Hims Reviews

Hims are a bunch of thieves. Charge me $149 for months for looking into getting a GLP1 that I never ordered because they were too expensive. They only want to refund 1 month not the 3 month that they charged.

I’d give them a zero. Quick to take your money, and they take over a month to ship anything out, maybe longer. I’m still waiting. They don’t have a number to call, and navigating the website is terrible. The company is a scam and needs to be reported to the Better Business Bureau and the State Attorney General.

My husband and I have 2 prescriptions through HIMS. I get the shot, he gets the pill for weight. In 5 days, these are the charges I have received.

They scam you, you only have 5 hours to cancel, they are pure corporate greed.

Awful! They charged a $39 first month membership (jumps to $149 the second month) to ask me to respond to a lot of questions, told me I was eligible for Wegovy Pen semaglutide that I'm already taking from another provider, then suggested that I use a non-FDA approved compound instead. Plus, the price they first quoted for Wegovy jumped from $149 (later shown as Wegovy pill STARTING at $149, Wegovy Pen STARTING at $199 per month, allegedly the lowest price available) to about $349 per month! I told them to cancel the membership and refund the charge that had just been placed on my card, but they refused!

Ordered product only and paid for a 3 month supply. Product did not work. Got sent another shipment automatically. Tried to send back and was told their policy prohibits. It took over a week to respond to emails. 2 major concerns; One about integrity of product and one about automatically sending next shipment. Buyer Beware!!!

I signed up because I was serious about getting my testosterone checked and looking into weight loss. The process itself was simple but way too lengthy. I didn't even go through with testosterone checking because the test (which I would have to wait for in the mail and return it) was insanely expensive, then I would have to wait to see if I get approved for the medication. It wasn't explained what the criteria for approval would be. Even if I did get approved, they wanted over $900 up front, with no guarantee that the treatment would be effective.

I signed up for a weight loss drug from this company. After I filled everything out they said that I needed to send in photos of myself. I called, emailed and texted with them that I do not send photos over the internet and to cancel. This was June 6. July 17, my credit card was debited from the company. It is Aug 11, 2026 and I have been debited twice and received a notice that I will have another debit on 8/16. I called and was on hold for 2 hours, just to be told that they will not refund my money even through I did not receive any goods from them.

I cancelled my subscription with Hims… I cancelled my subscription with hims after it did not work even 1%. I have numerous emails from them saying just give it time. It will work. So in April I cancelled it and they charged me again and said there is nothing they can do about it. I do not recommend using them at all.

BE AWARE!! IT IS A SCAM. Do not give them your personal information or bank account details, they will come back and take your money without your authorization. They are thieves.

Absolutely a fraud, horrible experience and cheated out of nearly 600. Please see the poor reviews from so many of us and believe it. Medication did not work and was ignored by providers. They waited days after my request to cancel my subscription just so they could start shipment and charge me. Soon as they did that they then confirmed cancellation and refused refund because “our pharmacy started filling the order”. Keep in mind this is nearly a week after I emailed and submitted a request through their chat. Just disgusting fraud. See less.

I came across this website with the help of Google. When I did enter the portal it said to see if I qualified I would have to provide a credit card to proceed. I was immediately charged $39.00. I then found out that they did not offer what I wanted. I never filled out their questionnaire or ask for a prescription. I logged out and called customer service and said I was charged $39.00 and would like a refund and was told no refunds. Buyer beware. If they will keep $39.00 for only looking at their website I can only imagine what they will do with a larger amount.

I signed up for what I believed was a $39 weight loss membership and completed the online questionnaire. After that, I never received anything from the company—no welcome email, no program information, no medication, no communication from a licensed provider, and no correspondence of any kind. Despite receiving absolutely nothing, I was later charged $149 the following month. I never authorized or knowingly agreed to pay for medication or a treatment program that I never received and was never informed about.

This company is truly a scam. I never signed up for any subscription, but have been charged $39 and $149 afterwards. No phone number to call to cancel. Had to cancel my credit card to be able to stop being charged. I am also reporting this website to BBB.

