LA fitness Reviews

Usually if you purchase sessions and the year is up obviously you want to be able to keep using them right?? They are your sessions that you purchased! Well that is not the case with LA Fitness, let me tell you they suggested I reactivate my account to use the sessions I have not used! Meaning, pay again! The hell with them. $3000 dollars later and I never got any training plus the trainers I did use suckkk!! The first guy that did train me left to a better gym. Really wish I could find him now! Good luck and make sure you read everything through!

When I asked about that charge, another employee, Mark **, jumped in. He said they can't take that $5 off until tomorrow when the operations manager arrived. It turned out this fee was an additional "reservation privilege fee" and without paying it I wouldn't be able to schedule even 30 minutes in advance to reserve a court. That really didn't make sense to me. But what I cared about the most was that they should fully informed before adding charges to my membership.

The Mark guy apparently has a short temper. He said "you could cancel your membership if you have problem with it." Then I'm like, "If that's the case, I'd like to cancel it". Then he started saying "It's unreasonable" while he was doing the cancellation on the computer. He said "People find all the excuses to quit exercising and you found yourself a good one". He definitely has some attitude issue as a sales person. What upset me the most was he started calling me, "ridiculous". I asked him "So far, have I said anything impolite and rude to you? I understand if you say I'm unreasonable because we have different standpoints, but you keep saying I'm 'ridiculous'." He replied "I do think you are ridiculous" and he complained about spending time with me for nothing.

In my heart, I think he's the one who's ridiculous here to say things like that to their potential customers. But I still kept it to myself. I said "I've come all the way here and actually already paid to join the club, I spent the same amount of time as you guys. I did want to join. But as a customer, don't I have rights to have all the knowledge that I'm supposed to know? I want to join a club I feel happy with. Now you made me feel uncomfortable. Again, have I said anything rude to you?" Then he's like, "OK, I apologize." He said that in his arrogant tone. But I didn't want to argue with someone like him anymore. I asked him his name and if the store manager will be here sometime. He's like "I'm the general manager here." (Hmmm, interesting, if you are the general manager here, why did I have to wait for someone else to reverse the charge?)

Now it's all understandable to me. He must think he's the "big guy" here. Everyone should follow his rules. But I'm sorry, Mark. Not everyone has to follow your rule. Luckily, in a free market economy, I've got choices and I've chosen another path since you may don't care about my business. But with that attitude, I wonder if you would lose more customers or even your friends. Or maybe you don't care. Anyways, that was my short experience with the LA fitness at Windward Pkwy. I hope this story gives you a rough idea how they conduct business there. Well, people still need to exercise and unfortunately there aren't too many choices around. Maybe that explains why they are so spoiled to be arrogant to their customers.

On 01/28/2016, one of my friend told me that I may be tricked by LA fitness, and I immediately contacted the gym (just 10 days after I just signed up their paper). I found that basically I was not able to find anyone to help in LA fitness in Stamford: I first told the trainer, the trainer asked me to check the front desk, the front desk asked me to wait for the manager, then the manager said I have to talked to the sales person. So I called the sales person. The sales person passed the phone to a front desk and hanged up my phone. Then I went to the gym again, they said the manager not there and promised to call me the next day. On the next day, no one called me, and I called the gym. When sales person found out it was me again, she said she would call me in 15 minutes. And she hanged up my phone again.

So I went to the gym, and the salesperson refused to offer any help and she was very very rude and I strongly believe that she has racial discrimination. The sales manager was very rude when I finally found her in the gym. She made me feel that I signed the contract because I was stupid. Yes, I am a foreign Asian person, maybe stupid because I never trained to treat people that rude when they are rude to me. But that does not mean that should be the reason I should accept the unfair contract which I even didn't realize.. This really makes me feel very frustrated!

I never received the contract either by paper or by email. I received a paper from the gym from the sales person, it turns out not the contract of the personal training. I only received a receipt on 01/29/2016 from a front desk of LA Fitness when I realized that they just wanted to steal my money over $200 each month for 12 months. Which was totally ridiculous! Watch out for the sales person in the gym. The only thing they care is to stole money from you. You should be very careful!!! Also, the equipment were bad. Half of them were broken..

I was told by my bank that Visa pretty much just lets automatic billing continue to process, even if you have changed your debit card number. My personal account was stolen on 3 different occasions last year. (Thanks Target and Home Depot!) I thought that the debit card number change would have prevented said billing on its own. I was told that Visa allows transactions to go through on your old number regardless if it has changed, and 90% of the time, this is a good thing. Maybe I am insane, but if 10% of the time is way TOO much to let go through. Also, what is the point of changing your number, if these idiots allow payments to still go through on a stolen card?

In any case, LA Fitness will straight up steal your money. You will be talked down to, and somehow the conversation will result in your problem becoming that you obviously didn't bench press enough or some stupid crap. I swear the people that operate these locations just may be the dumbest people I have ever had to deal with. DO NOT SIGN UP, PERIOD. They do not explain that re-occurring billing cycle, and if you do sign up, you probably signed something that authorizes them to bill you for basically whatever they want. They will not tell you this when you do sign up.

This sales guy Jake opened his mouth, just made a lie saying that the manager would not be on duty, and then I said "I could give him a call" and he even refused to take a look at chart of phone number which just put front of him, and he was so rude, said "YOU googled it up..." First, I had googled and got phone number and I did get speak with a manager at another location. It proved that Jake made a lie to me. Jake provided unbelievable rude customer services... I would say that it was horrible customer service to LA Fitness members.

The other person grabbed the contract and fold it and stapled it on my book they gave me. I should of told him to show it to me but I didn't. How would I of known they would do this to me. Well 3 weeks later I decided to read the contract and to my surprise it said that they were going to take $400 out of my account on the 11 of each month for a whole year. Imagine how I got. I cried all night. I couldn't sleep. I then called and said "I couldn't do this." I was lied to. The girl that answer said to me "Get a job so you can pay for it." I was in shock. How could she. So the next day I went up there and talk to someone. He told me "I will try to see what I can do. I will give you a call." Well he never did call so what I did was closed out my account. I don't know what is going to happen to me for doing that but how would I pay. I have no job. They call me everyday. I just don't answer.

He was disrespectful of my time. Not interested. You know, people come and go. Things break and get replenished. But time never gets returned. Your VP wasted my time and texted me to say, "You showed up at the last possible second for an interview with a Vice President of 40 clubs in LA for the job you're looking to get into, pretty disrespectful if you ask me. Clearly you are not meant for our company." I will keep these texts for as long as my phone will stay alive. Whoever promoted him to VP should do and/or go through a reevaluation.

Speaking to GKW was just another rude encounter. She said that amount would remain so until we surface medical certificate (which we ourselves offered to provide in the first place). On being told we were never asked so, she mentioned "read your contract". Adding more to this, manager said he'd called to inform about the certificate, and we think aliens can help us find where the call was received. All I wish now not to enter that place again. And piece of advice to everyone reading, if you sign for their training program, please read the clause 'if you fall unwell to continue, you are only subjected to our rudeness'.

I've driven by the gym several times & it's still not open. I've given up on this gym and will be cancelling and joining another gym. There are many, many others that share the same frustrations as me and have already cancelled. It is unfair that this gym is allowed to pull such scams since they have charged for membership for a gym that has not opened yet and has not date set to open.

In 2014, I went through significant physical therapy for back issues (severe sciatic nerve problems) and was unable to make it into the gym at all. (Throughout the entire period, I kept my account current paying $54.99 a month for my membership dues). It's now January 2015 and with my health back in excellent shape I've logged into my account to schedule some personal training sessions at the somewhat nearby Melrose Park club only to find 0 personal training sessions available. Despite the verbal assurances of the employee that handled my buyout, they cancelled all 89 sessions effectively nulling over $3000 worth of purchased training. Absolutely unacceptable by any standard of business and there was no attempt to contact me or warn me about the pending expiration of the sessions.

After a heated debate I agreed. My daughter finished the # of sessions we had been advised were in the 3 month package, plus the additional 4. After 2 months I realized they were continuously charging my card because I didn't fill out the necessary cancellation paperwork. The salesman never went over that. In fact, while going over the paperwork, he discussed with me how the photocopy wasn't too good, and I told him I couldn't read it without glasses. He read it to me and I signed, of course thinking I was signing up for the 3 months as discussed and verbally agreed to. This company knows exactly what it's doing, and it's a scam. It needs someone to spearhead a class action lawsuit. I will contact all of you if I find someone to take the case! Check back to this site.

The real issue is worth the personal training packages. I needed to cancel mine because I lost my job. I knew that I signed a contract and was responsible for the fees, so I'm not upset about that. I'm upset that there was no effort made to help me downgrade to a cheaper monthly package (that was impossible, apparently). When I said I would need to cancel and pay the early cancellation fee, I was told that I just needed to mail in the form that came with my contract and that the corporate office would bill me for the amount owed. They didn't. They continued to deduct money from my checking account. It took me over a month (and lots of bank fees) to get this taken care of. Nearly everyone, from the people at the front desk to the corporate folks I spoke with, were rude, incompetent and unprofessional.

At this point I started to feel how unprofessional and rude he is. Then he asked me to leave the club!!! Which I am an active member of (paying monthly membership along with having almost $400.00 sitting in my personal trainer package that has not been used yet). Him asking me to leave the club made me very upset. I told him "who the heck do you think you are that is asking me to leave?" He insisted that I leave the club. There were two other employees (trainers) close by noticing the conversation (if you call it that!!). They got involved & tried to help me to see what's going on. At this point I am walking with the trainer towards his desk. He demands the trainer not to even talk to me!!! THUG!! After couple of minutes talking to the other employee I left the club.

I called the corporate office & explained the situation. He apologized and told me they will look into it and let me know. Two days later I didn't hear anything. I called back and had to explain the incident again and she reluctantly said a regional manager will contact me. This afternoon I got a phone call from their regional manager. He basically didn't bothered to express any apology on behalf of their employee's behavior. He went one step further and told me I was wrong!!! He didn't offer any solution except freezing my account for one month (which meant lesser monthly fee).

He told me because I didn't use my training session, it will expire by end of this year and I won't even be able to use the training sessions that I paid for! (So almost $400.00 is gone on top of all this!!) From my conversation with the regional manager I sensed how callous he is and realized I am not talking to eager professional people so I told him to cancel my membership.

I do believe the club has fundamental problem. No wonder the kid (Eric) was acting that way. Obviously he knew nobody will hold him accountable! My complaint was handled very poorly by its regional manager (to say the least). This whole experience made me very concerned about this club called LA Fitness. I feel like they are running the company like bullies by insulting their members and not considering members concerns. I believe their managers (regional and club) lack any basic knowledge of customer service. Unfortunately I don't know much about organizational structure of this establishment, but I am assuming LA Fitness like any other type of business must should about their reputation and having this misfit employees won't help them with that. I will discourage any of my friends to join this club by telling them about my stressful experience.

I have spoken to the operations manager before about the conditions of this "Signature" club, and she is usually quite rude and unconcerned. I have asked other people who work there about their short janitorial staff, and each have explained that for whatever reason, the operations manager will not schedule them properly. I am currently trying to figure out how I can have someone come and inspect the facility because this is UNACCEPTABLE. I emailed corporate and their response was to talk to the operations manager. WHY WOULD I DO THAT IF I HAVE ESCALATED MY COMPLAINTS TO CORPORATE??? Isn't it obvious that has not worked???

Where they will not have the courtesy to send out an email blast that the pool is not heated or the whirlpool is not working so you don't go there just to find out that you can't go swimming or use the spa. Managers that ignore you and refuse to provide their manager's phone number or email address ("I will have them email you," which never happens). A company where you cannot email or contact the home office. Then this is the place for you!

So I didn't even get to use the gym once and for the next year I would not be able to, so I went to the LA fitness in my area that finally opened explaining this to them and even brought doctor notes and they refused to return any of my money... Plus I was charged for the month that I signed up now adding up to over $300 dollars!!! They were not sympathetic to my situation at all and are keeping all of my money. With over 800 locations and thousands of members you would think they could afford to return someone's money especially when they never got to use the gym once and they have health issues. So now when I am better and able to join a gym I would never in this lifetime give that money hungry place another penny... The place is a RIP OFF!!!

At that point, I agreed to try it for one month and confirmed several times with her verbally that it would be only one month. She confirmed that. I also repeated that several times that it would be a one time fee of $230 and then just my regular $34.99 per month. Again, she confirmed that. I was asked to sign a little credit card machine and she again confirmed it was a one time deal. I left with a book, to record my workout and that's it. I figured my bank statement would be my receipt. December 4, 2015, I looked at my bank statement and saw a charge for $34.99 and $180 from LA Fitness. I called to question them and at first they did not know why. The next day, I was told that I have a year contract that I signed for. How deceitful. I was not given any paperwork nor told that I made a year commitment.

