Life Time Fitness Reviews

I have been a member for 2 years and just cancelled. I have such a laundry list of reasons to not like this club. Every class I loved here was cancelled. The other classes I want to take are always waitlisted. The kids' evening babysitting service is never available. I once had an eyelash appointment with someone who ended up being 45 min late and then she text berated me for leaving even though I had another appointment to get to and it was her fault she was so late. Today was the last straw, we are celebrating my daughter’s birthday and wanted to go to the pool. My sister just flew in to celebrate and left her wallet at our house when she quickly packed to leave. Despite having been my guest in the past, they refused to let her in without her physical ID. She is so sweet and non-threatening, but the robots at the front desk were horrifically rude, offered no opportunity to speak to a manager and could not care less that it was my daughter’s birthday.

Had gone for years to Lifetime. Staff great. Club great. Froze my membership when my wife had health issues and our dog was dying of cancer. I literally froze my membership for one month. Upon arriving back my membership was increased by $60. I let the new GM know that the previous GM had kept my membership at a particular rate. I’m still trying to get the email from Comcast. I thought my word would be enough. I spoke to the new GM Zack and he was not helpful at all. Now also all the staff needs to wear suits. It’s a gym. Was nice. Now very uncomfortable there. My daughter loves it so for the time being I’ll stay. I’m extremely unhappy with the new situation. Obviously the freezing of one month caused a problem. Cancer isn’t fun. I found his response to my issue not acceptable. I’ll continue to look for the email via Comcast IT.

Dirty. Machines are old and broken. Management is awful. If you complain, they target you and bully you creating a hostile environment. Insanely unprofessional.

I came to this club (GREENSTREET) with high expectations of good service and friendly environment. When I first started I would notice that the men purposely walk around without support of their genitalia so that when you go into the locker room they can proceed to outwardly hit on you. There is “play” in the steam room and management and staff allow pictures and phones and video taping in the wet areas. I watched how one guy had his picture and video taken, got upset and complained to managers and I haven’t seen him since; His membership was suspended. We all know that this culture does not exist at every club and this location should be ashamed of themselves. One other member stated that this location is like a “high-end” bath house. Can’t make this up. This location needs to understand that the policies of allowing cameras in wet areas does not supersede the civil liberties and rights we have.

Lifetime Austin South is a physically and emotionally unsafe, volatile environment. Don’t be fooled by the facilities (trust me, there’s plenty of mold growing here which is an ongoing issue they avoid solving). There is much more to this place that meets the eye. Lifetime is NOT an upscale gym. I urge you not to enter into a contract with Lifetime Austin South for your own safety and protection. My safety is my utmost priority and I had to prioritize myself by leaving, as Lifetime does not protect its members by choice.

If you want an older member facility this one is for you! They have special coffee areas for them, they overuse the beds (be on there 30 min not 10) and having conversations on the equipment floor. It’s horrible they let too many of them in.

They advertise, and so does my health insurer, that they accept Silver Sneakers membership. They don't. They claim that their allotment for Silver Sneakers is full so they can't accommodate any more members. Well, in that case, I'm looking elsewhere to coincidentally sign-up my seven grandkids for membership also. I knew I would have to pay for their membership but when Lifetime's rep gave me his bull shit line, I decided to move on.

If you like taking a bath with someone in their underwear who just worked out or someone who just came out of the sauna all sweaty then this is the place for you. Management has turn a blind eye to this and they really don't care. What worse is I see men come into the jacuzzi unshowered in the gym shorts they worked out in with hairy backs and long beards and they rinse/dip their beards in the jacuzzi. Nasty.

I’ve been a member at this same location, Bloomingdale, for over 20 years. Since my retirement from teaching I’ve been a member of Silver Sneakers through my insurance and thus I was able to attend Lifetime free. Needless to say I was very happy about that until one day I was told that my membership has been cancelled! When I asked why they came up with a petty excuse that I didn’t follow the rules of entering or exiting the proper way! When asked what exactly they mean, they couldn’t tell me anymore because “it’s internal stuff”. I believe they want to do away with customers who aren’t paying the top membership fees even though they have paid it for the last 20 years! LifeTime’s Customer Relations department lacks fairness and business like manners!

Why do you keep raising rates by 15-20% per year at the same time the government is shut down? You don’t offer additional benefits but keep raising costs without any explanation from management. Give us more detail.