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Reviewed May 31, 2022
Called on Monday said I had 4 ready went Tuesday to get they said none was ready and it would be 45 minutes. It has been like this for months, I drive 30 minutes to get there and work in another county, finally had to move all my scripts. When I asked for the manager they threatened to call the police to have me removed. STACY was the person I was dealing with, such a ** show!!
Reviewed May 4, 2022
I'm not sure how Carla still has a job working with people let alone filling prescriptions. Not only is she rude, but she appears to have a dislike for people of color. I watched how she 'serviced' certain people in line picking up their prescriptions. Not only is she loud and dismissive, she had the audacity to inform the ENTIRE STORE of the medication I was prescribed for SHINGLES by blurting out the name of said medicine in the disguise of asking if I had any questions! Please note, she did NOT do this to the white customers that were in line before me. That is PURE EVIL! I have never in my 50 years on earth ever experienced anything like this. Ever! Kroger should be ashamed as I see I am NOT the first complaint mentioning this woman by name. She should be placed in the back (IF AT ALL) to fill the bottles and NOT DEAL WITH CUSTOMERS!! She is VIOLATING HIPAA laws!! Customers beware!!!
Reviewed Feb. 11, 2022
This is the worst pharmacy I have ever experienced. I called in on a Monday for six refills. Today on a Friday one was filled. No explanation, no contact, other than a text they were ready, but just not filled! This happens on a regular basis. We asked they be filled but they will not respond to calls or send a text they have been filled. Last time I waited one hour and forty-five minutes in the pharmacy for refills when there were very few folks waiting during that time. Never any explanation. I even had to explain to the tech how to refill one of them.
I have really tried to be patient because I know the times are difficult but there is simply no effort on their part to work with people. You are just out of luck and must keep asking for refills to be filled. I must have several of them each day and it has become a crisis at times. I am frustrated, worried and now just simply disgusted today as I have not received the meds I needed two days ago when I was told they would be ready. Kroger Pharmacy, Union Ave, Memphis, TN 38104
Reviewed Dec. 17, 2021
This is by far the worst pharmacy I've ever dealt with. They take way too long to get meds ready and one time they kept stringing me along telling me it wasn't time to fill my prescription and it had been 32 days since I'd gotten my last one. When I mentioned that to her all of a sudden she said they could. It was like she just didn't wanna deal with it. They're also the rudest pharmacists I've ever encountered. I'm going somewhere else. They're terrible.
Reviewed Dec. 9, 2021
Few years ago I had an ischemic emergency that lead to an ABK amputation of my right leg causing severe nerve damage. Ever since I have had chronic pain requiring periodic use of a narcotic pain killer. I called this morning asking when the prescription would be ready. I explained to the woman that I rely on once a week transportation to accomplish all my errands, and was trying to arrange for the correct day. She responded with irritable contempt, "You are a day early!". I told her I knew that and understood, but if i showed up and all of my prescriptions weren't ready (there were a total of four), then it would be a week later before I would get them. Again I tried to relay that all I was seeking was a date so I could coordinate with my transportation, when she shouted, "You are a day early, call back tomorrow.", and she hung up. Really appreciate the reinforcement of the stigma, and a healthy dose of shame. Sometimes I wonder why I try.
Reviewed Oct. 29, 2021
Doctor ordered **, which I need for medical reasons, on Tuesday. 3rd attempt to pick up on Friday - it had still not been ordered in by the pharmacy. Be careful, have had delays getting ** here before, but this is the worse. Pharmacy putting up barriers for females getting their **.
Reviewed Oct. 12, 2021
I tried multiple times to book a flu vaccine appointment. Every attempt got timed out around the time I had to input the sex assigned at birth. Is that so important… I can’t get beyond this point. I will need to go elsewhere.
Reviewed Sept. 18, 2021
Went there to get a flu vaccine, but was old I needed to have an appointment. Except for COVID vaccines, almost every pharmacy I know does not require an appointment. Had it done at Publix with no appointment. Last time going there ever again.
Reviewed Sept. 16, 2021
I’ve been going to the Kroger Pharmacy In Milledgeville GA for about 1 year. Every time I’ve had a prescription filled the staff has been rude. Today I waited in line for approximately 30 minutes, they then said I was not in their system. I told her I called in the refill and she replied, "Well that system is not working right" and sent me to another window. That person found me and she said the prescription was ready, go back and they will ring it up. As I got back to the window was told I would have to get back in line by a “wonderful friendly” customer. The girl proceeded to wait on this other woman. I asked her if she was really going to wait on her first and she said yes. I asked for the manager and was treated like I was the problem. Goodbye Kroger, I prefer Publix anyway, it’s worth the additional 15 minute drive.
