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About Personal Trainer Food
Personal Trainer Food meal plans focus on real foods such as meats, eggs, vegetables, nuts and cheeses. All meals are preportioned, precooked and flash-frozen to lock in flavor and nutrients. Personal Trainer Food delivers right to your door with free shipping.
Pros & Cons
- Personal coaching
- Free shipping
Each prepacked meal takes about three minutes to microwave. Some may experience sugar withdrawal in the early days of the program. PTF coaching comes in different levels, customizable to how much users need.
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Reviewed Oct. 2, 2018
HORRIBLE customer service. Do not order from this company. My boyfriend and I inquired with their “customer care” team, who assured us that our standard freezer would be fine for the 28 day program. Well it isn’t even close. We couldn’t fit half of one of the orders in our empty freezer even after removing the ice maker, so the rest went in the fridge and because it can only stay in the fridge two weeks, we will have to throw half of it out. That’s $287 worth of food in the garbage.
Jessica who answers the phone at customer service was no help at all, she only refunded us $100 total and is rude, condescending, and not helpful at all. She even at one point gave me the dimensions of the box and said that we should have known it wouldn’t fit. NO ONE'S FREEZER COULD FIT THAT BOX IN IT. When I inquired to speak to someone above her, she claimed to be the manager, the sales director, and a partner in the company. Do not order from this company, they are a scam. You will lose hundreds of dollars if you are a couple with a standard freezer.
Updated review: July 12, 2018
I have since spoke. With this company and had other issues that were in no way the fault of PTF and they have taken care of me 100% so far. I had to speak to Niki in order to do this and our interaction was much better. I want to give the benefit of doubt that maybe I misunderstood her tone or what was said and maybe misinterpreted the situation. Maybe she was just having a bad day, everyone is entitled to have one of those every now and then. Whatever the situation she has been very kind and very helpful. I felt very reassured after speaking to her. I will say this because my reviews are always 100% honest, my delivery hasn’t arrived yet so I can’t say if the other issues are resolved as far as the sauces And such but I was really concerned about the communication issue and that has been resolved and my faith in them restored. I do not want to elaborate on new issue as I said some things happens that was out of PTF’s hand’s that delayed my shipment but Niki has worked diligently to fix a problem that they didn’t create or have any control of.
Original Review: July 9, 2018
First I do not expect Personal Trainer Food to respond to me. From looking at all the other reviews, the only responses are when someone is raving about them. So I heard of this company on Groupon. I have done food ordering one time and it was through Home Chef. I absolutely loved the experience. When I was looking at other deals for that company this one popped up. I checked it out and saw it’s based around weight loss. I am a single mom who is disabled at this time and on a fixed income, so every penny counts. I did a lot of research before purchasing. I even checked out the reviews on this website as it is not affiliated with PTF.
I was interested in the 28-day REV program. It was offering the deal for $279 but then for the 4th of July weekend it went down to $249. While checking the reviews on here I came across the review that explained that the person was upset because they bought the Groupon and then found out that for dinner you are only given two veggies instead of a protein (meat) and a veggie. I was happy I saw this because I was not aware of this before that. Also in the video on their site the girl states that the four sauces come with the REV program. But you get one and the others have to be purchased. So I tried to call them but was only able to reach someone via chat. I explained the situation and she finally agreed to honor the advertisement.
She told me to email once my order was placed and then they would send the sauces. Great! Part of the program is that you personal follow up weekly in phone calls. I scheduled my first call and when Niki called I explained the situation and that I had emailed but not heard back. She said that Tracy who I had chatted with was taking care of it at the moment. Still have not heard from anyone. Then I start to explain that I had done research and seen in the reviews before purchasing that someone else had purchased and then found out that they would only get two veggies for dinner. She cut me off to become defensive and stated that it’s on the Groupon and on their site.
