Kroger Pharmacy Reviews

The pharmacy tech couldn't handle putting my medications on my insurance. I was told to sit and wait. A half hour later I got back in line and asked and they said "Oh, it is right here". I wasted my time waiting for nothing and no-one communicated with me.

I am referring to the Kroger pharmacy located on Bluffton Road. Horrible. Horrible. Horrible. Will never go back there again. I have been on hold to see if I have my prescriptions there to be able to pick them up. Waited 12 minutes the first time. Hung up. Call back. Waited another 24 minutes and this last time I called back the girl said, "Pease hold." She was a girl in training. Never came back to the phone. Kept ringing and ringing. Finally ran into their service desk which then again ring me back to the pharmacy. A total of 47 minutes on hold so I was on the phone with them over an hour and 45 minutes and still no answers. Garbage Pharmacy.

If I could give 0 stars I would. Too often I have missed a day or two of medication due to backorders on my refills at Kroger Pharmacy Spring Street, Marietta, Ga. Because I did not get my refill on time I missed two days of blood pressure medicine which contributed to elevated blood pressure. The pharmacy staff there does not show any concern or seems to care about the effect this has on the customer. This pharmacy is in my neighborhood but, I will travel 20 minutes away to a different pharmacy to have a peace of mind.

Kroger Pharmacy at the Halstead Village location (Halstead and 12-mile) is my new go-to pharmacy! Moved all my scripts over from Meijer’s to get the fast, convenient, personalized service from this Kroger team! Shout outs to the Pharmacists and their team! Friendly and helpful without the long waits, and Meijer’s being out of stock all the time!! Prices are fantastic! Saving so much $$ now!!They will search to find you the best price! Was paying nearly $40! for one script I now get for $17!! Just one example. Staff at Meijer’s Haggerty are generally rude and seem annoyed to help you… What a difference!! Thanks everyone!

I’ve been a Kroger customer at both store and pharmacy in New Baltimore Mi for many years! And my health insurance no longer was working with Kroger! I was told by the pharmacist, Tracy that I could get discounts with a Kroger health card for $36 a year! Well my meds are now so low cost and one is free! I’m very happy! 90 days supply of 3 meds for $18. Thank You Tracy, and your pharmacy team. I highly recommend the Health discount card!

Pharmacy complaint. I went to Kroger June 26, 2024 around 7:30 pm. I went to get my medication. The pharmacy tech who was taking care of me, was getting my prescriptions and I was asking what they were. He said ** and two others, I told him that it should be **and I don’t need the **. I have plenty of those, then Johnaa came over, grabbed the prescriptions and told me I have to get all of them or none at all. I tried to explain to her that I have the other ones and she was very aggressive in telling me that I can’t get **, I told her the doctor gave us that in the hospital and told us to tell the pharmacy to fill it. Johnaa snapped at me and told me that they didn’t give me that at the ER, no one does. Johnaa then yelled at me and said she was calling the ER to see if I can get the ** and Johnaa yelled at me again and said they said no.

Kroger gets 10 stars in a 5 star rating. They take care of OLD PEOPLE. They always find the lowest price for my prescriptions. GOD BLESS THEIR PHARMACISTS. When you get in your latter years, you don't always Think Properly. The ones behind the counter at Kroger always Help Old People.

Kroger pharmacy was an excellent place for prescription and vaccine needs. They are now using a "third" party pharmacy and my prescriptions get missed up all the time now. The "third" party pharmacy is easy to tell. There in plastics bags. Keep your attention to what there are giving you at counter, because if you walk away from the desk and there is a mistake they will not honor it and they blame you. I have trusted them for years. I'm now going to have to move my prescriptions to a competent and trusty worthy pharmacy. The Vaccines program is very scary. I went for my one and only vaccine from this Kroger, never again.

Louisville Kentucky. Mud Lane. Anytime a pharmacist makes you cry and humiliates you to the point of being afraid to try to speak it's no place you want to go. I've never been spoken to the way I was today. NO MORE.

I would rate at zero stars if it was possible. Horrible service. They take 24-36 hours to have your prescription filled. When I went in this time I asked the pharmacist why it takes so long... She gave all kinds of excuses and told me it's like that everywhere. I disagreed and told her she didn't have to be so defensive. She told me I hurt her feelings. Seriously??? I'll be taking my business elsewhere.

The absolute worst experience. I waited for more than 6 days for medication that I badly needed, and was promised to be processed in two days. They never followed up with me or updated my profile. This was the second time this happened. So, I moved my medication over to Walgreens and they had it ready within 10 minutes. Never again will I trust this Kroger Pharmacy, 101 Fairview Rd Ellenwood, GA 30294, with my medication.

I have been trying to fill my prescription for a month now, every time I call they need more information and say they will call back and never do. Frustrating to say the least. If I had a choice I would go somewhere else.

On Feb 22, 2024 I Picked up medication for Flu and Antibiotics for my daughter, the pharmacy Kroger is located in 12221 Custer Rd, Frisco Texas. I was charged a $178.30 for the 2 medicines, It was crazy, I was worried for my daughter so sadly I decided to pay, Unfortunately my Doctor had troubles with his Cellphone and he doesn't answer me in that moment, because I didn't want to take the medicine. Today I did a research in the Good RX App and I took some screenshots to compare the real prices!! I was in Shocked!! The prices of the others Pharmacy around my area were a Huge difference in prices!!!

