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Kroger Pharmacy Reviews
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I was receiving medication for weekly in home infusion until I changed insurance companies. I notified Kroger Specialty Pharmacies before the end of the year so everything would be in place. I was notified 2 days before my next scheduled infusion that THEY DID NOT PARTICIPATE with my new insurance company. NOW I will miss an infusion and I have been unable to uncover what the consequences of missing it will be. Multiple contacts with Kroger over last 3 weeks, they even told me my copay. Left me high and dry, waiting to see effect on treatment.
I switched to Kroger due to lousy service at another local pharmacy, however this one is no better. My Dr called in a script Tues, the app said it'd be ready today, I get there and the pharmacist says "not till Sunday, and you better call first to make sure we have it." When I objected to picking it up Sunday, she said "well that's 30 days from your last fill." In what world? Only her world I suppose, since every other pharmacist and their software consider the day the script was FILLED as Day 1. She said she doesn't count that as Day 1, that she counts Day 1 as the NEXT day!
Wait...so I'll be out of my meds on 12/28, I can't pick up my refill till 12/29 4:00 pm, and I have to go 24 hours without?!? It's not critical but it is highly painful to go without like that. And according to this pharmacist, I'll have to go another 31 days for the next refill...which means January 30, and another painful, debilitating 24 hours without meds. SMH...this pharmacist should have asked Santa for some compassion for Christmas!
The pharmacy that no longer cares about your health. Service at the pharmacy has gone from spectacular to dismal in the last few months. My doctor sent in prescriptions yesterday. After waiting to hear they are filled or see them on my account, I finally called. They are scheduled to be filled TONIGHT. With no notice to anyone they opted to wait 24 hours from the doctors orders to fill the medications. Luckily it's not a life or death thing - this time. I am a cardiac patient and now know that I need to find a pharmacy that will fill prescriptions when ordered and not when they think they may get around to it. If you have time to wait for a day or more for a prescription because the situation isn't life-threatening, then go ahead and take a chance. I will be finding a new pharmacy today after I let my doctor know that anything urgent should not be sent to the Wylie Kroger pharmacy.
On the last two occasions I had major issues with Kroger Pharmacy at 800 Glenwood Ave, Atlanta, GA 30316. The first issue involved a called in prescription for a colonoscopy prep. The Pharmacist did not notify the Dr's office that it was on back order. The Pharmacy did not notify me, as the consumer, that it was on back order. I made two trips and called and nobody could tell me what the problem was. The Dr's office finally called and obtained information that the particular prep was on back order and I had to get it from another Kroger location.
The second issue involved an online refill phone app where the receipt provided was for the wrong Kroger Rewards number. If they messed that up, I really don't want to trust them with my medicine. I also stopped receiving text messages regarding my refills being ready. When I asked why, the Pharmacist verified my phone number and said they had no idea. It's time to move back to another Pharmacy.
I went in to the Kroger pharmacy to pick up my ** 200mg. I was told the cost for 60 pills was $368. I asked them to double check the price which they did. There was no mistake in the price they quoted. I had been paying about $30 for the exact same prescription at a local independent pharmacy that retired and closed. I transferred my prescription from Kroger to another local independent pharmacy and the cost was back to $30. My experience at Kroger was an attempt at a total rip-off. They were also totally disorganized as well as understaffed. My question is WHY WOULD I WANT TO BUY ANYTHING AT KROGER???
I am writing about the Kroger Pharmacy in Sidney, Ohio. This store is one big mess! If a prescription is called in in the morning, you are lucky if you get it by 5pm that evening. The people are rude and act like they are on their last legs. The pharmacy is too busy and needs more employees and space. If you can't do these two things, then you need to shut it down because it gives Kroger a bad name. Their grocery section is wonderful and those people are more than helpful.
