About Retro Fitness
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Retro Fitness uses a personal training company called Element Personal Training. Terrible company, terrible/dangerous policies. There are personnel issues - I have gone through 3 managers and 2 trainers in 3 months. One manager quit, one was fired, one was just covering until someone was hired. I was told I could get a trainer early in the morning before work. Not true. I went through 2 trainers, paid my program fees and consistently have been unable to get the schedule I paid for. If you're sick, you still must give like 20 hours notice. So you are supposed to know the day before that you won't feel well. So you paid your money, so you go sick and affect the trainer and everyone in the gym because they won't give you a credit. So I cancel the contract with the training company and get a patronizing email from the customer service manager, Manny, about how he doesn't understand why I want to cancel. What?? Really?
I have just been texting and on the phone complaining with the manager cc'd in the email for a few weeks and writing negative reviews on Google weeks before that. Maybe Manny could help the company with its problems rather than "recommending" I use up more sessions faster rather than cancel. How am I supposed to do more sessions when they can't meet my scheduling requests now? Draconian cancellation fees - 50% of remaining sessions. So avoid the headache. Avoid this training company like the plague.
I did an agreement for month to month membership at Retro Fitness Park Slope. Now the person in charge is giving me the runaround and claim I signed a contract: she emailed me a fake/forgery agreement without a signature, with an incorrect email and the wrong address but they have my bank information from when I signed in for the membership… I paid month to month for personal training: I would never sign a contract for 1 year, who would? I wrote to the person in charge and this’s what I got from her last:
"You are a real cranky person. I feel bad for you really I do. I hope you find some peace in your heart. You must have a very troubled life to pick on a female significantly younger than you. I don’t know if this is built up aggression you have and you find it easy to say mean things, then I sure as hope you feel better about yourself. If my child ever turns out to be like you, I will have failed as a mother. Terrible person you are. Shows a lot about your upbringings -- Thank You, Keelin ** District Personal Training Manager Retro Fitness Park Slope South, Brooklyn, NY Retro Fitness Glendale, Queens, NY Retro Fitness Forest Hills, Queens, NY"
I’m worried the gym has my bank information, with this fake/forgery contract and with this District Personal Training Manager: obviously I don’t trust her and insulting my upbringing is not something I will tolerate. She knows I away until November and she’s expecting me to come back and pay for a minimum of 1 year training. She claim to do me a favor by playing the freeze your account game. Well she’s giving Retro Fitness a real bad name, reading reviews about her confirm my opinion.
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I signed my for 8 classes of personal training with retro fitness and when I asked them to stop billing me, they apparently scammed me into a 12month $5000 contract and they have done this to many people in the past too. And when you ask the manager for help, she threatened me to call the police if I spoke to her again. So basically she just wants me to pay $5000 and not contact her. A complete scam.
I cancelled 4 times!! They kept on charging me and would not give me a refund!! And they just kept acting nasty!! When I was trying to talk to them the manager just said, "I don’t want to hear your complaining" and just ignored me!
I froze my account a year ago and noticed I was being charged for services not rendered. I called Retro Fitness in Stroudsburg PA and explained that I was being charged for services I was not using. I was told that after a year your account unfreezes and charges restart. I asked to close my account out and I was told to close my account I needed to come in person to close the account. I was not allowed to do it over the phone. I tried to explain to the lady on the phone that I was having some medical concerns and did not want to go in to have to close the account out but again was told I need to come in person to sign papers or they would continue to charge my credit card on file.
I proceeded to go to Retro Fitness to close my account, as I entered I was told that a machine had to take my temp (I explained I am only there to close my account and a guy in a red shirt was rude when responding and stated it does not matter) which I found to be inconsistent with how they are trying to prevent the spread of COVID-19 due to the fact they should have allowed me to close the account over the phone if they are taking COVID-19 precautions seriously. I was directed to go over to speak with a girl that worked there. I asked why they do not notify the customer when it is almost time to unfreeze their accounts so we can continue with the services or close the account before being charged. She responded, "You sign an agreement and should know when your account is going to be unfrozen."
