Zenni Optical Reviews

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About Zenni Optical

Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.

Pros
  • Blue light/UV-blocking lens tech
  • Stylish selection
  • Affordable industry-standard frames
Cons
  • No brick-and-mortar store
  • Limited return policy

Zenni Optical Reviews

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    Page 23 Reviews 4035 - 4235
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    Customer ServicePriceStaff

    Reviewed March 28, 2018

    I wasn't able to afford anything higher. I then went with Zenni Optical because of their price. I ordered two glasses, one after another. I got one with a square frame and it has a wooden stick for the ear, like it looks wood and there’s a little bump coming out of it. I like that pair and have had it for three or four months now. They seem to be doing great. It was a good experience. The only thing is sometimes I find it hard to try the glasses on or hard to match it. I didn't know how far my face should be from the camera. It's hard to put my picture in like it wasn't telling dimensions exactly. So, I didn't know if the glasses really looked good at me or not. So, I was doing a guess.

    And I also think that for people like me doing their prescription the first time, there should be an explanation about things like the pupillary distance or the bifocal. And it would as well be much better if there is a little clip or pictures to show exactly how to do the measurement. There are inches, mm and cm and I wasn't sure which one and then I thought I got the right one but I counted it and it wasn't. But other than those, Zenni Optical is great. I called one time to find out how long it can take my glasses to come and it was great with the representative I spoke with.

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    Customer Service

    Reviewed March 28, 2018

    I am extremely disappointed in the customer service and policy. This is exactly why I do not purchase online or from cheap websites. I should have stuck with Warby Parker. My glasses came in the mail today and the quality is worse than when I use to go to Dr. Bizer's. I compared both lenses to my current glasses and the prescription is off. The lenses are also flimsy. I am not happy that I will only receive a 50% refund on products made incorrectly and with CHEAP CHINA lenses. I do not recommend buying from Zenni if you need glasses that will assist you with the sole purpose of why folks wear glasses, their eyesight! While the glasses are "trendy" your eyes will not thank you if you actually need assistance in that department. Sincerely, Extremely disappointed with so many aspects of Zenni...

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 26, 2018

    Zenni Optical's prices are excellent and I've been using them for the past six months. Last time, I had ordered glasses that was way too big for my face because of the color. I emailed their customer service and I got no response right away. I’m not the kind of person who likes to wait so I ended up following up with a call. I spoke to someone and they told me there was a one-time-only return thing, and I was grateful. They said, “No problem. Send it back to us.” I did and I was issued credit and I ordered two new pairs. They sent me two pairs that I had my eye doctor put lenses in, and I've never been happier with a pair of glasses. They came in a very timely manner and I was very, very pleased.

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    Online & App

    Reviewed March 25, 2018

    Several people at my work recommended Zenni optical for inexpensive glasses so I finally broke down and bought prescription sunglasses. I was nervous about buying online but was extremely pleased with the purchase. I bought the plastic frames without the adjustable nose pads and they don't slide down my nose at all. Upload your own photo to try on the glasses, make sure your prescription includes the pupillary distance (ask the doc to add it if it's not already included) and review the measurements of all the parts of the frames and you should be good to go.

    I just ordered a second pair of sunglasses with a different shape just so I could mix it up a little bit, not because there was anything wrong with the first pair. I like that all the frames on the website can be made into sunglasses (even if they aren't advertised as sunglasses) and I like the option of uploading your own photo so you get a realistic idea of what to expect. I would love to see the option of switching the length of the arm piece but that is probably a manufacturing limitation, not the fault of the website or the company. Overall, I have been very pleased with my shopping experience and my purchases.

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    Customer ServicePriceStaffProcess

    Reviewed March 25, 2018

    I’m only in college, so I can’t afford expensive glasses. Zenni is a little pricey sometimes but they’re really worth it ‘cause they last a long time and don’t get messed up. They're nice to have. My aunt had sunglasses for a long time and she always buys me one. I kinda trusted her. I've used Zenni three times and have had Zenni for three years now. The frames and styles are the half-rim, and the bottom is metal. The first pair was this pink translucent one with bright pink frames. That was a half-rim and they’re kinda big.

    The online ordering process was confusing at first because I’ve never ordered online glasses, and I barely knew how to read my prescription. But once I figured what everything meant, the whole process was really easy. It's just that when you try on glasses online, it’s not always gonna to be accurate. The way to measure is hard to do. Then I think I emailed them one time and asked if they could put lenses from a pair that was bought from Zenni and the customer service gave me a clear answer and they were friendly.

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    Price

    Reviewed March 23, 2018

    I stopped wearing contact lenses but I needed to find affordable glasses. Zenni has given me options for finding beautiful glasses for less than $100. My prescription is in the high numbers so I want high index lenses. Zenni allows me to have these thinner lenses for a very affordable price. I recommend first time buyers to understand what the frame measurements mean so that they order frames they will be happy with. I use online websites to convert millimeters to inches so I have a better idea of the size of frames. Taking the time to view all the frame options will give you more choices. I hope Zenni will continue to keep their prices down so people like me can continue to find affordable eyewear.

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    Customer ServiceStaff

    Reviewed March 23, 2018

    I have ordered from Zeni Optical many times over the years. The latest ones I got are rimless with the impact-resistant lenses. The glasses that I bought before without the impact-resistant lenses were shattered around the screw area where the lenses attach to the frame near the temples. And they didn't have any kind of a warranty around that. That should've been taken care of because it was a manufacturing design flaw. But they've dealt with that by suggesting the impact-resistant lenses, which costed more but would make a huge difference if they were not going to get wrecked.

    The Zenni customer service had been excellent. I ordered a pair and then I decided I wanted to order more glasses, and they were going to be shipped and they were able to combine the shipping charges. Also there was a coupon that I've used on the first pair and they were able to apply that to the other pair. They were great and they made it really easy. Zenni Optical is "The" place to get glasses.

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    Customer ServicePrice

    Reviewed March 22, 2018

    Zenni is cheaper than going to the store. I got half-rim glasses from them that have the top and bottom, but the sides are gone. I had to do a replacement because the prescription the doctor gave me originally was for contacts. I told the rep I wanted it for glasses, and it was just within the timeframe period to get a free replacement. So, I called them, I did the replacement and they helped me out doing everything free. The service was perfect and the ordering process was easy.

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    PricePunctuality & Speed

    Reviewed March 21, 2018

    Zenni Optical saved us a lot of money as far as purchasing glasses and my wife and I are glad we came across them. It was easy to find what we needed online and we have ordered from them for the third time. They were quick about getting the glasses to us and really cost efficient. We like our experience with Zenni and I’ve turned a couple of people on to them, saying we had a pretty easy time as far as getting everything ordered, getting the glasses, and about how cheap they were.

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    PricePunctuality & SpeedOnline & AppStaffEase of Use

    Reviewed March 20, 2018

    I heard about Zenni Optical when I went on Pinterest and searched for the most affordable place to buy glasses for kids. Zenni has an excellent price range and a variety of glasses. I bought glasses for my boyfriend and for my two daughters there. It was fast and easy to purchase from them. I just typed in the information on the prescription. One of my daughters has a problem with losing her glasses, so they gave me the option to write whatever I wanted on the inside of the post, and I was able to put my phone number in there in case she misplaces her glasses. I got all the glasses within a week from ordering.

    I spent $6.95 on the glasses of my daughter who loses her glasses, which was excellent, but the frames were flimsy and plasticky. But that was the kind that I wanted. In case she breaks them, it wouldn't be a huge loss. Then I bought more expensive glasses for my boyfriend. These were still cheap but in the $29 price range. The quality varies significantly from the $6.95 glasses to the $29 ones which are sturdier and have the spring locks and the anti-reflective lens, so you get what you pay for.

    Their website was very user-friendly and easy to navigate, and the check-out process was easy. It was easy to go from low to high price ranges and find the type of frames that I was looking for, whether it was square, round or oval, and if I was looking for a certain color. They even had a tutorial on how I could get the pupillary distance for each person with a ruler that I could print out and that was helpful. I’m really happy with the service and I’m going to be ordering more from Zenni Optical because their website was so easy to use. I’ve recommended them to many people, especially to people with children.

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    Customer ServiceCoverage

    Reviewed March 19, 2018

    I purchased a pair of prescription glasses from Zenni Optical. They got the prescription wrong and neglected to make it right. I had to take the frames to an eyeglasses place and pay AGAIN to have the correct prescription lenses put in. My sister was unaware of my experience and ordered from them recently and they got her prescription wrong as well. We have tried to unsuccessfully communicate with the company via phone, online chat, and email and we cannot get ANY response from the company. So disappointed. Such a rip-off. Also, I am a traveling nurse. I have sent a ton of patients of low income to this site who may not have insurance etc. I will make sure in the future, I tell everyone who NOT to go to.

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    Reviewed March 18, 2018

    I have tried for weeks to order a pair of glasses. Order form keeps sending to review, deleting information and telling me that my address is invalid. I cannot place the order. I cannot get an order number. I have tried calling. No help. All other feedback forms malfunction. Cancelling order. Hate Zenni Optical. Will not be recommending them to anyone. I will, however, be smearing them every chance I get.

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    Reviewed March 18, 2018

    When I received my glasses I tried them on but was unable to see anything. I contacted customer service to let them know that I needed to return them. They gave me the runaround several times by e-mail asking me to send verification of my prescription. I finally was given a return shipping label. I wrote them an e-mail asking if they had received my glasses yet. They said yes, but they needed my prescription to verify if it was their mistake or mine. I only ordered the glasses because it said it was 100% guaranteed. I haven't heard anything back from them. I'm very upset. I'm disabled and can't afford to lose money.

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    Customer Service

    Reviewed March 16, 2018

    I ordered from Zenni over 3 weeks ago. I never received my glasses and have contacted them at least 10 times. Each time it takes 24 hours to get back to me. They eventually told me they lost my glasses and I asked them for a refund. They ignored me and said they’d give me free express shipping on my new order. Lol. Uhh duh you lost my last order. I told them, "No. I want a discount or refund." They ignored me again. I finally got ahold of someone who said they processed a refund. Haven’t gotten it yet but we’ll see. If not I’ll just contact my cc company but buyer beware this is a horrible company. And their customer service is extremely rude.

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    PricePunctuality & Speed

    Reviewed March 13, 2018

    My daughter told me about Zenni because she ordered her glasses from there. I decided to try it too and it worked for me. The bifocal eyeglasses I got was good. It went fast when I got my glasses and I was happy because I had a discount. Other glasses here in other places are too expensive that you cannot afford and this is affordable.

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    Reviewed March 11, 2018

    I recently ordered 3 pairs of glasses and received them and I am pleased with all of them. One pair was progressive, one transition lens and one single vision and I am already looking at more because I like to have different looks and their prices are right and quality is good for what you pay. Very pleased customer.

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    Price

    Reviewed March 11, 2018

    I got my prescription glasses with standard squarish frames from Zenni Optical. The ordering process online was relatively easy. When I was trying to ordering the glasses, it somehow duplicated the order so, I had to go back and re-click on some things, but after I got the hang of it, it was an easy experience. I went for the cheapest lens and frame combo possible because it was the most affordable. I had those for a couple of months and they were great. I lost them a couple of weeks ago and I'll order another pair this week.

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    PricePunctuality & Speed

    Reviewed March 10, 2018

    My first experience with Zenni, a colleague had suggested them in 2014 but I wasn’t in need of new glasses at the time. My prescription changed and my insurance does cover glasses but I was curious and due to migraines wanted prescription sunglasses, prescription Amber tint for computer use and regular glasses. That gets a little costly so it was time to give Zenni a try. Great selection of frames; I was shocked how low the prices were for the tints and upgrades; and they arrived within the estimated time. The prescriptions are spot on. It’s only my first experience but it has been an entirely positive one. I highly recommend it if you have kids who regularly break or lose glasses. I went back and ordered more as spares!

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    Customer ServiceStaff

    Reviewed March 10, 2018

    I’ve ordered three pairs now at three different times from Zenni Optical and I’m happy with their glasses. They’re rectangular glasses, two of them were full rim and one of them was wire. I've been ordering from them for about four months now and the glasses are holding up pretty good. However, there’s one time at the end of December, I was going on vacation and I didn’t get my glasses when I should’ve, so I called them. They looked it up and said that the glasses didn’t pass the inspection before they sent them out, and they were redoing them. Other than that, the CS reps were really nice. I really like Zenni Optical and I referred them to my sister. I try to tell everybody about them because they’re really reasonable.

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    Reviewed March 9, 2018

    I recently ordered my first pair of glasses from Zenni Optical. I have never ordered glasses online before and was a little nervous, but after comparing prices at optometrist offices and big box stores, I decided to take a chance with Zenni. Then I found a bunch of bad review and began to wonder if I had made a mistake; I wear a progressive lens and the reviews for those were not good. My new glasses arrived yesterday and THEY ARE GREAT! I am very pleased with the product and the lens. I am absolutely going to use them again and have recommended them to all my friends.

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    Staff

    Reviewed March 9, 2018

    The service from Zenni Optical is going well and the interactions with their reps have been positive. I like the ease and flexibility of ordering from them online. I ordered several times and have had my wife order from them as well. The quality of their glasses is good. Zenni is something other people should try.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 8, 2018

    I am very disappointed in my recent order. I have used Zenni on multiple occasions and have been very satisfied with their product. However, my last order was not delivered. I called and Zenni reshipped the glasses, but again they never arrived. This time when I called I was told I would just have to eat the cost and reorder. Though I love the product, I cannot continue to shop Zenni and am very dissatisfied with their service this time. The only reason I am writing this review is that Zenni was not willing to consider helping in any way this time. Had they been more willing to help I understand that mistakes happen. Just please be willing to fix your mistakes.

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    Customer ServiceStaff

    Reviewed March 8, 2018

    I bought the full rim glasses from Zenni Optical and I take baths with it. Their customer service reps were very helpful. However, I made a mistake on my order and the glasses were wrong. I called them and they went right to the problem, found out where it was, and gave me a certificate to reorder and send the glasses back. It couldn’t be better. I'd tell friends they ought to think about contacting Zenni Optical before they buy anywhere else.

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    Reviewed March 7, 2018

    I've heard of Zenni from Clark Howard Show but never thought that would be for me. However, things change in life and I'm on a tight budget so I gave them a try. I had an updated prescription from an optometrist and fill out the needed data on Zenni's website. Chose my frames while staying aware of the dimensions for the width, temple length and pupil centers. I had a progressive bifocal prescription. The glasses arrived in 2 weeks in perfect shape and the lens were dead on! I'm quite pleased and would recommend to anyone. My cost was under $100.

