Bose Reviews

I wouldn't even recommend these to my worst enemy, for the price you pay for them, you'd expect a whole lot more. I have 2 pairs of the quite earbuds, 1 pair I've got put them back together 90% of the time, the other I might get 1 earbud to work and the other earbud doesn't. Go to Walmart/Target and buy the JBL brand, a lot less money and work rather well

Purchased A TV sound bar, died less than 1 year, Bose repaired and sent it back. Died again, Bose replaced the unit with brand new. That has died, no sound, nothing. I have requested a replacement. At least Bose honors their 1 year warranty. I wonder how long it will take before they send my money back for the poor product quality?

I would give this product zero stars if I could. I have owned my QC headphones for 18 months and suddenly they’re nothing more than a $349 metronome. I am unable to listen to any audio from any app from any device because the volume automatically drops all the way down and I hear an annoying thumping sound constantly until I turn it off, presumably because of either a software bug or product defect. Either way, once you’re past Bose’s ridiculously short 12 month warranty period, Bose customer service says you have to buy a whole new pair for a slightly lower cost. I will not waste another $349 on subpar headphones that will likely break in less than 2 years due to Bose’s own firmware and/or poor design again. I’m very disappointed in the quality of this product given the supposedly amazing products Bose has a reputation for making.

I've been using Bose since the 90s. Lifestyle 4 times, headphones 3 times, quiet earbuds 4 times, and then getting customer support, they start asking stupid questions about how old it is. If I sent a receipt copy, why ask when I bought it, or if it's mine. Are they really that stupid??? Worse, the Lifestyle doesn't work like it used to because they stopped doing updates. But they want to keep selling them..

Bose sucks, their headphones are garbage. I’ve run through 4 pairs (on my 5th) of the Bose QC 2 headphones. I treat them like a baby and yet they break on their own. As soon as warranty is up expect issues. Thank goodness I bought warranty from BestBuy. All I do is workout with them and they continue to break with light use. The noise cancellation sucks and bugs out. Their “immersion” setting bugs out and sounds start coming from every direction or different directions at the same time, it becomes staticky, and looses connection over and over. Worst product I have ever spent money on. I will never buy Bose again.

I purchased two pairs of the Bose QuietComfort Earbuds and from day one they didn't work well. 90% of the time only the right ear played music. When both the right and left ears had music, that only lasted for a short time, and then the music would be turned off on my device. I'd click to play the music again, and then once again it only played in the right ear, then eventually the left ear would join, and then turn off the music again. It didn't matter what device I used, the earbuds never worked properly. I contacted Bose and they sent me a new pair, and it did the exact same thing. That's a 100% failure rate.

What has happened to Bose. Quality of product is decreasing, but the customer service is dismal. I returned a speaker for repair in October. I think they lost it. In Feb, I asked for the repair fee to be reimbursed and the speaker to be returned. I was promised the world. I have been promised, "personal ownership" of the matter, payment in 72 hrs. Nothing happens. There is no complaints process. I am at the mercy of customer service smiling jargon, lies and bluff. No more Bose for me.

Bose Quiet Comfort Headphones - HORRIBLE CUSTOMER SERVICE - USE JABRA INSTEAD!!! My Bose were very comfortable headphones but poor noise cancellation... they were still my most comfortable headset, until the first malfunction of them not charging anymore... To find out Bose does not do repairs, and they say "we'll do a replacement once you send in your old headset but you have to pay full price for replacement"... I said I could get it cheaper on Amazon even including a 2 year warranty, they gave a 20% discount, still was cheaper on amazon.

Been on hold for 50 min on a repair to my subwoofer that makes a cracking and popping noise. Sent it to them. Got it back still not fixed. Trying to call to resolve issues. Still on hold. Very disappointed. I guess no more Bose products from now on.