I then explained that the agreement is signed a year ago and I can not remember a year later that I will need to close the account, I stated it would courteous and appreciated if they sent out a reminder to the customer and give them a heads up but my suggestion were ignored. Retro did nothing to make things right nor did they seem to care about my dissatisfaction with how I was told I had to come in person to close the account and the fact I was charged to 2 months of services I never used.
I was charged a yearly fee despite the gym being opened for 4 months and then closed for 8 months. The front desk manager in the Jackson NJ branch threatened she would send me to collections if I didn't pay. I got an email saying I had 5 days to comply. When I went it to see if I can get it removed the manager was incredibly rude and I was forced to pay to not be sent to collections. Now I'm disputing the charge.
I am hesitant to trash a "local business", but I've left 5-star reviews on Google for over 25 local businesses, so believe me when I say that Retro Fitness in East Windsor has *earned* this: A negligent personal trainer pushed me into running when I was clearly out of shape and told them so, aggravating a bone spur and tearing a meniscus. In March, the gym closed because of COVID, but the pain continued. After 26 sessions of physical therapy, X-Rays and two MRIs, the osteopathic surgeon says I likely have permanent knee damage. I never had a single knee problem before walking into Retro. My fault for not leaving sooner - agreed, but I'm not the professional here.
Then, in September 2020, they started billing me again even though I was my account was on medical hold. No phone call, no e-mail, no text - just a resumption of billing. Why are gyms so sleazy? This post is not an outlet for anger or frustration - my letters to Retro Corporate, BBB and the Dept. of Consumer Affairs will be *that* outlet. I am sending out a warning: caveat emptor. When you join one of these gyms, be very careful because it seems like their mode of operations is to screw you. EAST WINDSOR RETRO FITNESS IS A FRAUD.
Had any action been taken on this unethical and scam organization so far? I have had the worst experience ever with this place. I enrolled at the 1NYP location for a 1 year contract and tried to cancel after finishing a year and they never processed my cancellation instead kept charging. First of all they have the worst method of cancelled, apparently we need to call them and cancel but unfortunately they never pick their calls and if they do they process Cancellation. Each time I called back and said I spoke to a so and so multiple times and the manager said no such person exists and they kept charging my account.
The level of arrogance with these workers is appalling. Finally after scamming me for a long time and 100 calls later they cancelled my account. This was a complete nightmare. I am surprised this scam organization still exists and that nobody has sued them yet. PLEASE STAY AWAY FROM THIS PLACE. I am NEVER going back even if this is the only gym on the planet.
I am appalled as a loyal member of 5+ years at the Toms River, South NJ Retro Fitness gym facility that while during the national lockdown imposed by the government, mayor, state officials, etc; during this National PANDEMIC having closed all gyms 2 weeks ago and prior to what would be a normal charge on my bill retracted at the end of March 2020, that I still have in fact been charged for a (closed) service which had been closed for two weeks now when in all UNfairness I nor anyone for that matter can use the facilities both statewide as well as nationwide.
I hope this informs others, whom much like myself, assumed there would be no such charge for the use of a facility which has been ordered closed and therefore unusable which have been put on lockdown via state legislations to be seeing a bill on their account for the month of March 2020, again nearly 2 weeks after closing its doors to all! This clearly comes during the statewide, nationwide, worldwide Coronavirus Pandemic.
When I called today 3/25/2020 to inquire regarding this insane act of being charged, I was also shocked since I’d sent in my cancellation notice back in early February which I’d sent in as required following Retro Fitness’ protocols in response to a family member’s warnings, who are in the advanced medical field and who have aggressively warned me early on, on behalf of their eerily accurate correct assertions of the dangers of going to any public gym (albeit being highly downplayed and disregarded as we now acknowledge and have seen played out horrifically by our top politicians).
