Kroger Pharmacy Reviews

Logging in to the Kroger Website is highly difficult even if you use a password manager or manually attempt to login. Kroger pharmacy website is pathetic, confusing, and not customer friendly. The website does not show all prescriptions available for refill even when drilling down through prescription history the medication are available and are refillable.

The pharmacist and Techs are very knowledgeable and helpful. I had an issue with running out of my medication before my insurance would pay and They were able to resolve the issue and refill it. Kim went above and beyond to answer questions about my HRT, and to remove medications I don’t take anymore.

This has got to be the worst Kroger Pharmacy ever. I have been trying to move my prescriptions over to this new store since they opened in November. They still haven't gotten it right and recently they really screwed me. After at least 3 tries, I got most of my scripts moved over and successfully filled one or two of them. Now comes the disappointment..... I talked to them, in person, on 12/29 about refilling a couple of my more expensive scripts before the year end because my insurance was changing and my new insurance did not cover the cost. The person at the counter, black hair and middle aged, said that she would take care of it and they would be ready on 12/31.

My review applies to two locations in Memphis, TN. Both, the location at the Poplar Plaza store, and the store at Polar and Cleveland have been GREAT in my opinion. I've been using the pharmacies at these two Kroger stores for around 10 years, and I will continue to use them. Their technicians, and pharmacists have all been great, when it comes to how they've treated me, and they both certainly don't make me miss the days I used other stores such as Walgreens. Keep up the great work, and "thank you" for your service!

The pharmacist at 7101 E 10th, Indianapolis IN 46219 is very rude to the customers, makes very loud very rude comments about other customers after they leave or hang up the phone in front of current customers. She has NO business being anywhere around jobs that deal with customers because she thinks everyone is an ** addict and doesn’t care about the customers situation or the pain level they may be dealing with. She makes remarks to customers saying “shouldn’t be abusing your meds” when their doctor changes/ ups a prescription or if doctor has it refilled sooner than prescribed. I have now been treated very poorly by this pharmacist on numerous occasions and will be switching to a different pharmacy, even though this one is right down the street from me. Someone truly needs to look into her contract/employment and find a better pharmacist to fill her place.

Very poor service. Could not access web site EVER even after it was set up by company rep. I personally switched to my local Mom and Pop pharmacy. I only received one month supply and never did get any refills. Mail order by definition is supposed to make it easier for the recipient and this was defiantly not the case with this company. Steer Clear!!!

Kroger pharmacy has some of the rudest staff I have ever experienced! I had called to check in on a prescription that I had already called about and have not heard anything so I called the next week again and was told they would send the request to the doctor's office and I asked if she was sure that it was sent in and she had a attitude about it, and I ask the question because I'm been told by the doctors offices that they do not always send them in!

I had several prescriptions ready at the pharmacy. My doctor called in another due to my illness. I set up delivery mid afternoon on 10/14. I received a call from the pharmacist at 7:03 pm, saying they would get my medication to me tomorrow 10/15. The pharmacist called at today at 3:34 pm saying I would get my medication today. She said the deliveries go out at 5pm. I’m still sitting here waiting. It’s 7:40 pm 10/15 and still nothing. No calls stating they are running late, nothing. Tomorrow will be day three without my medications. Blood pressure medication is not something I should go without.

I am over 70 years old. Two days ago went to Kroger pharmacy of Grand Blanc to get the new Covid vaccine. I was told that I need my doctor prescription. I called my doctor and he told me that’s not required for people over 65. I then researched the new federal law and sure enough the law is clear, no need for prescription for people 65 and over. Called another local pharmacy and they gave me the shot immediately. I think Kroger pharmacy, at least the one in Grand Blanc are anti vaxers. The service quality there is terrible as well.

Had an issue where my name brand medication wasn’t paid for because of some issue with the way it is run thru the system. I wasn’t able to pick it up myself, so someone else had to pick it up for me. Didn’t realize it was generic until they gave it to me later. Called in to the store and was told I could basically exchange the generic for the name brand. Went into the store and the manager lady or whatever, instead of apologizing at the very least, acted like I was the some kind of bother. Told me they don’t exchange medicine. Well, you know what? Fair enough. I can’t expect you to change the rules. But you could at least not be rude.

