Bose Reviews

This is the second pair of Bose Earbuds I've had where the rubber has eroded and exposed the wiring. My local Bose store (San Diego, CA) told me the 'discontinued' product would cost $65 to replace and upgrade to get their latest earbuds. These were replacements from the previous earbuds which did the same thing. I'm very careful when I spend $100+ on headphones. These earbuds do not lay around exposed to the elements. I baby them, carefully rolling them up neatly and placed in their case. Bose seems to have increasingly moved up-market to reach a broader audience (NFL marketing for an audio company!?!?! - have you 'listened' to an NFL game?) and retracted the service they recently offered. I own several Bose products but am increasingly disappointed with their policies on replacing defective items.

I purchased SoundLink Mini(not the newest generation) for $139 from Bose Factory Store in Leesburg, VA Outlet Mall on 1/12/16. Before opening the box, I noticed FR on it, which stands for Factory Renewed. I was surprised I got such an item as I was under impression I was buying NEW item. I called customer service and they tried to convince me it was as good as new and told me they can not help and suggested I should return to the store. I drove 12 miles back to the store to hear again FR is AS GOOD AS NEW and that they often sell FR products in their store. They were also wondering if the FR label on the box was facing forward in the stand. They said I can pay the difference to $199 to get new generation, brand new product. I felt their response to my complaint was plain arrogance.

The BOSE stereo system Lifestyle 50 remote control is failing, "no response" and the touch screen does not consistently respond to commands and the screen light does not light up. I called BOSE customer service about replacing or repairing the control. The Bose technical specialist informed me that Bose does not have a remote replacement but will offered me a complete stereo system replacement instead. That is a terrible offer and an unfair burden for my situation. My stereo system is perfectly fine for my use. I am losing my hearing and I need amplification to improve listening. Instead BOSE is offering to replace it for $1700.00.

Did you know that you have to pay for returns even though the bose.com site doesn't say so, even for un-open items? This is a FYI. SO DON'T ORDER ANYTHING THROUGH BOSE.COM UNLESS YOU ARE SURE YOU WANT IT. I learn the hard way. They had 3 Black Friday deals where 2 of their item prices where beat by Amazon and Bestbuy. So much for Black Friday. I know a little about electronics so I'm a little familiar with Bose stuff. I grew up listening to their wave radio and currently have the latest one. The other day I went to the outlet and was window shopping and a pair of wireless speakers interested me. I ask the Bose rep the difference between the new one and the one on sale and he said "the battery life and the sound." I said "Ok, can you do a comparison?" He said he can only play the one that is on sale. Oh. After I did my own research in the store, I'd spent about $700.

First, let me say I have been a dedicated Bose customer for 20 some years. I have always been happy with their products; the Wave, headphones, mini, and several docks. I knew I needed a way to have music continuous from room to, room and discovered the Wi-Fi based sound link system. The first two I purchased set up and worked just great. I was waiting until I moved to add two more units and apparently they have different models now. These models not only refuse to "join" the group but there are so many incompatible bugs that I had to hire 2 different specialists to come out and assist. And by the way, that is for the actual crap and non-existent customer service! (You must not make enough money for that little service!) I finally had to buy a new router and after a factory reset by the Geek Squad was able to get them altogether, Joy! Unfortunately your stupid software update has put me right back where I was before.

The sound is OK and haven't had the problems that I've read other people have had that I've read about, BUT, I am very disappointed with a $700 table radio/disk player that is this poorly engineered. Like I said, the sound is okay, not spectacular for sure. There is no ability to adjust bass or treble, mmm? Why is that for such a highly touted sound system? Apparently the engineers think that they know best for millions of consumers. Allegedly designed to maximize symphony and orchestral pieces? OK, that's fine and I can appreciate that but, the problems that I've found? 1) I wanted to "shuffle" between four disks for a variety of music, not have the disk that is playing shuffle the order of the tracks! That is just STUPID. I'd like to mix up a little Salsa, Blues, C&W with my Mozart! So I read the promo material for several years before purchasing and thought that I understood that I would get to shuffle all disks loaded.

We have two Bose radios, not cheap. We just moved and now they don't receive AM stations! Hmmm, my $40 sony and every other radio we have those! Called Bose whom effectively said, "You can trade it in on a new one that has improved circuit and should receive AM", for the mere price of $250! As a consumer, I believe I have an expectation that radios in this price range should receive AM as well as any cheap radio. And in my opinion, trade me for one that works! Ya, these radios are not new. But how would I know they were junk? We have always listened to a specific radio station going to bed every night, but no more.

I purchased a pair of Bose MIE2i in-ear headphones with the phone mic (they're the ones that have the black and white strips down the wire) and within 1 year, they're fraying near the ear pieces, on BOTH sides. These are actually my second pair and the first pair did the same thing. I got the first ones in Hong Kong and when they fell apart I went to the store in Century City (Los Angeles) and, because they were purchased out of the country, was told they couldn't do anything. Fine.

Splurged as an anniversary present as I deployed to Korea. The remote has been a continuous disappointment. Have to get within 4 feet of the unit to make it work. I expect nothing from Bose CA, just needed to vent after 20 years of frustration.

I own a Bose Wave radio with one CD player in the radio. I purchased it in 2008. I ordered the five slot CD changer as an add-on to the radio. For the second time, I am having to replace the CD changer. It just stops working. I cannot even eject my CD's. I have to send the changer back to Bose so they can remove the CD's and return them to me.

I went to my local Bose (in Brea Mall, CA) to see about getting a replacement for my defective QC20. My headphones were a gift and are still under warranty. Right from the beginning I was assisted by a very unprofessional heavy set gal. She had a condescending manner and instead of making feel like she cared she just started accusing me of breaking my headphones. Her manager just stood there and let her employee be very unprofessional with me. I will not go there again. Very bad experience.

