Bose Reviews

I've been reading about all the issues with the Bose headsets and I'm amazed. Okay, I have two, probably QE2 headsets that I bought from eBay, used, and one of them has a problem with electrical noise from a bad on/off switch. I do not take care of my headsets. I throw them in the backpack and pile books and stuff on top of them. I drop them. I've yanked the cord out of the headset so many times (accidentally). I wonder that the cord hasn't broken. And these are both used headsets.I don't see any cracks in mine and, outside of the problem I have with the switch on one of them, I love them. The only thing I don't like about them is the "made in China" stamp.

The removable headphone wire used in QC2 headphones are very weak and break easily right at the headphone jack. I have replaced the wire three times now at $15 a pop. The old design that originally came with the headphones lasted a very long time, but the newer design is cheap and garbage.

This is very simple. The first Bose iPod station I bought worked great but the plug was bad and the replacement was not given to me, which I still have with no working plug. But I bought a new Bose iPod station, one that you do not need to have plugged all the time with what I thought was a better plug for power than the first design. But just a little over a year, the plug for the power has failed again. So here I am with 2 iPod Bose stations with nonworking power plugs. Now, I am a Bose lover, I have the small speaker set, the headphones and the CD radio but I have had no success with the iPod station. So I must say that as much as I love the sound, I really wish I could get new power cords/plugs for the stupid things without paying again a high price for what is supposed to be a quality product.

Same as several other complainers. The plastic arm on my noise cancelling headset broke and could not even be glued back. Headset is unusable.

I bought Bose Quiet Comfort 2 headphones and had exactly the same experience as many others have reported. The plastic on the right side disintegrated, could not be glued and left side also showing cracks. These headphones have been used normally and this is clearly a defective design. I'm unable to use this $300 product.

I purchased a Bose Wave System and a 5 CD changer. I rarely used the CD changer. it quit working and will not eject the CD's. The system is very expensive and a person would expect quality and for it to last. I was very unhappy with this product.

I purchased three very expensive Bose Sounddock Digital Music Systems which are used for iPods and iPhones. Previous iPhone charged when it was in the unit. These Bose Sounddocks are no longer compatible with the 3G iPhone so the device does not charge when it is being used in the sounddock. When I called Bose, they response was, well, we just can't keep up with the Apple, which makes sense to a degree but their solution is a $99.00 charge per unit to insert an ad-on that will re-instate the charging compatibility between the devices. I have three of these units and spent upwards of several hundred dollars each and think that a $99.00 charge per unit is absurd and insulting.

I purchased a pair of QC3 on ear headphones from duty-free at Kennedy airport. Although, the sound quality from this product is excellent when they work, the left speaker has now failed 3 times. We have returned them to Bose twice now for repair and yet again they have failed, this is not a broken wire in one of the cables but the coil in the speaker that's failing.

I purchased 2 pairs of Bose quiet comfort headphones 5 and 6 years ago. These headphones were only used for travel on an aircraft. They were otherwise stored in their case. They thus received light use. After about 2 years I noticed the headband plastic was cracking. I placed electrical tape over the plastic pieces to hold the headbands together. The headbands are now totally encased in electrical tape. Unfortunately, last year the swivel joint on one set of the headphones disintegrated rendering it useless. I contacted BOSE customer service and was told there are no replaceable parts available. They offered to sell me QC2 headphones for $150 dollars. When I am buying a $300.00 pair of headphones. I expect them to last when my total use over 6 years amounts to 1 month of actual use.

Please, what is Bose doing about their product in Nigeria? I started working with the company as installer before the franchise came and now, almost all the workers are laid off due to mismanagement. As I write to you now, I am jobless because I have no other job experience. Another issue is how people bring in Bose through back doors to sell in Nigeria because of lapses caused by the franchise holder. Please help reorganize Bose in Nigeria. But strongly speaking, I don't think the present handler can do better. Thanks.

Bose Comfort 2 headphones pivot cracked. They would not sell me a 5 cent part and only will trade them in for $89.00. Terrible support of a product as I always had them in their case and only uses them for flying. $93.00 in costs for replacement as the part that is broken would be impossible fix as it broke into tiny little pieces.