On January 12, 2024 I submitted a prescription for a medication to the pharmacy in Kroger located in Collierville, Tennessee. I was charged a $461 co pay. I contacted my insurance and was told there was no copay due for the script. Kroger never contacted me to say I had over paid. It took them a week to finally refund my money. I wonder if I had not contacted Kroger if I would have ever gotten my money back.

Ordering online for prescriptions seems fairly straight-forward. Once you manage to get through all the screens and finally submit it, it gives you an "estimated" time of completion for the order to be ready for pickup. In all my time going to this pharmacy, it HAS NEVER ONCE BEEN READY AT THE TIME they say. Often, after placing the order online, they will text you and tell you it's time to refill. Ugh, that's the doom loop. You'll login again and ask for the refill and the status will say "On Hold" until you call them waiting 10-15 minutes on hold. If you're lucky they'll have it in their system, and promise it at a certain time. It has never once been ready at the time they say. The store in general is pretty trashy and Kroger corporate doesn't seem to care. The pharmacy and/or the online ordering is a disaster.

Kroger received my prescription at 12:46 in the afternoon. I called at 6:00p.m. and was told by Avery, "We are really busy. We will have the prescription ready at 7:45." I called back to have the prescription transferred and was put on hold. She was rude. What would have been a way to treat a customer is just apologize and not be rude about it.

Went to pick up prescriptions this morning. Jake who is always nice decided to be a jerk. I had 8 items he said he could only scan!!! Never heard this crap before. So, I place other 3 to the side and told him he can return them!!! Jake I suggest you get rid of attitude BOY!!

I went to my regular pharmacy for blood pressure medicine and they were out of the medicine and didn't know when they would be getting any. I then went to my Kroger pharmacy and the pharmacist took the information. He was so helpful and I had to have my medicine and I was so relieved. That's twice that the Kroger pharmacy has helped me when I needed help with my prescriptions. Kroger pharmacy is where I go now even though my insurance uses the other pharmacy that has not been helpful the last two times when I needed medicine. I can't tell you how courteous and helpful the Kroger pharmacy was in helping me. I am from Nacogdoches, TX and love Kroger!

Today, I was to receive a much-needed refill only to find out that they are on backorder and won't be in until MAYBE Monday. THIS IS FRIDAY!!!! I don't know how my body is going to act from this and I'm scared!!! I have been taking these meds 4 a day for the past YEAR!! This is unacceptable and needs to be addressed by the higher powers that be. If I wind up in the hospital due to this, I'M SUIING! That is, if I live through it!

I recently called in my prescription for ** which I normally receive through mail order but was afraid I would not received it in time and I desperately needed it as I am weening off of the ** that I have been using. The Kroger generic **, (** 5 mg) was manufactured by Torrent Pharmaceuticals and it did not work at all which has left me without sleep for days. I did some research on Torrent Pharmaceuticals and found out that they are a sketchy company in India and the FDA has issued numerous warnings regarding their products and practices. Needless to say, I will never order from Kroger Pharmacy again. I believe they are giving customers products which are of extremely low quality!!

I try Kroger Instacart 3 times and each time they took money without my permission. This last time which is this Monday 4 different charges. I call. They said I have to wait a few days. I don’t care how much it is. I am ready to press charges on somebody. This is unacceptable. Nobody show. Take money from anybody. Now I am gonna do what need to be done so that it don’t happen to others.

On May 13, 2023, I placed an order for a Kroger delivery via Instacart. The shopper sent notice that he was working on my order. I received notice the order was complete and Walter G would be arriving at 6:40 pm. However, Walter G never showed. I contacted Kroger to notify them of the non-delivery. And, while they were amenable to issuing me a refund for the cost of the groceries, I am NOT BEING REFUNDED THE DELIVERY FEE AND TIP. Why should I absorb the cost of the delivery fee and tip when I never received my groceries?

They will hassle with the same questions every month. If you call them be prepared to have to talk to several different people and wait 20 minutes between that is if they don’t hang up then you have to start over again. Then have to wait another month to get the prescription.

Every month they never have my medication ready even they my dog sends it in 9 days prior. I have to go down there and they always give a few days worth... I come back in a few days...still not in stock... Then they foul up on how many days supply were given because of the mess...over and over again. They can't order medicine properly. They always have excuses. I feel like it's bordering on lying at times... there are other issues as well. No matter how nice I am, they are short and defensive.

Kroger Pharmacy on south hamilton rd in Gahanna is awful. For the past year they have gone down. My scripts are never ready when promised. I’m often told it’s the physician’s fault only to find out it’s not. They buy time with excuses. I have a kid with a disability and prefer window pick up. Theirs is always closed. I’m seeking another pharmacy and if you’re smart you will too.

Submitted refill yesterday, was supposed to be ready by end of day and was not. Called this morning and received a commitment of 30 minutes to be ready. Drove 12 miles to pick up Rx and it was still not ready. If there was another viable alternative to this Pharmacy in my local area, I would take my business elsewhere. I have already moved most of my prescriptions to mail order through my insurance. Some prescriptions aren't available via mail order and must be placed at a local brick and mortar store. Kroger needs to keep their commitments if they want to keep any of my future business.