I have called several times since then and spoke to ** who did not deny that she lacked showing me the paperwork. Again I informed her that I could not afford this and this was not the conversation we had on November 4. Instead of listening to me, she just kept telling me I should think about giving something else up and that the training is good. She was not getting my point that I did not want a commitment nor could I afford one. Unbeknownst to me, I was emailed a copy of the contract with my signatures from the electronic keypad. Apparently, it went to my spam because I did not receive it. When I was told it was emailed to me, I searched my spam and found it. I would appreciate any help in this matter. I am not the only one that this happened to at this gym. It is a scam and very sneaky of them.

How ridiculous! It is a perfect way to keep you coming back after the year contract. Who would want to throw any sessions away? Therefore keep buying more months! Turns out this session's expiration is new! Originally you have a year after you cancel your contract to complete the additional sessions without paying for any extra months. It changed midyear during my contract and no I was not grandfathered in. I also hear that they are taking over all 24 Hour Fitness gyms in Arizona. Hmm if this is true, I wonder how they could afford this? Oh, wait... I plan to cancel my full membership. Highly dissatisfied with their selling technique. Not consumer friendly!

Needless to say, after a couple of months, my husband and I decided to cancel because of other financial obligations. The manager then shows me a 12 month contract committing to 12 payments of $400 a MONTH, that I signed site unseen from a computer signature pad! Yes, I'm mad at myself for falling for this classic "Bait and switch" scam. This is "in my opinion", fraudulent misrepresentation and I will be seeking legal counsel.

About two weeks ago, I finally caught him. He told me that my training sessions with LA Fitness were expired, and that I could still get them back if I paid an extra $30 a month. I told him I would get back to him, thinking that the contract had expired and that I would just let it go. This morning I saw the same $280 charge for November come through, so I went down there to talk to him. He immediately got hostile and in my face about my contract, and how it was MY fault that I misunderstood the deal. I was seriously worried he was going to come across the table at me. I stopped talking to him, talked to the other director and it became obvious that this was a corporate issue. I quit my membership immediately and walked out. I plan to go to their customer service and lodge a complaint. Extremely shady business practices.

After finally going home that same day, I read over the contract, I saw that they give you 7 days to cancel. I called and asked to cancel my membership. They denied it. I asked several times to speak to a manager, and not once did I ever get to speak to him because he was not in the office, nor he would "return" my call. 2 weeks later and NO call! I finally called corporate and spoke to 2 different people who absolutely did NOTHING about my issue. They gave me the excuse of "You signed the contract." They will not take fault for the bad employee who scammed us into this membership. Now I am suppose to be getting a call back from a VP. This gym is a total scam! They train the employees to sweet talk into something that sounds nice, until you see the final print! Horrible service!! I will be taking legal action if my problem is not fixed!

On November 5, 2015 ** called me and stated he needed my credit card number again to charge me $360.00 for personal training. I gave it to him. After getting off the phone I remember that I paid ** in full and wondered why he was charging me again. I called back ** and asked him why he was charging me again and he stated "The new $360.00 charge is for the new month." I stated that "I already paid you when I signed up." And he stated "You signed up for 52 weeks." I said "No I didn't." He said "Yes you did". I said "You verbally told me it was for a month." While talking to ** I remembered that he never gave me a copy of the personal training contract. He said "I will get it to you later." I have searched the internet and see that this is a common practice at LA Fitness to scam people into signing up for a year of personal training when they think they are signing up for a month.

So I canceled out on Monday. Then the same manager talked me down to buying 60 sessions - 6 were on him then charged me $260.00 plus $100 enrollment. I cancel that out. I just wanted to sign up for a gym to work out not be pressured buying personal training. Be mindful on what you sign and pay for and the cancellation policies. I called Capital One credit card and explain my problem and told them I was expecting a refund back in full. Capital One told me if I didn't get both refunds back on my credit card by Friday they will help me get my refund back. Great customer service with Capital One, not LA Fitness trying to pressure you to buy personal training.

I did check my account today, I got one refund back so waiting for my other one. I will not be going back to this gym because of this or any LA Fitness. Down the road from LA Fitness in Burnsville. At Planet Fitness in Burnsville it's $0 for enrollment and either $10 month or $21 for black card membership. There you get free hydromassage tables, free massage chairs, free tanning and free personal training classes up to 5 people. And it's 24/7 365, they have everything that I want into a gym and I give them a five-star customer review with them.

I had to help a women member rack the 45 lb. weights, since they were too heavy for her. When you tell management, they do nothing. And when the bodybuilders are done, they never return the handles to the equipment. So you have to walk the floor to find the handles. There are weights scattered all over the floor. The sign says that all weights should be kept in the free weight area. It is not enforced. A major tripping issue. It got so bad that I bought my own handle for the rowing machine. When I put the handle back in my gym bag the other members get mad. I have to explain to them that it is my personal handle. It is pretty sad. There are empty water bottles all over the floor. The members throw paper towels on the floor. The staff does make a half hearted attempt to pick up the debris. It's really all about new memberships. The current members are left to twist in the wind.

At one club, I noticed that many members were parking in the fire lane. This is a serious safety issue. If there is a fire the cars will block the fire engines getting close to the building. The sign painted on the asphalt says, "No Parking in big capital letters." I brought this to the manager's attention. She acknowledged my concern, but the situation has not changed. I am not sure what the occupancy limit is, but between 5 p.m. and 7 p.m. the gym is full of members exercising. I am concerned that if there is a fire, will people be able to leave the facility without getting bottlenecked at the door.

Needless to say, I do not go to this gym anymore. I have gone to different LA Fitness Gyms and they all subscribe to the lowest common denominator. Some are better than others, but they are all substandard. At one club, thieves were breaking into the lockers in the men's room. The lockers are made from particle board. Very flimsy. You can break the hinges off with no difficulty. You put the lock you have on the latch, thinking you have security, but it is an illusion. There is a sign in the locker that says LA Fitness is not responsible for loss. So you have to assume the responsibility. The lockers look substantial, but they are very easy to break into.

In one week, I saw three members lose their gym bag while they were in the shower. Their wallet, cell phone and car keys. It really boils down to poor management. I would recommend looking for a different gym. Do your homework, and ask your friends about their experience at various gyms they go to. And make sure you get a copy of the contract. Thank you.

To provide some background, my wife, Bernadette ** was initially been scheduled with a female trainer named China (no last name); my wife specifically requires a female trainer to focus on her physical conditioning and training needs. Eventually, communication issues arose between China and my wife. Messages and emails that my wife left for China were ignored or not returned, and when my wife arrived at LA Fitness in Laurel for her training session appointments, China often wasn't present and no substitute female trainer had been scheduled. Sometime around December 2014/January 2015 February we learned that China no longer worked for LA Fitness in Laurel, with no contact from Ms. ** on alternate female trainers available for my wife.

Here is a timeline of what transpired over a two-month period: April 13: I called LA Fitness to cancel my wife's Training Session contract ending in May (last payment scheduled for May 14); Ms. ** not available; 85 training sessions unscheduled. April 14: I spoke to Ms. ** who said we must cancel in person and then have only 30 days to complete unused training sessions; we told her that completing 85 sessions in 30 days was unreasonable; Ms. ** said she would request an extension from Corporate. Mid-April: I spoke to Ms. ** to arrange a meeting to discuss details of how my wife could complete her training sessions; Ms. ** had no female trainers available for my wife but would call us when she hired one. April 30: I called Ms. ** again; she said she had hired a female trainer who would start soon.

Early May: I called several times for Ms. ** to set-up an appointment with her; she was either unavailable or not working; she didn't return any of my messages. May 25: I finally was able to reach Ms. **; my wife spoke with her at length about our situation; Ms. ** said she requested an extension for my wife to complete training sessions unused; Ms. ** also said I could schedule training sessions as well so we could use up our remaining sessions; Ms. ** set-up an appointment for us to meet her on Friday, May 29 at 5:30 pm to go over details and book our remaining training sessions.

May 29: I called in the morning to confirm our scheduled 5:30 appointment and was told that Ms. ** was not working that day. I spoke to the Facilities Manager, Rashiek **, who expressed regret that Ms. ** wasn't available to meet with us; Mr. ** said that only Ms. ** handled training schedules and he couldn't do anything to help us; he promised to relay our disappointment that she had canceled our meeting without informing us. June 1: LA Fitness employee Mike ** called me and said Ms. ** told him to schedule training sessions for my wife and me. I told Mr. ** my wife required a female trainer and he set-up appointments for both of us for Friday, June 5 at 5:30 pm; one session for me with a trainer named Marcus and one for my wife with an unnamed female trainer.

June 5: I called in the morning to confirm our scheduled training session appointments. Mr. ** wasn't available but LA Fitness staff person Chris told me he didn't see our names on that day's training schedules and the trainer Mr. ** had supposedly set-up for me named Marcus was not even working that day. I expressed disappointment and asked to speak to the Facilities Manager, Mr. **. Mr. ** again apologized for Ms. ** lack of professionalism and further advised me that I may want to contact the LA Fitness Corporate Office to register my complaints with them directly, as he had no authority over Ms. ** or the training scheduling. Mr. ** gave me the Irvine telephone number, 949-255-7200.

June 10: I called LA Fitness Corporate and spoke to Ms. Evelyn **, a Service Manager. I voiced my complaints about LA Fitness, Ms. ** unprofessional and irresponsible service, and the dissatisfaction with the customer service at LA Fitness in Laurel. Ms. ** said she could schedule our training sessions in Laurel; I expressed doubt that she'd be able to successfully coordinate sessions in a Maryland site as disorganized as LA Fitness Laurel.

After discussing our options, my wife and I came to mutual agreement that we want a refund of that portion of our fees paid for the unused training sessions. Our lack of faith in LA Fitness Laurel's accountability had been clearly demonstrated over the two months of fruitless negotiations with Ms. **, countless hours spent trying to resolve a simple issue of scheduling training sessions, and Mr. ** inept attempt to schedule even one session. Furthermore, we doubted Ms. ** assertion that she could schedule sessions in LA Fitness Laurel.

On June 16, I called LA Corporate and spoke with Miss **, telling her that we want a refund of our paid fees for the unused portion of my wife's training sessions because we had no faith in Ms. ** scheduling any training sessions successfully at LA Fitness Laurel. Ms. ** said that a refund wasn't possible but she could schedule training sessions for us. But could she guarantee that both my wife and I would be able to finish the training sessions with an extension of time?

Ms. ** then told me that she could not schedule any sessions for me because my name wasn't on the training session contract. I told Ms. ** that this surprised me because Ms. ** had offered both my wife and me the opportunity to schedule the remaining training sessions in both of our names. When Ms. ** replied that this was not possible and against LA Fitness policy, I asked her why Ms. **, the Training Coordinator responsible for scheduling sessions, would give customers like us promises that were obviously in conflict with LA Fitness policy; Ms. ** had no response.

I am certain that you would agree that we have received less than stellar service from the LA Fitness in Laurel, MD. I trust that my detailed account of how we were treated by Ms. ** and others at this facility will alert you to the changes that need to be implemented there. We discovered that there are 904 consumer complaints about LA Fitness. Many of these complaints are similar to ours, telling of poor customer service issues and a lack of professionalism exhibited by various LA Fitness staff persons nationwide. We sincerely hope that this is not the way you want your company to be perceived and steps will be taken to correct these operational deficiencies. We also hope that you will honor our request for a refund of our unused training fees. It is the right thing to do to make amends for the disappointing experience we have had at LA Fitness.

Today, Oct '15, I have AGAIN been charged after the Operations Manager told me that he would notate my account of our conversation and officially end service. I even went online and CHANGED my method of payment but they went back to my old bank account to charge me again. What I noticed, upon searching through my email, what they did was send out an automatically-generated corporate email that went directly into my spam folder so I missed it. Not only did they NOT cancel my account in September '15, they sent me something that said I gave them permission to continue billing me as usual because I had 'updated' my account over the phone (could not be further from truth or intent).

Furthermore, they sent me an auto-generated email directing me to print out forms and mail them in if I do wish to cancel my account. A bit of a double standard with their communication policies and expectations, to say the least. This goes beyond poor customer service. It is tantamount to corporate theft. As a customer who has contributed to your gym for many years, and has been a member to a variety of gyms for over a decade with zero problems, I expect reparations to be made. I will be making this issue as public as possible.

In October I noticed I was still being billed. The gym agreed to refund my $440. Another lie, not only didn't they not refund me, they billed me another 220. They then called corporate and they said I couldn't get a refund but would cancel my future training sessions and I would NOT have to pay a buy out fee because it was a Branson issue-another lie! I checked several days later and even asked for it in writing but I was told I didn't need it, I've been cancelled. Well I go to schedule my 11 training sessions that I don't want at another location and am told I will be having 4 more at the end of the month. And I wasn't cancelled. That manager called a man named Carl, who is the district manager. He denied telling anyone that I didn't have to pay a buy out fee. If I wanted to stop being billed I would have to pay the fee. I paid it to get rid of this nightmare.