The Bose in-ear headphones are a great set of headphone technology with great, clear, well-balanced sound; however, the soft silicone tips and fit to the earpiece is the worst design flaw of any earpiece. They fall off the piece all the time, and one has to buy extra pairs just to keep up. There should be a better fitting form for this problem. For the quality and cost of these set, I think Bose can do a better job for their customers.

While adjusting my Bose Quiet Comfort II headset, the right ear cup snapped at the swivel joint. After some research, I have learned that this is not all that uncommon. This is frustrating, considering how much the headset cost. Bose offered me a replacement option for $99 for the QC 15. I negotiated and cited several references on the internet for a lower price. They came down to $65.

The plastic swivel earpiece on my pair of Bose TriPort Headphones broke apart during normal use. The item was just out of warranty and I feel these headphones are poor quality construction and effectively a defective product. Bose would not repair the headphones, or sell a replacement part. The only offered to replace the headphones for $60 plus $5 for shipping.

Like many others on this site, I purchased Bose Quiet Comfort 2 headphones that cracked and then crumbled on the plastic just above the left swivel, leaving the ear cup hanging and useless. The right is showing strain as well. After looking for a replacement part, I found this website. Like others here, I used these headphones primarily for travel, was gentle with them, and kept them in the case when not in use. I am just out of the one-year warranty (a remarkably short warranty for such an expensive product, and one I am kicking myself for not investigating).

Quiet comfort headphones. They were $300 and broke after very little usage. Cheap plastic parts on sides and poor design of these cheap parts. Only thing they can do is upgrade you for $150 more!? Never. After reading on the internet, I've found this to be entirely too common and they should make the parts available. It would be a very cheap easy fix for such an expensive piece of equipment.

I ran across these comments when looking for repair parts for my Bose QC2 headset that recently broke. I've had the identical failure as the others posted here. The swivel on the right broke and when I took it apart to try and super glue it together, it crumbled. After reading these comments I inspected the left side and saw it was also breaking. I'll contact Bose, but the comments posted here don't leave me much hope. If I get the same lack of support from Bose I'll repair them the best I can and then never buy another Bose headset again. I paid over $300 for this headset. If Bose won't help to get them repaired, then I'm out $300.

Well, I'll be. It seems the world agrees that Bose noise cancelling earphones have a poorly engineered part that fails consistently. Yes I have a broken plastic piece that holds the earphone together while trying to adjust to the correct depth. Yes, Bose says that this is something that only happens rarely. I don't think so. They have manufactured a faulty piece on an otherwise wonderful item and they should make the replacement part available at little or no cost if we want to install it.

Quiet Comfort 2 (QC2) headset plastic swiveling earcup forks broken on both sides. The right side broke first, followed a few months later by the left. I always use the case, but the act of unswiveling was enough to break them at the swivel point. What a junk. I paid about $400 for these things and they are broken already (just out of warranty, of course). Bose won't fix them or provide replacement parts. They offered to upgrade them to QC3s for a mere $180 though. Bose is the most overpriced, under-performing consumer grade products going. Fool me once...

I am on my second pair of Bose headphones - this time Quiet Comfort 2. Both sides of the plastic earpiece holders have broken off. These cheap bits of plastic are too weak for using these headphones even more than once. That part might cost $1 to replace but parts aren't available. If you travel more than once a year and use the headphones, they will break - that is a fact. I had a similar problem with my last pair as well but I thought it was because I used them too often, but I know now it is because they are poorly manufactured and it wasn't me; it was the headphones.

The Bose radio is the biggest rip off. Quality is marginal at best. Sound is mediocre at the very best. The CD player only plays certain CDs. I have sent it back for repair and they sent it back telling me it was fixed. I contacted them again about the same problem and they want me to pay for shipping. That's out of the question. I will never buy another product from this company again! And I will tell everyone I know not to purchase anything from them. It is a rip off!

I've owned my Bose Quiet Comfort for 4 years. I only use it for air travel about 4 times a year. I had to replace the ear cushions 2 times and stereo plug once. Now, the plastic above the left hand earpiece just crumbled and on both, the ratchet adjustment cracked. I called Bose to buy these parts. I was actually told the following: "Don't you think it is time to upgrade? They are kind of old." I did not know what to say. I just hung up. The quality of the product is just so bad and I need to be told by Support to upgrade. This means Bose makes them to break within 2 years so customers upgrade. I will upgrade with Sony not Bose.