I spoke with Bose customer service agent this evening after a 20 minute wait which was no problem as the recording advised this would happen. I advised the agent that my Bose radio when turned on say "Please wait" which have been going on for over five days. However, this evening when it was turned on it came on immediately. I further advised him this was not the first time this has occurred but the longest time before it corrected itself. He suggested plugging it out then in to reset it, I advised him I already carried out that exercise without any success. He responded there was nothing more he could advise to resolve the issue. He offered nothing further which I found unusual and nudged him further for a better solution. He offered none, only to say, "Well it is working now, isn't it?"

I have purchased 2 items on same day from the flagship store of Bose in NY (the receipt is attached) and traveled overseas next day. Out of the box both items were not working properly. I have returned both items to official dealer and required them to be changed with new ones. The reply was they can only repair them. They have repaired the headset in 3 weeks. Speaker is not repaired since July. They are waiting for a spare part to repair it! I have tried to contact Bose directly but they just keep holding on the line. Yesterday I have waited 20 minutes on hold but still could not reach to a representative. The items that I have purchased were not that expensive so I consider myself lucky that it cost me a small amount of money to learn not to touch any new Bose product in future.

I received the Bose Soundlink Mini 2 about a week ago, and the sound is really nice for the small size. It fits nicely in my pocket and provides adequate bass and clarity. The only issue I've had so far is the difficulty of pairing a device. The first 4 days I connected immediately, now it takes around 30 seconds to connect my device, and every so often it disconnects (No matter how far away I am). For $200 I would've expected a device with decent Bluetooth connectivity. 3 stars for decent sound but lacking connectivity.

I have a pair of Bose QuietComfort 2 Headphones. I have had them since I bought them new, and they have performed well up until now. I have run into two problems. First, the swivel hinge on the left earpiece has broken and there are no replacement pieces offered by Bose for repair. Second, the ear pads themselves which are covered with some sort of leather like substance is breaking down and leaving black bits around my ears and in my ears. The hinge, which should be built fail-safe since the operation of the headphones depends on them, is, upon inspection, woefully under-engineered.

I recently purchased a Bose SoundTouch speaker system. The WIFI is very difficult to setup & it loses it setup frequently. It is a pain to use & a waste of my money. I have the noise cancelling wireless headset which worked well before. But based on my experience with the SoundTouch, I may not purchase another product from the Bose company again.

If you're a traveler and hate all the background noise that comes with it, these headphones are a must. After owning Bose's over the ear headphones (also great) I was happy to get these as they're smaller and easier to pack. Sound quality is great and it's amazing how much noise is canceled out considering they're so small. Definitely worth the price!

My wife and I purchased a pair of headphones last year. The combined costs were over $300.00 for the headphones. We have issues with the previous headphones as well, however when we returned them to Bose they replaced them. The previous headphones appeared to have a loose wire internally and then the results you could only hear from one earbud unless you jiggled the wires. This has happen to every pair we purchased. Bose always replaced them apologizing for issue.

A brand new CD got stuck in the CD player of Bose wave radio/cd (a one-CD player) and when we looked at the manual, it didn't give any information on how to release it, if indeed that was possible. So we went online and got the phone # for Bose. There were only 3 steps to get a real live person on the line. ** was EXTREMELY helpful and made sure that we were able to release the CD and start over and he waited while we tried the CD again. He couldn't have been more helpful and pleasant. We are so appreciative of his assistance.

We have experienced exceptional long hold for the technical support for the specialist more than 30 minutes. It waste us lot of time and it is not acceptable in the industry standard.

I am so disappointed to not find a local that could mend my CD on my Bose.

Big disappointment. Horrible customer support. I went to return a Bose Soundlink 3 speaker system ("factory renewed unit") and was appalled by an aggressive, inexperienced, completely assuming store manager. First of all - it seems like a ponzi scheme to me and I did not expect this from Bose. When I was shopping for a bluetooth speaker, I had not done any research and walked into the store just to check the products while at the mall. The salesmen did great job by misinforming by saying I have 90 days for full refund. I remember saying him few times and it gave me the comfort to buy the factory renewed unit.

I bought the music system some years ago, which cost over $2000. After a few years it just completely stopped working. First the CD player component then a few months later, the radio on the system would not work. I also purchased the Discman (paid $200+ for that and it started skipping and then quit all together). I now have the one-disc player combined with the radio. I'm hoping that this item holds up. I do know that I will not be purchasing any more of Bose products. I've lost my confidence in the company.

I purchased the 241M ear buds and they stopped working under light use (at my desk) with less than a year's use. (It is noteworthy to add that they have not even been subject to the rigors of "sport" use that they are intended to withstand.) I did not have proof of purchase and in retrospect I now see the errors of my ways. I contacted Bose explaining the situation and they refused to stand behind their product. They offered me the opportunity to purchase a new pair stating that they would cover shipping. I patiently explained to Bose that I would not be interested in paying a significant amount of money for replacement ear buds when the original set worked less than a year. Their response was that they were "sorry to hear that"...

No more Bose for the rest of my life. RIP after service. 1 year ago, I have bought Bose headphone with noise cancelling (QC2o) from USA. It works really well with a good quality until one day while I was taking a trip in China. While I was in the bus, as always I put on the headphone and listen to the music with noise canceling. I encounter a shock and abnormal functioning from the headphone. It seems like noise canceling mode has a problem when there is bus in moving. After I back to Thailand, I go to Bose Thailand asking for replace a new headphone for me. At that time I has only 1 month warranty remaining. I told the shop manager about the problem and he accept my claim and tell me that the replacement will take about 3 weeks time.

One of the most unhelpful customer service experiences - mailed set of Bose headphones back to customer service. They say they can't find them, & I can't find my mail receipt. "Like it never even happened" was what cust. service person said.

Purchased system (Bose Lifestyle 38) prior to long deployment. Came home less than six months ago and set up brand new system. Out of the clear blue, system started shutting itself down. I followed the troubleshooting guide to no avail. Finally called Bose tech support, after asking a million questions, knowing full well these systems have issues. Bottom line, pay a hefty price to send to them for repair or trade in for updated system for another $2000+. I have also sent this complaint to the military to let them know Bose is selling a crock of crap at a very high price and we don't have the time or money to chase down solutions or parts.