While I like the service of being able to get my prescription refilled with just a phone call, I currently have laryngitis and have no voice. I can enter my prescription number manually but it asks me some questions that must be voice commands with no option of entering 1 for yes or 2 for no, which put more strain on my voice. Can you please give an option for this?

Called on Monday said I had 4 ready went Tuesday to get they said none was ready and it would be 45 minutes. It has been like this for months, I drive 30 minutes to get there and work in another county, finally had to move all my scripts. When I asked for the manager they threatened to call the police to have me removed. STACY was the person I was dealing with, such a ** show!!

I'm not sure how Carla still has a job working with people let alone filling prescriptions. Not only is she rude, but she appears to have a dislike for people of color. I watched how she 'serviced' certain people in line picking up their prescriptions. Not only is she loud and dismissive, she had the audacity to inform the ENTIRE STORE of the medication I was prescribed for SHINGLES by blurting out the name of said medicine in the disguise of asking if I had any questions! Please note, she did NOT do this to the white customers that were in line before me. That is PURE EVIL! I have never in my 50 years on earth ever experienced anything like this. Ever! Kroger should be ashamed as I see I am NOT the first complaint mentioning this woman by name. She should be placed in the back (IF AT ALL) to fill the bottles and NOT DEAL WITH CUSTOMERS!! She is VIOLATING HIPAA laws!! Customers beware!!!

This is the worst pharmacy I have ever experienced. I called in on a Monday for six refills. Today on a Friday one was filled. No explanation, no contact, other than a text they were ready, but just not filled! This happens on a regular basis. We asked they be filled but they will not respond to calls or send a text they have been filled. Last time I waited one hour and forty-five minutes in the pharmacy for refills when there were very few folks waiting during that time. Never any explanation. I even had to explain to the tech how to refill one of them.

This is by far the worst pharmacy I've ever dealt with. They take way too long to get meds ready and one time they kept stringing me along telling me it wasn't time to fill my prescription and it had been 32 days since I'd gotten my last one. When I mentioned that to her all of a sudden she said they could. It was like she just didn't wanna deal with it. They're also the rudest pharmacists I've ever encountered. I'm going somewhere else. They're terrible.

Few years ago I had an ischemic emergency that lead to an ABK amputation of my right leg causing severe nerve damage. Ever since I have had chronic pain requiring periodic use of a narcotic pain killer. I called this morning asking when the prescription would be ready. I explained to the woman that I rely on once a week transportation to accomplish all my errands, and was trying to arrange for the correct day. She responded with irritable contempt, "You are a day early!". I told her I knew that and understood, but if i showed up and all of my prescriptions weren't ready (there were a total of four), then it would be a week later before I would get them. Again I tried to relay that all I was seeking was a date so I could coordinate with my transportation, when she shouted, "You are a day early, call back tomorrow.", and she hung up. Really appreciate the reinforcement of the stigma, and a healthy dose of shame. Sometimes I wonder why I try.

Doctor ordered **, which I need for medical reasons, on Tuesday. 3rd attempt to pick up on Friday - it had still not been ordered in by the pharmacy. Be careful, have had delays getting ** here before, but this is the worse. Pharmacy putting up barriers for females getting their **.

I tried multiple times to book a flu vaccine appointment. Every attempt got timed out around the time I had to input the sex assigned at birth. Is that so important… I can’t get beyond this point. I will need to go elsewhere.

Went there to get a flu vaccine, but was old I needed to have an appointment. Except for COVID vaccines, almost every pharmacy I know does not require an appointment. Had it done at Publix with no appointment. Last time going there ever again.

I’ve been going to the Kroger Pharmacy In Milledgeville GA for about 1 year. Every time I’ve had a prescription filled the staff has been rude. Today I waited in line for approximately 30 minutes, they then said I was not in their system. I told her I called in the refill and she replied, "Well that system is not working right" and sent me to another window. That person found me and she said the prescription was ready, go back and they will ring it up. As I got back to the window was told I would have to get back in line by a “wonderful friendly” customer. The girl proceeded to wait on this other woman. I asked her if she was really going to wait on her first and she said yes. I asked for the manager and was treated like I was the problem. Goodbye Kroger, I prefer Publix anyway, it’s worth the additional 15 minute drive.

I have been a long standing customer of Stockbridge Kroger Pharmacy, Hwy 138 for many years. It has been an awful experience for the past few months. I called about my prescription Saturday evening, was told by a tech it would be ready by 6:30. It wasn't. Went to check to see if ready on Sunday, was told it was not ready. Tech stated it would be ready by 1:00. I can definitely understand being behind. I overheard the pharmacist saying extremely negative remarks about demanding customers. It was very degrading to the customers that pay their salary. I will be changing to Publix Pharmacy where the customer service is the best. They put their customers first.

I tried to fill prescriptions and they refused to fill it under the guise they can refuse in spite of the doctor's order. They refuse Covid treatments such as this that has helped many stay out of the hospital. Blocking effective treatments should be criminal. They have no problem vaccinating with an experimental therapy that doesn’t prevent Covid and which has killed thousands. Not filling these drugs that have been safely used for decades is sinister and further proof the FDA AND CDC are not looking out for our interests. When they claim ** is dangerous but would fill the script if it wasn’t for Covid only reveals their dastardly agenda. The pharmacist is not a dr and should not make medical decisions. Kroger pharmacy is harming patients by not filling the scripts. I hope someone stops them before people needlessly die.

