Bose Reviews

Sound quality is great but physical quality very poor. I purchased the Bose QC in 2018 and within the first year, the rubber covers started to pull off the main harness. Eventually the covers on both sides which are meant to be stuck on are hanging loose and stretched. To operate the main switch, I have to press the small button under the cover as the cover positioning does not coincide with the switch anymore. Recently even the thin rubber cover at the back of the harness has started to peel off and now hangs loose. I still try and use the product as the sound still works however not in public as it looks highly embarrassing with all all these pieces hanging loose off the harness. Really poor physical quality for such a premium priced product.

I received Bose Sleep Buds as a gift and was originally satisfied with them wholeheartedly as I have been with their other products. But after time they would not charge fully and Bose put out a statement regarding their discontinuation of the Sleep Buds and offering full returns in 6-8 weeks via a check when you went through their system. I did so on December 5, 2019. They received my Sleep Buds December 12, 2019. I did not receive any confirmation as with other legitimate and responsible companies. I did not receive a check in their promised timeframe. I called them and spoke to a customer service representative in the designated Sleep Buds area on February 4, 2020 which claimed a check was sent.

I had also purchased the sleep buds which I returned 3 times to get new ones as all 3 of these were defective, so when I received the email about the refund on these I was very happy. I called the same day which was October 4th 2019 and received my return label. The sleep buds were shipped out to your company the next day. December 6th, I hadn’t received my refund so I sent an email to support and was informed that the employee was able to see that a check refund #** had already been cleared here on your end last 10/15/2019 amounting to $ 346.49 CAD and was asked for more patience as it would take 3 business days for the update to be relayed to us. So I waited again.

A refund for the failed Bose sleepbuds was requested in October of 2019. Bose confirmed that they received the shipment of the original product and the refund was processed, sent and should received within 6 weeks. Within that period, no update was provided to the customer regarding the status of the refund. Repeated attempts to contact customer service was met with the same instructions that no update was available. Once the 6 week period was up, customer service was informed that the check was never received and they attempted to issue another check, once again, requesting the customer wait another 6 weeks. This period then expired in early January of 2020.

Had bought my Bose QuietControl QC 30 ii in Dec 2017 and due to some software upgrade the headset stopped working in Sept 2019. We contacted the bose customer care and distributor and gave the headset twice for the software upgrade. The bose headset, despite the rubber cover in collar had sagged, was working very fine before the software upgrade. On giving to Bose customer care for the software upgrade, they returned it saying the hardware is not functional. The device just worked fine before the upgrade - what just happened than it's a waste of my money. The Bose is offering a 25% discount voucher for new purchases against this device but is not willing to repair.

Bose products are awesome but if you buying make sure you don’t care about how much time it takes to ship and make sure you won’t be returning it. I bought headphones as a Christmas present, on the website it said it would ship in 3 days and after calling customer service they told me it would take about 15 days to get it. Tried to cancel the order (same day it was placed) and they told me I would have to wait for it to ship and I would get my refund in about 5 days after they ship, so I did that and order a new pair with expedite shipping. It has been over a month, and I haven’t been refunded, I have chat with customer service several time. They suck, I’m seriously not buying any Bose product online EVER AGAIN. Customer service just waste your time.

CD player quit working one year after purchase. There are friends of mine who have the same problem. BOSE says ship it on my dime and average repair could be $100. Do yourself a favor buy a Sony boom box, more reliable and much better sound. BOSE, not worth the hype.

I purchased a BOSE Solo 5 TV soundbar just over a year ago. Now it does not work. I called customer support, and they said it could be repaired if I paid to mail it in and then paid excess of the purchase price for the repair. This was not intended to be disposable tech, but I'm a fool if I pay to have it fixed. This is a terrible practice and contributes to global waste as I now have to buy another device to replace this junk made by Bose.

On November 6th, I ordered a spare part for my sound system that had broken. Mind you, it is the second time I have had to replace this part. After sending serial numbers of the stereo unit to determine the correct part for replacement (as they had a record of my previous order, I was stumped as to why they couldn’t determine the part from their previous records), they told me my part would be shipped right away.

If you plan to buy Bose system in India you can be sure of no after sales service. If something goes wrong with your system you can be sure to keep following up with the team to check your system which in my case has been 8 days and waiting since. Not a single call from the service guys yet. So you can imagine what service to expect.

Bought the Soundwear. Bluetooth drops out from phone. Audio distorted. No bass/treble controls in UI etc. Contacted cust support by phone. Zero help. Used the WhatsApp option and the chat session went on for DAYS. Promised a call by a subject matter expert. Never happened. Refused to put a person on the line. Every day, same crappy stuff. Asking for even the color of the stuff. Contacted via Facebook and no better.

I have purchased the 700 bass and bar from Bose.ca. I have recieved my bass module but never the bar. Why? Because of a missing invoice. I have called and emailed and it's been 2 weeks. Every time give us 24-48 hours. Nothing has changed and no one's getting back to me. High priority sure. Also they charged for both products and I've only have half. How's that fair? Done order online from them. In fact buy their stuff at all.

Purchased Bose SoundSport Free Wireless Headphones refurb marked as $80, 1 day shipping and 3 days later no contact still. I want what I ordered, new or refurb. Meanwhile they are denying other people's orders due to pricing error and offering a %15 off coupon that's available to anyone, seriously pathetic from such a company who chose to not take responsibility at little cost to them.

Ordered speakers with stands on Nov 9th. Their fraudulent website says, ships in two days. Today is Nov 21st and still no shipment tracking number. Your calls get redirected to an island 10000 miles away to a bunch of incompetent clowns. I called today, the same story. Do not order anything from their website. They are not like Amazon, where you get the best customer service, backed up by the best delivery times and services in the world. These guys are worse than the DMV. Avoid them.

Bose offers refined quality of sound, precise highs to thundering lows. You can count on Bose to serve you for years with exciting sound. Bose offers a wide range of cabinet styles with the quality sound you want. The cabinets range from average consumer to professional musicians. Bose has done it all.

When using the CD function you'll lose the memorised radio channels. When you try to set back the radio, not only that you should start from the beginning (very long process) but it doesn't function...so either you go crazy or you will use your Bose only as a CD player.

I have had this product for several years but only played CDs for the last few months. The CD changer stopped working. I contacted the company and they say it can't be repaired. Don't buy Bose products!

Purchase a Bose Sound Bar 300 for $699.00. In less than two years it stopped working (no power). Had to send it back to them to repair at a cost of $125.00. Took them 2 month to deliver a box to me to shipped to them. Will never purchase another Bose equipment. Ruben

After 5 weeks and an untold number of calls, this incompetent company still has not placed my order. I have had no courtesy calls, emails or follow up, no compensation and still do not have my product. Avoid these clowns like the plague.

Purchased a pair of quite comfort noise cancelling headphones back in 2015 for $399. 18 months after the original purchase the control button stopped working. I took them back to my place of purchase and had the product replaced. 2 years on from and my replacement headphones have done the same thing, control button has stopped working. Took the headphones back to the place I purchased them from and they said to contact Bose as they are now out of warranty. Called Bose 10 days ago who offered me a $280 fee to have a replacement pair. I declined outlining our Australia Consumer laws, to which they responded with a 20% discount. I further declined this as the product should last a reasonable amount of time for the price paid. Customer service said they would escalate my concerns and I could expect to have a response via email in 2-3 days.

Today I got disappointed and frustrated after calling Bose Service center. I think there is lot of chance of improvement in the Bose service center. Customers are purchasing the premium product for their pleasure and satisfaction. And for all premium products, excellent service should be provided after sales. Some of the companies / electronics product sellers gives that, but not Bose. I have worst experience with Bose.

Purchased the Qc25 1 1/2 years ago. Left side began crackling, and intermittently went on and off. Called customer support, and they offered to replace for $135. That is how well they stand behind their product. $135 every other year, is ridiculous. This is a KNOWN problem. AVOID!

