Life Time Fitness
Overall Satisfaction Rating
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Based on 18 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Life Time Fitness

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Last updated: Feb. 2, 2018

18 Life Time Fitness Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 2, 2018

After a relationship of approximately 20 years, I find that the service provided for the continually increasing fees (120 per year increase each of the last two years) is not worth the experience. Over the last year, I’ve noticed and had to point out the following: 1. Massive mold breach on the ceiling of the shower area (shower hallway) – Sterling/Loudoun, VA. 2. Sticky substance on equipment (remained there for over 2 weeks) – Sterling/Loudoun, VA. 3. Employee/Trainer inappropriate, rudeness – See manager at Reson, VA.

In addition the what I’ve pointed out, the following are also representative of a degraded experience: 1. Razor blades, gum, towels and the like in shower stalls, Sterling, VA. 2. Clocks continually out of sync in workout area (3 clocks all with times 10+ min’s apart), Sterling and Reston, VA. 3. Overly loud “aerobic area” music playing (for some sort of class) in the evenings, Sterling, VA. 4. Reduced offering of video service on aerobic equipment (channels dropped), Sterling and Reston, VA. It seems to me that reducing the experience AND increasing fees ($120 per year for each of the last two years) is not commensurate with a desire to retain customers.

I contacted the “Customer Relations” number to discuss and mostly all I received was what appeared to be someone stating policy: That I can cancel, but will be paying for one additional month of service for the cancellation to take place, and that “Life Time reserves the right to increase fees from time to time”. Whereas I would like to continue our relationship, I honestly refuse to do so with the current situation of experience being degraded and fees going up.

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Verified Reviewer
Original review: Jan. 27, 2018

I really like Life Time. The kids have fun and I get a good workout. I haven't don't too many classes as they get a little full but the gym and staff are very pleasant. I feel my family enjoys it, open at 430/500 am when I go and it's clean. Bells and whistles aren't bad. Had one little bump and it was resolved in a very professional manner. I can appreciate effort to make a customer happy. Yes here it is the reason I give 2.5 stars. THE SALON IS HEINOUS A RIP OFF AND UNACCOUNTABLE FOR THE CRAPPY Job they do. I spent a pretty penny for high/low life lights and got butchered with the worst job I've had in over ten years. Spend even more money to fix my hair back to normal without killing it. I called and never got a call back. Went up there and was told to wait but got ignored. Rude from beginning to end. Go work out do a class or swim. It's great. AVOID SALON!!!

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Verified Reviewer Verified Buyer
Original review: Jan. 9, 2018

Beautiful clubs but when it comes to customer service, they are absolutely AWFUL and frankly they don't care. Instead of trying to make things easy, they intentionally make things difficult. Member relations associates know that they aren't providing good service so intentionally refuse to give out their name. Think twice before doing business with this club. Being a loyal customer for years means nothing.

7 people found this review helpful
Verified Reviewer
Original review: Oct. 5, 2017

My family and I have been a member of Life Time Fitness for many years at other locations and absolutely loved it. Recently moved to Novi, MI area and joined the Novi club, and we (my family and I) hate it. The managers, teachers at child care, Kids academy person... All bunch of rude people. We enrolled our daughter in Kids academy at this club and drop her at the child center almost daily. The activity teachers are mostly 5-10 mins late and end classes early. The lady who checks kids into the Child center is super rude. We have spotted her shouting at kids a multiple times. Today the activity teacher for my child told her that she is too tired to teach today. Seriously? Can't deal with this anymore. Not returning to this club again.

5 people found this review helpful
Verified Reviewer
Original review: Sept. 12, 2017

One of the worst Life Time clubs in Metro Detroit. I've been a member at lifetime for more than 2 years and compared to Rochester and Troy Novi shouldn't be a gold member club. Considering that Troy isn't a gold member club facilities are far more superior. This isn't a one day experience I've been to this gym for more than a month. Not enough space for equipment, all crammed in together. Very loud music, so loud that you could hear even if you had your own music blasting in your earphones. Not enough toilet supplies, 1 lotion 1 shave cream for the whole men's changing room. Smelly showers. Squeaky equipment, feels like it's gonna break on you. Most of the equipment is always under use by training classes. Possibly the most Rude front desk assistant. I wouldn't recommend Novi and commerce township gym. I'd rather drive an hour than overpaying for this trashy gym.

5 people found this review helpful
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Verified Reviewer
Original review: Sept. 5, 2017

I signed up for a membership on Thursday at end Of day 5-ish. So in setting my payments up I saw I had no money to cover all of the. The manager or membership associate, put notes on account not to charge full amount until the 8th. I then went to work Friday and got fired! I then emailed the welcome email stating that I lost my job and needed to cancel membership. So not even a full 24 hours went by and I tried to cancel. So after the holiday weekend I showed up on labor day and talked to manager on site. Then I hear I could have got all my 130 returned if I had not ever in my life been a member. I was a member 4 yrs ago. So I get no money back and have not used an hour of their services just cause I had in the past. What a joke! This setup is not good. I will spread the word about the terrible customer service and warn the returning customer.

