Lucille Roberts Reviews

I was a member of Lucille Roberts in 2012, I did not keep up with my attendance and my account was suspended. I rejoined the gym in 2013 and also upgraded to the gold membership so that I could go to any gym. When I upgraded I had to pay the balance from my initial membership and then the first payment of the new membership. I rejoined when the promotion for $4 a week was going on and there was no contract. I have not been to the gym since 5/7/13. I have been trying to a customer service number for some time, tried a number I got online to only to directed to an email that does not work. I finally went into the Fulton location and was told that there is no longer a customer service anything. I asked the young lady there if I could cancel and she told me that she could not cancel my acct. Not only could she not cancel it but that the current acct I had I never registered it online and the old acct I had in 2012 was in the red $300+ dollars. Which is absurd to me because they were taking payments for the newer acct. She also told me that I would have to go back to the Lucille I signed up with for them to help me because they don't have access to all my acct information at that location.

I joined Lucille Roberts 6/20/2014 for three months. During the time of joining, representative did not discuss any terms and conditions to leaving gym. Was told “No contract, can pay as you go.” I have not been to the gym since July 2014. Now Lucille Roberts is asking me for fees from September to January as part of a 30-day notice which I have no idea what they talking about. I am really disappointed with this policy at Kearny NJ.

I have joined to Lucille Roberts Before a month on 10/02/2014. During the time at joining they haven't discuss any terms and conditions to leave a gym. I am not going to the gym from starting of this month but even you have charged me fees for this month. At least you have to send me a message to get confirmation about whether I want to continue or not. Now you are asking me to pay the fees for December too, as a part of 30 days notice. As am a student am not able to pay this much money every month even am not going there. I am really disappointed with this policy. It is not really a good idea that I can cancel my account by online only. This is really the worst thing! This is the worst policy of your gym and I am feeling the worst experience of my life with your gym. I found your policies are not fair. I don't want to waste my money for next month (December) as am no longer going to gym. I would really appreciate if you will solve this issue.

Lucille Roberts monthly charge is very cheap. Trust me, its not worth the 20 bucks. The instructors aren't certified. Not even CPR certified. The bathrooms are filthy. The employees know nothing about fitness. I once witnessed a member teach a class because an instructor didn't show. I wouldn't send my dog there. Join Retro. It's cheap and you get more than you pay for.

There was an unauthorized payment deduction to Lucille Roberts I noticed from my bank account. I never signed a contract. I never signed release to have my account deducted. I was very concerned before I signed up via phone. When I came to the gym the next day I checked in, they gave me a yellow membership card. I asked if I should be signing anything or giving ID as proof of who I am and I was told no. The assistant mgr. Jessica said there is no contract and this was month to month. I would need to pay my dues monthly if I want to continue attending the gym. And I was informed I could cancel anytime and opt out because they DO NOT keep credit card info on file.

I have cancelled my gym membership going on 7 months ago (March 2014) and keep getting billed (October 2014). I went to the gym - spoke to the manager, I was told there was nothing they can do and there is no phone number for customer service. I am still trying to get help, tried sending them a email from a email address from a bill they sent me but did not get a response. I would not recommend anyone to this gym, no customer service and employees are not even willing to help. What do I do.

I joined LR. I made it very clear that I was not in a contract yet I need to cancel and it's not happening. I am very much disturbed to see so many negative reviews about this company for so many years yet they continue to do pretend they are giving honest service to their customers. This is America not a third world country. Why is LUCILLE ROBERTS gym as of today 10/18/2014? The company is conning and stealing from its members for so many years, WHY?!!!!! I need out Now. I do not want to be a member of this gym no more and it's my right. CANCEL MY MEMBERSHIP AND STOP RAIDING MY ACCOUNT 15$ EVERY MONTH. AT THIS POINT I NEED HELP FROM the consumer affairs. I need my membership from this company to be terminated.

No customer service representative has been opt out! Problems with cancelling!

Horrible experience. I registered with them in November of 2013. I stopped going in March of 2014. I've been trying to cancel my membership. Unsuccessfully. I'm still trying now. The number they post doesn't work it's completely horrible. It's like entering the MOB, you can never get out!!

I have been trying to cancel my membership for 4 hours. The website keeps telling me there is an error and I cannot proceed. I called the Bay Ridge site for assistance and there is nothing they could do. I was informed it must be cancelled on their website. I was given another site LRHealth.com to cancel my membership. I completed the information and once submitted it stated, "If trying to cancel your membership it will not cancel & you will continue to be charged." I called the Bay Ridge site once again to speak to a manager & also asked for the corporate office's number. I was informed there is no such office and there is nothing they can do. Horrible customer service!!!

Hi, I was so disappointed about this gym's customer service, and I tried to cancel my membership through the online email three times, they didn't reply at all, which make me to dispute with my credit card company. Somehow my credit card still get charged and they would not cancel my membership. This is really a terrible and horrible customer service experience, seems they want to keep charging me forever. It has been 4 months now, and they still not want to solve this no matter how many emails I wrote to them and that's the only communication way. They have no phone you can call but email seems is one way communication. They don't reply!!!

