frustrated. Sounds to me like there needs to be a class action lawsuit filed against Element Electronics. Their customer service doesn't help, takes forever, and blames the consumer for their defects. Highly recommend never purchasing from them, as you will be gambling your money away.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Michael, yes - because it was not registered within the 90 days of purchase it only had the 1-year.

    Punctuality & Speed

    Reviewed April 25, 2023

    I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello k. We are sorry to hear your TV never worked. The retailer usually has a 90 day return policy. With it being past 90 days, we are happy to try to help you with a resolution for warranty and sounds like UBIF was unable to repair the TV. Depending on the size it will be a refund or a replacement - without a name or number I cannot process or assist in this forum. If you would like to respond with your case number, I am happy to push this along for you.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed April 17, 2023

    Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.

    Thanks for your vote!
    Customer Service

    Reviewed Feb. 15, 2023

    I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello Taisha, we are sorry your TV is no longer working. We do partner with UbreakIfix stores to complete out of warranty repairs. If you have one close you may be able to get this repaired.

    Reviewed Feb. 3, 2023

    Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi there. Thank you for your review. We are sorry you have not had a positive experience with your TV. Yes, the warranty is a 1-Year warranty from the date of purchase. If there is anything else we can do please reach out to us.

    Verified purchase
    Customer Service

    Reviewed Jan. 18, 2023

    This Company is horrible. I like many others in these reviews purchased at 70 inch tv and three months later the screen went black. I called multiple time, was told to reset multiple times and no resolution. I asked to have a new tv and they told me to take my 70 inch tv and put it in my car, drive it a half hour away and take it to a repair shop in a terrible neighborhood. When I told them this wasn't feasible I was told I would receive a call in 24 hours. That never happened. I had to call back and wait a half hour on their phone system which is a joke. To be told someone sent an email instead and they are just going to give me a check but they don't have the details in it I'd have to wait another 24 hours. It's been 24 days with no tv, I missed the ball drop on New Years and this Company could care less.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello Kristen. Our warranty team has processed the refund check and will have the details sent to you once available. Sorry your TV went out and that a repair option wasn't feasible.

    Verified purchase
    Customer ServicePunctuality & SpeedReliability

    Reviewed Jan. 6, 2023

    I had an Element Tv for about 2 years before the TV screen went black. We went back and forth with Element trying to troubleshoot but nothing worked. They said there were problems with the TVs that were purchased on Black Friday. They gave me a refund. I decided to get another Element TV thinking this wouldn't happen again. I made sure not to purchase it on Black Friday. I ended up buying a bigger TV and spending a lot more money on it. Well 1 year and 1 month later the exact same thing happened. Only this time it started making a buzzing sound and had a burning smell before it just went totally black. I contacted Element and their response was it's out of the 1 year warranty and I should contact someone to repair it.

    This is ridiculous. A TV should not last only 1 year. Everyone I talk to that has other brands have had their TVs for years with no issues. Every review I read about Element TVs has the same issue with the TV going black. I should be issued a refund as the last refund check just went right back to them for another one of their TVs that doesn't work. Maybe they need a class action lawsuit because there's so many people with the same exact issue. I will never purchase another Element TV and I will make sure my friends and family know not to purchase one either. Now I have a 75 inch TV just sitting here.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Dena. Thank you for your review. We are sorry you have not had a positive experience with our Element TVs.

    Verified purchase
    Customer Service

    Reviewed Dec. 14, 2022

    In Nov of 2020 I purchased a 70" Element TV. After 11 months, screen went black. I contacted customer service and they were very helpful and eventually issued me a refund. I received the refund in November of 2021 and used it to buy a 75" Element TV on November 5th 2021, assuming that what happened with the last Tv may be a fluke. Well, just today, 12/14/22, the same exact thing happened. Screen is black and can't see anything. The same exact thing that happened with the last TV I bought from them, happened again, this time 13 months after I purchased it. Save yourself the trouble and do NOT purchase an element TV unless you only want to have the TV for one year.

    I am now 1 month out of warranty, so I am pretty sure they will not refund me but I would just like to warn others. Companies like this, that produce crap products that last one year, should not be able to sell their products. Again, last time I dealt with their customer service, it did go well but the bottom line is I had two TVs stop working one year after purchase. No matter how good your customer service is, your products should be built to last longer than 1 year. I have 6 other TVs throughout my house and all of them are much older than the Element. I have a Sony that is probably 15 years old in my son's room, and a Samsung in my basement that is probably 8 years old, and a brand called Olevia in my daughter's room that is still kicking after 17 years! It's a shame cause I really liked the TVs with the built in Roku.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Michael. Are you able to give us the case number here? I am not finding your name in our system.

