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Zenni Optical Reviews

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About Zenni Optical

Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.

Visit www.zennioptical.com
Pros
  • Blue light/UV-blocking lens tech
  • Stylish selection
  • Affordable industry-standard frames
Cons
  • No brick-and-mortar store
  • Limited return policy

Zenni Optical Reviews

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    Page 21 Reviews 2780 - 2930
    Punctuality & Speed

    Reviewed Oct. 23, 2019

    This has been my first order with Zenni. I have never ordered glasses online before, it was pretty easy, but hard making a selection as I did love a lot of the styles. I went with two of the cheap frames, and one set mid range, very light and stylish. I have about a medium face and all three sets fit perfectly right out of the box. I have put them on for the first time and I couldn't believe how clear the lenses were. I wish the clip on sunglasses were a little better quality but it will not stop me from purchasing from Zenni again. Very happy, now we see how they hold up over time. Thank you sooo much.

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    Price

    Reviewed Oct. 23, 2019

    I like the price and the array of cute styles from Zenni Optical. I got a regular single vision pair of glasses from them and the ordering experience was super easy. I uploaded my picture and used the feature of being able to try the same frames on my own face using the pictures. It was awesome 'cause then I can see what they looked like on my face. I'd recommend Zenni.

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    Reviewed Oct. 22, 2019

    Everything went pretty well with Zenni. When the glasses came in the mail, it seemed like there was a little bit of a slight bend to the frame, but it was nothing worth really returning the product. Other than that, the quality has been okay. We really like how you can check to see what the glasses will look like before you get them. That's pretty cool.

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    PriceOnline & App

    Reviewed Oct. 21, 2019

    I like Zenni Optical's cost. We had ordered for my wife and the glasses were good, so I gave it a try on my end. I got full rim glasses because it looked better on my face. Using the website is easy enough. My experience was what I expected, and the pricing was good.

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    Customer ServicePrice

    Reviewed Oct. 20, 2019

    I have used other online ones and I like the quality for the price at Zenni better. I also like the options a lot. We have four of us that wear glasses. I like bling. I’d like to find something that’s really flashy. But then my boys like something more mild. I have a special needs son and so, I look for anything that’s really flexible like the sports glasses. I wouldn’t mind if they got some more of those sport option ones, like the ones with the straps. Those are the ones that I’d like to get for him. If there were more of those that would be awesome.

    It's been quite a few years now that I've been ordering from them. The ordering is simple and nice. In fact, my sister, mom and dad order there because I tell them it’s so easy. The shipping time is the only downside. It takes almost two weeks usually to receive the product. And I know my sister’s takes even longer ‘cause she’s out in the country. I had my sunglasses break right before vacation and I tried to see if I could get a rush order. I called Zenni and they said they couldn't do it. But the customer service was excellent.

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    Punctuality & Speed

    Reviewed Oct. 19, 2019

    I’ve had a few friends that have used Zenni Optical and they really liked it, and said that they were pretty cheap. My son then broke his glasses and it wasn’t time yet for prescription to be renewed, so I used Zenni. I’ve only ordered once, but I got three pairs for two of my sons. So, they have worked out great and I wanna order more. They had a lot of options. The only thing I didn’t realize when I bought mine was that there was like a writing on the side of the glasses. When I got them, my son was a little disappointed, but that was more of my fault because I didn’t’ pay attention. I paid extra for shipping ‘cause I needed them as soon as possible and they came on time. They said it would be here within seven to 10 days expedited, and I got it within a week.

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    Reviewed Oct. 19, 2019

    My sister told me about Zenni Optical. I ordered a full-frame and a half frame from them. I love the quality. I exchanged the sunglasses that I ordered and it was really easy.

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    PricePunctuality & Speed

    Reviewed Oct. 18, 2019

    There is a nice variety of styles, and great prices for eyewear. My shipment was quick and I appreciate receiving a case, and accessories. However 3 things didn't work in my favor.

    1. The clip on sunglasses bend very easily.
    2. 75% of the protective rubber parts have fallen off of my glasses including the nose cushion or guard or whatever it's called.

    3. The metal parts on the lens stick out too far which for a normal person would be okay, but because I have Graves disease and proptosis (bulging eyes) I'm always afraid I'll push my glasses up too far and poke my eye.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the rimless glasses and clip-on sunshades you received. We were happy to read that you like the variety of styles we offer and our prices, and that your glasses came quickly after you ordered them. However, we were sorry to learn that you are dissatisfied with the clip-on sunshades, which bend too easily, and that the rubber grommets on the clip-on sunshades and the silicone nose pads on the glasses have fallen off. We are also sorry that components of these rimless glasses protrude to the point that you are concerned that they may cause you inadvertently to injure yourself. Consequently, we apologize for any dismay you experienced as a result. Although you are outside the 30-day warranty period on this purchase, we will make a customer service exception to extend the warranty period for these glasses if you would like to return them, along with the clip-ons, for a refund of 100 percent of what you spent on the glasses and sunshades, in the form of store credit to your Zenni Optical account. You then may use this store credit toward a new pair of glasses in a different style frame, with another pair of clip-on sunshades. In addition, since these clip-on sunshades were problematic, we want to mention that we have several frames that come with magnetic snap-on sunshades, which you may find more suitable. If you go to the Zenni search window at the top of every Zenni Optical page (the search window opens when you click the magnifying glass icon to the right of where it says Zenni, Women, Men, Kids, Learn) and enter the word magnetic, you will see our frames that come with these sunshades. We are emailing you the instructions to return the glasses for a 100 percent refund in the form of store credit to your Zenni Optical account, as well as a prepaid shipping label you may use for return postage. If you have any questions about this matter, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please advise the customer service representative of the order number or the email address that is your Zenni Optical username. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email. We look forward to hearing from you, so that we may resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Price

    Reviewed Oct. 18, 2019

    My wife and I were moving into a place we were renting up in Tahoe and there was an older couple that owned the home. The wife mentioned Zenni to us and I decided to take a look. I have a pretty bad vision so my glasses are usually extremely expensive 'cause I have to get a special material lens so that they fit in frames. I ordered from Zenni and it came as quick as getting them from an eye doctor. Right now, I've got two pairs. My wife has talked me into the Elvis Costello ones and I like them. I also have a pair of aviators, which is classic looking but it will be nice if they have more modest, classic styles.

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    Customer Service

    Reviewed Oct. 17, 2019

    Zenni Optical has a lot of options and I like the glasses that have the square look. The glasses I bought took a couple of weeks to arrive, but part of that was my fault. I didn't realize that they sent me an email so it took me a bit to answer them back. My glasses seem to be really good quality. I love it.

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    Coverage

    Reviewed Oct. 16, 2019

    The glasses that I got from my eye doctor and insurance were breaking, and I needed a pair but my insurance wouldn’t cover it. It was easier to order it through Zenni. I don't like the ordering experience though because there are too many options. I did it on my phone, and it recommends that you get this or that. If you don’t want that, it’s very confusing on how you’re supposed to click it. If you click one thing, it changes your prior choices. If you go further down the list and you click on something about the lenses, it will change something you’ve already selected. I said I didn’t want sunglasses, but then it changes my regular glasses into transition lenses, and I didn’t want any of that. It’s really weird sometimes when you’re walking through it. But I don’t have any problems with it. I’m just learning my way through it, that’s all.

    The quality of the glasses at Zenni is good. I just don’t like some things about them, and it’s my own preference. I'm supposed to get the Blue Ray Blokz ‘cause I work on a computer, but I don’t like the yellow tint. What matters is that it has a nose piece because the ones without nose pieces don’t stay on your face. I’m tired of pushing them up all the time.

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    Reviewed Oct. 15, 2019

    I have been a faithful Zenni customer for a few years now and this one time I received a pair of glasses that I have an allergic reaction to each time I attempt to wear them. When asking for a refund in either full or partial, I was told I was not able to get one because it have been longer than 30 days. I was trying for 2 months to wear them, clean them, doing everything I could to try to keep them. I was quite displeased that I was not able to get better service. Otherwise the glasses were well made structurally.

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    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of one of the pairs of glasses you received from your August 5, 2019, order, which we were sorry to learn came in a frame to which you had an allergic reaction. We are also sorry that the customer service representative with whom you had an online Chat about this matter declined to consult a supervisor, whom we expect would have extended the warranty period on your behalf so that you could return these glasses for a refund. Consequently, we apologize for the reaction you had to the frame, as well as for the less than attentive customer service you received in this instance. Since there are two frames on this order – 128218, a plastic full-rim frame with red front rims and black temple arms, and 4427316, an acetate full-rim frame in blue tortoiseshell – we are disappointed that the representative did not determine the frame from this order to which you had an allergic reaction. Nevertheless, we are emailing you instructions to return the relevant frame for a 100 percent refund to your credit card of the price of the glasses in the problematic frame, whether it is 128218 ($67.85) or 4427316 ($101.80). We are also emailing you a prepaid shipping label you may use for return postage. Since we do not know which frame you plan to return, we are indicating on the return shipping label that it is the frame from the more expensive pair of glasses, 128218. But whichever pair you return, we will refund its price to your credit card. We hope that this will resolve this matter to your satisfaction. Moreover, as an extra measure of apology for this matter, as well as a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed Oct. 15, 2019

    I've used Zenni to purchase my second set of prescription glasses & sunglasses for years. They have consistently provided very good service and I have had them delivered quickly. This time I ordered sunglasses though, the price had increased substantially. I realize it has been 4 years since I ordered sunglasses, but I chose the same frames, tint, coating, etc. The lens that cost $17 then, cost me $57.99 now. I'm sure there were probably other changes I'm not aware of and my script has definitely changed, but that just seemed like a big jump to me.

    I didn't say all of that to complain; it's just an observation on the changing times. To get prescription sunglasses for $80 is still a good deal and I'm thankful to Zenni for providing great, affordable glasses. Most people sure can't afford them at the stores adjacent to the optometrist offices. I definitely fall into that category! I would wholeheartedly recommend Zenni to my friends and family. As a matter of fact, I suggested that my daughter create a Zenni profile and upload her pic so she could try to find a second pair of glasses that looked good on her. She did find some frames she loved and is waiting anxiously for delivery! I just wish the company would offer coupons to their customers every now and then.

    Sincerely, Satisfied Zenni Customer Overall

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    PriceEase of Use

    Reviewed Oct. 15, 2019

    I have bought over 10 pairs of glasses from Zenni for my family. I will not go anywhere else! The service and quality is outstanding. The styles are the best and you can’t beat the price. This is one of the best websites and so easy to use, you can try on glasses from the website!

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    Verified purchase
    Price

    Reviewed Oct. 15, 2019

    I love Zenni. The frames are very affordable but still good quality, and you can decide what add-ons you want for your lenses (anti glare, anti scratch, oil/fingerprint resistant) so that you get a great pair of glasses that last a long time. I have several pairs now, and my friends also use Zenni. I have heard no complaints, and I love getting cute glasses and knowing I got a good deal.

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    Craig increased rating by 2 stars.
    Price
    After a positive interaction with Zenni Optical, Craig increased their star rating on Oct. 17, 2019.

    Updated review: Oct. 17, 2019

    Zenni offered me several resolution options, and I selected the one most satisfactory for my situation. Thank you for your prompt assistance, Zenni. Although I wasn't satisfied with the frames, I was certainly satisfied with their post-sale support.