Reviewed Sept. 12, 2021
I have been a long standing customer of Stockbridge Kroger Pharmacy, Hwy 138 for many years. It has been an awful experience for the past few months. I called about my prescription Saturday evening, was told by a tech it would be ready by 6:30. It wasn't. Went to check to see if ready on Sunday, was told it was not ready. Tech stated it would be ready by 1:00. I can definitely understand being behind. I overheard the pharmacist saying extremely negative remarks about demanding customers. It was very degrading to the customers that pay their salary. I will be changing to Publix Pharmacy where the customer service is the best. They put their customers first.
Reviewed Sept. 5, 2021
I tried to fill prescriptions and they refused to fill it under the guise they can refuse in spite of the doctor's order. They refuse Covid treatments such as this that has helped many stay out of the hospital. Blocking effective treatments should be criminal. They have no problem vaccinating with an experimental therapy that doesn’t prevent Covid and which has killed thousands. Not filling these drugs that have been safely used for decades is sinister and further proof the FDA AND CDC are not looking out for our interests. When they claim ** is dangerous but would fill the script if it wasn’t for Covid only reveals their dastardly agenda. The pharmacist is not a dr and should not make medical decisions. Kroger pharmacy is harming patients by not filling the scripts. I hope someone stops them before people needlessly die.
Reviewed Aug. 9, 2021
I transferred my prescriptions to Kroger Pharmacy after my pharmacy closed. From the very first encounter with their staff, I found them rude, impatient and condescending. They were offering a cash amount to transfer to them, but the pharmacist, loudly and very dismissively told the person ringing me up that, "we don't offer incentives to people on Medicaid." I was extremely embarrassed and exited with my head hung low. On both occasions that I requested refills I was given a pick-up time via their phone-in refill request. And both times when I attempted to verify if my prescriptions were ready I was told that they were very busy and it would be another 2 or 3 hours. In one case it wasn't ready until just before they closed so I had to pick them up the next day.
Reviewed March 29, 2021
Decided to purchase a family level membership at the Kroger Savings Club as the published price on GoodRX with Kroger SC membership (needed a family membership so I could include my dog) for a drug my dog must take for the rest of his life appeared to be the lowest price I could get. When I was charged a different price (~ $6 higher than what I anticipated) the call center rep at the SC I spoke with pointed out 'the fine print' and explained its meaning more fully to me. The fine print reads that published prices are for specific dosages and days supplies. As the published price was for a different assumption as to days supply (my dog is on a particularly high daily dosage of a particular seizure med) I was charged a higher price.
The Kroger SC website does not provide a way to input anything other than dosage and quantity of pills to determine actual price -- there is no option to input days supply. Therefore, depending on days' supply, the price you will actually pay at the pharmacy may vary. In my case, it was an inconsequential amount... However it may not be to others. So my recommendation is -- check by calling the Kroger pharmacy if you are contemplating making a decision as to whether to purchase a Kroger SC membership (currently $72/annually for a family membership) in combination with the drug or drugs prices you see posted for Kroger SC and/or Kroger SC in combo with GoodRX before settling on the most cost-effective / convenient option for your personal situation.
Reviewed Feb. 11, 2021
In November I joined because my insurance went up. After the 30 day window I found out my insurance still cost less than the plan. Fair. They state you get 30 days to cancel and I didn’t - I counted $35 lost. When I called to cancel they told me that your service stops the day of cancellation regardless of the fact that you paid $35 for a yearly subscription. There is no auto cancel. There is no refund even though you cancelled early and they terminated your service the day of cancellation. I don’t mind losing $35 because I missed the window but I’m livid that they did not fulfill their end of the contract for giving me a year of service. Do not recommend at all.
Reviewed Jan. 19, 2021
I was going to sign up. Couldn't even get them on the line. Was disconnected 2 times after 30 min wait x 2 then I find that they can't discount enough to make it affordable. It's over 300 a month for Breo inhaler.
Reviewed Dec. 28, 2020
Kroger has a wonderful service available that allows you to purchase groceries and other store items on line and you can pick them up "contact-free" through their curbside pick-up. This is a good option for me because I am health care provider and I prefer to limit my Covid-19 risk to the workplace if possible. I have steered clear of stores and restaurants for the past 10 months. On occasion, the items you may get are not exactly what you would have picked out if you were in the store...maybe a little too over-ripe or too close to an expiration date or the wrong variety. But overall, they do a great job with this service to allow you to buy groceries in a Covid-19 safe manner.
The problem comes when you need to return an item. I purchased an expensive Keurig coffee machine and received the wrong one. I wanted to exchange/return it, and was told I need to go inside to do this. They needed my receipt, the Keurig and original form of payment. They did not actually require me to be there to sign for anything, yet they required me to bring it in. Although Kroger is great with having Covid-19 safety procedures for purchasing from them, they do not have any Covid safe policies for returning items. I hope they evolve their policies with the current times... Until then, you may be having to make the choice to either risk your safety to get your money back or keep something expensive that you don't need and could use the money for food instead.
