LA fitness Reviews

Over the past 9 months the main water fountains at the Chicago south loop location have been broken. The common excuse "We just had them fixed and they broke again" is used again and again. I have talked to the operations manager and called the customer service line multiple times. I was told to bring my own water. My favorite line from an employee, "Go upstairs to the Panera bread and get water". LA Fitness is not committed to proper upkeep of the property or customer service.

Please be aware as they are running a scam. They made my 16-year-old buy a workout plan for one year whereas we were sold 13 sessions for $380.00. The scam is easy. They sit behind a desk, make you sign on a pad and describe you something different than what they are stating. Promise to send you a contract via email which never comes and then you are stuck into the contract. They had a manager named Andrew who cheated a lot of members and split and now no one has the guts to do right by the consumer. They are all aware that this person made a mess and cheated the consumers but no responsibility is being taken. It is a third class organization with absolutely has no ethics. Shame on them. They have a lot of class action suits filed and now I can see why. Hope the courts make them pay for cheating the public.

I joined the Allen Park club when they opened. I went the first week and was never offered a tour or shown equipment as promised. Eventually, I figured everything out for myself and am ok with this club. However, if you are looking for customer service, I would not recommend it. They have several clubs I have worked out at. The club in Royal Oak, Michigan charges 44$ per month and has older machines than the Allen Park one. They call it a "signature club" probably for the Royal Oak address. The Allen Park and Livonia clubs are currently $29 per month. Price difference makes little sense as you can join at any one and go to all.

LA Fitness at Arcadia allowed a third party company to open class in the swimming pool and close the lane for most the day and every days of the week. And they yelling aloud during training. Keep the emergency door opening for their customers in and out, do not care the other members in the hot spas get cold. Using the any room in the swimming area to setup their equipments. Put a sign to tell you the lane is closed for their class.

I think each and every person who goes to LA Fitness should be aware of the fact that they hire people who have criminal backgrounds. I recently made a call to an LA Fitness who I found out was employing someone who had committed acts of domestic violence, broken a restraining order, and raped the victim. When I informed the manager, his response was that he didn't want to get involved. REALLY? So be forewarned people. You don't know the personal trainers or even the managers of these places and many of them are criminals because this place hires them. I will NEVER be an LA Fitness member. And if anyone from LA Fitness is doing their job even remotely and cares about your brand or your image, you'll get out here and do some reputation management and damage control. Your corporate reputation is complete MUD. Clean it up, clean up your act, and maybe you can redeem yourselves.

I bought a year of personal training, used two sessions and was unable to go back to the club the remaining of the year. But the reason I bought it is because as long as you are a member, your sessions never expire. I called to ask about canceling but it was $1.000 or so, then I try to pay it off but it was the same so I kept paying to use it later when I'm able to get back to the gym. The year was complete, I called to make sure that was it and I told that I need to fill a form to stop charges. That form was going to be emailed to me, all need to do was to sent it to them by the 25th of the month. Well this was the 1st and until the 8th I keeping calling to get the form and they never send it to me. Then I ask for the manager and from thereon I guess my number was saved and the manager could never be reached. Then they said they talked to the manager and it was cancel, I should receive a email confirmation within 24 hours and never got it.

They tell you that you can freeze your account, at no cost. That is incorrect and untrue. You still pay $10 a month. I signed up for a fee of $100 and the pay $24 a month. So that means I still payed 50% of my monthly fee when I froze my account. Then when I phoned to cancel my account, they told me I cannot do this over the phone, but need to come in. I travel frequently so now I have to wait till I am home to cancel this. 80-90% of their employees are in their early 20 (Eastlake Chula Vista) and their young men here definitely need better training. But I guess if the management is sleek and scheming in how they set up their business structure then that's how the rest will follow.

And you won't be able to because I have cancelled this membership. Despite speaking to at least 3 people you continue to call me daily and email me repeatedly. This membership is cancelled for the following reasons:

I have been using gyms my entire life and have never run into this... Very hot and humid outside and very hot and humid inside. This is a new facility... I called corporate, they apologized and said they would handle it. AC worked great in the gym for the following week. Now back to hot and humid even during slow gym times like 11am-3pm. It's ridiculous. They acted like they cared about the gym being an appropriate temperature and it appears they are full of **. Even the childcare room is completely humid/sticky... Feel so bad for the staff and children.

This is the worst gym I have ever been a member of. The staff is unfriendly, the equipment is always being used as furniture for socializing, the lockers rooms aren't clean or well stocked, one bathroom stall was missing a door for weeks, more often than not there's no hot water in the showers, and above all, the cancellation process and fees are beyond ridiculous. There's a lot of pressure to join, and when you realize very quickly what a waste of money it is, it costs you a fortune and a lot of aggravation to cancel. The response from the staff when I requested cancellation of my personal training sessions was simply, "You signed the contract. It was your responsibility to read the fine print, so there's nothing we can do".

I bring my teenage daughter into the club that I have been a member for the past 3 years. My daughter wanted to try the club out, she is off from school now for the summer. I ask a girl for a guest pass for my daughter, she says in a monotone customer-unfriendly way, "that will be $20.00" - reason being I did not set up an appointment with them for a guest pass. I wanted to speak to the manager. Another girl who was supposedly the manager gave me the same story, and then after I said I want to cancel my membership, she said, "let me get you a sales consultant". I said to her I don't need one, I wanted my daughter to try the gym - SHE WAS GOING TO JOIN!

The gym is understaffed. When I would work out in the evening, weights would be everywhere because no one puts them away. DO NOT SIGN UP FOR PERSONAL TRAINING!!! The personal training contract is separate from the gym contract and you CANNOT CANCEL even though you might move 50 miles away and have ZERO access to the gym you still have to pay your personal training fee. And corporate just says that since my contract was signed in Virginia they can't cancel. Are you KIDDING me? Just say it's your corporate policy. It has nothing to do with my state. You can't talk to anyone outside of their corporate call center. And **, the personal training manager, wouldn't call me back.

It takes more than 3 weeks to fix a broken machine or equipment. Most machines have missing pins and staff says that's not their problem. They blame customers for stealing the pins. I've been a member for more than 2 years and it's very frustrating to workout at the Coral Gables location. The place is dirty, messy and the staff doesn't care much about the members. I've complained several times to the administration and their answer is always the same 'we are taking care of it'. It's a shame that a place where so many go to work out their frustrations happens to be the place where you end up more frustrated.

Had a contract for training for a year but was unable to finish training sessions due to illness. LA Fitness told me I would not lose any sessions and would be able to finish them even after the contract was over. Now they changed their procedures and will not let me finish 28 sessions in a reasonable time. They only have 2 trainers which limit their choice.

1 month, 4 calls, 3 hours and 7 people spoken to about cancelling my trainer membership and still at square one. 2 times I've been told it has been cancelled and still no confirmation.

Here is my story: I enrolled with my local gym back in February of this year. A couple weeks later I went in for a free personal fitness assessment after receiving several calls from trainers at the gym. During that hour I was there, I worked with a trainer named **. After that long hour, in which I strained several muscles due to the fact he just jumped right into exercising, no warming up or stretching of any kind, leaving me exhausted from also being up since 5:00 am that morning, and ending the training session around 7:30 pm, your LA Fitness team member took me back over to his desk, where ** advised me I should add on the personal trainer plan to my gym account, as it would provide me with further help in learning how to properly use equipment, exercises etc.

I have been a member of LA Fitness for about 6 years. I recently moved to FL and transferred to Waterford Lakes LA Fitness. This is by far the busiest gym I have ever been to the 50 years I have been going to gyms. It is also the most disgusting, filthiest gym I have ever been to! I have been complaining for 10 months to no avail. You don't even want to go into the locker rooms because they reek so bad! The carpet should have been replaced YEARS ago! Forget about the showers!! Go home to shower. They are disgusting! Mold, flies, worms (seriously - worm in the showers), no soap regularly, no toilet paper regularly, no soap to wash hands regularly (I must admit, only 3 out of 10 even bother to wash their hands in the men's room!)

I enrolled in Feb. for using and hot bath tub, also for aqua fitness sessions. I am not physically fit to use other equipment that I had told manager at time of joining. Since I joined, after a month their pool and hot bath tub are irregularly down in every 15 days and is not able to repair it for continuous 2 months, and it has happened 3 times since I joined. So in 6 months I was able to use their pool for hardly 1 to 1 1/2 month. I regularly come for their aqua fitness at down times. They never intimate and I have to return back as I am not fit to use other equipment. They never give correct update when the pool and hot tub will get repaired. Their manager refused to reimburse my money and has recommended "to join other fitness club that has pool." I have progressed with my back pain as I was not able to use pool and hot bath tub and have lost mental peace with my time and investment.