I urge everyone to not trust this company. Find a more reputable gym. Lucille Roberts allow individuals to fraudulently use my debit card information to set up gym memberships. When I alerted them to this, they took almost a full week to get back to me. They ignored many of my emails. They refused to provide me with a refund and told me to contact the individuals to get my money back. One of whom was a minor. Now how was I suppose to do that if I didn't know who the individual was? No one ever fulfilled my request to provide a phone number of a supervisor. I never spoke to anyone on the phone. I was simply ignored. When I contacted the BBB to refer to this issue, they again ignored my complaint.

I have tried to cancel my daughter's membership about three months ago and they said they would but here it is three months later and I am still being charged on my credit card. I have spoken to Keisha manager in charge and she said she would send the main office an email on my behalf but it didn't seem to work. Now it's been three months and I am being charged for one of my two daughters. I spoke to Keisha again and she said there is no phone number to call them directly. It all gets done with E-mails and that they have been having problems getting their E-mails.

I joined Lucille Roberts in May 2014 in Bohemia, NY. I immediately had to cancel membership because I moved out of the area. I submitted a request through their online help desk. However, no one ever called me or email me to tell me that the membership had been cancelled. Just as I thought, I received a charge of $16 in June, July and August. I disputed the charge for August with my bank. But I still have not heard from Lucille Roberts and I've just sent my 3rd request to them. Not only do I want my membership cancelled. But I want reimbursement for June and July as well.

I had a horrible experience on Thursday July 3, 2014 at the Lucille Roberts location. I went to the gym and there was a maintenance man working INSIDE the locker room!!! And the worst part is he did not leave when I went in there to change, so I didn't!! I complained to the front desk Zoey, and she was extremely rude and said "well I made an announcement". Is this how they run this establishment? An all women's gym with male maintenance crew working IN the locker room during gym hours?!? That is disgusting and repulsive that they would do that to me and their members. Disgusted member.

I join Lucille Roberts in 2012. They are very unprofessional and have old machines in all the urban locations, Brooklyn, Bronx, but the Manhattan gyms are updated. If you sign up in Brooklyn or the Bronx, you can't go to a Manhattan gym unless you upgrade - doesn't make sense at all... I can go to a Brooklyn location, drive through Manhattan and can go to a Bronx location. I work in Manhattan and they did not mention that when I sign up so I upgrade for the convenience. Seem liked I join a new gym when went to a Manhattan location and may I add, a upgrade was 20 dollars on top of the ten so my monthly dues became costly. I decided to downgrade and guess what, no luck. It's amazing how you can take my money but I can't speak to a sales rep on the phone. I tried online. Guess what, the site doesn't work and unfortunately they are still taking money out my account. It's time to put this company out of business!!! Once you sign up, you can't get out. SCAM.

I wanted to freeze my account from April to June as I had a medical condition and subsequently had surgery a week ago. I have tried dialing the ** ALL day today - it either rings several times and hangs up or now it is just doing some weird ringing noise. When you call your local LR gym, the manager there tells you that you have to go online to do the freezing of the account and there is no other way. I told her that I want to speak to a live person - there is no option to do this. From what I am reading with other people's experiences with freezing or cancelling, I now feel that I will be in for a ride but I will continue on. If I don't get what is needed via their site, I will be sending a letter to their main office as often as possible with a copy to the Better Business Bureau.

I called the 800 number that appears on my billing email 1-800-LUCILLE. It is out of service. The emails say do not respond to this email. I wanted to update my membership to a new club and give a new credit card to a live person, not fill it out on line - especially after the Target incident. There is no way to do that. I called 3 clubs, they told me there is no main office number. I have to go to the website and do it there. I also filled out their website forms 3 times in April and May, asking for someone to call me regarding my questions. No one ever responded. Now I'm getting billing emails every other day. All it links to is a form to pay. I do not want to give them my credit card number in a form. Finally out of desperation, I selected cancel my membership.

This gym is supposed to be about women who want to work out only with other women. It's not. Some of the women have their husbands sit there waiting for them. Today, a worker had her daughter’s birthday party there, with many other teens, boys and girls. There was lots of pizza, cupcakes, and soda. This is a GYM for those struggling to lose weight, and there is JUNK food? I asked a worker to help me learn a machine. She stated she could not, that they teach on Mondays at a certain time. Really? One machine? I also asked a worker about foods to eat to lose weight and she told me a diet of only apples would do it. Half the staff only speaks Spanish. This gym is dirty, rude, and just horrible!!

I signed my LR 1-year contract in March 2011. In April 2012, I cancelled my membership because of a relocation to another state. Unfortunately LR is still charging my credit card. I disputed several times, sent already 4 additional letters incl. copies of my cancellation/copy of 1-year contract to LR Headquarters and LR billing/cancellation department. LR now sent me emails. After my last complaint about a final billing statement as of $69, I received now a final billing statements as of 3/2014. This last requested amount has been over $120 now. They confirmed now a cancellation as of January 2014. Since I cancelled my membership correctly in 2012 (and even if I would have not met the correct time frame) my membership would have ended in May 2013 and not January 2014. If there is any lawyer who would love to get involved please let me know. I spend already more than 10 hours on copying documents, sending statements about my cancellation and reading all those confusing emails about different amounts of final payments etc. Any help would be appreciated.

The Manager, **, has a disposition and contradiction in the rules in this club in particular. She does not abide by the rules with everyone and discourages others from going to another Lucille Roberts' stating that it is not advisable to go there. Her attitude and mood swings are unacceptable. She is happy and uplifting when you sign up and after a short period of time, she will be angry and moody and have a miserable attitude toward you. Others there have complained about her from almost day one; to how unreasonable and unacceptable her attitude is, but most of the people have moved to another facility in Suffolk County, Long Island, New York just because it is most disturbing to stay in the Bohemia location.

