Bose Reviews

Bose, I have a problem with Quit Comfort Earbuds that don't have a lot of hours of use on them.. Earbuds are flashing red and white. I only use these earbuds for travel. I'm a DJ and take very good care of my electronics. There's are a lot of complaints about this product. Seems like a recall should have been done. I have JBL, Jabra, Soundcore, Soundpeats, Sony and they all still work fine after years of ownership. I've reached out to Customer Service and they said no repair is available. We can sell you a new pair at a discount. I already paid $300 plus tax for these. They should be a lot more dependable for that price.

Bose your trade in policy is HORRIBLE!!!! As a customer who just purchased a pair of $500 headphones earlier in the year and now you release a 2nd generation to the same product but you DO NOT allow your customers to complete a trade in, pay the difference of whatever the value is now for the older product and upgrade. This makes NO SENSE at all!!! You will be able to retain long term customer by revisiting your trade in policy just in my humble opinion. This is one of the reasons APPLE continues to keep their customers long term. DO BETTER Bose!!!

I wish I could give this company 0 stars. I ordered my husband the Bose QuietComfort Ultra Earbuds for his birthday. They were not cheap, but we LOVED them, so much so that I decided to order myself a pair. The charge lasts a really long time, which is fantastic; however, after a little over a month I finally needed to charge my earbuds (I only use them for an hour or so a day at work). I noticed the right earbud was not charging. I followed all of the troubleshooting guides, made sure the rubber stabilizer was on properly, nothing between the charging magnets, re-set everything, etc.

Bose QuietComfort earbuds are the worst. I will have 80% plus battery in both earbuds and they won't connect. Or they will connect, but one will say 0% battery. I have to plug them in to get them to connect. This happens more times than not. Just about every day, I go through this. I will not be buying another Bose product. For such a "high end" product. You'd think they would work better.

I have been a big fan for Bose products, for the past 20years, but now I’m not anymore after spending more than 20k on Bose system, i.e. 3x Bose L1 model II with big subs, bose 123, 2 x wave radios, I just want to get rid of all of them just because of the support to customers. Today I’m not a fan anymore. They are willing to sell me a brand new Bose L1 Pro8 but no parts…. ** stupid!!!!

Dreadful company. Bose frames don't charge and they think it's a good idea to try and sell a different product at a discount. Disgusting the frames cost around $400 and are useless. They discontinued for a reason obviously. Wish I had gone with Rayban.

Worst company ever. Ordered items that showed in stock ready to ship. 12 days later and they still haven't shipped. Now Bose tells me it will be another week or more. To add insult to injury, they transferred me to the wrong department and then hung up on me. Never again...don't waste your time.

Great products but customer service sucks. You cannot email this company with a complaint. I called twice got hung up on once for service was just out of warranty and they would not cover an earbud that would not charge which according to YouTube is a common problem usually they give you a refurbished model of it, but all they wanted to do was sell me something else. Terrible customer service. I would not recommend this company at all. I will be selling all my Bose products, I will never use them again.

Recently purchased Bose QuietComfort earbuds. One earbud would shut off after 20 minutes. Support had me try many time consuming troubleshooting scenarios. All failed. Next I was to return for replacement BUT it’s taking weeks. They have had the earbuds for a time and need to evaluate and examine them before a replacement is issued. I’m looking at 6-8 weeks without my earbuds before support decides to replace them or not plus another 6-10 days return to me shipping. Terrible Customer Support. Never again!

I was first introduced to Bose as a kid, my military brother-in-law swore by this brand. So I started buying them. Then my mom came to visit and I got her a knock-off brand from FIVE BELOW for $8.00, they sound BETTER THAN MY $300.00 Bose Brand. I FEEL CHEATED!

I have been told Bose that the Acoustimass Series subwoofer module 10,15,16 and other subwoofer that has been placed on the recall list. They are not safe to buy. I see that people are sell them for a lot money on eBay and offers up. I would not take that chase knowing that it could burn your place of living down. But feel free to do whatever you desire!! Good luck out there shopping!!

Bose in ear speakers have faulty charging capability and left ear speaker will not even charge. Only about a year old. Used less than around 100 hours at the max. Will not purchase bose again. Sad that they don't stand by their product. Only interested in profit

Very poor quality work. I've had them for half a year and they have gone out once again. This is my second pair also this product fell apart in my ear so it's very difficult to get it unlodged. I had to get tweezers and all that. Not impressed at all especially for $279. I want a full refund, and I'll keep leaving you bad reviews just because of this. Can't find the serial number to give you to replace them or repair them. I've looked all over this thing and it is not visible so therefore I cannot make a report or get them repaired because I cannot get the serial number and this is the only picture I can manage to take that you can see any kind of letters or numbers to make sense of it.

Seriously disappointed with products and service. Had 3 headphones all failed with rotting ear cushions on all three. Sent all three back and only got one replacement at a cost of $300 and no acknowledgement of the others and the issues. NOTE: BOSE has not addressed the disgusting rotting of their fake leather cushion coverings. They turn gooey, sticky, and shed the outer film. Over the last decade Bose offered free cushion replacements. Guess that is cheaper than fixing the problem.

I'm disappointed to have to write this review. I have had 9 different Bose products for me and my family and for about 5/9 experience has been fantastic. I love the sound quality that Bose has and in the past have been happy to pay a few (sometimes more than a few) dollars more to get a Bose products. I have the app and was a big advocate for their sound. No more.

I’m extremely disappointed with my recent experience with Bose customer service. I initially sent in my complete Soundbar 500 system—including the soundbar, Bass Module 500, remote, power cord, and HDMI cable—for repair. When the return shipment arrived, only the soundbar was included. I contacted customer service immediately, and they acknowledged the issue but have yet to provide a resolution for the missing Bass Module.

Purchased a $1,413.00 Bose aviation headset A30 in November 2024. It was defective and I had to return it. The refund was made in a timely manner. I purchased another one to replace it and again it was defective. I returned it. It took almost one full month to get the refund after filing a dispute through my credit card company. Bose quality control needs major improvements. It is time for them to manufacture them in the US and not overseas and above all get their act together.

Ordered headphones and received an empty box. I reached out right away. They told me it would take 5-7 business days to resolve. It’s been over a month and they’re refusing to provide a refund or replacement. I suggest you purchase elsewhere, and stay clear of this company.

Absolute worst customer service I’ve ever experienced in my entire life. Three hours on the phone and spoke to 5 different people only to be told they will not honor a discount they gave me prior. They stated that their policy has changed since they gave me the discount due to a faulty product. I’ll never buy BOSE ever again and a shame because it was the only brand I’ve ever purchased for any audio product.

I bought a Bose Wave radio for Mom on Mother's day. The biggest most expensive one that they made($399). When I came home later that year. Mom told me it had qui working the same day that it came. The tuner had quit almost immediately. Bose when contacted said it must have been a surge coming down the antenna cable. They would not hear anything else. I told them that it was the only item that had quit. Everything else was working, everything else worked fine. They would not take it back or replace it. They said It cost as much to repair as replace the tuner. As far as they where concerned it was a power spike even though it was the only item affected. MOM'S NEW TOP OF THE LINE WAVE RADIO LASTED 15 MINUTES. THEY WOULD NOT STAND BEHIND THEIR PRODUCT NOT EVEN ON MOTHERS DAY!

This company is horrible! I bought a speaker that worked for about 4 months. Once it broke I tried getting it replaced and they didn’t care because they said the product was discontinued. They refused to replace the malfunctioning item and did not care about the customer at all. I tried calling more than 3 times and received lies until they flat out told me they weren’t going to fix the situation. Awful.

A Word of Caution About Bose's Trade-Up Program. I wanted to share my experience with Bose’s trade-up program as a warning to others who may be considering it. I traded in my NC 700 Bluetooth Headphones, which were in near-mint condition and included all original packaging, carefully resealed. In return, I ordered the QC Ultra Bluetooth Earbuds, which were on sale at the time for about $200 plus tax. During the trade-up process on their website, I provided my payment information and assumed—based on how the program was presented—that the value of my trade-in would be assessed and credited toward the purchase afterward. However, after receiving the new earbuds and noticing no adjustment to my total, I contacted Bose support.

I purchased these headphones for my upcoming trip in a couple weeks. To save myself the headache of any third party issues, I ordered it directly from the Bose website and this is EXACTLY how I received it. Absolutely torn apart, nothing sealed and the packaging looking even worse.

I've had a great experience with Bose over the years, and I wanted to share my journey. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the SoundSport, which I loved until the battery life deteriorated. When I reached out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a UPS label, and within a few days, I received a brand new pair.

JMJ. After years (1974) of experience with Bose, I recommend Speakers only. No AM, FM, CD, or Display. I recommend any type of Speaker. Everything else breaks over time. Display goes blank. I had to reboot the System to get it to work using AM, FM, CD with the Display lit up but no details. Sad. I had a 360 stereo, 301s, 901s, Surround Sound, Large tall stereo with AM, FM, CD. System IV. Just threw it in the trash. The foam rubber around the cones in the 901s disintegrated. Very good sound. But that’s it.

How can you possibly charge anybody $220 for a pair of earbuds that last less than a month and has continuous bug issues. This is absolutely ridiculous, at this point I'll compare Bose to Temu. And it's not just one or two people. It's freaking everybody. This is a recall level bug that Bose does not seem interested in fixing whatsoever I have a friend who was sent eight different pairs eight. Each one after the last had the same issue. I've gone through three pairs now. I will never buy another Bose product again. Not to mention their customer support is mediocre taking damn near 30 minutes just to get a new pair sent. But now imagine doing that once a month every time your earbuds stop working.

Had gotten a wave radio a few years ago, loved it at first, however after a year or so the CD player stopped working, ok maybe I got a lemon, kept it as a very expensive radio and took a chance on a second wave radio, foolishly as it turned out, second one was no better and stopped working within two years, customer support not helpful at all as all they offered was to sell me a replacement, as far as I'm concerned these are disposable overpriced pieces of junk, do not buy

I was going to purchase a surround bar from BOSE. I went to their website and they offered a 10 % discount that I filled out the form to find that the code did not work. I call customer service and they said they would honor the 10% coupon but I would have to fill out paperwork after I purchased it. I will never do business with these crooks. I already unsubscribed from their emails. BE very careful with these scammers.