I first joined LA Fitness in Tucson, AZ back on 04/16/2007. Paid my $150 membership sign up and $25 per month until I had my son in 2011 and then started paying $35 per month to allow him to come into the kids club when he became old enough. Never really had any problem with them other than noticed equipment was constantly out of order, drinking fountains weren't working, and the employees were overall rude with the exception of a few of them here and there. I basically went in, worked out, grabbed my son from the kids club and left. All the while they deducted the money out of my account every month without fail. Just yesterday while leaving the club my son went to get a drink of water with me following close behind, as he does every time we leave the club now. There is no water fountain in the kids club and he is thirsty when we leave, to be expected correct?

We were members for over 3 years and signed up on the 30th day of the month. LA fitness then moved our payment date to the 28th, this is important! When it was time for us to move overseas, we asked about cancellation and were told 30 days. This is not the correct answer. You must cancel 36 days prior to your billing day to avoid any heartache. I spoke to every level of person until I arrived at the 949-255-7200 customer service number and they said that I signed the document and understood it and that they wanted the money. The fact that I paid with my credit card automatically every month was evidently proof that I understood that the 28th was the payment date etc. We did not use the service any day after we gave notice. This is not an honest business relationship and not American.

Another example of corporation coming after your money when you tried to be a good customer. My wife cancelled her LA fitness membership in Sept 2014 since we moved from IL to CA. But after looking at our bank statement in May of 2015, we realized LA Fitness continued charging us every month. When we called them, as expected, they declined to take responsibility by saying cancellation cannot be done over the phone and blamed the associate that gave us the wrong information. When pressed, they agreed to refund 3 months of the charges but not the entire time since cancellation.

Lies, lies, lies. Fraudulent business practices. I worked for this company, and it is the most unethical company there is. They will say anything to you to get a deal. Whether it be for membership sales, or personal training. They have zero ethics or morals. Do not work here! There are so many other gyms that are better and don't practice business like this. Also I quit with a very respectable and polite letter because I could not longer work for my boss who is the district VP of training in Atlanta. He never wished me best of luck moving forward, but rather left me a very threatening voicemail saying I could never use any other LA Fitness in the country. Every negative review you read about this company is true. I know because I worked there and have seen it first hand. Do not ever join here as a member, and whatever you do don't work here!

So I have been dealing with people from their corporate office for about 2 weeks now. I have talked to numerous "managers" (and I put managers in quotations because I don't think ANY of them are actually managers) and have had a horrible horrible experience with every single one of them. I cancelled my membership around the end of April and per my bank account, was charged $20.00 from LA Fitness on the 15th of May, which then resulted in a whole bunch of bank fees because I had insufficient funds at the time. I have dealt with numerous people from corporate telling me to go into a club location, contact an operations manager or keep calling corporate to get my money returned to me, and essentially getting the runaround.

I'm contacting you in regards to 2 separate situations at the recently opened New Lenox facility. When I called to inquire about membership cost, I was told I had to come into the facility to get rates. Fair enough. I figured they wanted to get me in to give me the rates as well as a tour. I stopped by on my way home from work to get some information.

I am a new member to LA Fitness as of the first week of May along with my mom, husband and son. During the initial sign up my husband and I met with **, the manager at your Woodhaven gym. I set up an appointment at that time with ** for a fitness evaluation which was done on May 5th. After my evaluation, he went over the options to have a personal trainer. He used all the perfect applications and successfully sold me on signing a contract for a personal trainer one day a week. That day, he called the trainer that he would be connecting me with and set my first appointment with him that Saturday, May 9th at 12:30. His name is **.

Today my husband and I went to workout at the gym and checked out 5-year old and three-month old into the kids club daycare. After about 25 minutes, I went to go check in on him. He was seated in an ExerSaucer (which he cannot be in that young because he can't support his own head) screaming and crying all while the LA Fitness kids club employee stay there and chatted with some guy at her desk. She didn't even know that they couldn't be in there that young - what the hell, isn't it their job to know? Thank God I went to check in on him or his neck could have had permanent neck damage.

My husband has been a member for years. A gym closer to our home offered crossfit along with regular gym membership and so he decided to join. We have been trying for 2 months to cancel the membership and have been to LA Fitness no less than 4 times trying to cancel. First they told us only the business operations manager can cancel but no matter what time we show up she is never there even though her hours are Monday thru Friday 9-5. 4 times at four different times a day and still excuses.

I cancelled my membership with LA Fitness and received a receipt for membership cancellation. When I received my credit card statement LA Fitness was still charging me. When I send them an email question the charges I received an email back from them stating to call my local gym. When I contacted the one I had been attended by phone, I was told that I had to come in person to cancel the personal trainer. If I cancel my membership to their gym, why would I still pay for their trainers. Once I cancelled my membership everything should have been closed out. Now am out $480.00.

I was a member of another gym for 20 years and LA fitness bought them out. My gym membership was about 120 per year as a benefit of being a 20 year member. They closed most of the gyms down and crammed everyone into a couple filthy gyms. No one ever picks up anything in the buildings. I stopped in this week because I have been busy and have not been to the gym to ask when my payment was due because they always emailed me. The last gym and LA fitness only corresponded with emails when you were due. The girl at the counter told me it was expired.

I am a college student that only needs a gym for 3 months while I am home. I spoke to the general manager and he told me that we could do a month to month contract and that I'd have no enrollment and $34 a month. I asked him how much I would pay for on the day I signed up and he told me I'd pay the initial 34 (I wasn't going to have a good paycheck due to just starting my summer job 3 days prior). After signing up I was charged 70 dollars saying I have to pay first and last month's fee. Had I known that I wouldn't have signed up for financial reasons. I was told that I had heard wrong and that he told me the cost before swiping my card which is untrue!! I'm upset now because they are blaming me telling me I wasn't listening when I know they didn't mention 70 dollars because I wouldn't have signed up. I am upset because I now have no money and they don't care that they all lied.

So, like a lot of others I signed up for training, and was not told it would go on forever. However, my issue is even bigger. Because of travel for work, I paid for 45 sessions I did not use!! When I first talked to them about these (as I was cancelling the financial part) I was told I could use them whenever, they would last forever. However, now they have disappeared from my account, and when I talked the to gym tonight, I was told they "expire" a year after the account goes inactive. When I tell them my account has never been inactive, they tell me they mean the Personal training account!! So hundreds of dollars, gone. I intend to continue to fight them over this, but just as loudly tell anyone looking to use them to not deal with slime!!!

The gym itself is not terrible however it is also not very forthcoming. I was told the day I signed up that there is no time limit on treadmills as I usually run for an hour. The next week when I came in I saw a sign for 20 minute time limit on cardio with people waiting. I built a home gym and kept forgetting to cancel my LA fitness membership. Called today and was told I need to come by for a form or get it online. Asked what fax I need to send it to and was told I have to mail it. The signup was a bunch of attempts to squeeze a few extra bucks out of me which I attributed to an overzealous commission based sales rep but this is ridiculous. You can sign up by walking in and promising to pay but it requires 10 steps to cancel and going to the location isn't sufficient! This type of business practice is what makes people distrust capitalism.

I became a member of LA Fitness on February 9, 2015, with Membership Number **. I joined at and utilize the LA Fitness located at 19550 Restaurant Row, Houston Texas 77084, and telephone number (281) 578-0115. They made me sign the keypad I never had a chance to read the screen. They didn't explain its contents and told me that it was the contract. I asked for one month training, I started getting charges of $280.00 per month for trainers. I spoke to the Trainer Manager, Mr. **, email **. He told me that I signed a contract for 12 months for training sessions at a monthly rate of $280.00. He also remarked that it couldn't be cancelled. Later, I spoke to the location manager Mr. **, Cellular ** and office phone **. He told me that I have to pay for the training for one year.

My boyfriend and I joined LA Fitness in Royal Oak Michigan in November of 2013. Paid our monthly dues. Everything was going well as my boyfriend was assisting and working in with me. After reading most of these reviews I'm glad I never signed up with one of their trainers!! In spite of the fact that the staff was continually turning over, the equipment was out of order or in poor maintenance, we just did our thing. Yes I had stuff stolen but considered that my fault since they handed out free passes like candy and never mandated the guest be accompanied by a paying member.

I originally joined LA Fitness over a year ago because of the West Seattle location, that is still not open! At the Southcenter location, I was literally pushed off a piece of equipment, as the member mumbled, "I was on this machine before you, so get off!" The staff did very little to assist me, except, transfer me to the new Burien gym.

I've been coming to LA Fitness for two years now. The central San Antonio location has made some major changes. The female maintenance woman in the mornings was horrible and looked like a slob, and the gym was suffering with the way it looked. The new cleaning staff is great. The new manager ** is super super nice and always looks great. I love going to LA Fitness again and I like the new staff. I recommended my gym to my friends and coworkers. I told my best friend that she was throwing away money at Lifetime Fitness, and don't even think about going to nasty Golds. My gym is awesome!

When I visited the gym and inquired about the facility and options they are very polite and accommodating to your request. Took me for tour and showed me all the facilities. Post the tour they wanted me to sign up and even I was interested to join since that is the reason to visit them. While giving me the break up their manager has told me that I can walk out anytime without any obligations and commitments and will get the prorate benefits, so I have decided to sign up and paid in advance for entire year because of some level of discount.