    Original Review: Oct. 15, 2019

    I bought a pair of glasses from Zenni about 5 years ago. The lenses were fine, but the frames were very cheap. At the time I said "Fine - I'll just keep these as a spare set". I ordered another pair a few weeks ago, and purposely selected one of their more expensive frames - $45. But it's the same story - lenses are fine, but the frames are cheezy. Despite multiple adjustment attempts, they're still loose and uncomfortable - particularly the stems and nose pieces. I wish they would do something about this. I wouldn't mind paying $20 or $30 more for the frames if they were decent quality.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the frame you received. We were sorry to read that you do not like the frame, and we apologize for any disappointment you experienced as a result. We are going to ask our lab to send you a free replacement frame 139016, and to include some extra screws and nose pads, as well as a screwdriver tool that will help you swap the lenses from the loose frame into the new one. We will ask the lab to confirm that the frame is in perfect condition before they send it. Here is a link to a how-to video that can be found toward the middle of the bottom of every page of our website that explains how to do this: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. However, if you believe that a replacement frame would not resolve this matter, you may contact us to receive instructions to send these glasses back for one of our two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account or a 50 percent refund to the credit card you used to pay for them. Once we have issued the store credit toward your Zenni Optical account, you may use the store credit toward the purchase of a sturdier frame. If you would like to pursue this option, please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please advise the customer service representative of the order number or the email address that is your Zenni Optical username. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email. We look forward to hearing from you, so that we may resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase

    Reviewed Oct. 15, 2019

    My sister-in-law ordered glasses for her kids through Zenni Optical and the prices made me want to purchase from there too. I downloaded a picture for the virtual try-on and bought the full-frame glasses. The ordering process was fairly simple. I just had to follow the steps. I’m really satisfied with what I received.

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    Verified purchase

    Reviewed Oct. 14, 2019

    My family has ordered multiple glasses and EVERY pair has been stylish with prescriptions being on point. I have ordered over a dozen just for myself because with these prices you can afford to match all of your outfits! They are not name brand but who needs those to look cute?

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    Online & App

    Reviewed Oct. 14, 2019

    I've been ordering from Zenni a few times a year for the last two years, and this is my 10th time ordering. I ordered two pairs of the tortoiseshell kind as they were cute, and I had a pair similar to them last year that I ended up dropping and breaking. I really liked how I looked with that one on, so I wanted to buy them again. On the website, I like how there are pictures of people who've already ordered the glasses that you can look and view what they look like on different people. It's really user-friendly, and that's why I keep ordering from them. It's a good organization and a good way to get glasses for cheap.

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    CoveragePriceStaff

    Reviewed Oct. 14, 2019

    I run a program for young adults to help them get their high school diploma. A lot of them don't have insurance so something that was running rampant was that they don't have eyeglasses, or they hadn't been renewed, or they haven't had them rechecked in years. But then, it was pretty expensive to go locally to get an eye exam and glasses. We were finally able to work something out with an optometrist here where he, at a reduced rate was able to cure young people. Somebody mentioned that they ordered glasses through Zenni and that they had a great selection.

    We went with Zenni and thus far, it has been wonderful for our young people when I'm ordering their glasses to get a design that they feel tailors to them. Ordering is super easy. We use different coupon codes that are available and doing so is saving on top of a product that is affordable. Thus far, we've had no issues with any of the glasses since we ordered them. Zenni has everything that people would need. We're super excited that we came across it because every nine months, we enroll new students, and Zenni is gonna be our go-to from now on.

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    Staff

    Reviewed Oct. 13, 2019

    These glasses do not fit correctly. They refuse to give me a full refund. I did not pay 50% for these. Buyer beware!! Once you buy them you're stuck. These people are crooks as far as I am concerned. Do not buy from them.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received on your most recent order, which did not fit you well, and for which you wanted a full refund. We were sorry to learn that these glasses did not fit you well, and we apologize for any dissatisfaction you experienced as a result. In addition, since you object to our declining to provide a full refund for these glasses, we would like to provide some information we hope will be helpful. First, we see that in May 2013 you ordered a pair of glasses in frame 586021, which has a frame width of 142 millimeters. We do not see any notes in the database record of this order indicating that you had any issue with these glasses. Your subsequent order was placed in September 2019, with frame 570312, which has a frame width of 137 mm. If the frame width a width of 142 mm fit you well, we understand that a frame that is 5 mm narrower, such as 570312, would not fit you well, and we apologize again for any dismay that this caused. When a customer contacts us to advise that there is something wrong with the glasses, and the customer confirms they entered the prescription and pupillary distance (PD) correctly, we will invite the customer to return the glasses for an inspection. If our inspection finds that we made the glasses incorrectly in any respect, we will offer to remake the glasses for free. However, we are also sorry to confirm that when a customer orders a pair of glasses that does not fit them well, or that the customer does not like, our refund options are returning the glasses for a 100 percent refund of the price of the glasses in the form of store credit to the customer’s Zenni Optical account, or a 50 percent refund to the source of payment. These refunds, rather than a full refund, are offered because each pair of glasses we manufacture is a custom-made medical device that we cannot reuse. Nevertheless, we hope that with the 100 percent store credit refund, the customer will use the store credit toward the purchase of a frame that will fit them better. We provide the dimensions of our frames on our website under the enlarged picture of the frame. In addition, on every Zenni Optical page, toward the middle of the bottom of the page, we have an infographic that explains how to measure the dimensions of a pair of glasses you have that fits you well and looks good on your face, so you can select a frame on our website with similar dimensions. It does not have to be an exact match – you have a 2 mm leeway on each element, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful. In addition, as an extra measure of apology for this matter, as well as a gesture of gratitude for your business and our hope that you remain a Zenni customer, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    PricePunctuality & SpeedOnline & AppEase of Use

    Reviewed Oct. 13, 2019

    Ordering from Zenni Optical was fantastic. It was easy and I liked their selection and price. I've ordered four or five pairs but then one pair was not what I expected at all. I contacted Zenni for a return and their reps told me to put the glasses in a box, send them back and they would put it on credit. It was what I ordered and I had every right to hear that I ordered the glasses like that. Still, the rep told me to return them and I got to order what I wanted. I've recommended Zenni to all my friends. The quality is good and their lead time is short. It's easy to use their website too.

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    Reviewed Oct. 13, 2019

    I had a pair of transition glasses where I didn’t feel like I could see the computer as well as I would like to. A couple of people I know ordered glasses from Zenni, so I decided to get a pair from there, and they were better for the computer. Ordering was pretty good, but I thought I’d put my prescription in one place but I didn’t complete the order that day, so when I ordered, I had to do it over again. I ordered a cheap pair of frames because I was just using them for computer purposes, but the quality is pretty good.

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    Online & App

    Reviewed Oct. 12, 2019

    I love my new glasses. I can see much clearer out of them than any glasses purchased locally. Love the style, looks just like the picture on the website. They fit great. They arrived at my home sooner than expected. Have recommended Zenni to my friends.

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    Online & AppEase of Use

    Reviewed Oct. 12, 2019

    I like my glasses from Zenni Optical. I like that Zenni has many selections. Their website was very easy to use. You can take a picture of yourself and then it would fit the glasses on the face to see what you're gonna look like. I like that you could put the glasses on your own face and then you could turn it to the right and to left and see what you look like. I would recommend Zenni.

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    Punctuality & SpeedEase of Use

    Reviewed Oct. 12, 2019

    The website of Zenni Optical was very easy to use when I ordered the glasses for my teenager. The shipping took a a week and it was very timely. The most difficult thing was the prescription from our doctor did not include the measurement between the pupils. And so, trying to come up with that on our own was a little bit tricky. But other than that, we did fine.

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    Price

    Reviewed Oct. 11, 2019

    The cost is great and selection good. Unfortunately the frames quality is lacking. I have never had to replace frames more than more than once a year before. Several times I have had to order replacement frames because the Zenni frames broke. I would still recommend Zenni. But would order a second frame at the same time.

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    Zenni Optical
    Response from Zenni Optical

    HI, thank you for posting your Zenni review of your experience ordering glasses from us. We were pleased to read that you appreciate the prices of our glasses and the selection of items, but of course we are sorry to learn that your frames have repeatedly broken. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that the dates of the replacement frame purchases are more than 30 days after the orders for glasses were delivered. If a frame should break within the first 30 days after the glasses are delivered, and you contact us about this matter during this time, we will send you a free replacement frame. After this warranty period, as you know from purchasing replacement frames, the frame-only is half price. As an additional measure of apology for this matter, as well as a gesture of gratitude for your business and your comments, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Price

    Reviewed Oct. 11, 2019

    Overall, I am very happy with my Zenni glasses. The blue light blocking lenses have a bit more tint than I would like, and I wish I had been able to find more information on how tinted they would be prior to ordering. In the right light it can make me look kind of sickly because it makes my eyes and the surrounding skin yellowish. The frames themselves are made well. It's my first set of plastic frames, so I can't compare them to other brands.

    I got the most expensive lenses they had and am very pleased with how little bottling occurs even with my medium-level prescriptions, although the anti-reflective coating is definitely not as nice as my last (very expensive) pair of lenses from my eye doctor. It annoys me that sometimes there is still a bit of a glare in pictures, when my last pair had zero glare EVER.

    I was mainly confident in ordering these frames because my sister has the exact same ones, which I tried on for fit. I have a small face that is hard to fit, so I am not sure I would have ordered if I had had to rely on the picture upload thing! However, I think I now have the confidence to use their system going forward, especially since you can narrow glasses down by exact measurements! TL;DR: Not as nice as my $400+ (after insurance) glasses, but great glasses that are totally worth the price!

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    PricePunctuality & Speed

    Reviewed Oct. 11, 2019

    Great glasses!! Love them, shipping time was good & all is well!! This is my 2nd pair of Zenni's & I recommend them to my friends all the time. Also I am wearing my contacts less & less. I would recommend Zenni & the glasses here to anyone. Good prices, & nice frames help as well.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 11, 2019

    It has been great with them until now. My frame broke, so I order 2 replacements of the same but different colors. One of the them doesn't fit, likely because of manufacturing tolerance. I tried in vain to screw down after putting in my old lens. Wasted an hour's time, only to find out it is a micro millimeter smaller. SO DON'T EXPECT A REPLACEMENT OF THE SAME MODEL WILL FIT. Luckily the other one fits, maybe it is the same batch.

    I called customer service about the problem. Wait time was short, first person answered, the call soon dropped. Second one was a lady with Indian accent, she was fine but she had to confer a supervisor many times and ask me to take to a local optical shop to trim down the lens. What? :) Then they finally & reluctantly send me a return label. And told me this is a ONE time courtesy. I said 'WHAT? If this kind of problem continues, you need to give many times courtesy!' They need to fine tune their system/process to take care of problems like this efficiently, and not telling customers this is a one time courtesy. :)

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the replacement frame 414814 that did not fit your lenses when your previous frame broke, and of the customer service you received regarding this matter. We were very sorry to learn of your experience both with the replacement frame and the customer service representative with whom you spoke, and we want to profusely apologize for the experience you had as a result of both matters. First, we were glad to see that the representative sent you a return label. We are going to ask our lab to remake your glasses for you as a courtesy. Moreover, we were appalled to read that our representative advised that you take the glasses to a local optical retailer and ask them to trim the lens for you so it would fit in the rim. We want you to know that we are contacting the supervisor of the customer service team on which this individual works, so that this supervisor can review our expectation that our representatives provide gracious, accurate, effective customer service, which is what our customers expect and deserve. We are very sorry that we did not uphold this standard in this instance, and we apologize again for this very regrettable lapse in service. When we get your glasses back, we will email you the order confirmation number of the free remake of these glasses. We hope that when you receive them, this matter will be resolved to your satisfaction. In addition, as an extra measure of apology for these matters, as well as a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

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    Reviewed Oct. 11, 2019

    It's been wonderful with Zenni. I got another pair and I picked sunglasses several months ago. I've been using them, and they've been great. The quality is good. I ordered some metal rims from another company, and these seemed not the greatest quality. So I'm really pleased with what I got from Zenni. The rims are plastic and it feels stable.

