About Lucille Roberts
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April of 2019 I had broken my leg and when I called what I thought was corporate (it was the gym location) they told me I needed to write a letter and bring it in person. SO I had a friend drive me to the gym to hand in my letter. Now I'm guilty of seeing them continuously charge me and not calling but today I seen a charge of $75 on my card and I have had enough. I called and the "customer relations manager" pretty much accused me of lying because I don't have the email receipt anymore. She then told me that if she can't find the letter I brought last year I need to do it again. This is ridiculous!! I want my money back!!!
As a member of Lucille Roberts at flushing for many years, I feel so upset and angry at tonight. As usual, I finish my exercise and do stretch with mat at the back of the club (next to steps/aerobic platform and wheel), one of the Spanish personal trainer with blonde hair takes something away from the steps. After 30 second, all the steps drop on my right side of the back. The Spanish personal trainer just sits down with her customer and looks me by hurting. After 3 to 5 minutes, she just asks me: ”do I need ice?” Without that question, she just goes way.
I understand she is a personal trainer, she needs to take care her customer. But I do not understand she does not apologize by her mistake and her attitude (she shows she does not care and it’s not her mistake). Even though the manager comes to ask the situation, she lies it (she says she does not touch it). As a personal trainer, she is not professional, also, her personality has some problems. The luck part is the only steps because they are light. Otherwise, I will be injured. I hope your people can follow up in case to lose more customers.
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Lucille Roberts increased my dues by $10 (from $36 to $46). They dated a letter December 1 which was received December 26 stating the increase. They pulled the money from my account on December 26 as well. They also included a 30 day guest pass to “compensate” me for the increase which had an expiration date of December 31 (5 days left to use it). The equipment that breaks at the Commack location stays broken for 12 to 18 months on average. The price increase is definitely not worth it but the lack of proper notification is a complete disrespect for the members. When I went to cancel my membership, I was informed it takes 45 days to cancel and I am responsible for 2 billing cycles plus a $10 cancellation fee. This company continues to run themselves into the ground and if you are looking for a gym, this is not the place to join.
To come into the gym at Rockville Center is good. It’s a good atmosphere for exercising, however when it comes to paying they suck. Money comes off your card and you don’t know why it’s coming off. Worst is when you call the front desk they don’t know why it’s coming off! When I receive a $15 late fee for my personal training. I Called and ask why my payment was due on the 12th of each month and the money was there on the 12th but when I spoke to a manager at the front desk she tells me that the payment is taken out four o’clock in the morning. If your payment is due on that day you should have till midnight to make sure the payment is paid but this company, if it’s not there four o’clock in the morning then you get a penalty. They should tell you this when you sign up! They need to have people up at the front desk that know what they’re talking about and know billing as well. Not be told every time wait to talk to Alicia.
In September I canceled my PT. I came in thinking I was paid up and doing my last session. They tell me I need to pay so I’ll put money on my card to pay them. Thought everything was good then but they couldn’t help me because there was another late fee put that on and was told fine my PT was good and that October 31 was my last training session. Well lo and behold here comes another $52 off my card.
At this time I was done I called them and told them I was done cancel my membership take my card off that file. What happen the person at the front desk told me I had to come in to cancel and they would leave a message for management. Well Monday $10 comes off my card. I’m done. Called up verify what I had to pay to truly be done. They one more payment of 24.18 and I can still come to the gym until January 1. When all my ties will be done with the gym I confirm this. I’m good now. I will not be back even though they told me I can come to the gym until January.
I joined LR for monthly fee of $19.99 and annual fee of $69.99. When I signed up for membership, they made me sign on the electronic pad, so I did. Their machine was broken, so they did not give me a copy of the membership contract. They did not say anything about fee increase information that they can increase fee any time they want. It hasn't been even a year since I joined the gym and I noticed on my credit card that they charged me $10 extra without giving me any notice. They said they emailed me regarding fee increase, but I did not receive any email from them. The timing they increase fee and how they do it is very calculated. They make it extremely hard to cancel the membership, too. This is the worst gym ever. If anybody who's checking the reviews before joining this gym, just don't.
The Forest Hills location general manager is no good. I spoke to her and she lied and said there is no charge of $7.33 a month. Then to cancel they said the credit card is not working and I have to bring in one. I said use the one on file. Then they said they needed another card number which made no sense.
Do not ever give them your credit card information because they will keep charging your card without justification. I tried to talk to HILARY **, staff of Flushing branch and she is so arrogant and does not even want to let you explain. The staff in that branch are racist to Asians. Very rude.
Terrible experience, attempting to cancel a membership with a doctor's note. I became a member in September 2017. In April 2018 I found out that I will require a surgery that will prevent me from working out for at least 12 months. I followed the information on the contract, and provided a doctor's letter specifying that I will not be able to workout for at least a year. I made a trip to Manhattan stopped by the Grand Central Club, gave them the letter, only to be told, literally in those words: "This is fake!"
The doctor's signature, license information, letterhead was all there, while the club manager stood there without as much as a blink of an eye and accused me of engaging in fraudulent activities. She then had the audacity to demand that I get the doctor to handwrite this information on a prescription note and bring it back. Please note, before I filed a complaint with the BBB I reached out to HereToHelp@tsiclubs.com an email address that is on the lucilleroberts.com website. I explained my situation, I received a reply that they are apologizing for the mistreatment and didn't do anything else. In short, there is absolutely no way to cancel your contract with them. They behave unethically and will force you to pay.
I went into the gym and canceled my membership. Few months later they told I owed them money and they couldnt cancel my membership unless it was paid off first. Very unprofessional staff, very rude with an attitude. At this point don't know what to do, they won't cancel and it's just accumulating more late fees and monthly dues.
Contacted Lucille Roberts by telephone to cancel membership. I was advised that I needed to come to the office to sign cancellation documents. I stopped by the gym location on Steinway Astoria N.Y and was told that there were no documents to sign, and that there was not any documents at the current location. I would be contacted by a Manager on Monday February 12, 2018. I explained to the customer service rep that this was unacceptable and that I wanted my membership canceled as of today February 10, 2018. Lucille Roberts is currently processing unauthorized transactions on multiple credit card accounts against the member's will. Please take care of this matter promptly.
Lucille Roberts author review by Joey Thurman
Lucille Roberts founded a gym for women in New York City in 1969. It began as an aerobics studio and now features cardio, strength training and group fitness classes of many kinds.
Group fitness: Lucille Roberts gyms emphasize group fitness classes, offering a broader selection than most other gyms. Boot Camp & Kickboxing classes include Piloxing, Kick Boot Camp and Chick Boxing. Cross Training & Total Body classes include Pound, P-90X, Insanity and HIIT. Belly Dancing, Afro-Caribbean Dance and Zumba are some of the dance-themed options. Other classes include Butt & Gutt, Pi Yo, Kinetics and Pilates.
Money back guarantee: Lucille Roberts offers new customers a two week trial period when they join online. If they are not satisfied with their membership for any reason, they receive a full refund.
Babysitting available: Many Lucille Roberts locations offer childcare. This can make exercise more convenient for mothers.
Tiered plans: Most locations have membership fees of around $20-30 per month. Customers receive a discount for annual contracts but have the option for month-to-month payments.
Free trial: New customers can try Lucille Roberts gyms for three days at no cost and with no obligation. Simply fill out a guest pass request form online.
Lucille Roberts Company Information
- Company Name:
- Lucille Roberts
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