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Reviewed March 9, 2021
I got my membership and a few months later my grandmother got sick and had a stroke, I had to move to care for her, I called and let them know I had to cancel since I was moving, they continued to take money from my account, I had no job, left my life to take care of her until she passed away. They refused to cancel unless I put her bills in my name to prove I moved here! 20 Yrs old. No job. I’m supposed to put her bills in MY name??? They put my checking account in the hole month after month I paid fees on top of their fee! Finally I was able to get a bill here and proved I moved. Now they are going after more money they think I owe them and sent it to collections!
I’m 22 with perfect credit and now a collection for a stinking gym I used a handful of times that got a nice payday every month from me and now attacking my credit! If anyone has a situation like this one I’m in for a class action lawsuit as it goes against their contract! Nowhere does it say I must put bills in my name to get out of a gym membership! Nightmare company! Don’t do it! 24 fitness heard what these jokers did to me and gave me a discount to join! Huge difference!
Reviewed Oct. 21, 2020
I signed a contract in Knoxville Tennessee. Contacted my sales representative to inform him I was moving to Florida. He advised me there wasn't a National Fitness in my area so I could cancel my membership. So, I gave him letter stating I was moving, 2 years later, a 3000.00 debt shows up on my credit report. So, I contacted national fitness, the lady answered phone and argued with me. Telling me, I didnt go through the proper process. I tried to explain that her employee advised me to submit a letter and that's what I did. I would love tolelve this
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Reviewed June 10, 2020
If you don't want to read this whole review, here's what you need to know: Don't become a member. They do not care about their members, they only care about money. When I first started at National Fitness Center everything was great. I was initially attracted to them because they have a female only section in their gym. I started with them in the fall as a senior in college at a small liberal arts school nearby. In the spring, COVID-19 struck and I spent the majority of my last semester at home in a different state. I tried to cancel my membership during that time but to no avail. Finally, when they opened up, I began the process of cancellation to which they were the absolute worst. They told me that they needed:
$195.00 Cancellation Fee to be paid via money order or cashiers check (per contract if member has multiple agreements.)
Proof of Address (Copy of a Signed Lease or Home Purchase Agreement, or Copy of Utility or Water Bill or Copy of Land line Phone Bill-in your name.)
Proof of Employment (A current copy of a pay stub with your name and new address).
As I am currently unemployed as I am in the process of a job search post-graduation and applying to graduate schools in a COVID world, I don't have a job. Also, as I am temporarily living my parents, my name is not on any of the related bills. Almost $200 is an unreasonable amount of money to pay to cancel a gym membership but that's not the worst part of my experience.
When I emailed the cancellation department to explain my situation they directed me to Randy Williams, the Vice President. He then redirected yet again to a different department. The lady who spoke to me could not help me and when I asked to speak to her superior, she directed me back to Mr. Williams. Keep in mind, this has occurred over two whole day thus far. As of today, 6/4/2020, Mr. Williams has not responded to my email, voicemail, or message I left with his office. Each day my membership not being cancelled was a day closer to me having to pay another month.
I then provided National Fitness Center with a bank statement, a photo of my driver's license, and a screenshot of my current location in Waze through email to prove I was in a another state. They accepted the bank statement and the photo of my driver's license but still required me to send a certified mail letter. From this experience, I learned that National Fitness Center does not care for their members, they only care about money. This is obvious since even in the extenuating circumstances of a COVID-19 world, they were unable to quickly and flexibly work with me to cancel my membership.
Reviewed Feb. 21, 2020
I started with them with my army buddy. I had to move back to my home state. I kept it for my army buddy. So she could use it. 3 months later they stop billing me. And recently, they sent my account to collections. After not even contacting me. The even more crooked part is, they are trying to charge her. When it was my bank account they were suppose to charge. Not hers. And I, still don't know how they got her social to even add it to hers. They are not a good company. And pretentious. They need to fix their website. So people can call their business to fix things. Terrible business model.
Reviewed Oct. 23, 2019
If I could rate as a 0 or negative I would! 1 star is way too much! Absolute definition of a crooked business that robs you legally via contract. I had to move away for work last November to New Jersey, you can just call and cancel and email your lease agreement of your new location or anything like that. You have to mail this and that in, give 30 day notice, pay $200 cancellation fee, etc. What they require no busy person has the time to supply them with. Very unprofessional business and I would not recommend signing a contract with them to your worst enemy. Stay away from them!!
