Life Time Fitness Reviews

Effective January 1, 2024, Lifetime Fitness will limit Medicare supplemental Insurance memberships by the time and days the club can be accessed, unless additional money is paid. The club, of course denies that it is limiting membership access to a specific class of people. I have been a paying member at the Maple Grove location before it WAS Lifetime. I just retired and took advantage of my supplemental insurance benefit that included free membership. Whether it is discriminatory or not (I am sure their attorneys have covered all of those bases), is it also their right to limit whoever they want to become members? It is a fact that this decision negatively impacts a class of people who are of a certain age and/or disability. They are basically telling me that I can go there to be surrounded with a certain class of people or pay a price.

After over 3 years I’m no longer a member at this fitness center Tempe, AZ, lately it’s been unpleasant. It’s very crowded for one and the kids academy is truly awful. Kelsey S. manager at the kids club very unmotivated incompetent and unprofessional. Completely discriminated my kids. I’ll definitely pass on my experience.

First, Life Time is a fabulous place to workout, but a very very expensive place. I cancelled my membership in August of 2023. One would think that my last payment would see me through the end of the billing cycle. Not so. I was charged close to $50 to take me to the end of my fiscal month. This is a sad billing practice and one that will cause me to never return as a customer.

In July of 2020 I requested cancellation of my membership in writing due to COVID and was emailed last day will be 7/31/2020. However Lifetime fraudulently kept charging for membership and refusing to reimburse once it was noticed. I haven’t used the facility once since I cancelled and they refuse to reimburse back even though I have email where they are saying my last day of membership will be 7/31/2020. Awful organization with fraudulent billing system who take advantage of members during COVID time.

We were told, and sold on a founders rate that would not change more van a small/fractional percentage. As long as we kept at least one full-time membership active. Even when my wife and I could not go to the gym, or when we just chose not to. We kept our membership because this was the agreement, we literally spent thousands because it would ultimately pan out if both sides kept their agreement., We literally spent thousands because it would ultimately pan out if both sides kept their agreement. They did not. It is that simple. Bad business, bad experience, bad management, Bad etHics. Even the employees I have spoken with talk about the huge drop in membership and chuckle about it. Also, it’s unbelievable to hear the foul mouth employees cussing in front of my children. Gross.

I have both worked for and been a member of multiple locations. I can honestly say this company treats its entry level employees like complete trash. I was hired to teach swim however they ended up scheduling me to babysit up to 12 toddlers at once for hours at a time by myself with 0 breaks. Then when I gave my 30 day notice per their guidelines I was terminated but conveniently they kept my membership fees for the month and refused to refund them. I will be disputing this charge with my CC company. Never give them direct bank account access or you will lose your rights in the matter. I hope they are exposed for the fraud. It is stealing money from employees you’re paying minimum wages to.

They have a policy in place that actively discriminates against children with disabilities and this policy was never shared until today but is being fully enforced. My child has autism and despite multiple notifications of this and requests for them to call me down if he’s getting upset (because he is unable to regulate his emotions which is a big part of his diagnosis) have failed to do so. In fact they have made me feel horrible by saying that “parents were complaining about his behavior”. As if having a child who is not neurotypical isn’t hard enough now you are going to have staff tell in two separate instances that parents basically don’t like that he’s autistic?? Deloris the so called manager who seems more concerned with staying stationary and stuffing her face instead of actually walking around managing refused to make any accommodations at all. This as well as this policy is actually a direct violation of ADA according to my attorney.

Requested my membership be changed the senior citizen rate. Was NEVER told that the club I have been a member at for over 25 years was not included in the rate that was provided. When I was attempting to register online for fitness class, received message stating my membership did not allow me to register. When I inquired was told the club level changed and that I was grandfathered in and they were working through making the change. Over a 2 month period, contacted Life Time multiple times asking for the correction - Never received a response. When I contact again today, was told I would need to increase my membership/monthly fee to have access to the club I had been a member of for over 25 years. So, what I get from all of this is that they are liars and do not provide accurate membership information - only in it for the money. Club is not worth the money.

The yoga classes are useless (and yoga has always been my favorite). The pace is too fast and, again, they follow an in-house script.

My 8-year-old son and I were taking a shower in the family room at Life Time Fitness around 7pm and were traumatized by a male security who was a former police officer, loudly knocked on our glass shower door while we fully naked and aggressively told us that I was not supposed to be in there. I replied that my son was in the shower with me. He then waited for us to come out and entered the bathroom to explain why he banged on the door. I tried to accept his apology but later realized that if he was listening at the shower door, he would have heard me and my son talking.

I was charged fraudulently for 12 months from this gym conglomerate. I tried explaining to customer service that I went in and cancelled my membership and one of their employees kept it opened and just changed it. I never returned after I cancelled. But yet I was charged every month for a year. Please be careful. These big gyms are massive and will take your money and not return it because they feel like a signature is the end all be all. I’m a hard working woman. I paid every month I attended. When I canceled I never returned and they tell me, "We don’t see a signature so we can’t do anything about the money already taken." Not even a comp to the gym! I’m forever a disgruntled customer because they handled me so poorly. $1000 dollars I paid to them for a year and they have no decency or compassion. Customer service means everything to me and they just treat everyone like a number.

I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

I am a disabled person who needs to freeze my membership sometimes when my condition worsens. However, they didn’t handle my freeze properly & kept charging me. All along assuring me it would be fixed. It never was & I ended up having to completely cancel it eventually losing all of my pre-paid services which is the very thing I was trying to avoid in the first place. Currently Lifetime is withholding my refund of significant money due to this improperly handled medical freeze & now I’m being completely ignored by their corporate office & it’s causing me serious financial hardship. They are ignoring my doctor & his note as well. I really trusted this brand & never expected to be scammed or taken advantage of as a permanently disabled person like this. I want to warn anyone suffering from an illness who may need to freeze their membership to never deal with this company. It’s shameful what they are doing to me right now.