I love the Bose Wave Sound System, and when it needed repair, I tried to find a number to call. No luck. Opened a chat. No juice, then the chat option disappeared. Discovered I could use my phone, but only to text about my problem. Sent my text. First contact came about three hours later. Then the very kind and professional person (truly) said they were closing for the day, but a colleague would pick of the thread the following day. I opened the thread, provided warranty information, and after a couple of back and forths was sent a link to print my UPS prepaid label. It wouldn't print, so I tried the alternative link which wouldn't print either.

Bose sells premium systems at extremely premium prices. Our system is about 10 year old & Bose has not just stopped supplying its spares, but also denies any service support. This means, after spending INR 250-300000 ($4000) on a music system, after few years, you have no option but throw it away, as Bose will not even send an engineer to look at it. Beware of such a company. there are many other premium companies whose system last longer & they also keep supporting forever.

After less than 6 months, the minute rectangular magnet, which is CRITICAL for the Sleep bud remaining attached to their charging pins, falls off. No replacement or recall is yet official by Bose. Service centres fix the issue with glue! Examples: https://community.bose.com/t5/Wellness-Archive/Sleepbud-charging-magnet-missing-or-loose/td-p/146948 https://community.bose.com/t5/Wellness-Archive/Magnet-damaged-in-the-charging-case/td-p/139127

Bought the Quiet Comfort 25 for $300+ <2.5 years ago and the left side of the headphone just stopped working on its own. I replaced the cord at my own cost, still nothing - the sound and noise cancelling both don't work. Keep in mind, I've taken great care of the headphones given how $$$ they are. I also read quite a few reports of a manufacturing defect on this model causing the same exact issue. I called customer service and they "understood" how tough it must be to spend so much money on a pair of headphones for them to stop working so quickly, yet the best they could offer is for me to pay $250+ for a replacement. Seriously?? Why would I pay hundreds again for it to likely break in another year. We own a number of other Bose devices but the poor quality and poor customer service, as evidenced by my experience and the consistently horrible reviews here, means we will stay away from future Bose purchases!!

In-ear SoundSport POOR Quality Design/Materials/Customer service. I purchased my in-ear headphones about 2 years ago. $250 was a pretty big expense for headphones, but I was willing to pay it for the quality that Bose offers. About a year into owning them the mesh liner fell through when I was cleaning them - they had just fallen out of warranty. I called customer service and they offered me a discount...a brand new pair for only $197! Passed. One year later - I was in the gym and the ear bud just broke in half. I couldn’t believe it. Again, I called customer support - they offered me a discount - only $97. WHY would anyone spend $100 on a poor quality product? VERY Disappointed in the customer service but more so the quality of the product.

One of the reason to buy this car was the BOSE audio system. I have at least 3 Bose home audio products and was expecting similar sound quality from the Bose car audio. To my utter disappointment, I am sorry to say that the sound quality is worst than a China made unbranded audio player???? The bass is almost as good as zero. I spent 900 sgd to install a pioneer under seat subwoofer and changed the 2 rear door speakers. This has made some difference but still not good enough. My audio guy has suggested to change the front speakers as well but I don’t have the budget to do so.

Bought a Bose speaker, works with radio stations. When I want to listen to my music library, I get nowhere, tried to find help from Bose, joke. I assume it’s a simple issue, yet nobody’s here to help. Was asked: 1) Download app. Done. 2)Click on "add services", done. 3)Choose between: Music Library on NAS ask to refresh, do refresh as asked and it goes on and on....

After only 18 months of use, our BOSE Soundtouch 300 Soundbar literally just stopped working. No warning, it just died. All troubleshooting was unsuccessful. The BOSE call center support were fantastic, even knowing it was 6 months out of warranty, they still took it back at no charge, repaired and returned it within 9 days. Thank you BOSE. It's now back and operating beautifully. Fantastic service which I would highly recommend to anyone.

I purchased a Bose wave system (radio and CD player) in Nov. 2015 for about $300. The radio works well but the CD player, which was rarely used, just broke. I called Bose. The rep suggested to unplug it. I did. Still doesn't work. So if I want to use the CD, I need to spend another $100 for Bose to repair it, which I refuse to do. I will never buy anything Bose again. If it's such an excellent product, then why does Bose only offer a 1 year warranty? In essence, I purchased a $300 radio. Very dissatisfied with Bose and this product.

I have got Bose SoundSport free wireless earbuds. Rubber is getting apart in just an year of use. Spend 20K INR for it and it's worthless now, very bad customer after service Not helping out. Telling to invest 12K INR more to replace it. Do not buy this product.

On March 1 2019 I ordered the Quiet Comfort 35 custom wireless headphones in Purple color. This was to be a birthday gift for my wife on April 28. When I ordered the Bose website said will ship within 6 - 8 weeks. As time went on and we reached the 7th week, I starting making calls to customer service who repeated the same script of "the order still has until the end of the 8th week to ship". The Bose order tracking is pathetic to say the least. The web page is the same right now as it was the day 1 ordered and does not present any status information.

I placed my order on Bose.com for the custom QuietComfort 35 on March 1, 2019. The headphones have never been shipped, and I cancelled the order on April 29, 2019. I called Bose twice - they allow up to 8 weeks to ship the custom headphones, and they didn't notify me of any delays. I'm very disappointed with the service.

I purchased Wave SoundTouch two years back. Every few month’s time, I need to update the app. It is a headache. If I want to listen a music through SoundTouch, I should need to update the app first. It will take 10-15 minutes. I used to hear a radio channel in UAE. After the last update, I can't see that channel anymore. Now SoundTouch decides which channel I should hear not me.

I purchased a Bose AE2 headphones with Bluetooth attachment. After a while headphones stopped working. I figured it out that the bluetooth adapter is malfunctioning. I contacted with the Bose customer service to know from where can I get the bluetooth adapter or at least send me a replacement. But the customer service experience was so bad that I will never buy Bose product again in my life period. Also recently the quality of Bose products are going down to hill. They are not making quality products anymore. Keep in mind If you are buying a Bose product you are not buying a quality product. You are paying double the money just because product says Bose on it. Bye bye Bose. Thanks.

I purchased a pair of Bose Quiet Comfort Headphones (450 Canadian) about two years ago. Recently I noticed one of the rubber rings was loose. I called Customer Service. There wasn't an option for repair so they offered me a new pair at a reduced price. I sent my headphones back. They received them March 15. I still have not received the new ones. I have made a total of five calls to Customer Service. The first rep send me a UPS label in French so I had to call back and get one in English. The third rep kept saying over and over they didn't get my headphones. She eventually found them in the system and I would get them in 5 to 10 business days.

Long but detailed issues: I don't actually use customer service for companies, maybe the bank, maybe an appliance warranty but rarely. The aspect of having to speak to customer service is rare. I worked in tourism and that industry has it down to a science. Bose is lacking literally lacking in every aspect of their customer service portion connected to its website. There is no chat option. In 2019 in most retail sites where there is a chat option to ask questions about the products Bose lacks. Their "policies" do not include website credits or gift cards, in general, "there is no such thing." I'm in my 30s GenY, however, the last I checked this is a very basic aspect of retail, e-commerce and most brick and mortar locations, to have credit to the site or gift cards. THIS DOES NOT EXIST.

Hello all, I bought the SoundTouch 300 with the wireless sub in January 2018. After one year and one month the sub quit! I contacted Bose to see what can be done and was told to send it in for repair. This I had no problem with until I was told it would cost $180... What? I paid $1200 for this just over a year ago and now I'm supposed to pay again for a repair? For $1200 I would expect to get a few years of service from it, after all Bose claims to be the best. I strongly believe that Bose products are supposed to die on a regular basis so they can rip off the consumer with repair cost, after all, what's $180 after you have spent $1200.

I have always loved Bose products, and still do, and have never had the need to return a product under their 30-day free trial scheme. On this occasion, however, because I couldn't try the product before purchase (Sleepbuds), and not getting on with them, I decided to take Bose up on their offer and request the refund. Having jumped through several hoops just to get them to accept the refund, I returned the Sleepbuds through their recognized carrier (UPS), which they received. 7 weeks later, however, despite many emails and telephone calls, I still have not received the refund, despite numerous promises. I would still recommend Bose products, but don't ever try to use their 30-day free trial refund, as you will discover what they really think about their customers - nothing!