When I signed up for personal training at LA Fitness, I thought I was signing up for 1 year. Then I see them continue to take money out of my account after the so called "1 year contract" has been fulfilled. When I finally find the contract and read it more carefully, I see the initial term acknowledgement which they only PARTIALLY go over with you. They go over the initial terms but skip the part that says automated billing will come out of your account until you send written notice to them! I'm sure they have made an enormous amount of money with this because unless you read the contract again at home you won't know they do this until the first "additional" payment comes out of your account! I think this is totally dishonest and do not wish to continue doing business with such a shady company!

I asked LA Fitness staff to change the TV station on the Seattle Mariners baseball game, and they refuse to do so. The excuse to employee stated and her name is **, was that she can get in trouble by her manager for changing the channel. She did not offer me any solution or when I ask to speak to a supervisor and manager she did not offer me any contact information. She said she didn't want to bother them. So my concern is, I pay for a membership, they have 11 TVs and not one station was on our home team the Seattle Mariners two nights in a row. We asked the staff to change the channel to a game.

I have been working out with a trainer at LA Fitness for almost a year. At one point, I coughed, and a front desk employee by the name of ** asked me if I was contagious. My trainer told her no, that I'm just sick. Afterwards, she made a rude comment, and said "I could be ebola." That is way out of line. I called and complained many times to management. They said they will have a talk with her and said she's wrong. But when I confronted her, she said, she never had a talk with management because she never made that comment to me. My trainer also denied hearing it. Therefore it's their word against mine, and they're covering up the harassment. It's unfortunate to have ignorant and rude people like ** work for a company like LA Fitness. She is the reason to why I am canceling my membership.

I was a personal trainer at the Lynnwood, WA LA Fitness location for just one month. When I initially sat down for my interview, the personal training director, **, was enthusiastic, intelligent, and really knew his stuff when it comes to training. When I told him that client care and safety was my number one priority, he liked what he heard and brought me on board. At first I was excited. Then reality started to sink in. The district VP was hounding around looking to roll heads from the get-go. He would come in and gather the sales team and brow-beat them with his misguided sales philosophy, loudly spouting his nonsense (and obscenities) right in front of members and my clients. He also said derogatory things about overweight people. The sales team on a very good day doesn't get much done.

When I took a tour of the new LA Fitness center on 4412 North Shepherd, Houston, TX, I liked what I saw. The facility was very clean and the trainer that gave me a tour was very friendly. She told me about the program where a fitness trainer will show you the right way to do the exercises and the proper way of using the equipment. She said that when you join you can cancel the trainer program whenever you like. Just tell them that you just want to use what you were trained on and when you wanted to start out again let them know.

We went to the New Lenox club when it just opened and sat down with their sales rep. We disclosed that our son was 13 and wanted to be able to swim there in the off-season. The LA Fitness rep says that would be no problem, and that he could lift weights as well. The next day when we tried to use the facilities, they said he could not, as you had to be at least 14. This was the main reason we joined. Not only were we lied to, they are making it very hard to get out of the membership now - despite the fact that we joined one day ago. So this center is off to a very bad start. I would be very wary of this place. LifeTime Fitness is a better choice if you're in the SW Suburbs of Chicago. LA Fitness has a poor selection of trainers at this point too - and group fitness opportunities are scarce.

I had sign up for personal trainer. It was going good till she left. So I didn't want to train with no one else. So I try to cancel my contract but couldn't. So now I'm paying 160 a month and I'm not using their trainer. Once my last payment is up I'm going to 24 hours gym.

When I signed up for personal training I said over and over I would only agree to a 6 month contract. They told me ok, but later found out it automatically continued taking $540 a month out of my debit anyways. I fought with them getting it stopped after 2 more months of withdrawals. That's an extra $1,080. I found out they trick everyone by not telling them they put that in the contract anyways even if you say no.

Let me preface with this. Their gym and equipment are pretty good. Not excellent, but I definitely don't have any major complaints. My real complaint is well known from LA Fitness, their corporate level policies, recruitment gimmicks, seemingly mentally ** employees and instructors are and their downright scams and trickery regarding cancellation and hidden fees. My (ex) girlfriend and I had a membership and eventually wanted to cancel it for a cheaper alternative. I followed the instructions to cancel my membership and it was never done. After going in person to cancel it, during the time frame I was told to come, the magical person who can click a button to cancel my subscription wasn't in. Oh, and he wasn't in the next day either.

I joined LA Fitness in January 2015 and signed up for a trainer with the understanding that I could cancel at any time with 30 day notice. I mentioned that I was an organ donor and would miss multiple months starting in February 9, 2015 because of organ donation. I was told that the trainer services would be suspended and I would not have to pay the $180 during this period of time. Much to my shock, I was billed for February 2015 and double billed in March 2015. I am AMAZED at the LACK OF PROFESSIONALISM because when I called to resolve the issue the representatives hung up on me. I expected a more professional response and understanding when I tried to do good for someone else, Only to find that LA Fitness is just concerned about money. Why does LA Fitness represent good health for people while harming people emotionally, physically by their reaction to inquiries and financially.

I had been going to this gym and had a Master Trainer for about 2 years. I was very fit. After going away for vacation for 2 weeks, I got back and found my trainer gave away my standard days/times for our sessions. I went from 3 sessions a week, to 1. I began losing my strength and complained that I could hardly get a session. He recommended a boot camp class in the meantime. When about to pick up a weight for one of the exercises that required a twisting of the hips while bending down with the weight, he told me to get a heavier weight. During that exercise, I ended up tearing a ligament in my lower back. An MRI later and thousands of dollars in chiropractor visits, I then requested a refund for the 35 or so sessions that I paid for in advance due to my injury. For nothing would they give me a refund, nor would they transfer the sessions to my son.

La Fitness, I believe it would be of your best interest to know of the interaction that I, one of your long term members (from several other accounts) have had. I am currently a member of an LA Fitness in San Antonio, TX and I am incredibly disappointed with the lack of respect and professionalism of the LA Fitness manager that I dealt with today. **, the current manager of the LA Fitness off of 410 and Blanco in San Antonio was completely inappropriate with his actions and words toward me today and I am incredibly offended. I previously held this company with very high respect but the lack of respect of this manager that LA Fitness has hired and termed a "good fit" for this company is incredibly upsetting and I am on the verge of quitting my membership there altogether. The way I was treated today was absolutely absurd and I'd hope that an appropriate action be taken to compensate for the abominable interaction that I had today.

I was fortunate to enroll via Humana's Silver Sneakers program. However the 'Personal Trainer' spent at least half the session trying to sell me on a regular personal trainer program even though I told him from the outset that I couldn't afford it. In the end he got it down to $166 per month and I would have to sign a contract to have it automatically debited from my bank account monthly for the duration of the contract. He fumbled through the bicycle and rowing equipment without explaining how to adjust. Today I went to Anytime Fitness at Metro West and got a very thorough and comprehensive session. This is where I will be going.

Just over a year ago, LA fitness hired me as a PTA, which works under a PTD. Right out of the gates, I was kicking butt booking appts. and establishing relationships. I was outperforming the PTD, and so after 3 or 4 days he pulls me aside and fires me. He tells me LA Fitness doesn't like my style. It hurt me, but I kept on trucking forward. I didn't let that affect my workouts, so I continued to workout there 5 days a week.

Hi, I am a member of your club at Eglinton and Warden avenue in Scarborough. I find the facilities very dirty and unattended, the showers smell of stale water and the drains are stained with brown water, left there for weeks. The showers have dirt and band aids left there for days and weeks. I don't understand how a company that has so many clubs and staff neglect their clubs in such a manner. It is disgusting to take a shower and walk bare foot in the change rooms.

LA Fitness Ocoee - Always dirty, seems there is no cleaning staff at all in this gym. The teachers sweep the floor before class but there is crap all over the floors from months of no mopping! Makes yoga class really gross when your face is near all that gunk. The bathrooms have been extraordinarily dirty lately, does any staff ever check the women's room? Even the black mat going into the wet area is full of nasty debris, hair, dirt and who knows what! Looks like this gym might be one they are closing down?

Two of LA Fitness employees (**) deceitfully signed me up for 1 year Personal Training contract instead of 1 month of Personal Training sessions as I requested. On January 25th I came to LA Fitness (4850 Little Rd., Arlington, TX 76017) with my parents to sign up my mother for 1 month of personal training sessions twice a week (I paid). ** gave me an electronic pad to sign and when I leaned forward to look at their monitor to see what I'm signing, ** said that this is just a standard procedure, a waiver releasing LA Fitness of liability in case I get hurt. There was no mentioning of CONTRACT in our conversation at all! My parents and I made it pretty clear that we are looking for 1 month of personal training sessions only.