Well I wasn’t telling her to criticize anyone so I didn’t understand the defensive attitude. But honestly I did not see that either and had I not seen the review I would have been upset too. In any event I was trying to explain that did not bother me but while placing my order it offered me the option to spend an extra $50 to trade one of the dinner veggies for a protein. I had asked Tracy during our live chat if doing that would affect the weight loss. Her first answer to me was “The average weight loss is 2-6 pounds per week.” I had not asked how much weight I would lose but if I did opt to trade the veggie for a protein would it affect it. She then stated that sticking to the two veggies is a more accelerated weight loss. I did not feel too sure about her answer because of the way she had answered my question.
It made me feel like she wasn’t sure and just answered by guessing. So I asked Niki this question and she said it’s just like Tracy had said and that Tracy had answered my questions. I explained that she didn’t answer my question the first time so it made me feel not secure with her answer. She then said something to the effect of that it’s obvious if you add food it will add calories. I said it’s not adding food it’s trading food. She began to argue that with me. It does not say for $50 you can add a protein.
It clearly states that you can switch a vegetable for a protein and then it goes from 84 veggies to 56, and from 28 proteins to 56. So at this point I was not comfortable at all. I asked if there was someone else I could speak to besides her for my weekly follow-ups as I feel a very strong negative attitude from her. She told me it’s only her or Tracy. So I just paid all this money and to use the services that I paid for which is someone that talks to me weekly and checks in, I have to tolerate someone being nasty to me. No ma'am. This is wrong.
Reviewed July 8, 2018
I really thought that I was getting a full month of food - the counts were for two weeks - but if I am on a 28 day reorder cycle - what the heck am I supposed to do after all the food is gone. Am I only supposed to be eating every other day - or only half the food that was delivered. I feel like this program is deceptive.
Reviewed July 6, 2018
I have been receiving Personal Trainer food for about 2 months now. The package when delivered has had melted ice, frozen food cracked and packages of food open. I let this go by for my first 3 deliveries because I really do enjoy the program, it's easy and food is good. However, today I received my 4th package, all of the ice was melted and the food totally defrosted. When I called to complain I was told "Well I can ship you a replacement order which will get there next Wednesday. We don't do overnight, nor can we guarantee delivery" (today is Friday) - I now have a trash can full of wasted food and no food in my freezer to eat until next Wednesday.
I had also ordered chocolate shakes with all of my orders and only received them once - I called the first time and they were shipped, they came in the second order, and no shakes in 3rd or 4th order, even after calling to ensure they were still to be included. Since I had auto delivery set up as my program I now chose to cancel and will look elsewhere for a home delivery program. I can only see this getting worse as the summer is now in full swing and their packaging methods leave much to be desired, along with customer service when logging a complaint.
Updated review: June 25, 2018
The way my issues from my orders were handled this time was very refreshing!!
While I've chosen to not re-order from PTF, I have revised my initial opinion of PTF due to the outstanding customer service I did eventually receive.
Thank you Gunner, you are definitely an asset to PTF and it's mission!!!
Original Review: May 15, 2018
28 Day REV! After months of following PTF reviews I decided to order and see if I could achieve the results others have. My daughter said she would do it with me, so I placed 2 separate orders, 1 for myself, 1 for her on the same evening. Notable: we only live 3 miles away from each other. So, order placed, we both received our orders within 2 hours of each other. When we opened our boxes there were 2 small EMPTY bags that were supposed to have dry ice in them. When pulling out the items, breakfast was on top... ALL the omelettes and meat were thawed! The omelettes were 'floppy' like rubber, not even 'cool' to the touch!!
Continuing through the order, vegetables were next. ALL the vegetables except 14 packages in the very center of my box we completely thawed-some of which were actually pulverized looking due to being thawed for who knows how long!!! On the next layer, meats. ALL the meats were thawed and like the omelettes 'floppy'!! The entire interior of the Styrofoam cooler was WET, even the paperwork in the bottom was soaking wet!!! My daughter had opened her box, SAME THING, only difference was she was able to salvage 17 packages of vegetables.
