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Lucille Roberts Reviews
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I was a member of Lucille Roberts in 2012, I did not keep up with my attendance and my account was suspended. I rejoined the gym in 2013 and also upgraded to the gold membership so that I could go to any gym. When I upgraded I had to pay the balance from my initial membership and then the first payment of the new membership. I rejoined when the promotion for $4 a week was going on and there was no contract. I have not been to the gym since 5/7/13. I have been trying to a customer service number for some time, tried a number I got online to only to directed to an email that does not work. I finally went into the Fulton location and was told that there is no longer a customer service anything. I asked the young lady there if I could cancel and she told me that she could not cancel my acct. Not only could she not cancel it but that the current acct I had I never registered it online and the old acct I had in 2012 was in the red $300+ dollars. Which is absurd to me because they were taking payments for the newer acct. She also told me that I would have to go back to the Lucille I signed up with for them to help me because they don't have access to all my acct information at that location.
Tonight I was finally able to cancel my acct and I had to pay $15 to cancel. Which again is obscene to me. This scamming company has been getting payments from me for over a year and you charge me to cancel. Where does it say that that is your policy? And where did I sign up for that, because I signed no contract. That's the whole reason I didn't mind joining in the first place. I don't know what has happened over the years but Lucille Roberts is being run like its a scam. And I need to speak with someone in that company. Tried to send an email to them about the issue and got an error message from firstname.lastname@example.org (the email provided from Lucille Roberts website) stating that my email address is unauthenticated. Meanwhile this is the email they send all their promotions and billing notifications to. Bunch of crooks!!!
I joined Lucille Roberts 6/20/2014 for three months. During the time of joining, representative did not discuss any terms and conditions to leaving gym. Was told “No contract, can pay as you go.” I have not been to the gym since July 2014. Now Lucille Roberts is asking me for fees from September to January as part of a 30-day notice which I have no idea what they talking about. I am really disappointed with this policy at Kearny NJ.
I have joined to Lucille Roberts Before a month on 10/02/2014. During the time at joining they haven't discuss any terms and conditions to leave a gym. I am not going to the gym from starting of this month but even you have charged me fees for this month. At least you have to send me a message to get confirmation about whether I want to continue or not. Now you are asking me to pay the fees for December too, as a part of 30 days notice. As am a student am not able to pay this much money every month even am not going there. I am really disappointed with this policy. It is not really a good idea that I can cancel my account by online only. This is really the worst thing! This is the worst policy of your gym and I am feeling the worst experience of my life with your gym. I found your policies are not fair. I don't want to waste my money for next month (December) as am no longer going to gym. I would really appreciate if you will solve this issue.
Lucille Roberts monthly charge is very cheap. Trust me, its not worth the 20 bucks. The instructors aren't certified. Not even CPR certified. The bathrooms are filthy. The employees know nothing about fitness. I once witnessed a member teach a class because an instructor didn't show. I wouldn't send my dog there. Join Retro. It's cheap and you get more than you pay for.
There was an unauthorized payment deduction to Lucille Roberts I noticed from my bank account. I never signed a contract. I never signed release to have my account deducted. I was very concerned before I signed up via phone. When I came to the gym the next day I checked in, they gave me a yellow membership card. I asked if I should be signing anything or giving ID as proof of who I am and I was told no. The assistant mgr. Jessica said there is no contract and this was month to month. I would need to pay my dues monthly if I want to continue attending the gym. And I was informed I could cancel anytime and opt out because they DO NOT keep credit card info on file.
Well when I noticed a deduction I alarmed so I called the gym in Forest Hills and spoke to a Ginesha. She was very UNHELPFUL and sassy, very snotty and ignorant. She put me on hold for 13 minutes. When she returned she forgot about me. I requested to speak to a mgr. That's when I got Jessica. I requested from Jessica a copy of the form they said I signed to allow them to release my credit card information and give authorization for payment. Jessica said she was unable to assist me because she did not have them. She was very rude. I requested to speak with her manager or the owner of that Lucille Roberts. She said there was no manager higher than her, no owner info she could release to me. Jessica said if I want help I'd need to email LucilleRobertshelp@gmail.com customer service. I emailed them and never received a response. Nobody was able to help me. Everybody was very disgusting and rude. I told her I'd call 311 to make a complaint. Jessica laughed and said do whatever I feel I need to do.
Let me mention why I decided to stop going to Lucille Roberts fitness because I would go an hour early before I had to be to work. I work in Forest Hills, NY and this was perfect location for me. The doors open at 7 and that would give me a full hour to workout shower and change before I had to be at work. Well the staff was NEVER on time opening the gym. The girls would get to the gym around 7:20 to 7:30 every morning which would only give me less than 30 minutes to work out before I had to shower, get dressed and go to work so I decided this was not the appropriate fitness center for me. I'm paying for something I am not getting.
I have cancelled my gym membership going on 7 months ago (March 2014) and keep getting billed (October 2014). I went to the gym - spoke to the manager, I was told there was nothing they can do and there is no phone number for customer service. I am still trying to get help, tried sending them a email from a email address from a bill they sent me but did not get a response. I would not recommend anyone to this gym, no customer service and employees are not even willing to help. What do I do.
I joined LR. I made it very clear that I was not in a contract yet I need to cancel and it's not happening. I am very much disturbed to see so many negative reviews about this company for so many years yet they continue to do pretend they are giving honest service to their customers. This is America not a third world country. Why is LUCILLE ROBERTS gym as of today 10/18/2014? The company is conning and stealing from its members for so many years, WHY?!!!!! I need out Now. I do not want to be a member of this gym no more and it's my right. CANCEL MY MEMBERSHIP AND STOP RAIDING MY ACCOUNT 15$ EVERY MONTH. AT THIS POINT I NEED HELP FROM the consumer affairs. I need my membership from this company to be terminated.
No customer service representative has been opt out! Problems with cancelling!
Horrible experience. I registered with them in November of 2013. I stopped going in March of 2014. I've been trying to cancel my membership. Unsuccessfully. I'm still trying now. The number they post doesn't work it's completely horrible. It's like entering the MOB, you can never get out!!
I have been trying to cancel my membership for 4 hours. The website keeps telling me there is an error and I cannot proceed. I called the Bay Ridge site for assistance and there is nothing they could do. I was informed it must be cancelled on their website. I was given another site LRHealth.com to cancel my membership. I completed the information and once submitted it stated, "If trying to cancel your membership it will not cancel & you will continue to be charged." I called the Bay Ridge site once again to speak to a manager & also asked for the corporate office's number. I was informed there is no such office and there is nothing they can do. Horrible customer service!!!
Hi, I was so disappointed about this gym's customer service, and I tried to cancel my membership through the online email three times, they didn't reply at all, which make me to dispute with my credit card company. Somehow my credit card still get charged and they would not cancel my membership. This is really a terrible and horrible customer service experience, seems they want to keep charging me forever. It has been 4 months now, and they still not want to solve this no matter how many emails I wrote to them and that's the only communication way. They have no phone you can call but email seems is one way communication. They don't reply!!!
I urge everyone to not trust this company. Find a more reputable gym. Lucille Roberts allow individuals to fraudulently use my debit card information to set up gym memberships. When I alerted them to this, they took almost a full week to get back to me. They ignored many of my emails. They refused to provide me with a refund and told me to contact the individuals to get my money back. One of whom was a minor. Now how was I suppose to do that if I didn't know who the individual was? No one ever fulfilled my request to provide a phone number of a supervisor. I never spoke to anyone on the phone. I was simply ignored. When I contacted the BBB to refer to this issue, they again ignored my complaint.
I have tried to cancel my daughter's membership about three months ago and they said they would but here it is three months later and I am still being charged on my credit card. I have spoken to Keisha manager in charge and she said she would send the main office an email on my behalf but it didn't seem to work. Now it's been three months and I am being charged for one of my two daughters. I spoke to Keisha again and she said there is no phone number to call them directly. It all gets done with E-mails and that they have been having problems getting their E-mails.
I joined Lucille Roberts in May 2014 in Bohemia, NY. I immediately had to cancel membership because I moved out of the area. I submitted a request through their online help desk. However, no one ever called me or email me to tell me that the membership had been cancelled. Just as I thought, I received a charge of $16 in June, July and August. I disputed the charge for August with my bank. But I still have not heard from Lucille Roberts and I've just sent my 3rd request to them. Not only do I want my membership cancelled. But I want reimbursement for June and July as well.
I had a horrible experience on Thursday July 3, 2014 at the Lucille Roberts location. I went to the gym and there was a maintenance man working INSIDE the locker room!!! And the worst part is he did not leave when I went in there to change, so I didn't!! I complained to the front desk Zoey, and she was extremely rude and said "well I made an announcement". Is this how they run this establishment? An all women's gym with male maintenance crew working IN the locker room during gym hours?!? That is disgusting and repulsive that they would do that to me and their members. Disgusted member.
I join Lucille Roberts in 2012. They are very unprofessional and have old machines in all the urban locations, Brooklyn, Bronx, but the Manhattan gyms are updated. If you sign up in Brooklyn or the Bronx, you can't go to a Manhattan gym unless you upgrade - doesn't make sense at all... I can go to a Brooklyn location, drive through Manhattan and can go to a Bronx location. I work in Manhattan and they did not mention that when I sign up so I upgrade for the convenience. Seem liked I join a new gym when went to a Manhattan location and may I add, a upgrade was 20 dollars on top of the ten so my monthly dues became costly. I decided to downgrade and guess what, no luck. It's amazing how you can take my money but I can't speak to a sales rep on the phone. I tried online. Guess what, the site doesn't work and unfortunately they are still taking money out my account. It's time to put this company out of business!!! Once you sign up, you can't get out. SCAM.
I wanted to freeze my account from April to June as I had a medical condition and subsequently had surgery a week ago. I have tried dialing the ** ALL day today - it either rings several times and hangs up or now it is just doing some weird ringing noise. When you call your local LR gym, the manager there tells you that you have to go online to do the freezing of the account and there is no other way. I told her that I want to speak to a live person - there is no option to do this. From what I am reading with other people's experiences with freezing or cancelling, I now feel that I will be in for a ride but I will continue on. If I don't get what is needed via their site, I will be sending a letter to their main office as often as possible with a copy to the Better Business Bureau.
I called the 800 number that appears on my billing email 1-800-LUCILLE. It is out of service. The emails say do not respond to this email. I wanted to update my membership to a new club and give a new credit card to a live person, not fill it out on line - especially after the Target incident. There is no way to do that. I called 3 clubs, they told me there is no main office number. I have to go to the website and do it there. I also filled out their website forms 3 times in April and May, asking for someone to call me regarding my questions. No one ever responded. Now I'm getting billing emails every other day. All it links to is a form to pay. I do not want to give them my credit card number in a form. Finally out of desperation, I selected cancel my membership.
That led me to getting an "I dumped them" email.. really? Who dumped who? Horrible, horrible customer service. The cancellation form led me to getting a 212-734-9717 number to call between 9-12 and 1-4 M-F. Any time I have called I have been on hold getting their "Please Hold" recording for a half hour or more before I finally have to hang up. Unbelievable how they treat their customers. And I'm still getting billing emails since the first cancellation in April. Did not appear to go through but the one in May did, and I'm supposed to be a member now till June 9 and I supposedly owe them money - but I can't talk to anyone about it.
This gym is supposed to be about women who want to work out only with other women. It's not. Some of the women have their husbands sit there waiting for them. Today, a worker had her daughter’s birthday party there, with many other teens, boys and girls. There was lots of pizza, cupcakes, and soda. This is a GYM for those struggling to lose weight, and there is JUNK food? I asked a worker to help me learn a machine. She stated she could not, that they teach on Mondays at a certain time. Really? One machine? I also asked a worker about foods to eat to lose weight and she told me a diet of only apples would do it. Half the staff only speaks Spanish. This gym is dirty, rude, and just horrible!!
I signed my LR 1-year contract in March 2011. In April 2012, I cancelled my membership because of a relocation to another state. Unfortunately LR is still charging my credit card. I disputed several times, sent already 4 additional letters incl. copies of my cancellation/copy of 1-year contract to LR Headquarters and LR billing/cancellation department. LR now sent me emails. After my last complaint about a final billing statement as of $69, I received now a final billing statements as of 3/2014. This last requested amount has been over $120 now. They confirmed now a cancellation as of January 2014. Since I cancelled my membership correctly in 2012 (and even if I would have not met the correct time frame) my membership would have ended in May 2013 and not January 2014. If there is any lawyer who would love to get involved please let me know. I spend already more than 10 hours on copying documents, sending statements about my cancellation and reading all those confusing emails about different amounts of final payments etc. Any help would be appreciated.
The Manager, **, has a disposition and contradiction in the rules in this club in particular. She does not abide by the rules with everyone and discourages others from going to another Lucille Roberts' stating that it is not advisable to go there. Her attitude and mood swings are unacceptable. She is happy and uplifting when you sign up and after a short period of time, she will be angry and moody and have a miserable attitude toward you. Others there have complained about her from almost day one; to how unreasonable and unacceptable her attitude is, but most of the people have moved to another facility in Suffolk County, Long Island, New York just because it is most disturbing to stay in the Bohemia location.
I am now, in this position with this Manager and she is very unhappy and inconsistent with rules. She seems to be overworked and doesn't seem to care about the inconsistency and just not motivated to treat everyone equal. Makes a lot of exceptions to the rule. I feel she doesn't like her job, and works longer hours than she should and doesn't get paid enough! She has quoted that. Her attitude is so much different than when I first signed up and she was enlightened to the fact that I would sign up. Then within the last two months, her attitude has been disgruntled and irritated and angry. She does not greet you in a personable manner, ignores and turns away from me when I come in. Saddened and avoiding eye contact; when greeted by me. Very uncomfortable with her body language. She also makes insulting comments that are inappropriate as a manager trying to keep people there. I am going to try another facility, but I have cancelled my month to month registration. I have a copy of the cancellation notice which ends: 4/17/14.
I called in August requesting medical freeze for 4 months. I already had paid and as a courtesy it would be dispensed in the months during freeze. Turns out I was on medical freeze for 2 and not 4 months. After I was told the customer service rep made other notations in the system not reflecting what in fact she told me. I spoke to several individuals explaining the same thing and the gentleman stated, "Oh, without email confirmation as proof, we can't do anything." I explained that I never had a confirmation and he said, "We sent it." I stated that just because you send something electronically does not mean the person will get it. He didn't want to hear it.
I wanted to go back in February and because my acct was compromised during the Dec month of Target's breach they did not have current information on the system to bill and they never called me to let me know. I called to fix this issue several times and I was told no is policy and you must pay all months. I stated I was willing to pay half the bill on but not the whole bill as the August payment was going to be dispensed throughout the months I was out.
