Las Vegas Athletic Clubs Reviews

Literally the entire basis of the purchase was that I could make a one-time non-recurring payment in case my friend decided they didn't want it. That was the whole conversation. Well predictably judging by the complaints I've seen with the BBB, they had other plans. Several months later I get a letter about late payments. I assume it's a mistake and contact them explaining I already paid, it was a one-time thing, non-recurring etc. They were rude. Treated me like I was a thief, and were condescending saying something to the effect that "well if you can't afford it you shouldn't have signed it." I then made a complaint to the corporate office and they emailed me a copy of a contract that I NEVER SIGNED! I was baffled and floored.

Then I remembered. After our agreement and after swiping my card the very polite salesperson said to me, "We just need your signature here, and we usually just leave these areas blank for a one-time payment and I'll make a note in the system." Are you kidding me? Obviously they went back and wrote in whatever they wanted, in this case a contract for several years.

I know some may think, "well you shouldn't have signed it" but I never for a second imagined a business this public would do something so dirty. That's how the mafia operates, not an athletic club. I assumed this was the exact contract every person signs and so OBVIOUSLY there would be places for long term monthly contracts and since these didn't apply to me it was no big deal leaving them blank. I mean, I'm not paranoid, I don't generally assume a business like this is looking to rip me off in such a blatant and dirty way, maybe I need to be more cynical.

I explained all of this to their corporate office and didn't hear back, so I hoped it was resolved, but after all of this I sort of doubted it. Sure enough, yesterday I get a letter from a collections agency saying I owe over $700 (Keep in mind I paid like $200-$300 upfront for 6 months, this was not cheap). Here's some additional background: My friend used this once and got very sick close to that time and spent a lot of time in and out of the hospital, unable to workout. LVAC basically got $200-$300 from me for 1 gym visit WHICH I'M FINE WITH BECAUSE THAT'S WHAT I AGREED TO!

Sorry for yelling. But it's not like they are out money on this. They already made a ton for 0 work and 1 gym visit. What I refuse to do is give them another $700 for something I did not sign and for something never used. Any help is appreciated, and others with complaints, we need to get the word out about this company. Apparently they do this all the time. Is there some kind of collective lawsuit we can do maybe? They should be shut down, let another gym that runs their business more honestly fill their spot.

I called LVAC yesterday. As a previous member, who enjoyed the services they offer, I was interested in renewing my membership. The girl told me I owed them $906.85! As my acct had gone to collections and was accruing interest. She did offer to make it go away if I paid half. Since I was never contacted, when they were looking into it, I hardly think this is fair. I am a single mother who was literally forced to leave her home. It was an emergent situation that I had no control over. I did not have any family in Vegas and few friends, as we had only recently moved to Vegas, when we had to leave. Under the circumstances, I think that my acct needs to be cleared.

After a few months of membership, I was accepted to a college in Los Angeles, so I immediately thought being that far from any of their locations it would be easily understood. It took me a month to get settled into my new place and also to prove I did move to LA. For example, a driver’s license, utility bill, lease agreement, school tuition receipt and whatever else I could think of that would be considered that I was no longer residing in Las Vegas. I faxed in the items required on the contract and marked it attention "Canceled Membership Request". A few months passed and the club continued to charge my debit account and being on a college budget, I made it a priority to get the membership cancellation resolved. I had all of my paperwork together and called in to get the information as to where to send it in, so what was the issue?

After being placed on indefinite hold each time I called and not being told who the contact person was to send it to, I finally got someone to call me back when I acted as if I wanted to refer a friend for a new member. As soon as the person who called me found out the real reason for my call, they were very brief about giving me the name of the person who approves cancellations. Again I faxed in copies of my contract, new CA license, lease agreement of my new residence, my utility bill, proof of enrollment at my college and even a copy of my change of address form. I called to speak to the person whom I sent the fax in and again indefinite hold.