I was given the Bose multi-cd changer Slav for Christmas 2011. From the beginning D2, D3 and D4 did not play my CDs correctly. The cd's skipping, static and no sound. I used my old Sony and forgot about the Bose til 4/11/2013 when it was returned to Bose for repairs. I received another, same problem ever since. I will trash this product but wanted to share my story especially since a friend of mine has the same problem! Do not buy this product.

First of all, spent waaaay too much money on these headphones! Treated them like a newborn infant and yes the left side just stopped working. Very disappointed in Bose. Won't buy their product again.

In my opinion as a music professional, the CD changer is junk. Makes godawful noise and random play works on 1 CD at a time - not random at all. Product is obviously defective and noise worsens and then stops functioning all together. When I contacted customer service they said sound was normal. I've DJ'd for 20 years and owned a dozen changers and there is nothing normal about this grinding whirling sound. Do NOT purchase this substandard unit and expect quality that has been associated with other Bose products. I also own a Bose L1 that lives up to the Bose name - this product simply does not. People blogging all over about having problems with the unit - beware!

I have a Bose docking station 2 and the power supply that goes into the back, the pin has snapped off. Where and how can I please buy another one or get it fixed, as not cheap? Many thanks.

They say the shipping for repairs is covered under the warranty then when you try to send it back they make you pay for the return shipping. Purchased Bose Soundlink Mini 6 months ago and it is still under warranty. Bose doesn't stand behind their warranties and their products are terrible. I own 2 headsets and the Soundlink and will never buy another Bose product and I highly recommend no one else buy Bose either. Soundlink died within 3 months of purchase and the ear piece covers on one of the headsets disintegrated after less than a year.

I have given the Aviation Headset X for servicing since the sound was kind of intermittent and the cable seemed to need a change. I gave it to the Service centre in Andheri, Mumbai (on 13/11/14) where I was told that it would be sent to the main repair agency in Delhi. I was also told that they would give me a feedback and deliver it after repairs in 15 days. It is 22 days now and no news. When I called them the first time I was told that somebody would call me back. No one did. I called a second time and then after passing the line to various people the receptionist (I think) tells me the update is that my headset has been sent to Delhi for repairs and that they will get in touch with me. BRAVO - EUREKA!!!!!

First the remote quit working, so I go another one. Then the changer stopped working and would not release the CDs. Later it would go on or off but not play anything. Finally, I gave up and had to disassemble the changer to get my CDs out. I took the whole system and dumped it in the trash. This was a couple of years ago.

Bose A20 Aviation Headset - Had an issue with the microphone jack on my headset. Called the 800 service number and was immediately speaking to an actual person - how refreshing! Headset was still under warranty, and a new cable assembly is coming in only two days. Excellent customer service - very satisfied.

I have purchased Bose IE2 headphones from Bose store Westfield, Stratford, London. For 1 year I really enjoyed sound on this headphones, but suddenly I realized the headphone - one of the cords got tear off. I called Bose but they said this is not under warranty. I go on with the headphones - now my headphones looks something made up of rubbish quality and cheap quality material. Guys, Bose is just good in sound but they should know material science.

This product is overpriced and substandard. It did not perform from day one. The remote takes many clicks to engage. It is difficult to get a clear signal on the radio and the cd player skips. This item has had light to no use.

I bought a Bose lifestyle home theater from Dubai 6 months back. It shows wireless connectivity between the 2 speakers is not functioning and as a result whole system is not working. I took it to their Kenya Nairobi service center and reply was that "take it back to Dubai for replacement or repair as it was not purchased from us." Furthermore they said alternative is they will send a communication stating the issue to usa head office and to expect a reply within 2 months. Really laughable in this time and age of communication. Pretty much the last time I will ever buy a Bose product.

Most Bose products react to every non-BOSE remote that I have. TVs, Sat-view, Blu-Ray players, etc. In addition the multi-CD player reacts when only using the radio and single player remote buttons. In this modern age, this is ridiculous. The BOSE remote does not react with any other device I have.

System overpriced and overrated. Sound throughout day became unsynchronized with stern.

I purchased a 135 ii home theater system December 2012. The system is nice and clear but is the worse in response when using the remote. It very embarrassing when friends and family come over knowing the purchase price of the unit when changing from cable to Netflix or to the DVR. Even changing channels sometimes can be embarrassing. This remote is super slow.

The power supply for my iPod dock failed (not a good advert for the product to start with) and I tried to buy a new one but they refused to accept my credit card because it was registered to a foreign address. The customer service people were completely unhelpful and this policy of not taking overseas cards is stupid. I use the same cards for delivery to overseas addresses with many other merchants without a problem.

I was a big fan of Bose products until last week. On December 2nd, we stopped at Bose store in Tysons Corner mall in Virginia to inquire about surround system that I had done some research about worth of $2450.00. My friend and I were testing the system in the store using demonstration TV. One of employees who was giving consult to another customer, disconnected our TV without asking us while we were testing the system to show the system to the other customer. He did not apologize and even did not interrupt his presentation with the other customer! That was the worst experience in any retail store I have ever encountered! We both were offended and thought just because we are dark skin, we have been considered second handed! Even the manager of the store after we complained did not apologize!! I am sorry that I have Bose products in my house! I will make sure people will know about this experience and I will not be purchasing any Bose product for good!

Your products are overpriced and substandard. I will make sure my friends and family not purchase anything with your logo.

My parents bought this product and when it malfunctioned, they offered an upgrade for purchase! Another friend owns the same one and it only plays the CDs when it wants to. Just look on eBay and you will see that the majority of used sales are for parts only.

In August 2008, the week before I got married, I bought a Bose 321 home theater system for somewhere around $1,000. To me this is a lot of money but I felt I was buying a quality product for our family's enjoyment. An investment in sound if you will. Right away I was somewhat let down as it certainly did not sound as it did in the store. For the next few years, it was used seldom as we had a new baby to care for and sleep became more important than movies, though from time to time we would enjoy a movie with good sound on a 60-inch screen.

