Bose Reviews

I have two smart portable speakers that sound great when they're grouped together... but they rarely group together!! One day, I'm listening to music in surround sound then the next day, nothing works! Each time, I have tried to troubleshoot the problem, which only makes things worse and catapults me into a fit of anger. Customer service seems clueless as it took, in one instance, four separate calls and hours before a tech support person got it restored (I would have never figured it out!!). Turns out, BOSE speaker grouping is notoriously frustrating, frequently plagued by the Bose Music app losing connections, failing to sync multiple Wi-Fi rooms, dropping portable speakers, and dissolving groups after periods of inactivity. Why did I pay top $$$ for two speakers if I can only use one at a time? FIX YOUR APP BOSE!

I had a mini Bose speaker and the rubber strap that holds it onto things broke while riding my bike and a car drove over it. It was not worth it to get the 'warranty' on the speaker as they had a bigger discount on the website and it was a pain to get the money back from the anyway. So I bought the new generation micro speaker (same one) which I was excited that they had added party mode so I could sink with my bigger bluetooth speaker. What I didn't know until after I got it was that they removed the microphone feature on the new generation which they had on the old one. The main point of me getting the first one was so I could stop and take calls on that speaker. Super dissapointing to find out they took that feature away and now I am stuck with it.

After buying 2 S1 Pro speakers.... I am extremely disappointed. The latest one has terrible volume bass treble shared controls. The battery never charges.... Same with the older model! So as a singer I find myself looking at alternatives.

I have Bose 360 speaker which has a battery issue and needed replacement within 1.5 years and I had the worst customer service experience to go through the repair. I had to make 5 calls with long waits and no one taking any ownership and keep promising that we will get back to you but no one got back to me. I did not expect this kind of service from Bose. Total 6 calls and over 4 hrs time spend for small repair.

1-Star Review — Extremely Disappointing and Misleading Promotion. I am extremely disappointed with Bose and the way my promotional offer was handled. I purchased from Bose based in part on a promotion that was presented to me, only to spend an unreasonable amount of time trying to actually receive the promotional benefit. What should have been a simple and straightforward promotion turned into repeated contacts, wasted time, conflicting information, and ultimately a very frustrating experience.

I purchased my product online at Bose site, I was told we will receive it in 2 days. 5 days later I followed up with Bose. They told me maybe in 14 days. The product is not available. Bose will get bad review for Not updating their site and don’t even know their product is available or not. This was gift and kids don’t understand Bose’s dramas.

I am extremely disappointed with Bose and the quality of the QuietComfort Earbuds II. My husband and I purchased two sets of QuietComfort Earbuds II in 2023. When my husband's earbuds stopped working, Bose offered only a 20% discount on a replacement if I returned the defective pair. Since I could not justify spending more money, I gave him my own pair, which I had rarely used. Unfortunately, those earbuds have now failed as well. The left earbud will no longer charge. I contacted Bose again to explain the situation and express my concerns. Once again, the only solution offered was a discount on a replacement pair for my husband's. Nothing on my pair.

I have had two sets of the Bose Ultra Quiet earbuds and have now had issues with each set. This current set when trying to replace the ear pads the entire plastic section came off and neither will go back on. I think this is a design flaw and figured Bose customer service would assist in a repaired or replacement. No such customer service! Instead I was told that Bose will replace them for $209! This is the second pair of Ultra Quiets that have had issues in two years. I use to use Apple ear products and they always lasted me 4-6 years if not longer. I guess Bose is driving me back to being a customer of Apple where I now realize I should have never left.

I had first-gen Bose QuietComfort Headphones for 6 years and loved them until they wore out. When I decided to get new ones, I used the trade-in program and got the Bose QuietComfort Ultra Headphones (2nd Gen) thinking they would be an upgrade. The noise cancelling was certainly better, but otherwise they were absolutely unusable for me. The volume is controlled by sliding your finger up and down a strip on the headphones rather than buttons. This could be fine but there is no tactile ridge or bump to guide your hand to the volume, so you're stuck fumbling around which is just bad user interface design. Also, the headphones turn themselves off when you lay them down on a flat surface. Again- decent idea but in practice this meant anytime I leaned back or laid down in bed they turned off, or paused and unpaused my music randomly.