I went into my club in January to cancel my membership. I was TOLD the only way to cancel was to download a form and mail it in. I did that, in march while checking my credit card statement i noticed that LA fitness had been charging me for 2 months? I called and was told by a supervisor that they never received my letter, and that I could have cancelled right at the club? He said he would cancel my membership, but would not refund my money?

I just had a baby and decided I would join the gym that was near my work, more convenient to work out before work. I chose LA Fitness as it was less than 5 minutes from my office. As soon as I walked in I was sat down and told if I wanted results I needed to get going and join today. They would waive their regular fees as a part of a special (which they did NOT as I checked my CC statement about a week later and I paid well over $300 as a "fee" to join). I was then told I needed to add additional costs to the regular membership to have access to the club near my house and they said it was a difference of just a "few dollars". Checked my CC statement again and apparently a few dollars is $25.00 to them. I was FURIOUS.

I signed up on 2/20/15 and I'm not setting foot into any LA Fitness ever again. I've experience the worst customer service ever and the staff are grimy and crooks. I understand that they're running a business, but they're screwing people over on a daily basis. Long story short, I signed a personal training contract after making myself clear that I only wanted the three month program, but I come to find out that the lady signed me up for 12. I didn't read the contract because I figured that she knew exactly what I wanted. I confronted her about the issue and she completely denied it.

We will not renew our membership at this club. We have been members about 5 years, and it has gone downhill since then. My husband's locker was broken into twice, and no one seems to care. They do not fix equipment on a timely basis, and the bathrooms and locker rooms are disgusting. Very high turnover rate with staff.

When I signed up for the gym I was new to the area and as it was the holidays they had specials for new sign ups. I did ask about personal training and was concerned about the contract for training as it said it was set for 12 months. After speaking to the manager, ** , and TWO other sales associates they ALL confirmed it was just to lock in the price for a year but could cancel my membership and my training at any time.... It was just to get a cheaper discount. Well, 5 months later and this location not being able to keep ANY trainer and trainers not showing up, and excuse after excuse and just pure laziness and incompetence by ** the new manager I was already upset.

I have been a member in the Jensen Beach LA Fitness for less than a year. Blue Cross offered me access to thousands of gym for a flat rate. I could go to any of the gyms on any day, and a different gym every day if I like. I signed up, and then tried to cancel my LA Fitness account, but that is not possible. You have to cancel when a manager is on duty, so you must go during your work day. Then once you do get to cancel, they keep your last month fee, as they said it is not refundable. So I am double billed for health care this month, and it makes no to them.

So, on July 2, 2013 I take out a membership-- paid $149.00 initiation and $44.95 a month which is only $5.00 more for racquetball and towels service of which I use neither and this club has no towel service.

I joined L A Fitness last September. From day one they were incompetent. They spelled my email address wrong. When I told them the manager replied, "We can't really fix that. This problem can only be fixed by our corporate office in California." Long story short, they never fixed it. I made the mistake of signing a personal training contract for one year. The fee was 90 dollars a hen. I was to receive 2 half hour sessions a month and 7 "free" sessions. My trainer was great. Unfortunately, after six months His boss **, promoted him and made him a "Master Trainer." The bad news was if I wanted to remain with my original trainer, I had to pay another 7 dollars per workout or I couldn't workout with him. I never knew when I was going to be billed or how many sessions I even had each month. I opted to buy out my contract because I thought I shouldn't have to pay for my trainer's promotion. Why couldn't LA Fitness pay it?

DO NOT BUY INTO THE PRO RESULT PROGRAM! Your training sessions allotted to you EXPIRE and no one contacts you about when the expiration draws near and you will receive NO alert about it. I was not able to use my sessions before expiration because LA Fitness has A HUGE TURNOVER RATE when it comes to their trainers and I have gone through 5-7 different trainers throughout the program. This means I had to go through a week or longer with no trainer before I could set up with a new one which means I would have to go through double the need for a trainer within a week just to utilize the sessions so they would not be lost.

I love LA fitness gym. BUT your gyms are dirty, restroom / shower suck. Why is it so hard to hire a cleaning person or staff? It would make for a healthy clean gym for everyone, then I wouldn't get jock infection. Baltimore MD. RT. #1 GYM & RT. 40 GYM

Purchased a membership for my son who used LA Fitness for a couple of years. The membership fee was auto debit from my credit card account. When my son moved I called to cancel and was told I would have to go in to cancel or go on line. I went on line and the process was so long and required so much information that I was not comfortable with. I went into the facility to cancel and asked several times while there if it was cancelled and also reiterated not to charge my card. The girls behind the desk assured me that it was cancelled. I get my credit card statement and there was a charge from LA Fitness!

Every time I go to the locker room it is grossly dirty. They hired a girl to clean and she mops with dirty water and spreads germs all over. The lockers are never cleaned out, etc... There has been trash in the Sauna for months. No one ever cleans in there and people go into the Sauna with shoes. This make no sense to me. Again, every time I go into the pool the floor is dirty. The pool has junk in it and looks like it has not been cleaned for days and has an odor. Workers do not promote the LA Fitness rules to make sure people are wiping down machines. The front desk workers are not friendly at all except for two of them. One of your managers is extremely unfriendly. There is a custodian and he tries to intimidate your customers. One day I was leaving the women's locker room and he had a bunch of light bulbs right by the entrance. I almost fell and had to jump over them and hurt my back. He just stood there daring me to say something.

I have joined with my family and each time I take my kids to the Leesburg LA fitness, the manager always give us hard time because of my kids age 14 and 15. My kids always play basketball and they don't use any equipments. I pay for my kids too but they can't use the gym! Very unprofessional manager LA fitness hire. I don't know what criteria they look before they hire. I will tell all my family and friends not to sign up and cancel their membership just because of this manager at Leesburg. I gave zero star out of five to this location.

I get charge twice the same day. I get the wrong information from them. They are just scam artists. Liars. They will steal Your money one way or other with the cancellation or with the sections. It's this guy ** the manager from Aventura location that really need to be careful. He is good at convincing people to buy this things and then will say he can't do anything to help or get your money back. He did the same when he was the manager at crunch at Sunny Isles. What a joke is everything and everyone on this gym. I'm glad I cancel even is cost me $1760 which of course make upset but well nothing you can do when you dealing with this kind of people. DON'T you sign anything with them!! You will get ripped off.

I have been with LA Fitness for about a year now. Nice gym. However, I have been locked in a training contract for a year. $220.00 a Month on top of 2 Membership fees (My girlfriend and I - $36.00 each) and I only meant to sign up for 6 months. I have no idea how I was pushed into a year, which by the way they refuse to show me my agreement... It took 4-5 months to find a decent trainer that really cared at all about doing their job. My trainer now is amazing. The billing is dreadful. I can't afford this bill. Not to mention whoever is in charge of billing is terrible. How am I supposed to count on someone billing me on the new mysterious day every month.

I joined on January 25, 2015. I signed myself and guest privileges, totaling to 49.99 a month. On February 2, 2015 I asked to have guest privileges removed from my account because I would not be bringing a guest during the times I was exercising. The employees at the front desk said it was taken care of. On February 25, 2015 my card was charged $54.19. I contacted LA Fitness and was told they had no information about dropping guest privileges from my account. I asked for a refund of the additional $20.00 and was told LA Fitness does not give refunds. I asked that the money be placed towards the next months payment and they said no. I was given an extra 30 days to bring a guest for free. That was all they could do for me. This is insane! I dropped the extra account because I had no use for it! Thieves is what they are. I am truly disgusted that a national corporation like this is going to steal from it's customers.

My issues will hopefully be resolved. I went to LA fitness seeking personal help. It seems it was a scam with my sessions!! The people who ran the scam are fired - all of them!! The new management is amazing. I however paid more today because of old car dealer catfish mentality. I am going to reach out to corporate and trust this matter will be handled. I have positive thoughts on this matter. If not, I will nail this company to the wall!! Please do not play with my health!!! When you have an organization geared to help people, scams in this day age will not be tolerated. As a brand, LA Fitness clearly understands based on their advertising - health first!! Payment is not my issue, bait and switch is my concern. I adore my trainer and the manager. I love how they help me!!! I am just curious to see corporate's direction!! Wish me luck!!

** who claimed that he was the Manager of LA Fitness Uptown Minneapolis power abused me and kicked me out last night for no reason... I received a 3 days guest pass on 02/25/2015 and when I came last night for my second night, he said I have to register or else I won't use the Gym. What is that supposed to mean? Do I have to sign by force? OMG I've never seen such an ignorant manager in my entire life. I'm still shaking my head...

Monday February 23, 2015 Lake Success NY location someone broke into the men's locker room. Open the locker and stole $230 from the wallet. Spoke with Gabriella. No one is doing anything to catch these thieves. I'm going to the police now.

LA Fitness is a poorly run health club. Their Torrance location hires a bunch of young people who have no people skills at all. They have an attitude, they are not nice and never helpful at all. As a former member of the club, I had to leave because every time I went there, they always made dirty faces at me and also made me feel bad about myself. No matter what you tell them, nothing changes. Their corporate office phone number is just connected to a club manager and you can not ever get through to their corporate office. They do not accept email from members and basically it seems to me that they just do not care.