    Reviewed Dec. 13, 2022

    Tv started acting weird at 11.5 months but we didn’t notice the melting until 12.2 months. The tv was hot to the touch and the edge of the screen burned causing lines across the screen. Company refused to help because we were two weeks out of warranty.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Greg, please reach out to us right away so we can get this resolved for you. To chat with our Customer Service team about this, email us at customerservice@elementelectronics.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com.

    Verified purchase
    Customer ServiceStaffReliability

    Reviewed Dec. 9, 2022

    I have had my 70 inch Roku Onn TV for less than a year. For 6 weeks Element has forced me to troubleshoot with 3 employees. Nothing works and they refer me back to Walmart and Walmart escalates it back to Element in the report telling them to refund my TV. The latest employee, Jesse (employee id **-probably a fake) refused to help with issuing my refund or a television replacement. I have vertical black lines running through the center of my television and according to all the reviews online so do thousands of other customers and Walmart has said that Element is required to honor my warranty. Here we are with no resolve and no call from management like requested.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello Kimber. It sounds like it is just a miscommunication. Reviewing the case, we only see the units that are not under our warranty program. Can you please email us the receipt of the just tv that is under our warranty. Thank you, as this would be most helpful.

    Customer Service

    Reviewed Nov. 22, 2022

    My tv went black with sound in under a year. I called and ended up having to leave a message. It took them a week to call back, but I missed the call. I call right back and same thing on hold till I had to leave a message, but this time no one called me back. My daughter's tv only lasted a year and went black a few months before mine. Unbelievable that these companies don't even respect their consumers, Wish the government would fine them. Once I see something with this company's name I will never buy.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Julia, we are experiencing extremely high call volume from our holiday sales. Please feel free to go to our website and start a chat with our agents. This will get you in faster, elementelectronics.com.

    Reviewed Nov. 9, 2022

    I purchased this TV during Black Friday last year and have had (still having) the same issue continuously. This is ridiculous because when you pay for a product expect it to work correctly and all the company does is direct you to the FAQ section. I realize that this is a late review, but I haven't had time to post until now.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello GG. We’re disappointed to hear you are not enjoying your Element TV and having continuous issues. If you would like to discuss your TV’s issues, please email our Customer Support team at customerservice@elementelectronics.com – text us at 888-842-3577 – or chat us www.elementelectronics.com.

    Reviewed Sept. 29, 2022

    GARBAGE TELEVISIONS, This is in regards to a 70 inch Roku Element 4K smart TV model number E4AA70R. I BOUGHT THIS TELEVISION FROM WALMART ABOUT TWO YEARS AGO. ABOUT SIX MONTHS AGO the screen went dark. There was sound to the TV but no picture. I contacted Roku who gave me the number for element electronics. I've been calling Element Electronics for the last six months and no one has gotten back to me, I have also contacted Walmart who instructed me to get a hold of element electronics. I am very frustrated and disappointed I would like a refund or an exchange for this item, today I have a 70 inch worthless television in my living room that I spent hundreds of dollars on very and nothing from the company shameful..

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello Neil,

    It looks like the refund check was mailed out on 10/17/2022.

    Reviewed Sept. 28, 2022

    Horrible all around. We didn't have the TV for 3 months and it blacked out. Took 2 months to get it to a repair shop then after a month they "no longer make the part we'd need" so sure, "We'll give you a refund FOR $180"! I think that No way in the world we could replace the TV for that. It was an issue they knew about or should have from the reviews on the BBB. Talked to 5 managers with surprisingly American names despite their very thick Indian accents. All told me something different. In the warranty it says replacement is an option but yet EVERY non manager I've talked to has said, "We don't do replacements." They will screw you over hard. Do not buy from them!!! You get nothing but the run around and a big middle finger from them.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hello Kori, sorry to hear the TV is no longer working. After reviewing your case, we refunded your purchase price of the TV. We will escalate the miscommunication of the team communicating several different resolutions.