I cannot explain how angry, disappointed and upset I am over THIS buying experience, out of almost 300 packages of food ONLY 31 were salvageable and it cost a small fortune!! I should have taken photos to document but was so upset with this wet disaster on my hands everything went straight into the trash!!! I have purchased many items online that require constant cold and they ALWAYS packed appropriately and always arrived in perfect condition, not so with PTF orders. I will NOT order from them nor will I recommend them to others!!
Reviewed April 12, 2018
Personal Trainer Food has been a lifesaver. This company, by far, provides the most convenient meal plan service and it saves me a lot of money compared to going to the grocery store and eating out at restaurants. The food is also super good and I have lost over 35 lbs. because of Personal Trainer Food. Thank you!
Thank you for taking the time to leave a review. Congratulations on being down 35lbs form using our program! We are so happy to hear that you've had a great experience. If you need anything, please feel free to reach out any time!
Reviewed March 26, 2018
We started on this program in Jan 2017 and have lost close to 40 lbs now (end of March). We love the food and convenience but some of the meat choices are VERY garlic-ee!! It's a little too much garlic. Other than that we love it.
Thank you for your review and feedback! Congratulations on your incredible results. We are so happy to hear that this program worked well for you. If you need anything at all, please get in touch anytime.
Reviewed March 16, 2018
Thank you. This is my second order and I couldn’t be happier. The only thing I wish is that when packing it things didn’t come in already open. Several times I find the green beings are broken and open in the bottom. If that is my only complaint you should know your food is delicious. I’m only hoping I can afford it a third time because it’s working perfectly for me someone that’s busy.
Thank you for taking the time to leave a review! We appreciate your feedback regarding the green beans packaging. We will see that this gets passed along to the appropriate party. Be sure to follow us on social media as we often promote our best deals there. If you need anything at all, please feel free to reach out anytime!
Reviewed March 6, 2018
The portion size and the convenience of Personal Trainer Food fit my lifestyle very well. Their customer service was great. They knew their products inside and out. They knew their service plans inside and out. Plus, they were there if you needed to ask questions and they were completely ready to do whatever you wanted to do. For a while, I just ordered breakfast and that was all I wanted and they were very accommodating with that. Everything arrived when it was supposed to and how it was supposed to. They flash froze all of their vegetables and they tasted really fresh. It was a surprisingly a wonderful product for being a diet-type thing. The food tasted really well. It got monotonous after a while but their cheesy breakfast omelets were wonderful.
We were with Personal Trainer Food about six months but we stopped our subscription and I certainly would consider using them again. If I ever needed that kind of solution, some quick, ready-to-go, easy to keep frozen meals for portion control, they would be my first go-to easily. They provide wonderful quality food, they offer very competitive pricing and it is hassle-free.
Thank you for your review! We are so happy to hear that you have enjoyed our program. Thank you for the opportunity to be a resource for your goals. If you need anything at all, please feel free to get in touch anytime!
Reviewed March 4, 2018
My order was suppose to be delivered on 2/28 and never was delivered. Called PTF and was told nothing could be done until the package arrived. When the package was delivered Thursday, the food was thawed and warm. PTF did send another package to be delivered Saturday. No package on Saturday because PTF shipped it ground. Not happy with this company or FedEx.
Reviewed March 3, 2018
I was extremely excited to try this. FedEx said it was delivered around 1:30. When I got home 20 minutes after, no package. FedEx says it was delivered to correct address. It was either delivered to the wrong address or stolen. I would think a package worth $300 would have a signature required. This review isn’t on the food because I wasn’t able to try it. This review is on my experience ordering.
Reviewed March 2, 2018
My experience with Personal Trainer Food has been very good. They all have done a wonderful job. My sister who lives in San Antonio told me about it and she had done it before and it worked for her, so I thought I'd do it too. I wanted to lose some weight and get healthier. The reps that I spoke to have always been very nice. When my order has been wrong, they have been happy to correct it. The quality of their food has been very good. I like it and it doesn't have so many carbs. They deliver it to your door, which is wonderful. I'd tell my friends to give them a try as it might help them, too.
Thank you for your review! We are so thrilled to hear about your pleasant experience with our program. We hope to continue to be a resource for both you and your sister. If you need anything at all, please feel free to get in touch anytime!
