Element Electronics Reviews

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About Element Electronics

Element Electronics manufactures consumer electronics. It makes audio equipment, televisions and monitors. Founded in 2007, Element Electronics focuses on providing high-quality, affordable electronic products, building in modern designs and intuitive features that aim to enhance the home entertainment experience.

Pros
  • Great picture quality
  • Affordable price
  • User-friendly setup
  • Good sound quality
Cons
  • Customer service issues
  • Durability concerns
  • Limited app functionality

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Element Electronics Reviews

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    How do I know I can trust these reviews about Element Electronics?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Sales & MarketingPriceOnline & AppRefunds & PayoutsBilling

    Reviewed Jan. 8, 2026

    Element TV. Absolutely the worst TV that I've ever owned. After purchasing an 86 in Element TV I've had problems with connectivity. The TV completely shuts off and restarts as I am watching Prime video. It seems the TV does not like the ads. Every time that comes on the TV completely shuts off and restarts. When I try to Smart View from my tablet the connection does not hold and completely drops out. When it does work the TV comes up with a black screen playing only the audio coming from my tablet. I'm not allowed to watch movies when I cast my tablet to my TV.

    When I am casting from my tablet to my TV the picture comes in distorted. I will not purchase another Element TV. The Zumo programming that is on this TV is a joke as well. Upon setup of the TV and asked me for my credit card. I do not wish to have my credit card charged to watch my TV. I already paid for a subscription that does not transfer over to this Zumo programming. So they basically want to charge me twice for the same service.

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    Element Electronics
    Response from Element Electronics

    Thank you for your review. We are really sorry to hear that you are dissatisfied with your new TV. If you'd like to see if we are able to help, please email us at customerservice@elementelectronics.com-text us at 888-842-3577 -or use the chat feature at www.elementelectronics.com

    Resolution In Progress
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    Reviewed Nov. 29, 2025

    Never in my life will I buy or accept a free Element TV. I have more problems with this piece of junk. It makes me angry trying to watch tv, disconnects from wifi, times out, hdmi disconnects. This brand is a major piece of sh!t. Going in the garbage

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    Element Electronics
    Response from Element Electronics

    Thank you for your review. We are really sorry to hear that you are dissatisfied with your new TV. If you'd like to see if we are able to help, please email us at customerservice@elementelectronics.com-text us at 888-842-3577 -or use the chat feature at www.elementelectronics.com

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      Reviewed Nov. 18, 2025

      I bought a Element tv about 4 months ago and this tv is the worst tv I've ever owned. It will disconnect from WiFi a lot and I either have to turn it off and back on till it connects or it will make you reset up your wifi connection password and all. The tv will also turn off occasionally and won't turn back on till it sets for a couple minutes. Also have had multiple problems with the remote malfunctioning. It either won't work half the time or you will try to turn up the volume and it will go to Max volume and won't stop till you pull the batteries on the remote. I will never buy another element tv again!

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      Element Electronics
      Response from Element Electronics

      Hello, Travis. Element is committed to making sure that you have the best viewing experience possible. Based on your description of the problem, we'd really love for you to speak with our Customer Support team. They may be able to help you with the issues that you have been experiencing. They can be reached by calling or texting 888-842-3577 , emailing customerservice@elementelectronics.com or by using the chat feature at www.elementelectronics.com

      Punctuality & Speed

      Reviewed Nov. 11, 2025

      So when I'm streaming a certain network and it gets close to a commercial, my show disappears and I see Element Xumo, then after commercial is over I have to go back to my streaming network I'm watching, start over, fast forward past commercials, you know where you see the lines, then a dot (meaning commercial break) then commercials come on and I can resume my show. This is VERY frustrating, irritating and just makes me so angry! I will never recommend this tv to anyone!

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      Element Electronics
      Response from Element Electronics

      Hi Kandi. We are sorry to hear that you have been having difficulties with your Element TV. Our team is happy to work with you on some troubleshooting steps to see if we can get this problem resolved. If we are unable to assist, your TV does have a one year manufacturers warranty with proof of purchase and we can start a claim for you. Our team can be reached by calling or texting 888-842-3577 , emailing customerservice@elementelectronics.com or by chat at www.elementelectronics.com

      Price

      Reviewed Nov. 5, 2025

      Element freezer went out 1 day before the warranty was up. The try and out, did his assessment and determined that it was not worth attempting to repair based on his findings. The store gas reached out to Element on numerous occasions advocating for a new freezer unit, however that isn’t helping. It’s been a total nightmare dealing with this “shitty ass” Element company. DO NOT BUY ANYTHING ELEMENT MAKES!!

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      Element Electronics
      Response from Element Electronics
      Hello, Dwayne

      After reviewing your case in our system, it appears that the retailer that you purchased your unit from will be replacing it for you. We are happy to hear that a solution has been determined for you.

