ShedRx Reviews

Worst experience with customer support, I requested a medication change and they sent the same thing, charged me and said I could request the change and be recharged for a different. There is no phone number to call when you have issues, can literally only chat them. They only care about the money and not actually helping anyone. Probably one of the worst experiences I’ve had.

I have wasted $1,500 of my HSA funds on this company. They claim they have to start you out on a small dose of GLP-1 shots to avoid side effects. They start you out with .04ml, SCAM. Through forums and through friends I have come to learn they were started out on actual effective dosages like 2.5mg, a dose you see results. SHED feels it is acceptable to charge $299 a month for 1st dose .04ml for a month, 2nd dose 0.08ml, 3rd dose 0.18ml, 4th dose 0.30ml, 5th dose .44ml at this rate.... The rate at which the increase would take a total of 9 months to see a dose of 2.5mg that most report is when they actually start losing weight. 9 months times $299 that's over $2,600 fricking dollars to START seeing results when people are STARTING OUT on 2.5mg.

Now I'm scared!!! I just started with ShedRx and after reading the reviews I'm terrified... I'm going to look into cancelling my Subscription and look at other programs.. I just am nervous that like others the first month was fine, but I just reached out asking for ** for nausea so we will see if they help with that..

I signed up to see if I qualified for this service and paid the initial $149 fee through their mobile app. After completing payment, I was informed that I needed to schedule a provider visit before they could determine my eligibility. When I saw how far out the provider appointments were scheduled, I decided to use a different company instead. However, I was still charged $199 for one months of service—despite never attending a provider visit, never being approved, and never receiving anything from this company.

I have been a customer of Shed for about 6 months and everything has been going well UNTIL last month. I moved to a new house and called to update my address. I was assured that my address was updated and my husband heard the whole conversation. FedEx then called and told me that they tried to deliver my order to my old house but someone let them know that I no longer live there and my package was sent back to the shipper. I am now out of my medication and out $300. The customer service phone number is no longer in service and the email support is awful. They refuse to give me a replacement because they can't find the call recording. It's ridiculous to have customers paying so much money and then steal from them when their support makes a mistake. I was already charged for my next shipment so after I make sure I receive it, I will be cancelling my membership and moving forward with a competitor.

My journey with Shed began on 7/15/25. The customer service has been excellent and staff has been helpful. I have lost 27 lbs in 12 weeks. I am truly pleased with my weight loss progress thus far. My only regret is not joining Shed sooner. Thank you Shed for helping me take control of my health and my life.

So far this has been the worst company I went to the previous company, but this company is religiously late to send GLP 1 and I haven’t had to countlessly request for them to follow up to get it sent sometimes 2 to 3 weeks late and then I have to ask for a hole on my cost because they just wanna keep charging me month-to-month. Yet again, I’m having to reschedule another appointment because they’ve held. The prescription. I had to place a hold on my card so that they couldn’t charge me again after they failed to send the prescription the first time and took 2 to 3 weeks to send it.

I had to stop taking GLP-1 due to surgery and was advised to discontinue it before a second procedure. I tried to cancel through the app, but it wouldn’t let me log in. I emailed customer service explaining the issue, and they told me to cancel through the app...which I had already explained I couldn’t access. Then they charged me anyways and refused a refund!! Ironically, the app conveniently started working again right after they received my payment so now I don't have proof even though I sent a screenshot of the email I sent saying I could not cancel my subscription.

I would recommend their services. Great customer service. I was apprehensive at first because I’d never done telehealth with a provider I hadn’t met at least once in person, but it was easy. Adjusting subscriptions wasn’t straightforward- if that was easier I would’ve rated a 5.

I really wish I would’ve found these reviews before attempting to interact with their company. Please read the fine print! It told me that I needed a visit before being approved for the medication. However, I was charged anyways. I didn’t feel comfortable with the company and I no longer wanted the medication or to interact with them. I also never had a visit… They told me that I would not get a refund because I should’ve read the terms and conditions. I didn’t get any services from this company, however I was still charged.

If I could leave 0 stars, I would. I’ve been a loyal customer for over two years and am extremely disappointed with how my account has been handled over the past six months. Despite multiple documented requests to use a different pharmacy, I continue receiving medication from WP Pharma Labs — a pharmacy my provider specifically advised against and which lacks proper accreditation. Since Shed switched to WP Pharma, the medication’s effectiveness has noticeably declined, and I’ve regained over 10 lbs with no changes to my diet or workout routine.

I was charged at the end of July 2025. Never received my medication. Reached out to ShedRX after 30 days of not receiving this product. I was told that I was not eligible for a refund. This is in violation of 16 CFR Part 435 under the U.S. Federal Trade Commission (FTC), which states that a product is to be delivered to a customer within 30 days of the charge. If the product is not delivered to the customer in this time frame then they are legally entitled to a refund. This company refused to give me a refund. Instead they insisted that they would send me the medication. I agreed to this only because I did not want to deal with any more back and forth. I have been bounced between several different team members over email and over text message. I've been promised calls back from leadership at this company and have never received a phone call. EVER.

Was sent incorrect meds the very first time and did not get a refund or correct medication. Second time they took my payment and sent no medication even after appt with Dr for correct meds. Text with customer support over 7 times and received no resolution or even response back. I just want med I paid for, or refund and then cancellation.

