Kroger Pharmacy

I was receiving medication for weekly in home infusion until I changed insurance companies. I notified Kroger Specialty Pharmacies before the end of the year so everything would be in place. I was notified 2 days before my next scheduled infusion that THEY DID NOT PARTICIPATE with my new insurance company. NOW I will miss an infusion and I have been unable to uncover what the consequences of missing it will be. Multiple contacts with Kroger over last 3 weeks, they even told me my copay. Left me high and dry, waiting to see effect on treatment.

I switched to Kroger due to lousy service at another local pharmacy, however this one is no better. My Dr called in a script Tues, the app said it'd be ready today, I get there and the pharmacist says "not till Sunday, and you better call first to make sure we have it." When I objected to picking it up Sunday, she said "well that's 30 days from your last fill." In what world? Only her world I suppose, since every other pharmacist and their software consider the day the script was FILLED as Day 1. She said she doesn't count that as Day 1, that she counts Day 1 as the NEXT day!

The pharmacy that no longer cares about your health. Service at the pharmacy has gone from spectacular to dismal in the last few months. My doctor sent in prescriptions yesterday. After waiting to hear they are filled or see them on my account, I finally called. They are scheduled to be filled TONIGHT. With no notice to anyone they opted to wait 24 hours from the doctors orders to fill the medications. Luckily it's not a life or death thing - this time. I am a cardiac patient and now know that I need to find a pharmacy that will fill prescriptions when ordered and not when they think they may get around to it. If you have time to wait for a day or more for a prescription because the situation isn't life-threatening, then go ahead and take a chance. I will be finding a new pharmacy today after I let my doctor know that anything urgent should not be sent to the Wylie Kroger pharmacy.

On the last two occasions I had major issues with Kroger Pharmacy at 800 Glenwood Ave, Atlanta, GA 30316. The first issue involved a called in prescription for a colonoscopy prep. The Pharmacist did not notify the Dr's office that it was on back order. The Pharmacy did not notify me, as the consumer, that it was on back order. I made two trips and called and nobody could tell me what the problem was. The Dr's office finally called and obtained information that the particular prep was on back order and I had to get it from another Kroger location.

I went in to the Kroger pharmacy to pick up my ** 200mg. I was told the cost for 60 pills was $368. I asked them to double check the price which they did. There was no mistake in the price they quoted. I had been paying about $30 for the exact same prescription at a local independent pharmacy that retired and closed. I transferred my prescription from Kroger to another local independent pharmacy and the cost was back to $30. My experience at Kroger was an attempt at a total rip-off. They were also totally disorganized as well as understaffed. My question is WHY WOULD I WANT TO BUY ANYTHING AT KROGER???

I am writing about the Kroger Pharmacy in Sidney, Ohio. This store is one big mess! If a prescription is called in in the morning, you are lucky if you get it by 5pm that evening. The people are rude and act like they are on their last legs. The pharmacy is too busy and needs more employees and space. If you can't do these two things, then you need to shut it down because it gives Kroger a bad name. Their grocery section is wonderful and those people are more than helpful.

The pharmacy did not order my meds that were due yesterday and they have had the prescription for one week, Now I won’t get them for 2 additional days, so I guess I have to call them to make sure they order them each month. Not acceptable. These are meds you cannot run out of, now I am out!

I would give zero stars if I could. I would never recommend this pharmacy. I had to move mine and my husband’s prescriptions because my pharmacy closed. It took six months to get things running semi-smoothly. Now I continually have problems with texts being sent that our prescriptions are ready and I get there and they are not. It takes days or weeks if we are out of refills. The pharmacist is almost always rude. She is very unapologetic when they make mistakes and told me if I’m dissatisfied to find another pharmacy.

I have a catastrophic illness that requires a lot of medication. Last year is was around 250,000 and you would think for that kind of money this pharmacy would want to fill these prescriptions for me. I have great difficulty in getting my medicine on time. This last month ** sent the refill to my old doctor even after I told her many times of the new doctor's information. My last order was missing a very important prescription and she lied about sending the script to my correct doctor and importantly she sent out my order without this prescription and never let me know and never said anything. I was left to research and find out what she did this time. It's now the middle of the month and I have not received my medication. I called this morning and the manager would not come to the phone. Her name is **. This pharmacy has been horrible. "Kroger" bought out the old pharmacy I used to go to and so I was atomically their customer.

On several occasions the pharmacy has "shorted" our 90 day prescriptions by providing only a 60 day supply. Note that these are NOT prescriptions for controlled substances, just your basic heart and blood pressure meds. When questioned about the discrepancy they first claimed that our insurance wouldn't pay for 90 days. Wrong... The GoodRX insurance we use encourages getting 90 day supplies, as do all insurance companies. Then they tried to claim that's how the doctor wrote the prescription. Again, wrong. If that were the case, the prescription wouldn't have been labeled as being 2/3 filled. At that point they didn't try to make up any more excuses, and promised to put a note in my records that I will not accept any partially filled prescriptions.