If I could give Bose negative stars I would. I ordered carbon blue ultra open earbuds on November 27th. They arrived and I gave them as a Christmas present. One of the earbuds didn't work. Called Bose and started a return on December 27th. Bose was unable to provide me with the same color of ear buds that I originally ordered. Remember I am returning them because they don't work. I finally settled on a different color. On January 19th I finally called Bose again and they received my return on January 5th. I was assured that my replacement earbuds would be shipped in 48-72hrs.

Very simply, a few years ago, I had an issue with my Bose Revolve speaker not being able to take any charge. After contacting Bose support, they said that they'd send me out a replacement charging plug (not including cable) which I thought would be a waste of time as I had already tried multiple other charging plugs. But guess what, I was wrong. They fixed it and it didn't cost me a cent!!! 😜

I was impressed with a Bose radio in a luxury hotel room. The quality of the sound was very impressive and I wanted one. I was deer in head lights when I went shopping for a Bose radio with a CD player. It took a little while to come to terms with the $599 price tag. I finally made the purchase, what a disappointment. The radio only got two radio stations, purchased an antenna for it that didn't help. So, I played the CD player from time to time not much at all. The CD player showed error and to fix it is costly. WHAT A JOKE! Bose Quite Control Earbuds. NOT MUCH BETTER!! I only used the about 10 times in 3 years. I needed to start using them more regularly and went to use them and red and white light was flashing after charging the earbuds. The earbuds have an internal malfunction, not worth the time and cost for the repairs. Buyer Beware. I do not recommend Bose.

I have replaced three Bose cancellation wireless earbuds in the last year. The battery life does not last after a few months of use. This has been extremely frustrating and a waste of my time, not to mention a waste of my money.

I have had the Bose QC quiet comfort headphones for years now, and this year for Christmas I was given the new model, Bose QC Ultra hp 2. They are so much worse that the previous model that they are a downgrade. The buttons are so sensitive just my hair touching them would mess with it, they would randomly pause what I was listening to, they would change the volume or turn off when I hadn’t pressed the buttons, they don't stay on your head properly if you are doing anything other than sitting still.

Bought Bose remote and it never worked, even tech support could get it to work. We returned the remote and got confirmation that it was received and our money was returned, that was a lie! They got the remote but we are still waiting for our refund months later! It's fraud!

Never again. Total crap. If you're thinking about it, buy a Harman Kardon, Sony, LG, whatever, just because it's a piece of overpriced crap that you have to take to a dealer to get updated. Don't buy this crap! I bought it a year ago and I really regret it. Don't make my mistakes. Good luck to you.

Surround speaker receiver went bad. They told me to send in for a replacement which I did. Sent in over a month ago. I called them every week to find out the status of my replacement. They gave me a ref. number, but when I called another time after that it didn’t exist. They always tell me the same thing, it will ship in 2-3 days and if not call them back. Still waiting. Never buying Bose again. You spend premium money for their surrounding system and the receiver breaks less than a year later. Customer service and product is terrible. The old style is much better. My lifestyle home theater I bought in 98 is still working, but the new stuff is trash.

Not only is customer service not helpful (they're as helpful as they are allowed to be I'm guessing), but the products in themselves are not of quality. It is almost as if they are built to break. I received a pair a quiet comfort earbuds years ago as a Christmas gift and every year, on the dot, I had to do a warranty trade due to the earbuds just stop working and not producing sound. My final straw was a piece just breaking off of the earbud for absolutely no reason. I called Bose customer service to get repair details or some kind of resolve. Customer service was very dismissive and wanted me to buy a whole new pair of earbuds even though the earbuds have broken due to bad build and faultiness. There was no other resolve offered other than spending more money. I will never be shopping from them again or having anyone gift me any item of theirs. There is no point in continuously spending money on items that break.

Bose really failed in its customer service. A package from an online order was out for delivery by UPS on 3 December. I tracked it. Other items were delivered to me, but not the Bose package. I tracked my package. It was loaded onto the UPS truck on 3, 5, and 8 December. It was not delivered, even though other UPS packages were delivered. On 9 December I reported this loss to Bose and to UPS. They are still "looking for my package". I called Bose again today, 11 December, to ask them send a replacement package. They refused. I then asked for my order to be cancelled, and for my credit card to be refunded. They refused. I therefore took the step of asking my credit card company to stop payment to them.

