Bose

DO NOT BUY! TL;DR: Excellent ANC - best going, but way too easy to lose one. And Bose makes you buy it all again. While other makers have added Find Earbud features - many can now tell you where it was last seen even if off, and you can even make a sound from the case - Bose has removed what little there was.

Will never buy another Bose product ever again. Paid 300 dollars for ok ear buds, lost 1, they won't sell me a replacement, and offered me a 20% discount to buy another set of 300 dollar earbuds. No locate feature like lots of other great quality earbuds that are half the price. Will never do business of any sort with Bose, ever again.. Their customer service is trash.

In December 2022 after looking to a lot of speakers we decided to buy sound bar 300 for our new home studio. We believed that Bose was really a good choice, but NO after only 3 months the sound bar stops working while we were watching tv with the speaker on. Lost 3 hours of my life trying to troubleshoot it with Bose. Nobody knew what was wrong and they want their customers to be IT specialist and nothing works and I have to start a chat 3 times because the specialist left the conversation and ghosted me. Lost my Saturday night with them. TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE. I WILL RETURN IT AND BUY JBL.

I returned a product in January, and since then, I have been waiting for a refund. It has been an incredibly frustrating experience, as I have been in constant communication with the customer support team, but every time I reach out, they tell me to wait another week. The lack of transparency and efficiency from Bose is truly disappointing. I understand that delays can happen, but the repetitive and seemingly unending cycle of being told to wait another week without any concrete updates on the progress of my refund is unacceptable. It has been several months now, and I still have no clear indication of when I will receive my refund, if at all. For anyone considering purchasing from Bose, I would advise caution and recommend exploring alternative options. The hassle of dealing with their customer support and the uncertainty surrounding the refund process has made this a regrettable experience, and I hope that others can avoid the same disappointment.

I returned my Bose Sleep Buds II on the 6th of March (nearly a month ago), was told that the time that it would take 8 - 10 working days for the refund to come through. Had to contact them at least five times through chat, and while the agent I spoke to was cordial and polite, I kept getting the same story that it would take such and such a time.. It has been nearly a month since I returned my product (should have just kept it honestly) and after seeing multiple negative reviews here for the same reason, I feel I had been scammed.

I recently purchased a new expensive latest model of Bose Smart Soundbar 900 from Bose directly online with surround speakers and speaker stands. From the moment I connected the new soundbar, I had problem and difficulty initiating the start-up connection with using and maintaining sound including connection to my TV as well as Bose music app on Android phone. I contacted the Bose technical support and after spending about 40 minutes, the technician could not fix the problem and we ended up to uninstall and reinstall the system including the Bose Music App on my one-year-old android phone.

Hearing aids failed, and Bose promised a refund. I sent them back two months ago and told me a series of stories, then they claimed two weeks ago that the refund was "complete". Along the way, they continuously lied about the refund process. Still don't have the refund. Bose has taken a serious turn to the dark side. Extremely untrustworthy.

I recently received my Bose revolve plus, series two speaker. Right from the box it didn't work. After taking considerable time to make it work, I was forced to call customer service. The first lady I spoke hung up the telephone after I explained the problem. The second time I called, a gentleman suggested I exchange it for another taking upwards of three weeks! He stated that's all he could for me. We all know that Bose has gone downhill on quality, but the sound is still very good. I am a trained musician and would now recommend JBL speakers. Excellent quality, excellent sound, excellent price.

Called Bose Corp to order a complete home theater on November 3, 2022 witch included Sound Bar, Bass Module, Bose Surround Speaker, Mounting Brackets for Sound Bar and Surround Speakers. Also an Extended Warranty For a grand total $2,366.95. The following day while looking on-line at the Bose Site I noticed that they offered an option of Bose Pay. This is a finance promotion that they offer where you pay equal installments at no interest. I called Bose to see if I can get this option. Their response was if I would like this option I need to return the purchased items and re-order them on-line. I explained that I made my purchase less then 12 hours prior to the call. They said they could not make exceptions to wait for the unit to arrive and send back via UPS at no charge.

I purchased the Bose Sleepbuds II less than two years ago, and the base unit no longer charges at all, even after resetting it as described on the Bose support webpage and trying different USB cables and chargers. I am highly disappointed with this product, and I see plenty of complaints on the Internet about the previous version I regarding charging issues. I have not used it frequently lately, but I have decided to use it regularly to get a good night's sleep, only to discover that it does not work anymore. Otherwise, it is in perfect condition.