I found this site while looking for a replacement part for my Bose QC II Headphones. I was traveling by air to San Diego this week, removed my Bose headphones from my protective case, put them on and adjusted the left ear piece when the plastic connection to the earphone snapped. It looked like the plastic had rotted, it was so fragile. The plastic literally crumbled in my hand. The only thing holding the earphone in place were two wires. It's unbelievable for such an expensive piece of equipment. I just e-mailed to Bose today. I hope they respond better than some of the others I see have experienced. I purchased the headset on eBay, and the related warranty from SquareTrade, but Square Trade only covers electrical malfunction, not physical damage.

I own 4 nos. QC2 headphones (1 for each member of my family) and I love them. Last year one of the headsets broke (plastic swivel piece on one of the earcups) and after sending the set to Bose service centre in India (Mumbai), I waited for one month when I was told that they cannot be repaired or replaced. Last week, another headset broke at the same place. Now I have two broken Bose headsets, but they are broken at different earcups. Since Bose is not helping, can anyone suggest if I can fix it myself or at least swap a good earcup for the broken one (that way I can retrieve a fully functional set)? This experience has put me off Bose for good and I have moved on to Shure SE series earphones which produce good quality sound and is portable/compact (allows one to sleep sideways in flight wearing them) and do not require batteries.

I use the Bose Quiet Comfort 2 headphones lightly and keep them in the case when not in use. I'm glad to see that I'm not crazy and that many others have had the same problem as I have with the cheap plastic breaking up on the sides. Bose also told me that this was an unusual occurrence and that I could replace them for $100 and that there are no replacement parts. The plastic is screwed on and I could fix it myself if I had the parts. The left side broke when they were about 1-1/2 to 2 years old. I wrapped it tightly with electrical tape and became extremely careful when using them and used them only on airplanes, switching to my Sonys when I didn't need the noise cancellation. Now a year later, the right side has broken close to its now dangling earpiece and the tape will not hold it - they are now unusable.

After reading many similar complaints online, I clicked this link. The plastic parts on the sides of my $300 headphones have broken. When you twist the earphones, the plastic inside breaks and they are no longer usable.

I found this site while looking for replacement parts for my Bose QC2 headphones. Like many others, it appears that my QC2s failed when a plastic part on the left of the headband snapped. On calling Bose to purchase a replacement part, I was told that the headphones were irreparable because it would cost Bose more to repair than to replace. That's just got to be wrong, even taking into account the $100 or so they expect me to pay for the replacement QC2s. A cheap piece of plastic in the post would sort this out for me and anyone else with the same problem and a small screwdriver.

Please remove my complaint from your database. Bose has now agreed to replace the headphones which now makes my complaint factually wrong.

Quiet Comfort 2 headphones, 3 years old had the same problem as many others report. The plastic side pieces snapped. The first occurred after about 2 years. The other side has now snapped in the same place. Obviously, this is a design defect and not fit for purpose (at that price). I have repaired with tape and epoxy and I've made no effort to hide the repair, which is very obvious to other airline passengers. When people ask, I explain the attitude of Bose to repair or replacement, and strongly recommend they do not purchase Bose equipment.

Bose QC 2 headphones clips broke off where they extend to fit the head - both sides are broken. Also, there are other stress fractures throughout the arm of the headset. Bose acknowledged the problem and redesigned the headset last year. Bose even replaced the headset for free in the past but now, they want $100 to replace any broken headsets.

QuietComfort headphones: Same problem, the plastic channels on the size adjusters have broken and the customer service (sic) person at Bose said, unequivocally, that the part was not repairable or replaceable. An obvious design defect. With all of the problems with this part, Bose should come up with a remedy.

What can be done about this? Thank you.

I own a Bose QuietComfort 2 headphones. The plastic on both sides above the ear piece cracks and breaks even with light use. When I searched the Internet, a lot of people have had this very problem, which is a product defect, in my opinion. Complaint to BBB also didn't help. Bose offered me to "upgrade" for another $50, but they would not entertain fixing the $300 QC2 headphones. I highly recommend that everyone not buy anything from Bose. They do not stand behind their so-called "quality" products. Paying more for a Bose product because you think you're getting a superior product is stupid!