Purchased the headphones 2 2.5 years ago and worked perfectly until recently. Went through all the online “fix it” info. Nothing worked. Contacted Bose customer service & was emailed a return post sticker & true to their word a new set of headphones arrived within 10 days of posting the original headphones to them!!! Great service BOSE!!!

Beware to MacBook Air laptops!!! Nothing but problems!!! Bought them 2/15/19, spent ALL weekend trying to connect the two. NO luck. Spent hours with Apple, spent hours with Bose, over and over. Returning both on 2/19/19.

I have a 3 year old Bose Wave Soundtouch system and the CD Player started skipping. After trying the reset feature the problem was still apparent. Contacted Bose for repair info. Since it was out of warranty they provided me the option to ship it to them and provided a prepaid UPS label to do so. They then offered me a 50% discount on the repair cost; $100 down to $50. Email communication was great after initial call. The unit was packed and shipped on 1/28. Repair was promised at 3 weeks. On Tuesday 2/5 I received notification that my unit was shipped. Saturday 2/9 received a perfectly repaired unit. Overall I am very impressed with the service I received and the communication during the process. Thank you Bose.

After shipping back an exchange product and it taking 20+ plus days to get to Bose, I heard nothing from the Bose. I called to check the return and was told the box was received empty. When asked why was I not notified upon receipt, no answer could be provided, and I was told to take this up with UPS. UPS said as I am not the shipper and Bose provided the label the UPS claims and damage department need to interact with Bose.

I got an QC25 in Bose California, with Warranty Extension 2 years from SquareTrade. Since my last trip when I was in Brazil to China Asia, the headphone QC25 Starting to sparking and no sound. I try to contact Bose but they didn't feedback me within The 3 working days, then I went to official service center in Hong Kong. Within the time I have to solve the issue, they said the Warranty Extension didn't work in Asia only in USA. Well that frustrating, because when I bought this Bose didn't make it clear, and I pay for the warranty. After Hong Kong I try to contact again Bose from USA while I am in Asia, and still no answer from Bose. I went to Facebook, and finally few days later Bose check my message and we talked about the issue.

I ordered a pair of custom headphones on November 26th. I knew they would not arrive prior to Christmas, and that was okay. They ensured that I should receive them in 5-7 weeks. Well, 12 weeks passed with NO answers. After contacting and speaking to a number of different customer service reps, who all told me that it hasn’t shipped and they emailed the warehouse, I finally got an answer. I expressed my frustration that my problem did not feel prioritized and someone finally admitted that the manufacturer has “a high volume of orders, creating this issue.” I asked for a rough estimate of when my order will be shipped, still nothing. They sent me two free Micro SoundLink speakers, which was nice, but I want the headphones!

I ordered my headphones on November 24 as a Christmas present. I was aware that customized product takes 5-7 weeks to ship but it has been over 9 weeks and no word that the product has been shipped. I have contacted customer service several times and no one can seem to get me an answer on what is happening. I am so frustrated. I just wanted to receive them on time and now I just want to cancel my order and take my business elsewhere.

Find deplorable that Bose makes everyone's life difficult. One end of the audio cable of the sound-link headphones is 2.5mm. The other is 3mm. This is instead of the standard 3mm to 3mm cables available everywhere. Most adaptor plugs are too large to work. WTF... So if you need a new audio cable you are out of luck. Seriously annoying and has totally soured me on Bose. Bose customers have to go out of their way for an audio cable (available at Bose only) when 3mm cables are standard. Guess not enough profit on $250/$350 headphones!!! AAA+ for how to alienate customers.

I ordered these headphones for our son as a Christmas present on November 21st. At the time I placed the order for the custom colors, the website displayed a message that it will take between 3 and 5 weeks to receive the headphones. I understood that we might miss the Christmas date, so paid extra for the priority shipping. Christmas came and went and I had, by this time, already tried to contact BOSE for an update. No one is able to help me other than tell me it hasn't shipped.

On the 30th of November 2018 my sister placed an order for a pair of Bose QC35 II headphones for over £280 as a Christmas present. The product had not arrived by the 5th of December so she called Bose who told her to contact DPD. DPD said the parcel had been lost/stolen so they gave a lost order reference number to pass on to Bose. On the 6th of December she contacted Bose via WhatsApp, who said they would contact the courier and reply within 24-48h. She messaged Bose on the 11th of December and the employee that she was connected with didn’t reply to any messages. She then messaged again on the 12th and received no reply, and again on the 13th where she was told the office team had not yet responded, and that she would be notified of an update ASAP.

I purchased Lifestyle 650 about 18 months back. It stopped working and on contacting the customer service was told to pay nearly 10% of the overall purchase price to repair as the warranty is only 1 year. On further questioning I was told main board of the console was damaged and needs replacement. No reason given why the damage happened and how to prevent it from happening again. Now no choice for me to pay the exorbitant repair price and pray it does not damage again after warranty expires. When one buys such expensive gadgets it is expected that we get a longer service from them. My recommendation to anyone thinking of buying Bose products thinks again. They are expensive, low on quality and high on repair cost. For me it's never again to purchase any products.

I had my Bose SoundSport pulse earbuds for 2 months, but were defective. I went to a Bose store and got a replacement immediately. I got everything from In-Store, so there could have been a difference so I would recommend to go to a Bose store rather than calling customer service.

I'm totally disgusted with BOSE. They should let buyers know the items will stop working. Christmas is today and wanted to use my soundwave, it stop working. Contact Bose. Want to charge me for fixing it, bought it from the company. Why am I being charged. Never again will I buy a high price item again from these people.

I bought this system 2.3 years ago. I spent £1500 on this system. The Acoustimass 300 has packed up and when I called them, I was told it was going to cost me an extra £125. Here is the thing. I know that products get worn out and eventually die...but for a £1500 system to last 2.3 years...no, no, no. I only play it at weekends and I am away nearly 11 weeks every year. I've not used it that much. I had a Sony system prior to this one and it lasted 15 good years. What a shame about Bose.

I ordered some Bose Sleepbuds on the 20th Oct. These never arrived. When I contacted Bose they told me to deal with their distributor (DHD) which I did. DHD confirmed the item had been lost. I reported this back to Bose and requested a refund. In fact I called Bose 27 times and emailed them another 15 times but still not progress. I had to report this to both PayPal and my credit card company. Interestingly they both confirmed they receive many complaints about Bose. Bose then contact myself 30 days after I told them the device had been lost. Bose now tell me the device is lost (well done) and that they will send a refund in 3 days. It is not 10 days later and still no refund. And again another round of calls chasing a call centre in Manila.

The system is the worst we experienced. It keeps losing signal, two of the speakers we purchased (we bought 3 in total) have failed totally. One was repaired free of charge as it was within warranty. The other went wrong just outside warranty and Bose wanted £85 to repair it. We have had so many problems we have decided not to bother with the repair and will buy another make. We would not recommend Bose on any level.

Sounds great; unwanted 'Updates' = constant pain/time wasters. Bought ST20 in 2015, with no previous wireless speaker experience. Frustrations since, mostly from unwanted updates, too many to list in detail in limited space here. Updates mostly result in a problem.

Just bought a set of Bose noise cancelling headphones and they were missing the backup audio cord. Thought I could call Bose support and they could just send a cord, after reading the serial number to the representative a dozen times, he stated that it was not in his system and I should call the store I bought them from and get serial number. I asked him why he thought they would have serial number. He was extremely rude and said, "You just need to call them." Called the store and they did not have the serial number. Called Bose support back and that representative said to just return them to the store I bought them from. Tried to explain I just needed a cord. The rep just kept saying return them. So now a perfectly good set of headphones is going to go back to Bose as defective, just because their overseas customer support wouldn’t send out a cord. Seems like such a waste. Bose needs to fix this.

Worst product ever especially if you intend to use it at the gym, or during any outdoors activity. The headphone ear cup have a tendency to come off. Customer service tends to be of no help, especially the supervisors.