I got burned on my back. I went to the Wound Care Center in the Upper Miami Valley Hospital. They were more than wonderful! They ordered me ** cream because the ** did not permeate the scar and dead tissue and they could not debride it. The cream is suppose to help dissolve it. I called Kroger Pharmacy in Sidney, Ohio to see how much it was going to be. She said they could not fill it because it has to go to a specialty pharmacy. I asked her what was that - I had never heard of such a thing. Anyway, I called my doctor and told a nurse what the lady at the pharmacy said. She said, "Really? I'll take care of this."
So I waited till this am to call Kroger because of the bandage they put on me at the doctor's office needed to be change today. Guess what? Not filled yet! They told me they were waiting on approval from my doctor. MY DOCTOR ORDERED IT! They needed to know what it was used for, where it was being put and how much was being used. They told me yesterday even if it got approved, they did not have any in their store, that I would have to go to Piqua. I asked the pharmacist could they have it brought up from the Piqua store and they told me no. Really? I told him they were ** Useless! Now, I have to wait till Monday, call my doctor's office again and go over this same issue. Meanwhile, I'm suppose to go back to the doctor next Thursday for the debridement again. Any use in that?
Kroger, I'm so sorry, your Sidney Pharmacy is as bad as CVS Pharmacy in Sidney. Both are too busy and overworked to show they care. I'm stuck with you because Walgreens (I think they walk on water) no longer takes Tricare which is a military insurance! If they ever change their minds, you won't see me move fast enough to get away from an incompetent pharmacy like yours!
The pharmacy did not order my meds that were due yesterday and they have had the prescription for one week, Now I won’t get them for 2 additional days, so I guess I have to call them to make sure they order them each month. Not acceptable. These are meds you cannot run out of, now I am out!
I would give zero stars if I could. I would never recommend this pharmacy. I had to move mine and my husband’s prescriptions because my pharmacy closed. It took six months to get things running semi-smoothly. Now I continually have problems with texts being sent that our prescriptions are ready and I get there and they are not. It takes days or weeks if we are out of refills. The pharmacist is almost always rude. She is very unapologetic when they make mistakes and told me if I’m dissatisfied to find another pharmacy.
I have a catastrophic illness that requires a lot of medication. Last year is was around 250,000 and you would think for that kind of money this pharmacy would want to fill these prescriptions for me. I have great difficulty in getting my medicine on time. This last month ** sent the refill to my old doctor even after I told her many times of the new doctor's information. My last order was missing a very important prescription and she lied about sending the script to my correct doctor and importantly she sent out my order without this prescription and never let me know and never said anything. I was left to research and find out what she did this time. It's now the middle of the month and I have not received my medication. I called this morning and the manager would not come to the phone. Her name is **. This pharmacy has been horrible. "Kroger" bought out the old pharmacy I used to go to and so I was atomically their customer.
I had amazing service from the old pharmacy and now it's Kroger and life is hell because of them. When I can't get my medicine and am forced to go through the process of finding a new pharmacy and get all new prescriptions from my doctor and then find a great pharmacy like the old one before this one. This pharmacy constantly will send out needles the wrong size that leave me bleeding and this is an assault on my health. The person who is on my account should be fired. I even lost it and yelled at her for her constantly lying. That ruined my day, who likes to fight for fairness and their medicine. I have decided I will keep filing documents and keep going up the chain of command here including sending my story to the NYT newspaper and any radio and editorial I can get to help me expose this incredible story.
The pharmacy could correct this by just having a stock of what we get every month. They believe they save money by not stocking medicine and so it makes the customer have to go to the pharmacy many times to get their monthly order or it traps a person in their home many days a month waiting for the delivery. If my hardship is not interesting to you, then educating the population on why they must go many times in a month to get their monthly order will bring some understanding and maybe congress or our state representatives can stop this putting the customer "last" to an end. This pharmacy location is at 6240 Wilshire Blvd. Los Angeles CA 90048 and the phone number is 800-806-0020.