I called corporate. They were very rude. I was told that I should be grateful I could buy out at a discount. I spoke to Carl this morning in person, he's just as ignorant as corporate. I have 4 training sessions left, that I'm taking next week and then I'm never going back. I already have a new gym lined up. My advice is not to join any LA fitness. They will promise you the world, but will never deliver. If you do decide to join, BUYER BEWARE. I'm also contacting the attorney general on this company.

And there are numerous policies which tries to prevent you from cancelling your membership. You can only cancel your membership 1 week prior to your billing date. You must cancel one month in advance. You can only cancel from 9am-5pm. However, you can sign up for a membership anytime of the day. Needless to say it took me three attempts to get my membership cancelled.

This was thrown at us again when we first started. We were sold training classes under the direction of a Training director who said "Yes we can train a bodybuilder". Their 2 bodybuilding trainers quit w/in 6 months of me signing up. Now I have 100+ sessions of training I will never use because they have decided to no longer cater to clients that want to build big muscles or body build. It is disappointing to talk to the AVPs of the club, someone such as Nick **, who was so interested in bodybuilding and telling us all about the body builders that worked for LA fitness and competed for LA Fitness and tried to help us, but as soon as we left sent us to corporate so that corporate could use their usual lingo to deny us. Easy to deny someone when you are in California and on the phone.

Training Manager "Al" is great, but Manager Greg does not like to have any documentation of his words/actions, so be careful as he is inclined to try to swipe your phone from your hand. Greg is also very passive aggressive. When issues arise he will text you his issues as opposed to picking up the phone and calling you. In my mind that is not how you do business in this day and age. It's sad to watch this really nice gym start to become a planet fitness type environment. Weights are not put away, staff is disrespectful, staff makes promises they know they can't keep and/or go back on their words to save their **.

I suppose I should expect this from a gym that likes to overcharge, has poor practices to cancel their memberships and has almost a 50% turnover rate. It's too much to expect good service when the company is only invested in making money. For everyone's future reference - if you have an issue with any of the staff their email's are firstname.lastname@fitnessintl.com; so you can reach anyone whose name you can find.

People with hands free phones are the most dangerous, because they have two arms to wave around, like a wounded albatross! There is a contest to see who can be the loudest on the phone. When you are trying to concentrate, there is some loud-mouth on the phone nearby, acting like a little Donald Trump trying to close a deal, on the price of eggs in China. There's no room in the locker rooms because of people hanging out, playing with their phones. Cellphones have cameras. If you want to take a picture of me changing clothes, ask first! People don't put up their weights. You never can find weights. Weights are scattered all over the floor, and the dumbbells are scattered across the gym. People load up the bars and leave them. If you have limited time to work out, most of your time will be used hunting for weights, or putting up other people's weights.

I contacted the corporate office and was told that they would assist me with my renewal. However, 5 days later, my renewal was not updated in the computer. I contacted the corporate office again. After being told that they would honor my renewal, now I was told that they have no record of my initial contact and my renewal was denied.

In full attack mode versus a more appropriate approach, Amber felt the need to express she did not like my peer’s comments and take action to say my peer is no longer welcomed in the facility. Not only was Amber unprofessional (NOT IN HER WORK CLOTHES, OFF DUTY) but instead of taking a more professional approach to possibly sit down to discuss the issue that she "overheard", along with the fact Amber accused my peer to be impersonating trainer-like actions. When did a gym turn into a ** camp, with "managers" hawking over "PAYING" customers who are seeking to come to a gym to relax, talk amongst each other, and overall enjoy the gym experience. What I will say is that this location is extremely unprofessional and I do not appreciate referring over ten members to this gym and then be personally attacked. Needless to say I will be canceling my membership and this location particularly left a terrible taste in my mouth.

I liked the guy and was ready to get into my routine again. After training me once, he asked me to send him my food diary and what a typical workout week is for me. I did all this. He was also going to send me a new routine for my weekend workouts. Nothing... Once the weekend started and I had nothing, I followed up with an email. He said he was also promoted to Master trainer. Unfortunately, I wasn't informed of this until after texts and emails. My final email asked if he was still training me on the Monday Training for that week. I sent a message back asking if he is training me. No answer...

It's now Sunday and I looked at my account and see that I have NO TRAININGS SCHEDULED. They must have deleted my scheduled workouts when he was promoted. No introduction to a new trainer. No notice until after several texts and emails. I've tried to get out of my contract but they state as long as they have someone able to train me that they are not in breach of contract and somehow I am to strong arm the head trainer there into giving me a trainer who will show up.

The floor in the group room is not cleaned once a day or once a week. You see the same hair and fuzz on the floor for most of the week. The Hot Tub Whirl Pool or whatever you want to call it has been broken now for 6 straight months. It maybe worked a total of 6 months out of the entire time this club has been open. The pool sometimes has no heat!!! The AC does not come on until about 11:00 am and the group room is so hot when you have Zumba people are ready to pass out. Really tired of hearing about Corporate. If this is your corporate policy you deserve to get sued. Something as simple as a battery in a clock takes (3) weeks to change. Speaker in the Group Room broken for (2) months.

Staff turnover that you get use to an instructor and then they are gone, replaced by someone who is not as good. Zumba has gone from Malena wild to some of the most boring instructors. The only instructors are Enida who has less classes and Lauren, the rest you can keep. Same in spin and the fitness group sessions. We have all but stopped taking them. The shining star are your Yoga instructors. There should be someone cleaning every day all day both the women's and the men's bathrooms and staffing should be on hand to clean the machines. There should be a night staff that cleans at least 3 times a week.

This is a busy gym, the evenings and Saturday mornings it's hard to get a machine or work out in the weight area. Originally the Personal training area was in the front by the employee desk. The area in the back had weights/mats and machines for mat workouts. Then they changed it and made the personal training area in the larger space. On a Saturday or in the mornings the new space is so full of useless ab machines and there are no mats or weights to do any kind of workout.

We also signed up with your personal training. The gentlemen told me he would be my trainer. My husband and I only signed up for it because this trainer said he was going to train us. Well after he signed us up, he left and I was told that he was not supposed to be training people because he was the manager. HOW THE HELL DO I KNOW THAT. So you got us for $1,440.00 for the contract. It took me a year to find a trainer that was the kind I was looking for. Rodney is an excellent trainer and not one of the run you through the machines and not correct your form. I have to say Rodney, Kurt and Mario were the best trainers there but of course like most of the other good staff they left.

Staffing: When we were told we could no longer use the back area to train because it was only for Personal Training we were upset and the response we got was go to another gym. This is what you get when you do not pay people the worth of their time. As company I would think you would want to retain your members and staff. Unfortunately this place changes staff on a weekly and monthly basis. I have been a member longer than any of the staff that is currently at this LA Fitness location.

Not that you really care but I come only for the people whom I have met and work out with. Once their memberships are up we will all be moving to a different gym. We are about 12 people. Staffing is everything you are in a customer-based business. I noticed that all the complaints we have noted are the same in other clubs, so I am guessing this is a corporate thing.

The issue I am having with this company is men walking into the locker room (accidently), management & the cleaning lady allowing maintenance men to fix broken water fountains, toilets, ceiling, and whatever else they can think of to be fixed while women are showering, changing their clothes or in general getting ready for work.

On one occasion I walked into the locker room and a maintenance man was fixing the water fountain while women were wrapped in their towels blowing drying their hair and changing their clothes. When I asked the women "did they know a man was in the locker room" one said "yes the cleaning lady told me", the others blow drying their hair and showering said they "did not know".

I've occurred this situation again on 08/27/2015 & 08/28/2015, men in the locker room fixing a hole in the ceiling. The entire time this was happening the cleaning lady was talking to the maintenance men, she failed to mention this as we entered the locker room, I only knew because of the signs that read "Men in locker room" (Note: these signs are not placed outside of the locker room but inside, therefore you do not know someone is in the locker room until you have entered).

On 08/27/2015 there was an older woman about to change her clothes in a back corner and I recommended she do not change her clothes out in the open. Shortly after I said this another male walked from the bathroom area. We both changed our clothes in the shower area. Please note, this is happening throughout the week around 7:00am - 7:30am normal hours for patrons of this club or any club to shower and start their day.

I do not understand why management cannot make an executive decision to proceed with repairs before or after hours. Secondly, why is LA Fitness allowing the cleaning lady to make the decision whether or not the locker room is clear and/or safe for maintenance men to do repairs? My membership is paid for a year 08/2015 - 08/2016 and if I am not mistaken, I paid for safety and privacy in their establishment!

At this point I am fed up and I feel completely unsafe! I do not know if or when I will walk out of the shower with a towel around my waste and a man or men will be in the locker room, shower or restrooms fixing broken items that can clearly be fixed before or after hours! I am also reporting this to the Better Business because at this point I feel like this is normal practicing procedures for this location and its staff.

I put up with this for about 8 weeks until another trainer was assigned to the gym but that trainer stood me up. I asked the front desk where the trainer was and "they didn't know" so I worked out on my own for an hour waiting for her, she never showed. When I went looking for answers I was given the runaround, promised phone calls from the VP that never came, and was greeted with rude employees at every turn.

After finally getting in touch with corporate, and a few more failed promises at phone calls from the VP, I finally was able to get in contact with him (10 days of phone tag later). I concluded that this company does not respect their customers and wanted to cancel my plan. The VP let me out of the contract without a buyout but did not refund any of the sessions I was unable to use due to the unavailability of trainers in his gym. He would not even refund the 4 sessions I was billed for while he was not returning my phone calls.

Bottom line - this company will expect you to uphold your end of the contract but they do not have the uphold their end. They do not need to speak to you with respect or answer your questions in a timely manner. If you don't need to deal with customer service at all, then this gym might be okay. But if you do, then good luck.

Beware parking lot speeders! Serious danger! Been hit once, countless close calls. Unclean members (seriously smell TERRIBLE, management doesn't care, even when notified). Poor staff organization (they have sales, front desk, and janitorial---nobody for guest issues). Staff cop-out to any issue is "We can't change it, that's what corporate says we have to do". I know how good this gym could be, but management (and THEIR manager) don't seem to care. It's a shame. If you don't belong, you need to check out the other options in the area. Don't be fooled by the smiling salespeople. The moment you sign up, they can't remember who you are. AVOID AVOID AVOID!!! And pass the word, don't let your friends make the mistake of joining either!

On July 1, 2015 I signed a personal training package contract with LA Fitness for 4 sessions a month, $160 a month, for 12 months ($1920 total). I negotiated, read and signed this contract and was emailed a copy of it. When I showed up for my first session the personal trainer, the same man who sold me the contract named Hanz, suggested that we move my sessions up so that initially I see results faster and once I've reached the fitness goals we discussed, the sessions decrease in frequency. I was told that I have the freedom to schedule my sessions with my trainer and the first session was scheduled between me and Hanz via text messages going directly back and forth between our two cellphones. When I showed up for my second session he was a no-show. I was told by gym management that he is sick and all of his sessions for the week have been canceled.

When I showed up for my 3rd session on 8/3/2015 (which was now being scheduled via LA Fitness' automated emails) I was told that he no longer works at this location. Currently I am not certain he is still employed with the company. I was also informed that Hanz "upgraded" my package to 12 sessions a month, $280 a month, $3360 annually. I was surprised by this. So I objected and informed the manager I never consented to an "upgrade". I never signed a new contract featuring these terms, nor did I authorize the charges on my credit card. The manager said he would look into it. Next thing I know, I receive an automated email stating my package has been upgraded to $480 a month. I called the manager (Tyler) and he informed me he was simply showing someone at the corporate office how this can be done to a contract with "a click of a button".

This was the last time I was able to speak to anyone at this particular LA Fitness location. This business is now holding me to a contract I have neither asked for, seen, read, given its terms and conditions, signed or been given a copy of. In fact, currently, I am not even certain if it is for $280 a month or $480 a month, how many sessions a month I have, at what cost per session, and for how long. In July of 2015, I was charged $280. In August of 2015 I was also charged $280. I will not be surprised if on 9/1/2015 I am charged $480.

Making matters worse, this business sold me a service they cannot provide because they do not have enough trainers. The manager attempting to understand what Hanz had done informed me that I need to drive to their Denton location and schedule my sessions 3 weeks in advance if I wish to receive this service. On July 1, 2015 when I signed the initial contract, the fact that I need to drive to Denton to receive the service I signed up for in Highland Village was never mentioned. If it had been, I would never have signed the initial contract. The existence of an upgrade policy was also never mentioned to me and does not appear anywhere in the written contract. If I had known about this policy I would have been cautious of it and I would never have consented to it.

