Bose

Bose

 3.5/5 (199 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Bose

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Bose Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Bose?
How do I know I can trust these reviews about Bose?
  • 3,743,927 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: May 11, 2022

@Bose. I bought Bose 900 few months ago, problem started from day 1 with connections problem and 2 months ago stopped working completely, sent to Bose for repair over an month ago received email today that just start working on it. Horrible. I want my $1000 refund.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 5, 2022

Firstly - the Bose website brags about its superior customer service - I say GOOD LUCK to that - and that's the joke. Now to be serious - bought my sleep buds about 1 1/2 ago and they are not cheap - can't fault the product in terms of what it was designed to do but after 1 1/2 years - Bluetooth connectivity failed and thus the product now doesn't work -- trying to get hold of customer service is ... well enough said on that front. : (

I live in Australia and even resorted to contacting the USA Bose office direct and that's no easy task and quite frankly, a waste of time and money. Any Bose product you buy I would say at first time of failure, be prepared to throw your hard earned money (and Bose product) away because there is no repair solution in sight and Bose certainly do not back the quality of their product. As a side note - I spoke with the last QLD BOSE repairer in our state who stated to me - he generally has to wait a good 6 months for Bose spare parts and is reluctant to take on Bose products for repairs given the poor support he gets from them. For me - I will never ever buy BOSE again.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Miscellaneous delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: April 8, 2022

    In January 2020 I purchased the Bose Lifestyle 650 from a Bose. 2 years later the SubWoofer (Acoustimass 300) fails to power up, Bose service contact says pay RMB2000 (~US$300) and we can then take a look. Searching the internet I find that it is a common issue with this subwoofer. Apparently, it usually occurs when the unit is slightly over 2 years old. A diode (basically an electrical non return valve) on the main circuit board at position J401 fails, the diode in question costs pennies. This is clearly a latent defect (either due to design error or substandard materials). So after 24 months a Bose item costing US$799.00 fails, so owning this speaker has cost me US$33/month and now they want me to pay another US$300 (US$12/month) to take a look at it. Not only do Bose have a quality issue but they have poor customer service. Do NOT buy their products, clearly you pay a high price for a low quality product.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 25, 2022

    Everyone knows Bose has high quality products, but their customer service is truly one of the best in the business. When you need a replacement for any reason they ask very few questions, so whether something broke or you don't like the specific product, they are happy to offer a replacement or exchange. I had a pair of Sport Earbuds and did not like the design because it lacked buttons for controlling sound. They quickly replaced them with Sport Open Earbuds, and despite the new pair costing $40 more, they did not charge me the difference. Other minor issues have come up and they are quick to honor my requests, most recently for a new case. The entire process took 10 minutes on the phone and the new case was put in the mail, due to arrive in 3 days.

    The only annoying thing I have noticed with Bose is the process that they use for exchanges. The new product isn't sent out until they receive the return, delaying the shipping of the new product by several days. I would suggest they simply charge for the new product and then refund it when the return is processed, as this would expedite things.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 17, 2022

    Called several times to get an email for returning earbuds due to missing one. In order to get another new pair for a better price I had to send the old one. They gave me the runaround every time and I never received the email. They hang up on you with a horrible attitude, told their website was old and needed updates I guess they get mad at you for complaining or telling them what they should do. No wonder this company has gone broke and closed so many stores. I wonder who and where are the owner or owners. They don’t seem to care about their terrible customer service!!!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2022

    We purchased this set about 6 years ago. In the 5th year, the system started having problems. It gradually quit working. Customer Service was worthless. The system was out of warranty, so tough luck. When you pay what we did for a product, you expect it to last longer than this did. We will not buy Bose products again.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 27, 2022

    I bought the Bose hearing aids. They were of poor quality. I returned them within 1 week. I have tried SEVERAL times to get my refund but can't seem to get it. I've got the return receipt as well as a confirmation from Bose that they have received the product and will refund my money. After several texts and phone calls I still can't get my refund. About to file suit for deceptive practices.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 6, 2022

    I got the Bose SoundSport free earbuds for my birthday last year and now they don't work. The sound is good but it don't last long. There is no live customer support. They deal with people through automated texts. They say that the product is guaranteed to last but that's a lie! It barely lasted a year and my cheap earbuds that I paid $25 for is still working just fine, my wife paid $239 for the soundsport and they don't work. I use to love Bose products but now that I know that there is no support when the product goes bad (even though they guarantee years of use) I will NOT be purchasing anything from bose again. I wish I would've read reviews before asking for bose earbuds for my birthday.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2021

    Buyer beware!!!! I bought the Bose qc earbuds a few months ago but they were defective. They disconnected when I closed the case and the left earbud put out very little sound. I sent them back to be replaced with a new pair. They sent back the same ones claiming they were new, but they still had the same problems. The csr in the chat was extremely rude and argued with me the whole time. I just asked for my money back because the whole experience was terrible.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 9, 2021

    I recently purchased two Bose products the - QC Earbuds & Noice Cancelling headphones 700. The QC earbuds arrived today and it is not working. I'm ok when a product is defective because it happens once in a while; however my experience with their customer service call center is VERY DISAPPOINTING - 45 mins waiting for an agent, then an hour and 30 mins later troubleshooting the issue. The issue was not fixed so now I'm returning both products bec not sure I trust the product plus the long wait. I have been a Bose customer for long but now it is time to switch to another brand, unfortunately. :-( Really it bothers me because it was a brand I swore by it.

    Be the first one to find this review helpful
    Loading more reviews...

    Bose Company Information

    Company Name:
    Bose
    Website:
    www.bose.com