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I purchased a 50" TV in February which came with Netflix and a few other apps. By May the TV would not come on. I was told I had to ship it back to the company. I went to two different UPS locations who both advised they do not ship TVs. I have a 1 year old daughter. So imagine trying to haul a 50" TV with a baby in a car seat. I stopped the process. Purchased a $30 box for extra security. Now the box will not fit in my car. I've had a 40" Toshiba for over 10 years with no issues. I will never purchase another Element product and will tell anyone I know not to. The product is not good and the customer service is even worse.
Bought this TV and they would not honor the 1 year warranty even though I registered the TV. You cannot talk to a actual person, only email. Went to the store I purchased it from to try and get a new receipt because mine was faded but they only keep receipts or “detail” tape 3 months.
Worse TV brand to ever buy. Some stations talk in Spanish. Some stations have narrators on them and some station no sound at all. Worse TV I have ever brought. Was giving them the benefit of the doubt but it is clearly the TV brand.
Purchased Element Smart TV at a Black Friday sale on 11/24/17 for a sitting room for my mom who moved in with us in late May 2018. Sound issues from the start although the TV was used rarely from the time purchased. Now the sound does not work at all. I will never recommend or purchase an Element TV again. Poor quality.
I bought the 19" Element at Target; after about 60 days the soundbar wouldn't go back and I have no sound. My theory is that using the mute button occasionally affected the volume control. I didn't want to mess around with doing resets; and plugging/unplugging didn't work. This should not be happening to a new TV. and now I see it's common problem for Element. Unfortunately, I didn't know Target's policy that they would refund electronics an extra 30 days after purchase if it was bought on a Target card. Unfortunately, I used my debit card. No sympathy there!
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Was speaking with a Robert **, he blows. Supposed to be the head of consumer dept but he’s a joke and a liar. Can’t trust him and also Element tv products all suck. Be smart stay away from the lying company who also claims to be an American company but gets most of the work done in China.
Bought this TV last July, paid over $800. It worked for a while, then the voice activation went out, then the shows would not work, unless I unplugged and restarted the TV. I dealt with this for a while, then contacted Element Electronics, they ran me through a battery of things to do, requested pictures of front and back of TV, serial number, etc. then finally told me they would not help me with it, it was now 6 days out of warranty. It stopped working 6 months in. I would be very careful what you purchase from these guys, things happen, but they don't seem to want to back it up. They told me the case is closed don't contact them further.
Purchased Element 19" HD Digital LED TV on July 15th from Walmart and sound died on July 23rd. Talked to their customer service and was told check wires, unplug and reboot, blah blah blah... Tried everything BEFORE we notified them. Now I read in reviews that this is a common problem with their TVs but I bought it while I was shopping. No box, no receipt... thought I could trust a new product. After 3 emails to their customer service I asked them if they were going to replace the TV... No response... Never, ever again.
It is the cable that is awful and I do not believe in shooting the messenger. It was great in Mississippi and is great here, delivering the picture I want... Easy to use.
Bought TV in July 2017 at WalMart, and it developed black lines and black patches in early June 2018. Contacted Customer Service numerous times, online as well as called, and no one ever got back to me with info on how they would honor the 1 year warranty. We noticed that the manufacture date was 2014, and they have yet explained to me how they sold a 2014 manufactured TV to WalMart in 2017 to sell to end users as a new TV. This company and their products are very shady. Waste of money!
I just had the television slightly over a year and the performance and quality is similar to Sony. I love the sound quality and it's like being in a theater.
Me and My fiance bought this Element TV about 8 months ago because our other TV took a **, I went to Meijer and I was looking at all the TVs they had and Came across this 40 inch Element TV Full 1080p. I saw a lot of commercials for this brand and that it was made in the USA So I thought I had to buy this. It was about $100 or so cheaper so I bought it for $240 plus tax So I couldn't be more happier about the TV.
