National Fitness Center Reviews

I’m torn leaving this review because my wife and I did enjoy our time here. We paid for a 3 month personal training session. During the last month of the training, a medical emergency happened and we had to stop coming. We were told that after the three months, auto pay would stop and it would be up to us to pay monthly to continue. We decided not to continue because of the medical emergency and we canceled our membership. To our surprise, the payments did not stop. It auto renewed for 3 more months and charged us another $720. After multiple calls and texts to the fitness manager, and other staff, nothing. Very frustrating and disappointing. We were hoping to come back after surgery and continue personal training but it doesn’t look like we will. I’m still waiting for a response and will post if they decide to help us.

Decent gym, fairly clean but too expensive and 3 year contract is too long & costly to break. Too many things can change in 3 years. Customers service is disappointing. I recommend looking at other gyms with better amenities for the cost and better contract flexibility.

Like many others, I was tricked into signing up for a membership and was told it was for 12 months and could cancel after that. 2 years into the membership, I try to cancel and was told that I could either pay $500 to cancel or remove my husband from the membership but could not cancel otherwise. My daughter-in-law signed with the same man and told it was 12 months as well. He tricked her into a 5 year membership and cannot cancel. I’m a senior citizen trying to reduce my cost. I was taken advantage of and they are truly crooks! Beware!

My husband and I joined a few years ago and we loved working out there. We did notice that a lot of equipment would be broken for long periods of time (keep in mind everyone pays maintenance fees a few months a year). Just today we noticed our bill had jumped from $60 to $114.90!!! We are switching asap. We are doing month to month so we don’t have a contract.

National Fitness Center is the worst gym I have ever been a member. I signed up for three years and completed that contract. I called West Signature weeks ago to cancel my membership as my contract had been fulfilled and they stated I needed to speak with manager and was placed on hold. I was then told the manager was on a tour and I would need to call back. I remembered to call back today and they stated now they need a 30-day notice and I must go to the gym to meet with the manager to cancel an already expired contract. Not to mention they charge a maintenance fee above the normal expensive membership two times a year of $25 per person which is ridiculous when their membership fees are already high as it is which is applicable on the July payment which is due tomorrow.

Pretty much entrapment. The salespeople lie when you sign up and tell you that you can get out of it by paying a fee, turns out you have to provide extensive evidence that you are moving far away. So for anyone in Knoxville that wants to leave the gym is pretty much screwed. The corporate office is unfair, rude, and clearly doesn’t care about the customers. It shows that the company only cares about the money. Things break and are either repaired in 2+ months or removed from the facility because they are too cheap to replace old equipment.

I came to the gym with my daughter and signed up for a membership with Reese. He told me it was for one year and I could cancel. It would be hassle free. I moved back home and went to cancel and found out I was on a 3yr contract. They wanted 195 cancel fee plus 3000 to cancel. These people are awful. Stay away. This is the Maryville location. If anyone on here has had this happen please contact me as I am planning on suing them, calling the news station. My email is ** if you would like to come in on this with me. These people lie and need to be held accountable. I called and spoke with Reese and told him he lied about the whole terms and all. He laughed and said he did then told me to prove it. These people need to be a taught a lesson. STAY AWAY. Reese never gave me a copy of anything.

DON'T SIGN UP FOR A MEMBERSHIP! They will never let you out of it. I started taking my autistic daughter there, because her therapist recommended she spend time in a pool. Right after I signed the contract, I was told the pool heater was broken. It was freezing for 4 months. Now my autistic daughter won't get in it, even though it's a little warmer now. She's terrified of it.

I got my membership and a few months later my grandmother got sick and had a stroke, I had to move to care for her, I called and let them know I had to cancel since I was moving, they continued to take money from my account, I had no job, left my life to take care of her until she passed away. They refused to cancel unless I put her bills in my name to prove I moved here! 20 Yrs old. No job. I’m supposed to put her bills in MY name??? They put my checking account in the hole month after month I paid fees on top of their fee! Finally I was able to get a bill here and proved I moved. Now they are going after more money they think I owe them and sent it to collections!