This complaint is with reference to my inquiry to customer care regarding my Bose multimedia companion, three which I bought. All the wires got spoiled because a rat in the house one night ate them all. My concern is to get all the cables for my system. Now I got an answer from service center that I have to buy new speakers to get cables and they don't have cable for the speakers. I am very upset since nowhere I got satisfactory answer to my question. It sounds like that if I feel like having a nice pasta in a five star hotel, I have to buy a five star hotel to have pasta in that. Doesn't it sound amazing? Please, I request you to help me to get a solution to this. Also, I request you to get in touch with me on my mobile since I do not have a right zip for my address.

This is a correction to my complaint on 5/5/2012. I had submitted a complaint regarding the Bose Acoustic Wave Music System on May 5, believing my CD player on the unit to be malfunctioning but have since discovered that the problem I was having resulted from "user error" (smudges on many of the CDs). Unfortunately, I did not discover this was the cause of the problem until I purchased a different stereo to replace the Bose and I had the same problem (causing me to suspect the CDs). I have since retested my Bose CD player and would like to report that it works. I now have moved my Bose unit to a smaller room in our home and the sound is also better in the smaller surroundings. The LDC display remains broken, which is a mild annoyance.

I bought this Bose Acoustic Wave Music System II in 2009 because I wanted something of higher quality and durability that would have good sound (I used to buy "boom boxes" from Target, and I would notice that the CD players always failed after just a few years). I paid over one thousand dollars spread out in monthly payments over a one year period, considering this an "investment" in something that I would be pleased with for years to come.

My Bose In-Dash 6-disc player in my 2004 Armada has stopped working. I understand the year of my vehicle is older but I had what was told to be a new unit installed in 2008 because of the same reason by my local Nissan dealership. After seeing so many complaints on the internet, I asked why wasn't a recall done by Nissan or Bose. No answer from Nissan, but now Bose is saying they don't supply the radio or CD player. Funny, but why are the dealership advertising that your vehicle comes complete with a Bose system which I still have the window sticker saying so? There should have been a recall or something. Now, I'm going to have to spend anywhere from $300 to $1,800 to fix a problem that so many are complaining about. You would think a company like Bose would have products that would not go bad that quick and Nissan would want to get this problem corrected!

Bose acoustic wave music system does not read the disc for music anymore. It may read some, but getting more and more independent at what it will play and when it will play. It is about 5 years old. I ordered it online directly from you.

I bought a Bose speaker sound dock from the Sydney Apple Store around 2 years ago. I did register the product and I still have the box. I bought this quality product because I wanted great sound and I wanted it to last.

I have owned a pair of Bose QC2 headphones for several years. I treat them very, very gently. I don't travel with them; I just keep them next to my computer. The left side plastic part cracked, and I tried to see how to fix it. But what I need is a new part. Customer support of Bose said: "The QC2 headphones are not repairable, but they can be exchanged for a brand-new set of QuietComfort 15 headphones for $129 or a brand-new set of QuietComfort 3 headphones for $179.00; state and local taxes may apply." "Exchanged?" $130 to $180 instead of selling me a part that would cost $2.00? This seems such a bad way to create lifetime customers.

I use these only for air travel. I have used them more than 10 times, over 1 1/2 years. The wire that attaches to the battery opening device came off. Now, I have to pay $90 for a replacement pair! I think it is outrageous. Nothing should break after 10 times, and cost $90 to replace. I will never buy any Bose product again.

Bose QC2 has cheap plastic both sides of headset, which is now broke. Seems to be a common problem from various blogs. So much for brand synonymous with excellence. They told me I could upgrade for $90. Sounds like extortion. Guess they'll just have to look ** with electrical tape. Should do a lot for PR.

I have Bose Triport TP-1A headphones. The left-hand earphone swivel bracket snapped at the earphone leaving me unable to wear headphones.

Bose Quiet Comfort 2 headset right hinge broke. The set is a few years old but has seen less than normal use and was always kept in its protective case when not in use. For the amount of money they ask for this product, it should be much better made.

BOSE contacted Amazon and accused me of selling counterfeit goods (BOSE headphones). As a result, Amazon removed my listing and suspended my account. However, the items sold were purchased solely from Amazon and BOSE.

The CD player stopped playing after minimum use in a 5-year period. Bose wants $199 to fix it and I pay shipping.

We have two Bose radios and CD, as well as a sound system. Yesterday while loading six CDs, one has gotten stuck and can't change or eject it. It is making a noise, so we have turned off the power. I called Bose and they have no one in the area to repair it. I will have to send it to SC for repair at no charge. But they will get the CDs out and can no longer repair the CD changer. I am very disappointed. The system will only have the radio. There is nowhere around near us to take it. It has to be mailed. I have always loved our Bose and will no longer plan to upgrade to a newer one.

I purchased a Bose SoundDock II at a major retailer. It was used infrequently, stored in a warm, dry location (living room) and again, saw minimal use. Immediately after the warranty ran out, the device quit working and Bose refused to work with me. They offered to repair it for $250, when I paid $299 for it. A search on the Internet shows a long list of individuals with the same problem on this device. Needless to say, I will not consider Bose again and I will encourage all others to avoid Bose as well. Thank you.

I have tried calling Bose Australia (where we live), but can't get through. I guess I'd be happy to be offered a replacement for under $100 as I know they won't repair them.

My husband had purchased a Bose Wave System for me several years ago. Immediately, I was not impressed with the sound quality. Sure, it was loud but that's about it. I rarely used the CD player because we had another stereo system that sounded better than mine. When we got divorced, I got the Bose. When I went to play a CD, it slowly just stopped/quit. I called Bose. They said that it was not under warranty any longer and they no longer made the parts for it. However, they'd take it for a trade-in on a new system. Forget it. It had only been used maybe 20 times and we paid almost $1100.