I transferred my prescriptions to Kroger Pharmacy after my pharmacy closed. From the very first encounter with their staff, I found them rude, impatient and condescending. They were offering a cash amount to transfer to them, but the pharmacist, loudly and very dismissively told the person ringing me up that, "we don't offer incentives to people on Medicaid." I was extremely embarrassed and exited with my head hung low. On both occasions that I requested refills I was given a pick-up time via their phone-in refill request. And both times when I attempted to verify if my prescriptions were ready I was told that they were very busy and it would be another 2 or 3 hours. In one case it wasn't ready until just before they closed so I had to pick them up the next day.

Decided to purchase a family level membership at the Kroger Savings Club as the published price on GoodRX with Kroger SC membership (needed a family membership so I could include my dog) for a drug my dog must take for the rest of his life appeared to be the lowest price I could get. When I was charged a different price (~ $6 higher than what I anticipated) the call center rep at the SC I spoke with pointed out 'the fine print' and explained its meaning more fully to me. The fine print reads that published prices are for specific dosages and days supplies. As the published price was for a different assumption as to days supply (my dog is on a particularly high daily dosage of a particular seizure med) I was charged a higher price.

In November I joined because my insurance went up. After the 30 day window I found out my insurance still cost less than the plan. Fair. They state you get 30 days to cancel and I didn’t - I counted $35 lost. When I called to cancel they told me that your service stops the day of cancellation regardless of the fact that you paid $35 for a yearly subscription. There is no auto cancel. There is no refund even though you cancelled early and they terminated your service the day of cancellation. I don’t mind losing $35 because I missed the window but I’m livid that they did not fulfill their end of the contract for giving me a year of service. Do not recommend at all.

I was going to sign up. Couldn't even get them on the line. Was disconnected 2 times after 30 min wait x 2 then I find that they can't discount enough to make it affordable. It's over 300 a month for Breo inhaler.

Kroger has a wonderful service available that allows you to purchase groceries and other store items on line and you can pick them up "contact-free" through their curbside pick-up. This is a good option for me because I am health care provider and I prefer to limit my Covid-19 risk to the workplace if possible. I have steered clear of stores and restaurants for the past 10 months. On occasion, the items you may get are not exactly what you would have picked out if you were in the store...maybe a little too over-ripe or too close to an expiration date or the wrong variety. But overall, they do a great job with this service to allow you to buy groceries in a Covid-19 safe manner.

Every time I have had prescriptions done I have encountered issues at Kroger Pharmacy. Whether or not there are problems or they are back-ordered on a prescription fill they never take the time to notify the customer. I have 3 things listed on my account, standard insurance, KrogerRX, and GoodRx. KrogerRX is something you pay for at Kroger to get better prices on the prescription if your insurance gouges you. The problem is they look at your insurance and will adjust only as to what they say. I constantly have insurance only allow 30 days on 90-day prescription and that is all the pharmacy will fill even if the KrogerRX and GoodRx cover 90-day prescriptions for less than the insurance charges for 30 days. If they could only notify you of the problems, you could take a few minutes to find out how to correct it. In my opinion, the Pharmacist and pharmacy techs are nothing but pill counters, amazing they have degrees for doing poor service.

Fast, friendly service. They always get the best price for me since I pay for my meds myself. I don't have to keep pulling up GoodRx for pricing. They answer all my questions.

The pharmacist is always available. The meds are ready when they say they will be there. I feel like I'm the only person that they will pay attention to.

My choice is Kroger because all their Rex employees know me when they see me and when I call. Also, Krogers prices on their rx s seem to be consistent every month.

If I wait until they call me to say my RX is ready, it usually is, but if I go back when they VERBALLY tell me it will be ready, it’s often not ready!

I live in a village about 20 minutes from my favorite Kroger. I always go to this store just because I always have a great experience with the pharmacy employees, always helpful and friendly.

They have my prescriptions on auto refill and text me when they're ready. I use their drive thru to pick up. If I need an OTC item, I call before I come to pick up and they have it ready.

At the Kroger pharmacy I like how they take the time to explain everything and always show that they're concern about my meds for me and, just nice people.

The prices are great and the pharmacists and staff actually get to know you, but the hours are limited so that's not great. But I am much happier with Kroger than I was at Walgreens.

Kroger has consistently been more reasonable for prescription meds than any previous pharmacy we have used. They are terribly busy but always cordial. I would recommend them heartily.

The staff are helpful, professional, friendly and just great all over. They are always on top of mine and my wife's prescriptions, including explaining the side effects of a new drug.

Around 2018, I had been using CVS to fill prescriptions. My Family Dr. was always promoting GoodRx. So I began trying it at CVS and it was great, and saved me money. However, every time I filled something I had to ask them to run through GoodRx if it was cheaper. One day I was on the GoodRx website, and noticed that Kroger was always coming up as less. Somehow, they are intertwined. I ended up getting a Kroger RX savings account and moved all my meds to Kroger. But I left my pain prescription at CVS, since I knew my pain contract prefers you stick with same pharmacy. In moving all my other meds and my son's to Kroger, I began getting headaches. I’m not a person to hardly ever have them.

I utilize this pharmacy mainly for convenience. I shop at Kroger and it saves time for me to pick up my prescriptions from there. The pharmacists and the staff are very friendly.