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    Price

    Reviewed March 7, 2018

    I have been using Zenni for about three years now. I order online and after three weeks, I get the glasses in the mail and they are just exactly what I ordered. It's a pretty smooth operation and I would recommend them. I've gotten about four pairs of glasses from them, and they were all good and very cheap.

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    Reviewed March 6, 2018

    Called company because order had not shipped. It will be 3 weeks tomorrow, and clerk advised me they would create shipping label tomorrow. I advised her not acceptable. They were promised in 2 to 3 weeks. We are leaving country this week. They will not be forwarded to me as traveling to Canada. Asked to speak to supervisor and clerk refused. I was not offered expedited shipping. She just kept saying, "You will be issued a tracking number in a day or 2." Not any help to me, as I will be in Canada for 6 months. These glasses were ordered Feb. 14, 2018.

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    Customer ServicePriceStaff

    Reviewed March 6, 2018

    My friend ordered glasses from Zenni for her whole family and never had any problem. I decided I'd try and I've never had any problems either. Zenni is very affordable and their online ordering is easy. I’ve been ordering from them for years and I usually go with the full rim style glasses, like what I last ordered six months ago. I ordered a different pair originally and when I looked back at the order, I realized that they had a blue tint. So I called Zenni and they were so helpful. They cancelled that order for me right away and then I was able to put in a new order. I was really happy when I talked to customer service. I recommend Zenni all the time.

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    George increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with Zenni Optical, George increased their star rating on March 20, 2018.

    Updated review: March 20, 2018

    So I have received my new frame from Zenni and I was able to swap my lenses to the new frame with the included tool. I am happy and that is all I wanted. In the future please have your customer service reps find a solution for your customer rather then saying sorry I cannot help you. I am happy though and thank you for your service.

    Original Review: March 5, 2018

    After my first call to Zenni customer service I found out that they do not have the frame in stock and cannot purchase it. I bought my glasses in December of 2017 and now March 5th the frames are not in stock and they are sorry about it. They offered no alternative and wanted me to pay for a new pair at 50% off the original price of the frame. I’d say this is poor customer service and will never buy from them again. Terrible service Zenni.

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    Customer ServicePriceStaff

    Reviewed March 5, 2018

    I’ve ordered from Zenni almost every month since October. I needed glasses at the age of 30 and it took me a while to figure out what actually works for me. The first one was the wrong PD, which was my fault. My sister, both my sons, my husband and I all wear glasses. I’ve ordered glasses for almost everybody. When I put in a different prescription, I was never questioned. It seems like they’re really understanding that you have probably more people in your life than just yourself who wear glasses. My son has two pairs of Zennis that he loves, and he’s wearing right now. The second ones were too small for my face. But this last pair that I got in December is perfect. And I now know the size that I need. I just kind of order things that are the same size as the ones I have now.

    The only time that I contacted customer service was when my glasses were taking a little longer than I thought they should because it should only take a week. And I was getting impatient because I wanted my glasses. Almost immediately, they got in contact back and said that the glasses were on their way. And later that day, they were shipped.

    I have mentioned Zenni to a lot of my friends not only to bring business to them but because it’s just wonderful that Zenni itself is trying to help people of all financial situations be able to afford to see. So being able to afford glasses, I can get a couple of pairs for each person in case someone broke their glasses. I always have a backup pair thanks to Zenni. The pricing is always phenomenal. And it never happened to me that the glasses were sent with an incorrect prescription.

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    PriceStaff

    Reviewed March 4, 2018

    My sister told me about Zenni Optical and I've exclusively bought glasses from them for about two or three years, five to 10 pairs of glasses a year. I've always enjoyed the prices and I like that I can go back to my profile and just hit reorder because I don't want to look for my glasses again. The interactions with the reps have always been fine. I had one pair come in a bit scratched, but I ended up not doing anything about it. I was going to send it back to them but I opted to be lazy since they couldn't see the scratches on the film. Other than that, I'm satisfied with Zenni overall and I recommended it to a lot of people. I have a friend with glasses and I tried to tell him about Zenni and that it's huge savings.

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    Price

    Reviewed March 3, 2018

    Zenni Optical has low prices and I’ve ordered from them three times already. I’ve gone with several different varieties of glasses and I’ve gotten one of each, half rim and full rim. I usually use the tablet or smartphone to check their website. I have certain challenges to the website that’s not unique to them. Nevertheless, I tell my friends that Zenni is a good option. The only challenging thing is knowing what glasses will fit the customer. Usually, once they order a pair, they figure out if they have a big nose or not. The average joe on the street doesn’t know how to match their face for glasses, so it might be a good idea for Zenni to have some guide or have a section on that.

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    Reviewed March 2, 2018

    My kids bought from Zenni Optical. Our relatives also told us about it. Zenni Optical's service and commitment were good. Ordering online was easy as well.

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    Reviewed March 2, 2018

    First order impressive, as glasses arrived in a week. Next order was not even manufactured within 2 weeks, still not received after 21 days. They offered a 50% credit for products that I have still not received.

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    PriceStaff

    Reviewed March 1, 2018

    I have ordered from Zenni Optical twice. The first order was a big, light colored, and retro looking plastic frame. But that broke so I had to order new ones. I got plastic gold wire frames. They were nice and pretty cheap. I have had them for three months now. One time, I called the Zenni team to check on tracking and they were pretty nice and they got me straight to the point. They are doing a great job. I am going to be ordering more pairs of glasses from them in the future. I would recommend Zenni if you are looking for glasses, especially ones that are affordable and that you could get within a reasonable time.

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    PriceOnline & App

    Reviewed Feb. 28, 2018

    I was trying to find a more economical way to buy glasses when I found out about Zenni Optical. I liked their prices and the different styles of glasses that they have. Online purchasing was easy and I liked the options on the website where I could put my picture in and then try the glasses on my face. The ones I got were half-round and titanium on the side. It was different and I have never seen it before. So, I figured they would look right on my face. I've had it for a few months now and I like its quality. I will be purchasing from them again and would definitely recommend them to everyone I know if they're looking for glasses.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Feb. 27, 2018

    Summary: Zenni Optical did a poor job in communicating with me about when I would receive the glasses I ordered. The glasses eventually arrived about a month after the order was placed. On the plus side, the lenses and frames were solid. Had they arrived in a more timely fashion, I would have been quite satisfied with the purchase.

    I was satisfied with both the frame and the lenses provided by Zenni. The frames matched the description on their website and were solidly made. They have held up quite well for about a month now. The prescription seems to be correct and I have found the frame/lens combination to be what I expected. As alluded to earlier, the order took over a month to arrive and I had to reach out to Zenni to get any kind of ETA. Poor execution and communication on their part in the order fulfillment area. I have no idea of whether slow manufacturing, handling and shipping is at all typical of Zenni, but I had expected much better service.

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    PriceStaff

    Reviewed Feb. 27, 2018

    I commented on a friend’s glasses that they looked so nice, and she told me about Zenni Optical where she ordered several pairs. I went online and saw that Zenni’s pricing is great. They also have an amazing selection and options and everything is fantastic. However, I ordered a pair of glasses four or five days ago and I noticed they changed the option where I could get the glasses tinted. I really liked that, but I ended up not ordering from them and just waiting. Zenni does not have that option anymore to get the regular tint for 4.95 unless I order the better class that costs $49 or $59. It has to do with preparing the bifocal. I used to pay $17 for it and I used to be able to order the $10 glasses and get 10%, 50%, or 80% tint. I hope they put that option back to being able to pay $7.95 plus $4.95 instead of $59 plus $4.95. Otherwise, everything else is perfect.

    Zenni is a kind of a thing for low-income people, but it has got to be the best. They’re better than going to an optical store, and you can’t beat their prices. One of the huge things was that they offered the bifocals. I didn’t think that would be easy to get online and Zenni fulfilled just about every need that someone who wears glasses would have. The wide variety is phenomenal and you can get anything you want. Also, they don't limit their options as far as style, you can get them for kids and they even have clip-ons and $6.95 glasses. Zenni sends the cards inside the case and I do the “Just got my Zennis” online. I recommended Zenni to a friend and he got a pair which he likes very much. And I recommended it to someone else and she said she is definitely going to look into it. I sing Zenni’s praises and I will still order glasses, although not as often.

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    Staff

    Reviewed Feb. 26, 2018

    I ordered dark blue glasses, I thought. Only the bows were dark blue. The main part of the frame was purple! I love them and almost daily someone told me that they like them! Now I'm getting my new prescription.

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    Price

    Reviewed Feb. 26, 2018

    I discovered Zenni Optical last year and then I ordered glasses from them which didn't take that long. They sent me a link to track it and then I got it in my mailbox. I like that there are different kinds of styles now such as the square style that a lot of people have and quality-wise, it doesn't break. Zenni is a good company. They have fast shipping and just pricing.

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    PriceOnline & AppStaffEase of Use

    Reviewed Feb. 25, 2018

    I really like Zenni. The cost is affordable. In fact, I already bought three or four times from them. I've been using their glasses now and I don't get them from the doctors anymore. The reps were good. They handled a couple of my mistakes well, like when I ordered the wrong prescription and they were able to refund me. Their website is easy to use and I like that it has my order history so it's easy to get the same prescription. I would tell a friend to go look at the website and see if they like anything first before they go and get a $200 pair of glasses.

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    Online & App

    Reviewed Feb. 24, 2018

    In August I received my glasses from ZENNI and all looked good. However while cleaning my glasses the frame broke earlier this month in February above one of the lenses. Since this is an odd place for a frame to break I clearly suspected a product flaw. After contacting ZENNI it became clear that the frame was no longer available and that a replacement frame needed new lenses as well. Since the warranty of 30 DAYS was expired I was offered to place a new order for FULL PRICE. When checking their website for similar frames it became clear that many people complain about exactly this issue... acrylic frame breaking above the lenses. Needless to say I declined the offer to buy new glasses from this company.

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    Customer ServicePricePunctuality & SpeedOnline & App

    Reviewed Feb. 24, 2018

    I've bought glasses from Zenni Optical for three times now and the service has been really great compared to other companies. Their website was straightforward and it was really simple to click what you want and if you need help. I questioned my order and their customer service replied to me right then. The glasses' material is good and doesn't break easily, depending on the glasses. And the shipping is very fast. It's not expensive. They have a really great price compared to Walmart or any other company. They also put an extra thing on cellphone and laptop screen. It's 10 bucks more but it works. My eyes don't strain and get tired as much. Overall, It was a really great service and great product. I'm going to purchase my next glasses from there too.

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    Customer Service

    Reviewed Feb. 22, 2018

    Received my glasses beginning of Feb. Metal frames are cheaply made, lenses are supposed to be thin but are not. Nosepiece on glasses is way too high on nose. I took to optometrist for adjustment and was told they could not be adjusted in order for me to see properly. I have been requesting an RMA be sent for return since 2/10/18 - have not received yet. Emails from Zenni say they will give me 100% store credit; but I do not want to get another pair of these cheap glasses. I will eat the difference in refund as a lesson learned. I just want the RMA. 30 day refund limit is approaching. I have ordered from other online companies, with no difficulties. This company is a rip off.

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    Response from Zenni Optical

    Thank you for posting your complaint, which gives us another opportunity to address this matter. We were sorry to learn that you did not like the appearance and fit of the frame and thickness of the lenses. We were sorry to learn that neither you nor your eye doctor was able to adjust the nose pads and frame so the glasses would work for you, and we want to apologize for any dissatisfaction you experienced. Although the database record of your order includes a note indicating that we emailed you a prepaid shipping label and instructions to return the glasses for inspection, we do not see a copy of this email in the notes of the database record confirming that this email was sent. Therefore, we are sending it to you again, and we are again emailing you a prepaid shipping label to use to return the glasses to Zenni Optical for inspection. The reason we are emailing you this option, rather than instructions to return the glasses for a 50 percent refund, which is our standard refund policy, is because since you complained about aspects of the glasses that might indicate something wrong with the glasses. If our inspection finds that there was something inaccurate about the way we made these glasses, we can offer you a refund of what you spent on the order, including the shipping fee. However, if our inspection finds that we made the glasses correctly, we can issue the 50 percent refund of what you spent on the glasses, minus the shipping fee. We hope you will return the glasses for inspection, and when we have received and inspected the glasses, we will email you the inspection results and restate the refund options. We look forward to receiving and inspecting these glasses.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2018

    I purchased new glasses in October of 2017. Yesterday I went to put my glasses on and found a nose piece missing. Being I am home recovering from shoulder replacement surgery I knew the nose piece had to be in the house. After some searching I found the nose piece but could not find the retainer screw. So I emailed Zenni at 9 am yesterday to see about a replacement screw.

    After 24 hours with no response I called them. After the call was answered by a computer I was placed on hold for 20 minutes. Finally a gentleman answered that barely spoke English. I explained the problem then he started responding. I could not understand him and told him I needed someone that could speak English that I could understand. His response was, "Me speak English." I informed him I needed someone I could understand. After me telling him this half a dozen times he placed me on hold. Someone else finally picked up and told me they do not have replacement parts but I was welcome to order new frames and they would give me a 50% discount. I will do my best to prevent anyone from ever ordering from this company. Again the total lack of customer service and professionalism was appalling.

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    Reviewed Feb. 19, 2018

    I’ve been using the Zenni Optical website for a few years now and I like it. I’ve ordered several pairs of glasses from them, this time I got the full rim ones and it looked like a nice pair of glasses. So far, I'm pleased with Zenni and will continue to order from them. Zenni Optical is a fantastic company and I recommend them.

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    Price

    Reviewed Feb. 17, 2018

    I've ordered from Zenni Optical multiple times. I like their price and the convenience. The online ordering process works well and I haven’t had a problem. I have the half-rim glasses from them. I would recommend Zenni to others.

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    Customer ServiceStaff

    Reviewed Feb. 16, 2018

    I purchased 4 pairs of glasses. All 4 glasses had the wrong script. I know it was the wrong script as I took the glasses to my local eye doctor. He verified it was incorrect. I also verified that I entered the script correctly online. This was 100% Zenni's mistake. I called Zenni to get a return label and waited on hold for 20+ minutes to speak with someone. I finally spoke with customer service and they provided me with a return label explaining I would hear back in 1 week from someone regarding next steps. I never received a follow up email or phone call.

    I called Zenni 11 days later. Again, I sat on hold for 20+ minutes. I was told they have received the returned glasses but they have not been processed. I asked to speak with a supervisor. Again, waited on hold. The supervisor was rude and said nothing would be done until the following Tuesday or Wednesday. "It's first come first serve." I'm guessing this type of mistake must happen often. I asked for a full refund and was told that could not happen until after the inspection. Terrible first time experience. Very disappointing! Go to Warby Parker.

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    Staff

    Reviewed Feb. 16, 2018

    I've been using Zenni for two years now and I order glasses from them all the time. The process is easier and the quality is a lot better than going to Walmart. I usually get three glasses at a time and in different pairs. When a doctor gave me the wrong prescription and I ordered glasses, Zenni gave me an exception to return them and they sent me a new pair with my correct prescription so they’ve been great.

