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My left Bose SoundSport Free Wireless earbud stopped working after about 4 months. It just wouldn’t seem to connect to the right one anymore. I disconnected and reconnected, reinstalled the app, but nothing worked. I took them back to Best Buy, but they said it had been too long and would not help me. So, I had to go online to find contact info for Bose. I found a number and called them up. The man who answered had a heavy Indian accent, but understood the problem and explained the process for getting them replaced.
They sent an email with a mailing label for me to print out, and I packaged them up and sent them back on 10/31. It said it could take a few weeks. However, on 11/03, the UPS truck came to my house with a package from Bose. A brand new set of earbuds, just in time, too, as I was getting ready to go to the gym. I had bought a different brand to use while I was waiting, because I thought it would take longer, but no one else even comes close to that awesome Bose sound! And the customer service was awesome when I had a problem!
Purchased Bose Freestyle earbud, the connection for 3.5mm wire frayed losing sound quality. As if this was problem enough this is the 2nd generation that has the same design/manufacturing flaw. There is no consumer redress. They are aware of the problem and have no desire to repair or replace. Caveat emptor "BUYER BEWARE".
My L1 PA system stopped working after 10 months. It has a 2 month warranty. There were 3 possible parts that needed repair. After describing the issue Bose asked us to return the power stand. They paid the shipping but we paid for the box & packaging which was about $20. They shipped it back after repair and it didn’t work. Their tech support tried to have us send back the exact same part but I’d already told them no it might be one of the pole speakers but we need to send back all parts. I reminded him I’m a working musician and this is hurting my income. The customer service person was hard to reason with and especially hard to understand. I asked to talk to a supervisor. He understood my frustration. He sent me all components new and then I also had the boxes & packaging to ship back. The new system worked well.
After a month I was finally happy I had my PA system wowing again. The only problem was he sent only one shipping label for 30 lbs. I needed to return 2 boxes totaling 70 lbs. I called Bose from the UPS store. The rep agrees to email 2 labels but then he got the weight wrong. I’m so got the UPS person told me the weight. The Bose rep said don’t send the cases with the parts. I explained that they send me new cases each time therefore the right thing to do and for protective shipping I had packed the parts in their old cases. He understood after I started getting mad and increased the weight to include cases. We got what we needed but had to be persistent. Sometimes the customer service reps aren’t too bright so you have to be your own advocate. But Bose wants to make good on their product.
The product is superb. We have at least 6 different headphones; noise canceling included. However the customer service is a call center in the Philippines and they must be reading off cue cards. Besides whatever they say is just NOT true!!! Have no idea!!! Keep you on hold for 25 to 45 mins. In fact I am currently on hold as I asked for a representative in the US... 25 mins so far. Bose is a US company. I buy their products because they are good, expensive, but great. and I want to support American companies. So why cant I speak to somebody in the US??? I would like a resolution today, US time...
I ordered my Bose Headphones for 4000 dollars - and it said it would come within 5 days but they didn't come and I looked everywhere around the house but they weren't there. Now when I look at my order number it says it did arrive - which they did not! Now I've paid 4000 bucks for a pair of headphones that did not arrive and I'm never getting that money back... thanks Bose... never buy their stuff!
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Firstly, these are good headphones. Good noise canceling, good sound. My issue is the Bluetooth support and the support provided by Bose. If what you want to do is to listen to audio from a smartphone via Bluetooth they are very good. If however, you want to listen to audio from a smart TV (I have a Samsung 2016 model), be warned that actually getting a Bluetooth connection is very hit and miss. If you can connect, they stay connected, but actually connecting works at most 5% of the time.
I contacted BOSE customer support and to say the least they were unhelpful, telling me that the headphones were not meant to connect via bluetooth to a smart TV. Really? When I suggested that this should not be a device specific issue, the agent told me that "Bose did not have the time to test all different combinations of kit". Well that's OK, but surely they should react to Bluetooth connectivity issues. These headphones cost well north of £300 after all. I emailed the CEO of Bose in the UK, but have had no response.