It's been resolved. Thank you.

A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!

I have been a member since 2008. On several occasions I have tried to cancel my membership for various reasons, life changes, loss of job, lack of use etc. This club (pre-COVID) requires you to physically go into a location to cancel. This is so that they can pressure you into keeping your membership face to face by offering holds etc. I have taken them up on those offers a few times in hopes of recovering and being able to resume my membership.

I’ve been a member for well over 10 years. They keep upping the rates even on loyal members. This company is full of nothing but liars and thieves. Patiently waiting for the day they fall. They only care about $.

My family and I have been members of the Bridgewater NJ facility for over a year. Obviously, the virus hit and they were forced to suspend business. On August 28, 2020 we submitted a hold as per their instructions, as the government had approved reopening and I have a chronic respiratory issue, and did not feel it would be prudent. After reviewing our credit cards it turns out they never stop charging us. While I foolishly did not monitor our credit card better, their contention is that even they were informed of our suspension status they could not refund the money as it was over thirty days.

The whole point of joining Life Time, aside from the classes were for its 24/7 facilities. The pricing is high, however it was justified by the running maintenance of it being all day & night. It now has the same hours as every other gym - or worse, and the classes are too few and too hard to come by with the new covid stipulations. Why am I paying the same high price for half of your delivery? Furthermore you are no longer abiding by the terms of the contract stating the amount of money we are paying for what was to be a 24/7 facility? This needs to be addressed & handled...

The stupid policy this place created in response to Covid is asinine. There is already ridiculous policy concerning swimming kids and adult feet having to be in the water even though the kids can swim perfect not to mention they can stand up in the water. Now though I get harassed for not wearing a mask even though I don’t have to wear a mask while I workout. Originally I was told I just had to wear a mask to come in but I could go put it in a locker to workout. They have now made it so I have to wear a mask even in between changing machines which is stupid. What do I do with a mask in between? Put it on the floor? Contaminate it that’s a guarantee.

They re-opened while the COVID pandemic is on and are constrained by law on how many people they can accommodate in an indoor group class. Yet they are charging full membership fees. This has resulted in long wait lists and outdoor classes in high heat and uneven terrain. Today it is 92 F and the class is outdoors. There is no one using the indoor room (Gym2) and yet it is outdoors. No one EVER picks up the phone.

Lifetime Fitness is consistently poor at Custer service. After 10 years and spending thousands of dollars I canceled my membership. They charged me for March and the club was closed March 16 and they disputed my charge. This is insanity and poor service. Management has never fixed the water fountains for 4 years. Warm water. The nets between the courts have holes. I quit because I could no longer handle the awful service.

I went in person to cancel our family's Lifetime membership. I sat with an associate in their office to finish the process. I asked, "Do I need a receipt of confirmation?" They said, "No, you're good to go." 8 months later, I discovered that they've been continuing to charge me for the membership, the total amounting to $1600. After refuting in person at the gym, and even calling the manager at the Lifetime HQ, they all gave me the same response: "You should have looked out for a confirmation email," and "If I were you, I would have found out the next month by looking at my bank statements."

I am stunned at the 5 star reviews. This gym has children running around everywhere! The sauna, hot tubs and gym. No one does anything! Then at the machines people are texting instead of working out!! Cannot even enjoy the outdoor pools as there are children crying and running everywhere. Not the gym for single people!

Excellent facility, great trainers, modern equipment, child care for no cost!! When you check in, pleasant greeting, no pushy sales people, locker rooms clean, plenty of towels, soap, razors and lotion.

Our family joined 14 years ago and are still active members. We are grateful for the gym. I have 3 opportunities for this franchise. Hire an RD who can meet people right where they are and give them the tools for evident change. This is what a skilled RD can do. Pay him/her accordingly. Lower the membership dues. They are too high causing this club to be for those already fit- financially and physically. I don’t see people transformed longterm. Isn’t that the mission?

Very good health club. The club has everything that the person needs for a program. Kid programs and swimming pools. Child care while you work out. Clean facility all around including all the courts from basketball to racquet ball.

There is a wide range of equipment and activities available. The only thing I don't like is how some gyms only allow certain members. There is a ranking level (platinum, silver, gold) and if you aren't high enough, you can't go to that specific gym.

It’s been great since we first walked in for a tour. Can’t wait until they can reopen. The facility is spotless and the majority of the staff are excellent and go out of their way to help. It’s also terrific that they have PT and an Urgent Care clinic attached to the building.

Canceled my membership over the summer and received an offer to put my account on hold for free for six months. I thought this would be a good idea in case I changed my mind and wanted to rejoin. After accepting the offer, I received an email stating that it would actually be $10 a month to keep a hold on the account, so I responded to Tracey, the person who sent the email, and said that I just wanted to cancel as originally intended because of the fee. I got a response that said everything is "all set with the agreed arrangement."

Overnight manager Jose ** called police to remove us from the facility. It began with an emotional phone call I was having in the near empty locker room at 11:30pm. Attendant Lily overheard the entire conversation and actually saw me crying. Despite my obvious distress, after the conversation was over Lily decided to approach me just to say that there is no yelling allowed in the women's locker room. This was very insensitive and really unnecessary. The locker room is empty now. The call ended. Leave me alone.

Please read every word you sign BEFORE you sign anything from these ripoff con artists! And for goodness sake pay close attention to their overpriced food and beverages that are absolutely ludicrous. Very little nutrition at huge costs! They will never stop billing your credit card. It is a nightmare to get them to stop taking any amount they can get at anytime of the month possible. Please read everything online before you sign up for the "free" trial that will cost you a fortune.

