LA fitness Reviews

When I talked to corporate later about a refund, they told me that since I didn't have any proof that I had come in to cancel in person, they would not refund the money. Because of course it is my fault that I was lied to! Unbelievably poor customer service. I spent about 30 minutes on the phone with him while he kept coming up with excuses that didn't explain what had happened (i.e., you didn't cancel early enough). This individual also lied to me. I told him the week I had cancelled the membership since I didn't have the exact date recorded, and he told me that he had record of me coming in that Sunday, which I know I didn't because of another commitment that day. They will clearly do anything to get out of giving you a refund!

It seems that LA Fitness learned nothing from the class action that they lost in 2013, and they continue billing past the cancellation. When you finally deliver your cancellation notice, you will learn that you are actually still stuck with them for up to two to three months. First, Janie ** in the corporate office will explain that the charge for the month in which you canceled, and the month immediately following it, is valid. This is because she either did not have the time to "process" your request, or it did not reach her, or because you played cat and mouse with the Ops Manager for too long. All your fault. And second, the last month had been pre-paid so long ago that you likely don't even remember it, and now it is added to your relationship with the gym you are trying to leave.

Last time when I tried to cancel my personal training membership with LA Fitness, I was told that I need to do it in person with a manager. So I went into the gym at the time they told me the manager would be there. I went there 5 times and was told 5 times the manager happened to be away. I feel that they didn't want me to cancel and I kept that membership for 2 more months paying out of my own pocket because I can't cancel when the manager is not there. Interesting thing is that the front desk in the end helped me cancel it after I insisted him calling the manager right at the moment. He was able to cancel it for me after all those time I wasted coming to the location when I was told the manager would be there while the front desk has every access to help me with it. They wasted my time and money.

I wouldn't think that cancel a gym membership would require a favor from friend to print out my form and send it in for me, but it seems that I have to ask now. Or they will just keep taking my money. LA Fitness tries very hard to drag the timeline and let me pay even only a month more of membership fee. And it's not the first time.

Several times we complained to the corporate company of the harassing and the need for more equipment that paying members could use. That gym is always a disaster a total mess. I have all the complaints and responses. At one point I was referred to see Rosemary the facility manager who in turn treated us like crap and didn't even listen to the complaint. I got very upset and I quit as an instructor that day. When I came back to become a member that afternoon with my husband I could not get a membership because Rosemary put in my file that I was training which was a lie but even if I was she didn't have any proof to put that lie on my file.

My husband was able to get a membership but I couldn't for 90 days is what Rosemary put in my profile. I contacted the company again and I was reassured that Rosemary's boss/regional whatever would contact us and clear up this matter. That was in April 2016 and no one ever contacted any of us. I got a new membership with LA fitness 2 weeks ago. I purchased access to all locations and I added guests to my membership. I go to the 137/Miller location in Miami 3 times a week. I went to the Miller location and after I checked in the front desk guy came to me and said I had to leave because it says in my profile that I can't go to that gym. He made a scene and even told me that if I don't like it I should go to 24-hour fitness!!! I naturally snapped. I got angry and left but before saying some great things.

After sending another complaint to corporate, the regional ** Juan ** that never contacted me back in April and now it's the end of July finally called to tell me that because of the scene that my membership is cancelled. He didn't even listen to the complaint. The bottom line LA fitness will never listen to your complaint because they don't care. They hire unqualified people to do work that requires customer service skills but they don't have any skills all the way to corporate. Once you become a member they could care less what your concerns are.

The managers are disrespectful as well as their front desk down to the cleaning people who harass you if you bounce the ball in the gym or jump rope! It's a shame to see such a big company to continue to shaft people into thinking they are purchasing a membership that is worth having. Now I'm out $164 for 18 days of gym access because I just bought it July 2 and paid first last and down payment. Just beware if you decide to become a member it's really not worth it.

Updated 7/26/2016 - After all my complaints my membership was revoked by some guy name Juan ** whom I have never met but put a lie on my profile. I got angrier because I just spent 164 and I had not even used 17 days of my membership. The next day I got a call from the Regional whatever which I will say he was very nice and heard all my complaints but he wasn't really listening because he claimed he couldn't overturn whatever Juan ** did so he really wasn't a Regional Anyone but he did refund me some of my money back which I am very grateful. But if I owned LAF and I had management revoking a membership I would want a real good explanation. Revoking my membership because the member (me) knows more exercise than the paid trainers that they have and they feel threatened.

Mr Regional said I was a threat to their trainers because I am so organized and I work out with other people in my party, people that I myself referred to the gym. Basically what he said revoking me will eliminate the threat instead of getting rid of the crappy staff. My hubby also cancelled his membership and we are signing up to another gym and guess what the 4 other new memberships I referred to LAF in less than 4 months are also cancelling their memberships and following me to the other new gym I'm going to.

LA Fitness told me when I signed the contract that they would buy back 50% of the sessions. I went there and asked to do that knowing I was going to lose a lot of money. However, when I went to do this, they told me that I could do that but lose the remaining 50% of the sessions - since I was cancelling the training contract - I would just lose these sessions at the end of the month. This means that I do not even get to keep the 50% of the remaining sessions for which I paid. Since this was not explained to me I am furious. This seems like very poor business ethics and even worse customer service. I would like to know if anyone has success fighting LA Fitness in these matters.

I called and spoke with Emily, explained to her that I called and came into the fitness to cancel my training services and stated that a member service rep could have assisted with my cancellation. But clear that was a lie because the member service rep stated that they could not cancel the service. Emily did not want to help. She seemed to be annoyed of the fact that I asked for a refund for services that I am not going to use. Called corporate, spoke with Jodi, explained to her the situation. She saw what I was talking about, explained to her that 4 people from LA fitness stated that I could get a refund and I tried cancel last week and they still would not honor my refund. As soon as my eight sessions are over I will not return to LA Fitness.

Later in April end when I checked my credit statement I saw LA Fitness has charged my credit card. I went to Victor and explained him the situation. This time, he checked in the system and confirmed that someone entered my application in the system and therefore I am being charged. This time he promise he is going to take care of cancellation and I do not need to anything from my end. This time he kept the copy of contract on which he signed cancellation last time. When I checked my credit card statement again in May end, I found another charge on my credit card. I contacted the facility immediately and asked for explanation and they said it's not cancelled in the system yet.

To this date (6/14/2016), I have been charged $128 for a membership which I requested to be cancelled before Business started on April 1st week. Now, the facility and corporate is refusing to refund my money. Their representative supposed to update the record on time which he did not. Now, I am being told it's my fault that the information is not update in their system. Am I supposed to that? Or is it my fault their representatives do not have proper training. It took them 10 min to offer a membership and now taking forever to cancel my membership and resolve the case in appropriate manner. The height of frustration happened when the corporate supervisor Justin offered me 50% refund of my own money and acted like he is doing a favor to me. This is my hard earned money and I won't let cheap ** like you to take it from me for nothing. I have contacted my attorney and preparing a case against the facility and corporation.

The GM was very rude to me and said I had been milking the membership. Meanwhile I had only been there a few times and honestly didn't like the fitness center at all. They kept saying they would look into it and do the best they could but when I didn't hear back from them I contacted the GM again Monday 4/11, where I was told they couldn't give me a refund and there was nothing they could do to assist me.

Since then I have been contacting LA Fitness Corporate who has not been helpful at all, saying they will investigate but never calls me back. I wasted more than $200 on this because of unprofessional staff and false promotions. I will continue to take this case further since I still haven't seen my money and it's been almost 3 months. DO NOT BECOME A MEMBER HERE.

I am a business owner. I don't have time for this, but truly upset and aggravated. Evidence on YouTube. After this the manager approach and wanted him to delete the video and threatening him. Stating that he can't leave the location until he deleted the recording. They tried to lay their hands on him, he know the law. He call the cops, and of course they change their voice. My husband got the sales rep/personal trainer to verbally authorize the recording beforehand.

This was maybe two years ago. To my surprise, delivery took about six weeks. I never understood why they couldn't take money out of petty cash, go to Dick's, and buy a couple, but I guess they had to go thru the corporate maze. I use wellness balls to stretch and have done so prior to and over the time spent at LA fitness. After the refit, the staff decided to prohibit member usage. Only the members who pay for a personal trainer can use them. So far I have not seen anyone using them, we had two, and I see them in the corner of the training corral. I asked if we would be getting more and why we can't use them anymore. I was told since LA had to replace them so often we would have to wait.

I sincerely believe these two are the same ones ordered upon my request so I don't know what that means! I see the refit, and can only imagine the cost. To be told they are too expensive would be funny if it wasn't so pathetic. Apparently the refit catapulted the club to a new location on the corner of Cheap Alley and Clown Way! Like I mentioned, I have been a gym rat for over thirty years and have left clubs for various reasons. One place didn't run the heat in the winter or the A/C in the summer and I thought this was as bad as it gets but the club now located at the intersection of Cheap Alley and Clown Way trumps it all!

The next day I went to the gym and took my fiancé with me and he spoke to a sales person and told my fiancé that was the last day for that promotion! So I was being lied to from the beginning. I disregarded that because I wanted my fiancé to benefit from that promotion. Fast forward to now (May) I haven't been to the gym in about two or almost three months because I got pregnant and I couldn't workout on my first trimester. I called several times to try to cancel my gym membership because I have literally been giving away my money. When I do call I am always being told that I have to go in person and speak to a manager and he's only there until 5 Mon-Fri. I get out of work at 6 so I could never cancel my membership and they could care less to help me out!!!

He recommended a personal trainer. BUT when I heard the training was 75 for less than a 1/2 hour I was taken aback. I was a bit desperate and he felt confident that these existing problems would only be helped by the workout. I signed up and yes I did get stronger, BUT I suffered for 3 days after every training session which then slowed down my other exercises. It got to a point where I was out of commission for 3 days each week. My sciatica would kick in after certain exercises and I tried to pin down which ones were responsible.

I eventually stopped going due to a carpal tunnel type pain in my wrists... During that time I got a check for overpayment. I had no idea what it was for... I cannot find any online contract and can't find online payments history on personal training. And then a death in the family and various other physical problems... After my contract was expired, I get a call from my trainer and he says I have 30 more sessions. I have no idea what is going on and will continue. By the way I attended 3 days a week of aqua cardio for months which was wonderful BUT the classes got so crowded that I stopped going...

