Kroger Pharmacy

Doctor ordered **, which I need for medical reasons, on Tuesday. 3rd attempt to pick up on Friday - it had still not been ordered in by the pharmacy. Be careful, have had delays getting ** here before, but this is the worse. Pharmacy putting up barriers for females getting their **.

I tried multiple times to book a flu vaccine appointment. Every attempt got timed out around the time I had to input the sex assigned at birth. Is that so important… I can’t get beyond this point. I will need to go elsewhere.

Went there to get a flu vaccine, but was old I needed to have an appointment. Except for COVID vaccines, almost every pharmacy I know does not require an appointment. Had it done at Publix with no appointment. Last time going there ever again.

I’ve been going to the Kroger Pharmacy In Milledgeville GA for about 1 year. Every time I’ve had a prescription filled the staff has been rude. Today I waited in line for approximately 30 minutes, they then said I was not in their system. I told her I called in the refill and she replied, "Well that system is not working right" and sent me to another window. That person found me and she said the prescription was ready, go back and they will ring it up. As I got back to the window was told I would have to get back in line by a “wonderful friendly” customer. The girl proceeded to wait on this other woman. I asked her if she was really going to wait on her first and she said yes. I asked for the manager and was treated like I was the problem. Goodbye Kroger, I prefer Publix anyway, it’s worth the additional 15 minute drive.

I have been a long standing customer of Stockbridge Kroger Pharmacy, Hwy 138 for many years. It has been an awful experience for the past few months. I called about my prescription Saturday evening, was told by a tech it would be ready by 6:30. It wasn't. Went to check to see if ready on Sunday, was told it was not ready. Tech stated it would be ready by 1:00. I can definitely understand being behind. I overheard the pharmacist saying extremely negative remarks about demanding customers. It was very degrading to the customers that pay their salary. I will be changing to Publix Pharmacy where the customer service is the best. They put their customers first.

I tried to fill prescriptions and they refused to fill it under the guise they can refuse in spite of the doctor's order. They refuse Covid treatments such as this that has helped many stay out of the hospital. Blocking effective treatments should be criminal. They have no problem vaccinating with an experimental therapy that doesn’t prevent Covid and which has killed thousands. Not filling these drugs that have been safely used for decades is sinister and further proof the FDA AND CDC are not looking out for our interests. When they claim ** is dangerous but would fill the script if it wasn’t for Covid only reveals their dastardly agenda. The pharmacist is not a dr and should not make medical decisions. Kroger pharmacy is harming patients by not filling the scripts. I hope someone stops them before people needlessly die.

I transferred my prescriptions to Kroger Pharmacy after my pharmacy closed. From the very first encounter with their staff, I found them rude, impatient and condescending. They were offering a cash amount to transfer to them, but the pharmacist, loudly and very dismissively told the person ringing me up that, "we don't offer incentives to people on Medicaid." I was extremely embarrassed and exited with my head hung low. On both occasions that I requested refills I was given a pick-up time via their phone-in refill request. And both times when I attempted to verify if my prescriptions were ready I was told that they were very busy and it would be another 2 or 3 hours. In one case it wasn't ready until just before they closed so I had to pick them up the next day.

Decided to purchase a family level membership at the Kroger Savings Club as the published price on GoodRX with Kroger SC membership (needed a family membership so I could include my dog) for a drug my dog must take for the rest of his life appeared to be the lowest price I could get. When I was charged a different price (~ $6 higher than what I anticipated) the call center rep at the SC I spoke with pointed out 'the fine print' and explained its meaning more fully to me. The fine print reads that published prices are for specific dosages and days supplies. As the published price was for a different assumption as to days supply (my dog is on a particularly high daily dosage of a particular seizure med) I was charged a higher price.

In November I joined because my insurance went up. After the 30 day window I found out my insurance still cost less than the plan. Fair. They state you get 30 days to cancel and I didn’t - I counted $35 lost. When I called to cancel they told me that your service stops the day of cancellation regardless of the fact that you paid $35 for a yearly subscription. There is no auto cancel. There is no refund even though you cancelled early and they terminated your service the day of cancellation. I don’t mind losing $35 because I missed the window but I’m livid that they did not fulfill their end of the contract for giving me a year of service. Do not recommend at all.

I was going to sign up. Couldn't even get them on the line. Was disconnected 2 times after 30 min wait x 2 then I find that they can't discount enough to make it affordable. It's over 300 a month for Breo inhaler.

Kroger has a wonderful service available that allows you to purchase groceries and other store items on line and you can pick them up "contact-free" through their curbside pick-up. This is a good option for me because I am health care provider and I prefer to limit my Covid-19 risk to the workplace if possible. I have steered clear of stores and restaurants for the past 10 months. On occasion, the items you may get are not exactly what you would have picked out if you were in the store...maybe a little too over-ripe or too close to an expiration date or the wrong variety. But overall, they do a great job with this service to allow you to buy groceries in a Covid-19 safe manner.

Every time I have had prescriptions done I have encountered issues at Kroger Pharmacy. Whether or not there are problems or they are back-ordered on a prescription fill they never take the time to notify the customer. I have 3 things listed on my account, standard insurance, KrogerRX, and GoodRx. KrogerRX is something you pay for at Kroger to get better prices on the prescription if your insurance gouges you. The problem is they look at your insurance and will adjust only as to what they say. I constantly have insurance only allow 30 days on 90-day prescription and that is all the pharmacy will fill even if the KrogerRX and GoodRx cover 90-day prescriptions for less than the insurance charges for 30 days. If they could only notify you of the problems, you could take a few minutes to find out how to correct it. In my opinion, the Pharmacist and pharmacy techs are nothing but pill counters, amazing they have degrees for doing poor service.

