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DO NOT BUY! TL;DR: Excellent ANC - best going, but way too easy to lose one. And Bose makes you buy it all again. While other makers have added Find Earbud features - many can now tell you where it was last seen even if off, and you can even make a sound from the case - Bose has removed what little there was.
The only way to find a lost Bose earbud was to play sound at full volume. Given there are millions of hits on the Find Earbud sounds and videos, which are just shrieking with a picture of an earbud, and other makes are expanding these features, they're obviously useful and desired. I saw WAS because Bose removed that. They have in-ear detection. That's useful - pull on out, sound pauses. But the software can also easily disable that. As you can with every other maker, as you can with the QC earbuds.
Just not the QC 2. It wouldn't have cost anything - I'm sure the code is still in there, just commented out. Why? You may think you won't lose one. Maybe you never have before. I never had. I know others who've had this problem with the QC2, and they never had, either. Because you can a lost earbud noisy. If it falls out in the grass or on a gravel path at night or all sorts of other places, it becomes just unfindable.
So, unless you think one will never ever fall out, even get dropped, or you never go outside, you'll wind up with just one earbud. Bose will say there's nothing they can do. My friend and his wife both lost one. Since they now had a left and right one, they asked Bose if there was some way to make those work together. NO! BUY A NEW PAIR! Add to that the ridiculous charge light nobody can figure out, the flimsy case hinge, the terrible software, dodgy Bluetooth, and wretched customer service, these are unfortunately a miss. I say unfortunately because the noise canceling is the best I've tried, and I've tried them all.
Will never buy another Bose product ever again. Paid 300 dollars for ok ear buds, lost 1, they won't sell me a replacement, and offered me a 20% discount to buy another set of 300 dollar earbuds. No locate feature like lots of other great quality earbuds that are half the price. Will never do business of any sort with Bose, ever again.. Their customer service is trash.
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In December 2022 after looking to a lot of speakers we decided to buy sound bar 300 for our new home studio. We believed that Bose was really a good choice, but NO after only 3 months the sound bar stops working while we were watching tv with the speaker on. Lost 3 hours of my life trying to troubleshoot it with Bose. Nobody knew what was wrong and they want their customers to be IT specialist and nothing works and I have to start a chat 3 times because the specialist left the conversation and ghosted me. Lost my Saturday night with them. TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE. I WILL RETURN IT AND BUY JBL.
I returned a product in January, and since then, I have been waiting for a refund. It has been an incredibly frustrating experience, as I have been in constant communication with the customer support team, but every time I reach out, they tell me to wait another week. The lack of transparency and efficiency from Bose is truly disappointing. I understand that delays can happen, but the repetitive and seemingly unending cycle of being told to wait another week without any concrete updates on the progress of my refund is unacceptable. It has been several months now, and I still have no clear indication of when I will receive my refund, if at all. For anyone considering purchasing from Bose, I would advise caution and recommend exploring alternative options. The hassle of dealing with their customer support and the uncertainty surrounding the refund process has made this a regrettable experience, and I hope that others can avoid the same disappointment.
I returned my Bose Sleep Buds II on the 6th of March (nearly a month ago), was told that the time that it would take 8 - 10 working days for the refund to come through. Had to contact them at least five times through chat, and while the agent I spoke to was cordial and polite, I kept getting the same story that it would take such and such a time.. It has been nearly a month since I returned my product (should have just kept it honestly) and after seeing multiple negative reviews here for the same reason, I feel I had been scammed.
I recently purchased a new expensive latest model of Bose Smart Soundbar 900 from Bose directly online with surround speakers and speaker stands. From the moment I connected the new soundbar, I had problem and difficulty initiating the start-up connection with using and maintaining sound including connection to my TV as well as Bose music app on Android phone. I contacted the Bose technical support and after spending about 40 minutes, the technician could not fix the problem and we ended up to uninstall and reinstall the system including the Bose Music App on my one-year-old android phone.
Assuming that all was taken care without any additional verification, we finished the phone conversation. Surprisingly the next day I faced the same issue and contacted the same tech support department and after another technician reviewed previous technician notes from my 1st call, we went ahead with additional resetting the system again, and after about 18 minutes he couldn't resolve the issue and recommended replacing the Soundbar.
Since I experience on both occasion, a very poor phone connections with both technicians with striving both times to understand and hearing the technicians with unclear weak telephone line including additional poor quality customer service representation every time I had called, I decided to cancel the replacement and save myself from additional frustration. I also send back the other Surround speakers with stand which had cost me lots of money.
What made the matter worse is the fact that every time I called which was more than 4 times, I had so much difficulty clarifying myself to the representative and had to repeat myself several times. It's unbelievable that such a poor untrained and extremely unknowledgeable people work for such a reputable company. It's unfortunate that the recent experience with Bose distorted my prior purchase experience I have had with Bose electronics in the past.
Hearing aids failed, and Bose promised a refund. I sent them back two months ago and told me a series of stories, then they claimed two weeks ago that the refund was "complete". Along the way, they continuously lied about the refund process. Still don't have the refund. Bose has taken a serious turn to the dark side. Extremely untrustworthy.
I recently received my Bose revolve plus, series two speaker. Right from the box it didn't work. After taking considerable time to make it work, I was forced to call customer service. The first lady I spoke hung up the telephone after I explained the problem. The second time I called, a gentleman suggested I exchange it for another taking upwards of three weeks! He stated that's all he could for me. We all know that Bose has gone downhill on quality, but the sound is still very good. I am a trained musician and would now recommend JBL speakers. Excellent quality, excellent sound, excellent price.
Called Bose Corp to order a complete home theater on November 3, 2022 witch included Sound Bar, Bass Module, Bose Surround Speaker, Mounting Brackets for Sound Bar and Surround Speakers. Also an Extended Warranty For a grand total $2,366.95. The following day while looking on-line at the Bose Site I noticed that they offered an option of Bose Pay. This is a finance promotion that they offer where you pay equal installments at no interest. I called Bose to see if I can get this option. Their response was if I would like this option I need to return the purchased items and re-order them on-line. I explained that I made my purchase less then 12 hours prior to the call. They said they could not make exceptions to wait for the unit to arrive and send back via UPS at no charge.
I shipped back unit on November 11, 2022 and all units were received on November 16, 2022. On November 17, 2022 Bose posted three returns to my C.C. Two for $638.68 and one for $120.43 representing Bass Module, Surround Speakers and Brackets. After many, many hours of talking to their customer service they finally conceded on February 5, 2023. I finally got my full refund close to three months after return of the items. After this experience I will NEVER make a purchase from Bose again. Buyer beware. It seems that Bose has contracted an off-shore company to handle their customer service representation and they are NO GOOD.
I purchased the Bose Sleepbuds II less than two years ago, and the base unit no longer charges at all, even after resetting it as described on the Bose support webpage and trying different USB cables and chargers. I am highly disappointed with this product, and I see plenty of complaints on the Internet about the previous version I regarding charging issues. I have not used it frequently lately, but I have decided to use it regularly to get a good night's sleep, only to discover that it does not work anymore. Otherwise, it is in perfect condition.
The local Bose representative in Johannesburg, South Africa, assured me that the charging issues in version one were fully resolved in version two. He said that because I had not been charging the unit regularly, it probably suffered battery death. Of course, because my unit is outside the 1-year guarantee, nobody at Bose can help me. And furthermore. Version II has been discontinued too. There goes $250 + shipping fees + import duties down the drain. Thank you, Bose, for shipping sub-standard products from China.
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