I had a very disappointing experience with Hims. I purchased Hims products hoping to reduce hair loss and improve hair growth. Unfortunately, the opposite happened. After using the product, I experienced increased hair loss and saw a negative impact on my hair compared to before I started treatment. To make matters worse, Hims continued charging me through its automatic refill program. They shipped a refill that I never opened or used, yet they refused to accept a return or provide any refund. The customer service experience was equally frustrating. Instead of helping resolve the issue, the support team simply repeated their policy and showed little interest in addressing my concerns.

This product was the worst mistake I ever made in my life, almost killed with the side effects and they don’t take accountability for their product. Be careful out there, if you are thinking about buying any product from this company.

I signed up for Hims after seeing the advertised $39 to get started, followed by $149 for the program. What is not made clear is that none of these fees include the actual medication. Once I learned that the medication cost was separate and significantly higher, I chose not to proceed. I did not receive medication, did not continue the visit, and did not use the service — yet Hims informed me that the $39 fee is non‑refundable, even though the pricing was misleading. When I expressed that I did not want to continue under those terms, they told me the only option was to cancel my weight‑loss membership and my other prescription with them. They were willing to lose a customer over $39 rather than acknowledge the unclear pricing and issue a refund. I will cancel my ongoing prescription with Hims and spread the word on what they can expect.

Please order for somewhere else, their membership fees are very expensive. I paid over $187. I never receive any product because that was just the membership fee. Your hold time for customer service to cancel is over 30 minutes. If I can help anyone with this review to save their money and go to a site that you just pay for your product I feel I have done justice. I couldn't afford to lose that type of money and still have no product. Please save yourself and money.

Don’t order unless you want to sign up for automatic shipments. Thought I was going to “try” it & didn’t know I was signing up for automatic shipments. Tried to return & they refuse to take it back. Said I could use it or dispose of it. So they want me to throw away & $175 that didn’t work in the first place. You can’t use it then go out as your hair is stiffer than hair spray.

Reached out to snooze the upcoming delivery 5 as soon as received notification of upcoming delivery. They still send the product and charged me for it.

Thought I was signing up for a program. First month $39 thereafter $149. Ends up I just became a “member” who’s now entitled to all their professional advice which should begin with how not to get screwed over by Hims. Asked numerous times for a refund, and met with the same Ai generated response. Unscrupulous company.

I do not recommend this site at all. Did my at home test and was told they can’t help. Then tells me there are no refunds but I have a credit for a site I can’t use. Make that make sense.

I wish I would’ve seen real reviews before being screwed over by this company. They charge you $149 as support…. Complete bs, that is a monthly subscription that doesn’t do anything. Save your money and go elsewhere.

I received an apology and a full refund for the product. Thank you reconsidering your approach Hims and Hers.

1 star — Expensive, ineffective, and willfully unresponsive. After spending hundreds of dollars on Hims’ GLP-1 program, I saw zero results — no weight loss, no appetite suppression. What made it worse was that every time I raised concerns, I received a different provider with no continuity of care, and every response was a generic template that clearly hadn’t engaged with anything I actually said. I asked the same questions multiple times and never once received a direct answer. The “personalized care” Hims advertises is simply not what’s delivered.

Don’t do it! It’s a scam!! I spent almost $2000 for weight loss medicine that with nothing to show! Difficult to discontinue. Poor customer service. Clinical staff has long response time…. If you finally get a response!

Customer service is horrible and you will have a very difficult time finding a person to talk to. You can expect to be on hold for a very long time. They billed my credit card for medication I do not want and didn't realize was on the way. The automatic refill feature feels like a scam. I am now stuck paying for medication I don't want and don't need. Take a look online and you will see thousands and thousands of people who have filed complaints and posted bad reviews. Most of your interaction with this company will be with AI robots. They don't care a bit about you or your health their only focus is to hit your credit card as much as they can as often as they can. Avoid this company like the plague. You can get the same meds from your family doctor for less money and less hassle.

