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Life Time Fitness

Life Time Fitness
Overall Satisfaction Rating 2.79/5
  • 5 stars
    31
  • 4 stars
    29
  • 3 stars
    24
  • 2 stars
    4
  • 1 stars
    59
Based on 147 ratings
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    Life Time Fitness Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: April 20, 2020

    Excellent facility, great trainers, modern equipment, child care for no cost!! When you check in, pleasant greeting, no pushy sales people, locker rooms clean, plenty of towels, soap, razors and lotion.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 9, 2020

    Very good health club. The club has everything that the person needs for a program. Kid programs and swimming pools. Child care while you work out. Clean facility all around including all the courts from basketball to racquet ball.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 8, 2020

      There is a wide range of equipment and activities available. The only thing I don't like is how some gyms only allow certain members. There is a ranking level (platinum, silver, gold) and if you aren't high enough, you can't go to that specific gym.

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      Rated with 5 stars
      Verified Reviewer
      Original review: April 5, 2020

      It’s been great since we first walked in for a tour. Can’t wait until they can reopen. The facility is spotless and the majority of the staff are excellent and go out of their way to help. It’s also terrific that they have PT and an Urgent Care clinic attached to the building.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Nov. 30, 2019

      Thank you once again for the generous opportunity to experience the Ajax Lifetime Facility from Nov.28-29th, 2019. I took full advantage of your facility. Over the course of three days, I used your pool twice for my laps and was impressed by the swim staff. The complimentary pilates session with Cristian was a delight having stretched fascial muscles that I didn’t know existed. Kelley’s Surrender meditative yin-yoga with extended poses strengthened and stretched my muscles. Her calm voice made the hour seem like minutes. Andrea’s barbell strength class worked every muscle as she reinforced and motived me to go further. Ana’s tabata’s class of high intensity had high expectations for every muscle group and I rose to meet them, thanks to her encouragement and modifications.

      Finally, Kimmel’s SOL yoga class was the icing on the cake of power yoga woven with ashtanga vinyasa. Her mesmerizing voice pushed my body to the max. Kimmel exudes an energy that few instructors display. Almost like a Sei He Ki feeling where mental/emotional/physical energy flows from the practice. I did try a couple of the weight machines, but was concerned my form wasn’t accurate and did not know what the electronic indicators meant. However, if I had asked a staff member I’m sure I would have been given direction.

      Overall, I was truly impressed with my three days. The only disadvantage to the the entire experience was my commute to the club, taking me 90 minutes round trip from home to club and back with clear roads and good weather. I will be joining Ajax Lifetime, once my existing membership with another fitness facility expires, when I’m back in the country and when weather conditions improve to ensure a safe commute. I will eventually be there sweating, with the rest of your members.

      Finally, thank you Dillon (Account Manager) for your kindness. As mentioned in our initial on boarding tour, I was impressed with your knowledge, your passions for my well being, your energy and your time. Never did I feel you were selling a “facility product”, but rather a “wellness solution”. All the best as you continue to making a difference in people’s lives.

      Sincerely

      Brian

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      2 people found this review helpful
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      Rated with 2 stars
      Verified Reviewer
      Original review: May 18, 2020

      I am stunned at the 5 star reviews. This gym has children running around everywhere! The sauna, hot tubs and gym. No one does anything! Then at the machines people are texting instead of working out!! Cannot even enjoy the outdoor pools as there are children crying and running everywhere. Not the gym for single people!

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      Rated with 3 stars
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      Verified Reviewer
      Original review: April 14, 2020

      Our family joined 14 years ago and are still active members. We are grateful for the gym. I have 3 opportunities for this franchise. Hire an RD who can meet people right where they are and give them the tools for evident change. This is what a skilled RD can do. Pay him/her accordingly. Lower the membership dues. They are too high causing this club to be for those already fit- financially and physically. I don’t see people transformed longterm. Isn’t that the mission?

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      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 12, 2020

      Canceled my membership over the summer and received an offer to put my account on hold for free for six months. I thought this would be a good idea in case I changed my mind and wanted to rejoin. After accepting the offer, I received an email stating that it would actually be $10 a month to keep a hold on the account, so I responded to Tracey, the person who sent the email, and said that I just wanted to cancel as originally intended because of the fee. I got a response that said everything is "all set with the agreed arrangement."

