LA fitness Reviews

Today, I had a horrible experience at LA Fitness in San Bernardino. I called in yesterday at 7:30, which is my scheduled time, and asked to postpone my appointment 30 minutes. The receptionist told me that the person I was scheduled to meet with already left, and she couldn't do anything for me. I told her I would like to activate my free pass today. She said that wouldn't be possible because she was just a receptionist and she didn't know what to tell me. Anyways, I showed up the next day, which is today. I met Catherin, she told me that it would take 10 minutes to activate the thing. After running me through a fitness test, and a describing me the amazing features LA Fitness gym has, which I asked her to skip, she told me, “Let’s discuss our options here,” and gave me rates that were way higher than the one I already found on the Internet. I told her, I have to have my week free pass first and then after that week, I will tell her my decisions.

She said, “How much are you willing to pay for a membership?” I told her 60 dollars with no initial fees - the deal that I found on the Internet. She gave me a down look, like my offer was very low compared to the amazing service that I am about to get. She told me she would ask her manager and get back to me. Then I found a lady - the manager - who didn't discuss any of my fitness plan, motivation, etc. Instead she went directly to negotiation about how much money she could generate out of me. I explained that I was not willing to be a member unless I try it first. Finally she asked me for my free pass, I told her I didn't have a document or a flyer written on it free pass, I just received the phone call. She told me she would check and get back to me. She sent me Catherin again - the person who called me. She told me that she couldn't find my name on the system, and that I didn't have a week free pass.

However, her manager gave me permission to work out now for free, like they were doing me a favor. I felt so humiliated and disgusted by the unprofessional handling of the customers. If this is how you treat your new customers and how you promote fitness services at LA Fitness, only God knows how you treat your customers - something I never want to deal with never again. I also felt so bad for wasting my time and stopping by to be humiliated. After that I went straight to 24 Fitness, where I found good hospitality, friendly attitude, professional customer service and 24 hours service. I settled down a year plan with them. Like I mentioned before, I am a Masters in Nutrition student, I am a certified personal trainer, I am a physical exercise counselor and advisor and I will never refer LA Fitness to anyone.

I have worked in the retail industry for years and have faced many challenges with customers and never in my life as a consumer experience the worst customer service experience. It was clear they knew I was not a regular member and instead of inviting me in or speaking to me about my options, they quickly blew me off and my nephew. It is for this reason that I will never set foot into an LA Fitness in my life, especially the Staten Island location. The front desk person is the first person and the last person you see when visiting your location and how dare you hire incompetent associates like Mike and Justin. It says a lot about your company.

Every morning we get to the gym at 5AM, and more than 50% of all the free weights are scattered. It makes it impossible to enjoy working out. We get the usual excuse that the night staff is tired. So if they owned a fast food chain, it would be acceptable to just leave the customers' food and messes everywhere? Back to the germs and problems. Now let's get into how many cases of pink eye we have heard about and personally seen there - with all the sweat and people rubbing their face and eyes that have it and training on a machine you are waiting to use. Firstly, it will make you contract it. Secondly, you'll want to tell them to get out from the lack of respect and health concern for others they display.

LA Fitness has displayed the longest delays on repairing simple seat and cushions on equipment that sometimes can take weeks for a simple re-cushioning. I have upholstery guys that redo car and house furniture, and it can be done within days. LA Fitness sucks. New members, beware!

One of the staff members said back in July that the guy comes on Mondays. I asked again, and the young guy at the desk told me that someone keeps throwing the notes away. The machine in question is the chest press. I really feel that a more responsible management team needs to replace the children that have been hired to do the job of professionals. Most of the time, I don't go this far to send a complaint; but I am a paying customer and don't feel that I should throw away my money and not say anything about my dissatisfaction with the gym I attend. Thanks for letting me get this off my chest without the machine being repaired.

As they take you through your workout, they will introduce you to a bunch of different trainers. Seemed very nice to have so much attention toward you. At the end of the session, back to the desk where you find out that in order to reach those goals, you need to hire a personal trainer. The price started at $45 per session and they recommend you do this 3 times a week. This goes on forever where they try to gauge the size of your wallet. Another 40 minutes later and at times, 4 trainers standing over you, the rock bottom price is $55 for 3 sessions = 3 routines. One trainer even had the nerve to say, "Don't you at least have enough of a balance left on any of your credit cards?" My girlfriend was so disgusted she just got up and left. So they all honed in on me.

It was so uncomfortable and I got out of there with the promise to think about it. "If you are serious, you know you need to do this. You have to decide within 72 hours or the prices go up." I feel totally violated. Here I sit in so much pain I can barely move. I am not exaggerating. So I will go there until my 2 months I had to pay for in advance are used up, but I can guarantee you after that I won't go back. Through research, I have now found out that they work on strictly commission, but I have dealt with used car salesmen that have more class than they show. The eye appeal of this place is not worth it.

Then I asked for the general manager and he said over and over as he turned his back walking away, “Don't be training in here.” Very disrespectful. I felt bullied and as though my daughter and myself were treated as criminals. His entire attitude was disrespectful, demeaning and unacceptable, to talk to anyone like that, much less to a father in front of his child trying to spend quality time and how to protect herself from men seeking to do harm to her and a long term customer. He attempted to degrade me in front of my child and now my child is upset that she did something wrong and do not want to go to that gym. This is not the introduction into a lifelong commitment to working out with a gym I believe in, such as LA Fitness.

I walked over to the General Manager’s desk and told him what happened and he said don't worry about it and it will never happen again and he was sorry. The general manager was very professional, courteous and sensitive to my child. I left the issue in his hands. However, later after the event, my daughter voiced her feelings of discomfort, embarrassment, hurtful senses and feeling bullied toward the incident and I'm feeling the same so I decided to contact corporate LA Fitness. I told them this: Please help me address the bully issue within your organization. I would hope you will not take this lightly so any other child, father or customer would not have to experience that insult. Thank you.

I finally cancelled my appointment and the guy at the front desk said, "Oh, okay," with no apology, no willingness to find Cole and no offer to reschedule. Apparently, this person has never been trained in the art of providing excellent service either. The next day, I called the Mill Creek, Washington club and left a message for the manager to call me. That was October. Today, it's 12/27/12, and to date, I've never gotten a call from anyone. Going forward, my charge card was hacked and cancelled, and now LA Fitness won't stop emailing me and calling me as they want my money. I was promised an email with the corporate URL so I could register a complaint; that never happened.

I just spoke with Nick at 949-255-7200. He was very nice and he's waived my charges, but explained that LA Fitness does not do orientations on equipment. They only do a fitness orientation to assess fitness level so they can sell personal training. Duh, I joined a club only to wonder how to use the equipment safely? Needless to say, I'm through with LA Fitness. They have strong competition and there must be other clubs who are more customer-focused. Don't join LA Fitness. It's a big waste of money.

Basically, she said my guest could work out today but that he couldn't get a VIP pass. She basically didn't care about supporting the current loyal member (me) by following the rules established by corporate and instead only cared that she wasn't going to be able to convert my guest to a paying customer membership. I didn't want to escalate the situation (although I did mention that there was no mention of local residency with either guest or VIP passes on the LA Fitness website where you claim them), so we just continued with our workout today. This is an opportunity for management there to improve their customer service and focus on customer loyalty.

Nevertheless, it was at that time I noted I was not receiving an additional discount promised by the sales manager. I placed a call 2 times to the club, only to be placed on hold an average of 17 minutes each time while waiting to speak with the sales manager. I was told on my third call by Haley that I could come into the club and cancel my membership. The operation manager would be more than happy to do so. The sales manager was too busy to speak with me. I truly appreciate her candor and will be following up to do just that.

If they wanted to change the way they handled renewals, they should have notified their consumers in writing of the changes they were making that we're different than Bally's. I would have gone up sooner to make the 90-day cut off if I had known. I paid thousands of dollars for this lifetime membership! Buyer beware when dealing with this organization. I told them I was going to report them to the Better Business Bureau and they laughed and said, "Go ahead, everyone else does!" I am going to pull my contract to see what other avenues I can take now.

Then they said that I could freeze the account, but they charged me $10! So they close and I have to pay, plus they don't give me back my money! I'm so angry! I feel they are stealing from me! I called a number they gave me and explained the same thing. They also say they will only give me back one month or I can go and look for a lawyer! It's not about $10. It's about that it's not correct that they charged me when they are the one that decided to close the facility and not even bother to let me know before charging me.

Of course after I was done, I went back to get my license and talk to the guy. He was trying to get me to join. He was like “Oh, you know earlier when I told you about the $25 fee and $29.99 to join? We couldn't do that anymore. But if you join today, my boss said we can give it to you.” I told him I was only interested in trying it out for 2 weeks, and he was like “What 2 weeks?” I was like “The VIP thing said for two weeks.“ He was like “No, we don't do that.” **! If you don't do that, then what the ** is this crap? Each VIP you designate will enjoy a complimentary 2-week pass to work out at your club whenever they like. No guest pass or $15 guest fee necessary! Their name will be on your VIP list. I got this from your LA fitness website, so don't give me that **.

I read all this stuff before I went in, and I don't like to be lied to. He was like “Why can't you join now?” Well, I'm not going to join now when I still have membership elsewhere. He was like “Who cares?” I care dude. That's money coming out of my pocket to pay you and pay the other gym. I guess he knew he was getting nowhere with me, so he was like “I'll send you a 1-week pass to try out the gym.” Forget your dumb pass. I will never ever go back to your gym ever. Of course the guy called me today, but I just hung up because I don't need him harassing me to join. I like to go to a gym where I can try it out, and if I don't want to join, I’m not harassed to join.

LA Fitness said if I could confirm with Urban Active that I have used these guest privileges these past two years, that they would renew this part of the contract with the same cost of $100. As LA Fitness now owns this company, I am unable to obtain contact information for the prior office of Urban Active in order to obtain proof from their sign in sheets that I used these guest privileges this past year, and indeed it was a two year guest privilege. I cannot prove my case without records from the previous owners. Seems unfair.

Adversely LA's level of compensation for its trainers is pathetic. The net result is trainers who are incredibly not knowledgeable, inexperienced, and unprofessional. The old adage comes to mind, when you pay peanuts, you get monkeys. Personal training is quite expensive. Do LA members get lower priced PT contracts because of the poor quality of their trainers? It seems that the only thing LA is really concerned about is getting members pressured into signing incredibly expensive iron-clad contracts with no way out. Another important reason people were members of Lifestyles was because they offered Les Mills Group Fitness programs at all their facilities.

When comparing Group Fitness, industry insiders consider Les Mills programs the benchmark in quality. Les Mills is a company whose commitment to excellence is unparalleled, music and techniques are always cutting edge, challenging yet safe. Les Mills programs are fun, motivating and most importantly, get results! This quality does not happen without a price; however, Les Mills charges a pretty hefty fee in order for a fitness company to offer its programs. Companies who choose to pay the premium in order to offer Les Mills programs demonstrate a real commitment to provide quality training options for their members.

It's apparent that LA doesn't give a hoot about its members; the company has money coming out of its ears yet choose to offer their own goofy versions of step, kick boxing, spinning, floor aerobics, yoga, etc. LA's home grown fitness programs are incredibly weak, do not motivate, and are a complete bore. Comparing Les Mills Body Step class to LA's Step and Abs class is like comparing dining at one of those fancy Brazilian steak houses to eating a cheese sandwich at home by yourself!

LA Fitness is the largest fitness company in the US. Their buildings are some of the most beautiful facilities around. Fitness nuts along with everyday Joes would love to workout in these beautiful buildings but sadly the quality isn't inside. LA is the epitome of the phrase all show and no go. If you are considering joining LA Fitness, I encourage you to please do your homework. Try Googling complaints about LA Fitness - you will be surprised at what you see. If you have already joined, I don't recommend googling anything about LA. What you see will likely ruin your day. There are plenty of other options out there; please don't support a business that doesn't care about the quality of products and services they offer, or for the people who pay for them. Buyers beware.

As a result of this, we are unable to use the LA Fitness club closest to us and must travel quite a distance to access a non-signature club. I wonder how long it will be before LA Fitness upgrades (e.g., makes towels available to members) all of its clubs to "signature" status. This will allow them to change the game in midstream and make the transferred memberships valueless. Consumers can do nothing about it but complain unless a class action suit is in the making, and I will certainly join it. Don't buy any memberships at LA Fitness without considering the consequences.

