Retro Fitness Reviews
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I could almost overlook how the undertrained staff handled their response to an aggressive argument between members that led to the COPS being called! But the way one female staffer was mouthing off with threats of her own truly astounded me. And yet what REALLY disturbed me was the way the OWNER showed a complete disregard for how my cancellation was handled. (The cancellation was not due to the cop incident!). I now see TONS of other reviews about how Retro Fitness deliberately BLOCKS people's efforts to cancel, so there is no question that this is a pattern and a scam to extract additional funds from members.
After only a couple of weeks into my membership, I told a staff member at the front desk that I wanted to cancel. He looked up my account and began typing into the computer, stating that it was done. He acknowledged that he saw that I hadn't been a member for long and gave every impression that it was easy to cancel at this stage, and that it had been handled. Fast forward a year later while reviewing my bank statement concerning another matter I was alarmed to discover that I was being billed by Retro Fitness all of that time! I won't bother with the details of how I was mistreated by the arrogant owner. I think the volume of complaints about this cancellation blocking scam speak for themselves. It is hideous that they get away with this but I do plan to inform other authorities. DON'T WASTE YOUR MONEY HERE. They are thieves.
This company should be banned from being allowed to accept credit cards! They have been charging my bank account for months and canceling the account is impossible. Every time you try and call you end up in a loop of people saying the same thing and sending you can to where you started.
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Retro Fitness uses a personal training company called Element Personal Training. Terrible company, terrible/dangerous policies. There are personnel issues - I have gone through 3 managers and 2 trainers in 3 months. One manager quit, one was fired, one was just covering until someone was hired. I was told I could get a trainer early in the morning before work. Not true. I went through 2 trainers, paid my program fees and consistently have been unable to get the schedule I paid for. If you're sick, you still must give like 20 hours notice. So you are supposed to know the day before that you won't feel well. So you paid your money, so you go sick and affect the trainer and everyone in the gym because they won't give you a credit. So I cancel the contract with the training company and get a patronizing email from the customer service manager, Manny, about how he doesn't understand why I want to cancel. What?? Really?
I have just been texting and on the phone complaining with the manager cc'd in the email for a few weeks and writing negative reviews on Google weeks before that. Maybe Manny could help the company with its problems rather than "recommending" I use up more sessions faster rather than cancel. How am I supposed to do more sessions when they can't meet my scheduling requests now? Draconian cancellation fees - 50% of remaining sessions. So avoid the headache. Avoid this training company like the plague.
I did an agreement for month to month membership at Retro Fitness Park Slope. Now the person in charge is giving me the runaround and claim I signed a contract: she emailed me a fake/forgery agreement without a signature, with an incorrect email and the wrong address but they have my bank information from when I signed in for the membership… I paid month to month for personal training: I would never sign a contract for 1 year, who would? I wrote to the person in charge and this’s what I got from her last:
"You are a real cranky person. I feel bad for you really I do. I hope you find some peace in your heart. You must have a very troubled life to pick on a female significantly younger than you. I don’t know if this is built up aggression you have and you find it easy to say mean things, then I sure as hope you feel better about yourself. If my child ever turns out to be like you, I will have failed as a mother. Terrible person you are. Shows a lot about your upbringings -- Thank You, Keelin ** District Personal Training Manager Retro Fitness Park Slope South, Brooklyn, NY Retro Fitness Glendale, Queens, NY Retro Fitness Forest Hills, Queens, NY"
I’m worried the gym has my bank information, with this fake/forgery contract and with this District Personal Training Manager: obviously I don’t trust her and insulting my upbringing is not something I will tolerate. She knows I away until November and she’s expecting me to come back and pay for a minimum of 1 year training. She claim to do me a favor by playing the freeze your account game. Well she’s giving Retro Fitness a real bad name, reading reviews about her confirm my opinion.
I signed my for 8 classes of personal training with retro fitness and when I asked them to stop billing me, they apparently scammed me into a 12month $5000 contract and they have done this to many people in the past too. And when you ask the manager for help, she threatened me to call the police if I spoke to her again. So basically she just wants me to pay $5000 and not contact her. A complete scam.
I cancelled 4 times!! They kept on charging me and would not give me a refund!! And they just kept acting nasty!! When I was trying to talk to them the manager just said, "I don’t want to hear your complaining" and just ignored me!