Reviewed Oct. 22, 2018
Well it started out ok. I saw the big sign saying 19.99 a month so I pulled in. That of course does not include the outside pool and other things. It boils down to you get to use the inside pool and the equipment and lockers rooms. So I signed up at around 11 am and walked out the door. I came back at 7 pm to work out and the guy at the front desk was so wrapped up in flirting with the hot woman he never said a word to me. Well I went straight to the locker room to use the sauna... Well that is when I was shocked. That and the steam room are the size of a hall closet. So I left for the day. That night I remembered him saying I have 3 days to cancel my membership...
So the NEXT day... less than 24 hrs later I go back in and tell him I want to cancel. He calls up I guess the boss and they tell me I need to send a certified letter to them... WTF? So I thought ok... So if I was going to do that I would want a signature card... So 9.00 later my letter was sent. I wait a few days and my 83.00 has not been returned. So I called them up and this is what they say... "It will take 30 days for you to get your money back..." WTF? So I waited 30 days and did not get my money... so I waited 6 more days and just called them. Today is Monday... They said they credited my account on the past Thursday and it might take a few days. So we will see... but this is BS! Make someone jump through hoops to get their money back... NEVER again.
Reviewed April 2, 2018
I was attracted by a $10 a month ad Court South had and when I went in they told me all of the reasons the $10 a month fee didn't allow you to use most of their services and what a bad decision it would be and they eventually tried to get me to sign a contract for $45 per month. This may be against the law (Bait & Switch) and is unethical to say the least. My experience is they are a bunch of unethical con artists.
Reviewed March 5, 2018
This is my Second review. A year after the first one, my opinion has just gotten worse. My husband and I relocated to another state and sent them all the documentation they needed. Then they email us telling us they need an official lease not just a note from landlord. Well, the problem is, as we have explained to them several times - that we are in temporary housing through my husband’s colleagues until we buy a home. So we don't have an official lease. Then they say we need to give them a bill. We also explained that we have not switched the bills yet, we are just paying the landlord our dues directly. They insist that they need more proof although we literally sent them everything, including pay stubs from the new job.
When I tell them they are just trying to pull the last dollar out of someone’s pocket with their tricks, the lady literally hangs up on me wishing me to have a nice day. I call again and they ignore me. This is their attitude and their philosophy. The customer’s opinion is worth nothing to them. And they will try to rip you off, just like they have been ripping us off for 3 years now. Trust me I even called the Vice President and complained, and the guy had the same attitude like everybody else who works there. If I could rate this company with 0 stars, I would.
Reviewed April 24, 2017
My monthly gym charges automatically go to one of my credit cards. The credit card company detected a broad security breach and issued me a new credit card with a new number (my account was unaffected by the breach and I had no evidence of it). It was a pain changing my handful of monthly direct charges. I didn't notify National Fitness soon enough within the billing cycle and a fee of $64.95 was charged to my card when I gave them the new number. They said they had incurred "return charge fees" from their bank and they would not give me credit for this fee. They also said I had waited too long to request a refund.
So, if your credit card number changes and you call to give National Fitness your new card number, ask if they are going to charge you a hefty fee because they incurred return charge fees. (I don't know how expensive return charge fees are, but I doubt they are anywhere close to $64.95.) Ask what the fees are and volunteer to pay those instead of the inflated number I had to pay. When I provided my new credit card number, the person was very pleasant, but she didn't tell me I'd have extra fees to pay. She should have been honest and transparent.
Reviewed Nov. 1, 2016
Awful. All they do is try to rip you off with the first chance they get. God forbid you make a mistake and forget to give them 30 day notice that you want to cancel that you are trapped in a new contract and they pull the money out of your account. And when you ask them what your options are to get out of the contract they basically tell you NONE with a smile on their faces. This is a company that has an awful business ethic. They trap you in a 3 year contract and then once you have no way out they turn from the nice sales people who convinced you to sign into jerks who could not care less if you come to their gym pissed off every day. Disgusting.
The Morristown TN location and their manager - Chad is the worst of all!! One of his employees told me over the phone once that I did not have to sign anything else in order to freeze 3 months of training sessions (I was pregnant) and then he (CHAD) tells me that I needed that and that and that (doctors note). When I told him that his own employee confirmed to me over the phone that nothing else was needed from me, Chad told me with a smile on his face "Do you have any proof?" DO NOT SIGN! Go jog or whatever else but you don't need them, trust me!
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