I guess y'all have been low staffed, I put in my prescription yesterday around 1pm and I haven’t heard a word! So I call and the representative stated it will be ready in an hour, I’m at the store at 330, she stated it’s still not ready! It’s only 2 of them working, and I’ll have to wait with an attitude! Clearly I’m in pain and whoever worked yesterday did not submit my medication! She was rude also! I WILL NEVER COME TO ANOTHER KROGER PHARMACY AGAIN! They all should be fired.

So I have been told numerous times on how Kroger pharmacies discriminate against a certain group of people that take MAT medications. I honestly didn’t believe it until today when I tried using them as a pharmacy. Now it has gotten so bad that instead of the usual disrespect and all around sticking their nose up at people like us. They’re no longer filling our prescriptions from certain doctors. Anything they can do to make our life just a little more difficult they seem to do. If I was anyone using these kind of medications, I would think twice before I use this pharmacy. Because it’s honestly disgusting that they put us in these situations just because of our past. I wish I could give negative stars.

My doctor wanted to refill a new prescription that was called in in May but they kept saying the medicine wasn't covered on my insurance so he tried to get the medicine again. So I received a text saying my medicine needed to be ordered and it would be ready on 8-8-2025. On 8-11 I called to see if the medicine is ready. The rude pharmacist kept saying she didn't order it cause she didn't know if I want it cause it's from May that they're not no mind reader. I kept saying something had to resurface in order for me to receive a text saying it was being ordered. She kept telling me she's not a mind reader. I said, "So why would you fill a medicine from May then if it's old?" She said it's not old. It's new medicine. From May nobody called anything in so I'm confused at this point. So I asked if she could order it. She said, "Yes. It would be ready the next day." I said, "Ok cause my doctor called it in so we definitely want it."

Until a year or so Kroger was great. Most of the employees quit at ours. The Woman Pharmacist thinks she is A gift and so far can say anything she wants to say. So done with Kroger. They have lied to me too many times. Always an excuse.

Kroger Pharmacy on North Bend Cincinnati Ohio had 2 prescription they knew needed pre-authorization. They held on to the prescription from Thursday one week to the next week on Wednesday and charged me regular price. I asked why didn't they tell myself or contact the doctor to get pre-authorizations. I was told staff already filled prescription. Then was asked if I was going to pay for prescription or not? I asked why didn't they contact doctor for pre-authorization. The prescription is covered by insurance. I waited so long I just paid for the prescription. I will not go back to Kroger's Pharmacy anymore. I'm not sure if they treated me like this because I'm ** or they are just not caring about the customer. I'm on fixed income. It's past the middle of the month. I needed insurance to cover my meds.

This is the rudest staff and pharmacist I’ve experienced. 800 Glenwood Kroger Pharmacy avoid, unprofessional. In addition, Unfortunately for them, they have a drive through window, which prefer you don’t use and will tell you to come inside for no reason.

Absolutely terrible service! They claim to take Express Scripts only to get customers in and then they don't. They charged me $120 for 30 days and I was able to get the med delivered to my house for $75 for a 90 day supply. They made me wait 2 hours to count 30 pills out and then overcharge me.

To Powder, Springs, Georgia about four months ago. I moved my pharmacy prescriptions to the Kroger nearest me on Brownsville Road in Powder, Springs, Georgia, and. Have been having to deal with Priyanka **. She is about the worst human being that I can imagine having help me with my medical needs! She has zero patient care. She has ran me out of not only life-saving drugs, but also insulin on more than three occasions. She has been notified that If this causes a sentinel event that Kroger will be liable for any issues that happen with my life and regards to this service. Today I went through drive-through. Rang the bell. We did more than five minutes. Nobody ever came so I rang a second time Thinking that perhaps nobody heard it. She came over and basically started yelling at me stating that I’m the only person that has ever ring the bell twice. That I need to wait my turn.