My experience is identical to the other three folks regarding the failure of the Bose Wave multi-CD changer failing within a couple of years of very minimal use. In the context of the original price for the unit, $75 plus the $15 UPS shipping fee seemed okay. But in the context of reality, it is fairly absurd to think the unit is apparently prone to this obviously design-related failure. There are other sites with similar stories, all regarding this unit and the identical problem. Hello Bose, wake up and take note. The fact that there are so many identical reports regarding this very same piece of equipment is a little curious.

The plastic that encases the wires and metal extension is broken and cracked in many areas. Obviously a design defect. It cannot support the stress of normal use. My headset is 4 years old and hardly used over the last 2+ years. My only recourse is to wrap and epoxy it to hopefully prevent total failure. When I'm on a plane and someone inquires about my broken Bose headset, I'll make sure that's the last time Bose is thought of in a good light!

In 2008, I elected to purchase Bose radio and CD changer. I was required to pay $123.15 and $38.24 a month for 12 months. During the process, I lost my Debit Card. After reporting it lost and receiving a new one, I called Bose immediately and made the scheduled payment which put my account back on time. Several months passed and I contacted Bose in November of 2008 because I wanted to purchase their Surround Sound System so I asked when my payments would end. The representative stated my last payment would be in December of 2008. By the end of that year, I closed out the Bose account.

I have purchased one SoundDock Portable Digital Music System on 27.12.08. On 7th Jan. 2009, I contacted Ms. Monalisa and expressed my dissatisfaction on the selection of the system. I requested her to arrange the Bose Wave Music System by changing the purchased one. After getting approval from her manager (Ms.Trina **), she called me and asked me to make ready of all the papers and the packing box. She confirmed to me that my request will be fulfilled provided the set and all the papers, accessories and packing box are okay. She also informed me that her Manager would join her duty on 16th Jan. 09, so I have been advised to come after 16th of Jan. 09.

I have a set of Bose Quiet Comfort 2 QC2 headphones that I have owned for approximately 3 years. The plastic pieces above the ear cups are all cracked. Four pieces in all are cracked. The headphones are still usable but the cracked plastic pieces often snag my hair which is painful and irritating. I use these headphones regularly, on long flights and around the house; however, they are never abused in any way. They are stored when not in use in the the original protective case. I contacted Bose for repair or replacement costs for the broken plastic pieces. I was told these are not repairable or replaceable items and my only option was to spend $100 for a replacement pair of QC2s or $150 for a pair of QC3s. This is an absurd policy when the replacement parts that I need can't be very expensive. Very poor customer service in my opinion. I own several pieces of Bose equipment, but I will most likely NOT purchase from them again.

Bose complete high end surround sound system was acquired in downtown Portland, OR store and professionally installed in our home by Bose agents in July. Our digital flat screen TV seems unable to shake hands for more than 2-7 days, even after 3 service calls. Bose thinks the Dell TV unit, which works fine as a TV absent Bose, is at fault. No one asked what TV unit we would run when it bought the $6,000+ Bose system. Sound is amazing, even with TV. However, the impossible visual flashing on the TV completely ruins use for DVDs or TV use. Bose has at least a dozen reasons why they share no blame...but did admit from the Boston tech center that others had the same complaint. Upshot: BE PREPARED TO TAKE IT BACK RIGHT AWAY IF IT DOESN'T FUNCTION AS PROMISED WITH TV/DVD/CDs. We're still under warranty but can get no reasonable fix but replace TV, it appears.

BOSE WAVE MUSIC SYSTEM. I ordered the Bose Wave Music System with multicharger CE by telephone and it is cheap and doesn't live up the advertising. The CD changer doesn't look like it would last a month and the sound is really poor. I called Bose to explain the type of room I had and the type of music I listen to I was assured it would sound perfect. When I called Bose to send it back because it didn't live up to the advertising, they told me I had to pay for the shipping. This is a rather large sum. So anyone who wants to buy from Bose direct BEWARE!!! The sales people are not genuine and the return shipping is very expensive. I won't be buying any more Bose products.