I use this pharmacy due to cost only. I have had the rudest and dumbest representatives that wait on me. I got past that. Now it’s getting dangerous. I called in a prescription and I checked on it twice. It took “5” days for it finally, to be ready. I was 2 days late with this medicine. Now I have automatic and my meds are “still” aren’t ready. Time to pay double just so I don’t end up in the hospital waiting on my meds. They are so terrible, I can’t afford to go here anymore, no matter what the cost!

Went to get my monthly medicine refill at Kroger, but the tech informed me they didn’t have the medication in stock, and would have to reorder it, and it would take over a week to get it in. Gave me the scripts back without offering me a choice. Asked to speak with the pharmacist. Explained to The pharmacist at Hartley Bridge, that I have to get this medicine filled every 30 days, and if being out of supply was due to the pandemic or would it always have to order the medicine every month, taking over a week to come in? They Couldn’t tell me.

I do not have Rx insurance, so I depend on Good Rx for my prescriptions. Today while picking up two Rx that were ready, one new and one old, I could not get the Good Rx on my phone to work, I got out of line and tried for about 30 minutes. Finally decided just to get the old Rx that already was using the Good Rx discount. But when I went back and told Jantea my problem, she said well let me try, and after about five minutes she was able to get both my Rx for a much lower cost. I really appreciated her extra effort, she did not have to do that, but I sure did thank her..

Very poor customer service and they have no idea how to do their job, every time I get meds filled something goes wrong, every time I call I get a different answer about something, they make their own rules about everything, not once have I been able to go in there and pick up my medication without an issue, I been with this pharmacy for a year now and still the same results, it's about time I move on to a better pharmacy, I would not recommend using this pharmacy.

They are price gougers! I've had two experiences with Kroger now. First time they wanted to charge me $120 for a months supply of ** which my insurance doesn't cover. I was dumb enough to pay for it but researched online after leaving the pharmacy in disgust that I should be that much a month to keep my thyroid levels balanced. Turn out with Good RX I could get it for $40...no insurance needed. When I went back, I was refunded the difference but felt bad for all the patients who don't know about GoodRX, worse yet, the elderly who aren't often computer literate and won't search for a better price. They bank on your ignorance to make their money. Today I picked up a prescription for some eye ointment which cost $40.63. I found the identical thing online for $16.59 at Farmvet.com. How is it possible that our healthcare system is so broken???? Disgusted!!!!

I was receiving medication for weekly in home infusion until I changed insurance companies. I notified Kroger Specialty Pharmacies before the end of the year so everything would be in place. I was notified 2 days before my next scheduled infusion that THEY DID NOT PARTICIPATE with my new insurance company. NOW I will miss an infusion and I have been unable to uncover what the consequences of missing it will be. Multiple contacts with Kroger over last 3 weeks, they even told me my copay. Left me high and dry, waiting to see effect on treatment.

I switched to Kroger due to lousy service at another local pharmacy, however this one is no better. My Dr called in a script Tues, the app said it'd be ready today, I get there and the pharmacist says "not till Sunday, and you better call first to make sure we have it." When I objected to picking it up Sunday, she said "well that's 30 days from your last fill." In what world? Only her world I suppose, since every other pharmacist and their software consider the day the script was FILLED as Day 1. She said she doesn't count that as Day 1, that she counts Day 1 as the NEXT day!

The pharmacy that no longer cares about your health. Service at the pharmacy has gone from spectacular to dismal in the last few months. My doctor sent in prescriptions yesterday. After waiting to hear they are filled or see them on my account, I finally called. They are scheduled to be filled TONIGHT. With no notice to anyone they opted to wait 24 hours from the doctors orders to fill the medications. Luckily it's not a life or death thing - this time. I am a cardiac patient and now know that I need to find a pharmacy that will fill prescriptions when ordered and not when they think they may get around to it. If you have time to wait for a day or more for a prescription because the situation isn't life-threatening, then go ahead and take a chance. I will be finding a new pharmacy today after I let my doctor know that anything urgent should not be sent to the Wylie Kroger pharmacy.

On the last two occasions I had major issues with Kroger Pharmacy at 800 Glenwood Ave, Atlanta, GA 30316. The first issue involved a called in prescription for a colonoscopy prep. The Pharmacist did not notify the Dr's office that it was on back order. The Pharmacy did not notify me, as the consumer, that it was on back order. I made two trips and called and nobody could tell me what the problem was. The Dr's office finally called and obtained information that the particular prep was on back order and I had to get it from another Kroger location.

I went in to the Kroger pharmacy to pick up my ** 200mg. I was told the cost for 60 pills was $368. I asked them to double check the price which they did. There was no mistake in the price they quoted. I had been paying about $30 for the exact same prescription at a local independent pharmacy that retired and closed. I transferred my prescription from Kroger to another local independent pharmacy and the cost was back to $30. My experience at Kroger was an attempt at a total rip-off. They were also totally disorganized as well as understaffed. My question is WHY WOULD I WANT TO BUY ANYTHING AT KROGER???

I am writing about the Kroger Pharmacy in Sidney, Ohio. This store is one big mess! If a prescription is called in in the morning, you are lucky if you get it by 5pm that evening. The people are rude and act like they are on their last legs. The pharmacy is too busy and needs more employees and space. If you can't do these two things, then you need to shut it down because it gives Kroger a bad name. Their grocery section is wonderful and those people are more than helpful.