By all means, this is a buyer beware situation but we are all aware of the manner in which some health facilities operate. Here is where the story becomes interesting. After reviewing the agreement, I contacted the member services department at La Fitness and spoke with Ralph. I explained the situation that the agreement first and foremost was made with the client being my mother while my father signed the agreement and RELEASE OF LIABILITY. I explained to Ralph that while my father only wanted to 4 personal training session he was sold a 12-month agreement. I further explained my concern as to the fact that my mother was a stroke victim. Ralph seemed to understand and advise me to have my parents visit the club with ID to show that the signature on the agreement was not that of the client designated which was my mother but of my father.

I was told they could speak with the operations manager (Meghan) and she would be able to assist. I was advised that they would send the agreement to their corporate office to have it canceled. I was hopeful but cautious... Here is why. My parents went to the club with the needed ID asking to speak to Meghan. After being rebuffed, I got the opportunity to speak to Meghan and again explained the situation as to the agreement and that one person could not sign an agreement and release of liability for another. Meghan stated that she would speak with the vice president who happened to be at the club today. I explained to her also as to the condition of my mother being a stroke victim and that a doctor had not cleared her for Personal Training. The agreement has clauses on disability or death mind you. Meghan said that she would speak to the Vice President and personal training manager and get back to me within 24 to 48 hours.

I requested speaking to the Vice President to see if I could get his support and confirmation that the agreement could be canceled. I was told I am not permitted to speak to the Vice President because he was in the locker room changing for his workout. Yes! This is what Meghan told me. I told her I looked forward to hearing from her within 48 hours and provided my contact information. Next comes the best part... Not but 10 minutes later, I receive a call from Jesse ** who stated he was from LA Fitness in Camp Hill and the Director of Personal Training. I explained to him I was expecting to hear from Meghan. Jesse went to explain to me in no uncertain terms that he understood the situation and has spoken to Meghan. He stated that he was in charge and would address the issue.

I explained again the situation and was looking to have the agreement canceled for the fact the person that signed the agreement was not the person on the agreement; as well as the issue of release of liability for someone else who in this case happens to be a stroke victim. I explained to Jesse that I was concerned as to the qualification of the trainer that she had not been cleared by a physician and he told me that the trainer, Julie, was fully qualified as a master trainer. I asked the qualification of a master trainer and was told to not worry about it. I was advised that she had taken the course at the local community college in personal training.

I emphasize my concern again as the liability situation and here is most horrific service statement I have ever heard. Jesse stated that HE DID NOT CARE IF SHE WAS A STROKE VICTIM. I was shocked and speechless. Jesse then proceeds to call me buddy repeatedly in his emphasis that the agreement was the agreement and he was the final say. I thanked him and told him that I look to follow-up. To be continued.

He made me so uncomfortable that after this month I will no longer be working out at LA and cancel my contract. He shouldn't be allowed to work with people period. Any man that has that much of a lack of respect for women should work in that type of setting. HE DID ALL OF THIS IN FRONT OF THE POOR MAN HE WAS TRAINING. He's a disgrace to this gym and as a man. Shame because everyone else there are good people.

I called in today for the 6th time, someone at the corporate responded and I was so angry and he basically says: "Oh sorry I can't do nothing for you sir about past!!! If you want to buy the contract out you will have to pay an amount now! Otherwise we can't do nothing!!" Why he would help me immediately and others can't before? Is it because I have one month left? And the amount for the payout the contract is more than the monthly membership fees? Can't tell.

But my advice DO NOT GET INTO PERSONAL TRAINING!! It will turn your life calling LA Fitness hundred times and you will lose money by that time. Which is no way they are going to refund you a penny!! Get a personal training from outside the GYM. Basically my personal trainer was just writing down what exercises should I do!! Everyone having a smartphone now and the app stores are full with the training courses that are exact same thing you will have from personal training program at LA Fitness!! Be smart, save your money. Don't get into the hock!!

I called back to only get the same runaround. Since I was unable to reach any resolution with them, I have decided to cancel my membership to never return, and I will dispute the charges with my credit card. I have never written a review in my life bad mouthing anyone, but I feel compelled to inform everyone out there about the UNETHICAL practices that LA Fitness is fostering. I will inform everyone I know of this unpleasant experience. Please be careful!!!

He told me we could cancel the contract by paying 50% of the remaining balance and that if we purchased one session a month for the remainder of the original contract that we could use the 60 sessions whenever we wanted. He said he just needed to get sign-off from corporate, but that was just a formality and wasn't an issue. I noted on the cancellation contract that unused sessions would expire 30 days after the last billing. He reassured me that this wasn't an issue and that the new contract would define that the unused sessions would carry on indefinitely. Today I came in to sign the new contract, and he told me that they couldn't extend the sessions and that they would cancel in 3 weeks. Needless to say I gave them an earful. The excuse they gave for not being able to do it was ludicrous and didn't make any sense. These people are deceptive liars. DO NOT DO BUSINESS WITH THEM!!!

I have never seen a business who discards customers who express a complaint. All of the staff at the Secaucus club should be fired. They charge more than other clubs because of the towels yet they deny people the use of same. Regional Manager (Greg) got two messages from me but has not responded to date. Very poor management skills. I further relate that they allow lowlife people to join who go into the whirlpool with their sweaty clothes from machine workouts and some men wear their underwear to swim. DISGUSTING!!! This club should be closed down.

All of a sudden this man turned into a animal. He said, “Next time you come to my ** class have some ** respect,” on top of his voice. I turned to him and said, “You have no ** respect, who the hell you talking to?” At that time 3 people came in. I continued to react to him. I was not only surprise but ANGRY. I said, “I am going to report you have no respect.” He said, “I don't ** care with people there.” I stormed out the class and proceeded to go to the Manager, went to the front desk. By this time I was fuming. I told the Manager, “The ** instructor cursed at me. I was going off.” I said, “No matter what happen he should not have cursed at me. I am not a child.” I asked for corporate and call them still fuming. He said he would speak to him. Shortly after the instructor came quite as a LAMB.

I was still angry. I cussed at him again. The Manager took him one side & he proceed to tell him he never cursed. He was not only disrespectful but a coward & liar too right in my face. I called Head Office, made a complaint & cancelled my membership. I spoke to the Manager after he was done speaking to the Instructor (**) & he had the nerve to tell me I need a witness. It is his word against mine. REALLY I was not only violated and abused at the hands of a Instructor who lied but the Manager had the nerve to insult my integrity after the injustice I just received at the hands of their employee.

It is very sad that in this time and age people are allowed to be abused, treated like GARBAGE and they are paying customers. This ANIMAL (**) a grown 55-year old man gets away with not only violating me but lie in my face and it is my word against his (Shame on them). Something is wrong with this picture. I have no reason to lie or attack anyone. I am not crazy. If you disrespect me in any way I will stand up for myself even if I STAND ALONE…

But I promise you this will happen again he will lose his cool. I promise you people like this man display a violent behavior. It is something he does all the time but the next time he will hit someone then LA Fitness will have to deal with this. He does not know what he is doing. No one can understand him so I guess that is where his frustration comes into play. If you have low self esteem your character will somehow display itself in various forms. This man is a BULLY and I have no doubt he beats on women or people he thinks he can push around. Very good at masking his violent display of behavior.

I will never forget this and will make sure people know about this kind of behavior which is not acceptable by no means and let them know who he is (**). No matter what someone has done no one has the right to degrade them or disrespect them. Things have a way of coming back around full circle. One good thing came out of this. The young lady I spoke to at Corporate office was very understanding. Thank you.

Now I'm not sure if it's mostly due to the changing demographics in the area since 2000 but the ignorance of the gym users to return equipment (especially dumbbells) to their proper location is out of control. I cannot even get through my Thursday dumbbell workout without having to go on a "gym expedition" to locate weights. This is mostly with 20's, 22.5, 25, 27.5's but yesterday a 60 was MIA. In addition, your people have OVERSOLD this gym. It is DANGEROUS by the dumbbells and squat racks, where members are forced to workout in aisles and spaces between racks and benches because there is NOWHERE ELSE TO GO. I was injured last month when someone who was doing biceps curls between benches slammed their weight into my forearm as I stood from my bench to return my weights to the rack. My forearm was black and blue for almost a week.

Also, that basketball court is nothing more than a breeding ground for gang-banger wannabes. I have seen several dangerous situations, where blows have been thrown during a heated game. In addition, these punks exit the court to get a drink, shirtless, spouting F-bombs, right in front of Personal Trainers near the staircase. Why don't YOUR EMPLOYEES say something? Are they afraid? Are they not instructed to keep control in the gym? Have also personally found a switchblade knife that apparently fell out of a member's pocket while he was benching (I brought it to the front desk) and have observed other members with knives and box cutters in holders on their belt while working out. Riddle me this, why do you need a knife or box cutter at the gym?

When it was Bally's the Manager got on the PA system and asked members to PLEASE RETURN WEIGHTS to their proper racks at least ONCE AN HOUR. I have NEVER heard one of these LA Fitness dolts make even ONE announcement. This is ONLY at Glendale Heights IL. I have recently been to the LA in Hanover Park, IL Oak Brook, IL, Naperville, IL and Oswego, IL and 2 in Clearwater, FL, where weights are all put away. Members there would be EMBARRASSED to leave a dumbbell unracked.

So is it just the clientele? Or is it the lackadaisical attitude of this locations' staff? Do they have NO PRIDE in their gym? I NEVER see a Personal Trainer pick up a weight and return it to a rack, especially dumbbells. When this was a Bally's Personal Trainers would have been EMBARRASSED at the condition of the gym, they would take it upon themselves to go and rack some weights. Or is the ONLY objective of this staff to sell memberships? This gym is DANGEROUSLY oversold and overcrowded. I can only assume this is the case because I NEVER see an employee get OFF THEIR ASS and do ANYTHING to organize this gym. I used to love the gym, it was a sanctuary to relieve stress. Now when I get to the gym I GET STRESSED, just looking at an empty rack of dumbbells, from 15-27.5, NOTHING! All spewn about. Do LA Fitness Managers take pride in your gyms? Or is it all about $$$.

I then asked him to cancel my membership and he promised that it will be canceled the next day. At 7:00 PM EST the membership was still active. I then called customer service and they agreed to cancel it. This gym is full of liars. They will tell you anything to get you sign up for a membership. Don't trust them. They will steal your money. Even when ** from customer service recognized that he had lied, they did not refund the money they unjustly charge me. Beware of these thieves. I wish I could give them a zero star rating.

