Bose Reviews

I have been a fan of Bose for years. I believe they provide excellent sound with their products. I recently had my Quiet Comfort Headphones quick connecting to bluetooth. They are still under warranty, and working through the troubleshooting question on the webpage did not help. Actually this failed near the end and I wasn't able to finish the troubleshooting, so I got on chat. The chat made me go through troubleshooting again before it would connect me to an agent.

2+ years ago, my wife and I purchased a base soundbar for our tv. Always respected Bose, but never owned a product by them prior. If this was the age of plug in and enjoy with a remote, probably would be happy. The fact EVERYTHING is app driven has ruined this experience for me. The first 8 months to a year, minimum problems and perfect for the warranty to run out. After this, if you don't babysit the app or live a sedentary life, which we don't do either, the app makes it difficult to log it to use, every time. After a while of this issue, it just quit working with a long white light that goes left to right and is the biggest most expensive paperweight I have ever purchased.

Longtime Bose customer here. We've always felt Bose stood for reliability. Pay more and never regret it in the end. Well, Bose informed us they will be choosing to brick our entire home multi-room system in two months (February 2026). We have taken good care of our products, and they work perfectly fine now, but they've decided to make them stop working so we can spend more money on their newest line. I've spent so much time on the phone trying to find a satisfactory remedy, but all they will do is tell us to buy their new stuff (25% discount that can't be combined with any promotions).

I have been using quiet comfort II and it stopped connecting to the devices. I have hardly used this product in 2 years. Nobody has any clue to what happened. No technical team can help. Such an expensive product is waste now. I regret for switching from Apple to Bose.

I have a set of Bose Earbuds QC II that will not connect or reset. Bose customer support is impossible to contact a real person. They have no problem connecting you to a site to purchase products. Their site only gives you two options to connect and neither one works. When I spend money for the best, I expect the best. Very disappointed, will not purchase another Bose product again.

I just got my QC Ultra 2nd Gen headphones, wow, the sound, clarity and voices really are amazing. I had the 1st Gen, I thought they were great, these are in their own class. I have hearing loss and these really make listening to music and audiobooks so much better.

Bose, I have a problem with Quit Comfort Earbuds that don't have a lot of hours of use on them.. Earbuds are flashing red and white. I only use these earbuds for travel. I'm a DJ and take very good care of my electronics. There's are a lot of complaints about this product. Seems like a recall should have been done. I have JBL, Jabra, Soundcore, Soundpeats, Sony and they all still work fine after years of ownership. I've reached out to Customer Service and they said no repair is available. We can sell you a new pair at a discount. I already paid $300 plus tax for these. They should be a lot more dependable for that price.

Bose your trade in policy is HORRIBLE!!!! As a customer who just purchased a pair of $500 headphones earlier in the year and now you release a 2nd generation to the same product but you DO NOT allow your customers to complete a trade in, pay the difference of whatever the value is now for the older product and upgrade. This makes NO SENSE at all!!! You will be able to retain long term customer by revisiting your trade in policy just in my humble opinion. This is one of the reasons APPLE continues to keep their customers long term. DO BETTER Bose!!!

I wish I could give this company 0 stars. I ordered my husband the Bose QuietComfort Ultra Earbuds for his birthday. They were not cheap, but we LOVED them, so much so that I decided to order myself a pair. The charge lasts a really long time, which is fantastic; however, after a little over a month I finally needed to charge my earbuds (I only use them for an hour or so a day at work). I noticed the right earbud was not charging. I followed all of the troubleshooting guides, made sure the rubber stabilizer was on properly, nothing between the charging magnets, re-set everything, etc.

Bose QuietComfort earbuds are the worst. I will have 80% plus battery in both earbuds and they won't connect. Or they will connect, but one will say 0% battery. I have to plug them in to get them to connect. This happens more times than not. Just about every day, I go through this. I will not be buying another Bose product. For such a "high end" product. You'd think they would work better.

I have been a big fan for Bose products, for the past 20years, but now I’m not anymore after spending more than 20k on Bose system, i.e. 3x Bose L1 model II with big subs, bose 123, 2 x wave radios, I just want to get rid of all of them just because of the support to customers. Today I’m not a fan anymore. They are willing to sell me a brand new Bose L1 Pro8 but no parts…. ** stupid!!!!

Dreadful company. Bose frames don't charge and they think it's a good idea to try and sell a different product at a discount. Disgusting the frames cost around $400 and are useless. They discontinued for a reason obviously. Wish I had gone with Rayban.

Worst company ever. Ordered items that showed in stock ready to ship. 12 days later and they still haven't shipped. Now Bose tells me it will be another week or more. To add insult to injury, they transferred me to the wrong department and then hung up on me. Never again...don't waste your time.

Great products but customer service sucks. You cannot email this company with a complaint. I called twice got hung up on once for service was just out of warranty and they would not cover an earbud that would not charge which according to YouTube is a common problem usually they give you a refurbished model of it, but all they wanted to do was sell me something else. Terrible customer service. I would not recommend this company at all. I will be selling all my Bose products, I will never use them again.

Recently purchased Bose QuietComfort earbuds. One earbud would shut off after 20 minutes. Support had me try many time consuming troubleshooting scenarios. All failed. Next I was to return for replacement BUT it’s taking weeks. They have had the earbuds for a time and need to evaluate and examine them before a replacement is issued. I’m looking at 6-8 weeks without my earbuds before support decides to replace them or not plus another 6-10 days return to me shipping. Terrible Customer Support. Never again!