Regarding my Bose Soundlink Max. First of all BOZE removed the voice prompts in the last firmware release and didn’t notify anyone. I’ve spent over an hour trying to fix something that I thought was broken. I then sat on the help desk call for almost an hour (total dead air by the way) to find that information. Lastly and more concerning, my speaker, purchased from Target in December, is out of warranty. The BOZE company considers the one year timer on the warranty to start when the item is shipped from their warehouse so if it sits in Amazon or Target or anywhere else for say six months, your warranty is already 1/2 way through the 13 month BOZE warranty. Basically BOZE has gone from a premium brand to trash.

Ordered direct from Bose and shipped with UPS, but never arrived! After Many calls to Bose, only to be told nothing can be done while with the shipper. A week later notified that another had been shipped with UPS!! Called them as soon as email arrived to cancel the order. Told have to wait for the shipment to be returned to them. Another call a day after the package returned to them to be told refund will take 2 weeks. ** Unbelievable.

I’ve had many Bose products over the years that I truly love. Those products are what influenced me to use the trade-in program for a Bose Smart Ultra Soundbar. I promise you that has been my single worst decision yet. The soundbar is a complete letdown and constantly goes out. I’ve spent more time unplugging, powering off, disconnecting from the TV, and recalibrating the sound than I’ve actually enjoyed it. Even with the trade-in, I paid hundreds of dollars for this piece of crap and regret that every day. Bose has clearly fallen behind in terms of product quality.

Bose cancel sound touch. Want you to upgrade to their new system. Now who would be stupid enough to buy more from a company that just cancel an existing product.

If I could give Bose a negative rating I would. I just found out that my Bose Soundtouch they have just deleted the Cloud function. Therefore the preset buttons do not work. Making this unit obsolete. This unit cost me around $600 dollars years ago. Customize service was - “well we can’t provide the cloud service any longer so we have deleted it.” Save your money. Buy from another company.

When I bought my expensive Bose Soundtouch in 2016, I figured it was a good investment; one that I would be using for quite a while. I don't get great reception, so it was nice to have some radio stations stream through the Soundtouch app. But that is now unusable, thanks to a corporate decision by Bose to not support their own product beyond 10 years. Honestly, their speaker on the radio wasn't great. I know I have Bluetooth to play the radio stations from my phone, but then I have to plug my phone in, I can't talk to someone on the phone and have the radio in the background. I will never buy another Bose product, my own little boycott. I hope others do the same.

The number of lies and misrepresentations on the Bose Soundbar products is criminal and fraudulent, and they offer no solution. They just play rope a dope on the phone. How they are able to continue to operate is beyond comprehension. Maybe I'll be the first with the Class Action Lawsuit for grossly misrepresenting the features, functions, and futuristic capability of this now already obsolete product called the Bose Ultra Soundbar. They screwed me when they took my 700 into repair and offered the Ultra as a futuristic upgrade. What a lie that was! I want my 700 back!

I purchased 4 Bose SoundTouch10 wireless speakers. They stopped working today because Bose chose to end the cloud service that supported the streaming capability. I am told that I now have to use my phone or computer to enable streaming, which negates the original purpose of my purchase, to use the speakers on my wireless system. Customer Service tells me too bad, that's the way it is. Not a surprise that their 90-day refund policy is still in effect, but not their terms of streaming use. It is my opinion to recommend that no one buy Bose.

Quietcomfort headphones are not quiet. When voice is turned off, sick of obnoxious sound effects someone with ADHD designed. I don't need to be "vindicated" every time bluetooth connects or drops. Adaptive sound blasts you to deaf when going into a call. Class action must be started for making very customers wanting quiet deaf. I will never buy Bose again.

Never buying Bose product again, qc ultra earbuds left earbud went out without 5 months of getting them, bose won't do squat about it, basically told me to go buy another pair. Paid $300 for them, they are offering me an "upgrade/replacement" for $200. Absolutely not.