On several occasions the pharmacy has "shorted" our 90 day prescriptions by providing only a 60 day supply. Note that these are NOT prescriptions for controlled substances, just your basic heart and blood pressure meds. When questioned about the discrepancy they first claimed that our insurance wouldn't pay for 90 days. Wrong... The GoodRX insurance we use encourages getting 90 day supplies, as do all insurance companies. Then they tried to claim that's how the doctor wrote the prescription. Again, wrong. If that were the case, the prescription wouldn't have been labeled as being 2/3 filled. At that point they didn't try to make up any more excuses, and promised to put a note in my records that I will not accept any partially filled prescriptions.
Why do they do this? The more you come in for prescriptions, the more shopping you end up doing. Yesterday, for example, I ended up spending $140 on groceries. That's a typical prescription run for us. I hope they realize that I can quickly shift all that business over to one of their competitors, which I will do if they short me again.
I have a severe case of Crohn’s Disease, and I have an upcoming surgery. I was recently discharged from the ED, and I received a prescription for pain medication.. I should’ve known that they’d be “out”. This isn’t the first time this has happened. They’ve done this to me several times, and with my daughters ADHD medication. I understand that some people have abused drugs. However, I’m not one of them. Additionally, when did pharmacists start dictating?! This is ridiculous. The girl at the window, began to give her rehearsed speech “We’re out until next week, and we can’t hold your prescription until then.” You don’t say?! In other words, we’re not going to fill it.. That’s just wrong!!
The check out staff are always friendly, courteous & helpful. I am one of only a few people ordering a particular item & at first I had to wait several days before it would be available. I told them I was going to be ordering this item on a regular basis & asked if they could be sure it was in stock. I no longer have to wait. Prescription is ready next day. When I have problems with doctor's office they will also help me get what I need.
I had discontinued my use of Kroger Pharmacy in Decherd, TN as the staff was a chore and belligerent to seniors. 2nd chance when I signed up for Rx Savings, different staff. Same poor service. They also make up their own policies regarding any controlled substance without informing the customers. Laws don't matter, only store policy. Dropped off a prescription that I was told would be ready a certain day. Was then told that they don't refill until you call and request it. Was a brand NEW prescription yet they still said I was supposed to call to request it be filled?? Rx Savings not worth the uneducated, poor attitude employees this Pharmacy hires. Whole store is in decline as products unavailable even when digital coupon items. Few lanes open as seems want you to use automated check out to save paying an employee. Just a steady decline towards poor shopping with little savings now.
The lady blond pharmacist at the Harrison Kroger was beyond rude to me. I know there are problems with opioid medicines. She was rude from the start of our talk. It turned out there was a mistake in my instructions for my medicine and had she not been so rude to me and told me I was a drug abuser we may have been able to figure that out. I just didn’t understand what could have happened. I told her I didn’t abuse any medication and she said she was documenting my call as argumentative. The only person who was argumentative was her.
I told her she was not being professional. She repeated that I was the definition of a drug abuser and hung up on me. I’m 59 and disabled and that I have to explain to my doctor she acted crazy. When will it get better for people who legitimately need something that a bunch of people have abused? Why do you have to basically apologize for needing your medicine? Again this whole thing is due to a mistake written in the instructions that will be easily fixed by my doctor. I hope if this pharmacist is ever on the patient side she gets a pharmacist that is nothing like her. I have never had a problem with anyone but her. Everyone else there is very nice and helpful.
I have used Kroger pharmacy for over 18 years, received good info when needed on questions concerning medication, prices for 90 day medicine very fair and most of all they listen when you have concerns.
I paid the plan $36. I got one Rx filled. Not much of a savings. But now, I am getting emails that "the prescription you filled yesterday" was... I never filled an Rx yesterday. Nor any other time since the first time. Are they billing my insurance or what? I think this is a HIPPA violation. There isn't any customer service person online to answer this or look it up. I think this is fraud.