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    Price

    Reviewed Oct. 10, 2019

    I love both my pairs of new Zennis. They fit great, look super cool and the progressive lenses were perfect. They arrived safely quicker than estimated. Thank you! I get so many compliments. When people ask about them I always say, "Zenni online. The prices are fantastic." Now I am tempted by another new pair!

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    Reviewed Oct. 10, 2019

    Have been happy with every order we've ever placed with Zenni and recommend it to all our friends. The one thing I wish could change is having new lenses put into used Zenni frames. I have so many frames I would love to reuse that I purchased from Zenni.

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    Staff

    Reviewed Oct. 10, 2019

    I am super happy with my new glasses. They compliment my face which is super helpful. Thank you for all your help. I will definitely order again and let others know how easy this is to get super happy with Zenni. ❤️

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    PricePunctuality & Speed

    Reviewed Oct. 10, 2019

    When I first discovered this brand I was so skeptical because of the price but I couldn't be more happy with my glasses. They came so quickly and amazing quality. It came with a case as well as a cleaning cloth. I recommend this brand to everyone.

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    Reviewed Oct. 10, 2019

    new glasses, progressive lens with astigmatism corrections. Excellent in all respects! The glasses fit very well and are attractive. The Zenni procedure was easy to follow. The glasses arrived earlier than was suggested. I'd recommend Zenni to everyone. I can't comprehend spending so much more at other stores.

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    Customer Service

    Reviewed Oct. 10, 2019

    I've been purchasing eyeglasses from Zenni for years. I've only returned a couple pairs, and only because I did not like the frames as much as I thought I would. Otherwise, I have always loved the glasses I've received, and have never had any problems with the prescription (I've mostly ordered progressive lenses). In addition, I've always been impressed with their prices, website and customer service, including how easy it was to make returns and obtain a credit on a future purchase.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 10, 2019

    Zenni is absolutely great. The turn-around time was very quick and I love my new glasses! I've gotten so many compliments on them and I always tell people, "Thanks! $8 at Zenni!" I now have 3 pairs of Zenni's and I love that I can always be switching up my style because they are so affordable.

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    Punctuality & SpeedStaff

    Reviewed Oct. 10, 2019

    I have ordered 4 pairs of glasses and loved each one of them. I was highly skeptical at first but wow-now I'm impressed. Well made, super fast shipping, and stylish. I will order more in the future. I have recommend Zenni to my family and friends and they are also impressed.

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    Reviewed Oct. 10, 2019

    I have ordered 3 pairs of glasses and they are accurate to my prescription and fit great. Thank you Zenni for being there for me. I will be ordering again with my new prescription. I would recommend Zenni to everyone that wants accurate and to save time and money. Thank you.

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    Price

    Reviewed Oct. 10, 2019

    I first ordered from Zenni over ten years ago. Then it was a great value and I was very happy with my purchases. Today the prices especially with little add ons seems to be sneaking up. Compare before you buy and make sure you shop around. Thanks for reading.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the current prices of our glasses, as opposed to the prices of our glasses when you started ordering from us. We are sorry to learn that this matter is a cause of concern, and we apologize for any dismay you experienced as a result. A review of your earliest orders, from 2011, shows that you selected one of our free single-vision lenses on two of your first three orders from this year, and our least expensive progressive lens, which was $21.95 at that time. Its price now has increased by $6.00, and we are sorry if you object to this price increase. Our single-vision standard-index 1.50 and mid-index 1.57 lenses are still free. In addition, we want to confirm that we still offer many frames for $6.95, which was the price of the frame you selected for this March 2011 order for progressives. Our standard anti-reflective coating, which you selected for this order, was and still is $4.95. Over the years we have added more products, such as our premium oleophobic anti-reflective coating, for $14.95, and our very popular Blokz lenses, which block blue light, and which cost a little more than our lenses without this feature. We hope that this information is helpful. In addition, as an extra measure of apology for your feeling about our prices, as well as a gesture of our gratitude for your longtime patronage, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

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    Price

    Reviewed Oct. 10, 2019

    I really can’t complain about the quality or the price. I just wished they delivered a little sooner than they do. I also love the view your glasses online thing y’all do. Makes it easier to see what they would look like on me.

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    Price

    Reviewed Oct. 10, 2019

    I am so angry that this wasn’t my only glasses buying experience. These are the most inexpensive glasses I have ever bought. Which is not to say they are cheap! I have had no issues with quality. They have lasted just as long (and longer!) than many of my other pairs. Not to mention how absolutely cute they are! I love the sunglass clip options, and the ‘try them on’ feature is amazing!!! 12/10 WILL but again, and recommend to everyone with glasses on their face. Seriously. And I am not on payroll!???

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    Customer ServicePrice

    Reviewed Oct. 10, 2019

    You know, for the price I pay, I get dang amazing glasses.??? I wear them all day every day, and I’ve never had a pair fail me. I’m super appreciative of the good customer service too. Zenni rocks and everyone needs at least one pair.

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    Price

    Reviewed Oct. 10, 2019

    I have at least seven pairs of Zenni glasses and I'm about to order another one! I love having different colors and shapes. The prices are amazing! I only wear glasses at home. I wear contacts when I go out. So I really don't need this many pairs, but they are so very affordable and fun, that I simply can't resist!!?? And the quality is great too. I'm addicted!

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    Price

    Reviewed Oct. 10, 2019

    I've ordered many glasses for my fiance and myself. I love the prices!! I always recommend this site to anyone needing glasses. I wish there was an easier way to measure PPD. But my glasses have been a great fit to my face every time. I will continue to buy from them as long as I need glasses.

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    PricePunctuality & Speed

    Reviewed Oct. 10, 2019

    I have 4 pairs now and I love them all!!! I am literally addicted. They come in a timely matter and so far no issues with my prescription!! Thank you so much Zenni for making affordable glasses for a mom of 3!

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    Price

    Reviewed Oct. 10, 2019

    My glasses were perfect. I had absolutely no issue and could see so great! Zenni optical prices are so good and I honestly would not purchase glasses anywhere else. I tell all of my friends (and some that don’t about this website!).

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    Punctuality & SpeedOnline & App

    Reviewed Oct. 10, 2019

    Very pleased with both pair of glasses. Have recommended to others. Fast service also! Will definitely use Zenni again. They have so many frames to pick from and are very reasonable. It is very easy to order glasses from their website.

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    Price

    Reviewed Oct. 10, 2019

    We've been purchasing from Zenni for three years now. It was their price that led me to buy from them. We've done a whole variety of frame styles and they were decent. The quality of eyewear for the kids have been fine while for the adults, the style we've done was kind of frail. We did the real thin metal and they broke when they got dropped on the ground. But a lot of that has to do with the style. If it was the thicker frame, it probably did not break.

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    Price

    Reviewed Oct. 9, 2019

    I believe Zenni's is a great alternative to expensive, in-store business model. My glasses are working well. Even if I do find something wrong with any of my two glasses, I am very satisfied with them. The sale deal exceed my expectations and the products is more satisfactory than the in-store business model. Overall, your performance has surpassed my expectations.

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    Price

    Reviewed Oct. 9, 2019

    Eyewear that looks good and is a great price is hard to find and that you can see is a bonus. These not only look good but my teens will wear them to school, kids were told that they look like high priced glasses.

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2019

    This was crazy, awesome service, awesome price and awesome glasses. The online ordering was quick and easy. The styles were many. Shipping wasn't super fast but faster than expected for such a custom item such as glasses. Just wow.

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    Price

    Reviewed Oct. 9, 2019

    Love Zenni prices for quality eyewear. I have purchased plenty pairs over the yrs. I have recommended this site to my family and friends to enjoy also. I recommend anyone to hand their regular scheduled eye exams thru their optometrist and then head top the internet to buy plenty pair of high fashion glasses for the price you would of paid for 1 single pair.

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    Reviewed Oct. 9, 2019

    We’ve ordered at least 4 pair of glasses from Zenni and had a really good experience every time. We’re constantly recommending Zenni to all our friends. My wife’s prescription is an unusual one but Zenni gets it right every time.

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    Customer Service

    Reviewed Oct. 9, 2019

    My entire family has at least one pair of Zenni glasses and we love them. Bought a pair for my mother and they weren't quite right, called Zenni spoke with customer service, got a return label and sent the glasses back. No problem. Bought a new pair, very easy to talk to and very cooperative in satisfying the customer. We love Zenni.

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    Reviewed Oct. 9, 2019

    I’ve been using Zenni for years and I appreciate their help when I ordered the wrong prescription on file. I own more pairs of glasses than I would like to admit and I will continue to be a returning customer!

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2019

    After years of paying $200 plus for one pair of glasses times 3 people. I now have Zenni to get glasses for the family. Thanks to the great prices and super fast shipping my family can now get multiple pairs of glasses a year instead of just one. Every order and been correct and shipped on time. Thank You Zenni for making glasses cheaper and easier for this busy family.

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    PricePunctuality & SpeedEase of Use

    Reviewed Oct. 9, 2019

    Great products for a very fair price. I plan to order more in the next few weeks. The shipping time is not too bad either. There are a large variety of frames, different styles and the site is easy to navigate.

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    Price

    Reviewed Oct. 9, 2019

    Glasses shipped quick and they have tons of options to choose from. Virtual try on was accurate and they look exactly like the photos. They do feel a tad cheap but what can you expect for the price point! I guess if they break it won’t be too hard to get a new pair!

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    Punctuality & Speed

    Reviewed Oct. 9, 2019

    Very pleased with the quick turn around with Zenni. Needed some new glasses because previous ones got destroyed. I think it was about a week before I had my new glasses in hand! They look great and fit even better. Very pleased with overall service from Zenni.

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    Price

    Reviewed Oct. 9, 2019

    I was very impressed with the service, selection and especially the reasonable price of the frames! I ordered 2 pairs and both have been excellent choices! I have had these frames since August and I can attest to the quality and precision of the frames and lenses. I will be ordering more pairs to add to my collection.

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    Reviewed Oct. 9, 2019

    I don’t remember my order number- bought two pairs of glasses and I get nothing but compliments! Will be making a another purchase in the near future! The dragons on the side are a nice added touch, something others noticed and commented on.

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    Punctuality & Speed

    Reviewed Oct. 9, 2019

    This is the first time I ordered the regular basic prescription glasses. It was perfect and came on time. The best part I like about is you can put your own picture and choose any frame on it and see how it will look. Only thing is is you can’t feel it, mine is way too delicate and thinner than I expected. Overall good experience.

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    Price

    Reviewed Oct. 9, 2019

    I love the two pair of glasses I have bought from Zenni. Love the way they fit my face. The material has been soft and pleasant to my skin. The appearance is good and the prescription is spot on. The price is excellent.

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    Customer Service

    Reviewed Oct. 9, 2019

    We have ordered many times from Zenni with great results. This last time our daughters glasses were not delivered through no fault of Zenni. They kept in contact with us and remade her order without questions and it was so great to have a company give such a high standard of customer service.

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    Customer ServicePrice

    Reviewed Oct. 9, 2019

    All glasses have been excellent. Great products, great price. Have purchased one pair of sunglasses that were also great. All lenses are really clear and images are crisp. Customer service is also top-notch. Rare experience these days. The prescription match has been better than what I received from original glasses.

