Life Time Fitness

Life Time Fitness Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating1.4 out of 5
See all 110 reviews & ratings

About Life Time Fitness Reviews

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Life Time Fitness Reviews

ConsumerAffairs has collected 110 reviews and 114 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Life Time Fitness?
  • 4,315,041 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 2 Reviews 10 - 40

Reviewed Sept. 8, 2022

I been a member at Life Time Syosset, NY for well over 5 years. They keep upping the rates. This company is full of lies. I spoke to management and all he can offer was one massage and a training session. I am extremely sad that He told me that lifetime does not negotiate. I was shocked to hear that. I was simply looking for what was promised to me. I was treated as if I was only there for a few months. I was promised that by keeping my membership on hold throughout COVID will stop any upcoming increases upon my return and it was a total lie! Anyway the show must go on!!! Equinox here I come. :) It’s better as far as being a very clean gym.

Thanks for your vote! Report
profile pic of the author
jay increased rating by 4 stars.
After a positive interaction with Life Time Fitness, jay increased their star rating on July 23, 2022.

Updated review: July 23, 2022

It's been resolved. Thank you.

Original Review: July 21, 2022

Do not send your kids to Life Time Summer camp. My 5 years old was left without lunch and Hydration more than once. She was forced to eat lunch on the floor of the dirty basketball court. She was left in the basketball court in her wet swimsuit shivering for almost an hour and they didn't bother to give her a towel or help her dry out. The staff are young kids and they trained by life time to lie and deceive you. Don't send your kids there!

Thanks for your vote! Report

Reviewed Feb. 21, 2022

A have many invisible disabilities. Was discriminated since the start. I was told I cannot use the handicap bathrooms in the family dressing area as my wife was my caretaker. When I recorded an employee incriminating herself of what was being said and done about me all management could do is call me a lawbreaker (which isn't in AZ) and made me delete it and then proceeded to get corporate to cancel my membership. All I was trying to do is find out why the people acted the way they did towards me. I was told that my wife cannot be my caretaker even though my insurance says she can. It was obvious I was being judged even though I gave one PT guy my medical records to show what a miracle I was doing what I was doing.

They are money and power hungry snakes!!! I could not believe what management did. He said I got angry and cursed the company. Well I do have a adrenaline problem that they are looking for tumors in but I never got angry. Just got up and said that he didn't care about anything I was saying. Only that I needed to delete the conversation. So I told him I prayed that God would judge those that judged me wrong so they kicked me out. I cant wait to see what God does to this company. He never fails me!

One thing I am not is a liar or cheat yet they treated me like that daily! Lied to many times by them! In the end God has the last word. If I'm a liar and not disabled then the judgments come on me but if they judged me unrighteously then may I have authority over them and never them over me. So sad as it was my only source to have a hot tub and pool which I need for my disease. May God be the judge!

Thanks for your vote! Report

Reviewed Dec. 2, 2021

Recently received an email telling up that they are raising our monthly rate when we were told, when we signed up, that we will be grandfathered in at that rate. When I called the company to ask what is going on, he gave us a bull- answer that they are raising prices to "keep up with the competition" and maintenance of the facility and that they don't grandfather people in. So, what I get from all of this is that they are liars and are only in it for the money. Also, the man that helped me claimed to have sent an email to his manager regarding my complaint and "claimed" he CCed me to the email (as I requested). I am yet to receive a copy of that email or a call back from the company. Don't waste your money.

Thanks for your vote! Report

Reviewed Nov. 16, 2021

Lifetime is not upfront with members, and membership fee increases. We joined in 2019 as a Founding Member with a couple's membership. The fee was $233.52 (includes tax). In July, I was diagnosed with cancer and had a major operation followed by aggressive chemo. I called LIFETIME. Asked what my options were, and they said they could freeze my membership and keep my husband active. As soon as I was finished with treatment in 2020, the Covid pandemic closed all gyms. We were vaccinated and ready to go back to the gym in September 2020. Our membership fee was charged at the beginning of the month for $252.59!

I called the corporate office to inquire about the $41.49 increase per month. I spoke with Andrew in circles, and he was not CLEAR why my membership jumped in price. He did say he could bring it down a little- remove the magazine prescription (I never subscribed or agreed to) and could credit me $25.00. My membership fee would be $244 a month going forward. DON'T TRUST LIFETIME with your credit card. Most people do not look at their automatic credit card charges, which is EXACTLY what LIFETIME wants as a member.

