World Gym Reviews

Overall the gym meet everyone needs, they have a variety of classes, the weight room, has a variety of machines & free weights. Although equipment is not top of the line, it is always in workable condition. Another good feature, is that it is never overcrowded.

So I lived In Toronto all my life and due to my children and their mom moving to Regina Sask, I left my home in hopes of a better life. Now I had a World Gym membership which I utilized for a good 6 months and of course had to cancel short term due to me moving literal provinces. Now this was around 2015, I recently look at my bank statement to realize they have been charging me for around 3 years a total of around $450. When I confronted them, they took at least a month to get back to me, and stated "if you do not have the cancellation form there is nothing we can do for you." If you have any info on how to take this corrupt gym down please email me or reply. I want revenge.

Okay so it has been my second year at this gym, the first year I just went how I felt like it and I didn't actually get any results, at the end I was just paying for something that I didn't use. This year I decided to take a personal trainer, What a Mistake! I was with this guy from November until beginning of March, yeah I kinda liked it but my experience was horrible. He gave me one diet plan the whole time I was with him (only a few months), I was "Running" after my fitness program that I didn't get, I texted him, called him and each time he said "yeah I'll get it next week." "Oh it will be at the check in tomorrow." "Oh I will send it to you." So at the end, still didn't get a plan, I paid for a semi-private trainer, he was always late and never organized. Finally he was kicked out of the World Gym, OMG what a problem to get another trainer.

As soon as I stuck my head in the door, I was swept into a office with a personal trainer... in a rushed meeting with a young woman, who spoke with me about weights and HIIT training and shared she had knowledge about ketogenic diet that I am doing, I stupidly, SIGNED something for personal training... I did NOT have time to read the contract... DO NOT ** NEVER SIGN ANY PIECE OF PAPER THEY SHOVE UNDER YOUR NOSE ** EVER!! I told her "I would never sign up with a trainer, BUT since I like you, and I think in this case only I could work with you, I am going to break my own rule and do this". What a mistake. That is my fault. I also told her I only want to work with a female trainer.

I will start off by saying that the initial part of this process was my fault as I realized too late that my credit card had expired. My card was charged and I called to rectify the issue and the woman on the phone was extremely rude and unprofessional which is why I asked to speak to a manager. I had asked for the manager's email and at first, I was given the wrong one. I called back and they gave me the correct email but were unapologetic about the fact that I was given the wrong information.

I signed up to join the new gym in October 2015 as grand opening date posted for December 2015, I paid $99.50 (also was supposed to receive $40) as early signup. January 2016 came and gone gym never opened, then I received email postponing opening date until February. They never did then never heard anything. May 2016 came and gym still not open. Then they have the audacity to send my file to collection.

Bad customer service - They are all liars there. The people at the front desk are horrible. Me and my friend signed up last year and the lady said that we can cancel anytime provided we gave 60 days notice. I emailed the manager to say I would like to cancel. Nobody got back to me but they kept taking the money from my account and today they called me telling me that I was behind on payments. When I called World Gym they were so rude. The women was so mean. I would never recommend anyone to have a membership with them.

The sauna is in the men's change room. It is dimly lit but appears clean. All was well until a few months ago when signs appeared saying the users must be appropriately covered. Why? It is men's sauna? I agree that one needs to sit on a towel for cleanliness and hygiene but why must we wear swimsuits or gym shorts in the sauna? I have been using saunas at YMCA and University for years and almost every goes nude in the sauna. Why is World Gym getting so puritan about casual nudism??

Well my story differs from other stories but it has the same end. I went to cancel my contract because I don't have time to join the gym anymore so I thought it's stupid to pay $50 every month I decided to join Planet Fitness which is way closer and more clean than World Gym. Well it's not surprise that too many people couldn't cancel their contract. I was told that or I should be disabled or to move 5 miles away in order to cancel it (by the way I live 4 miles away and that's in Chicago). I asked for a copy of my contract and a blank contract to compare both of the copies. Well I guess I will change my card. They told me that if I want to cancel I should pay the remaining months in the contract and that's 8 total. So approximately 400$ in order to cancel my contract. What a shame.

