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Reviewed Sept. 8, 2023
I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.
When I called about it that day I was told that it was a manufacturer defect that they knew about and as such it wasn't a warranty issue because it came from the factory already broken, in other words it was something that they knew about. After 2 weeks of more phone calls I am now informed that it is past the warranty age and therefore they refuse to do anything. Basically stating that I bought a worthless tv that they knew about and are now blaming me for the tv not working like it should when I purchased it. They are wiping their hands and saying they are not at fault and I should have to eat the expense for them selling me a worthless tv. DO NOT BUY AN ELEMENT OR ONN TV they are knowingly selling tv's that don't work and then REFUSE to fix it or make it right when called out on it.
Reviewed May 29, 2023
Updated on 06/02/2023: Element Electronics customer service is terrible. Go ahead and read the other reviews. I've been getting ran around by them for a few weeks now. I posted a 1-star review for the 55" Roku TV and they gave me completely different information. Customer service via email states that my warranty is up at 1 year. My TV started having problems at 1 year and 5 months and was completely unusable by 1 year and 6 months. LOTS of people said they had the same issue, from review sites to their website to here.
I left a 1-star review here as well, and guess what? They're telling me their warranty is now 2 years. That just isn't true! Beware of this electronic company. In the likely case of their electronics becoming faulty, they'll give you the run around so they don't take responsibility. Do yourself a favor and spend a little extra for name brand Samsung, Sony, or even straight from Roku themselves.
Original Review: I purchased an Element 55" Roku Smart TV and the screen died just over a year and a half old after purchasing it! First and last time getting an Element TV. Just after the warranty ran out, I noticed lines on the TV screen (lower left). Within a month's time, the television developed lines all over the screen, then began flickering with both vertical and horizontal lines. Before it completely died, half the screen went dark. I've never seen a TV do that before.
I wrote customer service and they said they couldn't do anything, despite evidence that this was a common problem. It took 3 weeks for them to even respond with suggestions. I posted negative reviews on several sites and when they responded with "email customer service and we'll help you!", they continued telling me they couldn't do anything at all. It was completely disingenuous and only left me more frustrated. Sounds to me like there needs to be a class action lawsuit filed against Element Electronics. Their customer service doesn't help, takes forever, and blames the consumer for their defects. Highly recommend never purchasing from them, as you will be gambling your money away.
Hi Michael, yes - because it was not registered within the 90 days of purchase it only had the 1-year.
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Reviewed April 25, 2023
I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.
Hello k. We are sorry to hear your TV never worked. The retailer usually has a 90 day return policy. With it being past 90 days, we are happy to try to help you with a resolution for warranty and sounds like UBIF was unable to repair the TV. Depending on the size it will be a refund or a replacement - without a name or number I cannot process or assist in this forum. If you would like to respond with your case number, I am happy to push this along for you.
Reviewed April 17, 2023
Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.
Reviewed Feb. 15, 2023
I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.
Hello Taisha, we are sorry your TV is no longer working. We do partner with UbreakIfix stores to complete out of warranty repairs. If you have one close you may be able to get this repaired.
Reviewed Feb. 3, 2023
Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!
Hi there. Thank you for your review. We are sorry you have not had a positive experience with your TV. Yes, the warranty is a 1-Year warranty from the date of purchase. If there is anything else we can do please reach out to us.
Reviewed Jan. 18, 2023
This Company is horrible. I like many others in these reviews purchased at 70 inch tv and three months later the screen went black. I called multiple time, was told to reset multiple times and no resolution. I asked to have a new tv and they told me to take my 70 inch tv and put it in my car, drive it a half hour away and take it to a repair shop in a terrible neighborhood. When I told them this wasn't feasible I was told I would receive a call in 24 hours. That never happened. I had to call back and wait a half hour on their phone system which is a joke. To be told someone sent an email instead and they are just going to give me a check but they don't have the details in it I'd have to wait another 24 hours. It's been 24 days with no tv, I missed the ball drop on New Years and this Company could care less.
Hello Kristen. Our warranty team has processed the refund check and will have the details sent to you once available. Sorry your TV went out and that a repair option wasn't feasible.
Reviewed Jan. 6, 2023
I had an Element Tv for about 2 years before the TV screen went black. We went back and forth with Element trying to troubleshoot but nothing worked. They said there were problems with the TVs that were purchased on Black Friday. They gave me a refund. I decided to get another Element TV thinking this wouldn't happen again. I made sure not to purchase it on Black Friday. I ended up buying a bigger TV and spending a lot more money on it. Well 1 year and 1 month later the exact same thing happened. Only this time it started making a buzzing sound and had a burning smell before it just went totally black. I contacted Element and their response was it's out of the 1 year warranty and I should contact someone to repair it.
This is ridiculous. A TV should not last only 1 year. Everyone I talk to that has other brands have had their TVs for years with no issues. Every review I read about Element TVs has the same issue with the TV going black. I should be issued a refund as the last refund check just went right back to them for another one of their TVs that doesn't work. Maybe they need a class action lawsuit because there's so many people with the same exact issue. I will never purchase another Element TV and I will make sure my friends and family know not to purchase one either. Now I have a 75 inch TV just sitting here.
Hi Dena. Thank you for your review. We are sorry you have not had a positive experience with our Element TVs.
Reviewed Dec. 14, 2022
In Nov of 2020 I purchased a 70" Element TV. After 11 months, screen went black. I contacted customer service and they were very helpful and eventually issued me a refund. I received the refund in November of 2021 and used it to buy a 75" Element TV on November 5th 2021, assuming that what happened with the last Tv may be a fluke. Well, just today, 12/14/22, the same exact thing happened. Screen is black and can't see anything. The same exact thing that happened with the last TV I bought from them, happened again, this time 13 months after I purchased it. Save yourself the trouble and do NOT purchase an element TV unless you only want to have the TV for one year.
I am now 1 month out of warranty, so I am pretty sure they will not refund me but I would just like to warn others. Companies like this, that produce crap products that last one year, should not be able to sell their products. Again, last time I dealt with their customer service, it did go well but the bottom line is I had two TVs stop working one year after purchase. No matter how good your customer service is, your products should be built to last longer than 1 year. I have 6 other TVs throughout my house and all of them are much older than the Element. I have a Sony that is probably 15 years old in my son's room, and a Samsung in my basement that is probably 8 years old, and a brand called Olevia in my daughter's room that is still kicking after 17 years! It's a shame cause I really liked the TVs with the built in Roku.
Hi Michael. Are you able to give us the case number here? I am not finding your name in our system.
Reviewed Dec. 13, 2022
Tv started acting weird at 11.5 months but we didn’t notice the melting until 12.2 months. The tv was hot to the touch and the edge of the screen burned causing lines across the screen. Company refused to help because we were two weeks out of warranty.
Hi Greg, please reach out to us right away so we can get this resolved for you. To chat with our Customer Service team about this, email us at firstname.lastname@example.org – text us at 888-842-3577 – or chat us at www.elementelectronics.com.
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