LA fitness Reviews

Based on previous comments from other clients at other LA Fitness gyms around the country, I am concerned I will never see the additional $1600 I have paid. It seems that what happened to me is common practice at this gym. I have spoken to the new manager, **, who has no history with this gym of course, and he said he would need to speak with headquarters in LA before giving me a response. I am waiting for a response, but feel that I have no recourse in this situation. It's my word against a former employee. I will never do business with an LA Fitness gym again.

I told the front desk that I wanted to cancel my membership--no way am I paying $$$ to be humiliated in a room full of people over something I didn't even do--and the girl says they can't do that, I had to call a long distance number (not an 800#) to cancel. So I did that (FYI they have very limited customer service hours). And guess what their response was? Since I had already paid in full, I didn't have to cancel, I could just stop going. When I said I wanted a refund, I got the run around and they said they'd get back to me. Needless to say, they haven't.

It's bad enough that machines stay broken for months on end, but when you humiliate a long time customer by accusing them of trying to use the gym when they don't have a membership (and claiming the customer knows that because they've been warned), that crosses a line. This place is unprofessional and poorly managed. It may be cheap, but as the old saying goes, you get what you pay for. Or in my case, you don't even get that because you get thrown out of class for no reason. Oh, and by the way, machines are broken at this place for months on end without repair. And sometimes, they don't even post signs, you figure it out when you try to use it and it goes haywire. This place is just terrible!

Now instead of being honest and just saying I can't do it, he said “let me see what I can do”. So he messed around on the computer and then wrote on a piece of paper what he could give me, instead of 25 sessions he could give 32-34 for $1224. Then he said he could apply my enrollment fee I originally paid as 2 more months which would leave a year being $408 and the total $1632. So we agreed that would be ok and gave him the $1632 cash. He said “ok let’s just get your signature and we’re good”. Now keep in mind all the lies were wrote on paper after he apparently entered the real figures in the computer. He turned the screen so I could see my initials and signature he had to have me sign. Then he printed the document for me to take home.

Now he didn't give me a receipt for the gym part but I got that in email. That is when I first noticed the 1st lie. My membership wasn't for a year, only paid me up to June of 2015. He lied about the applying my enrollment. Then I grab my contract and lie number 2! It only shows 25 sessions which was the original amount and not only did he charge me a partial enrollment fee but he also charged me a processing fee which was never mentioned! What makes me mad about all the lies is it wasn't necessary and I love the gym itself but there is no way after what he did will I be able to keep it. My other half will never pay for my continued membership after this! Once what he pays runs out I will have to look elsewhere for a gym and that makes me mad. So way to go trying to get your gym member numbers up the wrong way.

Oh and the friend that wanted to come with me to check out the club cause she was interested in training, yeah I will advise her against it! Now I realize I should have read that contract when he handed it to me but at that point he already had my cash and my signature. When he turned the screen for me to see all I could see was the standard writing part where my initials and signature would be required. Not to mention I couldn't have read that from where I sat anyhow. He also only showed the figures that showed the total for the personal training which was the $1224 part and that $0 was due.

I went straight to LA Fitness to complain, only to be told that Mr. ** was not authorized to process member terminations. Mr. Jim ** expressed his "too bad for you" sympathies and stated he was the only staff that is authorized to enter member terminations. Since Mr. ** did not inform Mr. ** of my request to terminate my membership, the October membership fee of $29.99 stands and I will not get a refund. Very poor business practices by inept staff and "too bad for you" management!

Some of the personal trainers are doing deals outside. Not sure what it is? Juice? Like apple juice? I don't know. The guy himself looks like he does juice and coincidentally went outside to the car with one other girl that works out there, then back on. Another guy that works there tells a guy that had been working out at the gym for 6 years that the gym was closing; the guy responded, "I've been coming to this gym for years, I know when they close". The guy was black. The men are the ones who have this issue with racial profiling. It's about Black, latin and Asians. University Parkway gym Oct 7th night shift. I'm giving this information to help identify the guy since I don't know his name, no name tag.

Well, we went yesterday October 1st at 6:55pm PST to train and at the counter after checking the passes, they sent us to the sales area for the tour again. I explained that we had the tour yesterday and that we wanted to train and try the gym and for my wife the zumba class. Well the sales guy said "NO, take a seat"...so we wait for more than 10 min and MAX ** the Sales Rep came to Us. I explained the situation that we wanted to train and try the passes and well after the 3 days we will decide if we stay or not. He wanted to sell the memberships and I told him that I had the prices printed from yesterday. He said, "NO they are not valid anymore". OK I understand end of the month, blah blah, he took our ID's and I have a California ID, my nephew too and my wife, because She is in the process of the immigration, she has Her ID from Mexico.

Well until we have all settled down, he said "NO, this is not valid - is not a US ID. I told him well, she is on that process and if we will be signing the waiver we should be OK.. He said NO, NO guests with different type of ID, that I should pay the full membership in order for Her to enter the gym and if I don't like it I can ask the refund in 5 days or only my nephew and I can enter as guests. So I said forget it, how is that possible? He said is the system...and we left the club.

How is this possible? I don't see on the Guest pass a note that only US RESIDENTS with a valid US ID can enter the club? Not even on the terms and conditions, an ID from Mexico is valid and the migratory status should not be requested in this cases it's just a fitness club. And How is possible that only PAYING at front for the membership my wife can access the club - bad sales practices. And oh well, with the note that he said, "if we don't like the club in 5 days I get a refund" - that's a bad sales tactic, it's not the way to treat future members, it's not the way to treat people. I felt that as a racism because also I have dual citizenship and have my Mexican ID and passport and it's valid as a proof of identity. So if for ignorance He treated Us like that or because He said the system doesn't let me should be said on the guest pass "SHOULD HAVE VALID US ID" how do you deal with tourists? Same case.

We left the club very disappointing and we were not treated well, how this club is considered "excellent and how the LA Fitness is proud of the people that work there and have BBB+"?? when they don't treat customers as they should. Bad businesses and bad reputation is thanks to the bad practices on their employees.

Well, lower price doesn't mean a darn thing me if I end up paying for something I hate, so I was very clear I would not consider this organization without trying everything out, that I couldn't commit to anything at that point, and even considering a lower price would not get me to sign up that day. I've listened to your spiel, declined, now let me take advantage of the free promotion you sent to my residence. Thanks. I'll let you know. Well he continues, gives me this option: I could fill out paperwork dated Sept. 29th, which would ensure the discounted price. At the same time, this would not be processed until Oct. 5th, the end date of my free trial. Any time before Oct. 5th, I could let him know it wasn't working out for me, and everything would be nixed. Seemed like a harmless enough transaction, and I really wanted to stop the sales part, and try the gym, so I agreed.

I watched him as he wrote and circled Oct. 5th, the date I would have until to decide, largely and right at the top of the paper that was just filled out. He told me I'd get the guest pass via e-mail. Well, that worked out well....Nope. I didn't even have an opportunity to use the free pass that was sent to my e-mail, before I get a message the next afternoon. "Hi Angela. It's **, giving you a call so we can process that agreement. For some reason I couldn't process that info.. Don't know if it was the credit card number or some wrong info.. Call back so we can update and process ASAP." I was irate and scared (still am)! I called him right back, he denies he was trying to process the agreement. I demanded that he immediately shreds that paperwork. He gives me a, "will do."

I honest to God feel violated. Couldn't feel worse if he had tried to steal money right out of my wallet. What a corporate thug! I decided to go ahead and use my guest pass, since I had already been through that hassle. Used it that evening, with no problem. I handed over my pass to the front desk it beeped, and I was invited into the gym. Next evening, I handed my pass over to the front desk, it beeped; however I was told at this point they needed an ELECTRONIC SIGNATURE!!! Why!!!! He says because they need to activate my guest pass!!!! You mean the same one I used yesterday without incident. The one that just beeped when you scanned it. You're telling me it is not active!!!! The young man also tells me they need a picture. Why??????!!!! A picture ID, or you want to take a picture?????? I did not stay to find out, left right then. I have a bad feeling they wanted that electronic signature to trick me into a contract. What a waste of my time and energy. All that for 45 min on a treadmill.

He then follows her to the parking lot trying to pick her up and at some point pulled her cell number from her member file! He signed her up for a YEAR of sessions, charges her LAF account the $95 and when she called him back about it he said he was refunding the money, but didn't. Make no mistake, my sister was CRAZY for falling into this guys scam, but how dirty is he to be preying on young girls with this insanity?! After phone calls to numerous people, I then went in with her to talk to the actual director, at which time he first stood behind the director attempting to intimidate us. She had to ask him several times to walk away, saying that she would handle it. He then sat at his desk and glared at my sister, still trying to intimidate her while we resolved this with the actual director to the point that she and I had to switch seats. My sister is in tears at this point.

As we were leaving, I commented to the director that something needed to be done about the way he handled the initial transaction and the way he tried to intimidate us in person and over the phone with a number that he stole from my sister's records. He then proceeds to YELL that we are liars and acts as though he's going to walk over to us. Another staff member at the gym actually had to hold him back! Are you kidding me!? He actually engages my sister in a yelling match in the gym, his place of employment! It was a total JOKE! Avoid 87th and Cicero LAF! This is not over as we will be filing a formal complaint with the corporate offices of LA Fitness and I am headed over the the Better Business Bureau to write a similar review. This is far from over and if you have similar LAF experiences, REPORT THEM!