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    Customer Service

    Reviewed Feb. 14, 2018

    What people need to realize is that you will still need to take these glasses somewhere to get adjusted. I purchased 5 pairs, and paid for all of the extras for my lenses...when I took them to my eye Dr.'s office to get adjusted one of the lenses cracked right off. I just got off of the phone with Zenni, and they will not stand behind the quality of their lenses. That for me is a indication that they KNOW they are selling people CRAP.

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    Response from Zenni Optical

    Thank you for posting your review, which gives us another opportunity to address this matter. We were sorry to learn that one of the lenses of your glasses in the half-rim blue frame broke when a local optical retailer attempted to adjust the frame for you. Of course, we want to apologize for any dissatisfaction you experienced as a result. Nevertheless, our customer service representative was correct when he advised that the glasses are warrantied for manufacturing defects, not breakage as a result of an adjustment attempt by the customer or someone the customer selects to make the adjustment. Regardless, as a customer service gesture in recognition of our strong relationship, we will make a one-time exception on your behalf to remake these glasses for you for free, if you email a picture of the broken glasses to this email address: Zenni-optician@zennioptical.com. Please put the order number in the subject line of the email. When we see this picture, we will direct our lab to remake the glasses, and we will email you the new order number. We hope that this resolves this matter to your satisfaction.

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    Customer ServicePriceStaff

    Reviewed Feb. 13, 2018

    I got recommendation from some people using Zenni Optical and a lot of people have been buying from them. The first time I purchased, I couldn't see anything. I went back to my doctor and he kept changing my prescription two or three times. I don't know if the problem was the doctor, Zenni Optical or my eyes. So my recent purchase is my second time ordering but the first time I will use something from Zenni. However, it had only been two days and I'm back to my older glasses because I cannot see properly with the prescription. I have to see to help teachers and students and it’s difficult to do that when I’m not feeling comfortable with the glasses. It might be due to the lack of communication between my doctor and Zenni, and shipping took a week and a half that possibly my prescription changed after having my older prescription while waiting for the glasses.

    Zenni Optical has good price that’s why I go for them. Customer service also gave me discount. I know it will take time for the glasses to be made because it's custom-made, but Zenni has to find a way to make it more effective and send the product right away. The price is good as well as the customer service, but the shipping is bad. There are so many factors to consider before buying online glasses.

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    Response from Zenni Optical

    Hi, thank you for posting your review, which gives us an opportunity to address this issue. We were sorry to learn that your eye doctor initially gave you an incorrect prescription, and we hope that the most recent glasses you ordered, the progressives, are working well for you. Insofar as your review centers on our shipping time, we want to apologize for any disappointment you experience regarding the time it took you to receive your glasses. In addition, we would like to provide some information we hope will be helpful. We have three different shipping options: Standard shipping, for $4.95, which should get you the glasses within 14-21 days of the date you place your order; Priority shipping, for $7.95, which should get you the glasses within 10-14 days of the date you place your order; and Express shipping, for $18.95, delivered by UPS to a physical location (not a P.O. box), which should get you the glasses within 7-10 days of the date you place your order. You selected Standard shipping on each of your orders. Your first order was delivered to you six days after you placed the order. Your second order was delivered to you nine days after you placed the order. Your third order was delivered on the 21st day after you placed the order, the last day of our Standard shipping deliver promise. If you would you’re your glasses customarily delivered within 7-10 days of the date you place your order, we would recommend selecting Express shipping. In addition, we want to advise that if your order comes after the promised delivery time, for example, if your latest order, with the progressives, had come one day later, we invite customers to convey this to us, and we will refund the shipping fee, since we did not meet our delivery time promise. If you were to select Priority or Express shipping, and the glasses did not come within 10-14 days or 7-10 days, respectively, and you contacted us about this, we would refund the additional amount you spent on these two faster shipping options. If the glasses arrive after day 21, and you notify us of this, we will refund your entire shipping fee. We trust this information is useful.

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    Price

    Reviewed Feb. 12, 2018

    I purchased my first pair of glasses from Zenni Optical 10 years ago. Then I decided to buy from them again mostly because of the value and the history I received from my prior purchase. I wanted to get the same pair that I had because it should’ve had some spring hinges but the ones I received didn’t have the spring on it like on the site. It would take like a couple of months back then to ship because it was from China but when I bought this one it kind of came in after a couple of weeks so I was surprised how quick it was. There was like a whole change in management and that’s cool.

    I’m satisfied with the cheapest one I received but then the more expensive one that I picked up I don’t really use as much. And I put the same pupillary distance on it so it feels kind of weird. Maybe the transition lens on it was causing it. I know that there’s a new site and I wish I can upload my own picture because I’m not sure the way the proportions of the glasses are. But I like the way the system works where you can try on the glasses on faces. I’m using an avatar type thing and that’s cool too. They also sent me a pupillary distance ruler so that made up for it and I’ll probably use it for my next purchase. If anybody should ask about Zenni I would just show them my glasses and see if they like the build quality and I’ll tell them it’s under 10 bucks. So pick it up.

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    Online & App

    Reviewed Feb. 11, 2018

    I've had a great experience with Zenni Optical. I know exactly what it's like to buy glasses at retail and with Zenni, you can get everything you want for a fraction of what you're paying. I can get the exact same frames as the ones from designer companies for a fraction of the price. I've bought regular prescription glasses and prescription sunglasses from them and I only paid $120, shipping included. Ordering was also a seamless process. Their website was extremely user-friendly and everything was self-explanatory.

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    Customer ServicePrice

    Reviewed Feb. 11, 2018

    I chose Zenni Optical for their prices. I’ve ordered from them a couple of times before. The process was easy to order online and I had to call and give them the shape of the lenses that I wanted. Their customer service was pretty good about it. I like how the rimless style of glasses look. It has been a month now since I’ve had the eyewear. I’d have people go with Zenni if they are looking for eyeglasses. It’s one of the cheaper places.

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    Reviewed Feb. 10, 2018

    I’ve been using Zenni for a number of years now. I tried them after a friend has told me about Zenni many times and because they were inexpensive. The most recent order that I placed was for a pair of full-rim regular daily glasses. Their online ordering process is good and the website’s well-designed. They have a good selection and I’m almost always happy with what I get from them. However, I ordered the chromatic lenses that change to sunglasses in the sunlight but I wasn’t so happy with it. They need to get new models in as their models stay the same a lot.

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    Reviewed Feb. 10, 2018

    This was the first time I ordered from Zenni. Overall very happy but I wish they be easier to clean. I didn’t pay extra for the resistant coating and I sincerely regret it. They are so hard to clean. But overall I’m happy with them. Would order again, just would pay that extra for the resistant coating.

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    Price

    Reviewed Feb. 9, 2018

    Zenni Optical's price is cheaper than the dealer market in the US so I order from them. It’s my second time ordering and the online ordering process is easy. I have purchased regular eyeglasses, so far, because I prefer these types. I’ve had it for about a year and the quality is fair for the price.

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    Price

    Reviewed Feb. 9, 2018

    6 months later my wife's glasses had a yellowish tint to them. Called support and they said it was due to the FREE "Standard Blue Anti-Reflective Coating". I dont remember anywhere that it was going to cause yellowish tint on the glasses. They said there is a 30 day guarantee. Well it takes a few months of time for it to get yellowish. We cant use them any longer. They dont want to help us with a new pair of glasses. All we want is a pair of glasses that are not going to turn colors after time. Stay away from them. Good deal or not, it's not worth it.

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    PriceOnline & AppStaff

    Reviewed Feb. 8, 2018

    I've owned a pair of prescription glasses from Zenni Optical for three months now and they're the best glasses I've ever had. The quality is really good for the price. I got the browline glasses, which I really liked after I saw a friend wearing it. She also spoke highly of the brand. Ordering it was really easy. Their website was straightforward.

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    judith increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with Zenni Optical, judith increased their star rating on June 16, 2018.

    Updated review: June 16, 2018

    Company sent proper glasses. Thank you

    Original Review: Feb. 7, 2018

    They insisted on a "credit" instead of a refund even though I attempted to give updated info on the phone to resolve the issue. Now when I attempt to reorder online exact same glasses with exact same info, the additional charge is twice as much. They claim it is because the "internet updated". Bottom line...they simply would not honor my original order, which is only a few months old. My "credit" was reduced by 50 %! A rip off with very poor customer resolve.

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    Mert increased rating by 3 stars.
    Customer Service
    After a positive interaction with Zenni Optical, Mert increased their star rating on Feb. 8, 2018.

    Updated review: Feb. 8, 2018

    They contacted with me from here and they re sending me new pairs to right address. Thank you. The reason I am giving 4 star. My bad experience with customer service and how they failed to take care of me. Thanks again. I will give Zenni one more chance!

    Original Review: Feb. 7, 2018

    They sent my glasses to wrong address. And now I called them they say there is nothing they can do. So I just wasted my $50 for nothing? And I am their regular customer. I bought glasses from them before as well. Customer care horrible. Don't buy anything from this scumbags!!

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    Punctuality & SpeedProcess

    Reviewed Feb. 7, 2018

    I’ve been shopping with Zenni Optical and have owned their eyewear for about six months. Their online ordering process is really easy and my experience with them has been great overall. I would recommend Zenni to anyone. They have a quick and easy process.

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    PriceStaff

    Reviewed Feb. 6, 2018

    I thought, for $6.95, the Zenni Optical glasses weren’t good but I didn’t have much to lose and I just needed backup glasses back at that point, but I’ve ordered from them since then. Now, I’ve already ordered about seven pairs of glasses from them. For said price I can get a pair of glasses with every outfit. I like the half-rim design as it suits my face better, it’s not so intrusive and they seem lighter in weight. Also, I like the metal ones better than the plastic.

    Ordering online was easy. I go to their website and it has these people in the corner. I didn’t download a picture of myself, so I just use someone that has the same shape head as mine for picking out a frame. It’s awesome and I love it. I’m happy with Zenni and I’ve referred them to a lot of people. Their price can’t be beaten and their glasses are good. The quality is great, the same as hundred dollar glasses. Plus, the glasses come in in about two weeks in the mail and you can order six pairs and still just pay the five dollar shipping fee.

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    PriceStaff

    Reviewed Feb. 5, 2018

    I’ve been ordering from Zenni for a long time. It was probably since 10 years ago and it must have been a word of mouth that I knew about them. I like their price. I used to spend a lot more money on glasses but they are inexpensive. I also like that there’s so much diversity so I can have so many different styles. I can get glasses that are really fun and funky. For the most part, I’ve gone with the Wayfarer style which is the plastic frame in bright colors. I always wanted to have different glasses for different outfits. Now, I have that and I also don’t worry about them getting broken.

    Ordering online is super easy because they save all my info so I can get online whenever I want to without worrying about needing my prescription. I also order for my partner, my brother and my mother. I have all their prescription saved. Like for Christmas this year, I was able to get glasses for my mom without even telling her because I already have her prescription saved into the computer. At one time, I ordered the wrong frame size. I called Zenni and talked to the customer service. They got the correct frame size, sent it to me and the whole thing was just as easy as if I had gotten it right the first time online. I recommend Zenni and I really enjoy my glasses from them. It’s fun when people recognize and they’re like, “Oh my gosh, you’re wearing Zenni’s.”

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2018

    One of my friends who has a child who also wears glasses referred me to Zenni Optical. My son has had some difficulties because he has such a strong prescription and it’s hard to find glasses that are reasonable. My son likes the full-rim plastic glasses as it is more comfortable on his head. I've been shopping with Zenni Optical for six months. At first, the ordering process was confusing but I received help so it was okay. Their customer service has been good. They respond quickly and are helpful. I’ve told other people about them.

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    Customer Service

    Reviewed Feb. 3, 2018

    My aunt had ordered some glasses from Zenni at one time. They are pretty good priced and they have a good selection. I have already bought four or five pairs and ordering online was pretty easy. I got the plastic ones with full rim and they look different. I had my most recent pair for three months now. I asked about shipping one time and the person I talked to in customer service knew what she was talking about.

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    PriceStaff

    Reviewed Feb. 3, 2018

    My dad told me about Zenni years ago. I like the big, thick, black-rimmed glasses so I can see everywhere. They are comfortable. Zenni is inexpensive and it is easy to get prescription through it.

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    PriceStaff

    Reviewed Feb. 2, 2018

    I've been using a pair of full-rimmed glasses from Zenni Optical for a long time now. My grandma took me there a couple of years ago and I liked their prices. These glasses are better on me, too. Their reps were cool and I liked them all. I'd recommend Zenni. They’re pretty decent and they make good glasses that last for a couple of years and are very affordable. But they still have more room to improve. While I really enjoy the convenience they offer, I wish they had a way to get the eye tests for your prescription without paying a doctor or they could have their own locations so that I could give them my money rather than to someone else. Their shipping could also be faster.

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    CoveragePrice

    Reviewed Feb. 1, 2018

    I decided to try out Zenni Optical because they seemed to have the best combination of price, styles and options. Once I got my first couple of frames, I confirmed that they were the correct prescription and that they looked good and were not crappy. At that point, I was hooked and I have been ordering from them since 2011. My insurance covers a yearly exam and a certain amount of frames. All I do is get my exam and then I get my updated prescription, go online and pick out three new frames.

    For the first time, I finally got the sunglass tint added to one of them so that I could have prescription sunglasses in my car but I never wear them. I don’t know what I was thinking adding the sunglass tint to that particular style of frame ‘cause as soon as they came in, I tried them on and realized they look terrible. The beauty of a place like Zenni is that it was not like the frame cost $300. I can go, “Well, whoops, learned my lesson,” and just not do it again.

    Another frame that I got is a round-ish tortoise shell one. The other one is a Tiffany blue color. I had the exact same frames a few years ago and people would compliment me on them. So when I got my new prescription, I got those frames again. I plan on getting a couple more frames soon with the same new prescription just to have more variety to choose from. I started telling everybody about Zenni and now I’m one of five people at my work who ordered glasses from them. I’m the one who started the whole thing.

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    Price

    Reviewed Feb. 1, 2018

    I liked the glasses that I saw at Zenni Optical and I ordered some in December. Those were like cat-eye glasses and then I ordered some full rim ones a couple of weeks ago. With Zenni’s prices, I order two pairs of glasses now for far less than one pair would cost me at any of those optical outlet places here in town. But although Zenni’s online ordering process is doable, the website could flow a little easier. Once I’m ordering, I’d have to go back to look at the glasses, then I’d have to go to the menu and get my account again. It could be a lot easier. Additionally, when you go in to look at women’s glasses, you can look at the bestsellers but then you have to go back to the menu and try and look at all glasses. It’s an effort. That aside, I was very pleased with my glasses and I’d tell others to use Zenni too.