On their website they have misleading information and not clear about the 4 and 6 months leave. They actually do not provide that is only 2 month freeze in which apparently I am supposed to call back per a customer representative and is for people on contract and I am not on contract so per representative I did not need to submit medical proof or submit forms but I was able to do it. The customer service reps were rude and not willing to help even though I stated I was willing to submit medical proof.
My mom who never had any medical issues and owed $300.00 on her membership, they took it off but I have legitimate issues and they bill me and not help me. I cancelled my non-contract membership and they still want to charge me for another month even though I cancelled the contract. This is ridiculous and preposterous as they don't care what you say and is what they have on their notes. It is terrible how this people deal with customers and it took me almost a month to get a hold of them because their lines were having issues as it was a busy signal for several weeks. I would like this issue resolved. Thanks.
I joined for one month and paid cash.... so I thought. Apparently I "agreed" to a monthly membership and now, a year later of never getting mail, phone calls, nothing, they want $150????? This operation is shady! I was told for $40 they would forgive my balance? SHADY! Customer Service was a 15 minute hold time and the rep was so rude and short. I am totally disputing and not paying a penny! I took one class and it was dirty and smelly. The money they collect is not going towards sanitation. Stay away! This place is just looking to take your money! And its not a real gym!
If you are looking for a horrible front desk service and place to waste your money then Lucille Roberts in Commack is the gym you are looking for. The girls at the front desk have a horrible attitude to the customers. Also they are never ready to help you because, they are too busy talking on the phone. I was a member, and this is why I don't recommend this gym to anybody.
Any chance they got at flushing they cut the hours too early. Also on weekends they close too early. I want to share a bad experience I got a year ago that took place at Forest Hills location. A woman attacked me verbally and physically. All the people around me saw that she was going to kill me when everyone helped me and stop her. I made that complaint to the manager ** is her name. I told her what happens and I call the cops. I make a report, they came and arrested her. Please any advice what I can do. They never put cameras. They treated me differently after that incident. I don't feel welcome any more.
2 Memberships cancelled in July, still being charged for one.
After realizing that working out at Lucille Roberts was not for us, my daughter and myself, we went online to cancel. We were told that we would have a penalty if we cancelled before. We therefore waited and cancelled 7/9/2013. This after being a valid customer since 5/24/11 w/ paid dues. I was paying for both memberships out of my checking account. I REALIZED this month that they were still taking out money on one account even though supposedly it was cancelled. So $22.00 since July. Not to mention that the account had went to term in May with no new contract signed. They are so ready to say you have to go the term of the contract, but they don't contact customers to sign a new contract when the term is up. They use that assumption that nothing said by the customer is reason to keep taking money.
When a contract is up, no one should keep taking money out of an account for any reason. When a football players' contract is up, they don't keep getting paid now do they. This is an unfair practice Lucille Roberts and I would like my money back. Who keeps your records straight? You unfairly messed up my bank account for something I thought was over with. How devious and dishonest. I would never go back to your place of business nor refer you to anyone.
I was under the impression that the gym would cost $1 for a risk free 2 week trial. And if you cancel before then you will get a refund. I am homeless and living in shelter with my children, suffering from mental disabilities I thought a great Zumba class will release stress. Instead, they consistently withdrew $23.00 from my debit card. I am appalled that I tried going into the gym several times explaining to cancel the membership. I even called several times to the location itself. The rep Shawn ** was a complete moron!! He basically told me so what and then lied and said reps can’t cancel memberships! That is a lie!! He then said "Oh I cancelled it today!" So why didn't the previous 20 reps do that?!? This gym is either bias or just a rip off.
As my subject says, Lucille Roberts really excel in that regard. I have been a member for about 9 months. The only reason I stayed that long is because I cannot cancel my membership. Upon joining, people at the gym gave me all the wrong information, misled me into thinking the cancellation fee is very minimum and I can cancel my membership for verity of reasons. However, that's not true after I moved to a location where there's no LR can be reached probably within an hour drive, and the customer representative told me I cannot cancel because my new zip code shows there's a gym in "the area."
Any questions you have, you pretty much have to call and talk to a customer rep. No one can help you in the gym. They just over billed me this month, which is ridiculous because I have a year contract and it has always been the same amount. The gym is overcrowded, you can barely move. Different locations offer ridiculous discount to attract new members and they do not consider if the facility can afford to serve that many people at all. I've seen $10 monthly promotion. I probably will complain less if I pay as little as $10 a month, because that's how much LR worth if not less. Some of the classes are okay. Some of them are really bad. The teachers can barely speak English and do about three different movements through the entire class, and all they say is one, two, three... In general, this is a very bad experience. I would not recommend anyone to join LR.
My name is Sudan. I joined the Lucille Roberts gym in Irvington, NJ. It stinks there. With service, we have to sign half hour for treadmill. You are charging me for equipment fee, and you need to put back the money in my account. Else, I am cancelling my membership. You took out the best class during Mondays and Tuesdays at 5pm. We want those classes back.
I had a membership for roughly two months. I moved and decided that the trek to the closest gym would be a bit much. I went to the gym and was told I could not cancel there. I was given a piece of paper with both a cancellation number and a website. I called the number over a 30-minute period, and the phone just rang; no voice message, no answering, NOTHING!
Once I realized what was going on and the tactic used to prevent my cancelling, I went to the website, where I was informed that I would be forced to pay another month's dues even though they'd just received a payment from me. They have the nerve to solicit me to come back. NEVER. THEY ARE A FREAKING RIP-OFF. STAY AWAY. DO YOURSELF A FAVOR. IT MAY COST A LITTLE MORE, BUT I'D PREFER HONESTY. SHAME ON YOU, LUCILLE ROBERTS!!!
I saw a two-week trial for Lucille Roberts online. It said that if I am not satisfied, I can cancel within 2 weeks and get a full refund. I went and was unsatisfied. I canceled online within the two weeks and also sent them a letter registered/certified requesting a refund, as per the terms of the two-week trial. It was supposed to be $15, but Lucille Roberts billed my card for $26. When I cancelled, they said they had to charge me an additional month, which was a sham and crime, and I do not know what to do. I feel angry and ripped off. I want my refund because I enrolled online and cancelled within 2 weeks. How can they get away with this? I called the customer service number within the times designated, and it said the office is closed. I faxed them my request and got no response. I called my local Lucille Roberts and said they have nothing to do with payments. This is a huge crime. I want justice. What do I do?
About a year ago, I talked to the woman at the desk in Lucille Roberts in Bayridge, Brooklyn. I told her I wanted to cancel my non-commitment membership because I wasn't using the services anymore. She told me they do not do any cancellations at this location, and I had to contact customer service on their website. Searching through their website, I couldn't find any connection to a cancellation page so I googled "contact with Lucille Roberts cancellation number". I found an enormous amount of complaints about cancelling, as well as a customer phone number (212-734-9717). I called them, but never got through to anyone.
The phone either kept ringing, or I was always on hold. I decided after continuously trying to contact someone that I would disconnect them from my bank account. Now, it's April 28, 2013 and I just got a postcard from Lucille Roberts telling me I owe $157.50! They are unable to collect my monthly payment, yet I have not swiped my membership card in any Lucille Roberts locations for a year now. They wouldn't have any logs of me using their service so how do I get billed for a service I don't go to anymore? I am frustrated and angry that I can't express my argument about cancelling my service. I do not wish to pay the $157.50 because I had a non-commitment membership, and I haven't used their services.
My wife has been a member since 1997. She refers lots of customers. In fact, she brought 2 people to join 2 weeks ago. She invited another friend last week to try out the gym (with a 3-day promo pass). The manager (Ms. **) was not hospitable, professional, nor does she "have time" for them. When they said they were customers and the friend was thinking about joining, Ms. ** said that she didn't have time to deal with them and didn't care if she wanted to join or not. When asked why she was treating them so disrespectfully, she said, "I don't care."
My wife said she was going to cancel and so were all of her friends due to the service she was receiving. Ms. ** responded with "I am the manager and I really don't care." She told my wife, "Do not bring people like this." A true professional would never treat anyone this way or discriminate based on color, religion, etc. I'm asking and urging the people in charge of this facility to take immediate steps to correct the issue or risk many more complaints and a possible lawsuit if she continues to treat people this way.
A friend of mine got me a pass and I tried out the Astoria, NY location. However, the manager was super rude and treated us like dirt. And when we tried to look at the schedule, she removed it from my friend's hands and told us we have to wait. I simply said that it was fine and I can look it up on the website. Then when getting my ID on our way out, I was asked if I wanted to join on the same day. I said not yet since I still have a couple more days on the pass. The manager got upset and said, “No, I am the manager here and you are only allowed one day. I wouldn't allow you to have more.” She was very upset since I did not get a membership and refused to explain why.
A third friend of ours was with us and told her that her pass was the same, and she used it for 3 days at the same location. We asked to see the pass and find where it is printed that it is good for one day only. She refused and turned away to help someone else at the counter. I then asked her coworker to explain to me what was going on. Then she came again and told her that it was not their problem and to not help us (very childish). Me and my friends were very upset at the way we were treated. And we asked to leave the gym when we have done absolutely nothing simply because I did not want to join the gym the same day, and she was probably not getting any commission that day.
A lot of my friends who are members of the gym are all going to cancel their memberships after hearing my discrimination incident. This lady was very rude and discriminated against us for no reason when we were going to be bringing her business instead. That is a very unprofessional way of dealing with customers. I would like some actions to be taken against this employee because she will be pushing a lot of customers away and ruin the gym's reputation.
I joined Lucille Roberts after my daughter was born in 2008. It was a 2-year contract that I didn’t even know I had until I went to cancel it. This is when I found out that I had 1 year and 8 months to go for me and my mother that joined with me. I was charged on my card for so long that I even forgot when the time passed. Of course, they didn’t notify me either so they continued to charge my card for four years. I realized it when I sent a payment, and I was checking if it went through; that was when I saw the charge from Lucille. I was in shock! I started calling, and they wouldn’t pick up the phone and kept me on hold for a long period of time just to cancel.
I sent emails to customer service that were never answered. Since that didn’t work, I closed the bank account they had in their records. That’s when I got their attention, but this time to charge me with late fees. What balls! I finally got through today and told the person what happened. What he said was, “Well ma’am, whose fault is it if you didn’t read a contract?" It says that after the two years, it is month to month. So now that it’s cancelled after this month, I still have to pay over $100.00 in charges because it only counts after today's cancellation; and I am getting billed for the months they couldn’t charge my card after I was charged almost 5 years and 4 months of actually attending that gym. Please read the small letters. I feel like an **. Shame on me! Don’t let it happen to you!
All classes returned to their normal 2-session schedule except Fordham, where the members are primarily Black and Hispanic. I called customer service and they said it was due to hurricane Sandy. I asked why all the other gyms returned to their regular aerobic instruction but Fordham did not - we were all affected by the weather. They continually read that “they have the right to cancel as they wish”. I call it racism!
I have a gold membership at Lucille Roberts and I have been a member for over 10 years. Since there isn't a Zumba class at Forest Hills on Tuesdays until 6:45, I decided to go to the one in Flushing to take the 5:30 class. Earlier, I had switched cars with my husband and he took my gym bag by accident with my membership card inside. I called Lucille Roberts in Flushing and I explained my situation and asked if it was possible for today to use my driver’s license as my ID. She immediately said no and stated we don't allow that. I called the location in Forest Hills and asked and they were kind enough to allow me in with my driver’s license since this was a one-time situation.
I called back Lucille Roberts in Flushing and the same lady answered the phone, some lady named ** who says she is the manager. I told her I couldn't understand why I was not allowed to get in with my driver’s license as a courtesy like Forest Hills. She was rude and told me to go to Forest Hills. I said that if this was a franchise. She said no. So I said, so the same rules should apply for all the locations. She continued to argue and again told me to go to Forest Hills. I found that very rude she needs a refresher in customer service.
I went to Lucille Roberts in the Parkchester area of the Bronx. As soon as I walked in, there were four women behind the desk and a child. Two were having a conversation in Spanish, another woman was helping a child with homework and the last one was on the phone. No one acknowledged me when I walked in so I said, "Hello." The two women who were speaking in Spanish literally looked at me, turned back towards each other and finished talking. Not one word to me. After standing there for another 30 seconds, I realized they were not going to help me so I left. This was the second experience of discrimination in New York City the whole 27 years I lived here.
I have a non-commitment membership and I called to request for a cancellation and also for Lucille Roberts not to charge me but they insisted that they will have to charge me. I asked to speak to a manager and Cassandra, from the customer placed me on hold for approximately 25 minutes and no manager came to the phone. I called back and was told by Daniel that there was no manager available and that I have to call back since I cannot leave a message for the manager to call me back.
I joined Lucille Roberts because there was a non-commitment. I was asked to give them a credit card and I questioned it. Jackie told me, "We will not charge anything to your card. It's just for out records." This was misleading and a scam. I never stepped foot into Lucille Roberts for any reasons even to work out ever. So, I just gave them $75 just because with no services rendered. I am willing to go further with this, small claims court, media, etc. This is how strongly I feel. If Lucille Roberts is so confident in their service, why do they have to scam people and take their money? The wording Jackie used was so inappropriate.
I went in to a Lucille Roberts to cancel out of their month-to-month membership due to my moving out of state and their having no locations near where I am moving. I requested an immediate cancellation and was told this could not be done at the center, I would have to call this cancellation in. When I called in the cancellation, I was told that I must pay for an additional month. I explained that I would not be using their facilities as they are not in my relocation area and I was told that I would still have to pay an additional month. I told their representative Shawn #** that this was not acceptable. I requested to speak with his supervisor or someone else in the upper management. He said that would not be allowed and that my membership would not be cancelled before June 2012. I told him I would ask my bank not to honor any requests of Lucille Roberts and if there is a fee for this, I will come back to them for reimbursement. He then asked if he had been helpful. I told him no way and that I'm very disappointed in Lucille Roberts.
I wanted to cancel my Lucille Membership. First, I received the never ending busy signal, so I googled to try to find a better number when I happened upon this site. I was very worried I would have a similar experience. I don't know if this is what helped, but when I called them up, I mentioned that I read online about a lot of unhappy customers and the guy assured me that the cancellation would go through after the 30-day notice since they had a record that I called. I said, "Sure, that's what everyone else online said and it seems you guys lost any record of them calling. I guess we'll see what happens, but if it doesn't work out, I can always charge back the fees on my credit card."