When I express my displeasure, their top level management only returned my call to inform me that they cancelled both mine and my daughter's membership. I no longer wanted my membership. But my daughter did and was faithfully going and paying fee. She has her account and I have mine. Yet instead of rectifying the situation they chose to cancel both accounts. BE CAREFUL. YOU MAKE SURE YOU'RE NOT SIGNING SOMETHING YOU DIDN'T AGREE WITH. LA FITNESS IS ALL ABOUT GETTING TO YOUR MONEY, NOT GETTING YOU IN SHAPE.

Also, half way through summer they 'changed their rules' about paying cash for training and it now had to be on the card. Go figure, like everyone else at LA Fitness the girl I purchased the plan with wound up leaving for another gym. When I found out it was for 52 weeks however, I went nuts. The manager did absolutely nothing and my trainer admitted that I was scammed. When I tried calling asking why I was never informed about their 'new rule' she just said "oh well they changed it." I've never even heard of a place turning away cash. Then she had the nerve to tell me "And why do you want to stop the training." Gee, I don't know, maybe because you completely lied when you had me sign a contract which I wasn't even informed was a contract.

I called headquarters and they politely informed me that I could buy out of my contract for $1,260!!! LA Fitness could not care less about any of their members. The gym is dirty. The sauna never works and according to this site among others I am not the only one who was scammed for personal training. Me as well as all of my friends have left LA Fitness. Like I told all my friends, DO NOT GO HERE!

After seeing the facility, which was nice and new but crowded and filled with the stereotypical fit, active white American -- which also had a small pool (the sales person compensated this with saying it was very, very clean...), the sales guy sat me down and started the initiation fee at $249, plus $50/month after that -- with first and last month's fees paid up front. A lot of money. That is especially a lot of money for a recent college grad. Then he lowered it. And lowered it again. He said some bogus deals and called three different people to try to get "the best rate" for me. It seemed surreal. Then I told him that my partner was interested in joining with me, no matter where we were going to join. And the whole process started over. As someone with anxiety, this whole process was horrid, fake, and scummy. I ran out of there, saying that I really needed to talk to my partner in person. Ick ick ick. STAY AWAY.

We went in the other night to make the transfer where I was told that was not possible and given a very hard time and told to call corporate. Of course the employee who promised no longer works there. Calling corporate was extremely frustrating as they basically said I can cancel and start over again paying the $99 initiation fee AGAIN! To get the $25/month/person rate. Or she would credit $50 and I could add my son on for $29.99/month rate. This option would cost me an addt'l $120/year and is not what was promised. There was no additional compromise or resolution for the misinformation I was given. Not a happy customer!

He said, "Excellent! Let's just get you to sign a few things." I asked him if what I was signing was a contract and he said, "No, no, not at all. This is just to confirm that we will bill to the card you have in our system." Of course I should have read the actual thing itself, I will never forgive myself for not reading it because it probably would've saved me a huge headache I had later on and also 500 dollars (which will be explained later). So I signed it and he said, "The first month is absolutely on us, and you can cancel at any time." Technically, this was true. The first month was free and I could cancel any time I wanted, with a fee. That fee was over 500 dollars, it turns out.

I had a couple of training sessions and I realized that it was all bogus. Just because I'm a little big, doesn't mean I don't know a bogus trainer from a real one. The ones I came across felt like they just took those 3-month personal training courses in community college, got "certified" and got a job. I felt better working out by myself than with a trainer because I know what I want and I knew what I was doing because I had exercised regularly before in the past.

I realized that this wasn't what I wanted and went to go cancel my personal training. I went in and told them I wanted to cancel and they told me I was under a year contract and would have to pay over 500 dollars just to cancel it. I was in absolute shock, I didn't even remember signing a contract. But turns out that thing I signed to confirm that I was going to be billed to my card was actually a contract.

I tried telling them that I couldn't afford to pay the contract, but no one would help me. I kept calling customer service lines and speaking with managers, but they refused to help a broke college student like me. Thankfully I had some money left over that I could use (money for school, but what can you do) and went to go pay the fee off. However, before paying the fee, I wanted to see my contract and read it over to make sure that if I pay 500 dollars, they will cancel it forever.

When I went in to ask for my contract, the guy at the front desk said, "Huh. For some reason it won't let me print out your contract..." Fishy, right? Then I told him I just wanted to pay off the fee for my personal training contract, but not until I receive my contract. He clicked some things on the computer and then he told me there was a system error and that I should come back in the morning.

When I came home I noticed 540 dollars was billed to my account from LA fitness. Surprise! He charged my card without asking me and I didn't receive an email confirmation. I came storming in the next morning asking them why I was billed 540 dollars and not told anything about it. They told me it was just an error, and that the money was cancelled on their end and my bank would return the pending transaction back to me. They tried to reassure me that money would not be taken off my account, and asked me if I wanted to pay the fee for real this time, with a receipt and everything. At this point I was crying and stressed out and I just wanted them to stop screwing me over. I paid for the fee, nulling my contract, and now I am just waiting for the bank to return that 540 dollars pending on my account.

It has been a very stressful situation for me in LA Fitness and I would never, ever recommend anyone ever taking their money there because the moment they see you walk in, you are just a walking pile of cash, not a human being. Even the front desk people there understand that people get ripped off all the time. LA Fitness is an awful company and if you love yourself, do not go in there and do not sign up for anything. Do yourself a favor and just go to a cheaper gym where people leave you alone and don't pressure you to sign up for things, or just buy yourself a set of weights and get creative.

After a month, I spoke with the guy, **, to let him know I had decided not to continue with the personal trainer. He told me he was sorry - it had being five weeks already and I should have told him a week before. Then he told me that I had signed in for a full year contract and I had to continue! I was very upset but after a long conversation with him, thought I had no choice, so I had to continue. After 5 months, they call me today from California, (I am in Miami) to tell me that this month, they have not being able to charge the monthly fee to my account. I was at a meeting, so I asked them to call me back in a couple of hours.

In the next hour, I received four calls from different offices. Again I explained I already talk to someone and I was in a meeting. They did not care; the guy said he could take care of my issue right now. Again, I explained I was at a meeting. He continue talking not giving a ** about my meeting, so I had to hang up and put my phone in silence. Calls continue to come in every 15 minutes from different numbers. In between my meetings, I finally got a chance to talk to one of them. Turns out they made a mistake with the info on my credit card. My card as I explained had not being changed and enough funds were in the account. What happened was, they had written the wrong billing address. So, I gave the right address to the lady. Even though they had the right information from the beginning, and they had being charging all this months with no problem at all. Why they made the mistake, I have no idea.

They are so desperate to get your money that, I assume my bank blocked them after many wrong attempts. She asked me to call my bank and fix it right away. Since I still was busy with my day, I told her I could go to my bank on Monday and try to see what happened. Still, they continue calling me throughout the day, between 10 and 15 calls. Interrupting me from my work and everything else I had to do this day. Total harassment! And again, asking for my card info. Which I had already given earlier to this woman. By this time I was really furious. The last calls were from the local LA Fitness at Coral Way Miami, where I go. I explained my conversation earlier with the lady and that I had tell her I would go to my bank on Monday after giving her again my CC information. After all, it was their mistake, not mine, and it is not like my life is all about LA Fitness!

So, very rude they tell me they will put me on the list! What list? I asked. On the list that you cannot pay!!!! What? So, I ask for **, as furious as I am with this rude and lying guy. He gets on the phone and immediately, I ask him what the hell is wrong with all of them, if they are subnormal or what! Calling me the whole day when I have already told the lady whom first called me, I will fix it for them on Monday. So, ** tells me that there are 600 establishments from LA Fitness throughout the US, and they are all going to call me until I fix it. If this is not a threat and harassment, I don´t know what else is. I want to get out of this contract that they pulled in the first place out of me, in a fraudulent way. I hate this gym, the worst I have ever seen, the worst treatment to their clients and a total rip off! Total SCAM! HATE THEM!

He had me sit down took my information and had me sign a written up piece of paper and told me he would call me later that night when it was confirmed. But he assured me that the July 6th payment would be the last. Never got a phone call. My fault I never called him but then I did not check my bank account again until August 5th when I saw the July 6th personal training, July 16, and August 2 all taken from my account. I, now am running low on funds, needed that $300 for insurance and what not, am mad but go to the gym and ask to speak to someone. I am told at the front desk again that Brian is currently busy and if I sign another written up paper he will take care of it when he is finished.

It is now August 20th and yet another payment has been taken from my account!!!! I went in today and they PRINT out a paper for me to send to CA to confirm the cancellation. WHY was I not given this paper over a month ago? WHY is this all of a sudden popping up as an option? And how do I know that this paper is mysteriously not going to make it to CA from NJ before yet another payment is taken from my account!!!!? I refuse to use the 37 sessions I "paid" for, 8 of them being from this summer. But I know there is no way to get the over $3000 back, that could really help right now. Beyond annoyed!!! If I am not going to use your service, you should not be able to keep my money!!!!!!