On a side note: While voicing my complaint to the club's health and wellness manager, Tyler, I asked to see both his and Hanz' certifications as personal trainers. I was informed that they are both master trainers and highly certified but neither one of them could produce a certificate to collaborate these claims. I find this extremely troubling since most professionals, including pedicurists, manicurists, doctors, lawyers etc, post their certificates in a way that is visible to all clients who enter their facilities but the LA Fitness trainers think that they are too good to afford the same courtesy to their clients and the LA Fitness Corporations condones and encourages this conduct.

So far I've filed a complaint with BBB as well as the FTC. I've also spoken to my attorney, bank and informed the Highland Village Police Department of my fears regarding CC Fraud and been given a reference number. So, do you still want to do business with this corporation?

At the end of the 12 months, I used barely any of my appointments because it was too far and too much of a hassle. Of course in the fine print they have something saying unless you cancel 30 days prior to the end date, your contract will be automatically renewed. Luckily I caught this and I gave plenty of notice, in writing. At the end of my contract, I got charged on the 13th month, and when I called they acted like I never gave any notice and didn't have record of it. They are extremely unorganized there. I had to call for a couple weeks trying to get a refund, and the manager kept on promising to call me back, and never would. I ended up calling every few days and he would keep saying he's looking into it and getting back to me.

Finally on the third week he said the refund will be processed. Then on the 4th week and I called and apparently the refund never got processed or even sent to the accounting department. Not sure what he did with it. At that time, 4 weeks in, he said he would send it out right away, following that it will take 8-10 business days to get into my bank. Said he would call me on Tuesday to update. No call received, now I am calling back Thursday and the people there just say he's busy but they will leave a message, and if I don't hear back by Monday, then call again. Absolutely ridiculous. They just take advantage of having people's banking information, and just hope that we won't notice, or after weeks of fighting for a refund to be given, maybe we will give up. It's gross and it's theft.

This is totally unacceptable. That's not the way to deal with customers, my friend cancelled her gym membership right at the moment. We both walked out the gym furious and decided to tell every one of our friends and colleagues how rude and horrible service we received at LA Fitness. And strongly discouraged any of them to sign up for the membership. Because with that monthly premium, you deserve better service and better gym somewhere else.

I asked her very politely to please not call again since this was the second time she had called, and she had called in a very inappropriate time. That employee did not listen. She called again at the most inappropriate time while I was driving on the freeway. I almost got into a wreck this time. I pulled over to find out who was calling and it was that dumb woman again. I could not believe it. Once I realized that it was that LA fitness employee, I hung up the phone. I call that harassment. I called back to LA fitness and asked to tell that woman not to call back again. I also stopped using their services. They later requested payment for the following month's dues for services I no longer received. I am refusing to pay for those unused services. The employee's inappropriate behavior stems from LA fitness' lack of training or lack of supervision of their untrained and uneducated associates. Thanks.

The conversation went on with the manager telling me I was allowed only 20 minutes in the pool. 20 minutes? Are you kidding me. I am sold a membership with the understanding I have full use of the facilities. No I am told only 20 minutes in the pool because people are waiting. I was given examples of other equipment that I would be required to get off a treadmill if people were waiting. Will they ask me to share a shower stall with someone because people are waiting? What about men and women sharing a common locker room because of some space or usage issue. This appears to me to be over selling the club and they are not able to accommodate the members properly. In other words once you pay your money then they push you out of the way for the next person with money in hand.

I was a member for a total of 6 weeks at this point. I signed up to swim. No weights, no racketball, basketball or anything else. I was swimming as instructed by my doctor for health reasons to help my bronchitis. In addition to that short time I have not had use of the pool for a total of 8 days and the spa has been shut down for an additional period of time for over two weeks. I was told maintenance was done only during the day. I ask why not at night when no one is there. Also when an organization has as many clubs as they have they should be able to solve the problems faster than they do.

The clubs should shoulder total responsibility for overcrowding and not punish its members. I had ask about someone making arrangements for me to go over to another location when the pool was not available. No one bother to address that as I was just ignored as another old man I guess. Yet I was reminded that because I got loud with one of the members about the lane that I was yelling. If you yell you get their attention but they may call the police and have you removed. I was advised that my membership would be revoked and I was not to return to that location and I would never in my lifetime be able to join another LA Fitness anywhere in the United States. I could also say the staff was rude, place in disrepair, dirty and all the standard 900 + complaints that were listed before me. ALL I CAN SAY IS JUST DON'T JOIN. If you Google 10 best health clubs LA Fitness is not even on the list.

I do not see any issue about waiting. The people that were waiting were retired as I was. They did not have a job to go to. It was 2 in the afternoon. I considered it rude for them to even ask if I would move over so they can share the lane. Now I have always been one to help others and to share and even wait my turn but this is not one of those situation that is conclusive to that. The end of this matter resulted in the manager calling the police and have me thrown out of the pool for swimming. I am 68 years old and to be removed from a club that I paid for usage of by the police is going a little far.

Now I've moved, no club within 50 miles, and I call again to cancel. Finally, I'm told I can go online to execute a cancellation. Of course, now I had to create an account before accessing the cancellation form. To add to my frustration, I must print of a form and use snail mail to send it to LA Fitness' office and await a confirmation email from them that my membership has, in fact, been canceled.

Based on all the hurdles to this point, I can only hope they actually receive the mailed form. I trust the USPS, but not LA Fitness. Based on this experience, I strongly discourage anyone from joining LA Fitness. Yes, my credit card continues to be automatically hit until the cancellation is finally accepted/processed. I've been trying to cancel over a month and now live over an hour from the closest club. Fed up...

There were numerous occasions that I scheduled a personal training appointment with a personal trainer and they cancelled or rescheduled because no other clients signed up for the same day. Personal trainers stated, They prefer to stack sessions and will cancel if there are no other customers scheduled for the same day. Hence, the schedule for personal training sessions is not clearly defined or consistent and makes it difficult to schedule training sessions. Furthermore, the contract does not provide clearly stated hours of personal training access, violating California Civil Code 1812.82 (b)(3).

According to California Civil Code 1812.92: "Any contract for health studio services entered into in reliance upon any willful and false, fraudulent, or misleading information, representation, notice or advertisement of the seller shall be void and unenforceable." The contract provides misleading information. The only information clearly written is for a monthly payment arrangement. There is no indication of a total cost so it appears the contract is for an initial fee of $99.00 with a $135.00 EFT/CC Payment per month for a 52 week period. When I requested to cancel the personal training service, several customer service members stated I was required to pay 50% of the remaining balance and proceeded to provide an amount. I was unaware that the personal training program had a total cost because the contract does not clearly state the total cost/balance associated with this agreement.

The Pro Results representative mislead me to believe I was making a monthly investment for a 52 week commitment rather than purchasing an entire program and making monthly payments towards the cost of the program, violating California Civil Code 1812.92. For violation of the above California Civil Codes, this agreement is void and unenforceable. I request a refund within 10 days for the remaining portion of my payments. LA fitness has not adequately addressed my concerns and still maintains I am required to pay monthly.

Finally, she brought me to the row of desks where their salespeople sit. I asked for my ID back (at that point, I was already prepared for them to try to extract money out of me for trying to use a free guest pass) and she said that she couldn't give it to me yet, as the personal trainer (read: salesman) would need it for liability purposes. I met the PT and rather than ask about heart conditions, or health history, or anything pertaining to actually working out, he made me a series of offers including: (1) throw away the guest pass, no initiation fee but I had to sign a 6-month contract, (2) turn in the guest pass, use it for a personal training session of some kind, along with a 12-month contract. I informed him that I was meeting a friend and had come to check out the facilities in that location. I said I was happy to use the guest pass, and if impressed, I would probably join.

If only I had recorded the rant this personal trainer/salesman went on next... He told me that by opting to use the FREE guest pass I was "wasting money out of my own pocket," "not committed to beating my own laziness" and said "you must not be pretty damn stupid if you want to throw money by not getting the initiation fee waived."

At that point, I had already been there for upwards of 20 minutes and he still had my driver's license in his hand. I stood up, informed him that I was going to either use the guest pass or leave and held my hand out for my license. Again, he refused and tried to turn the computer screen around to show me some different monthly options and I told him to leave me alone. He said "Fine, go work out" and put my license on the table. As I picked it up, he jerked the guest pass out of my hand (supposedly they're good for TWO FREE visits) and tore it up, throwing the shreds in the trashcan.

I asked if I would need a new pass if I wanted to visit again and he told me "don't bother coming back if you're not looking to commit to your fitness long-term." I tolerated my workout with the friend who had talked me into this whole Guest Pass thing, and he informed me that the guy had given him the third degree as well for using a Guest Pass ADVERTISED ON THEIR OWN WEBSITE.

I will NEVER go back to an LA Fitness and I encourage others to join me in saying no to the funky, borderline FALSE advertising associated with guest passes, high-pressure sales pitches (I wouldn't have actually sat down for one, but they were holding my driver's license at ransom for my time) and the ways in which these "personal trainers" at LA Fitness essentially bully customers into signing long-term contracts, regardless of intention. I do not appreciate being called "damn stupid" and I don't appreciate someone accusing me of being bad with money for not giving him/his company mine. NEVER AGAIN, LA Fitness.

I ask him again, "please leave me alone before I complain about you to your superiors", he let me know he understands and walks away. Throughout the rest of my workout, he continues to follow me throughout the gym as I progress in my workout. I complained about him to Tina, the operations manager at that location. She was receptive and told me something would be done. The next few visits I had NOBODY at the front desk checked me in, I had to check myself in with the scanner, mind you there is always 2-4 staff members in the front desk. They all seemed bothered by me being there, and refused to say hello. In those same visits, nobody told me goodnight, nobody greeted, they just looked at me as if I was the thorn in their side by complaining about the sexual harassment I endured.

I am VERY sure you will be able to pull up the images from your gym camera, to observe how I have been treated here after I complained, and you can clearly see I am checking myself in because none of your staff members wanted to pick up the scanner to scan me in. As I was gathering information about James to report to the authorities, I spoke with a staff member named Ruben. I asked him if he could please give me James last name, and he told me before he gives me his name, he needs to know why. I let him know about my complaint and asked Ruben to give me his last name as well, he replied, "Oh I don't give out last names here," and hung up the phone. I feel so humiliated with my entire experience and am very depressed about not being able to work out even though I am spending my money on your company.

So I called again and manager never available until I got someone else's cellphone and ta da, manager was in fact available. Talked to ** on the 24th and he guarantee that it was canceled and on the 2nd of the next month I was charged!!! My advice to you, find a club with no contract and pay a personal trainer yourself. One thing I found out it was that getting a personal trainer directly was cheaper if you shop well. LA Fitness has no integrity as company. Trying contacting headquarters and the complaints from customer about them are just as bad!!! I wish I read the reviews before sign up. They try on the last of my contract to buy my session for $130, I laughed, the last month cost me $134 so I said "no I prefer to pay the last month and keep it now". They are still charging my account even after canceling 2x.

I had a personal trainer. The Mississauga club decided to fire all part-time trainers. This meant my trainer was fired. I made 3 attempts to get a new trainer (weekdays at lunch anywhere from 12-2 PM) but none were available. The final time I was scheduled with someone and went into the club only to find out he had been double booked and was leaving for a couple of months the following week so didn't think it would be a good idea to take on new clients. I was charged for this session. I spoke to head office, the Mississauga club Manager both repeatedly about this issue.

When I bought my personal training sessions I was told they would never expire but apparently they do expire and have expired - which was the sole reason I was maintaining this membership. My attempts (2) to transfer my membership to Milton were not successful. There is no convenient way to cancel this membership. I am told to go to my "home" club during normal business hours. Well this is impossible because my home club is in Mississauga and I live in Milton now and work downtown Toronto. I leave my house at 7 AM and get home at 7 PM.

The alternative method is to download a form and mail it in, which I have done. Unfortunately it is to a PO box so I could not send it registered mail. I have resent this cancellation form a couple of days ago. Also, I was told to go online to get this cancellation form. Oops, it is only available if you have a user name and password. Since I had not been going to the gym I lost my key and did not have a membership number. I was able to call and get this. Strangely the form indicates that I will receive an email confirmation of my cancellation - I wonder if you can email me to confirm cancellation? Why I can't email the cancellation itself? I mean you've made it difficult enough. Oh and it is very convenient that when I make arrangements with people on the phone they cannot send me an email confirming our conversations since they apparently don't have email addresses?

This is 2015. Everyone should have an email address who works for you and I bet they do. They are just told not to give it out. Now I am being phoned and emailed on a daily basis to update my payment information. Well guess what? I won't be doing this. Luckily for me I had a security issue with my credit card and I will not be giving you the number again. You really should reconsider your ridiculous policies. I can confidently say that I will never sign up for another LA Fitness again. However, had you not made this process so difficult I might have signed up again in the future. Add another lost customer to your ever growing list due to these ridiculous cancellation policies and inability to transfer locations.

PS - It would be great if you could stop calling me EVERY SINGLE DAY.