I called in August requesting medical freeze for 4 months. I already had paid and as a courtesy it would be dispensed in the months during freeze. Turns out I was on medical freeze for 2 and not 4 months. After I was told the customer service rep made other notations in the system not reflecting what in fact she told me. I spoke to several individuals explaining the same thing and the gentleman stated, "Oh, without email confirmation as proof, we can't do anything." I explained that I never had a confirmation and he said, "We sent it." I stated that just because you send something electronically does not mean the person will get it. He didn't want to hear it.

I joined for one month and paid cash.... so I thought. Apparently I "agreed" to a monthly membership and now, a year later of never getting mail, phone calls, nothing, they want $150????? This operation is shady! I was told for $40 they would forgive my balance? SHADY! Customer Service was a 15 minute hold time and the rep was so rude and short. I am totally disputing and not paying a penny! I took one class and it was dirty and smelly. The money they collect is not going towards sanitation. Stay away! This place is just looking to take your money! And its not a real gym!

If you are looking for a horrible front desk service and place to waste your money then Lucille Roberts in Commack is the gym you are looking for. The girls at the front desk have a horrible attitude to the customers. Also they are never ready to help you because, they are too busy talking on the phone. I was a member, and this is why I don't recommend this gym to anybody.

Any chance they got at flushing they cut the hours too early. Also on weekends they close too early. I want to share a bad experience I got a year ago that took place at Forest Hills location. A woman attacked me verbally and physically. All the people around me saw that she was going to kill me when everyone helped me and stop her. I made that complaint to the manager ** is her name. I told her what happens and I call the cops. I make a report, they came and arrested her. Please any advice what I can do. They never put cameras. They treated me differently after that incident. I don't feel welcome any more.

2 Memberships cancelled in July, still being charged for one.

After realizing that working out at Lucille Roberts was not for us, my daughter and myself, we went online to cancel. We were told that we would have a penalty if we cancelled before. We therefore waited and cancelled 7/9/2013. This after being a valid customer since 5/24/11 w/ paid dues. I was paying for both memberships out of my checking account. I REALIZED this month that they were still taking out money on one account even though supposedly it was cancelled. So $22.00 since July. Not to mention that the account had went to term in May with no new contract signed. They are so ready to say you have to go the term of the contract, but they don't contact customers to sign a new contract when the term is up. They use that assumption that nothing said by the customer is reason to keep taking money.

I was under the impression that the gym would cost $1 for a risk free 2 week trial. And if you cancel before then you will get a refund. I am homeless and living in shelter with my children, suffering from mental disabilities I thought a great Zumba class will release stress. Instead, they consistently withdrew $23.00 from my debit card. I am appalled that I tried going into the gym several times explaining to cancel the membership. I even called several times to the location itself. The rep Shawn ** was a complete moron!! He basically told me so what and then lied and said reps can’t cancel memberships! That is a lie!! He then said "Oh I cancelled it today!" So why didn't the previous 20 reps do that?!? This gym is either bias or just a rip off.

As my subject says, Lucille Roberts really excel in that regard. I have been a member for about 9 months. The only reason I stayed that long is because I cannot cancel my membership. Upon joining, people at the gym gave me all the wrong information, misled me into thinking the cancellation fee is very minimum and I can cancel my membership for verity of reasons. However, that's not true after I moved to a location where there's no LR can be reached probably within an hour drive, and the customer representative told me I cannot cancel because my new zip code shows there's a gym in "the area."

My name is Sudan. I joined the Lucille Roberts gym in Irvington, NJ. It stinks there. With service, we have to sign half hour for treadmill. You are charging me for equipment fee, and you need to put back the money in my account. Else, I am cancelling my membership. You took out the best class during Mondays and Tuesdays at 5pm. We want those classes back.

I had a membership for roughly two months. I moved and decided that the trek to the closest gym would be a bit much. I went to the gym and was told I could not cancel there. I was given a piece of paper with both a cancellation number and a website. I called the number over a 30-minute period, and the phone just rang; no voice message, no answering, NOTHING!

I saw a two-week trial for Lucille Roberts online. It said that if I am not satisfied, I can cancel within 2 weeks and get a full refund. I went and was unsatisfied. I canceled online within the two weeks and also sent them a letter registered/certified requesting a refund, as per the terms of the two-week trial. It was supposed to be $15, but Lucille Roberts billed my card for $26. When I cancelled, they said they had to charge me an additional month, which was a sham and crime, and I do not know what to do. I feel angry and ripped off. I want my refund because I enrolled online and cancelled within 2 weeks. How can they get away with this? I called the customer service number within the times designated, and it said the office is closed. I faxed them my request and got no response. I called my local Lucille Roberts and said they have nothing to do with payments. This is a huge crime. I want justice. What do I do?

About a year ago, I talked to the woman at the desk in Lucille Roberts in Bayridge, Brooklyn. I told her I wanted to cancel my non-commitment membership because I wasn't using the services anymore. She told me they do not do any cancellations at this location, and I had to contact customer service on their website. Searching through their website, I couldn't find any connection to a cancellation page so I googled "contact with Lucille Roberts cancellation number". I found an enormous amount of complaints about cancelling, as well as a customer phone number (212-734-9717). I called them, but never got through to anyone.