My experience is the same as everyone else's. I paid $300 for Bose QC2 Headphones and the cheap plastic bracket holding the ear cup broke right at the hinge. I own several other Bose products but I can assure you that I will never buy another Bose product again. The materials used in manufacturing their products are cheap and their customer service sucks.

I bought a Bose 321 system in US. After using it for 2 years, I was to transfer to Singapore. I called Bose and they asked me to send the system to their center in North Carolina, which i did, and they promised to convert the system for me so that I can use it in Singapore. I have all the bills to prove that. My goods landed in Singapore, I switched on, and lo and behold, it doesn't work. I called local service provider from Bose based at Singapore (Atlas) and they informed me that they have several instance of such issues in the past and the conversion from US never works in Singapore. This was wrong information provided to me from Bose and will never buy anything from them again.

I bought the QuietComfort 2 headphones and used them with good service for several years. Suddenly the cheap plastic hinge assemblies on the headphones fell apart. I called Bose to see if I could get them repaired or get parts for me to use. They laughed and said send $99 dollars to us and we will replace them. With the many claims of such superior made products they certainly treat customers in an inferior way. I will not buy anything related to BOSE and I will tell anyone who asked how badly they treat customers. The $300 dollar headphones are useless and will be thrown away.

I had purchased a used Bose QC2 3 months ago in eBay. Today, the right plastic swivel broke and I felt very bad. I called the customer care and as said previously by others, they offered an upgrade as the warranty expired 4 yrs ago. After a lot of discussion with the supervisor, I got an upgrade to QC3 for $99 with free shipping. I felt it was a good deal and I am happy for it.

I bought a Bose Quiet Comfort 3 Headphone on September 2008. I barely used the headphone but the plastic on the left side disintegrated on March 2010. In November 2010, the right side also broke and no sound is coming out of the left side. These headphones have been used normally and this is clearly not a well-made product. I called customer service for a repair and the representative said it could be replaced for a new headset for $99. The Bose is charging the customer over $300 for a poorly made headphone with only one-year warranty and charging again for the replacement. The company should not advertise their product on TV as a good product deceiving consumers to purchase them. I greatly regret that I did not read the complaints listed on the consumer affairs site before purchasing Bose Headphone for $350.

I have had to fix my QC2 headphones 3 times with the utmost care and gentleness and the plastic parts keep falling apart. I have read numerous complaints about the same thing happening to others and it seems to be a common problem. You would think for the price of these headphones they would last a long time. My son wants a pair for Christmas, it’s not going to happen! I’m out $400. I feel ripped off.

Bose $299.00 noise reducing headphones fell apart/cracked and broke right where they connect to ear piece even when extreme care was taken.Bose $99.00 Ear buds wires cracked and deteriorated less than 6 mos after purchase.Bose $299.00 iPod sound dock, no longer charges the iPod-- Learned my lesson will never buy Bose again. Great sound technology, poor workmanship and materials used in manufacturing. $700.00 wasted on poor workmanship.

I purchased a Bose Q-2 Headphones 2 and 1/2 years ago thinking I would get a quality product that would last me 5-10 years. The sound was great but 6 months ago the black filler piece began to fall apart covering my ear with black fuzzy pieces every time I used them. Then 3 months ago, the left side ear piece broke off. The ear pieces are only held together with small plastic parts, not metal. For the price, I expected higher quality. I should have known when Bose started to "mass market" their products. Bose was only interested in quantity, not quality. I am now shopping for a replacement set. Guess who's not on my list of manufacturers? I hope others will think twice about Bose products.

I bought the Acoustic Wave II system and CD changer. Didn't like the sound. Sounded tinny and cheap. It was clear but it had no bottom or warmth. Sounded cheap. Not worth 1,200. Sent unit back. Very disappointed. Expected better sound from Bose.

The CD player has worked occasionally at best, but now I can't even hold my tongue just right to get it to work!

I've been reading about all the issues with the Bose headsets and I'm amazed. Okay, I have two, probably QE2 headsets that I bought from eBay, used, and one of them has a problem with electrical noise from a bad on/off switch. I do not take care of my headsets. I throw them in the backpack and pile books and stuff on top of them. I drop them. I've yanked the cord out of the headset so many times (accidentally). I wonder that the cord hasn't broken. And these are both used headsets.I don't see any cracks in mine and, outside of the problem I have with the switch on one of them, I love them. The only thing I don't like about them is the "made in China" stamp.

The removable headphone wire used in QC2 headphones are very weak and break easily right at the headphone jack. I have replaced the wire three times now at $15 a pop. The old design that originally came with the headphones lasted a very long time, but the newer design is cheap and garbage.

This is very simple. The first Bose iPod station I bought worked great but the plug was bad and the replacement was not given to me, which I still have with no working plug. But I bought a new Bose iPod station, one that you do not need to have plugged all the time with what I thought was a better plug for power than the first design. But just a little over a year, the plug for the power has failed again. So here I am with 2 iPod Bose stations with nonworking power plugs. Now, I am a Bose lover, I have the small speaker set, the headphones and the CD radio but I have had no success with the iPod station. So I must say that as much as I love the sound, I really wish I could get new power cords/plugs for the stupid things without paying again a high price for what is supposed to be a quality product.

Same as several other complainers. The plastic arm on my noise cancelling headset broke and could not even be glued back. Headset is unusable.

I bought Bose Quiet Comfort 2 headphones and had exactly the same experience as many others have reported. The plastic on the right side disintegrated, could not be glued and left side also showing cracks. These headphones have been used normally and this is clearly a defective design. I'm unable to use this $300 product.

I purchased a Bose Wave System and a 5 CD changer. I rarely used the CD changer. it quit working and will not eject the CD's. The system is very expensive and a person would expect quality and for it to last. I was very unhappy with this product.

I purchased three very expensive Bose Sounddock Digital Music Systems which are used for iPods and iPhones. Previous iPhone charged when it was in the unit. These Bose Sounddocks are no longer compatible with the 3G iPhone so the device does not charge when it is being used in the sounddock. When I called Bose, they response was, well, we just can't keep up with the Apple, which makes sense to a degree but their solution is a $99.00 charge per unit to insert an ad-on that will re-instate the charging compatibility between the devices. I have three of these units and spent upwards of several hundred dollars each and think that a $99.00 charge per unit is absurd and insulting.