The customer service rep promptly sent me an email with a PDF attached. It was a written record of my 30 days notice given, along with the last billing date and date of membership termination. So now I know I don't have to worry and if for some reason they charge me beyond that date, I won't have any issues with a charge back.
My Lucille Roberts membership cancellation has been ignored. I called the number for cancellation and was told it would be taken care of after the 30th day. The last charge would be on January 23, 20012. I am still being charged. I have the conversation recorded on my phone. I need this matter to be taken care of ASAP.
I canceled my daughter's membership in August 2011 and they're still auto debiting my credit card. I have been trying to cancel my membership since 10/2011 after I fractured my ankle. I got the runaround from my gym at Nanuet, NY. They told me to do it online. Online, it says you must now call the main number: 212-734-9717. No one answers at this phone! I filed a complaint with the BBB in January 2012. They just responded that LR has not responded to them and nothing they can do but keep a judgment against them. This is absurd. Please advise if you are able to do anything. Thank you.
On Friday, July, 29, 2011, I called Lucille Roberts (LR) at 4:20 PM to cancel. A generic prompt stated the office was closed. The website hours stated (I have a print out of the screen image as evidence), Monday-Friday 9AM-12PM and 1PM-5PM. I received a superfluous of payment emails. At 4:25PM, I sent an email stating that I would like to cancel, but I was unable to, due to the office closing early. I never received a response. I tried calling back a month later. After waiting on hold for nearly 30 minutes (either a lot of people were calling the cancellation line, or this is a tactic to keep people from cancelling), I finally got through to a representative.
I explained everything, and was instructed to fax over proof of the email. After following the instructions, I received an email three hours later, which stated LR refused to settle. I called back and spoke to another rep. Another 19 minute-hold later, the representative spoke very unprofessionally, and unrefined. He told me to slow down, when I spoke my member ID at a very slow pace. Whatever happened to, "I apologize, can you please repeat your ID ma'am?" He reiterated the decision, when I asked for the reason.
He stated it was reviewed, and that was simply the decision made. I asked to speak to a manger, to which he refused. He then begin to argue with me, insinuating I was not telling the truth about the website stating the hours that it had. I offered to send him proof, and he refused. He then stated he did not have internet access to reference the website (you can not make this stuff up). I asked to speak to another rep, and he cut me off mid-sentence, and sent me back to the main menu, where I was on hold for 15 minutes, before giving up.
Lucille Roberts will not receive a dime from me. Please stay away. There is a reason the facility is obsolete, and lure you in with $1 sign up fees. Don't do it! YMCA, NYSPC, or Equinox are better alternatives.
I had a one year membership for my daughter and myself. I signed up on January 2011. Not to mention, I had not gone to the gym for at least half a year, because of 3 things; my mother was dying of cancer, my daughter was in and out of mental hospitals that whole year and I also have a baby which I paid extra for babysitting. In their, let’s say, 8 ft by 8 ft tiny room have babies that couldn't walk to 10 year old jumping around like wild animals.
When I did go to the gym I go for the classes, that is also the only time the babysitting is available. So I would try to go in the morning because there were fewer kids at that time. But their morning babysitter was so cold and standoffish that my baby really didn't like going and if he did go, I couldn't even finish my class. The sitter would come downstairs and tell me she’s done. I have to stop my work out and get my baby. Besides all of this, comes January 2012, I get charged again, when my membership has expired. That's just unexceptionable.
So I call to ask why this happened. Whoever I talked to from customer service says, “Oh, you still have to call us to say stop billing me,” (unexceptionable) so I tell him, “Stop charging me!” Low and behold, I check my bank statement, I was charged once again for February now! I'm **. I don't have time for this. P.S. Their gym, at least the one I went to on the Roosevelt Blvd, is run by a bunch of kids. There are no adults there? I want my money back that they had no right taking out of my account! I am so done with their gym. It couldn't be more unprofessional and I would be sure to tell everyone I know about it. I would like a phone call back today fixing their mistakes. Thank you.
My wife was invited by another member to a free day at the gym. During her visit she was bombarded with high pressure sales tactics. My wife is Spanish, and English is a second language to her, yet she was very clear when she advised the sales rep, "I am not authorized to purchase a contract and I am only here with my friend for the 1 day". The sales rep told her she had to sign a form that allowed her the free 1 day access. Again Mery, advised that she does not want or authorize a contract. The sales rep told her to sign the form and there is no obligation to continue with a membership, that this was a 1 time charge to use the gym.
Our bank account has been debited multiple times now and Lucille Roberts, as they do to everyone, demands payment in full for a 2-year contract. We are forced to close our accounts and fight them in court. This type of conduct should not be allowed. Shame on this country for allowing such scams to continue for so many years.
My daughter Diane ** joined. I gave her permission to have the monthly fee taken from my checking account. This was 18 years ago and they are still taking the $19.69/month. I cannot get them to stop. This is nonsense. You can't get anyone by phone and all the locations have closed in my area.
I've emailed Lucille Roberts to let them know that I wanted to cancel my daughter's membership since November 1, 2011. All of those having problems with getting your money back, contact the Better Business Bureau.
This is horrible! Lucille Roberts has the worst customer service that I have ever encountered in my whole life. Their phone representatives are rude and very unprofessional. They show no care or compassion or offer to help in any way. I'm pretty sure there are a few women in one small office that handle all claims as I get the same people every time I call.
Do not join this gym. You will regret it. They steal by charging your account even after the contract is over. It happened twice to me that my bank had to change my account number. The representatives do nothing to help your situation and dismiss you on the phone. I don't understand how a well-known gym with so many locations can treat their customers like dirt.
I called them and froze my account for one month. Then I called to cancel my subscription to the gym because I moved. They told me that they would charge me for one more month (June 2011) which is the procedure per the contract. I called them on 9/19/2011 to complain that they were still charging me & they said they had no record of the call saying that I wanted to cancel. They refused to acknowledge that maybe they had made an error. Also they refused to credit my account even for one month, let alone the other charges. They are not accommodating at all and I have heard they are this way with everyone who tries to cancel. Their business practices are highly substandard as far as trying to please the consumer. They are very accommodating though when you sign up and hand them a check!
I can't cancel my membership immediately because it requires a 30-day notice. I must call the above phone number but it is always busy. Today, it actually rang--for a long time. So I called the local club and I was told to write to them. I wrote on August 1 stating that my membership is still being charged. I am still dialing that same phone number but I wasn't able to get through so I filed a complaint with American Express stating that I wish to file a formal complaint as this is illegal.
I am being billed monthly despite no longer being a member. I contacted customer service and was told that the monthly charges would cease. They have not. I am still being charged monthly. I am unable to complain via their website because despite charging me every month, they no longer recognize me as a member.
I became a member on 5/6/2011. My member number is **. When I joined, I got a copy of the classes that were included in my membership. Everything was fine for over a month and then one day, I went to take one of my classes as usual, and I was stopped at the door. I was told that in order for me to take that class on that day, I had to pay $40 extra.
On or about Feb. 8th I joined a gym through what was explained to me a contract I could opt out of at anytime--without membership fees. I was further told that the membership would be charged on the 8th of every month. Well, not only have I been charged before the 8th of every month, but now they are talking what they refer to as "service fees" every 6 months which was taken from my account on June 27th. Do the math. I haven’t been a member for 6 months and when I contacted customer service because no one in the actual gym wants to be bothered, the man I spoke to refused to give me a supervisor stating that one was not available on this day! I am now broke thanks to Lucille Roberts and if I cancel my membership, I will lose even more.
I signed a year contract in Oct 09 and paid it off in Nov 10 and was told that if I didn't renew it then, my card would cancel and I wouldn't be able to come to the gym. I found out that they were still taking monthly payments out of my account for Dec, Jan and Feb and they overdrew my account. When I called all they could say was that I could cancel an account that wasn't supposed to exist and I couldn't get my money back.
I had a two year contract with Lucille Roberts starting April 2009. In September 2010, they called me to tell me that my account had expired and I needed a new account. I was surprised since I had about 6 months to go, only to be told I had to sign up for a new contract. I signed another 2-year contract to be called 2 days later, saying that they had made an error and I still had 6 months left. They said they would fix the situation, except that they started charging me for both accounts. I kept going back to the place and calling. They said that the manager was working on it and that there was no direct number to customer service. After two months of this, I googled and found a number for customer service, since it wasn't advertised on their website. I was calling numerous times. Finally, they fixed the accounts to stop charging me for both. But when I said I just wanted to cancel the new account, that I was forced into purchasing, they said they would still have to charge me the $100 cancellation fee. But they understood that no fault of mine was involved in this horrific breakdown in system organization.
A couple of months ago, I sent a medical freeze form along with the doctor's note. They claimed that they did not receive it. I was willing to re-send everything and they refused to accept. They make it impossible to get a letter to them and you can't go in person or fax. They are so rude. I would not recommend anyone to join this gym. They are clearly not trying to help their sick customers. I so regret joining Lucille Roberts.
I joined Lucille Roberts with my niece in August 2002. We were advised that there were no commitments and we can cancel at anytime. We went maybe two or three times. So in November 2002, I tried to cancel our membership (I was paying for the two of us). They told me the only way to cancel was in writing. I sent them a letter requesting they cancel my membership. In October 2010, I come to find that they never canceled my membership. They have been withdrawing money from my bank account for the past eight years. I never realized because it never said Lucille Roberts on my bank statement. It just stated draft.
I always pay my bills on the computer, so that was nothing different to see on my statement. I called the Kearny location, where I joined in 2002. They said I must call the New York office. When I finally got a person on the phone, she was not very pleasant. I asked to speak to a manager. When she finally granted my request for the manager, she (Cassandra was her name) was not very pleasant either. She told me I had a contract (which when I joined, they stated there were no commitments) and I am not getting any of my money back. She said the only thing she can do for me is now, cancel my membership (funny, no letter required). I requested a copy of my contract that she said she has, but I have yet to see it and it has been two weeks.
My bank looked back in my records and I realized they are charging my account more now than when I joined (per person). I never received any correspondence from them notifying me of any increase in dues (which would have alerted me to the fact that I was still paying). The woman mentioned that Lucille Roberts sent a letter in November 2002 (after receiving my request to cancel), stating that they would only cancel my no-commitment membership if I paid them something like $120 and some change. I asked for a copy of the letter and she said she does not have a copy, they just have a note in their computer that one was mailed to me.
Even if it was and even if I was in any kind of contract, was the contract an eternal one? They told me they received my letter to cancel, after my so-called contract was up. Shouldn't they have canceled my membership? Shouldn't they have notified me of a kind of increase in membership dues? I see that they have done this to some many people and have gotten away with it. How can they still be in business?
I joined a little over a month ago. I have been there less than three time do to there limited hours. I was not allowed to enter the gym on 11/4/10 despite having my state issued ID. I was not told of this policy until that date in question. I requested to have my membership cancelled and was then informed of a cancellation fee for the first time.
On July 1, 2010, I faxed this letter to Corporate office for which I received a confirmation receipt. "My name is Mrs. Selinet **, the purpose of this letter is to express my sincere regrets for the need of my account cancellation effective July 1, 2010 due to high risk on what is my first pregnancy at age 37. I thank you in advance for your understanding. If there is anything I can do like freeze my account for one (1) full year I would, since my due date for this pregnancy is February 2011. If there is such freeze please reply back to this letter and I would make any changes needed.
On August 24, 2010, I was still charged a fee of $22.46. I put in a claim with Sovereign Bank; however, on September 22, 2010 once again I was charged. I then received an overdraft fee from my bank who put in another claim #** and closed my debit card for which I will have to wait 5-7 business days to receive a new one. I lost my first child and now that I am pregnant again, I don't need this pressure.
I tried calling the only number on the website 1-800-872-5824 and after several rings it hangs up on me. I tried to log in to the website but it bounces me back and will not allow me even though I am registered. After trying to call corporate I got through someone who said that the number I called was another location in NY. I was given 1-212-734-9717, where I can't reach anyone either. I need to be credited for the amount of $79.92 and this includes the overdraft fee from the bank.
I cancelled my membership from dissatisfaction. I was not aware or fully explained to about the total cost of membership. I was given and shown a price for membership which did not included other charges that appeared on the contract afterwards, such as bank, process, charges, etc. Furthermore, I later found out I was not given the option in the beginning to opt out from these additional charges.
I have been waiting approximately 3 weeks now for a refund. I search for their website on the net and located an 800 number for customer service, which happen to route me to the site which I opened my membership at. I spoke with Brook who could not provide any information for me about refunds. She said that I would have to wait until Monday to speak to the manager and that the Manager (Paula) is only allowed to contact customer service. The have no customer service availability at all.
Customers are speaking with instructors in which, in my case, had no knowledge of their contracts, pricing, procedures and refunds, nothing. It took seconds for them to charge my account and it takes weeks for me to receive my money. Better customer service is needed. There is absolutely no customer satisfaction and the girls at Fairlawn are rude.
They misinformed customers to get the membership. They lied to me. She told me that I didn't need to pay extra money to use the location by my house. I joined the gym in a different location and now they don't let me use the one that is close by me. I spoke to customer service and they don't want to help me out. They are very rude, and they told me that there is nothing they can do to help me out. They lied big time so I can get a membership then they don't take responsibility of their lies.
They don't say how much is the cancellation fee on the paper work. They are charging me $172 or some like that for canceling the membership. I explained to them that is not their fault. They will probably take me to collections and I have a good credit. It is not fair to pay when this people lie to customers.
To explore the $1 promotion for Lucille Roberts, Njoki and Karen went to visit the 50 East 42nd Street location in Manhattan on April 28, 2010. We were told that April 28, 2010 was the last day for the promotion. If we do lock in the promotion, we have until Friday, April 30, 2010 to cancel. During our session with the Lucille Roberts representative, she never indicated that there would be a cancellation fee. On April 30, 2010, Karen called to cancel promotion and informed that we would both not be obtaining membership and please cancel. She was not allowed to cancel the membership because they were unable to find any records (Customer Name, Debit Card no. or address) of signing up the for the $1 promotion. She was told to call customer service back on Monday, May 3, 2010.
Following customer service's directions, she called customer service on May 3, 2010 to follow up regarding cancellation. She was asked for membership card, we told them we did not sign up and do not have any cards as we did not obtain membership, but merely held the promotion with $1.00. She was told that all was cancelled and card would not be charged but there would be a cancellation fee. I told them I did not want either card charged and we should not be held responsible for a fee when we did not sign up for any membership but only considered that option.