Then the manager changed the story, told the girl to go ahead and charge the remaining amount. I demanded my card back and said I was leaving, cancel the transaction (I have signed nothing at this point). He told the girl not to give me my card back and kept talking. Now he was getting aggressive. He told me not to leave and to sit down. Again I demanded my card back and again he told the girl not to give it back. Finally she gave it back and said the charge was canceled. He said it couldn't be canceled and I should just pay the remainder. I just left. I will dispute the charge, which was not canceled with the credit card company as I never signed a thing. I know it's their job to "hard sell" a membership, but this was ridiculous!

The sales manager was yelling at me and he is a very large intimidating man. If they gave me a free lifetime membership, I'd never go in there again because of the way I was treated. There are plenty of other gyms nearby. I was going to call someone above him to discuss this, but LA Fitness doesn't give you that option. The only phone I can get is for that one location and I have no intention of talking to anyone there.

When I went to the club after work I explained the situation to the manager who was not very sympathetic to my case and said it was out-with her control. I said to her that I wanted somebody to take responsibility for the way I had been dealt with, to which she said she would put a note on my account and somebody would be in touch from corporate to discuss. Nobody called. June 27th, I emailed customer services explaining the situation, asking for a customer service representative to call me. July 26th - Email to customer services: "Nobody has been in touch to discuss this. Can you follow up on the status of my complaint please?" July 22nd - Email to customer services - "Can you please advise on this?" I spoke to Jacky at Eldridge this week, she was meant to call me back with an update and hasn't done so.

I'm upset with LA Fitness and the increasing lack of communication, so much so it's affecting my progress and I feel unable to carry on the way things are. If I don't get a response within the next two days I will be getting in touch with the Better Business Bureau and filing a complaint, and also suspending my payments until this has been resolved. July 23rd, call from Corporate to apologize and offer me 1 month free membership (membership, not PT dues). They promised to call me back to let me know what had gone wrong with their process, as I said I did not want this happening to anyone else, and wanted to see that something had been done about it. They never called me back.

August 3rd, moved to a different location partly because I have moved house and it's more convenient, partly because I want to put the problems with LA Fitness behind me and start fresh. Realize that Eldridge had signed me up to a Master Trainer agreement, without telling me that there were two different levels of trainers to choose from. My new club (Katy) has 1 master trainer that only works during the day, and I struggle to get to him on time after work. Asked him for my measurements to be taken so I can chart progress, this does not happen and we begin my workout. I speak to a guy at the desk to ask him about my PT in general (measurements, master trainer vs regular trainer) and he tells me to call Bryson the PT Manager to discuss, telling me Bryson looks after his customers.

August 4th, I call and leave a message for Bryson to call me back he does not. August 11th, call and speak to Bryson. Asked him about the master trainer situation, and he says that my only option is to go with a regular trainer but continue to pay for a master trainer. Half way through me speaking I hear hold music. A bit odd, however, I hang up and straightaway call again. Reception advise that Bryson is now on a conference call. Ask him to call me back, he did not. I call corporate and get cut off twice whilst explaining my situation. I asked for a call back from the second representative who said he would if we got cut off. We did get cut off and no call came.

I patiently called for the third time and spoke to Melissa. She advised there was nothing she could do about the situation. I asked to speak to her manager and she told me she was the manager and that there was nobody above her to talk to. LA Fitness have left me feeling so frustrated. Their business practices are unethical, and all they want is to take your money. I faced harassment the day I received all those calls, and it left me feeling genuinely upset. The Personal Training is definitely not a holistic service - it's 25 minutes of coaching from a trainer. I could do this myself! No consideration into tracking progress or your wider lifestyle. All in all, probably the worst organization that I've ever had to deal with.

I have spoken to a rep at the corporate office to sort the matter out. I was told that I had to go into a local establishment to cancel in person, or submit written notice for my account to be closed, as they do not allow their customers to cancel via the internet. I explained the situation to the Corporate Rep, as due to my current life circumstance I have not had the time to use my membership in nearly a YEAR - she seemed understanding and stated she would email me the necessary documents to mail off in order for my account to be canceled. I told the associate I would take care of the paperwork and mail it off.

I HAVE NEVER received anything from LA FItness since my phone conversation with this associate. Before I even had a chance to follow the "procedure" I continued to receive phone calls from La Fitness studios across the United States. I am being harassed for a service I paid for and never got to use. This is ridiculous. This business is a scam, a waste of money, and their "CUSTOMER SERVICE" skills are terrible! Save yourself the trouble and hassle if you are looking into a membership. Find another facility. Another Dissatisfied Customer

Turned out that the DL was under the keyboard at the front desk, without the Receptionist knowing about it! Talk about efficient service! They could not even present their Manager so I can directly explain the situation to him. I will not be surprised if this gym will be closed in no time at all... Really a bad experience... Will surely spread this experience to all my friends to warn them... Better to just work out at home than to spend hard earned money on this crappy fitness place.... Sorry no stars...

I then contacted the corporate office and was told the same thing, they attempted to contact me by phone. I informed him that # had not been used in years and asked which address they sent a written notification to as my address has not changed and he said "Oh we don't mail notifications" then he asked if I had an email and read me the one on file which is not mine, nor has it ever been registered to me. He then put me on hold to talk to a supervisor then came back and said "sorry, there's nothing we can do. You need to purchase a new membership."

I emailed the corporate office informing them that my membership was revoked without notifying me and that if a notification would have been mailed to me, I would have contacted the office immediately to provide updated billing info. I have yet to hear back from them. Horrible customer service and dirty way of getting rid of Bally members with low monthly payments. ***side note: I was never notified in person because I had stopped going to the gym for a few months...****

This all comes on the heels of what has been a complete disaster of customer service on the end of the corporate division of LA Fitness and also at your local clubs. I originally contacted your corporate office to cancel my membership. I was told that I could not cancel over the phone and I would have to go into a club to cancel my membership, (which is completely false and inaccurate information as I did cancel my membership over the phone on June 27th). So I did go into a club and attempt to cancel my membership... TWICE. The first time I was told there was nobody there that could cancel my membership and that I would need to come back. So I did. The second time I attempted to cancel my membership, I was given the exact same speech from the front desk personnel on June 27th at your Lewisville, TX location that there was nobody in the office that could cancel my membership.

I told the person at the front desk that this was my second attempt to cancel my membership and it was the 2nd time that I was given the same speech. I knew my membership was going to renew on the 28th, the next day and that it needed to be canceled that day to avoid another membership monthly due. He said he could not help me at all and told me that I needed to drive 10 miles out of my way to go to another club to cancel my membership. My frustration grew when I asked him if I wanted to sign up for a new membership, if there was plenty of staff at that location to assist me, and your employee clearly stated that there was. Finally, I asked for LA Fitness corporate office and sat at your Lewisville location and called the corporate office AGAIN, and explained to the representative on the other end of the phone that I had tried to call before and cancel, had walked into two separate locations to cancel and was told nobody could assist me and that I was not going to drive 10 miles out of my way to attempt to cancel again. The person on the phone was very helpful and immediately canceled my membership.

This experience is not an exception to the way your company treats membership cancellation. My boyfriend is experiencing the exact same issues when attempting to cancel his membership. He called to cancel, was told he had to come in. Every time he attempted to cancel at your club locations, nobody was in the office to cancel his membership.

LA Fitness' response was only, "We understand your frustration and a refund has been issued". Shame on you LA Fitness. You manipulate your members, you always say you can't cancel over the phone, BUT in fact you DO, but when we try to follow the guidelines and cancel in club, no one EVER is available to do that.

Members, I implore you to file a Better Business Bureau complaint if you have experienced the same issues. Companies should not be allowed to entrap you, month after month. It's your money and you are legally allowed to stop membership at any time.

Fast forward a few months later to today, July 1 2014. Because I am currently on a tight budget, I checked my account to make sure no unnecessary expenses occurred and lo and behold I see at the top of my account activity 2 charges of $29.99. I then check past transactions, and realize I completely missed other double charges dating back to May, when the payments were supposed to be just $29.99. It is my fault for not realizing until a few months later, but now that I do realize this I am very angry.

I called LA Fitness and they did not care at all, went right into a "moving forward" plan, and said I might as well have my Mom pay me back than wait for them to refund the money. There was actually NO record of my Mom's card in their system, and the lady who I spoke to who took my card number, and I am having her check her card statements tonight. I cancelled my card. They are not taking any more of my money.

The issue I have with this occurrence is the way it was handled. I was not given a warning or a choice to apologize for my innocent actions. My membership was automatically cancelled even though it was pre paid for 3 years. I believe this incident was not professionally addressed and I am very upset. Since I joined the LA Fitness, I have brought many friends and family to join LA Fitness. I will make sure that all my friends would find out how I was treated by LA Fitness. By canceling my membership without giving me a choice, LA Fitness pushing me in direction of their direct competitor, other local fitness centers. I hope to hear from someone in LA Fitness Headquarters.

I had expressed interest and knew it would cost money. I discussed the overall expense with them and figured it was a pretty good deal once they knocked down the price. I left happy. On my way home from the gym, the person I had signed up with called me. I had not personally given him my number. He stated he had gotten it from my account. Then he asked to come to my house, and flirted saying he was interested in me. I declined, but was really creeped out how he had gotten my number and contacted me.

