Element Electronics Reviews

In Nov of 2020 I purchased a 70" Element TV. After 11 months, screen went black. I contacted customer service and they were very helpful and eventually issued me a refund. I received the refund in November of 2021 and used it to buy a 75" Element TV on November 5th 2021, assuming that what happened with the last Tv may be a fluke. Well, just today, 12/14/22, the same exact thing happened. Screen is black and can't see anything. The same exact thing that happened with the last TV I bought from them, happened again, this time 13 months after I purchased it. Save yourself the trouble and do NOT purchase an element TV unless you only want to have the TV for one year.

Tv started acting weird at 11.5 months but we didn’t notice the melting until 12.2 months. The tv was hot to the touch and the edge of the screen burned causing lines across the screen. Company refused to help because we were two weeks out of warranty.

I have had my 70 inch Roku Onn TV for less than a year. For 6 weeks Element has forced me to troubleshoot with 3 employees. Nothing works and they refer me back to Walmart and Walmart escalates it back to Element in the report telling them to refund my TV. The latest employee, Jesse (employee id **-probably a fake) refused to help with issuing my refund or a television replacement. I have vertical black lines running through the center of my television and according to all the reviews online so do thousands of other customers and Walmart has said that Element is required to honor my warranty. Here we are with no resolve and no call from management like requested.

My tv went black with sound in under a year. I called and ended up having to leave a message. It took them a week to call back, but I missed the call. I call right back and same thing on hold till I had to leave a message, but this time no one called me back. My daughter's tv only lasted a year and went black a few months before mine. Unbelievable that these companies don't even respect their consumers, Wish the government would fine them. Once I see something with this company's name I will never buy.

I purchased this TV during Black Friday last year and have had (still having) the same issue continuously. This is ridiculous because when you pay for a product expect it to work correctly and all the company does is direct you to the FAQ section. I realize that this is a late review, but I haven't had time to post until now.

GARBAGE TELEVISIONS, This is in regards to a 70 inch Roku Element 4K smart TV model number E4AA70R. I BOUGHT THIS TELEVISION FROM WALMART ABOUT TWO YEARS AGO. ABOUT SIX MONTHS AGO the screen went dark. There was sound to the TV but no picture. I contacted Roku who gave me the number for element electronics. I've been calling Element Electronics for the last six months and no one has gotten back to me, I have also contacted Walmart who instructed me to get a hold of element electronics. I am very frustrated and disappointed I would like a refund or an exchange for this item, today I have a 70 inch worthless television in my living room that I spent hundreds of dollars on very and nothing from the company shameful..

Horrible all around. We didn't have the TV for 3 months and it blacked out. Took 2 months to get it to a repair shop then after a month they "no longer make the part we'd need" so sure, "We'll give you a refund FOR $180"! I think that No way in the world we could replace the TV for that. It was an issue they knew about or should have from the reviews on the BBB. Talked to 5 managers with surprisingly American names despite their very thick Indian accents. All told me something different. In the warranty it says replacement is an option but yet EVERY non manager I've talked to has said, "We don't do replacements." They will screw you over hard. Do not buy from them!!! You get nothing but the run around and a big middle finger from them.

I bought a refrigerator manufactured by "Element" from a retailer with warranty. The product is defective and non operational. Called them and they said talk to retailer. Both Retailer and Manufacturer are non responsive and not repairing / replacing the product. The manufacturer "Element" and retailer "Elite Exchange" both are non responsive.

I bought a 65 inch smart TV on black Friday last year. Last month it completely went black. I contacted the company, sent them all requested paperwork, 3 weeks and 40 emails later they finally set up a service for my TV to be repaired. Well the TV wasn't repairable and a report was sent back to Element. Well after more attempts to try and get my TV replaced, finally someone just told me I'm getting a refund of 299. Well I spent 330 in black Friday (major sales day). I told them I did not want the refund check. I would like a "replacement of equal or greater value" like their warranty and policy state.

First off, I bought a smart TV. Unfortunately, I didn't do enough research to realize your smart TVs are not smart. 5 apps only? Your preloaded apps? no option to get more? Now, it turned off last week and will NOT go past the blue Element screen. I tried to do the chat for help and they want to charge me. I am not giving my credit card information to get this service. NEVER again will I buy Element and I will let the world know they shouldn't either.