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    Price

    Reviewed Jan. 31, 2018

    The ordering process with Zenni for a pair of full-rim glasses was good. It was cheap. Everything was easy to find and I would recommend them.

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    PriceOnline & App

    Reviewed Jan. 30, 2018

    One of my professors in grad school was telling the students to use Zenni Optical because they were so cheap. I bought my first pair in August and bought another around November. The prices were great and the quality of the glasses is incredible for the price. I am not gentle with my glasses and none of them are broken. The shipping time was a little bit long but it wasn’t bad. I’ve been wearing the glasses ever since. Zenni’s website is generally good. There’s some weird stuff in it though. I have unusual prescription where one of the values is positive and one is negative and I was trying to order another pair the other day but I couldn’t scroll down. It has to pop up so I couldn’t check out. But otherwise, everything is fine. I would tell my friends to go ahead and order a pair from Zenni Optical.

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    PricePunctuality & Speed

    Reviewed Jan. 29, 2018

    My daughter could not find any frame styles she liked at any stores we tried, but Zenni had them. Zenni had an extensive selection-much more than stores. The glasses arrived on time, inexpensively and she says she can see well. The value for the price was excellent and the quality was good. The only hassles were PD-we had to get them measured, then the glasses arrived with a template tool for measuring PD. Also, I had to file the insurance forms myself.

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    Reviewed Jan. 28, 2018

    I wanted to try Zenni Optical. I got one pair of glasses that was just for distance and I got another one for reading. For some reason, the left lens was not done to my prescription. It was a lot weaker than my left eye needs for distance. That was unfortunate but I kept the glasses. It didn’t seem worth it to try to have them corrected and I didn’t want to pack them up and send them back. So I have the glasses now for close to a year. I also got a pair of sunglasses that have progressive lenses and I love it. It's very easy to order from Zenni. They have cheap frames and I thought they would look and feel better than they actually do, but you get what you pay for. They’re decent products but make sure that you check your prescription after they arrive. If not, send them back.

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    PriceOnline & AppEase of Use

    Reviewed Jan. 27, 2018

    My friend from work recommended Zenni Optical. I ordered glasses from Zenni and their website was very easy to navigate. I got the glasses with the cheetah or moose print frames. I've had these glasses for six months now and they're awesome, and the price was great as well. I would definitely recommend Zenni Optical to others and I’m probably going to get my boyfriend glasses from there too.

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    Staff

    Reviewed Jan. 26, 2018

    I was looking for glasses online. I had heard from somebody that Zenni Optical was reputable. They had so many different options, too. I’ve gone with multiple glasses. I’ve had a big black frame, I got sunglasses, and then I have ones that are rimless. I've had all of them together for about five years and they work very well. One time I called Zenni to see where the glasses were, and they gave me a timeline of when I’d get them and that was fine. I don’t get my glasses from my doctor’s office often anymore. I just get the prescription and I do it online. I really like Zenni and I keep using it. They have good quality, are reasonably priced, and they have a lot of options. I have recommended them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 25, 2018

    We are a family that is blind without our glasses so the first order we did with Zenni I was a bit nervous about something being wrong, but they were perfect!!! AT LEAST THE FIRST ORDER! The first time we ordered we had all 3 of our scripts uploaded and what we wanted, got them in the mail and they were perfect, no complaints. The 2nd order was for my husband and will uploaded his script again. No problems. Paid for them and moved on, got the glasses later than we were supposed to, script wasn't his, mine or our daughter's. No clue whose script they used but wasn't his! Finally was able to reach someone on the phone because their chat system seems to always have you on hold so you will leave a message. In fact it will tell you the representative has left the chat room but they weren't ever there to begin with!

    They finally issued an in store credit for a 1x purchase amount - shipping & handling, so when we did reorder the glasses a 3rd time we ended up spending 2x the amount we did in the first place and the script is still wrong!!! Once again we uploaded my husband's script in order to get his glasses. WILL NEVER USE THEM EVER AGAIN. ANGRY, DISAPPOINTED AND TAKING THIS HIGH UP THE FOOD CHAIN AS THEY ARE A RIP OFF.

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    Reviewed Jan. 25, 2018

    I liked the website of Zenni Optical and the multiple options they had, and my interactions with the reps were good. I bought some glasses. The first glasses were like some black thing with gold legs and the second ones were round, turtleback glasses. I've had these glasses for a couple of months and they're all good. Zenni Optical is a good company for glasses.

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    Reviewed Jan. 24, 2018

    Both of our daughters have used Zenni and I liked what I saw. Moreover, they were happy with Zenni and with the products. About three months ago, I've bought two pairs, one a little more dressy, with metal half-frames and the other a tortoiseshell plastic pair. I usually choose something that looks too old. I am old but my daughters thought I should wear something a little more with it. My husband and I are housebound, so it was handy to be able to order it online. I found that it was easy to put my information in and upload a picture. I took my time and looked everything over. I will buy from them again. In addition, I’ve told friends about Zenni Optical.

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    Customer Service

    Reviewed Jan. 24, 2018

    I’ve contacted customer service through online chat and email. They haven’t responded to my last email. They are stating they sent me 1.74 high index lenses, plus I had to pay an extra fee for my SPH. With my lenses being 11/9.5mm thick. I used their linked lens thickness calculator Opticampus, with results stating the should be around 6.9/7.8mm, this is a huge difference. I also purchased frames in the kids' section, so they are small frames, with a frame width of 30. These are the thickest lenses I’ve had in 35 years! They are definitely not high index. Customer service has been very unhelpful, blaming my prescription and frame choice and now just not responding. Horrible company to purchase through, if they don’t back their product! Extremely disappointed.

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    Reviewed Jan. 24, 2018

    I ordered my first pair of glasses from Zenni Optical with progressive lenses. When I received them and put them on, I was extremely disappointed. The area of focus for distance vision was very narrow. If I moved my eyes left or right of center, the vision was not in focus. The line where the progressive bifocal started was way too high. I took them to my regular eye doctor and they explained to me how there is a variation in lens quality and the areas of focus and the online companies use cheap frames that have a very narrow area of focus. I do not recommend ordering progressive lenses from an online eyeglass company.

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    PriceOnline & App

    Reviewed Jan. 23, 2018

    I was at work and was complaining about needing new glasses, and one of my customers told me about Zenni Optical. Their online ordering process was super easy. In fact, their website is one of the better ones. I wanted something different from what I had before so I got the half-rim, gold metal frames. Zenni Optical has great glasses, their prescription is spot on, and you can't really beat their price. So, I'll just keep using them.

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    Reviewed Jan. 22, 2018

    A friend referred me to Zenni and I liked their prices. When the lenses on my old glasses were scratching off a little bit so I knew it was time for the new one. I got a full frame and it came with the sunglass lenses on them. I've had them for a couple of months and they're holding up pretty well. Buying it online was pretty easy. But I don't like how you can upload your picture and put the glasses on there. Unless it’s a 100% front face, it doesn’t come out right. But other than that, the website worked with me pretty fine.

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    Punctuality & Speed

    Reviewed Jan. 21, 2018

    I was searching for optical and Zenni was the first one I found. They had good designs for frames. I bought the one with a Wayfarer shape or frame as I was used to wearing such style. It was easy purchasing online. I liked that I could have my stuff still on file and I could pick out my prescription really quickly if I had it saved. I've had my pair for about almost a year now.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed Jan. 20, 2018

    I liked Zenni's pricing and I have their eyewear for about six months now. A co-worker's referral led me to buy prescription glasses from them and initially, ordering from their website was confusing for me. But my co-worker showed me how to do it and it became pretty simple after that. For my first time, I ordered two pairs and one pair ended up being like a kid size. I had to call customer service and they were nice enough to let me return it and give me credit towards the next order. Later, I got one of those clip-on glasses. I like it when they have the discounts. The promo codes helped make my experience worthwhile and if it wasn’t for those, I'd rather get the glasses locally if I could have somebody there to help me out.

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    Punctuality & Speed

    Reviewed Jan. 19, 2018

    I’ve used Zenni Optical a number of times and my experience of them has been fantastic. I've recommended them. They have always been efficient and quick. I'm also always satisfied with the end result and the product.

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    Reviewed Jan. 18, 2018

    So far, I've purchased three times from Zenni Optical. I bought children’s glasses and the ordering process has been fine.

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    Customer ServicePriceStaff

    Reviewed Jan. 18, 2018

    I have ordered two pairs of prescription glasses from Zenni. One was when I had to switch my actual prescription, and the other was the first time when I bought sunglasses that were prescription too. I’ve had them for about two years and they’re holding up great. They have changed my life. I like their cost and the fact that they were delivered. Navigating the website to order and going back and forth from shopping and the cart were easy. But every time I had to go back to shop, it would take me to the very start of the whole page, and that was annoying. Other than that, it was pretty easy to follow.

    The second time I ordered was around the time the California fires were happening. Zenni sent out an email saying, “It might take a little longer to get to you. Sorry for the inconvenience.” And surprisingly enough, it still took them less than two weeks to get me my order. That was really impressive. I recommend them to people all the time. I’m a bartender and I get compliments on my glasses a lot. I always tell them that these are $10 and that they have to go on Zenni where they can take a picture and try the glasses on.

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    Reviewed Jan. 16, 2018

    There was no prescription in the left eye meaning it was just like clear glass, these were progressive. I wasted my money since they didn't want to correct the issue and just gave me 50% of what I paid. Also frame color was brownish instead of purple. Scam, never order from them again.

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    Reviewed Jan. 14, 2018

    This is my first, but definitely not last purchase, from Zenni. I was surprised how long it took for the glasses to arrive in the mail but am pleased with them nonetheless. I don't know how they can sell glasses and lenses so cheaply... My eye doctor's selection starts around $300 and the ones I bought here were about $20. Yaaas! Make sure you read the reviews on each pair before you order - I have a very thin face and needed to order kids' glasses. I would highly recommend this site.

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    Customer Service

    Reviewed Jan. 14, 2018

    I bought a pair of frames. Since I wear progressives, I had the lenses made at Sams. Got the glasses home, put them on the table for the night and by the next morning, the frames were broken in 2 places (at the right and left corners). E-mailed Zenni and after I sent a photo, they replaced them. Had the new frames for less than one day and the arm randomly snapped off (I was wearing them and walking at the time so it wasn't like I was manhandling them). Zenni offered to give me store credit. Uh, yeah, not ever buying anything there again. They finally agreed to refund my Amazon Pay account. So minus 1 star for the quality of the frames, 2 stars for the customer service - at least they tried to replace the crap frames.

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    Reviewed Jan. 11, 2018

    I've used Zenni for over 5 years and I've never been so angry until now. Got a pair of glasses in the mail today and they were horrible. Literally like wooden frames. I asked to send them back for a refund, and their policy is 50% refund or 100% store credit. I didn't like any of the other frames at all, so after paying $8 for shipping the first time, $28 for the frames and then having to pay $5 to send them back (because they don't even give you a return shipping label), I'm going to receive back about $14 of the $41 I've spent. Total bullshit. If they gave a prepaid shipping label MAYBE I'd be okay with 50% refund, but they didn't and I'm not happy. I will never do business with them again. Rip off.

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    PricePunctuality & Speed

    Reviewed Jan. 10, 2018

    Zenni Optical is incredibly cheaper than anything else I have been seeing, and they have a lot of options and add-ons. I’ve made five purchases now, and the square big frames and horn-rimmed glasses came in on time. They’re very affordable and the quality of the items is good. I have a pair that I’ve been wearing on and off for about two years, and they’re still holding up. I also have a pair that I wear more regularly, and I’ve had them for maybe five months now and they’re still fine. Zenni Optical is great.

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    Reviewed Jan. 9, 2018

    I've bought nine pairs of glasses from Zenni Optical and I like them a lot. I recommend them to everybody.

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    Customer ServicePriceStaff

    Reviewed Jan. 9, 2018

    Worst customer service ever. I purchased 4 pair of glasses, none of which I could wear, but their inspection insists 3 out of 4 are within "approved tolerances" and will only refund half of my purchase price. The customer service people are really good at snark and have no intention of making it right. They refuse to escalate the call up line to a supervisor and in fact, hang up whenever they decide it's time. Don't give these people your money.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2018

    My co-worker told me a lot about Zenni and its prices. I had lost a pair I recently bought from the optometrist so I decided to give Zenni a try. I've done two purchases now and it was very easy to order online. My first pair was a pair of eyeglasses with a thinner, metal type of frame, while my second purchase was for a pair of sunglasses. Their customer service was professional. I contacted them once to get an update on how long it would take for the eyeglasses to be made and them being shipped out. They were courteous and they got back to me real quick.

    Also, their prices are second to none. They are very affordable glasses that are equivalent, if not better, to what you can get at the eye doctor. I didn't want to spend that much money on a new pair and spending the money I did at Zenni was perfect for me. I also found the lost pair on the same day that the Zenni glasses came. However, even though the Zenni's are far, far less than what I paid for the glasses from the optometrist, I like the quality of the Zenni way better.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2018

    A coworker of mine was in love with Zenni Optical and she told me about them. I looked at Glasses USA also but their site wasn’t as easy as Zenni’s. I got a pair of flat eye-looking glasses from Zenni's and then as soon as they came out with the turquoise on the top and on the bottom, I ordered those immediately ‘cause I love those. Once I placed the order in for shipping, they were right on time and I got them within seven to ten days. I have the eyewear for six months now and they are great. They came fitted and I didn’t have to worry about going and getting them tightened up. Everything was perfect and I've had the best service so far.

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    Reviewed Jan. 6, 2018

    I spent just under $20 for the lenses and frames combined, and was blown away by the quality. My glasses are a few months old, and I have been very surprised at the level of quality, which surpasses Costco frames I bought prior to getting these. The antireflective coating has been pretty durable, and although the lenses occasionally pop out during cleaning, they are easily put back. I sat on them once and was able to bend them back into shape pretty easily. We'll see how long they last, but I am pretty optimistic, given my experience so far.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2018

    I’ve ordered from Zenni Optical for the past five years and I like their selection and price. I’ve gotten five glasses for myself and five apiece for my kids for a total of twenty and I haven’t had any issues with them. The only time we’ve had issues is when we mismeasured ourselves. Also, they’ve always been courteous and prompt. I have referred them to multiple friends and I will continue to go back. I had an awesome experience with them. They're cool.

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    Staff

    Reviewed Jan. 5, 2018

    A friend told me about Zenni Optical and I like their prices. Plus, their reps are very helpful. I got one pair of glasses from them. I’ve had them for about two months now, and they are awesome. When I drive at night with it, I have no problems at all.