I attempted to cancel my personal training in August, but no club member ever got back to me. Anytime they called me, it was for more selling. I then got frustrated and sent a letter. Once again, no cancellation went through & nobody contacted me for help. So I wrote another letter, this time sending both to my local gym and the main office in CA. I received a letter confirming my cancellation; however, I continue to see $160 being taken out of my account that I do not authorize for personal training I do not receive. I have tried talking to customer service over and over. They say they'll call me back and never do. They say I'm on a contract, but Tim from Springfield, MA said I was not on a contract, which is why I paid over $200 just for a start-up fee.

I am beyond frustrated and even broke down in tears on the phone. I don't have time due to medical appointments and job hunting nor money to pay such a selfish and horrible customer service company.

There are far too many people in the place; you can never complete your workout routine as a result. The employees are pompous, rude, and pretentious; however, they get paid next to nothing, so I can't blame them. It was impossible to request a refund (I had prepaid a year at Bally) and cancel my unwanted LA Fitness membership. So I filed a complaint with my credit card, and they refunded the money I had paid to Bally.

Good riddance to a hellhole of a place. It's the worst of my life, and gyms are notorious, as it is. The two owners of LA Fitness, both billionaires, scoop into a town, force most other gyms out of business, and their greed is palpable. Forewarning you people, if you want to join up with such a place. Sad commentary on what's become of the corporate climate in this country.

Strangely, about a few weeks later in July, I get another call from LA Fitness. Apparently, Marlon, Director Counselor, called me and said he needed for me to come in and sign something. Needless to say, I was confused by his request since I had already signed something. When I got there, they quickly told me there was a change in price but that my monthly charge would actually decrease by about another $14 a month. In other words, I needed to sign a new contract to get the lower discounted rate. He quickly pulled out a contract and I signed it. But when I asked him to point out in the contract where it actually shows the rate as being lower than what I was currently paying, he could not seem to find it and looked a bit lost. He said, "Oh, maybe I did not print the right one." I then ripped it up and said, "Okay, when you find the right one, call me back so that I can re-sign under the lower rate."

August 2012 - by this time, I had about four sessions with Alex and he pretty much told me that he was now a master trainer and that his rate was increasing. I would only need to pay an extra $5 per session (which equates to an extra $50 per month). I politely told Alex I would talk to Shane. Obviously, I was confused about his story because when I initially signed up under Shaun, I was told that Alex was a master trainer and that I would be working with the best.

After speaking with Shane **, he pretty much said the same thing Alex had said. He explained that Alex was now a master trainer and that I would have to pay an extra $50 a month to stay with Alex. Shane also said that for my banked sessions, I would have to pay the difference. Bank sessions? What was that? Shane explained that I too would then have to pay for the past four sessions an extra $5 per session or another $20 for the past sessions.

Needless to say, I was infuriated with this request. I saw it nothing more than a bait and switch tactic and told him so. Shane feigned ignorance and said he didn't even understand what that meant. Really, Shane? Read this: Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.

LA fitness sells me on a lower discounted training session package of 10 (30 minute) sessions per month at $224.00 (regular price would have been around $400). And now, he tells me that if I wish to stay with my trainer, I would have to pay an extra $50 per month which would come to about $275 a month. I see LA Fitness and management as nothing more than street hustlers, bullying the customer.

After I declined, Shane's whole demeanor changed. He began to ask several insulting questions such as, "does your husband make all of the decisions for you, don't you have your own finances and you can't make your own decisions," in a very condescending voice and attitude. I thought he was going to say, "I'm joking" or "I'm playing," but he continued with several more insulting statements such as, "it's very obvious that you need to work out because you are completely out of shape." Again, I informed him that I was not in the market for personal training now, perhaps in the future. He then got out of his seat threw his pen down hard, and said, "You're obviously not serious about your health or your well-being so you can get out now!" in a very threatening tone.

I was very taken aback by the whole experience and said, "Are you seriously talking to me like that and being that rude?" He responded by saying, "You heard me. Bye, leave." My 6-year old daughter was beside me and witnessed the whole thing. I felt threatened and harassed and I was also very embarrassed for my daughter to have witnessed all of this. I grabbed my daughter and left. I notified my husband of the situation when I got home and he said several of his workout friends (who are also members of Bolingbrook LA Fitness) had already called him and informed him what they had witnessed, not aware that I was his wife.

I am still interested in this facility because of the location. However, I don't want to be associated with any company if this is a common practice and/or this is swept under the rug, as a one-time experience because I do understand that it's not from other members. I also don't want to feel harassed, degraded or insulted when I come to this facility nor should any other female or member.

I spoke with Pat, the office manager, and he offered me 2 guest passes. I informed him that I wasn't interested in the 2 passes and after 5 minutes of going back and forth with him, I had to ask him for an apology. I felt that the purpose of the returned call was to defend the associate. He was very unsympathetic and insensitive to my experience. I asked him for the owner's name or his boss' name and he would not relinquish any of that information, and said that he represents corporate.

After talking to many people on the phone, they called me a liar and Alicia called my husband a **. What kind of professionalism is this? So, we decided to stand out in front of their business locations, hand out fliers to what they do to disabled people. The trainer is too much in love with himself to give any type of training to help anyone. He actually tried to have me talk dirty to him - he’s a disgusting ex-wannabe pro basketball player, who didn't make it and holds that bitterness against others in the gym. No one cares about the scam, so I am figuring this is how they do business! No honesty here! Save your money and time. No one cares to help you out either!

Again, at no time did the representative indicate I would be billed a monthly charge. Also, the electronic screen they have you sign is very small and it only shows a signature line. This means you have to ask the rep signing you up for services what it is you are signing for. There is nothing on the little screen they have you sign that tells you it is a finance agreement (I never would have signed this). Also, the electronic copy of the Agreement itself does not even tell you that it is a finance agreement. Instead, the title states Personal Training Agreement and Release of Liability, and it is not until you look through it that you see it is a finance agreement. Again, you don't know you've signed a finance agreement until it is emailed to you. To add insult to injury, even though there's a note of a 10-day cancellation in the PDF sent to you (if you can find it in the small print), what good does this do you when you don't even realize you are signing a finance agreement in the first place?

Last, if you want to get out of the Agreement, you have to pay 50% of the value of the Agreement. So, a minimum of over $1,000 to get out of the agreement, and what do you get in return? Do you at least get the value of the remainder of the training sessions? One would think they could at least give you that. It's possible you may later find the sessions to be of value to you, and you might choose to continue them. However, as this system is currently rigged, you're upset at what one might consider to be deceptive practices, and unlikely to see it as a positive experience. In today's world, one can go almost anywhere to acquire services. As is the case for conveniences, gym membership for most may not be a necessity, but rather a convenience for which one may be willing to pay. Folks will pay this fee if the gym is convenient to get to, and if they have good feelings about the facility.

When so many people have the opportunity to share their experiences, it seems to me, if you are a business, even if you sign one or 10 people up using these practices, would you not be concerned at the 10, 20, or 100 potential customers lost? It seems to me that in today's world, customer service should be a strong "leg" of every business model. I, like most people, read online reviews to help me make decisions about how and where to spend my time and dollars. I am sad that I did not see these reviews prior to my experience, and even sadder to have to add my voice to the growing cacophony of unfavorable reviews. I will follow up with results of a resolution (if and) when obtained.

Last night, my fiance and I went to work out for the first time and we hated it. The equipment was old, the carpet a mess, and it had that "meat market" feeling. We told the front desk person it wasn't for us and would like our money back. She referred us to the guy who sold us the membership who referred us to a customer service number. Since it was more than three days (it was a week) since we'd signed our contract, it was "out of his hands." My fiance spoke with the customer service office today, and what he got was an arrogant, uncaring response. "The letter of the law says" we gave them $350, and they will not give us one dime back. Despite that, we are cancelling our membership. We don't want to be associated, in any way, with a company that does business like this. I'm truly surprised they're still in business. Despicable.

I asked if a doctor's note was needed as proof and he advised that it wasn't needed and that my account will no longer be charged. But while I was in the hospital recovering from surgery, my account got charged a little over $1,000 for services I never used. Now when I inquired about restarting my gym membership, they are saying that the sessions were never cancelled and that I still owe that money even though I never received one session. I just need to get this resolved and would like to get my gym membership back on track.

Every time I make observations, nothing is down. ** and ** do not have knowledge of customer service. In particular, ** is the worst person to talk about anything, bad person. I am disgusted with the lack of professionalism when it comes to how issues are dealt with by current management. My recommendation is to replace GM ** and ** from the Chula Vista, East Lake Branch. Many other members who complain and I were made to think our common concerns were going to be investigated and we would be updated. The lack of professionalism and seriousness from your business is astounding.

Today, 7/27, I was finally able to get a corporate number that did work. I spoke to a representative named "Paul," who flat out called me a liar even though I had names, dates, and what club each person worked at that I had spoken to and on top of that my cell phone records. After I informed Paul of this, he said he would connect me to his manager. I was then on hold and ultimately re-routed to a new representative, who was not a manager. I had to explain my frustration yet again. This new representative Jenna would not allow me to explain the situation but rather preferred to cut me off mid-sentence. After 15 minutes of going back and forth, Jenna agreed to refund 4 months of charges, but not one month more. I had moved to Northern California in January and was 7 months pregnant. I was a good 10 hours from a club, yet she claimed that there was activity. Impossible! I asked for proof, and she said that until I contact them directly, I would continue to be billed.

For the last 6 months, I have been trying to do this! I was sent an email confirmation that stated that my membership had been cancelled and that I would be billed again for the next 30 days (That is not what she had told me at all; she stated all billing was to end right then.) and if I need to cancel my membership, to contact my local gym!

The two months are up and on the 26th, I was hit with another withdrawal. I have tried working with them and all they say is that they are not in breach of contract and all they are obligated to do is try to fix the problem next time. There is only one more month of these withdrawals and all they say is "Sorry, better luck next time." I have notified my bank to stop all transactions from them. I should also say that they are billing me $240 each month. This is the worst business practice I have ever seen. Do not sign the personal training contract. The first few sessions are a waste of time. You will get better results hiring your own trainer.

Now they have charged me a total of $149 initiation fee plus 1st month’s session of $70. All I wanted was to get the Personal Trainer Program cancelled and a refund of the $219 they charged me. I am out of the $219 which I couldn't afford. I only work like 2 to 3 days a week and make minimum wage of $48 an hour. I really feel the PT staff who had attended me that day singled me out and somehow swindled me into getting into one of their personal trainers sessions. I've always had a good relationship with LA fitness even when they had bought out Bally's Fitness which I was originally with when they took over. Because of this deception on their part, they have put me in dire financial difficulties

Well, this was not the case tonight. ** was working the front desk and informed me that my key was not activated. I explained that I know it isn't but ** stated that I could visit without any issues. He said, "Well, you are not in the system and I can't let you in." He said he was only doing his job. However, the funny thing is he was there when I signed the contract but I'm sure he sees so many people that it's hard to recognize everyone at a later date.

So, I am extremely disappointed that I was promised something that was not true. Workout for me is a lifetime commitment. I even cancelled my membership at my old gym of over 7 years because, again, I was told I could access this gym without any issues until my membership kicks in. The salesperson was very adamant that everything would be fine. My contract was written up and I gave him my credit card information to process everything. ** stated that nothing is noted on my account. I do not want to join a gym that does not uphold their end of the bargain. I feel it was a ploy to get me to sign the contract. At this point, I am looking forward to terminating the contract altogether and plan to join my old gym again. At least, there, I know they will uphold the established agreement.

All told, they took $1,980.00 from my account and I have received no services or have been in the gym to work out. When I was in the bank trying to get this all figured out, the gentleman told me that there was another man in the bank right before me complaining of the same thing. I would like them to be investigated, because I feel that this is a fraudulent practice. I know there are other people out there who need to be aware of their practices. I live paycheck to paycheck and cannot afford to be paying someone $2,000 for no reason. I have filed a complaint with the attorney-general and the BBB, and I have filed a civil suit. They are terrible to deal with. I will tell everyone I know not to join. They do not deserve to be in business.

Due to my busy schedule, I never attended the LA Fitness gym; and based on how I've seen how they construct business, I wasn't very impressed. So I decided to cancel my membership. I had to call the branch where I signed up at, and they told me that I had to come in and fill out paperwork to cancel. I recently moved and told them that I no longer live near that gym and it was not convenient for me to drive out there just to cancel the membership. I explained that I did not ask to be an LA Fitness member and I never signed any contract agreeing to any of LA Fitness' terms or conditions. I also told them that I believed they were making this difficult for me to cancel my membership, so that I would keep paying the fees.

