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We bought a new Element TV. We had difficulty getting it to connect to our cable service. I called customer support and spoke with Robert (unintelligible). I explained I needed help getting the TV to connect to our cable provider and had gone through all the set up steps for the TV. I was told the TV must be defective and he would need my bank info to process a refund. I told him I didn't need a refund I needed help to connect my cable service. He only kept saying he needed my bank info and I refused and finally hung up on him. Sent an email a few minutes later and have yet to even be acknowledged. CUSTOMER SERVICE IS A JOKE!!!
I bought a Element 39 inch 1080p smart TV in September of 2018, I started having problems where I turned off the TV sound would still come out of the sound bar but the screen was blank. Contacted customer service about the issues several times. They where supposed to send me a software update but kept getting the shipping info wrong, which I emailed my address numerous times but they kept saying that my address was invalid. Anyway they said they would honor my warranty (TV is less than 3 months old) but they wanted me to ship the TV back to them without a replacement. I told them they need to come up with a different game plan because I was not shipping anything back to them since they couldn't even ship me a flash drive to the correct address. I told them have someone with a higher pay scale to contact me... Haven't heard a thing... What a joke company, I will never buy another TV from them again.
They approve my 1 yr warranty. My TV came in 3 days after I shipped the defeat tv through UPS in. I did not pack it myself. I should have but I didn't. I was charged $48.79. No biggie since I got an brand new tv. Customer service answer every email in. Every time I called they were there to help. I put a review because I want people to know my experience in that if your tv goes out within a year of nothing to do with you do everything they tell you. I sent the pictures. I use my debit card so I was able to call the Walmart line to tell the exact date in how much my purchase was after I got my bank statement. They then emailed me my receipt in. I was able to email Element customer service in then got approved.
Purchased and love it. The color is good, the sound could be better but we can also hook up our sound bar. But this was a good quality find at a great price. Purchased at Walmart and very pleased with the TV. Easy setup, lightweight, and absolutely love and pleased with it.
Bought a 32 in Element TV because ours of 6 years had finally given up. We didn't expect to be having to buy another one, so $118 was a steal, yeah... 2 months later this Element caught on FIRE at the back where all the plug-ins are. 2 months and we are back to looking for a new TV again. Please do not buy from this company!
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I purchased a 50" TV in February which came with Netflix and a few other apps. By May the TV would not come on. I was told I had to ship it back to the company. I went to two different UPS locations who both advised they do not ship TVs. I have a 1 year old daughter. So imagine trying to haul a 50" TV with a baby in a car seat. I stopped the process. Purchased a $30 box for extra security. Now the box will not fit in my car. I've had a 40" Toshiba for over 10 years with no issues. I will never purchase another Element product and will tell anyone I know not to. The product is not good and the customer service is even worse.
Bought this TV and they would not honor the 1 year warranty even though I registered the TV. You cannot talk to a actual person, only email. Went to the store I purchased it from to try and get a new receipt because mine was faded but they only keep receipts or “detail” tape 3 months.
Worse TV brand to ever buy. Some stations talk in Spanish. Some stations have narrators on them and some station no sound at all. Worse TV I have ever brought. Was giving them the benefit of the doubt but it is clearly the TV brand.
Purchased Element Smart TV at a Black Friday sale on 11/24/17 for a sitting room for my mom who moved in with us in late May 2018. Sound issues from the start although the TV was used rarely from the time purchased. Now the sound does not work at all. I will never recommend or purchase an Element TV again. Poor quality.
I bought the 19" Element at Target; after about 60 days the soundbar wouldn't go back and I have no sound. My theory is that using the mute button occasionally affected the volume control. I didn't want to mess around with doing resets; and plugging/unplugging didn't work. This should not be happening to a new TV. and now I see it's common problem for Element. Unfortunately, I didn't know Target's policy that they would refund electronics an extra 30 days after purchase if it was bought on a Target card. Unfortunately, I used my debit card. No sympathy there!
Was speaking with a Robert **, he blows. Supposed to be the head of consumer dept but he’s a joke and a liar. Can’t trust him and also Element tv products all suck. Be smart stay away from the lying company who also claims to be an American company but gets most of the work done in China.
Bought this TV last July, paid over $800. It worked for a while, then the voice activation went out, then the shows would not work, unless I unplugged and restarted the TV. I dealt with this for a while, then contacted Element Electronics, they ran me through a battery of things to do, requested pictures of front and back of TV, serial number, etc. then finally told me they would not help me with it, it was now 6 days out of warranty. It stopped working 6 months in. I would be very careful what you purchase from these guys, things happen, but they don't seem to want to back it up. They told me the case is closed don't contact them further.
Purchased Element 19" HD Digital LED TV on July 15th from Walmart and sound died on July 23rd. Talked to their customer service and was told check wires, unplug and reboot, blah blah blah... Tried everything BEFORE we notified them. Now I read in reviews that this is a common problem with their TVs but I bought it while I was shopping. No box, no receipt... thought I could trust a new product. After 3 emails to their customer service I asked them if they were going to replace the TV... No response... Never, ever again.
It is the cable that is awful and I do not believe in shooting the messenger. It was great in Mississippi and is great here, delivering the picture I want... Easy to use.