I've waited a long time to invest in a Bose headset. Voila! A complete disappointment. As other have indicated in reviews, there is a looseness in the wiring. One ear does not receive reception. Horrible. Now, I'm traveling for months and cannot return the product. I hope it has a warranty. Warning... Do not buy!
Repair cost which was to take 2-3 weeks to complete took 6 weeks to be returned. I had to contact several times to get updates on repair status. Was seeking some sort of "goodwill" compensation as this was over a $100 cost and was told nothing could be done in response to this delay. Have spoken to customer service representative and supervisor without any offer to show some loyalty to the multiple Bose products I currently have in my home. May have to rethink before either purchasing or sending in a Bose repair in the future.
I deeply regret that I had the desire to work together. Three months now I am not able to get battery for the S1 Pro Sound system. It is funny and at the same time disgusting. Your team in Bulgaria is poor and the relationship with the head office is non-existent. As head of the Bulgarian Artists' Association I will recommend a full bust of the purchases from Bose.
My Bose Sound Touch 30 Speaker stopped working in about two weeks after purchase. The Bose rep tested it via internet and asked me to send it back for repair. She also tested my router, modem, and internet speed and said they were fine, but could not explain why my Wi-Fi Bose devices (speakers) were randomly stopping and starting when played together. I am so frustrated that I didn't ask why my remote for my Sound Touch 650 system locks up my TV screen when I switch sources from Sound Touch to Cable Box. I must do a 10 min reboot to regain live TV. The Bose folks are nice and have my sympathy, but their hardware is becoming second rate and their software is terrible. Never saw so many glitches in such a simple app. I have been a Bose user all my life but not anymore after this set of headaches.
I sent my headphones in to get fixed up because they had started to just get normal wear and tear after having them for a couple years. I sent customer service a message offering to pay them to get them "refurbished". They responded almost instantly and told me they were more than happy to help and asked me exactly what was wrong. I explained all my problems in detail and they then sent me a shipping label for my headphones. I sent them in expecting the refurbishment to take a week or so. It was not even 10 days later I get a package... THEY SENT ME A BRAND NEW PAIR. In new packaging and all. Talk about a company going above and beyond for their customer. They earned a life-long customer with me. I will only be buying Bose forever. Thank you Bose!
I purchased a new Bose speaker about 3 years ago, while the warranty was in effect I was having problems with it charging. I called in and they performed a reprogram and it worked for a while and would stop charging again. After the warranty ended the problem kept happening, so Bose had me send the unit back for repairs and after a few months it would stop charging again. This happened a few more times and after more failures they offered to replace the unit with another one and I agreed.
After a few months that one failed again, I was frustrated and asked for a partial refund. They did not want to refund me but did offer an upgrade to a newer style speaker, I have had this for almost two months and it stopped charging as well. When I called in yesterday and their attempts to update the unit failed they asked me to return it for repair. I said I'm not doing this anymore. I want a partial refund and I was told by their rep. Nero he would not agree to a refund and I have no other options but to keep returning the unit for repairs... I thought Bose was better than this, I was wrong.
I just received a free remote control replacement for my Bose Soundwave, and in less than 24hrs! This is not my first interaction with Bose to seek a fair and satisfactory remedy to my needs. I have always been treated with kindness and prompt service by Bose and its customer service representatives. I am sorry to read poor feedback from others as I have ALWAYS received 5-star assistance. Not only does Bose make incredibly great-sounding products, their customer service in my experience was equally superb.
On Sunday, while trying to buy an outdoor speaker set for a Father's Day gift, the Bose website kept giving me an error. The Fraud Dept at my bank called because they tried to charge me x4. On Monday, I called customer service to place the order directly. Today is Wednesday, I called to check on my order (Father's Day is 4 days away!) and they don’t have the speakers in stock and won’t be sending them out. No email follow-up to let me know!!! Horrible customer service. I will not buy from Bose again.