I don't mind paying for something if I'm getting my money's worth. But over the last year or so, the place has deteriorated. The shower heads are covered with green lime scale (I have the same water & I clean mine & they don't look like that), the spa (when it works) has a greasy film on the tiles and on top the water, and every time I'm there, there's at least a few cardio machines out of order.

Worst of all, I don't work out near closing time anymore. I don't feel safe. When I told the condescending man from corporate, he said they provide lighting in the parking lot, the rest is my responsibility, and if something were to happen, it's not their fault. In addition to not feeling safe, I've told staff who were working at the time, that there is a member whose family doesn't watch her properly, and she's walked in on me showering. This is not the club I signed up with seven years ago, and I no longer feel I'm getting what I pay for. I WAS ALSO TOLD MONTHLY PRICES WILL RISE TO $39.99/month.

The trainer asked me to get back with salesperson and he said, "I'm really sorry. Your trainer (that he assigned me to, who I love) is a MASTER TRAINER requiring an additional amount of money per month ($28)." His comment was he hired my trainer as a regular trainer, but then the next day they upgraded him to a master trainer. His solution was, "We can upgrade you with NO upgrade charge or we will have to change your trainer to a lower level trainer." His solution was to have me upgrade to master trainer and give me the additional equivalent in additional Free sessions which was 9 more free.

I said, "I have to upgrade to keep my trainer?" He said, "Yes," or lose my trainer. I felt pressured, he kept apologizing for his mistake. My trainer said he was hired as a master trainer and this has happened to him with other clients and what I was told was an accident I now realize was nonethical practices. It was brought to my attention that this is common practice for LA Fitness because the sales guy gets more commission. I know I took the extra to compensate for the dollar amount that I'm being charge. Also, the other six he is saying they were locked originally but now is saying that those are being used for my 1st month since I'm not charged until following month. I feel the runaround has made this gym experience very unpleasant. The gym is close to my house, and I really like my trainer, but a lot of the electronic equipment has issues that are not being addressed.

A recent membership has turned into an absolute nightmare and the worst part is the unprofessional flippant behaviors on the corporate level. I stopped going to LA Fitness over a year ago, filled out my membership cancellation, a manager provided help for this, and they have continued to charge my credit card and harass me. I am in constant dispute and now they claim the gym where I signed up had no knowledge of anything that occurred with the manager, because she is no longer there, and therefore refuse to acknowledge my membership cancellation. It is clear my membership was cancelled over a year ago, and it is clear because they don't even have a proper date registered as to when I went to the gym because the dates are so far back, over a year.

They cannot give me the last date of attendance. This is the date I cancelled my membership and my training sessions. My father was ill. The manager explained she would be cancelling both the sessions and membership. LA Fitness is claiming I still had a membership even though I cancelled training sessions. However as I mentioned, there is absolutely NO PROOF they are willing to give regarding the last date I entered their club because IT IS TOO long ago according to their records. This is the information I was given by Casey ** a managing rep from corporate.

They also refused to acknowledge the manager ever took part in this because the manager is new and someone I never had contact with. The previous manager no longer works for the gym, so I was told. However this is also not true, she no longer works for that particular gym in Chula Vista but she still does work for LA Fitness. The trainer is still employed at the location, but he also refused to give information to corporate. I have emails, text messages and phone records completely negating what LA Fitness has told me. They have continued to charge my credit card without authorization and I am not in dispute with my bank as a result of these charges.

In order to sign up for personal training sessions LA Fitness requires to be a gym member because only gym members can use the gym. Gym membership is $29.95. Deborah wanted a 12 months gym membership. She gave them the credit card to process the membership and then signed on a tablet the "contract" for the personal training.

However, the agreed upon details of the contract were not visible or readable on the tablet. Nothing indicated that the "contract" was over anything different than 8 sessions of personal training. That is what was written down by hand on a piece of paper. 8 sessions of personal training was her intention and the person processing that never indicated otherwise. So the real contract was over 8 sessions, each sessions $55 with one session per week, billed monthly at $220.

The print out of the fraudulent "contract" was however over 51 plus 3 sessions and 12 times $220! When we saw that LA Fitness was taking money out from our credit card beyond the 8 sessions, we disputed with AMEX. We did cancel whatever legal part of contract or gym membership is valid. We do NOT acknowledge the faked contract that LA Fitness fabricated. That one never got valid as Deborah never had the intention to do more than 8 sessions.

Here's the scene, I walked in with my sons and have sat down with a very fat man. We talked and talked and me new to persuading businessmen bought a membership to La fitness... They have lied. I bought their service because of the deal on internet!!! It was dated THE SAME EXACT DAY!!! THE DEAL STATED $17 and THAT GUY SAID the special deal has ended!!! My kids have wanted to try out and me with my kids not knowing anything got convinced in. ALSO ACCOUNT FREEZE WAS DETAILED TO BEING "FREE". For my son and IT WAS ** $10 fee WHICH IS A LIE.

Another thing I HATE BEING OFFERED 44 dollars instead of initial entrance fee - OFFERED A MONEY BACK IF YOU DON'T LIKE THE GYM... Any body who are affected by la fitness listen up pass out boycotts and file lawsuits so we take them on terms papers were not given to me a (mere sign is nothing)!!! I THINK I HAVE A GOOD REASON TO SUE THAT **.

Really?? Are we to believe that for safety of the members the water temperature and integrity of these amenities are not being checked, and monitored throughout the day. If so is this not a safety hazard? Despite the ongoing problems and all the bad reviews, LA FITNESS continues to charge its members the regular member dues. I am demanding that La Fitness make it right, correct the problems, provide their customers with the amenities and customer service as promised. Or alternative refund all members that have filed complaints for services not rendered as per the membership contract agreement. Their choice!! Something must be done.

He proceeded to tell me off to my face saying I was a **, he then berated me very loudly around the gym calling me a ** over and over and over again which lasted for about 10 minutes. I have never had someone talk to me in this vulgar manner EVER! The entire gym heard this guy berate me. I'm 5'3" and he was much bigger than me. His intimidating behavior made me feel threatened and humiliated. I then proceeded to management to express my concerns. I explained what had happened and the operational manager went and talked to the guy that was cursing me and demeaning my character. After he came back to me I was told by the LA Fitness operational manager I didn't handle the situation right, and he said it was a "He said She said situation". The guy lied to the manager saying I had cursed at him and moved his stuff, which wasn't true. I didn't see his stuff, so how could I have moved it.

Even if I had thrown his stuff out of the way, was his abusive display justified? I think not. There was someone that just left the machine and there was no known indication he or anybody else was waiting to use this machine or I would have yielded. I really try be gracious and understanding. I contemplated calling 911 as this situation was going on and did not want to call my husband because he would have talked with the guy directly and would not have appreciated his attitude. I did not want to make the scene bigger.

My Husband talked to the police about the situation and the police said I should have called 911 immediately. The policeman said they have had problems with people breaking into cars and the lockers. Next time I will call 911 immediately. Just so you know, there are no cameras at LA Fitness. I have terminated my membership and will never go back because of the way the local and corporate management handled the situation.

After all of the inappropriate questions, she act like she is doing me a favor to issue a day guest pass. She told me this is one time deal... I'm still shocked when others in the gym told me that she was the new manager. She speak to everyone in a patronizing manner. My other friends start telling me how she insulted a lot of people in the gym with her power. There is other issues in this gym but this new manager La Tasha... I want to ask whoever hire this mean and rude La Tasha, did he or she think about gym is industry where you have to deal with customer service issues. Manager might have to consider smile, do like people, might need interpersonal skills, listen, problem analysis and solving... I see her in the very front! She look so mean and rude!!! I feel very STRESS!!! I guess I'll cancel my 10yrs membership for someone only been there month.

I find in most places the staff seems to be courteous and always willing to listen. However especially in the newer gyms I find people that do not know what they are talking about so instead of saying "I don't know" they lie. In one of the gyms that is just a little over a year old they have a problem with the dry sauna in the men's locker room always being broken. When I asked the response is always "It is not our fault a member keeps putting water on the heater causing it to burn out" and "When a piece of equipment goes bad we have to wait for the corporate office to send us a new one."

I understand that they cannot control what members do however this happens at a lot of their gyms. You would think by now they would know how to handle this problem. When I spoke to the OM she said there is nothing they can do. I suggested that because I have seen this happen many times a quick and rather easy fix is to tell all the staff that cover the front door when a member comes in just say "We are looking for the person that is pouring water on the heaters in the saunas. We need to explain that he is causing the heaters to short and no longer work. So if you see a person do that please notify a staff member as soon as possible."

Her response was that it probably won't work. Not many members will be that active. I said "I know however if you say this to every member for a week you probably will put the person on notice that you are looking for him and he will stop." "We have already posted signs on the door." My question to you the corporate office. If it is true that all equipment must be approved from you first why don't you have a simple training class on new gyms to stop this large expense and waste of the customers time.

So I asked them after 10 days what is the issue, Now they say they didn't receive it. And they are going to charge for next month. The justification provided by Daniella (says that she is the supervisor over there) that they have 800 locations nationwide and it takes time to process. And they are going to charge me for this month as well. Then they asked me to submit other proof then I told I can submit the rental agreement. Then this guy says "as per the rules we won't accept it." I mentioned "when I called you last time you only asked for a rental agreement." Then he says that "the information provided by him is incorrect." "What is this are you guys out of your minds?" LA fitness Management has to seriously rethink before hiring these kind of nuts.

All the time during the call they have been very rude to me especially DANIELLA and the other Guy who spoke to me. The other guy when asked to escalate the issue to next level, he claims that "she is not available" first and then "there is no one on top of him" and at last this so called DANIELLA came into picture.They were so pleading at the time of joining and once we sign the contract they are torturing people like this. As we giving the business and you are not capable of handling 800 locations then you should not trouble your customers in this way. When I asked for the reference of the call they claim that they can't provide any and as I insisted she provided her employee id: That is ** Name: Daniella. I hope at least this will be addressed by the Club. If not guys that is up to you to choose this club or not.

Well, it seems that I don't qualify for a refund because of the laws in FL. Somehow corporate knows about these laws but the gym staff does not. I called the Sunrise location and I spoke with the manager that is currently there and he told me to go ahead and call the corporate office and that they will most certainly give me a refund. Apparently corporations like LA fitness can steal your money and walk away with it. This experience has made me disgusted with this gym and I would say that this is the first and last time I let someone take advantage of me or anyone else, which is why I am writing this. I have a lot of friends in the fitness industry that advised me against signing up with LA fitness but I didn't listen and this is where it got me. If you are reading this do yourself a favor and find another gym. ** LA FITNESS!!!

