Kroger Pharmacy Reviews

I’ve been a Kroger customer at both store and pharmacy in New Baltimore Mi for many years! And my health insurance no longer was working with Kroger! I was told by the pharmacist, Tracy that I could get discounts with a Kroger health card for $36 a year! Well my meds are now so low cost and one is free! I’m very happy! 90 days supply of 3 meds for $18. Thank You Tracy, and your pharmacy team. I highly recommend the Health discount card!

Pharmacy complaint. I went to Kroger June 26, 2024 around 7:30 pm. I went to get my medication. The pharmacy tech who was taking care of me, was getting my prescriptions and I was asking what they were. He said ** and two others, I told him that it should be **and I don’t need the **. I have plenty of those, then Johnaa came over, grabbed the prescriptions and told me I have to get all of them or none at all. I tried to explain to her that I have the other ones and she was very aggressive in telling me that I can’t get **, I told her the doctor gave us that in the hospital and told us to tell the pharmacy to fill it. Johnaa snapped at me and told me that they didn’t give me that at the ER, no one does. Johnaa then yelled at me and said she was calling the ER to see if I can get the ** and Johnaa yelled at me again and said they said no.

Kroger gets 10 stars in a 5 star rating. They take care of OLD PEOPLE. They always find the lowest price for my prescriptions. GOD BLESS THEIR PHARMACISTS. When you get in your latter years, you don't always Think Properly. The ones behind the counter at Kroger always Help Old People.

Kroger pharmacy was an excellent place for prescription and vaccine needs. They are now using a "third" party pharmacy and my prescriptions get missed up all the time now. The "third" party pharmacy is easy to tell. There in plastics bags. Keep your attention to what there are giving you at counter, because if you walk away from the desk and there is a mistake they will not honor it and they blame you. I have trusted them for years. I'm now going to have to move my prescriptions to a competent and trusty worthy pharmacy. The Vaccines program is very scary. I went for my one and only vaccine from this Kroger, never again.

Louisville Kentucky. Mud Lane. Anytime a pharmacist makes you cry and humiliates you to the point of being afraid to try to speak it's no place you want to go. I've never been spoken to the way I was today. NO MORE.

I would rate at zero stars if it was possible. Horrible service. They take 24-36 hours to have your prescription filled. When I went in this time I asked the pharmacist why it takes so long... She gave all kinds of excuses and told me it's like that everywhere. I disagreed and told her she didn't have to be so defensive. She told me I hurt her feelings. Seriously??? I'll be taking my business elsewhere.

The absolute worst experience. I waited for more than 6 days for medication that I badly needed, and was promised to be processed in two days. They never followed up with me or updated my profile. This was the second time this happened. So, I moved my medication over to Walgreens and they had it ready within 10 minutes. Never again will I trust this Kroger Pharmacy, 101 Fairview Rd Ellenwood, GA 30294, with my medication.

I have been trying to fill my prescription for a month now, every time I call they need more information and say they will call back and never do. Frustrating to say the least. If I had a choice I would go somewhere else.

On Feb 22, 2024 I Picked up medication for Flu and Antibiotics for my daughter, the pharmacy Kroger is located in 12221 Custer Rd, Frisco Texas. I was charged a $178.30 for the 2 medicines, It was crazy, I was worried for my daughter so sadly I decided to pay, Unfortunately my Doctor had troubles with his Cellphone and he doesn't answer me in that moment, because I didn't want to take the medicine. Today I did a research in the Good RX App and I took some screenshots to compare the real prices!! I was in Shocked!! The prices of the others Pharmacy around my area were a Huge difference in prices!!!

On January 12, 2024 I submitted a prescription for a medication to the pharmacy in Kroger located in Collierville, Tennessee. I was charged a $461 co pay. I contacted my insurance and was told there was no copay due for the script. Kroger never contacted me to say I had over paid. It took them a week to finally refund my money. I wonder if I had not contacted Kroger if I would have ever gotten my money back.

