Element Electronics

Element Electronics Reviews

About Element Electronics

Element Electronics manufactures consumer electronics. It makes audio equipment, televisions and monitors. Founded in 2007, Element Electronics focuses on providing high-quality, affordable electronic products, building in modern designs and intuitive features that aim to enhance the home entertainment experience.

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Element Electronics Reviews

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    Reviewed Jan. 3, 2025

    Bought this TV. Don't have internet ,just a satellite dish. The sound is terrible. It cuts in and out. Also some stations and movies turn the sound all the way up and don't get any louder, sometimes goes totally out and have to turn off satellite and reset it. Also have trouble getting it to turn on

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    Response from Element Electronics

    Hello, Cindy

    Thank you for taking the time to leave a review. We appreciate the feedback that you provided and apologize that the sound quality is not what you expected. Please make sure to double-check with Quick Start Guide to ensure that all of your inputs have been connected correctly. If you are still having issues, we are happy to see how we can assist. Please email us at customerservice@elementelectronics.com, call us at 888-842-3577 or chat with us at www.elementelectronics.com

    Customer ServiceReliability

    Reviewed Dec. 30, 2024

    Terrible, this was my first Element Tv and I thought I had a deal. The picture and sound doesn’t match up. I have called in and done the reset, drain the power and everything else and nothing helps. They said I would receive an email for further troubleshooting and nothing. Waste of money, buy a brand that is reputable.

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    Response from Element Electronics

    Hello, Heather

    We are sorry to hear that you have been having issues with your unit and the troubleshooting tips that we provided were unsuccessful. We do offer a one year warranty from date of purchase with receipt or a two year warranty if your product is registered within 90 days of purchase. We are happy to start a warranty claim for you. Please contact us by emailing customerservice@elementelectronics.com, call or text us at 888-842-3577 or chat with us at www.elementelectronics.com

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      Reviewed Nov. 14, 2024

      Don't buy it! It's a problem with the internet, the control, the programming, the subtitles. I never thought I would hate a TV so much! My husband always blames me for this and many times we give up watching something because it freezes and has several delays.

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      Response from Element Electronics

      Element is committed to making sure that you have the best viewing experience possible. Based on your description of the problem, we'd really love for you to speak with our Customer Support team. They may be able to help you with the issues that you have been experiencing. They can be reached by calling or texting 888-842-3577 , emailing customerservice@elementelectronics.com or by using the chat feature at www.elementelectronics.com

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      Customer ServicePunctuality & Speed

      Reviewed Oct. 28, 2024

      Bought the 43 inch 8/26/24. End of October this year had have to constantly unplug and drain the power to turn it on or off. As an added bonus Audio wasn’t matching the screen. Did the trouble shooting over email as they do not answer the phone and instead leave you on hold with a recording blaring, "We will be right with you" over and over. Finally they say they have a repair place an hour away who I need to schedule with. I’ve yet to find out if they do repairs on Saturdays as I can’t take a workday off for this nonsense right now. In the bottom of the email it states that if they can’t fix this tv they will give me a refurbished one. I’m sorry I don’t even know how this is ok that I spend my money on a brand new tv and they give me a used one. My experience with a brand new one is horrible so I have ZERO faith in a used one. I’m ready to just take it as a loss and NEVER EVER BUY ANOTHER ELEMENT ITEM.

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      Response from Element Electronics

      Thank you for taking the time to review your recent Element TV purchase. After further review of your case, we noticed that we have sent you a return label for you to send your defective TV back to us. Once we see that the unit is in an "in transit" status, we will be sending you a replacement TV.

      Reviewed Oct. 19, 2024

      This is my second Element branded TV purchase, a 43" 4K Dolby sound television, and I love it. The TV has a beautiful stunning picture, and great surround sound, my other Element 40" TV is 11 years old, and works great!

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      Response from Element Electronics
      George,

      Thank you for taking the time to leave such kind words about your experience with our Element TV's! We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. If there is ever anything we can do to assist in the future, please don't hesitate to reach out!

      Reviewed April 29, 2024

      They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.