My wife has been a member since 1997. She refers lots of customers. In fact, she brought 2 people to join 2 weeks ago. She invited another friend last week to try out the gym (with a 3-day promo pass). The manager (Ms. **) was not hospitable, professional, nor does she "have time" for them. When they said they were customers and the friend was thinking about joining, Ms. ** said that she didn't have time to deal with them and didn't care if she wanted to join or not. When asked why she was treating them so disrespectfully, she said, "I don't care."

A friend of mine got me a pass and I tried out the Astoria, NY location. However, the manager was super rude and treated us like dirt. And when we tried to look at the schedule, she removed it from my friend's hands and told us we have to wait. I simply said that it was fine and I can look it up on the website. Then when getting my ID on our way out, I was asked if I wanted to join on the same day. I said not yet since I still have a couple more days on the pass. The manager got upset and said, “No, I am the manager here and you are only allowed one day. I wouldn't allow you to have more.” She was very upset since I did not get a membership and refused to explain why.

I joined Lucille Roberts after my daughter was born in 2008. It was a 2-year contract that I didn’t even know I had until I went to cancel it. This is when I found out that I had 1 year and 8 months to go for me and my mother that joined with me. I was charged on my card for so long that I even forgot when the time passed. Of course, they didn’t notify me either so they continued to charge my card for four years. I realized it when I sent a payment, and I was checking if it went through; that was when I saw the charge from Lucille. I was in shock! I started calling, and they wouldn’t pick up the phone and kept me on hold for a long period of time just to cancel.

All classes returned to their normal 2-session schedule except Fordham, where the members are primarily Black and Hispanic. I called customer service and they said it was due to hurricane Sandy. I asked why all the other gyms returned to their regular aerobic instruction but Fordham did not - we were all affected by the weather. They continually read that “they have the right to cancel as they wish”. I call it racism!

I have a gold membership at Lucille Roberts and I have been a member for over 10 years. Since there isn't a Zumba class at Forest Hills on Tuesdays until 6:45, I decided to go to the one in Flushing to take the 5:30 class. Earlier, I had switched cars with my husband and he took my gym bag by accident with my membership card inside. I called Lucille Roberts in Flushing and I explained my situation and asked if it was possible for today to use my driver’s license as my ID. She immediately said no and stated we don't allow that. I called the location in Forest Hills and asked and they were kind enough to allow me in with my driver’s license since this was a one-time situation.

I went to Lucille Roberts in the Parkchester area of the Bronx. As soon as I walked in, there were four women behind the desk and a child. Two were having a conversation in Spanish, another woman was helping a child with homework and the last one was on the phone. No one acknowledged me when I walked in so I said, "Hello." The two women who were speaking in Spanish literally looked at me, turned back towards each other and finished talking. Not one word to me. After standing there for another 30 seconds, I realized they were not going to help me so I left. This was the second experience of discrimination in New York City the whole 27 years I lived here.

I have a non-commitment membership and I called to request for a cancellation and also for Lucille Roberts not to charge me but they insisted that they will have to charge me. I asked to speak to a manager and Cassandra, from the customer placed me on hold for approximately 25 minutes and no manager came to the phone. I called back and was told by Daniel that there was no manager available and that I have to call back since I cannot leave a message for the manager to call me back.

I joined Lucille Roberts because there was a non-commitment. I was asked to give them a credit card and I questioned it. Jackie told me, "We will not charge anything to your card. It's just for out records." This was misleading and a scam. I never stepped foot into Lucille Roberts for any reasons even to work out ever. So, I just gave them $75 just because with no services rendered. I am willing to go further with this, small claims court, media, etc. This is how strongly I feel. If Lucille Roberts is so confident in their service, why do they have to scam people and take their money? The wording Jackie used was so inappropriate.

I went in to a Lucille Roberts to cancel out of their month-to-month membership due to my moving out of state and their having no locations near where I am moving. I requested an immediate cancellation and was told this could not be done at the center, I would have to call this cancellation in. When I called in the cancellation, I was told that I must pay for an additional month. I explained that I would not be using their facilities as they are not in my relocation area and I was told that I would still have to pay an additional month. I told their representative Shawn #** that this was not acceptable. I requested to speak with his supervisor or someone else in the upper management. He said that would not be allowed and that my membership would not be cancelled before June 2012. I told him I would ask my bank not to honor any requests of Lucille Roberts and if there is a fee for this, I will come back to them for reimbursement. He then asked if he had been helpful. I told him no way and that I'm very disappointed in Lucille Roberts.

I wanted to cancel my Lucille Membership. First, I received the never ending busy signal, so I googled to try to find a better number when I happened upon this site. I was very worried I would have a similar experience. I don't know if this is what helped, but when I called them up, I mentioned that I read online about a lot of unhappy customers and the guy assured me that the cancellation would go through after the 30-day notice since they had a record that I called. I said, "Sure, that's what everyone else online said and it seems you guys lost any record of them calling. I guess we'll see what happens, but if it doesn't work out, I can always charge back the fees on my credit card."

My Lucille Roberts membership cancellation has been ignored. I called the number for cancellation and was told it would be taken care of after the 30th day. The last charge would be on January 23, 20012. I am still being charged. I have the conversation recorded on my phone. I need this matter to be taken care of ASAP.