The pharmacy did not order my meds that were due yesterday and they have had the prescription for one week, Now I won’t get them for 2 additional days, so I guess I have to call them to make sure they order them each month. Not acceptable. These are meds you cannot run out of, now I am out!

I would give zero stars if I could. I would never recommend this pharmacy. I had to move mine and my husband’s prescriptions because my pharmacy closed. It took six months to get things running semi-smoothly. Now I continually have problems with texts being sent that our prescriptions are ready and I get there and they are not. It takes days or weeks if we are out of refills. The pharmacist is almost always rude. She is very unapologetic when they make mistakes and told me if I’m dissatisfied to find another pharmacy.

I have a catastrophic illness that requires a lot of medication. Last year is was around 250,000 and you would think for that kind of money this pharmacy would want to fill these prescriptions for me. I have great difficulty in getting my medicine on time. This last month ** sent the refill to my old doctor even after I told her many times of the new doctor's information. My last order was missing a very important prescription and she lied about sending the script to my correct doctor and importantly she sent out my order without this prescription and never let me know and never said anything. I was left to research and find out what she did this time. It's now the middle of the month and I have not received my medication. I called this morning and the manager would not come to the phone. Her name is **. This pharmacy has been horrible. "Kroger" bought out the old pharmacy I used to go to and so I was atomically their customer.

On several occasions the pharmacy has "shorted" our 90 day prescriptions by providing only a 60 day supply. Note that these are NOT prescriptions for controlled substances, just your basic heart and blood pressure meds. When questioned about the discrepancy they first claimed that our insurance wouldn't pay for 90 days. Wrong... The GoodRX insurance we use encourages getting 90 day supplies, as do all insurance companies. Then they tried to claim that's how the doctor wrote the prescription. Again, wrong. If that were the case, the prescription wouldn't have been labeled as being 2/3 filled. At that point they didn't try to make up any more excuses, and promised to put a note in my records that I will not accept any partially filled prescriptions.

I have a severe case of Crohn’s Disease, and I have an upcoming surgery. I was recently discharged from the ED, and I received a prescription for pain medication.. I should’ve known that they’d be “out”. This isn’t the first time this has happened. They’ve done this to me several times, and with my daughters ADHD medication. I understand that some people have abused drugs. However, I’m not one of them. Additionally, when did pharmacists start dictating?! This is ridiculous. The girl at the window, began to give her rehearsed speech “We’re out until next week, and we can’t hold your prescription until then.” You don’t say?! In other words, we’re not going to fill it.. That’s just wrong!!

The check out staff are always friendly, courteous & helpful. I am one of only a few people ordering a particular item & at first I had to wait several days before it would be available. I told them I was going to be ordering this item on a regular basis & asked if they could be sure it was in stock. I no longer have to wait. Prescription is ready next day. When I have problems with doctor's office they will also help me get what I need.

I had discontinued my use of Kroger Pharmacy in Decherd, TN as the staff was a chore and belligerent to seniors. 2nd chance when I signed up for Rx Savings, different staff. Same poor service. They also make up their own policies regarding any controlled substance without informing the customers. Laws don't matter, only store policy. Dropped off a prescription that I was told would be ready a certain day. Was then told that they don't refill until you call and request it. Was a brand NEW prescription yet they still said I was supposed to call to request it be filled?? Rx Savings not worth the uneducated, poor attitude employees this Pharmacy hires. Whole store is in decline as products unavailable even when digital coupon items. Few lanes open as seems want you to use automated check out to save paying an employee. Just a steady decline towards poor shopping with little savings now.

The lady blond pharmacist at the Harrison Kroger was beyond rude to me. I know there are problems with opioid medicines. She was rude from the start of our talk. It turned out there was a mistake in my instructions for my medicine and had she not been so rude to me and told me I was a drug abuser we may have been able to figure that out. I just didn’t understand what could have happened. I told her I didn’t abuse any medication and she said she was documenting my call as argumentative. The only person who was argumentative was her.

I have used Kroger pharmacy for over 18 years, received good info when needed on questions concerning medication, prices for 90 day medicine very fair and most of all they listen when you have concerns.

I paid the plan $36. I got one Rx filled. Not much of a savings. But now, I am getting emails that "the prescription you filled yesterday" was... I never filled an Rx yesterday. Nor any other time since the first time. Are they billing my insurance or what? I think this is a HIPPA violation. There isn't any customer service person online to answer this or look it up. I think this is fraud.

After having used a Kroger Pharmacy in Colorado over 30 years without issue, we moved to Phoenix AZ to retire. Wanting stay with Kroger grocery shopping and pharmacy, we chose the Frye’s food store on 15502 W Bell Rd. Although the grocery store is fine, this has got to be the very worst pharmacy I’ve ever seen, bar none! People there answer phones with an immediate attitude, I had a doctor call in my prescription on a Wed afternoon once, waited a couple of hours, went to pick it up and they said it was nearly done. Returned in like 45 minutes, it will be another 10-15 minutes and asked by the pharmacist “Don’t you have any more shopping to do”? I said no and I’d just wait. Long story but I walked out after nearly 2 hours in the store without my prescription.