After two more months of the club debiting my account wishing I had that money to buy groceries and numerous attempted calls, messages left and faxing in the information two more times, I had no other choice but to cancel my debit card that was linked to my bank account. Now miraculously after failed attempts to debit my account, I started getting some attention from the club. Each time they called, I explained to them my relentless efforts of canceling my membership and the difficulties I have had in communication. Each time they called, I ended the conversation only after I was assured the matter would be handled. There were several times in the coming months where I was left rude messages and threats that I would be sent to collections if I didn't pay my bills and each time I returned the call ironically the person never answered or returned my messages.

Threats towards collections or a negative rating were taken very seriously as I was fortunate to be taught the importance of your credit. Each time I was contacted, the result of the call proved that my attempts to resolve the issue were obviously thwarted, which soon paved the future of my credit being in the hands of incompetently trained employees. The holidays gave me an opportunity to come back to Las Vegas and visit my family, so I made it a goal to handle this matter in person after countless failed attempts by phone, fax and mail. It was now 2010 and almost a year after my first attempt to cancel my account.

When I arrived I was informed ** was no longer employed and that the person in accounting who could help was on vacation. Of course when I asked to speak to the GM, I was told they were in a meeting and to try to come back around 4PM. I left and promptly returned at 4PM. I waited for an hour and was told they would see me in 10 minutes. After another 30 minutes and only after I became a bit agitated due to their lack of respect for my time, I was told they had to leave for an appointment and for me to leave my paperwork. I left my copies along with a note to the GM to return my call once it was handled and again no communication.

Now 3 years later and after more attempts to resolve my case, Quantum their contracted collection company they referred my unwarranted outstanding balance of $550 to has reported this delinquency to the 3 credit reporting agencies. The amount of my 2 year contract was a total of $550, so where are the payments that were made before I moved and the several that were drafted after I attempted cancellation. Just more proof that this company is out to take advantage of the consumer. I should hire a collection company to get the unauthorized drafts from my account back, but wait I should give them an opportunity to prove their case first.

This collection is the only negative mark on my credit report and the only thing Quantum cares about with my initial communication with them is collecting the balance, so their percentage of the volume can be profitable to their tactics of forcing a consumer to pay regardless of the facts. Ironically Quantum has never contacted me once by mail or phone because they have been sending collection notices to my old Las Vegas address. This is proof that when my account was referred to them that not one of my attempts to cancel my membership by providing my proof of living 300 miles away in Los Angeles way over their 20 mile minimum never made it past the point of contact. I wonder where all of my personal information ended up.

I would advise if you do attempt to cancel your membership you should really hire an attorney no matter the cost. The future of your credit is priceless and their employees and contracted collection agencies couldn't care less about your future. There are so many other choices out there to consider as a gym you can call home. I thought perhaps I was the only one who encountered this type of behavior from a business, but these other complaints on this site and especially yelp is unbelievable. How are they even still in business. I just wish we had access to all of this information with this site and yelp a few years ago. I now read this information before I trust any company. So do yourself a favor and take advantage of this and then decide what's best for you.

Personal issues as well as deaths in the family occurred, so my family decided to move back to our native country. Due to the fact that I am a minor, my mother and I went to the LVAC and asked to quit. The individuals working at the counter were obnoxious, concerned with their own cellphones rather than customers, and treated my mother with profound disrespect. This made my blood boil. We called the corporation to quit, they made it unbelievably difficult to. They asked for documents which would indicate my family moving, so when we faxed it to them, a woman called Marisol denied them claiming they were "improper documents" and refused to cancel our membership. She also recommended that we pay $750 if we "really" wanted to quit.

I am not paying nearly one thousand dollars for a GYM membership. Her entire attitude was appallingly rude and unprofessional. When I finally raised my voice at her, she claimed I was "harassing" her. I even spoke to the head of the corporation, someone called Elana **, hoping to get somewhere with my cancellation process. To my shock, the woman was EVEN ruder than the individuals working for her. She refused to cancel my membership, as well. So now I'll be on the opposite side of the planet paying for a pathetic gym membership that I won't even be using.

