Lucille Roberts Reviews

I was a member of Lucille Roberts in 2012, I did not keep up with my attendance and my account was suspended. I rejoined the gym in 2013 and also upgraded to the gold membership so that I could go to any gym. When I upgraded I had to pay the balance from my initial membership and then the first payment of the new membership. I rejoined when the promotion for $4 a week was going on and there was no contract. I have not been to the gym since 5/7/13. I have been trying to a customer service number for some time, tried a number I got online to only to directed to an email that does not work. I finally went into the Fulton location and was told that there is no longer a customer service anything. I asked the young lady there if I could cancel and she told me that she could not cancel my acct. Not only could she not cancel it but that the current acct I had I never registered it online and the old acct I had in 2012 was in the red $300+ dollars. Which is absurd to me because they were taking payments for the newer acct. She also told me that I would have to go back to the Lucille I signed up with for them to help me because they don't have access to all my acct information at that location.

I joined Lucille Roberts 6/20/2014 for three months. During the time of joining, representative did not discuss any terms and conditions to leaving gym. Was told “No contract, can pay as you go.” I have not been to the gym since July 2014. Now Lucille Roberts is asking me for fees from September to January as part of a 30-day notice which I have no idea what they talking about. I am really disappointed with this policy at Kearny NJ.

I have joined to Lucille Roberts Before a month on 10/02/2014. During the time at joining they haven't discuss any terms and conditions to leave a gym. I am not going to the gym from starting of this month but even you have charged me fees for this month. At least you have to send me a message to get confirmation about whether I want to continue or not. Now you are asking me to pay the fees for December too, as a part of 30 days notice. As am a student am not able to pay this much money every month even am not going there. I am really disappointed with this policy. It is not really a good idea that I can cancel my account by online only. This is really the worst thing! This is the worst policy of your gym and I am feeling the worst experience of my life with your gym. I found your policies are not fair. I don't want to waste my money for next month (December) as am no longer going to gym. I would really appreciate if you will solve this issue.

Lucille Roberts monthly charge is very cheap. Trust me, its not worth the 20 bucks. The instructors aren't certified. Not even CPR certified. The bathrooms are filthy. The employees know nothing about fitness. I once witnessed a member teach a class because an instructor didn't show. I wouldn't send my dog there. Join Retro. It's cheap and you get more than you pay for.

There was an unauthorized payment deduction to Lucille Roberts I noticed from my bank account. I never signed a contract. I never signed release to have my account deducted. I was very concerned before I signed up via phone. When I came to the gym the next day I checked in, they gave me a yellow membership card. I asked if I should be signing anything or giving ID as proof of who I am and I was told no. The assistant mgr. Jessica said there is no contract and this was month to month. I would need to pay my dues monthly if I want to continue attending the gym. And I was informed I could cancel anytime and opt out because they DO NOT keep credit card info on file.

I have cancelled my gym membership going on 7 months ago (March 2014) and keep getting billed (October 2014). I went to the gym - spoke to the manager, I was told there was nothing they can do and there is no phone number for customer service. I am still trying to get help, tried sending them a email from a email address from a bill they sent me but did not get a response. I would not recommend anyone to this gym, no customer service and employees are not even willing to help. What do I do.

I joined LR. I made it very clear that I was not in a contract yet I need to cancel and it's not happening. I am very much disturbed to see so many negative reviews about this company for so many years yet they continue to do pretend they are giving honest service to their customers. This is America not a third world country. Why is LUCILLE ROBERTS gym as of today 10/18/2014? The company is conning and stealing from its members for so many years, WHY?!!!!! I need out Now. I do not want to be a member of this gym no more and it's my right. CANCEL MY MEMBERSHIP AND STOP RAIDING MY ACCOUNT 15$ EVERY MONTH. AT THIS POINT I NEED HELP FROM the consumer affairs. I need my membership from this company to be terminated.

No customer service representative has been opt out! Problems with cancelling!

Horrible experience. I registered with them in November of 2013. I stopped going in March of 2014. I've been trying to cancel my membership. Unsuccessfully. I'm still trying now. The number they post doesn't work it's completely horrible. It's like entering the MOB, you can never get out!!

I have been trying to cancel my membership for 4 hours. The website keeps telling me there is an error and I cannot proceed. I called the Bay Ridge site for assistance and there is nothing they could do. I was informed it must be cancelled on their website. I was given another site LRHealth.com to cancel my membership. I completed the information and once submitted it stated, "If trying to cancel your membership it will not cancel & you will continue to be charged." I called the Bay Ridge site once again to speak to a manager & also asked for the corporate office's number. I was informed there is no such office and there is nothing they can do. Horrible customer service!!!

Hi, I was so disappointed about this gym's customer service, and I tried to cancel my membership through the online email three times, they didn't reply at all, which make me to dispute with my credit card company. Somehow my credit card still get charged and they would not cancel my membership. This is really a terrible and horrible customer service experience, seems they want to keep charging me forever. It has been 4 months now, and they still not want to solve this no matter how many emails I wrote to them and that's the only communication way. They have no phone you can call but email seems is one way communication. They don't reply!!!