After having used a Kroger Pharmacy in Colorado over 30 years without issue, we moved to Phoenix AZ to retire. Wanting stay with Kroger grocery shopping and pharmacy, we chose the Frye’s food store on 15502 W Bell Rd. Although the grocery store is fine, this has got to be the very worst pharmacy I’ve ever seen, bar none! People there answer phones with an immediate attitude, I had a doctor call in my prescription on a Wed afternoon once, waited a couple of hours, went to pick it up and they said it was nearly done. Returned in like 45 minutes, it will be another 10-15 minutes and asked by the pharmacist “Don’t you have any more shopping to do”? I said no and I’d just wait. Long story but I walked out after nearly 2 hours in the store without my prescription.
We went back in a couple of days to pick it up and guess what? It’s almost done, it’ll be a few minutes. They promised my wife they would transfer all prescriptions from Colorado for us, no they did not. Lastly a few minutes ago, I called to refill a cholesterol med that was supposedly transferred and it failed. I held to speak to someone, young lady asked what I needed and immediately gave me the heavy sighs indicating she likely just didn’t want to deal with it. Naturally she didn’t give her name, placed me on hold as the elevator music exhausted the phone call timing 6 times as it hung up, redialed and I was placed on hold again and again. Wow! Apparently there are folks there who REALLY don’t care about their customers or their health. I went without my medication because I’m taking it to Walgreens tomorrow!
I'm a customer that uses Kroger on a regular basis. Estimated I spend more than $15,000.00 dollars a year. The problems are getting prescriptions filled in time. If you bring a paper filled prescription in the day before and ask to pick up the next morning. They will tell you that can't be done and it won't be filled until after 1:00 or 2:00 PM in the afternoon. A great problem because it makes you wait and stops you from going to do things. Especially if you're planning a weekend getaway early. Why you have to wait is unknown. Another thing they do is if you bring a prescription in to be filled and say you'll wait for the fill, they always tell you it will be two hours.
Yesterday I took a prescription into fill. They said it wouldn't be filled for two hours. So I sent down at the pharmacy. I put it in a little bit before 12:00 PM. I sat there for about two hours and finally received the prescription filled at all most 2:00 PM. I even wrote to Kroger with the problem on email. They said they would email an answer today. I've not received anything. You know you can go into just all pharmacies that aren't connected to Kroger and have a prescription brought in filled in about 10 to 20 minutes.
Why should anyone have to wait all these hours? It seems very disrespectful to all consumers. I'm wondering if managers are aware of this. Is this allowed by pharmacy manager or Kroger manager. I may have to change pharmacy because of the bad pharmacy hours. And to have to set and wait for two hours to have a prescription filled is really bad. I hope that pharmacy managers will read this and do something to change the bad things going on.
Rude pharmacist (Brian). An employee from this pharmacy informed me on yesterday about my medication on the recall list. But Brian talks to me as if I'm lying about what was told to me. Won't be using this pharmacy again.
Kroger Snellville GA & Grayson GA - I’ve found a gold mine with these two stores. Those that have been there a while are fabulous. I’ve found to always call each time just to make sure your prescription is ready. And don’t call or drop off a prescription and let it sit for a week. There are other patients that could use those pills if you're not going to get them in an allotted time. Now the new people are not as friendly as Kate and the old crew. I can only hope that the old crew will wear off on these new ones.
These people have done me so wrong and I don't understand why they keep doing it again and again for well over a year. I've tried to explain to these morons that I have agoraphobia and I call to have meds ready so I don't have to sit in the store because it makes me a nervous wreck. They text me that all five are ready on Oct 23 2018 and price for them. They put them back after 14 days. Well today is Oct 30 2018 and had to wait in store again to get them ready and now I'm shaking all over. The Debbie or Debra who helped me laughed at me at the register. Now my fear of going out is even worse because she LAUGHED at me!!! Today was most horrible day ever for years on my mental health. I hope they are happy now that they've made me a terrible nervous wreck.
I have had two bad experiences with my local Kroger Pharmacy but this one today has convinced me it is time to take my business elsewhere, not only for prescriptions but for groceries as well. I have two rare medical disorders which make my blood pressure medicine the literal difference between life and death. My conditions are so rare it took multiple hospital stays of over a combined 30 days over the span of two years to finally diagnose it. This was at one of the most respected medical centers in the world, not some local hospital with limited capabilities.