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2019

    I love the prices for the great quality you receive. Ordering is so simple and foolproof! I have ordered my last 2 pairs of glasses from Zenni and could not be happier! Speed and accuracy of order was handled in a timely manner as well.

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    Customer Service

    Reviewed Oct. 9, 2019

    Zenni ROCKS!!! I've been ordering my glasses from Zenni for over 10 years. I have never had any problems. The quality is top notch. I have ordered single vision, progressives, transitions and tinted lenses. I tell everyone I know about them. If you're not ordering from Zenni... You are missing out on the best bang for your buck. And their live customer service department is on the ball.

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    Reviewed Oct. 9, 2019

    I now own three pairs of prescription glasses from Zenni and love them all! I used to spend $500 in-store for a single pair, but ordering with Zenni I've never gone over $100. I love having lots of cute glasses without spending a fortune.

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    Price

    Reviewed Oct. 9, 2019

    Great quality glasses for the price. You’re not going to find this kind of value anywhere else. I’ve ordered two pairs of glasses from Zenni and both have lasted. The first pair scratched more easily but I got better lenses this time that haven’t scratched at all. Read the reviews on each pair of glasses though, some are more durable than others.

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    Reviewed Oct. 9, 2019

    I ordered two pair of glasses in this order, one I liked and one I didn’t. I didn’t like them because they were very heavy and it seems the PD was off. I would have appreciated someone following up about my order, but nope, just took my money and didn’t care if I was pleased or not.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received. We were pleased to read that you like one pair, but we were sorry to learn that you do not like the other pair. Consequently, we apologize for any disappointment you experienced as a result. You do not identify which pair you like and which pair you do not like, but since you mention that the pair of glasses you do not like is heavier than the other pair, we believe that the pair of glasses you do not like is in frame 408521, which weighs 24 grams, and was ordered with the 1.61 Blokz photochromic lenses, since the other frame, 329016, weighs 18 grams and was ordered with a lighter, free 1.57 mid-index lens. Insofar as you mention that, in addition to the relative heaviness of this pair of glasses, the pupillary distance (PD) seems off, we apologize for this, as well. Even though this order is a little outside our 30-day warranty period, we will make an exception to extend the warranty period on your behalf and invite you to return the pair of glasses that is heavier and has a problematic PD, for an inspection. (If the heavier frame is 329016, of course you may return those glasses for an inspection, but we believe that the heavier pair of glasses is in frame 408521.) Therefore, we are emailing you the instructions to return your glasses for an inspection, and we are also emailing you a prepaid shipping label that you may use for return postage. When we receive the glasses, we will inspect them and email you the inspection results. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. If you would like the remake in a different, lighter frame, we can do that for you as well. If the alternative frame you select costs less than the frame you return, we will refund the difference between the frames to the credit card you used to pay for the order. If you select a frame that costs more, we will debit the difference from your credit card. If it turns out that our inspection does not find anything wrong with the prescription or PD, we can return the glasses or offer one of two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account or a 50 percent refund to your credit card. We hope that this will resolve this matter to your satisfaction. In addition, as an extra measure of apology for these matters, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 9, 2019

    I have been with Zenni for almost twenty years and have been impressed with their selection, prices, and customer service EVERY SINGLE TIME. I love that I can afford to change up my glasses frequently. Great to use for kids... My son loses them all the time so I usually buy a couple at a time.

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    Price

    Reviewed Oct. 9, 2019

    I've ordered several pairs of glasses through Zenni and they've all been just as anticipated. I've not been disappointed ever, and the pricing is awesome. I get a lot of comments about the style and color of my frame, and always tell people to go to Zenni.com. I even had someone in a vision center asking about my glasses (I needed was a special tint that Zenni doesn't have) and told her to go to Zenni. Ordering is easy and delivery in less than a week. Unbeatable!

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    Reviewed Oct. 9, 2019

    We used Zenni to order a pair of back-up glasses for our third grader. I was nervous because it all seemed so easy I was SURE I was missing something. There HAD to be something I would mess up! Well, the glasses arrived and they were perfect... In fact, my daughter prefers them to the designer frames she picked out at the eye clinic! I will note that our daughter has a pretty weak prescription, so I can't say if someone with really bad eyesight will have the same experience. But for us? This was totally a win!

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    Sales & Marketing

    Reviewed Oct. 9, 2019

    My second pair of glasses with the above order number - very disappointed. The frame I ordered was the same from a previous order (**) but this ones were so poorly done. They did not fit right, the earpieces were misshaped and stuck out; the rubber nose pieces fell off within two weeks. It seemed to me like a bait and switch job. The lenses were fine but the frame was useless. Last purchase from Zenni.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the quality of the frame you received on your most recent order. Even though this frame, model 137021, was fine on your previous order, placed in March 2019, we were very sorry to read that the frame 137021 that came on this August 2019 order is defective. Consequently, we apologize for any dissatisfaction you experienced as a result. In addition, we would like to provide some information we hope will be helpful. We have a 30-day warranty period on our glasses, which starts the day they are delivered. If you contact us during this warranty period, we can send you a replacement frame for free. Nevertheless, we are going to make a customer service exception on your behalf to extend the warranty period for you to receive a free replacement frame, with some extra screws and nose pads, and a screwdriver tool you may use to replace the lenses from the defective frame into the new one. We will tell our lab to make sure that the replacement frame they send you is in perfect condition before they send it. Here is a link to a how-to video, which can be found toward the middle of the bottom of every page of our website, and which explains how to swap lenses from one full-rim frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you find this beyond what you are comfortable doing, you may be able to find a local optical retailer to make the swap for you. Alternatively, you may also contact us to get return-for-repair instructions, and if you choose to send the glasses back to us, we will be happy to put the lenses in the new frame. We trust that this will resolve this matter to your satisfaction. Moreover, as an extra measure of apology for this issue, as well as a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase

    Reviewed Oct. 9, 2019

    High-Quality Lenses w/ Stylish but Cheap Frames. The subject line honestly makes my review sound like it's going to be mostly negative, but it's rather the opposite. I got two pairs of glasses from Zenni, and both of them are wonderful -- I've received multiple comments when wearing both, and the quality of their lenses has been comparable to the prescription glasses I got on brand before. My only adjustment has been the fact that these glasses are very clearly made with materials that aren't exactly the sturdiest or highest of quality, so I would recommend treating them gently, and one of the arms of my glasses is loose. I would bet many people would suggest tightening the screw, but I tried that, and went to see if Walmart's eye specialists could help, but it's not the screw that's the issue, it's the frame itself. So that one arm is floppy and doesn't hold, but while I'm wearing them it's fine. So overall, it has been a good experience.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received. We were gratified to read that you are pleased with the quality of the lenses and the appearance of the frames. However, we were sorry to learn that a temple arm of one of your frames is loose. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as you do not mention which frame is problematic (we have a hunch it is 195423, the translucent browline frame), we are going to ask our lab to send you free replacement frames for each pair of your glasses, frames 195423 and 208021, the latter being the ombre black-to-translucent frame. In addition, we want to advise that we have a 30-day warranty period on our glasses. If you contact us during this time to advise that there is a problem with a frame, we can send you a new one for free. Even though you received the glasses almost two months ago, we are making a customer service exception to send you free replacements of these frames, along with (for 195423) some extra screws and nose pads, and a screwdriver tool. Here is a link to a how-to video that can be found toward the middle of the bottom of every page of our website, explaining how to swap lenses from one full-rim frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you find this beyond what you are comfortable doing, you may be able to find a local optical retailer to make the swap for you, perhaps the technicians at Walmart who advised that the issue is with the frame itself, not the screw. You may also contact us to get return-for-repair instructions, and if you send the glasses back to us, we will be happy to put the lenses in the new frame. We trust that this will resolve this matter to your satisfaction. Moreover, as an extra measure of apology for this frame issue, and a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Reliability

    Reviewed Oct. 9, 2019

    I'm amazed at the high level of service you provide! We received a pair of defective glasses and we recieved a new pair within 2 weeks. At no cost! I'm so glad to see how much you care for your clients. This experience has definitely turned us into lifetime clients. Thank you!

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    Reviewed Oct. 9, 2019

    I love ordering my glasses from Zenni! I can get multiple pairs and have different styles for different days! The option to upload a picture helps to know what styles I will really fall in love with. I will continue recommending this amazing site to friends!

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    PricePunctuality & SpeedEase of Use

    Reviewed Oct. 9, 2019

    Very easy to navigate the website. Great selection of frames and very reasonable prices!!! My son and I both have ordered glasses from Zenni and have been very pleased with them. They arrived fairly quick and they were perfect! Saved me a LOT of money!

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2019

    This was my first experience using Zenni. I was extremely impressed. The frames and lenses are quality and very affordable. I expected additional costs, like you would accrue at a eye doctor's office. None. I actually got a entire pair of frames and lenses, case, protective coating and shipped for less than $50. The order arrived quickly as well. I would recommend Zenni to anyone purchasing new frames and lenses.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2019

    Very helpful and friendly customer service. I appreciate the quick response and ease of information provided. I wanted to thank you for your service and keep up the good work. Just a suggestion. The purchase didn’t work out for me so maybe the quality of lenses used inside frame could be improved.

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    Reviewed Oct. 9, 2019

    I have placed at least a half dozen orders with Zenni and they have all been good experiences. Even a return experience I had at one point was a good one. Most recently, I ordered a pair of subscription sunglasses and honestly, I couldn't be happier. Zenni, you're the best.

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    Customer ServicePrice

    Reviewed Oct. 9, 2019

    I was happy to find an affordable online source to order both prescription and blue light blocking glasses. I pick out frames, chose my lenses and options. During check out I selected express shipping as I really needed my order ASAP. Unfortunately, my order was “lost” with no tracking number supplied, and I made numerous calls to customer service to a) get updates b) request refund on express shipping fees.

    I was refunded for the express shipping charges, which is appreciated. However on receipt of my order nearly one month after purchase, I am disappointed with the quality of my frames and lenses. The glasses themselves seem flimsy, the fit isn’t quite right based on my measurements provided, and the whole experience was more frustrating than it should have been. It is unlikely that I will order again considering all of the above.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you ordered from us. We were very sorry to learn that the initial order was lost by our shipping partner, and we apologize for any dismay you experienced as a result. Moreover, we were sorry to read that you are displeased with the glasses from the subsequent order, which we made for you after the first one was lost. Insofar as we already refunded the $15.95 Express shipping fee after your initial order was lost, we are asking our lab to refund to your credit card the amount you spent on the glasses, $48.51. You will not have to send the glasses back to us. You should receive an email later tonight from our lab confirming the refund with a transaction number. Again, we are sorry that this experience was unsatisfactory for you, and we hope that one day you will give Zenni Optical another opportunity to make glasses for you.

    Verified purchase
    Price

    Reviewed Oct. 9, 2019

    I absolutely love Zenni optical. I’ve made multiple orders and plan on continuing to use Zenni any time I need glasses. I’m a delivery driver for amazon so as you can imagine my glasses get used all day every day. I’m constantly switching between looking at a screen and looking at the road and I’ve never had a problem. I got sunglasses and regular glasses. I rarely need to use my sunglasses because the transitions lenses are AMAZING. I’ve converted my husband to Zenni optical from target optical- we bought his glasses for not even $20 when his Oakley’s cost him well over $400 for the same style- the only difference was the Oakley name. I recommend zenni to anyone and everyone looking for glasses and they’re never disappointed - even when they think they’re going to hate them (because they don’t like glasses) they’ve always been impressed and “don’t hate them as much as they thought they would”. 10/10 Zenni is killing it.

