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I just received a free remote control replacement for my Bose Soundwave, and in less than 24hrs! This is not my first interaction with Bose to seek a fair and satisfactory remedy to my needs. I have always been treated with kindness and prompt service by Bose and its customer service representatives. I am sorry to read poor feedback from others as I have ALWAYS received 5-star assistance. Not only does Bose make incredibly great-sounding products, their customer service in my experience was equally superb.
On Sunday, while trying to buy an outdoor speaker set for a Father's Day gift, the Bose website kept giving me an error. The Fraud Dept at my bank called because they tried to charge me x4. On Monday, I called customer service to place the order directly. Today is Wednesday, I called to check on my order (Father's Day is 4 days away!) and they don’t have the speakers in stock and won’t be sending them out. No email follow-up to let me know!!! Horrible customer service. I will not buy from Bose again.
I bought a pair of Soundsport earphones back in 2015 including an extended warranty (i.e. 3 years total warranty). After about 2.5 years, the cable started to wear out and break and I tried to make use of the warranty. At first I was offered a new pair for 50€, which combined with the 30$ I had spent on the warranty is almost enough for a new pair - then why buy the warranty?
I declined and asked if I could at least get a discount on a different product instead - the response was no, all of the sudden the warranty was not internationally valid (something the sales clerk at the Bose store I bought the earphones at confirmed it was). All in all a very dissatisfying customer service experience. Considering the money their products cost, Bose should know better. Will look for a different brand for my earphones now.
The customer service this company uses is obviously overseas, the representative I spoke to was so rude and so unhelpful. He did not answer any of my questions and kept speaking over me. Rude rude customer service experience. I asked to speak to a manager and he put me on hold for more than 15 mins. I use to work CSR I know he left me on hold on purpose to be spiteful. Unacceptable!!!
I thought I would get the best noise canceling headphones, that's why I got the Bose QC (25 Acoustic Noise Canceling Headphones) product. It worked well for a year and then the left side stopped working. I contacted Bose and they told me I would have to pay to get it fixed. They have no problem selling their defective products at a premium, but what really gets me is that they take your money and don't stand by their products. The word needs to get out to stop getting ripped off by Bose.
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Paid about $550 for this system thinking Bose was great. Quit working after a little over a year and was told it was out of warranty and it would cost me a little over $100 to fix at Bose. Called the customer service number, sounds like I got India, was told it would take about 3 weeks which I was never told the lead time. I will NEVER buy another Bose product. I think I just paid for the name, never again. Customer service person was very short with her answers.
I purchased the Soundlink Mini II in January of 2016 and it is no longer functioning. The speaker will not charge and when it is connected to the power source it shows the red flashing battery light but never charges. Upon further research, I realized I was not the only person with this issue as there are thousands of complaints online. When I contacted customer service they told me I would have to pay $75 if I wanted it repaired because it was no longer under their warranty. Why would I pay $75 for the speaker to be fixed for a few more months when I could put the money towards a new speaker that does not have the same issues that Bose does? This was an amazing speaker for the year that it worked but I will never buy from this company again after seeing how they made their manufacturers issue a consumer's problem.
Over the ear QuietComfort 15 - This my third pair of noise-canceling earphones where the pads have deteriorated. Each of the first 2 times I took the bait and bought a new pair at a reduced price hoping they had solved the problem. Each pair works perfectly other than this issue so it is hard to stomach this new deal for me, which is buy a $200 upgrade for a new pair or pay $35 for new ear pads. The head pad can't be replaced. For what these things cost, they should be giving me these pads for free and having someone in the shop replace the head pad. So I am done with Bose. I have probably spent $4k with them on their L1 model II and headphones. I am sure the 20 other headphone companies that have sprung up have products that don't deteriorate. These headphones are maybe 2 years old.
Hello, I have SoundTouch Stereo JC Series II Wi-Fi. I managed to set up & connect to my router. It is playing radio and iTunes library. I can control from phone and Mac as well by SoundTouch app. Round controller also working. But whenever I am playing anything from my Mac or phone (example YouTube, Skype or from any web), the sound is coming from only Mac or phone. It is not playing from my JC series 2 wirelessly. How can get my audio wirelessly? Thank you.