I contacted Bose about my Quiet Comfort 2 headphones because they suddenly broke at the joint above the left earpiece. I purchased these in June of 07 so they are over a year old and not under warranty. The customer rep told me my options were to replace the headphones for a discount purchase of $100 for the QC2 set or to spend $150 for the QC3 set. I really just wanted to get the headphones repaired and was willing to pay for it, though I would think they would hold up better for $350.00 purchase price. I don't know if I will send them back only to get another pair that will only last about 2 years. I do use them daily, however, I keep them in the case Bose provided when not in use and carry them to work in my brief case. It seems like a defective design. I'm offended that the rep lied to me when I asked if this is a typical problem. In fact, it appears to be the case when I look at other people's experiences on the blogs - same defective part and same level of care. It seems like a good class action case to me.

My bose home stero cost $1100. I lost the remote for the system. I called, after I prepared myself for the advent of not being able to purchase a new one or it cost me $50. Turns out that even though this item was no longer under warranty, they promised to send me a new remote control within a 10 day period. Three days later I had that item in my hot little hands. I'd buy another Bose and have.

My dream of comfort was to have my CD's lull me to sleep each nite. In Jan of 2005, I spent nearly $1,500 to purchase a Bose 4-CD changer which failed before the warranty was up. The replacement changer was worse. When it failed, 4 of my CD's were locked in the machine. In desperation, I switched to music on the FM radio which also failed.

for christmas i got the $140.00 bose headphones boy was i happy there were great i couldnt hear a nosie and i loved them but there was one thing that i didnt like the wire was so long really and i hated that one time i almost tripped becaus eit was so long.and i alwasy new something might happen to them because there so long. something did happen the wrie came put of my right and left speaker and now i cant hear

My Bose radio went on the blink due to a power surge. The power supply fuse was blown. This fuse is not user serviceable. I called Bose and was informed that I could send them the radio and they would fix it for a flat rate of $99.00 I am sure the fuse costs about .03 cents. The young man at Bose customer service, and I use the term lightly, told me that the only option was to pay $99 to replace the fuse or upgrade to a different model for from anywhere from $250 to $499. Not much of an option and not much of Customer Service. I feel trapped by this company. There is no cheap or even reasonable way out of this situation except to give them lots more money.

Headphone came out of the package with the wire severed. Bose at this time refuses to replace the set.

I am really upset as I was ripped off.

I have a Bose Quiet Comfort 2 Headset, one month out of warranty. A small plastic ring that holds the ear pad on, broke and no longer holds the thing together. I called and was told my only option was to exchange the entire headset for a new one for $100. They said replacement parts are not available. This little plastic piece cannot be worth 25 cents. So they want $100 for a 25-cent part. This was a rather expensive headset. Boy did I get ripped off.

I decided to take the plunge in December 2003 to purchase a $499 premium gift (with an unexpected bonus check I received) for my husband as a Christmas present - a Bose Wave Radio/CD. Our 15-yr old clock radio we had gotten for FREE from our bank had just died. We enjoyed the Bose Wave product for 25 months until ... this past Tuesday it just quit. I contacted Bose and was reminded that the product had a 1 year warranty and that on occasion electrical products can fail. My options were to: 1) spend $316 purchasing a different product 2)have an authorized service center repair it (the closest is a 3-hr. drive) or 3)pay to ship it to them PLUS pay $150 for the repair. I e-mailed them back to describe my frustration in purchasing an expensive product that I expected to have a MUCH longer life time and was lectured that as a consumer I should inform myself about product warranties when I make purchases, understand that electrical products include many different components that can fail, and consider the future use of a surge protector (although that wouldn't guarantee failure of their products and they can't endorse any particular brand of surge protector.

my checking account depleted and prior business transaction failed.an nsf status that should not have occurred.

On Tuesday, I placed an order for a $500 item as a gift for an event Friday of that same week. Bose guaranteed delivery by Friday. 1) As of Friday morning, Bose confirmed that they hadn't even shipped the item. 2) I requested and they confirmed the order would be cancelled. 3) They assured me that a credit would be applied to my AmEx account the following Monday.

I bought an system knowing that I could get the wave radio and they will not allow me.