The last hospital stay which was 10 days I was finally diagnosed and the proper medication found to keep my blood pressure from climbing out of control. For example when I checked in for that stay through the ED my BP was 276/169 and climbing. I spent 5 days in the CVICU while they tried to figure out how to keep my BP under control. Another 5 days in a stepdown ward to tweak the medications and finally released to come home.
Two days ago my BP medication was running low and since the hospital pharmacy where my medication was originally filled is almost an hour away I did an online transfer to my local Kroger Pharmacy. According to the transfer messages it went through without a hitch and I was told via message that my prescription would be ready by 3 PM on October 3rd. I didn't have a problem with that since I had enough to make it through the next two days. This afternoon around 3 PM I began getting nervous because I still had not gotten any notification that my prescription was ready so I called the pharmacy and the pharmacist told me that according to the records the transfer was successful but that it wasn't due to be filled until tomorrow.
I explained to him that unlike the average high blood pressure patient if I miss a dosage it can literally mean death and he assured me that there wouldn't be a problem and in his words "Give me a couple of hours and it will be ready" so I thanked him and hung up. At 7 PM my wife went to pick up the prescription and called me to say that it wasn't ready and that it couldn't be filled because there were zero refills available which I knew was wrong because I still had the discharge papers from just a few weeks ago that showed my medications and the refills available. My wife must have had her phone on speakerphone and I heard the woman say that the pharmacy had called and told her there were no refills. I said that was bullcrap and asked what the hell was I supposed to do as nobody said a word about there being no refills until it was too late to do anything about it and missing it could literally kill me.
What was her response? Was it "I'm so sorry... I will try to call the pharmacy and see if they can reach your doctor and get something done"? No... her reaction was to snidely say "I don't have to listen to that". Really lady? Your company's incompetence as well as yours could literally kill me but 'hell' is just too strong for you? If you think I'm being melodramatic look up autonomic dysfunction and Baroreflex failure topped with PTSD and you will get a small idea of what I deal with on a daily basis. The last thing I need is some lady who seems as if she couldn't care less if I live or die. Thanks for nothing.
Fortunately for me I have the best PCP on the planet and was able to call him at home at get him to call in an emergency prescription for me and I was able to take it just a few minutes late. What it did do was convince me it's time to take my prescription and grocery business elsewhere. Our family has literally spent tens of thousands of dollars over the years at Kroger but that is coming to an end. Enough is enough, and I may only have a short time left on this earth. I don't need to spend it giving money to a company who couldn't seem to care less about me.
Me and my boyfriend went into Kroger pharmacy in Ann Arbor on S. Maple Rd. and he had a prescription. He just got out of the burn unit. He had burns all over his face neck and arms and it still warm out so you could see everything and so they did Nied filling his prescription right away without calling anybody without checking on anything. It was about noon on a weekday so they could call the doctor and checked on it. By the way he is Mexican so they turn them away and I filed a complaint with everybody I can think of. The little pharmacist was named Megan. She just said she didn’t feel comfortable. I didn’t think pharmacist were in the business of feeling comfortable. They're in the business of helping people so how much is this helping anyone turning people away.
I went to get my narcolepsy medicine filled. They did not like how the doctor wrote it. But only after an hour waiting. Went back had doctor rewrite script. Had Dr call to be check on stock. Pharmacist said in stock. He was on speaker phone. Went back right away. Waited again only to have them tell me they did not have enough to fill it. Lazy or dishonest, maybe both. Will not darken their doorstep as long as I draw breath on this earth.
I dropped off a prescription to be filled. Never got a call that it was back ordered. It's for my elderly mom and then they said they couldn't give me a date on when they could get it in and didn't help me to assist with getting the truck prescription transferred to a different pharmacy. Second experience second time I've used them. Both experiences poor.
Kroger had script for my son’s ADHD medication, for 5 days. 08262018, did not have enough to fill my son’s 30 day med... after 5 days In their possession. Refused any partial fill, offered no help. Gross neglect and abuse of license.