I wish to tell everyone never to give your credit card details to the World Gym, particularly the one in Cleveland Heights, Ohio. I noticed that they had billed me twice the normal fee for a late payment. I called and spoke to one of the staff, who was so rude and uncaring. I called back and spoke to the manager and she claims that the contract I signed gave them permission to bill whatever fee they like for a late payment and that if I had asked, they would have told me it's a 100% fee. I accept that I have been defrauded but I hope no one else has to go through this again. If you are still a member, withdraw your card details from them before they hit you too.

This gym is RIDICULOUSLY HOT. The air conditioning is turned off and huge fans are used in place of it. It has been months since they have not had it on. It is literally hotter inside the gym than it is outside. I complained to one of the employees and she stated that it is "getting cooler outside." It was literally 94 degrees outside at that time. There are also machines that have been broken for over a year even though this gym charges a services fee twice a year (April and October) for maintenance purposes. The water fountain spits out warm water if it is even working (on several occasions it has been out of service).

Kitchener, Ontario World Gym. I just found my contract from World Gym to figure out why a second charge was on my credit card in July. It states that they are charging me extra for a "Rate Guarantee". I had also signed up for some training sessions with a trainer who didn't really want to help me. My sessions were supposed to be one hour long but were only 45 minutes because he spent the last 15 minutes getting paperwork organized, and had me sign my sheet. I didn't even get a last session.

OK Here's my rant for today. My son dies, I stop life, I stop eating for the last few months and have been under a doctors care. World Gym in Hamburg informs me that even with a doctors note they will NOT extend my contract for the 4 months the Dr. pulled me from there because legally they don't have to. When I asked about morally and out of human compassion Sheena says she will not give me the owners name and will not help me out at all and said have a nice day. Not once did I hear "I'm sorry for your loss" or let's me if we can work something out. Pieces of **!!! (BTW I wasn't asking for a refund only that they add the 4 months I couldn't go to end of contract.)

Beware! Crooks! Horrible customer service. Jessica is useless! Joined before they opened and paid a large joining fee. They didn't open on time and I cancelled my account. Months later they send me to collections for $800.00 to a place I've never stepped foot in! They are crooks and there are others who have had problems with World Gym all over. Buyer beware!!!

My experience was with the Sudbury Ontario location. They has backed up pipes in the shower room and the entire room has a strong stench of sewage. The sauna was often out of order. The ceiling was under construction for 6 months. When I tried to rent a towel they would charge me $2 per towel. The customer service was god awful, when I tried to cancel they insisted I needed to visit in person, when I expressed how I wouldn't come back if they were trying to put up obstacles to me cancelling my membership.

BUYER BEWARE: THIS GYM IS A GROUP OF CRIMINALS. CHECK THE BBB WEBSITE: F RATING. My credit card was compromised last month and I attempted to go in to cancel my membership on April 15th, 2016 as I hadn't been using it. This was before the next charge would go through on the 17th. I was told I couldn't cancel without a manager there who worked ridiculously limited hours. I was given NO ALTERNATIVE as I work during all the days the walk-in cancellation is possible. This is my fault, somehow. Note: Hours for cancellation are limited to ensure you can't cancel.

I am a member for nearly 2 years now and I rarely used the offer that is included in the price of having a buddy with you for free. However, since February of this year, I have been bringing my 26 year old daughter with me as my buddy about twice a week. Every time my daughter must show an ID and fill out a form with her personal information. This is very annoying but understandable for admin purposes and insurance purposes. However the way it is done is insulting and today was even to the point of degrading and could say harassing. Not all, but some of the front desk clerks including Management make you feel that they are doing us a favor of allowing us to have a buddy. Every time my daughter is asked why doesn't she join. Although that is not the problem, the approach and attitude is unacceptable!

If there was a spot for 0 stars, I would give it none. I've been a member there now for 1 year and 6 months. I have had no real issues until they started charging me copious amounts of "Late Fees" each month when my bills are paid on time. I would highly recommend to AVOID THIS GYM at all costs. They are extremely rude, unprofessional, and the facilities are not worth the headache and the contract. Do yourself a favor and spend the extra money for LA Fitness.

