LA fitness Reviews

I signed up for a personal training contract at LA Fitness in New Tampa a few months ago. The salesperson was Bruno **. I travel for a living, therefore I was going to sign up for a single session per week and use the accrued sessions whenever I was in town. Bruno told me that the sessions I purchased would not expire 30 days after I completed my contract (despite it being written into the contract) and gave me a story about a man who signed up, traveled to India for a year, and returned home to use his sessions because "LA Fitness does not pay attention to the expiration date". This is a lie that was brought up when I asked if I could keep my sessions if I were to cancel my contract. To add to the issue, the personal trainer did not even show up for the last two personal training sessions I scheduled.

I use the Troy MI LA fitness club. The overhead TV monitors have been showing FOX News channel consistently since last 8 months. Fox is well known to be a politically biased channel. I complained to the manager in writing and delivering the letter by mail as well as at the front desk, asking to refrain from showing the channel or show politically opposing channel at the same time on other TV screens, to be fair. Lately they have been showing paid advertising on one or two of the other screens- which is also objectionable, but the Fox viewing continues on one of the channels. No action or response has been received since my response 2 months ago. Does this club wants to stay politically biased?

Went to LA Fitness at 11920 Marshfield, Chicago,IL. 12/19/2014. Apt was for assessment. I was told the trainer had not arrived to have a seat. After 15 minutes I asked "was he coming", I was then told he had to go to court, and would not arrive till ten o'clock, apt was for nine. I asked if they thought I was supposed to sit till he arrived, they then told me they would get someone to help me, to please have a seat again and someone would help me soon. The young lady had been sitting at her desk all the time I was waiting. I must say when they called her she came right over, but she informed me that she does not do assessments, and would try to find someone who could maybe help me. That I could feel free to use the equipment, I informed her that I had never been to a gym. She said maybe one of the others could help, but she was not sure. I chose to leave at this point.

I joined La Fitness for more than 2 years. As other members, I noticed that the management has been doing a very bad job. More than a year ago, I told them to replace the broken filter, be used to filter out the dirt floating on the surface of the Spa Pool. So far it has not been replaced yet!!! Spa pool has been out of order since mid of October. It was promised that it would be fixed in 2 weeks. Up today, they have done nothing. I have no idea what these managers have been doing there. Terrible!!! I request to extend my membership for 3 months starting the mature date (09/15/2017). Please tell the La fitness in Melville. NY to have it fixed in no time. Thank you.

My son's iPhone was stolen from his locker, although there was a lock on it. A career thief is going around stealing from LA Fitness' locker and nothing is being done about it. After doing research, I see there have been many thefts. They have no surveillance camera or security guard on the inside or outside of the building. It's like they don't care as long as they get their monthly payments. If my son is exercising with a career thief, there can be molesters, rapists, murderers etc. in the building and we don't know. They do not warn their customers by posting warning signs, and refuse to have a security person or a security camera. THEY DO NOT CARE!

Avoid like the plague, unless you enjoy being a sucker! 'Angel' and another employee at the facility in Encinitas, CA signed me up for a three year term pre-paid membership on February 23, 2014, lying to me when answering my question about my ability to cancel mid-term and receive a pro-rated refund, without additional charges or fees: this ability was represented to be unconditional; then they avoided giving me a signed copy of the agreement to read later. Turns out now, December 16, 2014, that there was a five day rescission period in February where I would have discovered the deception (if I had a copy of the agreement) and truly been able to cancel, which I certainly would have done. I qualified their answer to this important question about cancellation very carefully, and the effect of what they responded was a LIE.

In September, I found out I was moving more than 50 miles away from an LA Fitness (which is what is required to be excused from their contract). Prior to my move, I talked to my local club and was told I needed to send a change of address confirmation to their Corporate Office in order to cancel (which you receive at your new address only, making it impossible to cancel before I moved). In October, I mailed LA Fitness the necessary documents to cancel my account and was told they did not receive them. I again in November took the time to mail another letter. Both letters had correct postage and a return address. Neither letter was returned to me. LA Fitness CLAIMS they have not received either and REFUSE to accept the documents electronically.

When I make a family plan for me and my brother, the responsible person in the club Fort Lauderdale instead of opening the plan he made an account for my brother in charging my debit card. For over a year I was charged for two separate accounts and not knowing. Today I called the number that tell the website and said it could not be done nothing then decided to cancel and informed me that I can not also do this online or by phone. Treatment to Menbros clubs is the worst there is. While I'm doing my exercises, coaches ** sell the personal service of trainer by an exaggerated price and are very annoying and pushy. I feel robbed to have paid double the combined and have been fooled by a liar and dishonest seller.

I signed up paid about 100.00 plus $59.98 for 2 months (first/last month). This includes one free discussion with a personal trainer. Made appointment with personal trainer and she cancel twice last minute. I cancel my membership after using it for only 2 months and they still charge my credit card all the way thru November.. I dispute and they claimed I am supposed to give 2 months notice. Bad business. STAY away. Run and go to another gym. This is daylight robbery. You don't lose weight here, you lose MONEY......

Was all excited to start my fitness goals. New city, new job, new gym. Manager was pleasant so was the rep. I was thrown all sorts of selling pitches; gym was close to home, was getting a discount rate plus I could add family members as well. Very straightforward (or so I thought). I had asked all the right questions. Could I cancel the family membership as I wasn’t sure... Yes, both manager and rep said, “You just need to call in 10 days if they are not interested.” “Do I have to do it in person?” I asked. “Nope, you just need to inform us by phone.” I was in... no real loss here. I paid first and last for myself and family members.

I had lost 80 lbs recently and got zumba certification at another club. We were all thrilled L A Fitness was coming and when I finally got the call, I was thrilled! Marketing health and fitness felt great at the time back in May... then I realized wow they don't really care about anyone 's fitness goals. They just want "deals" meaning membership sales. Furthermore, if it were such a reputable company who should we go out and literally "beg" for people to try them out? I also think making outbound calls to beg again is intrusive. Plus they don't pay you on your day off when they want you to come in for trainings. Furthermore, they do not help you transfer to another department expediently and efficiently. Before I left last week I even told management I was in the process of having the group fitness manager review my videos to audition. What happened later was unacceptable. This young black guy gets promoted only because he had high sales number... it got so much to his head that every time I had to work with him every Saturday was always an ego power tripper. He is rude and disrespectful to women and has shouting matches if you make mistakes. I finally had to give in to being human again and left during my duty recently. Then I find out that group fit manager is in town doing open.

Member for over 5 years. I let management know that 2 different members were breaking policy and interfering with other's workouts in pool area. They let minor kids under 11 in pool to play and another wear street clothes in pool. Management ignored my passive complaint, so I shared with other members in Spanish to check with management and told them about policies. Management said I was causing problems. It got worse, but I am a professional and I called the authorities to protect me in the parking lot and asked management to have a female employee in the women's changing room so the 2 unaccompanied minor would be with an adult as I did not want them to feel uncomfortable since I complained. Manager was Hispanic and lied about me and I know Spanish. Being honest and American and fair and speaking English as a primary language must not be okay at this club.

I have only been a member for about 2 months and have had so many false promises. I joined and was told I could get childcare for 10 bucks a month and he signed me up. Just came in after using it for about a month and a half and they inform me, “Ma'am you don't have child care on there.” Excuse me. It's 15 dollars extra. I spoke to someone and they said well, some LA fitness gyms must have overlooked it? Really? Then for their mistake I'm supposed to pay more?? So it was fixed and I had to pay first and last months childcare. That is just one issue. Someone who left a gym of 5 years and never had a problem, this is sad. Everyone passes the buck. I'm a teacher and it's called do your job the correct way. Not happy.

We have a group of six men that work out together 2-3 times a week in the LA Fitness facility at 5959 North Hamilton Road in Columbus, OH. On Tuesday, December 2, 2014, we were told by ** that "my son and I could no longer work out with the other four men." She continued to say that the one man, ** , was training us and getting paid. We have letters in their file stating that we are friends and no one is getting paid. She said that because my son and I were white and the other four men are black, she could "prove that we're not family" and therefore could not work out together. WOW!

I signed up at Chula Vista location last Oct 22. I paid 79.90 + 40.00 for kids club. On the day I signed up, the Manager named Omar explained to me why I am paying two months membership and 40 for my two kids. He said that if times comes I would freeze or cancel my membership, the one month you deposited in advanced is for that issue. So that means if you decide to freeze your membership, you don't need to pay the last month before you totally freeze your membership. So incidents happened that I have to go out of state for some months in that case, I would need to freeze my account. I freeze it last Nov 18. When I talked the first time to one of the gym receptionist, she told me that I can still work out til January 22. But later on, I was told that I can only workout til Dec 1 and they still charged my credit card. I have one month deposit as well as kids club after freezing it. So in that case I can still go til Dec 22 but the blonde receptionist insist that I cannot work out anymore.This gym is overcharging clients. I will give this one star.

After being a member for over 8 years, the staff decided that my high paying membership was not important and decided to attempt to embarrass on the floor 2 times (Saturday 11/28/14). I've attempted to update information on the website and it will not allow me to do so. My credit card has been hacked and I refuse to give this information over the phone or to any of their staff. The facility needs upgrading. The equipment needs repairs. The padding on the equipment is torn and needs replacement. The weights need to be picked up and replaced. It becomes a hazard to walk through the weight lifting area. The staff has no clue as to what customer service entails. Save yourself some money and look elsewhere. I know there are better maintained and less expensive gyms out there. I have cancelled my membership at the Glendora Facility (even though I love the guys I play racquetball with). GOOD LUCK to anyone joining this facility.

The day of my last free pass visit to LA Fitness in Decatur on Covington highway was great. Upon arrival to use the gym I scanned my pass and proceeded to work out. Shortly after the manager approached to inform me that my pass expired. Without offering me an alternative to workout and extend pass as a courtesy she demanded that I leave and threaten to call the police. I requested to speak to manager. I was taken aback to be informed that my encounter was with the operation manager. For obvious reasons I won't be joining. If the leader or manager of the facility has a lack of customer service skills, imagine how her staff conduct themselves with her as an example. It was great because I realized that this location and probably La Fitness is not worthy for me to become a member. Thanks for the rude display of customer service before I committed to join.

I signed up paid about 179.00 and for 24.99 /month but got a bill of 89.00 (not 24.99). Then talked to the gym and talked to everyone. They promised they would fix it said it was their mistake... But never did fix it! Don't come here they lie! 2 months waiting and they can't fix their mistake. Go to another gym, not here! Unless you like to give money away!

My wife had to terminate her gym membership from LA Fitness in Purley due to a major change in our financial circumstances - as my wife joined a full time college to undertake her Post Graduate Certificate in Education in secondary teaching. This cost us an annual fees of £9000 which is quite a big amount of money. As a result my wife had to terminate her gym membership. One of the clauses of joining the gym contract was if there is a change in our financial circumstances, we can terminate the gym membership by giving them 1 month notice which we did properly. We also emailed the head of the department at La Fitness, my wife's admission firm along with the fees letter as proof of change in our financial circumstances. In spite of all these communication, La Fitness kept bombarding us with reminder letters to pay the membership fees for the period after our termination notice. They have become so shameless that they are also threatening us with debt collection agency to recover their dues. There is no acknowledgment of all the evidence we provided to prove the change in our financial circumstances.

I was suckered into signing a contract with LA Fitness. 1) I was misled into thinking I would have an hour work when in fact it is barely 25 minutes. 2) I had an accident and suffered an injury to my spine shortly after I joined. I tried to cancel the training and was told as long as I mailed a request to cancel with a doctor's note, the contract would be cancelled. Well, guess what...I'm still be charged. If anyone wants to join a gym, do your homework or join Planet Fitness. LA Fitness is a freaking joke!!!!!

I would like to tell you about poor experience at one of your clubs. On November 20 of 2014 around 10.30 a.m. I was passing your club in Orlando near Lee Vista Blvd. I have got Interest of your Club long time ago. So that time I decided to see everything with my own eyes. As I walked inside the Receptionist have not paying attention to walking people - he was on a phone. Which is fine. I have waited for 1 minute or so, until he responded me. As soon as he ask me what I want, I have not have time answer him, he continued to talk over the phone. As I heard conversation was not related to work, I was waiting again. After I have asked him if I can use the bathroom. He answer that it's a private club and no one can use it unless you are a member. He was still on a phone. I have asked to talk to Manager. He responded he is the Manager.