I'm a customer that uses Kroger on a regular basis. Estimated I spend more than $15,000.00 dollars a year. The problems are getting prescriptions filled in time. If you bring a paper filled prescription in the day before and ask to pick up the next morning. They will tell you that can't be done and it won't be filled until after 1:00 or 2:00 PM in the afternoon. A great problem because it makes you wait and stops you from going to do things. Especially if you're planning a weekend getaway early. Why you have to wait is unknown. Another thing they do is if you bring a prescription in to be filled and say you'll wait for the fill, they always tell you it will be two hours.

Rude pharmacist (Brian). An employee from this pharmacy informed me on yesterday about my medication on the recall list. But Brian talks to me as if I'm lying about what was told to me. Won't be using this pharmacy again.

Kroger Snellville GA & Grayson GA - I’ve found a gold mine with these two stores. Those that have been there a while are fabulous. I’ve found to always call each time just to make sure your prescription is ready. And don’t call or drop off a prescription and let it sit for a week. There are other patients that could use those pills if you're not going to get them in an allotted time. Now the new people are not as friendly as Kate and the old crew. I can only hope that the old crew will wear off on these new ones.

These people have done me so wrong and I don't understand why they keep doing it again and again for well over a year. I've tried to explain to these morons that I have agoraphobia and I call to have meds ready so I don't have to sit in the store because it makes me a nervous wreck. They text me that all five are ready on Oct 23 2018 and price for them. They put them back after 14 days. Well today is Oct 30 2018 and had to wait in store again to get them ready and now I'm shaking all over. The Debbie or Debra who helped me laughed at me at the register. Now my fear of going out is even worse because she LAUGHED at me!!! Today was most horrible day ever for years on my mental health. I hope they are happy now that they've made me a terrible nervous wreck.

I have had two bad experiences with my local Kroger Pharmacy but this one today has convinced me it is time to take my business elsewhere, not only for prescriptions but for groceries as well. I have two rare medical disorders which make my blood pressure medicine the literal difference between life and death. My conditions are so rare it took multiple hospital stays of over a combined 30 days over the span of two years to finally diagnose it. This was at one of the most respected medical centers in the world, not some local hospital with limited capabilities.

Me and my boyfriend went into Kroger pharmacy in Ann Arbor on S. Maple Rd. and he had a prescription. He just got out of the burn unit. He had burns all over his face neck and arms and it still warm out so you could see everything and so they did Nied filling his prescription right away without calling anybody without checking on anything. It was about noon on a weekday so they could call the doctor and checked on it. By the way he is Mexican so they turn them away and I filed a complaint with everybody I can think of. The little pharmacist was named Megan. She just said she didn’t feel comfortable. I didn’t think pharmacist were in the business of feeling comfortable. They're in the business of helping people so how much is this helping anyone turning people away.

I went to get my narcolepsy medicine filled. They did not like how the doctor wrote it. But only after an hour waiting. Went back had doctor rewrite script. Had Dr call to be check on stock. Pharmacist said in stock. He was on speaker phone. Went back right away. Waited again only to have them tell me they did not have enough to fill it. Lazy or dishonest, maybe both. Will not darken their doorstep as long as I draw breath on this earth.

I dropped off a prescription to be filled. Never got a call that it was back ordered. It's for my elderly mom and then they said they couldn't give me a date on when they could get it in and didn't help me to assist with getting the truck prescription transferred to a different pharmacy. Second experience second time I've used them. Both experiences poor.

Kroger had script for my son’s ADHD medication, for 5 days. 08262018, did not have enough to fill my son’s 30 day med... after 5 days In their possession. Refused any partial fill, offered no help. Gross neglect and abuse of license.

Although I was pleasantly surprised to see that my medication cost less than Wal-Mart, the customer service is extremely slow. They are so understaffed. You cannot get anyone on the phone, forget that. Their phone system keeps you on the phone for about 10 minutes and then just disconnects. So if you need to know how much your new medication is, you have to go and stand in line forever more to find out. The Staff is friendly and do their best but clearly there is not enough employees working.

I have always been a Kroger shopper. While I am a loyal customer to the store, the pharmacy in the Willis, TX store does not deserve the same nor does it deserve my business. I started using that pharmacy when I moved to the area. Each time I attempt to pick up my medicines, I am told first thing that they do not have any prescription under my name. Once that gets straightened out, then of course I am told my prescriptions are not ready. Now, I am a person that drops off prescriptions, and will request it to be ready usually the following day or even a couple of days later. But sadly it never fails, when I return - always after the requested time for pickup - the prescriptions are not ready.

I came into the store pharmacy (Kroger Marketplace on 24401 Brazos Town in Rosenberg TX) to get asthma medication for my sick child. Was told I needed one hour to wait before my medication would be ready. Within that hour I asked about three times if my medicine was ready and was told each time: “I told you it was going to be one hour. It’s not one hour yet”. After waiting more than an hour I was finally told that they don’t have the medication for my child. Would not recommend this pharmacy to anyone. Especially with medication for asthma you want to give them to the child as soon as possible.

Recently my fiance has been experiencing joint and muscle pain so on a recommendation from family, friends and my physician they suggested he try **. On 2 separate occasions, I purchased 2 boxes of the Kroger Brand. One with vitamin D and one without. My fiance went to open the package of one of the bottles and was reading the ingredients and informed me he was severely allergic to one of the ingredients used to make the product. Since neither package was opened, I told him I would return to the store for a refund.