Ordering online for prescriptions seems fairly straight-forward. Once you manage to get through all the screens and finally submit it, it gives you an "estimated" time of completion for the order to be ready for pickup. In all my time going to this pharmacy, it HAS NEVER ONCE BEEN READY AT THE TIME they say. Often, after placing the order online, they will text you and tell you it's time to refill. Ugh, that's the doom loop. You'll login again and ask for the refill and the status will say "On Hold" until you call them waiting 10-15 minutes on hold. If you're lucky they'll have it in their system, and promise it at a certain time. It has never once been ready at the time they say. The store in general is pretty trashy and Kroger corporate doesn't seem to care. The pharmacy and/or the online ordering is a disaster.

Kroger received my prescription at 12:46 in the afternoon. I called at 6:00p.m. and was told by Avery, "We are really busy. We will have the prescription ready at 7:45." I called back to have the prescription transferred and was put on hold. She was rude. What would have been a way to treat a customer is just apologize and not be rude about it.

Went to pick up prescriptions this morning. Jake who is always nice decided to be a jerk. I had 8 items he said he could only scan!!! Never heard this crap before. So, I place other 3 to the side and told him he can return them!!! Jake I suggest you get rid of attitude BOY!!

I went to my regular pharmacy for blood pressure medicine and they were out of the medicine and didn't know when they would be getting any. I then went to my Kroger pharmacy and the pharmacist took the information. He was so helpful and I had to have my medicine and I was so relieved. That's twice that the Kroger pharmacy has helped me when I needed help with my prescriptions. Kroger pharmacy is where I go now even though my insurance uses the other pharmacy that has not been helpful the last two times when I needed medicine. I can't tell you how courteous and helpful the Kroger pharmacy was in helping me. I am from Nacogdoches, TX and love Kroger!

Today, I was to receive a much-needed refill only to find out that they are on backorder and won't be in until MAYBE Monday. THIS IS FRIDAY!!!! I don't know how my body is going to act from this and I'm scared!!! I have been taking these meds 4 a day for the past YEAR!! This is unacceptable and needs to be addressed by the higher powers that be. If I wind up in the hospital due to this, I'M SUIING! That is, if I live through it!

I recently called in my prescription for ** which I normally receive through mail order but was afraid I would not received it in time and I desperately needed it as I am weening off of the ** that I have been using. The Kroger generic **, (** 5 mg) was manufactured by Torrent Pharmaceuticals and it did not work at all which has left me without sleep for days. I did some research on Torrent Pharmaceuticals and found out that they are a sketchy company in India and the FDA has issued numerous warnings regarding their products and practices. Needless to say, I will never order from Kroger Pharmacy again. I believe they are giving customers products which are of extremely low quality!!

I try Kroger Instacart 3 times and each time they took money without my permission. This last time which is this Monday 4 different charges. I call. They said I have to wait a few days. I don’t care how much it is. I am ready to press charges on somebody. This is unacceptable. Nobody show. Take money from anybody. Now I am gonna do what need to be done so that it don’t happen to others.

On May 13, 2023, I placed an order for a Kroger delivery via Instacart. The shopper sent notice that he was working on my order. I received notice the order was complete and Walter G would be arriving at 6:40 pm. However, Walter G never showed. I contacted Kroger to notify them of the non-delivery. And, while they were amenable to issuing me a refund for the cost of the groceries, I am NOT BEING REFUNDED THE DELIVERY FEE AND TIP. Why should I absorb the cost of the delivery fee and tip when I never received my groceries?

They will hassle with the same questions every month. If you call them be prepared to have to talk to several different people and wait 20 minutes between that is if they don’t hang up then you have to start over again. Then have to wait another month to get the prescription.

Every month they never have my medication ready even they my dog sends it in 9 days prior. I have to go down there and they always give a few days worth... I come back in a few days...still not in stock... Then they foul up on how many days supply were given because of the mess...over and over again. They can't order medicine properly. They always have excuses. I feel like it's bordering on lying at times... there are other issues as well. No matter how nice I am, they are short and defensive.

