Bose Reviews

After reading many similar complaints online, I clicked this link. The plastic parts on the sides of my $300 headphones have broken. When you twist the earphones, the plastic inside breaks and they are no longer usable.

I found this site while looking for replacement parts for my Bose QC2 headphones. Like many others, it appears that my QC2s failed when a plastic part on the left of the headband snapped. On calling Bose to purchase a replacement part, I was told that the headphones were irreparable because it would cost Bose more to repair than to replace. That's just got to be wrong, even taking into account the $100 or so they expect me to pay for the replacement QC2s. A cheap piece of plastic in the post would sort this out for me and anyone else with the same problem and a small screwdriver.

Please remove my complaint from your database. Bose has now agreed to replace the headphones which now makes my complaint factually wrong.

Quiet Comfort 2 headphones, 3 years old had the same problem as many others report. The plastic side pieces snapped. The first occurred after about 2 years. The other side has now snapped in the same place. Obviously, this is a design defect and not fit for purpose (at that price). I have repaired with tape and epoxy and I've made no effort to hide the repair, which is very obvious to other airline passengers. When people ask, I explain the attitude of Bose to repair or replacement, and strongly recommend they do not purchase Bose equipment.

Bose QC 2 headphones clips broke off where they extend to fit the head - both sides are broken. Also, there are other stress fractures throughout the arm of the headset. Bose acknowledged the problem and redesigned the headset last year. Bose even replaced the headset for free in the past but now, they want $100 to replace any broken headsets.

QuietComfort headphones: Same problem, the plastic channels on the size adjusters have broken and the customer service (sic) person at Bose said, unequivocally, that the part was not repairable or replaceable. An obvious design defect. With all of the problems with this part, Bose should come up with a remedy.

What can be done about this? Thank you.

I own a Bose QuietComfort 2 headphones. The plastic on both sides above the ear piece cracks and breaks even with light use. When I searched the Internet, a lot of people have had this very problem, which is a product defect, in my opinion. Complaint to BBB also didn't help. Bose offered me to "upgrade" for another $50, but they would not entertain fixing the $300 QC2 headphones. I highly recommend that everyone not buy anything from Bose. They do not stand behind their so-called "quality" products. Paying more for a Bose product because you think you're getting a superior product is stupid!

My experience is identical to the other three folks regarding the failure of the Bose Wave multi-CD changer failing within a couple of years of very minimal use. In the context of the original price for the unit, $75 plus the $15 UPS shipping fee seemed okay. But in the context of reality, it is fairly absurd to think the unit is apparently prone to this obviously design-related failure. There are other sites with similar stories, all regarding this unit and the identical problem. Hello Bose, wake up and take note. The fact that there are so many identical reports regarding this very same piece of equipment is a little curious.

The plastic that encases the wires and metal extension is broken and cracked in many areas. Obviously a design defect. It cannot support the stress of normal use. My headset is 4 years old and hardly used over the last 2+ years. My only recourse is to wrap and epoxy it to hopefully prevent total failure. When I'm on a plane and someone inquires about my broken Bose headset, I'll make sure that's the last time Bose is thought of in a good light!

In 2008, I elected to purchase Bose radio and CD changer. I was required to pay $123.15 and $38.24 a month for 12 months. During the process, I lost my Debit Card. After reporting it lost and receiving a new one, I called Bose immediately and made the scheduled payment which put my account back on time. Several months passed and I contacted Bose in November of 2008 because I wanted to purchase their Surround Sound System so I asked when my payments would end. The representative stated my last payment would be in December of 2008. By the end of that year, I closed out the Bose account.

I have purchased one SoundDock Portable Digital Music System on 27.12.08. On 7th Jan. 2009, I contacted Ms. Monalisa and expressed my dissatisfaction on the selection of the system. I requested her to arrange the Bose Wave Music System by changing the purchased one. After getting approval from her manager (Ms.Trina **), she called me and asked me to make ready of all the papers and the packing box. She confirmed to me that my request will be fulfilled provided the set and all the papers, accessories and packing box are okay. She also informed me that her Manager would join her duty on 16th Jan. 09, so I have been advised to come after 16th of Jan. 09.

I have a set of Bose Quiet Comfort 2 QC2 headphones that I have owned for approximately 3 years. The plastic pieces above the ear cups are all cracked. Four pieces in all are cracked. The headphones are still usable but the cracked plastic pieces often snag my hair which is painful and irritating. I use these headphones regularly, on long flights and around the house; however, they are never abused in any way. They are stored when not in use in the the original protective case. I contacted Bose for repair or replacement costs for the broken plastic pieces. I was told these are not repairable or replaceable items and my only option was to spend $100 for a replacement pair of QC2s or $150 for a pair of QC3s. This is an absurd policy when the replacement parts that I need can't be very expensive. Very poor customer service in my opinion. I own several pieces of Bose equipment, but I will most likely NOT purchase from them again.

