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United Recovery Project
Overall Satisfaction Rating
4.84/5
  • 5 stars
    69
  • 4 stars
    4
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    2
Based on 75 ratings
SHOW RATING DISTRIBUTION

Looking for drug or alcohol rehabilitation services?

    United Recovery Project

    ConsumerAffairs Unaccredited Brand

    United Recovery Project believes everyone deserves another chance. Our primary focus is to assist individuals who often use chemicals as a means to coping. We work to help them manage their emotions and overcome daily hurdles that can easily set a person back.

    Our program typically last 30 days however participants can remain in the program should we find additional treatment is needed. Once the client exhibits he/she is ready, our Clinical Care team works to create a thorough aftercare plan to ensure the client has the tools he/she needs to maintain a healthy and happy sober life.

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      75 United Recovery Project Consumer Reviews

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      Page 1 Reviews 1 - 30
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 30, 2019

      I just want to share my experience with anyone who has ever been through a rehab program or has even thought about going to one to consider using United Recovery Project located in Hollywood, Florida. I have been in rehab before and the program here completely blew me away. Not only did it give me more than I could possibly imagine, including the tools necessary to guide me into dealing with my addiction and staying sober in the future. The entire staff from my therapist Chris to my case worker Billy, the office staff, and all the techs that took care of us 24 hours a day. I honestly feel that I have acquired enough tools to help me identify my addiction to alcohol to give me a great head start back into my everyday life.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 28, 2019

      Incredible living conditions along with fantastic support from counselors to techs. I would highly recommend this facility to anyone that is in need of immediate help. Thanks to Bryan for the opportunity that he gives everyone. He understands what it is like to be controlled by all the exterior substances that are out and available today as he has lived that life and found recovery.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 11, 2019

      Some of my favorite things about my experience at URP were the amazing staff, the clinical team, the comfortable living quarters, and the individual and group therapy. I like that the owner Bryan is so involved, it feels like a family. I love that they help you every step of the way from detox through residential, php and iop. All around, it was a great experience. When I first came in, I wasn't sure I wanted to stay clean - but now I am excited about my journey in recovery.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 7, 2019

      From start to finish, this Recovery program has been 100%. When calling to seek help, I was connected to an Admissions Coordinator who truly cared. She asked the right questions and was sure to check in with me all the way until I got off the plane and into the first phase of the program. While in Detox, I was treated with care and compassion by the techs, the facilitators, the therapists and the other clients. I was in a VERY CLEAN facility with amenities above what I expected, including my own TV and Xbox. The fridges were stocked with delicious snacks and drinks. The groups were high quality and were set up to create a safe and open environment.

      When going to the next phase of the program, PHP, I was pleasantly surprised with how the nice the Villa (a mansion of some sore) was. The staff were just the same as in Detox, with caring and compassionate attitudes. Groups were great and the therapists were definitely invested. I felt extremely safe to share all through this process. I am so pleased with the program, that I continued into the next phase of the program, IOP, and would HIGHLY recommend this program to ANYONE who is ready to be open, honest and willing toward a journey in QUALITY recovery.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 10, 2018

      From start to finish I have nothing but positive things to say about this facility. On the initial phone call the staff walked me through the process and within the hour I was headed to the airport to head to the facility. Upon arrival I was greeted with open arms to what I would call a "dream program." Having been in other treatment facilities I was able to appreciate the difference in care in URP. Every group and speaker was helpful in their own way. I would recommend this facility to anyone in need of treatment. Thank you to Ali, Kristen, Sarah, Joanne, Ray, Billy, and Darius for all their help!

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      Rated with 1 star
      Verified Reviewer
      Original review: May 31, 2019

      United Recovery Project. Their web-site isn't accurate. There are 2 lunches per week in the house that are catered at the center that they take you to 6 days a week. The center is not luxurious. Otherwise they give you $70 to spend at Publix (an expensive store) per week for the rest of your 19 meals. You have the option to add $30 of your own money to purchase additional food or toiletries. For the women's house you will find. You are provide old refrigerators in the garage that for the majority of the time when I was there didn't work.

      Next on the web site it states 6 women will live in the mansion. When I was there, there was 19 women. It states Equine therapy. I asked for it and it doesn't exist. Other things not listed on the web site. The house is not in the same condition as pictured. There are black marks all on the walls. The bedroom carpeting is full of stains. Fixtures have been removed and there is spakling unpainted on the walls. Some of the kitchen equipment doesn't work.

      Next they give you two 10 minute calls per week to your family. When you are speaking to your family a staff member is right there texting everything you say to be used as they see fit. Forget about a private conversation. Next they state on the insurance bill partial hospitalization. What that means is at the house there is no medical staff. At the center they drive you to there is a nurse taking care of 80 patients between 9:30 - 3:00. Never did I see a doctor in three weeks.