Well today, I thought I'd upgrade my membership to Signature status so that I could go to the location that is closer to my job (Chicago Streeterville). I called and spoke to Casey. She asked for my existing membership information and I gave it to her and then she said that an upgrade for me would be $420.00 per year. Even, though that is in addition to the $119.00 that I've already paid, I thought I'll go ahead because I guess it's my cost of convenience. Then, just when I was about to agree to upgrade, Casey says, "Oh wait, actually it will cost you $538 plus a $99 initiation fee and this totals $637 which all needs to be paid upfront. No monthly payments." I said, "No monthly payments?" she said, "Yes, no monthly payments and this is because you pay your membership annually and this upgrade has to be paid in full. Next year, you can begin to pay monthly."

I was flabbergasted! I'm an existing customer who pays the membership fee religiously and I'm asking to upgrade and I have to pay upfront. This is a clear indication that LA Fitness isn't concerned with customer retention. After I told her "No thank you." She just said, "You can give me a call if you decide to change your mind." I was speechless! After reading all the negative reviews about the professionalism of LA Fitness staff, I'm kind of glad that Casey deterred me from spending additional money with LA Fitness.

I will never suggest to anyone, even my worst enemy, to do business with them. They are in it only for the money and lack the needed customer service skills necessary to meet their customers' changing needs, especially in times of crisis. I took care of this honestly even when I was told BY THEIR EMPLOYEES to just refuse to pay my bill. What legitimate and honest organization's staff suggests such a thing? Stay away! Far, far away!

I found out the $135 each month was a Trainer's Fee, which was a separate charge. Then to cancel the Trainer's Fee was to buy out of the contract, was $472.50!? I couldn't even get my money back from the months I clearly never visited the gym. Moral of the story. Be really good at reading a contract. Only sign up when you know something is there. And Personal Training is best left alone. The only redeeming quality of LA Fitness is the class teachers are honest, but the personal trainers are just plain salespeople.

Here it is 2016... In terms of the gym now -- Like so many others I've made multiple complaints to management. I've called in to 800- customer service numbers, I've spoken with the gym managers of local locations -- ALL TO NO AVAIL. This gym is a total User/Scamming system [very much like the people in this city sad to say].

I signed up for a 'health club' not a ymca -- the gym now rents out pool area to children... soon to rent out part of gym to physical therapy place -- machines are down 2+ weeks if broken. Roof leaks in locker room/workout area. Sauna benches are old and creaking. Many members are afraid to sit on them in fear of falling thru so we just stand most of the time. Nothing is usually done, not on ANY end of the company in terms of fixing these issues. AS LONG AS THEY'RE sucking that $30-$40 bucks monthly like Clockwork out of your bank account honey -- LA could give a damn. I'm soon to cancel membership...too many options these days.

We finally after 2 months go to the gym once and have my son added, which my wife planned on doing when she went and was denied. OH NO. "The price for that changed seven days later even though we never let you use the account because we lied and sold you the wrong membership!" NOW I HAVE TO SWIPE MY card again!!! And pay more per month on top of the two months I lost! WTF! LA Fitness has lied to me, conned and cheated me out of my hard earned money. BUYERS BEWARE!

Usually if you purchase sessions and the year is up obviously you want to be able to keep using them right?? They are your sessions that you purchased! Well that is not the case with LA Fitness, let me tell you they suggested I reactivate my account to use the sessions I have not used! Meaning, pay again! The hell with them. $3000 dollars later and I never got any training plus the trainers I did use suckkk!! The first guy that did train me left to a better gym. Really wish I could find him now! Good luck and make sure you read everything through!

When I asked about that charge, another employee, Mark **, jumped in. He said they can't take that $5 off until tomorrow when the operations manager arrived. It turned out this fee was an additional "reservation privilege fee" and without paying it I wouldn't be able to schedule even 30 minutes in advance to reserve a court. That really didn't make sense to me. But what I cared about the most was that they should fully informed before adding charges to my membership.

The Mark guy apparently has a short temper. He said "you could cancel your membership if you have problem with it." Then I'm like, "If that's the case, I'd like to cancel it". Then he started saying "It's unreasonable" while he was doing the cancellation on the computer. He said "People find all the excuses to quit exercising and you found yourself a good one". He definitely has some attitude issue as a sales person. What upset me the most was he started calling me, "ridiculous". I asked him "So far, have I said anything impolite and rude to you? I understand if you say I'm unreasonable because we have different standpoints, but you keep saying I'm 'ridiculous'." He replied "I do think you are ridiculous" and he complained about spending time with me for nothing.

In my heart, I think he's the one who's ridiculous here to say things like that to their potential customers. But I still kept it to myself. I said "I've come all the way here and actually already paid to join the club, I spent the same amount of time as you guys. I did want to join. But as a customer, don't I have rights to have all the knowledge that I'm supposed to know? I want to join a club I feel happy with. Now you made me feel uncomfortable. Again, have I said anything rude to you?" Then he's like, "OK, I apologize." He said that in his arrogant tone. But I didn't want to argue with someone like him anymore. I asked him his name and if the store manager will be here sometime. He's like "I'm the general manager here." (Hmmm, interesting, if you are the general manager here, why did I have to wait for someone else to reverse the charge?)

Now it's all understandable to me. He must think he's the "big guy" here. Everyone should follow his rules. But I'm sorry, Mark. Not everyone has to follow your rule. Luckily, in a free market economy, I've got choices and I've chosen another path since you may don't care about my business. But with that attitude, I wonder if you would lose more customers or even your friends. Or maybe you don't care. Anyways, that was my short experience with the LA fitness at Windward Pkwy. I hope this story gives you a rough idea how they conduct business there. Well, people still need to exercise and unfortunately there aren't too many choices around. Maybe that explains why they are so spoiled to be arrogant to their customers.

On 01/28/2016, one of my friend told me that I may be tricked by LA fitness, and I immediately contacted the gym (just 10 days after I just signed up their paper). I found that basically I was not able to find anyone to help in LA fitness in Stamford: I first told the trainer, the trainer asked me to check the front desk, the front desk asked me to wait for the manager, then the manager said I have to talked to the sales person. So I called the sales person. The sales person passed the phone to a front desk and hanged up my phone. Then I went to the gym again, they said the manager not there and promised to call me the next day. On the next day, no one called me, and I called the gym. When sales person found out it was me again, she said she would call me in 15 minutes. And she hanged up my phone again.

So I went to the gym, and the salesperson refused to offer any help and she was very very rude and I strongly believe that she has racial discrimination. The sales manager was very rude when I finally found her in the gym. She made me feel that I signed the contract because I was stupid. Yes, I am a foreign Asian person, maybe stupid because I never trained to treat people that rude when they are rude to me. But that does not mean that should be the reason I should accept the unfair contract which I even didn't realize.. This really makes me feel very frustrated!

I never received the contract either by paper or by email. I received a paper from the gym from the sales person, it turns out not the contract of the personal training. I only received a receipt on 01/29/2016 from a front desk of LA Fitness when I realized that they just wanted to steal my money over $200 each month for 12 months. Which was totally ridiculous! Watch out for the sales person in the gym. The only thing they care is to stole money from you. You should be very careful!!! Also, the equipment were bad. Half of them were broken..

I was told by my bank that Visa pretty much just lets automatic billing continue to process, even if you have changed your debit card number. My personal account was stolen on 3 different occasions last year. (Thanks Target and Home Depot!) I thought that the debit card number change would have prevented said billing on its own. I was told that Visa allows transactions to go through on your old number regardless if it has changed, and 90% of the time, this is a good thing. Maybe I am insane, but if 10% of the time is way TOO much to let go through. Also, what is the point of changing your number, if these idiots allow payments to still go through on a stolen card?

In any case, LA Fitness will straight up steal your money. You will be talked down to, and somehow the conversation will result in your problem becoming that you obviously didn't bench press enough or some stupid crap. I swear the people that operate these locations just may be the dumbest people I have ever had to deal with. DO NOT SIGN UP, PERIOD. They do not explain that re-occurring billing cycle, and if you do sign up, you probably signed something that authorizes them to bill you for basically whatever they want. They will not tell you this when you do sign up.

This sales guy Jake opened his mouth, just made a lie saying that the manager would not be on duty, and then I said "I could give him a call" and he even refused to take a look at chart of phone number which just put front of him, and he was so rude, said "YOU googled it up..." First, I had googled and got phone number and I did get speak with a manager at another location. It proved that Jake made a lie to me. Jake provided unbelievable rude customer services... I would say that it was horrible customer service to LA Fitness members.

The other person grabbed the contract and fold it and stapled it on my book they gave me. I should of told him to show it to me but I didn't. How would I of known they would do this to me. Well 3 weeks later I decided to read the contract and to my surprise it said that they were going to take $400 out of my account on the 11 of each month for a whole year. Imagine how I got. I cried all night. I couldn't sleep. I then called and said "I couldn't do this." I was lied to. The girl that answer said to me "Get a job so you can pay for it." I was in shock. How could she. So the next day I went up there and talk to someone. He told me "I will try to see what I can do. I will give you a call." Well he never did call so what I did was closed out my account. I don't know what is going to happen to me for doing that but how would I pay. I have no job. They call me everyday. I just don't answer.

He was disrespectful of my time. Not interested. You know, people come and go. Things break and get replenished. But time never gets returned. Your VP wasted my time and texted me to say, "You showed up at the last possible second for an interview with a Vice President of 40 clubs in LA for the job you're looking to get into, pretty disrespectful if you ask me. Clearly you are not meant for our company." I will keep these texts for as long as my phone will stay alive. Whoever promoted him to VP should do and/or go through a reevaluation.

Speaking to GKW was just another rude encounter. She said that amount would remain so until we surface medical certificate (which we ourselves offered to provide in the first place). On being told we were never asked so, she mentioned "read your contract". Adding more to this, manager said he'd called to inform about the certificate, and we think aliens can help us find where the call was received. All I wish now not to enter that place again. And piece of advice to everyone reading, if you sign for their training program, please read the clause 'if you fall unwell to continue, you are only subjected to our rudeness'.

I've driven by the gym several times & it's still not open. I've given up on this gym and will be cancelling and joining another gym. There are many, many others that share the same frustrations as me and have already cancelled. It is unfair that this gym is allowed to pull such scams since they have charged for membership for a gym that has not opened yet and has not date set to open.