Bose complete high end surround sound system was acquired in downtown Portland, OR store and professionally installed in our home by Bose agents in July. Our digital flat screen TV seems unable to shake hands for more than 2-7 days, even after 3 service calls. Bose thinks the Dell TV unit, which works fine as a TV absent Bose, is at fault. No one asked what TV unit we would run when it bought the $6,000+ Bose system. Sound is amazing, even with TV. However, the impossible visual flashing on the TV completely ruins use for DVDs or TV use. Bose has at least a dozen reasons why they share no blame...but did admit from the Boston tech center that others had the same complaint. Upshot: BE PREPARED TO TAKE IT BACK RIGHT AWAY IF IT DOESN'T FUNCTION AS PROMISED WITH TV/DVD/CDs. We're still under warranty but can get no reasonable fix but replace TV, it appears.

BOSE WAVE MUSIC SYSTEM. I ordered the Bose Wave Music System with multicharger CE by telephone and it is cheap and doesn't live up the advertising. The CD changer doesn't look like it would last a month and the sound is really poor. I called Bose to explain the type of room I had and the type of music I listen to I was assured it would sound perfect. When I called Bose to send it back because it didn't live up to the advertising, they told me I had to pay for the shipping. This is a rather large sum. So anyone who wants to buy from Bose direct BEWARE!!! The sales people are not genuine and the return shipping is very expensive. I won't be buying any more Bose products.

I contacted Bose about my Quiet Comfort 2 headphones because they suddenly broke at the joint above the left earpiece. I purchased these in June of 07 so they are over a year old and not under warranty. The customer rep told me my options were to replace the headphones for a discount purchase of $100 for the QC2 set or to spend $150 for the QC3 set. I really just wanted to get the headphones repaired and was willing to pay for it, though I would think they would hold up better for $350.00 purchase price. I don't know if I will send them back only to get another pair that will only last about 2 years. I do use them daily, however, I keep them in the case Bose provided when not in use and carry them to work in my brief case. It seems like a defective design. I'm offended that the rep lied to me when I asked if this is a typical problem. In fact, it appears to be the case when I look at other people's experiences on the blogs - same defective part and same level of care. It seems like a good class action case to me.

My bose home stero cost $1100. I lost the remote for the system. I called, after I prepared myself for the advent of not being able to purchase a new one or it cost me $50. Turns out that even though this item was no longer under warranty, they promised to send me a new remote control within a 10 day period. Three days later I had that item in my hot little hands. I'd buy another Bose and have.

My dream of comfort was to have my CD's lull me to sleep each nite. In Jan of 2005, I spent nearly $1,500 to purchase a Bose 4-CD changer which failed before the warranty was up. The replacement changer was worse. When it failed, 4 of my CD's were locked in the machine. In desperation, I switched to music on the FM radio which also failed.

for christmas i got the $140.00 bose headphones boy was i happy there were great i couldnt hear a nosie and i loved them but there was one thing that i didnt like the wire was so long really and i hated that one time i almost tripped becaus eit was so long.and i alwasy new something might happen to them because there so long. something did happen the wrie came put of my right and left speaker and now i cant hear

My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of $99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay $99 to replace the fuse or upgrade to a different model for from anywhere from $250 to $499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.

Headphone came out of the package with the wire severed. Bose at this time refuses to replace the set.

I am really upset as I was ripped off.

I have a Bose Quiet Comfort 2 Headset, one month out of warranty. A small plastic ring that holds the ear pad on, broke and no longer holds the thing together. I called and was told my only option was to exchange the entire headset for a new one for $100. They said replacement parts are not available. This little plastic piece cannot be worth 25 cents. So they want $100 for a 25-cent part. This was a rather expensive headset. Boy did I get ripped off.

I decided to take the plunge in December 2003 to purchase a $499 premium gift (with an unexpected bonus check I received) for my husband as a Christmas present - a Bose Wave Radio/CD. Our 15-yr old clock radio we had gotten for FREE from our bank had just died. We enjoyed the Bose Wave product for 25 months until ... this past Tuesday it just quit. I contacted Bose and was reminded that the product had a 1 year warranty and that on occasion electrical products can fail. My options were to: 1) spend $316 purchasing a different product 2)have an authorized service center repair it (the closest is a 3-hr. drive) or 3)pay to ship it to them PLUS pay $150 for the repair. I e-mailed them back to describe my frustration in purchasing an expensive product that I expected to have a MUCH longer life time and was lectured that as a consumer I should inform myself about product warranties when I make purchases, understand that electrical products include many different components that can fail, and consider the future use of a surge protector (although that wouldn't guarantee failure of their products and they can't endorse any particular brand of surge protector.

my checking account depleted and prior business transaction failed.an nsf status that should not have occurred.

On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday. 1) As of Friday morning, Bose confirmed that they hadn't even shipped the item. 2) I requested and they confirmed the order would be cancelled. 3) They assured me that a credit would be applied to my AmEx account the following Monday.

I bought an system knowing that I could get the wave radio and they will not allow me.