Bose Reviews

Regarding my Bose Soundlink Max. First of all BOZE removed the voice prompts in the last firmware release and didn’t notify anyone. I’ve spent over an hour trying to fix something that I thought was broken. I then sat on the help desk call for almost an hour (total dead air by the way) to find that information. Lastly and more concerning, my speaker, purchased from Target in December, is out of warranty. The BOZE company considers the one year timer on the warranty to start when the item is shipped from their warehouse so if it sits in Amazon or Target or anywhere else for say six months, your warranty is already 1/2 way through the 13 month BOZE warranty. Basically BOZE has gone from a premium brand to trash.

Ordered direct from Bose and shipped with UPS, but never arrived! After Many calls to Bose, only to be told nothing can be done while with the shipper. A week later notified that another had been shipped with UPS!! Called them as soon as email arrived to cancel the order. Told have to wait for the shipment to be returned to them. Another call a day after the package returned to them to be told refund will take 2 weeks. ** Unbelievable.

I’ve had many Bose products over the years that I truly love. Those products are what influenced me to use the trade-in program for a Bose Smart Ultra Soundbar. I promise you that has been my single worst decision yet. The soundbar is a complete letdown and constantly goes out. I’ve spent more time unplugging, powering off, disconnecting from the TV, and recalibrating the sound than I’ve actually enjoyed it. Even with the trade-in, I paid hundreds of dollars for this piece of crap and regret that every day. Bose has clearly fallen behind in terms of product quality.

Bose cancel sound touch. Want you to upgrade to their new system. Now who would be stupid enough to buy more from a company that just cancel an existing product.

If I could give Bose a negative rating I would. I just found out that my Bose Soundtouch they have just deleted the Cloud function. Therefore the preset buttons do not work. Making this unit obsolete. This unit cost me around $600 dollars years ago. Customize service was - “well we can’t provide the cloud service any longer so we have deleted it.” Save your money. Buy from another company.

When I bought my expensive Bose Soundtouch in 2016, I figured it was a good investment; one that I would be using for quite a while. I don't get great reception, so it was nice to have some radio stations stream through the Soundtouch app. But that is now unusable, thanks to a corporate decision by Bose to not support their own product beyond 10 years. Honestly, their speaker on the radio wasn't great. I know I have Bluetooth to play the radio stations from my phone, but then I have to plug my phone in, I can't talk to someone on the phone and have the radio in the background. I will never buy another Bose product, my own little boycott. I hope others do the same.

The number of lies and misrepresentations on the Bose Soundbar products is criminal and fraudulent, and they offer no solution. They just play rope a dope on the phone. How they are able to continue to operate is beyond comprehension. Maybe I'll be the first with the Class Action Lawsuit for grossly misrepresenting the features, functions, and futuristic capability of this now already obsolete product called the Bose Ultra Soundbar. They screwed me when they took my 700 into repair and offered the Ultra as a futuristic upgrade. What a lie that was! I want my 700 back!

I purchased 4 Bose SoundTouch10 wireless speakers. They stopped working today because Bose chose to end the cloud service that supported the streaming capability. I am told that I now have to use my phone or computer to enable streaming, which negates the original purpose of my purchase, to use the speakers on my wireless system. Customer Service tells me too bad, that's the way it is. Not a surprise that their 90-day refund policy is still in effect, but not their terms of streaming use. It is my opinion to recommend that no one buy Bose.

Quietcomfort headphones are not quiet. When voice is turned off, sick of obnoxious sound effects someone with ADHD designed. I don't need to be "vindicated" every time bluetooth connects or drops. Adaptive sound blasts you to deaf when going into a call. Class action must be started for making very customers wanting quiet deaf. I will never buy Bose again.

Never buying Bose product again, qc ultra earbuds left earbud went out without 5 months of getting them, bose won't do squat about it, basically told me to go buy another pair. Paid $300 for them, they are offering me an "upgrade/replacement" for $200. Absolutely not.