      I told them for two days I was having symptoms of a seizure and on the very next day they refused to give me my seizure medication. This resulted in me having a seizure at an AA meeting two days later. They are trying to deny it was a seizure. Although I have two witnesses willing to testify that it was a seizure. They wouldn't take me to the hospital after the seizure occurred. They took me with the 19 women back to the house where there is no medical care. I believe on the web-site it states 7 x 24 medical care. Because I have numerous serious health conditions I needed round the clock medical care.

      Also, it doesn't state any where on their web-site that they will take your cell phone, credit cards, driver's license, i-watch, check book and your other personal belongings and if you decide to leave the program early you will not be able to access any of the above for 72 hours. What this means is that they are holding you hostage at their facility. So if you leave you will be out on the street for 72 hours until you receive all or part of your belongings. Once you leave their facility Against Medical Advice (Like there is no one medical to give advice) your belongings are up for grab.

      I left the facility for two hours because I couldn't get a hotel room for 72 hours without a credit card & identification card and my food was already been given to anyone who wanted it. They will tell your family that they are out looking for you, but I know first hand that is a lie. I walked away down a main street where I would have been easy to spot (cars were beeping their horns at me) and they didn't make the smallest effort to try and find me.

      When you look at their 5 star reviews, this is because they remove any reviews that are not glowing. I know this because I wrote a review and they have removed it. They also don't mention they will place all of your clothes in high heat because of bed bugs. Why would a Luxury Treatment Facility need to worry about bed bugs. In my home state that isn't necessary at sub-par treatment facility.

      Oh the other thing they don't mention is that while they are taking your insurance money they are giving other people a free ride (scholarship is what they refer to it). By the way, the other the thing they don't mention on the site - is that they pay for the air-fare to the detox center for a majority of people. I wish I would have known this ahead of time because I paid for my own airfare to their detox center.

      The other thing that isn't mentioned is that you are basically in a luxurious jail on house arrest. Never can you go out for a walk. One is always shuttled from one place to another. The are 30 minute van rides from the house to the center and back. When I was there the air-conditioning didn't work in the van and the temperature was 85 degrees outside. We had to ride in that vehicle in the heat with no air-conditioning for 10 days for at least 2 hours per day.

      Oh wait I don't think I mentioned one of their staff members saying ** to me. Actually yelling it. And the same staff member told me I had to be off her floor between 12 am - 5 am when at 3:40 am that same morning she allowed my room mate on her floor between 3:40 am - 4:40 am that morning. Sounds like I was being discriminated against.

      I also slipped on the bathroom floor and fell flat on my back. I asked for medical care and I was told that because I mentioned it to the aforementioned woman she couldn't help me because she was working by her self. I have sustained an injury due to that fall or maybe the other 2 times I fell in the garage the day before. I am sure this won't get published.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 15, 2019

      First time in a treatment center and didn't really have high expectations. This facility however, went above and beyond. Tons of knowledge gained during primary and individual group therapy sessions. Staff went above and beyond for all clients. They really do care! I would recommend this center to anyone struggling with addiction. Thank you again United Recovery Project! Thanks for saving my life.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 4, 2019

      I was very nervous, even scared, about getting help. Coming to URP was my first time in treatment and I am so glad I made the decision to come here. I loved the process and the staff who understand and can relate. Would definitely recommend URP for anyone caught up in addiction.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 14, 2018

      This was a very positive experience with a highly trained staff and very informative groups. I learned new ideas and they helped me develop plans for when I returned home to further my sobriety. My counselor Chris was extremely helpful and spent time with me as needed for my development.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 7, 2018

      The staff here really made this a great and comfortable place. I highly recommend this treatment center. I had a comfortable and beneficial stay. I feel I have the right tools for sobriety. The staff here are very helpful and caring. I wouldn't have picked a better place.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 4, 2018

      I was talking to Justine to get info on getting a friend help and she gave info on state funded places but hang up on me as I was still asking questions. Pretty bad if this is how they treat people on the phones asking questions about getting loved ones help. I am sure I would not want to send any there. It didn't sound like they had any compassion at all for the people looking for help or info so how would they treat my friend if they treat me like that!!!

      4 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2018

      I thought the experience I have had here at United Recovery Project was great. I learned from a well trained staff, of which majority of them are in recovery. I saw firsthand how people exactly like me managed to achieve sobriety and what they do to maintain it. I really don't have much bad to say about URP, they were very hands on with my treatment the whole way and worked with me and anything I needed along the way. Once again I just want to mention the Techs and staff who are employed at URP because they truly are amazing people who never stopped lending a helping hand. From Ian to Mike, Josef, Jay, Ryan, TJ, Steve, Cory, they are all great at their jobs and definitely people who I was able to lean on my entire time here. And especially SARA AT THE FRONT DESK!