30 Day Scam. My husband found out we were relocating in less than 2 weeks and unfortunately there is no Lifetime in the area. After explaining our situation to the Guest Relations team at Romeoville IL location and both CiCi & Amy at the Corporate office all that was said is, "sorry but there's nothing we can do." After 10+ years of business from my family you'd think they'd consider waving the $66 cancellation fee. My husband and I are disgusted with the way this company handled our situation and will be making it known to all family members and communities as we continue to travel with his job. Needless to say we will never be lifetime members again.

Thank you once again for the generous opportunity to experience the Ajax Lifetime Facility from Nov.28-29th, 2019. I took full advantage of your facility. Over the course of three days, I used your pool twice for my laps and was impressed by the swim staff. The complimentary pilates session with Cristian was a delight having stretched fascial muscles that I didn’t know existed. Kelley’s Surrender meditative yin-yoga with extended poses strengthened and stretched my muscles. Her calm voice made the hour seem like minutes. Andrea’s barbell strength class worked every muscle as she reinforced and motived me to go further. Ana’s tabata’s class of high intensity had high expectations for every muscle group and I rose to meet them, thanks to her encouragement and modifications.

I would give 0 stars if I could. Very disappointed with this gym. I switched to this gym because it was closer to my home and "provided" activities for children. What a joke that was. The ballet for my daughter was an overfilled room with kids holding onto a table because there was no ballet bar to use. In order to drop off my daughter who is a member, my wife had to join and pay 105.00 to bring her to class for 45 mins. My wife just had a baby so she's unable to workout and they asked for a doctor's note. Seriously? I normally drive my daughter and I'm a member and I have 2 guest passes per month but they still said she had to join.

I tried canceling my service with them. 2 months later still has not been canceled. I keep getting emails upon emails about my delinquent account. I keep telling them I have canceled my services. I never realized you need to give them a 30 day notice. I guess technically it's been 72 days, yet they keep charging me and unwilling to fix the problem. Also they added on a magazine charge which I was unaware of. They also started to raise the price on me. Never notified me or explained why. The cost increase by 11 dollars which is not that much, but it is the principal of the thing. Think twice before getting a membership at Life Time Fitness!!

Today I visited Spa in Lifetime Vernon Hills. Had chipless manicure. Honestly, it was the worst service I had ever had. Unprofessional. The nail technician had many years experience by her words but not in this service. I was very disappointed. And was charged 59$!!! For what??? I will attach the pics. Manager should be more patient to choose the right staff.

You shouldn't have a problem cancelling with these guys if you're local and changing gyms, but if you have an life event and move away, sell your home, have an injury, you may be on a hook for a few extra months because simply calling or emailing, letting them know that you won't be needing a membership isn't enough. After being derailed by life occurrences recently, I attempted to cancel my membership by phone, to no avail. They urged that I come in, which was impossible at the time. Further, after a series of emails, sending sign statements, none of it was good enough. Ultimately I had to send certified mail. However, since we were in the first couple of days in the new month, I was on the hook for paying an additional $300. You'd think paying about 4k a year for a gym membership, they'd eventually want you back...

Total negative attitude comes from the 20-somethings that run this business. Pathetic excuses for cancelling membership (write and MAIL letter..), to the usual clubs under constant construction and closed amenities without any regard to credit to members. Don't waste your money here - use a local, smaller gym that cares about its customers.

ENTER AT YOUR OWN RISK!!!! BEWARE!!! This organization is like a cult! "Come join us!" It's all happiness and smiles.... Until you try to leave.... They'll stalk you like the hounds of hell! I cancelled my membership. I was moving out of the area and there was no LT where I was moving to. This was unacceptable to them. I had to COME IN and sign their form. No they couldn't attach it to an email. Or, I could send a certified letter. Really, certified snail mail?!? Now they are going to pursue me for collection of money they aren't entitled to.. BUYER BEWARE!!! ENTER AT YOUR OWN RISK!!!

Lifetime Fitness (Athletic) is an absolutely terrible club to join from the following aspect. It is the only major fitness club that bans members or guests from exercising / working out with family members or friends and giving any tips, demonstration, discussion or advice on exercising, stretching, wellness or nutrition. This means if you want to show your kid, family member, friend, etc. a more efficient swim stroke, stretching exercise or basketball move, you are taking a huge risk. Your membership can be cancelled at any time at the sole discretion of a Lifetime employee or camera that might be watching you. That’s right! Volunteering your time (no compensation) or skill to help loved ones or friends can deep-six your Lifetime membership in a hurry.

If you're looking for a new health club, I would definitely recommend staying away from LifeTime Fitness. Not a clean facility. Wait times to use most of the equipment. They also closed without any notice on several days which ended up canceling my workout for the day. The process to end your membership is as complicated and time consuming as possible in hopes that you won't do it and continue letting them bill you. The unforgivable thing though: they are holding my credit card hostage and charging me for an extra month of membership just to get a few extra bucks out of me.

I was a member here since 2009. The membership department in Westminster Colorado advised me to write a letter in January 2019 to cancel my membership, WHICH I DID. They continued to bill me for 2 months after the cancellation and 2 months after I called them to ask why they were trying to charge my credit card again they claimed that they never got the letter. Found out from one of their ex-employees that this is a common practice. I have paid over $3,000.00 in unused membership months, and apparently now they are broke so they keep calling my home phone (my renters advised me). Anyone interested in filing a Class Action Lawsuit against them for unethical consumer practices, please message me. They have been getting away with this for years. Can't wait to see them in court with a lineup of their former employees exposing these tactics.

Each time we show up to find pool closed, we ask why, and we’re told different answers about the hours of pool operation and kids’ pool / outdoor pool / outdoor slides hours. After being misinformed so many times, we were told the front desk now has a copy of pool hours and would give correct advice each time. So what happened today? Once again they said outdoor pool and slides open until 6 pm. We tried to go at 5 and were told “oh, no. Slides close at 5”. “And, outdoor pool is closed now.” “Why?” “Because of weather.” There is no rain. No lightning. No thunder. We asked why was this not “weather permitting??” “It’s too cold.” “It’s 74 degrees right now, and the pool is heated to 84. That’s not too cold.”