I made the mistake of purchasing one 65 inch Element TV a little over a year ago and one 70 inch a couple months ago. Both TVs have given me several issues in the short time I’ve had them. The top have of the 65 inch would randomly get dark and faded and then after a few minutes go back to normal and then the 70 inch screen would flicker at times and then randomly restart or the sound would not work at times. I never called in about these issues because I could usually just turn the tv off and then back on or unplug it and then restart them to work.

I have purchased Element TV (model no: E4AA55R) last year November 2021 & registered the product. It's still under a warranty. I get horizontal lines on the TV (top & bottom of screen) & not able to see the picture completely. I reached out to Element TV support team on (888-842-3577). They opened a case & tv is still under warranty period & updated claims team will reach out to me in 24 hour to 48 hours. It's almost more than 5 days. No one reached me out. I only called to customer service on daily basis to get my update. They updated me, "You will get update in 10 mins through email (as a update to the case)." But I did not received any update.

Great tv for I have had 6 of these televisions for over 10 years and they work just fine for I have never had them service or never had any problems with them. I would recommend this product for any household and they were very cheap in price for about 125$ each for a 40" Tv.

When I first got this TV I was a little bit sketchy about the price, but when I turned it on it was everything it promised. It had an astonishing 4K resolution and overall good image quality, but viewing angles were pretty disappointing. Speakers were fine. You won’t get a Samsung or LG image quality, but there’s a huge price difference between both. As of the Fire TV, at first glance it seemed OK, it’s pretty responsive, but had some trouble with some apps not working or crashing. Then I got to fix all of them just by updating the software.

Purchased a 70” 4k Roku Element tv on Black Friday. Buyer beware, if anything goes wrong with your TV, customer service will do everything in their power to not help you. TV quality is ok for the price. Just saying with Element I am sure they cut corners to sell TV’s at a low price. You may get one that is fine but if not you just bought a wall decoration.

Purchased an Element 65 inch TV in December of 2018. We left it in the box until around May of 2019. After only a few months it went out. Called Element. It was over the warranty by a few months. No help.

I purchased a 32" Element ROKU TV to replace my 24" early generation LCD TV. After going through the set-up, it refused to access my satellite box using HDMI, or AV connections. Talked with their "customer support" and after 1 hour of various set-up configurations, still would not access my satellite. Returned TV to retailer for refund. FYI - I purchased an ONN ROKU TV and encountered the same problem. Contacted "support" via Chat and I was connected to the same person that I had on Chat with the Element TV. I also purchased a TCL ROKU TV and same thing. Same with support. I'm convinced one company is producing TVs and putting various names on them to make them "different" but they are all the same. I would not recommend any inexpensive TVs if you have satellite or cable.

This is a top notch company. Element's customer service department and troubleshooting is beyond excellent. I am highly impressed by the support staff's professionalism, knowledge and solving issues. Couple that with the price of this product, I highly recommend this company to any individual looking for a TV. The quality is as good as the highly priced sets.

I have owned an Element TV for nearly two years now and that is two years too long! I have had nothing but issues with my Element TV to the point where I had the first one replaced and the replacement is just a bigger version of the same issues. My Element TV is the only electronic in my entire home that I have any issues with at all regarding Wi-Fi. None of my other electronics have any issue at all with obtaining and maintaining a connection to the internet except for my stinking Element TV!! This is a daily occurrence. I am so fed up with this element TV that I am literally boiling mad right now. I am so fed up with it constantly losing internet connection and missing shows or having to restart or reconnect or or or over and over and over again!! I cannot believe I am actually forced to give it even one star when this deserves -5 easily. Save your money and buy any other product. Not to mention your sanity.

Do not buy. I bought the 50-inch Element Fire TV edition TV. Immediately after purchasing it I was having issues with a popping noise coming from the headphone jack when the TV was powered on and off or went into sleep mode. I brought this up to Element about the back-and-forth to Amazon never got resolved. This was a minor issue that I could work around. About 14 months after owning the TV started having more serious issues, the TV would intermittently have a blue screen I would have to power cycle the TV or do a factory reset, then the TV started having issues with lines across the bottom, these did not go away. All the long I'm calling element for support but not receiving any. Finally the TV died altogether 18 months after owning.

