Personal Trainer Food
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Personal Trainer Food

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Consumer Reviews and Complaints

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Personal Trainer Food

Hi Miguel,

Thank you for being a Personal Trainer Food customer! Congratulations on your success with the program. Please feel free to contact our team if you need anything.

Original review: March 15, 2017

I'm very pleased with this company. Their products & service are excellent. I've lost 30 lbs using these products! They always notify me when my shipment is sent & when I'm going to receive my food. I recommend this company & their food products to anyone interested in making some healthy life changes. They have definitely helped me.

3 people found this review helpful

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Personal Trainer Food

Hi Lynn,

Thank you for your feedback! Congratulations on your success with the program and keeping the weight off. We are so happy to hear that you are satisfied. Please feel free to reach out to our team if you need anything. Thank you for the opportunity to earn your business.

Original review: April 8, 2017

My husband and I have been using Personal Trainer Food for over a year now. We both lost weight and, when we stick to the program, we continue to keep it off. We find the food to be tasty, convenient, and very affordable, especially compared to other programs we've tried. The menu ideas are a great way to vary what could be considered boring meals. This is a great option for people who don't really like to cook. So easy!

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Personal Trainer Food

Hello Kessia,

Thank you for your review. We are sorry to hear that your experience with the food was not pleasant. We strive to source the highest quality food for our customers as possible and take this feedback very seriously. One of our team members will reach out to you privately and work towards resolving your concerns. We appreciate your feedback as it is vital to improving our customer experience and look forward to finding a solution.

Original review: April 6, 2017

I didn't expect chef made meals but my God this stuff is literally the worst! The meat is to sweet and I believe mostly fake processed meat. Veggies... I actually like veggies and these are the worst of the worst of frozen hell. I am starting to believe I am only losing weight from the lack of not wanting to eat this horrible food but wanting to suck to my diet! Please for love of God do not do this to yourself. DO NOT ORDER THIS PROGRAM. I am currently 155 lbs. and plan to lose 2 lbs. a week. I will not detour from my personal goal but I cannot continue with this foul food. Please save your money, do not order this! You will fail. If you need it it's horrible and you'll want literally anything else after a couple of days of this horrid food. I am not expecting greatness but gimme a break. I could have had better tasting food from a lean cuisine and the same results.

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Personal Trainer Food

Hi Lori,

Thank you for your feedback! We are always happy to hear that you are enjoying the program. If you need anything at all, please feel free to get in touch with our team!

Original review: March 25, 2017

For the convenience, I love the quality. Better than most frozen dinners. It's so easy that the items are individually packaged so you can independently pick your sides, etc. You also CAN heat them in many ways. IF I have the time, it's nice to fix them on the stove or oven as well. GOOD STUFF!

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Personal Trainer Food

Hi Sabrina,

Thank you for your review. We strive to provide the best possible service, and would like to make this right. We will reach out to you privately to resolve this!

Original review: March 25, 2017

While I liked the food and I agree with the premise of a high protein diet, I have tried this twice with very little weight change. The last time I started the program, I had multiple problems with delivery and billing. First, they billed my card before the agreed upon date, so the charge didn't clear my account. Then, an order was not placed even though my card had been charged, so I had to wait for the delivery of the food. Then, another order was neither charged nor placed, so again I had to wait again. Finally, on my last order, the delivery was shipped but delayed, so I got it 3 days late. It was still barely frozen, and they assured me the food was safe, but I did have some intestinal issues with my first meal. My rep was always helpful, but I would have a hard time recommending this product because of the service.

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Personal Trainer Food

Hi Kristina,

Thank you for your review! We are always happy to hear that you are happy. We have found that the cinnamon butter sauce goes great when heated up with your one apple a day (if you have one). It also can go well with broccoli. If you log into your account with us, there should be some recipes that can give you some ideas. We hope that helps! And thank you for the opportunity to earn your business.