This company is as crooked as they come. I had a membership with them through my former employer, but once I changed jobs I stopped going there. Obviously, I assumed my former employer would stop paying the monthly membership and they would close out the account. This is always how it has worked for me in the past with other gyms, and I’ve never had a problem. Now nine months later, Life Time Fitness is coming after me for a past due balance. It turns out my former employer just last month stopped paying for my membership, but Life Time would not let them close my account.

I tried to cancel my membership with Life Time after I had injured my foot. I was not able to run and I was in extreme pain under doctor's care. I wanted to cancel over phone, via mail, email or fax. I was told from 3 different facilities in Chicago area I needed to physically come into one location to cancel. I told them I was incapable due to injury. They all told me it didn’t matter. I had to pay an additional 5 months as my foot healed. Finally went in to cancel on Feb 2, 2019. They charged me for February and March. I would never recommend them to anyone. I was also a member there for over 15 years.

Have been members for 7 & 9 years, today we quit! Their reservation system for yoga rules change all the time by teacher. Corporate state you lose spot if not there 15 min. prior! We followed rules, waited until 10 min before start, took empty spots only to be kicked out, many with reservations showed up 2 min before class.

Prejudice Very much so! I signed up with Joe and I told him the situation on how I am leaving for Nevada March 4th. I know there is only one in Summerlin and I have no car and am nowhere near it so therefore I want to only signed up for the month! Everyone was so nice to me in the beginning and now that I want to cancel I am being treated like trash! This facility. Is money hungry I was clearly TOLD CANCEL BEFORE THE NEXT BILLING CYCLE SO YOU ARENT CHARGED. Idc what was in the contract because Joe read me the contract. He said I didn’t have to read it! I basically told him I need to cancel so I won’t be charged after March 4.

I am a member of this ridiculous place. Back in December 2018, I called them and asked to put my account on hold as I was facing financial difficulties and that I lost my copy of the agreement, they said ok. Few days later they called to pay them, I repeated my request to put my account on hold, they said ok! Then I received calls and emails to pay, then called and they said ok!!! When I escalated the matter the manager said I was suppose to go and sign. I said no one told me so from the people I spoke to. They sent me threatening emails and calls and they offered I pay 50% of Dec and Jan. I said I can do it in Feb. I discovered they charged 100% and I said no problem. I asked to use my membership. They said I will be charged $110. I asked to cancel my membership and they said they will charge for March as the cancellation takes 30 days... What the hell???

One would think that for over $100 per monthly, problems would be minimized for you. Sadly, you would be mistaken. Here are problems I observed during weekdays, from 10:00 to noon. I don't know what happens at other times. My free training hour from joining was horrible... I would have paid more not to have it. Preschool kids are all over and often unsupervised, running and screaming while their mothers use cell phones. Members often leave soiled towels all over the locker room and trash in lockers. There is continual, extremely loud music on the workout floor, worsened by trainers using portable sound systems.

I blame myself for not reading the reviews rather than the star rating. DO NOT JOIN THIS GYM. All reviews are dead on!! The fees you save to join at $179 a month are only recouped when you have no choice but give a 30 day notice and forced to pay one more month. Once you enter the facility of smiling polite, nice personnel be forewarned that is as far as the professionalism goes. Incompetence, distant and the caring stops at the face smile of all who work here not to mention the inexperience for the money you pay. I have been members of the best gyms so I compare and was very disappointed the entire first two weeks.

Updated on 01/24/2019: This is a continuation of yesterday (1/23/2019)'s review for Life Time Fitness in Berkeley Heights, NJ. I called customer service to request waiving the charge of next Month per 30 day notification policy. The woman did ask what is my bad experience but obviously she doesn't care at all. Her tone is cold and arrogant. The only thing she said is she can't do it and it is up to the local office. She would ask local office to call me but she never asked my name/membership ID. Yesterday the woman in local office said I had to call the corporate since it is corporate policy.

I have been a member for 12 months with my wife and 2-year-old son. I came in to cancel my wife's account in October. I was told that it would be removed and prorated for November. Ok fine. Well December comes and I'm still being charged the same rate. I called to ask why my December is still being charged the same amount. Life Time says they have no record of me canceling. So basically I had to pay again the full amount for December and pro-rated charge for January. You would think you pay this much a gym that the customer service would be better and the people working there know how to do their job.

I was a Charter member at the Houston Willowbrook location for the first 6 years. I cancelled my membership because the entire management and staff turned over, and the facilities and offerings started to decline. About 2 years later I got married and signed up again. The facilities continued to get worse, and parts of the gym were always under lengthy repair, and not available.

I have been with this club for 8 years, and the first 5 years or so were fantastic, but after that I have seen a steady rapid decline in cleanliness, customer service, quality of instructors, quality of equipment, as well as huge increase in monthly rates and crowds. Rates increased more than 20% this year compared to last year. Company and staff does not care about the user experience or quality of the club; they only want your money. Corporate only cares about their top and bottom line. Avoid. There are plenty of other gyms that are much less expensive and offer a much better facility and overall experience.

When you join they call you and try to be friendly. But when you want to hold the membership you have to go to the gym and then when you want to cancel of course not over the phone. They rip you off and charge for a month that you are not using claiming that the cancellation takes 30 days and the fine print when you join indicates that you will pay that. So you pay joining fees and then cancellation fees in the form of the monthly membership. Awful experience and I would not recommend the gym to anyone.