I urge everyone to not trust this company. Find a more reputable gym. Lucille Roberts allow individuals to fraudulently use my debit card information to set up gym memberships. When I alerted them to this, they took almost a full week to get back to me. They ignored many of my emails. They refused to provide me with a refund and told me to contact the individuals to get my money back. One of whom was a minor. Now how was I suppose to do that if I didn't know who the individual was? No one ever fulfilled my request to provide a phone number of a supervisor. I never spoke to anyone on the phone. I was simply ignored. When I contacted the BBB to refer to this issue, they again ignored my complaint.

I have tried to cancel my daughter's membership about three months ago and they said they would but here it is three months later and I am still being charged on my credit card. I have spoken to Keisha manager in charge and she said she would send the main office an email on my behalf but it didn't seem to work. Now it's been three months and I am being charged for one of my two daughters. I spoke to Keisha again and she said there is no phone number to call them directly. It all gets done with E-mails and that they have been having problems getting their E-mails.

I joined Lucille Roberts in May 2014 in Bohemia, NY. I immediately had to cancel membership because I moved out of the area. I submitted a request through their online help desk. However, no one ever called me or email me to tell me that the membership had been cancelled. Just as I thought, I received a charge of $16 in June, July and August. I disputed the charge for August with my bank. But I still have not heard from Lucille Roberts and I've just sent my 3rd request to them. Not only do I want my membership cancelled. But I want reimbursement for June and July as well.

I had a horrible experience on Thursday July 3, 2014 at the Lucille Roberts location. I went to the gym and there was a maintenance man working INSIDE the locker room!!! And the worst part is he did not leave when I went in there to change, so I didn't!! I complained to the front desk Zoey, and she was extremely rude and said "well I made an announcement". Is this how they run this establishment? An all women's gym with male maintenance crew working IN the locker room during gym hours?!? That is disgusting and repulsive that they would do that to me and their members. Disgusted member.

I join Lucille Roberts in 2012. They are very unprofessional and have old machines in all the urban locations, Brooklyn, Bronx, but the Manhattan gyms are updated. If you sign up in Brooklyn or the Bronx, you can't go to a Manhattan gym unless you upgrade - doesn't make sense at all... I can go to a Brooklyn location, drive through Manhattan and can go to a Bronx location. I work in Manhattan and they did not mention that when I sign up so I upgrade for the convenience. Seem liked I join a new gym when went to a Manhattan location and may I add, a upgrade was 20 dollars on top of the ten so my monthly dues became costly. I decided to downgrade and guess what, no luck. It's amazing how you can take my money but I can't speak to a sales rep on the phone. I tried online. Guess what, the site doesn't work and unfortunately they are still taking money out my account. It's time to put this company out of business!!! Once you sign up, you can't get out. SCAM.

I wanted to freeze my account from April to June as I had a medical condition and subsequently had surgery a week ago. I have tried dialing the ** ALL day today - it either rings several times and hangs up or now it is just doing some weird ringing noise. When you call your local LR gym, the manager there tells you that you have to go online to do the freezing of the account and there is no other way. I told her that I want to speak to a live person - there is no option to do this. From what I am reading with other people's experiences with freezing or cancelling, I now feel that I will be in for a ride but I will continue on. If I don't get what is needed via their site, I will be sending a letter to their main office as often as possible with a copy to the Better Business Bureau.

I called the 800 number that appears on my billing email 1-800-LUCILLE. It is out of service. The emails say do not respond to this email. I wanted to update my membership to a new club and give a new credit card to a live person, not fill it out on line - especially after the Target incident. There is no way to do that. I called 3 clubs, they told me there is no main office number. I have to go to the website and do it there. I also filled out their website forms 3 times in April and May, asking for someone to call me regarding my questions. No one ever responded. Now I'm getting billing emails every other day. All it links to is a form to pay. I do not want to give them my credit card number in a form. Finally out of desperation, I selected cancel my membership.

This gym is supposed to be about women who want to work out only with other women. It's not. Some of the women have their husbands sit there waiting for them. Today, a worker had her daughter’s birthday party there, with many other teens, boys and girls. There was lots of pizza, cupcakes, and soda. This is a GYM for those struggling to lose weight, and there is JUNK food? I asked a worker to help me learn a machine. She stated she could not, that they teach on Mondays at a certain time. Really? One machine? I also asked a worker about foods to eat to lose weight and she told me a diet of only apples would do it. Half the staff only speaks Spanish. This gym is dirty, rude, and just horrible!!