I was first introduced to Bose as a kid, my military brother-in-law swore by this brand. So I started buying them. Then my mom came to visit and I got her a knock-off brand from FIVE BELOW for $8.00, they sound BETTER THAN MY $300.00 Bose Brand. I FEEL CHEATED!

I have been told Bose that the Acoustimass Series subwoofer module 10,15,16 and other subwoofer that has been placed on the recall list. They are not safe to buy. I see that people are sell them for a lot money on eBay and offers up. I would not take that chase knowing that it could burn your place of living down. But feel free to do whatever you desire!! Good luck out there shopping!!

Bose in ear speakers have faulty charging capability and left ear speaker will not even charge. Only about a year old. Used less than around 100 hours at the max. Will not purchase bose again. Sad that they don't stand by their product. Only interested in profit

Very poor quality work. I've had them for half a year and they have gone out once again. This is my second pair also this product fell apart in my ear so it's very difficult to get it unlodged. I had to get tweezers and all that. Not impressed at all especially for $279. I want a full refund, and I'll keep leaving you bad reviews just because of this. Can't find the serial number to give you to replace them or repair them. I've looked all over this thing and it is not visible so therefore I cannot make a report or get them repaired because I cannot get the serial number and this is the only picture I can manage to take that you can see any kind of letters or numbers to make sense of it.

Seriously disappointed with products and service. Had 3 headphones all failed with rotting ear cushions on all three. Sent all three back and only got one replacement at a cost of $300 and no acknowledgement of the others and the issues. NOTE: BOSE has not addressed the disgusting rotting of their fake leather cushion coverings. They turn gooey, sticky, and shed the outer film. Over the last decade Bose offered free cushion replacements. Guess that is cheaper than fixing the problem.

I'm disappointed to have to write this review. I have had 9 different Bose products for me and my family and for about 5/9 experience has been fantastic. I love the sound quality that Bose has and in the past have been happy to pay a few (sometimes more than a few) dollars more to get a Bose products. I have the app and was a big advocate for their sound. No more.

I’m extremely disappointed with my recent experience with Bose customer service. I initially sent in my complete Soundbar 500 system—including the soundbar, Bass Module 500, remote, power cord, and HDMI cable—for repair. When the return shipment arrived, only the soundbar was included. I contacted customer service immediately, and they acknowledged the issue but have yet to provide a resolution for the missing Bass Module.

Purchased a $1,413.00 Bose aviation headset A30 in November 2024. It was defective and I had to return it. The refund was made in a timely manner. I purchased another one to replace it and again it was defective. I returned it. It took almost one full month to get the refund after filing a dispute through my credit card company. Bose quality control needs major improvements. It is time for them to manufacture them in the US and not overseas and above all get their act together.

Ordered headphones and received an empty box. I reached out right away. They told me it would take 5-7 business days to resolve. It’s been over a month and they’re refusing to provide a refund or replacement. I suggest you purchase elsewhere, and stay clear of this company.

Absolute worst customer service I’ve ever experienced in my entire life. Three hours on the phone and spoke to 5 different people only to be told they will not honor a discount they gave me prior. They stated that their policy has changed since they gave me the discount due to a faulty product. I’ll never buy BOSE ever again and a shame because it was the only brand I’ve ever purchased for any audio product.

I bought a Bose Wave radio for Mom on Mother's day. The biggest most expensive one that they made($399). When I came home later that year. Mom told me it had qui working the same day that it came. The tuner had quit almost immediately. Bose when contacted said it must have been a surge coming down the antenna cable. They would not hear anything else. I told them that it was the only item that had quit. Everything else was working, everything else worked fine. They would not take it back or replace it. They said It cost as much to repair as replace the tuner. As far as they where concerned it was a power spike even though it was the only item affected. MOM'S NEW TOP OF THE LINE WAVE RADIO LASTED 15 MINUTES. THEY WOULD NOT STAND BEHIND THEIR PRODUCT NOT EVEN ON MOTHERS DAY!

This company is horrible! I bought a speaker that worked for about 4 months. Once it broke I tried getting it replaced and they didn’t care because they said the product was discontinued. They refused to replace the malfunctioning item and did not care about the customer at all. I tried calling more than 3 times and received lies until they flat out told me they weren’t going to fix the situation. Awful.

A Word of Caution About Bose's Trade-Up Program. I wanted to share my experience with Bose’s trade-up program as a warning to others who may be considering it. I traded in my NC 700 Bluetooth Headphones, which were in near-mint condition and included all original packaging, carefully resealed. In return, I ordered the QC Ultra Bluetooth Earbuds, which were on sale at the time for about $200 plus tax. During the trade-up process on their website, I provided my payment information and assumed—based on how the program was presented—that the value of my trade-in would be assessed and credited toward the purchase afterward. However, after receiving the new earbuds and noticing no adjustment to my total, I contacted Bose support.

I purchased these headphones for my upcoming trip in a couple weeks. To save myself the headache of any third party issues, I ordered it directly from the Bose website and this is EXACTLY how I received it. Absolutely torn apart, nothing sealed and the packaging looking even worse.

I've had a great experience with Bose over the years, and I wanted to share my journey. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the SoundSport, which I loved until the battery life deteriorated. When I reached out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a UPS label, and within a few days, I received a brand new pair.