I was in the veterans hospital and for my birthday someone gave me a pair of Bose earbuds and after 5 days they stopped working.. I didn't know the earbuds were a few years old. But they were new in the box. I tried calling Bose and they said, "We don't care if you're a disabled veteran". The customer service was very mean. She said, "We will not exchange them". I appreciate the gift.. But bose will never get my business again and many guys at the va feel the same way..

Bought a pair of QuietComfort earbuds for my husband, for Christmas 2023. Bose has always been known for their quality and we have purchased several other Bose products over the years. The main reason I went with Bose is we are on a fixed income and I was sure this was a good investment. Here it is a little over a year later and they are absolutely worthless. They will no longer pair. My husband did his homework to find out there is a design flaw. He tried updating his earbud case and all other suggestions. Now all I gave him was a piece of JUNK!!!

I cannot express enough my disappointment with Bose. I ordered 2 earbuds for 440. My husbands didn’t like them so I decided to send them back for refund. I returned them within the first week I received. Supposed to get refund in 10 days. The first month they kept telling me they are processing it and after a month they told me the boxes they received were empty. That sounds like a scam because after a month you cannot even request for video surveillance from UPS or anywhere they sent it so basically I cannot proved I sent them with video surveillance and they didn’t return my money. JUST LIKE THAT I LOST 440 dollars to them

I purchased open ultra earbud headphones on sale in November 21, 2024. My ears are small so they didn't sit properly and the sound quality was horrible. I immediately returned them. They received them back December 5, 2024. I have been fighting to get my money back for 2 months! I've called or used chat at least 7 times always given false promises. Bose only has overseas customer service agents who are reading from a script. Every rep apologizes, claims they will resolve it, they will escalate it but I have yet to receive my money back. I've had promises of 15 business days, I've heard we're backed up from Christmas, it's almost February. Bose quality has gone downhill and their customer service is horrible even with agents who seem nice but only reading a script.

My Bose Ear Buds charging case stopped working after 3 years, so I reached out to Bose Customer Service Department and explained the situation. After a few discussions, Bose explained to me that my product was no longer covered by a warranty, but they still agreed to replace my Ear Buds and my case at no additional charge. Truly grateful and honored to share my Customer Service Experience and will continue to purchase Bose products in the future. Willie

I am very disappointed with Bose. I sent a subwoofer in for repair and they said it would take 4 weeks. It’s been over 6 weeks. I called customer service and was told they would expedite it and will take another 4 weeks. I have been a faithful customer and have had over 10 Bose products. I will never buy another Bose product. This service is deplorable. Don’t buy Bose.

I contacted Bose to request a replacement for a second pair of earbuds that stopped working, which were already a replacement for the first pair. Unfortunately, this happened shortly after the warranty had expired. Bose offered a 50% discount on a refurbished pair, but I noticed that the tax was calculated based on the original amount, not the discounted price. Tax should only be applied to the actual amount paid.

My name is James ** ..On 12-01-2024 I ordered Bose earbuds....I received them 5 days later and I returned them the same day....They didn't fit me right....bose The earbuds back on December 10... Is now January 9 and I have not received a refund and not only that I haven't even received any communication about what's going on. I've called Bose no less than three times and each time some foreign person who barely speaks English tells me that they are starting a ticket for investigation and that someone will get back to me within 3 to 5 business days and no one ever gets back to me.... So I call again and another person in the Philippines or India or somewhere else which I wouldn't care about except you can barely understand some of these people..... And then no one ever gets back to me, no one ever and I don't have a refund....

I bought a pair of Bose Ultra earbuds from Costco. After 30 days one earbud stopped working. I returned to Costco with no problem. I made the mistake of buying the replacement from Bose directly. Again, after 30 days, one earbud stopped working. To return the earbud, I opened a case and was given a UPS ground return label. After a week, they still have not received my return. My replacements will arrive 4 weeks after they process my return. This is ridiculous in today's world. Do NOT order from Bose. The product is great when it works but has difficulty with Apple products. I will not buy this product again.

I Ordered the ear Bose Ultra earbuds on October 3rd. The order was placed online. 7 - 10 shipping day came and went by. I called, and they told me they had moved the supply warehouse and were waiting for inventory to show up to place the order. I asked when my order would be shipped, and they told me it had yet to go to the warehouse to place an order and ship it. I ask to expedite and speak to supportive. And I was being placed back in the hold queue. And then two more times, calling back. I finally took it to a supplier who told me he would make sure to push the order.

Well I ordered a pair of headphones. It was part of their Black Friday sale & it was a great price. I ordered on a Sunday and the next day I received an email saying that my order had been shipped & they gave me a UPS tracking number. By Monday night UPS had not picked it up but I was not that worried. UPS did not pick it up on Tuesday, nor did they pick it up on Wednesday. I talked to someone at Bose Wednesday night & they assured me it would be shipped ASAP. Later the next afternoon it had still not been picked up.

I purchased a pair of Bose Ultra Comfort earbuds in August 2024. They have a 90 day return policy as long as it’s in good shape and in the original box. I returned them in about 40 days. Sound was great but kept losing connection with my iPhone. The website states a refund will be issued 10-14 days after receiving the product. Well I’m going on one month and I keep getting the run around regarding my $300 refund. No one can tell me why they sound knowledgeable however lies are all I get. I returned a case immediately when received because it was the incorrect case. I received my $25 refund in the 10-14 days they stated. Now that the dollar amount is different they are truly playing with my money. Not only do they have the product they also have my $300. DO NOT ORDER FROM BOSE. Order from a 3rd party (Amazon Target Walmart.) BAD BUSINESS BOSE!! DO BETTER!!

I purchased the Bose TV Speaker Bluetooth Soundbar and it stopped working within 6 months. I called the Customer Service line as it was under warranty. Customer Service was a joke!! My only option was to send it in and receive a refurbished product as my replacement. $279 for a speaker that only worked 6 months! I asked for a credit so I could apply to purchasing an upgraded product. Crazy enough I wanted to give this company more of my money. I was told no. So I go with my only option. I send in my speaker following the company’s issued instructions along with this information: "Please allow 5 days from the time UPS delivers your return for us to review and validate your product. We will ship your replacement product once your returned product is received and validated, subject to availability. You will then receive a shipping confirmation email  when your new product is on the way."

Placed order with Bose and did not receive product, customer service offered no help. Out 600$ + at this point and no explanation.. no tracking information that makes sense ... nothing .. Bose is a FRAUD. I will never purchase another Bose product again.

Do not! Under any circumstances order anything from the company directly. They make great products but you're better off ordering from Amazon. I paid extra for express shipping. I got an email saying my order was delayed. I spoke with customer service and it took a while but I finally got through to someone saying they would speak to the management team. I only got updated shipping information when I threatened to contact my credit card company and write a nasty Yelp review.

I paid extra for my Colorado Z71, mainly for the Bose system. It is the most horrible system ever. It cannot be adjusted to sound good. The 4 door speakers are essentially nonexistent. They get overwhelmed and all the sound goes to the dash speakers which are too small to handle it. It sounds like you only have one speaker system in the front dash. If you try to use the fader and get more sound from the back speakers, it sound very muddy. I have going to have to spend $2K-$3K to upgrade it aftermarket.

I have bought Bose products in the past and they have been pretty good, but I will not buy Bose again because the products simply don't work as advertised and promised. The technical support is basically useless. So I ended up buying two speakers that rarely connect and function poorly most of the time. Sorry Bose, I used to be a huge advocate but you have lost the plot and me as a purchaser. Good luck.

I recently purchased the Bose Sport Earbuds, drawn in by the brand's reputation for high-quality audio and comfort. Unfortunately, my experience with these earbuds has been far from positive, and I feel compelled to share my feedback for others considering this product. To start, the sound quality was impressive when they did function correctly. Rich bass and crisp highs made for an enjoyable listening experience. However, that joy was short-lived as I encountered significant connectivity issues shortly after using them. At first, the earbuds would intermittently drop the connection to my device, making it frustrating to enjoy my workouts. Eventually, they stopped connecting altogether, rendering the product essentially useless.

I purchased two Bose Controllers for my radio, and both of them the volume buttons went bad on both a matter of a couple months. Used to be high quality. Now no longer is. My Bose radio system works fine but the controllers now I have to purchase a third one and I’m sure that will be bad in a matter of months.

I purchased A30 headsets which are the most expensive ones as one would know. I paid 1300$ for it only to receive an open box, and ever since I have an ongoing issue with them. Returned it right away, but it doesn't show I returned. No refund for so long. They don't care they sent me an used product.

I recently spent two hours on the phone with Bose regarding an obvious product failure. They refused to stand behind their product and instead pushed for me to purchase an upgrade, which I found out I could get on Amazon for almost the same price. When I inquired about refurbishing or fixing my current product, they claimed that they don't offer such services. However, moments later, they stated that they would need my old product to be refurbished before they could send a replacement. I found this contradictory and sketchy. It seems that Bose doesn't truly stand behind their products and instead focuses on selling more products, potentially ones that won't last. Many people have reported similar issues online with no resolution from Bose. Due to this, I plan on returning all of the Bose products I have purchased.

Paid around $600 in 2010 for a brand new Bose CD player. A few months after, it started skipping and/or would not recognize the CD I entered in the player. I had to keep ejecting the CD several times and trying and re-trying until it could finally read/play the CD. Then I contacted headquarters and paid about $125 to return it to get it "fixed" at my own expense. After receiving it back the machine began skipping/not reading CDs again. It's a piece of of Very Expensive Junk. Beware!

Buyer beware!!! Bose offered to SELL us a Soundbar 600 to replace our motorhome home theater sub-woofer that was prone to CATCHING ON FIRE!!! Turns out that their soundbars only work with WI-FI. Nowhere in their literature does it say that WI-FI is necessary for having sound while watching a TV. Their literature does specifically say that WI-FI is needed for listening to music. After being on the telephone with their technology team and customer service for nearly two hours, the only suggestion offered was to “sell the soundbar on-line” because if you purchase a product from Bose to replace a defective Bose product there is NO RECOURSE!!!