Although I was pleasantly surprised to see that my medication cost less than Wal-Mart, the customer service is extremely slow. They are so understaffed. You cannot get anyone on the phone, forget that. Their phone system keeps you on the phone for about 10 minutes and then just disconnects. So if you need to know how much your new medication is, you have to go and stand in line forever more to find out. The Staff is friendly and do their best but clearly there is not enough employees working.
Since Wal-Mart is closing, I'm worried about getting my medications in a timely fashion. I do like their prices but hate the long lines and it's unbelievable that I can't get anyone on the phone. I've never encountered that before and I've been to Walgreens, CVS, and Wal-Mart. I'm also ill and have trouble standing in line for 30 or 40 minutes. It's frustrating when they tell you that you have to come back and stand in line again. I remember going through this with my Father when I was picking his scripts up at the Kroger store near Hikes Lane and Bardstown Rd and it was like a madhouse, so many customers, long line. I would give them a better rating if it weren't for that.
I have always been a Kroger shopper. While I am a loyal customer to the store, the pharmacy in the Willis, TX store does not deserve the same nor does it deserve my business. I started using that pharmacy when I moved to the area. Each time I attempt to pick up my medicines, I am told first thing that they do not have any prescription under my name. Once that gets straightened out, then of course I am told my prescriptions are not ready. Now, I am a person that drops off prescriptions, and will request it to be ready usually the following day or even a couple of days later. But sadly it never fails, when I return - always after the requested time for pickup - the prescriptions are not ready.
The last time I attempted to pick up a new prescription that I had dropped off to be filled, they said they didn't have it, they had to search around the store till they found it, and I was told it was never scanned nor put into their system. (I have even been told they didn't have it when I attempted to pick up a refill on a prescription.) Anyway, after being told that this last time, when I arrived later to pick up the prescription, I was told again they had no prescription. A voice from the back of the pharmacy shouted, "Don't tell her that, I just filled it."
The pharmacy sunk to a new low however when the medicine was handed to me and I was told by a pharmacist that she wasn't sure if it was the correct medication or strength so I needed to check with the doctor first to make sure that is what was prescribed. While I appreciate the warning, that does not seem to be the proper way of dispensing medications and I had assumed a pharmacist makes every effort to not dispense the wrong medications, but apparently that is not the case at this pharmacy.
Just a note - when I dropped off the handwritten prescription, it was a hassle trying to get a straight answer on when I could expect the prescription to be ready - and I was willing to come back the following day for it. The person working the counter finally said that she had put it into the system requesting it be ready before the end of the current day, which she said meant they probably would not get around to working on it until the following day. I was stunned as I could not believe she had just said that. But of course, either she or the persons I spoke with later were not telling the truth since this is the prescription that I was told had never been put into the system or scanned. I wonder how many serious complications have arisen with their customers' health due to this pharmacy's staff's inability to perform its primary function in a professional manner?
I came into the store pharmacy (Kroger Marketplace on 24401 Brazos Town in Rosenberg TX) to get asthma medication for my sick child. Was told I needed one hour to wait before my medication would be ready. Within that hour I asked about three times if my medicine was ready and was told each time: “I told you it was going to be one hour. It’s not one hour yet”. After waiting more than an hour I was finally told that they don’t have the medication for my child. Would not recommend this pharmacy to anyone. Especially with medication for asthma you want to give them to the child as soon as possible.
Recently my fiance has been experiencing joint and muscle pain so on a recommendation from family, friends and my physician they suggested he try **. On 2 separate occasions, I purchased 2 boxes of the Kroger Brand. One with vitamin D and one without. My fiance went to open the package of one of the bottles and was reading the ingredients and informed me he was severely allergic to one of the ingredients used to make the product. Since neither package was opened, I told him I would return to the store for a refund.
