Las Vegas Athletic Clubs Reviews

Even though I had a prior bad experience with billing, a few of my friends went to LVAC so I thought I’d try it again. I should’ve know better... about a month into my membership I tried to call to change my payment account information and they told me I didn’t have an account. I called all of 3 different times to speak to a person which they claim isn’t on the account... I even tried to do the automatic payment system several times. Payment never even came out of my account! They told me I’d have to come in and do paperwork again if I wanted to continue using the facility. I was going through a divorce and just broke my foot in three places so I decided now wasn’t the best time and I just lucked out of someone dropping the ball. They claim they emailed, called, and sent mail to my house several times which is all lies!

I used a guest pass today with a member. When I filled out their waiver form they asked to hold my driver's license. I said I did not like that idea and asked why that was necessary. I was told it's "policy" so they know who is in the club. Well the waiver form has more than enough information for them to "know" who's in the club so this is nothing more than a thinly veiled method of forcing you to speak to membership before you leave.

I paid $$$ upfront so I only have to pay $98 a year. They have incompetent staff as I asked many times if I owed money (including last month) and was told no. So apparently this is the main scam in this industry. I specifically asked when I paid my wife's membership in March if I owed money for my membership and I was told I did not. Then my wife and I started going again a few weeks ago, no problem getting in (went 3 times) until tonight. The very first time back last month I specifically asked again if I owed money because I said I thought my membership fees might be due and I was told I did not. Tonight they say my membership is inactive and I haven't paid for two years??? I finally get the manager after talking to other people who couldn't do anything and he can't do anything either.

When we first joined, we were told that if we had to cancel it would just be $35. Unfortunately, it was not until now that we read the 2 year contact and saw that it says $50 to cancel and we are not allowed to cancel unless we move very far away. We are moving out of state but they require that we submit proof of utility payments or something?!? We are unable to do that since we are traveling to different Airbnb’s for the next 6 months (across the county) then relocating to a different state afterwards. They will not allow us to cancel since we will no longer be living in this state, this is ridiculous!

I was previously with LVAC and used my 2-year contract up and then canceled as I left town. It was an awful relationship during those 2 years but I made it work. When I came back to town I signed up again. I was told I could cancel for $50 (I was also told this my first go around so I did not misunderstand or hear incorrectly). I called to cancel because I never go because it is inconvenient (location wise), overly crowded for when I can go and the people have gotten rude (employees not gym goers). I was told I had to pay my contract in full less 25%. I brought up the 50$ thing and was told that is not anything they do and to review my contract. If it is not something they offer why did I get told it twice and it appears a ton of other people have the same issue. My younger sister canceled her contract for $35 and she was about 8 months into it. Complete BS.

In an attempt to lower my monthly membership costs by $8 a month by switching from $35 a month that included a poor towel service, one size and coarse feeling against your skin. A body fat and training in person guide that was useless in my case. Reducing these 3 amenities to $26 a month was then going to incur another charge of $35 just to switch it. This is after 3 weeks of being a member in total. I paid the $99 to not have a contract because who signs a contract for anything anymore (26 months is theirs).

Some guy made my husband sign a contract and told us that it's just 5 dollars and you can decide within a month whether you want to continue coming, but after that day we did not go to the gym. After 2 months we get a call saying that you are into a contract that has your sign on it and we cannot help it. Either pay the amount or we will send it to collections. Ridiculous behavior by the management when we told them the situation. I don't know where to make a complaint about this.

Unbelievable. This place is fraudulent. They will continue to charge your credit card, and refuse to reimburse. Total crooks. And the customer service people basically laugh in your face about it. NEVER CONSIDER JOINING, regardless of if you like the facility (way too crowded), or expect to just keep paying whether you use it or not. Sucks I have to give it a star, it deserves a zero. Absolute worst management you could ever imagine, they must not have souls. If an attorney is considering class action against these crooks, please feel free to contact me.

The gym is nice, but it is often overcrowded, so after our two year contract was up, we switched to a smaller gym. Oddly enough, we're still getting aggressive calls about renewal. It's ridiculous honestly. I blocked their number but this morning the blocking app reported 7 calls from them in like a one minute time frame. Our last payment was in November so we only had that one month left and when it was over we left. I'm not sure what's going on with them but it's annoying.

I've been a member of LVAC since 2011. They have always had the newest equipment and strive to keep it in good working order. As an example, last year they replaced ALL of their old spin machines with brand new ones. Their classes are top notch... HEAT, the Les Mills classes, Kettlebells, all really well run with good strong instructors. Is it busy sometimes? Yep, just like every gym, but if you want a great gym at a great price, this is the place.