As unhealthy & out of Shape I was in, it took a whole lot for me to get back in Shape. I started working out at home w/ Hasfit & Ran miles at the School track. Slowly but surely I had my husband, brothers & sisters join me. It was definitely a positive motivation at this point in my life. Getting closer to winter I had suggested that a gym would suffice due to inclement weather. So I started looking into Gyms & tested all the Gyms out seeing which was convenient, motivating & affordable! My 1st choice was LA Fitness in Kent Wa. Kristi was Amazing! As well as the Front desk. They met all my expectations & gave us a 3 day pass to try out the Gym. I fell in love, & Unfortunately we were only able to use one day due to work & personal circumstances. I tried contacting Kristi but our schedules weren't getting along.

I drove to the location where I was a member of at 6:00pm. I approached the people behind the kiosk. I informed them "I need to cancel my membership." After a girl looked up my account, she informed me that I had "just missed the manager" and I need the manager to cancel my membership. I then asked if there was any other way to cancel because the manager works from 8:00 - 6:00. I was asked to give them my email address and instructions would be sent to me.

I told the sales rep that I'd only be in the country for another 6 weeks at most, he assured me that it was no problem, pushed, pushed, pushed the personal training, assuring me that that I could receive training for a few weeks and that would be that. I wasn't able to read the contract, the sales rep 'read' the contract to me (or really summarized it) off of his computer screen, and I consented with my initials on a computerized pad (naively, in retrospect). A little after a week, I hadn't received any training and decided that I hadn't really had the time to invest and then I got slammed with a surprise that came with a copy of the contract (the first one I'd ever seen): "You can't cancel this contract! You can 'buyout' of the program for $600."

Thanks to filing complaints with the BBB and the Attorney General, the company agreed to cancel the personal training contract by providing me with a buyout waiver. Please always advocate for what is fair. Hope this experience serves others. Thank you for taking the time to read this review.

Shortly after I signed up for a membership I realized it wasn't for me. Following their instructions in their contract, I mailed a cancellation notice in a timely fashion. They ignored my letter and continued to bill me. I had to get a refund from my credit card company and block further access. Despite the letter and several phone conversations in which I informed the caller that this was cancelled, they continue to try to charge my card and harass me with phone calls day and night.

DO NOT GET PERSONAL TRAINING FROM LA FITNESS. It is a complete rip off! I was led to believe that there was a $200 initial fee for personal training then $40 a month. Now I am being charged the 200 plus 180 a month for a whole year. It is not worth it because they say you get an hour of personal training and on the schedule it is a 30 minute training process but you actually only get 25 minutes of training and the rest of the hour is up to you to repeat what you were shown in those 25 minutes and do an additional 2 sets of each exercise. What is the point of paying 180 a month for 4 25-minute sessions? COMPLETE RIP OFF.

My wife wanted to sign up with a personal trainer so that she could more importantly learn swimming as well as learn some exercises that would be particularly helpful for her neck and back pain. The representative led us on a free fitness assessment and talked to us and we agreed on doing personal training for only a couple of months. While signing the contract, we saw that the agreement was for 52 weeks. We pointed that out before signing and made sure with our representative that we would be able to cancel within a couple months. He assured us that all we would have to do is give notice a month prior in order to cancel. We signed the finalized contract and she started with her personal training.

Several trips to the Redlands office were made to cancel the membership, the first story was a manager had to cancel it and was not available. Next, when a manager was available, they indicated I signed up for annual contract and needed to pay entire year if I were to cancel. Frustrated and wasted lots of time. Meanwhile yet another unused month was billed.

Dirty, Smells, Machines are always sweaty and dirty, Several machines out of order, weeks before they get fixed. My daughter got RINGWORM from the child care in her face. After 2-3 weeks then they told me that there was an outbreak. Just a disgusting place. I was brain washed into signing into a personal training session I didn't want or needed. All they did was talk about food, diets, walk around wasting time then they train you for like 10-15 mins ONLY. They charge $50 per session for ONLY 30 MINS which 20 goes to talking crap!

I joined LA Fitness, Henley-on-Thames, UK, earlier this year in April. I joined with a previous friend as it was local to our work and her home. When I signed up, I was shown the facilities and spoke about the use of facilities etc. I was pleased and happy with the amount I would need to pay each month although it was a little expensive for the most basic gym membership. I had the knowledge of when I could attend the gym and classes and that should I need to. I could leave whenever. The whole process was quite pushy, but I signed up anyway.

Nice place but watch out young fellows!!!! Do not fall for the personal trainer contract trap..... My daughter just turned 18 and they sold her this package which now she can't get out for additional 4 months (she already paid 5 months of trainer) just to squeeze her more money. Shame on you for not being transparent & really bad corporate practices which will eventually catch up with this company and their stockholders. Never again!!!!

I was pressured by salesman who kept calling and calling asking me to sign up for personal training. I went in, signed up with a different salesman who promised me I could quit sessions with a 30 day notice if I wanted. He LIED to me and now they are trying to bill me for a whole year. I called corporate, they put you on hold, they said I have told pay it. I canceled my credit card, they keep on trying to bill me. I wrote to California Attorney General and filed BBB in California. They still have a A+ Rating!! I will keep fighting this battle. Stay away from LA Fitness, it is a rip off!!!! Rick the manager here doesn't give a ** about you. It's all about money sales and how many people they can rip off.

In order to join the gym, I had to pay first and last months' dues. I mailed in a cancellation of membership 2 weeks before my billing was due. LA Fitness never processed the cancellation and attempted to collect dues, even though the last month was already paid for. When I called to cancel the membership again, I was told that they would cancel it that day, and I would no longer have access to the gym even though the last month of dues I prepaid does not expire for another 24 days.

I reported the discrimination to Corporate and they never did anything about it. They allowed it to continue and even retaliated against me.

I joined LA Fitness on 3232 Peachtree Road, NW in Atlanta, GA on February 2014. ** on staff said at the time I could pay $400.00 for an annual membership and get 6 free training sessions. And that would be it. Instead, unbeknownst to me, I have been charged on my credit card $200 additionally each month for the last 8 months for "personal training" services I did not request or ask to pay for. The person who signed me up no longer works at LA Fitness. He was fired for "unscrupulous conduct."

LA fitness in north palm beach, fl. Recently signed up for a short term. Unlikely to go long term, here is why: place is dirty, especially showers, moldy, smelly, live insects all over the place. The place should be shut down by health department. No toilet paper in the men's room. Many things broken and taped. The worst thing in my view - very loud music, if you can call it music, one can't hear even the phone or radio, announcements like at the railroad station. Request to turn down was ignored or rejected. All in all, very poor impression. Surprised you stay in business like that. My next stop will be Planet Fitness. Last warning - fix it.

This place is terrible for a variety of reasons, but it reached an all-time low this week. Despite being a paying customer for years (I most recently paid a yearly renewal in June), I was pulled out of a yoga class and told--in front of the whole class--that I had to leave because I didn't have a valid membership. I was then told that I had been warned twice about this issue. Both statements were untrue. And needless to say, it was humiliating to be accused of such things in front of a bunch of people. After proving my membership with an email confirmation, I was told that yes, I am a member and should have been issued a new barcode IN JUNE (I have been to the gym many times since June without issue).

If you want a health gym that has broken equipment, a staff that eats at the desk, messy free weight area where members and employees (trainers) leave weights on the floor, dirty smelly locker rooms, club without a GM so nobody is capable of making decisions, no wifi (state of the art) and over-prized membership fees with lack of modern, clean up to date equipment then this is the place for you.

I just recently joined and I did the free assessment. I was interested in training but had to convince my other half. The guy that did my assessment said I could get a trainer twice a month for $90 and he would waive the $150 enrollment fee. My other half wanted to go in and see if he paid an additional year on my gym membership (on top the the 1st and last month, plus enrollment fee he already paid), and the training if he would do it for $1600 cash paid in full. Now the training I was told no fee and 1 year that would come to $1080. The membership for 12 more months would have been $599.40. That totaled $1679.40.

I agreed verbally that I will only sign up for 3 months of personal fitness training but I was then added to a recurring billing which I never agreed to. I was very clear that I did not want this but billed anyway and now they will not credit me. I also had my first session with a person called "Ronald". I found that he is not a personal fitness trainer and was pretending to be one with the help of the employee who signed me up. This is illegal and they misled me.

I've been to LA Fitness in several states. MOVE TO THE NEXT GYM. They are all smiles until you sign. Then the lies start, along with erosion of privileges. They push personal trainers as if everyone has no idea how to attain their goals. If they are not holding your hand, you can't possibly be progressing or enjoying yourself. Sounds like the government. Stay away from LA Fitness. They will break every promise they give.

I had personally gone to LA Fitness, Springfield, IL. on September 5, 2014 to terminate my membership. I was told by Mr. Chris ** (who signed me up for membership on or about March 8, 2014) that he would see to having my membership terminated immediately. Mr. ** stated that because of the billing cycle, I would be charged the September membership fee of $29.99 due on the 8th of each month. However, Mr. ** assured me that my bank account would not be debited for the monthly membership fee for October. Well, LA Fitness DID debit my bank account in the amount of $29.99 anyway!

Another problem is they have a guy cleaning the woman's locker room and women go to the sauna nude, with a towel or bikini and they don't care, the guy goes in no problem. A girl just told me that some girl was in there naked and a guy that works at LA fitness kept cleaning. This place is a mess.

After canceling my appt with my trainer they still take the appt from my sessions. I felt that the trainer manager Richard ** from LA fitness in Culver City couldn't help at all. His answer was "We can not do anything for you" when I have been in the gym for more than a year and half ago and I have spend over 4 thousand dollars in personal training and gym combine. Then I call customer service. I talk to Mike ** member service manager from LA Fitness and he wouldn't even want to give me his name after was talking to him. When I ask him for a manager supervisor he said it was the end of the line now. I feel I shouldn't want to continue on this gym. Apart of taking money away from you, they still are rude and incompetent. Who should I call?

I have constantly been harassed by employees at LA Fitness in Stone Mountain, GA. I see people working out together and are never bothered but as soon as I start working out with someone... I am accused of coaching or training. I know nothing about either of these. I'm told it is in the interpretation of the gym employees to determine whether they think I'm training/coaching. I have been working out for over 20 years and never had this kind of treatment at any gym. The Stone Mountain LA Fitness is the worst gym I have ever been to. They make you feel uncomfortable and they send people to watch me all the time. Where is it written you can not work out with a partner, wife or friend? Why invite family and friend when you can't work out with them?

The wet areas, spa area always dirty, never cleaned, smells. Jacuzzi has floating funk on a constant within 48 hrs of going to Gym. The problem was obvious that no one cleans the spa. Male locker room is always dirty and needs to be updated. LA Fitness Fort Lauderdale manager and director should be ashamed that their cleanliness is beyond poor! I am very unhappy and it's growing to be a bigger problem. I will be leaving this club soon if things do not change and it's sad because I have been with them for over 10 years. This club on the filthy scale from 1 to 10 is an 8+.

We currently have membership in one gym on San Fernando and we want to check a better option, I printed 3 guest passes for LA Fitness NORTHRIDGE, CA to try the different classes and train the 3 days and if we like it then we can move to that club. My Wife, my nephew and I went to the club on Sept 30th around 8pm and the sales rep gave us a tour and showed the membership options and He said that the guest passes are activated just next day stop by the counter to sign the waiver and use them for the 3 days and hope we get convinced on join the club.

A newly opened LA Fitness in San Antonio, TX on Bulverde Rd recently sent me a voucher for a free 7 day trial membership. I've actually been considering supplementing my jogging in the park routine with a gym package, so went in to redeem the voucher, excited to give this organization a chance. I understood I would probably have to go through some sort of sales pitch, so wasn't terribly surprised when the young woman at the welcome desk directed me to a sales associate. Well, there was pressure from the salesman to sign right then and there, without trying the place out. I was told I wouldn't get their discounted price, which, if I remember correctly, was the initiation fee waived which would be about $100(?) off, unless I signed in the next two days.