Original review: March 24, 2017

I have ordered from Personal Trainer enough times that I now have it down to 8 favorite meats and veggies. Not only is it convenient but it tastes great. The fact that I receive little bottles of different flavorings is great, although I have no clue what to do with the cinnamon one. I love whipping up the cauliflower with salt, pepper and the garlic butter in my blender. I make homemade soup on the weekends especially during cold midwest winters and I always grab two or 3 bags of veggies to throw in the pot. I never pick out which vegetables because they are all so good so every time it's a different batch of veggies in the soup and always get compliments from my kids when they stop by and have a bowl. Personal Trainer runs promotions pretty often so I wait until it looks like a great promotion and reorder. I've had a few questions and have always been answered promptly when I email or do a live chat. Keep up the good work.

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Personal Trainer Food

Hi Carlos,

Thank you for your feedback. We do our best to ensure that every order is up to customer standards. I will pass your concerns onto our packaging/quality control department for consideration. If you have any other feedback for us, please feel free to get in touch.

Original review: March 24, 2017

Chicken is occasionally slimy and tasteless. Chicken needs better Seasoning and the texture is slimy. I was a big fan of personal trainer food until the chicken started arriving with a dark grey color and the taste / texture became very unappetizing. I would also like a larger optionality on main courses. Thanks.

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Personal Trainer Food

Hi Barbi,

Thank you so much for your feedback! We are always thrilled to hear that a valued customer is happy. We hope you continue to enjoy the food. Please let our team know if you need anything!

Original review: March 24, 2017

I have been ordering Personal Trainer Food for a while now and have always been completely satisfied with everything I have received. It is the best food out there. Every order is packed well and delivered frozen (pretty amazing here in Texas). They make it very easy for you to update your order before it's delivered, and the selection is awesome. I eat this food regularly, especially for lunch, and my kids love it too. The broccoli is the best I have ever had. We cannot live without our broccoli or our green beans! We also love the teriyaki chicken and the Italians chicken one, and the brats, omg they are awesome! Ok, we have a few favs here... I recommend this food to everyone. The portions are perfect and they are always cooked perfectly. The butter sauces rock as well! I've tried a few different meal delivery places and Personal Trainer Food is by far the best ever!

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Personal Trainer Food

Hi Jennifer!

Thank you so much for your feedback and for introducing others to our program. We are so happy to hear that you have enjoyed the food. Please feel free to get in touch with our team if you need anything!

Original review: March 15, 2017

I have turned so many people on to this food because it is SOOO delicious and so easy. It use to be more affordable (it was cheaper to buy the meal packages than to buy similar food on my own) but has gotten more expensive. If you follow the program exactly you will lose weight and will enjoy every meal you eat. Don't get too attached to any entree (they've gotten rid of my 2 favorites; chocolate almonds and spicy ranch chicken tenders). Try the "dill-icious" chicken; it's amazing!

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Personal Trainer Food

Hi Steve!

Thank you for your feedback. Congratulations on your outstanding results! If you need anything at all, please feel free to get in touch with our team.

Original review: March 15, 2017

I lost about 35 pounds (185->150) in 2 months following the plan carefully. Now I've been using "mostly" for 3 years and I'm still 150. I'm just maintaining now but the food quality and the ease of ordering and preparing the food is great!!

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Personal Trainer Food

Hi Shane,

Thank you for being a Personal Trainer Food customer! We value your feedback and will relay this information to the appropriate party. We are always looking for ways to improve our customer experience and appreciate your review. Please feel free to reach out to our team should you need anything.

Original review: March 14, 2017

I love the cheddar omelet with either sausage patty, bacon or the links. Most of the meat products are really good. I don't care for some of the chicken products or the veggies, mainly the green beans and lima beans, not cooked properly.

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Personal Trainer Food

Hi Daniel,

Congratulations on reaching your goal! Thank you for taking the time to share your thoughts on our program. If you need anything at all, please feel free to reach out to our team.

Original review: March 14, 2017

Had PT food delivered to me for about 5 months with the hope of losing 15 lbs before a vacation. Even though I was not the best at sticking to the diet (ate dinner out a couple times a week and often satisfied my evening sweet tooth) I was able to achieve my goal. The butter based sauces really help flavor things up differently which is a nice improvement I do not remember getting a few years ago when I first used this plan. Will come back anytime I need to lose weight in the future as the food tastes good, very easy to prepare each meal and gives good results!