I canceled my daughter's membership in August 2011 and they're still auto debiting my credit card. I have been trying to cancel my membership since 10/2011 after I fractured my ankle. I got the runaround from my gym at Nanuet, NY. They told me to do it online. Online, it says you must now call the main number: 212-734-9717. No one answers at this phone! I filed a complaint with the BBB in January 2012. They just responded that LR has not responded to them and nothing they can do but keep a judgment against them. This is absurd. Please advise if you are able to do anything. Thank you.

On Friday, July, 29, 2011, I called Lucille Roberts (LR) at 4:20 PM to cancel. A generic prompt stated the office was closed. The website hours stated (I have a print out of the screen image as evidence), Monday-Friday 9AM-12PM and 1PM-5PM. I received a superfluous of payment emails. At 4:25PM, I sent an email stating that I would like to cancel, but I was unable to, due to the office closing early. I never received a response. I tried calling back a month later. After waiting on hold for nearly 30 minutes (either a lot of people were calling the cancellation line, or this is a tactic to keep people from cancelling), I finally got through to a representative.

I had a one year membership for my daughter and myself. I signed up on January 2011. Not to mention, I had not gone to the gym for at least half a year, because of 3 things; my mother was dying of cancer, my daughter was in and out of mental hospitals that whole year and I also have a baby which I paid extra for babysitting. In their, let’s say, 8 ft by 8 ft tiny room have babies that couldn't walk to 10 year old jumping around like wild animals.

My wife was invited by another member to a free day at the gym. During her visit she was bombarded with high pressure sales tactics. My wife is Spanish, and English is a second language to her, yet she was very clear when she advised the sales rep, "I am not authorized to purchase a contract and I am only here with my friend for the 1 day". The sales rep told her she had to sign a form that allowed her the free 1 day access. Again Mery, advised that she does not want or authorize a contract. The sales rep told her to sign the form and there is no obligation to continue with a membership, that this was a 1 time charge to use the gym.

My daughter Diane ** joined. I gave her permission to have the monthly fee taken from my checking account. This was 18 years ago and they are still taking the $19.69/month. I cannot get them to stop. This is nonsense. You can't get anyone by phone and all the locations have closed in my area.

I've emailed Lucille Roberts to let them know that I wanted to cancel my daughter's membership since November 1, 2011. All of those having problems with getting your money back, contact the Better Business Bureau.

This is horrible! Lucille Roberts has the worst customer service that I have ever encountered in my whole life. Their phone representatives are rude and very unprofessional. They show no care or compassion or offer to help in any way. I'm pretty sure there are a few women in one small office that handle all claims as I get the same people every time I call.

I called them and froze my account for one month. Then I called to cancel my subscription to the gym because I moved. They told me that they would charge me for one more month (June 2011) which is the procedure per the contract. I called them on 9/19/2011 to complain that they were still charging me & they said they had no record of the call saying that I wanted to cancel. They refused to acknowledge that maybe they had made an error. Also they refused to credit my account even for one month, let alone the other charges. They are not accommodating at all and I have heard they are this way with everyone who tries to cancel. Their business practices are highly substandard as far as trying to please the consumer. They are very accommodating though when you sign up and hand them a check!

I can't cancel my membership immediately because it requires a 30-day notice. I must call the above phone number but it is always busy. Today, it actually rang--for a long time. So I called the local club and I was told to write to them. I wrote on August 1 stating that my membership is still being charged. I am still dialing that same phone number but I wasn't able to get through so I filed a complaint with American Express stating that I wish to file a formal complaint as this is illegal.

I am being billed monthly despite no longer being a member. I contacted customer service and was told that the monthly charges would cease. They have not. I am still being charged monthly. I am unable to complain via their website because despite charging me every month, they no longer recognize me as a member.

I became a member on 5/6/2011. My member number is **. When I joined, I got a copy of the classes that were included in my membership. Everything was fine for over a month and then one day, I went to take one of my classes as usual, and I was stopped at the door. I was told that in order for me to take that class on that day, I had to pay $40 extra.

On or about Feb. 8th I joined a gym through what was explained to me a contract I could opt out of at anytime--without membership fees. I was further told that the membership would be charged on the 8th of every month. Well, not only have I been charged before the 8th of every month, but now they are talking what they refer to as "service fees" every 6 months which was taken from my account on June 27th. Do the math. I haven’t been a member for 6 months and when I contacted customer service because no one in the actual gym wants to be bothered, the man I spoke to refused to give me a supervisor stating that one was not available on this day! I am now broke thanks to Lucille Roberts and if I cancel my membership, I will lose even more.

I signed a year contract in Oct 09 and paid it off in Nov 10 and was told that if I didn't renew it then, my card would cancel and I wouldn't be able to come to the gym. I found out that they were still taking monthly payments out of my account for Dec, Jan and Feb and they overdrew my account. When I called all they could say was that I could cancel an account that wasn't supposed to exist and I couldn't get my money back.