Reviewed Feb. 26, 2018
I have been satisfied with the experience overall but was somewhat surprised about the quantity of food sent. This is the second time I have ordered Personal Trainer Food and I have noticed that the amount of food/vegetables in the bags has gone down significantly. I used to not be able to fit all the food in the freezer and this last time I had plenty of room to spare.
Thank you for your review and feedback. We appreciate you brining your concerns to our attention. We will make sure this is passed along to the appropriate party. If you need anything at all, please feel free to reach out anytime!
Reviewed Feb. 25, 2018
Personal Trainer Food sends the food already cooked and prepared unlike that of some other companies. I liked the convenience of having the food delivered to my door, and the food looked good. I have purchased the Buffalo Chicken Sticks, Breaded Chicken and Hamburger Patty, plus the Barbecue Chicken for my boys. In the beginning, the quality of the food was outstanding. I have stopped my subscription twice and come back to it, and the first time I stopped it, the chicken was a little uncooked. Also, I noticed that the quality of the vegetables and the size of the meat also had changed. Nevertheless, the delivery was very fast.
Thank you for your review and feedback! We are thrilled to hear that your food arrived fast. We will be sure to pass along your feedback to the appropriate party. If you need anything at all, please feel free to reach out anytime!
Reviewed Feb. 17, 2018
Personal Trainer Food was said to be healthy and it was fresh and frozen meats and vegetables. It sounded like something that we'd be interested in purchasing, so we did. I subscribed online, then followed-up over the phone. Their customer service reps were kind and gracious. They weren't top-notch professional, but they were personal without being offensive. The first delivery seemed a little long and we had some issues. They weren't always on time and our orders were two days apart. My husband and I were trying to stay together, but our food wasn't always delivered together. We ordered them together and I didn’t know why they would come at separate times. We had to borrow from each other.
We bought Personal Trainer food for me and my husband every two weeks and the quality of the food was good. My least favorite was the little chicken strips since they gave too much of it. But the chicken in the little sauce was good. I didn’t lose that much weight, but there's more to losing weight. You have to have a complete diet and stay on it with nothing else. My husband did better than I did and lost a lot of weight. Overall, we had a good experience.
Thank you for taking the time to leave a review! We are so happy to hear that you had a pleasant experience with our product and our team. However, we are very sorry to hear about the difficulties with delivery. We appreciate you bringing this to our attention. Thank you for the opportunity to be a resource for your goals! Please let us know if you need anything!
Reviewed Feb. 11, 2018
Buying from Personal Trainer Food is convenient, they have a good price, and their food is edible. They have a very competitive middle-of-the-road program and I've referred them to many people. I've also had a fantastic experience with their customer service. I normally hate calling customer service because I have to fill this automated baloney but when I got them on the phone, I got to talk to a real person. I didn’t have to go through an automated process, plus, their reps were responsive and quick. They amended my order whenever I need to push it back or forward and it took two seconds.
As for their food, they've knocked it out of the park. Their Western omelet is fantastic, as well as their buffalo sticks. The one thing that I've learned is that, for their instant meals, you should throw it in a skillet and it comes out fantastic. The sauces are also amazing. The only problem I have is, the caps of the containers for the sauces don't fit so when they're moved, they leak. And sometimes, they do not have the correct seals.
Thank you for your review and recommendations! We know you always want to recommend the best so we appreciate you thinking of us. Thank you for the feedback regarding the caps on sauces. We will be sure to pass that along. If you need anything, please feel free to reach out!
Reviewed Feb. 10, 2018
Personal Trainer Food is natural food that’s packaged right, simple and doesn’t have a lot of sauces and preservatives. I subscribed online and it was very easy doing it once I got past the initial page. There were a couple of plans that were a little bit confusing that I had to call about. Nonetheless, I've bought gluten-free food and I'm very satisfied with its quality.