Thanks for your vote! Report
profile pic of the author

Reviewed March 4, 2021

I have been a member since 2008. On several occasions I have tried to cancel my membership for various reasons, life changes, loss of job, lack of use etc. This club (pre-COVID) requires you to physically go into a location to cancel. This is so that they can pressure you into keeping your membership face to face by offering holds etc. I have taken them up on those offers a few times in hopes of recovering and being able to resume my membership.

In October or September of 2021 I contacted the club that I was a member at and let them know that I was not interested in keeping my membership any longer and that I would not be going into a facility due to COVID restrictions and out of concern for my own health and safety. Once again they were extremely willing to help and offered to put my membership on hold due to the COVID issues. I took them up on their offer again because I was hoping things would get back to normal eventually. On that phone call they told me that they understood the uncertainness and that they were handling all concerns via phone.

Unfortunately, things have not gotten back to normal yet and even further I have lost my employment due to COVID since then. I noticed my membership resumed on February 1, 2021 when a charge was made to my card thus jogging my memory that this was still in place and had resumed. I then called on 2/28/2021 to cancel the membership and was told that the membership would be cancelled. I clarified that my bank account would not be charged again due to the cancellation and they stated that it WOULD be because they require a 30 day notice. I let them know that was unacceptable as I had tried to cancel months ago but was offered a no-charge hold and that I was revoking authorization for any further charges.

The gentleman told me he did not have the power to refund or change anything but transferred me to the "corporate member relations" department to discuss options further. The voice mail system stated that they were returning phone calls due to reduced people in the office because of COVID restrictions. I left a voicemail explaining my situation and also stated I was revoking authorization for any charges to my bank account.

I then noticed a charge had gone through on 3/1/2021, understanding that the charge might not have been stopped due to systems timing, which I completely understood, I called the corporate member relations department on 3/4/2021 as I had not received a call back and asked for a refund. I was connected with a VERY rude, unempathetic and unhelpful individual with this department who NOT only refused to issue a refund but then ALSO let me know that my membership was NOT cancelled because I didn't fill out some sort of link or go into the club to cancel.

I explained to her that no one said anything about a link nor was I told I needed to go into a club when I called. She then told me she would send me the link but then quickly stated that the membership would terminate 30 days from the date of the form being completed. Convenient now that it's 4 days into the new month and 4 days past the monthly fee. I let her know that was unacceptable because the person I spoke to on the 28th made no mention of this and she basically said "too bad". I am appalled by these practices and feel they are unethical and designed to psychologically trap people. COVID has caused many issues people were not prepared for and I would think that a club that charges quite a bit for its membership would be willing to be a little more courteous to its members.

Thanks for your vote! Report

Reviewed Feb. 16, 2021

I’ve been a member for well over 10 years. They keep upping the rates even on loyal members. This company is full of nothing but liars and thieves. Patiently waiting for the day they fall. They only care about $.

Thanks for your vote! Report

Reviewed Dec. 4, 2020

My family and I have been members of the Bridgewater NJ facility for over a year. Obviously, the virus hit and they were forced to suspend business. On August 28, 2020 we submitted a hold as per their instructions, as the government had approved reopening and I have a chronic respiratory issue, and did not feel it would be prudent. After reviewing our credit cards it turns out they never stop charging us. While I foolishly did not monitor our credit card better, their contention is that even they were informed of our suspension status they could not refund the money as it was over thirty days.

Thanks for your vote! Report

Reviewed Sept. 14, 2020

The whole point of joining Life Time, aside from the classes were for its 24/7 facilities. The pricing is high, however it was justified by the running maintenance of it being all day & night. It now has the same hours as every other gym - or worse, and the classes are too few and too hard to come by with the new covid stipulations. Why am I paying the same high price for half of your delivery? Furthermore you are no longer abiding by the terms of the contract stating the amount of money we are paying for what was to be a 24/7 facility? This needs to be addressed & handled...

Thanks for your vote! Report

Reviewed Aug. 29, 2020

The stupid policy this place created in response to Covid is asinine. There is already ridiculous policy concerning swimming kids and adult feet having to be in the water even though the kids can swim perfect not to mention they can stand up in the water. Now though I get harassed for not wearing a mask even though I don’t have to wear a mask while I workout. Originally I was told I just had to wear a mask to come in but I could go put it in a locker to workout. They have now made it so I have to wear a mask even in between changing machines which is stupid. What do I do with a mask in between? Put it on the floor? Contaminate it that’s a guarantee.