I recently contacted Bose discussing that I had purchased a pair of QuietComfort 25 Noise-Cancelling headphones back around 2015. These were around $300 at the time and well worth it as I believe Bose offers superior quality. However, in January of 2017 the left ear cup was not producing sound. I knew although the headphones were several years old that they surely were out of warranty but their lack of function was very premature for such an expensive set of headphones and for how well they had been cared for.
I contacted their support staff and as a courtesy for being a loyal customer, they offered to replace my headphones at no charge. It was extremely refreshing to work with a company that actually seems to care for its loyal customers unlike many of the other tech companies nowadays. All I had to do was mail them my defective headphones so they could confirm that I was not trying to trick the company into free headphones and my replacements just arrived and work wonderfully.
Let me tell you, I hate writing reviews. But man this company treated me so good. So I had bought the wireless headphones before and I broke them, at this point I was leaving for boot camp (therefore I never did use my Geek Squad warranty). When I came back I decided to buy another pair because I loved how my old ones fit and sounded. The new pair was not as good as the last. The volume did not max out, its battery was all jacked up. Finally one day it wouldn’t turn on. The battery light was green when I charged it but it would not turn on.
So I called customer service (take in count I had no type of warranty on this pair), they were very kind first of all and they literally told me that I could send them in and could get a new pair, FOR FREE. Of course it was not my fault they broke but how many companies do this? They sent me a packing label, I shipped it off a Monday and it came in exactly a week with a brand new pair of headphones. Very very pleased with my experience with this company and I will continue buying products from them. God bless!
Representative from company contacted me to resolve the issue and acknowledged miscommunication on their part. They will work to improve this process for future consumers. Received functional replacement unit and will receive shipping refund. This was resolved fairly.
Purchased Bose Wave Radio IV and received a defective product right out of the box. Unboxed product, plugged in unit, connected to internet via the app on my IPad, then unit had the message frozen on it, “Please Update” and nothing I could do with the app, even reinstalling it helped. Since it was Christmas Day with no customer support available, I spent a few hours researching ways to troubleshoot the issue. Tried all methods – hard reset with the control button pressed while plugging the unit back in, doing a factory reset, downloading the update on a USB thumb drive and plugging in the usb drive to the unit then finally plugging in the unit to a PC to update it directly that way. After all that, the message, “Please Update” was still frozen and couldn’t even use the CD player or radio. The “touch” control on the top of the unit didn’t even work.
Waited until the next day to call customer service, even though they had to transfer me twice, the wait time wasn’t too bad until I was able to speak to a representative. Even though I explained to her everything I already did on my own, she told me to do a hard reset (something I had already tried doing 20 times or so) by unplugging the unit and a few minutes later plugging it back in with the control button pressed. She later took me through the app process to try to remedy the issue (which I again had previously tried numerous times on my own). When she understood that the unit was still frozen with the “Please Update” message, she asked if I had a desktop then proceeded to have me allow her to remotely access my PC to install the app and download the update that way. After trying this method, the machine was not able to update and still had the “Please Update” message on it.
The representative proceeded to tell me that I must have received an older unit. I asked what were the next steps I needed to take and she told me that Bose could send me a replacement once they receive this unit from me. I asked her for more details about this process and she asked me how long I had been using my unit. I told her that the unit was received and unboxed yesterday and that I haven’t even yet had the opportunity to use it yet – it never worked. She responded that she was able to get an exception for me and that a replacement unit could be shipped out to me without the other one received first, and that it would be here in the next week or two. She told me that the instructions to return the unit would be in an e-mail to me along with a label.
I received two e-mails, one with a return authorization number with instructions not to pack the cables and accessories and then another e-mail stating that all accessories needed to be packed and provided a shipping label that clearly said that it was not a pre-paid, had to go to a UPS or FedEx to ship the item and make sure that the item was insured. As instructed, I went to UPS to ship the item to their warehouse in Yuma, AZ and ended up paying over $70.00 for the least expensive ground shipping plus insurance. Upon returning home, I was that yet another shipping label was e-mailed to me, this time a pre-paid UPS shipping label from Bose. I called UPS but it was too late to retrieve my package back and receive a refund. The package had already gone out.
