Element Electronics

Element Electronics Reviews

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About Element Electronics

Element Electronics Reviews

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    How do I know I can trust these reviews about Element Electronics?
    • 4,477,293 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed April 29, 2024

    They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.

    Customer ServiceInstallation & Setup

    Reviewed April 10, 2024

    I purchased an Element Washing Machine on March 20, 2024 through Walmart, it was being delivered via FedEx on March 22, 2024, it was not delivered until March 25, 2024. It was installed on March 26, 2024 and the first load of clothes was never washed in it. It never worked, I called Element customer service and they ran me through a list of diagnostic steps to determine if they could figure it out over the phone, after 3-4 calls and several times of cycling through the test with different people it was determined that the brain of the washing machine was bad and there was no way to fix it. I had unpacked the washing machine and put the box at the road, the waste management company passed the next morning and picked the box up, because I no longer had the original box they would not do anything to help me, I even offered to pay for a new box if they would send it to me, they said they could not do that.

    So at this time I now have a Samsung washer from Lowe's that works like a dream and I have an Element Electronics paper weight for holding down really large pieces of paper. I would never recommend this company for a toaster, their customer service is a joke, they put the word run in runaround. I just want my money back, I am still willing to pay for a box it they will send me one, maybe they will see this complaint and they will try to work with me, not holding out much hope, looks like I just made a 660.00 mistake.

    Element Electronics
    Element Electronics
    Pinned

    Hello, Charlotte. Our records indicate that we requested information from you in order to process your claim the same day that you contacted our customer care team 3/27/2024. As of 4/2/2024, we had not heard back from you so we sent a follow up email letting you know that since we had not heard back from you, we would be closing your case at this time. We are happy to issue you a refund for this item but we will need to obtain the necessary information from you to do so.

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      Customer Service

      Reviewed Dec. 7, 2023

      Bought TV Saturday, stopped working the following Wednesday. Customer service didn’t do anything and completely ignored me. I’ve never had a TV stop working that quick, had to plug in my TV that is 10 years old and it worked great. Still, I would really recommend you never ever ever buy an Element TV and hopefully they will be out of business pretty soon, nothing really has quality anymore but Element is ridiculous.

      Element Electronics
      Element Electronics
      Pinned

      Hello, Paul. We are sorry to hear that you had issues with your TV. Without your case details, I am unable to look into your case specifically in this forum. Please call our customer service line at 1-888-842-3577, email us at customerservice@elementelectronics.com, or use the chat feature at www.elementelectronics.com and our team will be able to assist you with a warranty claim.

      Customer Service

      Reviewed Oct. 11, 2023

      I purchased a 70 inch Element Roku tv less than 2 years ago and the screen had already went out. I was informed by customer service that there's nothing they can do. The warranty expired one year from purchase date. Money wasted. I do not recommend anyone to purchase an element tv.

      Element Electronics
      Element Electronics
      Pinned

      Hi LaWanna. We are sorry to year the TV is no longer working. The warranty has lapsed, but you maybe able to reach out to our partner UBREAKIFIX. If there is a UBREAKIFIX location within your area, they may be able to get your TV up and operational for you.

      Customer Service

      Reviewed Sept. 8, 2023

      I purchased an ONN Roku smart TV for a present for my parents in November of 2020, because they wanted to remodel in order to have room for the tv where they wanted it it got placed unopened in a closet. The remodel took a little longer then planned because they had to have all new wiring throughout the entire house. Then just as that got finished my mom got sick with cancer. She spent an entire year battling it but sadly we lost her in January of this year. I live with my stepdad now to help him with things and decided to get the tv out and set up. I pulled the still brand new TV out of the closet and tried to get it all set up but it wouldn't connect to our internet. It won't even acknowledge that we have internet it just reads nothing.

