National Fitness Center

I got my membership and a few months later my grandmother got sick and had a stroke, I had to move to care for her, I called and let them know I had to cancel since I was moving, they continued to take money from my account, I had no job, left my life to take care of her until she passed away. They refused to cancel unless I put her bills in my name to prove I moved here! 20 Yrs old. No job. I’m supposed to put her bills in MY name??? They put my checking account in the hole month after month I paid fees on top of their fee! Finally I was able to get a bill here and proved I moved. Now they are going after more money they think I owe them and sent it to collections!

I signed a contract in Knoxville Tennessee. Contacted my sales representative to inform him I was moving to Florida. He advised me there wasn't a National Fitness in my area so I could cancel my membership. So, I gave him letter stating I was moving, 2 years later, a 3000.00 debt shows up on my credit report. So, I contacted national fitness, the lady answered phone and argued with me. Telling me, I didnt go through the proper process. I tried to explain that her employee advised me to submit a letter and that's what I did. I would love tolelve this

If you don't want to read this whole review, here's what you need to know: Don't become a member. They do not care about their members, they only care about money. When I first started at National Fitness Center everything was great. I was initially attracted to them because they have a female only section in their gym. I started with them in the fall as a senior in college at a small liberal arts school nearby. In the spring, COVID-19 struck and I spent the majority of my last semester at home in a different state. I tried to cancel my membership during that time but to no avail. Finally, when they opened up, I began the process of cancellation to which they were the absolute worst. They told me that they needed:

I started with them with my army buddy. I had to move back to my home state. I kept it for my army buddy. So she could use it. 3 months later they stop billing me. And recently, they sent my account to collections. After not even contacting me. The even more crooked part is, they are trying to charge her. When it was my bank account they were suppose to charge. Not hers. And I, still don't know how they got her social to even add it to hers. They are not a good company. And pretentious. They need to fix their website. So people can call their business to fix things. Terrible business model.

If I could rate as a 0 or negative I would! 1 star is way too much! Absolute definition of a crooked business that robs you legally via contract. I had to move away for work last November to New Jersey, you can just call and cancel and email your lease agreement of your new location or anything like that. You have to mail this and that in, give 30 day notice, pay $200 cancellation fee, etc. What they require no busy person has the time to supply them with. Very unprofessional business and I would not recommend signing a contract with them to your worst enemy. Stay away from them!!

Well it started out ok. I saw the big sign saying 19.99 a month so I pulled in. That of course does not include the outside pool and other things. It boils down to you get to use the inside pool and the equipment and lockers rooms. So I signed up at around 11 am and walked out the door. I came back at 7 pm to work out and the guy at the front desk was so wrapped up in flirting with the hot woman he never said a word to me. Well I went straight to the locker room to use the sauna... Well that is when I was shocked. That and the steam room are the size of a hall closet. So I left for the day. That night I remembered him saying I have 3 days to cancel my membership...

I was attracted by a $10 a month ad Court South had and when I went in they told me all of the reasons the $10 a month fee didn't allow you to use most of their services and what a bad decision it would be and they eventually tried to get me to sign a contract for $45 per month. This may be against the law (Bait & Switch) and is unethical to say the least. My experience is they are a bunch of unethical con artists.

This is my Second review. A year after the first one, my opinion has just gotten worse. My husband and I relocated to another state and sent them all the documentation they needed. Then they email us telling us they need an official lease not just a note from landlord. Well, the problem is, as we have explained to them several times - that we are in temporary housing through my husband’s colleagues until we buy a home. So we don't have an official lease. Then they say we need to give them a bill. We also explained that we have not switched the bills yet, we are just paying the landlord our dues directly. They insist that they need more proof although we literally sent them everything, including pay stubs from the new job.

My monthly gym charges automatically go to one of my credit cards. The credit card company detected a broad security breach and issued me a new credit card with a new number (my account was unaffected by the breach and I had no evidence of it). It was a pain changing my handful of monthly direct charges. I didn't notify National Fitness soon enough within the billing cycle and a fee of $64.95 was charged to my card when I gave them the new number. They said they had incurred "return charge fees" from their bank and they would not give me credit for this fee. They also said I had waited too long to request a refund.

Awful. All they do is try to rip you off with the first chance they get. God forbid you make a mistake and forget to give them 30 day notice that you want to cancel that you are trapped in a new contract and they pull the money out of your account. And when you ask them what your options are to get out of the contract they basically tell you NONE with a smile on their faces. This is a company that has an awful business ethic. They trap you in a 3 year contract and then once you have no way out they turn from the nice sales people who convinced you to sign into jerks who could not care less if you come to their gym pissed off every day. Disgusting.