I ordered a aviation headset over $1200 and it's been 4 days and no tracking order has been provided. For such an expensive item and no holiday discounts on expensive products, the service should at least be timely. To try to get any information on the website even as a member is a joke. The bot chat system couldn't even get me an agent. I'm on hold to try to find out where my order is since it says shipped but no dates and no tracking number. All I have received is a free little speaker that arrived overnight but not the gift aviation headset that I paid for which is far more important.

I tried to buy a speaker from Bose on their site. The site said sign up your email and get 10% off so I did that. They verify my email and send me the code for coupon. I try to use the coupon to buy a speaker and it won’t work. You cannot reach Bose by email or even live chat. Bot only. So I will buy a JBL speaker. Terrible experience.

If anyone cares, I would like you to know that as a very long time loyal BOSE customer with over 20 products purchased, I will no longer buy any BOSE products. I bought a refurbished BOSE Revolve II that went bad in 5 days. I used a 25% discount voucher that BOSE gave me because their Soundtouch products that I own multiples of was no longer going to be supported. I used that voucher on the purchase and when I contacted support with the problem on the Revolve and it was determined the product was defective, I would lose my voucher value if I returned it. They did not want to reinstate it.

I have been trying to get a replacement set of earbuds for nearly a month now. I was sent the wrong item and tried to contact customer service before it was sent and was told nothing could be done. After the wrong item arrived, I contacted Bose again. I still have not heard anything. I have contacted Bose several times with no help other than to create a case number. Nobody will give me information, nobody will simply set up an exchange, nobody seems to be concerned with customer service as a whole. Very disappointing for such a "Premium" product.

I have been a fan of Bose for years. I believe they provide excellent sound with their products. I recently had my Quiet Comfort Headphones quick connecting to bluetooth. They are still under warranty, and working through the troubleshooting question on the webpage did not help. Actually this failed near the end and I wasn't able to finish the troubleshooting, so I got on chat. The chat made me go through troubleshooting again before it would connect me to an agent.

2+ years ago, my wife and I purchased a base soundbar for our tv. Always respected Bose, but never owned a product by them prior. If this was the age of plug in and enjoy with a remote, probably would be happy. The fact EVERYTHING is app driven has ruined this experience for me. The first 8 months to a year, minimum problems and perfect for the warranty to run out. After this, if you don't babysit the app or live a sedentary life, which we don't do either, the app makes it difficult to log it to use, every time. After a while of this issue, it just quit working with a long white light that goes left to right and is the biggest most expensive paperweight I have ever purchased.

Longtime Bose customer here. We've always felt Bose stood for reliability. Pay more and never regret it in the end. Well, Bose informed us they will be choosing to brick our entire home multi-room system in two months (February 2026). We have taken good care of our products, and they work perfectly fine now, but they've decided to make them stop working so we can spend more money on their newest line. I've spent so much time on the phone trying to find a satisfactory remedy, but all they will do is tell us to buy their new stuff (25% discount that can't be combined with any promotions).

I have been using quiet comfort II and it stopped connecting to the devices. I have hardly used this product in 2 years. Nobody has any clue to what happened. No technical team can help. Such an expensive product is waste now. I regret for switching from Apple to Bose.

I have a set of Bose Earbuds QC II that will not connect or reset. Bose customer support is impossible to contact a real person. They have no problem connecting you to a site to purchase products. Their site only gives you two options to connect and neither one works. When I spend money for the best, I expect the best. Very disappointed, will not purchase another Bose product again.

I just got my QC Ultra 2nd Gen headphones, wow, the sound, clarity and voices really are amazing. I had the 1st Gen, I thought they were great, these are in their own class. I have hearing loss and these really make listening to music and audiobooks so much better.