Element Electronics Reviews
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About Element Electronics
Element Electronics manufactures consumer electronics. It makes audio equipment, televisions and monitors. Founded in 2007, Element Electronics focuses on providing high-quality, affordable electronic products, building in modern designs and intuitive features that aim to enhance the home entertainment experience.
- Great picture quality
- Affordable price
- User-friendly setup
- Good sound quality
- Customer service issues
- Durability concerns
- Limited app functionality
Element Electronics Reviews
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- 4,659,245 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,659,245 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 1, 2025
Bought a new 43 inch and when you turn it off it comes back on. We have worked through Two customer service techs and tried everything they wanted 3 times, Twice ourselves and still will not shut off. After looking at what has to take place I put it in the trash and bought a different brand with a much better rating and worked like it should out of the box. Their warranty and customer service is a joke, do not waste your good money on this brand!
We are sorry to hear that you had issues with your TV. We were able to find your case in our system and it looks like we sent you an email to get your warranty claim started so we could send you a replacement TV. We do not see that you have responded to that email. If you are still interested in taking advantage of your one year warranty or two year warranty if you registered your product within 90 days of purchase, please respond to that email with the necessary details. Thank you
Reviewed April 24, 2025
TV didn't last 4 months and instead of them fixing it they wanted to refund it but would not reimburse taxes saying that's state TV was not worth it at all and customer service sucks. So not buy from them or Element because they are the same company.
Hi Brian. We are sorry to hear that you had an issue with your Element TV. We hope that you will enjoy our new and improved refund process. We appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We'll continue to use feedback like yours to improve our TV's and the user experience in the future.
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Reviewed Feb. 21, 2025
I bought my Element 75 inch TV with Roku 4 yrs ago. It won’t work. It’s not turning on. It try to turn on then goes back to black screen. I wouldn’t buy Elements TV ever again. It’s not worth the money.
Thank you for taking the time to review your Element TV. Reports like this are rare in or out of warranty. We would really love the opportunity to have our Customer Support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, please reach out to us at customerservice@elementelectronics.com, call or text us at 844-335-2355 or use the chat feature at www.elementelectronics.com
Reviewed Feb. 3, 2025
My son purchased this TV about six month. We didn't even have that long and the screen went out. Since we lost the receipt the warranty won't cover the repair. Don't buy an Element TV. If you do make sure keep the receipt. It sad because someone might get it as gift.
We are sorry to hear that you have been having issues with your Element TV. You should be able to reach out to the retailer that you purchased the product from, let them know which card you used to purchase the item, and they can provide you with the receipt. Once you obtain the receipt, our team will be happy to start a claim for you. Please contact us by emailing customerservice@elementelectronics.com, call us at 888-842-3577, or chat with us at www.elementelectronics.com
Reviewed Jan. 3, 2025
Bought this TV. Don't have internet ,just a satellite dish. The sound is terrible. It cuts in and out. Also some stations and movies turn the sound all the way up and don't get any louder, sometimes goes totally out and have to turn off satellite and reset it. Also have trouble getting it to turn on
Hello, Cindy
Thank you for taking the time to leave a review. We appreciate the feedback that you provided and apologize that the sound quality is not what you expected. Please make sure to double-check with Quick Start Guide to ensure that all of your inputs have been connected correctly. If you are still having issues, we are happy to see how we can assist. Please email us at customerservice@elementelectronics.com, call us at 888-842-3577 or chat with us at www.elementelectronics.com
Reviewed Dec. 30, 2024
Terrible, this was my first Element Tv and I thought I had a deal. The picture and sound doesn’t match up. I have called in and done the reset, drain the power and everything else and nothing helps. They said I would receive an email for further troubleshooting and nothing. Waste of money, buy a brand that is reputable.
Hello, Heather
We are sorry to hear that you have been having issues with your unit and the troubleshooting tips that we provided were unsuccessful. We do offer a one year warranty from date of purchase with receipt or a two year warranty if your product is registered within 90 days of purchase. We are happy to start a warranty claim for you. Please contact us by emailing customerservice@elementelectronics.com, call or text us at 888-842-3577 or chat with us at www.elementelectronics.com
Reviewed Nov. 14, 2024
Don't buy it! It's a problem with the internet, the control, the programming, the subtitles. I never thought I would hate a TV so much! My husband always blames me for this and many times we give up watching something because it freezes and has several delays.
Element is committed to making sure that you have the best viewing experience possible. Based on your description of the problem, we'd really love for you to speak with our Customer Support team. They may be able to help you with the issues that you have been experiencing. They can be reached by calling or texting 888-842-3577 , emailing customerservice@elementelectronics.com or by using the chat feature at www.elementelectronics.com
Reviewed Oct. 28, 2024
Bought the 43 inch 8/26/24. End of October this year had have to constantly unplug and drain the power to turn it on or off. As an added bonus Audio wasn’t matching the screen. Did the trouble shooting over email as they do not answer the phone and instead leave you on hold with a recording blaring, "We will be right with you" over and over. Finally they say they have a repair place an hour away who I need to schedule with. I’ve yet to find out if they do repairs on Saturdays as I can’t take a workday off for this nonsense right now. In the bottom of the email it states that if they can’t fix this tv they will give me a refurbished one. I’m sorry I don’t even know how this is ok that I spend my money on a brand new tv and they give me a used one. My experience with a brand new one is horrible so I have ZERO faith in a used one. I’m ready to just take it as a loss and NEVER EVER BUY ANOTHER ELEMENT ITEM.
Thank you for taking the time to review your recent Element TV purchase. After further review of your case, we noticed that we have sent you a return label for you to send your defective TV back to us. Once we see that the unit is in an "in transit" status, we will be sending you a replacement TV.
Reviewed Oct. 19, 2024
This is my second Element branded TV purchase, a 43" 4K Dolby sound television, and I love it. The TV has a beautiful stunning picture, and great surround sound, my other Element 40" TV is 11 years old, and works great!
Thank you for taking the time to leave such kind words about your experience with our Element TV's! We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. If there is ever anything we can do to assist in the future, please don't hesitate to reach out!
Reviewed April 29, 2024
They have the worst TVs in the world. I used to having 2 Element TVs, but got rid of it 'cause it blacked screen. Now the other one I used for computer randomly black screen not once, but 2 times! This is just how amazing how they can make their TVs this cheap and then it black screens and they get away with it. Waste of money! Never going to get anything from Element ever again.
Thank you for taking the time to review your recent Element TV purchase. We are sorry to hear that you experienced difficulties with the screen quality. Please know that we back all of our products with a one year warranty with proof of purchase or a 2-year warranty if the product is registered within 90 days of date of purchase. Our expert team is available via phone, email, or chat to answer any questions that you may have.
Element Electronics Company Information
- Company Name:
- Element Electronics
- Website:
- www.elementelectronics.com