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    Punctuality & Speed

    Reviewed Oct. 9, 2019

    I was very satisfied with the speed of my order & the quality of the items. A coworker recommended this site to me, and despite my hesitation at first, I ordered 2 pairs of glasses! They fit my face & I was able to view what they would look like on my face through the website prior to ordering them. Will be using this site again in the future.

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    PricePunctuality & Speed

    Reviewed Oct. 9, 2019

    I am very happy with both of my orders from Zenni. Orders came quickly, and everything was correct. I didn't have to do any adjusting. Just started wearing them. I bought 3 pair for less than it would of cost me for one pair at an optometrist office.

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    Price

    Reviewed Oct. 9, 2019

    I just discover Zenni about 4 years. Amazing products, prices and services!!! I love how easy it is to order right from home. I will never go back to the standard way of ordering eyewear... This is the way to go!!!

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    PriceOnline & App

    Reviewed Oct. 9, 2019

    They are a cheaper cost. They are a cheaper glasses. I like them but they are nowhere near the quality of any other glasses I've owned. They are hard to know fit on the website. The arms are crazy long and stick out past my hair and most places won't adjust them because they are Zenni.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received. We were sorry to read that you feel the quality is lower than that of glasses you have purchased elsewhere. We are also sorry that the temple arms are longer than you prefer, and that you did not know how to determine the size of the frames on our website. Therefore, we apologize for any dismay you experienced regarding these matters. Moreover, we would like to provide some information we hope will be helpful. Under the enlarged picture of a frame on our website, we list the dimensions of each element of the frame. Your frame 128218, with red front rims, has black temple arms that are 144 millimeters long. Your brown frame, 125415, has 142 mm temple arms. These are embedded with stainless steel rods, which make the temple arms easy for a customer to adjust. The red frame does not appear to have the stainless steel rods embedded in the temple arms, but you can bend the temple tips (the part that starts at the bend over your ear) up or down, or in or out, and if you run warm tap water over the part you want to bend for 30 seconds to a minute, this will soften the temple arms to make them easier to bend. In addition, here is a link to an infographic that can be found toward the middle of the bottom of every page of the Zenni Optical website, which explains how to adjust your eyeglasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that this information is helpful. Moreover, as an extra measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

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    CoveragePrice

    Reviewed Oct. 9, 2019

    We have ordered from Zenni over and over again for our family’s eye glasses needs. Their glasses are extremely affordable and very nice quality. I even add on options to insure the best quality, anti-glare experience and they are STILL inexpensive. We typically spend under 30.00 including shipping! Our order always come before the suggested date and they are packaged very well.

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    Customer ServicePricePunctuality & Speed

    Reviewed Oct. 9, 2019

    The fit is perfect as the prescription is for all of your family members. I even had my eye doctor check and the prescription is dead on to what they write it for. I will never get glasses from an ophthalmologists again! Thanks for making wearing glasses affordable and stylish for my family! Also if you have to call, they are able to help out as well! Shipping was pretty fast as well.

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    Price

    Reviewed Oct. 9, 2019

    Glasses are just ok, wish the lens were progressive and a higher quality material. They look pretty nice, but you can tell they are cheap. Using them daily and will probably get another pair, but not my all time favorite. You get what you pay for...

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    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of your most recent order, for bifocal glasses. We were sorry to read that you are disappointed in these glasses and we apologize for any dissatisfaction you experienced as a result. We see that you have ordered progressives from us, in June 2017 and May 2018. Since you mention that you will probably get another pair, if you would like to place a new order for progressives, we are emailing you an item that we hope you will use toward that purchase.

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    Reviewed Oct. 9, 2019

    I was nervous about trying to order eyeglasses online since I had never done so, and have been wearing eyeglasses since childhood. I had just been to my eye dr. and had new eyeglasses, but as usual, liked my new specs, but wasn't in love with them. I had seen ads for ordering online when Zenni came across my online feed, so I began exploring. I loved the ease of filtering eyeglass frames to meet my specific needs as I shopped so I did not pick glasses that I could wear b/c of my rx. I was nervous about getting my rx filled in correctly so I carefully reviewed the return policy which definitely eased my mind. Lastly, I was anxious to pay money to this unknown company for somethng so important to me, but I had to try it, and I have been very pleased. My only slight issue was with the color of my frames, as they were advertised as Black and White, but are definitely brown and white, but I still love them. :)

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    Reviewed Oct. 9, 2019

    My toddler has poor vision and her prescription is continously changing as she grows and is able to communicate better each time. This could have been costly and stressful for me but with Zenni, I'm just excited to try different colors and styles for both of us!!

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    Customer ServiceStaff

    Reviewed Oct. 9, 2019

    I created an account with Zenni in February and I have the proof of that from my Firefox Browser. I started saving favorites to purchase glasses at a later date. I tried to log into my account on 10/4/19 and was told my account did not exist. Cleared my cookies, made sure my browser and IOS system was up to date. Tried again, no account. Tried to create an account with same email and have the screenshot that shows "account already exists". My husband could not log into the account from his computer. So I created another account with a different email address and ordered a pair of glasses.

    During this time I am trying to work with customer service. Zenni outsources customer service to a 3rd party called TTEC. The reps I had contact with were in China and the Philippines. They do their best to help but it's obvious they have been poorly trained and have no authority. So I cancelled my order and received email confirmation. My money is refunded. Then I get an email saying my order is being processed. I check my account and the order has not been cancelled... I have been an identity theft victim since 2014 when my social security number was stolen in an IRS security beach. I deal with repeated identity attempts every year. Zenni sent a promotional email to the account they say doesn't exist. I had to file a complaint with the FTC to protect myself. There's a reason the glasses are so cheap. I have emails and screenshots to prove all of this.

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    Zenni Optical
    Response from Zenni Optical

    Thank you for posting your Zenni review of the issues you experienced with your Zenni Optical account. We were very sorry to learn that you experienced identity theft, that you were unable to access an account you created in February 2019, and that we advised that this account does not exist, although an email you received from us contradicted this. We are very sorry about this matter, as well, and we apologize for any dismay you experienced as a result. We can confirm that the order you placed on October 5, 2019, has been canceled and that the full amount you paid for the order, $54.80, was refunded to your PayPal account. We want you to know that we are contacting our Fraud department about these matters. We expect that you should receive an email or telephone call from this department, advising of what they found. Again, we apologize for these matters, but we are grateful that you brought them to our attention, so we could ask our Fraud department to address them. We trust that this will resolve these security issues to your satisfaction.

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    PriceStaff

    Reviewed Oct. 9, 2019

    I've ordered five times from Zenni Optical and a couple of them were mistakes on my part. I couldn't even use them because I did that thing between the two pupils. The last one that I ordered, they're just way too big. You can't tell what you're buying from Zenni. You can't put them on, make sure that they fit. That's the only complaint. But other than that, for the price, they're good. The quality is good as well. Ordering has also been very easy. One time, I got a pair that wasn't quite right, and it wasn't my fault, and they took it back right away. They're a good company they're easy to work with.

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    PriceOnline & AppStaffEase of Use

    Reviewed Oct. 8, 2019

    I have ordered bifocals and more than a dozen glasses from Zenni over the years. I also bought for my niece and she didn't have much of a correction. I just paid for the frames and the glasses were $9.95. They are totally inexpensive. I can order five pairs of glasses for what I can get them anywhere else for the same price. I ordered for my sisters and they ordered online too. The website is easy to use. When I spoke to their rep for my first order, they were very helpful.

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    Customer Service

    Reviewed Oct. 4, 2019

    The quality of the glasses is a little below the price you pay. All my glasses lenses are chipped, the frame become wobbly very fast. I kept ordering because it is easy, until my last two orders. I am legally blind, so I had someone fill in my orders and all was fine. The last prescription glasses came without the feature of darkening in the sun. I have Stargardt syndrome so this is mandatory, not a nice feature. I complained to Zenni and sent a picture of two pairs, one dark in the sun, the other not. They replied that I received what I ordered, which I know is not true since all I do is "repeat" the previous order. No argument made them empathic, rather they became very rude.

    I however tried to order again with the "repeat" option. Now, a message pops up saying that SOME features are no longer available... I called, to ask for help; was put on music for a pretend 2 min wait. After 5 minutes, the communication simply cut off. It was a week day during opening hours. I am not very upset for being treated that way. I am a repeat customer but did not get any help, but rather was mistreated. I am not going to a better service with glasses which hopefully will last longer so that I don't have to keep buying every three months or so.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the four pairs of glasses you have received from us. We were sorry to learn that the lenses have chipped, and that the half-rim red frame, 911018, which you selected on all four of your orders, becomes wobbly. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that we have a 30-day warranty period on our glasses, which begins the day the glasses are delivered. Your most recent order was placed on January 22, 2018, a year and nine months past the warranty period. We also want to advise that if you contact us during the 30-day warranty period to advise that you are having an issue with an eyeglasses frame, we can send you a free replacement frame. After this period, you may go onto our website to order a frame only, at half price. We were also sorry to learn that you have Stargardt disease, and we want to express our sympathy regarding this form of macular dystrophy. However, we are also sorry to confirm that, while you ordered a 1.57 mid-index photochromic lens that turns brown in the bright sunlight on your first three orders, placed in June 2016, May 2017, and November 2017, on your January 2018 order you selected a clear 1.50 standard-index lens, which is free. On this order, you paid $15.95 for the frame and $4.95 for the anti-reflective coating. We also want to confirm that, in response to issues with the quality of the lens and the photochromic tint, in December 2017 we discontinued the 1.57 mid-index photochromic lens. We recommend that customers who previously selected this lens now select the 1.61 high-index single-vision photochromic lens, which comes in gray or amber. We trust that this clarifies these matters to your satisfaction. In addition, as an extra measure of apology for these issues, as well as a token of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Reviewed Oct. 4, 2019

    I waited as long as possible to get glasses, but I definitely needed them. I purchased a name brand pair with my insurance. They were awesome, but I lost them within weeks. Having already used my insurance, I bought a more affordable pair from Zenni. I used the exact same prescription that I had with my glasses that I lost. When I got them, I immediately noticed that they were different from my first glasses with the same script. To start with, the transition between "transitions" was really noticeable. Not so much with my first pair. Worse than that though, is that I see worse long distance with the glasses on than off. My first pair definitely helped me see long distance. In the end, the pair of Zenni's that I have are pretty much useless.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that, unfortunately, the tint you selected on your first pair was not what you had intended to order, and that the prescription was entered incorrectly on your first and second orders. Consequently, we apologize for any disappointment you experienced as a result. In addition, we want to provide some information we hope will be helpful. First, since you mentioned in your Chat session with our representative that you believed that you ordered UV protection, we want to clarify that UV protection comes free on every pair of glasses we make. It is not something that a customer can order separately. In addition, on your first pair of glasses, you selected a permanent, red fashion tint, not a photochromic Transitions® tint, which darkens the lenses when they are exposed to bright sunlight and makes them clear again when the glasses are out of the sun. This feature works best on a cold, sunny day. We issued a 100 percent store credit refund to your Zenni Optical account in the amount of the price of the glasses on your first order and refunded to your credit card the amount you spent on the second pair of glasses when we issued this store credit, on September 24, 2019. You emailed us a copy of the prescription you received from your eye doctor, which shows that the OD (right eye) Cylinder value is -1.25, not -0.25, as you entered it on the first two orders. Of course, we are also sorry for any confusion you experienced as a result. We emailed you instructions to return these glasses to receive a 50 percent refund to the credit card that was the original source of payment, and when we receive these glasses, we will issue this refund to your credit card. We see that you placed a new order on October 7, 2019, with the correct prescription, and in the same frame, 2012421, you selected for each order. We are pleased that you like this frame, and we hope that you are satisfied with this pair of glasses when you receive them. In addition, as an extra measure of apology for the difficulty you have had with the first two orders, as well as a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    I purchased a pair of glasses for my daughter 11 months ago. They were a minimal prescription so she was only supposed to wear them in limited circumstances (movies, seeing the blackboard if she was in the back of the class, etc). This was her first pair of glasses and she was told it may take some adjusting to get used to them. She wore them as prescribed for a while, but never seemed to get used to them. She said they made her feel nauseous and that they didn't help. Yesterday she went back to the ophthalmologist and we brought the glasses. The ophthalmologist said the glasses were incorrectly made! She said the pupillary distance was way off (was supposed to be 56 and was 70) and that one of the lenses wasn't centered properly!