At this point, I have no idea if or when the replacement unit will arrive. It would have been great to get a shipping update so that I would know approximately what day to be home in case I would need to sign or at least not let an item worth over $500 sit on my porch all day. I would have expected better from Bose. This is the first time I purchased a Bose product and I would be very hesitant to purchase another one again.
I would give the 0 star if they have that option. Very, Very, Very Worst experienced ever. Placed order of F1 Model 812 in amount of $2208.19 on Nov 26 with intend to use for Xmas party. Within 30 days later I received 1 email confirmation for subwoofer and subwoofer arrived 15 later. Absolutely no communication at all from Bose, no follow up or whatsoever... You on your own!!! Period. Bose They don't care about their customers. They outsourced the customer service overseas and experience is terrible. They don't have any idea about customer service. It makes the experience so bad that I end up to cancel all transaction were ready to complete. NO MORE BOSE FAN BYE BYE.
I just bought Hearphone to hear better. But the technology is so bad, that it took me at least a month to realize that. I cannot adjust the right hear at all. The hearphone is very expensive. I bought this one from local Best Buy. They are not returning it. Please return this one and give my money back. I am a very poor teacher to spend so much money for this kind of technology. I am hard to hear from right ears. Please help me.
This $500 Quiet Comfort 35 II Bluetooth headset is completely incapable of functioning with Windows 10 PCs. I got a 2 hour runaround with technobabble thrown in blaming everything and everyone but Bose. Sadly a 50$ headset from Logitech performs the same wireless that Bose advertises and cannot follow through on. In 2017 with a modern PC with a Modern OS (Windows 10) the Bose headset should function as seamlessly as a $50 Logitech headset. I'm a Senior Technical person and am very familiar with technology. This is totally unacceptable. The fact that I had to wait for 2 months to get the custom headset just adds salt to the wound.
From the first call into Bose to establish a return under warranty for my inoperable wireless headphones to the rude individual on the call I made to determine the where my replacement headphones were over two months after UPS proof of delivery, Bose should be anything but proud to consider themselves a company of quality.
I purchased a Bose SoundTouch base system with 2 wireless speakers in November 2016. This system operates via an app that must be downloaded to a computer, tablet or smartphone. The app automatically upgrades itself, there is no option to stop the auto-updates. The option to play the base units with the speakers is called "Play All." The functionality of Play All has degraded with each iteration to the degree that it no longer functions and all speakers are non-working. Bose forums are filled with thousands upon thousands of consumers looking for answers. I spoke several times via telephone to Bose support and twice technicians have admitted that the current version of the app will never allow the Play All function to work. Further, that Bose has been aware of this issue for 11 months and that there is no solution on the horizon.
You cannot scrap the current version of the app, nor can you reload the older version that did work. This company is knowingly selling a product that does not work. The technicians have admitted that it's standard procedure to simply ask consumers to reboot routers, buy new routers, plug and unplug units, scrap and reload the application until something works for a few moments to get you off the phone or offline - knowing full well that whatever quirk managed to get the system to work, will never work for long. They know this, they have admitted this and have said they will do nothing about it. I have seen others who mention this in a Bose forum be quickly removed. There are currently multiple class actions against this company. It is my hope that someone will see this review before purchasing a Bose system, decide to buy another product and spare themselves the frustration, expense and disappointment I have experience.
I spoke with Steve/Bose. He apologized for the product and was willing to send me another one since I had not used it much. I have received the ear buds and they work good.
Thank you Steve and the Bose Corporation for making this right and standing behind your products. I have several Bose products and this was the first one I’ve had trouble with. Thank you again!
I purchased a pair of Bose Quiet Comfort 20i noise canceling earbuds in Nov 2015 for $249.00. They recently started giving me trouble while listening to music and podcasts. They started making whatever I was listening to speed up, slow down or stop playing. On Podcasts it would skip to the next one prior to finishing one. I contacted support and went through all this troubleshooting. They said, "yep sounds like the controls are bad." They offered to let me buy another set for $189.00. You have got to be kidding me? Why would I buy another set of anything that I paid that much for and broke 2 years later. I only use these when I travel on business, so I am not a daily user. I'm very disappointed with the product but most of all I'm disappointed with the support and backing of their product. It's too bad because the earbuds sounded nice until they started all this.