This company will try to make it as difficult as possible for you to cancel their services. They are trained to do so and are quite used to dissatisfied customers to the point where they do not CARE about your feelings towards the establishment as a whole. Don't waste your money. You're better off getting ripped off by a con artist. I have also come to the conclusion that I will have them exposed. I am well connected to local reporters and journalists at various news stations who are in desperate need of a new headline. I'll be more than happy to help them out. Also, I will spread the news via Facebook, Twitter, and Instagram.

I do not wish to see others be mistreated and disrespected like I have been. STAY AWAY FROM THIS PLACE. They are predators, hungry for access to your bank account.

Again, everyone can make mistakes and I understand but what I can't understand is their treatment of the customer after their mistakes. They never apologize for the system error or their attitude and just kept telling me, "You should've brought your ID." I wasn't disgusted by their dirty swimming pool but by their attitude towards their customer. I was thinking about quitting my membership and didn't go to LVAC for about three months. However, my mom had a membership with them for 7 years and even my brother and his wife have membership with them. Almost everyone around me had a membership. To be with them and using swimming pool in the summer, I came back about few days ago. Like before, I never had a problem as long as I have my ID. The problem comes out when I forget to bring my ID. This time, I was with my family. I knew I left my ID at home, so I gave them my driver's license. The staff could not locate my information and then made me talk to other staff.

He kept asking if I am not a member, but I was so sure I have my membership with them because I paid for it and I just came here yesterday. Another staff came and checked and she said the same thing, "You don't have membership with us. Maybe you went here as a guest?" My family was thinking this situation is weird that they denied my membership with them because I came to LVAC just a day before and gave the card to the same staff. Of course, I don't expect them to remember all the people. After a while, they keep asking me if I was a guest and that I do not have membership with them, when did I pay my bill, asked for my birthday and my name and lots of questions. They even brought up my brother's information and asked me if I signed up with him, etc. After a couple attempts, they found my membership but the reason they could not find it was because they put the wrong birthday information. Again, there was no sorry or anything, because they only do their jobs not corporation jobs.

If I want to complain, then I will have to call the company. If there was any error on the system, then it's the corporation's fault... They made me sign something but they didn't explain to me what it was. After turning my paper to them, I said, "After all those years with you guys, I feel like I've been treated like **." Then they turned on me and gave me this nasty look and said it's not like they're giving me the bad treatment, it's just system error. Still no apologies. (Later, when I talked with manager in the office, we were never asked to sit down, she sat on the chair crossing her arms, raised her chin with arrogant voice and accused me that I cursed at her at the front desk.) As you can see from comment or check their CCTV later, I sure used aggressive words but I never cursed at her or the people around her. What I said was that "I've been treated badly." Anyway, my family and I were finally able to get in but I had to turn around and ask for the manager after my mother's comment.

She was standing close to their computer and was able to see my picture, my name and my birthday, etc but it seemed like the girl who worked there keep denying my membership because she saw my last digit of birth year was wrong. My driver's license has 6 but their system has 5 and she commented, "I think it's too strict not letting you in because of the one number." I wonder if they are discriminating Asians. As soon as I heard that, I tried to calm myself down but since it's the second time they made the error plus their nasty attitude and no apology, I thought I really had to see the manager. When I asked for the manager, male staff said that he is busy with customer. So I said that I will wait. So staff told me to follow him but then he changed his mind and let me wait in the office and then he told me to step outside of the office.

Finally, that manager came and didn't say a word at first. So I started off by asking if they have any complaint form but he just told me to call the corporation. So I explained that there was an error on the system and we never got any apologies but rather harsh attitude from his workers. Guess what? He also said the same thing that I do not have a membership with them after other staff helped and finally located me. He banged the cabinet door and the full document and said that they do not control the system error. "We only deal with corporation things." I was surprised by his rudeness and this whole situation. I just leaned more and more that LVAC has no respect for their customers or is it because that I'm an Asian American and female. Lots of thoughts were coming through my mind. I know now I should use any aggressive words but I did say some F word about the situation and system and customer service but I never curse at the manager or anyone around them.