    I called customer service and told them what the ophthalmologist said, but they refused to help in any way since it was past their 30 day window. I know it was out of Zenni's "window", but neither the agent nor the supervisor seemed to care that the quality control was so poor and that it was a child's first pair of glasses so it was not apparent to my daughter or myself that that it was a problem with the way the glasses were made. My bad not to consider that the glasses were made incorrectly and that she was not going to adjust to them, but really? Not to even offer to evaluate the glasses and see their error? The best the supervisor would do was offer me 15% off another pair!! Really? Why would I order another pair from them? The lack of customer service is one thing, but not to even care about their quality is pathetic.

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    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you ordered for you daughter almost a year ago. We were sorry to learn that your daughter had a bad experience with the glasses, and we apologize for any dismay you and she experienced as a result. As our customer service representative advised when you contacted us on October 2, 2019, about this matter, our warranty period extends to 30 days from the date the glasses are delivered. However, we will make a customer service exception on your behalf to extend the warranty for these glasses. Therefore, we are emailing you instructions to return the glasses to us for an inspection, and we are also emailing you a prepaid shipping label you may use for return shipping. Once we inspect the glasses, we will email you the inspection results. If our inspection finds any manufacturing defect, including an incorrect pupillary distance (PD), we can remake the glasses for you for free or, if you prefer, issue a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account. We look forward to receiving and inspecting your daughter’s glasses, and we trust that when we do, we will be able to resolve this matter to your and your daughter’s satisfaction.

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    PriceOnline & AppEase of Use

    Reviewed Oct. 3, 2019

    My family and I are pretty much glasses collectors. We always lose or break our glasses. We heard a lot of good things about Zenni and we decided to order from them. We did it all online and it was really cheap to get glasses from there. Their website was really easy to navigate, and it had a really good display of what kind of glasses there were. So, we really got to know what the fit would be like and things like that. My glasses arrived already and they work perfectly.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    On May 2, 2019, we ordered glasses for my Mom, she then passed away on May 7, 2019. When the glasses arrived I called customer service and then they were very helpful. I was able to return the glasses and receive a store credit which I will use. I do and have recommended Zenni to many of my friends and relatives. Thank you for your excellent glasses and superior customer service.

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    Reviewed Oct. 2, 2019

    My mom ordered through Zenni years ago. This is the first time I've ordered prescription from them but I've ordered from them a pair of regular glasses with magnetic clip-on. However, I had a problem with them and Zenni replaced them. And then I had a problem with the second pair and so they gave me a credit. And then, I had a problem with another pair. I have one pair that doesn’t have any coating at all on them and it doesn’t do it. It’s great. But the other ones all ended up with what looked like scratches from a certain angle, almost like they were scratched with fine sandpaper. It’s a weird thing.

    I take them off my face and put them directly in the case, so I know they’re not really scratches. It’s some kind of defect with the coating. I sent some picture to the Zenni customer service agent that I was working with on my other pair, so she was able to see them. I was refunded on the sunglass pair. I know now to make sure that there are no coatings on them whatsoever when I order. I'd recommend Zenni to a friend, but I'd also say, “Make sure you get them with no coating.”

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 1, 2019

    This was the 4th order I've had through Zenni. The shipping was quick and easy to track. Glasses fit well. Prescription was accurate. The color is more bright blue than navy, which would be my only complaint. I have contacted customer service on previous orders and they have been very helpful, so I am sure if I had called them about the color, it would have been dealt with.

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    PriceOnline & App

    Reviewed Oct. 1, 2019

    A friend of mine told me she had ordered her glasses from Zenni. Their website is very user-friendly. I like that there were so many styles, and that they were so much cheaper than at another eyeglass place I know. I got a full-rim glasses and it just works better on my face. Purchasing from Zenni works very well, and the glasses are just high-quality like those one would buy at the store.

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    Customer ServicePriceStaff

    Reviewed Sept. 30, 2019

    I purchased glasses from Zenni twice and twice I was disappointed. The first time my glasses came in and they were made incorrectly, I excused it because of the cheap price. I ended up giving it another shot and I purchased a more expensive pair. Even though I had sent in my Doctor's prescription and had all the right information the glasses were still made incorrectly. The company refuses to refund you the money even if it was their mistake. They are only willing to give back 50% and completely ignore my questions via email. I asked for a manager and they just keep leaving voicemails telling me I will get back 50% and no more. This company has the worst customer service I have ever dealt with.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the experience you had with the two pairs of glasses you ordered from us, and the customer service you received regarding this matter. We were very sorry to learn that the first pair of glasses you ordered from Zenni, in February 2019, was problematic. Since there are no notes in the database record of this order indicating that you contacted us about these glasses, we are sorry that, although you were unsatisfied with them, we did not hear from you about them until you experienced issues with the glasses you ordered in August 2019. Consequently, we apologize for any dissatisfaction you experienced regarding both orders. Even though our inspection of the glasses from the August order found that they were manufactured correctly, because you could not see well with them, we will make a customer service exception to fully refund this purchase, $55.26. Our lab, which processes refunds, is closed until Friday, October 4, 2019, for regular maintenance. Therefore, on Friday you should receive an email from our lab, confirming the full refund with a transaction number. We hope that this will resolve this matter to your satisfaction.

    Verified purchase

    Reviewed Sept. 30, 2019

    I ordered from Zenni Optical for the first time and everything went fine. The online ordering process was easy and I got a style my son particularly likes. I've had the glasses for a couple of months now and the quality is good.

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    Online & App

    Reviewed Sept. 29, 2019

    I originally bought a 39 Dollar Glasses six years ago on the internet, and the trouble was they could not fill my prescription again because it had changed and Zenni Optical could. Also, I bought two pairs of glasses, one from EyeBuyDirect and one from Zenni Optical. And I'm having trouble with the EyeBuyDirect ones because the lenses aren’t right, but Zenni's is right on. They're very good so I'm ordering another pair with no tinting on it.

    Zenni's website is good. The only problem is I got an older computer and I don’t have a camera on it. I like the virtual try-on on the other site where I could download a picture and see what I looked like with the glasses, while Zenni's site only had the virtual picture. So, I bought glasses strictly by size, based on the measurement of the lens and the frame width. Still, I'm very satisfied with them and my experience has been very good.

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    Price

    Reviewed Sept. 28, 2019

    Having 3 people in the family that wear glasses can be expensive especially with two teenagers who are picky and want the coolest frames. Zenni has definitely changed the way we view ordering glasses. They have so many frames at such an affordable price that we all have multiple pairs now. It's always nice to get new cute glasses. Prescription sunglasses were used to be too much for me to even consider getting them but since I discovered Zenni I now have a super cute pair. I require a very strong prescription and have been nothing but pleased with all lenses I have got from them. I have honestly referred Zenni to all my friends and family.

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    Punctuality & SpeedStaff

    Reviewed Sept. 28, 2019

    They emailed me 4 days after I ordered to tell me the frames I picked would not work for my PD unless I paid $9 extra. I asked them to just cancel. 24 hours later still not seeing the cancellation in my Zenni account. Called customer service. They were in another country, barely spoke English and did nothing to resolve my complaint. Order still not showing as cancelled. Had to stop payment through my credit card company. Glasses are made in China. Customer service is in the Philippines.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the issues you experienced on your first order with us. We were sorry to read that you are dissatisfied with the customer service you received, and we apologize for any dissatisfaction you experienced as a result. In addition, we would like to provide some information we hope will be helpful. After you placed your order, on September 23, 2019, and we received it, we emailed you on this same date to request your correct distance and near-vision pupillary distance (PD). On September 25, 2019, you provided your distance and near-vision PD values. On this same date we emailed you to advise that the frame you selected for your single-vision glasses with your near-vision prescription, model 165317, would not work with your pupillary distance (PD) unless you paid an extra-strength charge of $9.00 that would enable us to make your glasses with the frame you chose, or select a different frame that would accommodate your PD. Two days later, not having gotten a response to our September 25, 2019, email, we emailed you again. On this date you emailed us to advise that you would prefer to cancel this pair of glasses (a pair of progressive glasses is also on this order) than pay an additional $9.00. On September 28, 2019, we emailed you to advise that we refunded the price of the single-vision reading glasses, $37.90, to the credit card you used to place the order. When we telephoned you as well on this date, you advised that you wanted the entire order canceled. On this same date, we issued a request to our lab to fully cancel the order and refund the full amount you paid, $115.75, to the credit card. A perusal of the database record of the order shows that the price of the single-vision reading glasses was refunded, but there is no indication that the full refund has yet been processed. This may be because these matters have occurred during a period in which the lab, which processes refunds and store credits, is closed for regular maintenance. We will again request that our lab refund the price of the progressive pair of glasses, $72.90, and the $4.95 shipping fee. Insofar as the maintenance period for the lab extends through Friday, October 4, 2019, we are sorry if the refund may not be processed until then, but we hope that the lab has received the request and will issue the refund sooner. We hope that, when the full price of this order has been refunded, this matter will be resolved to your satisfaction, and that one day you will place a new order with Zenni Optical. With this in mind, as an extra measure of apology for this matter, as well as an expression of our hope that you place another order with us, we are emailing you an item that we hope you will use on a subsequent order with Zenni Optical.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2019

    There was nothing right about these glasses I purchased in January 2019, maybe the prescription would have been fine had they stayed where they belonged on my face and not on the floor. Just ordered a replacement frame (the original broke after one too many spills to the floor). Hopefully they will hold me over till I can buy a real pair of glasses. Keep in mind no eyeglass store will correct the fitting of these online purchased glasses. You call for assistance for fitting and they talk over you rushing you through the call. Definitely not quality employees or products. Spend the $400.00 + at Pearl Vision and unless the dog chews them, you are good to go till you need a new prescription.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you ordered in January 2019. We were sorry to read that the frame kept sliding off your face and then broke. Consequently, we apologize for any dismay you experienced as a result. We want to advise that the frame width of your frame, 4434415, is 137 millimeters, and the bridge (the part that goes over your nose) is 17 mm. These frame elements most likely would be the factors that would cause the glasses to slide down and fall off your face. We were sorry to learn that you were unable to obtain frame-adjustment assistance from a local optical retailer, and we are sorry about this matter as well. Therefore, we want to advise of an infographic on our website that we hope will be helpful in describing how to adjust your eyeglasses frame, should you need to adjust the replacement frame you ordered when you get it: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that you find this infographic useful. Moreover, regarding the replacement frame 4434415 you ordered yesterday, here is a link to a how-to video that explains how to swap lenses from one full-rim frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is useful, as well. In addition, since 4434415 may have repeatedly fallen off your face because its dimensions are not close to the dimensions of other eyeglasses you may have that fit you well and look on your face, we also want to advise of another infographic on our website that helps to determine the size you need for a frame to fit you well. It is our How to Measure Your Frame Size infographic: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the elements of a pair of glasses you have now that fits you well and looks good on your face, so that you may order frames from the Zenni Optical website that matches these dimensions. It does not have to be an exact match. You have a 2 mm leeway on each element of an eyeglasses frame, with a wider leeway for the temple arms (the part that goes over your ears), 3-4 mm. We hope that this information is useful, too. We also want to mention that you may send the replacement frame and the original, broken frame and lenses to us, if you would like us to make the lens swap from the broken frame into the new one. If you would like to pursue this option, please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please advise the customer service representative of the order number or the email address that is your Zenni Optical username. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email. We look forward to hearing back from you, if you would like us to make the lens swap for you, so that we may resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    PriceOnline & App

    Reviewed Sept. 25, 2019

    I like the price and quality of Zenni's products. I learned about them through a friend and I've been their customer for a few years now. I always go online to order and their website's been really good. I like how it saves the prescription and your glasses. It also allows me to update the prescription or order my kids more glasses because they broke them, and it's pretty easy.