I have submitted an early close out or cancellation letter to close my account entirely back in early Feb 2020 which was for some “unknown reason” either ignored according to a representative on behalf of Retro Fitness as they do not have an answer. Again that is no answer why they have not received my cancellation letters (plural) sent in via mail and email. 18 days later I was charged for the month of February in continuation and also NOW in March (a month later), when no one should be charged once again due to mass closings implemented by the government, here again I am charged 2 weeks after the fact with yet again no explanation of why and how.
For those who think they were halted for a charge as common sense would imply, think again! If you have not yet seen your account charge for Retro Fitness please take into note to check for the month of March when measures to close all nonessential businesses went into effect! I had only yesterday seen on the news another gym chain charging its members exactly the same by responding that they will be credited when the gym reopens. That may very well be 6 months from now God willing. That is not acceptable. As this is what prompted me to call my gym: Retro Fitness after seeing that newscast bit, for not only the same issue but also why my cancellation 2 months prior was seemingly overridden. I was told and I quote by the rep on the phone “I do not know why your letter didn’t result into your account being closed”.
When I asked why people are being charged for the month of March during a time where members obviously cannot use the facility as it is unfair to charge amidst a lockdown, their further response to that was similar; “I am not sure but I can put you on a 3 month temporary stop”. What? Did he not just hear me allude to my cancellation I’d sent in for the month of February 2020 early on canceling my membership altogether 2 months early? I find this extremely poor business ethics taking advantage of those who like myself not only have lost my job but am myself hoping I have enough funds for food and bills come next month. From the limited information I was able to obtain from Retro Fitness’ rep, he could not even tell me if they are going to continue to charge each month in addition despite not being opened. Absurd!
I had no complaints regarding this gym until now, other than shaking my head in response to the extremely high numbers of other reports left by other unhappy members who seemingly have also have had immense trouble closing their accounts which is absolutely ridiculous. There is a pandemic ongoing. A crisis, whereby services are enforced to close. There is absolutely no excuse for any gym or other closed business to continue to charge people when people who are likely laid off as myself with no known means of any turnaround need money most. If not for the ability to choose zero stars I wouldn’t have gladly chosen 1 star. Extremely disappointing. Please take note and contact your gym regardless of which company before they begin not answering calls which I suspect.
I was a member of the Retro Fitness Durham, NC branch. The management there is not honest at all, when I signed in I asked about the cancellation policy and I mentioned that I will be moving out of Durham in a month time so the staff told me that all I need to do is pay a 49$ yearly fee and my month to month membership and provide a proof that I moved to a new place that is not within 30 miles of the gym, which I did and then they told me that I cannot cancel unless I pay a 3 months penalty fee as written in the contract which is something they never mentioned before.
Retro Fitness author review by Joey Thurman
Retro Fitness is a health club franchise founded in 2002 in New Jersey. With over 150 locations, its gyms feature a retro theme with fitness equipment, group fitness classes and more.
Equipment: Retro Fitness gyms offer cardio equipment, circuit training, weights and more. Most of its treadmills offer Direct TV and iPod docks, and its bicycles are connected to the Internet.
Nutrition: Most Retro Fitness locations offer smoothie bars, supplements and healthy snacks. These food options can help you maintain your energy before and after a heavy workout.
Cardio theater: Retro Fitness’ cardio theaters regularly screen 1980s feature films. You can work out on your favorite cardio equipment while watching.
Low fees: Memberships at most Retro Fitness locations cost just $19.99/month. This gives you access to equipment, classes and many other amenities.
Pro Shop: Most Retro Fitness locations feature a Pro Shop with all the gear you need for a successful workout. They sell supplements, Under Armour brand workout clothing, gloves, headphones and more.
Retro Fitness Company Information
- Company Name:
- Retro Fitness
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