In 2014, I went through significant physical therapy for back issues (severe sciatic nerve problems) and was unable to make it into the gym at all. (Throughout the entire period, I kept my account current paying $54.99 a month for my membership dues). It's now January 2015 and with my health back in excellent shape I've logged into my account to schedule some personal training sessions at the somewhat nearby Melrose Park club only to find 0 personal training sessions available. Despite the verbal assurances of the employee that handled my buyout, they cancelled all 89 sessions effectively nulling over $3000 worth of purchased training. Absolutely unacceptable by any standard of business and there was no attempt to contact me or warn me about the pending expiration of the sessions.

After a heated debate I agreed. My daughter finished the # of sessions we had been advised were in the 3 month package, plus the additional 4. After 2 months I realized they were continuously charging my card because I didn't fill out the necessary cancellation paperwork. The salesman never went over that. In fact, while going over the paperwork, he discussed with me how the photocopy wasn't too good, and I told him I couldn't read it without glasses. He read it to me and I signed, of course thinking I was signing up for the 3 months as discussed and verbally agreed to. This company knows exactly what it's doing, and it's a scam. It needs someone to spearhead a class action lawsuit. I will contact all of you if I find someone to take the case! Check back to this site.

The real issue is worth the personal training packages. I needed to cancel mine because I lost my job. I knew that I signed a contract and was responsible for the fees, so I'm not upset about that. I'm upset that there was no effort made to help me downgrade to a cheaper monthly package (that was impossible, apparently). When I said I would need to cancel and pay the early cancellation fee, I was told that I just needed to mail in the form that came with my contract and that the corporate office would bill me for the amount owed. They didn't. They continued to deduct money from my checking account. It took me over a month (and lots of bank fees) to get this taken care of. Nearly everyone, from the people at the front desk to the corporate folks I spoke with, were rude, incompetent and unprofessional.

At this point I started to feel how unprofessional and rude he is. Then he asked me to leave the club!!! Which I am an active member of (paying monthly membership along with having almost $400.00 sitting in my personal trainer package that has not been used yet). Him asking me to leave the club made me very upset. I told him "who the heck do you think you are that is asking me to leave?" He insisted that I leave the club. There were two other employees (trainers) close by noticing the conversation (if you call it that!!). They got involved & tried to help me to see what's going on. At this point I am walking with the trainer towards his desk. He demands the trainer not to even talk to me!!! THUG!! After couple of minutes talking to the other employee I left the club.

I called the corporate office & explained the situation. He apologized and told me they will look into it and let me know. Two days later I didn't hear anything. I called back and had to explain the incident again and she reluctantly said a regional manager will contact me. This afternoon I got a phone call from their regional manager. He basically didn't bothered to express any apology on behalf of their employee's behavior. He went one step further and told me I was wrong!!! He didn't offer any solution except freezing my account for one month (which meant lesser monthly fee).

He told me because I didn't use my training session, it will expire by end of this year and I won't even be able to use the training sessions that I paid for! (So almost $400.00 is gone on top of all this!!) From my conversation with the regional manager I sensed how callous he is and realized I am not talking to eager professional people so I told him to cancel my membership.

I do believe the club has fundamental problem. No wonder the kid (Eric) was acting that way. Obviously he knew nobody will hold him accountable! My complaint was handled very poorly by its regional manager (to say the least). This whole experience made me very concerned about this club called LA Fitness. I feel like they are running the company like bullies by insulting their members and not considering members concerns. I believe their managers (regional and club) lack any basic knowledge of customer service. Unfortunately I don't know much about organizational structure of this establishment, but I am assuming LA Fitness like any other type of business must should about their reputation and having this misfit employees won't help them with that. I will discourage any of my friends to join this club by telling them about my stressful experience.

I have spoken to the operations manager before about the conditions of this "Signature" club, and she is usually quite rude and unconcerned. I have asked other people who work there about their short janitorial staff, and each have explained that for whatever reason, the operations manager will not schedule them properly. I am currently trying to figure out how I can have someone come and inspect the facility because this is UNACCEPTABLE. I emailed corporate and their response was to talk to the operations manager. WHY WOULD I DO THAT IF I HAVE ESCALATED MY COMPLAINTS TO CORPORATE??? Isn't it obvious that has not worked???

Where they will not have the courtesy to send out an email blast that the pool is not heated or the whirlpool is not working so you don't go there just to find out that you can't go swimming or use the spa. Managers that ignore you and refuse to provide their manager's phone number or email address ("I will have them email you," which never happens). A company where you cannot email or contact the home office. Then this is the place for you!

So I didn't even get to use the gym once and for the next year I would not be able to, so I went to the LA fitness in my area that finally opened explaining this to them and even brought doctor notes and they refused to return any of my money... Plus I was charged for the month that I signed up now adding up to over $300 dollars!!! They were not sympathetic to my situation at all and are keeping all of my money. With over 800 locations and thousands of members you would think they could afford to return someone's money especially when they never got to use the gym once and they have health issues. So now when I am better and able to join a gym I would never in this lifetime give that money hungry place another penny... The place is a RIP OFF!!!

At that point, I agreed to try it for one month and confirmed several times with her verbally that it would be only one month. She confirmed that. I also repeated that several times that it would be a one time fee of $230 and then just my regular $34.99 per month. Again, she confirmed that. I was asked to sign a little credit card machine and she again confirmed it was a one time deal. I left with a book, to record my workout and that's it. I figured my bank statement would be my receipt. December 4, 2015, I looked at my bank statement and saw a charge for $34.99 and $180 from LA Fitness. I called to question them and at first they did not know why. The next day, I was told that I have a year contract that I signed for. How deceitful. I was not given any paperwork nor told that I made a year commitment.

I have called several times since then and spoke to ** who did not deny that she lacked showing me the paperwork. Again I informed her that I could not afford this and this was not the conversation we had on November 4. Instead of listening to me, she just kept telling me I should think about giving something else up and that the training is good. She was not getting my point that I did not want a commitment nor could I afford one. Unbeknownst to me, I was emailed a copy of the contract with my signatures from the electronic keypad. Apparently, it went to my spam because I did not receive it. When I was told it was emailed to me, I searched my spam and found it. I would appreciate any help in this matter. I am not the only one that this happened to at this gym. It is a scam and very sneaky of them.

How ridiculous! It is a perfect way to keep you coming back after the year contract. Who would want to throw any sessions away? Therefore keep buying more months! Turns out this session's expiration is new! Originally you have a year after you cancel your contract to complete the additional sessions without paying for any extra months. It changed midyear during my contract and no I was not grandfathered in. I also hear that they are taking over all 24 Hour Fitness gyms in Arizona. Hmm if this is true, I wonder how they could afford this? Oh, wait... I plan to cancel my full membership. Highly dissatisfied with their selling technique. Not consumer friendly!

Needless to say, after a couple of months, my husband and I decided to cancel because of other financial obligations. The manager then shows me a 12 month contract committing to 12 payments of $400 a MONTH, that I signed site unseen from a computer signature pad! Yes, I'm mad at myself for falling for this classic "Bait and switch" scam. This is "in my opinion", fraudulent misrepresentation and I will be seeking legal counsel.

About two weeks ago, I finally caught him. He told me that my training sessions with LA Fitness were expired, and that I could still get them back if I paid an extra $30 a month. I told him I would get back to him, thinking that the contract had expired and that I would just let it go. This morning I saw the same $280 charge for November come through, so I went down there to talk to him. He immediately got hostile and in my face about my contract, and how it was MY fault that I misunderstood the deal. I was seriously worried he was going to come across the table at me. I stopped talking to him, talked to the other director and it became obvious that this was a corporate issue. I quit my membership immediately and walked out. I plan to go to their customer service and lodge a complaint. Extremely shady business practices.

After finally going home that same day, I read over the contract, I saw that they give you 7 days to cancel. I called and asked to cancel my membership. They denied it. I asked several times to speak to a manager, and not once did I ever get to speak to him because he was not in the office, nor he would "return" my call. 2 weeks later and NO call! I finally called corporate and spoke to 2 different people who absolutely did NOTHING about my issue. They gave me the excuse of "You signed the contract." They will not take fault for the bad employee who scammed us into this membership. Now I am suppose to be getting a call back from a VP. This gym is a total scam! They train the employees to sweet talk into something that sounds nice, until you see the final print! Horrible service!! I will be taking legal action if my problem is not fixed!

On November 5, 2015 ** called me and stated he needed my credit card number again to charge me $360.00 for personal training. I gave it to him. After getting off the phone I remember that I paid ** in full and wondered why he was charging me again. I called back ** and asked him why he was charging me again and he stated "The new $360.00 charge is for the new month." I stated that "I already paid you when I signed up." And he stated "You signed up for 52 weeks." I said "No I didn't." He said "Yes you did". I said "You verbally told me it was for a month." While talking to ** I remembered that he never gave me a copy of the personal training contract. He said "I will get it to you later." I have searched the internet and see that this is a common practice at LA Fitness to scam people into signing up for a year of personal training when they think they are signing up for a month.

So I canceled out on Monday. Then the same manager talked me down to buying 60 sessions - 6 were on him then charged me $260.00 plus $100 enrollment. I cancel that out. I just wanted to sign up for a gym to work out not be pressured buying personal training. Be mindful on what you sign and pay for and the cancellation policies. I called Capital One credit card and explain my problem and told them I was expecting a refund back in full. Capital One told me if I didn't get both refunds back on my credit card by Friday they will help me get my refund back. Great customer service with Capital One, not LA Fitness trying to pressure you to buy personal training.

I did check my account today, I got one refund back so waiting for my other one. I will not be going back to this gym because of this or any LA Fitness. Down the road from LA Fitness in Burnsville. At Planet Fitness in Burnsville it's $0 for enrollment and either $10 month or $21 for black card membership. There you get free hydromassage tables, free massage chairs, free tanning and free personal training classes up to 5 people. And it's 24/7 365, they have everything that I want into a gym and I give them a five-star customer review with them.

I had to help a women member rack the 45 lb. weights, since they were too heavy for her. When you tell management, they do nothing. And when the bodybuilders are done, they never return the handles to the equipment. So you have to walk the floor to find the handles. There are weights scattered all over the floor. The sign says that all weights should be kept in the free weight area. It is not enforced. A major tripping issue. It got so bad that I bought my own handle for the rowing machine. When I put the handle back in my gym bag the other members get mad. I have to explain to them that it is my personal handle. It is pretty sad. There are empty water bottles all over the floor. The members throw paper towels on the floor. The staff does make a half hearted attempt to pick up the debris. It's really all about new memberships. The current members are left to twist in the wind.

