Life Time Fitness Reviews

I have been a dedicated member of this gym for 16 years, and what I've witnessed recently is nothing short of betrayal to loyal members and extreme greed as Life Time has been engaging in non-stop price gouging. My membership dues have increased from $89 in 2019 to $149 in 2023, over 67% in less than 4 years. 2.5 of those 4 years were during the pandemic.

Effective January 1, 2024, Lifetime Fitness will limit Medicare supplemental Insurance memberships by the time and days the club can be accessed, unless additional money is paid. The club, of course denies that it is limiting membership access to a specific class of people. I have been a paying member at the Maple Grove location before it WAS Lifetime. I just retired and took advantage of my supplemental insurance benefit that included free membership. Whether it is discriminatory or not (I am sure their attorneys have covered all of those bases), is it also their right to limit whoever they want to become members? It is a fact that this decision negatively impacts a class of people who are of a certain age and/or disability. They are basically telling me that I can go there to be surrounded with a certain class of people or pay a price.

After over 3 years I’m no longer a member at this fitness center Tempe, AZ, lately it’s been unpleasant. It’s very crowded for one and the kids academy is truly awful. Kelsey S. manager at the kids club very unmotivated incompetent and unprofessional. Completely discriminated my kids. I’ll definitely pass on my experience.

First, Life Time is a fabulous place to workout, but a very very expensive place. I cancelled my membership in August of 2023. One would think that my last payment would see me through the end of the billing cycle. Not so. I was charged close to $50 to take me to the end of my fiscal month. This is a sad billing practice and one that will cause me to never return as a customer.

In July of 2020 I requested cancellation of my membership in writing due to COVID and was emailed last day will be 7/31/2020. However Lifetime fraudulently kept charging for membership and refusing to reimburse once it was noticed. I haven’t used the facility once since I cancelled and they refuse to reimburse back even though I have email where they are saying my last day of membership will be 7/31/2020. Awful organization with fraudulent billing system who take advantage of members during COVID time.

We were told, and sold on a founders rate that would not change more van a small/fractional percentage. As long as we kept at least one full-time membership active. Even when my wife and I could not go to the gym, or when we just chose not to. We kept our membership because this was the agreement, we literally spent thousands because it would ultimately pan out if both sides kept their agreement., We literally spent thousands because it would ultimately pan out if both sides kept their agreement. They did not. It is that simple. Bad business, bad experience, bad management, Bad etHics. Even the employees I have spoken with talk about the huge drop in membership and chuckle about it. Also, it’s unbelievable to hear the foul mouth employees cussing in front of my children. Gross.

I have both worked for and been a member of multiple locations. I can honestly say this company treats its entry level employees like complete trash. I was hired to teach swim however they ended up scheduling me to babysit up to 12 toddlers at once for hours at a time by myself with 0 breaks. Then when I gave my 30 day notice per their guidelines I was terminated but conveniently they kept my membership fees for the month and refused to refund them. I will be disputing this charge with my CC company. Never give them direct bank account access or you will lose your rights in the matter. I hope they are exposed for the fraud. It is stealing money from employees you’re paying minimum wages to.

They have a policy in place that actively discriminates against children with disabilities and this policy was never shared until today but is being fully enforced. My child has autism and despite multiple notifications of this and requests for them to call me down if he’s getting upset (because he is unable to regulate his emotions which is a big part of his diagnosis) have failed to do so. In fact they have made me feel horrible by saying that “parents were complaining about his behavior”. As if having a child who is not neurotypical isn’t hard enough now you are going to have staff tell in two separate instances that parents basically don’t like that he’s autistic?? Deloris the so called manager who seems more concerned with staying stationary and stuffing her face instead of actually walking around managing refused to make any accommodations at all. This as well as this policy is actually a direct violation of ADA according to my attorney.

Requested my membership be changed the senior citizen rate. Was NEVER told that the club I have been a member at for over 25 years was not included in the rate that was provided. When I was attempting to register online for fitness class, received message stating my membership did not allow me to register. When I inquired was told the club level changed and that I was grandfathered in and they were working through making the change. Over a 2 month period, contacted Life Time multiple times asking for the correction - Never received a response. When I contact again today, was told I would need to increase my membership/monthly fee to have access to the club I had been a member of for over 25 years. So, what I get from all of this is that they are liars and do not provide accurate membership information - only in it for the money. Club is not worth the money.

The yoga classes are useless (and yoga has always been my favorite). The pace is too fast and, again, they follow an in-house script.

My 8-year-old son and I were taking a shower in the family room at Life Time Fitness around 7pm and were traumatized by a male security who was a former police officer, loudly knocked on our glass shower door while we fully naked and aggressively told us that I was not supposed to be in there. I replied that my son was in the shower with me. He then waited for us to come out and entered the bathroom to explain why he banged on the door. I tried to accept his apology but later realized that if he was listening at the shower door, he would have heard me and my son talking.