When I signed up, I initially paid over three hundred dollars for a twenty-eight week program. This wasn't including my month-to-month membership fee. That's what I deemed reasonable. They kept pushing me to sign up that day as they could only lock in that rate that day. That it would go up tomorrow. I should have taken that and the call as my sign to back out. I received a call days later from the corporate office stating I was hereby required to make monthly payments of 240 dollars that would be deducted from my account. This wasn't discussed with me when I was rushed through the contract. I even specifically asked about other fees and charges.

Then when I went into talk to the same guy I dealt with, that was calling me to flirt, he assured me no other charges would come out of my account. I told him his corporate office called to tell me about the contract I signed. This guy assured me. He promised nothing else was being charged. Now I've had to pay out 50% of the rest of the charges. I've paid over $1000 for a service that I thought was a third of the price. And I'm not interested in signing up for a gym ever again. Thanks LA Fitness.

Due to the fact she was so highly qualified and was paid somewhat better than the usual instructors who do not have a degree in fitness and do not keep their training and certification current, the corporate manager did not follow the recommendation from the local fitness manager for a simple reprimand and abruptly fired her. The consequence of this action will be seen in resignation of membership and negative recommendations from these members. These actions should make you aware of what this corporation really cares about.

LA fitness offered a promotion that you can add a family member to your membership and do not pay initiation fee and pay $29.99 per month. I called and asked them to add me to his membership. At first they promise to do, but now almost after three months I talked to one of the manager and he said they can not add me to his and I have to pay almost 35.00 dollars each month since at beginning I did not pay initiation fee. Now even they do not honor their own promotion. I really felt at the beginning lots of pressure to buy and I just wanted two month, but the way their contract is you just sign for a year and he did not tell me. I feel he deceive me. Their organization is very bad managing. I am very unhappy and angry. Please help, thanks.

Miguel, offered my husband a few free training sessions and said and I quote "Let me give you a few training sessions to try it out and if you don't like it, you don't have to pay. I will train you myself." My husband agreed to that. He shows up the next day and before the session even started, he made him initial and sign "electronically" by saying that they were necessary due to "liability" reasons for the training sessions. No questions asked, my husband signed. He didn't get a copy of the contract, nothing. He only had that 1 session and "Miguel" didn't train him as he promised. He handed my husband to someone else. Needless to say my husband did not like that and he only had that session and decided not to continue.

3 months later, my husband checks his account and and on top of the membership fee, the gym had been deducting $140 every month. He goes to the gym and they told him he signed up for a 52-week (12-month) training agreement at $35 a week ($140 per month) and he wanted to cancel he had to pay 50% of the remaining contract totaling $560. My husband was in complete SHOCK! He tried to explain the situation to the manager and what had happened and what Miguel told him, etc. The manager just said he couldn't do nothing for him and directed him to call LA Fitness corp. WOW, they can't do "nothing"? Not even try to discuss it with the person who signed him up, see what his explanation was to completely DECEIVING the member? My husband called the LA Fitness and he was told the same thing, pay up $560 and you can cancel. Otherwise, the monthly charges would continue.

He signed for something under 'FALSE MISREPRESENTATION'. He wasn't even told that he was signing up for a training agreement, the cost, the terms, nothing. After looking at other reviews about LA Fitness and searching the web, I find out that this is NOT an isolated incident. Many people have been scammed into signing up for contracts and were not told what they were signing up for. The gym associate only verbally tells them and member signs electronically. And we are supposed to trust the gym associate? How many more people will be scammed before someone puts a stop to LA FITNESS' UNFAIR, UNETHICAL PRACTICES!!!!!

When I called them to discuss this issue, they first told me I needed to speak with a supervisor.....guess what...he wasn't there. When I finally got him on the phone, he indicated he would call me back after he looked into it......guess what....he did not. So I called corporate.....and they told me they have no proof that my mom filled out the form. Perhaps she changed her mind and wanted to keep her membership even though she never stepped foot in the gym again. Did she certify the letter she mailed? really....certified mail. How about no one on their end processed the cancellation form and they continued to charge me for almost a year. They said they would be generous and credit me 2 months payment.

After hours of argument they finally agreed to give me 6 months credit, but at the time I am writing this they only processed 4 months. When I called them and asked them for proof or verification that they were going to refund me the 6 months, they told me they cannot do that. So they want you to certify mail their cancellation, but they will not send you an email with what they promise. LA Fitness in my opinion is a huge ripoff. If you want to cancel your membership there, I would check and recheck and verify and re verify that you are not getting charged. if you expect a phone call back forget it. The entire organization is brainwashed into taking peoples money and not providing anything to them in return. If you are even considering a membership at LA Fitness, i would strongly suggest going elsewhere. I know there are no longer small gyms around, but if you find one support them. Stop going to the big box membership gyms that are run like by a bunch of corporate thieves.

This is a true harassment and discrimination case. I will continue to call the headquarters until I got a decent answer as to why these people have the right to pick on any customer to harass without any evidence whatsoever. I paid to come work out with relax and respectful environment, instead LA Fitness managers made me feel humiliated and disrespectful. LA Fitness has too many bad managers, I feel like the club is being run by the mob. Let our voices be heard, justice will prevail.

Well two years later, and fewer and fewer Health clubs with all the amenities such as a pool, varying work out options and multiple locations; I foolishly made contact with this corporate giant, to rejoin. Unbeknownst to me, the contract options were not the same. Once again, I contacted the corporate office to allow them the opportunity to make up for what I perceived to be a lack of concern. Well guess what, as professional and courteous as the various representatives could be; respectfully declined to reopen, open or create a new account with the same stipulations. Was I asking a lot? Absolutely not. But when you are a number to a company and not a customer, client and really a partner to the companies success; they do not feel as though they need to do anything outside of the current promotional sales pitch.

I am truly eager to support companies who not only do right by their investors or themselves, but also the many individuals who make them who they are. Shame on you LA Fitness for not stepping up to the plate and welcoming me back!

Now there were 3 men working out right next to us doing the same thing, but he did not say anything to them and lots of people that work out & help each other with spotting, coaching and making sure form is right - but nothing said to them. I have never had anyone from that gym offer to help me or introduce their self to us - they sit in a office laughing and talking the whole time and act like they OWN the gym. I asked for a apology and he said our contract said NO COACHING - so if you are looking for BAD PERSONAL TRAINING studio - this would be the place for you, but if you are looking for a gym to workout in peace and have FUN - BEWARE. DON'T JOIN THIS GYM. YOU WILL REGRET IT - RUNS JUST LIKE THE 2 GYMS THAT WERE THERE BEFORE AND WENT UNDER DUE TO POOR MNGT!!!!

I suffered a slip & fall in the women's locker room/shower area because the facility did not use skid mats on the floor. The water soaked mats on the floor skidded right out from under me and I suffered a concussion, contusions, and other muscular injuries... court ruled that the EXCULPATORY CLAUSE was enforceable! That's right I got nothing for my pain & suffering, loss wages, and medical. BE AWARE!!!

The delay in opening the pool was a point in contention for both of us. The gym didn't open the pool for 6 months. I finally cancelled my husband's membership after they kept on saying it would open in 2 weeks but it never did open. They didn't reimburse us for all of the months we continued being charged for being members without a pool. I also signed up for a personal trainer. I was treated to a series of delays with respect to a person being assigned to me. But, I was assured I would eventually have someone who was competent. I am 66 years old.

Eventually I was assigned to John, who was 22 years old and very flip about making appointments. He didn't show up a number of times, didn't call and let me know even though the appointments were for 8 AM and I showed up each time. Finally, John decided to move on. I was assigned to Devine. A very nice man who showed up once and then decided to leave the organization. I'm not sure why. I went to the administrator and told them I didn't want to be part of their physical trainer program anymore. I felt like I was being shifted from person to person and bounced around to people who weren't very responsible. They told me I was obligated to be part of the program and would be charged regardless.

I had a lawyer look at the contract and it did seem like I would continue to be charged so I decided it was too much money to just pour down the drain. The person in charge was a 22 year old kid who seemed embarrassed by all the stuff going on and didn't really know how to deal with it. He agreed that I was being given a raw deal and had met all of my commitments. I was then told I was to be assigned to Gene. He was reliable and I was glad to work with him. He decided to leave after about 6 months because he felt the organization wasn't being honest with its clients. He confided that to me. I was told I was about to be charged more money for my appointments with Gene because he was a "master" trainer. This was news to me and to Gene. After all it was late in the game to decide he was a master trainer (he is only 24) as well and though a good, reliable person, it didn't seem fair to up his fee in the middle of a contract.

I had decided to just go with an ordinary trainer, but Gene decided to quit LA Fitness because he felt uncomfortable with all the shenanigans. He had to explain to all of his clients how his fee was suddenly going up despite the fact that he had a relationship with them. I spoke with a few other clients who I had seen working with Gene. They were all sad to see him go but pissed off about the fees going up in the middle of a contract. I was then assigned to Jesse, who is 22 years old and very nice. He seems to be fairly reliable, though today I got an e-mail from LA Fitness telling me I have an appointment for Friday, though I cancelled it with Jesse early on this week because I have the flu. When I went into the computer to try to cancel it they told me it was too late? How could that be when I cancelled it a few days ago???