Only a .net small problem I have is that every now and then it would freeze and I unplug it and problem is solved. I think I might be trying to turn it up or down to fast so that maybe the problem. We had a scare about 2 weeks ago. The screen had black and grey lines going through it so I turned it off and it worked but I believe because we were online with the T.V. on YouTube so I believe it was that because no more problems like that. I hope to get a bigger one and give this one to my son love watching movies and playing games on it.
The worst company & customer service I’ve ever had to deal with. Bought a 39” Smart TV in January 2018. Within a couple of weeks, it would freeze and didn’t turn off and we had to unplug it to reset. Then at the beginning of May (less than 4 months after purchase), the TV just wouldn’t turn on. After a first ‘live chat’ with a customer service rep, it was deemed a ‘defect in the TV’ so the customer rep told me to reply to the email he was sending. After providing everything they asked for (including 3 photos of the non-working TV), I never got a reply back.
I have sent multiple emails since inquiring on the status of my request, recontacted live support a week ago (which she said they did receive my emails & promised me someone was going to get in touch with me the next day - that was a week ago, no contact). It’s been over 3 weeks of waiting, with no contact from them. Like I said at the beginning, worst TV & company I’ve had to deal with. This single mother has resigned to the fact that my money went down the drain on this purchase.
Like the previous comment, I also purchased my TV (Model: ELSW3917BF) on Black Friday, 2017, and right after 5.5 months, the LCD screen shows vertical lines and a bright blob of dead or hot pixels which is slowly eating to whole screen. The customer services is slow, but I hope they will replace the TV, and if the product will remain satisfactory in next few months, then I will update my review.
We purchased this tv for Black Friday. It broke in 5 months. We have tried on several occasions to get the company to replace the tv. Customer service will not answer. Or lie and say they are send shipping email for return and have not. I have sent several emails and request. No one will return calls. Or emails. This product is a scam! DON'T BUY THIS TV!
Only had my 32'' tv for 3 years and the screen went black last week and turned off. I've tried everything to get it to turn on and nothing. I was told that nothing could be done for me. Just bought a SANYO to replace it because I will NEVER buy from this brand again.
I will never use anyone but Element. For one, they are the only TV made in America. I bought a 40 or 42 inch in 2010 and I have a strong tendency to leave it on for days and days and nights and nights. I would say that my 8 year old TV has as many hours as a 20 year old TV. It's on more than it's off. Now I'm buying my mother the 55 inch for Mother's day and mounting it on the ceiling. Element gets 6 stars from me.
When 4K Ultra HD first came out in 2016 it was very expensive. Amazon had the Amazon Fire TV (65" TV. 4K Ultra HD) by Element. It was less than $900.00. Awesome picture and a Smart TV, Voice controls, Web browser, etc.
Element TVs, or the 60 inch that I own is not very good quality. The words people say don’t match their lip’s movements but you can turn channel and turn back to same one and it fixes the problem. Something is just not right!
Element TV is priced low, without unnecessary frills. There is an Element TV available with Roku, but priced much higher. The TV powers up quick and was easy to mount on the wall. Also, the remote is easy to understand and use. The picture is sharp, colors crisp. A very good value for a low priced TV.
My 2 year old hit our tv with a broomstick and lo and behold the tv still works like it always has. The only exception is whatever is behind the actual screen is torn and you can see it but when any other television would have broken and not worked ours is still going strong.
Element 55in Smart TV Sound: #1 Poor sound quality. #2 Low volume. #3 Variance in volume, when watching shows via Amazon the sound is mediocre at best. When watching TV shows via cable sound is extremely low, even when at max of 100. #4 Can't get the closed caption to work.
I've had my Element 50 inch for 4 years now... outstanding picture and absolutely no problems picture wise. I have never gotten the closed caption to work as it's greyed out and no way to access it. Other than that I would definitely buy another.
We bought this Smart TV because it was cheap. First red flag I guess. I’ve had to unplug it because it won’t unfreeze. The screen has turned green and froze. It has happened at least 10 times in the past 3 months. I’ve also had problems going to Netflix.