I was told to call back to speak to supervisor Sherry on Tuesday, May 4, 2010 who proceeded to tell us we were responsible that our card was charged for the month and would continue to be charged unless we paid the cancellation fee. They could not waive any fees and could not deduct the monthly fee from the cancellation fee to pay the difference. There was nothing else that Lucille Roberts could do. In order to get out our contracts, we have to pay the cancellation fee.
I was charged in May 3, 2010 for $35.52 and in June 9, 2010 for $32.38. In July, I called the bank and cut off the debit card that the payments were going to. As a result, I have been charged for services that were never rendered.
On 5/20/10 I signed up to join this gym and later on in the day my sister was interested in joining this gym as well. As a favor I put the first payment on my credit card for her, I spoke to the representative at the front desk who informed me that there will be no additional charges made to my credit card. She never informed me that I would be forced to pay multiple payments for my sister monthly. I explained to the corporate office multiple times of this situation, but they refused to do anything and said I "signed" a contract. I then proceeded to explain that I never signed a contract and that I was never informed that by paying one month for my sister out of the kindness of my heart would enlist me in a one year contract.
According to the male representative I spoke to he stated to me "Oh yes you did get a contract for her the first time she used our facility". He then proceeded to tell me that she has yet to use their facility and she has never been there. I spoke to multiple representatives at this location in New york who mocked me and spoke in a loud unprofessional tone with me and told me "Oh well that's the way it is miss". I'm outraged that a company could do this to a paying customer in acquired multiple overdraft fees since I never expected them to keep charging my checking account.
According to them I was explained the terms and conditions and I signed a contract when I asked if they could pull up recorded conversations for quality service they denied stating they don't record conversations. I then questioned how they had the ability to confirm that I was explained the terms and conditions of my sister's contract, they said "We just know". I'm disgusted with this company, I myself work for a major corporation and I plan to make this event public. I can't believe the way I was treated when I tried to cancel the account that they fictitiously stated I signed up for. They said, "oh yes that will cost you as well $104.00". They should be ashamed of the image they portray.
When I asked Sherry if there was anyone else that I could discuss this with, she said she was the "highest" individual in the company and that there was no one above her. I asked if there was a corporate manager or a CEO she said, "yes Mr. **, but you're not talking to him, send in your complaint to the following address: Lexington avenue box 3332 NY 10028. She also refused to provide me with her last name and was sighing on the phone after I questioned her authority to reprimand the young woman I spoke to in Bayside. I'm disgusted with this company and I'm looking for help. Does anyone know another number to discuss this issue with besides the 212 number, they all need a lesson on how to be professional.
I signed up for a 2 year contract. I did visit the gym twice. I then decided to cancel the contract. When I contact customer service, an automated voice tells me that I have to enter my telephone number in order to speak to someone. My number is rejected. I call the gym in Brooklyn where I signed up to cancel and they tell me that they have no access to do cancellations and refers me back to customer service.
There is no other way to get through to them. Now I receive postcards stating that I missed 2 payments but how can I pay if I cannot get through to customer service? This gym is a bogus scam and I would not refer the fattest calf on earth there. Now I am afraid that they have contacted the 3 credit bureaus. It is not fair that Lucille Roberts continue to charge me month after month. If they rewind their cameras, they will see that I have not been to their gym since first applying I believe in April 2010. Work and school is my focus right now.
I want them to stop billing me and to send me a letter or number where I can speak to someone and cancel their services from my life asap. Who knows an alternate number other than customer service?
I needed a yoga class for stress. I told "Natasha" with LR, that I only wanted to try membership for a month to see if I even liked yoga. She said that she understood and took my debit card number while at the same time assuring me that it was just a formality. I made sure she understood that I wanted nothing to do with an automatic membership renewal. I only went to LR three times in January and so I decided that I did not want to renew my membership. I tried to call the number LR (Austin St.) provided. They told me that I had to call that number but no one answered! I tried calling the entire month of February.
Finally, I believe it was late February or in March, someone actually picked up and I explained that I did not want to continue at LR. The person I spoke to was very rude and said that I had signed a contract and that LR would charge an expensive "early termination fee." I then told my bank that I would not authorize any more payments to LR. I tried contacting the City of NY and the State of NY Consumer Affairs Dept. in addition to the BBB, but have received no help.
I suffered a stroke in April and this problem with LR is hurting my credit. I really need help. I cannot use their service anymore, even if I wanted to continue with them. Their business practices have left me avoiding all gyms and fitness centers. They have hurt my credit and I had to make sure my bank stopped paying them since they had my debit card number. They charged me for a couple of months before I was able to go to the bank and have them stop payment to this business. LR then sent me a bill and threatened me with a collection agency.
At Lucille Roberts gym in Bayside the 9:15 am and 10:00 am classes have been over crowded for months. Complaints have been made to add a class but they did nothing. Today, I went to class and was turned away because it was too crowded. I do not want to go all the way there every day and be told the class is filled. I asked to talk to a supervisor, no supervisor. I called, no supervisor. They just want your money and to hell with you. My hands are tied.
I have been a member of Lucille Roberts since 2005. I hadn't used their facilities the last couple of years but had been paying their monthly fee of $21.00 a month although I was not in a contract. Three weeks ago I decided to use their facility and had inquired on their new promotion which was less than what I was paying. They had these young girls working there. They look like they were still in high school. Anyways, the girl told me about renewing my contract (which wasn't effective for another 30 days since I had just made a payment for the current month). She told me I had 30 days to decide if I want to keep the membership or not being that I didn't start as of yet. So after hearing about another local gym that had better facilities, convenient gym hours (LR opens at 9 am in my area which is too late to work out in the mornings) I had decided that gym would better suit my needs.
I called LR to cancel my membership and encountered the rudest, no-class representatives and quote on quote "supervisors" in my life! They talked over me, asked me questions as to why the worker at the gym told me that I had 30 days when it was only 3. How the heck am I supposed to know why "their" employee gave "me" misinformation? Needless to say, the "supervisor" hung up on me without ever cancelling my membership. I would never suggest anyone signing up unless you have no other choice. I ended up losing money on something I have not used as of yet and for something I was misinformed on. Who can afford to sign up at two gyms?
I was forced to cancel my membership shortly after joining when I discovered I had breast cancer. I missed a few months, which I thought would've been expected and understood after the shock and realization that I have a life-threatening disease and the surgery and treatments I would have to endure.
When I did contact LR, which was in writing, because they never answered their phone, I explained my situation and asked to be released from my contract.
The woman I spoke to directed me to their website to retrieve a medical form. I printed the form, had my physician complete it, and mailed it in. LR sent me a bill for $221.75. I sent a letter to their offices in October 2009, explaining that I did not have an outstanding balance of over $200 and that I should not be charged a cancellation fee due to my extenuating medical circumstances. I would've kept my membership and paid my bill in full, except for my condition. I was unable to workout for over a year after a very invasive surgery and treatments.
I have not received any response to my letter as of yet. I am still fighting LR over this charge and am considering legal action. I have been inundated with overdue bills. Most are the result of my illness. I take full responsibility for them and have made arrangements to pay them off in full. I do not want my credit ruined over a bill that has been unfairly charged.
I opened a year membership at Lucille Roberts for me and my mother, assuming that a year membership meant, after a year, if you don't renew, you are no longer a member; otherwise, it should be called "a lifetime membership." Anyway, when I called them to ask for a number to cancel it, they gave me a telephone number that is constantly busy. And when I did get through, it was just a recording stating that they are out for lunch.
Well, I moved to a new state, still unable to cancel the membership; and my bank had refused to close my account because the automatic withdrawal from Lucille Roberts was still in effect. Needless to say, I received a statement from my bank that shows Lucille Roberts charged me twice after the membership had expired, and I also incurred overdraft fees from the bank.
When I called them, they didn't want to do anything to help me. They refused to refund any money, and when I stated my membership was over, they said, "There's nothing in the contract that states your membership would end." Huh? As I've stated, how can that be considered a year membership? Finally, I became so enraged with them, I decided to investigate if other people had similar stories, and wow! There are many of them out there. This needs to be put to an end. Just another example of "corporate America," out to screw the little guy! Thank you.
On April 1, 2010 I received a letter indicating my membership had been cancelled. I was dumbfounded! I have been harassed by a fellow member and I was punished. According to the club manager, Jen, my cancellation was a precautionary measure. I received a call from Dana the District Manager who indicated that I cost the club two sales when I asked Jessica not to call me “hun” when leaving a message for Jen to follow up my complaint.
It sounds as if anything will be used to justify the position. I can appreciate supporting ones employees but why only believe the employee? Especially those that share private corporate information; such as delayed payroll. The specifics behind the complaint are: The Linden NJ clubs management has received numerous complaints about Sasha, a member. Unfortunately, on March 22nd I was told that the DM can do nothing about the member. I had asked to speak with the DM but Linden staff, prior to April 1st, told me contact with the DM was prohibited. On March 29th, I received a letter indicating a complaint was filed against me; coincidentally after the troubling member received her letter.
On March 31st, I reached Jade at the corporate customer service line. Jade informed me that restricting access to DMs is not company policy. The member breaks rules, is disruptive and confrontational. For instance, she saves 25% of the floor for members that come in the middle of the class if at all. Several members have voiced concern to the club's management, a letter has been sent home to her advising the practice is not permitted yet she continues. During class she walks around chatting with her friends and disrupting those around her. If another member is distracted they could seriously injure themselves. This is a huge liability for the club.
She has verbally attacked me and two other members. There is some concern that she may retaliate by damaging vehicles in the parking lot which does not have cameras. This is a liability for the club since members have voiced concern for our belongings and nothing is being done. With regard to my interaction with her, it began when I first joined the club. Apparently I took the spot she had reserved for a friend. I moved and noticed the friend was late continuously. I therefore resumed taking the saved spot and she called me a cabrona. I understand Spanish and informed her of such.
One cold winter day the clubs vestibule was full. She tried to squeeze in behind the group and proceeded to leave the door open as she could not completely fit. I asked her to close the door and she began to curse me. I told her to refrain from cursing me and that set her off. There were several witnesses to this event. I have confirmed at least six members can validate my concerns. Unfortunately, this is being disregarded. Today April 6th, several members called me to advise that Sasha (who was cancelled as well) is back. She was reinstated but not me.
What must current members think? If they complain, or if staff is not a fan of a member, they may get kicked out too. In closing, when I enrolled I was concerned that, given the price of membership, members wouldn't behave properly. My original concerns were validated. I am saddened that all stakeholders customers included are not valued. If the cancellation stands I would hope to be refunded the monies paid for registration as the problem is not mine.
I would like to know how we can get New Steps. The steps we have do not lock together. They are very dangerous. I have seen clients fall off of the steps. I have even seen Instructors fall off the steps when given classes and taking classes. Something has to be done. I don't want to break my ankle. This matter needs to be addressed immediately. This is a perfect time to get New Steps. It's spring time and a lot of people will be taking vacation and exercising outside. Please address this matter as soon as possible.
I purchased a gym membership on 1/27/07 that was for 2 years. I was told my membership would expire on 1/27/09. I went to the gym religiously despite the nasty conditions and unprofessional staff for a good 1 1/2 years. Well, in September, my wallet along with all my credit cards were stolen. I had to cancel everything and start fresh of course by the time I got my new card I was behind in my payments. I called immediately to provide my new credit info. You can never reach anyone their office is always closed by 4pm and the wait time during open hours exceed 30 minutes. For months, I tried to get someone on the phone and at the same time I was unable to use my membership.
Well, finally in Feb. I was able to get through (yes you read correct Feb. 5 frigging months later) I was told I would owe for Feb. even though I hadn't been to the gym in 5 months was denied access when I was obviously trying to correct this issue. I was even told that if I didn't give notice that day in Feb. I would be charged in March (can u believe the bs). I explained to the girl I never signed a contract stating the member ship would continue until I cancelled. She stated while I had signed the front page the clause was on the back of the contract (what kind of bogus mess is this?)
Well now its 2010, I still haven't paid for the 4 months I owe and I refuse to until the additional month is removed. I've called numerous times and contacted the BBB, the company has yet to respond! I read so many complaints about Lucille Roberts, this is terrible at what point does the government step in?
I had joined Lucille Roberts Gym for one year with the low price of $15 a month, which is actually not $15 a month. After a year, I was no longer attending due to the fact that they oversell memberships and there is not enough room for everyone to get in the class. After my year was up, I was not aware they just renew your contract if you don't contact them. My bank switched from Wamu to Chase so they were unable to continue to bill me, which I wasn't aware of because I thought I was no longer a member anyway.
Down the line I get a bill for $180 in the mail. I wrote and called them about the circumstances and was advised I still owe the money. I told them I was recently unemployed and would pay them $40 a month until I am paid in full at which time I enclosed a check which they cashed. Well, the next bill I receive has a late fee of $10 and a $5.50 service fee. So now I owe $165. I am not going to pay and extra $15 a month, so I am going to pay it in full just to be done with them. I strongly encourage people not to join this rip off gym. The low prices are enticing but they are in business by overselling memberships and counting on people not going so they can continue to steal their money.
I registered my wife with Lucille Roberts two weeks ago and I did ask them if there was any waiting list for the cardio machines. They told me no and that she could come at any time. Unfortunately, this was a lie. They gave my wife a hard time on the second day that she used the gym. Someone asked her to leave the machine because this person signs her name on this machine even though she had a similar cardio machine next to it.
I asked for the manger and the manger told me that this is the rule. I told them, "Okay, but please try to be nice to my wife and don't yell at her." The manager accused me of being manly and she was claiming that I was trying to threaten her. She was rude and was very unprofessional wards in front of the members and in front of my wife.
A week after, my wife went there but she forgot her member card. They refused to let her in and when I asked them to check her name in the system, they said, "No, we can't do that," and as usual, they have been too rude and nasty to her. As far as I know, no such gym will refuse to let you enter just because you forgot the membership card. It is very clear that the manager takes it very personal. She thinks that she owns the place and that no one is above her
I worked as a Zumba instructor for this facility and never got paid. I did 2 classes on Monday, December 7, 2009 and Monday, December 14, 2009, both at 6:30PM. I received a W2 yesterday yet I never received a paycheck. I'm trying to get in touch with the corporate offices at 212. It is impossible. I do not feel that I should have to pay taxes on a service that I never got paid for.
I purchased a 1-yr PTF Gold + 1-yr Free FLN membership by credit card on 12/21/2009 from Lucille Roberts in Forest Hills, Queens, New York 11375. I specifically told them to make the membership effective on 12/26/2009. This was a Christmas Gift for my wife. The enrollment date is 12/26/2009. The expiration date is 12/26/2011. On the official membership card itself, it says, "Valid 12/26/2009-12/26/2011." My wife said that she did not have time for the membership, so I tried to cancel/terminate the membership on 12/26/2009.