At signing, the staff was very nonchalant, just pointing to places on the contract to initial. It was casually mentioned that training sessions typically run for a year. When they refused to cancel without charging me 50% of the remaining sessions, I finally got the Better Business Bureau involved. Then there were several calls to corporate, a promise from the member services director that my membership would be cancelled and not surprisingly, my checking account continued to be debited. And there's such a tremendous turnover in the staff, it's impossible to speak with the same person a month later. After 5 months of effort, I got an email telling me my buyout amount has been waived. I'm betting I'll be charged again next month. I have never done business with a more dishonest, underhanded, misleading, deceitful company. The way they practice business is atrocious and unacceptable. Do not join LA Fitness!!!

As a customer I felt so disgusted with the entire process, that I told her I wanted to cancel my membership. She didn't care one bit. I cancelled through the corporate office immediately after that experience. I made sure to call corporate because about a year ago my wife wanted to cancel. I informed the manager ** who promised to call me back with the cancellation info, and I was never called back, and was billed for the next two months. There are a number of gyms where I live in Queens, NY. I really recommend that you stand clear of the LA Fitness in New Hyde Park, it is not run well and it is not clean either. I will join another gym very soon.

My trainer quit and there was a period of two weeks where I COULD NOT get in for training because they didn't offer me one of the "Master Trainers" since I don't pay for that. For me, that means the terms of the contract changed. If I can't get into a trainer whenever I want, then they're not holding up their end of the bargain. They also said they'd call me when they have another trainer available. They never did. Meaning ** never called me back and the front desk person said the operations manager would call me back and he never did either. The place is a joke. And they only clean the facility once a day. My trainer when she still worked there told me that. It'd say it's unbelievable but it's not. I hear stories like this all the time about gyms. I'm just dumb to have believed it wouldn't happen to me.

I asked about how long I would have to do keep it and about pricing. Your LA Fitness team member advised me of the cheapest plan which consisted of two training sessions a month for $90 each month, and that I would be able to change, remove, or cancel it at any time. I knew this would work perfectly since I didn't intend to keep it long and informed ** of my intention. I signed up, had part of the payment withdrawn from my account. ** proceed to hand me a pen, and pointed to me where to sign on the papers. Before I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw the additional payments from my account, and a liability waiver, that released LA Fitness from any fault if I were to be injured.

I didn't have any chance to review, or even glance at the documents, as each time I signed/initialed one, he would quickly pull it away from me. Your LA Fitness team member also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thing. Afterwards I didn't get documentation to take home. ** mentioned I would get a receipt and all documents that I signed by email. I did receive an email, however it just told me what I would be paying, the first bill date, and when I would be billed for the next. I split the first payment and down payment into two, paying $90 the first time. I was told I would have to come back in to make the second payment of $94.50. During the month of March I didn't use the personal training. In fact I was barely able to make it to the gym because of work.

In the beginning of April I ran into financial trouble sooner than I thought regarding my car, and would need to invest in a new car. I was then charged on 04/13/2015 a total of $90.00 which I was unaware of, since I was out of town I decided to wait till I returned to call LA Fitness and solve this problem. However I was charged another fee of $94.50 right after, which was unexpected since I was told in order to make the second payment part of my sign up for the personal training I would need to do it in person. This was unexpected since I was told this could not be done any other way. I called LA Fitness to ask to cancel it, and for a refund of at least the most recent amount deducted.

To my complete surprise a phone call I thought would be easy, left me in tears as the representative at a local LA Fitness told me I was locked in for a twelve month contract, and in order to cancel I would have to buy out the contract which would be a little over $500 and that LA Fitness could not help me. Now I needed to call the corporate number to speak about this problem. By discovering all this information I was lied to by the LA Fitness trainer in order for him to make a sale and get his commission. I felt betrayed. I also discovered that the LA Fitness trainer was no longer working with your company. The LA Fitness representative I spoke with during my first call was extremely rude and unprofessional. I tried to explain my issue and she continued to repeat as if she were a robot, "you must pay $500". I tried to request to speak with her supervisor which she blatantly denied.

The LA Fitness rep then had the audacity to make a snide remark, suggesting she schedule me for a personal training session. The rep refused to listen to what I was saying and would not let me speak. I ended this call since I could see I was getting nowhere. I have worked in call centers before and having been a supervisor myself and knew this was not a way to conduct customer service. I called back shortly to speak with another LA Fitness rep. I explained my situation all over again. She began to tell me that I had to buy out the contract and I made it clear to her that it was not an option for me neither was paying $90 a month for what I then discovered were only two 30 minute training sessions. This new rep would not let me speak with her supervisor, but said she would talk to the department that handled personal training accounts to see if there was a way to resolve this problem.

I heard back from her a few days later, she told me she spoke with the personal training manager located at my local LA Fitness, and that he stated that he trained his employees correctly and that the trainer that scammed me into a contract got a lot of sales. I told her that based on all my work experience as well as experience training people, that just because they are trained correctly, doesn't mean that they will follow all the rules. With no resolve to this call I advised her I would be filing a complaint with the Better Business Bureau. The rep said she would contact a manager in another department and get back to me with a response by Monday of the next week since it was a Friday. I filed my complaint with the BBB, who said they would be forwarding the information to the company.

Two weeks went by and I heard nothing at all from LA Fitness. I did receive confirmation from the BBB that my complaint was sent and received by LA Fitness. I called 05/05 at 4:55pm, and spoke with a man named **. He was shocked to hear that I did not receive a call of any kind, and said that I would need to speak with a department that handled issues escalated to BBB, and that since the lines were busy he would have them call me back within the day. Fast forward to 05/08, I still did not receive a call. I called at 4:47pm and spoke with **. She attempted to contact **, but was unsuccessful, and said she would forward my information to him so he could call me back within the day. Four days then went by and I heard nothing. This has been very stressful with the run around I have been getting.

So I called again on 05/12 at 4:36 and spoke with **. He said he could not handle a BBB complaint and would forward information to a manager to have them call me within 24 hours. As I write this email today is 05/15, time is 8:35pm, and I have not received a call from anyone. The only thing I have gotten is an email briefly discussing the personal training contact. This issue which has been ongoing for one month has caused me such stress that it has begun to take a toll on me not only emotionally physically. The LA Fitness trainer who signed me up used my exhaustion against me, he never told me that I was signing a contract that I was locked into, or stated any terms or conditions of the package.

If he did review the contract with me correctly I would have never signed up for this. He also attempted to sign my coworker up as well, telling her the exact same thing as I was told that it was an additional plan to go with the membership, and it could be canceled or changed at anytime. The tactics your LA Fitness employee used are appalling and after researching this issue with LA Fitness online, I have viewed thousand of customer complaints that stated similar issues to what I am experiencing. I've been told I signed the papers, which I never got the chance to read and was informed that was liability etc.

Since the start I had been researching anything I could about contracts and what the fine print for contracts is, and then within minutes of receiving the BBB update I responded and refused their 'solution'. This is what I told them: Misrepresentation of material fact. Made knowingly by other party. With intent to defraud. Justifiably relied upon. Causing injury to the party in terms of monetary damages. These categories, which I fall under, are intentional misrepresentation or deceit to the other party (customer) which means there is no valid contract between the parties because of fraud. I know there is someone in this company that has the ability to void the contract, and refund me in full for all the payments totaling, $369.00. I have not used any of the personal training services.

I want to resolve this with LA Fitness, however if necessary I will go to a lawyer to discuss further options. I cannot express the heavy toll this has taken on me emotionally and now physically to the point where I am sick. For a company as big and popular as LA Fitness to act like this when it is the customers who put the company where it is today is beyond me. If I was in anyway aware of the contract I would have not signed up, or I would have canceled during the cancellation period. However as stated this is contract fraud. To have trainers scam people to sign up for personal training sessions is unethical without properly explaining the terms and conditions. I truly hope this issue can be resolved in a timely manner as I would enjoy going to LA Fitness on my own.

Today I received an email from LA Fitness confirming a cancellation of the personal trainer program, and that they would be issuing me a full refund. LA Fitness can cancel the program, contract are contracts, however if they fall under any of the reasons why it's contract fraud. On 06/09/2015 I received another email from them stating that the contract was canceled and all money paid, and unused, would be refunded to me. It is possible for them to void a personal training contract regardless of what they say, and if you were tricked into signing one like me then they need to void it.

Equipment - it is not uncommon for 10-12 of the treadmills to be out of commission at the same time, 3-4 of the stair steppers (out of only 7) out regularly, I can't speak of the bikes or elliptical as I do not use them. The classes are great! Instructors are courteous, knowledgeable, and energetic! Here is the catch, you have to buy and bring your own weights!!! I am a male and in great shape, I require 15 and 20 lb weights for the body works and boot camp classes. I am not ALLOWED to use any of the weights outside of the classroom! They have a weight rack with 2 1/2, 5, a couple 6 and 8s, and a few 10 lbs. I and several of the women have been told to never bring in any weights from outside the classroom. So, I have been told I have to bring my own! I am supposed to carry 4 dumbbells, 70 lbs total back and forth 4 times a week! How ridiculous!

Speaking of weights, I can't tell you how many times I have gone to use some dumbbells and the entire lower rack is completely missing!!! All 5s, 10s, 15s, the one and only set of 20s, 25s, 30s, 35s, 40s, and 45s!!! Of course there are plenty of 80s, 100s etc. in the lower rack where the smaller weights are supposed to be! I blame that on the LAZY patrons, but it still need to be addressed by LA Fitness.

Bags - there are signs ALL over the gym saying that gym bags are prohibited in the gym area. This is NOT enforced at all! You can regularly walk around and see 20-30 people with HUGE gym bags. I have tripped over them several times because they leave them out in the open! That is just the tip of the iceberg for the problems with Waterford Lakes LA Fitness. You would think with all the revenue that bring in, and it is a TON! They might put some money into the club! Clean it up! Upgrade some equipment! Buy some more weights! Get to work, Waterford Lakes!!!

This time a rude young girl from behind the counter came over to me and asked "Is this your kid?" I said yes, and she then said "He is not allowed to get a drink out here on the floor, he needs to get a drink in the kids club". That would be fine and dandy except for two things. There is no drinking fountain in the kids club, and I was right there with him supervising him as we do every time we leave so he can get a drink. I fired back at the young, immature girl, "we are going to get a drink every time we come here, right here at this fountain." She started talking more and being rude, so I get very rude back to her and asked for the manager. She told me "There is no manager here". I asked for her manager again, and said "She doesn't have one". Then one of her co-workers came over and pointed out the manager which I immediately confronted.

Told him how rude they are and how I have been coming to the club since it opened (South Tucson location) and mentioned he better check his rude employees. We left and then today some corporate lady calls me from ** and tells me she heard about the episode yesterday and is going to cancel my membership. So I guess it is okay for their employees to be continually rude to members and their children, but when we are rude back they cancel our membership. I did not argue with her as I very much would rather give my business to some other gym. LA Fitness sure seems a lot like Bally's, and we know very well how they ended up. Out of business. Good riddance LA Fitness.

We decided to file a claim through the back to recoup the remaining charges. I remember how LA Fitness's associate tried to sweet talk us into signing up for the gym membership by boosting about how great of a corporation they are. Guess all that only matters if you are an active member with them. Business ethics seems to an alien term for them. My advice, try to avoid LA Fitness at all cost if you can but if you no other choice, try to avoid signing up for the auto-billing system.

I called my home location one day and was told that the operations manager had left early for the day. I called the next day and was told the operations manager took the day off. I called in the next day after that and was told that that location had no operations manager at all, which was confirmed tonight (05/29/15). So I was fed a whole bunch of lies.... I talked to one gentleman from corporate this afternoon who told me that once he got off the phone with me, he would call my bank and get the refund started. Come to find out, when I went into my bank around 6:30 pm tonight, I talked to both of the branch managers who said the guy had never called them.

Not only was I upset by learning this, but my bank managers know what I have been going through lately with LA Fitness and decided to get on the phone with corporate themselves. The one branch manager talked to a gentleman from corporate (not the same one as myself) and after being on the phone for a bit and describing my situation, he was told he was going to be placed on a brief hold and 20 seconds later, the call was disconnected by corporate. I was pretty outraged at this time, so I got on the phone once again with corporate and was very upset. I talked to yet another (different) guy who said he talked to the original guy (sorry don't mean to make it so confusing but I do not want to use names) and that he said that he DID call my bank but he was told that the manager that I told him to speak with was not in today.

That is a complete and utter lie considering I was standing right in front of her when I went in this evening. I was then told I was going to be placed on a brief hold (after I told them that they were lying to me about my manager not being there) so that they could look into some things. I was on hold from about 7:20 pm Eastern Standard Time until 7:30 pm Eastern Standard Time and then the call was disconnected. When I tried to call them back, I got an automated message saying that their hours are until 4:30 pm Pacific Standard Time... OR! (get ready for it!), 7:30 pm Eastern Standard Time. So essentially I was put on hold until they closed for the night so I couldn't call back...