I signed my LR 1-year contract in March 2011. In April 2012, I cancelled my membership because of a relocation to another state. Unfortunately LR is still charging my credit card. I disputed several times, sent already 4 additional letters incl. copies of my cancellation/copy of 1-year contract to LR Headquarters and LR billing/cancellation department. LR now sent me emails. After my last complaint about a final billing statement as of $69, I received now a final billing statements as of 3/2014. This last requested amount has been over $120 now. They confirmed now a cancellation as of January 2014. Since I cancelled my membership correctly in 2012 (and even if I would have not met the correct time frame) my membership would have ended in May 2013 and not January 2014. If there is any lawyer who would love to get involved please let me know. I spend already more than 10 hours on copying documents, sending statements about my cancellation and reading all those confusing emails about different amounts of final payments etc. Any help would be appreciated.

The Manager, **, has a disposition and contradiction in the rules in this club in particular. She does not abide by the rules with everyone and discourages others from going to another Lucille Roberts' stating that it is not advisable to go there. Her attitude and mood swings are unacceptable. She is happy and uplifting when you sign up and after a short period of time, she will be angry and moody and have a miserable attitude toward you. Others there have complained about her from almost day one; to how unreasonable and unacceptable her attitude is, but most of the people have moved to another facility in Suffolk County, Long Island, New York just because it is most disturbing to stay in the Bohemia location.

I called in August requesting medical freeze for 4 months. I already had paid and as a courtesy it would be dispensed in the months during freeze. Turns out I was on medical freeze for 2 and not 4 months. After I was told the customer service rep made other notations in the system not reflecting what in fact she told me. I spoke to several individuals explaining the same thing and the gentleman stated, "Oh, without email confirmation as proof, we can't do anything." I explained that I never had a confirmation and he said, "We sent it." I stated that just because you send something electronically does not mean the person will get it. He didn't want to hear it.

I joined for one month and paid cash.... so I thought. Apparently I "agreed" to a monthly membership and now, a year later of never getting mail, phone calls, nothing, they want $150????? This operation is shady! I was told for $40 they would forgive my balance? SHADY! Customer Service was a 15 minute hold time and the rep was so rude and short. I am totally disputing and not paying a penny! I took one class and it was dirty and smelly. The money they collect is not going towards sanitation. Stay away! This place is just looking to take your money! And its not a real gym!

If you are looking for a horrible front desk service and place to waste your money then Lucille Roberts in Commack is the gym you are looking for. The girls at the front desk have a horrible attitude to the customers. Also they are never ready to help you because, they are too busy talking on the phone. I was a member, and this is why I don't recommend this gym to anybody.

Any chance they got at flushing they cut the hours too early. Also on weekends they close too early. I want to share a bad experience I got a year ago that took place at Forest Hills location. A woman attacked me verbally and physically. All the people around me saw that she was going to kill me when everyone helped me and stop her. I made that complaint to the manager ** is her name. I told her what happens and I call the cops. I make a report, they came and arrested her. Please any advice what I can do. They never put cameras. They treated me differently after that incident. I don't feel welcome any more.

2 Memberships cancelled in July, still being charged for one.

After realizing that working out at Lucille Roberts was not for us, my daughter and myself, we went online to cancel. We were told that we would have a penalty if we cancelled before. We therefore waited and cancelled 7/9/2013. This after being a valid customer since 5/24/11 w/ paid dues. I was paying for both memberships out of my checking account. I REALIZED this month that they were still taking out money on one account even though supposedly it was cancelled. So $22.00 since July. Not to mention that the account had went to term in May with no new contract signed. They are so ready to say you have to go the term of the contract, but they don't contact customers to sign a new contract when the term is up. They use that assumption that nothing said by the customer is reason to keep taking money.

I was under the impression that the gym would cost $1 for a risk free 2 week trial. And if you cancel before then you will get a refund. I am homeless and living in shelter with my children, suffering from mental disabilities I thought a great Zumba class will release stress. Instead, they consistently withdrew $23.00 from my debit card. I am appalled that I tried going into the gym several times explaining to cancel the membership. I even called several times to the location itself. The rep Shawn ** was a complete moron!! He basically told me so what and then lied and said reps can’t cancel memberships! That is a lie!! He then said "Oh I cancelled it today!" So why didn't the previous 20 reps do that?!? This gym is either bias or just a rip off.

As my subject says, Lucille Roberts really excel in that regard. I have been a member for about 9 months. The only reason I stayed that long is because I cannot cancel my membership. Upon joining, people at the gym gave me all the wrong information, misled me into thinking the cancellation fee is very minimum and I can cancel my membership for verity of reasons. However, that's not true after I moved to a location where there's no LR can be reached probably within an hour drive, and the customer representative told me I cannot cancel because my new zip code shows there's a gym in "the area."

My name is Sudan. I joined the Lucille Roberts gym in Irvington, NJ. It stinks there. With service, we have to sign half hour for treadmill. You are charging me for equipment fee, and you need to put back the money in my account. Else, I am cancelling my membership. You took out the best class during Mondays and Tuesdays at 5pm. We want those classes back.