I was told that I only had three (3) days to cancel the membership and that started from 12/21/2009 through 12/24/2009. I feel that since I told them to start the membership effective on 12/26/2009 and it says, "Valid 12/26/2009", I had three (3) days from 12/26/2009 to cancel. I think it is so unfair that Lucille Roberts won't let me cancel this membership due to a technicality because they say I had three days from 12/21/2009, not three days from 12/26/2009. Practically any person you ask would agree with me that the cancellation should be from 12/26/2009.
I think this technicality reflects badly on this company. I feel this technicality is unfair and deceiving for the common person who is not a lawyer. I wish a law could be made to change this deceptive technicality. I wish I could boycott this business. Does anyone sympathize?
My sister and I joined Lucille Roberts in July of 2007. We attended the gym as offten as we could, somtimes walking in to gym and walking straight back out because it was just too much people in there, which I'm sure was a health hazzard.
Me, my wife and my daughter went to Lucille Roberts Outlet on Central Avenue, Jersey City NJ in September '09. We enrolled my daughter in a 2yr programme based upon the info that we were told. My daughter did not attend in Oct., as well as Nov. '09. I recieved an email notice about a due payment. Calling Lucille Roberts at their corporate office is the most difficult thing, you have to wait on the phone 2o minutes or more to speak to someone. To enroll they answer in seconds. After many attempts to speak with an associate, I finally got through, but I have to pay an early termination fee of $167.41 plus $60.42 for outstanding dues. This information about early termination was never convered to us. At their enrollment center they will answer all they are concern with is enrollment. They called my wife cell phone everyday with a "special" offer. The information given at their outlets is not in agreement with their contracts. When we came downstairs my wife and daughter went back to the office to clarify what we saw on the contract, again they were assured that they will not incur any charges for not attending. Their vebal and written contract are conflicting.
1. there is a student in class that had a picture up at the front desk. it was really an inspration to all of us,because she is in the classs doing it. She is not some poster girl or one of those fake skinney girls on the T.V. It made the people in the back of the class feel that if she can do it so can we. We need all the help we can get.
I had a two year membership with Lucille Roberts which ended on August 23rd. Received my credit card statement and noticed there was a charge on 8/24 for what I was later told was maintenance of my account. If my membership ended after two years - why should I pay to maintan an account that is no longer valid. After one week of calling/continuous busy signal, I was finally able to speak to a very non-professional rep (I had to call at exactly 9AM - placed on hold for 20 minutes)who told me that there isn't anything they can do and stopping the billing, the only way they can stop charging me was that I needed to call and let them know but they can't reverse the fees because I din't call on or befoe 8/23/2007 to let themknow I wanted to end my membership. My membership card said valid 2yrs from 8/23/2007 - what else do I need to do??? These people are so unprofessional, rude, uncaring and disrespectful adn most of all the Gym is AWFUL - never enough equipment, staff is LOUSY. The only reason I joined was because they were convenient to my home and I felt it was a women's only gym - I should be comfortable there - worst mistake I made. Wasted my money for two years cause, thankfully, there is a new gym in the area so I will nevr again use Lucille Roberts - would rather run in the streets ont he sidewalk before I go there. The people are true scam artists - they do not tell you up from that they will continue to charge you after the membership ends - they sneak that in somewhere. Simply put it - once your membership ends you should not have to pay fees - but these scammers still continue to steal our money. Awful service, poor organization and a disappointment considering all it's hyped to be - for women. It's women stealing from other women . . .
My membership with you finished serveral months ago. When the secretry offered me to renew my membership I told her that I can't because I am moving and I am not renewing. But to my surprize I got a mail forwarded to me by my privious super that I have to pay 106.42 because Lucille Roberts kept charging me.
On 5/23/07 I joined Lucille Roberts. During the sign up, there was a black out in the shopping center Lucille Roberts is located in. The salesperson could not print out my card, I had already made my payment. I left with the other paperwork (no membership card). I didn't go back immediately, and soon found out I was pregnant. Due to the fact I was high risk, I was not able to work out. I went to the gym to defer the membership so that I can resume after I had my daughter. When I went in to defer my membership, the salesperson couldn't find my membership. At that point, I had paid a few months of my membership, and even had a letter sent from their corporate office. The woman basically ignored the letter and told me to contact the corporate office. So I have no membership on file, so I can't work out there, no one answers the corporate office phone, and they have consistentaken $23.00 from my account for almost 2 years. I have called, emailed and sent letters...not a single reply!!!! What a scam. I will never ever ALLOW a single person that I know to join that gym. My concern is that my 2 year sentence is almost over, and I do not want them to renew my contract.
I signed up with LR gym in January with the understanding that if I moved to a location where their branches do not exist my membership would be cancelled without any questions asked. Being a foreign national my work permit is ending in October of 09 and I have to move back to my country Pakistan. I sent LR a formal letter from the HR department of my company stating that my employment with the company is ending in October along with rules and regulations about work permit visa holders. My membership was not cancelled. They informed me that I will have to pay them a cancellation fee becuuse my documents did not include utility bills in my name which would prove that I had moved out of the country. I find this ridiculous because they are penalizing me for something that is not my fault and are going back on their statements made at the time I signed their membership forms. Their customer service line is always busy and there is a half hour hold. The above number is for the gym that I used and they refuse to cooperate and direct me to contact their customer service office. It's like a trap they have set-up so they can force money out of customers unnecessary. Can you kindly look into this request and have them cancel my membership.Please feel free to contact me.
I have been a member of Lucille Roberts since April 2009. I signed myself and daughters as well after the salesperson said that there is no commitment if we all signed up. I noticed on the card that it says 1 yr membership. I called custeromer service to cancel my membership and was hold for a very long time. I spoke with customer service to no avail. I then asked for a supervisor. The rep was not helpful and got very rude. Sherry the supervisor was just as rude and did not and would cancel my membership without having to pay over $150. That is ridiculus. In today's time - cancelation fees can be and should be removed. Now I am stuck paying for a membership to a gym I no longer use. THIS IS NOT RIGHT! I asked Sherry who is her superior and she said she is it - she runs customer service and there is no one above her. Funny to hear when Mr. Roberts is the owner of the company. Well, Mr. Roberts what are you going to do about your company?
Lucille Roberts has the worst customer service! Their customer service line (212) 734-9717 is open from 8 or 9AM to 4PM. Most people have to call during work hours if they have a concern. If you don't call at exactly 8AM, the line is busy all day long and at 4 on the dot, the recording picks up with no option to leave a message. I have been disputing a claim with them for a year now, faxing over letters and documents asking for assistance. I cancelled my membership with Lucille Roberts. I paid the $47 fee to cancel and was told they wouldn't be withdrawing money anymore back in June and I just received a withdrawal fee for $11.71 from Lucille Roberts. They have cost me numerous overdraft fees with my bank and have thrown my whole budget off balance.
I purchased a membership for myself and my sister (two-year membership). This expired last October 2008. I recently received two post cards, one in her name and one in my name, advising us that we owed past unpaid dues, fees, and late charges. I have not been to their facility in more than two years, and I cancelled my membership at the end of the two-year term, membership numbers ** and **. I tried calling several times the number they provide on their post card and it is always busy. When it is not busy, you get a recording saying they are closed. I cancelled my credit card so that they would not charge me any more fees for a membership that I no longer have or want. I am also making a complaint with the Better Business Bureau. Thank you for your assistance.
On 6/17/09, I went to the Lucille Roberts Gym to join and gave my MCU debit card for the membership fee and 1st month's payment. The manager, Carol, swiped my card twice commenting that the transaction did not go through. A day later, I checked my online statement and the transaction had, in fact, gone through 2 times for the amount of $107.38. I immediately contacted Lucille Roberts Customer Service and got really bad customer service. I told them I wanted to cancel immediately and I wanted a refund of my membership and the double billed amount. I sent in all the documents they asked for (membership card, contract, and copy of my bank statement of the amount double billed). I have finally received a check for the $107.38 membership but nothing regarding the mistaken double billing. This is the most unprofessional establishment I have ever dealt with. I would appreciate any help regarding this matter. The Lucille Roberts Customer Service number is 212-734-9717.
Started a 2 year contract in August 2005, should have ended in August 2007. Lucille Roberts continues to deduct money monthly. When you try to reach them on the customer service number the line is either busy or you remain on hold for extremely long periods of time, and you can only contact them during the hours of 9-4 with no one available between the hours of 12-1. There is never any notification of them renewing your contract after your original contact is up, all contracts become monthly self renewing contracts in order for them to get through the loop hole of the law. Not fair to consumers. When you finally do get in touch with someone they tell you they needed it in writing you wanted your contract cancelled. However when asked to fax notice of cancellation in order to avoid any further deduction, you are told they don't handle things in that manner. ***I have been charged $20.98 per month for a total $314.70, so far.
OMG, I cannot express how much I kicked myself in the ** every single day on joining Lucille Roberts. They have the worse customer service known to man and seem to pride themselves on hiring the most moronic people you will ever encounter. The line is always busy all day everyday and surprise! At 4pm, they are closed. You can never ever get through to anyone to help with any issue. I have been trying to cancel my membership that I shouldn't even be charged for!
I signed up for a 1-year contract in 2007 and I'm still being charged. When you try calling the customer service number, you never get anyone or it's busy. I never in my life had to deal with something like this. I've been trying for almost a year to speak to a person and see why I am still being charged. A good friend of mine is going through the same thing with this gym. This is not fair what they are doing. They make it so easy for you to sign up but it's nearly impossible to speak with a customer rep to get this issue resolved. Please help!
I signed a contract with Lucille Roberts in May of 2008. I am 72 years old and because of herniated and bulging discs in both my lower back & my neck, which are shown through MRI, I was unable to continue with the contract. I tried to tell the manager of the Bohemia Center, Marilyn, that I was having a problem and was actually going to Physical Therapy 2 x per week but she was too busy holding someone's baby & refused to talk to me. My doctor sent a letter to the main office explaining the problem but they continually deducted money from my Master Card every month. Master Card suggested I cancel the card & get a new number in order to stop them from charging me, which I did. I am now receiving threatening letters and both penalty and late charges from them. I am still in physical therapy 2 x per week and am only able to slow walk in my neighborhood for exercise. Phone calls in the past to this company are totally unanswered, if you are lucky to get the answering machine. You usually just get a busy signal. I have not been to the gym since July of 2008.
I signed a 2 year contract with lucille roberts 3/6/2003, my contract was due to expire on 3/6/2005. With out my knowledge or consent lucille roberts has been charing my account from the date of expiration until 2/27/2009 i was frustrated and outraged that this company had been charging me for a membership that i thought was terminated. I payed a visit to my former gym and asked why was i still being charged and i was told something about a roll over contract and that there was nothing i could do about it, that it was stated in my contract which is a bunch of bull, i would have never agreed to those terms.
This is the second time that I put a complaint against them. I Signed one year deal for lucille roberts gym and i stopped going over a year ago. They keep taking money out of my bank account, they stopped and started all over again. I contacted my bank and they said that i should put a complaint against them. I never signed a paper saying they would automatically take money out of my account. Nor did i sign a 2 year membership.
I joined Lucille Robert's on July 24, 2007. The card states 1 YR Membership. I also signed up my 17 year old daughter. When the membership card expired, my daughter and I stopped going. If Lucille Robert's checks the computer, they will see that both my daughter and I stopped going in July of 2008. My husband just informed me that he has seen automatic charges to my credit card in the amount of 52.48 per month. The credit card company confirms that Lucille Robert's has been charging me since July, 2008. They never sent me correspondence or called me to confirm my membership or sent me a new mebership card. This is
i had a no contract membership, and the manager told me that i egt charged only 15 a month.
I bought a membership at Lucille Roberts I believe it was in 2007. And at the time I advised the lady that I would want something flexible as I go on alot of vacations and I want to be able to freeze my account whenever I need to. I was told that would not be a problem. When it came time to act upon this... it was not done because when I called to freeze my membership because I was going out of town for 1 month they said unless it is somewhere where there is No Lucille Roberts they cant do that, then when I went out of country they froze my account but I still had to pay for it.
I actually do not have a complaint. I have been a member for about 2yrs now and i am so happy i chose to join Lucille Roberts in stead of all the other gyms i checked out. The girls who are working are always so friendly and helpful. Its really great that you go to the gym so often, and the girls are so nice that you delevlope a relationship with them. The prices are very affordable, the service is great, then classes are excellent and the best part is they make sure every memeber is satisfied. Its really good that they set you up a night to show you how to use all the equiptment. I have not one complaint.
I actually do not have a complaint about Lucille Roberts. I have been a member for many different gymns and i have to say not one of the other gyms have been so friendly and helpful. As soon as you walk in the girls are smiling and always greeting everyone. The prices are very afforadble, the services are great and i really love the classes. I have not one complaint.
I have been trying to cancel a membership for my niece for months. I was given the 212-734-9717 number. No one answers the phone. When I signed up I was told that I can cancel anytime with no fee. I'm really upset because I think I going to close my account refuse to continue to take my money.
Customer service representative need people's skill to be able to deal with customers with respect with reference to tone of voice
I looked carefully for a month to month service Gym service and was told I can cancel at anytime with Lucille Roberts. Well I finally wanted to cancel and the I had attempted to contact Lucille Roberts customer service number 212-734-9717 to do so. Without fail, the line is always busy. Oh wait it gets better. I attempted to fax in a letter declaring I wanted to cancel service. The Fax number 2127349807 is also busy. So I sent letters and there were no responses. When I call the 1-800 number or my local branch on Flatbush I was told constantly that the only way to cancel is over the phone, with a phone number that does not work. No wait even better . . . The only time the phone line was not busy was during the lunch period when an automated message was played. The automated system does not allow customers to leave messages.
I am disputing a withdrawal from my account from Lucille Robertss gym on 12/02/08 and another that most likely will be taken out at the beginning of January. I was told in order to cancel my account I have to be moving out of state and send proof of address which I did on several occasions. They received one document from me and then said another was not good enough, to send a bill which I did right after receiving that notice. After that, I call every week and they said they havent received it and to send it again. I have been trying to cancel my account for 2months now and every time I call them to find out if they received my documents they give me a run around and tell me to try and send it again, meanwhile withdrawing $18.25 from my account every month they dont receive the documents, which they should have received on 3 occasions.
I have been trying to cancel my membership for months. My situation has changed and I am required straight home from work, since I no longer have a babysitter. The charges are putting my credit card over the limit. Contacting a customer service representative is virtually impossible, I cannot sit on the phone all day at work, as I am constantly left on hold to speak to someone.
