Sprout Health Reviews

Where are Sprout's cancelation instructions on their site. It's nowhere to be found.

First off fedex shipping is a joke. Both shipments that I got were delayed by 3 days from the original delivery date. Why bother putting a cold pack in there, especially when you live somewhere the average temp is 90 degrees for the past month. Secondly, I contacted the help center to cancel my subscription before my second shipment went out but it was too late as it was already under review. I've been on this program for seven weeks, doing injections, and have only 6 lbs. Definitely not worth the money.

Still waiting on my order, three weeks later. No one from customer support responds to emails or calls. Messaged doctor who responds but would not provide pharmacy info and refers back to customer support who does not answer.

I placed my order and paid over 1k to Sprout Health on May 7th. Today is May 23rd and I'm still showing no subscription on my account. They have replied with things like, I'm sorry and here's a $150 coupon for your next order, while I'm still trying to understand where my 1st order is. I've been told that the pharmacy is running low and that they are a separate entity, and yet, NO ONE has been able to give me an answer as to when I may receive either my order, or my refund. I'm not sure how to get a person on the phone since they don't answer or return calls and the emails are random and never give a straight answer. I would PREFER that they send my order, but if all they can do is give me my refund, that will have to suffice.

Whatever you do, never ever give this company your business. They do not respond to any customer service inquiries either by phone or email. It’s easy to sign up and my experience with shipments has been fine. BUT, you can never ever speak to a person, even to change your shipping address if you move! You can’t change it through their online interface (which is pretty awful). They will also charge you for your medication even before they notify you that it is time to fill out the medical questionnaire for that month. This company is a SCAM! Stay away. You will have to call your bank to block their future charges as the only way you can cancel ongoing payments!

Updated on 05/19/2026: The only way to get a response from customer service is to write a review and hope they respond. The customer service is nonexistent, they do not answer phone calls or emails. I finally received a response after writing a review, I was told my case has been escalated and will be followed closely until resolved. I have yet to been informed of a resolution, they will not return my inquiries. I want answers asap, I need my prescription or I need my $299 returned.

I received great, prompt service for 5 months. Today is 5/13 and I am still waiting on my 3/23 shipment! The status was “approved “ then “prescription sent to pharmacy” and then nothing for weeks! The order status now shows “awaiting Dr approval”. I’ve called, I’ve emailed and I’m not getting anywhere with them. Infuriating!

This company is a scam. Stole $600 from me. Never wrote a script, never sent medication. Customer service is non-existent. Telephone goes right to answering machine with no callbacks. Emails go unanswered. Filed claim with my credit card company.

Absolute joke price went from 149 to 349. They took the payment for 349 3 weeks ago and still haven't sent a message or responded to my calls. 1 week from next payment and haven't even received the other shipment.

This company is a scam. Stole $600 from me. Never wrote a script, never sent medication. Customer service is non-existent. Telephone goes right to answering machine with no callbacks. Emails go unanswered. Filed claim with my credit card company.