I signed a contract in Knoxville Tennessee. Contacted my sales representative to inform him I was moving to Florida. He advised me there wasn't a National Fitness in my area so I could cancel my membership. So, I gave him letter stating I was moving, 2 years later, a 3000.00 debt shows up on my credit report. So, I contacted national fitness, the lady answered phone and argued with me. Telling me, I didnt go through the proper process. I tried to explain that her employee advised me to submit a letter and that's what I did. I would love tolelve this

If you don't want to read this whole review, here's what you need to know: Don't become a member. They do not care about their members, they only care about money. When I first started at National Fitness Center everything was great. I was initially attracted to them because they have a female only section in their gym. I started with them in the fall as a senior in college at a small liberal arts school nearby. In the spring, COVID-19 struck and I spent the majority of my last semester at home in a different state. I tried to cancel my membership during that time but to no avail. Finally, when they opened up, I began the process of cancellation to which they were the absolute worst. They told me that they needed:

I started with them with my army buddy. I had to move back to my home state. I kept it for my army buddy. So she could use it. 3 months later they stop billing me. And recently, they sent my account to collections. After not even contacting me. The even more crooked part is, they are trying to charge her. When it was my bank account they were suppose to charge. Not hers. And I, still don't know how they got her social to even add it to hers. They are not a good company. And pretentious. They need to fix their website. So people can call their business to fix things. Terrible business model.

If I could rate as a 0 or negative I would! 1 star is way too much! Absolute definition of a crooked business that robs you legally via contract. I had to move away for work last November to New Jersey, you can just call and cancel and email your lease agreement of your new location or anything like that. You have to mail this and that in, give 30 day notice, pay $200 cancellation fee, etc. What they require no busy person has the time to supply them with. Very unprofessional business and I would not recommend signing a contract with them to your worst enemy. Stay away from them!!

Well it started out ok. I saw the big sign saying 19.99 a month so I pulled in. That of course does not include the outside pool and other things. It boils down to you get to use the inside pool and the equipment and lockers rooms. So I signed up at around 11 am and walked out the door. I came back at 7 pm to work out and the guy at the front desk was so wrapped up in flirting with the hot woman he never said a word to me. Well I went straight to the locker room to use the sauna... Well that is when I was shocked. That and the steam room are the size of a hall closet. So I left for the day. That night I remembered him saying I have 3 days to cancel my membership...

I was attracted by a $10 a month ad Court South had and when I went in they told me all of the reasons the $10 a month fee didn't allow you to use most of their services and what a bad decision it would be and they eventually tried to get me to sign a contract for $45 per month. This may be against the law (Bait & Switch) and is unethical to say the least. My experience is they are a bunch of unethical con artists.

This is my Second review. A year after the first one, my opinion has just gotten worse. My husband and I relocated to another state and sent them all the documentation they needed. Then they email us telling us they need an official lease not just a note from landlord. Well, the problem is, as we have explained to them several times - that we are in temporary housing through my husband’s colleagues until we buy a home. So we don't have an official lease. Then they say we need to give them a bill. We also explained that we have not switched the bills yet, we are just paying the landlord our dues directly. They insist that they need more proof although we literally sent them everything, including pay stubs from the new job.

My monthly gym charges automatically go to one of my credit cards. The credit card company detected a broad security breach and issued me a new credit card with a new number (my account was unaffected by the breach and I had no evidence of it). It was a pain changing my handful of monthly direct charges. I didn't notify National Fitness soon enough within the billing cycle and a fee of $64.95 was charged to my card when I gave them the new number. They said they had incurred "return charge fees" from their bank and they would not give me credit for this fee. They also said I had waited too long to request a refund.

Awful. All they do is try to rip you off with the first chance they get. God forbid you make a mistake and forget to give them 30 day notice that you want to cancel that you are trapped in a new contract and they pull the money out of your account. And when you ask them what your options are to get out of the contract they basically tell you NONE with a smile on their faces. This is a company that has an awful business ethic. They trap you in a 3 year contract and then once you have no way out they turn from the nice sales people who convinced you to sign into jerks who could not care less if you come to their gym pissed off every day. Disgusting.

NFC is the worst gym I've ever experienced. The trainers don't bother to create a program just because you're paying them, they get something off the internet. The management sucks balls. Some guy named Steven told me I'd have to pay more if I wanted to change clothes there, if I wanted to swim, and if I wanted to learn how to lift a kettlebell.

Signature Club messed up when we gave them a new billing card. Cost us $30 for their mistake. Club management agrees it was their fault... Billing dept does not care. Too BAD!!