Now I need to wait until they reopen on Monday (06/01/15) to TRY to talk to them again and hopefully not get hung up on this time. These people are all a bunch of liars and crooks! DO NOT deal with them at all! If I do not get anywhere with them on Monday I will be looking into taking legal action against them. STAY FAR FAR FAR AWAY FROM LA FITNESS!!

My boyfriend and I were interested in joining and were looking at all options (other clubs and costs). When I stopped in, I was given the tour and the sales spiel. When I was given the rates, I said thank you and was going to have to discuss with my boyfriend so we could make a decision. This is where it got interesting.

The manager berated me about having to check with my boyfriend. It's high pressure sales. I get it. However, I had mentioned the entire time that I was in only for info. He then proceeded to say things to me such as "can't you make this decision on your own? You really have to check with your boyfriend? Who comes into a health club if they don't plan on joining at that time? No different than when you buy a car. I have a quota to make. I have a family to feed. I don't want to waste my time on someone who isn't going to buy."

Quite honestly I could care less about his quota and that he has a family to feed. I'm there for what I need and no I do not go into a dealership/health club and know that I'm going to buy that day. I do my research. And yes I can make decisions without my boyfriend/spouse/significant other. I choose to be respectful and have a conversation about it.

I was appalled at what a jerk he was (and trust me, I'm holding back on how I really feel about him). I took the information and left. The issue is our local high schools offer free use of their pools for residents but due to recent funding cuts, the hours are now limited and I am unable to use which lead me to seeking membership rates. I need a pool due to my training.

I feel like I have no choice as there are not any locations this close to me. If I didn't need a pool, based on how I was treated, I would never have given my $$ and joined this NL club and I actually wanted to go to the Tinley Park facility and make sure THEY got the revenue from my membership vs. the NL jerk but I was quoted a use 1 club only registration fee so again, felt I had no choice.

So much that I mentioned to my friend about joining as well (she needs ONLY the pool as well due to an event we are participating in). She called yesterday and was treated poorly as well and that is why I decided to email you (and not right after I experienced what I did as mentioned above). She called to get rates and she was actually given rates over the phone.

When the gentleman asked her for her phone number, she said she just wanted information and she didn't want to give her phone number. To which he replied, "Well I gave you information so you should give me your information. No worries, I'll just get your number from the caller ID." I used to work for a health club. I know how important sales and customer service to your customer is. I felt you should know about what is going on in your brand new club and how your new/prospective clients are being treated bc it’s pretty **.

When I came in on that Saturday, and told the receptionist that I was there for my 12:30 appointment, she checked the computer and I was not listed as having an appointment with anyone. She said that ** was in fact in the building and she would call him and clarify the situation. As he walks up to the counter a few minutes later, he sees me standing there but does not acknowledge me or even make eye contact with me, instead he's drilling the receptionist with questions like "Who set me up with this appointment?" "I didn't get any notification that I had anyone today," just one excuse after the other as he's clearly flustered. In the meantime, I'm standing there feeling like I've inconvenienced him. The proper thing to do was at least acknowledge me. I am a brand new client and I was completely ignored. This clearly was not a good start to this investment.

I followed ** over to ** desk where the two of them were back and forth at each other about this situation. At this point I was beyond disappointed and I interrupted them both to tell them that I was going into the gym to exercise and when they figured it all out they could come and find me. Eventually, ** did come and find me and he did apologize but he did not work out with me that day. I asked if he could then just simply record my measurements and he at least agreed to do that. Our next meeting was the following Tuesday, then the Tuesday after that. I was please with his training and felt like things were going better until this week.

We planned our usual Tuesday appointment for 1:00 pm this past Tuesday. Upon our initial meeting we exchanged phone numbers and agreed to text each other to communicate our meetings or any changes that may need to occur. I am an ICU RN at ** and due to my shift being cancelled on Monday, I needed to work a shift on Tuesday to make up for it. I sent a text to him approximately 11am on Tuesday, telling him that I would not be able to make my appointment and could we possible reschedule for Thursday (which is today) but he sent me a text at 1:40 pm telling me that he's not working at all at LA Fitness this week due to the fact that he let his certification expire and he needed time to study to get that completed.

Now, as an RN, I understand keeping up on certifications, but when I don't keep up on my certifications, I'm not allowed to work at all. How is it that he's seeing clients but is not certified at this time? He mentioned also that LA Fitness isn't even paying him to see clients at this time but they keep booking him with people? I didn't show up as using a trainer in the system because apparently he wasn't technically supposed to be training? So, I'm being trained "under the table." Is that even legal?

During the selling process, ** mentioned that LA Fitness has THE BEST trainer program in the state of Michigan. Clearly, due to the above information, I'm having a hard time believing that. I am sincerely regretting signing this contract and I am not convinced that this was a good choice on my part. I made a financial sacrifice to make this program a part of my life and I took it seriously. It's apparent to me that I'm just a number and within less than 30 days of being a member I'm considering going back to the YMCA from which we came. I realize the fine print says I only had 10 days to reconsider this decision for a trainer but considering these circumstances I am requesting to withdraw from this contract. If you have any further questions, you are welcome to call me. I'm looking forward to your response regarding this matter. Thank you.

I called and asked for the headquarters’ number which was never given to me. Instead someone claiming to be the manager continued to make excuses and tell me why only the business operations manager could cancel our membership and how I have to come in face to face for this. So I have decided to deauthorize payment from my credit card and mail in the membership card with a letter requesting my membership be canceled. We will see how that works.

I asked her how this could be when they never contacted me to tell me it was due. She looked up the account by my phone number and said they contacted me by phone and told me the number they called. I never heard of the number before and do not believe it was even a Florida number. My phone number has been the same for at least 10 years. She informed me that the mgr told her I would need to re-sign for full price. This was all a tactic to get full price from me as I’m sure we will all agree. I would never give this co a good review. I would rather give a new gym full price than ever do business with them again. Be careful customer service is a four letter word with LA fitness...

I explained to him that I signed the contract not being aware of its contents, and that if I wasn't able to resolve this with him, I would file a complaint with the Better Business Bureau. He called me later and told me that he would cancel the contract for the training, but I wouldn't receive credit for the $280.00 that I had already been charged. I was very upset and started asking other members if they had similar dealings with the staff. Most of them told me that LA Fitness is well known for this type of transaction. Mr. ** then called me again and said that he will give a credit 9 training sessions. I agreed, otherwise I would lose the money I already paid. We reached that agreement on April 14, 2015, and he told me that I could start using the sessions 4 days later.

On May 12, 2015 after taking a total of 2 sessions, I went to set up another appointment, but Mr. ** told me that the sessions had expired and he wasn't able to do anything else for me. You get good customer service when you first sign up, but after that, it goes downhill very quickly. I have never had this type of situation before, and I would like to get the balance of the training sessions refunded.

Last week we were confronted by yet another new staff member who claimed it appeared to him that my boyfriend was training me and threatened to revoke our membership. We spoke with the regional VP and thought everything was cook until yesterday I get a call telling me we are no longer welcome. Stating that it appears to them he is training me. After 20 months of paying my dues and attending that gym 4 days a week a new guy come in and based on his interpretation we are thrown out while they hand out free passes to thieves and persons with no intention of joining. Horrible disrespect!!!

At this gym, not only are people tripping over gym bags just left on the w/o floor, but several weeks ago on a Sunday, a gym member literally said, "**-you, I see you sneaking in on my machine, I've been watching you and you literally steal every piece of equipment on the floor." I told him to calm down, he told me, "do you want me to stick that exercise bar up your ass?" Again, I told someone at the front desk, but no one really did anything to remedy the problem. So now I'm concerned about another run in with this member. A new unnerving feeling that comes from a gym that should help alleviate stress, instead of creating it!!!!

Now with my job frequent travel and time issues am not able to use the gym and have hardly gone 2 times in a month. Have put a request to cancel my membership and now they are telling me that I cannot get my money back because it is an annual subscription and it has to be canceled within 3 days of signing which is a trap clause. They are also now debating with me that they have told me this information which was lie and trap. So they are literally fooling around with people emotions and trap them accordingly. I am still fighting to get my refund. Let's see how it works but my humble request to everyone is to avoid joining LA.

Both times the staff refused, all the sudden they can't find the remote. I'm very disappointed in the poor customer service, and the lack of training in this field for these employees, and that not once the solution was resolved. I even contacted the manager the following morning who said he would solve the issue and have that channel changed but when we came there the next day and the game was on it was never on the TV, and so we asked them to change it and they never did.

Not only is the facility extremely dirty, the female locker room is never clean, and you have lazy employees just standing in the back texting on their phones or playing basketball without supervising the front counter. This is the worst establishment I have ever been with, where customers are not valued. you have 11 TVs, what is the point in even having them if you can't have anyone change it to the appropriate channel. But no it's okay to have channels with people shooting each other and killing each other more appropriate than sports channel. I'm very disappointed, poor customer service, dirty facility, and the employees don't even care about the customers. When you ask them to do something they roll their eyes and have the worst body language.

When the VP was in the gym, productivity of the front desk and sales staff ground to an absolute halt. He also messed with my clients and outright lied to them about gratuitous sessions that the gym had no intention of providing--I provided the sessions whenever I felt they were warranted... and got in trouble for it. Then **, the dedicated, kind, and knowledgeable PTD, was somehow demoted and moved. The new guy they brought in, a 26-yr-old former college basketball standout from Senegal, was out to prove himself and immediately began dismantling all the good things ** had established. All client trust evaporated. The new PTD was uncertified, and he would put prospective clients through very unsafe workouts.

I found out that the VP tells his PTDs to put prospective PT clients through brutal workouts so that they will think they are more out of shape than they are and somehow feel more compelled to buy training than they otherwise would. He also told sales staff and a client of mine that clients should be weighed every session, which is an absolute crock if ever I heard one. I was continually amazed at how the clients were treated, and when I tried to show compassion and understanding for their concerns I was ultimately hamstrung by the unethical and wholly uncaring business philosophy of the company.

Finally, last week, I was out sick for a few days (bedridden and vomiting) and had taken the care to contact my clients and let them know what was going on. I had tried to inform the new PTD but he was always "busy" and either didn't return my calls or just didn't seem to care. I returned to work and found out that my sessions for the day had been cancelled. One of the other trainers told me that all was well and that I should head home and rest for the day. I did. I checked the employee portal later that evening and saw that someone was systematically removing my clients from my schedule.

Again, no one had contacted me about anything. I drove up to the location later that evening and confronted the new PTD. He hemmed and hawed and really didn't seem to have focus. I told him that the previous PTD had informed me that I was to act as though I am my own business, and any emergencies or illness was to be discussed directly with the clients. He looked at me, his ego swelled, and he said, "But you have to tell ME!" I finally had had enough. I asked him point blank, "Am I fired or not?" He didn't say anything. Simply nodded. So I stood, shook his hand, thanked him for the opportunity, and left. I have been contacting my clients letting them know what is going on.

Many of them are canceling their PT contracts because of the way I was treated. The support from them has been fantastic, but I really feel for them--they are being robbed and lied to. LA Fitness is a truly corrupt, misguided, and unethical company and I'm relieved to not work there anymore. I know this is the consumer affairs website and I was an employee, but I am telling everyone who reads this to stay away from LA Fitness. The inexpensive gym membership is enticing, but DO NOT fall for it. The company does not care about you. There are other gyms that do.

After three months I was really not getting much out of the training program so I decided I wanted to quit and not throw my money away on something I really wasn't getting much out of. I just wanted to use the equipment that I thought were benefiting me. After the three months I talked to one of the employees of LA Fitness at the front that I wanted to quit the fitness trainer program and was told that I could not quit and that I signed a contract until 12 months were up. I then asked him I would like to talk to a manager and he said he was a manager. I told him the reason I signed up was because I was told that I could quit whenever I wanted and I was just suppose to let them know.

They do the same tricks in sales that car sales and insurance sales people use to get people to sign on the bottom line no matter what it takes. I think any business that has to use those kinds of tactics to get people of sign up for their programs has a sales force that is not very ethical to say the least. Professional and good sales people do not have to lie to get a sale. You will not last as a sales person if you need to lie. ALL I CAN SAY IS LA FITNESS IS NOT A VERY ETHICAL RUN BUSINESS, SO BUYER BEWARE. DO NOT UNDER ANY CIRCUMSTANCE SIGN UP FOR THE TRAINER PROGRAM!!! IT'S A SCAM!

The law system in America says if any company tricks you like that, it is ok because everyone in America should be a lawyer or have a lawyer look at everything you sign. If you trust the company is telling you the truth what is in a contract, you are the sucker. "NO PROTECTION FROM THE LAW". LA Fitness takes advantage of that crooked trick to steal from people. BEWARE, the law will "not" help or protect you. They will only protect the thieves. We find American law protects the companies and the rich, "not" the people.