My left Bose SoundSport Free Wireless earbud stopped working after about 4 months. It just wouldn’t seem to connect to the right one anymore. I disconnected and reconnected, reinstalled the app, but nothing worked. I took them back to Best Buy, but they said it had been too long and would not help me. So, I had to go online to find contact info for Bose. I found a number and called them up. The man who answered had a heavy Indian accent, but understood the problem and explained the process for getting them replaced.

Purchased Bose Freestyle earbud, the connection for 3.5mm wire frayed losing sound quality. As if this was problem enough this is the 2nd generation that has the same design/manufacturing flaw. There is no consumer redress. They are aware of the problem and have no desire to repair or replace. Caveat emptor "BUYER BEWARE".

My L1 PA system stopped working after 10 months. It has a 2 month warranty. There were 3 possible parts that needed repair. After describing the issue Bose asked us to return the power stand. They paid the shipping but we paid for the box & packaging which was about $20. They shipped it back after repair and it didn’t work. Their tech support tried to have us send back the exact same part but I’d already told them no it might be one of the pole speakers but we need to send back all parts. I reminded him I’m a working musician and this is hurting my income. The customer service person was hard to reason with and especially hard to understand. I asked to talk to a supervisor. He understood my frustration. He sent me all components new and then I also had the boxes & packaging to ship back. The new system worked well.

The product is superb. We have at least 6 different headphones; noise canceling included. However the customer service is a call center in the Philippines and they must be reading off cue cards. Besides whatever they say is just NOT true!!! Have no idea!!! Keep you on hold for 25 to 45 mins. In fact I am currently on hold as I asked for a representative in the US... 25 mins so far. Bose is a US company. I buy their products because they are good, expensive, but great. and I want to support American companies. So why cant I speak to somebody in the US??? I would like a resolution today, US time...

I ordered my Bose Headphones for 4000 dollars - and it said it would come within 5 days but they didn't come and I looked everywhere around the house but they weren't there. Now when I look at my order number it says it did arrive - which they did not! Now I've paid 4000 bucks for a pair of headphones that did not arrive and I'm never getting that money back... thanks Bose... never buy their stuff!

Firstly, these are good headphones. Good noise canceling, good sound. My issue is the Bluetooth support and the support provided by Bose. If what you want to do is to listen to audio from a smartphone via Bluetooth they are very good. If however, you want to listen to audio from a smart TV (I have a Samsung 2016 model), be warned that actually getting a Bluetooth connection is very hit and miss. If you can connect, they stay connected, but actually connecting works at most 5% of the time.

I've waited a long time to invest in a Bose headset. Voila! A complete disappointment. As other have indicated in reviews, there is a looseness in the wiring. One ear does not receive reception. Horrible. Now, I'm traveling for months and cannot return the product. I hope it has a warranty. Warning... Do not buy!

Repair cost which was to take 2-3 weeks to complete took 6 weeks to be returned. I had to contact several times to get updates on repair status. Was seeking some sort of "goodwill" compensation as this was over a $100 cost and was told nothing could be done in response to this delay. Have spoken to customer service representative and supervisor without any offer to show some loyalty to the multiple Bose products I currently have in my home. May have to rethink before either purchasing or sending in a Bose repair in the future.

I deeply regret that I had the desire to work together. Three months now I am not able to get battery for the S1 Pro Sound system. It is funny and at the same time disgusting. Your team in Bulgaria is poor and the relationship with the head office is non-existent. As head of the Bulgarian Artists' Association I will recommend a full bust of the purchases from Bose.

My Bose Sound Touch 30 Speaker stopped working in about two weeks after purchase. The Bose rep tested it via internet and asked me to send it back for repair. She also tested my router, modem, and internet speed and said they were fine, but could not explain why my Wi-Fi Bose devices (speakers) were randomly stopping and starting when played together. I am so frustrated that I didn't ask why my remote for my Sound Touch 650 system locks up my TV screen when I switch sources from Sound Touch to Cable Box. I must do a 10 min reboot to regain live TV. The Bose folks are nice and have my sympathy, but their hardware is becoming second rate and their software is terrible. Never saw so many glitches in such a simple app. I have been a Bose user all my life but not anymore after this set of headaches.

I sent my headphones in to get fixed up because they had started to just get normal wear and tear after having them for a couple years. I sent customer service a message offering to pay them to get them "refurbished". They responded almost instantly and told me they were more than happy to help and asked me exactly what was wrong. I explained all my problems in detail and they then sent me a shipping label for my headphones. I sent them in expecting the refurbishment to take a week or so. It was not even 10 days later I get a package... THEY SENT ME A BRAND NEW PAIR. In new packaging and all. Talk about a company going above and beyond for their customer. They earned a life-long customer with me. I will only be buying Bose forever. Thank you Bose!

I purchased a new Bose speaker about 3 years ago, while the warranty was in effect I was having problems with it charging. I called in and they performed a reprogram and it worked for a while and would stop charging again. After the warranty ended the problem kept happening, so Bose had me send the unit back for repairs and after a few months it would stop charging again. This happened a few more times and after more failures they offered to replace the unit with another one and I agreed.

I just received a free remote control replacement for my Bose Soundwave, and in less than 24hrs! This is not my first interaction with Bose to seek a fair and satisfactory remedy to my needs. I have always been treated with kindness and prompt service by Bose and its customer service representatives. I am sorry to read poor feedback from others as I have ALWAYS received 5-star assistance. Not only does Bose make incredibly great-sounding products, their customer service in my experience was equally superb.

On Sunday, while trying to buy an outdoor speaker set for a Father's Day gift, the Bose website kept giving me an error. The Fraud Dept at my bank called because they tried to charge me x4. On Monday, I called customer service to place the order directly. Today is Wednesday, I called to check on my order (Father's Day is 4 days away!) and they don’t have the speakers in stock and won’t be sending them out. No email follow-up to let me know!!! Horrible customer service. I will not buy from Bose again.

I bought a pair of Soundsport earphones back in 2015 including an extended warranty (i.e. 3 years total warranty). After about 2.5 years, the cable started to wear out and break and I tried to make use of the warranty. At first I was offered a new pair for 50€, which combined with the 30$ I had spent on the warranty is almost enough for a new pair - then why buy the warranty?

The customer service this company uses is obviously overseas, the representative I spoke to was so rude and so unhelpful. He did not answer any of my questions and kept speaking over me. Rude rude customer service experience. I asked to speak to a manager and he put me on hold for more than 15 mins. I use to work CSR I know he left me on hold on purpose to be spiteful. Unacceptable!!!

I thought I would get the best noise canceling headphones, that's why I got the Bose QC (25 Acoustic Noise Canceling Headphones) product. It worked well for a year and then the left side stopped working. I contacted Bose and they told me I would have to pay to get it fixed. They have no problem selling their defective products at a premium, but what really gets me is that they take your money and don't stand by their products. The word needs to get out to stop getting ripped off by Bose.

Paid about $550 for this system thinking Bose was great. Quit working after a little over a year and was told it was out of warranty and it would cost me a little over $100 to fix at Bose. Called the customer service number, sounds like I got India, was told it would take about 3 weeks which I was never told the lead time. I will NEVER buy another Bose product. I think I just paid for the name, never again. Customer service person was very short with her answers.

I purchased the Soundlink Mini II in January of 2016 and it is no longer functioning. The speaker will not charge and when it is connected to the power source it shows the red flashing battery light but never charges. Upon further research, I realized I was not the only person with this issue as there are thousands of complaints online. When I contacted customer service they told me I would have to pay $75 if I wanted it repaired because it was no longer under their warranty. Why would I pay $75 for the speaker to be fixed for a few more months when I could put the money towards a new speaker that does not have the same issues that Bose does? This was an amazing speaker for the year that it worked but I will never buy from this company again after seeing how they made their manufacturers issue a consumer's problem.

