Life Time Fitness

They have a policy in place that actively discriminates against children with disabilities and this policy was never shared until today but is being fully enforced. My child has autism and despite multiple notifications of this and requests for them to call me down if he’s getting upset (because he is unable to regulate his emotions which is a big part of his diagnosis) have failed to do so. In fact they have made me feel horrible by saying that “parents were complaining about his behavior”. As if having a child who is not neurotypical isn’t hard enough now you are going to have staff tell in two separate instances that parents basically don’t like that he’s autistic?? Deloris the so called manager who seems more concerned with staying stationary and stuffing her face instead of actually walking around managing refused to make any accommodations at all. This as well as this policy is actually a direct violation of ADA according to my attorney.

Requested my membership be changed the senior citizen rate. Was NEVER told that the club I have been a member at for over 25 years was not included in the rate that was provided. When I was attempting to register online for fitness class, received message stating my membership did not allow me to register. When I inquired was told the club level changed and that I was grandfathered in and they were working through making the change. Over a 2 month period, contacted Life Time multiple times asking for the correction - Never received a response. When I contact again today, was told I would need to increase my membership/monthly fee to have access to the club I had been a member of for over 25 years. So, what I get from all of this is that they are liars and do not provide accurate membership information - only in it for the money. Club is not worth the money.

I've been a gym rat for a very long time; this gym feels like a cult to me; they use their own terminology, they use in-house trained instructors only, they are rigid in their policies and if there was a gym as convenient I would leave in a heartbeat. The classes are sub-quality, many instructors do not offer modifications.

The yoga classes are useless (and yoga has always been my favorite). The pace is too fast and, again, they follow an in-house script.

My 8-year-old son and I were taking a shower in the family room at Life Time Fitness around 7pm and were traumatized by a male security who was a former police officer, loudly knocked on our glass shower door while we fully naked and aggressively told us that I was not supposed to be in there. I replied that my son was in the shower with me. He then waited for us to come out and entered the bathroom to explain why he banged on the door. I tried to accept his apology but later realized that if he was listening at the shower door, he would have heard me and my son talking.

I was charged fraudulently for 12 months from this gym conglomerate. I tried explaining to customer service that I went in and cancelled my membership and one of their employees kept it opened and just changed it. I never returned after I cancelled. But yet I was charged every month for a year. Please be careful. These big gyms are massive and will take your money and not return it because they feel like a signature is the end all be all. I’m a hard working woman. I paid every month I attended. When I canceled I never returned and they tell me, "We don’t see a signature so we can’t do anything about the money already taken." Not even a comp to the gym! I’m forever a disgruntled customer because they handled me so poorly. $1000 dollars I paid to them for a year and they have no decency or compassion. Customer service means everything to me and they just treat everyone like a number.

I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

Do not send your kids to Life Time Summer camp. My 5 years old was left without lunch and Hydration more than once. She was forced to eat lunch on the floor of the dirty basketball court. She was left in the basketball court in her wet swimsuit shivering for almost an hour and they didn't bother to give her a towel or help her dry out. The staff are young kids and they trained by life time to lie and deceive you. Don't send your kids there!

A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!