Reviewed Dec. 15, 2020
Every time I have had prescriptions done I have encountered issues at Kroger Pharmacy. Whether or not there are problems or they are back-ordered on a prescription fill they never take the time to notify the customer. I have 3 things listed on my account, standard insurance, KrogerRX, and GoodRx. KrogerRX is something you pay for at Kroger to get better prices on the prescription if your insurance gouges you. The problem is they look at your insurance and will adjust only as to what they say. I constantly have insurance only allow 30 days on 90-day prescription and that is all the pharmacy will fill even if the KrogerRX and GoodRx cover 90-day prescriptions for less than the insurance charges for 30 days. If they could only notify you of the problems, you could take a few minutes to find out how to correct it. In my opinion, the Pharmacist and pharmacy techs are nothing but pill counters, amazing they have degrees for doing poor service.
Reviewed Oct. 24, 2020
Fast, friendly service. They always get the best price for me since I pay for my meds myself. I don't have to keep pulling up GoodRx for pricing. They answer all my questions.
Reviewed Oct. 17, 2020
The pharmacist is always available. The meds are ready when they say they will be there. I feel like I'm the only person that they will pay attention to.
Reviewed Oct. 11, 2020
My choice is Kroger because all their Rex employees know me when they see me and when I call. Also, Krogers prices on their rx s seem to be consistent every month.
Reviewed Oct. 10, 2020
If I wait until they call me to say my RX is ready, it usually is, but if I go back when they VERBALLY tell me it will be ready, it’s often not ready!
Reviewed Oct. 9, 2020
I live in a village about 20 minutes from my favorite Kroger. I always go to this store just because I always have a great experience with the pharmacy employees, always helpful and friendly.
Reviewed Oct. 8, 2020
They have my prescriptions on auto refill and text me when they're ready. I use their drive thru to pick up. If I need an OTC item, I call before I come to pick up and they have it ready.
Reviewed Oct. 7, 2020
At the Kroger pharmacy I like how they take the time to explain everything and always show that they're concern about my meds for me and, just nice people.
Reviewed Oct. 6, 2020
The prices are great and the pharmacists and staff actually get to know you, but the hours are limited so that's not great. But I am much happier with Kroger than I was at Walgreens.
Reviewed Oct. 5, 2020
Kroger has consistently been more reasonable for prescription meds than any previous pharmacy we have used. They are terribly busy but always cordial. I would recommend them heartily.
Reviewed Oct. 4, 2020
The staff are helpful, professional, friendly and just great all over. They are always on top of mine and my wife's prescriptions, including explaining the side effects of a new drug.
Reviewed Oct. 3, 2020
Around 2018, I had been using CVS to fill prescriptions. My Family Dr. was always promoting GoodRx. So I began trying it at CVS and it was great, and saved me money. However, every time I filled something I had to ask them to run through GoodRx if it was cheaper. One day I was on the GoodRx website, and noticed that Kroger was always coming up as less. Somehow, they are intertwined. I ended up getting a Kroger RX savings account and moved all my meds to Kroger. But I left my pain prescription at CVS, since I knew my pain contract prefers you stick with same pharmacy. In moving all my other meds and my son's to Kroger, I began getting headaches. I’m not a person to hardly ever have them.
My son and I both use the same medication (**) and he began complaining of headaches. Then my Dr., accidentally called my next three months of pain meds into Kroger. I picked up the first script there, thinking oh well. Whatever generic brand of ** that they carry, immediately made me so nauseous that after two weeks of it I called my family Dr and asked him to cancel the next two months he had called into Kroger, and please move back to CVS. I think in all this talk to save money. I’m questioning what lengths these companies will go to to sell their cheap drugs. Usually I can’t afford Brand name drugs, and it’s a huge fight if you try to get your insurance to cover, but I think sticking with certain Generic Manufacturers might be important.
Reviewed Oct. 3, 2020
I utilize this pharmacy mainly for convenience. I shop at Kroger and it saves time for me to pick up my prescriptions from there. The pharmacists and the staff are very friendly.
Reviewed Sept. 27, 2020
I use this pharmacy due to cost only. I have had the rudest and dumbest representatives that wait on me. I got past that. Now it’s getting dangerous. I called in a prescription and I checked on it twice. It took “5” days for it finally, to be ready. I was 2 days late with this medicine. Now I have automatic and my meds are “still” aren’t ready. Time to pay double just so I don’t end up in the hospital waiting on my meds. They are so terrible, I can’t afford to go here anymore, no matter what the cost!
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