National Fitness Center Reviews

I told them I would like to please talk to a manager and was told there isn't anyone I could talk to. I asked if I could please talk to the gentleman who helped me with the cancellation a few months ago and the girl told me I couldn't because he doesn't work there. Then she changed her story and said he does but he wouldn't be in for a couple of days and when he is, I won't be able to talk to him because he isn't over collections. Then she changed the story again and said the last time I contacted them was in 2011 and the person doesn't work there anymore. I told her I had an email and confirmation number verifying that I talked to them in 2013 just a few months ago. She told me she wasn’t going to argue and I could either pay them today or keep getting more fees added on because my membership will not be canceled (the second time!) until I pay up.

I let it go and when my bill came at the end of the month from Dish, I called back and spoke with Brittany (I got the name and operator's number). Brittany told me I could take a picture of the first page showing my name, current date and current address. I took several pictures and emailed them. After about ten minutes, I called back to confirm that my email was received and that it was the proper documents and that my membership was cancelled. I was told that I was good to go and that my membership was cancelled. That was on the fourth.

So today, I received a call because they had mixed my account with someone else and they were calling to collect. After it was confirmed that I was not that person, I asked, "How could you mix up my membership acct with someone else if my acct was closed?" The lady told me that not only is my account not closed but I am being charged for the month of June because it doesn't look like the first page of the bill because at the bottom of it is the payment part you can cut off and send in with your payment even though it states page 1. She told me the whole bill and I let her know it's the whole bill. I asked for a manager and was denied one. I asked for the other young lady, Brittany, to be "conferenced" and I was told she had gone for the day. I am being given the runaround so that they can continue to take money from me. What I did do when I talked to Brittany last was that I recorded our conversation. In the morning, I will be contacting my lawyer.

They are the MOST unprofessional business I have ever dealt with. They blatantly LIE and say there are no managers to resolve issues and that they cannot send or receive emails. I am sorry for the people who work there. It must be miserable to treat people terribly every day.

I went in to Kinetix gym on May 21st when I got back. I filled out the form and told them I was cancelling due to the fact that I could not fit that into my financial budget. I also asked the associate if my card will be charged. She said no and that I had a last date of cancellation of May 24th. I said okay and left. I received an email from my bank today (May 23rd) stating my account is in the negative due to Kinetix charging my card. I called them and was told that I needed to contact National Fitness for any billing issues. I called them and was advised that it will take 7 to 10 business days to be considered for a refund, and that they could not do anything else. I explained to them that I cancelled it because I could not afford it. Now my account is in the negative.

I have a one year old to take care. How am I supposed to do that when my account is in the negative? He is not going to wait 7 to 10 business days to eat. I told National Fitness that I asked would my card be charged and was told no. They still said nothing could be done, and was sorry I was not informed of the refund policy because Kinetix gym might not have known about it. I don't think the customer should be penalized for what the business is not informed of if they are partnered with another business. To me, that is bad business! Also, I read the paperwork I signed and it does not state anything about a 7 to 10 days wait for a refund. I am very upset with them. I do not want to do any business with either company in the future. I really wish I could give them negative stars!

The employees told me, "This is the annual fee." This was the first time I heard about surprising fees. I do not like this and I told, "Please cancel our agreement." The girl said, "No, you must contact with National Fitness." I found the website, cancelled online and the option did not work. I then called them for cancellation. They answered, "You must send a letter in PO." I did not send any letter. I feel this is totally wrong. Normally if you are to start a service, you must be able to stop - but not with National Fitness. Me and my daughter never came back in the club, but they charged us.

In September 2012, we moved in Palm Harbor, FL. National Fitness is still charging and taking my money. My credit and debt company finally stopped this. But now National Fitness attacks my daughter and sends her letters. They want $500 from her. Is it not funny? Who can stop this dishonest company?

You shouldn't have to go through a million hoops to leave, but they want you to sign and join faster than ice melts. On top of that, I still had to pay a cancellation fee to stop using a service, which was more than they failed to mention before, and I had to pay to stop using a raggedy ** gym. Now that I think about it, the gym was subpar. The equipment was in poor condition or disabled for weeks at a time, treadmills were coming off track but yet we were charged an upgrade fee. By far the worst experience in life. I would not recommend giving your hard earned money to this company from experience and the way they handle business - very unprofessional. Beware!

I am also moving for my job back to Wisconsin. I am currently in Tennessee. I went through the whole pain of calling them and making sure there is no gym within 20 miles and such and got approved. Then they tell me I need to show them my residence in Wisconsin. I haven't moved yet, so I don't have bills or anything stating that I have moved. I want to cancel it before I move so I'm not getting charged for the time I won't even be in state because it takes 30 days. They are not willing to work with you on anything.