Bose will not allow you to cancel an order once placed, even if it hasn't shipped yet. Ordered product 6 days ago, and still hasn't been processed or shipped. See screenshot of response from Bose chat that I attached. Purchasing Bose product from other options in my opinion, is the better route to go. Unless you don't care when the item arrives. I went directly to the Bose website as I thought the experience would be better. I feel that the system they have in place, guarantees the sale as it will not allow a customer to cancel an order once placed.

Very poor Customer Service - retuned item - their Customer Service confirmed receipt of return on 5/29 - still have not received credit - informed it can take up to 12 days - that is ridiculous - as of today - have not received credit. Called 4 times - service received very poor. Will never buy a Bose product again.

Bose QuietComfort Ultra Earbuds. Cracking sound from left earbud. No repair available. Tried everything. Sounds horrible. They keep sending defective earbuds. The customer service is poor. The connection to the earbuds keep getting lost.

We have four pair of audio sunglasses. Wanted to start replacing some lenses due to wear and tear... they are no longer supported... Expensive waste of money! Unfortunately, when I started working with a support agent "Shon"... I was just given a direct lie. Totally unprofessional. Not hard to see why Bose garners a rating of one.

I would put less but you cannot. My son who just died last week ordered Bose speaker in the beginning of May. They came yesterday three weeks later and a week after his death. Bose will not refund the $600 and so for the unopened box. I have taken so much time explaining for them to put them back on his credit card. But this disgusting company should be closed down. Do not order from Bose.

I have had my Bose headphones for about 4 years. About a year ago the coating around the ears started pealing and then disintegrating… which according to several Google sources is normal wear and tear. I called Bose customer service and they told me that the damaged parts could be replaced and the kit would cost about $48 (with shipping, tax etc). When I explained that was more than I wanted to spend for a repair right now, the agent offered to send me the repair kit as a 1 time courtesy… She was extremely nice and professional. The kit arrived 2 days later. I just repaired my headphones and they now look and sound as good as the day I got them!! I could not be happier. Thank You Bose!

I was solicited through ID.ME for an offer on Bose Earbuds. Through that link they promoted a $20 discount to sign up for a Bose account, I did. Then when checking out, they state I cannot use it, only the ID.Me discount. I called Bose support and asked, "Why make that offer through ID.Me if you don't plan to allow its use." Seems they just want to collect your info and send you crap marketing. Sad they target first responders and military with such a scam. I will not buy their products. Add-quite frankly in talking to others it seems the brand is over rated anyway, various options just as good at better prices.

I purchased a Bose 900 a couple months ago. Had nothing but problems from the start. Sound keeps going on and off. Talked to customer service and tried to trouble shot. They told me the product was defective. They offered to fix it for free. They got my money. The sound bar was defective from the start. They should be shipping me a new 900 sound bar. Stand by your product. Who wants to spend money on a premium sound bar and take a beating in return.

Got the Bose Wave IV two years ago in February and paid over $500 for it. After two years the CD player suddenly stopped working. To have it fixed they want $104. For that price, I will get a cheaper stereo that will last a lot longer than 2 years.

I ordered the new Bose Ultra open earbuds on Feb 16th but took until the 29th to receive the product; I had already made 2 calls to Bose customer support prior to the 29th to figure out why UPS was not picking up the item from their warehouse ... The customer service team had no idea what was going on and just kept "escalating" the issue to another department.

I had placed an order on March the 1st for a Bose speaker. Within 2 hours I called them to cancel because my husband's Bose speaker works. He thought it was bad but it was just the plug. They told me they could not cancel that I had to wait until it was shipped. I told them I did not want it to be shipped because it is working. I also called back Saturday and made the same complaint because it was still in their warehouse then I called Sunday and I called Monday. Every time and this time I spoke to a supervisor and his excuse was they could not cancel the order because you only have 30 minutes after you place the order to cancel so I asked him where does that say that on the website and he couldn't tell me.

Purchased 2 Bose Quiet Comfort earbuds in December - They kept losing connection so requested a return which they accepted immediately (tells me they knew the product was trash). Got an email acknowledgment in late January that they received both at their warehouse. We patiently waited for our refund which they said could take 15 days. Now it’s March 1st and I have had to call 3 times - Then today they tried to tell me they only got one and would I accept credit for one!! I told them absolutely not - This feels like a scam! So as of today 3/1/24 my case had been “escalated” for the second time and I hope I will have a credit by next week. I will never buy another Bose product!!

This product is trash!!! Bose knows it and they will not back it. I bought it twice and they still will not honor that it is a flawed product!! I have had problems with these things since the beginning. I never got to enjoy them. It is not because of the product (Bose quality), but the company is trash that I will never buy another product from this company. Bad form. Shame on you for charging people a obscene fortune for defective products.

I bought a refurbished Bose Soundbar directly from the Bose website on 12/05/2023. From the beginning it wouldn't work and was stuck in a permanent firmware update. I called their support, which was useless, but tried (again) the three or four solutions they directed me to online that I had already found myself. After trying for a few days I decided to just return the product and buy a Sonos instead. I sent the Soundbar back to Bose on 12/18/2023. They accepted the return at their warehouse on 12/19/2023. It is now 01/22/2024 and I still haven't received a refund.

I purchase NC700s from best buy. They had huge issue with the Bluetooth connection. They connect, and then no sound. Sometimes, they do connect, only to disconnect a few second later. I have spent half of a 6 hour flight trying to connect bluetooth until I was too frustrated with trying. A $500 dollar pair of headphone that doesn't connect. I call Bose and they refuse to do anything about it, stating the the 3 month return policy is expired. Worst company ever, they will go out of business if they continue like that. DO NOT BUY FROM THEM, you will regret it.

I ordered a pair of quiet comfort headphones for close to $500 and I was supposed to have a ‘vip membership’ where they give you a big $20 off your first purchase. I ordered the headphones through a telephone call because the chat bot kept me on hold for 3 hours. Instead of keeping me on hold for three hours they could’ve just told me there was no one working that would’ve been a lot better than just keeping me on hold or they could’ve connected me with a person directly.

I purchased a pair of Bose sports earbuds from the Coast Guard Exchange. They worked for about 12 months; then I got blinking red lights on the earbuds; they would not charge or pair with the phone anymore. During my attempt to troubleshoot the issue. So, I purchased another pair at my local Air Force Exchange. Once again, the same issue occurred. So, I tried to do some troubleshooting based on guidance on the Bose website. Nothing work; I got a message stating the earbuds were out of warranty and I could purchase a replacement pair for $115. I found that to be ridiculous. I started doing some research online and found that this is a common problem among many consumers. Apparently, there is a manufacturer problem with the earbuds. There is no reason people should be charged for a faulty product.

I've been a Bose customer for the last 20 years but it's coming to an end. I was excited to get the new QuietComfort Ear buds II, but it quickly turned into a disappointment in their charging system or lack of. It has the worst design for charging the earbuds, it never charges them. You have to practically hold them in place to get them charged and when you think they're charged, they drain just sitting in the charger case. I would strongly recommend not buying these units and Bose should be embarrassed to have this product on the market.

I'm a life long Bose fan. I had the original QC earbuds and loved the sound but was always disappointed by the fact that you can only use them as a pair, and using them for calls sounds like you're in a washing machine. They broke slightly out of warranty and Bose gave me a small discount off a new pair which was very disappointing. I waited for the Ultras as I read that they had overcome these issues.

I bought a pair about a year ago but never opened the box. Gave as a gift xmas and they do not work. Bose's support tried to help fix but nothing worked. Their only option was for me to buy a new pair from them and refurbished at that. So I am out the money I spent and they want me to spend more. I was told that it is not worth it to fix, but they want to sell me a fixed pair??? Quite frustrating. Expecting better quality from Bose for the prices they charge. I have a pair of wireless no names I bought over 8 years ago for $25 that still work (even after they accidentally went through a wash cycle).

They 1 and half stars for a reason. You stressed out to even explain. Customer service has become as bad as dealing with the DMV or social security. If you want Bose headphones just go by them in the store. This company currently can no longer provide any decent help. NIGHTMARE! Believe the reviews!

I have been the Bose Customer over 20 years and my this year experience have been the worst. I have order for Christmas gift and didn't receive the product in time. I followed up with the customer service and there is no empathy for the delay but a read out of their policy. The worst is the Supervisors are not qualified to be the head of department without looking for solving the issue. I have returned the product and they have received but it takes 8 to 10 business day for refund to be updated in your account. I can't believe that their systems takes that long. You can't call their customer services as well as they have no interest to solve or figure out the delay.

Ordered two sets of headphones, one was defective and had to go through the aggravation of finding a UPS store and then mailing back. A month later and three contacts to what they call customer service and still no resolution or credit back. Do not buy BOSE products if you want something that works or any kind of support. I can't believe they are still in business, wish I looked at reviews before ordering.

I placed an order for Bose QuietComfort Ultra Headphones before Thanksgiving on Nov 23, 2023. This was Sandstone color headphones which seem to be popular and available only through the Bose.com website. I waited for a couple of days to see if I got any email with the shipment details for my item. Since I did not get it I gave them a call and I was that this item is in demand and is out of stock but they should get this restock in a couple of days and the items will be shipped out to me in a maximum of 3-5 business days.

I spoke with Bose customer service 3 months ago about the problem I was having with my Bose Series 700 satellite speaker. The speaker wire detached from the speaker and I could not open the bottom of the speaker to re-attach it. Customer service said they would send me the special screwdriver to open the bottom of the speaker. The rep took my name, serial number, address. Phone #, and charged my credit card for the screwdriver and shipping. I never received the screwdriver or heard from Bose again. Very disappointing.

I had such high expectations for these headphones. Everyone raves about their quality and I was excited to get them working! However, they simply won't connect to my iPhone through Bluetooth. I've spent a fair amount of time repeating the same process, no luck. The instruction manual is non-existent, Bose help did not respond, and various websites have suggestions that haven't helped. This strikes me as quite ridiculous that a sophisticated (and pricey) new set of headphones can't pair with a widely used smartphone through Bluetooth. There don't appear to other options to actually use them. Suggestions welcome!! I see lots of other report of this issue.