Trainer gets fired. Nobody contacts me. Find out from him a week later. Walk in to get a new one. Luke says, "Don't worry, I'll set you up with someone else. We'll call." 5 days later, walk back in to terminate my remaining sessions as I have not heard from anyone. Michelle says, "Sure, we can cancel but it will cost you half of remaining dues $560. We can take care of that now." So I get immediate service when they want my money but basically begged to be served for 3 weeks with no response. I told them I lived up to my end of contract and they failed on their end so this was unacceptable. They gave me a corporate number to call with the same result. I told them I wanted to terminate but if they take my money it was going to cost them much more as family and friends would not renew their contracts as well.

I was signed up for a 6 month personal training membership without a thorough explanation of the terms and conditions. One of which states that the ONLY way to cancel is by paying 50% the total balance of session in which at that point you wouldn't receive ANY more sessions. The first time I went to cancel they told me it would cost $780 and I wouldn't be able to train anymore. I immediately went back to the person that signed me up and told him he NEVER explained that this was a contracted term of 6 months. The only solution he offered me was to commit fraud by stating I was relocating to an area where LA Fitness wasn't located.

I recently moved to Farmingdale and started using the Farmingdale club. I think the employees are all very friendly and the club is usually very clean . The machines are very rarely out of order and if they are they are repaired quickly. I have been a member of other clubs and the upkeep can be sloppy as many members pass through the club each day.

One of the worst service experience I have ever had. They added my flatmate to my family account without informing me and I paid for his membership for 6 months even if he is not in USA. The only reason that they added to my account, we are living in the same house and they couldn't get the payment from his bank account, so it is easy for them just to add him to my account! So wise! So gipsy!

I never authorized charges to my credit card and they charged 2 months of membership to that same credit card. I contacted LA Fitness and wrote a letter requesting a refund to my credit card and cancelled the membership. They offered to extend my membership (This membership will expire on 12/27/2014 and includes application of your pre-paid dues at the time of enrollment).

My dad, brother, and I were at the LA Fitness in highland Ca, on February 15 and got locked in! The lady from the front desk told us to get out the Jacuzzi so we got out and got dressed. By the time we got out of the lockers, no one was there. It was pitch black dark. We couldn't see anything and none of the phones were working. The sheriff had to come get us out! Worst experience ever!

I worked out with a master trainer on 1 occasion as a demonstration of a training session, and it was terrible. The next day, my back felt awful, I couldn't go to work. I called the gym to reduce the number of training sessions I had originally signed up for and the manager assured me they would change my program. Now a month later, they are still billing me for all the original sessions and will not answer my calls or speak with me. The training manager said that it would affect the trainer's commission for the sale who sold me the sessions and he didn't want to do that. Apparently, their sales commissions are more important than their customers.

Just opened an account with Corey on 2/6/15 for my wife and myself. First time in the gym 2/9/15, and we took our 3 kids to kid play area and hit the treadmill and stretched out. I brought a "Husky" folder with paper and pen to write down our heaviest weight limit for each exercise (all leg machines). We went to use the smith machine to max out on squats. My wife went first and then right when I was going into my turn I had an assistant manager named SEAN ** come to me in a very threatening body stance and yelling at the top of his lungs in front of about 30 people that I am not allowed to "coach" because we have to pay for personal trainers.

I love working out, but this place is not clean. I finally canceled my membership. I heard on the other side of town, they have around the clock housekeeping, but not at this location. I think this is the busiest location in the Atlanta area, but yet treated the worst. As I stated, I love working out, and I was there every day, sometimes twice a day. There was one girl name Anita, who actually cleaned the place like it was her home, but for whatever reason, they got rid of her. I walked out and saw blood on the floor, I saw roaches coming out of the lockers, tissue everywhere and this would be early in the morning. I was like dang, shouldn't this place have been cleaned last night.

The actual Gym is fine. However, if you would like to actually use the pool - forget it. Let me preface this by saying that everybody should learn to swim - but that is what a YMCA or a school is for. When I joined LA fitness was adults only - you got in... you got out - you went to work. But, now, they opened up the pool to the British swim schools so essentially they are double dipping - getting paid by both LA fitness members and the BSS. They close the lanes for hours at a time on the weekends, and on the busiest hours after work. As an endurance athlete, your long distances are done on the weekend... so, you are screwed. That and the pool doesn't even open until 6 am, and the gym (if you are lucky doesn't even open the door until 8..8:30 ish on the weekends), and then they have the aqua fit class for the older adults... so the lap swim times are very slim. Oh and the pool is closed from 3-4.

I joined a couple of days ago online. I get a call from an Adam wanting me to come in for my free assessment. Free iPad, $150.00 to sign up. We go through the assessment - all the tests to show you how fat and out of shape you are - and go through laundry list of question. At the end of it all, they would not set up a workout plan for me unless I sign up for a personal trainer... NOT HAPPY.

LA Fitness claims they will return your money if it is your first time into their gym. I got charged for first and last months' "dues" and will not be getting the money back because I was unable to attend the gym within the 3 days I had this offer. I had a police report done and about to do a second one because my cell phone with my ID and check card was stolen from LA Fitness and they will not help to fix the problem or do anything about this. This was my first time into your gym and was in there for roughly 2 hours and that's with looking for my cell phone.

Manager kicked me out because I didn't have a driver's license with me but I had my gym pass. Pic was old, but had name, address, etc. She was going to keep my pass too and deactivate entire family account because of this. Terrible customer service.

Corporate Office of LA Fitness told my husband they would not honor contract for giving him personal training sessions (77 sessions for me, 45 sessions for him, at $45/session, totaling almost $3,500!) because they expired and were not used within 30 days of my husband paying for them back in 2008. My husband was never told about any cancellation policy and the personal trainer of LA Fitness was not aware of this expired personal training sessions policy until just recently. He did not know of this contract clause, nor did he know LA Fitness was enforcing any such policy. My husband should either get a refund or get the training sessions he paid for!

The LA Fitness sales person convinced me to purchase some training time because they were having a sale at the time 8 mile & 94. Usually I never fall for their bull, long story short. I think they running some kind of Ponzi scheme. The gym staff are crooks!!! La Fitness needs to do better.

I do not trust their business practices and would not recommend them to others on these grounds.

As of today 2/3/15 the door going into the men's sauna has been absent a door knob for 18 days. A piece of wire with sharp edges serve as a means to open and shut. Managers are aware of the safety hazard this presents. I told them myself.

I joined LA Fitness and was happy with the facility itself and its classes but the management and employees make up for it. Everyone is given a free fitness assessment when they join and then they drag you through why you need a personal trainer. Despite repeated attempts at declining the manager finally convinced me to sign up. I was only going to do it for a couple months to get used to new gym. I go to cancel the contract and come to find out the terms of the contract were not explained to me fully. They want you to pay for at least half of what you don't use.

LA Fitness are training their employees to become horrible people. They are unethical. They make you sign their contracts giving the minimum information without explaining the cancellation policy. They lied to us saying that there is no contract when we ended up with big contract. They said it is a simple phone call to cancel. This is a big lie. The only way is to send a letter to a PO Box and wait until you receive an email to confirm receiving your letter. There is no phone number to call. No giving time when the cancellation will take place. Lawyers please stop them from doing this unethical business. Please someone somehow should sue LA Fitness.

Someone broke into my locker on Friday around 8 pm (January 30th). The front desk confirmed another member complained about same thing a bit earlier. They stole all my cash: 150$ and nicely left me the dollar bills. The lock was nowhere to be found. I have members to many gyms and it never happened to me. I will file a claim to the police.

I have an LA Fitness gym membership, the personal training manager asked me if I wanted to do an assessment test for "free" and I agreed. After doing test he started trying to pressure me into getting a personal trainer and me thinking ok I might need this for a couple months said alright... While going through the paperwork he did not, I repeat, did not tell me that it was for a whole year. He did tell me that it was month to month and that I could cancel at anytime but I would have to pay half the price (the price of what he did not say).

My husband and I joined a gym and decided to look into cost for a personal trainer. The sales rep informed us that there was no commitment and we could cancel at any time. We confirmed that information with the manager at that time. Since we had just bought our first home we didn't were not sure about all of our bills, etc. At the time of us signing we never received a paper copy and were informed we would get it in an email. Upon receipt via email I contacted the branch and was informed by a manager that I had signed and could not cancel. These people lied about everything they had presented to me and my husband.

Two months ago, I went to LA Fitness Arcadia branch to ask for a 2 months contract because I will be there only for one month something. There were 3 staffs I talked to in two days. None of them mentioned that I need to cancel the membership myself when my contract is over. And I have even asked if there will be more billing after, the staff I spoke to at the time said no, that's it. Two months.