I had a two year contract with Lucille Roberts starting April 2009. In September 2010, they called me to tell me that my account had expired and I needed a new account. I was surprised since I had about 6 months to go, only to be told I had to sign up for a new contract. I signed another 2-year contract to be called 2 days later, saying that they had made an error and I still had 6 months left. They said they would fix the situation, except that they started charging me for both accounts. I kept going back to the place and calling. They said that the manager was working on it and that there was no direct number to customer service. After two months of this, I googled and found a number for customer service, since it wasn't advertised on their website. I was calling numerous times. Finally, they fixed the accounts to stop charging me for both. But when I said I just wanted to cancel the new account, that I was forced into purchasing, they said they would still have to charge me the $100 cancellation fee. But they understood that no fault of mine was involved in this horrific breakdown in system organization.

A couple of months ago, I sent a medical freeze form along with the doctor's note. They claimed that they did not receive it. I was willing to re-send everything and they refused to accept. They make it impossible to get a letter to them and you can't go in person or fax. They are so rude. I would not recommend anyone to join this gym. They are clearly not trying to help their sick customers. I so regret joining Lucille Roberts.

I joined Lucille Roberts with my niece in August 2002. We were advised that there were no commitments and we can cancel at anytime. We went maybe two or three times. So in November 2002, I tried to cancel our membership (I was paying for the two of us). They told me the only way to cancel was in writing. I sent them a letter requesting they cancel my membership. In October 2010, I come to find that they never canceled my membership. They have been withdrawing money from my bank account for the past eight years. I never realized because it never said Lucille Roberts on my bank statement. It just stated draft.

I joined a little over a month ago. I have been there less than three time do to there limited hours. I was not allowed to enter the gym on 11/4/10 despite having my state issued ID. I was not told of this policy until that date in question. I requested to have my membership cancelled and was then informed of a cancellation fee for the first time.

On July 1, 2010, I faxed this letter to Corporate office for which I received a confirmation receipt. "My name is Mrs. Selinet **, the purpose of this letter is to express my sincere regrets for the need of my account cancellation effective July 1, 2010 due to high risk on what is my first pregnancy at age 37. I thank you in advance for your understanding. If there is anything I can do like freeze my account for one (1) full year I would, since my due date for this pregnancy is February 2011. If there is such freeze please reply back to this letter and I would make any changes needed.

I cancelled my membership from dissatisfaction. I was not aware or fully explained to about the total cost of membership. I was given and shown a price for membership which did not included other charges that appeared on the contract afterwards, such as bank, process, charges, etc. Furthermore, I later found out I was not given the option in the beginning to opt out from these additional charges.

They misinformed customers to get the membership. They lied to me. She told me that I didn't need to pay extra money to use the location by my house. I joined the gym in a different location and now they don't let me use the one that is close by me. I spoke to customer service and they don't want to help me out. They are very rude, and they told me that there is nothing they can do to help me out. They lied big time so I can get a membership then they don't take responsibility of their lies.

To explore the $1 promotion for Lucille Roberts, Njoki and Karen went to visit the 50 East 42nd Street location in Manhattan on April 28, 2010. We were told that April 28, 2010 was the last day for the promotion. If we do lock in the promotion, we have until Friday, April 30, 2010 to cancel. During our session with the Lucille Roberts representative, she never indicated that there would be a cancellation fee. On April 30, 2010, Karen called to cancel promotion and informed that we would both not be obtaining membership and please cancel. She was not allowed to cancel the membership because they were unable to find any records (Customer Name, Debit Card no. or address) of signing up the for the $1 promotion. She was told to call customer service back on Monday, May 3, 2010.

On 5/20/10 I signed up to join this gym and later on in the day my sister was interested in joining this gym as well. As a favor I put the first payment on my credit card for her, I spoke to the representative at the front desk who informed me that there will be no additional charges made to my credit card. She never informed me that I would be forced to pay multiple payments for my sister monthly. I explained to the corporate office multiple times of this situation, but they refused to do anything and said I "signed" a contract. I then proceeded to explain that I never signed a contract and that I was never informed that by paying one month for my sister out of the kindness of my heart would enlist me in a one year contract.

I signed up for a 2 year contract. I did visit the gym twice. I then decided to cancel the contract. When I contact customer service, an automated voice tells me that I have to enter my telephone number in order to speak to someone. My number is rejected. I call the gym in Brooklyn where I signed up to cancel and they tell me that they have no access to do cancellations and refers me back to customer service.

I needed a yoga class for stress. I told "Natasha" with LR, that I only wanted to try membership for a month to see if I even liked yoga. She said that she understood and took my debit card number while at the same time assuring me that it was just a formality. I made sure she understood that I wanted nothing to do with an automatic membership renewal. I only went to LR three times in January and so I decided that I did not want to renew my membership. I tried to call the number LR (Austin St.) provided. They told me that I had to call that number but no one answered! I tried calling the entire month of February.

At Lucille Roberts gym in Bayside the 9:15 am and 10:00 am classes have been over crowded for months. Complaints have been made to add a class but they did nothing. Today, I went to class and was turned away because it was too crowded. I do not want to go all the way there every day and be told the class is filled. I asked to talk to a supervisor, no supervisor. I called, no supervisor. They just want your money and to hell with you. My hands are tied.

I have been a member of Lucille Roberts since 2005. I hadn't used their facilities the last couple of years but had been paying their monthly fee of $21.00 a month although I was not in a contract. Three weeks ago I decided to use their facility and had inquired on their new promotion which was less than what I was paying. They had these young girls working there. They look like they were still in high school. Anyways, the girl told me about renewing my contract (which wasn't effective for another 30 days since I had just made a payment for the current month). She told me I had 30 days to decide if I want to keep the membership or not being that I didn't start as of yet. So after hearing about another local gym that had better facilities, convenient gym hours (LR opens at 9 am in my area which is too late to work out in the mornings) I had decided that gym would better suit my needs.