So I did an online order for a black pair of the newest earbuds. When I got my receipt, I noticed the color was white and not black. I immediately called them to inform them of the error. After being on hold for 15 minutes, I was told it was too late to change the order, they could not change or cancel my order. Mind you, I called minutes after placing the order and noticing the incorrect color. This company is terrible when it comes to customer service. The many one star comments proves my point. Stay away!

A few years ago I sent my Bose speaker in for battery replacement. Thought it was a wonderful service and they were fast and efficient!! NOW NOT SO MUCH! Sent in my sound link for battery. They say four week turnaround online, and it has been almost two months. Have called with no response. I paid for the repair. I want my speaker. What’s happening to the great customer service we used to get?

I purchased Bose Noice cancelling headphones 700. I needed help/wanted to read the user's manual. They do not provide one. Realistically they make it. Impossible to get one. I tried their website and chat functions. Each was worse than the other. As I have yet been able to get them to work, at this moment I am strongly considering returning this product.

Recently, I bought a sound bar. In June 2023, the first time it broke, it hung up in a download. I tried getting customer support through their website, which is the worst (it even has a list of service centers that no longer exist). I finally got someone on the phone and arranged to get it serviced. Bose tried to charge me for the service even though the product was a few months old. It came back in July 2023 and seemed to work well. In September 2023, it stopped working again and started shutting down the home theater.

Where do I begin. Ordered sound link revolve cradle charger but they shipped the incorrect model. Returned that one, no refund in sight yet but reordered again with a connector cable. New cradle came but no connector. The UPS tracking provided to me shows “tracking not found” Been on chats, phone for 2 weeks and cs keeps telling you the same answer. “Wait another 48-72 hours”. Had to demand they escalate the issue and was told it could take 3-4 weeks for UPS shipments. My profession is in customer service, we ship and receive all over the planet so I know it doesn’t take that long coming from anywhere. It's just rote answers with no real care or solutions. Great sound but unfortunately their CS needs a lifeline. Good luck.

I have been a Longtime customer of Bose products, 40 yrs. And my most recent purchase has been extremely disappointing, for both the 700 and 900 soundbar systems, they are CRAP. They lose their signal and need constant rebooting, and when they will not reboot you need tech support and a laptop to get them going again, this is a JOKE.

Purchased QC 2 and it had a lot of connective issue with my phone so I decided to return the product. They got the item back and told me it takes 8 to 12 business days for a refund. Waited 15+ days and still no refund. Called them 7 plus times to have them tell me it's in process. They don't have their business practices or structure if it takes 15 plus business days to process a refund.

I purchased Bose QuietComfort ANC Earbuds II on August 16, 2023 and found the item to be defective. I called the product support and got a return label for shipment back to Arizona. The product was received by Bose, Arizona, on August 18, 2023. Since then then I have called and chatted with the product support team several times (I would say more than 15 times). Every time, I called the team either said the replacement will be shipped in 3-5 business days or going to escalate the case to the higher tier support team. For the past month and a week, the product replacement state on Bose website shows as "In Progress," whatever it means.

Bose worked through the issues I had very well once I got the right person’s attention. Thank you Bose!

My experience with Bose continues to worsen with each passing day. To recap, they disposed of my expensive sound bar without consent, falsely claiming a "bug" inside it. Their compensation offer of a 20 percent discount on their new product was grossly inadequate given the value of my sound bar. Adding to my frustration is the fact that I have not received a refund for the initial repair cost that they charged me. This lack of refund for services that were never provided is yet another example of their disregard for customer satisfaction and fair business practices. I am left feeling deceived, robbed of my property, and my hard-earned money. Bose needs to rectify this situation immediately by issuing a full refund for the repair cost and addressing their mishandling of my property. This experience has been nothing short of a customer service nightmare.

I had purchased a Bose surround sound system and had nothing but problems with the sound module. I had sent it back on to have it come back still not working. The Bose Assistant wanted me to send it back again for repairs rather than sending a replacement. I had already had no system for over a month from the first so called repair. I ripped the whole system out and thew it away. I now get a notification that I fall into the recall for the Bose module. After spending about 45 minutes with a rep from Bose transferring me to every department possible, I got nowhere. I asked to look up my account in order to get the serial number in which her response was.... You'll need to send back the old one. This is impossible because it's in a landfill somewhere (where it belongs). I highly recommend not purchasing any Bose products. There are many other options out there that cost a lot less and sound just a good. I also have the Bose Soundlink which I have nothing but problems with. But that's another story.

Bose charged me 160 to repair a subwoofer that wouldn't turn on and when they received the subwoofer they sent me a email saying that they can't fix it and that i can get a new one 30% off. Don't buy bose. They are just trying to take your money.

I was part of the recall of the old subwoofer. The whole recall experience has been a complete disaster and hard to believe that the poor level of service, long wait times (30 minutes plus) and lack of proper communication at the call centre is being provided by a company that has the reputation of BOSE. This whole experience has made me concludes that I do not want to buy BOSE products ever again.

I had a problem with the Soundbar 700, which is not working. Initially the support served me well, via website, putting instructions to send the soundbar for repair. I paid 160 dollars in advance for the repair. However, they sent me an email stating that it will not be possible to repair it and that I should contact a phone number. I called and after waiting for more than 50 minutes the call dropped. I called again and another 50 minutes waiting and the call dropped again. I tried to call several times and no one answered. I sent an email and they did not answer. I want my money back. I paid 700 dollars in this soundbar that I used very little. I still paid another 160 dollars and I can not even be answered. I just want my 160 dollars back. It's fair! Pessima company, zero commitment to the customer. BOSE NEVER AGAIN.

I bought the BOSE QC45 headphones, they were highly recommended. However, The Bose Music App won't connect to my phone (I have Android, Google pixel 7). I've tried everything that I could find online, every step through troubleshooting, even upgraded the headphones to the newest version. Nothing has changed. I called Bose customer service in order to solve the problem before sending the headphones back. If trying to troubleshoot the connection to the app wasn't frustrated enough, the customer service was just as bad. My first call got dropped as soon as I explained the issue. The second call was 1.5 hours of painstaking back and fourth with someone who was clearly just reading from a checklist all while barely hearing him because of all of his coworkers laughing and talking behind him. The representative clearly needed more training. I expected more from a company like this and will unlikely purchase from them again.

This is not about the product, it is about the response. I was on the Bose website and was looking at the Soundlink Flex, the price was 94.50 for the Carmine Red unit. When I added it to the cart the price came up at 132.00. I opened the chat option and talked to someone at Bose... they would not honor the advertised price that was displayed on their website saying it was a mistake... I was disappointed... Most retailers would honor the advertised price even if it was a mistake.. Unfortunate for the difference of roughly 38.00, it is probably my last time looking at a Bose Product from this experience.

I have a pair of QC earbuds that I paid $300 for a year and half ago. I experienced an issue with the left earbud. The only solution they offered is to have me pay $200 for a new pair of QC II earbuds. I've been a loyal Bose customer for over 15 years, but I won't purchase another product from them if this is how their customer service team operates.

I have been a loyal consumer of the Bose brand for many years and I never had an issue. Two weeks ago I tried calling their customer service since 3:30 pm, after 122 calls ahead, they picked up and after a few words, they hanged up! I called again. I chosed the option to get a call back. AT 9PM I GET A PERSON ON THE LINE TELLING ME THAT THEY NOW CLOSED! I called the next day 4 times, I left my tel# all 4 times but I NEVER GOT A CALL BACK! So disgusted, so disappointed!!!

I made an order with Bose Canada on the 30th of June, the order was shipped promptly. Came to Vancouver on the 3rd and then was returned to Mississauga, ON. On the 6th July. So I called Bose on 6th and I spoke to a lady, who told me, "It has just arrived, please wait a day." I call back on the 7th to check. Around 5pm pst. I speak to a gentleman, forgot his name, sounds confused, put me on hold for 20 minutes and disconnected the line.

Purchased a BOSE portable Bluetooth speaker and it stopped working. Reached out to BOSE customer support and they explained because the speaker was past the one year warranty, that I send back my defective product and purchase the same unit with a 20% discount from the original price and reassured me that this wouldn’t be an issue of this happening again. I was extremely confused on WHY BOSE wanted my defective product returned to get my 20% off discount on a new one. This is criminal, why would BOSE want the OLD unit back? Precious Metals? Refurbish and Resell? WILL NOT BE BUYING ANY MORE BOSE PRODUCTS IN THE FUTURE!!! Purchased a JBL sound system and same quality sound at a fraction of the price BOSE sells for.

I purchased these ear buds on 5/7/23 from Amazon, they stopped working on 6/20/23. Called and I was told they were out of the 30 day return with Amazon so they suggested I contact Bose. They put me directly through to Bose, I spoke with Bose for over an hour and they would only replace these earbuds if I shipped them back to them, when they received them they would ship me a replacement pair, but not before receiving them. Because these ear buds were purchased through Amazon, I refused, how do I ensure they get them and send me new ones.

I would like to start saying that I was a Bose customer. Every single sound product in my home is Bose, but not anymore. I bought a sound bar 900 in February of 2023 and since day 1, we started facing issues with the sound bar. I called the technical support line several times and lately they asked me to send the sound bar to them for “repair”. The sound bar returned last Thursday and now it’s even worse.

I contacted Bose regarding my Purchase of Bose A30 headset experience with Sarasota Avionics dealer. Spent at least one hour between talking with a customer service representative and waiting on hold to speak with a supervisor. Finally I suggested to customer service rep to have a supervisor contact me on my cell as soon as became available. I could not wait any longer. Nobody called back that day nor the next day. Disappointed with Bose.