In this day and age, it is not difficult to cancel memberships over the phone or via emails - there are several security questions in place that can make it legit. Not only that, I find it ridiculous that I have to drive over an hour to just cancel a membership with LA Fitness that I have never used. I am waiting to hear back from the manager on Monday. The facts that I never signed any contract with LA Fitness, I wasn't notified until several months later of the takeover, the fees went up, I was now limited to one gym, and I can't even cancel my membership in an easy manner mean bad business and an exploitation of their customers.

My son went back in to explain that my wife, who is on her death bed after fighting cancer for a year, that I have been her primary caregiver during that time. His comment, "We are not a charity." It was explained that no one was asking for charity, just a bit of compassion. It's not an everyday occurrence that someone gets overstressed and needs to be allowed to release a terrible amount of tension and emotion at your facility. The kid could have cared if any of us cancelled. If this is your business practices, I do want to cancel.

I am not a vindictive or malicious person, but in the case of your representative, I am going to talk to friends and family and try to spread the word about the most unprofessional staff members I have ever dealt with. It is also my intention to talk to my friends and family members in fire and law enforcement to withdraw from you organization. I will be a widower in less than 30 hours and I will certainly dedicate my pent up anger and passion of losing my mate of nearly 50 years to hurting La Fitness' business. Your company is a service-oriented organization, but it seems that you forget that. If you think you want to sue me, please be my guest.

I asked if I could please speak to someone else, but they said none of the other people at the gym could handle my problem. The other manager cut her lunch break short (briefly) to tell me that my doctor's note wasn't good enough and everything the training manager had told me the prior day about the MD note and freezing the account was false and I was forced into paying $1400 in a buy-out to avoid what would have been double that $2000 in damages if I didn't. I realize I signed the year-long contract, but no one ever told me verbally that I wouldn't be able to get out of it. It's confusing because the gym membership is month-to-month. If you're no longer a member, I don't understand how you can be expected to incur $312 fees per month in personal training costs.

As I headed back to her to hand the pass, she screamed again, "I don't understand why this has to be so ** difficult." I handed her the pass again and said, "I don't understand either." She decided to drop it again and said, "Oh, you'll see when your account gets revoked!" I ignored her and joined the class. Class was fine, instructor was great. I was leaving the gym and she was now at the front desk. As I walked by, she yelled out to me again, "What's with all the attitude?" Flustered, I responded, "My attitude?" She responded by telling me that she's suspending my account and to get out! I told her not to speak to me that way. I pay a monthly fee to use the facility. She said, "Not anymore, get out or I'll call the cops."

Stunned, I said, "go ahead." The police came and questioned both of us. I told the police the following, "I pay money to use the facility, not to be spoken to in a harassing, obnoxious, rude manner." The police agreed and told me to follow up with the executive leadership of the company. They have received numerous complaints about the staff members in this particular location. I have no doubt that they are frustrated with the management team in this particular location.

I have spoken to LA Fitness Headquarters, who informed me today that my membership has been revoked. They did not ask me what happened. They claimed they had a witness, which was an LA Fitness staff member sitting next to the lady at the front desk. This is true, but really, the witness is an LA Fitness staff member? Headquarters said that I cursed at the staff member. I did not curse. Also, I have witnesses in the class when she yelled at me in front of everyone. I know a few have even called to complain to Headquarters.

I realize every story has two sides. LA Fitness doesn't care for my side. Do you, as private owners of the company care about customer service? I don't mind giving my money to another gym. NYSC is right up the block, but the way I was treated was unfair and downright wrong. At the very least, LA Fitness should ensure that staff are kind and courteous at all times with members. Everyone is entitled to a bad day, but this is embarrassing. I've never been spoken to like this in my entire life. Please let me know what I need to do to get this in front of the right people.

I would not recommend that anyone join this club as its ownership/management is not trustworthy. Canceling your membership is nearly impossible. Businesses like LA Fitness will eventually not survive. Most of the people at my club in Fort Lauderdale are unhappy and looking elsewhere. Any business that has pages and pages of unhappy customers commenting on the internet is doomed to fail. Before joining a gym, look on the internet for common complaints and ask to have extra terms to the contract that you sign.

I met with the personal training manager ** and I explained my level of commitment and my excitement that I was finally going to do this for myself. He told me that there are 2 specific trainers that he felt would be a good match for me. When I asked why there would be 2 as I have never worked with more than 1 trainer at a time, he told me that there is no commitment to a single trainer. I expressed my concern about this because I didn't think that trading off people would be the best course for my lofty goals and I was assured that they would 'work it out'.

I had my initial session with ** because he wanted to get me started right away. Then he set me up with a guy named **. I like ** very much. He had great energy and definitely had the knowledge to train me properly. However, after a few sporadic sessions with **, it became clear that his schedule was completely incompatible with mine. I expressed my concern about my lack of progress with ** due to his unavailability, so he sent me off to **.

** was a nice enough guy, seemed like he was qualified but he was very mellow, not at all the energy that I needed to feel motivated. Often, when I was doing some load bearing exercises, he would be staring off into the club, speaking to someone or looking at his phone. Thankfully, I know about good form, but there were certainly quite a few times where I felt shaky and nervous that my body was going to give out. ** expressed no concern for my safety and when I placed the weights back on the floor, he said 'great job'. What? I thought I was going to drop a weight on my face! Needless to say, ** did not work out for me and add on that, he was late for several of our sessions, I was done.

I went online to book a session with ** having to accept that I may only be able to train with him once a week and realizing that my lifetime goal would never be filled with this type of schedule. I had been instructed to book an appointment when the trainer has open time via his online daily sheet. He had a time open that worked for me so I booked it. I showed up at the gym and ** is training another person who he told me he has been training in that time slot for the last 3 years! Needless to say, I was really angry.

So, I went back to try to figured something out with **. As it turned out, ** no longer works for LA Fitness, shocking. So I sat with **. I explained to ** that I have already wasted 6 weeks of my goal reaching trying to find someone that I can work consistently with. He asked me who ** set me up with and when I told him that it was ** and **, I could not believe his reaction. He said, 'Well, he set you up with his friends'. I was beside myself. I had spent the better part of an hour and several hundred dollars explaining and pouring my heart out to ** and he never had my best interest at heart. Let me repeat that. I explained to him that this was a lifelong goal and he set me up with his friends! I was furious!

** told me that he wanted to work with me and that in fact, he was going to try to get me a partial refund for the time that I had wasted. He told me to pick a day and time and that he would train me personally. I booked and confirmed with him. I showed up for my session and there's no **. I waited for 20 minutes and I asked people at the gym if they had heard from him. No show! I left the gym in tears now knowing that my dream would once again have to be put on hold. ** sent me a text hours later apologizing that he had a family emergency and didn't have his phone with him. He asked that I give him another chance but I was more than done.

When I saw him in the club a few days later, I told him that I just wanted to cancel my contract and that they had enough chances. I did not want to waste another moment of my time and emotion on these people who truly cared nothing about my actual goals. He said verbatim, "I understand, I'll take care of it." I asked if he could still get me a partial refund for the time I hadn't used and he said that he would 'try his best'.

Needless to say, a few weeks go by and I am checking my bank statement, I had been charged $850! Two months more of training that their representative told me they were going to address. I spoke to the club manager, a true moron, named **, who simply stood behind the contract that I signed stating that I knew that I wouldn't work with the same people. I told him that was not what your representative of your organization told me. I was told that they would work around my schedule. Even the person that I was going to give another chance to failed miserably. I wasn't asking out of the contract for any other reason than I showed up. I was ready to work out, I was committed. But your staff failed to uphold their part of the contract by actually providing the service that I paid for. I explained that I was an advanced exerciser and that there was never a time that I wasn't ready to fulfill my end. He just kept repeating that you signed, therefore you owe. There's no early cancellation for training sessions and they did in fact provide the sessions for me.

I called my credit card company and disputed the charges. When I got the letter from Citibank, it had LA Fitness' response simply was to put arrows pointing to my initials where I 'okay-ed' all of these conditions. So, they just told me that I had to pay because I signed. I wasn't going to let this go for $850! I let Citibank know that I was going to pursue having the charges reversed. I called their customer service line and proceeded to explain to their rep about my utter disappointment with the service that I hadn't received, in addition to being lied to by their employee. After listening to my story, the rep said, "I'm sorry. I understand that you're frustrated but there's nothing I can do, you signed the contract."

I explained that I was deceived by their employee before I even signed the contract. And that I was fully prepared to uphold my end and their company did not fulfill theirs. He stated that the sessions are still available to me, therefore, they did indeed fulfill their end. I realized that I was getting nowhere so I asked who the manager was. He told me a woman with the last name of ** would call me. After almost 1 hour on the phone with this guy, I was no closer to solving this problem. I also never received a call from Ms. **.

I called the service line a few days later and the person on the phone asked me to explain my story as there was no additional information in my account. I was amazed how the person that spent an hour talking to did not leave any notes in the computer. I said to this person that all I want is the email or fax # for Ms. **. He told me that he cannot give me that information and kept insisting that he wanted to know the reason for my call. In a tirade, I explained to him what was happening and that my $850 was at stake, and all I wanted from him was the contact info for the next highest manager. He also told me that Ms. ** would be reaching out to me, that was almost 3 weeks ago.

Today, in my mail, I received the notice from my bank that they have to reverse the credit that they gave me because I 'signed the contract'. I was fuming! I haven't even stepped foot in that gym since February and as you can imagine, my goals are nowhere near coming to fruition. I feel completely and emotionally drained and feeling so sad that I spent 2 months not doing anything to fulfill my dream than chase after trainers. I know that I signed a contract, but that contract doesn't just include the number of training sessions. It included LA Fitness' obligation to give me the proper sessions that I requested. I am now $850 out of pocket, not in the body I hoped to have by this time and completely sickened by the lack of effort, compassion, and sense of 'customer service' that I have had to endure.

LA fitness should be ashamed of themselves for leaving people out to dry with such an emotional and psychological toll. This is not what a fitness lifestyle company should do to people who are entrusting their bodies and minds to them!

On Saturday, I again talked to the people in enrollment and the acting manager said he could not issue the pass due to the fact that my wife only has Florida ID. We have used my California ID in all the other states as well as my wife's Florida ID. He said his computer only accepts California ID and that we had to live within 20 miles of our ID to be able to use the club services. I have decided to cancel my membership and I want a full refund on the money we gave as first and last membership fees. I am sincerely looking into the idea of talking to an attorney about discrimination, lack of service and possible breach of contract in a nationwide company.

He left me in the lobby of LA Fitness to speak with the general manager and I could hear him telling the general manager about how he told me all of this and how he was right and I was wrong. I walked over to their desk thinking they were going to take care of things or move forward with the issue but no, we basically argued over what he told me and what I heard from him on Saturday. The conversation then moved over to cancellation and I was handed a form and told they weren't going to assist me further and calling the police. Point is, they called the police, cancelled my membership and told me that I wouldn't be receiving a refund of any amounts paid on my account which consisted of first and last month's membership fees of approximately $60-65.00 because they claim that I breached my contract by arguing with JB in front of other patrons.

Ideally, the situation would have gone down like this: "Hey Melissa, sorry for this misunderstanding. Let's get you signed up real quick so you can hit that workout tonight. I can take care of the information for you while you hustle in the gym." To be honest, that's all I was looking for. Someone to take care of the problem and let me go workout. Instead, I was called a liar by JB, store manager (male) and the receptionist (male).

I complained to the Personal Training Director and he said he was short staffed and did not have a trainer for me and he agreed with me to cancel the contract. I contacted corporate and after many unturned calls, they eventually stated they would calculate how many sessions I had and would charge me accordingly. I thought this was bad business since the ink had barely dried on the contract. As I was waiting to hear back, they charged me for another month of training, which of course I never received. I called corporate and was told that a trainer was now available. I stated it had been three weeks and not only was it unacceptable to expect me to wait three weeks, but that no one had called me. I was told that I should have called the club, but I asked why should I since the last conversation I had with the director was that there were no sessions available.

After numerous requests that the regional manager call me, he eventually called. However, he over spoke and was by far the rudest representative of club I had dealt with. I asked for a face to face as he had mistakenly calculated the number of sessions I had received. I insisted he pick the date and time, but he also failed to show up for our meeting. He didn't have the personal responsibility or professionalism to even call to say he was late. Two days later, he called and I was so frustrated with this matter that I just hung up on him. He called back and I told him not to call me again after he stated my account was going to collection.