Life Time Fitness is a horrible, horrible experience. First, they will hide tons of stuff in the fine print so beware of that. The gym is nice but be prepared to pay through the nose and you will keep being sold and pressured and sold and pressured to partake in their other services. Think about buying a car and then stuck in the dealership as other sales people funnel through and sell you more and more services. I have met a few nice employees but most of them are jerks.

I cancelled my Pilates program in writing with responses back stating it was taken care of. I was charged the following month AGAIN for 200.00 for the Pilates add-on. I am trying to move and really needed the 200.00. I filed a dispute with my bank, with email correspondence between myself and Life Time where it was cancelled in the 30 day time period required (which is already ridiculous). I have sent a follow up email to every email address I could find on this - which in and of itself is difficult as they do not like to post any contact info and try to be secretive - UNLESS YOU WANT TO JOIN and salespeople harass you to no end.

The whirlpool is functioning 1 out of 4 days. It will be closed for 3 to 4 weeks, open for one down for 4. No staff can say when it will be up. Ask any 3 when, and you will get 3 different answers. This club is more interested in membership numbers than operations. It is not cheap.

BEWARE when buying a "One-year membership"! They don't tell you, but you have to go into the gym to cancel or they keep charging your card. I didn't have time to exercise...I have time to go in to cancel??? The gym didn't have classes that fit my schedule and even though I wasn't taking advantage of the gym, I honored the one-year contract I signed. At the end, I called to cancel only to be told I had to come in. I told the girl that I signed a one year contract and that was it. She very snottily replied, "No, you signed a contract for a certain price for a year. There's no end to the contract." Talk about misleading! No wonder gym memberships have a bad name. Very, very sleazy.

A member of the “family oriented” gym since 2009. It’s more like a lice-infested, phlegm-ridden, hair in the pool and dirty locker room type of establishment. If you decide to voice an opinion they will terminate your membership because you had an opinion that they did not like and did not put their club in a good light. The club in reference was in Loudoun County. At first, it was clean and well kept. They kept members down. Then to get numbers up let everybody in, stopped cleaning, no controls. It turned into a developing nation. Sewer issues. People in the pool with clothes on. Staff just turned their heads - “family environment" remember paying member!

Life Time offers child care for two hours a day, including infant care, but makes it very difficult to actually use the infant care. I am constantly browbeaten for arriving as little as fifteen minutes late with my child for whom the LT policy says it is merely "recommended" that I reserve a spot for. Childcare manager lied about advance reservation requirements and is basically trying to push us out because there are no other infants mid-afternoon and they can save money by sending staff home early if no infant is scheduled. The pumped in fragrance throughout the facility is akin to the whole corporate mind-think attendant there. Orwellian best describes the whole environment. Vonnegut would have had a field day with it.

I canceled my membership with Life Time Fitness a month ago and they are still charging me additional fees of 44 dollars for membership dues... Their response time to any voicemails is approximately a week and 3 days to tell you anything. They are all about taking your money no matter what and their professionalism is non existent, worse experience ever. My suggestion is to seek other reputable Gyms in your area. Unless you enjoy throwing your money away for no reason at all.

This organization utilizes bullying tactics that are ridiculous. There is no way that as a consumer they are not able to cancel your membership in person, over the phone or online. They muscled me into placing my account on hold months back when I wanted to cancel. I told them discontinue it last month and they would not do it because they want me to come in and sign that I want it closed. DocuSign should be an option for consumers instead of the salesmen that try and keep you obligated. I was told that I can mail a letter saying to cancel my membership. That is so ridiculous. I have not stepped foot in this gym for several months now but, they are trying to keep charging me. This is deceptive practices. You feel like you don’t have a choice. It’s quite ridiculous and infuriating.

Terrible experience. First, my child had a very bad experience in kids academy and have had to go to the hospital multiple times, the staff didnt even know a thing what to do... no ice, no protocol, and didnt call me!!! Kids academy is dangerous and out of control, so many bad experiences in there. 2, so many things don’t work such as: pool closes a lot, jacuzzi closed randomly, wait time at cafe is a lot but the worse part is the inconsistency of knowledge of the staff. They all say different things and before you join they are great but as soon as you join you're just a number and do NOT care about you at all!!

This organization is into extortion and bullying tactics that will be classified as illegal one day. There is no way that as a consumer they are not able to cancel your membership in person, over the phone or online. They muscled me into placing my account on hold months back when I wanted to cancel. I told them discontinue it last month and they would not do it because they want me to come in and sign that I want it closed. Docusign should be an option for consumers instead of the salesmen that try and keep you obligated. I was told that I can mail a letter saying to cancel my membership. That is so ridiculous. I have not been to this gym since May but, they are trying to charge me $200.00 per month. I closed the account at my bank since they want to charge for services that I do not get. This is deceptive practices.

I got a HORRIFIC BACTERIAL INFECTION on my face, head and in my eyes from the steam room droplets from the ceiling that fell on my head. My doctor took cultures and verified tons of crazy bacteria growing in the dish. I have missed work and spent much time in the doctor's offices trying to clear this up. I stopped by and talked to one of the managers on 9/6/18. I was promised follow up calls from managers and even the GM. NOTHING AS OF TODAY!!! We pay over $200 a month for a family membership. Thank God it was me and not one of my children!!!

I was a member for 2 years and everything was great. Was injured and had to cancel membership. They tried to get me to put it on hold but I refused and said I need it cancelled. Went through this conversation several times of me cancelling, them trying to put account on hold, and finally them saying they'll cancel it only to have keep calling later on saying my membership is past due. I finally called the Better Business Bureau to get it cancelled but they are still trying to get me to pay for months after I quit. Luckily after I paid the first extra month I cancelled my credit card so they couldn't keep charging me. I will never recommend Life Time Fitness to anybody. Not even an enemy.

