Element Electronics Reviews
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I bought my daughter a Christmas present in December 2022. The tv never worked, they told me to take the tv to a repair shop in Queens. 45 mins away from my home. Two weeks later they said to pick up the TV. The tv was not repairable. So I drove 45 min to pick up a dead tv. Now it's 5 months later, no refund, just the run-around. I will never buy anything from this company. Only a Samsung tv. I just want my money back.
Hello k. We are sorry to hear your TV never worked. The retailer usually has a 90 day return policy. With it being past 90 days, we are happy to try to help you with a resolution for warranty and sounds like UBIF was unable to repair the TV. Depending on the size it will be a refund or a replacement - without a name or number I cannot process or assist in this forum. If you would like to respond with your case number, I am happy to push this along for you.
Purchased a TV November 2021 with a 2 year warranty. Registered and confirmed 2 year warranty. TV screen went out after lines and then black. Contacted their customer service via email in March 2023, completes unsuccessful troubleshooting, and 22 days later still no TV and last email from them says it’s not under warranty (I emailed proof and have a copy of their warranty) and they closed the case. It is unacceptable customer service and now I can’t get a call back. Breach of warranty contract. I was wanting it replaced, but now I want a full refund because I don’t want to support a company who is refusing to honor warranties.
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I purchased an Element 70” Roku Smart tv from Walmart June 2020. It went black with no picture and no sound on February 7, 2023. This tv didn’t last 3 years! It’s ridiculous how I wasted my hard earned dollars on this malfunctioning device. I have several other smart TVs in other rooms throughout my house that are many years older and they are in excellent working condition. Please don’t buy from this company because it appears they make malfunctioning equipment. Buyer beware!! Also when I reached out to their customer support to see if anything could be done, they said my 1 year warranty expired and I could call their recommendation for someone to repair it for a fee. This tv is a complete lost and I will NEVER purchase anything from them again.
Hello Taisha, we are sorry your TV is no longer working. We do partner with UbreakIfix stores to complete out of warranty repairs. If you have one close you may be able to get this repaired.
Bought this TV at Black Friday 2020, within 12 months it was darker on top few inches but not very noticeable. Today TV completely black screen, just as others report. Saw in the comments there were trouble with the Black Friday TVs, What a piece of junk and waste of money. Now retired and on limited income so cannot afford a new TV. Be wary of Element products!
Hi there. Thank you for your review. We are sorry you have not had a positive experience with your TV. Yes, the warranty is a 1-Year warranty from the date of purchase. If there is anything else we can do please reach out to us.
This Company is horrible. I like many others in these reviews purchased at 70 inch tv and three months later the screen went black. I called multiple time, was told to reset multiple times and no resolution. I asked to have a new tv and they told me to take my 70 inch tv and put it in my car, drive it a half hour away and take it to a repair shop in a terrible neighborhood. When I told them this wasn't feasible I was told I would receive a call in 24 hours. That never happened. I had to call back and wait a half hour on their phone system which is a joke. To be told someone sent an email instead and they are just going to give me a check but they don't have the details in it I'd have to wait another 24 hours. It's been 24 days with no tv, I missed the ball drop on New Years and this Company could care less.
Hello Kristen. Our warranty team has processed the refund check and will have the details sent to you once available. Sorry your TV went out and that a repair option wasn't feasible.
I had an Element Tv for about 2 years before the TV screen went black. We went back and forth with Element trying to troubleshoot but nothing worked. They said there were problems with the TVs that were purchased on Black Friday. They gave me a refund. I decided to get another Element TV thinking this wouldn't happen again. I made sure not to purchase it on Black Friday. I ended up buying a bigger TV and spending a lot more money on it. Well 1 year and 1 month later the exact same thing happened. Only this time it started making a buzzing sound and had a burning smell before it just went totally black. I contacted Element and their response was it's out of the 1 year warranty and I should contact someone to repair it.
This is ridiculous. A TV should not last only 1 year. Everyone I talk to that has other brands have had their TVs for years with no issues. Every review I read about Element TVs has the same issue with the TV going black. I should be issued a refund as the last refund check just went right back to them for another one of their TVs that doesn't work. Maybe they need a class action lawsuit because there's so many people with the same exact issue. I will never purchase another Element TV and I will make sure my friends and family know not to purchase one either. Now I have a 75 inch TV just sitting here.
Hi Dena. Thank you for your review. We are sorry you have not had a positive experience with our Element TVs.
In Nov of 2020 I purchased a 70" Element TV. After 11 months, screen went black. I contacted customer service and they were very helpful and eventually issued me a refund. I received the refund in November of 2021 and used it to buy a 75" Element TV on November 5th 2021, assuming that what happened with the last Tv may be a fluke. Well, just today, 12/14/22, the same exact thing happened. Screen is black and can't see anything. The same exact thing that happened with the last TV I bought from them, happened again, this time 13 months after I purchased it. Save yourself the trouble and do NOT purchase an element TV unless you only want to have the TV for one year.
I am now 1 month out of warranty, so I am pretty sure they will not refund me but I would just like to warn others. Companies like this, that produce crap products that last one year, should not be able to sell their products. Again, last time I dealt with their customer service, it did go well but the bottom line is I had two TVs stop working one year after purchase. No matter how good your customer service is, your products should be built to last longer than 1 year. I have 6 other TVs throughout my house and all of them are much older than the Element. I have a Sony that is probably 15 years old in my son's room, and a Samsung in my basement that is probably 8 years old, and a brand called Olevia in my daughter's room that is still kicking after 17 years! It's a shame cause I really liked the TVs with the built in Roku.
Hi Michael. Are you able to give us the case number here? I am not finding your name in our system.
Tv started acting weird at 11.5 months but we didn’t notice the melting until 12.2 months. The tv was hot to the touch and the edge of the screen burned causing lines across the screen. Company refused to help because we were two weeks out of warranty.
Hi Greg, please reach out to us right away so we can get this resolved for you. To chat with our Customer Service team about this, email us at firstname.lastname@example.org – text us at 888-842-3577 – or chat us at www.elementelectronics.com.
I have had my 70 inch Roku Onn TV for less than a year. For 6 weeks Element has forced me to troubleshoot with 3 employees. Nothing works and they refer me back to Walmart and Walmart escalates it back to Element in the report telling them to refund my TV. The latest employee, Jesse (employee id **-probably a fake) refused to help with issuing my refund or a television replacement. I have vertical black lines running through the center of my television and according to all the reviews online so do thousands of other customers and Walmart has said that Element is required to honor my warranty. Here we are with no resolve and no call from management like requested.
Hello Kimber. It sounds like it is just a miscommunication. Reviewing the case, we only see the units that are not under our warranty program. Can you please email us the receipt of the just tv that is under our warranty. Thank you, as this would be most helpful.
My tv went black with sound in under a year. I called and ended up having to leave a message. It took them a week to call back, but I missed the call. I call right back and same thing on hold till I had to leave a message, but this time no one called me back. My daughter's tv only lasted a year and went black a few months before mine. Unbelievable that these companies don't even respect their consumers, Wish the government would fine them. Once I see something with this company's name I will never buy.
Hi Julia, we are experiencing extremely high call volume from our holiday sales. Please feel free to go to our website and start a chat with our agents. This will get you in faster, elementelectronics.com.
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