I froze my account a year ago and noticed I was being charged for services not rendered. I called Retro Fitness in Stroudsburg PA and explained that I was being charged for services I was not using. I was told that after a year your account unfreezes and charges restart. I asked to close my account out and I was told to close my account I needed to come in person to close the account. I was not allowed to do it over the phone. I tried to explain to the lady on the phone that I was having some medical concerns and did not want to go in to have to close the account out but again was told I need to come in person to sign papers or they would continue to charge my credit card on file.
I proceeded to go to Retro Fitness to close my account, as I entered I was told that a machine had to take my temp (I explained I am only there to close my account and a guy in a red shirt was rude when responding and stated it does not matter) which I found to be inconsistent with how they are trying to prevent the spread of COVID-19 due to the fact they should have allowed me to close the account over the phone if they are taking COVID-19 precautions seriously. I was directed to go over to speak with a girl that worked there. I asked why they do not notify the customer when it is almost time to unfreeze their accounts so we can continue with the services or close the account before being charged. She responded, "You sign an agreement and should know when your account is going to be unfrozen."
I then explained that the agreement is signed a year ago and I can not remember a year later that I will need to close the account, I stated it would courteous and appreciated if they sent out a reminder to the customer and give them a heads up but my suggestion were ignored. Retro did nothing to make things right nor did they seem to care about my dissatisfaction with how I was told I had to come in person to close the account and the fact I was charged to 2 months of services I never used.
I was charged a yearly fee despite the gym being opened for 4 months and then closed for 8 months. The front desk manager in the Jackson NJ branch threatened she would send me to collections if I didn't pay. I got an email saying I had 5 days to comply. When I went it to see if I can get it removed the manager was incredibly rude and I was forced to pay to not be sent to collections. Now I'm disputing the charge.
I am hesitant to trash a "local business", but I've left 5-star reviews on Google for over 25 local businesses, so believe me when I say that Retro Fitness in East Windsor has *earned* this: A negligent personal trainer pushed me into running when I was clearly out of shape and told them so, aggravating a bone spur and tearing a meniscus. In March, the gym closed because of COVID, but the pain continued. After 26 sessions of physical therapy, X-Rays and two MRIs, the osteopathic surgeon says I likely have permanent knee damage. I never had a single knee problem before walking into Retro. My fault for not leaving sooner - agreed, but I'm not the professional here.
Then, in September 2020, they started billing me again even though I was my account was on medical hold. No phone call, no e-mail, no text - just a resumption of billing. Why are gyms so sleazy? This post is not an outlet for anger or frustration - my letters to Retro Corporate, BBB and the Dept. of Consumer Affairs will be *that* outlet. I am sending out a warning: caveat emptor. When you join one of these gyms, be very careful because it seems like their mode of operations is to screw you. EAST WINDSOR RETRO FITNESS IS A FRAUD.
Had any action been taken on this unethical and scam organization so far? I have had the worst experience ever with this place. I enrolled at the 1NYP location for a 1 year contract and tried to cancel after finishing a year and they never processed my cancellation instead kept charging. First of all they have the worst method of cancelled, apparently we need to call them and cancel but unfortunately they never pick their calls and if they do they process Cancellation. Each time I called back and said I spoke to a so and so multiple times and the manager said no such person exists and they kept charging my account.
The level of arrogance with these workers is appalling. Finally after scamming me for a long time and 100 calls later they cancelled my account. This was a complete nightmare. I am surprised this scam organization still exists and that nobody has sued them yet. PLEASE STAY AWAY FROM THIS PLACE. I am NEVER going back even if this is the only gym on the planet.
Retro Fitness author review by Joey Thurman
Retro Fitness is a health club franchise founded in 2002 in New Jersey. With over 150 locations, its gyms feature a retro theme with fitness equipment, group fitness classes and more.
Equipment: Retro Fitness gyms offer cardio equipment, circuit training, weights and more. Most of its treadmills offer Direct TV and iPod docks, and its bicycles are connected to the Internet.
Nutrition: Most Retro Fitness locations offer smoothie bars, supplements and healthy snacks. These food options can help you maintain your energy before and after a heavy workout.
Cardio theater: Retro Fitness’ cardio theaters regularly screen 1980s feature films. You can work out on your favorite cardio equipment while watching.
Low fees: Memberships at most Retro Fitness locations cost just $19.99/month. This gives you access to equipment, classes and many other amenities.
Pro Shop: Most Retro Fitness locations feature a Pro Shop with all the gear you need for a successful workout. They sell supplements, Under Armour brand workout clothing, gloves, headphones and more.
Retro Fitness Company Information
- Company Name:
- Retro Fitness
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