At one club, I noticed that many members were parking in the fire lane. This is a serious safety issue. If there is a fire the cars will block the fire engines getting close to the building. The sign painted on the asphalt says, "No Parking in big capital letters." I brought this to the manager's attention. She acknowledged my concern, but the situation has not changed. I am not sure what the occupancy limit is, but between 5 p.m. and 7 p.m. the gym is full of members exercising. I am concerned that if there is a fire, will people be able to leave the facility without getting bottlenecked at the door.

Needless to say, I do not go to this gym anymore. I have gone to different LA Fitness Gyms and they all subscribe to the lowest common denominator. Some are better than others, but they are all substandard. At one club, thieves were breaking into the lockers in the men's room. The lockers are made from particle board. Very flimsy. You can break the hinges off with no difficulty. You put the lock you have on the latch, thinking you have security, but it is an illusion. There is a sign in the locker that says LA Fitness is not responsible for loss. So you have to assume the responsibility. The lockers look substantial, but they are very easy to break into.

In one week, I saw three members lose their gym bag while they were in the shower. Their wallet, cell phone and car keys. It really boils down to poor management. I would recommend looking for a different gym. Do your homework, and ask your friends about their experience at various gyms they go to. And make sure you get a copy of the contract. Thank you.

To provide some background, my wife, Bernadette ** was initially been scheduled with a female trainer named China (no last name); my wife specifically requires a female trainer to focus on her physical conditioning and training needs. Eventually, communication issues arose between China and my wife. Messages and emails that my wife left for China were ignored or not returned, and when my wife arrived at LA Fitness in Laurel for her training session appointments, China often wasn't present and no substitute female trainer had been scheduled. Sometime around December 2014/January 2015 February we learned that China no longer worked for LA Fitness in Laurel, with no contact from Ms. ** on alternate female trainers available for my wife.

Here is a timeline of what transpired over a two-month period: April 13: I called LA Fitness to cancel my wife's Training Session contract ending in May (last payment scheduled for May 14); Ms. ** not available; 85 training sessions unscheduled. April 14: I spoke to Ms. ** who said we must cancel in person and then have only 30 days to complete unused training sessions; we told her that completing 85 sessions in 30 days was unreasonable; Ms. ** said she would request an extension from Corporate. Mid-April: I spoke to Ms. ** to arrange a meeting to discuss details of how my wife could complete her training sessions; Ms. ** had no female trainers available for my wife but would call us when she hired one. April 30: I called Ms. ** again; she said she had hired a female trainer who would start soon.

Early May: I called several times for Ms. ** to set-up an appointment with her; she was either unavailable or not working; she didn't return any of my messages. May 25: I finally was able to reach Ms. **; my wife spoke with her at length about our situation; Ms. ** said she requested an extension for my wife to complete training sessions unused; Ms. ** also said I could schedule training sessions as well so we could use up our remaining sessions; Ms. ** set-up an appointment for us to meet her on Friday, May 29 at 5:30 pm to go over details and book our remaining training sessions.

May 29: I called in the morning to confirm our scheduled 5:30 appointment and was told that Ms. ** was not working that day. I spoke to the Facilities Manager, Rashiek **, who expressed regret that Ms. ** wasn't available to meet with us; Mr. ** said that only Ms. ** handled training schedules and he couldn't do anything to help us; he promised to relay our disappointment that she had canceled our meeting without informing us. June 1: LA Fitness employee Mike ** called me and said Ms. ** told him to schedule training sessions for my wife and me. I told Mr. ** my wife required a female trainer and he set-up appointments for both of us for Friday, June 5 at 5:30 pm; one session for me with a trainer named Marcus and one for my wife with an unnamed female trainer.

June 5: I called in the morning to confirm our scheduled training session appointments. Mr. ** wasn't available but LA Fitness staff person Chris told me he didn't see our names on that day's training schedules and the trainer Mr. ** had supposedly set-up for me named Marcus was not even working that day. I expressed disappointment and asked to speak to the Facilities Manager, Mr. **. Mr. ** again apologized for Ms. ** lack of professionalism and further advised me that I may want to contact the LA Fitness Corporate Office to register my complaints with them directly, as he had no authority over Ms. ** or the training scheduling. Mr. ** gave me the Irvine telephone number, 949-255-7200.

June 10: I called LA Fitness Corporate and spoke to Ms. Evelyn **, a Service Manager. I voiced my complaints about LA Fitness, Ms. ** unprofessional and irresponsible service, and the dissatisfaction with the customer service at LA Fitness in Laurel. Ms. ** said she could schedule our training sessions in Laurel; I expressed doubt that she'd be able to successfully coordinate sessions in a Maryland site as disorganized as LA Fitness Laurel.

After discussing our options, my wife and I came to mutual agreement that we want a refund of that portion of our fees paid for the unused training sessions. Our lack of faith in LA Fitness Laurel's accountability had been clearly demonstrated over the two months of fruitless negotiations with Ms. **, countless hours spent trying to resolve a simple issue of scheduling training sessions, and Mr. ** inept attempt to schedule even one session. Furthermore, we doubted Ms. ** assertion that she could schedule sessions in LA Fitness Laurel.

On June 16, I called LA Corporate and spoke with Miss **, telling her that we want a refund of our paid fees for the unused portion of my wife's training sessions because we had no faith in Ms. ** scheduling any training sessions successfully at LA Fitness Laurel. Ms. ** said that a refund wasn't possible but she could schedule training sessions for us. But could she guarantee that both my wife and I would be able to finish the training sessions with an extension of time?

Ms. ** then told me that she could not schedule any sessions for me because my name wasn't on the training session contract. I told Ms. ** that this surprised me because Ms. ** had offered both my wife and me the opportunity to schedule the remaining training sessions in both of our names. When Ms. ** replied that this was not possible and against LA Fitness policy, I asked her why Ms. **, the Training Coordinator responsible for scheduling sessions, would give customers like us promises that were obviously in conflict with LA Fitness policy; Ms. ** had no response.

I am certain that you would agree that we have received less than stellar service from the LA Fitness in Laurel, MD. I trust that my detailed account of how we were treated by Ms. ** and others at this facility will alert you to the changes that need to be implemented there. We discovered that there are 904 consumer complaints about LA Fitness. Many of these complaints are similar to ours, telling of poor customer service issues and a lack of professionalism exhibited by various LA Fitness staff persons nationwide. We sincerely hope that this is not the way you want your company to be perceived and steps will be taken to correct these operational deficiencies. We also hope that you will honor our request for a refund of our unused training fees. It is the right thing to do to make amends for the disappointing experience we have had at LA Fitness.

Today, Oct '15, I have AGAIN been charged after the Operations Manager told me that he would notate my account of our conversation and officially end service. I even went online and CHANGED my method of payment but they went back to my old bank account to charge me again. What I noticed, upon searching through my email, what they did was send out an automatically-generated corporate email that went directly into my spam folder so I missed it. Not only did they NOT cancel my account in September '15, they sent me something that said I gave them permission to continue billing me as usual because I had 'updated' my account over the phone (could not be further from truth or intent).

Furthermore, they sent me an auto-generated email directing me to print out forms and mail them in if I do wish to cancel my account. A bit of a double standard with their communication policies and expectations, to say the least. This goes beyond poor customer service. It is tantamount to corporate theft. As a customer who has contributed to your gym for many years, and has been a member to a variety of gyms for over a decade with zero problems, I expect reparations to be made. I will be making this issue as public as possible.

In October I noticed I was still being billed. The gym agreed to refund my $440. Another lie, not only didn't they not refund me, they billed me another 220. They then called corporate and they said I couldn't get a refund but would cancel my future training sessions and I would NOT have to pay a buy out fee because it was a Branson issue-another lie! I checked several days later and even asked for it in writing but I was told I didn't need it, I've been cancelled. Well I go to schedule my 11 training sessions that I don't want at another location and am told I will be having 4 more at the end of the month. And I wasn't cancelled. That manager called a man named Carl, who is the district manager. He denied telling anyone that I didn't have to pay a buy out fee. If I wanted to stop being billed I would have to pay the fee. I paid it to get rid of this nightmare.

I called corporate. They were very rude. I was told that I should be grateful I could buy out at a discount. I spoke to Carl this morning in person, he's just as ignorant as corporate. I have 4 training sessions left, that I'm taking next week and then I'm never going back. I already have a new gym lined up. My advice is not to join any LA fitness. They will promise you the world, but will never deliver. If you do decide to join, BUYER BEWARE. I'm also contacting the attorney general on this company.

And there are numerous policies which tries to prevent you from cancelling your membership. You can only cancel your membership 1 week prior to your billing date. You must cancel one month in advance. You can only cancel from 9am-5pm. However, you can sign up for a membership anytime of the day. Needless to say it took me three attempts to get my membership cancelled.

This was thrown at us again when we first started. We were sold training classes under the direction of a Training director who said "Yes we can train a bodybuilder". Their 2 bodybuilding trainers quit w/in 6 months of me signing up. Now I have 100+ sessions of training I will never use because they have decided to no longer cater to clients that want to build big muscles or body build. It is disappointing to talk to the AVPs of the club, someone such as Nick **, who was so interested in bodybuilding and telling us all about the body builders that worked for LA fitness and competed for LA Fitness and tried to help us, but as soon as we left sent us to corporate so that corporate could use their usual lingo to deny us. Easy to deny someone when you are in California and on the phone.

Training Manager "Al" is great, but Manager Greg does not like to have any documentation of his words/actions, so be careful as he is inclined to try to swipe your phone from your hand. Greg is also very passive aggressive. When issues arise he will text you his issues as opposed to picking up the phone and calling you. In my mind that is not how you do business in this day and age. It's sad to watch this really nice gym start to become a planet fitness type environment. Weights are not put away, staff is disrespectful, staff makes promises they know they can't keep and/or go back on their words to save their **.

I suppose I should expect this from a gym that likes to overcharge, has poor practices to cancel their memberships and has almost a 50% turnover rate. It's too much to expect good service when the company is only invested in making money. For everyone's future reference - if you have an issue with any of the staff their email's are firstname.lastname@fitnessintl.com; so you can reach anyone whose name you can find.