When I did contact LR, which was in writing, because they never answered their phone, I explained my situation and asked to be released from my contract.

I opened a year membership at Lucille Roberts for me and my mother, assuming that a year membership meant, after a year, if you don't renew, you are no longer a member; otherwise, it should be called "a lifetime membership." Anyway, when I called them to ask for a number to cancel it, they gave me a telephone number that is constantly busy. And when I did get through, it was just a recording stating that they are out for lunch.

On April 1, 2010 I received a letter indicating my membership had been cancelled. I was dumbfounded! I have been harassed by a fellow member and I was punished. According to the club manager, Jen, my cancellation was a precautionary measure. I received a call from Dana the District Manager who indicated that I cost the club two sales when I asked Jessica not to call me “hun” when leaving a message for Jen to follow up my complaint.

I would like to know how we can get New Steps. The steps we have do not lock together. They are very dangerous. I have seen clients fall off of the steps. I have even seen Instructors fall off the steps when given classes and taking classes. Something has to be done. I don't want to break my ankle. This matter needs to be addressed immediately. This is a perfect time to get New Steps. It's spring time and a lot of people will be taking vacation and exercising outside. Please address this matter as soon as possible.

I purchased a gym membership on 1/27/07 that was for 2 years. I was told my membership would expire on 1/27/09. I went to the gym religiously despite the nasty conditions and unprofessional staff for a good 1 1/2 years. Well, in September, my wallet along with all my credit cards were stolen. I had to cancel everything and start fresh of course by the time I got my new card I was behind in my payments. I called immediately to provide my new credit info. You can never reach anyone their office is always closed by 4pm and the wait time during open hours exceed 30 minutes. For months, I tried to get someone on the phone and at the same time I was unable to use my membership.

I had joined Lucille Roberts Gym for one year with the low price of $15 a month, which is actually not $15 a month. After a year, I was no longer attending due to the fact that they oversell memberships and there is not enough room for everyone to get in the class. After my year was up, I was not aware they just renew your contract if you don't contact them. My bank switched from Wamu to Chase so they were unable to continue to bill me, which I wasn't aware of because I thought I was no longer a member anyway.

I registered my wife with Lucille Roberts two weeks ago and I did ask them if there was any waiting list for the cardio machines. They told me no and that she could come at any time. Unfortunately, this was a lie. They gave my wife a hard time on the second day that she used the gym. Someone asked her to leave the machine because this person signs her name on this machine even though she had a similar cardio machine next to it.

I worked as a Zumba instructor for this facility and never got paid. I did 2 classes on Monday, December 7, 2009 and Monday, December 14, 2009, both at 6:30PM. I received a W2 yesterday yet I never received a paycheck. I'm trying to get in touch with the corporate offices at 212. It is impossible. I do not feel that I should have to pay taxes on a service that I never got paid for.

I purchased a 1-yr PTF Gold + 1-yr Free FLN membership by credit card on 12/21/2009 from Lucille Roberts in Forest Hills, Queens, New York 11375. I specifically told them to make the membership effective on 12/26/2009. This was a Christmas Gift for my wife. The enrollment date is 12/26/2009. The expiration date is 12/26/2011. On the official membership card itself, it says, "Valid 12/26/2009-12/26/2011." My wife said that she did not have time for the membership, so I tried to cancel/terminate the membership on 12/26/2009.

Lucille Roberts has the worst customer service! Their customer service line (212) 734-9717 is open from 8 or 9AM to 4PM. Most people have to call during work hours if they have a concern. If you don't call at exactly 8AM, the line is busy all day long and at 4 on the dot, the recording picks up with no option to leave a message. I have been disputing a claim with them for a year now, faxing over letters and documents asking for assistance. I cancelled my membership with Lucille Roberts. I paid the $47 fee to cancel and was told they wouldn't be withdrawing money anymore back in June and I just received a withdrawal fee for $11.71 from Lucille Roberts. They have cost me numerous overdraft fees with my bank and have thrown my whole budget off balance.

I purchased a membership for myself and my sister (two-year membership). This expired last October 2008. I recently received two post cards, one in her name and one in my name, advising us that we owed past unpaid dues, fees, and late charges. I have not been to their facility in more than two years, and I cancelled my membership at the end of the two-year term, membership numbers ** and **. I tried calling several times the number they provide on their post card and it is always busy. When it is not busy, you get a recording saying they are closed. I cancelled my credit card so that they would not charge me any more fees for a membership that I no longer have or want. I am also making a complaint with the Better Business Bureau. Thank you for your assistance.

On 6/17/09, I went to the Lucille Roberts Gym to join and gave my MCU debit card for the membership fee and 1st month's payment. The manager, Carol, swiped my card twice commenting that the transaction did not go through. A day later, I checked my online statement and the transaction had, in fact, gone through 2 times for the amount of $107.38. I immediately contacted Lucille Roberts Customer Service and got really bad customer service. I told them I wanted to cancel immediately and I wanted a refund of my membership and the double billed amount. I sent in all the documents they asked for (membership card, contract, and copy of my bank statement of the amount double billed). I have finally received a check for the $107.38 membership but nothing regarding the mistaken double billing. This is the most unprofessional establishment I have ever dealt with. I would appreciate any help regarding this matter. The Lucille Roberts Customer Service number is 212-734-9717.