I had informed him, in writing, that I had disputed the charges on my credit card. In addition to the letter I sent to him, I also sent copies to the top three executives in LA Fitness, Office of Consumer Affairs - Virginia, ABC 7 News, and my credit card. I consulted with an attorney and was advised the club breached the contract, not me, and that they don't get to wait indefinitely to provide a trainer. I have decided to pursue a small claims action against them. I'm preparing for my second deployment to Afghanistan and wanted to be in top shape and had hoped using a personal trainer would facilitate my training. LA Fitness is extremely unprofessional and their lack of timely communication to resolve this issue is deplorable.

As I was running on the treadmill, I noticed him waving four different members in without checking them in the system. Does anyone have a corporate number to LA Fitness so I can contact someone in the head office? I really want resolution, it is hard not to feel discriminated against.

Last Saturday, when I handed my gym key card to the clerk, she was yelling out in such rude manner, "You have to pay $5 or pay the upgrade if you want to use the facilities." She was so nasty and clearly shouted out in front of all the people and staff that it was not her fault if I don't have the money to pay. This is unacceptable. Instead of pulling me to the side and explaining the situation, she completely embarrassed me in front of everybody. She never apologized to me not even once. Next Monday, I called the manager to complain about it. Basically, the same nasty and mean attitude. They should be fired for the lack of customer service and respect for a client. They get paid because of us, and they should work in a DMV. I felt very discriminated by these people.

So when I finally decided to bring my kiddies with me, the OM (as she calls herself) by the name of ** completely humiliated me and my kids. It all came about when my kids and I walked in to the gym and I handed my gym key card to **. ** then asked for the Kids Klub (without eye contact) key card. I handed over my card the sales team gave me for the Kids Klub and she (**) went insane. She yelled out in such rude manner, "Who would give out 6 months of free Kids Klub? Whoever did this is in major trouble. I don’t believe this. This is unbelievable. This is unacceptable." Instead of ** pulling me to the side and explaining the situation, she completely embarrassed me. As of right now, I am looking into cancelling my membership and taking my business elsewhere. Never in my life have I ever felt so degraded.

Are you kidding me, LA Fitness? What in the ** kind of selling is that? It was derogatory and rude. After she told him, "No, I will not give you my credit card and now I really don't want to join," he insisted she go try out the gym. But as she was trying to work with the equipment, he kept on coming by and harassing us, telling her to join and to give up the credit card and mentioned again that she is going to get fat. I went to the manager and he was completely ignoring me as I was trying to tell him my complaint. I left furious. I cancelled my membership (which is another song and dance and from what I hear there is a class action suit because of the policies) and will never recommend this gym to anyone ever again. They are abusive, rude and sleazy.

Continuing on where Mr. ** finally walked away today - I had had enough of him, so I decided that I would take out my camera and act like I was taking his photo, solely to make him feel uncomfortable because he apparently just can’t stop. In the anxiousness of the moment, I told two trainers who I sometimes speak with that I had taken his photo. I said this because the grapevine in there is so small I was hoping that word would circulate and Mr. ** would finally leave me alone. He only does things like this when he sees that Herbert has gone home. He keeps his eyes open for things like that. I spoke with him the day he got back to work about being harassed by Mr. ** and several incidents have been reported.

The woman walked behind me saying my name and when I turned, she asked if I took her photo. I started to say no, but her voice began escalating as she was being rude. So I said very calmly, “Listen, this is really none of your business and has nothing to do with you.” I continued walking to the locker room and she started shouting at me, "You don't go in there, you don't go in there." It was embarrassing, really. Then the managers came in and asked what was going on and she jumped in and said, "She's taking pictures of me. I want her to get rid of them." I let them know that I didn't take any photos and Ryan told me to go ahead to the locker room. I don't trust him too well either. He was too lackadaisical about the whole thing the last time I had made a complaint about Mr. **.

There were women in there asking about what just happened and I didn't have a minute to change when a young female trainer walked in and said that Ryan (one of the acting managers) wanted to speak with me. I got my things together and sat down with both Ryan and the other manager. I asked him for information about the dates, times and complaint list that were made about Mr. ** and he said, "We can’t give you information on another member." I said I didn't ask for his information, but I do know that it’s my right to have documentation on the list of complaints that were made about Mr. **. He looked at me a bit surprised and continued to half way lie and distract from my question. He acted like he didn't know how to spell **, but when he got to his name, he said, "There's nothing here on him." I said, "What? You were supposed to document that the last time I complained! What's going on? Now, I really don't feel safe here!” He said, "Well, I've heard from two trainers that you took pictures of Mr. ** and that’s against club policy."

I let him know that photos weren't actually taken and that I was acting out so that Mr. ** might actually stop his nonsense. I offered to show him my photos and he rejected several times to look! He asked me to leave. I told him I didn't think it was right that he would do that and I feel like I may need a lawyer. And I saw that Mr. ** was talking to them after I had left to get the rest of my things from the locker room. He had a satisfied look on his face as he went back to exercise/woman watch. I said to Ryan, "Why is he still here and you're asking me to go home?" He said something that sounded like because he's not bothering anybody. It was muffled and said under his breath so I couldn't hear.

I was so angry I had to leave at that point. As I got home, I called a fellow trainer who's a friend of mine and asked her if she knew Herbert's number (meaning his cell phone number) so that I can tall him what happened. She didn't have it. But not knowing the complete story of what happened, she asked Ryan for Herb's number and Ryan - knowing Herb wouldn't want to be disturbed at home - gave her Herbert's home number. I called and understandably Herbert was upset that I had called his home number and I explained how sorry I was and that I thought it was his cell phone. I felt so stupid and completely out of luck. I know now that I'm going to have to take matters into my own hands and take this to the police. This is ridiculous and disgusting behavior both by Mr. **, that woman, and Ryan. I feel disrespected and at a loss. Mr. ** should be the one to have his membership revoked, not me.

After much debate, the individual literally told us in plain English to get out, threatened to call the cops on us and revoke our membership for life. Sorry to say, but LA Fitness has caused me deep distress especially after being a long term patron of this club and my family who loves going there. I am sure it is only this one individual that is tarnishing its reputation and demand a personal apology from the individual. If not, I will cancel my membership and hopefully everyone else who reads this will do so too. Also if I'm not allowed to play in that location, how come they charged me for having court reserve facility? The credit card payment info is attached at the bottom.

Upon further discussion, the individual threatened to cancel/revoke our membership. As my friend and I stormed out of there, we swore to cancel our membership anyway. It is sad because both my friend and I are long time patrons of the health club and this one individual has ruined it all. We got home and called LA Fitness’ headquarters and the club location where I actually obtained membership and they have promised to resolve the situation, but nothing as of yet. Honestly, I don't have any hope of resolution. Never ever become a member of LA Fitness. Trust me, you will regret it! By the way, the location where this incident took place is in Carmel West on Michigan 10574 Workout Way, Carmel, IN.

Philadelphia cops, however, appeared at the scene and advised the young man, a 6-foot 8-inch professional basketball player, how he could file a private criminal complaint against the manager. I gave a statement and called the corporate headquarters, asking for immediate action against the woman. Not once during the episode did she identify her self as a manager. She repeatedly refused to show me any identification when threatening to revoke my membership at the LA Fitness Center in the Andorra section of Philadelphia.

How did this all come about? The hot tub had been closed and barricaded for use the past four weeks as repairmen worked diligently to fix whatever problems they discovered. Today, the yellow tape surrounding the tub had been removed, and persons entered the tub for a good soaking. There was nary a sign anywhere cautioning bathers to keep out.

I had worked out on the treadmill 25 minutes and swam a half-mile over another 25-minute spree, when I slunk my body into the bubbling water with jet air shooting streams of pulsating pleasure onto my back, hip, and other sore spots. I had been soaking, paying no mind to the African-American male at the other side of the pool who was in deep conversation on what I took to be a business call.

No more than five to seven minutes had passed when a person I had never seen before approached the side of the tub and told me I had to leave. I had just begun to meditate and had yet to calm down from the nearly hour-long stress I had subjected my body to. It was an Asian woman who spoke to me. I didn't understand what she said. I thought she was one of the cleaning staff. This gym retains a lot of Hispanics for housekeeping, and I stupidly stereotyped her as a member of the gyms housekeeping staff.

She said there was no chlorine in the hot tub. So what, I thought. She said we could introduce germs into the water. Again, I thought, so what. I even played lawyer with her, telling her that I'd waive the right to bring any charges against the gym should I get a contagious disease from my fellow bather, who had to lift up the side of his headphones to make out what she was saying.

The tub is situated in a closed section of the gym next to two shower stalls. An Olympic-size swimming pool occupies the great bulk of the room, and it is difficult to hear because of the constant running of water and the echo sound each word creates when someone speaks. Then she threatened to call the police if I didn't get out of the pool. I heard that loud and clear and told her Id get out once she got my fellow bather out. Off she stormed, ordering him out, and grabbed the headphones when she claimed he ignored her, when in reality, he was still speaking to someone else. She yanked at the headset.

Now, there are certain things you simply don't do in the United States. Jim Croce, a Philadelphia-area singer who has since passed away, put it this way: You don't tug on Superman's cape. You don't spit in the wind. You don't pull ... the mask ... of the ole Lone Ranger. And, you don't mess around with Jim. Well, here, you could put the name of most men wearing headphones and trying to relax after a hard workout at the gym. You don't mess around by yanking at an object that is an extension of the work-outer.

He yelled at her but never cursed. She told him to get the hell out of the tub, and at least one of the swimmers in the pool overheard this and reported it to the police. I'm sure she gave a different story to the authorities. I kind of felt sorry for her, because she handled the incident so badly and probably saw nothing wrong with using force, no matter how slight, to demand someone else's attention. You can't do that and expect cooperation with your management style.

The young man, who plays for an international team out of Venezuela, exchanged e-mails with me; and I agreed to assist in any action against the gym manager. He might file a private criminal complaint if he couldn't get restitution for the expensive headphones. I'd settle for a corporate manager to investigate this and ensure that nothing like this ever happened again. Hot tubs were made for relaxation, not consternation.

I explained to her I have paid 6 months since August to December and then started to pay in January under my new plan. So I have paid 2 months extra. She told me she would request the headquarters to give me the refund. She told me in person that "it will be taken care of”. 2 weeks later, when I check with her, she told me it is pending for approval. Another week passed, I asked her again and she told me it won't happen. She gave me the same reason she gave me 3 weeks ago. I really don't think she ever tried to get my refund for me at all. So I told her I would cancel my new membership, too. Overall, I have paid $150 for the first membership and $100 for the 2nd membership for a total usage of 6 months. And between December 14 to January 2, I couldn't use the gym because the old membership key was taken away and the new membership hasn't been activated. I really don't know if the franchise owner has any idea what is going on in the gym. With this kind of bad business ethic, I don't think the gym will last long. This is sad because we do want to have a nice gym in our area.

I am a member at the Brandon, Florida location of LA Fitness and have been stalked numerous amounts of times by two specific men. I have complained (depending on the situation) numerous times about both men but nothing has been done. Just tonight, I had a run in with one man, last name was **. He's acting in a passive aggressive nature by walking close by me, watching what I do--in an inappropriate way and just being creepy!

For example, as I was working on back strengthening exercises, he'd watch me as I bend forward (disgusted). I walked away and watched to see if he was gone. There was a trainer helping me out that day and I pointed Mr. ** out to him. When I thought Mr. ** was gone, I turned to my right and there he was, staring at me, sitting to my right side, now behind the trainer. I pointed this out to the trainer too.

Another instance is that since he watches me so closely, he knows my routine. I was on the Stairmaster (which is a new thing for him) and I left to get alcohol to clean the machine. I saw a bottle and didn't know whose it was. I moved it politely and began cleaning. Just then, I see him standing too close right behind me after I've already complained about him. Many other women have complained about this same man making them feel uncomfortable. And quite frankly, I may end up cancelling my membership as they have because I'm in fear of my safety. So much that I told one of the police officers who works out there the story. And before going to the women's locker room, I asked to be escorted there.

He approached me today because he heard me--as he was passing by deliberately too close--that he is my stalker. He said, "Young lady, I need to speak with you." I said (in a loud voice), "I'm not talking to you because you're a stalker. You know, I'm not comfortable with you and now, you're invading my space to talk to me? Go away!" He then proceeded to follow me. I turned and said, "You're following me again? And still talking to me? I have a problem with you."

I proceeded to the front desk and began telling the management what was happening, making sure to mention that he has harassed me in front of a trainer before and that this is the third time I've reported him. I feel unsafe to go through my daily routine because If he has gal enough to invade my personal space in such a disrespectful way, what's next? I have to bring my cell phone with me and take pictures of him if he gets too close!