LA Fitness has nice equipment, though the weights are often scattered all over the place, and you could trip if you don't keep your eyes on the ground. They don't employ staff to keep the weights in their proper places, which would be helpful to clients. They also don't fix things that are broken in a timely way. I have had to report several machines that weren't working by taking photos of the numbers on the machine and bringing it to the attention of the main desk. I find the machines still broken days later. This is a new facility, only open for a year and a few months. It is not managed well. I have complained about the machines not being operational (specifically the rowing machine, and others). As I said, they were not fixed in a timely way. I gave up trying to use them rather than feel upset.

The classes are often cancelled. No notice is given ahead of time. Teachers seem to come and go. The classes never seem to cater to older people. They are all at the highest fast level. Even the yoga class only suits people who are in perfect condition, young and fit. I am fairly fit and have taken yoga in a variety of places. Usually, teachers try to meet the needs of everyone in the class and make suggestions of how to vary postures, etc. This is not true of the L.A. Fitness classes. I think that's because there is no supervision of the teachers. Everyone just does their own thing, whatever that means.

If I was going to start all over I would not use this gym and certainly would not recommend it to other people. Unfortunately, I feel like I've invested a lot of money in the place and would like to be able to use it. As an older adult, I feel like I'm not taken seriously even though I am dedicated to remaining fit and see the gym as a place where I can maintain my health by being active.

In total, they charged me ~$1,400 before I finally got American Express to block them from making further charges. I am now going through the second round of disputing the charges through AmEx and will go through the Better Business Bureau after that. The money is the least of it: the process has cost me a lot of time, frustrations, and loss of trust in companies that come across as reputable at first glance. One other note is that LA Fitness seems remarkably adept at getting complaints about them deleted from consumer websites.

The most annoying part they call about 10-15 times in a day and just ask money. All I want to say is LEARN SOME MANNERS AND EDUCATE YOUR REPS ABOUT DEALING WITH CUSTOMERS AND TRY TO LISTEN WHAT THE CUSTOMER IS ASKING FOR. And the worst part is the representative over the center wants to meet his target and he manipulates the contract for his greediness. The WORST WORST WORST corporate center which I have never seen.

Two separate charges for basic gym membership were debited from my bank account on Feb 2nd for $34.99 and for $29.99 respectively (for myself and my girlfriend respectively). The cost of a fitness instructor came with a one time insurance fee - the total of which came to $140, which was debited from my account on Feb 3rd '14, which is today (Monday).

This may all seem fairly normal so far. However, around the 10th of Jan., my father was admitted into St. John's Health Center in Santa Monica for a life threatening health issue that could have killed him without treatment. The month of January ended up being consumed with hospital visits and then once my father was discharged from the hospital I had to stay with him in West Hollywood for much of the rest of January, making a lot of journeys to and from Glendale to his home in West Hollywood. Right before my father went into the hospital, I made just one visit to LA Fitness and spent just one hour with the fitness instructor. The remaining 1 hour per week of fitness instructor visits for the rest of January (after my first and only visit to LA Fitness after joining and signing) I was forced to postpone because I suddenly found myself with no time to attend LA Fitness due to the dramatic turn of events regarding my father's health.

But the real big issue that had now surfaced - was that as my father was now suddenly unable to travel overseas to make some necessary money for himself and his family - some of which supplements my income, I suddenly found myself struggling toward the end of January financially - a position that caught me off guard - and so on Saturday, 1st Feb, I called LA Fitness and requested that due to these new mitigating financial circumstances - could they please cancel my membership to their gym in full, as my bank account had dropped dangerously low to $294.98 and the money that I was expecting to arrive was no longer coming.

I was told to visit my branch of LA Fitness on Monday (today). I was praying that they didn't take any of what was left in my account before I got the chance to cancel my membership today by paying the gym a visit. When I looked at my bank account today, I discovered to my horror that there was only $90.02 left in there. LA Fitness had debited my account before I had a chance to stop it or cancel. Once I got to LA Fitness (around 9am) I implored them to please refund the $204.98 that they had just taken from my account as I now had no immediate income. I was forced to disclose to 3 separate LA Fitness employees the very private nature of my current financial position, that my father was in hospital, etc. - and that I now needed that money for basic living expenses such as food and gas.

They told me point blank that I signed a 1-year CONTRACT, and that it was impossible to cancel it unless I paid a cancellation fee of over $700 (somewhere in the region of $750). I told them that was absolutely absurd considering my sudden downturn fiscally, that I now had only $90.02 in my account and could they please at least take into account my new circumstances and promptly cancel my entire membership without a cancellation fee, because I cannot afford to cancel with only $90.02 in my bank account.

I was given a number to call to discuss my issue with an LA Fitness manager. I was told on the phone the same thing - that I was bound to the contract and that under California State Law, I was unable to cancel my membership without being subject to an inordinate and highly excessive fee which I couldn't even cover one seventh of with my current bank balance. This has led me to the position of being forced to go into my bank tomorrow and disputing the LA Fitness debit transactions. My chances of winning a case against the LA Fitness corporation seem quite slim, though I am hoping that I will be temporarily credited by my bank the amount that they debited while the dispute is in process, thus giving me the chance to get my bank balance back up to almost $300. The only other step it seems that I can take at this point is to cancel my debit card and get a new one so LA Fitness cannot continue to debit money from my bank account next month and so forth on my existing debit card.

I feel that LA Fitness have painted me into a corner and that there must be some way for an individual to defend themselves against such a predatory business model against a single individual who suddenly finds themselves in an unexpected situation financially, with no apparent remorse nor rational person to discuss terminating a membership in a civilized and humane manner that guarantees the safety and the basic respect of the individual in question.

So I called my club again and the person agreed to cancel my membership over the phone right now which I thought was a good thing except I got the cancellation email and they want me to pay $29.99 for each of my and my daughter’s cancelled membership. I also mentioned that I thought when you signed up you paid 1st and last month’s fees so this would not be an issue? They said that the last month would actually be next month and it would be “free”. Needless to say I am very angry and guess I will have to pay the balance they say I owe to keep it from going to a collection agency and hurting my credit.

I can't understand why there is only 1 soap dispenser in the Women's locker room (on the wall) and all of the dispensers near each of the six (6) sinks is broken or empty. Machines are filthy (Elliptical, treadmills) - not sure why since I work out each morning when the club opens at 5:00 AM. Does this mean the cleaning crew sleeps all night? There is no reason why we should see sweat & water residue on the machine and in the cup dispensers when the club 1st opens - leads me to believe the machines are not cleaned nightly. The benches in the Women's locker room have a greasy film on them - are they not wiping these down each night? Half of the bikes in the cycle room are broken - the odometers simply do not work! Ugh!

I didn't receive anything in the mail further regarding this membership, so I thought I was ok. Well, apparently that was not the case. Out of the blue I get an email saying unable to pay dues. Please contact your local gym for details. To my surprise after calling my local gym, I find out they have been charging my account $10 a month for the last 18 months. Wow! Then they tell me there's no records Kristen ever filed my paperwork, when I walked them into her specifically. Then they tell me they emailed me receipts, when I explained I no longer use that email and haven't for years, they said that wasn't their problem. So, here I am getting talked to like a little girl by their "upper management" who care to not take any of the responsibility.

They tell me my account was frozen and because it was frozen I had to pay for it. I explained why would it be frozen when it was supposed to be canceled?! How can they choose to freeze my account, and charge me without my permission? Something really shady! Thieves! They tell me I had to have requested it, ummmm no! I requested it be canceled, my doctor did to be exact! But Nope, still out $200! Needless to say, I will never go back and ask of the business that I sent them will be canceling as well, so in the long run, they will be the losers, all because they wanted to steal someone's money. I don't do business with crooks! Don't go to LA Fitness, try Snap Fitness, Fitness 24, or any other gym facility. Do not give them your hard earned money. They don't deserve it!

So, I got a new trainer, who advised me to try and get out of the contract and just do water activities. Both of these had quit 6 months later. At present, this new facility only has 3 trainers and the hours they are available is mostly in the daytime when working people can not come. This was the worst I have ever been scammed in my life! I like the facility itself, but the personal training is like your worst experience with "used car sales." I have lost all respect for this company and their unethical practices.

A month later, it happened again and I contacted the corporate office to understand why this was happening. At that time, I was told they no longer go by the date designated by the consumer (member) and all accounts are billed every 28 days. I did not argue this, even though there were no prior notification there would be a change in their billing policy. For the month of September, my checking account was debited on the 9th and for the month of October it was billed on the 7th. This did not correspond with the 28-day billing cycle, I was told, so I contacted the corporate office again. This time, I was told accounts are billed the 4th Friday of every month??? This is when I knew I needed to ask for assistance from BBB and Consumer Affairs. How can a corporation of this magnitude arbitrarily debit an account at any time they chose to change a policy? How am I to manage my finances when this occurs? Is this legal and is there any recourse I can take to stop this? I was told I could cancel my training but will have to pay 50% of what is remaining on the contract. How do they get away with this unethical practice????