OMG, I cannot express how much I kicked myself in the ** every single day on joining Lucille Roberts. They have the worse customer service known to man and seem to pride themselves on hiring the most moronic people you will ever encounter. The line is always busy all day everyday and surprise! At 4pm, they are closed. You can never ever get through to anyone to help with any issue. I have been trying to cancel my membership that I shouldn't even be charged for!

I signed up for a 1-year contract in 2007 and I'm still being charged. When you try calling the customer service number, you never get anyone or it's busy. I never in my life had to deal with something like this. I've been trying for almost a year to speak to a person and see why I am still being charged. A good friend of mine is going through the same thing with this gym. This is not fair what they are doing. They make it so easy for you to sign up but it's nearly impossible to speak with a customer rep to get this issue resolved. Please help!

A personal trainer obtained my personal information and proceeded to CALL MY HOME on AUGUST 10 2008 a Sunday evening & after business hrs until my husband interjected. I was at work at the time. What is so bad about this situation is the trainer approached me at the gym I told him then I was not interested I could not afford it also I was uncomfortable because he was a man. Why would I go to an all woman's gym only to have a male personal trainer? No men are allowed there except security or trainers at least that's what they told me at the time of registration.

First, the terms of my membership were misrepresented to me -- I was told that my membership would start on my first visit to the gym. Later, I was told that it started on the day of the transaction. Second, I made arrangements for my monthly fee to be billed to my credit card. But without any other notice, I received a collection notice stating that I owed fees for many months and that the debt would soon be referred to a collection agency. When I called to inquire, a customer service rep told me that the card on file had become inactive (this is true, I had changed banks) and claimed that attempts had been made to reach me.

I sent a letter to Mr. Roberts on July 3, 2008 describing the deplorable conditions at his company's Wall St. location and asking for a pro-rated refund of my membership. More than a month later, I have yet to receive a response. On the same date, I called the company's corporate headquarters to file a complaint and while the representative I spoke with was very apologetic, she did not offer to bump the issue up the chain of command and I've not received a call back from the company even acknowledging my complaint.

What happened is that Im trying to cancel my membership from the gym, because I'm not using it, and when I call I wait for more than 20 minutes and nobody helps me. Im paying for a service that I dont use, Im losing my money.

This is the second time I've been going that NO ONE ever showed up and security for the bldg is not allowed to let clients in without an employee. A trainer arrived,(7:45 AM) and we were allowed upstairs. When I left at 8:30 AM no one was there. I was unable to reach ANYONE at the customer service number. I will continue to send in complaints as long as this happens whilel I attend this gym.

The problem I have with Lucille Roberts is that I sign a contract for membership for two years. They took the money directly out of my checking account. When the two years was up I didnt recieve a letter nor a phone call asking me to renew my membership. I thought that was the end of that. This was in 2003.

I thought that all business ask you do you wish to renew your membership. They have been taking money out of my checking account for four years. When I close the account and open up a new account. They could not longer steal for me. That when they start sending me letter for payment of $210.00. They have never try to contact me before.

I received a post card on June 23, informing me that I had an overdue balance due. The postcard was dated June 16. It took me two days to finally get through on their customer service phone number because it was continually busy. When I finally spoke with someone, the representative then informed me that, as of June 20th, I owed an additional month. I did not even know that my one year membership had extended past September 2007 (a year after I signed up for the one-year membership).

My gym membership expired with Lucille Roberts 2/23/2007. However, they continued to charge my account.

I rejoined Lucille Roberts, and was told that if I paid up front, I will receive free teashirt, water bottle, and lower rates. It turns out that this was some kind of a contract that I paid in full without realizing it. To my knowledge I paid in full because of the free shirt and the bottle as well as a lower rate. I was never informed that I am obliged to be a member for two consecutive years!

I have a member ship for this gym, I was checking my bank account, and i noticed that they withdrew the monthly fee for may on may13 of 2008 without my permission. I am not enrolled with any automatic pay but i do pay with my card because they only allow money order or credit card payment. I was told that because i pay with my card that they are allowed to that. And i believe that that is not true.

I joined Lucille Roberts with the above mentioned membership number. This membership was initiated in February 2005 with a 2 year agreement. The payments were automatically deducted from my credit card each month in the amount of $21.85. It was my understanding that at the end of this 2 year agreement that these deductions would cease as of January 2007, but they did not. I didn't realize that these charges had continued throughout 2007 until I gave a close inspection of my credit card statements in December 2007.

I went in to a Lucille Roberts gym in Yonkers, NY and asked if they had a monthly fee, meaning I wanted to pay for one month. It was explained to me that it would be cheaper to buy a membership but since I was moving out of the country to study, I wanted a one month only charge to use the facilities. She charged me $59.24 and never mentioned that they would take out further monthly installments or that there was a 30-month cancellation fee. I stopped using the gym the day before my month was finished only to discover a few days later that I had been charged another $51.24. I called the gym, and they rudely directed me toward a customer service number who rudely informed me of their 30-day policy and that the charge would stand. I definitely will never use any Lucille Robert's facility and will make sure everyone knows about this.