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    Online & AppEase of Use

    Reviewed Sept. 24, 2019

    I needed some new glasses. I was looking for cheaper eyeglasses and when I was looking at reviews, I came across Zenni Optical. It was really nice to be able to look at other consumers who bought the same glasses and see what they look like on other people. And so, I took in all the information then I got all my prescription information put in and thought I’d give Zenni a try. Their website was pretty self-explanatory and easy to use. And I loved the glasses that I ordered from them. Everything went wonderfully with Zenni and I was very pleased with my experience. I have also referred them to about 10 different people.

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    StaffProcess

    Reviewed Sept. 22, 2019

    For the past 15 years, my experience with optometrists has been a less than stellar experience. The last two times, I've had to return to have my eyes reexamined to obtain the correct prescription however, the worst part was working with their staff to measure my pupil distance (PD). In both cases the PD was incorrectly measured, which is a significant issue for progressive lenses. Since my prescription was still fine, I decided to try an online site for my next pair of glasses. After much research, I chose Zenni, which was one of the most highly rated.

    Once on their site, I began with frame selection by looking at the frames that were recommended for progressive lenses and was pleased to find that there were several to choose from. My face is round, so I look best in rectangular frames, which narrowed the options, but there were still several to choose from. I uploaded a selfie, which was a simple process, and tried them all on. I selected the Titanium frame in brown, since I have a ruddy complexion. As mentioned previously, the PD is one of the most important measurements for progressive lenses, so I downloaded and printed the measuring tool, and put a credit card on the sheet to ensure the scale was correct, which it was.

    My last measurement from the Optometrist was 70.0 mm, evenly distributed between right and left eye (35 mm each side); however, I me measured 68.5 mm in the mirror, so I asked my wife to take a measurement and she also measured 68.5 mm. We then put a dot on my forehead exactly in the center of the bridge of my nose and measured the distance to each pupil; 35 mm Right eye, 33.5 mm Left eye. The question that ran through my mind was, which measurement was was correct; the optometrist used a high-tech PD machine and I used a paper ruler. What I was sure of was that my current glasses had a problem, because I had to adjust my frame so far right that the frame was touching the left side of my nose--looked very strange! Next step was to enter the prescription and the Dual PD, place the order and hope for the best, knowing that Zenni would work with me to get it right if the glasses were not satisfactory, per their guarantee.

    I opted for standard shipping and received the glasses in less than the stated time. Upon receipt, I put the glasses on and to my utmost surprise the frames fit perfectly, were very light, and the progressive lenses worked as prescribed--corrective vision at its best. I ordered the 1.67 Blokz Digital Free Form Progressive lenses and have seamless progression from reading to distance vision. In the past, there were always gaps at some distance, which caused me to physically move to see what I needed to see. I am very satisfied with my Zennis and highly recommend them. I followed the intuitive Zenni directions and came out on the winning side of the eyeglass debacle--no need to spend four times more than you need to; trust the process and you'll be very satisfied. All the best!

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    Customer Service

    Reviewed Sept. 22, 2019

    Great value, great website, best glasses I have owned in 20 years. Glasses were made from very high quality materials. I would highly recommend Zenni to everyone. Make sure you know your script beforehand. Customer service and delivery were faster than anticipated.

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    Reviewed Sept. 22, 2019

    I ordered a pair of glasses in May, 2019. Lenses were ok, frames are junk. Lasted 3 1/2 months and fell apart, not abused, just the worst frames I have seen. Checked warranty, only good for 30 days, guess they know they are selling junk.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the frame you received when you placed an order in May 2019. We were sorry to learn that the frame fell apart, and we apologize for any dismay you experienced as a result. Unfortunately, based on the information you provided, your name, email address, and physical address, we were unable to locate an order placed by you in May 2019. If a customer needs to replace a frame during our 30-day warranty period, we can send you them a free replacement frame. After this warranty period, a customer can purchase a replacement frame for half price. However, we will be happy to make a customer service gesture to extend our warranty period to send you a free replacement frame. Therefore, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please advise the representative of the order number or the email address that is your Zenni Optical username. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email. We look forward to hearing back from you, so that we may resolve this matter to your satisfaction.

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    Ease of Use

    Reviewed Sept. 21, 2019

    My experience with Zenni was really good. My glasses are looking great. My aunt had gotten glasses from there. I lost mine and it got broken and I didn't wanna go back and get something, so I just used Zenni. Ordering from them was faster than what I hoped to get. I ordered one pair and then I ordered two for my grandma because she couldn't figure out how to do it. Zenni's website was really easy to use, and how to order was really straightforward.

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    Reviewed Sept. 20, 2019

    I've ordered several pairs of glasses from this company without issue. On 7/21/19, I ordered another pair of glasses that I had previously ordered with the exact same prescription. It is now 9/20/19 and they have incorrectly made my glasses three times. They keep telling me to check my prescription with my eye doctor or to make sure the information was entered correctly. This is not the issue. It gets fairly aggravating when they attempt to pass the buck and not own their repeated mistakes. They will only offer to remake the glasses or give me store credit less the shipping fees... Does anyone else this this is unacceptable?

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the most recent pair of glasses you received from us. We were appalled to learn that, after we remade these glasses for you twice since the initial pair and first remake failed our inspection, you still cannot see well with the most recent pair of these glasses we remade for you. We are very sorry that you could not see well with these glasses, and we profusely apologize for any dissatisfaction you experienced. We see that your prescription and pupillary distance (PD) have not changed since your first order with Zenni, in November 2014, and that the pair of glasses from this 2014 order, as well as the next two pairs of glasses you ordered from us with this same prescription and PD, in August 2016 and October 2018, were fine. We are also sorry we made the July 2019 order incorrectly, as well as the initial remake, in August 2019. Although the subsequent remake we processed later in August passed our inspection, we are also sorry that you were not able to see well with these glasses. Of course, we apologize for this, as well. We see in the notes in the database record of the most recent remake that we asked you to contact your eye doctor to confirm the prescription and PD, and to select an alternative frame with adjustable nose pads. We understand from your review that you are certain that the prescription and PD are correct, and insofar as we have made these glasses for you successfully in this frame with this prescription and PD, we will not require you to contact your eye doctor again and select an alternative frame for us to remake these glasses for you again, with this prescription and PD and in this frame, 661925. At this point, if you would prefer to forgo another remake and simply receive a full refund of the price of these glasses, $67.90, to the credit card you used to pay for the initial purchase, we will process this refund for you. Therefore, please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please advise the representative whether you prefer another remake or a full credit card refund, and if you choose another remake, you will not have to select an alternative frame and reconfirm the prescription and PD. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email, and advise in the body of the email whether you prefer another remake or the full credit card refund. We look forward to hearing back from you, so that we may resolve this matter to your satisfaction.

    Verified purchase

    Reviewed Sept. 20, 2019

    I was very disappointed with Zenni Optical. Despite being given the correct prescription to correct my eyesight, the glasses that arrived from Zenni were hopelessly inadequate. One lens was good and sharp, but the other lens was very hazy indeed - I could not see at all clearly through it, whether in terms of distance vision or close vision (my glasses are bifocal). Everything was blurred! So I had to go to another optician, who told me that the prescription I sent Zenni was correct, but that Zenni had obviously misread the astigmatism factor. The upshot is that I’ve had to spend another $500 on lenses through a local optician and now have good glasses - but I’ve learnt a bitter lesson! CAVEAT EMPTOR! NO TO ZENNI!!!!

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received. We were sorry to learn that one of the lenses of your glasses caused problematic vision, and we apologize for any dissatisfaction you experienced as a result. Consequently, we are going to make a customer service exception on your behalf to fully refund this purchase to your credit card. You should receive an email from our lab later tonight, confirming the refund with a transaction number. Again, we are sorry that this purchase did not work out for you, and we hope that this refund resolves this matter to your satisfaction.

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    Reviewed Sept. 19, 2019

    Ordered some prescription sunglasses with the works. They are polarized in amber, mirrored blue finish, and have engraved sides. I absolutely love them??? My only issue is the frames fit your head so closely they fog up with sweat but it’s really not a huge deal.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2019

    My sister-in-law started buying glasses from Zenni Optical, and they were cute. I was like, “Oh, I can use some more glasses. I don’t mind ordering.” I then ordered and the experience was really easy. I liked that I could upload my picture and see what the glasses look like on my face, because I have a weird-shaped head and I feel like I need a certain type of frame to look good on my face. Also, there are so many options in styles and shapes. There was a huge variety for me to pick from, so I was excited about that. The quantity was definitely plentiful and there was not one second that I didn’t say, “Oh, I probably shouldn’t have six pairs of glasses in my cart right now.” I could see that that was outside of my lifestyle.

    Zenni sent me 3 pairs of glasses. However, I accidentally typed in the wrong prescription the first time. I obviously couldn’t see anything out of the glasses ‘cause they were wrong so I had to email them about it. They let me ship them back and then they credited my account so I could order them again with the right prescription. It was really fast and I was also really grateful for that. Of the 3 pairs of glasses I have, one pair felt like they lost their shapes fairly quickly and they’re really loose on my head, so I will definitely touch base with them and see if they can switch it out for me. The other 2 pairs, on the other hand, have fairly good quality.

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    Reviewed Sept. 18, 2019

    I love the ease of ordering glasses on Zenni! I’ve gotten so many compliments on my cute glasses! I want them all! My glasses have Blokz so they help while I’m looking at the computer all day! I ordered a pair of sunglasses, too! They are fantastic and both pairs came with cases!

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    Verified purchase

    Reviewed Sept. 18, 2019

    I purchased frames that have no prescription lenses. I wear these glasses for fashion only. Love them and have never been disappointed. However, I have never been able to download a picture to use as a way to see these glasses on my face. Maybe it's just my inability to figure it out.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2019

    I did have a small issue, the lens was cracked, on the glasses that I ordered. I contacted customer service and they quickly and efficiently sent out a new pair. They were very friendly and I would definitely recommend Zenni.

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    Punctuality & Speed

    Reviewed Sept. 18, 2019

    I have purchased numerous glasses over the years and I am very satisfied with the fit and styles. Ordering is quick and easy. I always receive my glasses on time. I will continue to purchase from Zenni and I make sure I tell all my friends and family.