He then turned around and asked if I used the F word at him. So I said no, I was cursing about the whole situation but I never cursed at him. Then he said, "Yes, you did curse at me." And I said, "No, not to you. I sure said the F word but I never said that to you. I don't even know your name or anything. How can I use the F word to you? Do not accuse me of that." Then he turned around and smirked and said, "Yes, you just did now." "No, I was putting the example of the situation. How can this be cursing at you?" He kept saying that, "Oh, you just did before. Oh you just did not to me..." Endless complaining about my word use. My family and I were standing the whole time while the staff and the manager were sitting down side by side while their arms are crossed. The girl said "Yes, you did. You cursed at me at the front desk" and the other staff said that I said the same thing twice to the manager. Now, they don't care about anything but how many times I used aggressive word and they are wrongfully accusing me that I cursed at them directly.

So I asked my mother and sister-in-law if I cursed at them directly and they said, "You never cursed at them but at the situation itself." I requested that they check the CCTV together so they don't accuse me anymore. But then the manager changed the subject. My mother was holding her membership ID and the manager was leaving. She touched my mom's ID and said, "So you've been a member with us for 7 years? So what are you guys going to do? Are you going to use the gym or just leave?" I understand if he treated me badly, that is okay, but why does he have to mock my own mother? Before he left, my sister-in-law asked him if the problem had been fixed and he said that since the office is closed, that he will call them tomorrow and change the last one number for me. I wasn't able to listen if he solved the problem before because he was too busy accusing me of my mistakes. When I came out, I knew and it's obvious that people heard the whole conversation since the office door was fully open. After what happened, I felt like I should never use this gym or recommend them to anybody or to people that are close to me.

The bad: I moved out of state. It took me 10 months, one certified letter, three faxes, three emails, dozens of phone calls, a cancelled debit card (to prevent more charges from LVAC), a demand letter written by my attorney, and a FedEx package to cancel. Charges continued the entire time. To me, this appeared to either be a purposely designed process that was meant to keep people from cancelling, or mismanaged customer service that LVAC is happy to maintain since it prevents cancellations and preserves revenue; perhaps both. It is so predatory, I felt like prey. That it the best way to describe it. To me, the contract, billing, and cancellation process is a consumer trap. Expect a contract that automatically runs month-to-month after your term is up unless you cancel. Then, they make the process as hard as possible to cancel. I didn't feel like a client or a customer of LVAC, but more of a victim. Predatory, Predatory.

Talking about accountability, my advice: the gym looks nice but exercise at your own risk! Don’t get locked into a long term contract because in my case you would lose your membership and would have to pay the dues! Avoid LVAC at all cost, no matter what they tell you. They don’t care for you after you sign up!

When you call livid, like I have, you will be told that there is no supervisor available and that someone will call you back. They never do. I've been playing this game with them for months now. I despise LVAC. Oh, and the reason we cancelled our memberships in the first place? My husband was robbed at the gym and they did nothing. They advised us not even to call the police. Don't join this gym. You'll be robbed in more ways than one.

Corporate Management is not liable and will not make any compensation. When I filed my report with Metro, I was informed that this is more common than members know about.

So, for your safety, follow Metro's advice. Never have more than $20 in your locker. Bring only your gym membership card and license. If you bring a credit card, bring only one. Car thief is on the rise, there should be no valuables left in the car. If you see any suspicious activity, please report to the club staff immediately. Use the coin-operated lockers instead (no reports of robberies). Be aware of your surroundings and don’t advertise with fancy gym-bags, watches, iPhone, etc. Finally, count how many metal face-plates have a twist on them or if the plate feels loose (that is likely a sign of a previous break-in). If you have any concerns, please address them to LVAV Corporate Office located behind the Club on Maryland/Karen.

I have been a member since 1992 and now use precautions.

I went to LVAC a few weeks ago (a few days before thanksgiving) and dropped off my child cooper, at the LVAC daycare. While working out I watched cooper on the TV monitors the whole time I was working out. I noticed while I was watching him and working out that my son was in the swing the whole time (why a 1 year old is in a swing is beyond me) and he was trying to get out most of the time. I noticed that 2 women who worked at LVAC were in the corner talking most of the time when they should have been watching my son.