I was charged fraudulently for 12 months from this gym conglomerate. I tried explaining to customer service that I went in and cancelled my membership and one of their employees kept it opened and just changed it. I never returned after I cancelled. But yet I was charged every month for a year. Please be careful. These big gyms are massive and will take your money and not return it because they feel like a signature is the end all be all. I’m a hard working woman. I paid every month I attended. When I canceled I never returned and they tell me, "We don’t see a signature so we can’t do anything about the money already taken." Not even a comp to the gym! I’m forever a disgruntled customer because they handled me so poorly. $1000 dollars I paid to them for a year and they have no decency or compassion. Customer service means everything to me and they just treat everyone like a number.

I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

I am a disabled person who needs to freeze my membership sometimes when my condition worsens. However, they didn’t handle my freeze properly & kept charging me. All along assuring me it would be fixed. It never was & I ended up having to completely cancel it eventually losing all of my pre-paid services which is the very thing I was trying to avoid in the first place. Currently Lifetime is withholding my refund of significant money due to this improperly handled medical freeze & now I’m being completely ignored by their corporate office & it’s causing me serious financial hardship. They are ignoring my doctor & his note as well. I really trusted this brand & never expected to be scammed or taken advantage of as a permanently disabled person like this. I want to warn anyone suffering from an illness who may need to freeze their membership to never deal with this company. It’s shameful what they are doing to me right now.

It's been resolved. Thank you.

A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!

I have been a member since 2008. On several occasions I have tried to cancel my membership for various reasons, life changes, loss of job, lack of use etc. This club (pre-COVID) requires you to physically go into a location to cancel. This is so that they can pressure you into keeping your membership face to face by offering holds etc. I have taken them up on those offers a few times in hopes of recovering and being able to resume my membership.

I’ve been a member for well over 10 years. They keep upping the rates even on loyal members. This company is full of nothing but liars and thieves. Patiently waiting for the day they fall. They only care about $.

My family and I have been members of the Bridgewater NJ facility for over a year. Obviously, the virus hit and they were forced to suspend business. On August 28, 2020 we submitted a hold as per their instructions, as the government had approved reopening and I have a chronic respiratory issue, and did not feel it would be prudent. After reviewing our credit cards it turns out they never stop charging us. While I foolishly did not monitor our credit card better, their contention is that even they were informed of our suspension status they could not refund the money as it was over thirty days.

The whole point of joining Life Time, aside from the classes were for its 24/7 facilities. The pricing is high, however it was justified by the running maintenance of it being all day & night. It now has the same hours as every other gym - or worse, and the classes are too few and too hard to come by with the new covid stipulations. Why am I paying the same high price for half of your delivery? Furthermore you are no longer abiding by the terms of the contract stating the amount of money we are paying for what was to be a 24/7 facility? This needs to be addressed & handled...

The stupid policy this place created in response to Covid is asinine. There is already ridiculous policy concerning swimming kids and adult feet having to be in the water even though the kids can swim perfect not to mention they can stand up in the water. Now though I get harassed for not wearing a mask even though I don’t have to wear a mask while I workout. Originally I was told I just had to wear a mask to come in but I could go put it in a locker to workout. They have now made it so I have to wear a mask even in between changing machines which is stupid. What do I do with a mask in between? Put it on the floor? Contaminate it that’s a guarantee.

They re-opened while the COVID pandemic is on and are constrained by law on how many people they can accommodate in an indoor group class. Yet they are charging full membership fees. This has resulted in long wait lists and outdoor classes in high heat and uneven terrain. Today it is 92 F and the class is outdoors. There is no one using the indoor room (Gym2) and yet it is outdoors. No one EVER picks up the phone.

Lifetime Fitness is consistently poor at Custer service. After 10 years and spending thousands of dollars I canceled my membership. They charged me for March and the club was closed March 16 and they disputed my charge. This is insanity and poor service. Management has never fixed the water fountains for 4 years. Warm water. The nets between the courts have holes. I quit because I could no longer handle the awful service.

I went in person to cancel our family's Lifetime membership. I sat with an associate in their office to finish the process. I asked, "Do I need a receipt of confirmation?" They said, "No, you're good to go." 8 months later, I discovered that they've been continuing to charge me for the membership, the total amounting to $1600. After refuting in person at the gym, and even calling the manager at the Lifetime HQ, they all gave me the same response: "You should have looked out for a confirmation email," and "If I were you, I would have found out the next month by looking at my bank statements."

I am stunned at the 5 star reviews. This gym has children running around everywhere! The sauna, hot tubs and gym. No one does anything! Then at the machines people are texting instead of working out!! Cannot even enjoy the outdoor pools as there are children crying and running everywhere. Not the gym for single people!

Excellent facility, great trainers, modern equipment, child care for no cost!! When you check in, pleasant greeting, no pushy sales people, locker rooms clean, plenty of towels, soap, razors and lotion.

Our family joined 14 years ago and are still active members. We are grateful for the gym. I have 3 opportunities for this franchise. Hire an RD who can meet people right where they are and give them the tools for evident change. This is what a skilled RD can do. Pay him/her accordingly. Lower the membership dues. They are too high causing this club to be for those already fit- financially and physically. I don’t see people transformed longterm. Isn’t that the mission?

Very good health club. The club has everything that the person needs for a program. Kid programs and swimming pools. Child care while you work out. Clean facility all around including all the courts from basketball to racquet ball.