I purchased a 65 in smart tv by element and within a month it just stopped powering on. I called Customer service and they literally had me unplug the unit and plug it back in and when it did not work they said it needed to be replaced and the entire process would take no more than 10 days. Then came hell.... they wanted the tv recycled and a receipt which apparently you have to pay for that and find a place that will give you a receipt due to laws they don't issue them then once all of that is done take pics of the tv being recycled and the receipt and send it in and it will be forwarded to a million different departments before issuing a check then they mail it all snail mail and upon receipt it was not the correct amount....

Some years ago, I purchased an Element 23" TV (at Walmart, on a Black Friday sale) for use as a dedicated computer monitor. That TV has been great. I'm still using it as I write this review. When I turn off the computer, the TV turns off after a little bit (it should be instantaneous, like regular computer monitors, but this is a very minor issue). I've never used it for regular television, nor have I ever connected a DVD or Blu-Ray player to this TV, so I cannot speak to that experience.

I had this 32 days and the video quit. To be honest, the picture wasn't very good from day one. Kinda glad it broke. I was able to return it and buy a Samsung. Don't waste your money on this brand. There's no memory so you can't add any apps, and only have the preloaded apps. Seems the video/picture going out suddenly is a common complaint.

I was so excited to get my 70 inch television. The cable company came and hooked me up, I watched tv w/ no problem. Then, I went down the wrong path and tried to watch Netflix. Well ROKU wanted me to input this pin # and it makes you go online then a customer service rep calls you and holds your tv hostage where if you don’t want to pay 60, 80 or $120 fee to watch tv. Eventually, I paid 60 for absolutely nothing, in order to watch the tv which I just paid 100s of dollars for. The only way the customer service rep would let my television play was for me To pay Roku $60.00 service which you can not elect to NOT have. Will never ever ever buy another Element Roku tv!!!!

I purchased a 32” Element TV at Walmart. I immediately noticed problems. The menu seemed to change on its own, it would change from English to Spanish, then there was no sound on channels 5, 9 & 13. My program was fine, then the commercial would come on with no sound, then it would have sound again when the program started again. I had to keep going back to the Menu to readjust. After 6 days of this, I boxed it back up and took it back. I will never purchase another Element TV again!!!! Walmart is great, but not this TV.

I bought a Element about 6 years ago, I never had a problem with it until the picture went out after 5 years of heavy use. I loved the tv. So we decided to get another one. Again, great tv, until the picture went out after 5 months...I submitted a claim to their support and sent pictures. Immediately their response was "physical damage, case closed, void warranty". No questions, didn't ask me what happened, just immediately blamed it on me. So I contacted them through chat and was told I would be contacted within 24 hours. 2 days later no word so I contacted them again. Same thing. I emailed them, asked for a phone number. Still no answer or contact from anyone.

My 65" Element TV was the best ever! This tv ran from 6am to 10-11pm at night! Never an issue! This tv had a great picture and was loyal as always worked! My tv has lasted over 6 years until last week when it suddenly lost picture and still has sound! Poor ole' tv finally gave out! Like a death of a family member! Sadly missed! Like an ole' buddy-always there! Element tv purchased at Walmart is best priced value and that's where I am headed next to buy a new Element 65" tv! Dianna- Rotonda West, Florida

DO NOT purchase anything from Element, their products are garbage and buggy. They do not stand behind their products unless you spend extra money on an extended warranty. Purchased an Amazon Fire tv from this company, had this for about 2 years. This tv was buggy out of the box. Called their support multiple times in that 2 years since we purchased this TV the Amazon Prime channels often not have any option to watch or rent. Their latest fix did not solve my issue and was told I would need to purchase a new TV. They refuse to replace the garbage I purchased since I did not purchase an extended warranty. Vizio is a better option, they do offer a lifetime warranty and will back up their products.

Great TV for the price. Comparable to the big electronic companies such as Samsung, LG and Vizio! With technology advancements changing TV’s so often this brand allows me to upgrade without a huge hit to my bank account.

Hey I just bought a new Element Electronics TV and it is out of this world. We watched a 3D movie on this and I felt like I was in the movie with the characters. The sound was so clear. I can even hook my computer up to this TV. I have been trying to get my husband to upgrade for a while now since the kids have moved out. Finally, he agreed and was very pleased with his decision. He is watching his hunting shows as we speak and it’s like he is in the woods interacting with the hunters. I would most definitely suggest this TV to all of my friends and family. Thank you Element Electronics. You’ve really made a difference in mine and Tom's life.