Kroger Pharmacy on south hamilton rd in Gahanna is awful. For the past year they have gone down. My scripts are never ready when promised. I’m often told it’s the physician’s fault only to find out it’s not. They buy time with excuses. I have a kid with a disability and prefer window pick up. Theirs is always closed. I’m seeking another pharmacy and if you’re smart you will too.

Submitted refill yesterday, was supposed to be ready by end of day and was not. Called this morning and received a commitment of 30 minutes to be ready. Drove 12 miles to pick up Rx and it was still not ready. If there was another viable alternative to this Pharmacy in my local area, I would take my business elsewhere. I have already moved most of my prescriptions to mail order through my insurance. Some prescriptions aren't available via mail order and must be placed at a local brick and mortar store. Kroger needs to keep their commitments if they want to keep any of my future business.

While I like the service of being able to get my prescription refilled with just a phone call, I currently have laryngitis and have no voice. I can enter my prescription number manually but it asks me some questions that must be voice commands with no option of entering 1 for yes or 2 for no, which put more strain on my voice. Can you please give an option for this?

Called on Monday said I had 4 ready went Tuesday to get they said none was ready and it would be 45 minutes. It has been like this for months, I drive 30 minutes to get there and work in another county, finally had to move all my scripts. When I asked for the manager they threatened to call the police to have me removed. STACY was the person I was dealing with, such a ** show!!

I'm not sure how Carla still has a job working with people let alone filling prescriptions. Not only is she rude, but she appears to have a dislike for people of color. I watched how she 'serviced' certain people in line picking up their prescriptions. Not only is she loud and dismissive, she had the audacity to inform the ENTIRE STORE of the medication I was prescribed for SHINGLES by blurting out the name of said medicine in the disguise of asking if I had any questions! Please note, she did NOT do this to the white customers that were in line before me. That is PURE EVIL! I have never in my 50 years on earth ever experienced anything like this. Ever! Kroger should be ashamed as I see I am NOT the first complaint mentioning this woman by name. She should be placed in the back (IF AT ALL) to fill the bottles and NOT DEAL WITH CUSTOMERS!! She is VIOLATING HIPAA laws!! Customers beware!!!

This is the worst pharmacy I have ever experienced. I called in on a Monday for six refills. Today on a Friday one was filled. No explanation, no contact, other than a text they were ready, but just not filled! This happens on a regular basis. We asked they be filled but they will not respond to calls or send a text they have been filled. Last time I waited one hour and forty-five minutes in the pharmacy for refills when there were very few folks waiting during that time. Never any explanation. I even had to explain to the tech how to refill one of them.

This is by far the worst pharmacy I've ever dealt with. They take way too long to get meds ready and one time they kept stringing me along telling me it wasn't time to fill my prescription and it had been 32 days since I'd gotten my last one. When I mentioned that to her all of a sudden she said they could. It was like she just didn't wanna deal with it. They're also the rudest pharmacists I've ever encountered. I'm going somewhere else. They're terrible.

Few years ago I had an ischemic emergency that lead to an ABK amputation of my right leg causing severe nerve damage. Ever since I have had chronic pain requiring periodic use of a narcotic pain killer. I called this morning asking when the prescription would be ready. I explained to the woman that I rely on once a week transportation to accomplish all my errands, and was trying to arrange for the correct day. She responded with irritable contempt, "You are a day early!". I told her I knew that and understood, but if i showed up and all of my prescriptions weren't ready (there were a total of four), then it would be a week later before I would get them. Again I tried to relay that all I was seeking was a date so I could coordinate with my transportation, when she shouted, "You are a day early, call back tomorrow.", and she hung up. Really appreciate the reinforcement of the stigma, and a healthy dose of shame. Sometimes I wonder why I try.

Doctor ordered **, which I need for medical reasons, on Tuesday. 3rd attempt to pick up on Friday - it had still not been ordered in by the pharmacy. Be careful, have had delays getting ** here before, but this is the worse. Pharmacy putting up barriers for females getting their **.

I tried multiple times to book a flu vaccine appointment. Every attempt got timed out around the time I had to input the sex assigned at birth. Is that so important… I can’t get beyond this point. I will need to go elsewhere.