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    Reviewed Jan. 4, 2018

    After 3 1/2 weeks - the glasses I received were incorrect. Now they want me to wait another 2 months and after they return them they only offer 50% refund?? After 3 months??? Now they want me to print out a label and return them - then they may or may not return half of my money.

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    PriceOnline & App

    Reviewed Jan. 4, 2018

    My brother-in-law told me about Zenni Optical and I’ve been with them for about five years now but I buy infrequently because I take pretty good care of my glasses. They really have excellent prices. My most recent purchase was a pair of shadow proof sunglasses for work and they also had ANSI certified products that I needed. Plus, their website is user-friendly. I wish that they would update the feature where I can upload my photo and try on glasses because there are really simple facial recognition algorithms that they could use just to identify where a pair of eyes are in a photo. But, otherwise, everything has been pretty smooth. I have already recommended them to other people. If you’re looking for options, definitely consider this company because you cannot beat the prices. If they have what you need, then you do not need to shop anywhere else.

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    Reviewed Jan. 3, 2018

    I love Zenni Optical a lot. I wanted recommendations on some eyeglasses, and a lot of people were saying Zenni. I never heard of them so I thought I’d give it a shot and I’m glad I did. I got the plastic type of glasses, the black, rectangular ones, and then some big red ones. I’ve had them for a couple of months now and I'm pleased with their quality. Ordering with Zenni was fairly easy and I’ve been recommending them to others. The glasses are cheap but they don't fall apart easily. Everything was great.

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    PriceOnline & AppStaff

    Reviewed Jan. 2, 2018

    I bought a backup pair for one of my kids and then I bought myself prescription sunglasses from Zenni. I went with whatever I thought would look best. Their online site is user-friendly although the website was annoying. In order to place your order, it requires that you measure the distance between your eyes. Ophthalmologists don’t even give you that information and they don’t even measure it. Both my son and I had to go back to get that measurement then had it entered on the website, and then we could get the glasses. Other than that, there’s a wide selection and the prices are really good.

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    PriceOnline & App

    Reviewed Jan. 1, 2018

    My sister shopped with Zenni Optical a while back and when I got my prescription a few months ago and I needed glasses I also went to Zenni. I got the Ray-Ban looking type of glasses and they’re really good. I like them. And Zenni's website is cool. It's easy to maneuver and see what you got to do and see the different styles. Zenni Optical is affordable compared to other stores and online websites as well.

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    Staff

    Reviewed Dec. 31, 2017

    My prescription glasses were well made and I have enjoyed 2 years of wear from them. Ready to order based again based on new Rx. Great company. Love the competition to Luxottica monopoly. I tell so many people about Zenni and all shared a good experience.

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    Online & AppEase of Use

    Reviewed Dec. 31, 2017

    I looked online because I was looking for a cheaper way of getting a pair of glasses, and I liked the range of selection and the prices that Zenni Optical offered. Plus, their website is easy to use. I've been purchasing from them for three years and I’ve already recommended them to a couple of people.

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    Price

    Reviewed Dec. 30, 2017

    Someone was wearing a pair of glasses that I liked and I was referred to Zenni’s website. Zenni Optical has better and more stylish glasses and I dabble in all of those. I like their prices and I’ve already bought more than 20 pairs from them. I’ve had different pairs and styles for a couple of years now.

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    Customer ServicePriceStaff

    Reviewed Dec. 29, 2017

    I was satisfied with the first pair of glasses that I got from Zenni Optical five years ago and I've ordered at least four pairs of glasses since then. I went with the full-rim, and because I'm Asian, I get the ones with some type of metal with the little nose pads. I was really impressed with their customer service. When the nose pad broke, I reached out and asked if I could purchase a replacement. They offered to ship me the nose pads at no cost and that was great. While you don't get to try on the glasses, they have a lot of information online to help you choose the right one. It's also affordable enough that you can order a couple of pairs so that you never get stuck, like in a car if your contacts slip out or you can't find your glasses. You can always keep a spare around. Overall, I have recommended them to many friends and family members and they have all ordered.

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    Price

    Reviewed Dec. 28, 2017

    Over the years, I've used multiple prescription eyewear companies and have bought all sorts of different types of glasses. My decision to purchase generally comes down to what frames are available and for what price. When I'm ordering for my kids, I consider how expensive and how readily available is the impact-resistant plastic for kid's glasses. When I need glasses, I check Zenni Optical's website and buying from them online is okay.

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    Reviewed Dec. 27, 2017

    Zenni has cute frames that look really good. I have five different frames, however, one pair has nose pads that keep falling off. I also have a pair of frames that are almost like a circle and the lens periodically falls out and I just pop it back in. But it just happens to the ones that are round. I also got four pairs last time and the fake gold wire-rim aviators and the half-rim like a Ray-Ban are the two that I wear the most, and people always ask me where I got my glasses. I love Zenni.

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    Price

    Reviewed Dec. 27, 2017

    I like Zenni Optical. I started ordering from them after a friend told me about them. I've ordered from them for eight times now and their glasses are nice and affordable. They also come the way you want them. Everything goes smoothly and it's satisfying.

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    Customer Service

    Reviewed Dec. 26, 2017

    I purchased 2 pair of glasses. My ophthalmologist office made a mistake on my prescription. I could not get the error verified and a new RX until after the 30 day return window. I called Zenni and after I explained they gave me credit for the glasses despite it was not their error and I was past the 30 day window. That is what I call good service.

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    Reviewed Dec. 26, 2017

    I was tired of paying $200 for glasses so I started buying from Zenni Optical. Since I like to save money, I've stayed with them and have been a customer for many years. I’ve gotten a little bit of everything. Right now, I'm wearing the plastic ones that look like wood, and they are cool. Every order has gone without a hitch. My billing information and the prescriptions are all saved, so it’s super easy to go through and order whenever I need to. I like all the innovations that they’ve had, like being able to search by frame type and size. It’s a great search engine. In the last couple of years, there were not very many frames that would work well in sunglasses, but now they’re starting to add more. I'd recommend them to people who are paying a lot for glasses.

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    Customer ServicePrice

    Reviewed Dec. 25, 2017

    I have been ordering aviators and a bunch of different eyewear styles from Zenni for a few years now. My brother told me about them and they're much cheaper. Their online ordering process is straightforward, but their navigation is a little cumbersome. It would be nice to see all the glasses in one list. So far, their cost is so reasonable that I don't care if some of their glasses break. Besides, the glasses last about three years depending on if you wear them every day or not. My only interaction with their customer service was when I asked if I could get the inverse of my prescription glasses so that people could see what I actually see. They said no, though. Other than that, it would be cool if there was a referral or reference code, even discounts for sending people to Zenni Optical since I’ve turned people on to them multiple times over the years.

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 24, 2017

    I’ve bought five pairs of glasses from Zenni and they're way less expensive than the other companies where we buy. I also love their frames, the styles, and the colors and that's why I buy there. I like their customer service too. They're doing a good job and when I had to change my glasses and send them back because they were too small, I had a courtesy of $31.99. I also like how they work and how fast they send the glasses, especially to Alaska. Always buy at Zenni.

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    Price

    Reviewed Dec. 23, 2017

    I have purchased from Zenni Optical in the past and I usually go with plastic frames and sunglasses. They are not bad for the price but sometimes the quality of the frame is not that great. Some are good and some have low quality and don't come like how I expected it. But that's what you get for paying cheaper.

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    PriceOnline & App

    Reviewed Dec. 22, 2017

    I knew Zenni Optical through my friends and they told me a little bit about the expensive frames. It's also easier to change the frame a little bit without the pain and the high cost of getting designer frames. Hence, I've done the full rim and the sunglasses from them, and I like both of them. The glasses came in the mail, which is how I do most of my shopping. Though it's somewhat a little bit close together, I found a couple of pairs that I like. As far as the frames are concerned, the length is a little bit short. As it's hard to tell sometimes on the website, even if you put your picture in there, it doesn't necessarily give you that feeling of "Oh, they're close together." There are so many things to look over at the website and I like it when they have new glasses, as I usually order the new design from them. The Desert ones right now is there, and it's better than going through all the pages.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 21, 2017

    I did my research before starting my purchase; starting with YouTube reviews of quality, and ending with recommended tips and advice. All was going well until a particular form was out of stock for almost 3 weeks. Once I tried to add the additional frame and options, adding the promo code from the holiday CYBER, it didn't work. It was expired. I tried the live chat option and was simply told it had expired and that they were NOT going to honor it, even though the frame was out of stock at the time of initial purchase attempt. My advice to you, if you still want to try the affordable Zenni Optical option; use the promo code when it is valid. This company WILL NOT honor their codes no matter the circumstance. I hope this helps future customers to make informed decisions before making their purchases.

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    Reviewed Dec. 21, 2017

    My wife was looking for some inexpensive options to get her glasses and she found Zenni Optical online. They have a great app where you can try on different shapes so that was very helpful. I am nearsighted and I went for the regular prescription glasses. I was surprised because I got the glasses within two weeks although they said it's going to take a month, so I got it sooner than expected. I've already recommended them to a couple of friends.

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    Reviewed Dec. 20, 2017

    After paying $140 for eye doctor at Walmart for myself & daughter, we start the glasses search... $300 later we're checking out! I came home, remembered a friend told me about Zenni & got online. $30 for my daughters & 25.65 for mine. Called Walmart To cancel order Asap and went up and for my refund. Received glasses in a week. Couldn't be happier. Now THAT made our Christmas Wonderful!! And I can afford to buy extra pairs to keep in vehicles. Love Zenni, will NEVER buy from retail stores again. Thank you SO much!

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    Reliability

    Reviewed Dec. 20, 2017

    I ordered 2 pairs of glasses, same frame, style and prescription but one was tinted for sunglasses. Upon receipt of the glasses, they gave me headaches and I couldn't see well. I was working out of state and couldn't do anything about trying to find out why there was a problem. After returning home I took them to a local eyeglass retailer to have the prescription verified. It was discovered that they were made incorrectly (wrong PD, wrong axis). After calling Zenni to inform them I wanted to return these defective glasses, I was told it was beyond the 30 days and I was stuck with them!

    So… 2 pairs of glasses are GOING IN THE GARBAGE CAN and I will NEVER purchase from them again! It would be one thing if I changed my mind or my prescription changed over time, but to pay for something that was an error on THEIR part in fabrication, then having to take MY time to troubleshoot the problem, only to find out that I have to live with their mistake is completely UNACCEPTABLE and FRAUDULENT as far as I'm concerned.

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    PricePunctuality & Speed

    Reviewed Dec. 20, 2017

    Two months ago, I got a pair of rose gold transparent rims from Zenni Optical. I ordered them online and they came really fast. The lenses were weird right at the beginning before my eyes adjusted but they've been great. I was really pleased with how inexpensive they were. Plus, for someone who likes wearing different glasses and accessories, I think they were of great quality. I would have appreciated better sizing so the glasses would fit my face better. I know other websites where you can put in the dimensions of your face. They also have other tools that Zenni doesn't have. Also, the way Warby Parker put names on glasses is really cool and could be beneficial for Zenni.

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    Reliability

    Reviewed Dec. 19, 2017

    I’ve been looking for glasses for my son online and I saw Zenni Optical. They had popped up in one of the top 15. They offer quicker and better service. And they have more frames for my son. I ordered from them the first time he broke his glasses, then I had to order two more again and he broke them again. I wish I can order just the replacement parts like an arm or screws for his frames. But they’re reliable and their frames are sturdy. I’d recommend the company to a friend. My sister ordered her lenses off of there, too.

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    Price

    Reviewed Dec. 18, 2017

    I needed a pair of cheap glasses and when I saw the prices at Zenni, they were pretty cheap. I ordered twice from them and it was easy. Everything was fine with Zenni Optical.

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    Price

    Reviewed Dec. 15, 2017

    I liked Zenni Optical's price and bought full-rim glasses. I've had them for a couple of months and it's good. I'm still wearing them and they haven't broken yet.

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    Reviewed Dec. 14, 2017

    I have ordered two pair of glasses about a year plus apart and I have been very happy with both pair. The only reason I had to get a second pair is because I was roughhousing with my kids and the first pair broke. 100% my fault they broke.

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    Price

    Reviewed Dec. 14, 2017

    I lost two pairs of my glasses because they got stolen at school and I had to pay $200 to replace them. My sister took me to the Zenni Optical website and said that I could get some cheap pairs there. I got on a laptop and pulled up the women tab to see women’s glasses. I uploaded a picture of my face so the glasses could go on it. I followed the requirements and it was easy. They give you an outline of how big they want your face so I went through my photos and found one. I can also zoom in and zoom out with my face.

    I browsed through the glasses and then I ordered. I filled up the blanks for my prescription and then they sent me the glasses. The glasses have really good quality. I have a pair that lasted for two years. I’m not careful because they’re not that expensive but they last through all my hammering around. I highly recommend Zenni Optical. If I need a pair of glasses for a specific outfit I would just order them from Zenni and I could get them as cheap as 6.95.

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    Crystal increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with Zenni Optical, Crystal increased their star rating on Dec. 14, 2017.

    Updated review: Dec. 14, 2017

    Thank you Zenni for resolving the complaint. I’m sorry the glasses didn’t work out. Customer Service is key when running a business and by responding as you did shows you care about your customers as well as the company you work for. Thanks again!

    Original Review: Dec. 11, 2017

    I received the responses to the return of my order. I understand ZENNI made an error in making the glasses. Yes, ZENNI offered to remake them but at a cost of my losing out if Zenni makes another mistake. This is a chance I can't take. I needed ZENNI's glasses to be correct the first time. I feel it is very poor practice and customer service that because I choose to not have ZENNI remake them since ZENNI made the initial error I have to forfeit half the cost of what I paid! If I made the mistake that's different but ZENNI made the mistake and I can't risk my eyesight if another error is made! I suffered severe eye pain and headaches wearing those glasses! I feel I should have received a FULL REFUND!

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    Customer ServicePricePunctuality & Speed

    Reviewed Dec. 11, 2017

    I had to call them back and ask for a refund because the stem was supposed to be all plastic. But there was metal protruding causing my skin to react and it blistered. The prescription was not spot on. I had the same prescription done with LensCrafters and they were not the same. My vision was blurry using Zenni glasses. The delivery has gotten really slow. As if it was intentional. Since they charge extra for early completion, they make you suffer first if you do not pay premium shipping charges.

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    Price

    Reviewed Dec. 11, 2017

    I bought about eight pairs of glasses from Zenni Optical and they are great. I've changed my style a lot. I have sports glasses, shooting glasses and regular glasses. I’m really on a budget and I didn’t want to spend $80 to $90 on a pair of glasses even though my insurance covers most of it. So I decided to go with Zenni Optical and they’ve been awesome so far. I’ve been buying from them for about two years. The quality is really good for being at such a low price. I get the cheapest pairs and I like them a lot. They are durable plastic and I’ve only had one pair break on me out of the eight. I feel that the ordering process could be easier with certain items like the sports glasses. There needs to be more variety in them and I would love that and it would be great for everyone.