Over the ear QuietComfort 15 - This my third pair of noise-canceling earphones where the pads have deteriorated. Each of the first 2 times I took the bait and bought a new pair at a reduced price hoping they had solved the problem. Each pair works perfectly other than this issue so it is hard to stomach this new deal for me, which is buy a $200 upgrade for a new pair or pay $35 for new ear pads. The head pad can't be replaced. For what these things cost, they should be giving me these pads for free and having someone in the shop replace the head pad. So I am done with Bose. I have probably spent $4k with them on their L1 model II and headphones. I am sure the 20 other headphone companies that have sprung up have products that don't deteriorate. These headphones are maybe 2 years old.

Hello, I have SoundTouch Stereo JC Series II Wi-Fi. I managed to set up & connect to my router. It is playing radio and iTunes library. I can control from phone and Mac as well by SoundTouch app. Round controller also working. But whenever I am playing anything from my Mac or phone (example YouTube, Skype or from any web), the sound is coming from only Mac or phone. It is not playing from my JC series 2 wirelessly. How can get my audio wirelessly? Thank you.

I recently contacted Bose discussing that I had purchased a pair of QuietComfort 25 Noise-Cancelling headphones back around 2015. These were around $300 at the time and well worth it as I believe Bose offers superior quality. However, in January of 2017 the left ear cup was not producing sound. I knew although the headphones were several years old that they surely were out of warranty but their lack of function was very premature for such an expensive set of headphones and for how well they had been cared for.

Let me tell you, I hate writing reviews. But man this company treated me so good. So I had bought the wireless headphones before and I broke them, at this point I was leaving for boot camp (therefore I never did use my Geek Squad warranty). When I came back I decided to buy another pair because I loved how my old ones fit and sounded. The new pair was not as good as the last. The volume did not max out, its battery was all jacked up. Finally one day it wouldn’t turn on. The battery light was green when I charged it but it would not turn on.

Representative from company contacted me to resolve the issue and acknowledged miscommunication on their part. They will work to improve this process for future consumers. Received functional replacement unit and will receive shipping refund. This was resolved fairly.

I would give the 0 star if they have that option. Very, Very, Very Worst experienced ever. Placed order of F1 Model 812 in amount of $2208.19 on Nov 26 with intend to use for Xmas party. Within 30 days later I received 1 email confirmation for subwoofer and subwoofer arrived 15 later. Absolutely no communication at all from Bose, no follow up or whatsoever... You on your own!!! Period. Bose They don't care about their customers. They outsourced the customer service overseas and experience is terrible. They don't have any idea about customer service. It makes the experience so bad that I end up to cancel all transaction were ready to complete. NO MORE BOSE FAN BYE BYE.

I just bought Hearphone to hear better. But the technology is so bad, that it took me at least a month to realize that. I cannot adjust the right hear at all. The hearphone is very expensive. I bought this one from local Best Buy. They are not returning it. Please return this one and give my money back. I am a very poor teacher to spend so much money for this kind of technology. I am hard to hear from right ears. Please help me.

This $500 Quiet Comfort 35 II Bluetooth headset is completely incapable of functioning with Windows 10 PCs. I got a 2 hour runaround with technobabble thrown in blaming everything and everyone but Bose. Sadly a 50$ headset from Logitech performs the same wireless that Bose advertises and cannot follow through on. In 2017 with a modern PC with a Modern OS (Windows 10) the Bose headset should function as seamlessly as a $50 Logitech headset. I'm a Senior Technical person and am very familiar with technology. This is totally unacceptable. The fact that I had to wait for 2 months to get the custom headset just adds salt to the wound.

From the first call into Bose to establish a return under warranty for my inoperable wireless headphones to the rude individual on the call I made to determine the where my replacement headphones were over two months after UPS proof of delivery, Bose should be anything but proud to consider themselves a company of quality.

I purchased a Bose SoundTouch base system with 2 wireless speakers in November 2016. This system operates via an app that must be downloaded to a computer, tablet or smartphone. The app automatically upgrades itself, there is no option to stop the auto-updates. The option to play the base units with the speakers is called "Play All." The functionality of Play All has degraded with each iteration to the degree that it no longer functions and all speakers are non-working. Bose forums are filled with thousands upon thousands of consumers looking for answers. I spoke several times via telephone to Bose support and twice technicians have admitted that the current version of the app will never allow the Play All function to work. Further, that Bose has been aware of this issue for 11 months and that there is no solution on the horizon.

Thank you Steve and the Bose Corporation for making this right and standing behind your products. I have several Bose products and this was the first one I’ve had trouble with. Thank you again!

I placed an order for headphones. Was sent an email saying the order was received. Said that it would take 3-4 weeks to receive the headphones. I was logging in to the tracking weekly to see when it would be sent out. Never any info beyond order was placed. Said that tracking info would be available after item was sent. It has now been 6 weeks and I called customer service.

I owned several Bose products due to quality and good customer service experience in the past, but not anymore. It looks like they outsourced the customer service oversea and the experience is terrible. They don't have any idea about the products, repeat over and over, "don't worry. we are here to solve your problem and to confirm your information. it takes literally 45 minutes." It make the experience so bad that you end to cancel any transaction you were ready to complete and decide to buy the Beats instead. One thing those people oversea don't understand that for Americans customer service is so important, some time more than the quality of the product. It's what make us to have confidence in a product. Bose you have lost me as a recurrent customer not matter how good your product sound. I am now a Beats fan.

In contacting customer service for Bose, I was greeted by a ESL person (not a problem except for explaining how to spell my name... NO JHON). TO the meat: Bose offers a program to replace damaged headphones for a fee plus shipping. They will ONLY replace the exact headphones... SO the process is that I send in my damaged goods, after I pay for the replacements (and shipping) wait until they receive it, then they will send the replacements in 7-10 business days. This means I will be without my headphones for 2-3 weeks... For a company that demonstrates their leadership in sound quality, their reluctance to let me hear it for 2-3 weeks is astonishing.

Put an order on the website to buy a speaker, got an immediate confirmation email about the order. 13 days later after no news about my order, decide to call them and the operator let me know they cancel my order due to some inconsistencies on my credit card and address. When I inquire why they did not contact me to let me know, she let me know that they don't contact the clients. Try to get transfer to a supervisor, after half hour of wait decide to hang up and get a speaker from other more reliable company.

I chatted with them and the agent assured me I could try the product and return if I didn't want it. I've had good experiences with Bose in the past, so I ordered the noise reducing headphones, about $300. I wasn't satisfied, could still hear all the background noise, so they sent me a UPS label email which I printed and I returned it using their label. 26 days later I notice no refund yet. I call and they say what is the tracking number. I open the email and I'm no longer able to see the tracking number, it says it is expired. Oh they say, "we can't tell you if it was received unless we have the tracking number."

I bought a Bose system 3 years ago... Long out of product warranty. I called the Bose helpline and they asked me to send it back to get it replaced. A couple of things here say how "above and beyond" Bose is in standing behind their products. 1. It was well after the advertised time the Bose helpdesk would be closed. Two: The item was well out of is warranty but after troubleshooting with me, the tech said "That's odd. I want to take care of this." and he waived the repair fee and paid for the shipping too. WOW! I really respect how they stood behind their stuff.

We purchased a Bose sound system for our TV about four years ago. It came with a master remote which developed problems over a period of time probably from wear. I got the customer service number off the Bose website and called them. The representative I spoke to was extremely knowledgeable and identified the problem immediately. She not only sent me a new remote free of charge but placed on expedited shipping at their expense. We have had good luck with Bose products and their customer service was outstanding. I would not hesitate to purchase their products in the future.

Called in to trouble shoot Lifestyle 650 - Will not take update. Put on hold for over 20 minutes multiple times every time I call in. Supervisor finally got on and stated they would send a new Controller. Called back 2 wks later since not received and rep states can't find record. Again placed on HOLD - Customer service is the worst - $4000.00 and can't get not get an answer to simple questions. Stay away from BOSE not worth the Money any longer.

We have always enjoyed the BOSE products we purchased. Their service was awesome and although you paid a little more you got excellent service. I think those days are gone. Last year we purchased a home sound system. We purchased one of the top of the line systems from BOSE. We have always enjoyed their product and most especially their customer service.