I cancelled my membership four years ago. The rep asked if I wanted to just freeze my rate until I was able to return to the gym. He told me it would be around $12 per month and I could quit at any time if I didn't want to keep the "freeze status". I continued to leave it in a 'freeze mode' for the next four years. When my credit card changed, I didn't resubmit my new number as I had wanted to go ahead and cancel it. I received a notice from them via email and told them I wish to cancel but would pay that month. That was not good enough for them.

Our family joined the club 2017 and in December we needed to cancel our membership due to unforeseen circumstances. First they said I had to come in the only way, then I heard I could send a certified letter which I did. Almost immediately I started receiving emails saying we were delinquent and owed almost $900. I was beside myself. I responded to Corp Steven ** and finally paid for an additional month due to the way they charge. They automatic start charging for personal training when you fall for that scam.

Would give ten stars but kids in the main gym and locker room, super inappropriate. Told there was going to be tennis courts built; no courts. Need more early morning classes. Hair salon should open early to get the before work crowd. Cafe could be much healthier and offer a kiosk to check out, pick up and go items to relieve heavy long lines. The staff at Franklin, TN are awesome and it's a brand new gym. Very clean.

They are rip-offs. Points expire without warning after making you jump through hoops to get them in the first place, don't reinstate them when they do expire. Promise you the world but make you pay extra for everything and never give you anything in the end. Overall a major attitude, the snobbiness is gross... And that's just the start of it.

I go to the Life Time Fitness in King of Prussia. The staff (for the most part) seems friendly and are always smiling. However, why is there kids in the fitness area using the machines with no supervision? Why is the horrible music blasting?! Why do towels pile up in the locker room and no wipes to wipe the machines down? Maybe staff should stop flirting with each other and focus on their jobs!

I loved it when they opened but as time went on they would rent out areas like basketball courts areas and pools so I could never really use what’s I’m paying so much for. It was pretty dirty for the price especially the hot tub. Price went up drastically “platinum, gold” but it’s still the same gym which less things to use. Will not return my business with Life Time.

Heavy price. Though I am participating through silver sneakers free. What a bargain! No pool or track at Apex NC facility, but it is less expensive than their gold club in Cary NC.

I have been battling with Life Time now for 12 months to have a $960 overcharge to my account refunded. 12 MONTHS!!! So many excuses, no action. Terrible customer service. Avoid like the plague - unless you like to waste your money.

I was greeted by two employees and they both had big smiles on their faces when greeted me and welcomed to their facility. The joining process went very well, they explained what they offered, the hours, and other facilities available if I needed them. They explained how each piece of equipment work with a demonstration, and what to do if there was an injury. They were EXCEPTIONAL!

I get my membership free thru United Health Care. I like it! I ride the bike for 30 minutes; do about 6 sets of weight exercises. Showers are also available.

I really enjoy my gym experience. There is plenty of machines and the only downside is if I were not a previous member of the gym they bought out my membership fees would be through the roof.

This is the third gym that we have joined in this area and it is the best by far. This is due to the physical size and large amount of equipment, numerous activities including tennis, squash and pickle ball, indoor and outdoor pools, cleanliness and most of all, the super friendly and efficient staff.

Life Time can be great club but beware of corporate and their contract policy. I had a medical condition and talked to corporate and they canceled for $42. And then they re-activated it and hit my account and reinstated billing. When I asked why they said I had to go into the club in order to cancel, after I was told it would cancel everything out. I couldn't go into the club so they just keep billing me even though I have had no activity on my membership for 6 months. Corporate is not honest or reasonable in my opinion. Find another gym unless it a throwaway for you.

Such a community-oriented gym. Staff works their butts off and everyone smiles and knows your name. Offers any equipment or classes or knowledge you need to be successful at fitness.

As if things couldn't get more unsavory... come to find out that if your child misses a swim lesson, there is no make-up lesson, but instead they get a "missed lesson credit." Once you have to accumulated 4 of these credits you get a lesson. This applies even when the missed lesson is the fault of the club! We missed a lesson because there was a power outage at the club and were given the "missed lesson credit" and were told that we would have to get 3 more in order to have a full lesson.

It is clean, bright and all the equipment is brand new. Many classes are available for all skill levels. I don't think anyone would find fault with this place. I just wish it was a little bit cheaper. $169 per/month is a bit too steep.

It is kept up well and I never have to wait for a cardio machine. But I wish they would lower the price to $50 a month. I pay the higher price because it is close to home and it is a really nice gym.

You pay so much - they treat you like a bug. Wow!!! You can’t voice your opinion or they will throw you and your kids from the club. They discriminating my family because we made several complaints on their employees and classes whom they think they are the boss of this universe. The classes never start on time. They rate you by stars. The family room is freezing, dirty floor at shower women room. Their staff is rude. Kids' manager is horrible. Because we are Jewish or Israelíes they threw my kids from their kids' progressive classes.

Me and my family are members for several years. We chose to be member Because it look cleaner and nicer than other gym and we didn't mind to pay extra to get better services. But I had awful experiences with people cleaning women's dressing room. The employees in women's dressing extremely rude. They fight and screaming at you if you put towel on floor. Their manager also are rude and they blaming me. They said it is my responsibility to clean. The end, I apologized to them to leave my towel. I am afraid next time when I go there they screaming at me to clean bathroom for them also. They almost make me cry????

Bad experience with this health club. They will insist you go meet with trainers then hard sell you into buying their services. You are led to believe you can pay as you go and it is casual, but then you are instantly locked into contract. They charge your credit card in full. If you call to ask about it, they of course will not accept your calls. YOU CANNOT CANCEL! I literally thought stuff like this did not exist anymore. DO NOT SIGN ANYTHING UNTIL IT IS PRINTED OUT AND YOU CAN REVIEW IT! It is a nice club... I just would not sign anything on their electronic pads without reading it first. After joining it’s like going to a timeshare sales event. #BECAREFUL.

