Sprout Health Reviews

Received Semaglutide warm in an inappropriate package for cold medication coming from Florida to NY in an Envelope. Thin plastic envelope 5 days in travel. For a medication I paid hundreds of dollars for. This company couldn't bother pay for proper cold shipping - to NY it took 5 days! FedEx. Do overnight for people. I was scared to use the medicine. My loss of 400$. Poor customer service. Wanted pictures of the package? I had thrown it out! Was filthy & warm. Can't take a picture to prove med is hot.?? Wanted exchange it for cold meds. I'd send it back!!

I cannot believe when you Google top ten weight loss that is company actually made the list. If I could give this company negative stars, I would. The customer service is nonexistent, they do not answer phone calls or emails. I having been trying to reach them since March for a shipment that I was billed for and never received. I got one response back from Trina ** (Support) <help@joinsprouthealth.com over a month ago stating my report had been escalated to their team to review and have yet to hear anything back. I am so frustrating that I am out almost five hundred dollars for nothing! I just want the medicine that I paid for. Is that so hard.

Where are Sprout's cancelation instructions on their site. It's nowhere to be found.

First off fedex shipping is a joke. Both shipments that I got were delayed by 3 days from the original delivery date. Why bother putting a cold pack in there, especially when you live somewhere the average temp is 90 degrees for the past month. Secondly, I contacted the help center to cancel my subscription before my second shipment went out but it was too late as it was already under review. I've been on this program for seven weeks, doing injections, and have only 6 lbs. Definitely not worth the money.

Still waiting on my order, three weeks later. No one from customer support responds to emails or calls. Messaged doctor who responds but would not provide pharmacy info and refers back to customer support who does not answer.

I placed my order and paid over 1k to Sprout Health on May 7th. Today is May 23rd and I'm still showing no subscription on my account. They have replied with things like, I'm sorry and here's a $150 coupon for your next order, while I'm still trying to understand where my 1st order is. I've been told that the pharmacy is running low and that they are a separate entity, and yet, NO ONE has been able to give me an answer as to when I may receive either my order, or my refund. I'm not sure how to get a person on the phone since they don't answer or return calls and the emails are random and never give a straight answer. I would PREFER that they send my order, but if all they can do is give me my refund, that will have to suffice.

Whatever you do, never ever give this company your business. They do not respond to any customer service inquiries either by phone or email. It’s easy to sign up and my experience with shipments has been fine. BUT, you can never ever speak to a person, even to change your shipping address if you move! You can’t change it through their online interface (which is pretty awful). They will also charge you for your medication even before they notify you that it is time to fill out the medical questionnaire for that month. This company is a SCAM! Stay away. You will have to call your bank to block their future charges as the only way you can cancel ongoing payments!

Updated on 05/19/2026: The only way to get a response from customer service is to write a review and hope they respond. The customer service is nonexistent, they do not answer phone calls or emails. I finally received a response after writing a review, I was told my case has been escalated and will be followed closely until resolved. I have yet to been informed of a resolution, they will not return my inquiries. I want answers asap, I need my prescription or I need my $299 returned.

I received great, prompt service for 5 months. Today is 5/13 and I am still waiting on my 3/23 shipment! The status was “approved “ then “prescription sent to pharmacy” and then nothing for weeks! The order status now shows “awaiting Dr approval”. I’ve called, I’ve emailed and I’m not getting anywhere with them. Infuriating!

This company is a scam. Stole $600 from me. Never wrote a script, never sent medication. Customer service is non-existent. Telephone goes right to answering machine with no callbacks. Emails go unanswered. Filed claim with my credit card company.