I joined hoping that swimming would help my multiple sclerosis. I am unable to lift weights or run/treadmill. I used the membership for 9 months but my MS has progressed and I can no longer swim. I went to cancel and brought a doctor’s note that said I was disabled. The very young woman behind the counter kept saying the word "contract" and then said "I never heard of multiple sclerosis. Is it serious?". Really. I am disabled and they refuse to cancel my account. I am close to having to live in a wheelchair. Should I bring that into the gym and then drop myself into the pool with dead legs and no lifeguard? I take 3 pain pills per day. I cannot utilize this gym anymore and they don’t care about disabled individuals.

I read through the reviews on LVAC. Most of them were negative. Quite a few of them mentioned the used-car-salespersonish vibe of the staff at LVAC. Many focused on what appeared to be the underhanded and unethical tactics LVAC either tacitly tolerates or actively encourages with respect to their contract terms, esp when it comes to cancellations. However, the newest LVAC in North Las Vegas on Decatur is closer to my house than my current gym and looks nice from the outside. So, I went to visit with all of that in mind. On my first visit, I can confirm that the salesperson giving me the tour, in my opinion, very much fit the bill of a high-pressure salesperson that I'd expect to encounter on a used car lot. The gym, at about noon on a weekday, was very crowded. I told the salesperson that I thought the gym was very crowded.

Updated on 11/09/2020: I joined LVAC in 2016 and used the services only once. I found it uncomfortable and stuffy. I moved from Las Vegas to Hawaii in 2017 and tried to contact them before I left several times. I finally got ahold of a human and tried to submit my new lease to cancel and they wouldn't accept it. They said I needed 2 forms of proof. So when I arrived in Hawaii and renewed my drivers license I submitted that and my lease and they said that wasn't enough...so I send it again with my utility bill and heard nothing. 6 months later I received a phone call from a collection agency telling me to pay them because LVAC sent my account to collections. It's been 3 years and 3 different agencies have tried to collect. I just keep telling them my circumstances...They sell it to another and it starts all over again. This is what you get with LVAC...bad customer service and credit problems. Go there at your own risk, and financial peril.

When I signed up for LVAC I was told by the sales representative that I could cancel for $50 at any time if I did not like it. I went there to try to get in shape by swimming but the chlorine level extremely stung my eyes and I wanted out. When I tried to quit they told me there is no such policy and I would have to pay off the membership. I am currently looking for other people who have gotten screwed by these people and I am up to 3. My phone number is ** if you are another person who has been frauded.

Corporate incompetence. The employee who puts in the website, class schedule and their rooms is not doing their job! Thereby wasting my time and energy, very frustrating. And some of the employees are rude. I've asked for a refund as this is not working for me, answer, NO. So I've wasted $150.00.

I have read the previous reviews and 3/4 of them are assorted complaints about the attempted cancellation of two-year contractual memberships. Personally I think it is obvious to anyone on the day they sign up that the membership is a two-year membership of $10 to join and for $23 per month for two years which I feel is a reasonable price. There are other shorter term memberships at other prices, but the reviewers chose to buy themselves a two-year membership and then write a hostile review when it couldn't be easily cancelled after one month or two. The solution to that is not to sign a long-term contract if you don't fully intend to follow the through.

Do not join this gym, you will wait forever for a machine to workout on. There are signs and even in-house CCTV ads saying not to make sounds while working out or you must not smell... lol. What about CELLPHONES!!!! There are so many people hogging up a machine by sitting there texting for like 10 minutes straight. LVAC says NOTHING about this. The only way to get on the machine is to verbally threaten the person texting, which is easy to do because it's usually a girl or a small guy.

Be careful with that gym. In my experience they cheated me, they told me that I could cancel at any time for $50 and it turns out that it is a lie. Now they want to charge me $385. They're not serious. They're some delinquent liars, thieves who deceive the customer. I do not speak English well and I said I do not understand English well. Then I return with my friend to translate me and they told me not to go you we are looking for someone to translate. I thought that kind people are going to help me, but no, it was to cheat me and I was cheated.

This gym shut down the entire pool area for a 2 week renovation. Manager says the steam room has knee pumps and works better than before. Never shut down in last 3 years I've been coming here. Since renovations in April 2016 it's been shut almost every weekend minus 2 or 3 tops. Now into September still closed and they will never tell you why. No one says if it's broke or anything. Just keep putting up signs. It's a joke.

When I first moved to vegas about 4 years ago I got a membership for my current fiance at the time and myself under my name and my bank account. After trying to cancel when she was moving (she only lives there a month before she left) They told me they needed proof of address change etc. This was impossible as she didn't even have a NV id in the first place. Anyway I drove all the way down to try to pay the cancel fee of 50$, the lady gave me the runaround and refused. So I unauthorized it from my bank so they couldn't draft anymore. I was still willing to keep and pay for my membership before this. This resulted in them charging me an absurd 600+ dollars and putting me into collections. Now they do not respond with my emails trying to work it out and come back. An absolute miscarriage of customer service all around. There are plenty of other good gyms in this city. I regret even considering coming back to this one.