      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaff

      Reviewed Oct. 27, 2025

      Purchased an Onn TV which is manufactured by Element Electronics May 9, 2025. Initially, the TV worked fine until it didn't. In June, I turned on the TV and there was no screen displayed. Went through the troubleshooting process multiple times, but the issue did not resolve the problem. Contacted the company, followed their instructions and still no TV. Told via email, I would have to take the TV to a local repair, but they could not repair. Then contacted customer service again, who then said to wait for further instructions which is now a month later, July to be exact. Finally reached a human being who advised a refund would be processed after sending in copy of original receipt & photos of the TV's black screen and QR codes.

      As of to date I have not received a refund. Only the same email that it is being processed for refund. Due to the TV being under the manufacturer's warranty, the insurance would not process the claim. It is now going into November and still no results and no TV. This is the worst experience with any product I've ever purchased. It's as if the company is intentionally giving me the runaround with hopes I'll just drop it. I will never buy any product made by this company, even if it was a gift I would not accept it.

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      Element Electronics
      Response from Element Electronics

      Hello, Trina

      We are sorry to hear that you are having issues with your TV. We aren't able to look at the details of your case due to having limited details. If you provided all of the details to process your refund, you would have received a link to click to process an electronic refund via the method of your choice. Please check your spam and junk email folders to see if you have an email from "ChoicePay". If not, please reach back out to our team so they can assist you further if needed.

      Customer ServiceRefunds & Payouts

      Reviewed Sept. 25, 2025

      Purchased a 75 inch TV and sound bar. They are both horrible, customer service just as bad. Remote works when it wants to, sound never synchs up with what you’re watching. Good luck if you can get something to connect via Bluetooth. I wish I didn’t throw the box away. I would return it. I’m considering just giving it away.

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      Element Electronics
      Response from Element Electronics

      We are sorry to hear about the issues you have been experiencing with your Element TV. Your feedback is important to us and will be shared with our product teams. Element is committed to providing the best possible product experience, quality, and value. We back this with a 1-year warranty or a 2-year warranty with registration. Please contact our Customer Support team at 888-842-3577 or by emailing us at customerservice@elementelectronics.com so we can start a claim for you.

      Verified purchase

      Reviewed July 31, 2025

      I bought an Element 43” tv during the holiday season. This tv has been nothing but problems when it comes to WiFi connectivity. Every two weeks or so I have to factory reset it just to connect to WiFi again. It starts off saying weak signal in the corner of the screen that won’t go away while you watch your shows or movies. When you go check the WiFi the signal is absolutely strong with an at home worker, numerous gaming, computers and 4 other tv’s hooked up to the WiFi with no issues. When you go back to try and watch what you are watching, it then says no internet connection. When you go to enter your WiFi password, it doesn’t take. You have to go thru and factory reset it to get it to take a WiFi password. When that happens it’s very frustrating because then you have to install and hook up all your apps that you use too. Will not buy again.

      Thanks for your vote!
      Element Electronics
      Response from Element Electronics

      Element is committed to making sure that you have the best viewing experience possible. Based on your description of the problem, we'd really love for you to speak with our Customer Support team. They may be able to help you with the issues that you have been experiencing. They can be reached by calling or texting 888-842-3577 , emailing customerservice@elementelectronics.com or by using the chat feature at www.elementelectronics.com. We hope to hear from you soon!

      Verified purchase

      Reviewed July 10, 2025

      Trash! The Element TV I purchased about 2 months ago has been nothing but a pain for problem. Consistent buffering and pixels. I went online and was advised to upgrade my internet. My TV before worked fine! I just wanted to upgrade. It turned out to be a huge mistake to purchase this brand. 100% a rip off!

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      Element Electronics
      Response from Element Electronics

      We are sorry to hear about the issues you have been experiencing with your Element. TV. Element is committed to providing the best possible product experience, quality, and value. We back this with a 1-year warranty or a 2-year warranty with registration. Please give us the opportunity to assist you by contacting our Customer Support team at 888-842-3577 , by emailing us at customerservice@elementelectronics.com or by chatting with us at www.elementelectronics.com

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      Customer Service

      Reviewed June 8, 2025

      I purchased an Element TV the end of April for a gift. My daughter received it on the 25th of May. There were lines going through the TV initially when it was set up and it gradually got worse. I have been working with customer service for over 3 weeks and nothing has been resolved.

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      Element Electronics
      Response from Element Electronics

      We are sorry to hear that you had an issue with your television. Your TV is covered by a one year warranty with proof of purchase or a two year warranty if you register the product within 90 days of purchase. If there is a delay in the process, it is usually because our team is waiting for additional details to process your claim. Please contact us at 888-842-3577 or email us at customerservice@elementelectronics.com to check on the status of your claim. We are here to help!

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      Element Electronics Company Information

      Company Name:
      Element Electronics
      Website:
      www.elementelectronics.com