Lucille Roberts

I called the Steinway center today to find out why my credit card was still being charged after my 16yr old canceled her year membership. The staff told me to call the main number. After being on hold for 35 minutes the person on the other line said there was no record of the cancellation. I asked to speak to a manager. So was put on hold for another 12 minutes. The person on the line had the gut to say that teenagers are not responsible as she was telling me the call was never made. They sure thought she was when they signed a contract with a 16 year old! I told her that she canceled at the center and she said she would have had to call them to do so.

These is the worst people ever. They just want to steal your money. After 3 years they are telling me that I my daughter, 13 years old has a balance of $280? Please be aware of them. How can they open a membership to a minor??? Customer service is the worst. 20 to 30 minutes wait.

When I signed up with Lucille Roberts at first, I didn't have a problem with them and I was living in NJ at the time. Once I moved to Brooklyn, I wanted to cancel my membership with them and they gave me such a runaround! I kept sending them letters to cancel since there was not a number to call and nothing came of it. They still kept billing me, and when I wanted to go back to the location to pay off the dues and cancel the membership, it had become a nail salon! Doesn't exist anymore! Just tired of them and their games!

18 months ago I opened up a membership in a location in NJ. To my luck that location was closed about 2 months later. Yes I was given the option in going to another location or canceling the membership. Because the closest location to me was not anywhere near me I canceled the membership or so I thought...

The manager (Naz) is very rude and unprofessional, discusses employees personal matter with other employees and clients of the gym. She also speaks down to her employees and has no sense of business ethics and violates multiple human resource policies.

I am so upset that the gym charged me so much money. They advertise that it was only 1 dollar to joining, but it is really 33 dollars. In addition, the gym charges $45 every 3 months. The lady at the front counter told me that I could get a No Commitment plan and pay no money when I decide to cancel. However, when I tired to cancel today they gave me 2 options. Option one for them to charge me another month or pay $15. This joining for $1 is a scam. I should've not joined in when she said $33 instead of $1. I am just going to do my YouTube videos. I already lost 50 pounds without going to the gym.

Lucille Roberts has the absolute worst customer service Office. Went to the Astoria gym and the women who worked there were extremely helpful but the customer service office is horrible! I had to call them to cancel my membership because I moved out of the area and the women were rude, nasty and disrespectful. I asked to speak to a manager and was told to call back. When I asked to have her call me back I was told "I'm not telling her to call you. She just going to tell you the same ** I did. If you want to talk to her call back in a half hour". Yeah, seriously. I did call back and the manager was just as nasty. I called the Astoria staff and luckily they were able to help me. Never again!

I have submitted two (2) complaints against them for billing and communication practices with the BBB, which went unanswered. I spoke with "Colette" on a few occasions and alerted her to the conversation I have on record with the person who identified themselves as the manager "Ashley" in the Clifton, NJ location. I was told back on or around Oct 13, 2015 that my membership was cancelled. Received no notifications or correspondences for approximately 2 months, but was then subsequently and mysteriously billed. The fact that LR never responded to the BBB complaint to resolve the matter has now been publicly posted on the BBB's website and has been forwarded to the NY State Consumer Protection Dept. It's surprising that not only was their rep "Colette" rude, abrasive and condescending with no human willingness to assist, but obviously "Ashley" conveyed improper information to me, which I am unfairly being penalized for.

I have complained on several occasions to the on site manager (Lily) of the location at 42nd Street in NYC about many (5-7) workout machines where the audio either doesn't work or has major static. Over 5 weeks, the issue has not been resolved. I have escalated this up the chain to the upper management who has not returned my calls or replied to my emails. Awful service.

I recently signed up for a pre-paid one year membership at the Forest Hills NY locations as gift for someone via one of the most painful process ever. After reviewing the fees on their website, I decided to personally visit the Forest Hills, NY location to purchase my membership gift. This process took almost two hour due to a major price difference on what the sales agent wanted to charge versus what was quoted online. The sales agent could not explain the price disparity. I kept insisting but she refused. At this point, I insisted on speaking to a manager, but that went nowhere fast. Being that this was a Christmas Gift, I went along with the purchase and told by the sales person that I have two weeks to cancel without a penalty.