It is ridiculous that while I am using a machine that the cleaning lady literally cleans underneath my seat and all around on both sides of me. I have to be careful not to hit her with the machine as I use the machine. All weekend they have another cleaning lady in the prime Saturday and Sunday packed hours steam cleaning the floor while everyone tries to edge around so they can walk through. I hate this place. On top of this, the spin instructor banned those from her class that wear their own headphones. This place is ridiculous!!!

I was a member of the Las Vegas Athletic Club for two years. I had 22 years in the military and I am retired, 19 more years working for the Government and retired. I am 62 years old. On April 1, 2015, I wrote an email to VP Bill ** about several issues I had while working out at LVAC. I have talked to several of his managers, Joe and Vince, at LVAC several times about these issues before writing Mr. **.

Well I just cancelled my LVAC membership after weeks of terrible experiences. I've been a member for 12 years. The gym is extremely overcrowded and filthy. The front desk employees are always on their phone or talking to each other so it takes far too long just to check in. I ordered a protein shake and had to wait 15 minutes because the girl went in the back room and forgot I ordered something and I was the ONLY customer. None of the employees will help with anything because they either don't speak English or are too busy watching TV or on their phones. Last but definitely not least and this is a big problem that they play the same 5 crappy old songs that are way too loud. None listens to it. We all have our own music that we can't hear because LVAC terrible music is so loud. I'm officially done at LVAC!

The 215 & Flamingo location in Las Vegas, most of the greeters are teenagers. They are very unprofessional. They have no supervision at all. They always talking to each other. They check you out expecting to found something wrong with your membership... Looks like.

I moved to a new state where there were no LVAC clubs. I called to cancel my membership and was directed to email supporting new address documents. 2 months pass and I called to ask why I am still being billed for membership that was cancelled. They informed me they never received my documents nor had they received the $50 cancellation fee. When I told them I was not directed on this they said they would review the audio tapes. I called my bank to dispute the charges as I had the documentation trail to support my dispute against LVAC. 3 months later they were now trying to collect past due amounts as they were still charging me. Knowing that I had disputed and gotten my rightful money back I paid the $50 if this is what it would take to get them out of my life.

Several years have been subjected to rude, loudmouth and lack to correct through proper hiring, training with non-offensive basic customer skills happens all too often at the 215 and Eastern Las Vegas Athletic Club. Too many memberships sold, no occupancy followed overcrowded, ignoramus using pool facilities as a locker room. Dirty Street apparel and footwear lined up outside Sauna, Steam Room and a General Manager who is grossly out of shape that creates problems for select members. A liar who is mostly likely dishonest as the two go hand and hand.

I love the club and been a customer for 9 years total, which makes me feel so upset that every time I've had to call them I feel so (pardon my language) screwed over by them. I called them on the day my bill was due. ON THE DAY my bill was due I had to give them my new billing information so that they could process my payment. They still charged me a fee despite my payment not being late. Out of 9 years I've had to call a total of three times. I seem to be getting a fee those few times I had new information.

DO NOT SIGN UP!! Nothing short of a doctor's note saying you can never use the gym for the rest of your life will get you out of this contract. Even then, the fee costs too much! I would select negative stars for this shady gym. When I signed up I walked in with a new co-worker, turned out she was not 18 yet. I had no idea until we were talking with the scam-artist/employee. Instead of being happy with one shady deal with my own sign-up, he told us I only had to sign my name on her form for her to come when I am there. I even asked “what would happen if neither of us worked at our part-time jobs anymore, how could we close our accounts?” He said “that would be no problem” we only have to call corporate and I would have nothing to do with this girl's account.

WORST CUSTOMER SERVICE EVER. THIS COMPANY IS A TOTAL RACKET. Wrote a letter into corporate to cancel my month to month membership and 2 months later, I was STILL being charged. When I FINALLY got through to customer service on the phone, they were EXTREMELY rude and completely unwilling to help resolve the situation. The lady claimed she was a manager but refused to give her name for future reference, and eventually HUNG up the phone on me intentionally before I could finish the conversation. DO NOT GIVE THIS COMPANY BUSINESS, NO MATTER WHAT YOU DO (a quick Google search on reviews will yield countless customer reviews with similar results who had a nightmare dealing with this awful company). I've never encountered service with a company this bad before, and that says a lot. Just say no.

My daughter went in to join for a temporary amount of time because she was moving out of state in several months. She was told that she can apply for a month to month membership and that she can cancel at any time without any fees. Just give a month in advance notice which she did. So she trustingly decided to join. As soon as time came to cancel, she was now told that she would have to contact member services to handle it. Understandable. A 50.00 cancellation fee plus several documents to prove she left was needed. Train your sales people to know the process before they start improvising and lying just to get a sale. Nice facility, but I would never recommend to anyone. LYING IS BAD.