Just joined World Gym Milford Ma. Paid $299. for 14 months. Went to two classes - thought they would be good! Next two visits not the classes on the schedule. Everyone saying how they lie, disorganized people.. So put this on my charge because someone was complaining of something so I made my mind to charge it.. Called my card to dispute this. I explained what was going on.. They had no ink for my contract! Really a businesses which just came down the street not too far. They are not organized! Please let them go out right now - they have 2 or 3 in a class. Not too good.

Worst place ever. Shysters. Ripped me off for $2400 for personal training. Don't give them access to your bank account. Tried canceling Membership, kept charging me. Bad, bad, bad. Hidden fees, Rude People, Bad Customer service!!!

Ever heard of the saying always be cautious when something "sounds too good to be true". This gym is the perfect example of that saying. An absolute disgrace to the society. They will make you sign an absolutely ridiculous contract at the start of your gym term as if you are signing for the Canadian National force with so much forged information. Every few months in between they will charge you with an abrupt amounts for the name of maintenance.

I signed up for 12 months of personal training in November of 2015 with the regional training manager of World Gym and when I was done with the initial evaluation I kept asking for a trainer and got nothing. Now after 3 months of no training they are unwilling to refund me my money and state that I signed a contract that they don't and have not honored and can't get any answers out of them. Now it is a headache because I will probably have to go to small claims court to get my money back and have the fraudulent contract voided and cancelled just to get my money back for services they don't want to provide.

They are crooks and scam artist. I advise anyone who loves to keep their money to never go to this gym and let them go out of business where they belong. Especially DO NOT put a card on file with them because they will keep digging in it for every little crooked thing they can find.

Stay away from World Gym Tonawanda, they are a bunch of scam artists out to just take your money. They will lie to you and tell you anything you want to hear, just to take more money from you. I signed a form on a pad that I was told would lock in the price for a trainer and when I was ready to begin (after tax time, so I could afford it) and that is NOT what Andrea (who no longer works there) had me sign and NEVER gave me the contract. She had me sign for the actual trainer and to start charging a card that wasn't mine and I had to get permission to use.

I pay $20 a month for this gym, that's with tanning, bringing a friend, and they have great hours! But really, if you miss a payment they charge you $35! That's how much a bank typically charges for an overdraft fee! That's ridiculous, and they just take it out of your account anytime they please.

New member: I kept noticing huge sweat spots on ALL equipment paddings. I asked if staff could help clean the equipments. Manager had a HUGE attitude about it!! I guess he forgot I was a customer? I joined World Gym & it's so much cleaner!!!

About a week ago this gym took way more than they should have out of my checking account. Because I live paycheck to paycheck, I suffered serious ramifications because of a mistake that they made. As a result I called everyday for 7 days to find out when the money will returned to my account and I have gotten a different answer every single time I called. The staff and the district manager (or should I say his wife) are some of the rudest people I have ever met. Also trying to cancel your membership is another problem in itself. I would recommend that you go to a different gym to work out. The minute you have a problem, people treat you like you are in the wrong and hold you hostage to your membership. Anyone who is reading this, run as far away as you can...if not you will be treated like dirt by disrespectful 20-something people, and the district manger lets his wife fight his battles!

It is marked everywhere they close at 22:00 on Sunday. The lifeguard knows well I never stay more than 15 minutes, he still shuts the spa off right on my face telling me it was the time to shut it down, leaving me practically speechless. I can't believe it!!!

Stay AWAY from this gyms! I went in to their La Quinta location for a 2 week "Free Trial," and according to Ken (manager) and Jim (district manager) I am locked into a 1 year membership. What? The only thing I did was give a deposit (this is how they got my cc) to start the trial, signed a certificate for the trial, and now that signature is being used as a contract! I let them know I wasn't happy with the place since the gym is filthy, weights everywhere, rude staff fighting each other, no parking, and the list goes on and on. Please do not make the same mistake I did and sign anything. It's a trap to get your cc and start billing you for something you aren't going to use. And to make things worst I've gotten billed twice this month. Just stay away, far away from this mismanaged joke of a gym.

TERRIBLE GYM, TERRIBLE STAFF and terrible customer service. They make it impossible to cancel your membership. The customer service reps are completely rude and disrespectful. I'll be making sure no one ever signs up with these horrid people.