People with hands free phones are the most dangerous, because they have two arms to wave around, like a wounded albatross! There is a contest to see who can be the loudest on the phone. When you are trying to concentrate, there is some loud-mouth on the phone nearby, acting like a little Donald Trump trying to close a deal, on the price of eggs in China. There's no room in the locker rooms because of people hanging out, playing with their phones. Cellphones have cameras. If you want to take a picture of me changing clothes, ask first! People don't put up their weights. You never can find weights. Weights are scattered all over the floor, and the dumbbells are scattered across the gym. People load up the bars and leave them. If you have limited time to work out, most of your time will be used hunting for weights, or putting up other people's weights.

I contacted the corporate office and was told that they would assist me with my renewal. However, 5 days later, my renewal was not updated in the computer. I contacted the corporate office again. After being told that they would honor my renewal, now I was told that they have no record of my initial contact and my renewal was denied.

In full attack mode versus a more appropriate approach, Amber felt the need to express she did not like my peer’s comments and take action to say my peer is no longer welcomed in the facility. Not only was Amber unprofessional (NOT IN HER WORK CLOTHES, OFF DUTY) but instead of taking a more professional approach to possibly sit down to discuss the issue that she "overheard", along with the fact Amber accused my peer to be impersonating trainer-like actions. When did a gym turn into a ** camp, with "managers" hawking over "PAYING" customers who are seeking to come to a gym to relax, talk amongst each other, and overall enjoy the gym experience. What I will say is that this location is extremely unprofessional and I do not appreciate referring over ten members to this gym and then be personally attacked. Needless to say I will be canceling my membership and this location particularly left a terrible taste in my mouth.

I liked the guy and was ready to get into my routine again. After training me once, he asked me to send him my food diary and what a typical workout week is for me. I did all this. He was also going to send me a new routine for my weekend workouts. Nothing... Once the weekend started and I had nothing, I followed up with an email. He said he was also promoted to Master trainer. Unfortunately, I wasn't informed of this until after texts and emails. My final email asked if he was still training me on the Monday Training for that week. I sent a message back asking if he is training me. No answer...

It's now Sunday and I looked at my account and see that I have NO TRAININGS SCHEDULED. They must have deleted my scheduled workouts when he was promoted. No introduction to a new trainer. No notice until after several texts and emails. I've tried to get out of my contract but they state as long as they have someone able to train me that they are not in breach of contract and somehow I am to strong arm the head trainer there into giving me a trainer who will show up.

The floor in the group room is not cleaned once a day or once a week. You see the same hair and fuzz on the floor for most of the week. The Hot Tub Whirl Pool or whatever you want to call it has been broken now for 6 straight months. It maybe worked a total of 6 months out of the entire time this club has been open. The pool sometimes has no heat!!! The AC does not come on until about 11:00 am and the group room is so hot when you have Zumba people are ready to pass out. Really tired of hearing about Corporate. If this is your corporate policy you deserve to get sued. Something as simple as a battery in a clock takes (3) weeks to change. Speaker in the Group Room broken for (2) months.

Staff turnover that you get use to an instructor and then they are gone, replaced by someone who is not as good. Zumba has gone from Malena wild to some of the most boring instructors. The only instructors are Enida who has less classes and Lauren, the rest you can keep. Same in spin and the fitness group sessions. We have all but stopped taking them. The shining star are your Yoga instructors. There should be someone cleaning every day all day both the women's and the men's bathrooms and staffing should be on hand to clean the machines. There should be a night staff that cleans at least 3 times a week.

This is a busy gym, the evenings and Saturday mornings it's hard to get a machine or work out in the weight area. Originally the Personal training area was in the front by the employee desk. The area in the back had weights/mats and machines for mat workouts. Then they changed it and made the personal training area in the larger space. On a Saturday or in the mornings the new space is so full of useless ab machines and there are no mats or weights to do any kind of workout.

We also signed up with your personal training. The gentlemen told me he would be my trainer. My husband and I only signed up for it because this trainer said he was going to train us. Well after he signed us up, he left and I was told that he was not supposed to be training people because he was the manager. HOW THE HELL DO I KNOW THAT. So you got us for $1,440.00 for the contract. It took me a year to find a trainer that was the kind I was looking for. Rodney is an excellent trainer and not one of the run you through the machines and not correct your form. I have to say Rodney, Kurt and Mario were the best trainers there but of course like most of the other good staff they left.

Staffing: When we were told we could no longer use the back area to train because it was only for Personal Training we were upset and the response we got was go to another gym. This is what you get when you do not pay people the worth of their time. As company I would think you would want to retain your members and staff. Unfortunately this place changes staff on a weekly and monthly basis. I have been a member longer than any of the staff that is currently at this LA Fitness location.

Not that you really care but I come only for the people whom I have met and work out with. Once their memberships are up we will all be moving to a different gym. We are about 12 people. Staffing is everything you are in a customer-based business. I noticed that all the complaints we have noted are the same in other clubs, so I am guessing this is a corporate thing.

The issue I am having with this company is men walking into the locker room (accidently), management & the cleaning lady allowing maintenance men to fix broken water fountains, toilets, ceiling, and whatever else they can think of to be fixed while women are showering, changing their clothes or in general getting ready for work.

On one occasion I walked into the locker room and a maintenance man was fixing the water fountain while women were wrapped in their towels blowing drying their hair and changing their clothes. When I asked the women "did they know a man was in the locker room" one said "yes the cleaning lady told me", the others blow drying their hair and showering said they "did not know".

I've occurred this situation again on 08/27/2015 & 08/28/2015, men in the locker room fixing a hole in the ceiling. The entire time this was happening the cleaning lady was talking to the maintenance men, she failed to mention this as we entered the locker room, I only knew because of the signs that read "Men in locker room" (Note: these signs are not placed outside of the locker room but inside, therefore you do not know someone is in the locker room until you have entered).

On 08/27/2015 there was an older woman about to change her clothes in a back corner and I recommended she do not change her clothes out in the open. Shortly after I said this another male walked from the bathroom area. We both changed our clothes in the shower area. Please note, this is happening throughout the week around 7:00am - 7:30am normal hours for patrons of this club or any club to shower and start their day.

I do not understand why management cannot make an executive decision to proceed with repairs before or after hours. Secondly, why is LA Fitness allowing the cleaning lady to make the decision whether or not the locker room is clear and/or safe for maintenance men to do repairs? My membership is paid for a year 08/2015 - 08/2016 and if I am not mistaken, I paid for safety and privacy in their establishment!

At this point I am fed up and I feel completely unsafe! I do not know if or when I will walk out of the shower with a towel around my waste and a man or men will be in the locker room, shower or restrooms fixing broken items that can clearly be fixed before or after hours! I am also reporting this to the Better Business because at this point I feel like this is normal practicing procedures for this location and its staff.

I put up with this for about 8 weeks until another trainer was assigned to the gym but that trainer stood me up. I asked the front desk where the trainer was and "they didn't know" so I worked out on my own for an hour waiting for her, she never showed. When I went looking for answers I was given the runaround, promised phone calls from the VP that never came, and was greeted with rude employees at every turn.

After finally getting in touch with corporate, and a few more failed promises at phone calls from the VP, I finally was able to get in contact with him (10 days of phone tag later). I concluded that this company does not respect their customers and wanted to cancel my plan. The VP let me out of the contract without a buyout but did not refund any of the sessions I was unable to use due to the unavailability of trainers in his gym. He would not even refund the 4 sessions I was billed for while he was not returning my phone calls.

Bottom line - this company will expect you to uphold your end of the contract but they do not have the uphold their end. They do not need to speak to you with respect or answer your questions in a timely manner. If you don't need to deal with customer service at all, then this gym might be okay. But if you do, then good luck.

Beware parking lot speeders! Serious danger! Been hit once, countless close calls. Unclean members (seriously smell TERRIBLE, management doesn't care, even when notified). Poor staff organization (they have sales, front desk, and janitorial---nobody for guest issues). Staff cop-out to any issue is "We can't change it, that's what corporate says we have to do". I know how good this gym could be, but management (and THEIR manager) don't seem to care. It's a shame. If you don't belong, you need to check out the other options in the area. Don't be fooled by the smiling salespeople. The moment you sign up, they can't remember who you are. AVOID AVOID AVOID!!! And pass the word, don't let your friends make the mistake of joining either!

On July 1, 2015 I signed a personal training package contract with LA Fitness for 4 sessions a month, $160 a month, for 12 months ($1920 total). I negotiated, read and signed this contract and was emailed a copy of it. When I showed up for my first session the personal trainer, the same man who sold me the contract named Hanz, suggested that we move my sessions up so that initially I see results faster and once I've reached the fitness goals we discussed, the sessions decrease in frequency. I was told that I have the freedom to schedule my sessions with my trainer and the first session was scheduled between me and Hanz via text messages going directly back and forth between our two cellphones. When I showed up for my second session he was a no-show. I was told by gym management that he is sick and all of his sessions for the week have been canceled.

When I showed up for my 3rd session on 8/3/2015 (which was now being scheduled via LA Fitness' automated emails) I was told that he no longer works at this location. Currently I am not certain he is still employed with the company. I was also informed that Hanz "upgraded" my package to 12 sessions a month, $280 a month, $3360 annually. I was surprised by this. So I objected and informed the manager I never consented to an "upgrade". I never signed a new contract featuring these terms, nor did I authorize the charges on my credit card. The manager said he would look into it. Next thing I know, I receive an automated email stating my package has been upgraded to $480 a month. I called the manager (Tyler) and he informed me he was simply showing someone at the corporate office how this can be done to a contract with "a click of a button".

This was the last time I was able to speak to anyone at this particular LA Fitness location. This business is now holding me to a contract I have neither asked for, seen, read, given its terms and conditions, signed or been given a copy of. In fact, currently, I am not even certain if it is for $280 a month or $480 a month, how many sessions a month I have, at what cost per session, and for how long. In July of 2015, I was charged $280. In August of 2015 I was also charged $280. I will not be surprised if on 9/1/2015 I am charged $480.

Making matters worse, this business sold me a service they cannot provide because they do not have enough trainers. The manager attempting to understand what Hanz had done informed me that I need to drive to their Denton location and schedule my sessions 3 weeks in advance if I wish to receive this service. On July 1, 2015 when I signed the initial contract, the fact that I need to drive to Denton to receive the service I signed up for in Highland Village was never mentioned. If it had been, I would never have signed the initial contract. The existence of an upgrade policy was also never mentioned to me and does not appear anywhere in the written contract. If I had known about this policy I would have been cautious of it and I would never have consented to it.