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Personal Trainer Food

Hi Laurie,

Thank you for your feedback. 20lbs in 5 weeks is awesome, congratulations on your great results. Please feel free to reach out to any of our weight loss coaches should you need assistance.

Original review: March 14, 2017

The first time I tried the program, I lost 20 pounds in 5 weeks. I recently tried it again but only lost 4 pounds in 4 weeks. The difference is I added extra foods (which are allowed) like additional veggies, daily apple, cheese, and meats when I was hungry. The food is very tasty and is just that, real food. I am trying it again as I enrolled in the auto ship program to get a better price. We will see what happens the third time around! It's worth a try!

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Resolution response: March 16, 2017

Thank you. Next time I'll order more of the foods I like best.

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Personal Trainer Food

Hi Jacqulyn,

Thank you so much for your feedback! And congratulations on your great results. We raised the item limit to 20 several months ago based on customer feedback such as yours. I hope this is helpful! Please let our team know if you need anything.

Original review: March 14, 2017

I wish I could order more than 10 of any one item, as there are only so many things on your menu that I like well enough to order. The PTF food has really helped me lose weight, in combination with swimming, keeping track of my food and exercise using an online tracker, and joining online diet bet challenges. I have lost about 60 pounds.

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Personal Trainer Food

Hi Shaena,

Thank you for your feedback as it is vital to improving our customer experience. We will reach out to you directly and do our best to resolve your concerns.

Original review: March 12, 2017

I ordered a 28 day meal plan from Personal Trainer Food to jumpstart my healthy eating routine. All the reviews I read were great, so I felt like I needed to write one of my experience. The breakfasts are decent and probably the most filling. But having just one protein and one vegetable for lunch and dinner is not filling. It's typically less than 300 calories. Which isn't much for a meal! The vegetables taste frozen and I wasn't impressed with the meat. It is not like cooking it yourself! I have had to double up on the meat to get the amount of protein I need. The one plus is that it is easy. I however will not be reordering and don't recommending it for active people trying to hit MACROs.

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Personal Trainer Food

Hi Jill,

Thank you for being a Personal Trainer Food customer. Congratulations on all your success so far! Please let our team know if you need anything and thank you for the opportunity to earn your business.

Original review: March 7, 2017

This is my third month. I am sharing food with my daughter, but I am getting most of the meals for me. I have lost 12 LBs in the two months I have been ordering. I know now what items I like and only order the things I like. The service has been on time and the food is great. Super easy to order and take food to work.

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Personal Trainer Food

Hello Jennifer,

Thank you for being a Personal Trainer Food customer. Congratulations on your success with the program! Please feel free to reach out to our team if you ever need anything!

Original review: March 7, 2017

I followed the diet but adapted to what I felt I needed to change - consumed fruits (1 serving per day), cheese and milk (non-dairy), and for dinner I added a protein, as just the veggies wasn't enough to keep me satisfied. With this diet I stopped adding sugar to my coffee, no sodas (was already not drinking much) and kept my portions small - THIS is wonderful, being able to consume less and notice how full you are. I lost 13lbs in the 28day REV, and kept it off even 7 months later.

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Personal Trainer Food

Hello Patt,

Thank you for being a long time valued customer! We love to hear that you are still enjoying the food. Please feel free to contact our team if you ever need anything.

Original review: March 4, 2017

Thank you PT Food for being there. I have been ordering PT food for probably 3-4 years, and I have an order arriving today. When I first started ordering my shipments came from TX, and now CA is so much closer. My husband and son have also ordered directly for themselves. We absolutely love the taste of the food, convenience and portion size. My family and freezer cannot be without it. I know we are eating healthy now!

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Personal Trainer Food

Hello Daniel,

Thank you for your review! I believe you are referring to the ''You Choose'' program which was discontinued for a short period of time. After gathering customer feedback from individuals like yourself, we have recently reinstated this program.

We will certainly reach out to you directly to resolve any concerns you have.

Original review: March 4, 2017

I had a great experience with Personal Trainer Food for an extended period of time. Because of my job and my commute, I could only have the meals on some weekday evenings and on the weekends. I need the ability to order more flexibly. Unfortunately, they eliminated the category where I could have a more flexible selection. I'm very disappointed. I asked their online help person, but no help. I've now had to discontinue buying from Personal Trainer Food.