My husband and I have essentially been donating money to this gym for years. We had memberships we weren't using, so we eventually put our memberships on hold for $10 a month. They don't tell you that your membership will automatically go back to the full amount. READ FINE PRINT because they purposely withhold this information.

I spend a ton of money for my gym membership and an additional $60 a month for my daughter's 25min swim lesson once a week. It used to be if you missed a lesson you simply scheduled a make up. Recently my five year old split her chin open riding her bike and had to have it glued. We were instructed not to swim for at least ten days. She missed two swim lessons. We are now being told that she can't make these up, even though she hasn't missed any others this year AND I have to submit a doctor's note in order to get a make up lesson after accumulating 4 missed lessons. Get real! Life is hard enough! I have spend money now to get a note from the doctor for a make up after 2 more, for something I have already paid for! We will be taking our business elsewhere.

I went for a spa facial and went away with thermal & chemical burns on my face and neck which has required doctor's visits and prescriptions. The practitioner was rude when I went back to tell them what happened and to ask the temperature range of their towel warmer. The practitioner and spa manager admitted there was no temperature gauge just “on and off” and the practitioner “tests the temperature with her hands”. I went to urgent care who then referred me to a dermatologist. I missed a day of work and had to walk around for three days with rx creams and ointments on my face and neck and told to not have water contact with my damaged skin. Although the spa manager said she was submitting an incident report no one from Life Time has bothered to contact me. Maybe they’ll wake up when I come back to them with my medical bills! Never ever again!!!

I pay a lot of money to be a member at this club and I had a baby which it makes it harder to go after work to go to the gym when the gym isn't close to home. Called to cancel. They make you come in. Then I come in to find out even though I haven’t been using it for months I have to pay for another 30 days when I was told upon signing up you can cancel and you're done. They are liars. Wouldn’t even try to accommodate or be understanding. I was planning on rejoining when my son got older. I will never be back.

After a relationship of approximately 20 years, I find that the service provided for the continually increasing fees (120 per year increase each of the last two years) is not worth the experience. Over the last year, I’ve noticed and had to point out the following: 1. Massive mold breach on the ceiling of the shower area (shower hallway) – Sterling/Loudoun, VA. 2. Sticky substance on equipment (remained there for over 2 weeks) – Sterling/Loudoun, VA. 3. Employee/Trainer inappropriate, rudeness – See manager at Reson, VA.

I really like Life Time. The kids have fun and I get a good workout. I haven't don't too many classes as they get a little full but the gym and staff are very pleasant. I feel my family enjoys it, open at 430/500 am when I go and it's clean. Bells and whistles aren't bad. Had one little bump and it was resolved in a very professional manner. I can appreciate effort to make a customer happy. Yes here it is the reason I give 2.5 stars. THE SALON IS HEINOUS A RIP OFF AND UNACCOUNTABLE FOR THE CRAPPY Job they do. I spent a pretty penny for high/low life lights and got butchered with the worst job I've had in over ten years. Spend even more money to fix my hair back to normal without killing it. I called and never got a call back. Went up there and was told to wait but got ignored. Rude from beginning to end. Go work out do a class or swim. It's great. AVOID SALON!!!

Beautiful clubs but when it comes to customer service, they are absolutely AWFUL and frankly they don't care. Instead of trying to make things easy, they intentionally make things difficult. Member relations associates know that they aren't providing good service so intentionally refuse to give out their name. Think twice before doing business with this club. Being a loyal customer for years means nothing.

My family and I have been a member of Life Time Fitness for many years at other locations and absolutely loved it. Recently moved to Novi, MI area and joined the Novi club, and we (my family and I) hate it. The managers, teachers at child care, Kids academy person... All bunch of rude people. We enrolled our daughter in Kids academy at this club and drop her at the child center almost daily. The activity teachers are mostly 5-10 mins late and end classes early. The lady who checks kids into the Child center is super rude. We have spotted her shouting at kids a multiple times. Today the activity teacher for my child told her that she is too tired to teach today. Seriously? Can't deal with this anymore. Not returning to this club again.

One of the worst Life Time clubs in Metro Detroit. I've been a member at lifetime for more than 2 years and compared to Rochester and Troy Novi shouldn't be a gold member club. Considering that Troy isn't a gold member club facilities are far more superior. This isn't a one day experience I've been to this gym for more than a month. Not enough space for equipment, all crammed in together. Very loud music, so loud that you could hear even if you had your own music blasting in your earphones. Not enough toilet supplies, 1 lotion 1 shave cream for the whole men's changing room. Smelly showers. Squeaky equipment, feels like it's gonna break on you. Most of the equipment is always under use by training classes. Possibly the most Rude front desk assistant. I wouldn't recommend Novi and commerce township gym. I'd rather drive an hour than overpaying for this trashy gym.

I signed up for a membership on Thursday at end Of day 5-ish. So in setting my payments up I saw I had no money to cover all of the. The manager or membership associate, put notes on account not to charge full amount until the 8th. I then went to work Friday and got fired! I then emailed the welcome email stating that I lost my job and needed to cancel membership. So not even a full 24 hours went by and I tried to cancel. So after the holiday weekend I showed up on labor day and talked to manager on site. Then I hear I could have got all my 130 returned if I had not ever in my life been a member. I was a member 4 yrs ago. So I get no money back and have not used an hour of their services just cause I had in the past. What a joke! This setup is not good. I will spread the word about the terrible customer service and warn the returning customer.

Racist gym. I and my wife both asked for a quote for membership for our family for this gym. My quote was 50% more than the quote my wife got. It is very easy to tell from our names that I am Asian and my wife is **. Both quotes were given in the same day and by the same employee, Terry **. My quote is higher purely because of my race. The experience was appalling and disgusting. I have reported this to Texas Attorney General office and will proceed to expose this racist gym to the public. I am sure I am not the only one who was treated like this at this gym. If you were treated the same way, please also speak up. Do not be a silent victim.