I am disappointed that with the new Flagler gym opening, many of the 12th St classes such as step have been eliminated. There were only three step classes a week, Mon and Wed 5:45pm, and Sat. The Mon and Wed class had an excellent instructor; the question is why eliminate those classes. It appears that Zumba and body works will replace these classes. We the students are very unhappy because we are neither Zumba or body works people. Please reconsider acing these classes back on the schedule with Milagros.

The LA Fitness in Chicago on 87th and Cicero is full of unprofessional, arrogant scam artists that will do absolutely ANYTHING to get a buck. It started when the self-proclaimed "director" of personal training, ** (turns out he wasn't the director at all), told my sister that he just needed a name on a paper so he could get his bosses off of his **. He told her he would just put down her name, he would pay the initiation fee of $95 - even pulled out his wallet to make it seem as though he was entering his own credit card information. He told her she could then just cancel in a couple of days, no harm no foul.

I was a member of La fitness for a total of 3 months. I took my daughter in to get her a membership. In the process I talk to an LA Fitness rep about signing her up for the personal training program for my daughter because she had been on crutches for 6 months. They originally told us about a 52 week program. I told them that was longer than we needed and way too expensive. They then told us about a shorter program for 12 weeks. So we agreed. But instead of signing us for the 3 months they sign us up for 52 weeks. When found this out, we went through every channel of their management. We found out that LA Fitness manager meant is not there to help customers. But rather simply there to enforce contracts, even if it means screwing over customers.

Nice place but I gave my friend's name for a week free trial, she never got it but pressured into signing without trying it out, plus some guy that worked there hanging around the conversation table kind of like he was pressuring the gal that was talking to my friend! This is ridiculous. I don't want the names of my friends pressured. I want them to have the free week then talk membership! I gave them 10 friends' name. This crap better not happen to the rest of my friends! I love the place but do it right! (Springfield IL) Everyone is complaining about this! No one wants to give friend's names anymore!

I decided to start going to LA Fitness while I was home for summer break because a few friends went there. Because I was only going to be home for three months, my monthly fee was $40 rather than the $29 that they advertise. Fine. So two weeks in I get a text message for a free personal training assessment. I go thinking I'd get a few tips and move on with my life. 15 minutes later I'm sitting at a desk pretty much being forced to get training. I kept telling the girl that I was only going to be there for three months, so I only needed the training for three months. I also kept saying that I wanted to pay my bills cash since the card on file was not mine, rather a borrowed card. What does she do? Have me sign their stupid box for a 52 week contract at $280 a month. This was fine, while I was home for the summer working.

I entered the LA Fitness in Hopkins MN today, around 5pm. I have been looking at different fitness facilities in the area (a community center, Lifetime Fitness, YMCA Ridgedale and LA Fitness), and I had been recommended by my partner's mom to check out LA Fitness, due to the low monthly cost around $30. So I walked in the door and was greeted right away by the front desk clerk. He asked me to take a seat and had a sales person come talk with me. I had no idea that learning about their memberships would turn into 45 mins of a sales pitch -- with pressure just like buying a car.

I like being a member of LA Fitness. The price is right and many of the classes are excellent. The staff keep the club clean. I like being able to attend in whatever part of town I happen to be in on that particular day.

Today I took my friend to the one in Valencia because I got a guest pass and she's visiting here and they told me she can't get in because she didn't have a USA ID. She a tourist. She's visiting and took her there so she can enjoy it. It was worst. The manager say they were not that desperate to allow that she pay $15 for the day only. Who's the desperate here? I think he is because we pay his check. That's a really bad customer service and he went to tell other guys over there about her. What's the big deal? Not every Hispanic is illegal. She come every year to past time and enjoy. She has money and a very good education and that's what these country show to her that white people is racism and low class. She understand what he say because she speak two languages Who's the desperate now, she the one paying and giving money to these country or he the one has a small salary????!!

I was a member for a year and the person I was joined with decided to cancel. So I decided to rejoin and add my daughter knowing she would be attending college in three months and that my son who was away at school would be returning home. After providing me with all of my options to join, I expressed my desire to transfer my daughter's membership with my son's when she leaves and he returns. The sales rep assured me that I could and would have the same monthly terms. He said to bring my son in to have his picture taken and we would change the names.

The "general manager" is lazy and shouldn't be selling memberships if he doesn't even work out. He smokes weed outside and thinks people won't know and then hides and sleeps in the building when he's on the clock. A few of the male staff sit around and talk about members and you can hear them cussing from a mile away, they don't realize how badly their voices echo thru parts of the gym. Unless you want to be made fun of and treated poorly I don't suggest being a member here. Worst decision I ever made.

When I went into LA Fitness for the first time, everything looked great and the guy who gave me the tour was very nice. After becoming a member, he told me that I had a free complimentary training session that I agreed to do the next day. After doing a 15 minute workout with the personal training manager, he sat me down and started asking me if personal training was something I wanted to do. I told him it would be nice, but I can't afford a personal trainer, I only have enough money to pay for a basic gym membership, so he kept lowering the prices to get me to agree on something and eventually he went down to 90 dollars a month. I still couldn't afford that, but I have bad anxiety and I easily give in to stress, so just to get him off of my back and to avoid crying over something so trivial, I told him I would agree on it.

I checked in at LA Fitness club at 1801 County Road 42 W, Burnsville, MN 55306, (952) 392-4400, using my card, no one was up front but the scanner beeped when I scanned my card. So I assumed that it checked me in. Come to find out the next month that it was not processed and I did not go the gym 1 day that month so I will not receive my ins. reimbursement. I called and spoke to Operations Manager named NICK and he said he cannot do anything about it. I know it's only $20, but it's the principal of the matter. This is obviously LA Fitness check-in error and they should credit my account for $20 because it's their fault. Very unhappy..

I was also put on a training contract for 1 year I was completely unaware of. First day I came in, they offer me a personal trainer which I was not in the position to pay. Never the less, they offered me to try it for a month, and if after that I decided not to continue, I could just tell them. They offered me a deal (not that much of a deal) and I went ahead and tried the month with the personal trainer. I sat in the office while they were filling out on the computer my information, gave them my credit card to pay for the first month plus the admission fee. Quite expensive by the way. And signed electronically on a screen box, as they asked me to, never having a document to see what I was signing. Stupid of me, I know! They never gave me a contract or anything; afterwards, he told me he will e-mail me the contract. Which I never read, anyway, thinking it was about my admission and one month of personal trainer.

I am member at LA Fitness in Toronto Canada in Vaughan location. On August 22, 2014 my locker was broken into and my iPhone 5 was stolen. One of LA Fitness staff members did this and this is unfair. I am under a contact with my carrier provider of my cell phone and I owe them $195.00. I don’t have a cell phone now and the iPhone 5 cost roughly around $300 to $400. I am currently unemployed for the past 1 year and half and I cannot find employment. Since this happened in LA Fitness they’re liable for this act. There are no Cameras in the facility nor in the front entrance. I told the manager. Her name was ** and she did not do anything about. She did not even write a report about it. ** said call LA Fitness head office in California, so I called them, but that did not get me anywhere. I spoken with ** the manager in California and she did not do anything about it. I called the police and told them about the incident. The police officer said it’s high thief area. I would like LA Fitness to pay for my phone that cost $600.00 with my contract included of $195.00. I am vexed out about this matter.

I am a member here at LA Fitness and I am so disappointed in the customer service that I receive from this gym. Not only does the Manager of this facility I spoke with, Kristen **, disrespected me as a customer with an issue but did not follow up with me after I was done with my workout to resolve the issue at hand and left the facility. Her solution to the issue was to kick me out of the facility and not find a solution. I have never in all my years of coming to LA Fitness been so dissatisfied as a customer and not once did she want to help me at all. I am leaving this facility and I will not be coming back.

I have been billed a membership that I had not purchased. Apparently without contacting me they have been debiting my discover card a yearly membership fee. They explained to me I belonged to Bally Fitness and they were bought out. I believe without my signature this would be considered fraud. I never allowed Bally's to auto debit and I was not contacted to authorize an auto debit by LA Fitness. I have tried several times to resolve this and they are still debiting my Discover card. I contacted Discover and they are doing another investigation.

I am victim of stolen items and wallet twice in 6 months. Somebody broke into my locker. The thief knows how to open up locks (even the combination ones). I am not sure if he cuts open the lock because I didn't recover it. I don't trust anyone in the gym anymore. Please take care of your belongings as soon as you step into the LA Fitness located at Irving TX 75038 (at MacArthur). Thanks.

I am beyond annoyed at the guy who is in charge of personal training at the location I attend. I worked in a school, and at the end of this past school year they eliminated the position I was working in so that they did not have to offer us benefits next year. At this time I had been doing personal training for over a year and a half (I had signed a year contract, so that was not an issue) and knew that since it was the summer and I had no promise of a job in the fall I needed every penny I could get. So July 2nd after my workout I saw that the guy, Brian, in charge of personal training was free and went over to explain the situation to him.

Accident on August 11, 2014 La Fitness City of Industry. I got injured on the Step Master that was not functioning properly. I got a scrape and a big bruise! One of the staff members saw me and did not offer to help me. I reported it to the operation manager but not sure if the report is on file. I didn't get an apology from the staff member.

I went in with my fiance to get a family membership. We talked with a young women for awhile, but we found it was a little more than we wanted to pay, so we were about to leave and think about it. The sales manager came over for the hard sell and we stayed thinking we could probably get the price down. He started writing numbers down and would change those numbers over and over, as well as the membership. Then he started in about if we got a fourth person to join, it would be even less. We are a family of three, so I don't know where we are supposed to find this fourth person. Again, he was changing numbers and said we could join for $100 today and worked out a deal for the rest to be paid in a month. I said ok and handed over my card. The girl swiped it.

The start of the problem: I had a new card issued by my bank due to fraudulent activity on my account. I had been out of the country and stepped off a long haul flight with around 10 missed calls and voicemails chasing me for the defaulted payment on my account. Not great, but fair enough, business have to make sure they collect their dues. I had this immediately fixed and thought it was the end of the issue. Not so. It transpired that the new details were not transferred across to take care of my personal training sessions and on Monday June 23rd I received almost 25 calls and 25 voicemails from the collections department. I answered the first call, and said that I would sort it out when I went to the club that evening. Nothing was put on my account to this effect and I continued to be bombarded with calls and voicemails throughout the day.

I was a member of LA Fitness for a long time. 7-30-14 I was yelled at by yoga instructor in front of other 20 people in room. During the class she yelled that 'I must leave the room now' because I was talking with friend next to me. Never the less, I just said a few words and even had no chance to finish my sentence before yoga instructor started yell on me. I felt that I have been assaulted and humiliated. Management was not helpful and understanding at all. Zero customer service skills. I had no choice but canceled my membership.

I have written and called to request cancellation of my membership, and after being told that it would be taken care of, they are still taking the money from my checking account!! I am so disappointed not only with this, but with the way they treated me the last time I showed up with my son to work out. I was told that if I purchased a certain membership type, I could add 3 people to my "VIP list" and these people could come to the gym as my guests. The first and only time I brought a guest, my son, I was told he would have to pay $15 to use the gym. We left. I have never returned. I was so hurt and embarrassed. That was June 20. I sent a letter that day, and they continue to bill me. I am contacting my attorney today.

I joined LA Fitness as a member just over a year ago. Due to a family situation at home, I have used the membership maybe twice in the past year. Between working full time, providing care for my father, school, and spending the remaining time running my dad back and forth to dr. visits. I attempted to cancel my membership online. I was under the impression that I would no longer be charged for a service I was not using anymore, lo and behold LA Fitness continued to charge my bank account for the next 4 months. My quick fix to this? I canceled my bank card and reported it stolen. Now La Fitness reps from all over the United States are calling me to notify me that my account is delinquent.

I have charged for $200 extra amount event though I cancelled my membership. Operations Manager is very rude and never in favor of customers and just looks for payment. Funny part is, they charge double during first month and it is automatically applied for an extra month after cancellation. The best of the worst.