I stated to the GM I don’t wear a mask for health reasons and he told me I could end my membership or my other option is a face shield. Are you kidding me, a face shield? How about you close your doors if you're really concerned. Oh wait you don’t want to do that because you’d lose too much money. How about you just let me workout and not worry about what I’m doing. If I’m sick I can promise you I won’t be going to the gym. Most people are not wearing mask by the way while they workout. This is literally an example of wear a mask except when you don’t. Stupid.

Thanks for your vote! Report

Reviewed Aug. 11, 2020

They re-opened while the COVID pandemic is on and are constrained by law on how many people they can accommodate in an indoor group class. Yet they are charging full membership fees. This has resulted in long wait lists and outdoor classes in high heat and uneven terrain. Today it is 92 F and the class is outdoors. There is no one using the indoor room (Gym2) and yet it is outdoors. No one EVER picks up the phone.

Thanks for your vote! Report

Reviewed July 9, 2020

Lifetime Fitness is consistently poor at Custer service. After 10 years and spending thousands of dollars I canceled my membership. They charged me for March and the club was closed March 16 and they disputed my charge. This is insanity and poor service. Management has never fixed the water fountains for 4 years. Warm water. The nets between the courts have holes. I quit because I could no longer handle the awful service.

Thanks for your vote! Report

Reviewed July 4, 2020

I went in person to cancel our family's Lifetime membership. I sat with an associate in their office to finish the process. I asked, "Do I need a receipt of confirmation?" They said, "No, you're good to go." 8 months later, I discovered that they've been continuing to charge me for the membership, the total amounting to $1600. After refuting in person at the gym, and even calling the manager at the Lifetime HQ, they all gave me the same response: "You should have looked out for a confirmation email," and "If I were you, I would have found out the next month by looking at my bank statements."

The Lifetime associates never informed me of such an email that needs to be received, and they were extremely rude. I am very disappointed and angry at the lack of respect, professionalism, and clarity Lifetime has demonstrated. $1600 is a lot of money to charge behind our backs... We will not be utilizing Lifetime's services again.

Thanks for your vote! Report

Reviewed May 18, 2020

I am stunned at the 5 star reviews. This gym has children running around everywhere! The sauna, hot tubs and gym. No one does anything! Then at the machines people are texting instead of working out!! Cannot even enjoy the outdoor pools as there are children crying and running everywhere. Not the gym for single people!

Thanks for your vote! Report

Reviewed April 20, 2020

Excellent facility, great trainers, modern equipment, child care for no cost!! When you check in, pleasant greeting, no pushy sales people, locker rooms clean, plenty of towels, soap, razors and lotion.

Thanks for your vote! Report

Reviewed April 14, 2020

Our family joined 14 years ago and are still active members. We are grateful for the gym. I have 3 opportunities for this franchise. Hire an RD who can meet people right where they are and give them the tools for evident change. This is what a skilled RD can do. Pay him/her accordingly. Lower the membership dues. They are too high causing this club to be for those already fit- financially and physically. I don’t see people transformed longterm. Isn’t that the mission?

Thanks for your vote! Report

Reviewed April 9, 2020

Very good health club. The club has everything that the person needs for a program. Kid programs and swimming pools. Child care while you work out. Clean facility all around including all the courts from basketball to racquet ball.

Thanks for your vote! Report

Reviewed April 8, 2020

There is a wide range of equipment and activities available. The only thing I don't like is how some gyms only allow certain members. There is a ranking level (platinum, silver, gold) and if you aren't high enough, you can't go to that specific gym.

Thanks for your vote! Report

Reviewed April 5, 2020

It’s been great since we first walked in for a tour. Can’t wait until they can reopen. The facility is spotless and the majority of the staff are excellent and go out of their way to help. It’s also terrific that they have PT and an Urgent Care clinic attached to the building.

Thanks for your vote! Report
Carolyn increased rating by 4 stars.
After a positive interaction with Life Time Fitness, Carolyn increased their star rating.

Reviewed Feb. 12, 2020

Canceled my membership over the summer and received an offer to put my account on hold for free for six months. I thought this would be a good idea in case I changed my mind and wanted to rejoin. After accepting the offer, I received an email stating that it would actually be $10 a month to keep a hold on the account, so I responded to Tracey, the person who sent the email, and said that I just wanted to cancel as originally intended because of the fee. I got a response that said everything is "all set with the agreed arrangement."