I had one problem one time because I have a rolling program where the same thing comes to me every two weeks. They had an error in their system that failed to charge my meal plan to my card so, I didn’t get the food. When I called them, they said sorry and told me that there was an error in their system. But there was no way for them to rectify the situation to expedite the meal plans to me which I thought was poor. That happened only one time and I’ve been doing it for quite a while now. Other than that, Personal Trainer Food is geared for people who are very busy and health-conscious. Do it. It’s worth the money and it's super easy, too.
Thank you for your review and feedback! We are thrilled to hear that you are satisfied with the quality, and we appreciate you bringing your unpleasant experience to our attention. We will make sure this get's passed along to the appropriate party. If you ever need anything at all, please feel free to reach out any time!
Reviewed Feb. 8, 2018
The meals are extremely delicious and fresh tasting! The plan is easy enough to follow. There is no counting points or calories. Plain and simple but tasty and effective. The staff are quick to respond and help with any problems you MIGHT have. I have been successful so far and this is hands down the best program I’ve tried in my 15 years of being overweight. I can’t say enough good things about it!
Thank you for your review! Congratulations on your success with the program, we are so grateful to be a resource for your goals. If you need anything at all, please feel free to reach out any time!
Reviewed Jan. 30, 2018
I have tried to lose weight in the past but could never stick with anything. I started Personal Trainer Food at the beginning of December 2017. It is the end of January and I am down 15 pounds and 2 pant sizes. Over the Christmas holiday I discovered the Ketogenic diet. I have found that the Personal Trainer Food follows this and I only need to add fat to my food to meet the macro needed. This makes the Keto diet so much easier instead of trying to figure out what to make for every meal to meet the macro.
Thank you for your review! Congratulations on your success, 15lbs is great! We appreciate being a resource for your goals. If you need anything at all, please feel free to reach out anytime.
Reviewed Jan. 24, 2018
Upon eating their food for 2 weeks, I have lost 10 lbs and it has been a struggle. Although their food tastes fresh and is delicious, they lack variety. I got bored with it in 3-4 days. Lunch and Dinner have more or less the same food, meat and veggies. I ended up adding a spinach salad to fight off the boredom of eating the same food over and over again. Snacks? None! Well, Apples could be eaten but no other fruits. They offered some salty snacks but I didn't like what they offered.
Due to being diabetic and having a history of Gout, I had to add some carbs. I added Diet Potato Bread that is 35 calories per slice, 9 carbs/slice. I added it to the breakfast food. I don't want to eat steamed veggies every day... That is what makes it boring. I tried their sauces but didn't care for them. I ended up using Molly McButter's powdered butter when cooking the veggies. I'm on my 2nd order of 2 weeks per order and it will probably be my last due to being so bored with my food.
Thank you for your review and feedback! Congratulations on your 10lb loss! We understand getting bored of the same foods. We are always testing new and exciting options as possibilities for our menu. Thank you for the opportunity to be a resource for your goals. If you need anything, please feel free to reach out!
Reviewed Jan. 23, 2018
I saw a deal on Groupon for $279 for 28 breakfasts, 28 lunches and 28 dinners. Well like any normal human being I was thinking "wow that seems reasonable", breakfast usually consists of a couple food items, same with lunch but dinner is normally a carb, a vegetable and a protein, at least in this house it is. Little did I know they only give you veggies for dinner. No protein or carb whatsoever. Keep in mind this is a Groupon deal offering HALF OFF the regular price which surpasses $500! Who spends $500+/month to eat a couple eggs with one measly sausage for breakfast, a maybe 4oz chicken breast with a cup of vegetables for lunch, and just veggies for dinner?! I'm sorry but I wouldn't pay that price. I don't care how "convenient" the service may be.
After some research I discovered that the US average grocery bill for a household of two adults is $668 on the HIGH end and that's assuming people don't stray towards healthy eating and they buy the expensive junk food. "Personal Trainer Food" wants to sell you 28 mediocre breakfasts, lunches and dinner for almost what it costs to feed two adults in an entire month. I took advantage of the Groupon deal because my son and I are moving across the country in a week and I normally meal prep for my husband who is very about his fitness and health, he's separating from the military and cannot move to where we are until a month from now.