Why should I be made to feel uncomfortable? What he's doing is against the law and is causing me great discomfort. I heard he was saying, "She better stop talking about it." I'd better? So now he's threatening me through another source? Please make this stop. He also told the management that he owns his own business (just so he could add value to his case). I just looked Mr. ** up in my Google search engine and couldn't find any businesses he owns. Please revoke his membership or I will need to leave the gym as other women have for the same reason. Thank you.

What Mastercard didn't know was that my contract was actually cancelled. Now, I have over $300 that they've taken out of my account in random charges none of which amount to what my training charge had been or even my gym membership has been. They even took out $5 for who knows what. I am beyond angry with LA Fitness at this point and I'm now in the process of closing down my bank account, which stinks because I actually liked my bank and they had absolutely nothing to do with LA Fitness' wrongdoing. They're crooks, plain and simple.

I had no tour of the facility, or review of the various machines. When I asked for a demo of equipment, he said read the description on the machine. I went back couple of weeks later, and talked to the desk, and asked for an "orientation" and tour, and they said what I had gotten was it. They don't demonstrate the equipment, unless I buy the trainer. I told them Healthtrax and other gyms do, but LA doesn't. I said I wanted to cancel my membership and go back to Healthtrax, and they said okay. Apparently, LA doesn't need my business. I should have listened to others who dropped them (including PTs)! Healthtrax is much better!

The lady manager threatened me if we workout again, I would be let go. I don't understand how she makes money trying to manipulate people into using their personal trainers. You pay money to workout and socialize with one another and this club takes it to a new level. They even questioned me about keeping a personal log for myself. I was told trainers use those, but as an adult that always changes up his exercises wants to keep track of his weight he last used, number of reps and sets. I am a physical education teacher so I know what I'm doing. My partner and I have not traded any money with one another. The LA Fitness location is: Spring 20127 Interstate 45 North Spring, TX 77388.

My main concern is that there is a health hazard as they always have a jacuzzi that is filthy, there is scum floating and a thick film of ** around the edge, the water is usually 4" - 6" low and instead of draining the jacuzzi scrubbing and filling with clean water twice a week, they just over chlorinate to the point that your eyes water just from standing 2 - 4 feet from the jacuzzi. Many of the shower drains don't flush and the dirty drain water pools and one has to stand in filthy water, the sauna light bulb has been out for weeks and the room is dirty, the lockers haven't been cleaned inside for many months, etc. Management doesn't care about any of this and is always dismissive, rude and derogatory to customers for bringing any of this to their attention. The manager just sits all day and is more interested in talking to girls and selling supplements out of the trunk of his car. This is a service based membership and the only thing not offered is good customer service. What kind of business?

By all means, I was with the club for 4 years, I know what I had before, and my friend is the witness. We went to this club together more than 20 times! So I asked if I can get this deal again, but he didn't give me direct answers. He's just saying that was not what I had. Then my friend said "well then, we'll go to 24-Hour Fitness". He said, "if you can't afford LA Fitness, then go to 24-Hour Fitness". We couldn't believe that was coming from your "friendly, professional, trained" staff! I replied, "it's not about I can afford it or not, I just want to know if I can get the same deal that I used to have". Jonny wasn't apologizing for what he just said, and said, "I can't give you the deal that you imagine you had". So we left the club feeling very insulted. I can't believe that how can LA fitness has someone like Alex, treat your previous member, and possibly new members in such a way! What kind of staff do you guys hire for such a nice location?

I'm sincerely asking your attention to do something about this matter. I feel like me and my friend will never go with LA Fitness again, and we'll tell all my friends how we were treated at your Arcadia club. This makes your business looks very bad. Fitness clubs require high quality trained professional staff, who are in contact with clients. We are just two young girls, with a simple request, and the result doesn't even matter at this point. If this is the kind of staff your club hires, you'll lose more business in the future. This is the worst experience I have ever had at any kind of business. Not even a small restaurant will treat their customers like this.

The next guy made all these big promises of how he was going to work with me to meet my goals but after he did not show up for three sessions, I was told that he was moved to another gym. Then guy number 4. I enjoyed this one, oh, but not for long. They fired him and never told me, put me back on schedule, returned my phone calls, but one thing for sure that $133 came out of my account without skipping a beat. I was angry because really from December 7 through the first week of February. I wrote a complaint letter to their corporate office and sent it certified another $7 or so. They received the letter on 2/23 signed by a G. ** at 11:02 am. No one ever called me at all. I called today 2/28/2012 because I was tired of playing with these clowns. A man answered the phone and asked for my phone number and pulled up my account and said, "What was your complaint?" and they never acknowledged the letter being received. I told him that I had sent in a letter and and told him who signed for it and he just pretended like that didn't matter. He listened to my complaints and he did apologize but that was it.

Canceling my contract was not an option. He said that he would contact the local manager in the Conyers facility to discuss it with him and he would personally call me back. I did get a call back in about 2 minutes. He may have still been on the other line. The call came from the local office. Now, I had been calling all month with no returned call. I spoke with the manager and he said, "Hey there, this is Daryl and I am called to put you back on the schedule for your personal training class," just as if I wasn't upset or as if there was no prior discussion of this matter. I rescheduled with him, after being assured that I was clearly in a contract that I was obligated to honor but clearly they can do what ever they want to and it's okay. I am going to sadly have to ride this one out, but **" on me once, but never again.

I used to attend the YMCA and I wish I would have stayed with them. I was never under any contract. It was month to month and the machines in that facility kept track of your process and told you what you needed to work on to meet your goals. You went in and filled out a profile stating your goals and weight. You were guided through this procedure with a personal trainer. Each time you came into the gym, you went to a central log in machine and it would give you your work out schedule for that day. I wish I would have stayed with that. The machine was a better personal trainer than the humans.

When I wouldn't budge, he told me that he would waive the $100 fee and I could still pay $30 a month. Again, I said no thank you because I wanted the price I saw online, so then he threw in a free once a month Kids Klub pass. He said that he didn't want to argue with me and he was trying not to be rude. I thought his attitude was extremely cocky and he acted like he didn't want to be there. My whole experience was very unprofessional. That might work on a 19 year old who doesn't know any better but that doesn't work on me. I came home and went online to make sure I wasn't seeing things when I saw that deal and I found the same offer, $0 initiation fee and $19.90 a month with it being deducted out of my account bi-weekly for $9.95. I was starting to sign up online to get the offer I had originally asked for but I was so turned off by my experience there that I decided not to join.

I've been going to this gym for the past 2 years. However, on this day, I went in at 6:00PM for an evening workout. I went to the women's locker room, placed my purse, sweater and jacket in one of their lockers and locked it with my personal lock. An hour and a half later, I walked in and my belongings were gone. I started looking in every locker in panic and realized that I was robbed! I immediately ran to the front desk and alerted the staff of the crime. I was astounded by their nonchalant reaction. The two young female employees had a very apathetic attitude, but accompanied me back to the locker room minutes later. There, we checked all the lockers, bathroom, sauna, pool area, everywhere and there was no sign of my items. I was left stranded with no purse, cell phone, car keys, everything was gone!

I immediately contacted my family to come pick me up and contacted my banks to cancel all my credit cards from the gym phones. By the time we went back to check the areas for my stolen items, it was closing time. I think any real good gym that strives on customer service and care would have remained behind with me until the police or family showed up. But no, 10 minutes after closing time, I was asked to leave. Are you serious? After these circumstances, you are asking me to leave? Are you freaking kidding me? Leave after I did everything right to prevent a crime like this from happening? I left a note behind with the gym to call me at home. I waited outside for my family to show up and called the sheriff's department after. The deputy did inform me that this location was in high alert for the massive amounts of car and gym burglaries they've experienced.

The following morning at 8:30AM, I received a phone call from the gym. They found my purse. I rushed over there and spoke to their sales manager. She gave me the purse, but all my valuable belongings were gone. The only thing that was in there were my car keys. I was told that the purse was found in the women's bathroom after I checked there thoroughly the night before. I'm starting to suspect this is an inside job. I have kept the officers apprised on this matter since. I am very disappointed and angry on how poorly the gym faculty has handled my case. They didn't even report it to their headquarters until 5 days later. The mere fact that they don't have any surveillance in their facility speaks volumes on how minimal they view their customers. Unlike LA Fitness, 24 Hour Fitness does have surveillance in their facilities and outside their parking lots. This in itself says a lot about their customer care.

I have been an LA Fitness member for over 8 years but as of today, I will be cancelling my membership. I advise the public to be aware, come together and demand security surveillance in the gyms operating hours to ensure that the safety and property of their loyal customers remains unscathed.

I was told that I had to double the price of my membership, or pay an additional fee with each visit, and pay an upgrade fee of $130. I believe that these are sales tactics to gain more premiums from people. This location is 5 minutes from my home, but I'm forced to drive 30 minutes to another location. There isn't a number to call, as each location seems to govern itself.

After I finished a cycling class, and returned to pick up my ID, Mike asked me if I intended to become a member that day. When I mentioned I wanted to try a Yoga class using my 3-day pass the next day, he informed me I shouldn't be using a 3-day pass as they are for people who have never been members. (That is not stated anywhere on the pass nor is it stated on your website). I told Mike this and he begin to argue with me. I told him I was not going to argue that I would just skip it. He then lectured me that the club is a private club, that it is not free and that I should sign up today as there is a special offer. I told him I did not want to be pressured, that I intended to make certain I would be happy with the club and that I wasn't concerned about missing out on the special offer as I had an email offer for the same price. This seemed to put Mike right over the edge. He yelled at me that he wasn't pressuring me and told me LA Fitness doesn't need my business. Clearly, if he wasn't going to sign me up right then, he didn't want me as member at all.

I guess I must have been messing up his sign-up percentage. Mike was officious, defensive, argumentative, disrespectful and high pressure. Too bad. The facility is near my home and is beautiful. The cycling equipment is great as was the group leader. I conduct customer sales and service workshops for corporations across the country and I recognize organizations who hire, train and incent sales and service staff to treat customers and prospects with respect. This club fails the test. In a city with many, many fitness facilities, service is the only differentiation. I am disappointed with LA Fitness... yet again.

Their gym sucks, the staff are arrogant and rude. The personal trainers are a joke. These people have been trained for one simple purpose: to extort money out of people. Their house of cards will tumble one day - it always happens when you are dishonest!

The freeze never went through. I spoke to about 8 different people all telling me that I owed them money for the sessions. I explained over and over again that I was pregnant and on bed rest and that I froze the membership. They were completely rude, obnoxious and just plain stupid. I finally spoke to someone who seemed to know what he was doing. He told me my freeze was taken care of. However, a few days ago I noticed a $400 charge on my CC for training sessions.

I had to go in person to my local gym where the manager proceeded to tell me that I was creating more work for him and that I did not freeze anything and that I did not speak to 8 different people but rather just two. I spent over an hour at the gym, when I should have been on bed rest, disputing these charges with him. I have never had a more frustrating experience at a gym ever. He agreed to refund me the money charged; however, it has been a few days and I have not seen the credit on my CC. I am in the process of trying to cancel my training sessions, which is apparently another headache. I will never again get personal training sessions from this gym and I am debating whether or not to just cancel my entire membership. They have the most horrible customer service and rude staff members.

Today, they really made me mad. The front desk told her I was waiting. For 30 minutes, I waited. Even one of the young men working with membership told her as well. I saw her looking over at me. Twice, she took calls on the phone. I hope that she will not be manager at their new office. Maybe because we are seniors. At the office in Century City, they are very nice and they never kept us waiting. My sister was a member for at least 30 years. My sister came in to renew, and it was past the renew date. I think Tiffney remembered her. So when I was in Minnesota, I knew she was upset so I purchased a membership for her and my cousin. Now Silver slippers will pay for the membership to 24 Hour Fitness through AARP so she and my cousin will join there with their friends. I come here in the winter, and get away for the winter weather. So I belong to LA Fitness in Minnesota. I needed to cancel the membership by the 23rd. I tried to cancel, and couldn’t online.

We contacted Bally's Office, and they are "washing their hands" saying they have nothing to do and we should contact LA Fitness. We exhausted our energy trying to contact LA Fitness. Apparently, it would be easier if we use the resources as members if we logged into their website. But they are taking our money to cover the membership. Neither our account number nor members' card numbers are recognized by their system. We have a copy of the certified letter we sent, and we have proof that the letter was received/delivered on December 12, 2011, at 3:20 PM.

After I sent in the paperwork to cancel, I was still be charged for the sessions. Left a message with the manager. Then some random person called me and said I owed money. Explained to the girl I wanted to cancel my membership and did it back in November. Then the manager got on the phone, explained that I signed a contract, and my sig was in the paperwork that it was for a year. I explained that the trainer that signed me up said I can cancel anytime.