I purchased a pair of QC3 on ear headphones from duty-free at Kennedy airport. Although, the sound quality from this product is excellent when they work, the left speaker has now failed 3 times. We have returned them to Bose twice now for repair and yet again they have failed, this is not a broken wire in one of the cables but the coil in the speaker that's failing.

I purchased 2 pairs of Bose quiet comfort headphones 5 and 6 years ago. These headphones were only used for travel on an aircraft. They were otherwise stored in their case. They thus received light use. After about 2 years I noticed the headband plastic was cracking. I placed electrical tape over the plastic pieces to hold the headbands together. The headbands are now totally encased in electrical tape. Unfortunately, last year the swivel joint on one set of the headphones disintegrated rendering it useless. I contacted BOSE customer service and was told there are no replaceable parts available. They offered to sell me QC2 headphones for $150 dollars. When I am buying a $300.00 pair of headphones. I expect them to last when my total use over 6 years amounts to 1 month of actual use.

Please, what is Bose doing about their product in Nigeria? I started working with the company as installer before the franchise came and now, almost all the workers are laid off due to mismanagement. As I write to you now, I am jobless because I have no other job experience. Another issue is how people bring in Bose through back doors to sell in Nigeria because of lapses caused by the franchise holder. Please help reorganize Bose in Nigeria. But strongly speaking, I don't think the present handler can do better. Thanks.

Bose Comfort 2 headphones pivot cracked. They would not sell me a 5 cent part and only will trade them in for $89.00. Terrible support of a product as I always had them in their case and only uses them for flying. $93.00 in costs for replacement as the part that is broken would be impossible fix as it broke into tiny little pieces.

The Bose in-ear headphones are a great set of headphone technology with great, clear, well-balanced sound; however, the soft silicone tips and fit to the earpiece is the worst design flaw of any earpiece. They fall off the piece all the time, and one has to buy extra pairs just to keep up. There should be a better fitting form for this problem. For the quality and cost of these set, I think Bose can do a better job for their customers.

While adjusting my Bose Quiet Comfort II headset, the right ear cup snapped at the swivel joint. After some research, I have learned that this is not all that uncommon. This is frustrating, considering how much the headset cost. Bose offered me a replacement option for $99 for the QC 15. I negotiated and cited several references on the internet for a lower price. They came down to $65.

The plastic swivel earpiece on my pair of Bose TriPort Headphones broke apart during normal use. The item was just out of warranty and I feel these headphones are poor quality construction and effectively a defective product. Bose would not repair the headphones, or sell a replacement part. The only offered to replace the headphones for $60 plus $5 for shipping.

Like many others on this site, I purchased Bose Quiet Comfort 2 headphones that cracked and then crumbled on the plastic just above the left swivel, leaving the ear cup hanging and useless. The right is showing strain as well. After looking for a replacement part, I found this website. Like others here, I used these headphones primarily for travel, was gentle with them, and kept them in the case when not in use. I am just out of the one-year warranty (a remarkably short warranty for such an expensive product, and one I am kicking myself for not investigating).

Quiet comfort headphones. They were $300 and broke after very little usage. Cheap plastic parts on sides and poor design of these cheap parts. Only thing they can do is upgrade you for $150 more!? Never. After reading on the internet, I've found this to be entirely too common and they should make the parts available. It would be a very cheap easy fix for such an expensive piece of equipment.

I ran across these comments when looking for repair parts for my Bose QC2 headset that recently broke. I've had the identical failure as the others posted here. The swivel on the right broke and when I took it apart to try and super glue it together, it crumbled. After reading these comments I inspected the left side and saw it was also breaking. I'll contact Bose, but the comments posted here don't leave me much hope. If I get the same lack of support from Bose I'll repair them the best I can and then never buy another Bose headset again. I paid over $300 for this headset. If Bose won't help to get them repaired, then I'm out $300.

Well, I'll be. It seems the world agrees that Bose noise cancelling earphones have a poorly engineered part that fails consistently. Yes I have a broken plastic piece that holds the earphone together while trying to adjust to the correct depth. Yes, Bose says that this is something that only happens rarely. I don't think so. They have manufactured a faulty piece on an otherwise wonderful item and they should make the replacement part available at little or no cost if we want to install it.

Quiet Comfort 2 (QC2) headset plastic swiveling earcup forks broken on both sides. The right side broke first, followed a few months later by the left. I always use the case, but the act of unswiveling was enough to break them at the swivel point. What a junk. I paid about $400 for these things and they are broken already (just out of warranty, of course). Bose won't fix them or provide replacement parts. They offered to upgrade them to QC3s for a mere $180 though. Bose is the most overpriced, under-performing consumer grade products going. Fool me once...

I am on my second pair of Bose headphones - this time Quiet Comfort 2. Both sides of the plastic earpiece holders have broken off. These cheap bits of plastic are too weak for using these headphones even more than once. That part might cost $1 to replace but parts aren't available. If you travel more than once a year and use the headphones, they will break - that is a fact. I had a similar problem with my last pair as well but I thought it was because I used them too often, but I know now it is because they are poorly manufactured and it wasn't me; it was the headphones.

The Bose radio is the biggest rip off. Quality is marginal at best. Sound is mediocre at the very best. The CD player only plays certain CDs. I have sent it back for repair and they sent it back telling me it was fixed. I contacted them again about the same problem and they want me to pay for shipping. That's out of the question. I will never buy another product from this company again! And I will tell everyone I know not to purchase anything from them. It is a rip off!

I've owned my Bose Quiet Comfort for 4 years. I only use it for air travel about 4 times a year. I had to replace the ear cushions 2 times and stereo plug once. Now, the plastic above the left hand earpiece just crumbled and on both, the ratchet adjustment cracked. I called Bose to buy these parts. I was actually told the following: "Don't you think it is time to upgrade? They are kind of old." I did not know what to say. I just hung up. The quality of the product is just so bad and I need to be told by Support to upgrade. This means Bose makes them to break within 2 years so customers upgrade. I will upgrade with Sony not Bose.