At that point, I said screw it. I was moving my funds to another bank account anyway, so any further charges would decline. Literally the day after my membership would have been charges, I received no less than 5 calls. They left voicemails, all ditzy sounding young girls (even their hiring practice is corrupt, go figure). These calls, even though I block each number (over 50 now), have continued for 2 months now. Funny how good they are at collections but you have to talk to a nonexistent individual or send them a cancellation letter, which they conveniently never receive. Yeah right. Bottom line, the gym is pretty good. Just try not to talk to their employees if you enjoy having brain cells. And if you sign up, use a throw away card or something so you can cancel your own membership, because they sure won't.

THEY ARE COLD-HEARTED JERKS THAT COULD CARE LESS ABOUT ANYTHING EXCEPT FOR KEEPING PEOPLE'S MONEY!!! I transferred to another location and found that they sell Master Trainer sessions yet have no one available in the early evening hours for people that work 9-5. They sell it and then don't care if they can fulfill their contract!

Today, April 7, 2015 at 11:00 am, upon waiting to cancel my personal training package due to monetary issues, **, the manager of my LA Fitness, approached me immediately rolling his eyes with a very smudge attitude and asking why I was quote "wasting his time". He then proceeded to ask how old I was and told me that I was being childish for canceling my personal training. I have never felt this disrespected in my life! His rudeness continued throughout the entirety of the cancellation exchange as I continued to bite my tongue while he continuously threw insult after insult at me. Finally, after the 5 minute ordeal, I asked to have the corporate phone number and he refused to give it to me, telling me that it’s "in my contract, if you still have it". After realizing I wasn't getting the corporate phone number, I finally decided to leave the facility. In utter disgust.

Now I ask you LA Fitness, is this how you train your managers to speak to loyal members of LA Fitness? I do not know this manager personally and have only interacted with him once at LA fitness (not to mention, during the first interaction with him, he was also acting inappropriately by advertising his local strip club to me). Every encounter with this manager has left me offended! I truly hope that LA Fitness does not consider this appropriate behavior. The fitness place that I looked forward to going to has completely turned me off and I don't think I'll want to continue my membership in a facility with such horrible management. I decided to keep my membership and just cancel the personal training package but the thought of the blunt rudeness of ** has completely put me off of this company and it is truly sickening that you would hire a manager of such distaste.

I come to LA Fitness to enjoy my time and have a good workout, but I will forever remember the blatant rudeness of the employee you deem fit to manage an LA Fitness. I have never issued a customer service complaint with any company, but Customer service this horrible needs to be fixed. I will not continue support a company that believes this action was satisfactory.

Well, after another local LA fitness closed, all the overflow came to my gym. It was so packed for 9 days I felt like it wasn't fair for me to pay. The manager told me to "** deal with it!" I cursed him out and than hung up the phone. The manager calls me back and starts reading off my address, name, etc. I felt threatened so I went down to the LA fitness to confront this guy. Now, the district manager, **, calls me and says I was in the wrong and no longer can come back to any LA fitness.

Don't ever try to work for them. They will replace you within weeks or months. Just pay attention to the front staff. How often are the faces changing? Way too often! Only maybe one or two faces will actually stay hired. LA Fitness is run by corporate fools who don't know nothing about fitness and training. The PTAs and PTD require no certifications to train you! That's bad, that means your first workout with them can hurt you or injure you. They follow a script. Why? Because none of them last more than a few months. Just watch and pay attention.

I also have a complaint about the training staff, on the PA system you advertise that if you are not sure how to use a piece of equipment to ask the trainers, well I have done so twice to be given a very rude and unhelpful answer. I am shocked by your class of clubs and by the way you keep them. I am sure the health department would like to hear about this. I unfortunately just signed up a few months ago and I am very disappointed with the standard you keep. If I don't see a change in the cleanliness within a short period of time, I will have no choice but to send a letter to the health department with pictures for them to look after this issue.

As soon as I noticed the second charge on my credit card it was already too late to cancel the training sessions without paying 50% early termination fee about $1500! I contacted ** as soon as I saw the recurring charge on my credit card and asked them to fix it. I even agreed to sign up for a 1 year contract with a lesser number of weekly sessions. However, after about 2 weeks of delaying the response, with a glimpse of smile that ** couldn't hide, I got the final answer that there's ABSOLUTELY NOTHING they can do. They even tried to convince me that signing up for a year was exactly what we discussed. ** kept saying, "Don't worry, we'll take care of you." Boy he was right! They did indeed taken care of me!

If I can’t legally prove their fraudulent actions, at least I will make sure that all of my friends and everyone else who reads this review is aware of LA Fitness unethical and fraudulent business conduct practices. Lessons learned: never sign an electronic pad (signature can be copied/pasted) onto another document. Always request a hard copy of the signing document. Read it! Then you can sign it. If you were convinced that they do care about you re-think it! It’s a business for them! And they’ll do everything they possibly can to take your money! Honor, decency, morality all long gone. Trust - has been pretty expensive currency lately. Pros: on a grand scheme of things, $3000 is not a big price to pay for such important lessons.

Then I was told I got a free assessment with a personal trainer and I needed to book that now... So of course I did for the next day where I was quickly "assessed" and told I was extremely out of shape and needed to hire the trainer or I would not be getting the results I wanted... He told me they would once again waive their fees (which ONCE AGAIN THEY DID NOT... They actually charged me about $540.00 this time!!!) then it would only be about 80 extra each month and I needed to pick how many training sessions I wanted. I said I wanted to do the 6 month program and he assured me I was not going to get results and I was wasting his and my time, that I needed to do the 1 year term so I agreed, at $80 a month it didn't seem that bad... NO...

After looking at my contract while trying to cancel it was $440 a month and about $80 a SESSION!! I WAS FLOORED. I have been trying to speak with someone about this for weeks now as I've been trying to cancel and have been given the runaround! I want my training AND gym membership cancelled ASAP and I WANT MY MONEY BACK!! I feel completely taken advantage of and scammed. So disappointed as I was very excited to start a new chapter of healthy living in my life!! Highly, HIGHLY dissatisfied with this "business".

They work off of commission so she shafted me so she can get more money. I know this is true because I talked to my trainer about the issue and he told me that he wasn't surprised and that it wasn't the first time that she's done this. I've made some arrangements and LA Fitness cannot process any payments with the billing information that they have on file. Haha! So if you decide to sign up for personal training, make sure you read the contract before you sign it! That's the best advice I can give.

Last Thursday, 3/12 ** was doing more excusing of why he can't run a gym and tells me that the previous Manager was lying to all new members about the contract and 100's of people were furious so he was cleaning that mess up. I was devastated and told him “I was told the exact same thing!!” I came in today... saying “this was unfair and I wanted to cancel” that I was tricked into This... He told me he would not do it, tough ** and not to come to his desk. I am waiting on corporate to open so I can call. This is a horrible and shady business. I am not a money cow and it's exactly how they treat you! Awful! I am attaching my membership cancellation receipt.

Now the gym is somewhat clean, and that is the best I can say. The machines break and while some take a long while to get fixed, some never get fixed. What does not get fixed are tread mills, either the electronics on them is failing, or the TV that is attached does not work. They stay that way year in and year out. I have never seen one get fixed. When it is busy, I know I can get one to work by simply opening the hidden floor panel and unplugging the power, and plugging it back it to get it to reset. That usually gets it going for me, and since I am one of the only customers that knows to do that, I do get to use a tread mill when it is busy. They are always trying to get you to hire a trainer, but I am self trained, and do not want to be bothered by them. Don' forget, if you intend to quit going to LA Fitness, they want a month's notice. They do not refund any money, ever, no matter what.

The biggest problem is that they want a premium price to join, but don't offer premium service. Last year they would not take Silver Sneakers type members, but this year they do, and they also say that they don't know how long they will. So it is clear to me that membership is down, and they are hard up for new members. If that ever changes, they will start refusing people who are using other services to gain access to the gym.

When I tried to buy out my contract I was fraudulently charged an extra 225 dollars. I had to spend hours on the phone with their corporate office and told to go to my bank and ask them to talk to them. They kept maintaining that the charge had never been completed. The Lady at my bank tried to talk to them and help me but the girl ** kept interrupting her and refused to back out the charge. I was told I had to wait 24 to 48 hours and then I would be refunded the money. I asked LA Fitness and ** to send me an email to verify this information was correct. She refused. I was told I had to go to the L A Fitness in St. Petersburg Florida to the 22nd Ave location and ask them to print out that I wouldn't be billed.

I didn't want to go back to that Gym. I talked to their company at length and I never was really explained the reason why I was double billed, but that it was a glitch in the system. I also told then that I was hacked on my debit card a day after my previous charged from them. In short, L A Fitness is incompetent and they only really care about the money they make off of their members. Whatever you do, Do not sign a personal training contract with them. The best thing about my experience with them was my personal trainer, who was awesome. But they got greedy and gave me an ultimatum: either pay for his raise or lose him as my trainer. That's the way L A Fitness does business.

The thing is, I was subscribed for 2 sessions a week. How is it MY fault that I could not use the trainers when their trainers were quitting or being fired so often? Now my sessions have expired and I can't redeem them when it was no fault of my own? I had 13 sessions left to use and no one ever got to me on renewing and continuing for the program so I never even realized the expiration was near. I HAVE ALWAYS expressed concern about the high turnover rate with trying to raise awareness to the issue with the club management and trying to contact someone at corporate with little care by the club manager/training program manager.

I have a history of e-mails that have gone unanswered to LA Fitness on the subject. I have been going through great distress over the whole program and at the cause of my own health feel little motivation to continue with my lifestyle at the gym after feeling soo cheated and ignored by LA Fitness. I don't want to bother anymore because of them. I was able to finally get a call from the VP at LA Fitness for an extension on the use of the sessions but only by about 30 days. The problem to that is, MY ACCOUNT STILL HAS NO SESSIONS ACCREDITED TO IT! So how can I make these appointments that are time sensitive for the use of my sessions if my profile is still not accredited for these sessions for me to make online?

I am trying to contact them but they respond SO SLOW and I am only having days wasted when I could be setting up appointments to use my training sessions. They WILL NOT RESPOND in a timely manner. I've grown depressed because I feel so cheated out of an EXPENSIVE program and all the money I will be losing. This was supposed to be a gift to myself to celebrate a life event I had accomplished. Now it's a lesson to never trust LA Fitness Customer service.

I called and was told that I was to send in an application given to me by the front desk where I had cancelled. No such paperwork was given to me. I demanded a refund for the charge after cancellation and the girl basically said I did not send the paperwork in. This is the first time I have ever written a review. Bad Bad Bad business practice! Sign up and never get out without a lot of hassle!!! LA Fitness is a negative 10 star for me.

In Jan this year (2015) it went from the 30th to the 14th. Made me go negative in my bank account, had to get a loan just to clean up after LA Fitness's mess. Well they tried to do it again in Feb. I called to see if someone could fix this. I called and what sounded like a very young kid told me only the 'Customer Service Managers' work with billing. He put me on hold for what must have been 10 minutes. This guy, I think his name was **, comes on the line laughing talking to other people then finally says, "Hey so this is how it's done. We bill you every 28-30 days."

I explained to him that I was fine with that and asked how it went from the 30th to the 14th. The question was ignored. Then I asked if there was anyway he could work with me and move it back to the 30th. He responds with, "You are just gonna have to work with your bank because that's just how it's done." At that point I was officially done with LA Fitness.

The only thing I like about this gym is My trainer. ** (From the Location on 1731 S Greenfield Rd, Mesa, AZ 85206). He's awesome, I know how to eat better and work out correctly thanks **! Anyways, The locker room is disgusting and the customer service is rude. I have officially paid LA Fitness $3000.00. $3000.00 is a lot of money. I could have bought a nice car with that amount of money down. This is how I get treated. Well I'm done. I am in process of canceling my contract and my membership. I will never go back. Good Riddance.

Also, their Torrance club is dirty inside and out, and worn out looking. The machines never get fixed in a timely manner and they always have an excuse why there are no positive changes. When I told them that I was leaving, they were delighted and told me that I complain more than any other member of the club. Basically, LA Fitness is a waste of money.

After I hung up, I got an email notifying me my money had been withdrawn. No such thing as customer service here. Thinking small claims court now if for nothing else just to tell my story and warn others.

I then continued every single month complaining that I didn't have time to even use the trainings and that I NEVER would have signed up for ANY personal training if I had known that there was a contract involved. I continued to pay and pay and pay over $400 a month between my regular membership fees and the personal training package I was "tricked" into signing up for. Finally I started attending another gym and spoke to the general manager that stated if I could get proof that the terms and conditions had never been properly discussed that he would offer me a $0 termination!! I couldn't believe that after having paid for 4 months of personal training I wasn't even able to use, that there was a cancellation option that was free of charge!