On a side note: While voicing my complaint to the club's health and wellness manager, Tyler, I asked to see both his and Hanz' certifications as personal trainers. I was informed that they are both master trainers and highly certified but neither one of them could produce a certificate to collaborate these claims. I find this extremely troubling since most professionals, including pedicurists, manicurists, doctors, lawyers etc, post their certificates in a way that is visible to all clients who enter their facilities but the LA Fitness trainers think that they are too good to afford the same courtesy to their clients and the LA Fitness Corporations condones and encourages this conduct.

So far I've filed a complaint with BBB as well as the FTC. I've also spoken to my attorney, bank and informed the Highland Village Police Department of my fears regarding CC Fraud and been given a reference number. So, do you still want to do business with this corporation?

At the end of the 12 months, I used barely any of my appointments because it was too far and too much of a hassle. Of course in the fine print they have something saying unless you cancel 30 days prior to the end date, your contract will be automatically renewed. Luckily I caught this and I gave plenty of notice, in writing. At the end of my contract, I got charged on the 13th month, and when I called they acted like I never gave any notice and didn't have record of it. They are extremely unorganized there. I had to call for a couple weeks trying to get a refund, and the manager kept on promising to call me back, and never would. I ended up calling every few days and he would keep saying he's looking into it and getting back to me.

Finally on the third week he said the refund will be processed. Then on the 4th week and I called and apparently the refund never got processed or even sent to the accounting department. Not sure what he did with it. At that time, 4 weeks in, he said he would send it out right away, following that it will take 8-10 business days to get into my bank. Said he would call me on Tuesday to update. No call received, now I am calling back Thursday and the people there just say he's busy but they will leave a message, and if I don't hear back by Monday, then call again. Absolutely ridiculous. They just take advantage of having people's banking information, and just hope that we won't notice, or after weeks of fighting for a refund to be given, maybe we will give up. It's gross and it's theft.

This is totally unacceptable. That's not the way to deal with customers, my friend cancelled her gym membership right at the moment. We both walked out the gym furious and decided to tell every one of our friends and colleagues how rude and horrible service we received at LA Fitness. And strongly discouraged any of them to sign up for the membership. Because with that monthly premium, you deserve better service and better gym somewhere else.

I asked her very politely to please not call again since this was the second time she had called, and she had called in a very inappropriate time. That employee did not listen. She called again at the most inappropriate time while I was driving on the freeway. I almost got into a wreck this time. I pulled over to find out who was calling and it was that dumb woman again. I could not believe it. Once I realized that it was that LA fitness employee, I hung up the phone. I call that harassment. I called back to LA fitness and asked to tell that woman not to call back again. I also stopped using their services. They later requested payment for the following month's dues for services I no longer received. I am refusing to pay for those unused services. The employee's inappropriate behavior stems from LA fitness' lack of training or lack of supervision of their untrained and uneducated associates. Thanks.

The conversation went on with the manager telling me I was allowed only 20 minutes in the pool. 20 minutes? Are you kidding me. I am sold a membership with the understanding I have full use of the facilities. No I am told only 20 minutes in the pool because people are waiting. I was given examples of other equipment that I would be required to get off a treadmill if people were waiting. Will they ask me to share a shower stall with someone because people are waiting? What about men and women sharing a common locker room because of some space or usage issue. This appears to me to be over selling the club and they are not able to accommodate the members properly. In other words once you pay your money then they push you out of the way for the next person with money in hand.

I was a member for a total of 6 weeks at this point. I signed up to swim. No weights, no racketball, basketball or anything else. I was swimming as instructed by my doctor for health reasons to help my bronchitis. In addition to that short time I have not had use of the pool for a total of 8 days and the spa has been shut down for an additional period of time for over two weeks. I was told maintenance was done only during the day. I ask why not at night when no one is there. Also when an organization has as many clubs as they have they should be able to solve the problems faster than they do.

The clubs should shoulder total responsibility for overcrowding and not punish its members. I had ask about someone making arrangements for me to go over to another location when the pool was not available. No one bother to address that as I was just ignored as another old man I guess. Yet I was reminded that because I got loud with one of the members about the lane that I was yelling. If you yell you get their attention but they may call the police and have you removed. I was advised that my membership would be revoked and I was not to return to that location and I would never in my lifetime be able to join another LA Fitness anywhere in the United States. I could also say the staff was rude, place in disrepair, dirty and all the standard 900 + complaints that were listed before me. ALL I CAN SAY IS JUST DON'T JOIN. If you Google 10 best health clubs LA Fitness is not even on the list.

I do not see any issue about waiting. The people that were waiting were retired as I was. They did not have a job to go to. It was 2 in the afternoon. I considered it rude for them to even ask if I would move over so they can share the lane. Now I have always been one to help others and to share and even wait my turn but this is not one of those situation that is conclusive to that. The end of this matter resulted in the manager calling the police and have me thrown out of the pool for swimming. I am 68 years old and to be removed from a club that I paid for usage of by the police is going a little far.

Now I've moved, no club within 50 miles, and I call again to cancel. Finally, I'm told I can go online to execute a cancellation. Of course, now I had to create an account before accessing the cancellation form. To add to my frustration, I must print of a form and use snail mail to send it to LA Fitness' office and await a confirmation email from them that my membership has, in fact, been canceled.

Based on all the hurdles to this point, I can only hope they actually receive the mailed form. I trust the USPS, but not LA Fitness. Based on this experience, I strongly discourage anyone from joining LA Fitness. Yes, my credit card continues to be automatically hit until the cancellation is finally accepted/processed. I've been trying to cancel over a month and now live over an hour from the closest club. Fed up...

There were numerous occasions that I scheduled a personal training appointment with a personal trainer and they cancelled or rescheduled because no other clients signed up for the same day. Personal trainers stated, They prefer to stack sessions and will cancel if there are no other customers scheduled for the same day. Hence, the schedule for personal training sessions is not clearly defined or consistent and makes it difficult to schedule training sessions. Furthermore, the contract does not provide clearly stated hours of personal training access, violating California Civil Code 1812.82 (b)(3).

According to California Civil Code 1812.92: "Any contract for health studio services entered into in reliance upon any willful and false, fraudulent, or misleading information, representation, notice or advertisement of the seller shall be void and unenforceable." The contract provides misleading information. The only information clearly written is for a monthly payment arrangement. There is no indication of a total cost so it appears the contract is for an initial fee of $99.00 with a $135.00 EFT/CC Payment per month for a 52 week period. When I requested to cancel the personal training service, several customer service members stated I was required to pay 50% of the remaining balance and proceeded to provide an amount. I was unaware that the personal training program had a total cost because the contract does not clearly state the total cost/balance associated with this agreement.

The Pro Results representative mislead me to believe I was making a monthly investment for a 52 week commitment rather than purchasing an entire program and making monthly payments towards the cost of the program, violating California Civil Code 1812.92. For violation of the above California Civil Codes, this agreement is void and unenforceable. I request a refund within 10 days for the remaining portion of my payments. LA fitness has not adequately addressed my concerns and still maintains I am required to pay monthly.

Finally, she brought me to the row of desks where their salespeople sit. I asked for my ID back (at that point, I was already prepared for them to try to extract money out of me for trying to use a free guest pass) and she said that she couldn't give it to me yet, as the personal trainer (read: salesman) would need it for liability purposes. I met the PT and rather than ask about heart conditions, or health history, or anything pertaining to actually working out, he made me a series of offers including: (1) throw away the guest pass, no initiation fee but I had to sign a 6-month contract, (2) turn in the guest pass, use it for a personal training session of some kind, along with a 12-month contract. I informed him that I was meeting a friend and had come to check out the facilities in that location. I said I was happy to use the guest pass, and if impressed, I would probably join.

If only I had recorded the rant this personal trainer/salesman went on next... He told me that by opting to use the FREE guest pass I was "wasting money out of my own pocket," "not committed to beating my own laziness" and said "you must not be pretty damn stupid if you want to throw money by not getting the initiation fee waived."

At that point, I had already been there for upwards of 20 minutes and he still had my driver's license in his hand. I stood up, informed him that I was going to either use the guest pass or leave and held my hand out for my license. Again, he refused and tried to turn the computer screen around to show me some different monthly options and I told him to leave me alone. He said "Fine, go work out" and put my license on the table. As I picked it up, he jerked the guest pass out of my hand (supposedly they're good for TWO FREE visits) and tore it up, throwing the shreds in the trashcan.

I asked if I would need a new pass if I wanted to visit again and he told me "don't bother coming back if you're not looking to commit to your fitness long-term." I tolerated my workout with the friend who had talked me into this whole Guest Pass thing, and he informed me that the guy had given him the third degree as well for using a Guest Pass ADVERTISED ON THEIR OWN WEBSITE.

I will NEVER go back to an LA Fitness and I encourage others to join me in saying no to the funky, borderline FALSE advertising associated with guest passes, high-pressure sales pitches (I wouldn't have actually sat down for one, but they were holding my driver's license at ransom for my time) and the ways in which these "personal trainers" at LA Fitness essentially bully customers into signing long-term contracts, regardless of intention. I do not appreciate being called "damn stupid" and I don't appreciate someone accusing me of being bad with money for not giving him/his company mine. NEVER AGAIN, LA Fitness.

I ask him again, "please leave me alone before I complain about you to your superiors", he let me know he understands and walks away. Throughout the rest of my workout, he continues to follow me throughout the gym as I progress in my workout. I complained about him to Tina, the operations manager at that location. She was receptive and told me something would be done. The next few visits I had NOBODY at the front desk checked me in, I had to check myself in with the scanner, mind you there is always 2-4 staff members in the front desk. They all seemed bothered by me being there, and refused to say hello. In those same visits, nobody told me goodnight, nobody greeted, they just looked at me as if I was the thorn in their side by complaining about the sexual harassment I endured.

I am VERY sure you will be able to pull up the images from your gym camera, to observe how I have been treated here after I complained, and you can clearly see I am checking myself in because none of your staff members wanted to pick up the scanner to scan me in. As I was gathering information about James to report to the authorities, I spoke with a staff member named Ruben. I asked him if he could please give me James last name, and he told me before he gives me his name, he needs to know why. I let him know about my complaint and asked Ruben to give me his last name as well, he replied, "Oh I don't give out last names here," and hung up the phone. I feel so humiliated with my entire experience and am very depressed about not being able to work out even though I am spending my money on your company.