Bose Reviews

If I could give Bose a negative rating I would. I just found out that my Bose Soundtouch they have just deleted the Cloud function. Therefore the preset buttons do not work. Making this unit obsolete. This unit cost me around $600 dollars years ago. Customize service was - “well we can’t provide the cloud service any longer so we have deleted it.” Save your money. Buy from another company.

When I bought my expensive Bose Soundtouch in 2016, I figured it was a good investment; one that I would be using for quite a while. I don't get great reception, so it was nice to have some radio stations stream through the Soundtouch app. But that is now unusable, thanks to a corporate decision by Bose to not support their own product beyond 10 years. Honestly, their speaker on the radio wasn't great. I know I have Bluetooth to play the radio stations from my phone, but then I have to plug my phone in, I can't talk to someone on the phone and have the radio in the background. I will never buy another Bose product, my own little boycott. I hope others do the same.

The number of lies and misrepresentations on the Bose Soundbar products is criminal and fraudulent, and they offer no solution. They just play rope a dope on the phone. How they are able to continue to operate is beyond comprehension. Maybe I'll be the first with the Class Action Lawsuit for grossly misrepresenting the features, functions, and futuristic capability of this now already obsolete product called the Bose Ultra Soundbar. They screwed me when they took my 700 into repair and offered the Ultra as a futuristic upgrade. What a lie that was! I want my 700 back!

I purchased 4 Bose SoundTouch10 wireless speakers. They stopped working today because Bose chose to end the cloud service that supported the streaming capability. I am told that I now have to use my phone or computer to enable streaming, which negates the original purpose of my purchase, to use the speakers on my wireless system. Customer Service tells me too bad, that's the way it is. Not a surprise that their 90-day refund policy is still in effect, but not their terms of streaming use. It is my opinion to recommend that no one buy Bose.

Quietcomfort headphones are not quiet. When voice is turned off, sick of obnoxious sound effects someone with ADHD designed. I don't need to be "vindicated" every time bluetooth connects or drops. Adaptive sound blasts you to deaf when going into a call. Class action must be started for making very customers wanting quiet deaf. I will never buy Bose again.

Never buying Bose product again, qc ultra earbuds left earbud went out without 5 months of getting them, bose won't do squat about it, basically told me to go buy another pair. Paid $300 for them, they are offering me an "upgrade/replacement" for $200. Absolutely not.

I have a 500 base module that isn’t working properly, I paid over 209.USD for it to be repaired. Twice its come back and it’s the same problem. You pay premium money and everything is outsourced to another nation where they pay them next to nothing, the “trouble shooters are not real kind. Now they want me to do a 3rd test and send it back again. For the money I originally paid and now for the repairs. Bose needs to open their wallets and take care of their customers and YES! Bring the business back to the United States. The service is done in the Middle East, products are made in Mexico.

I purchased a Bose 700 sound bar theater system with the optional Bass unit in 2021. By 2022, the Bass unit failed. I contacted them. I sent it out for repair. Customer service, though slow was great. Took 4 months to get the replacement. I was happy because they had a backlog on the 700 series Bass units and sent me an upgrade to 900 series to get me going again in a timely manner. Was happy. Then the 900 unit died after the warranty expired. I called again. Great people on the phone. This time I had to pay for the repair. Well over $200.

I used Bose’s trade-in program to upgrade my old wireless earbuds to the Bose Ultra Open Earbuds, and the entire experience has been incredibly disappointing. From the very first use, people I spoke to on the phone told me they couldn’t hear me clearly. I contacted customer service, and even they had trouble hearing me. They offered a replacement, which I appreciated—but after sending the original pair back and receiving a new set, the exact same issue happened again. When I reached out a second time, I was shocked to be told that these earbuds are “meant for exercise” and not for phone calls. This is completely unacceptable for a premium product at this price point—especially when call quality is a basic expectation. Reviews have also noted that call quality on these earbuds can be mediocre for the price.

Let me start by saying I have other Bose products that work fine BUT.. The quiet comfort ear buds do not...Not at all. The left earbud keeps going out. I was repeatedly told it needed an update or a cleaning. Both of which I repeatedly did. In the future I'm going to stick with Sony.