I realize it's my fault for getting locked into a contract BUT I feel conned. The guy told me I could cancel at any time for $195 but that's not the case. Also he said if I lost my job they would help me out with payments...also a lie. He said I could change my membership at any time. Well that was a lie too! I don't know where these people get off lying to sell a contract and putting people like me in a bind or how they sleep at night and I hope karma comes back for all of them one day. I haven't even had the membership 2 months and it's already about to go to collections because I lost my job.

I have been a member of the Sevierville NFC for 12 years. I credit the center with helping me become a stronger, healthier and happier person. I understand the frustrations some reviewers have experienced but the contract we sign explains all the rules. Any contract should be thoroughly read and any questions cleared up prior to signing. I highly recommend NFC to anyone who wants to improve their health.

I moved out of state in November, 2015. I notified National Fitness the first week of December 2015. At that time I was told I needed to provide them with a copy of my lease agreement. I received a confirmation that they knew I had moved and were waiting on documentation. I had not found an apartment yet and was staying with friends. They would only accept a lease as documentation. Soon after, I rented an apartment (Dec 11, 2015). I was not given a copy of my lease signed by the resident management office until 12/28.

I own a couple of gyms in Augusta, GA and National Fitness owes me thousands, and thousands of dollars. I had a very heated argument exchange with Sarah, a customer service rep. Gradually over the last year they have been slower and slower to deposit what is owed to us into our accounts. Some of our missing deposits go back a few months. I have always been told that the problem was with their processing company, but Sarah, their rep, spilled the beans and accidentally told me the real reason they have been slow to pay us. She went on to tell me how someone ran up a FRAUDULENT 500,000 DOLLAR BILL through this previously mentioned billing company.

National Fitness is the accounting business that is affiliated with Gold's Gym in Morehead City, NC. In July of 2013 I was transferred with Sears Holdings from Midway Park, NC to Morehead City, NC. Due to the fact that the stores were only 35 miles apart the company would not move me, so I had to drive to the new locations each day. I visited the Gold's Gym there and signed up for 2 years and paid in full at the time of sign-up ($400+). After about 4 months I was unexpectedly transferred back to the area of Jacksonville, NC which is where I was living at the time anyway.

I was working out at my local gym under no contract paying month to month when all of a sudden without warning they closed the doors. Note on door said all accounts will be closed, that was in 2012. Now National Fitness shows up and said they own American Bodyworks' clients and I owe them money. I will never use any gym again.

We joined Lady of America in Rockwall, TX and they were more than eager to take our money. We moved out of state where there were NO LOA located for 100's of miles. They said I could cancel once I could show proof of moving. My husband had already moved with no bills in my name. They emailed me a list of approved items to show proof. A month after I sent in a cable bill, they said it was not accepted without my address on it. I then emailed a check stub showing my address.

I wish I would've seen these complaints before. Getting sucked in, my husband and I had to move for job relocation and National Fitness will not cancel our membership. We keep getting money drawn from our account. We did a stop payment and they still managed to get money out, we sent in 2 proofs that they asked for! A class action lawsuit needs to start!

Enrolled there because my son that was living with me wanted to enroll in that club with me and I was living in TN. Now I move to Fl wanted to cancel the personal trainer and membership and they are telling me that I can't cancel the trainer neither the membership. When I enrolled in TN the person who enrolled us told us that we can cancel whenever we want. Paying 195.00 for penalty which was a big lie. You can't cancel neither trainer neither membership and now they want me to pay or they will send me to a collection agency and a lawyer.

I have been a member of a gym that contracts for this company 2 times for over 3 years total. Due to a recent fraud alert on my credit card, the card was re-issued and my gym payment did not process. I had never heard the name "National Fitness" and no idea that National Fitness was the financial collection company behind my gym, so assumed their phone calls were solicitation. When I finally figured out what had happened they charged me extra, significant fees... etc, etc. I contacted my local gym and the account manager was able to help me no problem.

I had signed a 2-year contract and fortunately for me, I received a promotion from employer. I had to move and was required to provide documents showing new address. My lease included utilities so no electric bill, etc. I had to wait for a bank statement to be printed to show new address. I patiently waited and paid 1 month although I couldn't use the gym. When I got a statement with new address, I used online feature to submit cancellation request. It took National Fitness 10 days to process the request which ended 1 day into the new month. The company insisted on charging me the full month since it took THEM 10 days to process. I declined to pay the extra month and they tagged on 180 in fees. Worst experience in my life. These companies should be reasonable, I can only hope they go bankrupt.

