Life Time Fitness

Life Time Fitness

 3.0/5 (219 reviews)

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Overall Rating3.0 out of 5
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 23, 2023

They have a policy in place that actively discriminates against children with disabilities and this policy was never shared until today but is being fully enforced. My child has autism and despite multiple notifications of this and requests for them to call me down if he’s getting upset (because he is unable to regulate his emotions which is a big part of his diagnosis) have failed to do so. In fact they have made me feel horrible by saying that “parents were complaining about his behavior”. As if having a child who is not neurotypical isn’t hard enough now you are going to have staff tell in two separate instances that parents basically don’t like that he’s autistic?? Deloris the so called manager who seems more concerned with staying stationary and stuffing her face instead of actually walking around managing refused to make any accommodations at all. This as well as this policy is actually a direct violation of ADA according to my attorney.

Additionally, their policy is not something my child is even capable of following (again never mentioned until today - not at sign up nor during the two times I had to pick up my son early for his behavior). Deloris also was rude while I was speaking to her regarding this and took a call while I was mid sentence. She didn’t even apologize despite me audibly saying that was a rude thing to do. They have no one there trained to work with any child with any disability yet promote on their website “an inclusive environment for all”. I’m paying $40 a month to not even be able to have my child use the location because he is now suspended for 2 days (per the policy) for having autism. We are now having to drive 45 minutes to the North location where my son has no issues at all. Ag this point even if they did remedy this situation I still would feel completely uncomfortable having anyone in the South location anywhere near him at this point in time.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 16, 2023

Requested my membership be changed the senior citizen rate. Was NEVER told that the club I have been a member at for over 25 years was not included in the rate that was provided. When I was attempting to register online for fitness class, received message stating my membership did not allow me to register. When I inquired was told the club level changed and that I was grandfathered in and they were working through making the change. Over a 2 month period, contacted Life Time multiple times asking for the correction - Never received a response. When I contact again today, was told I would need to increase my membership/monthly fee to have access to the club I had been a member of for over 25 years. So, what I get from all of this is that they are liars and do not provide accurate membership information - only in it for the money. Club is not worth the money.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2023

    I've been a gym rat for a very long time; this gym feels like a cult to me; they use their own terminology, they use in-house trained instructors only, they are rigid in their policies and if there was a gym as convenient I would leave in a heartbeat. The classes are sub-quality, many instructors do not offer modifications.

    The yoga classes are useless (and yoga has always been my favorite). The pace is too fast and, again, they follow an in-house script.

    When Covid numbers were at a peak, the instructor had us do an exercise that requires breathing out as hard and fast as possible (breath of fire). In a packed setting. I held a towel over my face for that one. The people who run it can't think on their own; if there's a fire drill and members are outside in towels in 40 degree weather, they only open the entrance doors to let us back in. If they had opened the exit doors as well, we could have gone in more quickly. But they would have to have gone off-script.

    They have large screens in the front of the studio and even though the Zumba classes are packed, and visual access to the instructor is severely limited, they won't use technology to have the instructor on the monitors. And now they just told us it will cost an extra $150/month for pickleball (we are getting our membership paid for through Medicare Advantage). Pickleball had been included. That's quite a steep price to hit us with. I feel like it's cult-like and prefer smaller, more intimate gyms that offer the instructors more leeway and creativity.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 3, 2023

    My 8-year-old son and I were taking a shower in the family room at Life Time Fitness around 7pm and were traumatized by a male security who was a former police officer, loudly knocked on our glass shower door while we fully naked and aggressively told us that I was not supposed to be in there. I replied that my son was in the shower with me. He then waited for us to come out and entered the bathroom to explain why he banged on the door. I tried to accept his apology but later realized that if he was listening at the shower door, he would have heard me and my son talking.

    The next day my husband called GM to explain happened and he asked me if the security touched us and because he did not touch us, there was no grounds for termination. Then I asked if I should cancel my $400-a-month membership. He replied "what's my member number". I told him that we were coming to speak to him in person. When we arrived he was introducing himself to another member in front of me but he realized I was the person, he told me to make an appointment to speak to him. I was outraged.