I bought a pair of Soundsport earphones back in 2015 including an extended warranty (i.e. 3 years total warranty). After about 2.5 years, the cable started to wear out and break and I tried to make use of the warranty. At first I was offered a new pair for 50€, which combined with the 30$ I had spent on the warranty is almost enough for a new pair - then why buy the warranty?
I declined and asked if I could at least get a discount on a different product instead - the response was no, all of the sudden the warranty was not internationally valid (something the sales clerk at the Bose store I bought the earphones at confirmed it was). All in all a very dissatisfying customer service experience. Considering the money their products cost, Bose should know better. Will look for a different brand for my earphones now.
The customer service this company uses is obviously overseas, the representative I spoke to was so rude and so unhelpful. He did not answer any of my questions and kept speaking over me. Rude rude customer service experience. I asked to speak to a manager and he put me on hold for more than 15 mins. I use to work CSR I know he left me on hold on purpose to be spiteful. Unacceptable!!!
I thought I would get the best noise canceling headphones, that's why I got the Bose QC (25 Acoustic Noise Canceling Headphones) product. It worked well for a year and then the left side stopped working. I contacted Bose and they told me I would have to pay to get it fixed. They have no problem selling their defective products at a premium, but what really gets me is that they take your money and don't stand by their products. The word needs to get out to stop getting ripped off by Bose.
Paid about $550 for this system thinking Bose was great. Quit working after a little over a year and was told it was out of warranty and it would cost me a little over $100 to fix at Bose. Called the customer service number, sounds like I got India, was told it would take about 3 weeks which I was never told the lead time. I will NEVER buy another Bose product. I think I just paid for the name, never again. Customer service person was very short with her answers.
I purchased the Soundlink Mini II in January of 2016 and it is no longer functioning. The speaker will not charge and when it is connected to the power source it shows the red flashing battery light but never charges. Upon further research, I realized I was not the only person with this issue as there are thousands of complaints online. When I contacted customer service they told me I would have to pay $75 if I wanted it repaired because it was no longer under their warranty. Why would I pay $75 for the speaker to be fixed for a few more months when I could put the money towards a new speaker that does not have the same issues that Bose does? This was an amazing speaker for the year that it worked but I will never buy from this company again after seeing how they made their manufacturers issue a consumer's problem.
Over the ear QuietComfort 15 - This my third pair of noise-canceling earphones where the pads have deteriorated. Each of the first 2 times I took the bait and bought a new pair at a reduced price hoping they had solved the problem. Each pair works perfectly other than this issue so it is hard to stomach this new deal for me, which is buy a $200 upgrade for a new pair or pay $35 for new ear pads. The head pad can't be replaced. For what these things cost, they should be giving me these pads for free and having someone in the shop replace the head pad. So I am done with Bose. I have probably spent $4k with them on their L1 model II and headphones. I am sure the 20 other headphone companies that have sprung up have products that don't deteriorate. These headphones are maybe 2 years old.
Hello, I have SoundTouch Stereo JC Series II Wi-Fi. I managed to set up & connect to my router. It is playing radio and iTunes library. I can control from phone and Mac as well by SoundTouch app. Round controller also working. But whenever I am playing anything from my Mac or phone (example YouTube, Skype or from any web), the sound is coming from only Mac or phone. It is not playing from my JC series 2 wirelessly. How can get my audio wirelessly? Thank you.
I recently contacted Bose discussing that I had purchased a pair of QuietComfort 25 Noise-Cancelling headphones back around 2015. These were around $300 at the time and well worth it as I believe Bose offers superior quality. However, in January of 2017 the left ear cup was not producing sound. I knew although the headphones were several years old that they surely were out of warranty but their lack of function was very premature for such an expensive set of headphones and for how well they had been cared for.
I contacted their support staff and as a courtesy for being a loyal customer, they offered to replace my headphones at no charge. It was extremely refreshing to work with a company that actually seems to care for its loyal customers unlike many of the other tech companies nowadays. All I had to do was mail them my defective headphones so they could confirm that I was not trying to trick the company into free headphones and my replacements just arrived and work wonderfully.