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    PriceOnline & AppStaff

    Reviewed Dec. 10, 2017

    I’ve been ordering all my glasses from Zenni Optical for the past five years. My father recommended their website and he had a lot of good things to say about their site. He worked in an eye clinic and he said that their glasses were affordable and of good quality. I order at least a couple of pairs every year ‘cause I’m very clumsy and I lose my glasses. I like going to their website often and navigating it was simple and straightforward. I like how I can change the color options with whatever filters there are, and I’m very happy with my experience with them.

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    Punctuality & Speed

    Reviewed Dec. 9, 2017

    My sister wears glasses, and she told me to check Zenni Optical when my daughter started wearing glasses. I like Zenni Optical and I’ve ordered about four pairs of glasses from them. When we order from them, they come fast, and when they’re not sure of the prescription, they ask and make sure if we got the right one. I would have gotten the wrong glasses if they didn't ask me about that.

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    Customer ServicePriceStaff

    Reviewed Dec. 8, 2017

    I heard about Zenni through my mom and I wanted to see how it was so I tried them. They do decent work and they are a lot cheaper. If I went to an eye doctor right now, I’d actually spend around $400 on a pair of glasses. I really like Zenni Optical. Their customer service team has been great too. They’re very professional. I’ve bought from them about four times now.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 6, 2017

    My sister told me about Zenni Optical. The first time I ordered from them was five years ago. I only bought some sunglasses but the designs have been the same. I like wearing full rim, blue plastic shells because they’re more durable than metal ones. I replace my glasses every other year, or every year sometimes. From what I heard from my sister, she had to give some glasses back and they got her right fitting in no time. Their customer service did their job right. Ordering online is simpler than going to America’s Best. Zenni is cheap and they deliver the glasses super fast. Since I use my computer a lot, Zenni also does customization such as making different lens for blue light with my size frame. Overall, they're fast, efficient and their glasses look good.

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    Price

    Reviewed Dec. 5, 2017

    I heard about Zenni Optical from my son’s eye doctor and we’ve been using Zenni for 10 years. We chose them mostly because of their price. I got a full rim and a half rim glasses the last time and I like the way they look on me. We’ve always been happy with their service and products and we’ll keep using Zenni Optical.

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    Price

    Reviewed Dec. 4, 2017

    The glasses I ordered were fine but I ordered a pair of the clip on sunglasses. Mistake! Cheap cheap cheap. Poor fit and it had scratches in it. I explained this to their customer service via email and they asked for pictures. Well you really can’t see the scratches on a picture so they said I have to send “better pictures”. Well this is ridiculous as I’ve bought 3 sets of glasses from them (over $500) in the last few years and they’re hassling me for $5.95? I just ordered a new pair from Glasses USA because of this. If they’re ok I’ll never buy from Zenni again. How foolish they are.

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    Reviewed Dec. 4, 2017

    I thought I would give them a try. You need to measure carefully and read your scrip carefully. I made 2 mistakes and caught them after careful review. My only complaint was the reader portion. First I may have been off by 1mm (or 2mm at most) on PD. I noticed when I move my head while reading the letters would quickly be out of focus. I compared to my previous pair of glasses and found that the width of the magnifying area on my new glasses was smaller than my old glasses. I could turn my head further to the right and left with my old glasses before the letters were out of focus. Other than that complaint I would buy again.

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    Price

    Reviewed Dec. 4, 2017

    I have been using Zenni Optical for five years but this is my first time purchasing sunglasses which I love. The prescription sunglasses I got were amazing. I went for the biggest one they had because I have a rounder face. I wish there were sunglasses that were equal in length from the top to the bottom. I love the glasses that I have. They’re fine but the top is wider than the bottom. Also, it would be helpful if Zenni has a video of someone putting the glasses on. I had to go to so many YouTubers to finally find one of my glasses that I got. Also, it's extremely helpful if people that buy glasses can submit their video and link. In that way, it’s easy access for us and then Zenni don’t have to do any of the works. Nevertheless, I had a great experience and their affordable price really wins it overall. I’m pretty happy with everything.

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    Reviewed Dec. 3, 2017

    Well, I just donated to Zenni. The first pair prescription lenses was incorrect and it was my fault. The only thing I could do was either get a store credit for the full amount paid minus shipping or get 50% refund minus shipping. I, unfortunately, picked store credit and sent prescription again. Well, they arrived and The prescription was so off I could wear them at all. So, I lost my $131.47. No more returns allowed. I still have a little credit So, I figured I learned my lesson, and I just visited an ophthalmologist for a check up and had them check what Zenni did to the lenses.

    They said the correction for astigmatism was so far off, they questioned whether they bothered to follow prescription, or just didn’t know what they were doing. The lenses are useless to me. I’m going to take a chance and use the frames for new lenses from the doctors office. Of course, they won’t guarantee the frames will hold up to putting new lenses in, so if they crack, that’s on me. If you are nearsighted, have astigmatism, and need progressive lenses to see up close, don’t waste your money on buying glasses and lenses online. Each frame lies differently on your face too, so you really have no idea and no guarantee that Zenni glasses will work. Now I’m out of pocket the $124.02... frames were $25.95. As I said I’m using them for new lenses, but if they break I’ll be out over $1500.

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    Staff

    Reviewed Dec. 2, 2017

    I order online at Zenni and it’s very easy. I can just fit in my search parameters, like if I want to sort colors, size or shape, and that’s what it shows me. I’ve been with them for five years and I’ve got about seven pairs from them. The most recent one is a white, full frame, plastic-rimmed one as I’m into color-matching. I had one pair that didn't sit right and I sent it back. They immediately fixed it and sent it right back. Any dealings that I have had with them has been great. I'm very pleased this company and I couldn't be happier. I recommend them to everyone I know and I know a dozen of people that have ordered from them since they’ve seen my glasses.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 2, 2017

    I ordered a printable gift card for my niece for Christmas and never received it via email as promised. Even though they advertise this service, they were incapable of delivering. After numerous phone calls, live chats, and emails I finally demanded a refund. They had the nerve to tell me I had to call to receive a code due to "security". How do I wrap that as a gift? They are advertising something they don't have.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 1, 2017

    I ordered frames for my lenses. 3 times inputting the lens width and height each time. I received frames that were not even close to the right size. When I called customer service and waited 15 minutes for someone to answer I was told to send them back and they would determine if I had made a mistake. At which point I told them that I was returning everything for a full refund and was told they only give you store credit or at best 50% of your money back. Do not buy from this company. This is a scam. They will send the wrong items over and over and then refuse to make it right or refund your money.

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    Customer Service

    Reviewed Nov. 30, 2017

    I decided to try ordering online glasses instead of going to a more expensive local store and I learned my lesson, I will never do that again. First of all, the picture you upload to see yourself in the frames zooms in so much that all you can see is a round face and the frames, no hair or no way to get a true overall perspective. Next, I needed progressive lenses and many of the frames said they would not work for progressives. I finally narrowed my selection down to one frame and held my breath and ordered. Got my glasses and anxiously tried them on. The left eye was ok but I couldn't see out of the right eye. I called customer service and was told that if I paid the return shipping charges, they would test the glasses to verify they were made per the prescription. I was angry that I had to pay the shipping so decided to try wearing the glasses for a couple of days to see if I just needed a period of adjustment.

    Day three, the glasses broke in half so back they went. I received an email a week later telling me that the prescription was fine and that I could order new glasses and again pay the shipping fee, receive a 50% refund or get my glasses back. At this point, I didn't trust Zenni and didn't want to try another pair nor did I want the originals back. I also didn't feel it was fair to only get half of my money back when competitors were giving 100% back. I had posted previously on a Zenni ad that popped up on my Facebook page that I was not happy with the glasses and received a message from Zenni to privately message them with my order number. I did that and waited for 30 hours without a response. I sent another message and got a response saying that the policy was 50% and that was all they could provide.

    I was asked who provided the PD measurement, me or my doctor. I said I did per their instructions. I was asked if I would be willing to go to a local eyeglass store and get them to measure and resubmit...ummmmmm...NO! I sent the prescription that was provided by my eye doctor, I followed Zenni's instructions and they messed up. Apparently, if I needed a simple eyeglass prescription filled, Zenni is a good company to deal with but once I posted my story everywhere that I could think to post it, I started hearing that every person who bought progressive lenses from them had issues. That means that Zenni is making 50% from every person who orders progressive lenses while the customers are getting nothing for the 50% that is withheld. If progressive lenses can't be made by using online forms, Zenni should stop selling them.

    To make matters worse, I then was sent an email from Zenni asking me to rate the glasses. I gave this company a one star rating, told the story about my glasses breaking and that I was very unhappy with their customer service. A few days after providing this review, I returned to the website to see if they had posted it. I was more than a little angry to find that they did post it but they changed the rating from a one star to a two star and deleted all info about the bad customer service. I posted my dissatisfaction on Facebook and received a private message from Zenni stating that they were not able to change people's ratings.

    I copied and pasted the disclaimer from their review page that specifically states "We reserve the right to edit or reject reviews that include inappropriate content, profanity, references to other retailers, pricing, or personal information." After they apologized for my unhappiness, I told them I would be much happier if they would refund the balance of my money and change my review back to what I had actually posted. They told me that they could not do that and ended the conversation. I have also posted a claim with the Better Business Bureau and will never deal with them again.

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    Reviewed Nov. 27, 2017

    So far, I've ordered twice from Zenni and it’s very easy. I got a pair of full-rim glasses and also a pair of sunglasses. I used the picture app where I could see if the glasses looked good on me or not. The only thing is that my regular glasses have a bluish tint across it and it changes the color that I'm seeing. I didn't realize what I was getting when I decided what kind of protection I wanted on the lenses but it hasn't been that big of a deal. It doesn't have the glare on those glasses and I've been pretty satisfied. I’m definitely buying from these guys again.

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    PriceStaff

    Reviewed Nov. 26, 2017

    My stepson got glasses from a site he looked up, and I wanted to see if I could find something I liked even better. Between commercials and the internet, I found Zenni Optical. I liked their selection and their prices are better. I got a half-rim frame that's got the dark things that go by the ears and then over the lens. When we were looking at the pictures that we uploaded with my husband in it, those were the ones that I thought looked better. He's owned the glasses for six months and he loves them. Ordering it online was easy.

    The only thing that we would have found a little bit better was trying to find out how dark his glasses were going to get. Seeing it on a computer is not quite as good as seeing it in person. He’s been outside and he stated that he wished it would get a little darker. I plan on getting them myself, but it’s just a matter of trying to get an eye exam that’s up-to-date because my last one was a year ago. They said that I have to wait two years, where I got mine done. When I get my script, I’m going to go to Zenni myself.

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    Price

    Reviewed Nov. 25, 2017

    I’ve been buying prescription glasses from Zenni Optical for about two years and my experience has been very good. Their products have very good quality and I’m very satisfied. They’re also very affordable compared to eyeglass stores. They send little tools with the glasses to fix them if they get loose, which is really a nice feature. They have a nice glass case and the glasses are very true to my prescription.

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    StaffEase of Use

    Reviewed Nov. 24, 2017

    One of my friends sent me a link to Zenni, and I’ve been getting glasses from them for a few years now for their price and quality. I get my glasses from them at least twice a year. Whenever my prescription gets updated I order a new one with the same frame which is a half rim. I like the look because it's modern. Ordering online is simple, the site is easy to navigate, and shipping is a lot faster than it used to be. I recommend them to all my friends. It's painless with Zenni. They always come through.

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    Customer ServicePriceOnline & AppProcess

    Reviewed Nov. 23, 2017

    Zenni had the $6.95 complete set of glasses which was really cheap. I ordered three pairs of glasses. I got the progressives that were like wire-rim and some reading glasses which were plastic. It was easy to put everything in, however, I had a lot of problems with them and it was not a good experience at all. I was extremely dissatisfied.

    The first pair of the progressives were okay. They came in a couple of weeks. But I had to send the reading glasses back three or four times. They kept messing it up over and over and over again. They did not know how to correctly interpret the prescription. The doctor sent both prescriptions all on one sheet of paper. Their website says that you’re supposed to add the numbers together when you are doing a reading prescription. That’s only if you’re going to do progressives or bifocal. When you’re doing single vision, you don’t add the numbers together. But I didn’t know that, so I followed the directions on their website. And so they were wrong. Zenni is an allure for that cheap price, which you have to go all the way down to the bottom of the page to find it hidden there. It’s not easily found on their website. I feel it's kind of a bait-and-switch because they’re not giving a quality product and their customer service is terrible.

    Now I have a store credit and I don’t know what to do with it because I can’t get my actual money back. They only gave me a store credit for partial refund. If they’re going to do you a refund, they’ll only give you half of your money back which is ridiculous. After all the hassle I went through, I should’ve gotten a full refund back to whatever I paid with. It should’ve been a full refund without question after all this time, having to go back and forth with them. It was all through email and chat and it was always a different person. Someone else would respond every time I would email, and they didn’t have very strong English. They didn’t seem to read and understand the details of the message. I would say something in there, and then they would answer something different. It’s like they didn’t get the point of what was being communicated in the first place.

    I ordered from other places before, and the process had no problems whatsoever. They know how to read the prescription correctly. They make you send the copy of it in, and they verify before they make them so you don’t run into problems like this. I would never buy from Zenni again. I’ll go back to one of the other ones even though it’s a little more expensive because Zenni isn’t worth the hassle. I needed my glasses right away, and it took a couple of months before I got them.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed Nov. 22, 2017

    I ordered some glasses before from Zenni Optical and then the next day, I showed them to my mom. She said she didn't like them so I called Zenni and had no problem getting it canceled. There wasn't any runaround about how things can be and it was just really quick and easy. Then the next week, I ordered my glasses. I checked out other prescription eyewear companies but the process with Zenni was better. I can spend hours trying on glasses on their website. I liked and chose the cat eye frame. I also enjoyed being able to order the sunglass clip that matched my frames. Because being the cat eyes, I can't just go down to the thrift store and get a pair of clip-on with it. I've always recommended Zenni.

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    PriceOnline & App

    Reviewed Nov. 22, 2017

    Before Zenni, I purchase glasses from Walmart and I pay $180 but the frame is only $28, and it still wasn’t good. I heard about Zenni from a co-worker and the website is easy for me. I like it and I could see how the frames look on my face. It’s hard sometimes and I wish I could put them on but I can’t, so I’m satisfied when they come in. I've been buying from them for a year and I have a favorite frame that I always get. Sometimes, it's discontinued and then it comes back. I mostly get classic frames, which are square and I’ve been satisfied with my products. The quality is good and I refer Zenni to everybody. I appreciate that the lenses are not that expensive because that’s the most expensive part of my glasses. I love Zenni and they've got a customer forever because I'm not going anywhere.