The manager gave me 3 options: I can buy out my sessions for about $1000; I can continue the year out and pay $240.00 a month; or I can buy out my sessions at a later time but will have to pay 50%, which means three months from now I can continue to pay 240.00 a month and then pay another 500.00 to buy out. Well, I guess I made someone some money. I also asked the manager does this happen a lot. He said time to time. Hmmm. Maybe someone should do some better training.

LA Fitness makes it so impossible to cancel, no matter what you do. Here are the typical answers: we didn't get the information, it is not register you cancelled, your account is still open, I am not sure what happened.

I heard horror stories so I decided to spend the extra money and certified my mail in March 2011 since this was the second notice. I thought I was safe, I got the return receipt from Irvin, CA (does anybody work there)--sorry I need to stay on course here. Anyway, it is February 2012 and I get a collection notice stating I owe them money. Really because I am no longer a member, I no longer belong to you LA Fitness. I sent the required paperwork certified.

Based on these complaints, I decided to call and verified my status. You won't believe it, it was open! Shocker--not! So there was an option if I want to be contacted by an attorney--yes to the 100th power yes.

There was an overall experience choice on this blog and I wanted to add, strongly disgusted and dissatisfied.

First of all, a call giving me a heads up that my wallet had been turned in would have been nice, so I would have had the chance to pick it up before it was thrown into a safe with no key onsite. After explaining to the gentleman at the desk that I now had no way to buy food or gas for the whole weekend (and that I had a few carrots and some eggs in my refrigerator), he reluctantly called the manager, who reaffirmed the policy and refused to come in to open the safe.

So, I returned at about 9:15 on Monday morning only to be told that the manager went to the bank but "should be back in 30 minutes." I was not happy. Upon his return, I explained to the manager why this is such a terrible policy. He thought I should be grateful that it was returned. I tried to explain that, while I was appreciative of that, it made no sense to hold it hostage for an entire weekend and that they need to have a key onsite. He didn't understand my point and was outright rude, so I cancelled my membership on the spot.

scanning. I called the Ft lauderdale location to get a number and according to Stephan, Ft lauderdale GM, the deerfield beach GM already called to inform him of the incident and of course Stephan and his staff, Carl, were rude and hung up on me several times. Unbelievable. As an employee, I have witnessed their unprofessional behaviors towards clients. Now as a client, I have experienced their outrages attitudes and immoral behaviors. It's call false power and there are no consequences from Corporate for their bad behaviors and mistreatment of clients.

"Our time is valuable, so let them do this for us! " I sent the required form on December 2011, 3 months after, they were still charging me for my membership. It was pointless to cancel my debit card and then the miracle occurred! Thank God for the customer service. Jennifer ** solved my problem better than I thought. All she did was simply be a rude person who didn't let me finish my sentence plus she was not able to professionally explain why the problem happened in the first place. To confirm that she does not meet the requirements to be a customer service assistant, she puts me on hold without any notice and transfers me to the supervisor because she couldn't handle the conversation? Anyway, that was exactly what I wanted, my card was cancelled within 2 minutes, plus I was refunded for the last two months. That's what you call fast service, if you know what I mean.

Life went on and so did my classes. At the end of the semester, based on my slipping GPA, I decided that school had to come first and because my job schedule interfered with my night classes, I gave my notice at work during the holiday break.

On the night of Tue., Jan. 10, I went to work out with my friend Stephanie. I checked in at the desk at LA Fitness and explained to the guy running the desk that I could no longer afford the luxury of a personal trainer because I was unemployed and needed to see what could be done to cancel my personal trainer membership. This person told me (and Stephanie can attest to this) that all he would have to do was unfreeze my account in order to submit the cancellation, which he (supposedly) did while we were standing there. Then he handed me a single sheet of paper and told me that all I had to do was sign at the bottom and mail it in to LA Fitness corporate headquarters in Irvine, CA. Happy that everything was working out, we went to the treadmills and had a good workout.

Everything was working out? Not really. Little did I know that the Evil Empire of LA Fitness would soon invade my peace-loving world!

I mailed the one sheet document on Fri., Jan. 13. As far as I was concerned, I had fulfilled my end of the cancellation process as laid out by the LA Fitness employee. On Tue., Jan. 24, I checked the balance in my bank account and saw that $160 had been withdrawn by LA Fitness precisely the amount of the monthly personal training fee. I called the gym located at 109 Quarry Road, Downingtown, PA 19335 (the very same gym that I attended regularly and had spoken to the front desk attendant about canceling my personal training contract) and was transferred from the assistant manager to the general manager.

The general manager identified himself as Brian **. In fact, there is no way to know what his whole name is because even the website identifies him as simply Brian **. This soon became a common theme among LA Fitness employees, as you shall soon see.

When I told Brian ** of my situation and requested that the billing snafu be rectified, he proceeded to tell me point blank that he had no idea who told me that it was otherwise, but once you are in a personal training contract with LA Fitness there is no way to get out of it with the sole exception of buying out. The way he explained it to me, buying out entailed paying 50% of what was left on the contract 50% of a service that I would never receive which would come out to $640 for me. I let Brian ** know the description of the person that gave me the cancellation information and he told me that I was wrong because all of his employees know what the process is. I then informed Brian ** that maybe he had a training issue with his employees because it seemed to me that his employee, in fact, did not know what the process was and that one hand didn’t know what the other was doing over there at the Downingtown LA Fitness.

Brian** took this opportunity to tell me that he has fantastic training for his employees and seemed surprised when I did not agree with him. To get us out of this conversational rut, I reminded Brian ** that his employee gave me a specific set of instructions to cancel my personal training membership, which I followed explicitly, and when they did not follow through on what I was told was going to happen, I saw that as an egregious error on their behalf and I wanted to know what could be done to fix things. Brian ** once again told me that company policy was that no one gets out of LA Fitness contracts before the end of the term.

Admittedly, I was getting pretty heated at this point. First, I asked Brian ** if he could print out a copy of this policy, but then I amended my request to emailing it to me. This made more sense to me because (1) I was too mad to go down there at that moment; I was sure I was going to cause a scene if I did go down there, and (2) LA Fitness emailed me for appointments and specials, so this would be an easy request. Wrong again, stupid little customer! Brian ** cut me off midsentence and told me he had no access to my email address. This didn’t make much sense to me. They obviously had it from previous correspondence, and I reminded him so. To me, this was just another example of Brian’s total commitment to doing absolutely nothing to help me, his customer.

At this point, (no kidding) Brian ** took a tone that is most commonly found among tenth grade athletes inviting me to meet them at the bike rack after school for a fight and he said, “So come on down here and I’ll show you this in writing.” Got something to prove, do ya, Brian T? It really came across as challenging and threatening! I responded by telling Brian ** that I did not appreciate his tone and I felt like he was challenging me. I think he must have realized his misstep because he backed off slightly, yet still told me that he couldn’t do anything about my personal training membership but could cancel my gym membership.

Really?! Ok, if you are going to suggest it, then yes, please cancel my gym membership. Brian ** canceled it during our conversation. Do you know how I know? I got an immediate email saying that my gym membership had been canceled.

So, convinced that Brian’s lack of customer service abilities could not possibly suck any more than what he had already demonstrated, I asked for his manager’s name. Brian ** retorted with a snarky, “I am the manager,” to which I responded, “No, everyone answers to someone. I want to know your boss’s name.” After about five more minutes of refusing to give me any information regarding his boss, Brian ** finally told me that, “Her name is Brooke **, but she travels a lot and I’m not giving you her cell phone number.” Do you mean to tell me that this person who is in charge, supposedly, of several LA Fitness gyms in a market area doesn’t even have a desk phone? Apparently, that is exactly what he was inferring because he never gave me Brooke’s number and finally hung up on me.

At this point, I was incensed. Livid. ** off.

I did a search on the LA Fitness website to try to find information about the Downingtown gym chain of management and a phone number for the next rung on the ladder (think district manager). Of course, I didn’t find anything. So I conducted a Google search and finally had to settle for the corporate call center number.

I called the toll free number and Craig ** answered. I gave Craig ** all of the pertinent information, including the horrendous way I was treated by Brian ** and then I listened as Craig ** toed the company line and told me that there was no way to get out of a personal training contract with LA Fitness without buying out. Seriously?! I told Craig ** that even car loan companies work with people in times of financial change. Home mortgage companies work with people who find themselves in a change of financial circumstances. Do you really expect me to believe that LA ** Fitness couldn’t do the same? We really couldn’t come to some workable solution at all? Apparently that is exactly what he expected me to believe.

Now, at this point in my story, the absolute worst thing that could happen to me when caught in this kind of frustrating position happened: the tears of frustration started. It’s not something I can control all of the time and this was one of those unfortunate moments when the tear ducts were activated while I was in a state of complete and utter dissatisfaction. I’ll hand it to Craig **. He hung in there with me while I went on a short diatribe about how my house was being foreclosed on and now I was stuck with this gym membership that I could no longer afford and they had taken $160 out of my account that I was counting on being there when I needed it, as the guy at the front desk had assured me it would. Good ole Craig **, listened like a champ yet kept repeating the same spiel that I had now heard over and over again.

Recomposed, I asked Craig ** to give me the number for Brooke ** (Brian’s manager). He refused. Completely appalled that I was getting absolutely nowhere, I asked for the CEO’s name. And ** if Craig C. didn’t snigger at me. This set my frustration/outrage rocket into the stratosphere and I called him on it. He, of course, denied it and told me that all of their conversations were taped and anyone could listen to it and know he didn’t laugh.

Kid, don’t tell me about taped conversations. I was an air traffic controller. You don’t know anything about tape transcriptions. And even if there ever were one done, do you honestly think I would trust anything truthful about our conversation to be in there? Your company has lied about everything else. Your company has treated me like a flaming bag of dog crap on your front door. At this point, I insisted on having the CEO’s name (hey, its public information anyway) and he finally responded with Louis Welch and asked if there was anything else he could do for me. I asked for his manager’s name Mike **, who never intervened in this conversation and I asked for Brooke ** to receive my information and contact me regarding this nights events. Craig ** then informed me that he could see in my file a note from Brian ** to Brooke ** about tonight’s calls and I asked him again to indicate in his notes that I wanted to hear from Miss Brooke ** myself.

Well, here we are, February 7, 2012, and I have yet to hear from Brooke ** at all. Nice customer service skills, Brooke **! My gym membership has been canceled, which never was my intention until Brian ** acted like such an ** hat to me. LA Fitness could have been collecting $30 from me every month if they just would have treated me like a human being. But now they will never see another cent from me and I have started my social media campaign warning every single person I know not to be caught in the scam that is the Evil Empire of LA Fitness.

Do you know what else I came across in my Google search to find contact information for LA Fitness? Hundreds no, thousands of comments from other dissatisfied, disgruntled customers and former customers of LA Fitness. Many have experience similar circumstances as mine and all have experienced horrific customer service. Even their employees have a complaint website! In the first 24 hours after my dispute erupted with LA Fitness, a campaign on Twitter was in full effect regarding a protest on all LA Fitness gyms in the UK. Why? It’s very interesting, actually. After a 7-month pregnant woman whose husband had lost his job asked LA Fitness to terminate their personal training contract, LA Fitness refused, citing they had no such clause in their contracts for changes in life and income circumstances. Only after the story appeared in The Guardian and someone tweeted the link did LA Fitness give in to their PR nightmare and the UK government officials are looking into gym contract practices at other LA Fitness locations (see here: **).

If you have an issue with LA Fitness, you can call 949-255-7200 and speak to someone in a call center in Irvine, CA who doesn’t give a crap about you. The number listed for their corporate headquarters is 949-502-2043. If you would like to write to CEO Louis Welch, well, the only address Craig ** would give me (which I am sure goes to some other person who doesn’t give a rat’s ** about you) is LA Fitness, P.O. Box 54170, Irvine, CA 92169. However, the corporate address is listed at 6400 Irvine Blvd, Irvine, CA 92620. The (unverified) contact information that I found for Mr. Welch is 7 Emerald Bay, Laguna Beach, CA 92651-1206. My correspondence will be going directly to him as well as the National Director of Business Development, Scot Mackay, and Christopher Perry of LA Fitness International (among others) until I get a resolution.

If no one from LA Fitness seems to think I am worthy of receiving a resolution, well, I suppose it will be time to exercise my media training. If you are thinking about joining an LA Fitness, I urge you to please take a look at some of the comments on these websites prior to signing anything with them. For the reasons listed above and oh so many more, I nominate you, LA Fitness, for the Silver Sucky Award. There is no way that you could possibly suck more hind teat that you already do.