My husband signed up for personal training with LA in Oct. Later, after a month he had a surgery and was in a position to go to GYM. So, when we called to cancel the service, they wouldn't do the cancellation until we get a letter from the Dr. saying he is "Totally Disabled" and we have to post to LA office. When signing the contract the manager in Atlanta branch was so helpful and did not explain the cancel terms correctly, but to cancel the service he was asked to call LA office, and they are not involved in the cancellation process. It is taking forever to cancel the service even after submitting the letter. My advice to you all is do not ever take personal training with LA, for that matter do not even get a membership in LA.

Bethel Park Facility Shameful - I have been going to this gym, mainly for the classes. But I am seriously looking elsewhere. The instructors are great but the gym itself is dirty, dirty, dirty. They simply do not have hardly any people cleaning. The floor where exercise classes are taught has the same sweat marks day after day (no one mops this floor). Light bulbs have been burned out for two weeks now, so one side of the room is completely dark.

Due to senseless rules and regulations, LA Fitness Tampa Bay got rid of our best instructors and all we are left with are mediocre classes.

I first contacted LA Fitness about cancelling my membership on 9/1/14. I asked the rep on the phone regarding cancellation and they directed me to a link. Each time I attempted to go online, it would not allow me to print the cancellation form. I went to the fitness club several times but on several occasions, the general manager left early for the day or had not come in. I called the corporate office again and informed them about my difficulties of accessing the cancellation form and getting in touch of the club manager. They continue to put me in circles, I got fed up, dropping the medical documentation at the club. The cancellation finally got process but much later than I planned. I received the refund; however, for a lesser amount than I anticipated. I feel the company misguided me in order to provide me a smaller refund.

I had been a member of LA Fitness for 10 years and had been paying my membership fee consistently even if I rarely use it. I have a group membership with my friend and my sister. After a long period of time of not going to the gym due to my pregnancy and child birth on 2013, I decided to attend Jody's Kickboxing class yesterday, Monday, January 19, 2015, at 5:45 pm. Jody's kickboxing class is the one and only class and also the one and only reason I go to LA Fitness in Northridge. I excitedly left work early to arrive at the gym for the 5:45 pm class on time. I came in to the club and had my ID card scanned, right when the front desk person gave my card back to me I rushed towards the room where Jody had already started her class.

Had a good experience with LA Fitness until I tried to cancel. They make it so you have to go into the gym 9am - 5pm Monday to Friday which is impossible for someone who works regular work hours. Then you ask other options and any gym you call is rude about it and laugh because you have no options. They change their contract rules without informing their members (because I was informed I could go in any time and cancel since I signed up at 7pm, but due to recent changes with no warning, no longer allow this). And the only other way to cancel is if you mail in your cancelling which they said takes a minimum of two weeks so you have to pay for an extra month that you will not use. Not happy. Will not get another membership with this gym.

Having just joined LA Fitness this week, and after using it for only the second time, I have several complaints, all indicative that this club is not being managed very well. Women's locker room showers. On Saturday, Jan 17, 2015, at 8:30 a.m., there was no hot water. The water was barely lukewarm after running it for several minutes. The attendant said she did not know anything about this, even though the club had been open since 5:30 a.m. There is very bad water flow from the shower heads in the women's locker room. This may be due to a calcium build up, which could be remedied with a good vinegar soak. But new shower heads are very inexpensive and are definitely indicated here. On Thursday, Jan 15, 2015, at 10:30 a.m., the women's locker room showers looked like they had not been cleaned in at least several days. There were also long strands of hair in the drains of all 6 showers.

I was a member for about 3 years, then moved away and let my membership expire at the contract end-date. That didn't stop this bunch of low lifes from calling me at least 10-15 times, despite my first 4-5 attempts to tell them that I would not renew. "Oh, sorry, we didn't know you had already told us that." **. They simply harass people to get you to rejoin. I heard someone compare LA fitness reps to a bunch of used-car salesmen, but I think that's incredibly unfair to used-car salesman, who are more ethical than this bunch. Avoid them at all costs.

I would pay 100x the amount of money to have my child supervised better. With my first child 7 years ago, security was a lot better at other jobs. This LA Fitness has the childcare right up front completely covered in glass windows, no blinds, no tint. Anyone driving by the gym can just watch your children. It's creepy. No cameras. No locks, no codes. One or two young girls or an elderly woman watching your children. When you work out you can't see entrance to kids club but everyone outside can, and anyone just walking in the door can. Don't trust this sorry excuse.

I have a son who is in college working on a doctorate. I am terribly concerned about his weight gain. I went into the Lake Zurich, IL LA fitness center. I wasn't certain between work and school he could do it but I'm dad. I was floored by the cost of instruction but he's my son and I'm concerned so I swallowed the cost @ 200.00 for training and 29.99 a month for membership. I was floored and the instructor assured me not to worry so I took solace in his assurances.

Due to a job relocation, I was forced to cancel my membership. Thirty-two personal training appointments had accrued on my account due to my job requiring travel. When I put in my cancellation request I asked for a refund on the unused appointments. According to their policy, all appointments that have been paid for are non-refundable for any reason. They are also non-transferable so I can't even give them to a family member. Unless I can use 32 appointments in 10 days, LA Fitness will have effectively stolen over $1000 from me for services that have not been rendered. Then they have the audacity to tell me that if I were to rejoin in the future, they may be able to give me some of the sessions back. I replied that I will never be back after this treatment not to mention that there are, and most likely won't, be any clubs within 30 miles of my new residence. Avoid corporate training like the plague!

I have been getting multiple multiple phones calls from L.A. Fitness daily for payment on my account. My bank account was breached and the bank blocked my account until I receive new account information. I told L.A. Fitness that once I get my account back in order, I will submit the monthly payment. This has only been two to three weeks and everyday I get calls from them 2-5 times a day. My phone is also my work phone and I have told them every time to stop calling the number. I am fully aware a payment is needed and will make the payment. This is harassment and a total disrespect with for my. Does anyone else have this experience?

I used to go to Vision Quest gym, where I only paid $19 a month. LA Fitness bought that gym, but they promised all Vision Quest members that they would still get to pay the Vision Quest price, $19. At that time, I froze my account because I wasn't going to go to the gym for a little. LA promised that if I unfreeze my account within 6 months, I would not be charged any fees and I would still continue paying $19. They gave me paperwork and I received an email to prove it. Couple months later, I decided to go back to the gym. The manager that was unfreezing my account told me I needed to pay a $60 fee. I showed her the paperwork and emails that stated I didn't have to pay any fees but she ignored them and told me she wouldn't unfreeze my account unless I paid.

I cancelled personal trainer and put service on hold, for two months, and was told after two months contract would end. After two months they charged me two month worth of services which I never wanted. They refuse to give refund. Now they say after two month service continued.

Lights went out in the locker room, without warning. I quickly finished getting dressed, only to find two staffers about to lock me into the dark building. The response, "What's YOUR problem?!"

I had knee surgery. After I finish my therapy I wanted to try a trainer for a couple months. I made known to LA fitness I just wanted a 2-month term. She talk me into a contract and said I can come and cancel anytime. Well with travel on my job and other problems I forgot to cancel. And I received no training. I did not hear from LA fitness for 5 months. I saw a bank statement showing that they were taking the $135 per month for a trainer faithfully each month. I went to cancel and they said no. The person who signed me up no longer work there. No manager ever called for me to come for my training session. My bank card got hacked 2 weeks ago so they block any transaction. Guess who has called me everyday for 3 days in a row looking for their money? One day they called twice. Where were LA fitness the 5 months I was paying for training and getting nothing?? I am taking the training sessions because unless I pay a buyout I am stuck with this contract. I want to cancel but cannot. I don't like or approve of the way they do business. Can't wait for this contract to end.

Today December 27, 2014 at around 2:50-3:00 pm with LA fitness contact number 516-355-2302, I was asking if all my accounts were all cancelled to confirm so that I would not have a problem having charges from LA fitness but the one who answered the phone just hung it up even though I was not yet done talking. Rude, no patience, and he sounded very annoyed. I will not sign up again with LA fitness.

Don't be fooled by their agents/manager. All they care about is to get you signed into their "worry-free" membership. In time it will turn around to be a contract that will take from you a hassle to get out off. I called and canceled my membership years ago.... The person on the phone told me “Do not worry, it’s canceled.” It’s been more than 4 years that they have been charging my account 10$ per month since then... Apparently the only way to get out of the contract is by sending a certified letter to a PO box somewhere and wait until you get a confirmation, if you did not get it and move forward with life you are screwed. They make it difficult for a purpose. Ugly way of doing business much like their fitness centers.

I signed up for a personal training contract at LA Fitness in New Tampa a few months ago. The salesperson was Bruno **. I travel for a living, therefore I was going to sign up for a single session per week and use the accrued sessions whenever I was in town. Bruno told me that the sessions I purchased would not expire 30 days after I completed my contract (despite it being written into the contract) and gave me a story about a man who signed up, traveled to India for a year, and returned home to use his sessions because "LA Fitness does not pay attention to the expiration date". This is a lie that was brought up when I asked if I could keep my sessions if I were to cancel my contract. To add to the issue, the personal trainer did not even show up for the last two personal training sessions I scheduled.