Every so often one lady would walk over the the swing and push the swing to move it and have it swing, then she would walk back tot he corner and talk to the lady with her back to my son. (I took a picture of this with my phone). After 25-30 minutes, someone came to me and said I needed to come to the work out area because Cooper was crying. When I arrived in the day care center, I noticed the women talking (still) and my son crying out loud. The one lady then walked to the swing and took him out of the swing. (Now this is where the problem starts).

I asked they lady if she took my son out of the swing and played with him or held him. She said "Oh yes, we played with him, and held him and he did not stop crying". I said "I ask you again, and please do not lie to me" and which time she said yes she did play with him. I asked to speak to the manager and she said "They all said they played with him." Now remember the whole time I was watching this on the TV monitor. No one at anytime ever went to play with him at all or hold him and kept a 1 year old in a swing and they all lied about it. I told them I would like to have the tapes pulled and have them reviewed because they are all not telling the truth.

I called LVAC to complain about what happened, and was told someone would get back to me. No one did for weeks. I then called again, and no call the next day. I called the LVAC manager and he then called the office and had someone call me. I asked to watch the tapes and they would not watch the tapes with me or tell me what they saw on the tapes. I asked to have my membership canceled and they said no, but would take the day care off of my membership. I am not able to work out without putting my son in day care there, and I will not put my son back in the play room. Why is this a big deal... Simple, If they are going to lie about holding my son and playing with him and say they attended to his needs, then they would lie about bigger problems that may come if (god forbid if they did come up).

I cannot trust them to watch my son, they left him in a swing and let him cry while they were talking in a corner and not attending to him. What if he was running a fever and it was spiking to a high temp and did not tell me he felt warm because he was not attended to. They left him with their back turned to him and just let him cry while I was paying money to ensure his safety and to have my sons needs attended to and not just be left alone and then cover up saying they did do something. This is about them lying and not doing their jobs and letting kids go unnoticed while they talk and cover up. Who knows if I was not watching and something serious did happen, then what... Could this be going on with other kids where they are just left if swings and let to cry for 30 minutes or so while nothing is being done.

I do have a picture of this on my phone, and will show you, however they will not give me any info on what they saw on the tapes or watch them with me. Why not?

Please get back to me and let me know if you can please help me. This is not just about me, but the true safety of all kids at the LVAC day care. Thanks again.

Also, I never received any notification over the mail informing me that my membership was about to expire, and I was going month to month from now on. After being a member for over 2 1/2 years, my family status has changed, and at this time, I do not even need child care! But they are charging me $31.00 dis which is the child care membership.

My contract has expired as of September 2011, and I'm requesting my $31.00 dls back into my account.

I came back to Vegas about 3 weeks ago and was looking to join again and called them up about the coupon they were offering an pricing. They said I was in collections and they had no record of cancellation. So I asked if I brought in proof if they could forgive that and I would resign up. Apparently it was against their policy, even though it was their mistake. He said it was my responsibility to follow up and make sure the policy was actually cancelled. HUH!! I could not believe it. My advice is to pay the month to month or better yet 24 hour fitness, after 8 year of membership I cancelled them with just a phone call.

In fact, we moved to another state and have sent them this information numerous times. Each time, they have told us they will not cancel the membership, that we should have completely read their fine print contract before signing and they are not responsible for the lies told to us by their sales representative. We have continued to be billed for services not rendered and have spent countless hours resending information on our relocation, etc.

In April 2008, I received a charge on my credit card for membership. I contacted my credit card company to have the charge removed and called LVAC customer service and informed them that I was doing a charge back and that I had canceled by membership. At this time I instructed my credit card company to stop accepting charges.

I called LVAC directly on 9/21/2010 and went over in detail every step that I had taken according to their policy to cancel my membership. They stated they have no record of any of my communications; however, they had my address so they received my address which was on my cancellation notice but not the rest of the communication on the same sheet of paper. I informed their customer service representative that I would pay the cancellation fee and remove the collection from my account. She said they would not.