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 2, 2018

      Recovery is attainable. This facility can help you build a solid foundation for you lifetime recovery. You need trust in the process and allow them to guide you. In the end you will solve problems far beyond addiction. You can succeed here.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 17, 2018

      My experience here at United Recovery Project was very helpful, in all aspects of my life. I learned a lot and remember prior tools to use in my life and recovery. I am glad to have been given this opportunity to better my life, so I can stay sober and enjoy life on life's terms.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 11, 2018

      I was in the grips of addiction, I was homeless, no family, no job. I could not see the forest from the trees. I have been in and out of treatment, in and out of jail, with no success. I have been to the so called "best" facilities, and I have been to state facilities. I always felt like a number. I came across United Recovery Project, and they saved my life. I am a few years sober today, and my life has never been better. They treated me like an individual. Yes, they had all the nice things, but I did not care about that, I wanted therapy. United gave me the tools to be successful. I am forever grateful for them and where my life is today.

      7 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 25, 2017

      This place has helped me grow into the person I have always wanted to be. I have had a lot of help from the caring staff and therapists to figure out my core issues that cause me to use. I learned how to cope with underlying issues and have tools now to apply to my life when I leave. They introduced me to a 12 step program that I am excited to be a part of and provided me with aftercare.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 25, 2017

      My experience at United Recovery Project was perfect. I highly recommend this treatment center to anyone struggling with addiction. I really enjoyed the staff because of the family atmosphere and I appreciate how much they care for the clients. The program here is a structured environment that is drug free that will help me in my continued recovery.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 22, 2017

      My experience at United Recovery Project was beneficial for my recovery. It gave me the tools I need to cope with getting through life sober. The clinical staff was great and helpful. The activities we participating in were fun. The accommodations were awesome and the groups were intense.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 22, 2017

      The staff here is very accepting and fair. I really enjoyed my time here at United Recovery Project. I felt very comfortable. The extracurricular activities were really fun and they helped get me out of my head. The United Recovery Project program is very recovery-based and helped me gain life skills and ways to stay clean.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 16, 2017

      When coming into the facility, I was met and greeted by all of the staff AND clients. They made sure I was very comfortable. Every single one of my needs were met by my therapist as well as other staff regarding any other needs I had that didn't involve therapy. Housing was beautiful and the facility went out of their way to make sure everyone had fun but worked on their core issues at the same time.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2017

      Genuine staff, gained very good knowledge about addiction and recovery. The techs are very supportive and helpful. United Recovery Project is a rehab that truly cares about the welfare of their clients and are willing to go the extra mile in all aspects to ensure your well-being and comfort.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 15, 2017

      I really enjoyed my time here at United Recovery Project. They have a really nice residence. The groups were helpful and out of my multiple stays in treatment this one helped me become a better person. I usually get kicked out of treatment and I have came close here but I wanted to stay clean so I made it work here.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 12, 2017

      URP helped to save my life. The program taught me ways to live honestly and how to actually enjoy life clean. They teach you ways to cope with feelings that are awoken by digging deep and being honest about internal issues. URP really focuses on the core problems and issues that other treatment facilities usually don't touch on, and this is CRUCIAL to recovery. A 12 step program option is presented, but not forced. The staff is phenomenal and attentive, and genuinely cares about the well-being of their clients. I would highly recommend this facility due to their love for and understanding of alcoholics and addicts.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 9, 2017

      I had a great experience with URP. These people including staff and their clinical team is amazing and changes thoughts, behaviors and lives. Me myself have been to thirty treatment centers that specialize in addiction and mental health and this would be the only place I would recommend to anyone. I've seen the most progress in me come out of being at URP and am so grateful that this treatment center exists.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 9, 2017

      I had a fantastic experience here at United Recovery Project. I thought that clinical was very supportive and helpful. I love Chris as my therapist because he was loving and supportive. The techs are five-star techs and I recommend this place.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 18, 2017

      I would highly recommend this treatment center to anyone who needs help. The staff genuinely care about all their patients, unlike any other place I have ever been to. When I needed something they accommodated me to the best of their abilities. Awesome place.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: April 3, 2017

      The treatment center is wonderful and the staff was great. They will go out of their way to help you with whatever you needed help with. I could not ask for anything more... Great team of people at United Recovery Project.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 30, 2017

      United Recovery Project saved my life. They gave me an opportunity to get sober and change my life. The staff was wonderful. I will be forever grateful for what I gained while I was in United Recovery Project. I would highly recommend this great treatment center to anyone struggling with alcohol or drug addiction.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 30, 2017

      I had a wonderful experience at United Recovery Project. This is the greatest treatment center I have ever been to. The staff genuinely cares about clients and helps in any way they can. Everyone has your best interest in mind.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 29, 2017

      If it wasn't for the techs especially Brian, Chris, Carly, Jay, Budd I would have not stayed. They made me feel at home and jumped thru any and all hoops for me. I didn’t ever usually have to ask twice for anything. Jay and Carly were ALWAYS checking on me mental well being and were so easy to talk to. I have made friends I can call family for a lifetime. Patrick is INCREDIBLE and I wish I could take him home with me to continue my therapy with him.

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      United Recovery Project Company Information

      Company Name:
      United Recovery Project
      Address:
      5900 Johnson St
      City:
      Hollywood
      State/Province:
      FL
      Postal Code:
      33021
      Country:
      United States
      Phone:
      (954) 997-7248
      Website:
      www.unitedrecoveryproject.com
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