Let me tell you, I hate writing reviews. But man this company treated me so good. So I had bought the wireless headphones before and I broke them, at this point I was leaving for boot camp (therefore I never did use my Geek Squad warranty). When I came back I decided to buy another pair because I loved how my old ones fit and sounded. The new pair was not as good as the last. The volume did not max out, its battery was all jacked up. Finally one day it wouldn’t turn on. The battery light was green when I charged it but it would not turn on.
So I called customer service (take in count I had no type of warranty on this pair), they were very kind first of all and they literally told me that I could send them in and could get a new pair, FOR FREE. Of course it was not my fault they broke but how many companies do this? They sent me a packing label, I shipped it off a Monday and it came in exactly a week with a brand new pair of headphones. Very very pleased with my experience with this company and I will continue buying products from them. God bless!
Representative from company contacted me to resolve the issue and acknowledged miscommunication on their part. They will work to improve this process for future consumers. Received functional replacement unit and will receive shipping refund. This was resolved fairly.
Purchased Bose Wave Radio IV and received a defective product right out of the box. Unboxed product, plugged in unit, connected to internet via the app on my IPad, then unit had the message frozen on it, “Please Update” and nothing I could do with the app, even reinstalling it helped. Since it was Christmas Day with no customer support available, I spent a few hours researching ways to troubleshoot the issue. Tried all methods – hard reset with the control button pressed while plugging the unit back in, doing a factory reset, downloading the update on a USB thumb drive and plugging in the usb drive to the unit then finally plugging in the unit to a PC to update it directly that way. After all that, the message, “Please Update” was still frozen and couldn’t even use the CD player or radio. The “touch” control on the top of the unit didn’t even work.
Waited until the next day to call customer service, even though they had to transfer me twice, the wait time wasn’t too bad until I was able to speak to a representative. Even though I explained to her everything I already did on my own, she told me to do a hard reset (something I had already tried doing 20 times or so) by unplugging the unit and a few minutes later plugging it back in with the control button pressed. She later took me through the app process to try to remedy the issue (which I again had previously tried numerous times on my own). When she understood that the unit was still frozen with the “Please Update” message, she asked if I had a desktop then proceeded to have me allow her to remotely access my PC to install the app and download the update that way. After trying this method, the machine was not able to update and still had the “Please Update” message on it.
The representative proceeded to tell me that I must have received an older unit. I asked what were the next steps I needed to take and she told me that Bose could send me a replacement once they receive this unit from me. I asked her for more details about this process and she asked me how long I had been using my unit. I told her that the unit was received and unboxed yesterday and that I haven’t even yet had the opportunity to use it yet – it never worked. She responded that she was able to get an exception for me and that a replacement unit could be shipped out to me without the other one received first, and that it would be here in the next week or two. She told me that the instructions to return the unit would be in an e-mail to me along with a label.
I received two e-mails, one with a return authorization number with instructions not to pack the cables and accessories and then another e-mail stating that all accessories needed to be packed and provided a shipping label that clearly said that it was not a pre-paid, had to go to a UPS or FedEx to ship the item and make sure that the item was insured. As instructed, I went to UPS to ship the item to their warehouse in Yuma, AZ and ended up paying over $70.00 for the least expensive ground shipping plus insurance. Upon returning home, I was that yet another shipping label was e-mailed to me, this time a pre-paid UPS shipping label from Bose. I called UPS but it was too late to retrieve my package back and receive a refund. The package had already gone out.
At this point, I have no idea if or when the replacement unit will arrive. It would have been great to get a shipping update so that I would know approximately what day to be home in case I would need to sign or at least not let an item worth over $500 sit on my porch all day. I would have expected better from Bose. This is the first time I purchased a Bose product and I would be very hesitant to purchase another one again.