In summation, I followed their policy of cancellation, provided more documentation than necessary and they still attempted fraudulent charges to my account. When I stopped the charges, they continued to bill in their system without sending notices and then provided false information to a collection agency to place the item on my credit report.

So I said, "Fine. I will pay the fee," and I faxed in my info and she told me the membership was cancelled. She also told me that if I have any problems with this in the future showing up on my credit to give them a call. I asked her, "Why should I ever have to do that if you just told me that my membership had been cancelled?" Well several months later, I got a call from a collections agency stating that this account had been turned over to collections and they were trying to collect over $900 dollars. I am furious at this point. They have put this on my credit report.

I called LVAC corporate office several times and they told me they never received anything from me or a payment so they sent it to collections. This is an outrage. I hadn't even had my membership for 6hrs and tried to cancel it so I will be following up with an attorney on this matter. LVAC is a scam company. Fitness clubs should not be able to get your bank account information or social security number to work-out. What do they need that for? They are not a bank or loan company. That's too much information to have for a fitness club, when you can just pay cash monthly. The Government needs to track down on these clubs that are getting away with this. I've also forwarded this message to the Attorney General and Better Business Bureau.

He said that he would not be able to close it for me on site and that I would have to call a corporate number. I told him that I was leaving the state that day and I would not be back; he said that it was fine and I could fax all the information needed and he convinced me to leave my membership card with him to expedite the process. Well, I guess he got me for the naive kid that I was because in hindsight, I should have kept it with me.

After I arrived home, I faxed the necessary information a few weeks later after contacting corporate. They informed me that per my contract, I had to mail them my original contract and any documents that evidenced my membership with the club to fully terminate my membership. The whole situation was very sketchy to me, and so I photocopied all of my documents before sending them in.

4 years later, I am now much more responsible with my money and decided to pull up my credit report to track my progress. I had an account showing that it was in collections for the sum of over $900! The company was Quantum Collections and I called them immediately. They informed me they took on my account after it became "delinquent" with LVAC. I was furious. Not only was I never informed about the delinquent status of an account I was told was closed, but also I now have a big eyesore on my credit report.

I have called LVAC and they said they cannot handle it once it is already in collections. I have tried to negotiate with Quantum Collections, since I do not have anywhere near $900 to pay towards something I am not responsible for. I asked if I could make payments because I assumed I was stuck and they said only if I paid the amount in full eventually. If I paid them one lump sum, they were only willing to bring it down to $720. This has caused me emotional stress over a problem that seems impossible to solve, seeing as how LVAC does a wonderful job of concealing every paper trail. I mean, what gym actually makes you return the original contract and all the documents pertaining to your membership?

I am also in a compromising financial situation because in order to improve my credit score, I must find a way to remove the "collections" status. I am in the midst of paying off student loans for school I couldn't afford to finish and on top of that, I need to find a way to come up with over $900 (the dollar amount of the account increases consistently every month). As if it isn't enough that I live in the state that is notorious for the worst economy in America. I will be disputing the charge on my credit report, as will I be reporting LVAC to the Better Business Bureau, and I encourage you all to do the same. If their unethical business practices are not brought to light, people will continue getting scammed over and over.

We had to pay first and last month's fees right away, plus sign up fees. After the the 2nd month's fee was due, I noticed my bank account was overdrawn for no obvious reason. This caused several more problems so I called the bank to find out what had happened. Apparently, LVAC had charged my bank account for both memberships when they weren't connected in any way, except for the fact that we walked in together. And not only was it one overdraft charge, it was three, all from LVAC. Had they taken out the one payment of $31 then there wouldn't have been any issues.

The bank tells me the only way they can reverse the overdraft charges brought on by LVAC's mistake is if they (LVAC) put the money back into my account. So I called my gym that I go to, the same location I signed up at and told them the situation. They set up an appointment, on a different day, for me to come in and speak with a manager about my issue. I show up on time for my appointment and the desk person informs me that the person I am supposed to meet with is off that day. Do I want to make another appointment? I said no and asked to speak to a different manager. They then informed me that they were all "out at the moment." Did I want to wait an hour? So I ask for the corporate number. There has to be someone I can talk to that is there specifically to help me with my problem. They gave me the number.