The instructors are AMAZING. You will definitely get a good workout. I recommend the Tuesday, Thursday, and Saturday aquafit classes (am or pm). The cycling class is a real butt kicker as well, they get full fast so be sure to check in at least 30 min. beforehand. The staff/management on the other hand are OUTRAGEOUSLY RUDE! They treat you as if you are creating a problem for them when you enter the building. The kids' club is a joke! They don't change diapers or feed the kids. So if you're a mom trying to get back into shape, they will come get you in the middle of a workout to come and change, feed, or calm your baby down from crying too much. So that extra $10 a month for kids' club is to have a chaperon in the room while the kids run wild.

The juice bar is good, depending on who is working that day. The equipment is cramped together but they do offer a wide variety for every body part which is awesome. Wish that they had sanitary wipes to wipe down the machines before and after use; but I guess for that location, that is way too much to ask. The other locations in West Palm and North Lake aren't nearly as horrid as this one. The Wellington location is a result of piss poor management.

After attending, I was approached by a salesman who tried to sell me services. I ultimately decided to get a personal trainer under a 1-year contract. I specifically told the salesperson, I have a budget that I must stick to. Once I signed up for the service, I used 3 of my sessions before I was approached by the same man after walking in the door. He said, "You don't have a membership here." I thought he was cuckoo - didn't he remember signing me up? As it turns out, even though I was paying $140 a month for a personal trainer, I was not allowed to enter the gym and use the facilities without an additional membership fee which has a broad range of prices. At the time I signed up, I was not informed there would be additional charges for use of the gym.

In addition, the salesman told me that I can't expect too much as far as results go, because I am 'getting older' - 40. He also hassled me about drinking vitamin water and that my office job wasn't doing me any favors. I am 5'8 and I weigh 140. What's more, is that the personal trainer never took my body measurements, BMI or discussed any physical limitations with me. I tried to speak with the Corporate office who told me to speak to the local branch manager. I spoke with the local manager who was extremely rude and condescending. In short, she told me that I am liable for the $140 12-mo. contract but I cannot use the gym unless I give them more of my hard-earned money. What ever happened to customer service and fairness!!

LA Fitness is stealing from people and in this economy, a gym membership is a luxury that few can afford. They have overdrawn my account and charged me miscellaneous charges for which I have gotten no explanation, and have left me with no money in my account and overdraft charges when I should be buying groceries and gas!!! I am now going to Gold's Gym which is $15.95/mo. with an annual fee of $39.

I did the training for 6 months, then was laid off. The training was for $400/mo. and I couldn't afford it. I tried cancelling but they said, "Sorry, it's a year contract." I suspended it for 3 months. Then I tried suspending it another 3 months and they said, "Sorry, no back to back suspensions." So I spent $400 for in November that I didn't even use. Then I tried to suspend it for another 3 months and they were like, "Sorry, no more suspensions are allowed on your account."

The manager was smirking at me and saying that of course I could buy out my contract at any time. It would just cost $2,000. I said, "I don't have $2,000," and he said, "Sure you do!" while smirking at me. It was infuriating! I attempted to negotiate a payment plan with the gym. They said speak to corporate. I spoke with corporate over 10 hours trying to get a payment plan so as not to destroy my credit, but they were like, "You can choose to pay the $2,000 up front now, or you're going to collections." SO now, a year later, it has gone to collections and it ruined my credit. I felt horribly misguided and lied to, and they wouldn't do ANYTHING to help me rectify this situation, not even a payment plan on the full amount they claimed I owed. Ridiculous.

I signed up with this gym in June and they suckered me into a "FREE" training session. I went to see what it was about and after doing a quick 25 minute session I was asked to sign up for a trial. It was explained to me that I could do three times a week at a low fee and try it out month to month. I signed up like a (insert profanity here). I went to my first training session only to find out that the person who signed me up didn't do training and was actually booked with a young guy who had NO interest in actually training me. The entire time he stared off into space or looking at everyone else not giving any direction to me the paying customer!! When I went again I received the same results. I knew that I was just throwing my hard earned money away and decided to cancel my "MONTHLY" training sessions. I wrote a letter too and took it to the gym to start the cancellation process only to find out that my contract was for a freaking YEAR!!!!!!!

I was flabbergasted needless to say to know that I would spending $3,960 for crap training!!!! I went to the person who originally signed me up to complain and his only response to me was "You initialed the contracts".... Yes I initialed on a small little ELECTRONIC signature pad by their desk. How do I know that my initials were not "copied" to those sections? When I let him know he told me it was a monthly deal he of course denied it. Called their supposed "corporate" office and got the same stupid response!! The only way they would make it better for me is to set me up with another trainer. Feeling defeated, I went to the other trainer and got the same result as the first one!!!!!!!!!!!

I then had to go to another gym and try out their trainers. When I finally found someone who actually cares and pushed me I was then informed that I would need to PAY MORE BECAUSE MY TRAINER NEEDED A RAISE!!!!!! Never was I informed that I would be penalized when the gym decides to implement a "MASTERS" trainer program.

Then two weeks ago my mother decides to sign up for the gym and was offered the same free training session. When she spoke with the training sales director, this lady told my mother that she could try the program for THIRTY DAYS!!!!! And if she likes it she could go month to month. When she informed me of this I immediately asked her to give me her contract to read because my understanding there wasn't a "MONTHLY" program. My mother then informs me that they never gave her a copy!!!!!! I let her know she needed to get it from ASAP as it is the GYM'S responsibility to give her a contract. When she went to the gym and asked for a copy of the contract she was informed that they emailed those documents over to her. My mother does not have an email account!!! They gave her the runaround until the grace period of canceling the contract was over.... HOW CONVENIENT!! Now my mother is stuck with a year contract as well.

When I contacted the sales director she informed me that they "stopped" the practice of lying to customers when she started in April.... She then informed me that the person who signed me up was known for doing this as well. There is no resolution and we are stuck with paying hundreds of dollars because LA FITNESS BUSINESS PRACTICE IS TO RIP PEOPLE OFF BECAUSE THEY ARE A BUNCH OF SHADY, GREEDY, LYING CORPORATE AGENCY!!!! Save your money. Do not go here!!! Learn from our experience.

I confronted LA Fitness with my dilemma and their response was to pay $960 (50% of the remaining months' time on the contract) to cancel! I paid this amount and was able to freeze her membership and remaining unused training sessions for the coming summer. However, LA Fitness is charging me $10 per month to freeze her membership! BE SURE TO READ YOUR CONTRACT FOR PERSONAL TRAINING CAREFULLY!! I feel very ripped off!!

This is at the beginning of the contract. If I had an employee that pulled this kind of attendance record starting at a job, that employee would be fired. Pay him for the first day and that's it. So LA Fitness wants the whole contract paid? Excuse me, but two different employees FAILED to make the agreed appointment. I'm supposed to subsidize a lack of work ethic? Or am I having unrealistic expectations by expecting people to SHOW UP FOR WORK?

I hadn't been in the gym for 2 months. The lady on the phone was extremely rude. She sound exactly like a bank. I was told that because they hadn't received my letter, after I sent it twice, I still owe another month plus the last month's payment. So essentially she was saying I had to pay for an extra 3 months of dues after I cancelled. The person on the phone obviously wasn't educated, because I kept telling her things. All she would respond with sounded like a bank. "It was in the fine print. The associate explained it to you". I denied it and said that was what was never said to me, but she always went back to the 'fine print'.

In the end I paid them the extra $30 because all she did was threaten my credit. For $30 it wasn't worth it. I want people to know how horrible a business this place runs. In all honestly I've been a member at numerous gyms, and LA Fitness is EXTREMELY FILTHY!!! The associates DO NOT clean anything, it's almost disgusting. I go to other gyms and a couple times a day you see trainers and other associates at least cleaning the equipment real quick. It's not fun getting on an elliptical machine that has dirt EVERYWHERE, looking like it hasn't been wiped down in weeks. I will never go back to LA Fitness, and I want people to know my horror story dealing with them. If you are a member, have fun cancelling!

I was SO EMBARRASSED for me and my mother. All could we do is leave the class. As we exited the Zumba class with our things she had the nerve to ask "why are you leaving?" Me and my mom didn't even dance for 10 minutes. She told me $10 I still owed her for watching her for less than 10 minutes. The next day I called to complain to the member services manager. The receptionist told me to call back in 45 minutes! REALLY?! I was already calling to complain! And I couldn't even speak to the manager? I told her to cancel my membership and she said that manager was really busy with a phone call and that I could go by tomorrow to cancel my membership cause there was nothing she could for me.

I am so disgusted with the customer services at LA fitness. Whatever you do don't take family or people you love. They will take advantage and treat you horrible!

The LA FITNESS manager in Broadview, IL said that if I wanted to pay month to month that I would be considered a NEW member and this meant paying a new contract and starting all over. This meant paying the dues, increased monthly bills for service that I have had since 1994. I paid my dues with Bally's and have been a long customer without any issues and now they refused to modify my membership payment status "by default" and requested that I start a new membership. There was no way considering my situation that I would even start a new membership. Just heartless, pathetic customer service folks at LA FITNESS.

Bally Fitness did EVERYTHING to work with YOU to make sure you stayed with them, and they did what it took customer service wise to keep you as a member. LA FITNESS is ONLY concerned with the bottom line and trying to switch the Bally people to start a new membership so they can suck money out of our pockets. LA FITNESS lacks the customer base to understand what the customer needs and how to address our concerns. I was in a financial economic hardship when I needed to renew and they just turned their pathetic heads and demanded I pay up or start a new account.