8 people found this review helpful
Verified Reviewer
Original review: Aug. 3, 2017

Racist gym. I and my wife both asked for a quote for membership for our family for this gym. My quote was 50% more than the quote my wife got. It is very easy to tell from our names that I am Asian and my wife is **. Both quotes were given in the same day and by the same employee, Terry **. My quote is higher purely because of my race. The experience was appalling and disgusting. I have reported this to Texas Attorney General office and will proceed to expose this racist gym to the public. I am sure I am not the only one who was treated like this at this gym. If you were treated the same way, please also speak up. Do not be a silent victim.

15 people found this review helpful
Verified Reviewer
Original review: July 1, 2017

I signed up for a month to month and wow they are on you day 1, 2, 3, 50 to get you to see a personal trainer or a group or something. I was traveling a lot and decided this was not the gym for me so I sent an email to cancel and guess what? That's a hassle too. You have to "stop by the gym" or send a letter with your signature on it. This is ridiculous. I sent the letter and they charged me anyway so basically they are blood suckers and what we all think about gym memberships. This one is NO DIFFERENT. Too bad because the facility is great, the employees Berkeley Heights, NJ are not.

16 people found this review helpful
Verified Reviewer
Original review: March 9, 2017

I had terrible experience with manager of Lifetime Fitness at Rancho Niguel just happened couple of days ago. Mark **, National Sales Coach. I can't believe what just happened. Still in shock!! He was disgusted, angry, mean Person. He started to yelling at me with his angry face and embarrassed and humiliate me front of other peoples and front desk! They were looking at me. What did I do! So humiliating!!! He put one of his hand on his belly and with other hand point at me, I really thought he want to hit me!! It was so bad. He ruined my day. I am so upset. He disrespect me. I am so embarrassed the way he treat me. This is unethical behavior. He has no right to treat people like that.

I just wanted to get some information. I didn't know the place. I was riding my bike and I just stopped at cafe from patio entrance wanted to buy healthy juice. Because I didn't have lock for my bike I asked people working at the cafe in the club to leave my bike at the patio. I was told it's ok. Then I went inside to buy carrot juice. I was told they don't have carrot juice only smoothies. Then I asked them to use a restroom and on my way to restroom noticed hair salon and spa in the club. Then I stopped at the desk. Asked for information. The girl at salon offered me tour for membership. I thought it is close to my house. I can try. So asked me to wait. I sat and wait for the tour guide. All of sudden that person manager show up and start to ask me question. Where did come and started yelling and with angry face nonstop ask me "Did you come from front desk" and etc. I had no idea what he is talking and why he was angry and yelling at me.

I was so embarrassed and upset. I told him "you have no right to talk to me like that," and I asked for manager. He said he is a manager!! What a terrible person and manager. I asked for his card and he left and told me he doesn't want to talk to me. I was very upset. Left the club almost shaking!! This is not right. Unethical and humiliating. I need someone. Please help me to send me complaint to person in charge.

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18 people found this review helpful
Verified Reviewer
Original review: Sept. 15, 2016

The one that I went to was open 24 hrs so you can't beat that, most are only open to like 9 or 10 but 24 hrs. You can go any time of the day and get your work out and have everything there. They are very helpful. If you have questions or concerns they are there to help or recommend. I find they super friendly and even easy to just talk with. It's good. Never see any garbage lying around. It's kept up daily. I've seen staff keeping up with it all the time. Some health clubs smell like musty. Not this place. The price is competitive. And they are willing to work with you.

3 people found this review helpful
Verified Reviewer
Original review: Sept. 14, 2016

Hours gave plenty of time before, during and after main hours. The place was good, well lit, and seemed to work for everyone's hours. The hours helped when I was changing days and times at work. The staff was very friendly. They were always ready to help and gave great advice. I really appreciated all their efforts with helping me find my way around. The place was very clean. All showers and equipment were clean and sanitary. I felt like there were few issues with cleanliness. I look for places to do business with that I trust take into acct my health. I went with a friend of mine who has been a member for a long time. She has told me the due and fees are very reasonable. I hope to join soon when I have more funds. I am pleased with the place.

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Verified Reviewer
Original review: Sept. 12, 2016

Usually weekdays from 9-5 some weekends, not many though however the times they have open for classes are great and offer many classes for people to take depending on what you would like to do. Super friendly, love children, instant friendship and I wouldn't trade that for anything in the world when it comes to working out to have someone actually care and come by and check up on you to see if you need tips and help is great. Super clean, they like to keep up on everything the best they can even though it might get crowded sometimes... they get it done and it's excellent. I pay a decent price, but you get what you pay for the help, the tips. You get what you pay for and you definitely get your money's worth in paying the price.

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Verified Reviewer
Original review: Sept. 9, 2016

They are open 24 hours so it's helpful to anyone who seeks flexibility in their daily routine. Any place that is open 24 hours always has the edge. Their staff always tries to be helpful no matter how busy they are. They strive to help each person at any given time. This usually makes me feel more welcome than other places. They are really good about staying clean. They know gyms are becoming a competitive market and I firmly believe they understand the concept of remaining sanitary day in and day out. If it was more affordable I'd still be able to use their gym. They are a little pricier than others but the amount of amenities they offer somehow balances it out for most people.