As others have said this is a terrible company. My first month was fine, I got my medication fairly quickly. When I wasn't feeling any changes in my appetite after 3 weeks I requested a consult with a provider and he was rude and condescending but told me that it was normal and some people don't notice a difference until the 2nd month. As I neared the end of my first month I realized that they hadn't sent me any information about sending my refill for the 2nd month so I reached out to them by text. They said it would be sent automatically and I didn't need to do anything. But I've now run out of medication and have been off of it for 3 days.

I have had horrible interactions with this company. I’m consistently short changed on my prescription and not able to be on a consistent schedule because they do not ship in a timely manner. Furthermore, when you try to cancel their service, the dashboard does not allow it-even if you notified them prior to next shipment is sent, they still refuse to refund your money. The company is horrible and impossible to communicate with.

I am extremely disappointed with this company. I signed up and was supposed to receive a product that never arrived. Despite never receiving anything, they refused to cancel my contract and continued to attempt charging my card multiple times. I reached out to their website’s text customer service and was told someone would contact me—no one ever did. I’ve also spoken with billing on several occasions, but nothing was resolved. Instead, I keep getting calls from people claiming they’ll escalate my issue to a manager, but I never hear back. This has been a frustrating and unprofessional experience. The lack of accountability, failure to deliver the product, and repeated billing attempts are unacceptable. I would not recommend this company to anyone.

No customer service, unable to contact via phone or email. Text chat only with no help or conversation. Continuously charged and no product shipped. Company structure is to take your payment, make you run around in circles, advise that you need to pay more for an appt, and never ship product. Total scam, suggest finding another company. I am but now disputing payments taken without product or service given.

I had a shipment delay with my order, but the company handled it really well. They communicated clearly throughout the process and kept me updated with regular emails so I always knew what was happening. Even though it took a little longer than expected, I felt confident they were on top of it and appreciated the transparency. Great customer service goes a long way, and they definitely delivered.

Wonderful product that really works fast and effectively for controlling A1C and weight loss. Will see results in the first few months. In addition, helps control appetite and enough energy to workout.

Updating my review - the team contacted me right after I posted my first review and sorted out my subscription issue. Giving it 3 stars for now and see how it goes now that I am on my compounded starter shot.

I had a decent experience with their program for about 6 months, but everything fell apart when it came time to actually receive my medication again. Despite completing my required telehealth appointment (which they confirmed multiple times), they repeatedly claimed I needed to schedule another one. Every time I followed up, I was given conflicting information, reassured that my prescription was filled, and told it would ship “soon.” Yet nothing ever arrived.

Initially, I was very pleased with the service I received from Shed. I had no problems whatsoever and was pleased with the customer service. Recently, I found a local provider for my treatment of semiglutide and decided to cancel with Shred to get face-to-face service, which I feel would support me better at this time. So, after about 5 months of being with Shed, I am trying to cancel and I cannot. I have reached out to customer service for about a month and I am still not cancelled. They keep telling me to go to the portal to cancel, but it doesn’t work.

I was not happy with the pharmacy they use. When they ship on Friday the medication is delivered hot. When it states it's supposed to be refrigerated. Ice packs are hot to the touch as well as the meds. I'm not a doctor but I would assume the active ingredients aren't as potent or effective when temp is not regulated. I've canceled and looking for alternative solutions. Fyi shipping from FL to FL. FedEx doesn't deliver next day air over the weekend. So the package sits on a hot warehouse for 3 days. Not safe to me...

My experience with this company has been disappointing and frustrating from the outset. I initially chose them due to the absence of a monthly membership fee and based on a positive testimonial. However, I quickly began to regret my decision, but had already completed payment and could not cancel.

Although getting medication was very easy and effective. The Tele health part seems rushed and unheard. ShedRx is more on the expensive side and they offer no other options for affordability. They ShedRx will continue to attempt to charge $499.00 for membership well after cancellation. Advised to contact your care carrier and block this company from further attempts to defraud.

Scam! The old bait and switch! They offer you a low intro rate then don't allow you to cancel until they have auto billed you for twice as much the next month. It's very misleading and they don't disclose it directly when you sign up. I wrote them immediately and tried to cancel and they wouldn't allow me to until after the next billing cycle (which they double the cost for). They didn't even send me any product for the $199 they charged me! It's a shame, they are not a reputable business. Look them up on BBB. Terrible reviews.

Updated on 09/13/2025: I had to file a complaint with Better Business Bureau. I suggest others follow suit! On Monday I am going to my bank to file a dispute and change my debit card so they can not continue to charge me for a canceled account. My story just like the other 70 or so, they took my money, never shipped, no tracking number, nothing, just a text message...It's been ordered, tracking number in 2-3 days. It's been over a week, missed my schedule dose last Monday. Text them, response, Ticket created...No copy of ticket sent to me or email...Paid one month delayed getting, 2nd month never received...STAY AWAY...

I actually gained 3 pounds during the first month on the meds that dissolved under my tongue. I learned later that there is a minimum 2 month sub, but why the heck would I renew for something that is fraudulent! I was suggested this program through my employer's benefit discount program and I will be reporting this problem to them. DO NOT SUBSCRIBE!

I have been charged for July, August and September and still have not received my GLP1. They put in ticket and hear nothing. Finally, a message said need to schedule follow up which I did. Asked when I would receive the product and he was like a deer in headlights when I said you’ve have my money. Logged on my account today, said next shipment is 10/31. Um, what happened to July, August and September. Messaged again today and said they opened a ticket. I’m sure no response or anything.