I purchased a 55 in flat screen Element tv, about a year or two later the screen went completely black I could hear it but no visible screen. It’s been in my closet collecting dust since then. I called them and of course they were no help and I literally should’ve taken the money and threw it in the garbage. I am completely dissatisfied with this brand I recommend not to purchase unless you don’t care losing money. I even had the warranty and got nowhere. I’ve never seen a company that don’t care about their customers or products. I bought an Olevia brand from Walmart 10 yrs ago and it buried this one. I will never buy anything from them again.
Bought a 60 in. TV brand new and after 3 months the screen went black. I had to send pics to them so they could see it wasn't working. Then they wanted me to ship the TV to them AT MY COST! If it was damaged in shipping it would not be covered. So I had to take a 700 dollar loss. I WILL NEVER BUY ANOTHER ELEMENT PRODUCT AGAIN. I tell everyone to stay away from them.
Got this TV on Black Friday. Screen was broke when opening. The TV is so delayed. Will freeze and have to unplug. Is discolored and all around terrible. I bought brand new. Contacted them about it and they sent about 35 emails asking for the same photos over and over and over again. Say they were not clear. Saying they needed it again. I sent them the photos but they must have been blind or something. So fast forward 3 months later and they finally will let me ship my TV on my dime. But if it gets even more damaged while being shipped they charge me! And hell no I'm not sending my TV in cause they won’t send me one more than likely. They will keep it and screw me. Very unprofessional. Cheap yes. Cheaply made. Cheap service. All around horrible. I’m pissed. Don’t buy this brand. Just don’t. Don’t support a company that can’t make right something they have done wrong. Don’t support idiots. Because believe me. They gave me a big run around.
This TV was great for about 2 years. (60in SmartTV) Now all of a sudden, the remote (I thought) wasn’t working. I bought a replacement but lo and behold, it’s the TV! I can’t turn it off/on, change the volume or do anything from the side panel or remote! Wish I would’ve read reviews about this crappy company before I spent hundreds on this TV. And now after reading these other reviews, I know contacting this company is going to be a pain in the butt and pointless. So, I’ll just suck it up and take the loss. I will NEVER buy anything from them again or recommend them to anyone.
I got a TV as a gift a little less than a year ago. All of the sudden it completely died. Went black and then wouldn’t turn on no matter what I did, just a black screen with the red “off” indicator light lit. It was a great product up till then, however. I called customer service and ran through all the troubleshooting and they determined it was defective. That’s when things went wrong. The warranty process is needlessly complicated and has crazy expectations. It is valid for a year but requires three pictures of the TV and a picture of the RECEIPT before they can even begin the process. The problem is that they don’t say in the paperwork for the TV that the warranty is only valid if you have the original receipt. After a good 10 months, that receipt was trashed long ago.
The customer service representatives that I spoke to were very nice and tried their best to help me, but the supervisor that I was trying to talk to to complain about the receipt policy REFUSED TO TAKE MY CALL. Twice. In the end, the only thing the representative could do was put in a request for a callback from a supervisor, which is supposed to be within the next 24 hours. Overall, the general customer service people are great and very nice, but the higher ups and the company policies all suck. Also the TV must not be that great if it randomly dies less than a year later. And the first customer service rep knew that the TV was defective as soon as I described what was going on, so it must happen often.
On 09/09/2017 we purchased a Element 55' Digital TV from Meijers. We have had several issues with the TV pushing voltage through the HDMI ports. We contacted Element to get the warranty for the TV and were told that since the TV is not "smoking" or shutting off there isn't a problem with the TV. We have had 5 service guys to our house and now a electrician and the TV is the issue. The TV was manufactured in August 2017. trying to talk to the customer service people at Element is next to impossible due to the language barrier (they speak very poor English). $500 for a TV that was manufactured with errors obviously ok with Element since the TV don't shut off or smoke. Will NEVER purchase another item from this company since they do not stand by their product.
Element Electronics Company Information
- Company Name:
- Element Electronics