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Personal Trainer Food

Hi John,

Thank you for being a Personal Trainer Food customer. We appreciate your feedback. Please feel free to contact our team if you need anything.

Original review: March 2, 2017

I've ordered from Personal Trainer Food multiple times and have always been pleased. The ordering process is fast and simple, the people I've dealt with have been exceptional, and the delivery and food have been great. Always on when they say it will be delivered and ready for the freezer. The convenience is great and the food tastes even better. I've got several friends to order and I plan to continue using Personal Trainer Food in the future.

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Personal Trainer Food

Hi Ronnie,

Thank you so much for your feedback! We are thrilled that you have been enjoying the food. Please feel free to reach out to our team should you need anything!

Original review: March 1, 2017

I have ordered a dozen or so times and will continue to order. I am not trying to lose weight - been at my goal for a long time - but I enjoy the food and the convenience. I eat the foods three or times a week. I like to cook so prepare many meals from scratch.

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Personal Trainer Food

Hi Ali,

Thank you for being a Personal Trainer Food client and we are so happy you are enjoying the program!

We really appreciate the positive feedback. Please feel free to reach out to our team if there is ever anything we can do for you!

Original review: Feb. 5, 2017

I have used PT food several times and always enjoy the food. The breakfast omelets w/ Maple sausage are my fave! I love this food plan, because it makes eating health super easy! I am always on the go, but taking my PT food with me is so convenient and keeps me satisfied. I save money and feel amazing!

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Personal Trainer Food

Thank you for sharing your experience and results with Personal Trainer Food. We are happy to hear you are enjoying the program and seeing great results!

If there is anything we can do for you, please feel free to reach out to us at anytime. We are always happy to help!

Original review: Jan. 25, 2017

I'm 48 years old, single and living in West Hollywood where everyone is in shape! Over the last couple years, I put on extra weight because I got lazy, wasn't making health-conscious eating choices and neglected my gym routine - plus, I have friends who are bad influences and there was too much champagne, mayo and French fries involved.

I've used the program several times and always lose weight. My problem is not changing my eating habits post-program. This time, I started the program on November 13, 2016. I'm currently down 33 lbs. (possibly more - I didn't weigh myself the first 2 weeks) and have about 15 more lbs. to go - my target end date is March 1. I don't eat anything outside of the program food because the structure of the program makes it super easy to follow and stay on the plan. I also like the food. I exercise several times a week and hike often. The program teaches you a lot about portion sizes - I'm going to apply those lessons post-program this time! For me, this program is "win-win" and I recommend it to anyone who wants to get back in shape and improve their health.

3 people found this review helpful

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Personal Trainer Food

Hi Carla!

Thank you for being a Personal Trainer Food client! We really appreciate your feedback.

If there is anything we can do for you in the future, please let us know. We are always happy to help!

Original review: Jan. 18, 2017

This is the perfect option for healthy meals that only take a few minutes to prepare!! Very convenient and they taste great!! Enough variety that you don't get bored. I highly recommend Personal Trainer Food to anyone needing healthy and fast dinners!

3 people found this review helpful

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Personal Trainer Food

Thank you for your feedback Jill!

We are happy you have had such a great experience with our Customer Support team. Though we try to limit any issues that may occur, we are always happy to work with you make things right and assure you are 100% satisfied with your meal plan.

Please feel free to reach out to us if there is anything we can do for you in the future and thank you for being a Personal Trainer Food client.

Original review: Jan. 16, 2017

I have always had the most amazing customer service experiences with PTF. They are efficient, professional, and accommodating. My issues are always resolved and handled as if I am their number one priority. I am so thankful I found this plan; I recommend it to everyone I know!!! :)

2 people found this review helpful

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Personal Trainer Food

Hi Kristi-

Glad to hear you have experienced success on the program. We do recognize that this is a lifestyle change. Though we provide convenience for those who have reached their weight loss goals, we do have weight loss coaches on staff that can help you transition successfully to a maintenance phase.

Feel free to give us a call to speak with a weight loss coach. We are always happy to help!