I would give the 0 star if they have that option. Very, Very, Very Worst experienced ever. Placed order of F1 Model 812 in amount of $2208.19 on Nov 26 with intend to use for Xmas party. Within 30 days later I received 1 email confirmation for subwoofer and subwoofer arrived 15 later. Absolutely no communication at all from Bose, no follow up or whatsoever... You on your own!!! Period. Bose They don't care about their customers. They outsourced the customer service overseas and experience is terrible. They don't have any idea about customer service. It makes the experience so bad that I end up to cancel all transaction were ready to complete. NO MORE BOSE FAN BYE BYE.
I just bought Hearphone to hear better. But the technology is so bad, that it took me at least a month to realize that. I cannot adjust the right hear at all. The hearphone is very expensive. I bought this one from local Best Buy. They are not returning it. Please return this one and give my money back. I am a very poor teacher to spend so much money for this kind of technology. I am hard to hear from right ears. Please help me.
This $500 Quiet Comfort 35 II Bluetooth headset is completely incapable of functioning with Windows 10 PCs. I got a 2 hour runaround with technobabble thrown in blaming everything and everyone but Bose. Sadly a 50$ headset from Logitech performs the same wireless that Bose advertises and cannot follow through on. In 2017 with a modern PC with a Modern OS (Windows 10) the Bose headset should function as seamlessly as a $50 Logitech headset. I'm a Senior Technical person and am very familiar with technology. This is totally unacceptable. The fact that I had to wait for 2 months to get the custom headset just adds salt to the wound.
From the first call into Bose to establish a return under warranty for my inoperable wireless headphones to the rude individual on the call I made to determine the where my replacement headphones were over two months after UPS proof of delivery, Bose should be anything but proud to consider themselves a company of quality.
I purchased a Bose SoundTouch base system with 2 wireless speakers in November 2016. This system operates via an app that must be downloaded to a computer, tablet or smartphone. The app automatically upgrades itself, there is no option to stop the auto-updates. The option to play the base units with the speakers is called "Play All." The functionality of Play All has degraded with each iteration to the degree that it no longer functions and all speakers are non-working. Bose forums are filled with thousands upon thousands of consumers looking for answers. I spoke several times via telephone to Bose support and twice technicians have admitted that the current version of the app will never allow the Play All function to work. Further, that Bose has been aware of this issue for 11 months and that there is no solution on the horizon.
You cannot scrap the current version of the app, nor can you reload the older version that did work. This company is knowingly selling a product that does not work. The technicians have admitted that it's standard procedure to simply ask consumers to reboot routers, buy new routers, plug and unplug units, scrap and reload the application until something works for a few moments to get you off the phone or offline - knowing full well that whatever quirk managed to get the system to work, will never work for long. They know this, they have admitted this and have said they will do nothing about it. I have seen others who mention this in a Bose forum be quickly removed. There are currently multiple class actions against this company. It is my hope that someone will see this review before purchasing a Bose system, decide to buy another product and spare themselves the frustration, expense and disappointment I have experience.
I spoke with Steve/Bose. He apologized for the product and was willing to send me another one since I had not used it much. I have received the ear buds and they work good.
Thank you Steve and the Bose Corporation for making this right and standing behind your products. I have several Bose products and this was the first one I’ve had trouble with. Thank you again!
I purchased a pair of Bose Quiet Comfort 20i noise canceling earbuds in Nov 2015 for $249.00. They recently started giving me trouble while listening to music and podcasts. They started making whatever I was listening to speed up, slow down or stop playing. On Podcasts it would skip to the next one prior to finishing one. I contacted support and went through all this troubleshooting. They said, "yep sounds like the controls are bad." They offered to let me buy another set for $189.00. You have got to be kidding me? Why would I buy another set of anything that I paid that much for and broke 2 years later. I only use these when I travel on business, so I am not a daily user. I'm very disappointed with the product but most of all I'm disappointed with the support and backing of their product. It's too bad because the earbuds sounded nice until they started all this.
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