I signed up for a month to month and wow they are on you day 1, 2, 3, 50 to get you to see a personal trainer or a group or something. I was traveling a lot and decided this was not the gym for me so I sent an email to cancel and guess what? That's a hassle too. You have to "stop by the gym" or send a letter with your signature on it. This is ridiculous. I sent the letter and they charged me anyway so basically they are blood suckers and what we all think about gym memberships. This one is NO DIFFERENT. Too bad because the facility is great, the employees Berkeley Heights, NJ are not.

I had terrible experience with manager of Lifetime Fitness at Rancho Niguel just happened couple of days ago. Mark **, National Sales Coach. I can't believe what just happened. Still in shock!! He was disgusted, angry, mean Person. He started to yelling at me with his angry face and embarrassed and humiliate me front of other peoples and front desk! They were looking at me. What did I do! So humiliating!!! He put one of his hand on his belly and with other hand point at me, I really thought he want to hit me!! It was so bad. He ruined my day. I am so upset. He disrespect me. I am so embarrassed the way he treat me. This is unethical behavior. He has no right to treat people like that.

The one that I went to was open 24 hrs so you can't beat that, most are only open to like 9 or 10 but 24 hrs. You can go any time of the day and get your work out and have everything there. They are very helpful. If you have questions or concerns they are there to help or recommend. I find they super friendly and even easy to just talk with. It's good. Never see any garbage lying around. It's kept up daily. I've seen staff keeping up with it all the time. Some health clubs smell like musty. Not this place. The price is competitive. And they are willing to work with you.

Hours gave plenty of time before, during and after main hours. The place was good, well lit, and seemed to work for everyone's hours. The hours helped when I was changing days and times at work. The staff was very friendly. They were always ready to help and gave great advice. I really appreciated all their efforts with helping me find my way around. The place was very clean. All showers and equipment were clean and sanitary. I felt like there were few issues with cleanliness. I look for places to do business with that I trust take into acct my health. I went with a friend of mine who has been a member for a long time. She has told me the due and fees are very reasonable. I hope to join soon when I have more funds. I am pleased with the place.

Usually weekdays from 9-5 some weekends, not many though however the times they have open for classes are great and offer many classes for people to take depending on what you would like to do. Super friendly, love children, instant friendship and I wouldn't trade that for anything in the world when it comes to working out to have someone actually care and come by and check up on you to see if you need tips and help is great. Super clean, they like to keep up on everything the best they can even though it might get crowded sometimes... they get it done and it's excellent. I pay a decent price, but you get what you pay for the help, the tips. You get what you pay for and you definitely get your money's worth in paying the price.

They are open 24 hours so it's helpful to anyone who seeks flexibility in their daily routine. Any place that is open 24 hours always has the edge. Their staff always tries to be helpful no matter how busy they are. They strive to help each person at any given time. This usually makes me feel more welcome than other places. They are really good about staying clean. They know gyms are becoming a competitive market and I firmly believe they understand the concept of remaining sanitary day in and day out. If it was more affordable I'd still be able to use their gym. They are a little pricier than others but the amount of amenities they offer somehow balances it out for most people.

Open 24 hours a day. Great indoor pool area, also has big outdoor pool. Very big and open exercise area with machines of all kinds and free weights. Polite, discreet, helpful staff members who work hard to keep the center very clean. Always ready to help, usually always smiling. Always have warm towels available. Very clean gym- the cleanest I've ever seen. Near the machines and all over the center, antibacterial wipes are available to customers to wipe off equipment after use. Locker rooms always smell fresh and are always being maintained by staff. Kind of expensive compared to many other gyms I've seen, however I think it's not so bad compared when you consider the quality of the gym.

Wish that they could have been 24/7, I would love to be able to come in after work or after class at night. Or on certain hours before work or school. Great people to help you out with your needs. They are great support and motivation. Their classes are amazing as well. Definitely worth the drive, time and effort. They always keep it clean, the equipment clean, and it smells relatively good. I cannot quite describe the smell because it's not all that familiar, but it's not a bad smell. Definitely a good, clean environment. I wish it wasn't as much as what it is but it definitely worth it in my opinion. I am able to save that up with work and it's a better deal than just a day pass.

The hours of operation worked really well in terms of them adhering to my busy schedule and allowing time for me to exercise and work out. I enjoyed the experience and I would recommend it. The staff was very friendly. They helped me get used to the place of work and showed me new ways to do things. They were very helpful, and would like to see more of their personalities in daily life. The cleanliness of the facilities was very good. The staff kept everything perfectly sanitized and met my standards, as everyone else's. It smelled very lovely as well in the facility, and would go back again. The cost and the membership fee are very reasonable. It is better than some gyms I had gone to previously, and would be happy if other gyms used this cost as a role model to up their sales game.

Life Time Fitness offers a variety of programs and amenities for its customers, ranging from basketball, and other training programs. I signed up for membership to Life Time because of its weight loss program and because of its exercise programs that would assist me in reaching my goals. The staff at Life Time are extremely friendly and encouraging in every program that the center offers. Great customer service is what will keep the customers and get new ones too. I would highly recommend Life Time as much for its customer service and friendliness, as I would for the various programs they offer.

Could be better hours. Need security to walk to cars at night. Hot tubs would be great too. Better towels and more healthy snack and beverage options. Super friendly staff. Very attentive to needs and requests. Willing to go above and beyond for clients and help find the perfect fitness routine and strategy. Any place could always be cleaner. Needs more of a deep clean more than a surface clean. Staff is busy so I understand. Maybe hire an outside service to do deep cleans. Best price out there for what you need. Could be more perks though. More programs and childcare assistance. Overall I'm happy with them though.