I hope and pray that LA FITNESS understands what they are doing and change this service because they are losing all of the committed members who were lifers... Bally Fitness was head and shoulders a much better, more committed company than LA FITNESS and it's sad to know that after all these years, I have to start anew with some other fitness center.

LA FITNESS...BALLY'S had you BEAT WHEN IT COMES TO TREATING CUSTOMERS THE RIGHT WAY!!

I called again corporate and in contrary to what was told to me multiple times, I would not receive a refund of any month. A second note directly from my hospital has been sent and due to the inconsistency of this company I was not made aware what the physician had to disclose in the letter claiming to cancel the gym services. I am infuriated because this isn't the first time I hear of this incompetent company doing this. It clearly represents the corporate culture within the organization and this cannot go unnoticed by the public. The treatment I most recently have been receiving is one of an apathetic bureaucracy rather than a customer driven business. The behavior and practices of LA Fitness within its corporate structure and management is adamantly unacceptable and despicable.

So I am writing to share my excellent customer service experience with you personally. After showering at your club at 1628 N. El Centro on July 8th, I was surprised to find my locker burgled and all of my possessions gone - car keys, bag, lock, phone, wallet, even my dirty gym clothes - the works! I was informed by your staff that there is no liability for the actual theft (which I assumed) but here's the best part; your staff was impeccably trained on the inorganic business principle of "abysmal services" and no matter what I asked, or how I pleaded for mercy, they successfully avoided any liability, responsibility or even a modicum of human kindness. The manager, **, answered all my questions. For example;

A: We have no security.

A: We have no lost and found.

A: No.

It became pretty clear that any additional attempts at garnering support, information, comfort, or any basic human kindness was a useless exercise. In fact, upon each answer, she attempted to turn away and avoid continued discussion leaving me half naked in the public lobby, clutching a dripping towel to my privates for the 45 minutes I was begging for mercy. So all options gone, out the front door I went, half naked, my pride swinging in the breeze (and I didn't even get arrested for indecency!). No money, no phone, no idea how I would race the burglars back to my house, or if my car was being burgled or stolen from your parking lot. An utter lack of security personnel or cameras, no company policy for such events, no training, or consideration of public accommodation, just good old fashion negligence - you've built a lean and mean (and I do mean mean) organization that is destined to take its place next to the likes of Ameriquest, Charter Communications, and other roll-up companies in America.

How many times have you been forced out the front door of a business naked? I guess I'm just out of touch with my inner-exhibitionist not to have found my forced nudity, public humiliation, fear and emotional distress exciting. At least I got a whistle from a passing Corolla, so I guess my 21 years at your gym was worth it after all!

P.S. Cancel my membership and send me a 21-year refund.

So any away the contracts show an increase of $12.00 a month plus 8.25% ($1)tax = $13.00 extra above the price we agreed. Interestingly enough the first charge is almost accurate - its $1.00 above the actual charges - but on the (RECURRING) monthly dues when we combine the charges it adds up to $89 + TAX.

I am not playing your game. I WILL NOT mail you a cancellation because you sent me an EMAIL wanting the payment fixed. I am retired, I will outlast them. And I am telling ALL my friends not to go to this gym. It's a meat market. They are always trying to get you to sign up for private sessions... I go to a small gym now and enjoy it much more.

So it was in April when he came up to me at Claremont Colleges. He offered me a free trial at their gym. When I went in there for the trial, I was stupid enough to let him talk me into a "student special." Honestly, I'm not interested in the membership at all because there is a gym in my community, which costs nothing. I thought I'd give it a try because B said to me, "Today is the last day for the student special with a monthly fee of $30 something (can't recall the exact amount). As part of the special, you pay for two months and can quit the membership and get the full refund ($60 something) back any time during the two months."

I believed that it seemed not making sense to anyone, so I asked him that what if I quit right before the end of the second month. He assured me that the full amount would be reimbursed to me. After confirming that for a couple of times, I joined the membership which was the start of the disappointing experience. My mistake was my negligence to look at the contract (they didn't show me the contract upfront anyways, but emailed me) and that I didn't ask for a written proof of the "full refund anytime during the two months" from B so that I have no way to prove now.

Well after 3 weeks or so, I decided to quit and get my refund back. Apparently, the front desk didn't have any idea of what I was talking about (at that time I already felt that the whole refund anytime thing might be totally made up by B). However, B told me that the front desk couldn't do this and that he could do it by asking the corporate office to send me a check (why corporate office?). Not out of expectation, the check was never in my mailbox. I met with B for three times about the mythical check. He let me wait and wait, and in the end he said that he would personally reimburse me (I doubt if he asked the corporate office at the very beginning).

Here comes the most disappointing part. We decided to meet at 7PM on June 25 (because he said he got his paycheck that day). I was there at 6:55. He texted saying he's almost there. After a while, he still didn't show up so I asked if he was far away. He said no, he just got busy and he's leaving now. I called but he didn't pick up. At 7:30 I told him if he didn't show up in 3 minutes, I would just go home and file a complaint. Waited for 5 minutes. B never showed up so I left. Honestly, I already gave up on the idea of getting the refund after getting home. It's just 60 bucks, took me over a month. It's really not worth the time and brain spent on it.

The best thing I could do was writing this review so that hopefully others wouldn't make the same mistake, and maybe copy paste this review and send it to the corporate office. But B texted me at 8:19 PM. B said that he would bring me the check again but he would need to look at his schedule and let me know the next day. He said sorry again and I really believed this guy. The next day (Wednesday), B said he couldn't that day because he and his girl have a doctor's appointment about their baby. So I said the day after (Thursday) at 6:35 PM. I got off work at 6 and had a class at 7. He said yes.

Thursday in the morning, I asked him to meet me on time since I had to go to class afterwards. He responded okay. At 6:25 PM, when I was at the place we were supposed to meet, these interesting messages from B showed up on my phone: "Okay, so I was on the phone with my boss and there is nothing we can do about giving you your money back. I also told her about me telling you that I would pay you back [it's okay if you couldn't. Just say that. Why on earth did you keep making me wait?! I felt like a monkey] and I can't. I told her how you keep texting me and threatening me, telling me you will report me if you don't get paid. She told me that you are harassing me, which is true, and that you need to stop texting me. We can't pay you back because you had your membership longer than 7 days. You only have a 7-day cancellation. After that you can't get reimbursed. If you don't believe me, look at the contract you signed. It states it all there."

What I was angry about was after being tricked, waited and being tricked again, I was called threatening and harassing. I already gave up first time when he didn't show up since I've already been waiting for so long. I was exhausted. It was him who kept texting saying he wanted to help. To be honest, it's the first time in my life I was ever described like that - feeling offended.

Lesson learned: NEVER LISTEN TO SALESPEOPLE. Look at the contract word by word, even when dealing with big names (e.g. LA FITNESS).

This one particular worker continually makes my guests sign waivers and show ID before entering. Although that might be part of her job, she is the only person that does this. All the other workers allow each of us to go in without a 10-minute hassle. This might not be a big deal, but I usually only go to the gym 2 or 3 times a week for about 1 hour and 15 minutes each session. This cuts down my workout time and also causes problems for me, my guests, and the other people that want to check in.

It has gotten to a point where when my husband and I were denied access into LA Fitness. Their excuse for our denied access is that our accounts were "accidentally deleted." I was extremely mad when they told us this because I knew without hesitation that they were lying about it because my son was still able to check in the next day! Some of these workers need to be replaced and LA Fitness needs to step it up because members including myself are switching out FAST!

When I again called the customer service number for LA Fitness, I was told that they never received any letters from my credit card company. I have about six letters from my credit card company. In other words, they just out and out lie about everything. I think if perhaps I sued them, they might take lying and cheating to customers seriously. I have now blocked them from receiving any more money from my credit card. I think I should get a total refund of all monies given to LA Fitness for all the pain and suffering they put me through.

When I was called by Membership Services, I was informed that because I have missed a payment, that I could not even use the sessions that I had already paid for. This is the first time I have ever had a personal trainer, and although, I like the trainers, trying to get an appointment for a session with my trainer was difficult at times. When I brought this up to Membership Services, they informed me that it was my responsibility to make my own appointments with my trainer. This is probably one of the worst companies I have ever dealt with, and I will never join a gym again!!!!

First of all, the class schedule/instructors change every month which is totally UNACCEPTABLE. When you get good instructors, you do whatever it takes to keep them. On top of that, you bring in a 350-lb. person to replace an instructor. What does that say to the class? She has no endurance and is a risk/threat to her own health and safety. That is not motivation to me. Second, the women's bathroom is always FILTHY and SMELLS. This is very hazardous and unsanitary. Third, the aerobics room is disgusting and also filthy. The floor has never been cleaned since the gym has been in existence. The room smells.

This degradation of service is unfortunate because I greatly enjoy exercising at LA Fitness Morrow, Georgia. I would like to see some action taken to make the facility worth paying money to attend. I would like to see quality and fit instructors. Customers are paying for a service that they are not getting. LA Fitness changes the class schedule without notifying their customers. If you are going to change the schedules, you need to provide capable and fit instructors - ** is over 350 lbs. Now you tell me if that is motivation or an absolute shame. This would not happen at Camp Creek. Why does the Morrow location have to suffer or deal with this type of embarrassment?