I understand it's a 3-year agreement, but I was also never told about the $195 cancellation fee. The fact that I'm moving to somewhere that does not have a National Fitness anywhere close, they refused to work with me on this fee. I could understand if they charged the fee to people that didn't have a reason and just want to be out of it like a cell phone contract, but nope. When you call and ask for a manager, the person says that everyone at the location is a manager. While I was a member for 10 months, either the hot tub, sauna or steam room was always out of order or could not be used. My recommendation is just to go to a 24/7 gym and not waste your money on a gym that doesn't care about you and wants to get as much money out of you as possible.

I kept getting phone calls telling me that I owed for the "fees" and it added it up to $159.98. I then went back over the conversation I had with her when I paid the accounts off. I told her both contracts were paid out and she said that since I didn't go on their website and send it in writing, the charges accrued. Both my wife and I were sent collections notices and were told they were putting this on our credit and after numerous phone calls back and forth, I was told basically that since I was under contract, they could do as they pleased. So as we speak, I told my wife I am not paying one dime out of my pocket for these crappy fees, not to mention Gold's Gym of New Bern services had fallen to dismal, with nasty facilities, going without water in the gym for months, unbearable stench for weeks at a time.

I went to management; of course, I was reverted back to National Fitness. So, I figured it was time to fight back. I am filing a complaint with the North Carolina Attorney General and Federal Consumer Protection agency. And I might add a petition on the Whitehouse.gov because as I see on the internet, this company has thousands of complaints. Anyone who wants information on to add their name to please contact me.

Acceptable terms in cancelling your contract means having an affidavit filed with a lawyer serving as a third party witness. A notarized statement is not sufficient. You must have a formal affidavit with a lawyer serving as a third party witness.

When I called National Fitness, they said they can't help me or they cannot do anything from their end because they are a third party collector. I told them I have the paper with the zero balance. The account manager Jennifer informed me that it doesn't matter and I can't close my account if there was a previous balance. I told her there was no balance and the gym cleared up the error. I asked if I could speak with a supervisor who could give me some direction on how to resolve the issue. The account manager said they do not have an escalation process and supervisors do not take calls from customers, and any resolution has to be with the account representative. She then told me to call back later and hung up the phone.

When I called back and asked to have a different representative since the one who was assigned to my account hung up, I was told only the account representative can handle accounts, they are not allowed to reassign and there is no escalation process to help resolve matters because supervisors do not take calls. I would not recommend using any National fitness locations. I switched because the facilities were terrible and the staff kept pushing for personal trainers. I was not comfortable working out there, so I switched to LA Fitness and I am much happier and satisfied there. I would just like these nightmare, erroneous charges to go away and for National fitness to work with the gym to get this resolved. Horrible overall experience.

After three more sessions, my shoulders were so sore I had to take time off of training. Eventually, I was required arthroscopic surgery for my arthritis. They put a 60-day pause on my membership contract. They willingly suspended my trainer contract for 60 days, although I must keep up with payments and time will be tacked onto the end of the contract. OK, I asked in the original interview if you could cancel if medical conditions required you to do so. They told me that you cannot cancel the trainer contract, but that you can cancel the membership contract.

After that, I called a manager and told them what had occurred and asked them to apply the monetary value of the trainer contract to my membership contract and they did. I got nine extra months on my membership by paying off the trainer contract. I don't like their hard sell on trainers. I can only use the pool due to all over arthritis, but the pool is beautiful, well-maintained and I feel like they made a very good compromise with me.

So basically, they're saying that they don't care that her husband died, but if she would like, she can give them the $2,000. She's going to end up paying for a gym membership she doesn't want all at once instead of over the course of the next year and a half. Did they even read the letter she sent before printing out the form letter they sent back? This is a company that obviously cares more about the minutia of a contract than the customers that keep their business going.

Personally, I am starting a blog site called National Fitness Review. Please come and state your experiences with this company. Perhaps we can get them to care about their customers whether we're there for a month or 3 years. They still made money from us and should respect that fact. If not, let's get them to change or leave. So let's get together and see if we can get these people "National Fitness" to understand that here in the states, we look at customers as people and not money. Also, let's look into a class action lawsuit. Thanks.

I allowed them to keep on charging the monthly fee until the contract ran out, at which time, I made it clear that I did not want the contract renewed. They still continued to charge me making it necessary for me to actually close my bank account and open another just to keep them from debiting my account anymore. They continued to call me regarding payment and honestly, after some time, I kind of just forgot about it.