Fast, friendly service. They always get the best price for me since I pay for my meds myself. I don't have to keep pulling up GoodRx for pricing. They answer all my questions.

The pharmacist is always available. The meds are ready when they say they will be there. I feel like I'm the only person that they will pay attention to.

My choice is Kroger because all their Rex employees know me when they see me and when I call. Also, Krogers prices on their rx s seem to be consistent every month.

If I wait until they call me to say my RX is ready, it usually is, but if I go back when they VERBALLY tell me it will be ready, it’s often not ready!

I live in a village about 20 minutes from my favorite Kroger. I always go to this store just because I always have a great experience with the pharmacy employees, always helpful and friendly.

They have my prescriptions on auto refill and text me when they're ready. I use their drive thru to pick up. If I need an OTC item, I call before I come to pick up and they have it ready.

At the Kroger pharmacy I like how they take the time to explain everything and always show that they're concern about my meds for me and, just nice people.

The prices are great and the pharmacists and staff actually get to know you, but the hours are limited so that's not great. But I am much happier with Kroger than I was at Walgreens.

Kroger has consistently been more reasonable for prescription meds than any previous pharmacy we have used. They are terribly busy but always cordial. I would recommend them heartily.

The staff are helpful, professional, friendly and just great all over. They are always on top of mine and my wife's prescriptions, including explaining the side effects of a new drug.

Around 2018, I had been using CVS to fill prescriptions. My Family Dr. was always promoting GoodRx. So I began trying it at CVS and it was great, and saved me money. However, every time I filled something I had to ask them to run through GoodRx if it was cheaper. One day I was on the GoodRx website, and noticed that Kroger was always coming up as less. Somehow, they are intertwined. I ended up getting a Kroger RX savings account and moved all my meds to Kroger. But I left my pain prescription at CVS, since I knew my pain contract prefers you stick with same pharmacy. In moving all my other meds and my son's to Kroger, I began getting headaches. I’m not a person to hardly ever have them.

I utilize this pharmacy mainly for convenience. I shop at Kroger and it saves time for me to pick up my prescriptions from there. The pharmacists and the staff are very friendly.

I use this pharmacy due to cost only. I have had the rudest and dumbest representatives that wait on me. I got past that. Now it’s getting dangerous. I called in a prescription and I checked on it twice. It took “5” days for it finally, to be ready. I was 2 days late with this medicine. Now I have automatic and my meds are “still” aren’t ready. Time to pay double just so I don’t end up in the hospital waiting on my meds. They are so terrible, I can’t afford to go here anymore, no matter what the cost!

Went to get my monthly medicine refill at Kroger, but the tech informed me they didn’t have the medication in stock, and would have to reorder it, and it would take over a week to get it in. Gave me the scripts back without offering me a choice. Asked to speak with the pharmacist. Explained to The pharmacist at Hartley Bridge, that I have to get this medicine filled every 30 days, and if being out of supply was due to the pandemic or would it always have to order the medicine every month, taking over a week to come in? They Couldn’t tell me.

I do not have Rx insurance, so I depend on Good Rx for my prescriptions. Today while picking up two Rx that were ready, one new and one old, I could not get the Good Rx on my phone to work, I got out of line and tried for about 30 minutes. Finally decided just to get the old Rx that already was using the Good Rx discount. But when I went back and told Jantea my problem, she said well let me try, and after about five minutes she was able to get both my Rx for a much lower cost. I really appreciated her extra effort, she did not have to do that, but I sure did thank her..

Very poor customer service and they have no idea how to do their job, every time I get meds filled something goes wrong, every time I call I get a different answer about something, they make their own rules about everything, not once have I been able to go in there and pick up my medication without an issue, I been with this pharmacy for a year now and still the same results, it's about time I move on to a better pharmacy, I would not recommend using this pharmacy.

They are price gougers! I've had two experiences with Kroger now. First time they wanted to charge me $120 for a months supply of ** which my insurance doesn't cover. I was dumb enough to pay for it but researched online after leaving the pharmacy in disgust that I should be that much a month to keep my thyroid levels balanced. Turn out with Good RX I could get it for $40...no insurance needed. When I went back, I was refunded the difference but felt bad for all the patients who don't know about GoodRX, worse yet, the elderly who aren't often computer literate and won't search for a better price. They bank on your ignorance to make their money. Today I picked up a prescription for some eye ointment which cost $40.63. I found the identical thing online for $16.59 at Farmvet.com. How is it possible that our healthcare system is so broken???? Disgusted!!!!

I was receiving medication for weekly in home infusion until I changed insurance companies. I notified Kroger Specialty Pharmacies before the end of the year so everything would be in place. I was notified 2 days before my next scheduled infusion that THEY DID NOT PARTICIPATE with my new insurance company. NOW I will miss an infusion and I have been unable to uncover what the consequences of missing it will be. Multiple contacts with Kroger over last 3 weeks, they even told me my copay. Left me high and dry, waiting to see effect on treatment.