Original review: Jan. 16, 2017

I'd highly recommend Personal Trainer Food's program. It's simple, easy to follow and the food taste great. It's a no brainer to lose weight and feel healthier. Eating practically no starch and very little, if any cheese, made my digestion system feel much better and gave me more energy. I and my family have used the program several times with much success.

My only qualm with it, is that it's true lifestyle change. I tried in the past to apply the principles on my own, but quickly learned that I ended up eating too large of portions and that combined with my 'cheat' days (eating sweets or starches) caused me to gain back much of the weight I'd lost. So having said that, I think this program is great for quick weight loss and feeling healthier; however, to maintain that success I think you have to stick with the program - at least in large measure - even after you've achieved your goal weight. Luckily, the food is delicious and saves one from having to spend a lot of time cooking - so it's not that bad of a plan to continue on in the future. I'm hoping to get to my goal weight again and then maintain the program with a bit of laxity on the rules when special occasions come around!

3 people found this review helpful

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Personal Trainer Food

Hi Gretchen!

Thank you so much for your feedback. The best thing about Personal Trainer Food is the ability to create your own menu. We understand each individual is unique and may require a customized plan. Our certified weight loss coaches are happy to work with you directly to find a meal plan that fits your dietary needs. I have emailed you directly to discuss further.

We are looking forward to hearing from you!

Original review: Jan. 16, 2017

I started with the fast and it went well. The food kept me full, but I started breaking out with small bumps on my face. The doctor told me I was having difficulty digesting fat in my liver, and suggested a less fatty diet. I maintained weight but no loss.

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Personal Trainer Food

Hi James!

Thank you so much for your review and happy to hear Personal Trainer Food offers the convenience you need in your busy life.

Please let us know if there is anything we can do for you in the future. We appreciate you as a loyal client and are always happy to help!

Original review: Jan. 16, 2017

I am a single guy running my own business. I find the meals an easy way to stay on track without cooking. I have been on the program almost 3 years. I started using it to lose weight and did...65 lbs to be exact. The program works and has helped me maintain my ideal weight. The best meal plan on the market in my opinion.

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Personal Trainer Food

Hi Brie-

Thank you for your feedback and I am so sorry for your experience with your delivery. So happy to hear our customer service team took care of you and made things right.

Please feel free to reach out to us anytime if there is anything else we can do for you!

Original review: Jan. 9, 2017

The food is tasty and makes it easy for me to stick with my plan. I had an issue with the shipper that had me very upset. I am a single mom and I thought my food was lost and I would have been out of the food and the money due to the shipper's error. PTF made it right the first time I called about it. I will be a customer for a long time.

2 people found this review helpful

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Personal Trainer Food

Hi Cheryl-

Thank you for your feedback and thank you for being such a loyal client.

We do our best to make sure every order is packaged with your entire order. Please continue to reach out to our customer service team if you ever have any issues or concerns. We are happy to help and want to make sure we make things right!

Original review: Jan. 8, 2017

I have ordered from PTF for 3 years, and have been very happy. The food tastes good and is satisfying. Every once in a while I get an order that has a missing item or 2, but I can call/chat with their customer service team to get a partial refund. They are always very helpful. Also, they are good about trying to find new foods or sauces to introduce ever so often, so that's nice. The pamphlets & website are full of helpful guidelines & info, as well as the facebook community support group. I lost 35 lbs on this plan and it is very convenient and easy to stick with long term.

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Personal Trainer Food

Hi Jessica!

Thank you for being a valued client of Personal Trainer Food and for sharing your feedback!

I am glad that you enjoyed the food and took advantage of the free program support! Please feel free to reach out to Customer Support if you ever have anything that we can assist you with in the future!

Original review: Jan. 6, 2017

I had a wonderful experience with Personal Trainer Food. They were very knowledgeable on all of their products. I loved all of the good and took advantage of the personal help they offered when I was having any difficulties. Not only was their food great, but they offered great recipes that incorporated outside food as well. I would highly recommend this company to anyone looking to make healthy changes or just to make their life easier!

Personal Trainer Food Company Profile

Company Name:
Personal Trainer Food
Address:
350 Garden Acres Dr.
City:
Fort Worth
State/Province:
TX
Postal Code:
76140
Country:
United States
Phone:
Website:
https://www.personaltrainerfood.com/