I have a 500 base module that isn’t working properly, I paid over 209.USD for it to be repaired. Twice its come back and it’s the same problem. You pay premium money and everything is outsourced to another nation where they pay them next to nothing, the “trouble shooters are not real kind. Now they want me to do a 3rd test and send it back again. For the money I originally paid and now for the repairs. Bose needs to open their wallets and take care of their customers and YES! Bring the business back to the United States. The service is done in the Middle East, products are made in Mexico.

I purchased a Bose 700 sound bar theater system with the optional Bass unit in 2021. By 2022, the Bass unit failed. I contacted them. I sent it out for repair. Customer service, though slow was great. Took 4 months to get the replacement. I was happy because they had a backlog on the 700 series Bass units and sent me an upgrade to 900 series to get me going again in a timely manner. Was happy. Then the 900 unit died after the warranty expired. I called again. Great people on the phone. This time I had to pay for the repair. Well over $200.

I used Bose’s trade-in program to upgrade my old wireless earbuds to the Bose Ultra Open Earbuds, and the entire experience has been incredibly disappointing. From the very first use, people I spoke to on the phone told me they couldn’t hear me clearly. I contacted customer service, and even they had trouble hearing me. They offered a replacement, which I appreciated—but after sending the original pair back and receiving a new set, the exact same issue happened again. When I reached out a second time, I was shocked to be told that these earbuds are “meant for exercise” and not for phone calls. This is completely unacceptable for a premium product at this price point—especially when call quality is a basic expectation. Reviews have also noted that call quality on these earbuds can be mediocre for the price.

Let me start by saying I have other Bose products that work fine BUT.. The quiet comfort ear buds do not...Not at all. The left earbud keeps going out. I was repeatedly told it needed an update or a cleaning. Both of which I repeatedly did. In the future I'm going to stick with Sony.

I bought a Lifestyle 650. It works up until warranty was over. Now it stopped and BOSE CAN'T AND WON'T REPAIR. I'm willing to pay for the repair. BOSE there nothing they can do. $4000 paper weight. BOSE PIECE OF!!!!

I wouldn't even recommend these to my worst enemy, for the price you pay for them, you'd expect a whole lot more. I have 2 pairs of the quite earbuds, 1 pair I've got put them back together 90% of the time, the other I might get 1 earbud to work and the other earbud doesn't. Go to Walmart/Target and buy the JBL brand, a lot less money and work rather well

Purchased A TV sound bar, died less than 1 year, Bose repaired and sent it back. Died again, Bose replaced the unit with brand new. That has died, no sound, nothing. I have requested a replacement. At least Bose honors their 1 year warranty. I wonder how long it will take before they send my money back for the poor product quality?

I would give this product zero stars if I could. I have owned my QC headphones for 18 months and suddenly they’re nothing more than a $349 metronome. I am unable to listen to any audio from any app from any device because the volume automatically drops all the way down and I hear an annoying thumping sound constantly until I turn it off, presumably because of either a software bug or product defect. Either way, once you’re past Bose’s ridiculously short 12 month warranty period, Bose customer service says you have to buy a whole new pair for a slightly lower cost. I will not waste another $349 on subpar headphones that will likely break in less than 2 years due to Bose’s own firmware and/or poor design again. I’m very disappointed in the quality of this product given the supposedly amazing products Bose has a reputation for making.

I've been using Bose since the 90s. Lifestyle 4 times, headphones 3 times, quiet earbuds 4 times, and then getting customer support, they start asking stupid questions about how old it is. If I sent a receipt copy, why ask when I bought it, or if it's mine. Are they really that stupid??? Worse, the Lifestyle doesn't work like it used to because they stopped doing updates. But they want to keep selling them..

Bose sucks, their headphones are garbage. I’ve run through 4 pairs (on my 5th) of the Bose QC 2 headphones. I treat them like a baby and yet they break on their own. As soon as warranty is up expect issues. Thank goodness I bought warranty from BestBuy. All I do is workout with them and they continue to break with light use. The noise cancellation sucks and bugs out. Their “immersion” setting bugs out and sounds start coming from every direction or different directions at the same time, it becomes staticky, and looses connection over and over. Worst product I have ever spent money on. I will never buy Bose again.