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Verified Reviewer
Original review: Sept. 7, 2016

Open 24 hours a day. Great indoor pool area, also has big outdoor pool. Very big and open exercise area with machines of all kinds and free weights. Polite, discreet, helpful staff members who work hard to keep the center very clean. Always ready to help, usually always smiling. Always have warm towels available. Very clean gym- the cleanest I've ever seen. Near the machines and all over the center, antibacterial wipes are available to customers to wipe off equipment after use. Locker rooms always smell fresh and are always being maintained by staff. Kind of expensive compared to many other gyms I've seen, however I think it's not so bad compared when you consider the quality of the gym.

3 people found this review helpful
Verified Reviewer
Original review: Sept. 6, 2016

Wish that they could have been 24/7, I would love to be able to come in after work or after class at night. Or on certain hours before work or school. Great people to help you out with your needs. They are great support and motivation. Their classes are amazing as well. Definitely worth the drive, time and effort. They always keep it clean, the equipment clean, and it smells relatively good. I cannot quite describe the smell because it's not all that familiar, but it's not a bad smell. Definitely a good, clean environment. I wish it wasn't as much as what it is but it definitely worth it in my opinion. I am able to save that up with work and it's a better deal than just a day pass.

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Verified Reviewer
Original review: Sept. 5, 2016

The hours of operation worked really well in terms of them adhering to my busy schedule and allowing time for me to exercise and work out. I enjoyed the experience and I would recommend it. The staff was very friendly. They helped me get used to the place of work and showed me new ways to do things. They were very helpful, and would like to see more of their personalities in daily life. The cleanliness of the facilities was very good. The staff kept everything perfectly sanitized and met my standards, as everyone else's. It smelled very lovely as well in the facility, and would go back again. The cost and the membership fee are very reasonable. It is better than some gyms I had gone to previously, and would be happy if other gyms used this cost as a role model to up their sales game.

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Verified Reviewer
Original review: Sept. 4, 2016

Life Time Fitness offers a variety of programs and amenities for its customers, ranging from basketball, and other training programs. I signed up for membership to Life Time because of its weight loss program and because of its exercise programs that would assist me in reaching my goals. The staff at Life Time are extremely friendly and encouraging in every program that the center offers. Great customer service is what will keep the customers and get new ones too. I would highly recommend Life Time as much for its customer service and friendliness, as I would for the various programs they offer.

The center at the location that I attended was and is always very clean, neat, and tidy. When customers walk in they will find the equipment and everything aesthetically pleasing. I am very happy and pleased with its cleanliness and would rate or score it very high. The pricing at Life Time varies from program to program, whether you work out with and use a personal trainer (starting price generally around $75), group swimming programs for kids $50), and weight loss program, and others. Overall, I'm satisfied with the pricing, which I can customize according to my workout and dieting needs. I feel like am getting value for the price and services rendered or received.

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Verified Reviewer
Original review: Aug. 31, 2016

Could be better hours. Need security to walk to cars at night. Hot tubs would be great too. Better towels and more healthy snack and beverage options. Super friendly staff. Very attentive to needs and requests. Willing to go above and beyond for clients and help find the perfect fitness routine and strategy. Any place could always be cleaner. Needs more of a deep clean more than a surface clean. Staff is busy so I understand. Maybe hire an outside service to do deep cleans. Best price out there for what you need. Could be more perks though. More programs and childcare assistance. Overall I'm happy with them though.

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Life Time Fitness expert review by ConsumerAffairs

Life Time Fitness, also known as the Healthy Way of Life Company, is a privately held luxury fitness chain with 122 locations in 26 states and Canada. It offers resort-like fitness amenities, including swimming pools, basketball and racquetball courts, extensive group fitness classes, child centers, spas and personal training.

  • Group fitness: Life Time offers a vast array of classes for all fitness levels. These include indoor and outdoor cycling, yoga, swim, Pilates, strength training and many more.

  • State-of-the-art equipment: Life Time offers a large selection of fitness equipment in several spacious rooms. Equipment includes free weights, functional training equipment, resistance equipment, weight machines, cardio equipment and more.

  • Rock walls: Most Life Time locations feature rock walls with professional coaches to help make the experience safe and enjoyable. Children can also participate in rock wall climbing. Life Time offers both rock climbing classes and open climb.

  • Kid’s services: In addition to childcare services, Life Time also offers programming specifically for children of various ages, including classes like karate, yoga, foreign languages and music. Life Time also holds camps during summer and other school breaks. Some locations offer birthday parties, childcare for Parents’ Night Out, sports classes and more.

  • Spa services: Most Life Time locations offer spa services including hair cuts and color, massage, manicures and medical spa services. Non-members can also book services at a Life Time spa. Life Time offers pools, saunas and steam rooms for a spa-like experience.

  • Best for: those who want a luxury fitness experience, fitness novices, athletes and fitness buffs.

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