Kroger Westborn Pharmacy is the best! I go there all the time, they always use the discount apps for me automatically. Bilal is a good man, he is always moving and working. Haifaa takes the time to make sure it's right. They always treat me good, I have been around, this is the place to go!

I routinely have to call my doctor's office and have them make Kroger fill the script. They have also lied to me on several occasions. Do not use Kroger.

This pharmacy has the rudest employees!! Even the management has no concept of what customer service should be. I am immediately changing my pharmacy after 24 years. The employees just worse every year.

Hello I went into Kroger's yesterday to pick up my prescriptions because they text me they were done. I live out in the country and I could go to a different Krogers but I choose to go to the one on West state. I have been going there for 32 years. The cashier was so rude and talked over me. I know what prescriptions I take, I'm not illiterate, I'm actually a retired nurse. I will not tolerate disrespect. Everything Has Changed since Ron left Kroger. All my medicines weren't ready and they're still not ready today. I'm going to be looking for a different drugstore. I am sorry it has to be this way. But she was way too rude yesterday and when people are sick they don't feel like waiting forever to get their medication. And then to have someone talk to you like you're a piece of trash on the street.

My pharmacists (Bryan and Andy) at the Sycamore Plaza Kroger are quick and efficient! I can leave the doctor's office and my scripts are ready within an hour or less! And all the techs are wonderful! I transferred all our family prescriptions because the Hebron Kroger store would not have the prescriptions ready for up to 2 full days and they acted like they were doing you a favor by filling the prescriptions.

Kroger pharmacy in Stanton KY 40380. The workers are just very rude to the simplest questions. I don't understand why they work with the public or why they're allowed to given that they're so rude on the phone and in person.

Updated on 02/06/2025: So after I had another discussion about their poor service, organization and knowledge of the insurance systems I talked to the store general manager about it. He discussed the situation with the pharmacy managers and instead of things getting better some type of written note was put in my file and now another Kroger pharmacy that was going to fill my prescriptions won't. And they specifically cited the entry in my file as to why they wouldn't. I never threatened anyone and only responded to their tone of voice and inability to fill my prescriptions consistently on time for several years. I noticed when they found out I was a disabled vet, they started treating me more poorly and questioning my prescriptions which come electronically from my doctors. And all my doctors are aware of my prescription profile as it hasn't changed in years and is recorded in my hospital network history.

Unfortunately Kroger's refill policy is a handicap. Regardless of one's prescription insurance rules, Kroger Pharmacy will ONLY refill prescriptions after 30 days have passed since the last refill. It doesn't matter if the insurer allows refills every 27 days. For customers who only have 1 or 2 prescriptions, or who never travel, Kroger's strict 30-day rule may work. For those of us taking a number of health maintenance prescriptions, it is a no-go. I would have to make 9 trips to Kroger per month due to their 30-day rule. Few of us have that luxury of time.

Kroger in Mesquite Texas on Galloway Road. They have a very rude Store Manager Craig. He is not a Friendly, not Caring, or professional. Poor Customer service and Communication skills. Always Have 1 Cashier Working. Line ALWAYS LONG.... WITH 1 CASHIER WORKING.!!! POOR STAFFING ....

DO NOT USE!!! Incompetent, not friendly, slow and just not considerate of the health of their customers. Took almost 36 hours to fill for an urgent care prescription for my daughter. Lack of communication from staff.

Would not recommend the girl that works at this pharmacy with the red braids is awful, doesn't know how to talk to people. She shouldn't act likes she tired, or have an altitude every time I pick up medicine. You don't like where you are let someone else with good attitude who willing to work complete your employment. Not good for Kroger Pharmacy Business

I am so disappointed with the university Blvd Kroger pharmacy in Suffolk Va. The pharmacist named Taylor is inconsiderate and never should have gone into a field where she cares for others. Obviously she is a millennial kid that doesn’t see the big picture. I do not appreciate how rude and inconsiderate people in power can be simply because they had the half the paper it’s written on degree medical professionals get today. Thank you for your zero help Taylor.