I joined Lucille Roberts, and i recall the worker who signed me up at my location said it was really easy to cancel the membership if I moved to a location that did not have that gym in a 25 mile radius. I moved at the end of June 2008, and delayed sending my completed form and proof of address, as required by Lucille Roberts. I never heard from them, and they continued to take the membership cost off my credit card. 2 months ago I stopped this from happening. I got a letter in the mail 1 month ago, asking for yet another proof of my mailing address, and I sent a copy of my MA driver's license. I never heard anything. This last week I got a postcard notifying me of my late fees and 2 months of no payment. They say I owe them $48. The gave a phone number (212-734-9717) with strongent calling hours (9am-12pm and 1pm to 4pm). I called at 905am today, and the recording says they are closed right now. I call back 10 minutes later, and have been calling all morning, and it has been busy every time!
I joined Lucille roberts in October 2007. There was a special going on which is pay as you go for three months, meaning there is no contract i pay for the month that i attend the gym. After the three months was up i noticed that i was still getting charged $53.29 i called and spoke to a representative and they told me i was supposed to call and cancel it that's why i was still getting charged. I said fine cancel it now. They told me that it has been canceled this was in the ending December. Now 1 year later i noticed on my bank statements that they were still charging me for the whole year. I try contacting customer service and i can not get in contact with anyone i always get busy signal or it rings then the busy signal come on. and noone answers my fax. Please can you help me?
I was a member of Lucille Roberts for several years in the NYC area and was overall happy with my membership. I had a self renewing contract which seemed very convenient at the time. After starting a new job, I joined a different gym offering deals through my work, and called and cancelled my membership with Lucille Roberts via phone. This was February 2007. When I called no one made any mention of calling or mailing customer service so I naively assumed that no further action was necessary and my contract had immediately been cancelled. I have not stepped foot into the gym since that date, and have been paying dues at another gym since them. Imagine my chagrin when I finally noticed that L.R has still been billing me all this time to the tune of 29.14/month, or about $520.00. I had not noticed because I have a joint bank account and the statement of my check card went to a different address than the one where I live. I called the customer Service office and was treated extremely rudely by sherry, the head person there. She refused to help me and said all she could do was cancel my membership, and refused to send me anything written formally cancelling my membership. I immediately blocked L.R. From being able to access my bank account, and called back the next week to make sure they had cancelled my account. This time another rude employee, Jessica, told me that no, my account had not been cancelled and she would do it immediately, which I found infuriating. I finally got a letter in the mail saying that my membership had been terminated. I realize there is virtually no way that I can get my money back since I cancelled my membership via phone but I want to help prevent Lucille Roberts from stealing from other people the way they did from me.
Last year (2007) the Lucille Roberts on Myrle Ave, Brooklyn NY has closed down foe 2 months, if not longer , due to a flood. I have tried calling thir customer service for several days (phone always busy)
I had a 2-yr Contract at Lucille Roberts gym beginning 10/06. The monthly $19.75 was deducted from my debit card all along until August 08 when it suddenly ceased. I had not received any notification and therefore I stopped using the gym and waited to see if I would be notified. I heard nothing until November 24, 2008 when I received a notice that I owed for August, Sept, October and November including a late charge of $10. and a service charge of $5.50 in the total sum of $94.50. Upon receipt of said notice I contacted Lucille Roberts and I was told that my debit card had expired in August, 08. They insisted that they sent computer generated notices, however none were
I sign membership to the end of year with lucille roberts ,my contract is ending 12/31/2008 .I reqested cancelation my membership end 12/31/2008.lucille roberts have my Visa # and they charging evry month from my acc $20 . After i requested cancell my membership i recived letter asking for one payment of$120.i due anderstant i will be charged for monnth of november and december of 2008. i due not anderstand why lucille roberts is billing me for $120
i sign membership to the end of year with lucille roberts ,my contract is ending 12/31/2008 .I reqested cancelation my membership end 12/31/2008.lucille roberts have my Visa # and they charging evry month from my acc $20 . After i requested cancell my membership i recived letter asking for one payment of$120.i due anderstant i will be charged for monnth of november and december of 2008. i due not anderstand why lucille roberts is billing me for $120
I called to straighten out my account because for over a year they have been double billing me and I just caught on to it.I proceeded to call and when I did the customer service representative told me it was my fault that i had to cancel my original membership when it expired however no one ever told me that and if thats the case if it was ended they shouldn't have been charging me they should have started a new account. She then said that she would send the paperwork to billing so i could get a refund and said it would take 3-4 wks and i still have not gotten my 300-400 credit. Lucille Roberts Gym is lying theifs and they should be put out of business
I guess Rucille Roberts don't understand mutual understanding. when i signed the gym,they never told me that they have so many rules. i don't understand what is the aim of exercise, for the rule of gym or myself?
I left the location and left my I pod NANO in the facility. I contact Jazmine in the facility to let her know that I had left it at the gym and I would return the following day to get it when I worked out. I followed up the next morning. When I asked jazmine for my IPOD she said that her co-worker Tierra had borrowed it and would return by 5:00 pm 10/29 I could get it when she returned I was simply disgusted with the way this had turned into my personal belongings being borrowed from people that didn't even know me.I asked her to call her so she could bring my IPod to me she reply telling me know she could not do that. I asked her to call the Location Manager she made me aware that she was the assitant and she could only give me the coporate number which she knew always had a busy signal. I was really very angry because I had been a member for 2 years and I was treated like nothing and I feel was violated not to mention that she let me know it was out of her hands and she did not give f**k about the situation. The value of the Ipod is $450.00 dollars if this facility was not responsible for my belongings I should have been aware of this since I called to see if she had found it I would have went out of my way to make sure that I would have got my IPod before the end of the day. Besides this facility does not put there customers as their # 1 priority and I am sorry that I choose them to meet my goals as far as weight management is concerned. I have a choice of who to do this with and I feel that the associates that they are hiring in these positions can not put the customer first. I had followed up with there district manager.
A personal trainer obtained my personal information and proceeded to CALL MY HOME on AUGUST 10 2008 a Sunday evening & after business hrs until my husband interjected. I was at work at the time. What is so bad about this situation is the trainer approached me at the gym I told him then I was not interested I could not afford it also I was uncomfortable because he was a man. Why would I go to an all woman's gym only to have a male personal trainer? No men are allowed there except security or trainers at least that's what they told me at the time of registration.
Not understanding his urgency for calling my home after hours on a Sunday I called that Tuesday AUGUST 12 2008, which was my off day to cancel membership. I have a now 15 year old daughter there as well only to be told if I cancel I would have 2 pay a cancellation fee of 150 dollars per person to be debited from my account in 2 weeks. I don't have that kind of money & WHY SHOULD I BE CHARGED FOR TRYING TO PROTECT MYSELF & MY DAUGHTER! Not being able to cancel without penalty I immediately changed centers but records will show my daughter nor I have set foot in a Lucille Roberts fitness center yet & we never will. I'm terrified of what his motives were. WHY WAS HE SO PERSISTENT?
First, the terms of my membership were misrepresented to me -- I was told that my membership would start on my first visit to the gym. Later, I was told that it started on the day of the transaction. Second, I made arrangements for my monthly fee to be billed to my credit card. But without any other notice, I received a collection notice stating that I owed fees for many months and that the debt would soon be referred to a collection agency. When I called to inquire, a customer service rep told me that the card on file had become inactive (this is true, I had changed banks) and claimed that attempts had been made to reach me.
I certainly never got any written notice. I have, over the last month, gotten a large number of phone calls that were either hang-ups or a murky recording starting in mid-sentence that gave no information but demanded a return call. If these were attempts to contact me, they were inadequate, communicated no information, and in fact seemed designed to harass rather than contact me. Third, customer service seems designed to prevent clients from finding resolution to concerns or complaints. The customer service rep to whom I spoke gave me no information. When I asked to speak to a supervisor, she claimed the supervisor was in a meeting. When I asked for the supervisor to return my call to discuss my concerns, she claimed that no outgoing calls could be made. Finally, I go the supervisor's name, and with still another request, I got her ID number. (Caroline, **. ) The whole experience was appalling.
I sent a letter to Mr. Roberts on July 3, 2008 describing the deplorable conditions at his company's Wall St. location and asking for a pro-rated refund of my membership. More than a month later, I have yet to receive a response. On the same date, I called the company's corporate headquarters to file a complaint and while the representative I spoke with was very apologetic, she did not offer to bump the issue up the chain of command and I've not received a call back from the company even acknowledging my complaint.
What happened is that Im trying to cancel my membership from the gym, because I'm not using it, and when I call I wait for more than 20 minutes and nobody helps me. Im paying for a service that I dont use, Im losing my money.
The gym is suppose to open at 7:30 AM on Monday, Wednesdays and Friday.
This is the second time I've been going that NO ONE ever showed up and security for the bldg is not allowed to let clients in without an employee. A trainer arrived,(7:45 AM) and we were allowed upstairs. When I left at 8:30 AM no one was there. I was unable to reach ANYONE at the customer service number. I will continue to send in complaints as long as this happens whilel I attend this gym.
I'm spending my HARD EARNED money to be healthy by attending a gym that located in a very convenient place, but unable to wait ALL DAY for an employee to arrive, because I have a job that I take seriously.
The problem I have with Lucille Roberts is that I sign a contract for membership for two years. They took the money directly out of my checking account. When the two years was up I didnt recieve a letter nor a phone call asking me to renew my membership. I thought that was the end of that. This was in 2003.
They have been stealing money out of my checking account up to Feb, 2008. They stated that I had to call or write to cancel my membership even thought I have not use the gym since July 6, 2004. I thought that all business ask you do you wish to renew your membership.
They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could no longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.
The problem I have with Lucille Roberts is that I sign a contract for membership foe two years. They took the money directly out of my checking account. When the two years was up I didn"t recieve a leeter nor a phone call asking me to renew my membership. I thought that was the end of that. This was in 2003. They have been stealing money out of my checking account up to Feb, 2008. They stated that I had to call or write to cancel my membership even thought I have not use the gym since July 6, 2004.
I thought that all business ask you do you wish to renew your membership. They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could not longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.
I received a post card on June 23, informing me that I had an overdue balance due. The postcard was dated June 16. It took me two days to finally get through on their customer service phone number because it was continually busy. When I finally spoke with someone, the representative then informed me that, as of June 20th, I owed an additional month. I did not even know that my one year membership had extended past September 2007 (a year after I signed up for the one-year membership).
They claimed that they had sent two other post cards, but I did not receive anything. Although the company has my phone number, they never called me once. Instead, the representative claimed that they do not call their members about late payments. Despite my anger about this continual membership, I dismissed it because it appeared that this was what I agreed to in the alleged contract I signed (which I have no recollection of doing). I was truly angry though that the company had deliberately sent me a postcard only four days before the next monthly payment would be due, therefore forcing a person to pay for this additional month of a membership I did not even know still existed, particularly in light of the fact that one can rarely get through to the customers service representative. I believe that they should refund me for this additional monthly charge.
My gym membership expired with Lucille Roberts 2/23/2007. However, they continued to charge my account.
I called their customer service number 212-734-9717 and requested they cancel my membership immediately and refund my money for the past 3 months. I was refused my money back because they stated the contract self renews after it expires, however I was not made aware when I signed up. I asked the nasty customer service rep to fax me a letter stating the membership was cancelled. She claimed she couldn't fax, but would mail it to me and then hung up before I could ask another question.
I rejoined Lucille Roberts, and was told that if I paid up front, I will receive free teashirt, water bottle, and lower rates. It turns out that this was some kind of a contract that I paid in full without realizing it. To my knowledge I paid in full because of the free shirt and the bottle as well as a lower rate. I was never informed that I am obliged to be a member for two consecutive years!
I told the menager I would like to cancel my membership that will start in 06/15/ 2008. She was very impolite and unprofessional and said that I should have read what I signed. And here I must agree. I trusted the costumer service at the gym, that never mentioned I am in any type of a contract. The Gym advertizes itself as contract free...This is why perhaps I was not as vigilant as usually I would be!
I have a member ship for this gym, I was checking my bank account, and i noticed that they withdrew the monthly fee for may on may13 of 2008 without my permission. I am not enrolled with any automatic pay but i do pay with my card because they only allow money order or credit card payment. I was told that because i pay with my card that they are allowed to that. And i believe that that is not true.
I first spoke with a 1-800-number representative. Then they told me that they had nothing to do with it, that i should call the branch number at gun hill road and they also told me that they had nothing to with it. So they gave me a customer service number. And to my surprise they were closed. So Im now at a waiting game. And none of this was made with my consent or any approval. I also spoke to my bank but im supposed to receive a letter in 7-10 days.
They charged me with $41.32
I joined Lucille Roberts with the above mentioned membership number. This membership was initiated in February 2005 with a 2 year agreement. The payments were automatically deducted from my credit card each month in the amount of $21.85. It was my understanding that at the end of this 2 year agreement that these deductions would cease as of January 2007, but they did not. I didn't realize that these charges had continued throughout 2007 until I gave a close inspection of my credit card statements in December 2007.
In November 2007, I re-joined the gym with a different membership number and unfortunately I was unaware and uninformed that the previous membership was still valid. I contacted my credit card company and had all the deductions from the former membership suspended and put under investigation. I have tried numerous times to contact the gym's customer service line at that time, but I was unsuccessful. When I finally got through last week, I was told that I am responsible for all those payments because i didn't give them a notice of cancellation. I had a membership with this company before in 1998, and the deductions were automatically stopped after expiration. I don't feel that I have to pay for a membership that was supposed to have ended, and was not in use.
I went in to a Lucille Roberts gym in Yonkers, NY and asked if they had a monthly fee, meaning I wanted to pay for one month. It was explained to me that it would be cheaper to buy a membership but since I was moving out of the country to study, I wanted a one month only charge to use the facilities. She charged me $59.24 and never mentioned that they would take out further monthly installments or that there was a 30-month cancellation fee. I stopped using the gym the day before my month was finished only to discover a few days later that I had been charged another $51.24. I called the gym, and they rudely directed me toward a customer service number who rudely informed me of their 30-day policy and that the charge would stand. I definitely will never use any Lucille Robert's facility and will make sure everyone knows about this.
I am out $51.24 without any warning and no further recourse being unable to fight it from outside the country.