      At the beginning of the month, I noticed Life Time charged the amount of monthly dues to my account. I called, and the person at the front desk told me that they had actually been charging the $10 for the past 6 months, but I hadn't noticed because it was a small amount. They also said I would need to come in and sign another cancellation agreement. I already signed one, and Tracey responded to my email over the summer saying everything was all set. I left a voicemail for Tracey about getting a refund, sent an email, and left a voicemail for Pat, the general manager. It's been a week and I still haven't heard anything from either of them.

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      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 29, 2020

      Overnight manager Jose ** called police to remove us from the facility. It began with an emotional phone call I was having in the near empty locker room at 11:30pm. Attendant Lily overheard the entire conversation and actually saw me crying. Despite my obvious distress, after the conversation was over Lily decided to approach me just to say that there is no yelling allowed in the women's locker room. This was very insensitive and really unnecessary. The locker room is empty now. The call ended. Leave me alone.

      During this time, my boyfriend was being approached by Jose in the men's locker room. Although he had no knowledge and no responsibility for what was occurring next door, Jose decided to inform him that I was yelling in the locker room and that if it continued he would kick us both out! So, upset at the way things were being handled by staff, I went to Jose to clear things up. Since staff was making such a big fuss over my tone of voice in the locker room, I wanted a physical copy of Lifetime's policy. His exact response to me was "I don't have time to print it for you." That is the most unprofessional and derogatory response I had ever received from a "manager". The conversation continued with us questioning him on why he decided to handle this minor incident in this way. He stood with his hands in his pockets and looking at his phone from time to time. He never apologized for the misunderstanding.

      The conversation was not going anywhere and no care or concern was being shown. No solution was being brought up, and Jose made no effort at all to diffuse the situation to ensure I left on a positive note. That is what his role as a manager is to do! As I became increasingly frustrated and upset with his demeanor I asked him how he was planning to service us as members and conclude this incident. He gave me a dumbfounded look, shrugged and said that he would do nothing. I promise you I am not making this up at all. We were both completely floored that we were actually speaking to a manager at Lifetime.

      Finally, with plans to reach out to higher management, I asked for his first and last name in which he told us he did not have to and would not provide us (although managers last names are made readily available to members). At this point my boyfriend and I knew he was purposely escalating the situation. Any reasonable person would become angry with how they are being treated and spoken to in the lobby of a facility in which they are members who pay $280 a month. When Jose began to notice how angry I was getting, rather than work harder to come to a resolution he called police to have us forcibly removed from the club!

      We were treated like trespassers and criminals and forced to leave in a hurry. It never, ever, should have amounted to that and if they didn't have someone as disgusting, despicable, incompetent and arrogant as Jose ** it never would have. The way the situation was handled from start to finish was completely unacceptable and completely unforgivable.

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      10 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 4, 2020

      Please read every word you sign BEFORE you sign anything from these ripoff con artists! And for goodness sake pay close attention to their overpriced food and beverages that are absolutely ludicrous. Very little nutrition at huge costs! They will never stop billing your credit card. It is a nightmare to get them to stop taking any amount they can get at anytime of the month possible. Please read everything online before you sign up for the "free" trial that will cost you a fortune.

      10 people found this review helpful
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      Life Time Fitness author review by Joey Thurman

      Life Time Fitness, also known as the Healthy Way of Life Company, is a privately held luxury fitness chain with 122 locations in 26 states and Canada. It offers resort-like fitness amenities, including swimming pools, basketball and racquetball courts, extensive group fitness classes, child centers, spas and personal training.

      • Group fitness: Life Time offers a vast array of classes for all fitness levels. These include indoor and outdoor cycling, yoga, swim, Pilates, strength training and many more.

      • State-of-the-art equipment: Life Time offers a large selection of fitness equipment in several spacious rooms. Equipment includes free weights, functional training equipment, resistance equipment, weight machines, cardio equipment and more.

      • Rock walls: Most Life Time locations feature rock walls with professional coaches to help make the experience safe and enjoyable. Children can also participate in rock wall climbing. Life Time offers both rock climbing classes and open climb.

      • Kid’s services: In addition to childcare services, Life Time also offers programming specifically for children of various ages, including classes like karate, yoga, foreign languages and music. Life Time also holds camps during summer and other school breaks. Some locations offer birthday parties, childcare for Parents’ Night Out, sports classes and more.

      • Spa services: Most Life Time locations offer spa services including hair cuts and color, massage, manicures and medical spa services. Non-members can also book services at a Life Time spa. Life Time offers pools, saunas and steam rooms for a spa-like experience.

      by Joey Thurman Fitness and Nutrition Expert

      Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

      Life Time Fitness Company Information

      Company Name:
      Life Time Fitness
      Website:
      www.lifetimefitness.com