At the beginning of the month, I noticed Life Time charged the amount of monthly dues to my account. I called, and the person at the front desk told me that they had actually been charging the $10 for the past 6 months, but I hadn't noticed because it was a small amount. They also said I would need to come in and sign another cancellation agreement. I already signed one, and Tracey responded to my email over the summer saying everything was all set. I left a voicemail for Tracey about getting a refund, sent an email, and left a voicemail for Pat, the general manager. It's been a week and I still haven't heard anything from either of them.

Thanks for your vote! Report

Reviewed Jan. 29, 2020

Overnight manager Jose ** called police to remove us from the facility. It began with an emotional phone call I was having in the near empty locker room at 11:30pm. Attendant Lily overheard the entire conversation and actually saw me crying. Despite my obvious distress, after the conversation was over Lily decided to approach me just to say that there is no yelling allowed in the women's locker room. This was very insensitive and really unnecessary. The locker room is empty now. The call ended. Leave me alone.

During this time, my boyfriend was being approached by Jose in the men's locker room. Although he had no knowledge and no responsibility for what was occurring next door, Jose decided to inform him that I was yelling in the locker room and that if it continued he would kick us both out! So, upset at the way things were being handled by staff, I went to Jose to clear things up. Since staff was making such a big fuss over my tone of voice in the locker room, I wanted a physical copy of Lifetime's policy. His exact response to me was "I don't have time to print it for you." That is the most unprofessional and derogatory response I had ever received from a "manager". The conversation continued with us questioning him on why he decided to handle this minor incident in this way. He stood with his hands in his pockets and looking at his phone from time to time. He never apologized for the misunderstanding.

The conversation was not going anywhere and no care or concern was being shown. No solution was being brought up, and Jose made no effort at all to diffuse the situation to ensure I left on a positive note. That is what his role as a manager is to do! As I became increasingly frustrated and upset with his demeanor I asked him how he was planning to service us as members and conclude this incident. He gave me a dumbfounded look, shrugged and said that he would do nothing. I promise you I am not making this up at all. We were both completely floored that we were actually speaking to a manager at Lifetime.

Finally, with plans to reach out to higher management, I asked for his first and last name in which he told us he did not have to and would not provide us (although managers last names are made readily available to members). At this point my boyfriend and I knew he was purposely escalating the situation. Any reasonable person would become angry with how they are being treated and spoken to in the lobby of a facility in which they are members who pay $280 a month. When Jose began to notice how angry I was getting, rather than work harder to come to a resolution he called police to have us forcibly removed from the club!

We were treated like trespassers and criminals and forced to leave in a hurry. It never, ever, should have amounted to that and if they didn't have someone as disgusting, despicable, incompetent and arrogant as Jose ** it never would have. The way the situation was handled from start to finish was completely unacceptable and completely unforgivable.

Thanks for your vote! Report

Reviewed Jan. 4, 2020

Please read every word you sign BEFORE you sign anything from these ripoff con artists! And for goodness sake pay close attention to their overpriced food and beverages that are absolutely ludicrous. Very little nutrition at huge costs! They will never stop billing your credit card. It is a nightmare to get them to stop taking any amount they can get at anytime of the month possible. Please read everything online before you sign up for the "free" trial that will cost you a fortune.

Thanks for your vote! Report

Reviewed Dec. 3, 2019

30 Day Scam. My husband found out we were relocating in less than 2 weeks and unfortunately there is no Lifetime in the area. After explaining our situation to the Guest Relations team at Romeoville IL location and both CiCi & Amy at the Corporate office all that was said is, "sorry but there's nothing we can do." After 10+ years of business from my family you'd think they'd consider waving the $66 cancellation fee. My husband and I are disgusted with the way this company handled our situation and will be making it known to all family members and communities as we continue to travel with his job. Needless to say we will never be lifetime members again.

Thanks for your vote! Report

Reviewed Nov. 30, 2019

Thank you once again for the generous opportunity to experience the Ajax Lifetime Facility from Nov.28-29th, 2019. I took full advantage of your facility. Over the course of three days, I used your pool twice for my laps and was impressed by the swim staff. The complimentary pilates session with Cristian was a delight having stretched fascial muscles that I didn’t know existed. Kelley’s Surrender meditative yin-yoga with extended poses strengthened and stretched my muscles. Her calm voice made the hour seem like minutes. Andrea’s barbell strength class worked every muscle as she reinforced and motived me to go further. Ana’s tabata’s class of high intensity had high expectations for every muscle group and I rose to meet them, thanks to her encouragement and modifications.

