Element Electronics Reviews

They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.

I purchased an Element Washing Machine on March 20, 2024 through Walmart, it was being delivered via FedEx on March 22, 2024, it was not delivered until March 25, 2024. It was installed on March 26, 2024 and the first load of clothes was never washed in it. It never worked, I called Element customer service and they ran me through a list of diagnostic steps to determine if they could figure it out over the phone, after 3-4 calls and several times of cycling through the test with different people it was determined that the brain of the washing machine was bad and there was no way to fix it. I had unpacked the washing machine and put the box at the road, the waste management company passed the next morning and picked the box up, because I no longer had the original box they would not do anything to help me, I even offered to pay for a new box if they would send it to me, they said they could not do that.

Bought TV Saturday, stopped working the following Wednesday. Customer service didn’t do anything and completely ignored me. I’ve never had a TV stop working that quick, had to plug in my TV that is 10 years old and it worked great. Still, I would really recommend you never ever ever buy an Element TV and hopefully they will be out of business pretty soon, nothing really has quality anymore but Element is ridiculous.

I purchased a 70 inch Element Roku tv less than 2 years ago and the screen had already went out. I was informed by customer service that there's nothing they can do. The warranty expired one year from purchase date. Money wasted. I do not recommend anyone to purchase an element tv.

I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.

Updated on 06/02/2023: Element Electronics customer service is terrible. Go ahead and read the other reviews. I've been getting ran around by them for a few weeks now. I posted a 1-star review for the 55" Roku TV and they gave me completely different information. Customer service via email states that my warranty is up at 1 year. My TV started having problems at 1 year and 5 months and was completely unusable by 1 year and 6 months. LOTS of people said they had the same issue, from review sites to their website to here.

I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.

Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.

I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.

Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!