      When I called about it that day I was told that it was a manufacturer defect that they knew about and as such it wasn't a warranty issue because it came from the factory already broken, in other words it was something that they knew about. After 2 weeks of more phone calls I am now informed that it is past the warranty age and therefore they refuse to do anything. Basically stating that I bought a worthless tv that they knew about and are now blaming me for the tv not working like it should when I purchased it. They are wiping their hands and saying they are not at fault and I should have to eat the expense for them selling me a worthless tv. DO NOT BUY AN ELEMENT OR ONN TV they are knowingly selling tv's that don't work and then REFUSE to fix it or make it right when called out on it.

      Element Electronics
      Element Electronics
      Pinned

      Hello there, we are sorry to hear the TV is not connecting to the internet. It is out of the one-year warranty. However, we partner with the repair stores of UBREAKIFIX and they may be able to repair this TV for you. If you have one close and within your area, please reach out to them to see if they will repair the TV.

      Verified purchase
      Customer ServiceOnline & App

      Reviewed May 29, 2023

      Updated on 06/02/2023: Element Electronics customer service is terrible. Go ahead and read the other reviews. I've been getting ran around by them for a few weeks now. I posted a 1-star review for the 55" Roku TV and they gave me completely different information. Customer service via email states that my warranty is up at 1 year. My TV started having problems at 1 year and 5 months and was completely unusable by 1 year and 6 months. LOTS of people said they had the same issue, from review sites to their website to here.

      I left a 1-star review here as well, and guess what? They're telling me their warranty is now 2 years. That just isn't true! Beware of this electronic company. In the likely case of their electronics becoming faulty, they'll give you the run around so they don't take responsibility. Do yourself a favor and spend a little extra for name brand Samsung, Sony, or even straight from Roku themselves.

      Original Review: I purchased an Element 55" Roku Smart TV and the screen died just over a year and a half old after purchasing it! First and last time getting an Element TV. Just after the warranty ran out, I noticed lines on the TV screen (lower left). Within a month's time, the television developed lines all over the screen, then began flickering with both vertical and horizontal lines. Before it completely died, half the screen went dark. I've never seen a TV do that before.

      I wrote customer service and they said they couldn't do anything, despite evidence that this was a common problem. It took 3 weeks for them to even respond with suggestions. I posted negative reviews on several sites and when they responded with "email customer service and we'll help you!", they continued telling me they couldn't do anything at all. It was completely disingenuous and only left me more frustrated. Sounds to me like there needs to be a class action lawsuit filed against Element Electronics. Their customer service doesn't help, takes forever, and blames the consumer for their defects. Highly recommend never purchasing from them, as you will be gambling your money away.

      Element Electronics
      Element Electronics
      Pinned

      Hi Michael, yes - because it was not registered within the 90 days of purchase it only had the 1-year.

      Punctuality & Speed

      Reviewed April 25, 2023

      I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.

      Element Electronics
      Element Electronics
      Pinned

      Hello k. We are sorry to hear your TV never worked. The retailer usually has a 90 day return policy. With it being past 90 days, we are happy to try to help you with a resolution for warranty and sounds like UBIF was unable to repair the TV. Depending on the size it will be a refund or a replacement - without a name or number I cannot process or assist in this forum. If you would like to respond with your case number, I am happy to push this along for you.

      Verified purchase
      Customer ServiceContract & Terms

      Reviewed April 17, 2023

      Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.

      Customer Service

      Reviewed Feb. 15, 2023

      I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.

      Element Electronics
      Element Electronics
      Pinned

      Hello Taisha, we are sorry your TV is no longer working. We do partner with UbreakIfix stores to complete out of warranty repairs. If you have one close you may be able to get this repaired.

      Reviewed Feb. 3, 2023

      Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!

      Element Electronics
      Element Electronics
      Pinned

      Hi there. Thank you for your review. We are sorry you have not had a positive experience with your TV. Yes, the warranty is a 1-Year warranty from the date of purchase. If there is anything else we can do please reach out to us.

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      Element Electronics Company Information

      Company Name:
      Element Electronics
      Website:
      www.elementelectronics.com