Same thing happened to me exactly as others have posted. My membership when with Jack Lalanne always renewed for 3 yrs and then La Fitness took over and I never got a renewal notice. I went to my local gym and questioned why and they said they called me on "PHONE" and I never got any message. I know they never did. They revoked my membership. I called Corporate office and they said there was nothing they could do for me as the membership lapsed. I agree this is all a BIG scam as Jack Lalanne lifetime members like me had such low annual renewals they wanted us out. Obviously they don't care about anyone's health interest but rather the best interest of their wallets. And conveniently "they don't send out mailings" I wonder why? Cause if they did we would have renewed and then they couldn't revoke all our memberships! Stinks!! Someone needs to put them straight!!

I was put on a training contract for 1 year I was completely unaware about. The company is now forcing me to pay an outrageous amount of money just to cancel the contract and as well as charging unethical amounts of money to my credit card.

The male staff who was trying to convince me to sign up on the spot, even without giving me a chance to try out their services, held my driver's license "hostage" and told me that it is their rule to hold on to the customer's ID and return it after the workout. I consented to that even if I felt worried it might get lost. I should have given in to my intuition because lo and behold! After my workout, the male staff was nowhere to be found and he even did not leave my DL to anybody there! I was so stressed and pissed at the same time! How can a staff be that irresponsible to handle a very important document like that???!!!

It's so sad a company like LA fitness has the worst gym and assistant managers all over Canada since I am in gym locations since 7 years. Most of their assistant managers are not even 24 years old... a lack of experience and etiquette... don't even know how to talk with a customer... very misbehaved and intimidating. If you ask them something they turn their head and walk somewhere else - no politeness, no respect for the business. As a customer it's so unfortunate and hurting that I have to deal with this and while pay money I cannot cancel my membership on spot, where as there is no contract with them. LA the worst gym ever I have found (even most of their machines are almost broken) in my seven years of gym experience. (Very uncomfortable to deal with).

I had a bad experience with LA Fitness training program. The personal training staff set me and myself under same account. They said with current specials going on we can pay for one and both can get trained. After two months they are saying we need to open a different account and pay initiation fee and training fee which doubles what we are paying currently. What to do?

I joined Bally's in 2000 and have been paying renewal dues for years which they automatically deducted from my bank account and it has never been a problem so I never monitored it. A few weeks ago I noticed that they stopped charging my bank account so I contacted my local gym (Montebello, CA) and was told that they tried contacting me by PHONE but couldn't reach me and my account was now revoked/denied and I had to purchase a new membership. I was transferred to sales to told me their "deals" which are NOT deals.

LA Fitness should be investigated by the Better Business Bureau for not allowing their customers to cancel. I called and had to have my membership canceled on Friday, June 27, 2014. I received notice yesterday, June 29, 2014 that $32.46 was illegally taken out of my account for LA Fitness membership dues. No money should have been taken out of my account because at joining I paid first and last month's membership dues. I canceled before the renewal on the 28th and would like the amount of $32.46 refunded to my account immediately.

I added my Mom to my plan during the promotion that waived membership fees. A couple months later I got a new debit card and LA Fitness contacted me to update it. My Mom had told me she already gave them her card, so I asked them why I was being contacted if her card was already on file. She informed me that even though we were on the same plan our payments were separate, and she couldn't see my Mom's card info or access her account. I then gave her my card number and she said I would only be responsible for my own payments of $29.99 each month, and my Mom would take care of hers. I thought it was great and we were good. I later saw my account was charged $34 (even though membership is normally $29?) but shrugged it off, assuming it would go back to normal next payment cycle.

I do not have a membership contract with you. Stop bugging me for dues and threatening me with collection. I will sue LA Fitness if I get one more email from them. I have called several times to say the same thing. I do not have nor want your membership. Take my name off your system. Please!

Several years ago, I signed an agreement with LA Fitness. It was written that upon my college kids' visits into town, they could attend LA Fitness without my being present. It has been a struggle to get LA Fitness to honor the agreement. Until recently, they have honor it with much angst. Recently, they explained it was not a standard agreement and that they refuse to honor it. They stated there was no discussion and would terminate my agreement unless I pay twice as much ($60 monthly). Needless to say, I terminated and moved my membership to a nicer facility that saved me from the standard cost of $480 a month to $185. The facility is equal with the pool being far superior, and more importantly, people are respectful and nice.

My name is Inna ** and before today I was a member of LA Fitness for last 3 years. My customer number **. I received a phone call from Michelle from LA fitness on Grant Avenue, Philadelphia. She told me since I have been distributing flyers for nutritional cleansing in women's locker room, she believes I am a threat to the company and we should part our ways. First, I was not aware of no solicitation rule since I constantly see advisement of various products and events in women's locker room. Also, there are advertisements for various local business openly displayed in the lobby. I was told by Michelle that these businesses do not compete with their product which I assume fitness. I didn't think that healthy and clean eating. I have been doing both for a while.

I came to LA Fitness after the last gym I attended had "kicked out" my friends as members. It was just a silly situation. Anyway, I was impressed with the two-week free trial. I came to try it out and was hounded right off the bat. This one person flirted, talked to, and harassed me for about two hours. When I finally tried the gym, I did love it and thought I would join. I signed up for the gym. Month-to-month payment was pretty reasonable in comparison to other gyms. Then, I was bullied (I'd say) to sign up for a personal trainer.

2 weeks ago, I showed up for 5 different classes that were cancelled without notice (online schedule not updated to notify us). It is only Wednesday and I have had the same problem twice this week. When I complained to LA Fitness, they sent me a generic response telling me to "like" them on Twitter and Facebook. They are too unreliable and unresponsive to complaints.

When we tried to cancel the membership, we waited in the front for over and hour then were to told to come back another day. When we came back the following Monday we were told that the person we needed to see was on vacation and we would have to come back next month. So they could charge us another month. When we came back a week later which was another month that we were billed for, we waited for another hour in the front office. Then we were told to fill out the paperwork and submit it via mail. This company is a total rip off.

I have been a member of LA fitness for 4 years, but will be quitting based on their poor record in hiring and maintaining qualified instructors. The group fitness classes are an important part of many members, and their behavior towards instructors speaks of how little they are concerned with having the most qualified instructors. Based on a single incident that was of little consequence to anyone, my local gym recently fired the instructor who was once a fitness regional manager for them with a huge following of members who took classes with her.

I went today to this gym to cancel my membership and the front desk guy told me that I have to go there again from Monday to Friday from 9:00 am to 5:00 pm, which is almost impossible for a guy with a regular job. I just wondering if they are open to use the same tactic to enroll with them. Then that same guy told me that the second option is to print out the cancellation form, which I tried several tines online (impossible), and he told me they didn't have paper to print. Then he called a guy at the other gym located at 56th Street and 137th Avenue in Miami, a guy named ** to go there and this other guy is going to help me out with the cancellation process. I went there and a very rude, disrespectful ** told me that he can't do anything without his supervisor and I have to come back from Monday to Friday - same old. I decided to go back to the previous gym with my own paper and let them print out the form. The guy at first told me that because they were out of paper, the printer printed out other forms first. Trying to be cool, I told him to please print it on any used paper, which he did, after more than one hour if struggling.

I went to LA fitness just ask question about new facility. With lots of pressure and so many promises that one special trainer will work with me and make me strong and healthy, they sold me the membership and one year personal training for two times a week. When he were signing me, I told him that I just want TWO months to see how my body will do with exercising. Since I wanted just two months I did not pay initiation fee of almost one hundred dollars. Then my husband joined and he paid initiation fee and he pays much less than I.

For the last 3 years, every time you write a check for the Premier Lifetime membership that carried over from Bally to LA Fitness, LA Fitness doesn't send my check to my bank and tries to say I didn't pay my membership. The first year, they refused to let me in and I had to call the Better Business Bureau on them and they added an extra week to my membership. The second year, they said that my check didn't go through when they processed it, and said that my bank refused my check which is a lie. But my bank had no record of them depositing it. Now the third year, they are playing the same game and have not cashed the check saying it didn't go through. I have gone to LA Fitness twice and had to show them the receipt that showed I paid. Now the Jacuzzi has been broken for over five months at 7640 W. Thomas in Phoenix, AZ 85033. Why can't they provide better service to its customers?

My husband and I went to join the gym in Jan 2014 (only because it was the closest to our home). I already had a 24-hr fitness membership which I was completely happy with. Had to cancel because it was too far from me. Anyways to make a long story short, we only signed up for the regular month-to-month gym membership. The associate "MIGUEL" from LA FITNESS, FONTANA, CA kept on insisting and giving us so many reasons to get us to get a personal trainer and he wasn't doing in a way that was motivating. Actually he was coming off so rude that it made us feel so uncomfortable and made us feel horrible about ourselves, as if we didn't feel "fat enough" already.

Lifetime members to Bally's are now recognized, but they do not sent out the yearly invoice, so there is a lapse in membership and now membership is expired. But one can sign up at the new membership fees. Terrible customer service from gym personnel all the way up to the corporate level. They totally blew me off. I would never recommend this gym.

Back to last December, I was too busy to go to gym. I wanted to cancel my membership. Lisa @ Rosemead recommended me a only one time $10 fee to freeze my membership. Today I figure out the $10 charges monthly. I went back to Lisa today. Her coworker said maybe Lisa said it wrong at that time. I said, "Okay, please help to cancel the membership." Then Lisa became too rude for me. What she said made me uncomfortable even feel discrimination. I call the LA Fitness headquarters already. She cannot regard people by members. I am so disappointed by LA Fitness. I won't recommend it to my friends.

I canceled my account in person AND by dropping off written notification. The written notification was never processed and they kept charging my boyfriends account. Since he didn't know I had canceled, this went on for six months! When I discovered the error, I called them right away. They refused to refund any portion of the monthly fees - even though they could see that I hadn't been there in over six months! I told them I still had the letter and could drop off another copy, but they said they wouldn't accept that as proof because they couldn't verify that I wasn't just lying!

BEWARE!!!! DO NOT JOIN LA FITNESS. If one person can save themselves from these scammers, this was worth it. I was on a month-to-month deal, but one month I was having financial difficulty and could put my account on hold for $10. Well, the next month I get charged $10 PLUS the regular monthly charge of $29.99!!! Do not give them your checking account number. Trying to reverse the charges are a nightmare. They act like the customer is the problem. I have never dealt with such bad customer service in my life. My bank Wells Fargo had to get involved and put the money back into my account, and I had to call the corporate office of LA Fitness (949) 255-8100 three times to finally get this issue resolved (ask for Soazig or Chris). I cancelled both mine and my wife's accounts, and we're going to tell everyone we know not to join.

The place and basketball court are very dirty and all the basket balls are flat and the leather are coming off. Is it company are poor or what? This location is in Aurora Ave. and 130th St.

I have a complaint about the guy that works in LA Fitness in Naples (Golden Gate location) because I'm Hispanic and I don't speak English very well. He is racist and he has trying to get me mad every time I go to the gym. He even ask me if I want to fight! Please do something about it or you will lose 7 members!

LA fitness is a gym that have no respect for the members... A member there is just a number! Their employees think that they are doing members a favor! I was insulted by one employee, at the front desk when I was checking in, in front of other members and instead of management firing this unprofessional employee, they revoked my membership after being there for 12 years! Very low class employees and managements.... LET alone the level of dirtiness and low class crowd that LA Fitness is attracting recently.... In few words, LA fitness used to be a great gym and now nothing but a slum.... Glad I went to Life Time where they treat their members as person and not a number...

When I signed up for membership was given the rundown on everything and in the presentation I was told that if for any reason I could put my account on a freeze. Well 8 to 10 months later, I have a financial hardship which is only temporary. Called the Holmdel, NJ facility and was told it was cancelled. Next day I saw a charge on my account. Called the Holmdel facility and got the account manager who then informed me that my account could not be put on freeze and he didn't know why. I can't afford the extra expense at this time and had to cancel my account. If I would have known that in first place I would not have joined the establishment. So beware of what the sales people tell you there because they just want your money and don't care about anything else other than their quotas.