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    Punctuality & SpeedOnline & App

    Reviewed Nov. 21, 2017

    I went on the Zenni Optical website after a famous girl tweeted about how good the glasses she bought from Zenni were. I’ve since purchased a variety of glasses from them multiple times. Their website is great and it’s easy to find stuff. I really like their shipping too. It comes really fast and I get my items in less than a week.

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    Reviewed Nov. 20, 2017

    I have bought at least 15 pairs of glasses at Zenni over the last eight years for me, my wife, and my son. When I order online, the process is easy. I just pick the ones I want, put the prescription in, and forward them. Then they come straight to my door. But I had issues with a pair that had no rim at all. The screws are shaky and loose all the time and I always have to tighten them up. But since I like the design, I bought another pair, and they’re great. And I haven’t tightened the screws a long time since I've had them. In terms of the quality of the other glasses I bought, it was all good. It's been pleasant with Zenni.

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    Customer ServicePriceStaffProcess

    Reviewed Nov. 20, 2017

    A co-worker had a pair of rimmed glasses, and they were awesome. I Googled ‘cheap glasses’ like she said and Zenni Optical was the third one that popped up. I’ve been ordering from them for about two years now and the process is easy. The first time I ordered, the measurement that they asked me to do was a little confusing. But with the first order, they send a little plastic care glasses, so that helps a lot.

    I usually get the large round glasses or the cat-eye because I have a round face so I can’t wear square. I get them whenever I have extra money or if I want some sunglasses. You really can’t beat the $4 and it's like any pair of sunglasses. Zenni is cheaper than any place you can go to. If purchasing online is a little harder for you, it will most definitely be worth it once you get the glasses on. Zenni doesn't ship out quickly though. I always want the shipping to be faster because once I pay for it, I immediately want it in my hands. I love Zenni Optical but a lot of people don’t know about them. I work in customer service, and some really like my glasses. I tell them to go online and order them, and most of the time, they have never heard of this place.

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    CoveragePricePunctuality & SpeedOnline & App

    Reviewed Nov. 19, 2017

    I wanted to try some different styles but I didn't want to pay a fortune for glasses. My sister told me about Zenni Optical which has good prices so it's a way for me to try some different styles without having to commit to a crazy price and be stuck with them. I've ordered from Zenni twice now and I did everything online. Navigating their website was really easy. I was able to find the style I was thinking of. There was a trendy button which took me to the trending frames right now. It took me 10 minutes to do everything.

    When I ordered my first pair, I just needed something because my dog chewed up the lenses of my old pair. The frames are insured with my doctor but I did not want to spend almost $200 on a new pair of glasses so I just ordered a normal style pair and I really liked them. I also wanted to try some of the more stylish glasses rather than just wearing my plain square ones. And Zenni has good prices so I ordered another pair a few weeks later and I really liked those as well. I recommend them to everybody who wants to get new glasses. However, I wish that they have safety glasses with the sight shield and the safety lenses. I would definitely order a pair because I work in a manufacturing plant and I hate the safety glasses I have to wear there. Zenni did safety glasses but they're like the goggles and I don't wear them with the goggles on.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 18, 2017

    I saw the price and I couldn’t believe it. It was amazing. I put an order in and when the first pair of glasses came in, they were great. I just bought a minimum of 5 pairs for about a hundred dollars that I would normally spend on a regular pair of glasses. I usually mixed my purchases up. I don’t like rimless. The half rim is pretty nice and I also like the full rim. Because I’ve been able to have the same prescription for 6 years now, at this point I just give myself variety more than just I need a new pair of glasses. It's more like accessorizing.

    I was really impressed with the very person I bought my order in. I had one of their customer service reps ask me, “Can you send me a copy of your prescription to make sure that those are the things exactly how you wrote it?” I did and then they confirmed it was right at how we have thought was in the order. They wanted to make sure that I was getting what I was supposed to be getting. It’s been perfect. Everything usually arrives on time or early. All my glasses have always been what I ordered and shipped exactly how I thought they would. I’ve been using Zenni for about 5-6 years and sometimes I feel the website is much more optimized. Zenni is doing an amazing job. When I see anybody who has glasses, I asked them “How much are those glasses, $400? Here you go. Use this website. At least check them out.”

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    Customer ServicePriceStaff

    Reviewed Nov. 17, 2017

    I ordered the cheap, full rim glasses and I love them. I have a black pair and a red pair. The glasses are cute, affordable and they fit my face perfectly. I put in the wrong prescription when I ordered my glasses so I had to call back and talk to customer service. The rep walked me through everything and it was simple. I had a great experience and I've told so many people about Zenni Optical.

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    PriceOnline & AppEase of Use

    Reviewed Nov. 16, 2017

    A friend told me about Zenni so I searched it online. Although their website takes some time to load, it is easy to use compared to the others. Also, their price is good. I ordered from them over three or four times already. The style I chose recently is easier to use. It would be nice though if they make more new stuff more frequently. But overall, Zenni is great and so far, I'm happy with them.

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    Staff

    Reviewed Nov. 15, 2017

    Zenni’s styles and their prices made me choose them and I got the bifocals and several pairs. The reps were courteous and helpful, and they took care of my problems. I had a great experience with them.

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    PriceStaff

    Reviewed Nov. 14, 2017

    I heard about Zenni Optical from a passerby who happened to use the site and I haven’t heard of any others that could do the same thing. It was a good idea so I tried them. I've made a total of four purchases and three of them were due to trying to get the lens correct as I wasn't quite familiar with the tint at all. For my first purchase, I had a sunglass pinned to it and it didn't make sense. They said that the sunglass lens was an 85% but when it came in, it was lighter than the normal 80% lenses. Polarized lenses have less tint and they even had a 90% but I was looking for darker ones. I ended up getting another pair of the original tint of 80% because that first pair that I got had really weird thin scratches that made it very foggy to see through.

    I reached back out to Zenni to look into getting them returned but I wasn’t planning on waiting for however long it would be for the lenses or the frames to get back, or store credits that I could use to buy the pair that I wanted. It was very inexpensive so I didn’t look too much at it. The second pair I got made more sense but I was going for a very specific lens type and the third one I got had a sunglass lens.

    The people from Zenni explained about their product, then I got a pair of backups for the glasses I got and they’re holding up okay. The frames of the pair that I'm using right now are plastic and they hold on to the lenses well but there’s still space in between the lenses. Also, the frames will creak under any pressure and you could pinch on the lenses. Then, the arms and the frames use a regular metal hinge and there is not enough spring to it, so one side is a lot looser than the other and it swings freely. In contrast, the right side is very stiff so when you open them up, it will hold the arm out. You have to play some sort of game to make sure that the other one stays open so you can put it on your face and not poke your eyes out. Overall, I'm happy with my experience with Zenni. They’re very simple to work with but there should be some more explanation on the product.

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    Customer ServicePrice

    Reviewed Nov. 14, 2017

    I love the frames I purchased from Zenni and I loved the price. After reading the reviews, I chose not to have them do my lenses. I wear progressives and just didn't feel comfortable that they would get them right. So, It took forever to get the frames I ordered. When I order from Coastal, I get the glasses lenses and all in under a week. These took three weeks. Second, one of the pairs I ordered did not work and I called to return them for an exchange blah blah blah. The customer service was horrible. I literally decided that for the $12 I paid for the frames, I was better off throwing them away or donating them than I was trying to get a refund.

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    PricePunctuality & Speed

    Reviewed Nov. 13, 2017

    I bought a full, plastic frame glasses from Zenni Optical because it’s lighter and easy to wear. This was the second time I ordered from them, and I did it online. I filled out all the important information and got my order very quickly. Over other eyewear companies, they have a much better price which was the main reason I chose them. Also, ordering was quite easy because I can choose the type of face and then put the glasses on to see how it’s going to look on me. I would recommend Zenni to my friends.

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    Reviewed Nov. 12, 2017

    I've been ordering from Zenni Optical for about two years now. They have something similar to what I was looking for and there's a variety of eye wear to pick from. It was great overall.

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    PriceStaff

    Reviewed Nov. 11, 2017

    I have worn glasses pretty much all my life, and have worn multiple different styles and designers. Long story short, the frameless glasses that I just purchased from Zenni were perfect! MUCH BETTER THAN I HAD ANTICIPATED! I looked at the same style of glasses 2 years ago, but decided against buying them due to the cost being well over $300, with my insurance. The ones I just purchased from Zenni were the same style, and with several of the optional services (upgraded UV etc.) and upgraded shipping, and they were less than $48! More importantly, they fit perfectly, and feel great! So, all of you out there that want to complain about your sub $50 pair of glasses, because they don’t fit; maybe it’s due to user error. Lastly, if you aren’t happy with them, you can send them back and they’ll fix them! Wake up people! These are GREAT DEALS!

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    PriceOnline & App

    Reviewed Nov. 11, 2017

    A coworker told me about Zenni Optical a few years ago and it’s a lot cheaper than an actual standard optical store. Their website seems just fine and it works. I told my mom about it, and we started buying stuff off there for two years now. She had ordered three glasses and my sister had two through them. I’ve purchased three and I usually buy the full-rim glasses.

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    PriceStaffEase of Use

    Reviewed Nov. 10, 2017

    I'm a fan of Zenni Optical and we really like them. One of my husband’s employees told us that Zenni is affordable and of good quality. I also saw her glasses and I liked them. We have eight kids and my husband and I both wear glasses too. It’s cool because we can afford to buy more than one pair and it’s fun because we can make them a little more accessory. The first ones we got were for my son Anthony who’s had his for about eight months now. Shortly after that, I ordered some for three of my daughters. We’ve ordered for everybody and I’m super excited. We’ve got more coming that should arrive on Monday. We had a little bit of everything and they're super easy to use. Zenni is efficient, affordable and I love the fun of it because we can get different styles. I have told about Zenni and recommended them to other people, too.

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    PriceOnline & App

    Reviewed Nov. 10, 2017

    I got glasses from LensCrafters and I really liked them but they were about $300. When I heard about Zenni, I decided to check the prices and they were great. There were styles that I really liked and I decided to give it a shot. I got a pair of progressive bifocals and sunglasses from them. I used their website and everything was cool. The sunglasses were perfect. The only thing that was hard for me was measuring the pupillary distance. It was hard to get the right numbers staring into a mirror. The first time I did it, I got it wrong. I figured out pretty quickly that was wrong since none of the glasses were in that range. I didn’t think my eyes were that weird other than being severely nearsighted. So, I measured it again and the second time I got it. The last time I got glasses though, I got a little card that’s just for measuring pupillary distance. Next time I’m going to use that. It’s easier to use so I can double check the distance.

    Also, one thing that was a pleasant surprise was getting the hard case. They sell cases online but since they’re cloth bags, I was going to get a hard case to hold the glasses. They might want to mention on their site that those come with the glasses or make it clearer as I might have missed it. But I’ve already recommended Zenni to a friend. They’re very simple to get glasses from and they offer a lot of choices.

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    Reviewed Nov. 9, 2017

    My sister uses Zenni Optical all the time. I bought a half rim glasses from Zenni as well and I liked the style of it. My experience with them has been really good.

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    Reviewed Nov. 8, 2017

    We gave Zenni Optical a test run on the first pair that we bought years ago and it turned out really well, so we kept coming back. We've been buying from them for three years now and we have bought nine pairs. Ordering online was very easy. Whatever style of glasses my wife sees that she thinks looks cute, the next thing you know, she's sending me a link and I'm ordering them. I also get in touch with Zenni whenever I need to verify that the prescription is correct. However, there's a couple of glasses that the joint screws can't seem to come loose a lot more than other glasses we've ever owned. But, aside from that, everything else has been excellent.

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    Reviewed Nov. 2, 2017

    Every year we update our prescription and order glasses every family member that needs a change in lenses or for those wanting a change (TEENAGERS go Figure!!). My optometrist was skeptical about online ordering till he checked the prescription in his lab and they were spot on. We love our Zenni glasses.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 2, 2017

    I’ve been using Zenni for a couple of years. I use them and Warby so it’s just between the two. Zenni's pricing has been very competitive. The reps have been accommodating and helpful. The only issue I had was if you order clip-on shades, they don’t show you what you’re getting, and if I saw what I was ordering or what I was requesting I wouldn’t have ordered it. I didn’t like the style and I didn’t like the fit. The one aspect that I would choose a different service like Warby Parker over them is that Home Try-On. But with their home try-on service, their styles don’t really update like Zenni’s do. That’s a give and take. Other than that, everything came as I ordered and it came in quick. Zenni has a lot more style than one of the other places do. It’s a lot more affordable, so if you’re buying more than a couple, it helps.

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    Customer ServicePriceStaff

    Reviewed Nov. 1, 2017

    My eyesight is very bad and I can't drive unless I'm wearing my glasses, and I needed glasses really fast because my glasses had gotten hit by a car. I got a plain and simple blue pair of glasses from Zenni Optical because I needed a rush. I got the $6.75 glasses and the price was reasonable. I'd rather order glasses online and wait a week for them to come in even though my eyesight is very bad.

    Zenni's customer service was great, and the online ordering process was very simple. It would be complicated to other people because a lot of them don't know the measurement between their two eyes. But I just had to get a ruler and measure my eye. The glasses were mailed, and I got them after a week. I'm not too picky about how my glasses really look like. I would purchase the glasses regardless and then if I don't like them, I'll still wear them. I would definitely recommend Zenni, and I've recommended them to a lot of my friends because they would go somewhere else for the glasses and it would be $60 for two pairs when they can get two pairs for $20 at Zenni.

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    Customer Service

    Reviewed Oct. 31, 2017

    For the convenience, I purchase from Zenni Optical and I like that they have a way where I can try the glasses on my own face. I put in my picture and try on the frame. The full-rim, metal frame bothers my face but I like rimless to half-rim with a metal frame. I have no problem with shipping and ordering from Zenni Optical and I also had no problems dealing with customer service who got me everything I need and answered all the questions I had. Everything seems to work fine.

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    Reviewed Oct. 30, 2017

    A friend told me about Zenni and they're cheaper than other companies so I ordered online. They have affordable glasses and nice service.

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    Reviewed Oct. 29, 2017

    I saw that Zenni Optical's prices started low so I wanted to try them. I’ve ordered three times from them and the first one was over a year ago. It was difficult at first but it became a bit easier after I ordered the second time because I knew how to do everything. Their customer service reps said that the glasses were going to be shipped out on a certain day and I received them. I own six pairs of their full glasses and I like them.