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    Verified purchase

    Reviewed Sept. 18, 2019

    Absolutely the best way to go to get your glasses. Such a wonderful selection and the prescriptions have always been exactly as ordered. I would get my glasses nowhere else. Fantastic job and the quality is so good. I get the cheapest (6.95) for my computer glasses and they hold up. My last pair lasted 3 years and still did not break. No kidding. So I love y'all.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 18, 2019

    A friend from Ohio told me about Zenni and seeing the price points on the glasses pretty much sold me to also buy from them. I’m very impressed with how quickly they get the orders out. Even prescription glasses that you go into the optometrist take two to three weeks to make, then you have to go in and see if it will fit you. But my orders from Zenni come in a couple of days less time and they always seemed to fit fine.

    So far, I ordered two pairs of glasses for me and I really like them. Later on, I ordered two pairs of glasses for my daughter but I have an issue with that order and I never called about it because it was on a $17 pair of glasses. The frames broke within a week, so that was a little disappointing, but that’s the only one that that’s happened to. Other than that, I bought my first pair about a year ago which have clear lenses and I still have them. Then, I wanted to try using prescription sunglasses, but I saw that you could change just the lenses and you don’t have to get the actual sunglasses section. So, I did that and I got a pink color in there. They’re really cool.

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    Ease of Use

    Reviewed Sept. 17, 2019

    Although the online ordering process was easy to navigate my glasses were not accurate. I was able to get a refund so I will not let one bad pair be the dealbreaker. I will try them again at a later date.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the order process and the glasses you received. We were pleased to read that you found it easy to order your glasses on our website, but we were disheartened to learn that we did not make your glasses accurately, as our inspection confirmed. Consequently, we apologize for any dissatisfaction you experienced as a result. We are happy that, after we issued a full refund for these glasses, you advised that this one unsatisfactory experience will not preclude your trying Zenni again. Of course, we are grateful that you plan to place another order with us at some point, and we hope that the next pair you order restores your confidence in Zenni. Therefore, as an extra measure of apology for this matter, as well as a gesture of our gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

    Verified purchase
    Price

    Reviewed Sept. 17, 2019

    I was actually very impressed with my order, and packaging. For the price it was a very good deal, came with case, cloth, cleaner and glasses were the right prescription and actually better to see out of than my 125.00 dollar ones.

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    Reviewed Sept. 17, 2019

    Glasses fit fine. They are cute and well made. The problem I'd I've never worn them because it's no different than no glasses. Like just glass and no lens. I'm sure that's not possible, but I don't see any differently. I've only worn reading glasses before so I don't know what a script for glasses is supposed to look like or what to do about it. But they are nothing but decoration at this point. Please help.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the glasses you received. We are happy to know you like the appearance and quality of the glasses, but we are sorry that it seems there is no prescription in the lenses. Consequently, we apologize for any disappointment you experienced as a result. The prescription you provided is the mildest nearsighted prescription one can order: -0.25 in each lens, with no astigmatism correction. Because this prescription is so mild, you would not experience much difference in vision between wearing these glasses or wearing no glasses at all. Since you mention that you have worn reading glasses before, we want to advise that reading glasses provide magnification (plus) prescriptions that are typically stronger than +0.25, the mildest farsighted prescription one can order. If you believe that there is no correction in the lenses, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with instructions to return the glasses for an inspection. When you call, please have the prescription you received from the eye doctor handy, because the representative will ask you to read it to them to confirm that it was entered correctly. They will also ask you how you obtained the pupillary distance (PD) – self-measurement, friend or family member measurement, or eye doctor measurement. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us. The Chat feature is found on the lower right-hand corner of every Zenni Optical page. You may also email us, at service@zennioptical.com, and if you choose this method, please put your order number in the subject line of the email. If you decide that you would like to return these glasses for a refund, we have two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account, or a 50 percent refund to the credit card you used to pay for them. We look forward to hearing back from you, so that we may resolve these matters to your satisfaction.

    Verified purchase

    Reviewed Sept. 17, 2019

    I am very satisfied with my glasses. I wish that "Zenni" would have sent a hard copy of my receipt. I do not have an order # as I received no paperwork with my glasses. The first few days I had a headache because my eyes had to work together but now. I Love Them!

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    Customer Service

    Reviewed Sept. 17, 2019

    I ordered my glasses with an inscription on the ear piece. When I got the glasses the inscription was spelled wrong even though the email I sent with the correct spelling was received by the appropriate people. A replacement was offered but with no lenses. I would need to "pop the lenses out" of the first pair into the 2nd pair. I have yet to receive the 2nd pair. It's been almost 2 weeks.

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    Zenni Optical
    Response from Zenni Optical

    Hi, thank you for posting your Zenni review of the incorrect spelling of the personalized text on your temple arm. We were sorry to learn that, even though you contacted us to advise that you misspelled the phrase you selected to be on the temple arm and subsequently corrected the spelling, when we sent you the glasses the incorrect spelling was on the temple arm. Consequently, we apologize for any dismay you experienced as a result. We sent you a free replacement frame with the correct spelling of the phrase you chose, and we expect that you should receive it within the next few days. We hope that the link to the video we sent you explaining how to swap lenses from one full-rim frame to another will be helpful. If you feel that this is beyond what you are comfortable doing, you could take the two frames and the lenses to a local big box optical retailer, such as a Costco, Target, Walmart, or Sears, and ask them to make the swap for you, which they would most likely do for free or for a nominal charge. Alternatively, you could send the frames and the lenses back to us, and we will be happy to make the lens swap for you. If you would like to pursue this option, please email us at service@zennioptical.com, and we will email you the return-for-repair instructions, as well as a prepaid shipping label you may use for return postage. We hope that you receive the replacement frame soon, and that you can swap the lenses into the new replacement frame. We trust that this will resolve this matter to your satisfaction.

    Verified purchase

    Reviewed Sept. 17, 2019

    My husband and I love getting a fresh new pair of glasses in the mail from Zenni! So many options to pick from and such good pricing so you can order a few at a time! To top it off our orders always comes a lot faster than expected.

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    Punctuality & Speed

    Reviewed Sept. 17, 2019

    I have ordered several pairs of glasses from Zenni. I really like their selections, and the service is pretty quick. I prefer to have several pairs, and change them up with my outfits. Zenni is the place to go for great selections, from funky frames, to sensible eyewear.

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    Reviewed Sept. 17, 2019

    I looked at several sites before deciding to order my glasses from Zenni. After looking at the other sites, I took a chance and ordered from Zenni. I was shocked and cried when I put them on for the very first time. After years of buying glasses that I couldn't afford and they never fit right and always broke not long after I got them, the Zenni glasses fit right out of the case and were so very clear that I wasn't sure it was the same script as the glasses before. I have been so pleased that I talked a few friends and family to buy themselves some and I will be purchasing myself some more.

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    Verified purchase

    Reviewed Sept. 17, 2019

    We have ordered numerous pairs of glasses from Zenni. We have a special needs daughter that tends to break glasses. The glasses are fashionable, accurate, and quality. We have also been able to order frames without lenses so when the frames get stepped on we can swap the lenses. We recommend Zenni often.

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    Customer Service

    Reviewed Sept. 17, 2019

    I accidentally ordered a transition lens and I called customer service to see if I could exchange them. This was 100% my own fault - nothing wrong with the glasses - and not only was the phone answered by a real person very quickly they let me send the glasses back, issues a credit and let me reorder the glasses with the lenses I preferred. I bought another pair for backups on top of that, I highly recommend!

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    Verified purchase

    Reviewed Sept. 17, 2019

    I was nervous to order glasses online at first. But Zenni did a great job of keeping me informed on where my order was and I was able to upload a picture to see how the frames would look on me. I will be ordering again!

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    Price

    Reviewed Sept. 17, 2019

    I'll never buy another pair of glasses from anywhere else. Great stylish frames at a fraction of the cost. We've purchased multiple pairs for each one in the family and they all have surpassed expectations. Don't hesitate to give them a shot!

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    Punctuality & SpeedStaffEase of Use

    Reviewed Sept. 17, 2019

    Site is easy to use, fast delivery, accurate lenses, fit perfectly. My daughter loves them. Love that they were able to personalize them for her with her name. Definitely will order again in the future.

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    Verified purchase

    Reviewed Sept. 17, 2019

    Zenni!! I'm so impress! I Love my glasses. I mean heck I’ve been physically trying on frames for years, of course without any lens in the frames, how can I see myself? You Try It on App was easy and so awesome! I’m gonna order more.

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    Price

    Reviewed Sept. 17, 2019

    I was skeptical about Zenni at first. But I spoke to my optometrist and he said to try it out. I brought the glasses to him and the lenses were my exact prescription! I have my mom, my sister, my boyfriend and a few other people buying from Zenni now! I love their styles and prices!

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    Price

    Reviewed Sept. 17, 2019

    A friend of mine recommended Zenni and I couldn’t be more grateful. Gone are the days when I would wear a pair of glasses for three or four years because I couldn’t afford a new prescription and new pair. The quality is great and the cost is perfect. Thank you Zenni.

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    PricePunctuality & Speed

    Reviewed Sept. 17, 2019

    Super helpful, fast and definitely, even with the exchange rate, great prices. I've ordered at least 4 pairs of glasses and aside from having to bribe the girl to adjust the fit, there's been no problems. For progressives, the price can't be beat, as far as I know.

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    Price

    Reviewed Sept. 17, 2019

    Zenni is awesome! Affordable glasses, quick shipping, trendy frames. Have ordered 3 pairs and will be back for more. Ordering process is clear and straightforward, I love the ability to "try on" frames which helps you know if they suit you. You can't beat the price, Zenni by far offers the best frames for excellent prices. I recommend Zenni to every I talk to about glasses.

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    Price

    Reviewed Sept. 17, 2019

    I use to pay close to 250 for my glasses because my eyes were so bad and anywhere I went the frames were ridiculously expensive! I paid 30 and these seriously are my favorite glasses in the world! I’ll never shop anywhere else again!

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    Verified purchase

    Reviewed Sept. 17, 2019

    So happy with my purchase. Good fit, prescription matches, nice quality, lightweight. They do slide down the nose. Don't know what to do about that. If I got them at an optical shop I could take them in for an adjustment.

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    Reviewed Sept. 17, 2019

    From selection, to choice, try on, and ease of ordering to receiving them... I love love love. This wasn't my first, but my 4th and won't be my last! I've looked at the other online sellers but none compare to Zenni. My prescription will be changing soon and I'll be coming back for 2 more pair.

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    PriceStaff

    Reviewed Sept. 17, 2019

    I ordered glasses for my SO to help out because he works long hours. He has to have a larger frame, so I was worried about how well the product would fit... he says they are perfect! The optometrist didn’t include his pupillary distance on the script so we had to try and figure that out ourselves, but it turned out just right. He works in harsh conditions at times, and we have five kids, and these glasses have really held up. We’re very impressed with the product! Especially for the cost. Will definitely buy from here again!

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    Ease of Use

    Reviewed Sept. 17, 2019

    I ordered glasses w/ clip-on shades. Came as expected. The shades are excellent fit and easy to use. I accidentally broke my shades. All I had to do was sign into my account, find my order and reorder an clip-on replacement. I've received compliments on my glasses as well as how nice and natural my shades look. Looks like regular sunglasses, not clip-ons.

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    Zenni Optical Company Information

    Company Name:
    Zenni Optical
    Year Founded:
    2003
    Address:
    448 Ignacio Blvd, #332
    City:
    Novato
    State/Province:
    CA
    Postal Code:
    94949
    Country:
    United States
    Website:
    www.zennioptical.com