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      Response from Element Electronics
      Hi Jonathan,

      Thank you for taking the time to review your recent Element TV purchase. We are sorry to hear that you experienced difficulties with the screen quality. Please know that we back all of our products with a one year warranty with proof of purchase or a 2-year warranty if the product is registered within 90 days of date of purchase. Our expert team is available via phone, email, or chat to answer any questions that you may have.

      Customer ServiceInstallation & Setup

      Reviewed April 10, 2024

      I purchased an Element Washing Machine on March 20, 2024 through Walmart, it was being delivered via FedEx on March 22, 2024, it was not delivered until March 25, 2024. It was installed on March 26, 2024 and the first load of clothes was never washed in it. It never worked, I called Element customer service and they ran me through a list of diagnostic steps to determine if they could figure it out over the phone, after 3-4 calls and several times of cycling through the test with different people it was determined that the brain of the washing machine was bad and there was no way to fix it. I had unpacked the washing machine and put the box at the road, the waste management company passed the next morning and picked the box up, because I no longer had the original box they would not do anything to help me, I even offered to pay for a new box if they would send it to me, they said they could not do that.

      So at this time I now have a Samsung washer from Lowe's that works like a dream and I have an Element Electronics paper weight for holding down really large pieces of paper. I would never recommend this company for a toaster, their customer service is a joke, they put the word run in runaround. I just want my money back, I am still willing to pay for a box it they will send me one, maybe they will see this complaint and they will try to work with me, not holding out much hope, looks like I just made a 660.00 mistake.

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      Response from Element Electronics

      Hello, Charlotte. Our records indicate that we requested information from you in order to process your claim the same day that you contacted our customer care team 3/27/2024. As of 4/2/2024, we had not heard back from you so we sent a follow up email letting you know that since we had not heard back from you, we would be closing your case at this time. We are happy to issue you a refund for this item but we will need to obtain the necessary information from you to do so.

      Customer Service

      Reviewed Dec. 7, 2023

      Bought TV Saturday, stopped working the following Wednesday. Customer service didn’t do anything and completely ignored me. I’ve never had a TV stop working that quick, had to plug in my TV that is 10 years old and it worked great. Still, I would really recommend you never ever ever buy an Element TV and hopefully they will be out of business pretty soon, nothing really has quality anymore but Element is ridiculous.

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      Response from Element Electronics

      Hello, Paul. We are sorry to hear that you had issues with your TV. Without your case details, I am unable to look into your case specifically in this forum. Please call our customer service line at 1-888-842-3577, email us at customerservice@elementelectronics.com, or use the chat feature at www.elementelectronics.com and our team will be able to assist you with a warranty claim.

      Customer Service

      Reviewed Oct. 11, 2023

      I purchased a 70 inch Element Roku tv less than 2 years ago and the screen had already went out. I was informed by customer service that there's nothing they can do. The warranty expired one year from purchase date. Money wasted. I do not recommend anyone to purchase an element tv.

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      Response from Element Electronics

      Hi LaWanna. We are sorry to year the TV is no longer working. The warranty has lapsed, but you maybe able to reach out to our partner UBREAKIFIX. If there is a UBREAKIFIX location within your area, they may be able to get your TV up and operational for you.

      Customer Service

      Reviewed Sept. 8, 2023

      I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.

      When I called about it that day I was told that it was a manufacturer defect that they knew about and as such it wasn't a warranty issue because it came from the factory already broken, in other words it was something that they knew about. After 2 weeks of more phone calls I am now informed that it is past the warranty age and therefore they refuse to do anything. Basically stating that I bought a worthless tv that they knew about and are now blaming me for the tv not working like it should when I purchased it. They are wiping their hands and saying they are not at fault and I should have to eat the expense for them selling me a worthless tv. DO NOT BUY AN ELEMENT OR ONN TV they are knowingly selling tv's that don't work and then REFUSE to fix it or make it right when called out on it.

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      Response from Element Electronics

      Hello there, we are sorry to hear the TV is not connecting to the internet. It is out of the one-year warranty. However, we partner with the repair stores of UBREAKIFIX and they may be able to repair this TV for you. If you have one close and within your area, please reach out to them to see if they will repair the TV.

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      Element Electronics Company Information

      Company Name:
      Element Electronics
      Website:
      www.elementelectronics.com