The pharmacy dept is horrible. Always out of medication and then you arrive to get it and find out they don't have it. They could have called you or got from another Kroger pharmacy. This has happened several times.

This is regarding Rushville Indiana Kroger pharmacy. Our Walmart closed and we were forced to change pharmacies. Had my scripts sent over. I called on Monday and made sure they had them. They said yes, most were due the 15th but one the 16th. She asked if I'd just like to pick them all up on the 16th. So I'm the afternoon of the 15th I called and asked that they be ready in the morning, no problems she said. I don't live in town. So I try to get everything in one trip. So I go in on the 16th. Asked for my medications. They only had 3 ready and were holding on to my ** in till tomorrow. There was no reason for this. The Dr even told them to fill it on the 16th. But they refused.

Over the last 6 months I've had nothing but headaches with this pharmacy. On occasion I will have my meds delivered (I have 7 total filled each month). There has been twice I've waited all day for the delivery and they never showed. Not even a phone call. I had to call them when it got to be 6-7pm. I've requested on at least 3 different occasions to stop sending notifications to my cell, as I don't check it, and send only to my email. Each time they've told me my cell was taken out of the system. They're still sending notifications to my cell. My meds are on automatic refill. On 2 occasions I've had to call about a med (the same one both times) that didn't get filled. They told me they thought I stopped taking it because they haven't filled it. I take this medication every day and they fill it EVERY month.

I had a workman's comp claim with the paperwork on who to bill. The pharmacy Tech copied the workman comp paperwork to keep with my prescription at the drop off time Wednesday about 4 pm. I went back around 815 pm to pick up my prescription assuming that everything was ready and with it being workman comp that I wouldn't have to pay anything. The pharmacy Tech who was checking me out said that I owed $11 and change. I told him it was a workman comp claim and that the lady who took my script made a copy of the workman comp information for billing. He left the counter for 1 minute. Upon returning he asked me if I had the original paper. Unfortunately for me, I did not. I had left it at home, again assuming that everything was good. I was not able to get my script that night. I wasn't able to make it back in to get my script til Friday morning.

Multiple occasions where I've had trouble with the online portal where I order refills for my meds. Most recently, I ordered 5 different refills, and the order was confirmed. I got both a phone call and an email telling me the order was ready. When I got to the pharmacy, they only had ONE script filled and they showed NO other orders submitted. While the locals were happy to work with me, this tells me that there's a big problem with the online feature, probably hacking! I'll never use their web portal again, and I'll probably find some other provider that I can trust. This is outrageous.

This is pertaining to the Kroger Pharmacy located in Port Clinton, OH. The staff is inept at their positions. Poor customer service and the majority could care less with the patients they are providing pharmaceutical needs for. This is very disappointing since this started after their Pharmacy Manager transferred. On numerous visits they have screwed up prescriptions or says they can't fill when two days earlier could have. They are lazy and slow.

Have had several instances where the pharmacist could have assisted my issue by calling dr of insurance company... They have lost my business... Never again.

Always friendly and will always accommodate my needs... Fantastic, friendly, knowledgeable service with a smile, going out of their way to help... Pharmacist is always available...

They were the best but in last 4 months, I've had ongoing numerous issues. They've filled wrong meds, not filled my meds when I came to pick them up and ran out of required pain meds that are b/o for weeks. They also hired new people that aren't giving good service and act like they don't care. Very frustrating!!!

Have used this pharmacy for over 40 years for myself and family. Always professional and helpful no matter what the situation. Consistent in staff and service.

Their professionalism, compassion, kindness, customer service & timeliness of service is an every time occurrence. I have never been to the pharmacy that I wasn't treated like I was the only customer there! Their customer service skills are not only phenomenal, but they are REAL! I love Kroger Pharmacy!

All employees are wonderful. Very knowledgeable and treats you like family, even impatient customers. Kudos to all. Very professional and actually enjoy shopping there.

Kroger Pharmacy is always on time. They serve quick, accurately and very professional. The attendants are nice and attentive. They have a calling system where if the prescription is ready, they call you to pick up.

My pharmacy is the best. I've never had a problem with them, the wait time is usually no longer than 5 minutes (Unless you're in the drive-thru), they have all kinds of different ways to order your prescriptions, and their customer service is great!

I have no complaints about my Kroger Pharmacy. I would recommend it to anyone looking for a great place to get your medication. They also fill your prescription automatic every month and call you when it is ready.

We switched from Walmart Pharmacy to Kroger a little less than a year ago. Haven't looked back. Partial refills filled right at Kroger. We use weekly pill cases for our medications. Walmart had trouble keeping track of partial refills, they would say that we made a mistake on counting, not them. Shorted a few times. Never took responsibility for this. Always blamed us.

For way too many years, I have taken lots of medication. The Kroger Pharmacy has been very helpful in keeping my meds on target along with my vaccines, too!!

I've used Kroger grocery store's pharmacy for a number of years and have always had prompt, courteous and efficient service. The pharmacy also offers flu shots and a few other immunizations. The prices and my relationship with the pharmacy has always been great. I'll be using a new pharmacy soon because of a new health care provider but Kroger was always there for me in the past.

I love my local Kroger Pharmacy and the people who work there are always helpful and knowledgeable. The hours have been expanded. Which helps the working people.