I placed an order for headphones. Was sent an email saying the order was received. Said that it would take 3-4 weeks to receive the headphones. I was logging in to the tracking weekly to see when it would be sent out. Never any info beyond order was placed. Said that tracking info would be available after item was sent. It has now been 6 weeks and I called customer service.
It was difficult to understand the person, her English was limited. Said that the item was never sent out since they needed more info about my PayPal account. When I asked why they didn't contact me they said that they are too busy to call or send an email. Here I order $500 headphones and they are too busy to contact me? Will never do business with Bose again. Please be hesitant about doing business with Bose!
I owned several Bose products due to quality and good customer service experience in the past, but not anymore. It looks like they outsourced the customer service oversea and the experience is terrible. They don't have any idea about the products, repeat over and over, "don't worry. we are here to solve your problem and to confirm your information. it takes literally 45 minutes." It make the experience so bad that you end to cancel any transaction you were ready to complete and decide to buy the Beats instead. One thing those people oversea don't understand that for Americans customer service is so important, some time more than the quality of the product. It's what make us to have confidence in a product. Bose you have lost me as a recurrent customer not matter how good your product sound. I am now a Beats fan.
In contacting customer service for Bose, I was greeted by a ESL person (not a problem except for explaining how to spell my name... NO JHON). TO the meat: Bose offers a program to replace damaged headphones for a fee plus shipping. They will ONLY replace the exact headphones... SO the process is that I send in my damaged goods, after I pay for the replacements (and shipping) wait until they receive it, then they will send the replacements in 7-10 business days. This means I will be without my headphones for 2-3 weeks... For a company that demonstrates their leadership in sound quality, their reluctance to let me hear it for 2-3 weeks is astonishing.
Put an order on the website to buy a speaker, got an immediate confirmation email about the order. 13 days later after no news about my order, decide to call them and the operator let me know they cancel my order due to some inconsistencies on my credit card and address. When I inquire why they did not contact me to let me know, she let me know that they don't contact the clients. Try to get transfer to a supervisor, after half hour of wait decide to hang up and get a speaker from other more reliable company.
I chatted with them and the agent assured me I could try the product and return if I didn't want it. I've had good experiences with Bose in the past, so I ordered the noise reducing headphones, about $300. I wasn't satisfied, could still hear all the background noise, so they sent me a UPS label email which I printed and I returned it using their label. 26 days later I notice no refund yet. I call and they say what is the tracking number. I open the email and I'm no longer able to see the tracking number, it says it is expired. Oh they say, "we can't tell you if it was received unless we have the tracking number."
"You have to call UPS and ask them." I call UPS and they tell me "no, the sender of the label (Bose) creates the label and you have to ask them." I call them back and they conveniently do not know how to find the tracking label, but no record of a return. Meanwhile, while I am on hold, I am looking through a month of receipts I have, and I find a receipt from the drop off location and look up the tracking number, and guess what, they did revive it 17 days ago. When the fellow returns to the phone, I tell him I found the tracking number and they did receive the package 17 days ago.
He took the number from me and then he says, "oh yes I see here that the package was received on August 14." Then I say, "so why is there no indication with my order number and record that the product is returned, and why haven't you issued a refund in 17 days." Then he says "oh, we have a new system and we are having problems with returns. Don't worry." I said "I'm not worried about getting my refund, because I will get it one way or another, but I am worried about doing business with you in the future if this is how you operate." I said "how convenient for you, that you have no record of returns or tracking numbers until the customer can prove the return, and how convenient for you that all record of the tracking number via email gets erased." Hmmm.
I bought a Bose system 3 years ago... Long out of product warranty. I called the Bose helpline and they asked me to send it back to get it replaced. A couple of things here say how "above and beyond" Bose is in standing behind their products. 1. It was well after the advertised time the Bose helpdesk would be closed. Two: The item was well out of is warranty but after troubleshooting with me, the tech said "That's odd. I want to take care of this." and he waived the repair fee and paid for the shipping too. WOW! I really respect how they stood behind their stuff.