    We no longer feel comfortable with this business because of the disregard for women and children. I feel when he saw an ** woman and a ** Man that he disregard our membership to the gym. There was no de-escalation process knowing we were upset and needed an explanation or apology for what happened. After speaking with corporate office, they denied the the security banged on the door and that we disrespected the front office. #karens

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 27, 2023

    I was charged fraudulently for 12 months from this gym conglomerate. I tried explaining to customer service that I went in and cancelled my membership and one of their employees kept it opened and just changed it. I never returned after I cancelled. But yet I was charged every month for a year. Please be careful. These big gyms are massive and will take your money and not return it because they feel like a signature is the end all be all. I’m a hard working woman. I paid every month I attended. When I canceled I never returned and they tell me, "We don’t see a signature so we can’t do anything about the money already taken." Not even a comp to the gym! I’m forever a disgruntled customer because they handled me so poorly. $1000 dollars I paid to them for a year and they have no decency or compassion. Customer service means everything to me and they just treat everyone like a number.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 8, 2022

    I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

    9 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: July 23, 2022

    It's been resolved. Thank you.

    Original review: July 21, 2022

    Do not send your kids to Life Time Summer camp. My 5 years old was left without lunch and Hydration more than once. She was forced to eat lunch on the floor of the dirty basketball court. She was left in the basketball court in her wet swimsuit shivering for almost an hour and they didn't bother to give her a towel or help her dry out. The staff are young kids and they trained by life time to lie and deceive you. Don't send your kids there!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2022

    A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

    They are money and power hungry snakes!!! I could not believe what management did. He said I got angry and cursed the company. Well I do have a adrenaline problem that they are looking for tumors in but I never got angry. Just got up and said that he didn't care about anything I was saying. Only that I needed to delete the conversation. So I told him I prayed that God would judge those that judged me wrong so they kicked me out. I cant wait to see what God does to this company. He never fails me!

    One thing I am not is a liar or cheat yet they treated me like that daily! Lied to many times by them! In the end God has the last word. If I'm a liar and not disabled then the judgments come on me but if they judged me unrighteously then may I have authority over them and never them over me. So sad as it was my only source to have a hot tub and pool which I need for my disease. May God be the judge!

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 2, 2021

    Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2021

    Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!

    I called the corporate office to inquire about the $41.49 increase per month. I spoke with Andrew in circles, and he was not CLEAR why my membership jumped in price. He did say he could bring it down a little- remove the magazine prescription (I never subscribed or agreed to) and could credit me $25.00. My membership fee would be $244 a month going forward. DON'T TRUST LIFETIME with your credit card. Most people do not look at their automatic credit card charges, which is EXACTLY what LIFETIME wants as a member.

    20 people found this review helpful
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    Life Time Fitness author review by Joey Thurman

    Life Time Fitness, also known as the Healthy Way of Life Company, is a privately held luxury fitness chain with 122 locations in 26 states and Canada. It offers resort-like fitness amenities, including swimming pools, basketball and racquetball courts, extensive group fitness classes, child centers, spas and personal training.

    • Group fitness: Life Time offers a vast array of classes for all fitness levels. These include indoor and outdoor cycling, yoga, swim, Pilates, strength training and many more.

    • State-of-the-art equipment: Life Time offers a large selection of fitness equipment in several spacious rooms. Equipment includes free weights, functional training equipment, resistance equipment, weight machines, cardio equipment and more.

    • Rock walls: Most Life Time locations feature rock walls with professional coaches to help make the experience safe and enjoyable. Children can also participate in rock wall climbing. Life Time offers both rock climbing classes and open climb.

    • Kid’s services: In addition to childcare services, Life Time also offers programming specifically for children of various ages, including classes like karate, yoga, foreign languages and music. Life Time also holds camps during summer and other school breaks. Some locations offer birthday parties, childcare for Parents’ Night Out, sports classes and more.

    • Spa services: Most Life Time locations offer spa services including hair cuts and color, massage, manicures and medical spa services. Non-members can also book services at a Life Time spa. Life Time offers pools, saunas and steam rooms for a spa-like experience.

    by Joey Thurman Fitness and Nutrition Advisor

    Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

    Life Time Fitness Company Information

    Company Name:
    Life Time Fitness