I used my two week old Quietcomfort II earbuds today, 5-7-23 at Milwaukee Airport. The fabric case, manufactured by Bose, was attached to my briefcase with the carabiner provided by Bose. Between the gate and my seat on the plane, the split ring connecting the earbuds and the case to the carabiner failed. I lost the case and earbuds. I called Bose. I explained my situation to two people. I lost my earbuds due to the failure of a Bose case. I asked Bose to replace the lost earbuds and case. After one hour on the phone I was offered 30% off a new case! No earbuds. Just an offer for a less expensive case to store and charge nothing. I hung up. I explained that I also bought QC45 over the ear headphones as well, that I was a loyal Bose customer. That meant nothing to Bose. I am very disappointed.

DO NOT BUY! TL;DR: Excellent ANC - best going, but way too easy to lose one. And Bose makes you buy it all again. While other makers have added Find Earbud features - many can now tell you where it was last seen even if off, and you can even make a sound from the case - Bose has removed what little there was.

Will never buy another Bose product ever again. Paid 300 dollars for ok ear buds, lost 1, they won't sell me a replacement, and offered me a 20% discount to buy another set of 300 dollar earbuds. No locate feature like lots of other great quality earbuds that are half the price. Will never do business of any sort with Bose, ever again.. Their customer service is trash.

In December 2022 after looking to a lot of speakers we decided to buy sound bar 300 for our new home studio. We believed that Bose was really a good choice, but NO after only 3 months the sound bar stops working while we were watching tv with the speaker on. Lost 3 hours of my life trying to troubleshoot it with Bose. Nobody knew what was wrong and they want their customers to be IT specialist and nothing works and I have to start a chat 3 times because the specialist left the conversation and ghosted me. Lost my Saturday night with them. TERRIBLE PRODUCT AND TERRIBLE CUSTOMER SERVICE. I WILL RETURN IT AND BUY JBL.

I recently purchased a new expensive latest model of Bose Smart Soundbar 900 from Bose directly online with surround speakers and speaker stands. From the moment I connected the new soundbar, I had problem and difficulty initiating the start-up connection with using and maintaining sound including connection to my TV as well as Bose music app on Android phone. I contacted the Bose technical support and after spending about 40 minutes, the technician could not fix the problem and we ended up to uninstall and reinstall the system including the Bose Music App on my one-year-old android phone.

Hearing aids failed, and Bose promised a refund. I sent them back two months ago and told me a series of stories, then they claimed two weeks ago that the refund was "complete". Along the way, they continuously lied about the refund process. Still don't have the refund. Bose has taken a serious turn to the dark side. Extremely untrustworthy.

I recently received my Bose revolve plus, series two speaker. Right from the box it didn't work. After taking considerable time to make it work, I was forced to call customer service. The first lady I spoke hung up the telephone after I explained the problem. The second time I called, a gentleman suggested I exchange it for another taking upwards of three weeks! He stated that's all he could for me. We all know that Bose has gone downhill on quality, but the sound is still very good. I am a trained musician and would now recommend JBL speakers. Excellent quality, excellent sound, excellent price.

Called Bose Corp to order a complete home theater on November 3, 2022 witch included Sound Bar, Bass Module, Bose Surround Speaker, Mounting Brackets for Sound Bar and Surround Speakers. Also an Extended Warranty For a grand total $2,366.95. The following day while looking on-line at the Bose Site I noticed that they offered an option of Bose Pay. This is a finance promotion that they offer where you pay equal installments at no interest. I called Bose to see if I can get this option. Their response was if I would like this option I need to return the purchased items and re-order them on-line. I explained that I made my purchase less then 12 hours prior to the call. They said they could not make exceptions to wait for the unit to arrive and send back via UPS at no charge.

While Bose products are great, customer service is the opposite. I thought ordering direct from Bose would make things easier - WRONG. DO NOT BUY DIRECT FROM BOSE. Ordered a headset direct from Bose, it turned out to not be in stock, which was not apparent during ordering process. Other retailers had it in stock at the same price and ready to ship. After no order updates from Bose for over a week, I called to check on the status. Customer service is outsourced to an overseas call center. I was transferred around and no one could tell me when the headset would ship, so I cancelled the order by phone and was told I would not be charged.

I bought this about 2 months ago, and it took an inordinately long time to arrive. Upon receiving it, I noticed that it wasn't showing up when I did Bluetooth discovery on my phone. After researching how to connect it to Bluetooth, I tried again to no avail. I then contacted Bose to help me with troubleshooting. Bose then informed me that the device does not have integrated Bluetooth technology, and that I'd need to purchase their Wave Soundtouch ($390 to $510 +tax), or Wave Bluetooth adapter ($250.00 + tax). Yes you heard that right people! It will cost you a minimum of $420.00 on top of the $500.00 you probably just paid for your wave to play the music you want to hear!

Battery on my Bose 700 Headphones won’t take a charge. Have only been used maybe 30 times, kept in the case in my nightstand. The battery is obviously defective but because they are out of warranty Bose won’t replace. Because I had a battery issue with my Bose Earbuds too, I thought I should leave a review.

I will never buy another Bose brand for anything ever again. The last 3 items I purchased have either been defective out the gate or stopped working correctly within a year. This company used to be top notch, unfortunately they are now one of the worst brands that exists, and ironically are priced sky high as if they sell quality. Stay away, this company needs to go under or get restructured to bring back quality. Such a rip off.

Sent my Bose wave in to get fixed, wouldn't recognize CDs. I sent them everything in the original Bose box. Got back the wave, no remote, no cable to plug into wall and no antenna for the radio, my RMA is SO61113010, serial number 070214973371207AE. I sent them a complete system. They sent back just the radio in a brown box, nothing else. They all must be idiots, that's the only way I could explain it.

10/2022 I purchased a Bose Quietcomfort ll from the Bose site and waited several days for delivery. Finally, I received the earbuds and found the unit serial number did not match the serial number from the box. However, the box serial number matched the Bose site for my order history. So I called Bose support. Be prepared to wait a long time to receive support. Help and I agreed that something was wrong. Maybe a switched pair of earbuds were put into the new box. They processed an exchange to correct the situation. I paid for the shipping package, it originally shipped in a plastic bag, and UPS charged me for a new plastic bag. Again, I waited for the earbuds to arrive, only to find this earbud serial number and box serial number did not match.

I have been sending email awhile now. No response. Finally got ahold of customer service on my Q35 due to battery issues not charging then charging then discharging. A lot of issues. They want to charge me 199.00 to fix or replace them. Wow. How they stand behind their product. It’s just a JOKE overall.

Bought a Bose 900 Soundbar in September 2021. It has never worked properly. Turn the tv on no sound and other times it's static sound. Sometimes the tv turns off. I had Best Buy out 5 times and they couldn’t fix it. Sent the product to Bose repair. It was tested and couldn’t find anything wrong. I called customer support three times in two days and went through detailed set ups twice with the same results. I called today, 9/28 and the agent wanted to use an optical cable. Three different approaches. It has been off more than it has been on. I know Bose has a 90 day policy but you think they would offer a credit to purchase another Bose product, refund, or send an authorized repairman out. I have video of no sound and the static sound.

Huge disappointment! Bought a Bose 900 smart soundbar for my TV and the darn thing won’t stay connected and when it does, the sound won’t stay in sync with the people speaking in the show. Spend countless hours following instructions to correct this which work for a short time but always ALWAYS reverts back to not working. Tried calling support…They don’t answer. They promise a call back and they do not call back. None of their email addresses work…Every single email I got has a NO REPLY message when you attempt to contact them. Really a pisser! DO NOT BUY A BOSE SOUNDBAR! Even when I did get it to work it didn’t improve the sound at all! It’s trash!

I've been a Bose customer for about 25 years. So, there was a time I considered them the best. Recently, I tried to get my AV35III system repaired. At the time I purchased, this was their best A/V home theater system. I spent almost two hours getting nowhere. I tried chat and calling. A Black-Hole! After speaking to others, this is SOP for Bose. Run from Bose. They suck.

My son gifted me a pair of headphones. One over the ear and the other a sound sport. Within a period of one ear the rubber started peeling off. Literally coming off. You can see the bare wires on both the headphones. The over the ear ones have given up on the foam cushions. And I always thought Bose was the best in quality. I’m also having problems with the other Bose products I use. Truly disappointed with Bose. Never again.

I returned the Sleep Buds II I had purchased in late April. I returned them on June 2, 2022 and received an email from Bose on June 8, 2022 that they had received the item and had fully refunded my money. However, the refund never appeared in my account. When I called customer service to inquire about it on June 9 I was told the refund would take 8 - 10 business days to show up in my account. When I asked why the email indicated I had been refunded, the girl did not know and stated she would send me another email to indicate the 8-10 business day statement. I never received that email. I called 6/20/22 to ask about the refund and was told they were still in that 8-10 day window, which irritated me to no end. I asked why so long to refund my money and could not get a straight answer. I asked to speak to a supervisor who could give me more detailed information on any refunding action for this issue.

@Bose. I bought Bose 900 few months ago, problem started from day 1 with connections problem and 2 months ago stopped working completely, sent to Bose for repair over an month ago received email today that just start working on it. Horrible. I want my $1000 refund.

Firstly - the Bose website brags about its superior customer service - I say GOOD LUCK to that - and that's the joke. Now to be serious - bought my sleep buds about 1 1/2 ago and they are not cheap - can't fault the product in terms of what it was designed to do but after 1 1/2 years - Bluetooth connectivity failed and thus the product now doesn't work -- trying to get hold of customer service is ... well enough said on that front. : (

In January 2020 I purchased the Bose Lifestyle 650 from a Bose. 2 years later the SubWoofer (Acoustimass 300) fails to power up, Bose service contact says pay RMB2000 (~US$300) and we can then take a look. Searching the internet I find that it is a common issue with this subwoofer. Apparently, it usually occurs when the unit is slightly over 2 years old. A diode (basically an electrical non return valve) on the main circuit board at position J401 fails, the diode in question costs pennies. This is clearly a latent defect (either due to design error or substandard materials). So after 24 months a Bose item costing US$799.00 fails, so owning this speaker has cost me US$33/month and now they want me to pay another US$300 (US$12/month) to take a look at it. Not only do Bose have a quality issue but they have poor customer service. Do NOT buy their products, clearly you pay a high price for a low quality product.