Signed up for a membership and personal trainer and was told that I could change the frequency of trainer sessions at will as long as I agreed to year long "contract". I went 3 times/week for couple of months and then stated that I wanted to cut back to fewer sessions (like I said I would be doing from the very beginning) and was told that I was committed to 3 times a week ($420 a month) for the rest of the year!!! When I tried to mediate, I was treated like they could care less about me and that I was basically **. I am appalled to my very core at the way this company conducts business, and from what I've read in the thousands of similar complaints, this is not the first time they have pulled this scam!! The same thing has happened to many others (class action lawsuit anyone?). I was scammed by this evil and unethical company. LA Fitness is the devil.

I recently started a new fitness program and my young niece offered to work out with me and give me a routine I could stick with. We are both paying members on the same account. Because she counted the reps, spotted me a couple times, and did a partner ab exercise, they accused her of coaching/training. She was doing the FULL workout alongside me. LA Fitness does not give you the written contract, so one would never know this "rule". Kinda took the wind out of my let’s get fit sails... very disappointing.

I joined LA Fitness over a year ago. They automatically renewed my membership with me signing up again. I have tried to cancel online, which you can't, called corporate, who said you have to go the location. I went to the location 2 times and they say you have to speak to a manager. I went 2 weeks ago and must have found someone who was nice and they looked up my membership and said, "Okay, you are canceled." Today I see they are still charging my card. I call and now they tell me you have to mail the form they gave me. I speak to a manager and he says his operations manager can get it canceled on Monday. When I signed up didn't have to mail anything, call anyone or speak to 6 or 7 people. They make it impossible to cancel. What a scam..

When attempting to cancel a membership at LA Fitness that I was paying for on behalf of my mother, my mother went to the front desk and told them she wanted to cancel her membership. They said she needed to speak with a supervisor who apparently wasn't there at the time. She said she would come back and later when she went back, the supervisor was magically not there again. My mother said, "is there no other way to cancel my membership." The front desk gave her a form to sign and mail in, which she did. They told her that was it, she was canceled. Except for an additional 12 months, my credit card was hit with charges. While I didn't notice the charges because it is an expense account that I don't review on a monthly basis, I did eventually see that I was still being charged.

This is about the LA Fitness in California, Garden Grove location at Valley View and Chapman Street. The manager named ** came in to the saunas and accused me of using the paper towel too much and she had already given me lots of warnings. I was surprised and shock of the accusation since this is the first time I saw her face. I asked her if she is sure it's me. She called the cleaning lady in and said it is me. I said, "I never did that and I have not have any warning whatsoever." I said if she continue to accuse me I will talk to my lawyer. Before I leave I asked her to write down her name and phone number. She asked for my membership card and said she is going to revoke my membership right now. She called another guy manager over and they both said the same thing. I asked for both their names and phone numbers, the girl write down her name (**) and the guy write only his first name (**). I asked for their phone numbers and their boss phone numbers, they said I should look it up myself.

Are monopolies ever a good thing? Well after LA Fitness has virtually cornered the market in the metropolitan Detroit area as it pertains to a full service health club with multiple locations; I am going to respond absolutely not! After disputing a manager at the Allen Park, Michigan location in January of 2012 in regards to taking an ID picture or showing state identification - as stated in the contract - I turned to the corporate office to assist with this seemingly easy to resolve issue. Their response, was merely to give away personal services I did not seek. I was not contacted by anyone - unless I initiated the call. Feeling very unappreciated, my membership was cancelled as a well as full monetary fees returned to my person.

L.A. Fitness Montclair has no re-racking policy. Every day there are dumbbells, plates and barbells all over the gym. The men's restroom and showers are closed at various times between 5:45 a.m. and 6:30 a.m. The failure to re-rack weights all over the floor is a safety hazard and the closing the bathroom and sink area during regular hours is incompetent and a health and safety hazard. People go to the bathroom and then back out to the floor to lift weights since the sinks are closed.

When we joined we let them know that my workout partner is a personal trainer that is training for a fitness competition - we have worked out together for years, best friends and this is our way to play at the end of a long day. She has HER training routine that we do with her. She is a stay home mom with 3 kids - 2 have special needs so she does not personal train anyone since she has no time to. Her husband just recently joined the gym to work out with us - while working out last Thurs night we were approached by the head personal training MGR who without introducing himself started accusing my friend of personal training myself and her husband.

As a member under the Holiday franchise, then the Bally's and now the LA Fitness franchise, I must say it was disheartening to discover that the contract now offered by LA Fitness has an EXCULPATORY CLAUSE to protect them from liability... BE AWARE that if you get injured for any reason, any cause, any failure on LA Fitness' behalf they will NOT be liable! You exercise at LA FITNESS totally AT YOUR OWN RISK!!!!

I joined LA Fitness over one year ago. At the time I joined I was encouraged to pay the member's fee for myself and my husband, who was uncertain as to whether he would actually participate. I was told they would grant him membership whether he attended or not. The fee was pretty steep: $365, which seemed a lot to me but I was assured it was not much considering the fact that I would be charged $29 a month from then on and that my husband would pay $39 a month. My husband only agreed to join if the pool was open.

I signed up for a regular gym membership during a 3 month business visit to another state. After signing up, LA Fitness will make a hard push to sell you a personal trainer membership. After being reassured by their salesperson that it would be easy to get out of the contract after I moved back to my home state (where LA Fitness is not available), I signed the contract. At the end of my visit, I went to the gym to cancel my memberships. Having paid for 3 months and only used 2 1/2, I thought that would be the end of it, but LA Fitness kept billing me $262 each month although I live hundreds of miles from their closest gym.

The representatives here are the worst . A basic sales representative from a grocery store is far better compared to these people. I strongly feel this corporate does not even know what is meant by service. All they talk about when they call is money money money like a blood sucking leech. I don't have any issue paying the money but, I was asking them to schedule an appointment with a representative and they simply we call from corporate place and we ask you about money.

I began a gym membership with LA Fitness in Glendale on Jan 2nd '14. The basic membership for myself and my girlfriend was $130 ($65 each - my girlfriend paid her own half of $65 for the first month). Once we had signed up for our basic gym membership I was talked and "sold" into accepting a fitness instructor for one hour of each week of the month. The fitness instructor then tried to get me to commit to more hours per week with him but I finally agreed only to just one hour for each week. This put a much heavier cost on the membership of which I accepted; however I was not totally aware of the ruthless small print of the fitness instructor contract, should I be forced for any unforeseeable reason to cancel the contract with the fitness instructor program.

I just joined LA Fitness two weeks ago and I am absolutely shocked at how unprofessional your instructors are. I attended a 7:00 pm Zumba class with an instructor named Annette on 1/23/2014. It was her birthday and there was cake and balloons and she took pictures with some of the students for about 10 minutes. Class started 10 minutes late. Annette then asked if anyone minded if she recorded us for a video. When a student said she did mind, Annette told her to get out. She then mocked her by saying in a baby voice, "Oh, I don't want to be in your Zumba video," and then said, "I don't need this **. If you don't want to be in my video then GET OUT." The girl put a hooded sweatshirt over her head so she would not be in the video since Annette already had another student recording on her iPad. At the end of the class she offered Zumba classes in her home for an additional fee. Why would you have an instructor that mimics and mocks her students? Why would you allow an instructor to record on your premises? Why is she allowed to solicit students to her home for an extra fee? Is LA Fitness covering her insurance liability should something happen to a student on her property?

LA Fitness Montebello is really close to me. The sales hid the important info such as, you can only cancel the contracts within 5 business day, and the training program only refund 50% the whole year charge. They didn't even print out the contract. The first training session is supposed to be 1 hour, but it was 5 minutes long. The price is higher than a nearby city, but the sales told me that is the cheapest price. They are not honest and upfront.

Went to the website 2 weeks ago to cancel my membership. This was not an option online. I had to print and mail in a cancellation form for my and my daughter’s membership. This was mailed out approx. 10 days ago. I am still being charged and according to them they have received no cancellation. I've talked to someone at the local gym and someone in a California location. They have told me 2 different things. One said since a cancellation was sent in I “probably” don’t owe anything. The second told me to “just go ahead and pay the balance”.

Since LA Fitness bought Bally's, customer service has taken an elevator to Hell. I tried to postpone January's dues from the 15th to the 24th to avoid overdraft fees. LA Fitness staff refused stating a five day notice was required. I was able to work with my bank to avoid $200.00 in overdraft fees! However, since the 15th, I receive calls everyday, including Sunday, demanding payment. This was the first time in over 25 years with Bally's and now LA Fitness. I'm late. Oh, I am facing a 10.00 late fee & the dues for three memberships! I really miss Bally's.

I joined at a ridiculous price ($50/month) with a $200 up front fee for first AND last month. I didn't use the membership, which is my fault, but the company makes it impossible to cancel. You have to print out a cancellation form and MAIL it in. I have mailed in two cancellation forms and they have been completely ignored - I am still getting billed $50 per month, and my subscription is still listed as active, as though I never sent the forms. This is a complete scam and ripoff.

By saying we have cancelled fitness center Memberships, LA Fitness is not providing Personal training sessions in the center which is a different membership and for which we are being charged $140 every month.

I recently called my bank to check pending activity and found out that LA Fitness was taking out 10 dollars since 2007. I called (949) 255-7200 on 1/2/14 and 1/3/14 and spoke with a Katy, Kevin, and a very verbally aggressive and a "no buts about it" Meredith quoting a policy that the club will continue to charge the account until I cancel. I don't even remember ever using the facilities. They automatically assumed to freeze, but not to cancel since I never used the facilities. I have had financial hardship due to illness over the years due to medical disabilities to find out that this multi-million dollar company has been withdrawing monies from my account even when I no longer live in the same state. They have taken approximately $840.00 dollars from my account. I believe it is extremely unreasonable for them to believe that they can continue to take monies from me without any limitations. Banks were called on this some years back. How is it that a L.A. Fitness can get away with this? Please advise. Thank you. I look forward to hearing from you.

I was visiting my friend who is a member at LA Fitness. The receptionist asked if I was a VIP member on my friend's account? My friend replied, "What is that? I don't understand. Can you please explain?" while the Weekend manager interrupts my friend and literally throws my ID on my face and gets in my friend's face and started arguing with her! Manager yelling at my friend, "You don't have the right to talk to her in those words," etc. (Receptionist). We were shocked and humiliated by the way we were treated. I also paid $15.00 for a one day pass. No one bothered to show me around. My friend gave me a tour of the facility. The weekend Manager at a Riverside doesn't belong at LA Fitness. He was rude and unprofessional. I don't recommend LA Fitness!!! If you want to be treated with RESPECT, don't go to LA Fitness please!!!

I cannot get anyone show me the machines unless I pay for a trainer. Not fair.

I signed up as member and signed my disabled daughter so she can be exercised in the pool with a trainer. At first, in May, when we signed up, the chair lift to the pool was functional and with exception of when the trainer was ill and was away on vacation, we were able to get her in the pool. The chair lift became nonfunctional in July; therefore, she was unable to get in the pool safely and training was cancelled BUT..... I was still being billed for the training that never happened. They will not reimburse me because as far as "corporate" was concerned, she was receiving the training. The specific club in Kirkland, WA never told them of the non-functioning chair lift. I am still fighting with them with American Express who has investigated them. They do not have specifics to back their claim.

I referred a friend to LA fitness. Somehow, 2 of their monthly dues came out of my bank account. I've called and complained about this matter and requested to have my funds returned to the account. 1 Month later, still no refund and another charge! So anyone can come in and start a membership and LA fitness can begin charging me without my consent? Is there no policy or procedure to protect me from this?

I enjoy working out at LA Fitness. However over the past year the club in Morgan Park has deteriorated to the point that I am considering canceling my membership. I have called numerous times and complained to the manager - and it gets better for a few weeks - and then it seems like nobody cares!

I signed up for an LA Fitness account at the Waukegan, IL location back in October 2011. I worked out 3 times a week for 2 months, with a trainer, who specified a plan towards my disabilities, at least I thought so at the time. I had an ok from my doctor to do a light workout routine. So I gave it a go. I had done too much and ended up hurting myself while working out and caused a flare up with recurring back injury. After seeing my doctor, he had told me that I would not be able to do these workouts able due to the stress on my body. He then wrote me a medical waiver to give to the gym, so that they would cancel out my membership without further charges. I spoke with Kristen, gm of location, gave her the documents and she expressed concern but told me she would cancel out membership and that I wouldn't have to worry about anything else.