On May 25, 2007 I went to Lucille Roberts with my mom and was signed in with my moms free trial membership card; as my mom is already a member. I stayed for all of 30 minutes. Upon completion of my visit the sales girl told me about a sale going on for $20 per month if I sign up now with my debit card. I told the rep repeatedly that I was not ready financially. She stated. "Sign up now, and you can come back and pay the difference later." I gave the girl $20 cash and told her worse case scenario, if I don't return you can disregard my application. I told her I would be back next week, but I did fill out an application. When I left I was under the impression that I had a balance to pay before I became an official member. A contract agreement was not set because I did not complete my payment. I never gave my debit card during this interchange with Lucille Roberts programs. The sales girl called my house several times, and I told her several times I was not ready: I would contact them in the near future. I also told them don't worry about the $20 deposit.
I never once got a bill until now! If I would have known I was binded for 2 years from a bill since June, I would have complained then! After this day I never returned to Lucille Roberts until I received a bill in the mail stating that I owe $154. I then called the customer service number on my bill (212-734-9717) and was told to ask for Frank Strong--of which there is no such person according to customer service. The customer service representative I spoke to proceeded to disregard my story with no attempt to investigate. She then told me in order to cancel I must pay a cancellation fee, my account # that I never even new I had states I visited on several occasions: 7/17/07 at 9:55 am, 7/19 at 8:03 am, and 10/2/07 at 3:32 pm. This is outrageous because I have proof that I was at work during all these times. I told the Lucille Roberts representative this over the phone, and she still did not even attempt to investigate or hear me out.
On 1/2/08 I went down to Lucille Roberts at the location this all began (70-24 Austin St.) and spoke with a manager named Elaine, and she told me she would give a copy of my bill to her district manager and someone would contact me that same day. I have yet to have receive a call. I also attempted to show Elaine the copies of my time sheets signed by my employer stating my whereabouts the times someone allegedly visited under a membership in my name. She told me she did not need them and never looked at them. This is a terrible way to do business. If someone would have fixed the error I might have considered business with Lucille Roberts in the future; but now I will tell all my friends and family to go elsewhere. Please help!
I now have an unjust account cancellation fee and membership fee that I can't afford to pay.
I sign up for a 1 year membership with Lucille Roberts on 03/25/2006. My payments were set up to be taken out automaticaly from my account. One month before my year contract was up, I received a letter stating that the location where I signed up, Myrtle Ave, was closed due to a water main break and that any payments due were suspended for the moment. Two and a half months later I was informed that the location was reopened again; however the last payment from the year was not taken out of the account and neither had I received a letter billing me. After a couple of months I received a letter from a collection agency requesting a month payment. I thought that it was for that last payment, which I called Lucille asking why they reported to a collection agency without contacting me first? I sent the payment and $60 dollars over that was billed and I thought it was part of some late charge or something like that. I received another billed this month and when I called Lucille Roberts customer service, they told me that my account was still active and that my contract says that after the membership is up I have to call to cancel the payments. I think that is really deceiving and misleading. I signed up for 1 year contract and my expectation is to be cancel after the year is up.
60 dollars overpaid and also bad credit report being and I was contacted by credit collectors now asking me for 60 dollars more.
I went in the a few years back. I actually went to the gym one time and I am still being billed for this and I want to stop the monthly payments being taken from my account. This is ridiculous, I have been paying it for years and never used the membership.
I signed on to Lucille Roberts' 2 year contract which expired on February 2007. I just received a collection notice stating that I owe 2 months of membership fees.
I called numerous times only to hear a busy signal. When I finally managed to speak with someone I was told that I had to pay the fee because my 2 year contract automatically renews!
The customer service reps were not helpful and had a poor phone disposition.
I have a no committment/no contract membership. I told the young lady at the desk, I travel a lot for business, and that I'm out of the country more than in the states. Can I freeze my account, I was told yes. I came back, I lost my card, and asked for a new card, she gave me another card which put me on a two year membership, there were no questions asked, just a replacement card. I called lucille roberts costomer service, and they told me I had signed a new contract.
I believe something fishie is going on. Why would I sign a two year membership, when I know I'm not going to be their to use the gym. They stop sending me a bill through the mail, and started taking it from my bank. I tried to explain, the counter clerk made a mistake. What can I do, and How do I sue them. They're taking advantage of people. I work for myself, so there is no assurance that I can pay for it, thats why I have a no commitment, no contract. And the management in NEW YORK was very harsh and not trying to hear anything I had to say.
I've been trying to call the main office every day for the past 3 weeks and have not been able to get through. Please call me at 845-825-3389. I rarely check my email, so the way to contact me would be via phone. Thank you.
My car was broken into. They smashed in a window. My purse and phone were taken. Police said Lucille Roberts parking lot represented 1/4 the robberies in the town. They refuse to get better lighting and or surveillance cameras.
I have been a member of Lucille for over a year now. I recently moved but sent them a letter indictaing that i wanted to cancel my membership becuase they have no gym where i currently reside. I have yet to hear a response or phone call. I called them a week after i mailed the letter and was put on hold for over 2 hours. After waiting so long i hung up. They have horrible customer service representatives and they are always rude and nasty. I regret joining the gym
During my two-year membership with Lucille Roberts, I became pregnant. At the start of that condition, I froze my membership for the 9 months because I would not use the facilities.
Then I received a letter stating that the ONLY club in my area was closing, and I should submit for a refund of my membership. I sent the form back only to find they would not refund me any money.
They stated my membership ended in April, and they would not consider my "frozen time" as "extended real time". However, if the club remained open, I would be an active member. This practice seems unfair and I feel ripped off!
This location has too many members and their toilet has only 3 stalls. Not enought exercise machines for the number of members not enough room for classes. When I signed up to be a member I was under the impression that this is an all women gym but every now and then you see men there. When I asked about that, they told me that it used to be a co-ed place and those men had a life time membership that's why they're still there.
There is no physical damage yet but because it gets very crowded there (esp. from Monday - Wednesday nights)I won't be surprise if something happens
I signed up for a 2 year contract and wanted to pay in full. So I handed over my Discover card. I was told that it did not go through. So I handed over my Visa card. I then signed the receipt for the charge on my Visa card only. A few days later I saw that I was charged $322 on both credit cards. I called Lucille Roberts and was told to call customer service. I then was told to copy both statements and send it to them.
I should not have to lay out $322 for a company that charged me twice (within seconds of the first transaction). I cannot afford to shell out $322 and wait weeks to receive a refund. I think that the charge should have automatically been refunded to my credit card when I called customer service. There should be a way for the representative to look up the transaction. I had the receipt in my hand. I am now being charged finance charges from my bank and am in the overdraft for shelling out money for a transaction that should have never taken place.
I joined the gym on 1/14/06. There was equipment not working then and some of the equipment still does not work. I have osteoporosis and I informed the ladies at the time of joining that I wanted to ride the bikes to build up my bone density. I did not come to lose weight, nor did I need a personal trainer.
I feel that Lucille Roberts, with equipment that does not work, has not provided the service they offered. I feel that Lucille Roberts broke my contract and I wish to cancel.
I have been a member of this facility for 5 years with good standing, since Maria Valencia became the manager of this club she has been rude and very unprofessional,after making several complaints about this to customer service and not yet have I received a call back,Is this how your managers are trained to treat the customers,I demand to be treated with respect from this club, this club is also very unsanitary, the bathrooms are not clean, members come there to workout and loose weight but are faced with the workers at the front desk eating and drink during there shift, they are also rude to the instructors, we have lost several good instructors due to this rudeness, the babysitting room is closed most of the time, management allows the members to have their children on the floor while they workout, that can be very dangerous.
The Forest Hills location of Lucille Roberts health club has TOO MANY members. No matter what time you go there every machine is being used and the classes are too busy to get into. There is always a 1 1/2 - 2 hour wait to work out. They have ballons up and promotions to bring in new members..yet there is no room. There is never a locker open either. You must sign a waiting list to use a machine which I was not told about during the sales pitch. That waiting list is always a 2 hours wait.
And I want my money back as I paid in full for 2 years in advance. I asked for my money back on day 1 and received nothing. I was told to "call corporate"...which I have done who told me "unless you have a medical condition or have moved we can not help you". I just want my money back so as I can join another health club. Many members are very frustrated. The employees provide no resolution or comfort.
The location is too small to handle the amount of members. And a 1 1/2 - 2 hour wait is unacceptable. I have paid for a service I do not feel I am being provided as most nights I walk in to the health club and have to walk right out without ever working out. And the employees are rude. The hours of operation are very limited. Mon-Thursday 8am-9:30pm, Fri 8am -8:30pm, sat 8am-3pm, sun 9am-3pm. Forest Hills is a town inhabited mostly by professionals working in Manhattan. 8am is not early enough to open as most people are on the train by then. And staying open until 9:30pm is not late enough as most don't get home until 6. It causes most people to have to attend during that small window in the evening..which I would think is the reason for the overly crowded health club...except it seems to be like that at any time.
So I am not able to work out or have my money refunded. This is very frustrating and as a consumer I feel I have been ripped off as I paid for a service I am not being provided nor is anyone trying to provide.
I got ill and since I could no longer workout, I contacted the customer service department to receive instructions on how to cancel my membership. I got a note from my doctor like they instructed me and mailed it in on Febuary 1st & February 13th. Both times they claimed to not have received it. I also contacted them with a new credit card number since my original one was stolen and they did not record it. They have since charged me late fees and sent my account to collections for a mere $67. I sent my cancellation paperwork for a third time today and refuse to provide them my new credit card number again because I am not paying the late fees.
they have been deducting the montly fee for an additional 3 months and the contract has expired. plus i never went to the gym. and i was charged nonsufficient funds fees.
I am being fraudulently charged membership fees for services I am denied. My membership expired on September 22, 2005 and I can no longer use the gym, yet Lucille Roberts continues to charge dues on my credit card without my consent. I never received a contract. I did call their facility two months prior to the expiration of my membership to find out if there was an auto-renewal and did I need to write a letter reminding them that my contract is about to expire. They told me "NO". Now, after reading the multitudes of complaints online, I am finding out that they misrepresented themselves and are fraudulently charging fees on my credit card account and denying me services for the fees they are charging me. I did NOT renew my contract.
In February 2005, I cancelled my gym membership due to an injury and moving location.With the cancellation I sent a medical doctor's note affirming the injury.However, Lucille Roberts continued to bill me monthly even though I no longer was a member of their gym nor used their facilities. I called Lucille Roberts in March 2005 and told them I cancelled my membership and had mailed a doctor's note. I was told they were in receipt of the cancellation and doctor's note and it was a mistake on their part that I was still getting charged monthly.However, I continued to get charged in the continuing months.
In August 2005, I mailed another letter explaining that I had cancelled my membership in February 2005 and sent a doctor's note and that I should not be charged monthly for a gym membership.In December I received a notice that I was taken to collections by Lucille Roberts for not paying my membership fees since February 2005.I called the number listed on the letter (212-734-9717) and spoke to Collette who said that even though Lucille Roberts was in receipt of my February 2005 cancellation/doctor's note, I still must pay the fees listed.She said that it was not her problem and I literally need to pay up or shut up.
I asked to speak to a manager, John, who refused to give me his extension or location, as I told him I wanted to write a complaint regarding the terrible experience I was having with this organization.He yelled at me on the phone.Refused to listen to me and said I was lying when I recounted the story of what happened.He said he did not see the cancellation letter that I had sent.He refused to discuss the problem and would not transfer me to another manager or tell me the name of his superior who I could talk to.He even refused to give me the address where I could write a complaint. He said there was nothing left to talk about and refused to speak to me unless I repeated these words back to him, "I am done!"
I told John I hope the phone call was recorded as I have never been yelled at or treated like this before.I had to call the number back after John hung up on me and speak to Sherry who gave me the address.I am not sure what else to doas I followed their policy and wrote a cancellation letter in writing and included a doctor's note in Feb.2005.
My daughter started college in the fall. She goes to Seton Hall University. When signing up at Lucille Roberts in the spring this was a concern she had as far as signing any contracts. "Veronica" was very helpful and told my daughter (Courtney) not a problem as long as there is not a Lucille Roberts within 25 miles of her school she could cancel when school started, no fees. She then checked and said there was not a facility within the range and all my daughter would have to do is send proof of an address change and everything would be fine. NOT.
I tried discussing this matter with two very rude and condesending individuals at their so called customer service dept., (the number I provided)with no avail. We have since received numerous letters involving the mention of collection agencies getting involved and also the amount that is accruing with the penalties included. I feel my daughter was mislead, and taken advantage of. She is a very mature and responsible young lady and went there with good intentions and also a concern of what type of plan would work best for her considering her situation. I have sent two letters, I received a response from the district manager on the first one and she basically told me that was what the customer service dept. was for.
As a side note, I tried calling the gym many times to speak with Veronica to verify the conversation. Funny thing was I was able to reach her my first call and she basically confirmed my story. When calling back again ironically she was never working that shift. I do not have a problem paying Courtney's last month of dues, but I have a very big problem paying the entire balance of the contract plus all the late fees that have incurred since.
The rep. who signed me up fo rthe 2mth. no commitment package in Feb. 2005 failed to inform me that my membership would end in 2mths. only if I called ot cancel it. $384. Later, I am being told that I should have called and there is nothing they can do for me, I should have read what I signed and it is not their problem if I do not like what I hear. You would think that gym with a big name and reputation such as Lucille Roberts, the customer service would be a lot better. I am not going to take this at all!
I was a member of Lucille Roberts and I moved from Brooklyn New York in September 2005 to North Miami Beach, FL. I called the customer service number 212-734-9717 to cancel my account with Lucille Roberts Fitness since they don't have any locations in Florida. I spoke to a representative that told me in order to cancel my membership I would have to fax over a copy of my current bank statement and a utility bill with the new address on it to 212-734-4151. I faxed over my documents to the number I was provided thinking everything would be resolved since the representative seemed so helpful.
Two months later I received a letter that was forwarded to my new address in Miami, FL from a collection agency. Apparently my account was not closed w/ Lucille Roberts Fitness and that they were continuing to bill my bank account that I also closed from the move to a new state.
I had a month to month contract with a 30 days cancellation. I called to cancel using my 30 day cancellation notice on Aug.15th, Monday and was told that I would be cancelled as of October 13th because my month billing cycle ended on Sunday Aug.14th. On Sunday they are closed so I said I called the next business day which is acceptable in any business. I also explained that the contract reads 30 days and August has 31 days which would allow me to cancel before the next billing cycle which would be Sept. 14th. I also stated that the contract said nothing about a billing cycle. She hung up on me.
I was sent a letter which stated I will be cancelled as of Oct. 13th and if they did not receive this payment my acccount would be active again and will be charged once again. I did notify my bank not to pay the October bill but they said they could not stop it until the billing was actually done. The bank made a note that I called and have cancelled the contract with Lucille Roberts on August 15th. I am a college student and I do not think that Lucille Roberts has the right to continue charging me and I can't understand why my bank can't stop paying them. I feel I gave both Lucille Roberts and the bank enough notice. What are my rights?