Everyone knows Bose has high quality products, but their customer service is truly one of the best in the business. When you need a replacement for any reason they ask very few questions, so whether something broke or you don't like the specific product, they are happy to offer a replacement or exchange. I had a pair of Sport Earbuds and did not like the design because it lacked buttons for controlling sound. They quickly replaced them with Sport Open Earbuds, and despite the new pair costing $40 more, they did not charge me the difference. Other minor issues have come up and they are quick to honor my requests, most recently for a new case. The entire process took 10 minutes on the phone and the new case was put in the mail, due to arrive in 3 days.

Called several times to get an email for returning earbuds due to missing one. In order to get another new pair for a better price I had to send the old one. They gave me the runaround every time and I never received the email. They hang up on you with a horrible attitude, told their website was old and needed updates I guess they get mad at you for complaining or telling them what they should do. No wonder this company has gone broke and closed so many stores. I wonder who and where are the owner or owners. They don’t seem to care about their terrible customer service!!!

We purchased this set about 6 years ago. In the 5th year, the system started having problems. It gradually quit working. Customer Service was worthless. The system was out of warranty, so tough luck. When you pay what we did for a product, you expect it to last longer than this did. We will not buy Bose products again.

I bought the Bose hearing aids. They were of poor quality. I returned them within 1 week. I have tried SEVERAL times to get my refund but can't seem to get it. I've got the return receipt as well as a confirmation from Bose that they have received the product and will refund my money. After several texts and phone calls I still can't get my refund. About to file suit for deceptive practices.

I got the Bose SoundSport free earbuds for my birthday last year and now they don't work. The sound is good but it don't last long. There is no live customer support. They deal with people through automated texts. They say that the product is guaranteed to last but that's a lie! It barely lasted a year and my cheap earbuds that I paid $25 for is still working just fine, my wife paid $239 for the soundsport and they don't work. I use to love Bose products but now that I know that there is no support when the product goes bad (even though they guarantee years of use) I will NOT be purchasing anything from bose again. I wish I would've read reviews before asking for bose earbuds for my birthday.

Buyer beware!!!! I bought the Bose qc earbuds a few months ago but they were defective. They disconnected when I closed the case and the left earbud put out very little sound. I sent them back to be replaced with a new pair. They sent back the same ones claiming they were new, but they still had the same problems. The csr in the chat was extremely rude and argued with me the whole time. I just asked for my money back because the whole experience was terrible.

I recently purchased two Bose products the - QC Earbuds & Noice Cancelling headphones 700. The QC earbuds arrived today and it is not working. I'm ok when a product is defective because it happens once in a while; however my experience with their customer service call center is VERY DISAPPOINTING - 45 mins waiting for an agent, then an hour and 30 mins later troubleshooting the issue. The issue was not fixed so now I'm returning both products bec not sure I trust the product plus the long wait. I have been a Bose customer for long but now it is time to switch to another brand, unfortunately. :-( Really it bothers me because it was a brand I swore by it.

Truly, truly awful customer service. Buy your Bose products literally at any other website. I bought a supposedly refurbished 700 headphone... and instead received an Xbox charger in a Bose box!!! I kid you NOT. I truly believe these items are not refurbished and that they're instead just returned items. And someone clearly gamed the system by getting a free return without Bose checking the box, and then Bose didn't even check the box a second time when sending it out to me. Bose promised to send me a new item, but it never arrived. Then I demanded a return, and a month later, that return has still arrived. I have to keep asking them constantly for my return, and they'll keep assuring me it'll happen and apologize. Absolutely absurd and I've never had such a bad customer service experience ANYWHERE ELSE. And I'm like a shopper!! STAY AWAY! Bose get your ship TOGETHER.

Purchased two sets in two days, Rh ear bud won't charge, product support is never around when you need them, charge case is very cheap quality, 300. Bucks for this? Only good thing about the product is where I purchased them, Costco, no Hassle returns, I owned Bose before and was impressed, this? You're better off using cotton batting balls to put in your ears to stop yourself from hearing you scream in frustration with this product, what happened to Bose? I should have known, when I seen manufacturing in China, beware one and all, save your money. Buy Casio, Tandy electronics, two cans with a string. Anything but Bose.

I recently had my 700 soundbar go out completely... I contacted my vendor (Best Buy) and they put me in touch with Claims / Repairs for Bose - The service could of not been better.. Best buy told Bose direct my problem and history with the product; and Bose took it from there, they sent me postage for my soundbar to be returned for service... then contacted me as soon as they received it; and within 10 days Bose sent me out a brand new unit (Upgraded BTW) - Honestly this was the best electronics service I've ever received - BTW my unit was out of warranty... because of covid and not being able to have BestBuy Geek squad look at it until they could back go into homes / Covid related... Bose extended their replacement policy - I will buy Bose again - My call went directly to the London facility, and the service tech was spot on, he got done what he promised = Stoked - Steve -

I was a big fan of Bose products till I purchased QC EAR buds 3 months back from Croma. Within 1 month there was power problem in both ears and was replaced by another. Now after 10 days there is no power in the left earbud. I do not expect much from second replacement since after all it is 'Made in China'. I strongly suggest Bose to withdraw this lousy product from shelf and production, otherwise Bose will lose market share in other products also. I have paid a bomb for this product. JBL at half the price is much better in terms of sound, NC and overall quality. This is height of time wastage, money and testing my patience. What a shame! Wake up Bose Inc!!

Bose really has terrific customer service. Give them a call and you’ll get a person almost immediately. They’re generous with their product support and service, including sending me a new pair of headphones when my old pair had a bug (even past warranty). I’m a Bose customer for life!

It's been 2 years we using sport wirelss headphones. Its battery darined very quickly around in half a hour. For that we complaint to Bose customer care also but they said they don't have policy to replace the batteries as they can offer 20% compensation against update price. It's not a regular headphone for which we can give so handsome amount, they should offer batteries or change against low amount. They should research more for their quality.

I have been a fan of Bose products for about 15 years and bought many over this time period. So when they advertised these new open earbuds, I wanted to try them out. First mishap was that the 4 installments of $50 advertised on the website were not available, and the chat agent insisted that was correct, until I asked her to go read the website herself. 2nd, the earbuds arrived in a half-open package which may be the reason why the instructions were so horrible. Third, the left bud would simply not work but kept blinking red/white for 8 hours. Fourth, the chat for customer service replied only briefly, then froze up. Really bad experience all around. I'm returning the product and will look for alternatives. Bose has obviously become too big to be interested in its customers, but not too big to fail.

I decided to order my Bose earbuds directly from Bose's website. I thought it was a good idea. But I was wrong. Initially, the website said that they will ship the earbuds in 5 business days. But after 10 days nothing happens. I checked the website and it was saying that they even did not process the payments yet!!! I am a bose fan but I am very disappointed with this website. So if you want to buy this as a gift to someone, keep in mind that it might take a long time to ship the headphones.

I sent my SoundTouch 30 to fix on February 12 2021. In March 23 2021 they sent me a email they can’t fix the speaker and they threw my speaker in the trash and going to give me 30% discount to buy a new one. (The speaker was under warranty still.)

Been a Bose fan for 14 years, I was a bit surprised reading others’ negative feedbacks about Bose products. I’ve been happy with all the headphones I purchased from Bose, their sound, their design, their colors, their excellent customer service. They exchanged a product for me in a jiffy - no question asked. My very first bose earphones still sound decent even when the earmuffs worn out. Even when people look online for better deals, I didn’t mind buying directly from the store. You don’t complain about the things you love, and they earned it. Keep it up, Bose!

I purchased a pair of SoundSport wireless headphones two months ago. The product was defective out of the box. It didn't charge properly. I contacted Bose, was instructed to return the headphones for exchange and shipped them back. I followed up with customer service to find out about the status of my replacement. It has been almost two months. I call every week and they always respond with something that doesn't make sense like: "We sent you the parcel but it was returned because it had the wrong address." The representative always says they are making a note for the department in charge to ship the headphones right away but when I call again they have a new excuse. I feel I defrauded by this brand. I never expect Bose to disrespect customers like this. I still can't understand how they keep their reputation?

Do not waste your money and time on this product. It disconnects from the network often and it takes going through all the steps every single time to reconnect it. I spend more time reconnecting and configuring it than actually using it. I spent the money on it expecting to get one of the best products but it proves to be the opposite.

I want to say first and foremost I have always been loyal to Bose and believe their products to be top-notch. I recently went to purchase their soundbar 700 package and it was out of stock but the soundbar was available at one of their dealers so I purchased it with the guarantee that when the bass module was available I would receive the package price. They would not honor this and instructed me to return soundbar and reorder the package which has a 3 week wait or more rather than allow me to buy in stock bass module for package price. Outright ridiculous. I will return it and purchase a Sonos Arc with bass. This is how good customers are lost.

I had purchased Bose because their stellar reputation. Now, I'm wondering how they've stayed in business. For a company that is suppose to be on the technology forefront I have am amazed that bose.com & the database available to bose customer service agents is not consolidated. Bose.com does not recognize my product serial number. I call Bose they say that they registered it but it does not show up on my profile under my products. How does a company of this size that specializes in technology not have a consolidated platform for customers to view their products?! Additionally, I am trying to exchange a faulty product but continue to run in circles by the company. They continue to assure me that the exchange is being processed. I have returned the product that I initially purchased but I still do not have the replacement. I am so frustrated with Bose. I have lost hours of my life on their text and phone lines.

I bought a Bose headset for my brother in another state on Dec 17 as a Christmas gift. The cost was $293.11. The site advertised 2 day shipping which I noticed because I wanted it to arrive by Dec 25. When I ordered, it said the black was out of stock so I ordered silver. I assumed a silver one was in stock when The order was accepted. I did get an email verification of my order. When I asked my brother on Christmas Day how he liked the gift, it had not arrived. I called Bose customer service on Dec 26 and was told it would arrive the first week in January.

Unbelievable you cannot listen to a podcast or music if you choose as you go to sleep. All you can listen to is their canned music for $329! Bose is a dying company and products with limitations like this is why they are dying.

