Life Time Fitness Reviews

I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

It's been resolved. Thank you.

A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!

I have been a member since 2008. On several occasions I have tried to cancel my membership for various reasons, life changes, loss of job, lack of use etc. This club (pre-COVID) requires you to physically go into a location to cancel. This is so that they can pressure you into keeping your membership face to face by offering holds etc. I have taken them up on those offers a few times in hopes of recovering and being able to resume my membership.

I’ve been a member for well over 10 years. They keep upping the rates even on loyal members. This company is full of nothing but liars and thieves. Patiently waiting for the day they fall. They only care about $.

My family and I have been members of the Bridgewater NJ facility for over a year. Obviously, the virus hit and they were forced to suspend business. On August 28, 2020 we submitted a hold as per their instructions, as the government had approved reopening and I have a chronic respiratory issue, and did not feel it would be prudent. After reviewing our credit cards it turns out they never stop charging us. While I foolishly did not monitor our credit card better, their contention is that even they were informed of our suspension status they could not refund the money as it was over thirty days.

The whole point of joining Life Time, aside from the classes were for its 24/7 facilities. The pricing is high, however it was justified by the running maintenance of it being all day & night. It now has the same hours as every other gym - or worse, and the classes are too few and too hard to come by with the new covid stipulations. Why am I paying the same high price for half of your delivery? Furthermore you are no longer abiding by the terms of the contract stating the amount of money we are paying for what was to be a 24/7 facility? This needs to be addressed & handled...

The stupid policy this place created in response to Covid is asinine. There is already ridiculous policy concerning swimming kids and adult feet having to be in the water even though the kids can swim perfect not to mention they can stand up in the water. Now though I get harassed for not wearing a mask even though I don’t have to wear a mask while I workout. Originally I was told I just had to wear a mask to come in but I could go put it in a locker to workout. They have now made it so I have to wear a mask even in between changing machines which is stupid. What do I do with a mask in between? Put it on the floor? Contaminate it that’s a guarantee.

They re-opened while the COVID pandemic is on and are constrained by law on how many people they can accommodate in an indoor group class. Yet they are charging full membership fees. This has resulted in long wait lists and outdoor classes in high heat and uneven terrain. Today it is 92 F and the class is outdoors. There is no one using the indoor room (Gym2) and yet it is outdoors. No one EVER picks up the phone.

Lifetime Fitness is consistently poor at Custer service. After 10 years and spending thousands of dollars I canceled my membership. They charged me for March and the club was closed March 16 and they disputed my charge. This is insanity and poor service. Management has never fixed the water fountains for 4 years. Warm water. The nets between the courts have holes. I quit because I could no longer handle the awful service.

I went in person to cancel our family's Lifetime membership. I sat with an associate in their office to finish the process. I asked, "Do I need a receipt of confirmation?" They said, "No, you're good to go." 8 months later, I discovered that they've been continuing to charge me for the membership, the total amounting to $1600. After refuting in person at the gym, and even calling the manager at the Lifetime HQ, they all gave me the same response: "You should have looked out for a confirmation email," and "If I were you, I would have found out the next month by looking at my bank statements."

I am stunned at the 5 star reviews. This gym has children running around everywhere! The sauna, hot tubs and gym. No one does anything! Then at the machines people are texting instead of working out!! Cannot even enjoy the outdoor pools as there are children crying and running everywhere. Not the gym for single people!

Excellent facility, great trainers, modern equipment, child care for no cost!! When you check in, pleasant greeting, no pushy sales people, locker rooms clean, plenty of towels, soap, razors and lotion.

Our family joined 14 years ago and are still active members. We are grateful for the gym. I have 3 opportunities for this franchise. Hire an RD who can meet people right where they are and give them the tools for evident change. This is what a skilled RD can do. Pay him/her accordingly. Lower the membership dues. They are too high causing this club to be for those already fit- financially and physically. I don’t see people transformed longterm. Isn’t that the mission?

Very good health club. The club has everything that the person needs for a program. Kid programs and swimming pools. Child care while you work out. Clean facility all around including all the courts from basketball to racquet ball.

There is a wide range of equipment and activities available. The only thing I don't like is how some gyms only allow certain members. There is a ranking level (platinum, silver, gold) and if you aren't high enough, you can't go to that specific gym.

It’s been great since we first walked in for a tour. Can’t wait until they can reopen. The facility is spotless and the majority of the staff are excellent and go out of their way to help. It’s also terrific that they have PT and an Urgent Care clinic attached to the building.

Canceled my membership over the summer and received an offer to put my account on hold for free for six months. I thought this would be a good idea in case I changed my mind and wanted to rejoin. After accepting the offer, I received an email stating that it would actually be $10 a month to keep a hold on the account, so I responded to Tracey, the person who sent the email, and said that I just wanted to cancel as originally intended because of the fee. I got a response that said everything is "all set with the agreed arrangement."