I went into Kroger tonight and tried to return both bottles but was told I would have to wait for manager who just happened to go to break before I arrived. So the only customer service clerk said to wait, which I did, 20 minutes. Upon return of the manager she proceeded to look something up in the computer and then told me no record of what I purchased was on my card. I said that shouldn't matter and simply asked for my money back. She said there was no way to refund me the money and that it was company policy.
They said since I didn't have a receipt and couldn't find the purchase on Kroger card receipt log that I was stuck with the 2 bottles of **. I said, "That is stupid. You refuse to refund my money." I wasted over 30 minutes of my time and now I am stuck with 2 bottles of pills my fiance can't take and I am out the money. This is wrong on all levels. Secondly, there needs to be more than one manager capable of assisting with these type of issues. If one is on break, someone needs to be there to cover and be able to perform all tasks. Horrible business policies. Horrible customer service. You just lost my business and I will be letting friends and family know as well. Would give zero stars if I could.
The pharmacy dept is horrible. Always out of medication and then you arrive to get it and find out they don't have it. They could have called you or got from another Kroger pharmacy. This has happened several times.
This is regarding Rushville Indiana Kroger pharmacy. Our Walmart closed and we were forced to change pharmacies. Had my scripts sent over. I called on Monday and made sure they had them. They said yes, most were due the 15th but one the 16th. She asked if I'd just like to pick them all up on the 16th. So I'm the afternoon of the 15th I called and asked that they be ready in the morning, no problems she said. I don't live in town. So I try to get everything in one trip. So I go in on the 16th. Asked for my medications. They only had 3 ready and were holding on to my ** in till tomorrow. There was no reason for this. The Dr even told them to fill it on the 16th. But they refused.
They made me make another trip to town out of spite because I had called and tried to get them to do their jobs. There is no other reason... She gave me a nasty look at the counter and said, "Well it's gonna be another 25 minutes." I said, "Ok I'll be in the store." It wasn't 2 minutes later I got a text saying they were ready. So that proves they had them ready but made me wait an extra day just to be jerks about it. Definitely switching pharmacy. Kroger in Rushville Indiana is a joke. Very rude and extremely unprofessional. She was even rude when she rang me up. Three the pills in the bag and basically threw it at me and walked away. Wow. I've never been treated like a criminal that way in a store that is supposed to be very good at customer satisfaction and service. Stay away from them if you get anything that is a schedule drug. They will probably call your Dr or the police by the way they treated me.
Over the last 6 months I've had nothing but headaches with this pharmacy. On occasion I will have my meds delivered (I have 7 total filled each month). There has been twice I've waited all day for the delivery and they never showed. Not even a phone call. I had to call them when it got to be 6-7pm. I've requested on at least 3 different occasions to stop sending notifications to my cell, as I don't check it, and send only to my email. Each time they've told me my cell was taken out of the system. They're still sending notifications to my cell. My meds are on automatic refill. On 2 occasions I've had to call about a med (the same one both times) that didn't get filled. They told me they thought I stopped taking it because they haven't filled it. I take this medication every day and they fill it EVERY month.
The last straw was today. My meds (about 5 of them) were due to be filled. I had one more day left on at least one of them but received no email notification that they were filled. I was told more than a week ago that they were due in about 5 days. When I called today they told me they were due in 2 days. I guess I was suppose to not take my meds for 2-3 days. I will pick these meds up tomorrow and then will have all my medications switched to another pharmacy before they are due to be filled again.
I had a workman's comp claim with the paperwork on who to bill. The pharmacy Tech copied the workman comp paperwork to keep with my prescription at the drop off time Wednesday about 4 pm. I went back around 815 pm to pick up my prescription assuming that everything was ready and with it being workman comp that I wouldn't have to pay anything. The pharmacy Tech who was checking me out said that I owed $11 and change. I told him it was a workman comp claim and that the lady who took my script made a copy of the workman comp information for billing. He left the counter for 1 minute. Upon returning he asked me if I had the original paper. Unfortunately for me, I did not. I had left it at home, again assuming that everything was good. I was not able to get my script that night. I wasn't able to make it back in to get my script til Friday morning.