I then contacted the corporate office to discuss the ENTIRE story again (for what felt like the 100th time) and the corporate office "cancelled" my personal training and told me that I had 30 days to use the remaining sessions... Fast Forward to two weeks later when my remaining sessions suddenly ceased to exist! I couldn't believe that after everyone I had talked to and all the money I had spent that my sessions just disappeared before the 30 days was up! I then contacted the corporate office to try to resolve the issue and was stuck on the phone with the same person that had initially canceled my agreement only to find out that there was a HUGE miscommunication in which he stated I had agreed to PAY to cancel and I restated the fact that I had only contacted the corporate office in order to receive the $0 cancellation!

Long story short, the "helpful" corporate office, member services manager, REFUSED to let me speak to anyone else regarding my situation, gave me NO other options other than to lose my sessions or PAY MORE MONEY! All in all I have never been treated so poorly from such a large corporation in my life! STAY AWAY!!

Another thing, when I want to cancel my wife's membership they just told me to send mail to headquarters. But why don't you tell it to me while enrolling? Why don't we mail to headquarters while joining club? They think customer service means 'a fake welcome every time you hit the gym.' Please keep away from this club for wellness of your heart.

I wrote a letter telling them: I have been trying to cancel prior 10/29/2014 when my credit card was charged without authorization. I am requesting a refund and I want to cancel immediately. I haven't been able to use LA Fitness facilities for more than 3 months and I currently can't use the facilities. I don't need membership until December 27, 2014. Please cancel and refund my account.

LA Fitness did not do anything. I am still trying to resolve the issue with my bank. Advice: never give your bank card to LA Fitness, only a card (i.e. Citicard) that can solve your issues like this one. LA Fitness just want to take your credit card for recurrent charges even though you don't authorize them.

This is not an establishment you should trust, they try to get you committed and then take your money and not deliver. Their supposed master trainers are not properly trained to do the things they say they will.

I was "coaching" because I was writing down our progress. I asked to speak with the GENERAL MANAGER EMILY, then he said she was fired and HE was the General Manager. Corey was there and watched both of us working out, so I took Sean to Corey and then Corey lied and said he didn't see anything. I said it, the situation was ** because there is a consumer affair report about the exact same situation happening to a mother and her teenage son. SEAN then intentionally verbally threatened me to take me outside and beat my ass if I had a problem with it in front of Corey.

Coming from an experienced fortune 50 Retail store management background, I stated I was shocked at his professional demeanor, and as a BROWN BELT IN HELIO GRACIES JIU JITSU, I would not fight him. I also stated I was a VOLUNTEER SHERIFF OFFICER and I could call the local station on him for CA PC 422 criminal threats which is a FELONY... he quickly refuted his verbal threat and said he was cancelling my account and called me a ** in front of my wife, Corey and other gym members. For my first time at an LA FITNESS and at the POWAY, CA location, I will never go back and expect a refund which they never gave the mom and her son.

They stated they were going to upgrade the equipment last year I think, they had shut the gym down, I think for a week or couple of days. I was working out of town, but when I came back, I wondered what they had done. They still had the same broke down treadmills and old equipment. I don't think ANY carpet should be in a gym, as much as people sweat! This place is just not clean, I left, I still have friends there, one of them whom pays up to 2 years in advance, and he is thinking about leaving. He's a well off dude and could be working out at home. We both stated if a Planet Hollywood comes to the Camp Creek Area in Atlanta, GA we will be joining it. They really need around the clock cleaning! People pay too much for filthiness. Friends have stated that they will be contacting The Health Department next, and I would be in line to sign....

The reason I joined an LA fitness was because it was ALL lap swim except for one or two aqua fit classes. Now I have to compete with the classes and the kids. Unfortunately for the members, LA fitness is a business, so unless people quit they don't care, and won't do anything about it. They know that it is one of the few pool around...GRRRRRRR. SOOOO just warning folks who could go elsewhere... you might want to consider it.

So now they are saying I owe $800! As you can imagine I was furious this wasn't told to me. Come to find out the manager that sold me the contract is no longer there because she wasn't explaining this to customers but they still refuse to let me out of the contract. The employees there are incompetent, rude, and the most unhelpful employees I have ever seen or dealt with. Make sure you do not take any of their word for it. Read, read, read!!!

I was led to believe it would be half the price of the monthly payment to cancel which would be $80. Now being a college student that is about to graduate and got accepted into a college out of state where LA did not have a gym, I called to see if I can cancel everything because I would not be using it! Instead they told me I could not cancel but they can put my account on hold and no one could help me! I called corporate, talked to the gym managers, and other employees and they all gave me the run around! I started doing research and realized I am not the only person they have done this to and LA Fitness has been doing it for years!

I want to put an end to this, it make NO SENSE to have individuals be able to cancel the gym membership at anytime but not the personal training because you need access to the gym to the able to do the personal training! I have started a motion against LA Fitness and their personal training contract! The link to the motion is attached and I plan on not giving up until they change this contract nonsense! Too many hard working people have been tricked out of their money and will continue to be tricked so help me stand up and say we are not taking this from LA Fitness anymore!!!

Two months later, I returned to Denmark. And I got an extra payment from LA Fitness through my credit card. I have tried to call them like 3 times the first day to solve the issue. The answer was that the operation manager is not there. And he never calls back even if I left my number each time. 4 days later, I called again and finally got the chance to speak with him. The lady I spoke to in the beginning wasn't willing to transfer the call to him. I have waited and he was finally there to speak with me. I understand that I didn't go to him to cancel my membership which was his main point. But the way he spoke with me was way out of my imagination.

To be honest, a month fee wouldn't kill me. The point is the awful customer service that I have experienced. There was no apologize at all but it was only yourself to blame because you didn't come to me. And there is no refund to the credit card like a million times he repeated. I wasn't make the call to argue but it sounded like he was so ready for this. I had to hang up myself in the end. It was meaningless after all. I really hope these people can respect to their conscience.

There are few anti - bacterial bottles and the solution in it has been watered down so much you wonder if it's even effective. Very little equipment for the classes. Classes are few, which causes serious overcrowding. Most classes are geared towards seniors. Only ONE decent class during the day per week for anyone under age 50 (boot camp, great class only on Mon., rest of the classes are evenings).

Overall: poor maintenance, dirty facility, not enough classes, over-crowding in (decent) classes, old and insufficient equipment for exercise classes (except for spinning bikes which are the only new thing in the entire building). Would NOT recommend.

Before I even had a chance to open the door, the front desk person came behind me and asked me to go back to the front desk. I immediately followed her and when we got there, another LA Fitness employee together with Max **, who I was not aware at that time was the club's manager, started telling me that my membership had been cancelled since October of 2014. He started interrogating me and asking me questions as if he was insinuating that I was lying and denying about my lack of knowledge of the membership cancellation. He, together with the 2 other front desk employees, treated me as if I was sneaking in to the gym.

Again, he was asking me unnecessary questions about my payments. I told him that I was not the main person in the membership and that my friend was the one paying for our membership. He made a very unprofessional comment, so, you owe your friend money that's why she cancelled the membership. I told him that I usually pay my friend the entire year's membership to avoid the hassle of monthly payments. He insisted that I get my credit card so I can sign up before he lets me in to the gym. I politely asked Max ** if I can just attend Jody's kickboxing class first and sign up after since the class had already started. I even requested if he could give me a FREE guest pass just like what the club does for potential members but he rudely stated that, you are not a new member because you cancelled your membership so I cannot let you in.

Again, after asking him if I could as a member of LA Fitness for 10 years just attend this one class with a promise to sign up after but he repeatedly refused and insisted that if I had already gotten my credit card and signed up, I would have been done and already in Jody's class. I was appalled by all his comments and the way he treated me. I felt belittled by his questioning and discriminated because of his assumptions that I was sneaking in. I was very composed the whole time. I politely left the club to breathe. I came back in to ask if I could speak with Max ** again but he was on the phone. I asked the 2 front desk employees for his name but they refused to give it to me. While on the phone Max signaled to another Sales Rep to assist me thinking I came back to sign up.

I asked the Sales Rep for the manager's name and said that its Max. When I asked for the last name, she said, It's just Max. I asked her how can she not know the last name of their manager and she replied, Its hard to pronounce and I can't spell it out. Setting aside the issue with the manager, they have a serious problem with their employees. These other employees also need to be trained on proper customer service or on just plain morale and ethics. They were signaling to each other to not give me the manager's name. I found out Max's last name by doing a Google search on complaints at LA Fitness Northridge Max and there appeared on the search some other online complaints against this person.

I have been loyal to LA Fitness for a decade even if I was just paying for nothing since I rarely go. My friend and my sister likewise rarely use their membership which probably was the reason of the cancellation. I was not aware of this since I am used to paying my friend on an annual basis without a need for any communication. I did not have a slight intention of sneaking in to your gym. I complied and went back to the front desk when asked. I politely requested from your manager, Max, to be given a one class trial so I can attend Jody's class but he strongly refused. I understand that the membership was cancelled but it would have been a good customer service gesture to allow a long-time customer whose membership was just cancelled a few months ago after paying for years, an entry to one class.

I repeatedly said that I will sign up after the class since it will take time to fill up the form and process payment and the class will be over by then. Max ** acted inappropriately and rudely. I felt discriminated when I was not allowed a one-time entry to the gym that I have been paying/going to for a long time when they just give out FREE passes to random people to try out the gym for a month. This is not acceptable! I was only asking to use the pass for one class and will sign up again as a member. This is not how you treat an old member or a person in general. Max lied when he said old members cannot be given a guest pass. Do you have a printed policy on this? I'm writing this complaint so they can address the serious lack of training of their employees and their inability to hire good employees who will treat the customers right.

This Saturday morning, they looked like they had been cleaned, with no hairs in the drains either, so this was good. My question remains, how often are the women's showers cleaned? Does management ever check? Lap pool. On Thursday, all 6 lap lanes were full the entire time. I asked at the front desk what their policy was when all the lanes were full, and they just shrugged. This morning, Saturday, Jan 17, 2015, at 8:30 a.m., all lanes were full with two people waiting when I walked into the club. I asked the person at the desk what happened when all the lanes were full. She said, "Oh, are all the lanes full? I didn't know that." All she had to do was look to her right. Duh! (Are you seeing a pattern here?)

Evidently, it is first-come, first-serve, and one just has to wait for a lane to open. I waited 20 minutes for a lane to open this morning. Three of the lanes still had the same swimmer in them after I left after 20 minutes of swimming. Since some people do like to swim for at least an hour, it would be nice if something could be done about just having to wait for a lane. This pool is always full of swimmers. Sauna in women's locker room was barely hot at all. The heat needed to be turned up majorly. The woman at the front desk said the manager would not be in until Monday. So there is no management all weekend. So, overall, I am really not happy. LA Fitness did give me a good deal on membership - no sign-up fee. So I am wondering how much longer this gym is going to be in business.

Now the plot thickens. He obviously couldn't handle it. I call in December just a couple of months into it. I said keep the membership but cancel the training and explained the situation. I was assured not a problem. I get billed in January and call the provided number and behold you can't cancel unless you pay half the cost of this ridiculously expensive service you never received. I'm out a 1000.00 dollars for absolutely nothing. They said "you should have read the fine print." I said "your sales folks should warn prospective clients of the back out charges."

I would have never committed knowing of the penalty. They blame me. I blame them for shady business practices and horrible community involvement being a large "what I thought was reputable business." I was wrong. DISGUSTING, BEWARE OF THE FINANCIAL TRAP. We have tuition, books, meals, transportation and all the above for school and now 1000.00 dollars to these corporate jerks. Never again. WARN PEOPLE OF THESE BAD BUSINESS PRACTICES. UNETHICAL AND WITHOUT ANY HESITATION TO SAY "TOO BAD FOR YOU" WAS THE RESPONSE TO MY PLEA!

I, of course, was annoyed but paid it anyway. Later that day, I checked my online bank statement and there were 3 separate transactions of $60 dollars charged out of my account! So she charged me $180! I was furious. I called the gym and explained the situation to them and they told me the manager would call back when she got back from break but she never did. So I called the next day and the same thing happened.

So I drove all the way to the gym so I can speak to her in person and had to wait a whole hour for her to finally come out of her office. She told me it was a mistake but she couldn't do anything about it so I had to call the corporate office. After wasting almost a whole day calling people and being on hold for hours, I finally reached someone and they told me I would be refunded. A week later. I was upset so I cancelled my account with them. They told me I would be charged $19 one more time because the account only cancels after 30 days. So couple days after that, I had a $19 charge on my account. About ten days later, I had a random $30 charge on my account from LA Fitness. I had enough of this. I called them again. The girl I talked to was angry and rude and told me the manager would call me back. But guess what? She never did! I came to realize that LA Fitness attempts to rob people of their money and when problems occur, they don't care to help solve them.