I found this site while looking for a replacement part for my Bose QC II Headphones. I was traveling by air to San Diego this week, removed my Bose headphones from my protective case, put them on and adjusted the left ear piece when the plastic connection to the earphone snapped. It looked like the plastic had rotted, it was so fragile. The plastic literally crumbled in my hand. The only thing holding the earphone in place were two wires. It's unbelievable for such an expensive piece of equipment. I just e-mailed to Bose today. I hope they respond better than some of the others I see have experienced. I purchased the headset on eBay, and the related warranty from SquareTrade, but Square Trade only covers electrical malfunction, not physical damage.

I own 4 nos. QC2 headphones (1 for each member of my family) and I love them. Last year one of the headsets broke (plastic swivel piece on one of the earcups) and after sending the set to Bose service centre in India (Mumbai), I waited for one month when I was told that they cannot be repaired or replaced. Last week, another headset broke at the same place. Now I have two broken Bose headsets, but they are broken at different earcups. Since Bose is not helping, can anyone suggest if I can fix it myself or at least swap a good earcup for the broken one (that way I can retrieve a fully functional set)? This experience has put me off Bose for good and I have moved on to Shure SE series earphones which produce good quality sound and is portable/compact (allows one to sleep sideways in flight wearing them) and do not require batteries.

I use the Bose Quiet Comfort 2 headphones lightly and keep them in the case when not in use. I'm glad to see that I'm not crazy and that many others have had the same problem as I have with the cheap plastic breaking up on the sides. Bose also told me that this was an unusual occurrence and that I could replace them for $100 and that there are no replacement parts. The plastic is screwed on and I could fix it myself if I had the parts. The left side broke when they were about 1-1/2 to 2 years old. I wrapped it tightly with electrical tape and became extremely careful when using them and used them only on airplanes, switching to my Sonys when I didn't need the noise cancellation. Now a year later, the right side has broken close to its now dangling earpiece and the tape will not hold it - they are now unusable.

After reading many similar complaints online, I clicked this link. The plastic parts on the sides of my $300 headphones have broken. When you twist the earphones, the plastic inside breaks and they are no longer usable.

I found this site while looking for replacement parts for my Bose QC2 headphones. Like many others, it appears that my QC2s failed when a plastic part on the left of the headband snapped. On calling Bose to purchase a replacement part, I was told that the headphones were irreparable because it would cost Bose more to repair than to replace. That's just got to be wrong, even taking into account the $100 or so they expect me to pay for the replacement QC2s. A cheap piece of plastic in the post would sort this out for me and anyone else with the same problem and a small screwdriver.

Please remove my complaint from your database. Bose has now agreed to replace the headphones which now makes my complaint factually wrong.

Quiet Comfort 2 headphones, 3 years old had the same problem as many others report. The plastic side pieces snapped. The first occurred after about 2 years. The other side has now snapped in the same place. Obviously, this is a design defect and not fit for purpose (at that price). I have repaired with tape and epoxy and I've made no effort to hide the repair, which is very obvious to other airline passengers. When people ask, I explain the attitude of Bose to repair or replacement, and strongly recommend they do not purchase Bose equipment.

Bose QC 2 headphones clips broke off where they extend to fit the head - both sides are broken. Also, there are other stress fractures throughout the arm of the headset. Bose acknowledged the problem and redesigned the headset last year. Bose even replaced the headset for free in the past but now, they want $100 to replace any broken headsets.

QuietComfort headphones: Same problem, the plastic channels on the size adjusters have broken and the customer service (sic) person at Bose said, unequivocally, that the part was not repairable or replaceable. An obvious design defect. With all of the problems with this part, Bose should come up with a remedy.

What can be done about this? Thank you.

I own a Bose QuietComfort 2 headphones. The plastic on both sides above the ear piece cracks and breaks even with light use. When I searched the Internet, a lot of people have had this very problem, which is a product defect, in my opinion. Complaint to BBB also didn't help. Bose offered me to "upgrade" for another $50, but they would not entertain fixing the $300 QC2 headphones. I highly recommend that everyone not buy anything from Bose. They do not stand behind their so-called "quality" products. Paying more for a Bose product because you think you're getting a superior product is stupid!

My experience is identical to the other three folks regarding the failure of the Bose Wave multi-CD changer failing within a couple of years of very minimal use. In the context of the original price for the unit, $75 plus the $15 UPS shipping fee seemed okay. But in the context of reality, it is fairly absurd to think the unit is apparently prone to this obviously design-related failure. There are other sites with similar stories, all regarding this unit and the identical problem. Hello Bose, wake up and take note. The fact that there are so many identical reports regarding this very same piece of equipment is a little curious.

The plastic that encases the wires and metal extension is broken and cracked in many areas. Obviously a design defect. It cannot support the stress of normal use. My headset is 4 years old and hardly used over the last 2+ years. My only recourse is to wrap and epoxy it to hopefully prevent total failure. When I'm on a plane and someone inquires about my broken Bose headset, I'll make sure that's the last time Bose is thought of in a good light!

In 2008, I elected to purchase Bose radio and CD changer. I was required to pay $123.15 and $38.24 a month for 12 months. During the process, I lost my Debit Card. After reporting it lost and receiving a new one, I called Bose immediately and made the scheduled payment which put my account back on time. Several months passed and I contacted Bose in November of 2008 because I wanted to purchase their Surround Sound System so I asked when my payments would end. The representative stated my last payment would be in December of 2008. By the end of that year, I closed out the Bose account.

I have purchased one SoundDock Portable Digital Music System on 27.12.08. On 7th Jan. 2009, I contacted Ms. Monalisa and expressed my dissatisfaction on the selection of the system. I requested her to arrange the Bose Wave Music System by changing the purchased one. After getting approval from her manager (Ms.Trina **), she called me and asked me to make ready of all the papers and the packing box. She confirmed to me that my request will be fulfilled provided the set and all the papers, accessories and packing box are okay. She also informed me that her Manager would join her duty on 16th Jan. 09, so I have been advised to come after 16th of Jan. 09.