So I wanted to try out this plan for him for the next month so he does not have to worry about meal prepping and can still maintain his physique. He normally eats 5x/day so this plan is just not going to cut it for him and I am very upset that I spent $279 PLUS $30 in shipping on this. If there was any way I could get a refund I absolutely would. Do not waste your money folks. Wish I had good things to say about this company but I'm afraid I don't. It is way overpriced.
Reviewed Jan. 18, 2018
I'm a personal trainer and another personal trainer keyed me on to Personal Trainer Food. It's a great product. I like the whole meal plan, the breakfast, lunch, dinner or the high protein/low carb situation. Some of the other pre-packaged meal plans were a lot more expensive while Personal Trainer Food is more comprehensible. I did the whole seven-day a week, breakfast, lunch and dinner for three or four months and everything was good. I like the teriyaki chicken and green beans. I'm 100% satisfied with the quality.
The speed of delivery was perfect. There were a couple of glitches with the holidays like the 4th of July kind of messed everybody up, but it was fine. It came a couple of days later. Furthermore, I put my clients in touch with Personal Trainer Food by saying it's a great program and it gets people in the regimen with portion control, what they need, etc.
Thank you for your review! We are so happy to hear that you are satisfied. If you need anything at all, please feel free to reach out anytime!
Reviewed Jan. 17, 2018
Personal Trainer Food's price was reasonable and it was easy to process everything that was listed. The breaded chicken patty, hamburger, and chicken tenders were all my favorites. Also, the vegetables were all fine. I enjoyed my experience with Personal Trainer Food.
Thank you for taking the time to leave us a review! We are thrilled to hear that you enjoyed your experience. We appreciate the opportunity to be a resource for your goals. Please feel free to reach out if you need anything!
Reviewed Jan. 14, 2018
I ordered the program for the first time at a great discount. I honestly wasn't expecting much as I've tried a few other programs where you order the food, but haven't really cared for them. I just thought I would give this a try. I've only been on the program for about a week, but it's awesome! I'm such a picky eater, but I LOVE the food. I expected to feel tired with the lower amount of carbs, but I don't. This is the first diet in years that I've actually been able to stick to without cheating at least a little every day. I know it may be a little higher in sodium, but in the end, I probably wouldn't like the taste if it wasn't. I would also not be losing weight, and feeling so much better. So, it doesn't matter if something is low in sodium if you will not follow the plan/eat the food.
I have found that I like the lunch and dinner items baked in the oven. If you place the meat and vegetables on a baking sheet, drizzle a little olive oil and salt, cook at 400 for about 15 minutes, you will love them. It also gives the meat a more crisp outside without being a little rubbery. It's also great to put something like Mrs. Dash Italian blend on the veggies. It's so good. The same veggies all the time can get a little old, so changing up the seasoning, can help immensely. I catch my husband stealing some of my food now and then. He has tried all of the meat portions that I'm eating as well, and stated they are great.
Thank you for your review! We are so happy to hear that you like the food. We appreciate being a resource for your goals. Please reach out if you need anything.
Reviewed Jan. 8, 2018
I subscribed to Personal Trainer Food online to help me lose weight. It was an easy process and I purchased The Fortune Day one meal. I’m satisfied with the products that I received. Personal Trainer Food is really helpful and the delivery is fast.
Thank you for your review! We are thrilled to hear you are satisfied. We appreciate the opportunity to be a resource for your goals. Please reach out if you need anything!
Reviewed Jan. 7, 2018
My friend was excited about Personal Trainer Food so I decided to try it out. I subscribed online and it was very easy. I purchased the three meals a day plan and I found out there were free snacks so I've been continuing that. The dill chicken bites are really good and my go-to is always the buffalo chicken. Also, the delivery is perfect. The only thing is that some of those I like, like the orange chicken, seem to go away quickly. However, the convenience factor and the taste are phenomenal. I've recommended them to many people.
Thank you for your review and the recommendation! We are so happy to hear that we were able to provide you with convenience and satisfaction. Please reach out if you ever need anything!