I haven't heard from these people in about a year and now today, I get a call and then just talked to my mother who told me that they called her cell phone looking for me. I'm totally **. I'm getting ready to send a letter of complaint along with a cease and desist but according to some of the complaints here, they probably won't respond or comply with the cease and desist. By the way, does anyone know what the statute of limitations on debt is in Georgia?

When I confronted the manager about it, she told me, "you signed into a contract for 3 years of training so you will still be charged every month for $550". Now what kind of joke is that! I cancelled the credit card so they couldn't charge it anymore. So instead, they sent me a letter almost every month stating that I owe them roughly $14,500 and if I do not pay it, then it will be placed on my credit.

I can't believe that they are still going to charge me for something they are not giving me that the contract states I should receive. Then I decided to write a letter to their corporate office and never heard anything from them, just more letters about payment.

Now the next issue I recently came across with them is, normally when you sign into a contract for training, you are not required to pay a monthly membership fee. Well here it is, now I am getting letters in the mail for payment of membership fees as well. This place is a joke and the staff is horrible. They are no help and always so very rude to everyone that has a question, complaint, or even just want to buy something. The place is always so dirty, with dust bunnies and trash all over the place.

Pool is slimy and has way too much chlorine that it causes your eyes to burn. The smell is horrible because nothing is ever cleaned as well. I took my children to the child care a few times and then when I tried to take them back they said, "Mommy, no!". I still do not know what happened that they don't want to go back but for a 6 and 7 year old to firmly state they do not want to go back shows there are major issues.

The general manager named Ann shows up when she wants, doesn't do anything while she is there, and is the rudest person I have ever met. Someone should really put her in her place. I do not recommend this gym to anyone ever! This specific location is the National Fitness in Sevierville, TN. Save your money and go to The Rush. It's 100 times better.

Then back on 10/5, I sent a submission to cancel my membership. My contract says to give 30 days notice. Okay, so I thought I would be charged through 11/5. Nope they are charging me till 12/2. The customer service is the absolute worst. I will not ever be a member through them again and I will tell everyone I know about them.

On 10/17, I resent the documentation to National Fitness to cancel the membership. I called on 10/18 and same ** from before stated that "it should take 7-10 days to process the cancellation, but if the cancellation was not accepted, someone would call me". Why should this cancellation not go through? If I don't have my money in 10 days, I plan to go ballistic. I would advise everyone who has been screwed by this company to contact your state's Attorney General. Stay on these ** until they go out of business. They are using unethical, fraudulent business practices.

If the local gym that you attend tells you that certain documentation is sufficient then that is what should be required. This is bad business practices and I have filed a complaint with the BBB on both National Fitness and Omni Fitness for these charges. I will also contact the Legal Office on Fort Bragg so they can begin the process of possibly restricting service members form utilizing Omni Fitness due to bad business practices.

This is intended for everyone who works with or is affiliated with National Fitness Center. And everyone of you should be embarrassed to say that you work for this company.

This company has been harassing my wife for some time now since I have been deployed to Iraq for a third tour. This is absolutely unacceptable and I will press charges if this situation continues. What can a soldier do when he is overseas for long periods of time, defending your country for your freedom, when he finds out that you are verbally harassing his wife! Oh my God, if you only knew the anger when a husband hears something negative done to his wife, she's defenseless and you took advantage of her, you should be ashamed!

This company is continually ignoring, blowing off and disregarding any and all customer complaints. The only way that this company is staying afloat, according to the customer complaints that I have found online, is by blatantly ripping off its customers, regardless of their situation. I'll elaborate.

A customer moved to a completely different state, filed for cancellation like they were supposed to and guess what, two years later, NFV was still charging the former member. Granted that they should have caught on, but the point of it all is that NFC's integrity is that of the devil himself. Another customer applied for a “freeze” on an account, and surprise, surprise! NFC continued to charge the member. And this is what I am trying to avoid, because I was being told that I can “freeze” my account, but you need my credit card information. Do you have any idea how ** stupid that sounds.

If I'm making my payments online, on time, every month, you do not need my credit card information, simply note that the member is deployed and don't produce a bill, and I won't pay, it is that freaking easy. It's like arguing with a person who doesn't think the sky is blue. And I know what you 're thinking, they didn't do it properly or filled out something incomplete. Give me a break NFC, people don't just post rants and reviews of a terrible company just for the hell of it, and you would be an idiot for thinking like that.