Finally, Kimmel’s SOL yoga class was the icing on the cake of power yoga woven with ashtanga vinyasa. Her mesmerizing voice pushed my body to the max. Kimmel exudes an energy that few instructors display. Almost like a Sei He Ki feeling where mental/emotional/physical energy flows from the practice. I did try a couple of the weight machines, but was concerned my form wasn’t accurate and did not know what the electronic indicators meant. However, if I had asked a staff member I’m sure I would have been given direction.

Overall, I was truly impressed with my three days. The only disadvantage to the the entire experience was my commute to the club, taking me 90 minutes round trip from home to club and back with clear roads and good weather. I will be joining Ajax Lifetime, once my existing membership with another fitness facility expires, when I’m back in the country and when weather conditions improve to ensure a safe commute. I will eventually be there sweating, with the rest of your members.

Finally, thank you Dillon (Account Manager) for your kindness. As mentioned in our initial on boarding tour, I was impressed with your knowledge, your passions for my well being, your energy and your time. Never did I feel you were selling a “facility product”, but rather a “wellness solution”. All the best as you continue to making a difference in people’s lives.



Thanks for your vote! Report

Reviewed Oct. 10, 2019

I would give 0 stars if I could. Very disappointed with this gym. I switched to this gym because it was closer to my home and "provided" activities for children. What a joke that was. The ballet for my daughter was an overfilled room with kids holding onto a table because there was no ballet bar to use. In order to drop off my daughter who is a member, my wife had to join and pay 105.00 to bring her to class for 45 mins. My wife just had a baby so she's unable to workout and they asked for a doctor's note. Seriously? I normally drive my daughter and I'm a member and I have 2 guest passes per month but they still said she had to join.

If we had known that we would've skipped the class the week I was traveling. Knowing all that they still said we can't do anything and the account will be charged the 105.00 for 45 mins. I ended up canceling our entire family membership and they were fine with that. From a CEO of a company this is entirely the wrong attitude when it comes to customer service. Stay as far away from this place as possible.

Thanks for your vote! Report

Reviewed July 19, 2019

I tried canceling my service with them. 2 months later still has not been canceled. I keep getting emails upon emails about my delinquent account. I keep telling them I have canceled my services. I never realized you need to give them a 30 day notice. I guess technically it's been 72 days, yet they keep charging me and unwilling to fix the problem. Also they added on a magazine charge which I was unaware of. They also started to raise the price on me. Never notified me or explained why. The cost increase by 11 dollars which is not that much, but it is the principal of the thing. Think twice before getting a membership at Life Time Fitness!!

Thanks for your vote! Report

Reviewed July 12, 2019

Today I visited Spa in Lifetime Vernon Hills. Had chipless manicure. Honestly, it was the worst service I had ever had. Unprofessional. The nail technician had many years experience by her words but not in this service. I was very disappointed. And was charged 59$!!! For what??? I will attach the pics. Manager should be more patient to choose the right staff.

Thanks for your vote! Report

Reviewed June 27, 2019

You shouldn't have a problem cancelling with these guys if you're local and changing gyms, but if you have an life event and move away, sell your home, have an injury, you may be on a hook for a few extra months because simply calling or emailing, letting them know that you won't be needing a membership isn't enough. After being derailed by life occurrences recently, I attempted to cancel my membership by phone, to no avail. They urged that I come in, which was impossible at the time. Further, after a series of emails, sending sign statements, none of it was good enough. Ultimately I had to send certified mail. However, since we were in the first couple of days in the new month, I was on the hook for paying an additional $300. You'd think paying about 4k a year for a gym membership, they'd eventually want you back...

Thanks for your vote! Report

Reviewed June 13, 2019

Total negative attitude comes from the 20-somethings that run this business. Pathetic excuses for cancelling membership (write and MAIL letter..), to the usual clubs under constant construction and closed amenities without any regard to credit to members. Don't waste your money here - use a local, smaller gym that cares about its customers.

Thanks for your vote! Report

Reviewed June 5, 2019

ENTER AT YOUR OWN RISK!!!! BEWARE!!! This organization is like a cult! "Come join us!" It's all happiness and smiles.... Until you try to leave.... They'll stalk you like the hounds of hell! I cancelled my membership. I was moving out of the area and there was no LT where I was moving to. This was unacceptable to them. I had to COME IN and sign their form. No they couldn't attach it to an email. Or, I could send a certified letter. Really, certified snail mail?!? Now they are going to pursue me for collection of money they aren't entitled to.. BUYER BEWARE!!! ENTER AT YOUR OWN RISK!!!

Thanks for your vote! Report
Loading more reviews...

Life Time Fitness Company Information

Company Name:
Life Time Fitness