I use the Troy MI LA fitness club. The overhead TV monitors have been showing FOX News channel consistently since last 8 months. Fox is well known to be a politically biased channel. I complained to the manager in writing and delivering the letter by mail as well as at the front desk, asking to refrain from showing the channel or show politically opposing channel at the same time on other TV screens, to be fair. Lately they have been showing paid advertising on one or two of the other screens- which is also objectionable, but the Fox viewing continues on one of the channels. No action or response has been received since my response 2 months ago. Does this club wants to stay politically biased?

Went to LA Fitness at 11920 Marshfield, Chicago,IL. 12/19/2014. Apt was for assessment. I was told the trainer had not arrived to have a seat. After 15 minutes I asked "was he coming", I was then told he had to go to court, and would not arrive till ten o'clock, apt was for nine. I asked if they thought I was supposed to sit till he arrived, they then told me they would get someone to help me, to please have a seat again and someone would help me soon. The young lady had been sitting at her desk all the time I was waiting. I must say when they called her she came right over, but she informed me that she does not do assessments, and would try to find someone who could maybe help me. That I could feel free to use the equipment, I informed her that I had never been to a gym. She said maybe one of the others could help, but she was not sure. I chose to leave at this point.

I joined La Fitness for more than 2 years. As other members, I noticed that the management has been doing a very bad job. More than a year ago, I told them to replace the broken filter, be used to filter out the dirt floating on the surface of the Spa Pool. So far it has not been replaced yet!!! Spa pool has been out of order since mid of October. It was promised that it would be fixed in 2 weeks. Up today, they have done nothing. I have no idea what these managers have been doing there. Terrible!!! I request to extend my membership for 3 months starting the mature date (09/15/2017). Please tell the La fitness in Melville. NY to have it fixed in no time. Thank you.

My son's iPhone was stolen from his locker, although there was a lock on it. A career thief is going around stealing from LA Fitness' locker and nothing is being done about it. After doing research, I see there have been many thefts. They have no surveillance camera or security guard on the inside or outside of the building. It's like they don't care as long as they get their monthly payments. If my son is exercising with a career thief, there can be molesters, rapists, murderers etc. in the building and we don't know. They do not warn their customers by posting warning signs, and refuse to have a security person or a security camera. THEY DO NOT CARE!

Avoid like the plague, unless you enjoy being a sucker! 'Angel' and another employee at the facility in Encinitas, CA signed me up for a three year term pre-paid membership on February 23, 2014, lying to me when answering my question about my ability to cancel mid-term and receive a pro-rated refund, without additional charges or fees: this ability was represented to be unconditional; then they avoided giving me a signed copy of the agreement to read later. Turns out now, December 16, 2014, that there was a five day rescission period in February where I would have discovered the deception (if I had a copy of the agreement) and truly been able to cancel, which I certainly would have done. I qualified their answer to this important question about cancellation very carefully, and the effect of what they responded was a LIE.

In September, I found out I was moving more than 50 miles away from an LA Fitness (which is what is required to be excused from their contract). Prior to my move, I talked to my local club and was told I needed to send a change of address confirmation to their Corporate Office in order to cancel (which you receive at your new address only, making it impossible to cancel before I moved). In October, I mailed LA Fitness the necessary documents to cancel my account and was told they did not receive them. I again in November took the time to mail another letter. Both letters had correct postage and a return address. Neither letter was returned to me. LA Fitness CLAIMS they have not received either and REFUSE to accept the documents electronically.

When I make a family plan for me and my brother, the responsible person in the club Fort Lauderdale instead of opening the plan he made an account for my brother in charging my debit card. For over a year I was charged for two separate accounts and not knowing. Today I called the number that tell the website and said it could not be done nothing then decided to cancel and informed me that I can not also do this online or by phone. Treatment to Menbros clubs is the worst there is. While I'm doing my exercises, coaches ** sell the personal service of trainer by an exaggerated price and are very annoying and pushy. I feel robbed to have paid double the combined and have been fooled by a liar and dishonest seller.

I signed up paid about 100.00 plus $59.98 for 2 months (first/last month). This includes one free discussion with a personal trainer. Made appointment with personal trainer and she cancel twice last minute. I cancel my membership after using it for only 2 months and they still charge my credit card all the way thru November.. I dispute and they claimed I am supposed to give 2 months notice. Bad business. STAY away. Run and go to another gym. This is daylight robbery. You don't lose weight here, you lose MONEY......

Was all excited to start my fitness goals. New city, new job, new gym. Manager was pleasant so was the rep. I was thrown all sorts of selling pitches; gym was close to home, was getting a discount rate plus I could add family members as well. Very straightforward (or so I thought). I had asked all the right questions. Could I cancel the family membership as I wasn’t sure... Yes, both manager and rep said, “You just need to call in 10 days if they are not interested.” “Do I have to do it in person?” I asked. “Nope, you just need to inform us by phone.” I was in... no real loss here. I paid first and last for myself and family members.

I had lost 80 lbs recently and got zumba certification at another club. We were all thrilled L A Fitness was coming and when I finally got the call, I was thrilled! Marketing health and fitness felt great at the time back in May... then I realized wow they don't really care about anyone 's fitness goals. They just want "deals" meaning membership sales. Furthermore, if it were such a reputable company who should we go out and literally "beg" for people to try them out? I also think making outbound calls to beg again is intrusive. Plus they don't pay you on your day off when they want you to come in for trainings. Furthermore, they do not help you transfer to another department expediently and efficiently. Before I left last week I even told management I was in the process of having the group fitness manager review my videos to audition. What happened later was unacceptable. This young black guy gets promoted only because he had high sales number... it got so much to his head that every time I had to work with him every Saturday was always an ego power tripper. He is rude and disrespectful to women and has shouting matches if you make mistakes. I finally had to give in to being human again and left during my duty recently. Then I find out that group fit manager is in town doing open.

Member for over 5 years. I let management know that 2 different members were breaking policy and interfering with other's workouts in pool area. They let minor kids under 11 in pool to play and another wear street clothes in pool. Management ignored my passive complaint, so I shared with other members in Spanish to check with management and told them about policies. Management said I was causing problems. It got worse, but I am a professional and I called the authorities to protect me in the parking lot and asked management to have a female employee in the women's changing room so the 2 unaccompanied minor would be with an adult as I did not want them to feel uncomfortable since I complained. Manager was Hispanic and lied about me and I know Spanish. Being honest and American and fair and speaking English as a primary language must not be okay at this club.

I have only been a member for about 2 months and have had so many false promises. I joined and was told I could get childcare for 10 bucks a month and he signed me up. Just came in after using it for about a month and a half and they inform me, “Ma'am you don't have child care on there.” Excuse me. It's 15 dollars extra. I spoke to someone and they said well, some LA fitness gyms must have overlooked it? Really? Then for their mistake I'm supposed to pay more?? So it was fixed and I had to pay first and last months childcare. That is just one issue. Someone who left a gym of 5 years and never had a problem, this is sad. Everyone passes the buck. I'm a teacher and it's called do your job the correct way. Not happy.

We have a group of six men that work out together 2-3 times a week in the LA Fitness facility at 5959 North Hamilton Road in Columbus, OH. On Tuesday, December 2, 2014, we were told by ** that "my son and I could no longer work out with the other four men." She continued to say that the one man, ** , was training us and getting paid. We have letters in their file stating that we are friends and no one is getting paid. She said that because my son and I were white and the other four men are black, she could "prove that we're not family" and therefore could not work out together. WOW!

I signed up at Chula Vista location last Oct 22. I paid 79.90 + 40.00 for kids club. On the day I signed up, the Manager named Omar explained to me why I am paying two months membership and 40 for my two kids. He said that if times comes I would freeze or cancel my membership, the one month you deposited in advanced is for that issue. So that means if you decide to freeze your membership, you don't need to pay the last month before you totally freeze your membership. So incidents happened that I have to go out of state for some months in that case, I would need to freeze my account. I freeze it last Nov 18. When I talked the first time to one of the gym receptionist, she told me that I can still work out til January 22. But later on, I was told that I can only workout til Dec 1 and they still charged my credit card. I have one month deposit as well as kids club after freezing it. So in that case I can still go til Dec 22 but the blonde receptionist insist that I cannot work out anymore.This gym is overcharging clients. I will give this one star.

After being a member for over 8 years, the staff decided that my high paying membership was not important and decided to attempt to embarrass on the floor 2 times (Saturday 11/28/14). I've attempted to update information on the website and it will not allow me to do so. My credit card has been hacked and I refuse to give this information over the phone or to any of their staff. The facility needs upgrading. The equipment needs repairs. The padding on the equipment is torn and needs replacement. The weights need to be picked up and replaced. It becomes a hazard to walk through the weight lifting area. The staff has no clue as to what customer service entails. Save yourself some money and look elsewhere. I know there are better maintained and less expensive gyms out there. I have cancelled my membership at the Glendora Facility (even though I love the guys I play racquetball with). GOOD LUCK to anyone joining this facility.