I purchased noise canceling headphones 2016. Shortly afterwards the jack plug on the connection cable malfunctioned. Since then I have tried without success to source a replacement. Bose UK service centre promised to send a replacement FOC to my UK address which never turned up and the Hamburg store where I was living at the time told me they didn't have any. I am now based in Singapore and Atlas, the Bose agent want SGD50 to supply the cable. This has been a 6 month odyssey. Guess what - I have given up and bought a competitor's product. Excellent as Bose quality is it is not worth the hassle. I find it remarkable that they make it so difficult to obtain a replacement connecting lead but so easy as to lose a long term customer.

My multiple CD player has been in BOSE repair multiple times and never is fixed. For the 3rd time I took it into the store today and asked the Asst. Mgr. for a replacement. I told him about the multiple times in service; but, when he called to report the problem he refused to say it was the third time in a row because he only helped me two of the times. The store had no history of my account and neither did the repair department. Confusion is rampant in the service department and it is compounded by the fact that their telephone repair agents are in a foreign country and get confused easily.

I purchased my headset at the AT&T store in NY city (not where I live) because my iPhone 7 won't accommodate my wired Bose in-ear headset that I LOVE and have had for about 5-6 years. I own a lot of BOSE products so I thought the BT headset was a no brainer. They sound great but won't stay in my ears, especially when I try to run or work out. Sure, I sweat a lot when I exercise but who doesn't. I tried all tips that came with it and none are perfect. I think a part of the problem is the bulkiness of the unit. I called Bose support to see if they can replace this unit with another or just give me a refund?

I purchased the wireless Bose Soundsport headphones. The sound quality and battery life were both great. One day they just stopped charging or turning on. They looked brand new, I only wore them working out, no scratches or any damage. They were still under warranty, but I had to pay for the postage to mail them back, and they even charged taxes on shipping. For the $22.80 I paid for shipping, I could have just bought a cheap pair of headphones for the gym that would have lasted as long as my first pair of these.

On March 20th, I purchased a BOSE QuietComfort 35 wireless headphones - Serial # 072546Z63483436AE at the FNAC Roissy Shop. I used it on a flight between Paris and Dubai on April 22nd. Connecting the On Board video system, the connection cable got trapped in the table hinges. By pulling it, it started to unraveled and ended into a shredded jumble of multicolour cables, sheath etc... Therefore, UNUSABLE. Now in UAE, I ended buying a cable at the MIRDIF City Centre Bose shop for AED 149.00. Doing a quick check online, I then observed incredulously that I'd been "cheated" as the suggested Retail price is showing at AED 39.00! Is that common practice? Not happy enough to sell expensive equipment, you are allowing abusive price practices.

I had purchased the Bose L1 Model II with B2 Bass and T1 Tone Match Engine from Bose.ca on March 27, 2017. The email confirmation indicated that the product will be delivered in 4-8 business days. One week later I was unable to track the shipment and contacted Bose's customer service. They informed over the phone that the order was rejected since the shipping and billing information did not match, however, Bose did not bother contacting me or sending any notification regarding order cancellation. I inquired as to why their website does not prevent clients from entering a different shipping and billing address if the order would get rejected. Bose's incompetent customer service agents were not capable of answering or addressing any of my concerns. It seems as if they memorised only a few basic responses in English which they keep repeating.

Purchased SoundSport Wireless Headphone for $149 + tax in November 2016. In March 2017, the clothing clip (which is made cheaply) split in half. On 3/13/17, I called Bose's product support phone number (1-800-611-1715), which is a call center located in Manila, Philippines. (The English of all the first-line call reps that I spoke to was not strong at all and hold times were extensive. The hold time for a supervisor was even longer. Shortest phone call was estimated about 30 mins.) The requested clip was supposed to arrive within 10 days and it did not. On 3/23/17, I called again (same pain as above with wait time and broken English) and told that the clip was not sent because of a supply shortage on the black clips that would not be restocked until April 4. A Navy clothing clip was supposed to arrive in expedited mail within 5 days and it did not.

We purchased the Bose SoundSport Pulse Wireless Headphones as a gift. They cost $199 plus tax and after less than a month of use, they stopped working. We contacted Bose Customer Service on January 28th, 2017. After almost 3 weeks of back and forth with incorrect information supplied by one of the Bose customer service reps, they asked that we send back the product so they could release a replacement set which was ready to be shipped. We did just that and they confirmed receipt as of Feb. 21, 2017 at which time they were supposed to ship the new earphones to us.

If I could rate Bose Support Center less than a 1, I would. I contacted Bose Support Center when we had our service changed from Verizon to Comcast. I was literally on the phone with a rep for over 4 hours. Prior to the phone call we had a picture on our TV. After about 3 hours of troubleshooting we lost our picture. I've tried several times to contact their support center just to be transferred from tech to tech. I am now having a company come to my house, which will cost me $200.00 to correct the problem because apparently no one can figure it out on the Bose side. I will never purchase another Bose system again. We've had this system for approximately 1 1/2 years and have had nothing but problems with it. Worst purchase we've ever made.

I have taken excellent care of my Bose Soundsport Wired headphones. Though during the past two years I have had to exercise my warranty - twice. I just want my money back at this point so I can switch to a different brand - or receive store credit to buy more substantial headphones from them. Unfortunately they are sending me another pair of their ** headphones... I look forward to calling Bose again next year/s.

I bought Bose earphone from my local Verizon store a little less than 2 years ago. Paid $108.75 for them and I hesitate because of the price as they looked like simple earphones the same as my 6 year old has. A little more than 1 year passed by after I purchased them and hardly used them the rubber plastic casing started to come off like a banana peel. Unfortunately, I work my ** off and never had the chance to call and complain. Today I remembered, and when I called the tech person he said the warranty expired and the best he can do is have me pay $70 for a new one and return the crappy one I have. I went on to argue that is not why I called! I think paying such a high amount of money for earphones that after one year look like they have been used for 50 years is outrageous.

Trying to buy a set of $350 headphones could not be more difficult. I tried to order online where they don't accept THEIR OWN GIFT CARDS!!! So I call their order line and they say I can't order the color I want except online. Then I call their stores who don't even know the color exists. How is this possible that it's so hard to order a pair of headphones? Garbage customer support.

I am a music lover. As a gift to myself, I thought buying this expensive product will be worthy. It's a nice product, But the wire always get loose in Headset. And it's very frustrating that every time I need to wear it, I need to fix and toggle the connection. I reported this issue from their distributor and they changed it, But the issue still the same. So, I ended up still using this one only for Noise Canceling and not for Listening Music.

Bose Mini Sound Link - This is without a doubt the most disappointing electronics purchase I have *ever* made. I bought this from Costco for $170. After I had paired it a few times successfully with my Mac, I discarded the box (reading recently The Life Changing Magic of Tidying Up, just wish I'd realized I'd be having nonstop issues with this thing, I would not have tossed the box). So I am out of luck as far as getting help or a refund or anything. Incessant problems. It will not connect to my iMac at all. Not ever. Not even with the AUX cord. I did get it connected to my MBA a few times and the phone a few times.

I was one of the first to purchase the new 650 lifestyle system in October. It was $4000.00 but being a fan of Bose and having a 18 year old Acoustimass that was awesome and never had an issue I was excited to upgrade. So the day it was delivered I hooked everything up and found the wireless bass module had no sound output. I looked at the light on the unit and found it blinking steady amber. I tried several times to reset up the system and it would not work. I called Bose support and they determined it was a firmware issue and said that in the sometime in January there was going to be a software update that would fix this problem. They said sorry it doesn't work but it will be fixed eventually. They said try a 3.5mm cable to hardwire the module that should get it working until the firmware.

I never write reviews but I feel compelled to. Bose UK hands down offer the best customer support I've had the pleasure to experience in recent times. I run a business and so I deal with lots of big corporations and not many even come close. I love their speakers, I love their headphones and I especially love dealing with a company that actually respects my custom. Bravo.