After calling for two days, I finally got someone on the phone and explained the situation. They cannot put the money back into the account. They claimed that the accounts were connected and I have to refile paperwork with my information only. Even though both sets of paperwork have nothing on them to say they were one account with two people. They mysteriously "lost" the other person's bank information and just decided to debit my account for it even though they took all the start up fees from their account. Interesting, right?

So I went back to the gym and filed the same paperwork as before and then they told me they still could not return the funds. They will just "credit" them to my account. So my last two months should be free. Remember when I signed up, I paid the last month's fee also so now it should be the last three months with no fees. They didn't care that I lost almost $200 for their mistake and was in more trouble because of it. They just said, "Oops sorry, nothing we can do."

After nearly two years of going to the gym at all hours and finding most areas packed full of people and equipment unavailable to me, I decided I wanted to end my contract with them. After two years, if you do not file a cancellation, then they change your account to a month to month and continue charging your bank account. So I go into the local gym once again to begin to set this up. They tell me I have to physically go to the corporate office across town in a bad area that is inconvenient to get to in order to close my account. I ask them the hours to make sure I get there when it's open. They told me I could go that day before close of business and it was still early. So I made the trek only to find out that the corporate office is closed that day, all day every week! I believe it was a Monday. How and why the local gym sent me there, knowing full well it was always closed that day infuriated me. It wasn't a holiday or anything like that either. How can you run a business that way?

So I waited and went back on a day when they were open and waited an hour to speak with someone. They charged me for the supposed "free" months I had already paid for and I wanted my money back. I still had another month left until the two year expiration of the contract and was fed up and ready for it to be done. I took bank statements for the entire period of two years to show them how much they had taken versus how much the "contract" was for. They told me I had to pay another fee for early cancellation! What? So I brought out the bank documents, pre-highlighted with the charges and she acted like she didn't understand what the paper said.

After I sat there going through it line by line, she told me that the only person that could help me beyond her had already left for the day and there was nothing she could do. She was not authorized to do anything she said. What her job in the corporate office actually was is still a mystery to me. I was so disgusted at the way they treated me that I had no idea what to do and I felt that they had committed fraud against me and were going to get away with it. I had lost nearly a thousand dollars, time and trouble and overdrafts that could not be erased. I could not get help from anyone so I went back in a month, after they charged me my last month in the contract and turned in my membership card and filled out a cancellation form. I cannot express the amount of trouble LVAC has caused me and how much they take advantage of people.

Even when the proof of fraud is right in front of them, they turn you away and act like they don't know or can't help you or they simply refuse. They will stall you for time, make appointments with people who are never there and give you numbers to customer help lines that go unanswered and when they finally are answered, you are "taken care of" by an extremely rude person who just wants to get you off the phone. It makes me wonder, do they really record those calls? I'd love for a lawyer to hear the one I had to go through before deciding enough was enough.

I had several overdraft charges on my bank account and could not pay other bills because LVAC and my bank took the money to cover all the fees. I went without any money at all for nearly a month trying to clean up the mess with my bank account. And after two years and $1000, I find out that they lied about the contract. I could have signed up for a month-to-month contract and cancelled at the first sign of trouble but the employee who signed me up said they did not offer month to month contracts. The only way I was going to work out at that gym was to sign up for two years. Their deceitful business practices need to stop.

Vince took me for a tour and then sat me down. He asked for my ID and my credit card prior to discuss with me about all the fees. Apparently they are very suttle about the fees that you have to pay. I was about to agree on the rate of $31/month plus the initial $5 for the 1st month. For some reason, my total came up for more than $800 for a period of 2 years or 24 months. I felt something was fishy and I refuses to sign the contract.

He then used all scams to pressure me join the club and already ran my credit card. They do not allow you to take the contract out of there until you sign (very suspicous). They have items after items on the contract that are very fine prints. This is a total ripped off. Have to look carefully at the totals because they do not add up.