    Verified purchase
    Reliability

    Reviewed Aug. 4, 2022

    I bought a refrigerator manufactured by "Element" from a retailer with warranty. The product is defective and non operational. Called them and they said talk to retailer. Both Retailer and Manufacturer are non responsive and not repairing / replacing the product. The manufacturer "Element" and retailer "Elite Exchange" both are non responsive.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Deepak. Thanks for reaching out! We’re sorry to hear that you’re unhappy with your new refrigerator. We have spoken with our escalation specialist here at Element Electronics and they are engage and helping you find a resolution. We will be in touch until this gets resolved for you.

    Customer ServiceContract & TermsStaff

    Reviewed July 18, 2022

    I bought a 65 inch smart TV on black Friday last year. Last month it completely went black. I contacted the company, sent them all requested paperwork, 3 weeks and 40 emails later they finally set up a service for my TV to be repaired. Well the TV wasn't repairable and a report was sent back to Element. Well after more attempts to try and get my TV replaced, finally someone just told me I'm getting a refund of 299. Well I spent 330 in black Friday (major sales day). I told them I did not want the refund check. I would like a "replacement of equal or greater value" like their warranty and policy state.

    After talking to 4 different people and numerous emails someone finally just said no, and initiated a check to be sent. I've contacted through the help chat 4 different times to cancel the check and issue an actual replacement since I can literally not replace my TV with the sales price I paid. And per their own contract (that they've sent me numerous times) they should lawfully be replacing my TV of equal or great value of my 65 inch TV. But after talking to 2 different supervisors, who both said completely different things for resolving. This last one I spoke to today said they have absolutely no tvs in their warehouse, none, except a 32 inch if I want it instead of my refund or my 65 inch. So not only am I out a 65 inch TV. I'm out 30 dollars, because they don't reimburse sales tax and they broke their own terms and conditions. They sold a faulty TV and I literally paid them for it. It's almost comical. Bad customer service, bad representative communication. Bad procedure, and very poor sticking to their own terms and conditions.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Lauren. We set high standards for our products, and we’re sorry that they haven’t been met. We are glad we were able to refund the retailers sell price of the product and understand it can be frustrating when a replacement is not available. If there is anything else we can assist with please email us at customerservice@elementelectronics.com..

    Price

    Reviewed June 24, 2022

    First off, I bought a smart TV. Unfortunately, I didn't do enough research to realize your smart TVs are not smart. 5 apps only? Your preloaded apps? no option to get more? Now, it turned off last week and will NOT go past the blue Element screen. I tried to do the chat for help and they want to charge me. I am not giving my credit card information to get this service. NEVER again will I buy Element and I will let the world know they shouldn't either.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Kathleen, we are sorry to hear the TV is no longer working. Please feel free to chat with us on our website elementelectronics.com. We are not sure what website or chat site you went to where they would like you to enter a credit card. We here at Element Electronics provide free chat. Please reach out to us and we will try to help.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2022

    I made the mistake of purchasing one 65 inch Element TV a little over a year ago and one 70 inch a couple months ago. Both TVs have given me several issues in the short time I’ve had them. The top have of the 65 inch would randomly get dark and faded and then after a few minutes go back to normal and then the 70 inch screen would flicker at times and then randomly restart or the sound would not work at times. I never called in about these issues because I could usually just turn the tv off and then back on or unplug it and then restart them to work.

    Just today the 65 inch TV screen just went completely black even when it was turned on. I tried my regular troubleshooting steps and I still would not get any picture on the screen. I called elements customer service and the first person I talked to told me to try some troubleshooting steps and neither worked the customer said we could try one more step but before he could instruct the call dropped. I tried calling a second rep and informed them that I had already tried the first two steps and previously and they did not work.

    The rep kept insisting that I try the first two steps again before telling me the 3rd trouble shooting method and I told I had already tried them and would like to just try the third option because I didn’t want to waste time doing something I already know would not work. The rep became very rude and just hung up. I was shocked. I called a third time and informed the next person what had happened before. She finally instructed me on the third option which of course did not work either and then immediately also hung up on me. I am not only disappointed with their product but extremely dissatisfied with the customer service I recieved. I will never order an element product again. Their TVs are not quality at all and do not last long and their customer service is atrocious. Extremely disappointed.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Ray, sorry to hear the TVs are not working. We do partner with a US based repair service. Please chat with us at elementelectronics.com and we will try and help resolve both issues.