Overnight manager Jose ** called police to remove us from the facility. It began with an emotional phone call I was having in the near empty locker room at 11:30pm. Attendant Lily overheard the entire conversation and actually saw me crying. Despite my obvious distress, after the conversation was over Lily decided to approach me just to say that there is no yelling allowed in the women's locker room. This was very insensitive and really unnecessary. The locker room is empty now. The call ended. Leave me alone.

Please read every word you sign BEFORE you sign anything from these ripoff con artists! And for goodness sake pay close attention to their overpriced food and beverages that are absolutely ludicrous. Very little nutrition at huge costs! They will never stop billing your credit card. It is a nightmare to get them to stop taking any amount they can get at anytime of the month possible. Please read everything online before you sign up for the "free" trial that will cost you a fortune.

30 Day Scam. My husband found out we were relocating in less than 2 weeks and unfortunately there is no Lifetime in the area. After explaining our situation to the Guest Relations team at Romeoville IL location and both CiCi & Amy at the Corporate office all that was said is, "sorry but there's nothing we can do." After 10+ years of business from my family you'd think they'd consider waving the $66 cancellation fee. My husband and I are disgusted with the way this company handled our situation and will be making it known to all family members and communities as we continue to travel with his job. Needless to say we will never be lifetime members again.

Thank you once again for the generous opportunity to experience the Ajax Lifetime Facility from Nov.28-29th, 2019. I took full advantage of your facility. Over the course of three days, I used your pool twice for my laps and was impressed by the swim staff. The complimentary pilates session with Cristian was a delight having stretched fascial muscles that I didn’t know existed. Kelley’s Surrender meditative yin-yoga with extended poses strengthened and stretched my muscles. Her calm voice made the hour seem like minutes. Andrea’s barbell strength class worked every muscle as she reinforced and motived me to go further. Ana’s tabata’s class of high intensity had high expectations for every muscle group and I rose to meet them, thanks to her encouragement and modifications.

I would give 0 stars if I could. Very disappointed with this gym. I switched to this gym because it was closer to my home and "provided" activities for children. What a joke that was. The ballet for my daughter was an overfilled room with kids holding onto a table because there was no ballet bar to use. In order to drop off my daughter who is a member, my wife had to join and pay 105.00 to bring her to class for 45 mins. My wife just had a baby so she's unable to workout and they asked for a doctor's note. Seriously? I normally drive my daughter and I'm a member and I have 2 guest passes per month but they still said she had to join.

I tried canceling my service with them. 2 months later still has not been canceled. I keep getting emails upon emails about my delinquent account. I keep telling them I have canceled my services. I never realized you need to give them a 30 day notice. I guess technically it's been 72 days, yet they keep charging me and unwilling to fix the problem. Also they added on a magazine charge which I was unaware of. They also started to raise the price on me. Never notified me or explained why. The cost increase by 11 dollars which is not that much, but it is the principal of the thing. Think twice before getting a membership at Life Time Fitness!!

Today I visited Spa in Lifetime Vernon Hills. Had chipless manicure. Honestly, it was the worst service I had ever had. Unprofessional. The nail technician had many years experience by her words but not in this service. I was very disappointed. And was charged 59$!!! For what??? I will attach the pics. Manager should be more patient to choose the right staff.

You shouldn't have a problem cancelling with these guys if you're local and changing gyms, but if you have an life event and move away, sell your home, have an injury, you may be on a hook for a few extra months because simply calling or emailing, letting them know that you won't be needing a membership isn't enough. After being derailed by life occurrences recently, I attempted to cancel my membership by phone, to no avail. They urged that I come in, which was impossible at the time. Further, after a series of emails, sending sign statements, none of it was good enough. Ultimately I had to send certified mail. However, since we were in the first couple of days in the new month, I was on the hook for paying an additional $300. You'd think paying about 4k a year for a gym membership, they'd eventually want you back...

Total negative attitude comes from the 20-somethings that run this business. Pathetic excuses for cancelling membership (write and MAIL letter..), to the usual clubs under constant construction and closed amenities without any regard to credit to members. Don't waste your money here - use a local, smaller gym that cares about its customers.

ENTER AT YOUR OWN RISK!!!! BEWARE!!! This organization is like a cult! "Come join us!" It's all happiness and smiles.... Until you try to leave.... They'll stalk you like the hounds of hell! I cancelled my membership. I was moving out of the area and there was no LT where I was moving to. This was unacceptable to them. I had to COME IN and sign their form. No they couldn't attach it to an email. Or, I could send a certified letter. Really, certified snail mail?!? Now they are going to pursue me for collection of money they aren't entitled to.. BUYER BEWARE!!! ENTER AT YOUR OWN RISK!!!