I also have signed up for the training. I love my trainers, they seem very knowledgeable, and the gym is right next door to me, very clean, brand new. However I signed up and told them which days to sweep my account, and they've been sweeping earlier than I agreed to. I can do nothing today since the GM and customer service do not work on the weekend. After reading here, I may well have to go to the BBB, and place a complaint. I will decide after I call them on Monday, but they should not legally be able to hit your bank account unless you have agreed. I can't believe this is legal.

The men's locker room is filthy in the morning. It should be cleaned the night before. Mirrors dirty, trash cans over flowing with paper towels, some end up on the floors of all areas of the locker room as does abandon clothing. Sometimes no TP in rest room. Only 2 urinals and 2 stalls for a place that large. Joining for a membership not done legally, had a charge on my credit card that the person in charge at LA Fitness said was in my contract, which I did not and would not have signed. Only saw the contract a month after joining and at bottom said “signature on file”. That is fraud.

I was told that if I signed up here I could go to any LA Fitness in the state. So I thought it was a great deal since I travel a lot. Now I moved to Torrance for a month and I was kicked out of the gym. The guy in front desk told me I signed up under single club in Fontana!! He asked me to pay another $100 to be able to go to any club. Anyway, I would not recommend anyone to fall for their scam. Customer service is so bad. They never take any responsibilities.

Put my two year old in the kids club and promptly cancelled membership. The staff does not "watch" the children. Older kids are in the same play room with infants. Other children were wearing earrings, bracelets, necklaces that could be swallowed or ripped off their own kids. Spoke with the manager and was told they did not have a policy that prevented jewelry from being worn in the kids' room. Worse yet, another mother overheard my question to the manager and began to get in my face and argue about whether kids should wear jewelry in kids' room. None of the LA Fitness staff intervened or asked the mother to back off. The corporate office did nothing as well. Hard to believe daycare is regulated but this gym has zero regulations to watch young children.

Took about 20 phones calls, a dispute with my credit card company and a SPECIAL FORM LETTER to my membership cancelled. Finally on the last call - a guy told me about the letter... You have to go to their website, fill out, etc.. IT'S B.S. for sure... They are just trying to string you along and keep billing your credit card.. They told me to go back to the gym where I enrolled, I explained it was 200 miles away - I had moved.

Please don't ever sign a personal training contract with LA Fitness. They really do give you the runaround when it comes to canceling. I was extremely ill and needed to cancel. I called, and they made it seem simple. They stated nothing would be charged to my account. Five months, and five hundred dollar later, I am disputing the charges with my credit card company. LA Fitness is STILL finding a way to charge my account!!! I am beyond furious. Capital One says some companies just push and re-charge and get through. LA is one of those companies. Cap One will have to re-dispute until LA Fitness lays off. I have filed a dispute with the BBB. Their business practices are totally unfair. They mislead people and take their money w/o giving them any product. The one plus side to LA Fitness is that it is a good gym if you aren't going there for Personal Training.

Last month, I mailed in a letter cancelling my membership to my local LA Fitness, and was never told that I had to send a special cancellation form to the corporate office. After I (thought) cancelled my membership, I had to get a new credit card. Well, LA Fitness tried getting funds from me... How do I know? They called me from 5 different numbers (all leaving a voice mail since I didn't recognize the numbers) from various area codes. And those 5 calls have been coming in EVERY DAY, even AFTER I talked to my local LA Fitness and told them that I cancelled the membership. Only then was I told about the special form, but they told me to come in to the club. After finding out (by researching) that it has to be mailed to corporate, I went to the website and found that you have to have a member account (I didn't have one) to gain access to the form. I was going to make an online account until it asked for billing account information. I did a Google search and found the form. I am mailing in tomorrow along with a note about not knowing in the first place that I needed a special form. All I was told was "Inform us in writing 30 days in advance." I am NEVER going back to LA Fitness!!

I signed up at LA Fitness and for a year of personal trainer. I asked the guy repeatedly if any of the trainers were degreed in sports medicine as I have severe arthritis and he assured me they were, repeatedly. This was a lie. I started with a trainer, I knew her personally and knew she did not have a college degree as she had been working as a secretary a few years prior, but I thought, "Oh well, I will give this a go." Apparently, they have a standard workout they use for almost everyone. I told the trainer I had arthritis, had been very inactive, and was also overweight. The workouts she put me through were so intense, I became inflamed all over my body, injured my heel and tendon. I also would get a migraine right after the workout.

In February of this year, 2013, I joined LA Fitness in College Park Georgia. Several days later, I inquired about their personal training program and was told I could choose my payment date. A few months later, I discovered they had debited my account several days before the agreed upon date which created an overdraft. After my failed attempts to handle this with the local manager, I contacted the Better Business Bureau. Several days later, I was contacted by the local VP and was reimbursed the $35.00.

LA Fitness in Wellington, FL has very obvious health and safety violations including but not limited to broken equipment, unsanitary restrooms and locker rooms, and the pool has slime build up, and unfinished ceiling, dirt and other sediment at the bottom, and the deck is also very dirty. I have spoken to the management and even corporate offices to no avail. They recently had to take down one of the murals in the pool area because they placed it over wall paper which created mold!

I have had 2 horrible experiences with LA Fitness. They purchased my gym and my membership was transferred over to LA Fitness at the same rate as my previous gym, 'for a period of time'. The rates eventually went up when my contract expired. I tried to cancel after realizing it was too much to pay for a luxury item. It took approx. 6 months to cancel my membership. All the while, they kept taking money out of my bank account. I was never reimbursed for any of the charges. I swore I would not use them again. They were sued as part of a class action lawsuit and I was given the opportunity to try the gym again for 3 months.

A friend invited me to try this gym. He signed me for a two-week pass. I went there and they couldn't find it. After a very long chat - w/ very rude GM - they let me work out. Later I returned with my friend, during the two week period - they denied my admission b/c I have already used a one-day pass. The most ironic part is it was the same people at the front desk and the same GM. How does a gym like this have such unprofessional staff? They couldn't find the pass, they didn't know about the 2 weeks free trial and finally they let me wait for the longest time - just because they were chatting among each other. The incident was so bad that the member who invited me decided to cancel his membership. This is at their Haskell location in Dallas TX. Please avoid a bad experience and don't go there.

At the LA Fitness off of W. Holcombe in Houston, TX, in January 2012, I was lied to by the lead salesperson. He swore to me up and down, and even put into writing, that what I was signing up for was "month by month", NO CONTRACT, fitness training. When I asked why I was signing a contract, he lied again and said it was for waiving rights to a lawsuit. I swore I read that thing page to page and I thought it said "month to month".

If I could give a half star I would!! This gym is nothing but LIES!! And would advise everyone to watch out for the sales team. They lie to you to get you into a contract saying that it could be cancelled any month only to find out that there are no such MONTHLY contracts! Then your stuck with a year spending hundreds of dollars!!!!!!

I am pregnant in preterm labor on bed rest since 08/12/2013. My husband is in the military and has been deployed. I am unable to work and I am on medical disability until the birth of my child. I explained all of this information in detail to the representative at LA fitness over the phone. He explained in order to cancel my membership I would have to physically walk into the fitness center when a manager was present and there was no other alternative despite my medical situation. Due to my inability to work my income and has since changed and it was my intention to not incur any unnecessary expenses. So due to these reasons I physically walked into the clinic in order to avoid any further charge from LA fitness. I'm surprised that they do not have a policy in place or make exceptions when a member has a medical reason for being unable to physically go to the fitness center.

I wanted my daughter to get some personal fitness training over the summer before going back to college. I suggested we consider my gym, LA Fitness. We both went to discuss her options but the person we needed to speak to was not there. My daughter went back alone to sign up for training. She had to pay a one time membership fee and monthly dues to get started. For the training it was $240. Per month for 8 training sessions. Little did she know that she was signing up for a year's worth of training not just short term training over the summer as she had hoped. We discovered the $240 charge on the credit card bill for September training.

Location: Houston TX Medical Center. Problem: Training contract - trainer repeatedly fails to show up at the beginning of the contract. The first appointment for the initial evaluation at 5:30 am August 15th was met. There was supposed to be a training session one week later on August 22nd at 5:30 am. Trainer failed to appear. Another session was scheduled for August 27th at 5:30 am. Again, trainer failed to appear. Appointments had confirmation e-mails.

LA Fitness charging card for dormant Bally's membership- LA Fitness bought/closed my Plymouth Mich club two years ago and is charging my Discover card (which refuses to dispute the charge for me, thanks, Discover). My Bally's contract was year to year. I have sent LA Fitness a certified return receipt letter for their right to bill me and their registered agent in Michigan so I can get into small claims court which they have ignored. Are there any class action suits on this issue?

The spin room at the Denton, Texas location has been without air conditioning for two weeks (going on three). This is a large corporation and it seems very poor management to allow a club to be without air conditioning in 95+ degree temperatures. There are not even any fans.

I joined LA Fitness for about a year because I temporarily moved. When I paid I had to pay the first and last month's payments upfront. I was told at the time by the sales associate that the last month's payment was for the last month you cancel. I moved and called LA Fitness to inform them I wanted to cancel my membership. First off, when I went to cancel they told me that I had to write in a letter to corporate cancelling my membership. I ended up writing a letter and had NO response. I called and they said they never got it. I sent another one in. During this time I had my credit card stolen, so 3 weeks later LA Fitness tried to bill me (a month after I cancelled) and wasn't able to so they called and called and called. I finally said to them I had cancelled a month ago and that they had a last month's payment anyway.

Don't sign up for this gym! Horrible customer service! I brought my mom because I was eligible to bring VIP for 15 days. Upon arriving they told me I had to pay $20 dollars for taking care of my little sister (as a membership). When I didn't want to add my little sister to my monthly membership since she was going to coming with us for 15 days. The lady at the "KIDS CLUB" insisted that we need a monthly membership for her to take care of her that day. I thought that they would add the child care membership fee with monthly payment, was going to be charged at the end of month when it usually is charged. NO! SHE charge the 20 dollars that day and, went in to our Zumba class three times before she told me in front of the class that my card was declined and my sister had pooped in her diaper.

I canceled my account and was Mia informed about the future billing. When I called to see why I was billed when I was told I wouldn't be again after I canceled my account, I was insulted and accused of lying and told pretty much I was SOL. I went to this person’s supervisor and was further insulted and blamed for them misinforming me and billing me. Next supervisor same response and insults and calling me a liar, then refusing to let me speak to anyone above him and laughing at me when I asked for his name so I could go above him. This company has given me the WORST customer service I have ever experienced while taking advantage of people and condoning their employees lying to customers.

I was a long customer with Bally's, since 1994, and I recently (2012) had to renew the membership that LA FITNESS now owned but I was told that I had to pay for two years. Apparently, when I paid for two years of membership service with Bally's in 2010 that meant I had to pay for two years from now on. So LA FITNESS informed me that I had to pay for two years of service or get switched over to a new account. I had requested paying month-to-month because I was unemployed at the time and I was in the process of losing my home to foreclosure. I thought it would be best to keep the membership but try to cut some monthly cost where I could. I thought this was a no brainer to pay month to month and they would just update the account payment status.

I signed up for a year training contract which is additional to the monthly charge. I had been using the services for almost half of the contract and I was diagnosed with a chronic illness that caused a drastic change in my life. This resulted in having to cancel the membership along with the personal training. I am a 20-year-old college student so the additional cost of medical expenses and having to resign from work making it additionally impossible to do the training. I gave a medical note from my doctor and had to have it sent to corporate by mail. I was initially told by several employees including a corporate representative that due to the automatic billing of my account I would be refunded the month in which was intended to not use. And so I find out that the doctor notice I sent was not sufficient for them to cancel my contract and resulted in a second month of me being billed amounting now to: $520.00.