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    Reviewed Oct. 28, 2017

    I have owned a Zenni Optical eye wear for three years. Their prices were affordable and the glasses are pretty neat. I would definitely recommend them.

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    Reviewed Oct. 27, 2017

    I did have a slow start with Zenni Optical which was recommended by a friend. The glasses I chose were not good for bifocals so I called and they gave me some trendy options to pick from similar to the ones I chose first. I got my glasses today and they fit perfect, I love them and I can see great out of them!!! I will be getting more shortly.

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    Reviewed Oct. 27, 2017

    I read a blog post about Zenni Optical and when I checked them out, their prices and selection were good. I'm a repeat customer and I've ordered several pairs of glasses from them, including sunglasses that were styled with raised quarter shells and regular glasses that had round metal frames. They're great and I wear them all the time. I ordered them online which was very easy to do. It was a very positive experience and I have recommended them to people.

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    Customer ServicePriceStaff

    Reviewed Oct. 26, 2017

    Zenni Optical is great. My daughter was the one that turned me on to it and all the nurses at the hospital where she's at all use Zenni. When I first called, they didn't know how to do the order on the computer and they called a customer service person and they were wonderful. For the first pair, I went with a different number because they're not as pretty. It was thicker and I don't like the way they actually look. But the sunglasses I got from them were wonderful and cost $35. The other pair I got was thinner. They were fine. I can 't believe the price and I tell everybody about them. I'm very happy with them.

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    PriceStaff

    Reviewed Oct. 25, 2017

    I liked the glasses of a young lady at a store and she told me about Zenni Optical's website. Zenni's prices are cheaper and I've already made my second purchase. I got the cat-eye frames then I sent them my prescription for my lenses so I’m able to see as well. I love Zenni Optical.

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    PricePunctuality & Speed

    Reviewed Oct. 24, 2017

    I found an eyewear from Zenni Optical that had a black frame with magnetic sunglasses on the front. I like wearing sunglasses and they don't make that kind that often. It looked kind of RayBan Wayfarer like style. Everything was done online and they shipped fast. I’ve had it for about four months now and it's great quality. For the price point and the glasses themselves, it's a huge deal sunglasses. My experience has been great, painless and easy.

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    Customer ServicePrice

    Reviewed Oct. 23, 2017

    I got my first order from Zenni and I liked their price. I have recommended them to a couple of people. Ordering online was super easy. The only problem that I may have spoken with customer service about was the pupillary distance wasn’t included on my prescription. So, I made one up and it hasn’t seemed to affect the performance of the glasses.

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    Reviewed Oct. 22, 2017

    I got a pair of glasses that I had ordered wrong on accident where I had put plusses instead of negatives. Zenni Optical sent me the right prescription and had me send the other pair back without a problem. I absolutely love Zenni. I've ordered six pairs from them and so far, it’s been absolutely great. I’ve recommended a few people. I know two people who have ordered from there since I’ve started.

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    Punctuality & SpeedStaff

    Reviewed Oct. 20, 2017

    I have seen the Zenni commercial and my mom and her boyfriend ordered glasses from them before. She ordered my compact glasses from there and I told her that I wanted new frames because mine were too tight. Last year, I ordered three pairs from Zenni and that’s when I started. The ordering process was easy and quick. They save your information so you don’t have to re-set it next time you order. I have a pink pair that was $6.99, a red pair that is oval shaped and bigger with UV tint on them, and then another pair which I can’t remember what they look like because I have six pairs of glasses. They came earlier than expected, and three of them fit my face better than the ones that I had from the doctor’s office that I went into. I work at Target and people are always asking where I get my glasses from. I've always told people about Zenni and I've told them to go to them. My experiences were better than I expected.

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    PricePunctuality & SpeedStaffProcess

    Reviewed Oct. 19, 2017

    I have every single member of my family who need to wear glasses. I’m looking for something inexpensive but good quality and I’ve got that with Zenni. I really like them and so does all of my family members. We have used Zenni for at least six years. The glasses are all still holding up, but the prescriptions change every couple of years, so I get new glasses. The first time I ordered, it was difficult because you’re not exactly sure what you’re putting where. Then they need you to put in the Pupillary Distance and it is the hardest thing to get. I have gotten a pair of my daughter’s wrong and she got five glasses so she can’t wear those. But it doesn’t take long to get the glasses. Usually, they process them quickly. I’m very pleased with the service all the way around. I keep telling everybody about Zenni and we’ll keep coming back.

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    Reviewed Oct. 18, 2017

    I purchased 2 pair of frames only (no lenses) from Zenni according to their 'face' guidelines. The frames were extremely rubbery and were way too large for my face. After contacting, they offered only a 50% refund or a one time exchange. After 2 pair being too big, I wasn't taking the chance on a 3rd. DO NOT buy from them. It will not be worth it!!!

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    PriceStaff

    Reviewed Oct. 17, 2017

    I’m Zenni's biggest spokesperson and I tell all my friends about them. All my orders were as expected and their cost is awesome because I bought glasses through my insurance at my eye doctor’s which I paid $200 for and they’re literally the same thing as the ones I got from Zenni. So the reason why so many people shop with Zenni is because their prices are what glasses should cost. It should be a maximum of $50, not hundreds of dollars. But if they start raising their prices, people are going to shop elsewhere. My mom had gone to Costco and they wanted $700 for the no-line progressive bifocals she wears. But I was able to get her some cute glasses from Zenni. They also give the best deal on sunglasses. I live in Hawaii, so I wear sunglasses a lot and I love that there's an option to customize sunglasses.

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    Reviewed Oct. 16, 2017

    Zenni Optical has both price and quality. The first time I ordered from them was five years ago and this latest one is my fourth order from them. It's a nice pair of acrylic ones with magnetic sunglass frames on them. I got a full-rim and then I got frameless.

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    PriceStaff

    Reviewed Oct. 15, 2017

    I tried Zenni Optical out and they haven't let me down so my daughter and I get our glasses through there. I have the full rim and I like the plastic one so as does my daughter. The glasses are affordable but I feel like I should have paid more for the quality. I've had my glasses for about three months and I'm super satisfied. I get compliments all the time. I was at Walgreens today and a lady complimented my glasses. She asked me to read something for her because she lost her glasses eight months ago and couldn't afford new ones. Glasses are a necessity and should be affordable for everybody.

    I told her I got mine at Zenni for $12 because I wanted anti-glare. She was like, "No way" and she took Zenni's website from me. Also, when I go to the eye doctor and I can't remember my info, Zenni helps. I just log in to my account and my info is there. I told my mom about Zenni and she ordered from them. When ordering though, one should remember to order all glasses out once so you only have to pay for one shipping and handling.

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    Reviewed Oct. 14, 2017

    I needed new glasses and I gave Zenni Optical a shot. I went with two pairs. One is for everyday with transitions and progressive lenses and I went for the same prescription on a pair of sunglasses. The online ordering portion was easy although there was one little issue with one of the arms on my main pair. I've had it since late spring and the arm has been loose from the beginning. But overall I'm happy with them considering the price.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 12, 2017

    My friend told me how good Zenni was and that they provide quick service. Their price was also very reasonable so I considered purchasing from them. Their reps walked me through and helped me put the correct prescription. They were awesome and I ended up buying two glasses. I wanted reading glasses, but because I didn’t understand the instruction, I ended up getting far glasses. I was worried and I was thinking it was my fault because I did not do the purchase right. But when I returned the glasses, Zenni's reps were so helpful and very understanding. They said I could ship them back and told me exactly what to do. I got the new ones and I love them. The glasses are amazing and I told my daughter about my first experience with Zenni. And since I really liked the service that I got, I’ve been telling other people about this company, too. I’m also looking at purchasing a couple more, but I haven’t decided on what look.

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    Customer Service

    Reviewed Oct. 10, 2017

    I purchased a pair of eyeglasses ($94) after my annual eye exam. I measured my PD according to the websites ruler and sent my new prescription. I was very excited to my glasses until I put them on... It was like I was looking out of a fishbowl. The lenses were so thick, they were bulging out of the frame. Not only did they look wrong but I COULDN'T SEE!

    I called and complained, they told me to make an appointment with my optometrist to verify my PD, write a detailed explanation as to why I was returning. If it was a manufacture's mistake they would give me a full refund. I did and also paid the cost of a second appointment out of my own pocket. At that appointment my PD was correct or as close as it could get without 1/2 sizes because Zenni does not offer half size distance.

    My Doctor said that the lenses were incorrectly made & I should return them. I did so (again at my own expense) and explained to them everything I was told at my appointment. I received an email stating they didn't believe that it was a manufacture's mistake and will not refund me %100. They will give me %100 store credit or %50 refund.

    I called back, only to get the runaround. I called several times and explained several times that I wouldn't return them if I could see out of them... They did not care. Even with my proof from my optometrist, that they were incorrectly made. I was refused a refund after stating they would refund me. I called my bank to dispute the charges. Currently, they are investigating. Now, I'm out the $94 for the glasses and over $50 for the second exam and shipping expenses. I hope nobody else has to go through this!

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    Reviewed Oct. 8, 2017

    I must have ordered about 20 pairs from Zenni Optical in which 10 pairs were ordered in my account while the other 10 pairs were under my dad’s. Online ordering is pretty straightforward and I never had any issues. Entering the prescription might seem a little confusing because it’s not something the average person normally does though. The glasses are really good. It’s worth it. If I could compare my first pair of Zenni Optical glasses to my first expensive pair of glasses, they’re better quality and last longer than big name glasses. Before I bought from Zenni Optical , I bought a pair of Versace and they were $400. I still have them but I’ve had to tighten the screws and one of the lenses fell out. I use them just to go out on special occasions.

    I still have my first pair of Zenni Optical glasses and they are fine. I’ve scratched up a couple of pairs most likely because I’ve dropped them, but it’s no biggie. Everyone that I tell about Zenni Optical were like, “No way” and then when they order and finally receive their first pair, they always come back to me and tell me they're going to order 10 pairs. I can go to Zenni Optical and get eight pairs or probably even more for what I pay for the big name brands.

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    PriceEase of Use

    Reviewed Oct. 7, 2017

    I liked Zenni Optical's selection and prices. They had the best deal and I ordered my first pair two years ago. The website was very straightforward as well as easy and simple to use. I now have two pairs that are both half-rimmed. One I wear for going out and casual and the other is more business for everyday. Zenni Optical is the perfect resource for glasses and my experience with them has always been positive.

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    Customer ServiceCoveragePrice

    Reviewed Oct. 6, 2017

    I had my glasses less than thirty days. The frames string broke while wearing and the lens dropped and I was not able to find it. When I called Zenni customer service the person told me because I lost the lens I wasn't taking care of my glasses and isn't covered, So $100 for less than a months use. He didn't even offer a quote to get them fixed. Maybe it's a good thing because I would be putting more money into JUNK glasses.

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    Reviewed Oct. 6, 2017

    At first glance the eye glasses looked really cheap and the offer was lucrative. I use progressive and ordered two pairs from Zenni. I ordered two pairs for about $130 each with the best of the glasses (1.67 Digital Free Form Progressive (No-line multi-focal)). In less than a year I was having blurry vision when I used to wear these. I had cleaned then with lens cleaning wipes and they still seem to be blurry and see bright circle around lights.

    When contacted customer service they asked me to send the glasses for inspection and then returned them back after 3 week and sent me an email "We have received your return for order **. After inspecting the lenses, we have determined the lenses are heavily scratched through wear and tear. We are unable to find any defects regarding the Anti-Reflective coating. The order is considered out of the 30 day warranty. We can return this pair of glasses to you or we can discard them for donation. Please contact us ASAP so we can determine what you would like us to do. Our address is Zenni Optical, **. Please contact us if you have any questions. 800-211-2105 Phone | 415-883-7020 Fax." So beware that your $130 will last you just an year. Rather I would go to Costco and pay an extra $50 to $100 more and be at peace. Oh and I forgot to mention the poor customer service which they have.

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    Reviewed Oct. 6, 2017

    I bought plain prescription sunglasses from Zenni Optical five months ago. It was pleasant and efficient with them. I saw them through some kind of sponsorship on Instagram. Their selection was better on their site. The online ordering process was simple. The glasses that I ordered had a lot of like specifications in terms of the tinted lenses and stuff. But it was all pretty laid out and user friendly.

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    Reviewed Oct. 5, 2017

    I love my experience with Zenni Optical. My boyfriend introduced me to them and we found their glasses cheaper. I bought my eyewear sometime in August. It is a full rim glasses and I liked them. The customer service was good. They took care of me and answered all of my questions and their ordering process online was easy.

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    Reviewed Oct. 4, 2017

    I searched Zenni on Google. They had better prices and good ratings and selection so I chose them. I got cat-eye glasses from them and it looked good on my face. I’ve had it for a couple of months and I’m happy with it. Also, the ordering process was smooth and easy and I just went through the step-by-step. Overall, Zenni is great. I really like them and I recommend them.

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    Reviewed Oct. 3, 2017

    I love my Zennis and I will keep buying from Zenni Optical. I like their prices and the choices they offer. I've been ordering from them for years and I am very satisfied with the product I get. The latest ones I got were black full rim glasses and they had a blue color on the inside. I go more for a classic design and I don't like the rim-less, and I go for the acrylic. My favorite pair's side pieces are black and the front is kind of a clear acrylic with a pink tint with black dots. And I get tons of compliments on these glasses. I've only had to send back one pair of glasses and I got a total credit and I used it again. Zenni is working for me and I keep telling people where I get my glasses.

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    Nelson increased rating by 3 stars.
    After a positive interaction with Zenni Optical, Nelson increased their star rating on Oct. 26, 2017.

    Updated review: Oct. 26, 2017

    Zenni Optical sent me a replacement pair of glasses so my faith in the company has been restored. Based on their response I would purchase from them again. I'm upgrading my review to four stars.

    Original Review: Oct. 3, 2017

    I have been a Zenni customer since 2013 and have ordered three pair of prescription eyeglasses from them. The first pair from 2013 were excellent and still in great condition today. The second pair was ordered in 2016 and arrived in good condition. A little over a year later the right lens cracked in the upper left corner near the bridge after a year's use so I thought it must have been an anomaly so in July of 2017 I ordered another pair. They arrived in good condition but just over the 30-day warranty the right lens cracked in the same place as the previous pair even though the frames were different styles. I contacted Zenni and they asked me to send them back for inspection. It took two and a half weeks after they received them for me to be informed the right lens was cracked in the corner and they were out of warranty. The bottom line here is Zenni's quality has degraded significantly. So, Buyer Beware!

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    Zenni Optical Company Information

    Company Name:
    Zenni Optical
    Year Founded:
    2003
    Address:
    448 Ignacio Blvd, #332
    City:
    Novato
    State/Province:
    CA
    Postal Code:
    94949
    Country:
    United States
    Website:
    www.zennioptical.com