I purchased two pairs of the Bose QuietComfort Earbuds and from day one they didn't work well. 90% of the time only the right ear played music. When both the right and left ears had music, that only lasted for a short time, and then the music would be turned off on my device. I'd click to play the music again, and then once again it only played in the right ear, then eventually the left ear would join, and then turn off the music again. It didn't matter what device I used, the earbuds never worked properly. I contacted Bose and they sent me a new pair, and it did the exact same thing. That's a 100% failure rate.

What has happened to Bose. Quality of product is decreasing, but the customer service is dismal. I returned a speaker for repair in October. I think they lost it. In Feb, I asked for the repair fee to be reimbursed and the speaker to be returned. I was promised the world. I have been promised, "personal ownership" of the matter, payment in 72 hrs. Nothing happens. There is no complaints process. I am at the mercy of customer service smiling jargon, lies and bluff. No more Bose for me.

Bose Quiet Comfort Headphones - HORRIBLE CUSTOMER SERVICE - USE JABRA INSTEAD!!! My Bose were very comfortable headphones but poor noise cancellation... they were still my most comfortable headset, until the first malfunction of them not charging anymore... To find out Bose does not do repairs, and they say "we'll do a replacement once you send in your old headset but you have to pay full price for replacement"... I said I could get it cheaper on Amazon even including a 2 year warranty, they gave a 20% discount, still was cheaper on amazon.

Been on hold for 50 min on a repair to my subwoofer that makes a cracking and popping noise. Sent it to them. Got it back still not fixed. Trying to call to resolve issues. Still on hold. Very disappointed. I guess no more Bose products from now on.

If I could give Bose negative stars I would. I ordered carbon blue ultra open earbuds on November 27th. They arrived and I gave them as a Christmas present. One of the earbuds didn't work. Called Bose and started a return on December 27th. Bose was unable to provide me with the same color of ear buds that I originally ordered. Remember I am returning them because they don't work. I finally settled on a different color. On January 19th I finally called Bose again and they received my return on January 5th. I was assured that my replacement earbuds would be shipped in 48-72hrs.

Very simply, a few years ago, I had an issue with my Bose Revolve speaker not being able to take any charge. After contacting Bose support, they said that they'd send me out a replacement charging plug (not including cable) which I thought would be a waste of time as I had already tried multiple other charging plugs. But guess what, I was wrong. They fixed it and it didn't cost me a cent!!! 😜

I was impressed with a Bose radio in a luxury hotel room. The quality of the sound was very impressive and I wanted one. I was deer in head lights when I went shopping for a Bose radio with a CD player. It took a little while to come to terms with the $599 price tag. I finally made the purchase, what a disappointment. The radio only got two radio stations, purchased an antenna for it that didn't help. So, I played the CD player from time to time not much at all. The CD player showed error and to fix it is costly. WHAT A JOKE! Bose Quite Control Earbuds. NOT MUCH BETTER!! I only used the about 10 times in 3 years. I needed to start using them more regularly and went to use them and red and white light was flashing after charging the earbuds. The earbuds have an internal malfunction, not worth the time and cost for the repairs. Buyer Beware. I do not recommend Bose.

I have replaced three Bose cancellation wireless earbuds in the last year. The battery life does not last after a few months of use. This has been extremely frustrating and a waste of my time, not to mention a waste of my money.

I have had the Bose QC quiet comfort headphones for years now, and this year for Christmas I was given the new model, Bose QC Ultra hp 2. They are so much worse that the previous model that they are a downgrade. The buttons are so sensitive just my hair touching them would mess with it, they would randomly pause what I was listening to, they would change the volume or turn off when I hadn’t pressed the buttons, they don't stay on your head properly if you are doing anything other than sitting still.

Bought Bose remote and it never worked, even tech support could get it to work. We returned the remote and got confirmation that it was received and our money was returned, that was a lie! They got the remote but we are still waiting for our refund months later! It's fraud!