I was a faithful member of this gym despite their sketchy facilities (especially in Washington Heights) and went to cancel my membership this week only to be told I had to pay a cancellation fee (despite being assured I was on a month to month membership when I re-upped last fall). I was forewarned that they are a problem to deal with if I ever tried to cancel and it's true - STAY AWAY FROM THIS PLACE!

Recently I had just reinstated my membership at Lucille Roberts Bayside branch 5 months ago. From the classes, as they say Kickboxing, Zumba, Tone yoga, etc, the workout choreography moves does not reflect the title classes. I have taken most of them, Kickboxing, Zumba seems more of "Aerobics" rather than actual Kickboxing and Zumba Latin Salsa moves. I noticed most of the fitness instructors, hired by Mary Ann at Lucille Roberts, are just doing their jobs being told what to do, since all the choreography of the different instructors are similar. I prefer to take classes which strictly states the title, not the altered version of it. I really feel I am not paying my money's worth for these classes.

I used to be a member of Lucille Roberts. When I came in as construction was going on for FIT GYM within the Lucille Roberts original gym, a girl said she needed to check my membership and update it with a new credit card. She did, but unknowingly to me, she changed my membership and upgraded it to FIT GYM. Once I started seeing a new monthly debit account for 25.00 instead of my original Lucille Roberts price of 15.99 I went back to the gym. The manager met with me and asked why I wasn't interested in using the great FIT GYM equipment. I explained I wanted to keep my original membership and utilize only the Lucille Roberts part of the gym. She took my membership key and said next time I come just ask for her and I'll get a new membership key.

I joined them in June 2015 and cancelled that same month. They still take money out of my account every month since then. I keep calling to get my money refunded to me but they just refusing to do it. They are telling me they have no record of me cancelling. The customer service I spoke to was Cassandra. She was very rude and very unhelpful. Lucille Roberts are cheats. I want my money back. I wish there was an option where I can give them zero stars. If you are thinking of joining them, do yourself a favor, don't. You are better off with working out in your house.

Hate it. Rude staff. I only went for a month and since I've been trying to cancel my account. I signed up for the pay as you go but I don't want to go no more. Keep calling the number I've seen online but no one picks up. So for now I've frozen my account so that they don't take anything. But just wondering has anybody tried closing their bank account that's registered to the place? And just opening a new one?

Beware LR's Flushing location... Once they sign you and get your banking information, staff demonstrates unprofessional handling of cancellations and subsequent grievances. Managers and staff not equipped for responsible positions in Flushing or Customer Service in NY. Instead of new equipment, the company could invest in training. And stop taking people's money after they cancel. Another scam aimed at women. Shame on you Lucille Robbers.

Current members of Lucille Roberts were told when construction on the new Fit Club on the first floor of the building we use (Sunrise Highway, Massapequa) was completed, it would be co-ed and that we would have use of those new facilities if we wish to do that. The upstairs that we use and have always used would remain ladies only and would remain that way. All during major construction, our TV's were all out of order and then when they worked, they were still screwed up and every complaint was a different story about why and when they would be fixed.

I cancelled membership and was still being charged. Since mostly do everything electronically I didn't catch the monthly charges until a few months later. I called the location to cancelled YET AGAIN after given wrong information in the Clifton office about my charges. I called customer service, I was explaining to her about my situation and asked for a supervisor she rudely hung up on me. I called back and again they were of no help after months later of charges that cannot be refunded or spoken to appropriately.

In attempt to cancel my account prior to traveling, I was told to activate Lucille Roberts account online. I never received an email to activate my membership ID. The website is not user friendly. It only promotes different gym locations. There is not a corporate telephone number to speak with a representative. No one responded to my emails. I called my credit card company to put a block on Lucille Roberts' attempt to charge my credit card. These damn bloodsuckers used a different code and amount that was used during the sign up fee. Therefore my credit card company released the funds unaware of Lucille Roberts' sneaky attempt to charge my account. This company has poor customer service and they are frauds for locking people into contracts. My contact number is ** - email address **.

I signed up for the gym in January went to about 2 classes then I received a letter stating that the location I joined was closing. However when I signed up their printer was down so I never received an ID card or contract. However the location closed down which was a total inconvenience. However now I had to find a different location. Went to approximately 3 more classes at the new location then I notice I was over charged. Called the 212 customer service # and the supervisor was very unhelpful. She stated the charge was a semi annual fee. I explained to her that I had no knowledge of this. She said it was on my contract. Advised that I never received any paperwork because the locations printer was down.