    Verified purchase
    Customer Service

    Reviewed June 23, 2022

    I have purchased Element TV (model no: E4AA55R) last year November 2021 & registered the product. It's still under a warranty. I get horizontal lines on the TV (top & bottom of screen) & not able to see the picture completely. I reached out to Element TV support team on (888-842-3577). They opened a case & tv is still under warranty period & updated claims team will reach out to me in 24 hour to 48 hours. It's almost more than 5 days. No one reached me out. I only called to customer service on daily basis to get my update. They updated me, "You will get update in 10 mins through email (as a update to the case)." But I did not received any update.

    They will not give proper response to customer. I don't understand why customer has to call this many times to get support. I am very concerned that why I have chosen the element product. There are multiple products in the market where they better assist the customer if there is a problem. Even I have asked to transfer call to supervisor. They updated supervisor not logged in & updated my case to call me back. That never happened.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Syamprasad. Sorry there was a delay in our customer service response and this will be escalated so we can improve the customer experience. Good news, it looks like your refund check was mailed out to you on 6/28/2022. If you need anything please reach back out to us.

    Price

    Reviewed Oct. 7, 2021

    Great tv for I have had 6 of these televisions for over 10 years and they work just fine for I have never had them service or never had any problems with them. I would recommend this product for any household and they were very cheap in price for about 125$ each for a 40" Tv.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Willie! Thank you so much for being a loyal customer. We appreciate the shot out and the 5-Stars.

    Price

    Reviewed March 26, 2021

    When I first got this TV I was a little bit sketchy about the price, but when I turned it on it was everything it promised. It had an astonishing 4K resolution and overall good image quality, but viewing angles were pretty disappointing. Speakers were fine. You won’t get a Samsung or LG image quality, but there’s a huge price difference between both. As of the Fire TV, at first glance it seemed OK, it’s pretty responsive, but had some trouble with some apps not working or crashing. Then I got to fix all of them just by updating the software.

    The only thing I am concerned about is the Amazon support, because right now the latest Fire OS is 7, while my TV is still at Fire OS 5 which I'm OK with, but I’m concerned if in the future some apps will stop working or if my TV gets obsolete and left behind. My TV still gets updates but they’re still on OS 5 so there’s still a chance that it’ll get an OS 7 update from amazon. Overall, and for the price I paid, they’re very good TVs. Sometimes if there’s a software problem, an update will probably fix it, because out of the box it won’t update by itself, you have to manually update from settings. Tbh if you’re just looking for something cheap that works and looks fine, this is the option for you.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Ruben. Thank you for the 4-Stars. If you ever need us we are only phone call or text away, 888-842-3577.

    Customer Service

    Reviewed March 11, 2021

    Purchased a 70” 4k Roku Element tv on Black Friday. Buyer beware, if anything goes wrong with your TV, customer service will do everything in their power to not help you. TV quality is ok for the price. Just saying with Element I am sure they cut corners to sell TV’s at a low price. You may get one that is fine but if not you just bought a wall decoration.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Dan. We’re sorry about this experience. We’d be happy to see if we can help remedy the situation for you. Please contact our team at customerservice@elementelectronics.com.com – text us at 888-842-3577 – or chat us at www.elementelectronics.com to discuss the issue further.

    Reviewed Feb. 22, 2021

    Purchased an Element 65 inch TV in December of 2018. We left it in the box until around May of 2019. After only a few months it went out. Called Element. It was over the warranty by a few months. No help.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi Chris. We are sorry to hear that your TV went out several years ago and is out of warranty. If you ever chose Element again, we would love that. We also now offer a 2-year warranty, if the TV is registered within 90 days from purchase.

    Reviewed Dec. 3, 2020

    I purchased a 32" Element ROKU TV to replace my 24" early generation LCD TV. After going through the set-up, it refused to access my satellite box using HDMI, or AV connections. Talked with their "customer support" and after 1 hour of various set-up configurations, still would not access my satellite. Returned TV to retailer for refund. FYI - I purchased an ONN ROKU TV and encountered the same problem. Contacted "support" via Chat and I was connected to the same person that I had on Chat with the Element TV. I also purchased a TCL ROKU TV and same thing. Same with support. I'm convinced one company is producing TVs and putting various names on them to make them "different" but they are all the same. I would not recommend any inexpensive TVs if you have satellite or cable.

    Thanks for your vote!
    Element Electronics
    Response from Element Electronics

    Hi there Jack. Sorry our branded onn. Roku TV would not connect with the satellite. I cannot speak for the other TV, but at Element Electronics we are here 24/7 for all your support needs.

    Loading more reviews...

    Element Electronics Company Information

    Company Name:
    Element Electronics
    Website:
    www.elementelectronics.com