I received a Bose SoundLink mini II as a gift. Just after the 1 year warranty expired the speaker failed to charge with a flashing red light. Upon researching the issue, it was first described as a possible software issue. If the speaker is not turned on for somewhere between 14-24 days, it will go into a battery safe state, however if the battery is drained too low, there is no way to kick it out through a reset or update. I tried all knowledge based suggestions and could not resolve the issue.

I have been trying to get BOSE to supply me with an input board for my Acoustimass 10 IV Home Ent System. They refuse to sell me the input board that was damaged by my dog. Yeah I know. Terrible, awful, bad and useless. DO NOT GIVE BOSE YOUR MONEY! Buy anything else, Klipsch speakers working for over 30 years and still going strong. BOSE=disappointment.

One star is being generous. I bought a Bose SoundLink Revolve Bluetooth speaker. After only 10 months it would no longer charge. I phoned Bose and arranged to send it to their service dept to be fixed. After nearly 2 months and several frustrated phone calls, I eventually got my speaker back, apparently 'fixed'. Now, after less than a month of light usage, the same problem has occurred. I dread sending it back to them again as I expect I would have to wait two months, as before.

Wave radio/cd player repair turned into nightmare. Ridiculous long wait times to reach a live person, the online chat line not working. They lost my remote control. More wait times and agent took forever to place order for remote. Then I received power cord instead. More nonsense trying to report and have correct order placed for remote. With so many qualified people out of work, please go out and hire new people!

I purchased a set of earbuds from Bose and had to send them in for replacement, I was told the first time the turnaround would be 5 days (Bose Outright Lied). After waiting 2 weeks I called again and I was told they were being shipped and I would see a tracking confirmation within 2 to 3 days. After waiting yet another week I called back in and it had not been shipped (ANOTHER BOSE OUTRIGHT LIE). Now I actually find out they oversold, they tell me the next shipment will arrive 22nd of Dec and they will expedite it and get it to me by the end of the year which is another 2.5 weeks away (I AM CONFIDENT THIS WILL BE ANOTHER LIE).

I read good reviews on the actual product; headphones. But the website ordering process was rough, my delivery date has come and gone, when I called, they don’t know when I will get them and could not help me at all.

Placed order for headphones on 11/08/2020, called 11/20 for status and was advised they would arrive before Christmas. Called again 12/14 and was told the product would have a 12 WEEK delivery time from date of order. VERY disappointed that this wasn't shared upfront or at any point since the purchase. I will NEVER ORDER from Bose again. Customers clearly aren't their priority.

I haven’t even received the product and that is enough to write this one star review. Customer service has sent me in circles! Can’t get a clear answer on order status from anyone. For 6 weeks! Garbage.

Hello all, I previously posted about the struggle I was facing for the replacement for Bose 700 headphones whose microphone broke in 4 months of its purchase. After my 6th attempt I got in touch with a good customer care agent, she not only understood my problem but also was successful in resolving the issue. I really wish I got her in contact sooner. Like I earlier mentioned the experience of the headphones is impeccable.

I have a lot of product from Bose now, I used to trust their product until I return once, the disaster began, I called them several time since they got my products back 3 weeks already. It should be more than $1500. They just only refund small amount of $10 to me. I called and was on hold for 57 mins and the first agent came up, he said he could not hear my voice. I told him I have been waiting to speak to him almost one hour and don't hang up. He said ok he need to fix his headset, but he hang up, I have to call again and wait for another hour to speak to someone else again.

Purchased two Bose headphones. Received confirmation email that clearly states that if the item goes out of stock after purchase, they would deliver once they receive more in stock. Checked the status of my order today and noticed that it says cancelled. No email from Bose, no information whatsoever. Absolutely slimy and sneaky from a Company as big as Bose. NO HIGHS NO LOWS, MUST BE BOSE. NEVER AGAIN WILL I PURCHASE FROM BOSE. Thanks for nothing.

Bose has had my speaker in for repair for almost two months. Each time I call for status I am told they are waiting on a part with no eta. I paid for this repair upfront and can get any eta info. I would rate lower but I am still keeping some hope that I will get my speaker back repaired soon. :/

Bose stated item shipped, but when checking tracking number, item never shipped. Contacted customer service for refund. Refund confirmation number given. 2 weeks later, still no refund. Bose then claimed order was completed and shipped.

I have been trying to get a replacement for a Bose Remote Control for my music system. The Bose India Support Service is useless and gave me a two contact numbers of Bose authorized accessories agencies but both numbers are not working. The two emails provided by the Bose Service Centre are also useless with no reply for two months. The store where I bought the equipment is also of no help and provides only with contact nos. which are not operational. I would recommend not to buy any Bose products since Bose after-sales service is pathetic.

Bose is losing all its credibility. Most of the times they don’t have products in stock. But the sales person just pushes to take an advance without any knowledge of the whereabouts of the product. They keep on saying that will be in stock within 7 days but it never happens. They do not bother to give an update also though in store they take our mobile numbers and promise big. Very disappointed.

I called the 800# and I was so very impressed by the courtesy and thoughtfulness of each of the 3 people who assisted me. I'm not well versed in "tech talk" (I'm very old!). They helped! With humor and wit! I even learned a few things! I needed to send my Bose Wave back for repair, and it was amazingly simple to do so. The turnaround time was notably quick, sooner than promised. I almost wish I'd have another small problem, just so I could enjoy this rarity of customer service excellence. Go Bose! (And give all those kids who work the phones a raise; they're priceless to you!)

I wanted Sonos, husband wanted Bose, bought the bose 700 soundbar $800 and the rear speakers, another $400. I cannot tell you how many times I've had to unplug my speaker due to it crackling, sound to video being off and other functionality issues. Wrote about issue on bose forum within a couple of months of having it, received response to reset my sound and yadda yadda, still has issue. After reading so many complaints came to conclusion this product is a failure, complete failure. When it works it sounds great. Bose refuses to correct the issue, replace the product or acknowledge the product is faulty and offers very little connection options when you stream your TV, using no cable TV. The ARC connection they make you use appears to be the culprit.

I purchased a soundwear last year in March and the quality is outstanding because three years ago I was almost deaf. My doctor did surgery and replace bones in my ears with metal rods and said never use headphones or earbuds because I would go to deaf. I seen the soundwear and decided to give it a try and now I'm glad I did because I hear quality of music like I have never heard before. I love roller skating and use mine all the time at the skating rink. Their music is very loud. I do not like their music so I use my own. I turn the soundwear up and I can enjoy it with no problem. Thank you Bose for giving me my music back.

I originally purchased a pair of Bose headphones noise-canceling headphones for myself and then many years later I bought a pair for my daughter. After a few years, the material of the ear cushions started disintegrating so much so they were unusable. I contacted Bose and was advised by Bose they didn't manufacturer replacement parts. Their advice was to buy another pair so I threw them away and went back to my old Sennheiser headphones. Then my daughter's headphones started playing up by not turning off coming on all the time etc. Contacted Bose and was told surprisingly they couldn't be repaired. Suggestion buy a new pair. Found a local technician $100 and fixed. Will never ever by anything Bose again.

Hope that your speaker never breaks and when it does, do not use their $92 repair option for sound issues, they will switch your battery and tell you that the money is to cover the repair-"fees". When you then refer yourself through the support tiers you will get the same scripted non-options and them trying to upsell. Not worth your time or money.

Purchased a BOSE PORTABLE HOME SPKR in mid-June, 2020. The product description of the speaker is water resistant. Speaker was caught in a heavy rain for a short period of time (about 1-2 minutes) in July 2020. Speaker stopped working. No repair or replacement offered.

My wife bought the noise cancelling headphones. From the day she got them when trying to listen to music it would skip every 10 to 15 seconds. We called Bose and they would not do anything for us. They wanted us to send them back and get a upgrade for $200 more. I will never buy a bose product again. These Headphones suck. I will buy Sony.

After almost 30 years I’m done with this company. Their customer service is ATROCIOUS. Late March I updated my home theater system with the 700 series Soundbar, Bass Module and rear speakers. The module started gurgling, bubbling and became unusually hot. I can understand that. Some things are just defective. However what I cannot understand is why I cannot be shipped a brand new product in lieu of my credit card until they receive the current one back. It’s brand new! Now here is where it gets interesting. They were supposed to mail me a box 3 weeks ago and after 3 calls at 3 hours they are telling me they didn’t have the box and packing material. Are you kidding me. I’m without the crown jewel of my system for 3 weeks and appears it will be another 6 weeks until I receive the proper packaging, send it out and have it repaired and sent back minimum. Unacceptable for a company of this stature. I’m done.

I ordered a replacement pair of pads on July 6th, to be delivered within 7-10 days, it’s now the 20th and checking on order, it has changed from the 22nd, then the 25th and now its the 27th. Have called Bose, sat on hold for over an hour! Tried more than once to call! Won’t buy another Bose product.

Have a Soundlink less than 2 yrs old. It sat for a few months unused. Went to charge and use. Would not accept charge. Checked manual - nothing. Checked YouTube found several videos and found many others had the same issue. The fixes did not work. Called Bose cust. svc. They had me try same YouTube fixes. Nothing. They had me do an online update. Still Nothing. Rep said this happens frequently. Offered to ship me a replacement for $75 if I would ship old back. Said no thanks. Why would I want to spend another $75 for another piece of garbage. I asked if they would apply credit to another Bose product and they said NO.

Purchase the wireless earplugs that cost 200.00 and they don’t stay charge long. Left messages with Bose several times and reply or customer service either. Not happy and purchase in the past Bose products and had no problems. Sometimes it’s better to purchase the cheap one and comes with better customer service.

Good Day, With deep regret I have to inform you that I have received defective BOSE products successively on 2 OCCASIONS now. I ordered the BOSE SOUNDSPORT WIRELESS headphones via Amazon Sg on 5th May 2020 (Order no. **). I received the headphones and upon testing found them to be non -operational. No light indication on headphones, no sound, not connecting to BOSE CONNECT App or Phone. I called the customer support repeatedly for 2 days but there was no response. I had no option but to return the headphones. I again ordered the same headphones on 27th May via AMAZON SG. The receipt of which is attached herewith. (ORDER # **)

I was inquiring about purchasing a Bose Soundlink and need information for compatibility of the soundlink micro and the possibility of using it for conference calls. I did not realize that the product was on special. As requested, I used Snapchat but the time I received their response, the special was over. The person on snaptchat told me to call a number he gave me and they could honor the special. The person on the call did want to honor the price even though its is technically their fault. Too bad because I have a lot of bose products and spent a lot of money with them. This time, I will try another company.