I have read many complaints concerning cancellation of gym memberships. Lucille Roberts advertised a 2 for 1 membership special for $10 per month. It did not state that it was $10 per member per month or a total of $20 per month. I questioned the charges, but they insisted it was clear it was $20 for the two memberships. When I entered into the arrangement I was given a card and a membership number. The second membership was for my daughter, who never activated or received a membership card. After several months and limited utilization I decided to cancel the arrangement. I called and they said I could do it online, but never indicated that I had to cancel two memberships - even though I didn't have a number, or a card, for the second.

This gym totally sucks! I have no idea why I did not check for the reviews in the first place. The gym is a piece of **. I love working out but this gym to me is a disgrace to anyone who takes working out very seriously. The one in Bayshore that I go to has literally ONE ab workout machine! They only have machines that target your legs and about 30 treadmills and ellipticals. Like what the heck is the point of a workout if you just target your legs every single day? And the classes are so not worth it. Yes, they have all types of classes you can take, Zumba, kickboxing, etc, but the instructors go way too fast for new comers and there is about only one good instructor at the one I went to. I paid $24 a month for the gym which isn't bad but in all honesty, Planet Fitness was down the road and charges $20 for leg, arms, abs, chest machines.

2/14 joined Lucille Roberts to try out a cardio class (did not offer daily passes) gave my cc info. & signed electronically. After class I left and forgot to pick up contract package. Next day I called Lucille Roberts & was told they would mail me my contract (Never received). 6 wks later canceled membership after attending a 1 time class. Just recently was going over my cc statement and noticed 1 year worth of membership fees from Lucille Roberts.

I went to Lucille Roberts in 2012. I really wanted to lose weight and was disrespected. I was called sir and also was told to go back to school. I was an adult of 30 years of age. A man came inside the woman's locker room. I would not recommend this gym to anyone who is overweight and really wants to lose weight. It's terrible. I felt very embarrassed and ashamed.

The staff at the Holbrook gym is all over the place. Tonight the girl at the front desk sat on the phone the whole night. Ignored me when I came to the desk. She texted and talked on the phone all night. I'm going back to Bay shore. The manager is nice, her staff is terrible.. The older blonde lady looks like she's high as a kite.

I rec'd a 3 month membership as a Christmas gift which ended on 3/18/15. I did not wish to continue or join thereafter. I did not sign an agreement with LR. They continue to try to collect for the month of April stating I did not give 30 days notice and state they will take further collection action. So this "gift" will probably wind up on my credit report. The harassment is relentless. Stay away.

I was a member for two years, but cancelled because I was going to be out of state for three months. The girls at the desk said I had to cancel on line, which I did. However, I keep getting dunning notices saying my account is past due, but I couldn't call because I didn't have a phone number. I wrote to them and received another notice saying my account is past due, this time with a phone number. I called and she acknowledged receipt of my letter, but said she couldn't cancel until account was paid. I told her I was not going to pay for something I did not use. I am still trying to cancel on line, but apparently their cancellation service charges a fee for this service. What a rip- off.

I need to cancel my daughter's gym membership. When I call Lucille Roberts customer service number at 212 734-9717 there is no answer. I spoke to the gym manager ** at the NY Holbrook location and she said "you must cancel the membership online." I am unable to cancel the membership b/c it keeps telling me there is an error in displaying this page. My American Express card is being charged monthly for membership. I have disputed the charges with Amex and refuse to pay until this matter has been resolved. I am extremely annoyed with their customer service. Thank you.

Every day I get an email from Lucille Roberts Gym titled "Due Collection". I am not, nor have I ever been a member of this organization. I've asked them repeatedly to correct the email so it's going to the right person to no avail. They continually ignore me and in the meantime their real customer is not getting the messages. If I ever move to a city with a Lucille Roberts gym I'd never consider doing business with them. Very unprofessional operation.

I had been a member at the RVC location and bought (I THOUGHT) 3 months. They would not stop charging my credit card. I refused to answer my calls, I was forced to cancel my card! Since I was paying anyway, I went to the gym and the same woman refused to let me work out. A young woman I think named Marie, a snotty, brat and also so out of shape for a gym employee! She threatening to call police and I said "Go Ahead!!" She called the police and I was asked to leave. The poor cops said sorry and rolled their eyes at her! Never Go there!!!!