I recently purchased the New Bose Lifestyle 650 system and after many hours on the phone with tech support, to try and resolve the problem with the up and down buttons on the remote not working on a consistent basis. I still have not gotten the problem resolved even after many hours on the phone with Bose. I would hesitate in buying this system until they get this problem. I have had 2 other Bose systems in the past and have never had a problem, but I cannot say the same for this new system. With a price tag of $5000, it seems to me, someone missed the boat on this particular item.

Ordered SoundLink Mini Bluetooth speaker II online, and was suppose to take 2-3 business days. Then the confirmation email said four days, but included no tracking number. On the fifth business day (excluding Saturday) I called Bose - the person reluctantly answered that she was actually in Manila (shame on Bose for outsourcing) & according to this Bose representative, the item hadn't been shipped at all. I cancelled - thank you Bose for ruining an intended gift.

I called yesterday to see why this shipment, that was in stock when I placed the order on 12/14, had not yet delivered. The customer service rep told me that it would be delivering sometime next week. I told him that this was a Christmas gift and that was not acceptable. The shipment should have already arrived based on the 3-4 day transit and 4 day maximum order processing time. I asked to speak with a supervisor and was placed on terminal hold. I waited for 15 minutes on hold and then hung up and called back.

I called and ordered a Bose under our company policy and paid for expedited shipping for a holiday gift in order to receive it within 1 business day. I sat on hold for over an hour each time I have called their customer service line. Three business days later, I have not received an email confirmation or receipt of the order or tracking information. I called Bose who said the ordered has been processed but the shipping label has just been created. After confirming the order number and tracking information online, I was told I would receive an email but still have yet to receive it. Bose customer service was not remotely apologetic and did not attempt at all to rectify the situation.

Whilst I purchased the QC35 headphones I'm disappointed that I cannot use them through my Wave Sound Touch system. I would of reasonably expected to link them up wireless and not through my Laptop. I called Bose Customer Support. I asked the question who then took advice from the Technical support. Customer experience was good and I would of reasonably expected to see on the outer carton the wording. This is not compatible to our BOSE Music System whilst the Customer service gentleman was using a great deal of empathy. I was not the only customer who had the same issue.

Just reading through the other reviews I should be feeling 'welcome to the Bose customer service abuse group'. However, I feel this is just absolutely pathetic for a company for one of the best sound systems in the world to have the world's worst customer service. Basically the customer service is 'outsourced' and there is no 'correlation' to their services to what is happening on the ground in US. I was sent an order that I had canceled within a hour of placing the order (and also after speaking with someone to confirm it was canceled). Then I was put through the inconvenience of sending the package back to get my $$ credited back for the stuff I did not want and was sent because they made a mistake! Did I hear someone apologize even once? Not really.

Buyer beware! This company has the worst customer service I have ever experienced. Agents are scripted, and cannot answer questions. You get placed in an endless queue waiting to speak to a supervisor. Please be warned that if you make a purchase and have any type of issue & need customer service or to return an item... you will be agonizingly placed on hold, & tossed around like a worn out sock! I will never spend another penny with this company. BTW... my return was received by them on 12/05/16 and it as of today, 12/16/16... per "Joan"... "Oh I see now we have received the item... but there is not information to provide to you yet." Really... 2 weeks?

I placed an order on December 8, 2016 for the qc15 replacement ear covers. The website said they would ship in 3-4 days. These were going to be a present for my husband. As of December 14th I had not received any notification from Bose about shipping or an update on my order. So, I called customer support and was told that they were actually out of stock but that they would be receiving a shipment the next day and she would expedite my shipping. I said thank you and hung up. On December 15th I did not receive a shipping notification. So, I again called customer support where I was told that they were out of stock and would be until the 20th. But that my item would most likely ship on the 20th. I informed the person that that would not work for me since my husband and I were going home to visit my family for the holidays and would be flying out on the 21st.

I cannot begin to describe the level of my frustration. From incompetent "managers" to those who outright lie to get out of the conversation. I ordered a gift on 12/3, with expedited 2 day delivery. By 12/5, I still had not received a confirmation of order or tracking number, so I called to inquire and was told to "be patient" and call back the following day. By 12/7, I had not heard anything, so I called and was told that the estimated delivery would be 12/14. At this point I asked to speak to a manager. "Fred" took my call and apologized and informed me that the order had not in fact even left the warehouse. He said as this was the case, he would personally make sure that the label is updated to show urgent overnight delivery and assured me that the product would arrive at my home on 12/8.

I had purchased a Sonos Soundbar and was about to buy rear speakers when the salesman showed me the Bose Soundbar 300 - sounded so much better! Excited, I returned the Sonos, and bought the Bose setup. I live 3 hours from the nearest Bose dealer... Again, 3 hours driving each way. I spent four evenings (I work 12 hour shifts) after work trying to set up the speaker with the SoundBar, plug in this, set this up on my phone, nope, plug in that wire, setup on my phone, nope. Bluetooth yay! Music only, not so yay. Wrote to Bose, nope, SoundTouch 10 speakers don't work as rear for surround sound. GAH! Asked if they might compensate, got a promise. Now they are backpedaling telling me the SoundTouch 10's can be hooked up using wires... But their next email they say "we don't recommend this". Horrid, insulting email responses, almost comical.

I lost my plug for my Bose and had to call their customer service dept. to order the part. I honestly was a bit annoyed that I couldn't just order this small part via the website. It would have saved so much time and higher efficiency. This is when it became an ordeal. Unfortunately, it seems that Bose has outsourced the customer service centers. The rep I spoke with was from another country and you could tell that it was a challenge for him to understand me. I had to create a profile which included my name, address, and phone number. This took a longer time than usual due to the language barrier.

After looking through the Bose manual (had to print my own) multiple times, I still could not figure out a setting. Called customer service with what should have been a simple question and answer. Spent 10 minutes with a non-english speaking service rep with an undecipherable accent giving her my contact info over and over while taking my system apart to look for a tiny, tiny serial number. I have perfect close range eye sight and could not read it! The communication with this non english speaking service rep was so poor that I had to hand the phone off to my husband to finish the call. I had completely lost patience. Get your act together Bose! You are major brand of music systems! I will not be purchasing this product in the future. Terrible support!!!

Their customer service is terrible and the assistant manager, Eli **, is very rude and condescending. Check out Bose customer service review and complaint online. They are rated ONE star at multiple sites and over 150 complaints reported at https://www.consumeraffairs.com/home_electronics/bose.html. I would never go back to this store. As soon as Eli ** finds out I don't need to buy anything, he became very rude. He obviously works for a commission or the company puts a lot of pressure on him to sell products, even to people who do not wish to buy. So they can't waste a second to talk to people who are exchanging, returning or just checking out the products there.

I ordered the SoundSport wireless headphones and right when the warehouses had a problem with the headphones so a suspected one month wait. Did Bose put a one month wait time on their site? No so I expected it within 6 days and of course that didn't happen. A month later I get a confirmation for delivery and now 9 days from the confirmation with no headphones.

Bought a Bose TV Videowave entertainment system in Nov. 2012. Never again, less than four year and $4K dollars later the video is dead (LED lights are out) and while the audio is still amazing, Bose CS tells me they don't service this product anymore. The support is nonexistent, and I am told I may as well put the TV on the curb because Bose won't service or repair it. Lesson learned, Bose doesn't stand by their products or their customers! While they make great audio equipment, they are not the only game in town. This company's customer service department doesn't care about too many of their customers.

Had to return a pair of SoundSport in-ear headphones which were defective and broke after 8 months of use. During the exchange process, Bose shut down their Canadian warehouse (August 2016), which has resulted in over a 1-month delay on receiving the replacement headphones. The customer service team has provided numerous incorrect shipment dates, and given me the complete runaround without any resolution. I was initially informed I would receive the replacement headphones within 10 business days of returning the defective pair. This date was grossly incorrect. Wait times to get through to the customer service phone number have been between 30 minutes to 1 hour. Supervisors are unable to provide any assistance or an anticipated delivery date. Buy your headphones elsewhere.