It's unfortunate that it took a naked jaunt down Hollywood Blvd for me to finally send you belated congratulations on the successful acquisition of the Bally Fitness clubs here in the Los Angeles area. As a 21-year member of Bally, now LA Fitness, I just wanted to commend you on mastering the inorganic business model so popular today. Indeed, the old organic model of growing a business through good products and quality services is simply too slow. By downgrading to cheap products and abysmal services - one can rapidly harvest cash for merger and acquisition targets a more efficient growth model for sure, and by all measures, you are a master at this!

On Monday July 15th I walked into LA Fitness located on 13350 Northwest Freeway, Houston, TX 77040 to shop for a membership for my wife and I, alright so ended up talking/buying from the General manager whose name Is **, LA Fitness employee number **. OK, so basically I agreed to buy two memberships at the price of $78.00 x 2 (first and last month) +1_$49.00 (initiation fee) + tax for both memberships, for a single club use, with no hour restrictions. One of the memberships includes kids club use for 2 kids (my wife's). He never handed me a hard copy of the agreements/contracts; instead he e-mailed them to me, showing a completely different (RECURRING) billing charge to what we had agreed to, which has nothing to do with tax or any other thing I was informed about. I understand they have to charge for taxes, so that's OK.

I joined through my large corporation to get the discount from LA Fitness. Was talked into a 1 year personal training agreement, swore I could quit anytime, was totally and unadulteratedly lied to, and am now stuck unless I pay them $1500 to get out of my contract! The trainers are terrible (mine has a foul body odor problem and doesn't know it?), the woman that sold me down the river acts like nothing happened, and suckers still others into training contracts (the heartless soulless **), and like everyone else states. LA Fitness is like a meat market. I'm guessing I'm going to have to go to my company and register a complaint to get them taken off as preferred discount status so my coworkers don't suffer the same fate as me. Hell is going to be full of LA Fitness salespeople and management.

They insist you must go to a location manager to cancel. I changed my debit card number so now the automatic payment will not go through. I have received 8 calls in 3 days, all saying they will make my file, but I get another call. Their accounting says you have to do it in writing. I say, "You are sending me an email that the payment didn't go through, and I responded to that same email and you will not cancel." I refuse to go to a gym to cancel and hear some high pressure sales job. I told the lady this time, continue to call then.

Paid for 2 months for my daughter, who is in vet school, and she was denied after the first month. LA Fitness wanted more money. Contacted the branch I paid at and home office and they said that more money was owed. All they want is to get you into a long contract.

This review is not regarding the facilities or services of the LA Fitness in La Verne. It's about nobody else but one sales guy. I'll call him "B" in here.

The LA Fitness front desk workers are unfriendly and extremely bothersome. It is typical that most of the workers don't even say hello to the people they check in. Also, every time I try to check in, one of the workers in particular always asks to check my ID before I can enter. My family and I have had my membership for about 6 years now. Never did any of us have to deal with this problem. About 2 and a half years ago, I upgraded my membership so that each of us can bring in 2 people.

I signed up for a one-month training session and paid in full. I was told I could go month by month for the training rather than sign a yearly agreement. This guy was the manager and said he could change the contract, not to worry. He even gave me 2 free weeks. Well, the end of my training ended and I was to let him know if I was continuing. Well, he already had the next month taken from my account before any conversation took place. When I asked him about it, he back tracked and apologized profusely. One week went by and still no refund. I asked him again and he said he'd take care of it. One more week went by and still no money. When I spoke with him on a three-way call with corporate, he tried say it was a misunderstanding on my part. I was told that the additional month was taken out because I had used 2 weeks already. So, the two "free" sessions were, in fact, not free. Needless to say, I cancelled my membership and plan to tell everyone what a horrible place this is.

LA Fitness is a nightmare to deal with and their company should go bankrupt. I joined up for a Personal Trainer and used one for exactly seven weeks. I had to break the contract because of medical reasons which were sent to LA Fitness first by certified mail and second by a fax from a doctor's office. They claim they never received either even after the certified confirmation was scanned. I was at the Post Office today and was told that the confirmation signature is a legal document. After getting nowhere with LA Fitness, I called my credit card company for assistance. They contacted LA Fitness several times with no response.

I signed a new membership just over 2 weeks ago. I was informed by the general manager of this gym (Watauga, Texas) that I had 30 days to fully evaluate my membership and cancel with a refund within that time frame. He told me this after I told him that I wanted to wait to sign up until after my next doctor's appointment for my severe osteoarthritis. He convinced me to sign at that time. My doctor informed me that I needed shoulder replacement and set up a surgery. I went in to my local gym to inform them that I needed to cancel my membership and get a full refund. The accounts lady just laughed at me. "You know that there are no refunds for any reason. " I asked to speak to the general manager that signed me up and she said that he was unavailable and out of town. She also told me that she would notify him and I could call back later in the week if I thought that would get me anything. I have never set foot in the gym except to sign up and cancel, not one single workout of any kind. I am angriest that they were amused and laughing at the situation. UNBELIEVABLE!!

I had gone to the gym by my house and was interested in some personal training. When I spoke to the Personal Training Manager, he had informed me that the contract was the same as the regular membership contract; you can cancel at any time as long as you gave a 30-day notice. I was only interested in having a personal trainer for 3-6 months. When I went to cancel my personal training contract, I was informed that I had actually signed this contract for one year. Furthermore, if I wanted to cancel my contract, I would have to pay out my contract for 50% of my monthly cost, and that it would have to be paid at the time that I cancel my contract. I was having some money issues, and the costs were becoming increasingly difficult to pay, and I had missed some of my payments when they were due.

I was with Bally's over 20 years when LA Fitness bought Bally's memberships. I was paying $98.00 yearly. They stated to me that my membership would be $161.00 yearly. This is clearly a case of price GOUGING. I have written letters to BBB as well as the DEPARTMENT OF JUSTICE regarding my concerns. There has clearly been a form of ADA violation. I'm disabled, and they denied me access to their facility. I do have written statements from my physician regarding an order for me to have some form of exercise. Something needs to be done about these bad business practices!!! Next step: LEGAL CONSULTATION.

I was with Bally's over 15 years when LA Fitness took over. They breached the contract and committed fraud by trying to jack up what used to be $99 a year to $500. I'm sure they are doing the same to all the old Bally's customers. After many months of fighting and Bally's was in cahoots with LA Fitness, they won't send me my old contract. Now, I took them to court, won the judgement against LA Fitness/Pricilla ** manager. Now, they are not paying me. I'm much happier at 24-Hour Fitness. So people, you have been warned. Don't join sleazy Bally's and LA Fitness. It's time to put them out of business.

I have been a member of LA Fitness Morrow, Georgia for over five years, and as a loyal member, I am thoroughly disappointed and disgusted with the LA Fitness Center in Morrow, Georgia. Management and trainers should be FIRED for their LACK of professionalism and customer service which is absolutely ridiculous. I would like to draw your attention to several negative situations that have occurred over time.

On 10/20/2012 I contacted LA Fitness customer service to cancel my wife’s monthly membership that I started when I purchased it at Bally Total Fitness ($19.99 per month). I called the local LA Fitness in Glendale Heights, Illinois to ask how I could cancel this. While looking my account up, Mike informed me that my membership was expired. I was shocked by this since 1) I was a member with Bally/Chicago Health Club since 1982, 2) because I paid my membership fee, and 3) because LA Fitness does not send out any sort of reminder that dues is due and your account will be expiring. I requested the number to the corporate office.

We were members for about 4-5 months. We tried to cancel our membership multiple times and were told we needed to set up a meeting to do so. After canceling, we still got charged for the next month; even though when we signed up, we prepaid for our last month to avoid this. They told us they would refund it. We changed our address with them in person because we had moved. We still didn't receive the check in the mail. We went by LA Fitness to make sure they had the correct address. They did not. We eventually had to do it ourselves online. We left several messages with our home club and no one ever called us back. We finally called corporate, but they were rude and didn't seem to want to help.

I have been a faithful member and walking advertisement of LA Fitness for years. I recently signed up for some sessions with the trainer, and explained in detail that I had a difficult schedule to work around. They assured me that I would be able to get my money back, or at least a portion of it, if I did not use all the sessions. My schedule at work has gotten even worse, and when I tried to get the money back, they said I wouldn't be able to get it.

Recently in the Buford GA branch, my locker and 9 other clients' got broken into and they stole my gym bag including my wallet and car keys. I searched the internet and I found there were multiple incidents that were reported in the same branch. There are no cameras anywhere inside or outside the building and they did not inform their clients of the past incidents and continue to fail to address the issue.

After cancelling my membership via the Manager Jeanie on May 1st (and told I was good to work out through the 20th), I was called 4 times by LA Fitness to update my credit card. I simply explained I had cancelled my membership. It is obvious they are desperate for money. Five times since then at the club (mind you, it is only the 8th) I was harassed each time I entered about updating my credit card. No wonder people are leaving there in droves. They treat you like a common criminal. Too bad they couldn't be as quick to fix some things around the club just as quick!

The whole LA Fitness experience is just a big frustration dealing with a corporate American company that doesn't care about the satisfaction of their customers, just get their money and ignore any concerns they have. I attend a greater Cincinnati/Northern Kentucky area club. Complaint number 1: When I signed up for a membership in November of 2011, I got the usual, "This is our club. These are our trainers. This is our program and these are our club hours." Well, by the time June 2012 rolled along, they posted a sign on the front door stating, "New summer hours on Sat and Sun would be 8am to 5pm." The club to this point was open to 8pm Sat and Sun. I made my complaint to the GM and in a cocky, overconfident, "I don't care what you think" attitude, he stated that there is not enough people in the gym during the hours of 5pm to 8pm. He said that if you have a restaurant open and don't have enough customers to justify employees on hand, you have to close the doors.

While some theft from unlocked lockers is not unexpected, LA Fitness Buford, GA has no cameras anywhere. They have a lax policy of letting guests in and recently, this resulted in a massive theft of wallets, keys, gym bags, cell phones and other valuables from locked lockers. The theft ring hung around in gym clothes and waited until victims were showering then cut the lock off their locker while someone else was a lookout. A $400 security system from Costco would have nailed these guys but LA Fitness is too cheap to monitor for bad guys. So now, LA Fitness will be responsible for ID theft, stolen cars, burglary of homes where keys and driver's licenses can be paired and used to break into homes, etc. Thanks, LAF. You're boneheads.

I had an Urban Active family membership. LA Fitness established memberships for my kids for $7 per month but told me I would have to pay $30 a month like I was a new member. I have called and sent paperwork to corporate, left messages with District Manager Mike ** and District Operations Manager Justin ** and no one has even returned a call! Originally, they tried to say it was an Urban Active mix-up. However, Urban Active has responded to my email and sent over my paperwork. Why would LA Fitness think it is okay to treat a customer in this manner? How is it that you give a discount to those who were not financially responsible for the account?! Unbelievable!

I've been paying for LA Fitness membership for years. I also pay for my wife and daughter. I pay a little over $70 a month for the two memberships and the kid's club. I've become accustomed to the poor customer service LA Fitness offers. I enjoy a short 20-minute to 40-minute workout. I have clocks in my home. I have a clock in the car. I have a clock on my cell phone. There are clocks on the walls in LA Fitness. I know what the club hours are. The front desk people always love to ask me, "Do you know what time it is?" Of course, I know what time it is. Why do they need to ask me if I know what time it is? Are they trying to detour me from working out? I find it very rude!

I signed up for LA Fitness in the Atlanta area and was completely horrified by their billing practices. For a couple months, I used the gym with no issue but then decided that the gym was no longer for me. I called to cancel my account and was told I was not allowed to cancel my account over the phone. After some wheeling and dealing with the agent on the phone, she agreed to close my account. To my surprise, I checked my bank account a month later, which I did not use regularly because I had a different account as my main. It was overdrawn by $2,100. LA Fitness tried to debit my account over 70 times and my bank kept piling on NSF charges. Of course, they took no responsibility nor did they care about my overdrawn account.

I agree with the other negative comments posted about LA Fitness and on top of all that, all they want is your money. What a pressure sell and I didn't realize it until it was too late. I recommend/suggest that you investigate any and all other available fitness centers before you sign any contract documents with LA Fitness". I cannot wait for my 1 year to be up - I will not be going back there. I am a senior citizen who wants to regain my strength and fitness and LA Fitness caters to lunks? The "trainer" they gave me is a 23-year-old jock. It is not working out very well and she tries to assign me activities that would actually cause injuries? I am 100% dissatisfied.