Reviewed Jan. 5, 2018
Personal Trainer Food is not very healthy and it’s a lot of processed food, but I support them since my buddy is a fighter. I registered online and their routine was timely so I knew when the food was coming, and I also knew what I would get into especially after the first box. The marinated sausages were good as well. I'd recommend Personal Trainer Food.
Thank you for your review and recommendation! We appreciate being a resource for your goals. If you need anything at all, please feel free to reach out!
Reviewed Jan. 4, 2018
I'm on a two-week plan with Personal Trainer Food. I signed up online and it was easy. Their meal plans are single-serving, frozen, and simple, which was what I was looking for since I don't like spending a lot of time cooking. With it, I'm not consuming a lot of calories in a short amount of time, which is healthier, so I sometimes eat five meals through the day. It comes every Friday and it's always on time. I've had everything and so far, my favorites are the breaded spicy chicken and the teriyaki chicken. However, in some of the packs that I've gotten, the stem of the broccoli was an inch and a half long and wasn't really tasty as compared to the ones in the other packs, which were half an inch long. I ended up cutting them and throwing them away. But other than that, the quality of their food is good. I have recommended them to anybody who is interested in quick food.
Thank you for your review and recommendation! We are really thrilled to hear our program worked well for you. We appreciate the opportunity to be a resource for your goals. If you need anything, feel free to reach out anytime!
Reviewed Jan. 2, 2018
I looked around and didn’t see any others that had meals that were very compatible with what I was working for in my diet. Personal Trainer Food's delivery options were compatible and I didn’t see a whole lot of people who seem to be directly competing with them. I signed up online and have been with them for a year and a half now. I’ve been on their site recently because I’ve fairly frequently change delivery schedules. It was generally easy to correct schedules but it took a little getting used to at first to learn with the restrictions but once I got used to that, then it was pretty easy.
There’s not a whole lot of explanation on their site which explains when you’re looking to update your order. There should be a feedback thing like, “You were last able to update it to this day.” rather than just, “You can’t update it.” It was confusing. I had called the first two times and the site said that I can update online. But when I went online, they were like, “Oh, well, you miss the window to update. You can only update until the last Friday.” They should add a notice in their website saying it's too late to update and that they're already preparing our order for shipment. Other than that, their customer support staff on the phone have generally been courteous, responsive and fairly easy to understand.
Their product is definitely more expensive compared to a number of alternatives. But those aren’t direct competitors. It’s also more expensive than just buying the same number of calories and frozen dinners at the grocery store. But the cost for me is still pretty fair as I could also get it shipped directly to me. There's also the perception that Personal Trainer Food is sourcing from higher quality produce and animal treatments. That, combined with the convenience of not needing to go out because of the shipping, perfectly makes up for the slightly higher cost per calorie or pound it is measured by.
However, I wish there were more food options, especially that I've been with them a year and a half. When I first started, I barely ate them for most meals. But it eventually got to a point where I’ve been eating from the same selection of 50 different foods for the last year and a half and there’s a lot of repetition. I would recommend them depending on my friends' situation in terms of time and money.
Thank you for your review! We love to hear from customers who have been with us for extended periods of time. We really appreciate being a resource for your goals. If you ever need anything, please feel free to reach out!
Reviewed Dec. 29, 2017
I found out about Personal Trainer Food through Groupon. It's easy to make. I subscribed to them online and the process is very simple. I purchased breakfast, lunch, and dinner. My personal favorite is their ranch chicken and teriyaki chicken. The quality is pretty good. Sometimes, the breakfast omelets are broke in half. But that's just packaging, it's not that big of a deal. The speed of delivery is good. Overall, its easy and I'm satisfied.
Thank you for leaving a review! We are really happy to hear that you are satisfied. Feel free to reach out if you ever need anything. We are happy to help!
Personal Trainer Food Company Information
- Company Name:
- Personal Trainer Food
- 350 Garden Acres Dr.
- Fort Worth
- Postal Code:
- United States
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