I have a set of Bose Quiet Comfort 2 QC2 headphones that I have owned for approximately 3 years. The plastic pieces above the ear cups are all cracked. Four pieces in all are cracked. The headphones are still usable but the cracked plastic pieces often snag my hair which is painful and irritating. I use these headphones regularly, on long flights and around the house; however, they are never abused in any way. They are stored when not in use in the the original protective case. I contacted Bose for repair or replacement costs for the broken plastic pieces. I was told these are not repairable or replaceable items and my only option was to spend $100 for a replacement pair of QC2s or $150 for a pair of QC3s. This is an absurd policy when the replacement parts that I need can't be very expensive. Very poor customer service in my opinion. I own several pieces of Bose equipment, but I will most likely NOT purchase from them again.

Bose complete high end surround sound system was acquired in downtown Portland, OR store and professionally installed in our home by Bose agents in July. Our digital flat screen TV seems unable to shake hands for more than 2-7 days, even after 3 service calls. Bose thinks the Dell TV unit, which works fine as a TV absent Bose, is at fault. No one asked what TV unit we would run when it bought the $6,000+ Bose system. Sound is amazing, even with TV. However, the impossible visual flashing on the TV completely ruins use for DVDs or TV use. Bose has at least a dozen reasons why they share no blame...but did admit from the Boston tech center that others had the same complaint. Upshot: BE PREPARED TO TAKE IT BACK RIGHT AWAY IF IT DOESN'T FUNCTION AS PROMISED WITH TV/DVD/CDs. We're still under warranty but can get no reasonable fix but replace TV, it appears.

BOSE WAVE MUSIC SYSTEM. I ordered the Bose Wave Music System with multicharger CE by telephone and it is cheap and doesn't live up the advertising. The CD changer doesn't look like it would last a month and the sound is really poor. I called Bose to explain the type of room I had and the type of music I listen to I was assured it would sound perfect. When I called Bose to send it back because it didn't live up to the advertising, they told me I had to pay for the shipping. This is a rather large sum. So anyone who wants to buy from Bose direct BEWARE!!! The sales people are not genuine and the return shipping is very expensive. I won't be buying any more Bose products.

I contacted Bose about my Quiet Comfort 2 headphones because they suddenly broke at the joint above the left earpiece. I purchased these in June of 07 so they are over a year old and not under warranty. The customer rep told me my options were to replace the headphones for a discount purchase of $100 for the QC2 set or to spend $150 for the QC3 set. I really just wanted to get the headphones repaired and was willing to pay for it, though I would think they would hold up better for $350.00 purchase price. I don't know if I will send them back only to get another pair that will only last about 2 years. I do use them daily, however, I keep them in the case Bose provided when not in use and carry them to work in my brief case. It seems like a defective design. I'm offended that the rep lied to me when I asked if this is a typical problem. In fact, it appears to be the case when I look at other people's experiences on the blogs - same defective part and same level of care. It seems like a good class action case to me.

My bose home stero cost $1100. I lost the remote for the system. I called, after I prepared myself for the advent of not being able to purchase a new one or it cost me $50. Turns out that even though this item was no longer under warranty, they promised to send me a new remote control within a 10 day period. Three days later I had that item in my hot little hands. I'd buy another Bose and have.

My dream of comfort was to have my CD's lull me to sleep each nite. In Jan of 2005, I spent nearly $1,500 to purchase a Bose 4-CD changer which failed before the warranty was up. The replacement changer was worse. When it failed, 4 of my CD's were locked in the machine. In desperation, I switched to music on the FM radio which also failed.

for christmas i got the $140.00 bose headphones boy was i happy there were great i couldnt hear a nosie and i loved them but there was one thing that i didnt like the wire was so long really and i hated that one time i almost tripped becaus eit was so long.and i alwasy new something might happen to them because there so long. something did happen the wrie came put of my right and left speaker and now i cant hear

My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of $99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay $99 to replace the fuse or upgrade to a different model for from anywhere from $250 to $499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.

Headphone came out of the package with the wire severed. Bose at this time refuses to replace the set.

I am really upset as I was ripped off.

I have a Bose Quiet Comfort 2 Headset, one month out of warranty. A small plastic ring that holds the ear pad on, broke and no longer holds the thing together. I called and was told my only option was to exchange the entire headset for a new one for $100. They said replacement parts are not available. This little plastic piece cannot be worth 25 cents. So they want $100 for a 25-cent part. This was a rather expensive headset. Boy did I get ripped off.

I decided to take the plunge in December 2003 to purchase a $499 premium gift (with an unexpected bonus check I received) for my husband as a Christmas present - a Bose Wave Radio/CD. Our 15-yr old clock radio we had gotten for FREE from our bank had just died. We enjoyed the Bose Wave product for 25 months until ... this past Tuesday it just quit. I contacted Bose and was reminded that the product had a 1 year warranty and that on occasion electrical products can fail. My options were to: 1) spend $316 purchasing a different product 2)have an authorized service center repair it (the closest is a 3-hr. drive) or 3)pay to ship it to them PLUS pay $150 for the repair. I e-mailed them back to describe my frustration in purchasing an expensive product that I expected to have a MUCH longer life time and was lectured that as a consumer I should inform myself about product warranties when I make purchases, understand that electrical products include many different components that can fail, and consider the future use of a surge protector (although that wouldn't guarantee failure of their products and they can't endorse any particular brand of surge protector.

my checking account depleted and prior business transaction failed.an nsf status that should not have occurred.

On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday. 1) As of Friday morning, Bose confirmed that they hadn't even shipped the item. 2) I requested and they confirmed the order would be cancelled. 3) They assured me that a credit would be applied to my AmEx account the following Monday.

I bought an system knowing that I could get the wave radio and they will not allow me.