I have a severe case of Crohn’s Disease, and I have an upcoming surgery. I was recently discharged from the ED, and I received a prescription for pain medication.. I should’ve known that they’d be “out”. This isn’t the first time this has happened. They’ve done this to me several times, and with my daughters ADHD medication. I understand that some people have abused drugs. However, I’m not one of them. Additionally, when did pharmacists start dictating?! This is ridiculous. The girl at the window, began to give her rehearsed speech “We’re out until next week, and we can’t hold your prescription until then.” You don’t say?! In other words, we’re not going to fill it.. That’s just wrong!!

The check out staff are always friendly, courteous & helpful. I am one of only a few people ordering a particular item & at first I had to wait several days before it would be available. I told them I was going to be ordering this item on a regular basis & asked if they could be sure it was in stock. I no longer have to wait. Prescription is ready next day. When I have problems with doctor's office they will also help me get what I need.

I had discontinued my use of Kroger Pharmacy in Decherd, TN as the staff was a chore and belligerent to seniors. 2nd chance when I signed up for Rx Savings, different staff. Same poor service. They also make up their own policies regarding any controlled substance without informing the customers. Laws don't matter, only store policy. Dropped off a prescription that I was told would be ready a certain day. Was then told that they don't refill until you call and request it. Was a brand NEW prescription yet they still said I was supposed to call to request it be filled?? Rx Savings not worth the uneducated, poor attitude employees this Pharmacy hires. Whole store is in decline as products unavailable even when digital coupon items. Few lanes open as seems want you to use automated check out to save paying an employee. Just a steady decline towards poor shopping with little savings now.

The lady blond pharmacist at the Harrison Kroger was beyond rude to me. I know there are problems with opioid medicines. She was rude from the start of our talk. It turned out there was a mistake in my instructions for my medicine and had she not been so rude to me and told me I was a drug abuser we may have been able to figure that out. I just didn’t understand what could have happened. I told her I didn’t abuse any medication and she said she was documenting my call as argumentative. The only person who was argumentative was her.

I have used Kroger pharmacy for over 18 years, received good info when needed on questions concerning medication, prices for 90 day medicine very fair and most of all they listen when you have concerns.

I paid the plan $36. I got one Rx filled. Not much of a savings. But now, I am getting emails that "the prescription you filled yesterday" was... I never filled an Rx yesterday. Nor any other time since the first time. Are they billing my insurance or what? I think this is a HIPPA violation. There isn't any customer service person online to answer this or look it up. I think this is fraud.

After having used a Kroger Pharmacy in Colorado over 30 years without issue, we moved to Phoenix AZ to retire. Wanting stay with Kroger grocery shopping and pharmacy, we chose the Frye’s food store on 15502 W Bell Rd. Although the grocery store is fine, this has got to be the very worst pharmacy I’ve ever seen, bar none! People there answer phones with an immediate attitude, I had a doctor call in my prescription on a Wed afternoon once, waited a couple of hours, went to pick it up and they said it was nearly done. Returned in like 45 minutes, it will be another 10-15 minutes and asked by the pharmacist “Don’t you have any more shopping to do”? I said no and I’d just wait. Long story but I walked out after nearly 2 hours in the store without my prescription.

I'm a customer that uses Kroger on a regular basis. Estimated I spend more than $15,000.00 dollars a year. The problems are getting prescriptions filled in time. If you bring a paper filled prescription in the day before and ask to pick up the next morning. They will tell you that can't be done and it won't be filled until after 1:00 or 2:00 PM in the afternoon. A great problem because it makes you wait and stops you from going to do things. Especially if you're planning a weekend getaway early. Why you have to wait is unknown. Another thing they do is if you bring a prescription in to be filled and say you'll wait for the fill, they always tell you it will be two hours.

Rude pharmacist (Brian). An employee from this pharmacy informed me on yesterday about my medication on the recall list. But Brian talks to me as if I'm lying about what was told to me. Won't be using this pharmacy again.

Kroger Snellville GA & Grayson GA - I’ve found a gold mine with these two stores. Those that have been there a while are fabulous. I’ve found to always call each time just to make sure your prescription is ready. And don’t call or drop off a prescription and let it sit for a week. There are other patients that could use those pills if you're not going to get them in an allotted time. Now the new people are not as friendly as Kate and the old crew. I can only hope that the old crew will wear off on these new ones.