The day of my last free pass visit to LA Fitness in Decatur on Covington highway was great. Upon arrival to use the gym I scanned my pass and proceeded to work out. Shortly after the manager approached to inform me that my pass expired. Without offering me an alternative to workout and extend pass as a courtesy she demanded that I leave and threaten to call the police. I requested to speak to manager. I was taken aback to be informed that my encounter was with the operation manager. For obvious reasons I won't be joining. If the leader or manager of the facility has a lack of customer service skills, imagine how her staff conduct themselves with her as an example. It was great because I realized that this location and probably La Fitness is not worthy for me to become a member. Thanks for the rude display of customer service before I committed to join.

I signed up paid about 179.00 and for 24.99 /month but got a bill of 89.00 (not 24.99). Then talked to the gym and talked to everyone. They promised they would fix it said it was their mistake... But never did fix it! Don't come here they lie! 2 months waiting and they can't fix their mistake. Go to another gym, not here! Unless you like to give money away!

My wife had to terminate her gym membership from LA Fitness in Purley due to a major change in our financial circumstances - as my wife joined a full time college to undertake her Post Graduate Certificate in Education in secondary teaching. This cost us an annual fees of £9000 which is quite a big amount of money. As a result my wife had to terminate her gym membership. One of the clauses of joining the gym contract was if there is a change in our financial circumstances, we can terminate the gym membership by giving them 1 month notice which we did properly. We also emailed the head of the department at La Fitness, my wife's admission firm along with the fees letter as proof of change in our financial circumstances. In spite of all these communication, La Fitness kept bombarding us with reminder letters to pay the membership fees for the period after our termination notice. They have become so shameless that they are also threatening us with debt collection agency to recover their dues. There is no acknowledgment of all the evidence we provided to prove the change in our financial circumstances.

I was suckered into signing a contract with LA Fitness. 1) I was misled into thinking I would have an hour work when in fact it is barely 25 minutes. 2) I had an accident and suffered an injury to my spine shortly after I joined. I tried to cancel the training and was told as long as I mailed a request to cancel with a doctor's note, the contract would be cancelled. Well, guess what...I'm still be charged. If anyone wants to join a gym, do your homework or join Planet Fitness. LA Fitness is a freaking joke!!!!!

I would like to tell you about poor experience at one of your clubs. On November 20 of 2014 around 10.30 a.m. I was passing your club in Orlando near Lee Vista Blvd. I have got Interest of your Club long time ago. So that time I decided to see everything with my own eyes. As I walked inside the Receptionist have not paying attention to walking people - he was on a phone. Which is fine. I have waited for 1 minute or so, until he responded me. As soon as he ask me what I want, I have not have time answer him, he continued to talk over the phone. As I heard conversation was not related to work, I was waiting again. After I have asked him if I can use the bathroom. He answer that it's a private club and no one can use it unless you are a member. He was still on a phone. I have asked to talk to Manager. He responded he is the Manager.

As unhealthy & out of Shape I was in, it took a whole lot for me to get back in Shape. I started working out at home w/ Hasfit & Ran miles at the School track. Slowly but surely I had my husband, brothers & sisters join me. It was definitely a positive motivation at this point in my life. Getting closer to winter I had suggested that a gym would suffice due to inclement weather. So I started looking into Gyms & tested all the Gyms out seeing which was convenient, motivating & affordable! My 1st choice was LA Fitness in Kent Wa. Kristi was Amazing! As well as the Front desk. They met all my expectations & gave us a 3 day pass to try out the Gym. I fell in love, & Unfortunately we were only able to use one day due to work & personal circumstances. I tried contacting Kristi but our schedules weren't getting along.

I drove to the location where I was a member of at 6:00pm. I approached the people behind the kiosk. I informed them "I need to cancel my membership." After a girl looked up my account, she informed me that I had "just missed the manager" and I need the manager to cancel my membership. I then asked if there was any other way to cancel because the manager works from 8:00 - 6:00. I was asked to give them my email address and instructions would be sent to me.

I told the sales rep that I'd only be in the country for another 6 weeks at most, he assured me that it was no problem, pushed, pushed, pushed the personal training, assuring me that that I could receive training for a few weeks and that would be that. I wasn't able to read the contract, the sales rep 'read' the contract to me (or really summarized it) off of his computer screen, and I consented with my initials on a computerized pad (naively, in retrospect). A little after a week, I hadn't received any training and decided that I hadn't really had the time to invest and then I got slammed with a surprise that came with a copy of the contract (the first one I'd ever seen): "You can't cancel this contract! You can 'buyout' of the program for $600."

Thanks to filing complaints with the BBB and the Attorney General, the company agreed to cancel the personal training contract by providing me with a buyout waiver. Please always advocate for what is fair. Hope this experience serves others. Thank you for taking the time to read this review.

Shortly after I signed up for a membership I realized it wasn't for me. Following their instructions in their contract, I mailed a cancellation notice in a timely fashion. They ignored my letter and continued to bill me. I had to get a refund from my credit card company and block further access. Despite the letter and several phone conversations in which I informed the caller that this was cancelled, they continue to try to charge my card and harass me with phone calls day and night.

DO NOT GET PERSONAL TRAINING FROM LA FITNESS. It is a complete rip off! I was led to believe that there was a $200 initial fee for personal training then $40 a month. Now I am being charged the 200 plus 180 a month for a whole year. It is not worth it because they say you get an hour of personal training and on the schedule it is a 30 minute training process but you actually only get 25 minutes of training and the rest of the hour is up to you to repeat what you were shown in those 25 minutes and do an additional 2 sets of each exercise. What is the point of paying 180 a month for 4 25-minute sessions? COMPLETE RIP OFF.

My wife wanted to sign up with a personal trainer so that she could more importantly learn swimming as well as learn some exercises that would be particularly helpful for her neck and back pain. The representative led us on a free fitness assessment and talked to us and we agreed on doing personal training for only a couple of months. While signing the contract, we saw that the agreement was for 52 weeks. We pointed that out before signing and made sure with our representative that we would be able to cancel within a couple months. He assured us that all we would have to do is give notice a month prior in order to cancel. We signed the finalized contract and she started with her personal training.

Several trips to the Redlands office were made to cancel the membership, the first story was a manager had to cancel it and was not available. Next, when a manager was available, they indicated I signed up for annual contract and needed to pay entire year if I were to cancel. Frustrated and wasted lots of time. Meanwhile yet another unused month was billed.

Dirty, Smells, Machines are always sweaty and dirty, Several machines out of order, weeks before they get fixed. My daughter got RINGWORM from the child care in her face. After 2-3 weeks then they told me that there was an outbreak. Just a disgusting place. I was brain washed into signing into a personal training session I didn't want or needed. All they did was talk about food, diets, walk around wasting time then they train you for like 10-15 mins ONLY. They charge $50 per session for ONLY 30 MINS which 20 goes to talking crap!

I joined LA Fitness, Henley-on-Thames, UK, earlier this year in April. I joined with a previous friend as it was local to our work and her home. When I signed up, I was shown the facilities and spoke about the use of facilities etc. I was pleased and happy with the amount I would need to pay each month although it was a little expensive for the most basic gym membership. I had the knowledge of when I could attend the gym and classes and that should I need to. I could leave whenever. The whole process was quite pushy, but I signed up anyway.

Nice place but watch out young fellows!!!! Do not fall for the personal trainer contract trap..... My daughter just turned 18 and they sold her this package which now she can't get out for additional 4 months (she already paid 5 months of trainer) just to squeeze her more money. Shame on you for not being transparent & really bad corporate practices which will eventually catch up with this company and their stockholders. Never again!!!!

I was pressured by salesman who kept calling and calling asking me to sign up for personal training. I went in, signed up with a different salesman who promised me I could quit sessions with a 30 day notice if I wanted. He LIED to me and now they are trying to bill me for a whole year. I called corporate, they put you on hold, they said I have told pay it. I canceled my credit card, they keep on trying to bill me. I wrote to California Attorney General and filed BBB in California. They still have a A+ Rating!! I will keep fighting this battle. Stay away from LA Fitness, it is a rip off!!!! Rick the manager here doesn't give a ** about you. It's all about money sales and how many people they can rip off.

In order to join the gym, I had to pay first and last months' dues. I mailed in a cancellation of membership 2 weeks before my billing was due. LA Fitness never processed the cancellation and attempted to collect dues, even though the last month was already paid for. When I called to cancel the membership again, I was told that they would cancel it that day, and I would no longer have access to the gym even though the last month of dues I prepaid does not expire for another 24 days.

I reported the discrimination to Corporate and they never did anything about it. They allowed it to continue and even retaliated against me.