I went to my LA Fitness on April 24th, which is located in East Brunswick, New Jersey. I arrived at 3 pm, spent 1.5 hours doing cardio and proceeded on weights. I did upper body work out. I felt great and proceeded to the locker room. Well, today my perfect day was disrupted because upon opening my locker, I found the locker empty: I was robbed! I went to the front desk and was told that five other people had also been robbed. I was the sixth person today. I was a lucky ** today. The police was called. The other gentleman who also had been robbed (I do not know if he was the fifth or the seventh) and I waited for the police to arrive. The officer tore a piece of paper and took my information, then gave me my # ** on this torn piece of paper and went on his way. I had an ordeal today. I finally got home. I went to the Robert Wood Johnson Fitness Center website and I will certainly be their next new member.

I'm really upset because LA Fitness won't reinstate my cancelled account. I had previously been unemployed for the past eight months and had to make some financial decisions; mainly just stick with car, insurance and cell phone bills. Everything else dropped out of necessity. I've explained this to three different people and nobody cares. Why?

LA Fitness personal training program is a scam. It causes damage to your health, misinforms customers and charges account when membership is canceled. It is a lie. They pretend to be your personal trainer when they sell the membership. We joined the LA Fitness signature club in Port Chester, NY before construction was done. Then my husband and I joined in the second day that it opened with a personal trainer and the contract was made with Andrew **. He told us that we won't have any problems as we could freeze the account or put the account on hold and we could take the training together. We took two classes with PT Stanley. However, after these two classes, Stanley was not allowed by the management to give us more gym classes, so we had to wait about three weeks for new employees were hired and then continue with our classes. Moreover, they did not stop to take the money from our account, so it accumulated the classes.

I was appalled to find out that LA Fitness will take no responsibility for a serious injury which resulted in a broken femur and partial hip replacement. I was told by customer service that LA Fitness is not responsible and will not cover the medical expenses for an injury that occurred at their gym because of a black greasy substance on the bathroom tile floor. My poor mom is in the hospital and will need to be transferred to a rehabilitation center and will most likely be there between 23 and 31 days. I cannot believe that not only did the paramedics take her away but not a single phone call from an LA Fitness representative was made to call and check on my mom, their member since 2001. Incredible!

Last night, I went to the Canoga Club with the guest pass and I wanted to work out so I went to the sales manager randomly and asked him if I could go in. He started to talk about the club which is normal and asked me to join the club. I told him that I was already a member of another club. Guess what happened?! They kicked me out of the club! I went out and tried to call the club and talk to the manager but the same guy picked up and he didn't let me talk to his manager! What a shame!

It is a constant recurring thing with this gym. Nothing is maintained correctly. The spa, sauna and steam room don't work. The hooks are broken in the shower stalls. There are sewer flies everywhere. I have actively began telling other members this email address and I will make sure I tell everyone that LA Fitness is a very nasty club along with the fact that the club doesn't get maintained. I am a very active Facebook user too. I can spread the word really fast that this gym is developing a bad relationship. I don't want to waste my energy. I just want a gym that functions.

I just moved from Canada to Irvine, California and my brother-in-law, who lives in Irvine and has LA Fitness family membership, asked me to go to the gym with him. He said this company is different and they respect the members and their guests. He can take me as a guest for an hour to see if I like it so I can join the LA Fitness. Before we went there, we had a good discussion about business in general. I had told him it is impossible they let me in without charging as for the majority of business owners, the only important thing is money and not customers.

This is hands down the worst customer service I've ever had from a place that I pay to use. The staff is both rude and incompetent when it comes to doing their jobs. I've repeatedly had billing issues since they bought out Urban Active here in Columbus. Every month, it seems like I'm being double billed, paying for something I have canceled, or just having a random charge taken out of my account. I have had to resort to watching my bank account like a hawk when it comes to them. I have no problem with the gym itself, but the staff is another story.

I signed up for a three-month membership which I paid cash in full specifically asking that I would be able to access the other locations in my area with this membership. I was reassured twice by two different people that I would. When I went to use the other gyms, I was told I could not unless I paid an extra $50. All I want is to be given what I was told. So much for honesty and integrity these days. I'm greatly saddened and disappointed.

I just wanted to say that the gym of 75th Ave. and Thomas Road is in poor condition - many equipment malfunctions; and the company is always prompt in gaining bankcards, and I think changed me to another gym nearby called Planet Fitness.

I went to the nearest Bally's to me, which was about one mile away. In November of 2011, they switched over to being an LA Fitness. I didn't mind the switch since they honored my Bally's Personal Fitness sessions. When it came time to buy a new package around April, I bought a 12-month one. Then bam, the club closed one month later at the end of May. Turns out they closed all the clubs by me as well, making the closest one 10 miles away from me. When I googled the directions for the new club, it was about 10.5 miles away from me. So given this, I called them to cancel both my membership and my personal training contract. I was told that because I was right around that 10-mile distance away from the nearest club, they would most likely cancel my personal training contract. He told me to go ahead and put everything in writing and submit my request.

The New Hyde Park, NY club manager, Denis, and his employees were extremely rude to me today and refused to help me locate my personal belongings after I had forgotten the locker box where I had deposited my stuff. I showed them the general area, but they started giving me a hard time. They told me that they were only going look at a few boxes, and were utterly nasty the whole time. I can't believe these guys. They behaved like bums and refused to help. I am going to see my attorney on this. Has anybody else had similar experience?

I belong to the LA Fitness in Bridgeville, PA and all I can say is they have triple oversold membership subscriptions for what they offer. In the last six months or more, the facility has become incredibly congested. It is like Chicago's O'Hare Airport at 6:00pm on a Friday. The wait to use cardio equipment: whether it's treadmills, stair steppers or ellipticals, you can bet that you will be waiting and not exercising as you thought you would be as you gave them your credit card.

I like LA Fitness in Euless, TX, but there are a couple improvements I think they need. I could not find anything for feedback on their website so here goes. First, there doesn't seem to be anyone in charge. The ring around the pool is disgusting. If it were your bathtub, you would clean it. Why does management let this go there? I have informed them twice. The first time I got an argument that red buildup was normal with Euless water. But there is black and fungus as well. I personally think any buildup, whatever the color, is worth cleaning off. The pool guy cleaned the sides when he was first hired and never again since. It's just common sense to keep it clean. That's what you pay him for.

I joined LA fitness in November 2012. Since then, I have been overbilled for what they told me was a family account. Somewhere along the lines, their billing department or salesperson decided to change my account to an individual account; three at that. I have called various times and no one has an answer. I was threatened by the manager and was told to cancel the account. I decided that enough was enough.

My new L.A. Fitness opened about 4 months ago. They have plenty of nautilus style machines but can't seem to keep the three swiss balls they have inflated. Often the machines are sweaty, and to make matters worse, there are no available gym towels. The staff hard sells worse than a used car salesman, so much so I have had to get rude just to get them to back off. My personal trainer is completely inept and ignorant, fails to show up repeatedly, and does not seem to be able to comprehend even the most basic concepts of fitness. Though the trainer is "technically" not part of L.A. fitness, he works for their parent company, wears the L.A. Fitness logo, and is overseen by the person who helped me sign up with the club. The staff has been uninterested in attending to anything I have asked for, and when asking for information on pricing to sign up my girlfriend (who lives with me), I was told flat out they didn't have time to discuss it unless she came up there. They literally would not give me the most basic info on adding her to my contract without her present. Mostly I just don't get the impression anyone gives a crap about me and I won't re-up.

Okay, this really upsets me. 90% of the Zumba classes at all 6 locations around me claim that their classes are Zumba and they are not! Why lie? All it does is inconvenience me. I drive there expecting to Zumba and it's Latin heat. Talking about misleading. There are only 2 instructors that teach Zumba. The other 20 teach Latin heat claiming it is Zumba. The same goes with yoga. Yoga is stretching and 7 out of 10 instructors do Pilates claiming it's yoga. What is this about? Stop lying and get it together. If the class is Latin heat, then state that it is Latin heat. If you don't know the difference, then research it. Same goes for the yoga. If the class is Pilates, then say it's Pilates because I am tired of being misled. I would like to know what to expect. Southern California, by the way.

They are scam artists. After I signed up for the club membership, they decided to sign me up 2 weeks later for personal training without my consent. They even sent me an email confirmation for the personal training 2 weeks after the membership enrollment email confirmation. The personal training contract they sent didn't have my signature or initials but someone else's. They had my card info from my membership draft and drafted $399 out for personal training for 12 sessions and then wanted to draft $300 every month there after for 12 months - totaling $3,999.00. I never agreed to anything like that. I went in the next day and they said they couldn't cancel the contract. No apologies or anything. A little strange since this is an illegitimate contract that I never signed up or authorized. They tried to offer me all types of things to get me to go along with their scam, extra sessions and freezes etc. I thought about it for all of 30 minutes before I completely got disgusted and decided that I no longer want anything else to do with those dishonest people.

I was a Bally customer long time ago. All three of my family had Bally before they're gone. They emailed me that my contract is over so we stopped going there. We know LA Fitness is coming, but they're still taking out my money from my account even after I called for the cancellation. They said they charged the last charge. The surprise is my son's tendon program is no longer there anymore but they're still charging me. Nobody tried to contact me. They have my address, my phone no. and my email. Nothing has changed. And when I called them, they never treat me right. It is so sad.

I'm extremely pissed off. This was my first gym membership. I have no complaints about the gym or the price for the gym membership, but I have a huge complaint about the personal trainer option. After the first free personal trainer session, me and my friend were told by the sales guy about the price for joining the PT program and about a 6-month training option without mentioning any type of commitment or term agreements. He told me the price per month and the down payment amount. I said sure, and we talked about testing it out for a couple sessions, and then if we don’t like it, we can cancel the trainer. He agreed that it was a good idea, still not mentioning term agreements or the fact that it was actually for 12 months and not six. So, I leave to go to the lockers to retrieve my debit card. When I returned, he took down my card information and said thanks.

I renewed my annual one year membership. The system indicated my renewal expired in 10 months, not 12 months. I asked the manager to correct the situation or prorate the cost to 10 months. He said he couldn't do either but the membership was still a good deal. I asked to cancel the membership - he advised it was cancelled. It was an outright lie. They never cancelled the transaction and refuse to respond to my requests. Avoid LA Fitness at all costs. The Falls Church, VA location was formerly a Bally's. This is deceptive sales.

This is a picture of the garbage lock hinge with 1/2" screws that can be broken by a five-year-old. I am completely disgusted in the way LA Fitness has treated a paying customer whose locker was broken into. How do you do business this way? My valuables were locked in my locker with a combination lock that I purchased. I come back to see my locker completely broken and all of my items gone: phone, credit card, ID, car keys, even my jacket and scarf. I understand you lock your items at your own risk but it's one thing if my lock was broken and it's another thing when the locker itself is held together by 1/4 screws that can be easily ripped out, and this is exactly what happened. I went to the front desk to ask the manager for help and he told me I need to wait.

I just want a manager who is fair to explain to me if I have never been billed, emailed or contacted by LA Fitness and have been a Bally's member for over 25 years, why I would stop paying my bill. It's insane and not fair that no one at LA Fitness has time to listen to me. I went and worked out and only when I inquired about my bill was told it's in a non-payment status. When I said I will pay like I have for over 25 years, I was told the supervisors are busy now but, "get a doctor's note and you should be all good." What is that all about?! The club is great, not the managing or billing.

I've been a member for over two years. I teach classes at LA Fitness as well, so what I'm about to say shocked even me. I was in LA fitness Dobson and Warner in Chandler, AZ today. I saw a student form one of my classes and I said hi. We began talking while we were both starting our workouts. I hadn't seen him in a while and I was like let's workout together. We were working out by the weights, laughing at all the men grunting and screaming as they lifted heavy weights. We were both doing the same machines because it's busy at the time we went. I had told him to watch the clock for me so I knew when 15 seconds was up. Well that's when I was called out by a man who worked there who said, "You can't coach or train people. This is your warning. I know what I heard you say."