Bought TV in July 2017 at WalMart, and it developed black lines and black patches in early June 2018. Contacted Customer Service numerous times, online as well as called, and no one ever got back to me with info on how they would honor the 1 year warranty. We noticed that the manufacture date was 2014, and they have yet explained to me how they sold a 2014 manufactured TV to WalMart in 2017 to sell to end users as a new TV. This company and their products are very shady. Waste of money!
I just had the television slightly over a year and the performance and quality is similar to Sony. I love the sound quality and it's like being in a theater.
Me and My fiance bought this Element TV about 8 months ago because our other TV took a **, I went to Meijer and I was looking at all the TVs they had and Came across this 40 inch Element TV Full 1080p. I saw a lot of commercials for this brand and that it was made in the USA So I thought I had to buy this. It was about $100 or so cheaper so I bought it for $240 plus tax So I couldn't be more happier about the TV.
Only a .net small problem I have is that every now and then it would freeze and I unplug it and problem is solved. I think I might be trying to turn it up or down to fast so that maybe the problem. We had a scare about 2 weeks ago. The screen had black and grey lines going through it so I turned it off and it worked but I believe because we were online with the T.V. on YouTube so I believe it was that because no more problems like that. I hope to get a bigger one and give this one to my son love watching movies and playing games on it.
The worst company & customer service I’ve ever had to deal with. Bought a 39” Smart TV in January 2018. Within a couple of weeks, it would freeze and didn’t turn off and we had to unplug it to reset. Then at the beginning of May (less than 4 months after purchase), the TV just wouldn’t turn on. After a first ‘live chat’ with a customer service rep, it was deemed a ‘defect in the TV’ so the customer rep told me to reply to the email he was sending. After providing everything they asked for (including 3 photos of the non-working TV), I never got a reply back.
I have sent multiple emails since inquiring on the status of my request, recontacted live support a week ago (which she said they did receive my emails & promised me someone was going to get in touch with me the next day - that was a week ago, no contact). It’s been over 3 weeks of waiting, with no contact from them. Like I said at the beginning, worst TV & company I’ve had to deal with. This single mother has resigned to the fact that my money went down the drain on this purchase.
Like the previous comment, I also purchased my TV (Model: ELSW3917BF) on Black Friday, 2017, and right after 5.5 months, the LCD screen shows vertical lines and a bright blob of dead or hot pixels which is slowly eating to whole screen. The customer services is slow, but I hope they will replace the TV, and if the product will remain satisfactory in next few months, then I will update my review.
We purchased this tv for Black Friday. It broke in 5 months. We have tried on several occasions to get the company to replace the tv. Customer service will not answer. Or lie and say they are send shipping email for return and have not. I have sent several emails and request. No one will return calls. Or emails. This product is a scam! DON'T BUY THIS TV!
Only had my 32'' tv for 3 years and the screen went black last week and turned off. I've tried everything to get it to turn on and nothing. I was told that nothing could be done for me. Just bought a SANYO to replace it because I will NEVER buy from this brand again.
I will never use anyone but Element. For one, they are the only TV made in America. I bought a 40 or 42 inch in 2010 and I have a strong tendency to leave it on for days and days and nights and nights. I would say that my 8 year old TV has as many hours as a 20 year old TV. It's on more than it's off. Now I'm buying my mother the 55 inch for Mother's day and mounting it on the ceiling. Element gets 6 stars from me.
When 4K Ultra HD first came out in 2016 it was very expensive. Amazon had the Amazon Fire TV (65" TV. 4K Ultra HD) by Element. It was less than $900.00. Awesome picture and a Smart TV, Voice controls, Web browser, etc.
Element TVs, or the 60 inch that I own is not very good quality. The words people say don’t match their lip’s movements but you can turn channel and turn back to same one and it fixes the problem. Something is just not right!
Element TV is priced low, without unnecessary frills. There is an Element TV available with Roku, but priced much higher. The TV powers up quick and was easy to mount on the wall. Also, the remote is easy to understand and use. The picture is sharp, colors crisp. A very good value for a low priced TV.
My 2 year old hit our tv with a broomstick and lo and behold the tv still works like it always has. The only exception is whatever is behind the actual screen is torn and you can see it but when any other television would have broken and not worked ours is still going strong.
Element 55in Smart TV Sound: #1 Poor sound quality. #2 Low volume. #3 Variance in volume, when watching shows via Amazon the sound is mediocre at best. When watching TV shows via cable sound is extremely low, even when at max of 100. #4 Can't get the closed caption to work.
I've had my Element 50 inch for 4 years now... outstanding picture and absolutely no problems picture wise. I have never gotten the closed caption to work as it's greyed out and no way to access it. Other than that I would definitely buy another.
We bought this Smart TV because it was cheap. First red flag I guess. I’ve had to unplug it because it won’t unfreeze. The screen has turned green and froze. It has happened at least 10 times in the past 3 months. I’ve also had problems going to Netflix.
I purchased a 55 in flat screen Element tv, about a year or two later the screen went completely black I could hear it but no visible screen. It’s been in my closet collecting dust since then. I called them and of course they were no help and I literally should’ve taken the money and threw it in the garbage. I am completely dissatisfied with this brand I recommend not to purchase unless you don’t care losing money. I even had the warranty and got nowhere. I’ve never seen a company that don’t care about their customers or products. I bought an Olevia brand from Walmart 10 yrs ago and it buried this one. I will never buy anything from them again.
Element Electronics Company Information
- Company Name:
- Element Electronics