These people have done me so wrong and I don't understand why they keep doing it again and again for well over a year. I've tried to explain to these morons that I have agoraphobia and I call to have meds ready so I don't have to sit in the store because it makes me a nervous wreck. They text me that all five are ready on Oct 23 2018 and price for them. They put them back after 14 days. Well today is Oct 30 2018 and had to wait in store again to get them ready and now I'm shaking all over. The Debbie or Debra who helped me laughed at me at the register. Now my fear of going out is even worse because she LAUGHED at me!!! Today was most horrible day ever for years on my mental health. I hope they are happy now that they've made me a terrible nervous wreck.

I have had two bad experiences with my local Kroger Pharmacy but this one today has convinced me it is time to take my business elsewhere, not only for prescriptions but for groceries as well. I have two rare medical disorders which make my blood pressure medicine the literal difference between life and death. My conditions are so rare it took multiple hospital stays of over a combined 30 days over the span of two years to finally diagnose it. This was at one of the most respected medical centers in the world, not some local hospital with limited capabilities.

Me and my boyfriend went into Kroger pharmacy in Ann Arbor on S. Maple Rd. and he had a prescription. He just got out of the burn unit. He had burns all over his face neck and arms and it still warm out so you could see everything and so they did Nied filling his prescription right away without calling anybody without checking on anything. It was about noon on a weekday so they could call the doctor and checked on it. By the way he is Mexican so they turn them away and I filed a complaint with everybody I can think of. The little pharmacist was named Megan. She just said she didn’t feel comfortable. I didn’t think pharmacist were in the business of feeling comfortable. They're in the business of helping people so how much is this helping anyone turning people away.

I went to get my narcolepsy medicine filled. They did not like how the doctor wrote it. But only after an hour waiting. Went back had doctor rewrite script. Had Dr call to be check on stock. Pharmacist said in stock. He was on speaker phone. Went back right away. Waited again only to have them tell me they did not have enough to fill it. Lazy or dishonest, maybe both. Will not darken their doorstep as long as I draw breath on this earth.

I dropped off a prescription to be filled. Never got a call that it was back ordered. It's for my elderly mom and then they said they couldn't give me a date on when they could get it in and didn't help me to assist with getting the truck prescription transferred to a different pharmacy. Second experience second time I've used them. Both experiences poor.

Kroger had script for my son’s ADHD medication, for 5 days. 08262018, did not have enough to fill my son’s 30 day med... after 5 days In their possession. Refused any partial fill, offered no help. Gross neglect and abuse of license.

Although I was pleasantly surprised to see that my medication cost less than Wal-Mart, the customer service is extremely slow. They are so understaffed. You cannot get anyone on the phone, forget that. Their phone system keeps you on the phone for about 10 minutes and then just disconnects. So if you need to know how much your new medication is, you have to go and stand in line forever more to find out. The Staff is friendly and do their best but clearly there is not enough employees working.

I have always been a Kroger shopper. While I am a loyal customer to the store, the pharmacy in the Willis, TX store does not deserve the same nor does it deserve my business. I started using that pharmacy when I moved to the area. Each time I attempt to pick up my medicines, I am told first thing that they do not have any prescription under my name. Once that gets straightened out, then of course I am told my prescriptions are not ready. Now, I am a person that drops off prescriptions, and will request it to be ready usually the following day or even a couple of days later. But sadly it never fails, when I return - always after the requested time for pickup - the prescriptions are not ready.

I came into the store pharmacy (Kroger Marketplace on 24401 Brazos Town in Rosenberg TX) to get asthma medication for my sick child. Was told I needed one hour to wait before my medication would be ready. Within that hour I asked about three times if my medicine was ready and was told each time: “I told you it was going to be one hour. It’s not one hour yet”. After waiting more than an hour I was finally told that they don’t have the medication for my child. Would not recommend this pharmacy to anyone. Especially with medication for asthma you want to give them to the child as soon as possible.

Recently my fiance has been experiencing joint and muscle pain so on a recommendation from family, friends and my physician they suggested he try **. On 2 separate occasions, I purchased 2 boxes of the Kroger Brand. One with vitamin D and one without. My fiance went to open the package of one of the bottles and was reading the ingredients and informed me he was severely allergic to one of the ingredients used to make the product. Since neither package was opened, I told him I would return to the store for a refund.

The pharmacy dept is horrible. Always out of medication and then you arrive to get it and find out they don't have it. They could have called you or got from another Kroger pharmacy. This has happened several times.

This is regarding Rushville Indiana Kroger pharmacy. Our Walmart closed and we were forced to change pharmacies. Had my scripts sent over. I called on Monday and made sure they had them. They said yes, most were due the 15th but one the 16th. She asked if I'd just like to pick them all up on the 16th. So I'm the afternoon of the 15th I called and asked that they be ready in the morning, no problems she said. I don't live in town. So I try to get everything in one trip. So I go in on the 16th. Asked for my medications. They only had 3 ready and were holding on to my ** in till tomorrow. There was no reason for this. The Dr even told them to fill it on the 16th. But they refused.