I called several times to hear they were busy. I called Saturday and was told they were busy, and I left my number and didn't get a return phone call. I called again and again, and I got nothing. I continued to call Monday, and I was told they were busy. In the meantime, I have been charged $248.00 in two months in which I only should have been charged $82.00. All they did was call my two friends to get their banking info but could care less that I'm out money.

I called this morning and tried to find a number for someone above them, but nobody there will give me a name or number. I called the Trumbull Ct office and spoke to a Kirk who is a manager. He told me to "get the money from my two friends", though that wouldn't stop them from charging my account for the future months!

I tried calling a corporate number in California, but all you get is a recording. I'm going to my bank today to file a complaint and not allow them to take anymore. Problem is I want to cancel my membership and need to speak to someone, but nobody will pick up after my complaint. I'm at a loss, and in this economy, I wouldn't want anyone to be fired. But these guys need serious training on how to deal with mistakes they made with the clients.

Last night I received a message from the Personal Trainer Manager stating that my next training appointment had been cancelled and that I should give him a call for more information.

Come to find out that LA Fitness had informed their employees that it has been determined that it is not worthwhile to spend time on member and client retention. We are only concerned with getting the new person and their money through the door." My trainer heard about this and decided to leave LA Fitness, which I completely understand and I probably would have done the same thing. Now I am left to work with a bunch of arrogant, self absorbed Personal Trainers because it would cost me $2500 to cancel my membership.

It is common sense that the national work out chains are there to make money, this is a business but what kind of idiot releases a statement like this. The experiences I have had with LA Fitness make it clear that this philosophy already exists, but who puts it out there like that.

I strongly advise that anyone looking to become a member of LA Fitness do not do it! I am out an amazing trainer and possibly $2500 if I want to break my contract with them.

Confronting a janitor that had just come through the area, told me he didn't take it. After drying off using paper towels, dressing and going to the front desk, the manager could hardly be bothered. Her cold, curt, textbook, robotic "I'm sorry" left an impression I will never forget! No compassion, no interest in helping me at all. It was the look of "it's only a bath towel".

She seemed and looked very young, probably does not have children. Not that that matters except the "it's only a bath towel" impression really ** me off! That towel was an embroidered towel and a father’s day gift from my children that can never be replaced. Her lack of human compassion was about as repugnant as it gets! I can only hope if she ever has children, err, scratch that. Let’s just pray she never does!

Shame on you LA Fitness, Troy, MI. Shame on you manager! You are disgusting!

He just said that my shorts is underwear, and wanted me get out of here right away. He is humiliating me in front of other members by this funny excuse. I took the picture of my shorts and underwear, then went to the front to find him. He was talking to his assistant at his desk. I stood by his desk without saying anything, because I still tried to respect his work. He ignored my appearance, and kept talking to his people. I was really surprised to know how this people run the store, with such customer service.

After a while, he turned to me without calling my name with respect. I told him I would like to have a conversation with him, to confirm how can he just judge my short pants as an underwear. That meant I was wearing two underwears. He was so tough, and even wanted me to answer his question just like that. He is an officer, and I am a criminal. Finally, he passed me on to a lady at the front desk, and turned back to his desk. I realized he is having a bad day, and made my morning bad as well. That's what he was trying to do!

On 1/18/2012, I called again. Reason is I had not received either a receipt or a check. I asked you did cancel my account right. He's like, "Yes, I did. Your refund is pending so you should get it no later than Thursday or Friday." I waited. I called back on 1/26/2012 and spoke to another representative. He told me my account was still active. I said, "No way. I cancelled it the same day I joined." He said, "I will have the other representative call you back." That's when I decided to go in to the club. I was told that I would receive it in three days. I want a receipt. He said, "I can't print it out. I have to send it via email." He guaranteed I would receive it via email. Nothing yet. I've been calling and they're avoiding me, that I know. It's just wrong that they don't respect the customer's decision.

When I said something about this, I got an attitude from the employee. He proceeded to do something in the computer and said it was fixed. It was not fixed. They also had me go through four different trainers because their trainers kept leaving. This proved to be ineffective because just when the trainer finally understood what I needed they left, and I had to start all over again. I was lead to believe I would have one trainer that provided me with an individualized program. This was not the case at all. Every trainer I worked with used the same exercise routine with me that they did with other clients. That is until I would speak up and tell them that they were not helping me. Eventually, they would get better because I was holding them accountable for their job. I should not have had to do this. They have a manager, right? Or a company that oversees them?

Some trainers and class instructors were also present. We were originally told it would be a short wait, but in the end, I waited until 9:15 am in the cold and finally decided I'd had enough. During the over hour wait, I saw about 30 more people waiting outside, many of them deciding to leave. I couldn't believe a business could be run so incompetently and with such negligence. I believe that somehow LA Fitness needs to take some kind of responsibility for this with some sort of compensation for customers. This is really too much. I even feel I'm coming down with something with the long wait outside. I am also CC'ing this to the comments page on your website.

It's very easy to sign up but horrific to try and cancel. I can't log into the site to cancel, it won't accept my # and customer service is horrible. I've moved and there's no gym anywhere near my residence and I was told that if this ever happened I could cancel anytime. Yeah, right.

I want to warn anyone not to ever join this gym. Totally unprofessional and the gym isn't clean, machines are broken most of the time. It's uncomfortably warm and not cleaned (smells). The first week of my membership, there was no one there to open the doors one day. I should've known then that this was not a good gym to join.

I'm continuing to try and cancel my membership but not having much luck.

They only freeze it for 6 months, which costs $15.00 a month fee, and then ask that you pay a $480.00 monthly payment in order to freeze it again for another 6 months. So, I would have to pay $480.00 for a training month that I will not be there using. That is flat out fraud and extortion. The training manager Mike said he would talk to his VP and get back to me. So far nothing. Nice business practices. I guess I will freeze my bank card and then call my attorney.

This is an outrage and not very thought out! So angry! I am not paying more then a Balley's member and have to wait and be inconvenienced for them when I have been fully committed to La Fitness. We also have had more thefts there since they started coming as well and parking lot is completely full! Is there any compensation for us LA Fitness members as well?

She yelled at least 5 times in front of several members, that she was going to cancel my membership. I have never been treated like a bigger piece of ** in my life. I work in the corporate world myself. If I spoke to a customer like that, I would be suspended or fired from my job. LA Fitness does not care about their members. I left there several years ago, because of poor customer service, and joined Bally . Now, I am forced back into their scam. I can only go back to the club, if I fork over more money to them.

All I wanted to do was work out, and so did my boyfriend. So after another guy tried to pressure us to join and we told him we wanted to think about it, he then told us that we can't even use the guest pass! Why even offer it on the website if you can't use it? False advertising! I work out at a gym that may not have a pool, sauna and other excessive equipment I don't need, but pay 1/4 of how much they want. This place is a total rip off, and treat people like dirt if you don't commit that day!

They even had a plant at the end of our tour watching us the whole time that looked like he weighed about 350 lbs said he had been working out and lost 6 lbs, and he wasn't even sweating! I don't appreciate dishonesty, and will never return to a LA Fitness in my life. I now understand why they don't have any in Louisville, because people are too smart there to be ripped off by this ** establishment.

I visited the gym yesterday evening with my girlfriend. She is very much into fitness and has been considering returning to a gym after being a member of a boot camp program for about a year and a half. I brought her with me so that she could decide if she liked it and wanted to join, and she was planning to use a complimentary one week sports club pass so that we could work out together.

When we arrived at the gym with her pass, the frontdesk had us wait almost 45 minutes to see a salesperson. I know it's January -- a very busy time for any club -- so we didn't think too much about it. When we finally spoke to a sales representative named Matthew, he took her information and gave the usual spiel, going overpricing and so forth. He pitched a few higher premium plans and she told him about an email she'd received from LA Fitness offering $0 sign up and $29 per month for a multi-club pass.

He told her that he couldn't honor it (even though it was an official LA Fitness promotional email) because supposedly that wasn't a real plan. We then asked for a manager and in response, he started laughing at us and shaking his head rudely. Matthew left and returned and said, "he said fine, we'll do it this one time, but you have to sign up right now." We explained that we wanted to use the 7-day pass which we had so that she could see how she felt using a regular gym again first, and then if she liked it, she'd sign up after the seven days.

Again, he started laughing at us and rudely stated she couldn't use the pass at all because she had been a member before, even though he couldn't even locate her in the system. We explained that the pass specifically stated that it was to be used by non-members but said nothing about membership almost two years ago being a disqualifying factor. He responded rudely and again, we asked for a member service manager to which he rolled his eyes and walked away. He returned with a sales manager named Karim, who was even more rude than Matthew had been. He walked up briskly and obviously irritated then said very loudly and rudely, "look, you can't use this pass and that's it."

At this point, other members turned to see what was going on and were watching Karim humiliate us while Matthew laughed alongside him. He continued ranting loudly and rudely about how if she was ever a member in her entire life, she couldn't use it, and that he could kick us out right then and there if he wanted to but he was going to be nice and let us work out just this one time. I then told him that we had called corporate member services beforehand to inquire whether she could use it or not, and they said that as long as she hadn't been a member in the last 6 months, she was encouraged to use it. Then he went so far as to say that we tried to sneak into the gym and that we knew better than to come here with this pass and that he had every right in the world to kick us out.

It was ridiculous and extremely embarrassing, to say the least, and here we are in front of several customers being portrayed as sneaks and unethical patrons while getting yelled at by the sales manager. I asked for the number to a regional, district or corporate manager and he said that there was no corporate phone number and no district/regional manager. I asked for his full name and he stated he didn't have a last name with a smile on his face, and we left. Meanwhile, Matthew is still laughing at us in the background.

We did not even work out. After wasting almost two hours getting yelled at and scolded and put down in front of our own community members, we left out of sheer frustration and embarrassment. It was quite possibly the worst display of customer service or plain old human decency I'd ever seen. No customer of any organization or establishment appreciates being laughed at, made fun of and treated like a second-class citizen.

I called the corporate member services line again this morning and spoke to another representative who reemphasized that it was a six-month period between guest passes. The employees at this gym are a total joke. I'm canceling my membership and spreading the word about them to everyone I know, including my employer (who participates in a group agreement with them) and co-workers. I will discourage everyone and anyone from signing up with them as far as my power will allow. It's a good thing that I'm a journalist. These employees are a disgrace.

Bally’s should have notified everyone who has the Premier Plus membership since we have the option to use any club nationwide. I am paid through November 2012 and the nearest club to me is now 45 minutes. We need a lawyer who can get a list of everyone with a Premier Plus membership. This is impacting many people. Bally’s needs to convert those who want to be converted to LA Fitness.

I called the Fed. Way membership director on 1/10/12. She denied saying, "Yes" about the family membership and said if she did, it was a mistake, since only one name was on their computer record. Well, the original buyer had no kids at home & is now divorced, so I guess it would have only her name. That would not change the fact that it was a family membership. There apparently was some glitch when the computer records changed from Bally's computers over to LA Fitness computers. LA Fitness refuses to take responsibility for it & refuses to abide by their agreement to honor the Bally's contracts.

It really surprises me that basic safety precautions were not met. How can I, as a paying member, feel comfortable knowing that staff members are giving out personal information to stranger, basically? My ex is not listed on my membership information anywhere. I am not married and I know he was not asked for identification because he had been using his twin brother's cell phone number to attend because his membership has been revoked and he does not have ID because of a legal matter. The staff member had no way of knowing if he was stalking me or what his intentions are towards me so why would the staff member give out any information about me in the first place?

Because I have not had any contact with him since then and nothing has happened to me yet, I don't even know if I should have called the police or not. It really irritates me that I pay to go to any LA Fitness in Florida and the one that is closest to me currently I can't use because I am fearful that he will show up there, since he is very familiar with the location. So I have to go clear across town just to work out and to do so cost me extra in gas and toll fees. How is this fair? If only the staff member just would have said sorry sir I am not able to give out any member information.

Aside from being thoroughly annoyed about the incorrect payment, the customer service representative was the rudest person I have ever spoken to over the phone. He did not want to give me his name initially but I informed him that I needed to know to whom I was speaking. Then when I told him that I would like to speak to his supervisor he initially refused to give me his name or contact information. Eventually, he told me his supervisor's name (Todd), but he was most likely lying. I am about to send an email and letter to their corporate office because the treatment I received was deplorable. I don't know if I have basis but I would join a CAS against LA Fitness.

I now have to go through the mess of trying to cancel my membership, and monitoring my accounts, ensuring they do not continue to withdraw monthly dues, so to not mess with my credit now. They should have informed me ahead of time that they were going to close the location, before I signed up.