We purchased a Bose sound system for our TV about four years ago. It came with a master remote which developed problems over a period of time probably from wear. I got the customer service number off the Bose website and called them. The representative I spoke to was extremely knowledgeable and identified the problem immediately. She not only sent me a new remote free of charge but placed on expedited shipping at their expense. We have had good luck with Bose products and their customer service was outstanding. I would not hesitate to purchase their products in the future.
Called in to trouble shoot Lifestyle 650 - Will not take update. Put on hold for over 20 minutes multiple times every time I call in. Supervisor finally got on and stated they would send a new Controller. Called back 2 wks later since not received and rep states can't find record. Again placed on HOLD - Customer service is the worst - $4000.00 and can't get not get an answer to simple questions. Stay away from BOSE not worth the Money any longer.
We have always enjoyed the BOSE products we purchased. Their service was awesome and although you paid a little more you got excellent service. I think those days are gone. Last year we purchased a home sound system. We purchased one of the top of the line systems from BOSE. We have always enjoyed their product and most especially their customer service.
We installed the system just to realize that it didn't work. We called and had a new one shipped. We have yet to enjoy our home sound system that was purchased last fall. We hired a company to put the home system in but found that the remote was not working. The store salesperson shrugged when we complained, and he explained we had to wait an additional 10 days for a replacement piece. The company we hired to install the system stated that the directions were inaccurate and hard to read. Gone are the days of helpful salespeople at BOSE. Gone are the days of backing your product and producing results quickly at BOSE. Not sure we will purchase from BOSE again.
I purchased noise canceling headphones 2016. Shortly afterwards the jack plug on the connection cable malfunctioned. Since then I have tried without success to source a replacement. Bose UK service centre promised to send a replacement FOC to my UK address which never turned up and the Hamburg store where I was living at the time told me they didn't have any. I am now based in Singapore and Atlas, the Bose agent want SGD50 to supply the cable. This has been a 6 month odyssey. Guess what - I have given up and bought a competitor's product. Excellent as Bose quality is it is not worth the hassle. I find it remarkable that they make it so difficult to obtain a replacement connecting lead but so easy as to lose a long term customer.
My multiple CD player has been in BOSE repair multiple times and never is fixed. For the 3rd time I took it into the store today and asked the Asst. Mgr. for a replacement. I told him about the multiple times in service; but, when he called to report the problem he refused to say it was the third time in a row because he only helped me two of the times. The store had no history of my account and neither did the repair department. Confusion is rampant in the service department and it is compounded by the fact that their telephone repair agents are in a foreign country and get confused easily.
The 3rd time I took the player into the store a telephone representative in a foreign office told me I had to take it home and send it from there. Today BOSE wanted to charge me for the new CD player in spite of their failure to fix it. This could have been avoided had the Asst. Mgr. given thorough information on the phone; if the store had a record of my transactions; if the repair department had records of the transactions involving this player; and if BOSE hired good old Americans to handle their complaints! VERY DISAPPOINTED! The merchandise may be excellent, but that is wiped out when your equipment needs repair and you join this circus! On top of that, I paid $75 twice for the non-repairs!
I purchased my headset at the AT&T store in NY city (not where I live) because my iPhone 7 won't accommodate my wired Bose in-ear headset that I LOVE and have had for about 5-6 years. I own a lot of BOSE products so I thought the BT headset was a no brainer. They sound great but won't stay in my ears, especially when I try to run or work out. Sure, I sweat a lot when I exercise but who doesn't. I tried all tips that came with it and none are perfect. I think a part of the problem is the bulkiness of the unit. I called Bose support to see if they can replace this unit with another or just give me a refund?
I got someone overseas who wasn't listening to what I was saying and kept repeating the same lines again and again, like my experience was going to change. She said I would need to go to NY and see if the store can help me out. Seriously? When I started digging I found a CNET article addressing this and reporting that BOSE loves their customers and do whatever it takes to make it right, but not in my opinion. HELP! I want my wired headset to magically be wireless.
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