Received them as a gift less than a year ago. The QC20 quite head phone broke at where it is joined in the left ear. Called Bose 3 times, twice hung up on after the girl said she would replace at no charge. Finally got thru and was told based on the serial # they were out of warranty. They asked me to get a receipt from the person who I got the gift from - HOW RIDICULOUS A REQUEST.

I have a QC2 headphones, bought about 5 years back. Always in its case, used only on international flights (1-2 times a year). So very lightly used. Last week, I took it out while on a long flight and discovered that the right swivel part completely shattered near the joint. I put up with the inconvenience during the flight, making a mental note to get it fixed as soon as I got back home. A very unpleasant surprise awaited me as soon as I called Bose. The technician who spoke to me, mentioned that they can neither supply the part (which I could replace) nor get it fixed for me. Surprised, I called for the supervisor, who condescendingly offered to sell me the latter model, which I had to refuse.

I bought a Bose Lifestyle 50 a few years back. The wireless controller just broke on it. Turns out my entire Bose system now needs to be replaced, even the speakers are not reusable! The old speakers don't work with the new Bose systems. Bose did not provide a migration path for their old customers to their new product line. Oh, they did, sorry, the migration path is to buy a completely new system when any component in the old system breaks. If your fuel pump goes out on your car, do you have to buy a whole new car? If Bose built the car, then the answer would be yes. Don't buy from this company. They are trying to take your money for a lifetime.

Placed order on May 15th through Bose website, item was only received on July 6th. During the two months, company did not respond to either phone nor email. Customer support phone line claims busy for hours, in reality has not worked once for weeks. Only after 6 email queries and receiving product, I received an email response on July 7th saying item had already shipped. Extremely poor customer experience. Would advise against any purchase.

I went to buy Bose in-ear headphones which are currently on promotion. Usually its cost is $129.99. Now they are coming for $99.99. That's why I wanted to buy. They don't have stock at all. I don't know why they put on promotion for which they don't have stock. May they wanted to buy some other things. I tried online too. Not available. I went to the store for buying but no stock. It happened lot of times before too. They put promotion for items which they don't have stock. I suggest not to go directly to the store. Before that just give them a call so that you don't waste your time and money.

Ordered a replacement cable for a pair of headphones. Four weeks later, still waiting for a tracking number. Four pinged Customer Service four times and received one response, something to the effect of "we'll ship them when they get to us." The Bose (.ca) website is unusable, with circular links and contact us links taking me to unpredictable places. This is just the second time I've purchased a Bose product, because I've thought the quality was worth it. Then one of my purchases had to be repaired. Twice. The customer service of this company drops the whole experience WAY WAY down. I will not consider a Bose product ever again. There are far too many products with superior quality, value, AND especially Customer Service (it IS SO easy to surpass Bose customer service.) But it's too late for MY wallet - I won't be back.

Took 3 weeks to mail simple headphones. Sent to wrong address somehow??? On hold for an hour to fix. Contested with CC company to finally get money back. Products seem fine but beware. Never order direct! PS: Eventually they showed up so I got them for FREE. You should do this to... screw them.

I purchased 2 headsets from Bose. Quality of sound is great. But the ear pieces and head cushion deteriorate and disintegrate leaving black specks on your head (I'm bald) and your ears that look unsightly. I feel this is built in as they have been aware of this for years. They wanted $139 for a replacement headset. I talked them down to $50 but with S&H and Tax it came out to $63.18. So every couple of years they make $$$ off of their defective products. Kind of like HP printers and their HIGH cost inks. I have recommended this product to 4 other people and regret it. I will not be recommending this product to anyone else and will tell them why. This is the second time I have had to replace my headset for a cost of over $100. They are very well aware of the poor quality ear pieces. But laughing all the way to the bank with my dollars.

They are horrible!! I ordered the Bose QC2 headset ear cushion replacement via Bose.com. They sent home some cabling kit! Strike one! Emailed them right away and let them know they have screwed up my shipment - Got email replied stated that someone will contact me from Bose Customer service. It has been 3 days, got no email or call from them. Strike two! Called the 1-800-999-2673 and waited for over 1 hour (W/ annoying music in the background!). No one picked up the call. Strike three! I have purchased many Bose products in the past but have never known how horrible their customer services or shipping department until now! A big disappointment!! Well, no more Bose. I now will buy from others!

I purchased this system for my computer about six years ago. I was quite happy with sound quality. I have had a recurring problem with the connection/plug interface wearing out. It was replaced two years ago through customer service. It has already worn out again. So, I've been trying to reach customer service through e-mail and phone. This has been over a week to no avail. I have been a longtime fan of Bose - no more. When an organization becomes so disengaged that a longtime customer can't find relief, it is time to move on.

After purchasing a SoundLink speaker online I tried to reach customer service for several days with a question about the delivery. Calling at different times during the work day, I was put on hold for up to 45 minutes before giving up each time. I finally emailed the question this morning and will see if I get a response "within 72 hours" as promised. In this age, a customer should not have to wait 3 days to get a simple question answered about an order. Very poor customer service.

Being a Bose client for many years now and believing in the quality of its products and services, I bought recently a Bose QuietComfort 15 Acoustic Noise Cancelling Headphone in the US. After a few months, the noise cancelling stop working and after that the right phone stopped working also. I live in Rio de Janeiro, Brazil, and for my disappointment with the brand, there is no support for Bose products here. I tried four times to fix the headphone with locals’ technical assistance but they simply couldn't fix it. I would like to have a response from BOSE and know if you could send me a new headphone considering all my disappointment with the product I purchased.

Bose L1 1S system - I have had two units in the past two weeks. The first unit red light on, power unit from the box was on and did not work. The second power unit smoked. What garbage.

Bought a QC25 special made. Not that I ordered a beige/coffee matte one and got a gold silver sparkling one but after I used it for 2-3 weeks the sound on one side stopped. Sent it in the dealer and it is now sitting there for 1 month waiting for just an approval to be replaced as it is just a few months old. You buy a 500 USD special made headphone from a company claim they are one of the best and it breaks after 2-3 weeks of usage and you need to wait for more than 30 days for just getting approval for replacement. Never buy this brand again.

What a disappointment! Bose was suppose to be the best but are actually cheaply made in Mexico. The accoustimass never worked properly and Customer Service couldn't care less. I wouldn't buy another Bose piece of junk ever.

New product was great but when out of warranty item became defective. Decided I liked the product well enough to pay to have it repaired at service center. Sent product in for repair twice. Both times upon receiving it the product still had the same problem as if it had not been fixed. At second repair product was returned within 4-5 days still not fixed but 1 yr. warranty on the first repair is expired. Will not purchase item again. Fool me once shame on me, fool me twice shame on you!

I bought Bose Acoustic Wave System II in 2012 and from the very moment of receiving the package, the troubles started! The remote barely worked and the control panel on the system surely had a will of its own. Sometimes it turned on all by itself; I was waken up at a middle of the night by the music downstairs. I sent it back for repair within a year of warranty. The company asked ME to pay the shipping!!!

We bought our daughter this headset for Christmas 2015 through Amazon. After two months, one side stopped producing sound. I googled Bose Customer Service phone number and dialed immediately. Within 2-3 minutes, I was on the phone with a live person named Andy. He did a quick troubleshooting and determined that Bose would replace the headset. It took all of ten minutes. I will send out the old headphones on Monday, when they see the tracking that it has shipped, they are going to ship the new headphones. Excellent customer service.

I have Bose in my car and it's not good at all. I have tried multiple times to request info and all from them to help replace the speakers and integrate a new system, but they haven't been much help. Almost like they didn't even know their own system. Does this sound like "Better sound through research"? You barely even know the specifics of the system you made! No highs, no lows, must be Bose. This holds all too true from my experience.

The consumer should be aware that Bose quality is a thing of the past. I bought a SoundLink. It worked for a week and then simply stopped... When you try to get service from Bose it simply does not exist. The store (in this case Best Buy) just says...call Bose...but Bose is of no use. Consumer Beware. Bose quality is a myth and a thing of the past. Do yourself a favor and buy other brands.