They do not even want to take down the item that was stolen. I have to tell them to write everything down. I also ask if they are going to report this to the police and they said that they will report it to their head office or something. The sad part is this happened to me 3 months ago last October. I'm sure this is a recurring event yet they did nothing improve member security. I filed the police report myself.

Then we figure out that there are 2 complete strangers added to my account as family members, who have absolute access to all my personal information, not to mention they're added as family. They're from San Pedro which is over 100 miles away, and apparently, they were added by the general manager, according to the employee! Are you freaking kidding me?! Okay, so then I asked her to print out the information for me, and she said she can't and that she would get into trouble. This is fraud and violation of privacy of personal information! Then she goes on to tell me that it doesn't affect me, and that it's okay for them to be on my account. That the GM probably just gave them a discount, by adding them to my account without my knowledge or my permission.

She goes on to tell me that there is no such thing as me renewing my account for $155.94. That I would have to pay a full $400 again, including initiation fees, and all that. Whoever left me messages was lying. She then persuades me by saying that I really have no option, but that she can give me a deal by waving a $25 initiation fee and have me pay $30.00 month to month, and that it's a great deal. I gave her my debit card and she makes me sign the debit transaction, without realizing that she didn't even give me my contract to read yet! I signed to authorize a payment, but not a contract. She gives me the contract after 15 minutes, and that was the end of it.

She tells me not to give her name, if I decide to report the whole family add on thing, because she'll get in trouble. Well now I'm home and I'm logged into my online account at LA Fitness and it specifically says on my billing information, that I can renew for $155.94! She lied to me! I am totally going to blow this up and tell everyone. It is not right! There are so many things wrong with everything they're doing!

If we had been informed of this, we would have contacted them prior to 12/20, but there was no communication whatsoever, so how were we supposed to know about it? At any rate, we have been told that the only way to stay with LA Fitness is to purchase a brand new membership. Is this right? If anyone has more info about this takeover, please advise. Hopefully we can all get together with a class action suit.

LA fitness has the worst customer service I have ever seen, and I am not surprised that so many people are submitting complaints against them. I can not get my money back from my bank, because the funds were transferred electronically. I'm furious because I worked hard for my money. I'm going to file a lawsuit against them, if I have to go another week without getting this issue resolved, especially since I have proved to LA fitness that the payment was made by providing them with a copy of my bank statement.

After calling and speaking to the customer service supervisor at the call center that wasn't able to do anything for me, I asked for a refund of the lifetime fee since there aren't any Bally clubs in my area in fact there are no clubs remaining in the state of GA. He told me he could transfer my membership information to LA Fitness, however I was told by Aylin ** that they aren't accepting any transfer members at this time.

I have been a dedicated member of Bally for many years, paid for a lifetime membership to be used nationwide. I have never missed a monthly payment, and now can't use the clubs in my the State that I reside because of a deal that was fostered without taking in consideration of lifetime members like me. What I would accept and think is reasonable is the transfer of my membership with all of the benefits to the LA Fitness Clubs.

Now, LA Fitness has purchased all the Bally Clubs in MD and they tell me that they can't transfer my membership to LA Fitness because Bally still had my "home gym" listed in NY, and not in MD, where I have been going for over 20 years! I pointed out that they have my billing address in MD and that they can check their systems to see that I have not been to NY gym since 1988.

Bally said it is LA Fitness fault for not accepting transfers anymore and LA Fitness says it's Bally's fault for having me listed in the wrong club. Did I mention I have a Lifetime and National Membership?!

I will not be able to continue going to the Bally gym that was bought by LA Fitness unless I resign a much more expensive contract with LA Fitness, even though I still have my membership with Bally! I feel as if I'm in a Kafka novel. Help!

I was told I would then get a copy of what I signed and my new membership card. I collected the new membership card and was handed multiple pages which showed my signature above the line for members buyers signature. I read this contract before my yoga class and I realized I had been tricked into signing a new contract. I went back to the front desk and objected to this deception and was told LA fitness does not have contracts and the papers mean nothing. I pointed out that we had senior memberships with Bally's that allowed us to use the club only two times a week for $90 each paid annually in February for total of $180 and this new contract said we were paid until February 2012 and the rate for 2012 was now $150 each for a renewal of $300 a year.

I talked to the manager who said she would check with her manager and get back to me. When she called back, she said they could do nothing at this level and I had to call LA Fitness corporate office to get a senior rate. I called them and they said I had to get Bally's to send the correct amount we paid each year to Bally's and have them send it to LA Fitness before they could honor our current rate. I called Bally's corporate and they said they sold the club and all membership information was transferred to LA Fitness and they now had no records of our accounts. I called back to my Wilsonville club and told them what transpired and they gave me another phone number to call at the LA Fitness supervisor level.

That call had me talking to a woman who said La Fitness does not have senior rates and the rate that were transferred from Bally's when they bought our membership were $150 each per year. I said I had receipts showing that we paid only $90 each per year for the last three years but she did not care what I had. She also said how could they know how many times we attended because they do not keep those records. I have since noticed that the contract I was tricked into signing has a Limited Club Access membership type with restricted dates and times. If that is available, they must have a way of knowing when you are there for the restricted times.

I think LA Fitness is just playing hard ball with Bally's members and trying to trick us into paying higher fees. I think seniors and consumers should be made aware of this deception. I do not plan on renewing our memberships when they expire because I do not trust a company that lies to its customers. Since I only go to one yoga class with two different instructors who teach every other Wednesday, I have no way of knowing if they will even keep the instructor I like and I would be paying $150 for the next year membership for nothing.

I am reporting this to the District Attorneys office since the signing of a contract without being given a copy first is against the law. If you have the same problems, report it to your Better Business Bureau or your District Attorney's office. If enough of us complain, they will make them comply or fine them for their fraudulent actions.

I came to find out that the company charged me funds for people who I referred, that may want to consider services with Bally, to be told later that I could not be refunded my money, because it was pending, but the money was taken out of my account. I find pending hard to believe. Is LA Fitness trying to find a way to make money, by treating Bally's customers this way. If this is not resolved in a reasonable time, I will contact my attorney, because I still have my existing contract with Bally, which was a lifetime membership. Not only do I feel the need to be refunded, I feel like the company owes me a refund on my lifetime membership.

Luckily, friends present witnessed everything. I had no altercations, no comments, nothing to say to this "egotistical clerk" that would cause him to rescind membership & the nerve to have me escorted by Police from the premises. The GM on site also had a rude, obnoxious attitude when I asked for their names. 3 times he refused to provide their names. After I contacted the CEO & Regional VP offices, the GM in Wayne, NJ called to advise my membership money would be reimbursed in full (I await this refund). Only this time his tone of voice & high pedestal was lost (after he alleged spoke to the Regional VP), yet the pompous attitude was present while I was on the premises. Was I escorted off the premises because I was an African American male or was the bug up the clerk's ** too big to fit?

Today, I am told that my membership would be honored but unless I could find my original contract stating that Kids Club was part of my membership. I now have to pay 10 dollars a month per child in order to have use of the Kids Club in addition to my yearly dues. I am dismayed and irritated by this. I paid this membership in full with the agreement that I would have the babysitting privies, and now I do not without paying extra. This does not seem right. I sure hope a class action lawsuit is filed in this monopoly of a company. I may take my business elsewhere.

On Dec 16, I was surprised to see a $320 LA Fitness charge. I went into the club and spoke with Joseph who was sorry we didn't understand, but he had a signed contract and I would have to take it up with corporate. I called corporate customer service who was not involved in any prior conversation and was unwilling to cancel contract without the 50% early termination fee paid. Corporate offered to reduce term to 6 months (maintain 50% contract cost), which shows they can make changes, but not to reduce my minimum obligation.

To minimize my cost exposure, my only recourse was to pay the 50% fee ($1,600) and terminate all my fitness memberships (approximately $100/month). I believe I have been unfairly charged $1,920.

I forgot my key card today. The associate at the front desk looked up my membership on his computer and acknowledged I was who I said I was. But because I did not have my key card, he explained there was a $5 charge for "lost cards". I explained that I simply forgot the card at home and would remember it next time. He said his hands were tied and he could not let me in today. I have been going to Bally's for well over a year at this same location and have never run into a situation like this. Bally's employees have always treated myself and workout partners with courtesy. What a shame they are undergoing financial hardships.

In order to train with my personal trainer, I would have to pay the entire amount of $2,171.98 (portion of which I have already paid and have receipts for). This is so unacceptable! They are arbitrarily changing the terms of a legal contract! All I want now is to receive my prorated refund for the sessions I paid for but did not receive. I was told by LA Fitness to contact Bally's because the money was paid to them. When I contacted Bally's, they told me to call LA Fitness because they no longer have any of my account information and that LA Fitness had assumed my contract. What a runaround. I will be contacting my attorney.

Bally breached our contracts by shutting their doors and refusing to accept our phone calls. If there is an attorney out there willing to take on Bally, I'm sure there are lots of Bally clients waiting to sue. Please contact me at ** if you are an attorney.

Please email me to join the class action fraud lawsuit against LA Fitness due to Wilsonville, Oregon's branch of appropriate management, blatant disregard and gross negligence to legal contracts. These ** are so negligent they even shredded my Bally's card by accident, so they say! Liars and frauds! Join me in this class action lawsuit!

What should have been an 18 month membership is now reduced to a 12 month membership, and they have an amount in the new contract, which is inaccurate, being $400 per year more than it should be.

I am vert disappointed with the way LA fitness is handling the acquisition of Bally. Now, Bally members can join LA fitness at their low rates. Some even pay $36 or $48/Year life time membership. Also, all LA fitness club now have been invaded by Bally members at these low fees and there are no equipments to work out, bath rooms are over crowded and stink, and there are not even enough lockers. In some clubs, people have to wait to get on the treadmills. This is unacceptable. Good high paid LA original members will quit this club and LA fitness will be stuck with Bally low paid members. Let's see how they are going to handle that. I want my LA Fitness Club back.

They state that Bally was a poor corporate business, that failed to keep updated records. I asked the LA Fitness representative to verify my address, phone, and email with what he had on file. It was dead on. All completely up-to-date and accurate. I asked again to simply assign my home club based on my zip-code, but they gave me complete refusal.

The only option is that I pay $19.99/mo (+tax), payable at $39.98 (for first/last month dues), or else I must keep my club 40 miles away. On a plus note, he states I can use any Old Bally clubs that were acquired by LA Fitness (affirming my national membership), but alas those clubs were 35, and 50 miles away as well. I will not be allowed to attend any LA Fitness that was not a previous Bally, except the 1 LA Fitness preassigned "home club", conveniently located 40 miles away. LA Fitness does not want Bally's members, unless they pay the $19.99 per month fee. If you pay that, then you're fine. You will receive Statewide Access only. National Access is not an option, unless you buy an LA Fitness membership outright. This is a complete corporate scam! The CEO wants his multimillion dollar salary, and will not have you lowly Bally members (or employees) stand in his way!

I'm sure other individuals caught in the crossfire of this transition, have fallen victim to not being able to obtain refunds, as well as not having the terms of long standing membership agreements established with Bally, honored by LA Fitness. The two entities do not want to be accountable, for being fair with their consumers. I guess their hoping for folks to grow tired, and basically disappear, while they indulge in the profits yielded from genuine clients, who simply want to be treated justly.

Someone needs to be accountable. As reputable fitness/business establishments, please stand up! At this point, I have not received any sound recourse, in having my wife's payment refunded. Unfortunately, just getting the proverbial "runaround", like many others.

I asked him to check with his corporate office, but he refused, saying again that they were wrong. Frankly, this implicit notion that company policy should be dictated to corporate by the local club struck me as peculiar. However, I accepted the terms as my "only alternative" in order to share this contract with LAF's corporate office in Irvine this Monday. I guess we'll find out who runs this company when I pay them a visit at that time.

Contrary to what LA Fitness has said, it does not honor all Bally memberships, including my premier membership. Earlier this fall, Bally had persuaded me to renew for three years one year ahead of the expiration date,15 December 2012, of my membership, so that I renewed until 2015. I was never told of a possible sale of my home club in Long Beach, CA. When Bally finally did notify me of the sale in an email on 30 November 2011, one day before the clubs changed hands, it assured me LA Fitness would assume my membership.

LA Fitness states in writing that Bally members "with an expiration date greater than 12/1/2014 were not acquired, so we don't accept them." I assumed the fault was Bally's, but according to the article in the Los Angeles Times, LA Fitness is at fault here. Indeed, both corporations are lying.