At that time the Tech had my script and removed it from the plastic bag along with the copy of the workman comp paper that was originally copied. She entered the information from the workman comp paper and asked me where my place of employment was and they needed my ss#. She looked a little confused after entering my info. She then left the counter and upon returning she told me that my script was cancelled. I turned and walked out. She did apologize, but I didn't have the patience to listen to anything at that time. At 1 pm I called Kroger Pharmacy and asked to speak with the manager. He was able to figure out the problem over the phone and had my script ready in 15 minutes. My suggestion to pharmacy Techs that work the counter. If you can't take care of a customer that needs their medication. Get a manager. I had to go two days in pain because of the incompetence or lack of knowing what to do in my case.
Multiple occasions where I've had trouble with the online portal where I order refills for my meds. Most recently, I ordered 5 different refills, and the order was confirmed. I got both a phone call and an email telling me the order was ready. When I got to the pharmacy, they only had ONE script filled and they showed NO other orders submitted. While the locals were happy to work with me, this tells me that there's a big problem with the online feature, probably hacking! I'll never use their web portal again, and I'll probably find some other provider that I can trust. This is outrageous.
This is pertaining to the Kroger Pharmacy located in Port Clinton, OH. The staff is inept at their positions. Poor customer service and the majority could care less with the patients they are providing pharmaceutical needs for. This is very disappointing since this started after their Pharmacy Manager transferred. On numerous visits they have screwed up prescriptions or says they can't fill when two days earlier could have. They are lazy and slow.
Have had several instances where the pharmacist could have assisted my issue by calling dr of insurance company... They have lost my business... Never again.
Always friendly and will always accommodate my needs... Fantastic, friendly, knowledgeable service with a smile, going out of their way to help... Pharmacist is always available...
They were the best but in last 4 months, I've had ongoing numerous issues. They've filled wrong meds, not filled my meds when I came to pick them up and ran out of required pain meds that are b/o for weeks. They also hired new people that aren't giving good service and act like they don't care. Very frustrating!!!
Have used this pharmacy for over 40 years for myself and family. Always professional and helpful no matter what the situation. Consistent in staff and service.
Their professionalism, compassion, kindness, customer service & timeliness of service is an every time occurrence. I have never been to the pharmacy that I wasn't treated like I was the only customer there! Their customer service skills are not only phenomenal, but they are REAL! I love Kroger Pharmacy!
All employees are wonderful. Very knowledgeable and treats you like family, even impatient customers. Kudos to all. Very professional and actually enjoy shopping there.
Kroger Pharmacy is always on time. They serve quick, accurately and very professional. The attendants are nice and attentive. They have a calling system where if the prescription is ready, they call you to pick up.
My pharmacy is the best. I've never had a problem with them, the wait time is usually no longer than 5 minutes (Unless you're in the drive-thru), they have all kinds of different ways to order your prescriptions, and their customer service is great!
I have no complaints about my Kroger Pharmacy. I would recommend it to anyone looking for a great place to get your medication. They also fill your prescription automatic every month and call you when it is ready.
We switched from Walmart Pharmacy to Kroger a little less than a year ago. Haven't looked back. Partial refills filled right at Kroger. We use weekly pill cases for our medications. Walmart had trouble keeping track of partial refills, they would say that we made a mistake on counting, not them. Shorted a few times. Never took responsibility for this. Always blamed us.
For way too many years, I have taken lots of medication. The Kroger Pharmacy has been very helpful in keeping my meds on target along with my vaccines, too!!
I've used Kroger grocery store's pharmacy for a number of years and have always had prompt, courteous and efficient service. The pharmacy also offers flu shots and a few other immunizations. The prices and my relationship with the pharmacy has always been great. I'll be using a new pharmacy soon because of a new health care provider but Kroger was always there for me in the past.
I love my local Kroger Pharmacy and the people who work there are always helpful and knowledgeable. The hours have been expanded. Which helps the working people.
Kroger Pharmacy Company Information
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- Kroger Pharmacy
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