My friend joined the gym and invited me to use a one week free trial guest pass. After 3 or 4 days I decided to sign-up and asked about the policies. As a student, I am no where near the gym facilities for more than half the year. I was told that I could do the stop and go plan and pay $5 to stop my membership and $5 to start it up again when I came home. I was told that my membership would not go into effect until the 14th when my one week trial was up.
I called the main office on the 13th to cancel my membership for the next month and they told me different things. For example, they mentioned a two-month minimum, and they said that my membership had already gone into effect. Since it does clearly state that all cancellations must be done 30 days in advance, due to their representative lying to me they wanted to charge me for an extra month. They also said that to stop my membership I actually had to call and pay $5 every month I wasn't home. This also meant that I would be on the same monthly schedule, so for example when I'm home for winter break one month I would have to pay for two months based on the cycle dates.
I complained about this and was told I should just completely cancel my membership and re-sign up in the summer, paying the registration fee again and not using the facilities over winter break. They said that they can not be responsible for what their representative's say because it was my word against theirs. I was upset at the complete lack of caring or effort in addition to the lies more so than money. Had I been correctly informed about the terms I would gladly have paid or worked something out. I refuse to do business with a company that cares so little about their customer and allows their representatives to lie. I went directly to my credit card company to dispute the charge, which they have done.
However, now I am getting billed directly from Lucille Roberts again. I have called them again, and their response is that they can not get rid of the charge and remind me that I signed a contract. However, the only thing the contract says in agreement with what I was told when I signed up is about the 30 day cancellation policy and because I was lied to about the day my membership went into effect I missed that. I am appalled at this way of doing business, which has increased by billing from $65 to $80 due to late fees. I would really like to know what action to take because, though it is obviously immoral, it doesn't seem very legal either.
Despite my calling and sending a letter stating that I would not be renewing my contract, Lucille Roberts continued to bill me monthly charges of $14.95 for 10 years before I caught the error. Their customer service representative seemed to find pleasure in being extremely rude to me. He denied every bit of information I requested, including their attorney's name and contact number or address.
Joined Lucille Roberts in New Jersey near my home after seeing ad that indicated no contract would be required and one could cancel at any time. Upon joining though found out that for the short period of time I wanted, a contract was required (23 months at @20.98 mo) I accepted. However, after one session in very hot weather, I have since suffered a mini-stroke, I am 71 years old my doctor has forbidden any further participation in a gym and limited activity of any kind. I have written customer service and they have not honored my request to cancel my committment. I have sent them a doctor's note but they want more statements from the doctor than he is willing to give at this time.
I called and spoke to Sherry who said my no commitment contract was cancelled, but not another contract for two years. I never commited to this two year contract, i moved to California where there is no Lucille Roberts. She was so miserable and rude the worst costumer service. She transferred me to John operator #1103 who was nasty and not helpful. He had a no answer for me before he even looked up my name. I called back and sherry was even more rude and told me I was not getting my money back. I asked if I could talk to John's #1103 boss, she said Tony was not available and did'nt take calls, how ridiculous is this. There is no customer service as far as I am concerned no one tried to help. I am still trying to get someone else besides these two people.
In July 2002, I became a member of Lucille Roberts once I moved to New York and settled within my new position at an insurance company located on Wall Street. As the fall commenced, the classes decreased as well as the instructors. I found that the classes became infrequent because instructors were not available and class time was delayed because instructors arrived late due to last minute calls by management.
I am a working woman in the financial district with a tight schedule and the Wall Street location caters to individuals like myself, therefore it's an inconvenience when classes are canceled and instructors are late. I take physical fitness very seriously. I believe that the main idea of a fitness club is to ensure that a individual's mind, body and soul is nurtured by positive elements that include good organization, security, and flexibility. My second problem is the lack of organization among the employees and the lack of security. On several occasions, lockers have been clipped and money and personal items stolen, and unfortunately I was one of the victims. The employees did not express any remorse or concerns or desires to try to alleviate a growing problem at this location.
Also on two occasions, I signed up for the free consultation and I left messages, no one returned my call until a month later. There are too many inconsistencies within the gym amongst the staff and fitness classes.
I have contacted customer service of Lucille Roberts and the representatives told me that I would have to pay over $220 of cancellation fees and keep in mind that the cancellation fee increases every month. I have called and sent two letters and I have not received a response. I reported this to my credit card company since Lucille Roberts continues to bill. They sent me the response from one of the customer service representatives named Johanna Melo. I called her on her personal line and left a message. I have not heard from her or received any call backs from anyone. This has become a financial and physical inconvenience. Due to the frustration, I have not returned to Lucille Roberts since April and have found other alternatives, but I am still being charged every month.
In May of 2002, I opened a two year term membership, and I told the person that I only could pay for one year term and she told me it was fine but to contact customer service and let them know after a year. About three months ago I called and explained to them that within a few months I would need to cancel, that person said fine. I called on July 11, 2003 to cancel and Ingrid the customer service rep. told me I couldn't, if it wasn't due to medical or moving reasons I couldn't cancel.
I was told that I had eight payments left and that wasn't a lot of money; I told her it was and my personal problems come first, she said they was nothing she could do. After that I asked to speak to a supervisor and he was very nasty calling me a liar because I had never called before because there wasn't any record of me calling which I had but mysteriously there wasn't anything there. I asked to speak to someone higher and he told me there wasn't and the answer to me cancelling was no. He said that my personal problems wasn't a reason to cancel; I signed the contract and that was what mattered. I told him that I had worked for retail and that's not how you to business, was this a way to take people for granted and he said this wasn't retail and he had nothing further to say.
I first was interested in joining Lucille Roberts when I was told by my sister-in-law that Lucille Roberts was running a special were you could get a membership for up two years at 19.23 a month with no commitment if two people joined together kind of like a buddy thing. The sales person was very clear in explaining that there would be no commitment. I too was very persistent in making sure to ask several times if there would be any commitment. The sales person even laughed at me after assuring me for the fourth time that there would be no commitment. I would not have joined if I had to make a commitment. Now 16 months later I called the customer service department to cancel my membership and they are charging me a $200+ cancellation fee.
I'm a member at Lucille Roberts. I put my sister under my account so she could be a member too. My sister hasn't been going so she told me to go ahead and cancel her membership so they wont keep taking my money for nothing. They tell me I have to pay $156.00 in order to cancel that membership. I lost my job due to the tragedy with the Towers. I can't barely keep money on my account. Everytime they take $19.95 out of my account I get charged with a $31.00 overdraft so as you can see is $50.00 every month that i have to keep putting on my account for them and we don't even go to the gym, they are making easy money off us.
Maybe someone should look into the way they recruit and retain their members. They sign you up for a one-year membership, hand you a laminated card that clearly states "1 yr membership" with an expiration date. BUT the catch is when you no longer attend because you think your membership has expired, they inform you that on the "contract" (that piece of paper that you never carry with you) that your membership continues (even though the card (which you carry with you states "EXPIRED") and that they continue to take the money out of you account (if you are stupid enough to give them your number like me)!
Two years ago I signed a contract with Lucille Roberts fitness club. I was told several times that the membership would only be $19.99 and that I could terminate the membership whenever I wanted. I tried after about a year to terminate and was told that I would have to pay a total of $180. April of 2002, I suffered a heart attack and called Lucille Roberts again to terminate the membership. Again I was told that I would owe them money. I decided to wait until the membership expired which was in October of 2002.
Well to my surprise, Lucille Roberts is still take money from my checking account every month. This has caused me much hardship since I am currently unemployed and I have tried repeatedly to contact Lucill Roberts by telephone. My bank is charging me $15. to stop this company from withdrawing money from my account. There is no contract! it expired in October 2002.
I, too, was victimized by a "friendly" salesperson at Lucille Roberts on Sunrise Highway in Massapequa. She stated at least 3 times during our conversation that I was under no obligation to continue paying my dues after I had paid the equivalent of 6 months dues. She also said that I would get my second year free (buy one, get one free!!) if I continued paying my dues through the year. Well, I completed the year and wanted to make sure that I got my second year free. I called their Manhattan office only to be told that I signed up for 2 years (with a friend, no less!) I got no response about stopping the payment of dues, and I got no response when I phoned Suzanne who told me she never misrepresents the contracts. She outright lied to me, and to others as well. I'm in the process of filing complaints with the Attorney General, Better Business Bureau and I'm also going to contact the media. These rip-offs need to stop!
My credit card is being charged monthly for the dues for the contract. The contract is very misleading, saying one thing at the top, another at the bottom, more on the back, etc. I DID NOT join with anyone, yet it states that I joined with a friend. I joined the "No Commitment" program, which is explained near my signature; that's the only program that was described to me (several times at my request) and I was assured that there was no obligation after the six months' fee was paid.
I signed up for Lucille Roberts two years ago. I then lived in Brooklyn. They told me I could cancel my membership whenever I moved to a city where there were no club. I am from France so they told me that whenever I moved back they would only need to see a plane ticket and that would be it. Eventually I moved back to my parents. I wanted to cancel my membership. This was in June 2002. They said I needed 2 bills sent to my name in Paris in order to cancel my membership. That was new and since I lived by my parents all bills was sent to their names! I had none! They refused to cancel it unless i paid the difference which was of about $150. Everyone around me was so shocked that all my American friends and family called on my behalf. But nothing helped. Since June 2002 I have paid $20 a month, now my two years contract is over. I have paid $160 for NO reason.
I joined Lucille Roberts in February, 2001. I remember feeling a little swindled at the time because they offered one price in commercials and another when you apply for a membership. The representative I dealt with used a three-card monty type explanation of the different memberships available. I decided that I wanted a membership for ONE YEAR. I signed a contract as such. I later moved, and was told that I had to pay extended fees to cancel my membership. After the year had concluded, I emptied my bank account having been told this would close my account.
I have since moved three times and my mail has still not caught up with me. I checked with my bank recently because I never received a notice of my account closing, only to find out that my bank account had remained live because I was being continually billed by Lucille Roberts. I called the customer service line and was told that the fine print of my contract stated that my membership would not be terminated at the end of the year, but I would continue to be billed until further notice. I had NOT been made aware of this at the time of the contract signing. Now, unbeknownst to me, I was billed $270 in the overdraft protection of my bank account. Each time money was extracted, I was billed both by Lucille Roberts and by my bank for using overdraft funds.
I am furious that the customer representative was unwilling to be understanding to my situation, and unwilling to make any amends.
I joined Lucille Roberts in November of 2001, signing a two-year, $20-a-month contract. I was told that I could cancel at any time and not pay any extra fees. One year later, I moved to a different part of the city. This new area makes it inconvenient for me to get to a Lucille Roberts facility. So, a year into my contract, I call customer service and talk to "Sherry, operator number 1106." This woman snapped at me and told me I would have to pay $380 to cancel my membership. When I tried to ask why the price was so high, she snapped at me and told me "you just have to pay it" over and over again.
I tried explaining to her that when I had signed up, the woman had simply said that I could cancel at any time, with no penalties, as long as I had paid through each previous month. As I also explained, I have the credit card statements to prove that I have paid the $20.01 a month faithfully since I first signed up for Lucille Roberts. Apparently, none of that matters, and the "contract" has changed definitions in between the time I signed up and the time I talked to the extremely rude Sherry.
I was recently activated with the USA Army Reserves and am scheduled to be on orders for at least a year. I placed a call on 8/7/02 and spoke to the following persons listed as they ID themselves. I explained my circumstances and told them that I would like to cancel my membership.
I was asked for a forwarding address of my duty station. I explained to Jennifer that due to the nature of my deployment, my duty station is unknown at this time, however I have orders which were issued and that I will forward the orders to the appropriate address. I was told that the orders must specify where I am going and a date. I further explained that I myself do not know the whereabouts and even if I did I cannot reveal such information. I was told that without specifics I will have to continue with the contract.
I asked to speak to someone over her and was directed to John who stated the same thing and further went on to say that he did not know we were in a time of war and if that was the case he would have heard about it. John further stated that my contract had to be fulfilled if the necessary information is not on the orders. I explained that the orders I have are official and that they are easily verifiable to which he, John, stated that they do not have time to verify documents.
At this time I am awaiting a decision as to whether the contract will be cancelled. As a member of the United States Military I did not realize that I had to undergo such scrutiny from any organization. Furthermore I felt embarrassed and discriminated against. I have paid all dues since joining Lucille Roberts more than a year ago and to have a representative insinuate to me that being in the army does not mean your contract will not be voided (which I understand) is a direct insult to me and the organization which I represent.
Hearing the name Lucille Roberts generates trust in women, and so my mom and I decided to join the gym. Little did we know that disappointment was in our future.
We joined the gym being told we were doing it for $19.24 and we could cancel any time with one month notice. The pleasant receptionist also made sure she repeated this numerous times. She also informed us that we would be eligible to continue for this amount for up to 2 years.
With trust and great expectations we signed our contracts. Now after four months I wanted to terminate my mother's account for health reasons. I called the customer service number to do so and the representative enlightened me that I would have to pay a due for $116.63 if I wish to terminate. Appalled by this I tried to explain to the representative that this is not what I was told. In return I received impatience and rudeness from her.
I cannot explain in words the disappointment my family and I feel. Even my friends and colleagues were shocked by such behavior at Lucille Roberts. I also deal with customers regularly in my career. My job requires compassion and caring but nothing can be accomplished without honesty. Business is the game but trust is the essence for success. And I sadly can say that this is missing at Lucille Roberts.
I joined this gym on May 2001 because of the proximity to my job and my train. Because of the tragic WTC attack, my gym was closed since the attack and re-opened October 29, 2001. I have decided that I want to cancel my membership because of this tragedy and I am afraid of structural damage to the building (it is a block from ground zero) but they won`t waive the fees. I have a two year contract and they want me to pay off the balance. This is an insensitive response of their organization and in fact they charged me for dues on Sept 13, 2001.
I applied for a 2-year membership on Wednesday, January 31, 2001. Under some circumstances and setbacks with my job, I called to cancel the contract thinking I have 7 days to cancel. Well, when I called they told me that I have to pay an additional $33.78 for a cancellation charge.
Ok, here goes. For a monthly non-commitment charge for joining the gym is $39 and they were so kind to take me from a committed membership to a non-committed membership but since I want to cancel they need 30 days notice so they have to charge me for cancellation fees. I haven't even used the gym yet, and they are telling me that that is all they can do. They also told me that they can't satisfy everyone. That is all they can do! I can't afford $100 for something I am not planning on attending.
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