Let's go back to the online payment method that I have been doing. So far, I have been paying my monthly bill online for quite some time now. All of a sudden, my payments aren't being processed, and because the website is so ** and unsecured and unsafe, there is no confirmation code produced to show proof that I submitted my payment. What the ** am I supposed to do about that? The only proof I have is that NFC processed my payments on the second of every month, until now, for some reason. Now if this is being done on purpose just to put me in collection, which wouldn't be a surprise, you have another thing coming NFC. And don't waste your breath explaining to me that the payments are secured, because I don't give a crap, it's irrelevant.

I never wanted this, I liked the gym at first, but when I forgot about a bill one time, I went online to search for an online payment method, and I found tons of complaints about NFC and I was shocked. And ever since that discovery, NFC had shown its true colors. The staff at the Clarksville, TN branch, particularly the ** male that is the manager, has the worse attitude, is unprofessional and extremely rude! Not only is the staff a joke, but the gym itself is a joke as well. The equipment, mostly the treadmills, are always out of order, locker facilities are sub par, it's basically everything a gym isn't suppose to be, how can this be?

Look, all I want is our membership to be cancelled, no questions asked, just cancelled. She has already mailed in the cancellation.

As much as I would love to sue this company for everything they have done, for the mental anguish that they have been causing me since I have been deployed, as it really is affecting my mission because I can't sleep well and I'm more irritable, I don't want to sue because, it's not about the money, it's the point of it all. The overall terrible experience my wife and I have been experiencing since being members. But if this continues, the harassment of my wife and delay in cancelling my contract, I will be left with no choice but to take it to the next level.

I have every intention of continuing to write emails and letters and make phone calls to anybody and everybody to hear my story and issue with NFC until this issue is resolved.

Oh, and if you're curious, just Google "National Fitness Center complaints" and you'll get 2.38 million hits, horrible.

National Fitness Center of Clarksville, Tennessee, your business and its employees should be embarrassed and ashamed for what you represent. You can only disguise the name of your business for so long, so many times, for example, Fuel Fitness. You are cheap as equipments are not being fixed, specifically treadmill. You are inconsiderate, incompetent, rude, and have failed to meet any kind of standard, you also need to seriously reconsider that you call your gym a business, because in my opinion, you are hands down the worst business I have ever dealt with.

I get another bill for September. I dispute this with my credit card company since it was canceled. I called again on October 25th, 2010 and they verified that everything was fine and I would receive a letter in the mail confirming my cancellation. I do not receive a letter but I receive two calls from American Bodyworks claiming that my account is past due. I then receive a call on October 9th from a very rude and unhelpful customer service worker who told me my account was past due for September and I'm being sent to collections.

But here's were the scam and breech of contract happened. Flex Gym of Smyrna, TN. Owner Doug P.,was also scammed under contract with NFC. For the months of May and June 2009, Flex was not allowed nor licensed at that time for child care at their facility. This was part of our NFC contract. Flex gym was also unable to allow NFC members to enter facility for gym privileges due to non payments several times from NFC for months of May 2009, June 2009, July 2009, October 2009, and November 2009. So we were being charged by NFC for a facility, Flex Gym, that we could not even go to or not allowed to go to per the owner, Doug P. due to NFC not even paying Flex gym the member fees they were taking from us.

Yet another breach of contract. This forced a lot of us, including me to find yet another gym to go to, but this time we would have to sign new contracts and pay for another gym service monthly fee. My bank was notified, Bank of America, who stopped drafts immediately and did a fraud investigation with NFC who in return I won and was refunded my money from Bank of America for the month we were unable to attend Flex gym. All documents from my bank, from consumer affairs, the BBB and a letter from CEO of Flex Gym, Doug P. himself, stating all this was true and was certified and mailed Directly to Mr. C. and Lee S. that mine and several other members did this as well, for our member contract are to be terminated. I have my receipt were Mr. C. signed for this certified information and letter. Case and contract was closed.

Now a whole 1 year and 4 months later, Mr. C. and Mr. S. has decided to turn my account and a few other members to a collection agency, Optima Recovery Center, LLC. I received this notice in the mail on 8/4/2010. I personal spoke to a Mr. Eric with this company who was very aware of what was going on with NFC and faxed all my documentation to have my account be disputed by me and closed immediately. As of today,per Mr. Eric, 8/6/2010 this account was closed and will be returned to NFC.

I will receive a notice of this dispute approval for this account to be closed from Optima within 30 days. I am wanting your help with this matter because NFC will probably try and continue to submit this to more and more debt collector agencies and this is not right. I have perfect credit and I do not want my credit ruined because of this fraud, scam company, NFC (National Fitness Club). Please, please help me and several others who will soon be getting the same notice I did.