Signed my daughter up for membership with a gym this group manages. Started the cancellation process in July and STILL being charged the monthly fee even though my daughter moved to Portland where they have confirmed they have no facility for her to use. She is currently a student so she has none of the ridiculously "required" paperwork. I provided copies of bank statements, credit card, etc. as requested showing her new address. Now they are saying we have to provide a letter signed by an attorney to cancel. Might I also add I jumped through their hoops to get a notarized "affidavit of move" from the bank but that was not good enough. Everything they require cost more money to obtain than it is worth! I suggested to one of the supervisors I spoke to that he leave the company as they are a bunch of crooks. He did not disagree. I certainly hope he acted on the advice! The only thing they do well is take your money!

I had lost my bank card and had received a new one. I was paying my bill at the gym one of the representatives copy my information into the system and started making monthly withdrawals from my account. Another innocent when I relocated to a different state and requested to cancel my gym membership. It have been over six months and the company is continuously deducting my bank account.

My son broke his ankle in February 2014 which required surgery and a three month recovery period. He was living and working in TN and joined the National Fitness Center to strengthen his leg and ankle. He signed a contract without reading it. A gym membership seemed to be a great idea until he moved back to KY due to a lack of work. That is when he discovered he had signed a two year contract that was close to impossible to cancel. He wrote a letter in October and of course was informed he needed a copy of his driver's license in KY, a bill of some kind in his name such as a cell phone, credit card, etc., a current pay stub with name and new address, and a cancellation fee of $195.00.

NEVER sign up with them. They make it impossible to quit and then take you to court for what you 'owe' even though you never set your foot inside and wrote to the company and tried to quit over and over again. Now they are garnishing wages! Again... NEVER join this gym. There are so many more honest, better gyms out there!!

I have been a member of Shapes Total Fitness for over 7 years, but once they joined National fitness I have been a victim of their fraudulent business practices and enough is enough. At every renewal in the past, I was provided with an Option to renew. Now I'm being advised that at the end of my 2 year contract back in December 2014 all contracts are automatically renewed and there is not an option to NOT do so. I have advised them of cancellation back in January but their online system does not complete the request and every representative within customer service and billing departments give me the same scripted response, "I'm sorry but we have to honor the ONE contract that stipulates automatic renewal," despite the fact that this was not stipulated and at initiation of the contract this was discussed.

This is the worst company to deal with. Never ever sign anything with them. They don't allow you to cancel and when they do, they over charge you $70 minimum, and you can't refuse to pay because then they will ruin your credit. When you explain that you went through all the paper work to cancel, they are still withdrawing $$ because it take 60 days to process. This company is such a rip off and they will screw you and can. I did everything by the book, and still get charged. If you sign anything, your contract automatically renews. For example, if you sign a cancellation form on their website 2 MONTH before YOUR contract year is over, it is now voided and you will be charged. You need to sign within the 2 months of the end of your contract.

I was a member of National Fitness Center for about a year and then I moved away due to quitting my job, and relocating to another city. I contacted NFC about cancellation of my membership and they told me that I needed proof of relocation, proof of major bills that came to my new address in my name, a copy of a pay stub from my new job, amongst other personal materials. I told them that I could not provide them with a copy of a pay stub from a new job because I was no longer employed (which was the reason I was relocating to begin with). They told me that there was nothing that they could do, and they would have to keep charging me the monthly fee, even though I was not going to be living in the city of Knoxville anymore. They told me the only way I could get out of my contract was to prove that I was in a financial hardship, or if I was a full time student.

I joined a local gym associated with national fitness. The gym closed and they transferred my membership to another gym farther from my house and work. They did not notify me of any changes and we're still taking money out of my account. I asked for a way out because I don't like the new gym. They said there was no way out. Nothing to do to help me other than pay.

I have tried to stop the "month-to month" draft on my account. I have a copy of the letter submitted to National Fitness center, using their online cancellation form. They continue to draft my account, and the company now owes me for 2 months drafts and charges. I guess I will have to hire a lawyer to get rid of this petty little company.