Over the last 6 months I've had nothing but headaches with this pharmacy. On occasion I will have my meds delivered (I have 7 total filled each month). There has been twice I've waited all day for the delivery and they never showed. Not even a phone call. I had to call them when it got to be 6-7pm. I've requested on at least 3 different occasions to stop sending notifications to my cell, as I don't check it, and send only to my email. Each time they've told me my cell was taken out of the system. They're still sending notifications to my cell. My meds are on automatic refill. On 2 occasions I've had to call about a med (the same one both times) that didn't get filled. They told me they thought I stopped taking it because they haven't filled it. I take this medication every day and they fill it EVERY month.

I had a workman's comp claim with the paperwork on who to bill. The pharmacy Tech copied the workman comp paperwork to keep with my prescription at the drop off time Wednesday about 4 pm. I went back around 815 pm to pick up my prescription assuming that everything was ready and with it being workman comp that I wouldn't have to pay anything. The pharmacy Tech who was checking me out said that I owed $11 and change. I told him it was a workman comp claim and that the lady who took my script made a copy of the workman comp information for billing. He left the counter for 1 minute. Upon returning he asked me if I had the original paper. Unfortunately for me, I did not. I had left it at home, again assuming that everything was good. I was not able to get my script that night. I wasn't able to make it back in to get my script til Friday morning.

Multiple occasions where I've had trouble with the online portal where I order refills for my meds. Most recently, I ordered 5 different refills, and the order was confirmed. I got both a phone call and an email telling me the order was ready. When I got to the pharmacy, they only had ONE script filled and they showed NO other orders submitted. While the locals were happy to work with me, this tells me that there's a big problem with the online feature, probably hacking! I'll never use their web portal again, and I'll probably find some other provider that I can trust. This is outrageous.

This is pertaining to the Kroger Pharmacy located in Port Clinton, OH. The staff is inept at their positions. Poor customer service and the majority could care less with the patients they are providing pharmaceutical needs for. This is very disappointing since this started after their Pharmacy Manager transferred. On numerous visits they have screwed up prescriptions or says they can't fill when two days earlier could have. They are lazy and slow.

Have had several instances where the pharmacist could have assisted my issue by calling dr of insurance company... They have lost my business... Never again.

Always friendly and will always accommodate my needs... Fantastic, friendly, knowledgeable service with a smile, going out of their way to help... Pharmacist is always available...

They were the best but in last 4 months, I've had ongoing numerous issues. They've filled wrong meds, not filled my meds when I came to pick them up and ran out of required pain meds that are b/o for weeks. They also hired new people that aren't giving good service and act like they don't care. Very frustrating!!!

Have used this pharmacy for over 40 years for myself and family. Always professional and helpful no matter what the situation. Consistent in staff and service.

Their professionalism, compassion, kindness, customer service & timeliness of service is an every time occurrence. I have never been to the pharmacy that I wasn't treated like I was the only customer there! Their customer service skills are not only phenomenal, but they are REAL! I love Kroger Pharmacy!

All employees are wonderful. Very knowledgeable and treats you like family, even impatient customers. Kudos to all. Very professional and actually enjoy shopping there.

Kroger Pharmacy is always on time. They serve quick, accurately and very professional. The attendants are nice and attentive. They have a calling system where if the prescription is ready, they call you to pick up.

My pharmacy is the best. I've never had a problem with them, the wait time is usually no longer than 5 minutes (Unless you're in the drive-thru), they have all kinds of different ways to order your prescriptions, and their customer service is great!

I have no complaints about my Kroger Pharmacy. I would recommend it to anyone looking for a great place to get your medication. They also fill your prescription automatic every month and call you when it is ready.

We switched from Walmart Pharmacy to Kroger a little less than a year ago. Haven't looked back. Partial refills filled right at Kroger. We use weekly pill cases for our medications. Walmart had trouble keeping track of partial refills, they would say that we made a mistake on counting, not them. Shorted a few times. Never took responsibility for this. Always blamed us.

For way too many years, I have taken lots of medication. The Kroger Pharmacy has been very helpful in keeping my meds on target along with my vaccines, too!!

I've used Kroger grocery store's pharmacy for a number of years and have always had prompt, courteous and efficient service. The pharmacy also offers flu shots and a few other immunizations. The prices and my relationship with the pharmacy has always been great. I'll be using a new pharmacy soon because of a new health care provider but Kroger was always there for me in the past.

I love my local Kroger Pharmacy and the people who work there are always helpful and knowledgeable. The hours have been expanded. Which helps the working people.