On April 20th I purchased a speaker and paid for 1-2 days express delivery (for in stock product); I decided to go the extra mile and pay for express shipping upon seeing that the item is in stock. However, today is April 23, and speaker hasn't even been shipped... I called customer service, they can't give me much info, except for the fact that my order is in progress/processing. Come on, Bose, I was expecting better than this! BTW, the product I purchased cost me close to 1400$... Very disappointing...

No one is answering anything from Bose! I spend $560 5 days ago, and I don't know where is my order. Is it shipped? Is it prepared? Anything. I use track order. It's not working. Says wrong zip code and I am in Canada (yes I use Bose.ca website). I send message to their Whatsup messaging system. No answer for 2 days, I can't find email address, I call their 1 800 number. It says all tech support is open till 9PM then it cancells my call, I call three times and it says please call during the regular work hours. I am calling at 3PM EST. It should be opened till 9PM on Tuesdays. Huh wow, Bose got good products but with this customer support this company won't survive long. This is nonsense after paying $560 CAD for a headphones I can't even see when it will be shipped and I can't damn ask anyone, 1 star or worse. Sorry. Closed for today.

Sound quality is great but physical quality very poor. I purchased the Bose QC in 2018 and within the first year, the rubber covers started to pull off the main harness. Eventually the covers on both sides which are meant to be stuck on are hanging loose and stretched. To operate the main switch, I have to press the small button under the cover as the cover positioning does not coincide with the switch anymore. Recently even the thin rubber cover at the back of the harness has started to peel off and now hangs loose. I still try and use the product as the sound still works however not in public as it looks highly embarrassing with all all these pieces hanging loose off the harness. Really poor physical quality for such a premium priced product.

I received Bose Sleep Buds as a gift and was originally satisfied with them wholeheartedly as I have been with their other products. But after time they would not charge fully and Bose put out a statement regarding their discontinuation of the Sleep Buds and offering full returns in 6-8 weeks via a check when you went through their system. I did so on December 5, 2019. They received my Sleep Buds December 12, 2019. I did not receive any confirmation as with other legitimate and responsible companies. I did not receive a check in their promised timeframe. I called them and spoke to a customer service representative in the designated Sleep Buds area on February 4, 2020 which claimed a check was sent.

I had also purchased the sleep buds which I returned 3 times to get new ones as all 3 of these were defective, so when I received the email about the refund on these I was very happy. I called the same day which was October 4th 2019 and received my return label. The sleep buds were shipped out to your company the next day. December 6th, I hadn’t received my refund so I sent an email to support and was informed that the employee was able to see that a check refund #** had already been cleared here on your end last 10/15/2019 amounting to $ 346.49 CAD and was asked for more patience as it would take 3 business days for the update to be relayed to us. So I waited again.

A refund for the failed Bose sleepbuds was requested in October of 2019. Bose confirmed that they received the shipment of the original product and the refund was processed, sent and should received within 6 weeks. Within that period, no update was provided to the customer regarding the status of the refund. Repeated attempts to contact customer service was met with the same instructions that no update was available. Once the 6 week period was up, customer service was informed that the check was never received and they attempted to issue another check, once again, requesting the customer wait another 6 weeks. This period then expired in early January of 2020.

Had bought my Bose QuietControl QC 30 ii in Dec 2017 and due to some software upgrade the headset stopped working in Sept 2019. We contacted the bose customer care and distributor and gave the headset twice for the software upgrade. The bose headset, despite the rubber cover in collar had sagged, was working very fine before the software upgrade. On giving to Bose customer care for the software upgrade, they returned it saying the hardware is not functional. The device just worked fine before the upgrade - what just happened than it's a waste of my money. The Bose is offering a 25% discount voucher for new purchases against this device but is not willing to repair.

Bose products are awesome but if you buying make sure you don’t care about how much time it takes to ship and make sure you won’t be returning it. I bought headphones as a Christmas present, on the website it said it would ship in 3 days and after calling customer service they told me it would take about 15 days to get it. Tried to cancel the order (same day it was placed) and they told me I would have to wait for it to ship and I would get my refund in about 5 days after they ship, so I did that and order a new pair with expedite shipping. It has been over a month, and I haven’t been refunded, I have chat with customer service several time. They suck, I’m seriously not buying any Bose product online EVER AGAIN. Customer service just waste your time.

CD player quit working one year after purchase. There are friends of mine who have the same problem. BOSE says ship it on my dime and average repair could be $100. Do yourself a favor buy a Sony boom box, more reliable and much better sound. BOSE, not worth the hype.

I purchased a BOSE Solo 5 TV soundbar just over a year ago. Now it does not work. I called customer support, and they said it could be repaired if I paid to mail it in and then paid excess of the purchase price for the repair. This was not intended to be disposable tech, but I'm a fool if I pay to have it fixed. This is a terrible practice and contributes to global waste as I now have to buy another device to replace this junk made by Bose.

On November 6th, I ordered a spare part for my sound system that had broken. Mind you, it is the second time I have had to replace this part. After sending serial numbers of the stereo unit to determine the correct part for replacement (as they had a record of my previous order, I was stumped as to why they couldn’t determine the part from their previous records), they told me my part would be shipped right away.

If you plan to buy Bose system in India you can be sure of no after sales service. If something goes wrong with your system you can be sure to keep following up with the team to check your system which in my case has been 8 days and waiting since. Not a single call from the service guys yet. So you can imagine what service to expect.

Bought the Soundwear. Bluetooth drops out from phone. Audio distorted. No bass/treble controls in UI etc. Contacted cust support by phone. Zero help. Used the WhatsApp option and the chat session went on for DAYS. Promised a call by a subject matter expert. Never happened. Refused to put a person on the line. Every day, same crappy stuff. Asking for even the color of the stuff. Contacted via Facebook and no better.

I have purchased the 700 bass and bar from Bose.ca. I have recieved my bass module but never the bar. Why? Because of a missing invoice. I have called and emailed and it's been 2 weeks. Every time give us 24-48 hours. Nothing has changed and no one's getting back to me. High priority sure. Also they charged for both products and I've only have half. How's that fair? Done order online from them. In fact buy their stuff at all.

Purchased Bose SoundSport Free Wireless Headphones refurb marked as $80, 1 day shipping and 3 days later no contact still. I want what I ordered, new or refurb. Meanwhile they are denying other people's orders due to pricing error and offering a %15 off coupon that's available to anyone, seriously pathetic from such a company who chose to not take responsibility at little cost to them.

Ordered speakers with stands on Nov 9th. Their fraudulent website says, ships in two days. Today is Nov 21st and still no shipment tracking number. Your calls get redirected to an island 10000 miles away to a bunch of incompetent clowns. I called today, the same story. Do not order anything from their website. They are not like Amazon, where you get the best customer service, backed up by the best delivery times and services in the world. These guys are worse than the DMV. Avoid them.

Bose offers refined quality of sound, precise highs to thundering lows. You can count on Bose to serve you for years with exciting sound. Bose offers a wide range of cabinet styles with the quality sound you want. The cabinets range from average consumer to professional musicians. Bose has done it all.

When using the CD function you'll lose the memorised radio channels. When you try to set back the radio, not only that you should start from the beginning (very long process) but it doesn't function...so either you go crazy or you will use your Bose only as a CD player.

I have had this product for several years but only played CDs for the last few months. The CD changer stopped working. I contacted the company and they say it can't be repaired. Don't buy Bose products!

Purchase a Bose Sound Bar 300 for $699.00. In less than two years it stopped working (no power). Had to send it back to them to repair at a cost of $125.00. Took them 2 month to deliver a box to me to shipped to them. Will never purchase another Bose equipment. Ruben

After 5 weeks and an untold number of calls, this incompetent company still has not placed my order. I have had no courtesy calls, emails or follow up, no compensation and still do not have my product. Avoid these clowns like the plague.

Purchased a pair of quite comfort noise cancelling headphones back in 2015 for $399. 18 months after the original purchase the control button stopped working. I took them back to my place of purchase and had the product replaced. 2 years on from and my replacement headphones have done the same thing, control button has stopped working. Took the headphones back to the place I purchased them from and they said to contact Bose as they are now out of warranty. Called Bose 10 days ago who offered me a $280 fee to have a replacement pair. I declined outlining our Australia Consumer laws, to which they responded with a 20% discount. I further declined this as the product should last a reasonable amount of time for the price paid. Customer service said they would escalate my concerns and I could expect to have a response via email in 2-3 days.

Today I got disappointed and frustrated after calling Bose Service center. I think there is lot of chance of improvement in the Bose service center. Customers are purchasing the premium product for their pleasure and satisfaction. And for all premium products, excellent service should be provided after sales. Some of the companies / electronics product sellers gives that, but not Bose. I have worst experience with Bose.

Purchased the Qc25 1 1/2 years ago. Left side began crackling, and intermittently went on and off. Called customer support, and they offered to replace for $135. That is how well they stand behind their product. $135 every other year, is ridiculous. This is a KNOWN problem. AVOID!

I love the Bose Wave Sound System, and when it needed repair, I tried to find a number to call. No luck. Opened a chat. No juice, then the chat option disappeared. Discovered I could use my phone, but only to text about my problem. Sent my text. First contact came about three hours later. Then the very kind and professional person (truly) said they were closing for the day, but a colleague would pick of the thread the following day. I opened the thread, provided warranty information, and after a couple of back and forths was sent a link to print my UPS prepaid label. It wouldn't print, so I tried the alternative link which wouldn't print either.

Bose sells premium systems at extremely premium prices. Our system is about 10 year old & Bose has not just stopped supplying its spares, but also denies any service support. This means, after spending INR 250-300000 ($4000) on a music system, after few years, you have no option but throw it away, as Bose will not even send an engineer to look at it. Beware of such a company. there are many other premium companies whose system last longer & they also keep supporting forever.