On 10/23/2012 I spoke to Michelle ** at the Irvine, California office and was informed my membership had expired because I never visited an LA Fitness location since my membership was transferred over. Because I didn’t visit them within 90 days of the transfer, my membership had expired under the original terms. I was not informed of this clause in the contract. I did have a 90-day grace period from my expiration of 6/21/12 to 9/21/12. When I asked why I wasn’t contacted via email to pay my yearly dues (I set myself up on their website), I was told that LAF doesn’t send reminders when dues is due??? I was then told I could certainly sign up again for $199.99 per year (or what the going rate was then). Since I was paying $60 per year for my membership, I assumed this would continue. Bally would always send out reminder emails. I am upset. I see this as a way of LAF to weed out older contracts so they can keep their rates high.

Thousands of people join health clubs and don’t attend. I was penalized because I didn’t visit a club. Because of this, I lost a membership I’ve had for 31 years. As I told Ms. **, it isn’t any of their business if I attend or not as long as I pay. Please help me.

The customer service at LA Fitness is horrible, and the gym sucks. The only reason I got a membership there is because I work at a very nice health club and wanted to be able to workout on my days off without seeing everyone I know. I didn't know this gym was going to suck so bad. The biggest waste of 30 bucks a month.

All fine if it's a restaurant but this is a club whose membership fees are collected whether or not people are in the gym or not. It doesn't matter if 1 person, 25 persons or 125 persons are in the gym. The club is still making their money. I asked for an adjustment on my dues then based on the fact that they eliminated over 24 hours monthly of gym availability per month, also showing him through records that I highly frequented the hours on Sat and Sun in question when he laughed it off and told me it would only be through the summer and I could call the corporate office if I wanted to. Summer passed and hours never were changed back.

Many people work on Sat and/or Sun and only have opportunity to work out on the weekend during the what was once available evening hours. It's a shame that one has to get up a several hundred-member petition and threaten to cancel membership in order to get management to do the things that members want in their club. Does anybody remember what happened to Netflix when they jacked their customers around? They answered with their pocket books. I was going to post another complaint but don't want to make this one into a book I will complain about the high pressure harassment tactics for training contracts on another day.

Sometimes when they are not quite so rude, they inform me "the club closes at 8," "the club closes at 11," "the kid's club closes at 12," "you have 45 minutes." Thank you, I know what time it is. I know when you close and I plan on going home before you close! At least sometimes they are just informing me rather than insulting my intelligence, "Do you know what time it is!?" Today, Sunday, April 28th, 2013, I was visiting my grandmother in Allen, Texas. My wife and daughter stayed home with my grandmother. I left my grandmother's home in Allen just a little after 7:00PM CDT. I arrived at LA Fitness 6101 K Ave Plano, TX 75074. The guy at the front desk, who he claimed was the sales manager (and his first name is supposedly **? Another employee referred to him by **), informed me when I walked in the club, "Just so you know, you only have 30 minutes. We close at 8:00." I replied "I know," scanned my LA Fitness tag ** and proceeded to the locker room.

I was in the middle of changing when **, the sales manager, interrupted me so he can hassle me for my La Fitness key tag **. He took a picture of it with his cellphone, then handed the key tag back to me. Before I handed the key tag to **, I let him know that "The gym closes at 8:00. So if you're going to hassle me for my key tag after I already checked in and interrupted my 30-minute workout, then don't come hassle me again to leave when I am finishing up my shower and it happens to be 8:02PM." Joe said he wouldn't hassle me anymore. I then went on to swim a couple laps in the swimming pool. Next, I hopped in the sauna room to sweat a little. Keep in mind that while you work out or swim and afterwards step in the Sauna, your blood pressure is elevated. I was perfectly relaxed enjoying my time sitting in the hot sauna when another LA Fitness employee came inside the sauna where I was listening to music on my headphones.

I took the headphones out of my ears so I can hear what this guy is bothering me about. He told me ** needs to see me at the front desk. I replied, "Tell ** to come see me if he needs to talk to me. It's 7:53 and I only have 7 minutes left." The employee said, "No, I need you to come to the front." I replied again, "** already hassled me once and said he wouldn't hassle me again. If he wants to talk to me, tell him to come see me." By this time, my arms felt like there was electricity running through them. I was pretty outraged by the harassment I was receiving. I decided it is time to hop out of the sauna and take a quick shower. After drying off and getting dressed, I walked back into the main area of the gym to leave. The employee who bothered me in the sauna yelled over to **, "Here he comes!"

I was bothered by this too so I walked over to **'s desk and asked him for some credentials. He replied, "I don't have to show you anything." I said back, "Well, tell me your first and last name." He replied, "I don't have to tell you anything." He then went on to tell me I was stealing some ladies' membership and that he was going to call the police. I replied back, "Whose membership am I stealing? My wife's? I pay for that membership as I do mine and my daughters. Call the police if you want so they can see what kind of business you are running and I will have more reason to complain about harassment to the corporate office when I call tomorrow."

I walked outside the club, entered my car and the second I left the parking lot, I had two Plano Police Department SUVs pull me over to add to all my harassment and trauma I'd already received. Luckily, the officers were kind and patient. They took my LA Fitness key tag ** and went back to the gym with it while they delayed me from the rest of my evening. Finally, after being interrogated and asked to have my car searched, the Plano police officers said they couldn't see anything wrong and said they were sorry to bother me. Officer Miles (badge #**) scribbled on a piece of paper this number for me **. Officer Miles said there wouldn't be a report, but this is some kind of reference number in case all the above needs to be verified by the police.

I got on the internet after I got home to look for LA Fitness' corporate phone number. I found thousands of customer complaints about the company including this suggestive sex lawsuit ** at another Plano, TX LA Fitness. What is wrong with this company? Whatever happened to customer service? Who hired this **, sales manager? I would be embarrassed to have him as an employee of my company. Is there retribution for LA Fitness and employees of LA Fitness?

I eventually talked my bank into not charging me the money. They permanently blocked LA Fitness from charging me and gave me a new account number. Before I asked my bank to change my account, I asked LA Fitness to stop debiting my account and they said they would not. It was the craziest experience of my life. Do not give them your bank account info - only use a credit card.

After I restarted the training classes, I found out I was pregnant and immediately informed my personal trainer (Renato) and the administration about it. They (administration, Andrew) told me they would cancel my account but that did not happen. I went back again and talked to the person responsible and he told me I had to have a medical certificate stating about my pregnancy risk. I showed them the medical certificate but they still continued charging my account. I returned numerous times to try to solve the problem; however, it was never solved. I have accumulated 91 classes which I had paid and they still want to charge me over $1,200 because I canceled my bank account for them so they could not withdraw more money from it. I asked for some paper that proved that I have the classes accumulation and I was there trying to resolve the problem, but nobody gave me anything.

However, my debt kept growing because they never cancelled or even freeze my account. They only ask me for a new paper every time I go there to try any solution. However, I never got any proof and they asked me for a new document so that it is impossible to cancel my contract that day. And the days go by and they still steal more money from me. The last time I was at the gym (4/19/2013), I felt very offended by the neglect of those responsible (Justin and Adrew). I'm already in the eighth month of pregnancy and cannot solve this problem. I have medical certificate saying that I am not allowed to do physical exercises as they are a pregnancy risk. I did everything they asked me and nothing was resolved. They lied when they made the contract, not complied with the agreement, caused me problems in my bank account and I felt that I was extorted (stolen from) by them.

Then I'm told all they can offer is to freeze her membership. Well, no duh. She has a 6-month road to recovery ahead of her. There is no way she can use her membership! That's the least you can do! I thought it was only fair for LA Fitness to cover the hospital, ambulance and rehab facility bills. My gosh! I got a flat no! I guess I need to take this to an attorney. I've never had a lawsuit, never wanted to do anything like this in my life but this is the wrong thing to say to someone when they have had a serious injury!

My brother-in-law did not accept my opinion and said LA Fitness is a huge reputable company that is very different from other businesses, and he was sure that I can use the gym for an hour as his guest and free of charge. Just the end of the story, the staff was insisting to get a short-term membership for $30-40 or pay a $15 daily fee for an hour fitness usage and I had to pay it. I wish you could see my brother-in-law's face when I told him "Man! Another business! Are you really that naive to believe that they do care about the customers and not money?" I was laughing and my poor brother-in-law was very upset the whole day.

I don't come to you with a problem and expect to deal with a snotty attitude or excuses about why you can't do this or that. There is one person who deals with billing issues and they are never there? Oh how convenient! The only way it seems to get handled is if you make a fuss which, the snotty blonde girl who all but rolled her eyes at me, seemed to not get the fact that I pay to use the club, not put up with her attitude. If I have an issue, fix it. They will give you a headache with all the billing issues, make you wait over a week for the money to be returned to your account, and not compensate you at all for the inconvenience.

I will be canceling my membership as soon as I use up my personal training credits. Though I like the gym, it's absolutely not worth it to deal with such a rude staff and a company that can't handle my credit information properly. There are entirely too many alternatives and I plan to take my business to one of them!