HIMS has a very misleading weight loss program during sign up. They will convince you that they're providing a months supply of medication with a consult for a small membership fee of $39 with an amount crossed out next to of $ Amount of the prescription type you chose, and once approved by a physician, ask for the full amount membership fee plus the cost of the medication. This is false advertising at its worst. From the outsourced support to the supervisors in the US, they will all stick to their guns and not offer a refund for misleading their customers. Unless you want to be mislead by a crooked company, I advise you go to your provider, where you will probably pay a small co-pay and have meds covered by your insurance to get what you need for better health outcomes. This is a scam, you have been warned.

I signed up thinking that I was going to pay a membership (don't know why I need one) then get my prescription then why hit you with another advanced fee for something else, what a waste. Membership is not refundable. Steer clear.

Absolute garbage customer service. They will keep sending crap out until you have 5 bottles and good luck trying to cancel an order. There is no support or phone number or anything. Just a broken AI chatbot.

Fraud with subscription they make impossible to cancel. Run from these people. Do not sign up for a subscription. They will just keep stealing your money.

I am a 76 yr old male veteran in excellent health. I go to the VA for medical review including blood tests every 6 months. I have been on the same regimen of drugs for anxiety and depression for the past 10 years which has not caused me any physical issues. I started taking the hair meds (minoxidil/finasteride) about 2 months ago. On my blood tests 2 weeks ago my primary care specialist noticed that my CKD (chronic kidney disease) had dropped from a very consistent 66 a year ago and 66 six months ago to 44 which is borderline severe chronic kidney disease. The only new drugs I was taking was from hims. My PCP looked up the side effects of minoxidil/finasteride and found that the minoxidil could be suspect for the change.

In October 2025, I made a one-time purchase of medication from Hims.com. I did not authorize any recurring subscription, automatic refill program, or future shipment beyond that original order. On 3/27/2026, Hims.com charged my credit card $175 and shipped additional medication to me without my authorization or consent. This was not a purchase I placed, approved, or intended to make. I believe Hims.com is engaging in deceptive and unfair business practices. It appears the company may have enrolled me in an automatic medication subscription or refill program without obtaining my clear, informed, and affirmative consent. This conduct is especially troubling because it involves prescription medication, not an ordinary retail product.

Their website is very misleading. I thought I was signing up for the GLP-1 tablet, and paid for the subscription. Got some seizure medication and diabetes medication with really bad side effects instead. When I asked about this, I was told the GLP-1 tablet wasn't available when I signed up. No refund. Wouldn't even let me apply my payment to their more expensive subscription. Threw away a ton of money for nothing. Buyer beware. Be careful when you are signing up for.

Hims return policy is anything but customer friendly (it is my contention it is predatory). The autorenewal option is your only choice when initially ordering their products. It is only after you get their first shipment that it becomes possible to "unsubscribe" from their autorenewal option. They understand that by the time you can unsubscribe many people have forgotten that they need to manually go onto their website to unsubscribe, and/or cancel. By then they "gotcha" and have hit your credit card for a second time. Once this has happened, and have shipped a second prescription, they refuse to accept returns, and/or provide refunds. BEWARE! This is a SCAM!.

Profits over safety. I received a shipment in a brown paper bubble bag. The bag was ripped and the medication bottle was accessible. I was able to easily remove the bottle from the bag and reinsert the bottle back into the bag. The prescription bottle had no safety seal and is not tamper proof so, the bottle could be opened and the pills exposed. I don't know if the pills were replaced or tainted by whomever opened the bag. I informed HIMS and they said they could NOT and would NOT refund or replace the order. This tells me that they care more about PROFITS and do not care about SAFETY. Why would you send medication in a non-tamper proof package? So, now I have purchased a product that is unsafe to consume and HIMS gladly pocketed my payment. THEY ARE ABSOLUTELY TERRIBLE.

I cancelled my subscription in October but yet they decided to process a payment 5 months later without any notification; no text, call or e-mail. I called the next day (they charged my credit card on Sunday) and they stated they cannot cancel it and then hung up. Extremely poor customer service.

In the Tech uptick of our century there are glitches, errors, etc. With any person facing company, there must be room for this. Getting order updates for shipment but not 48 hours in advance, which is your regulation to change or cancel does nothing to benefit the customer and has been problematic for a few years. Cussing at someone about their character is completely inappropriate, but cussing in frustration to Hims' incompetence and inability to provide basic customer service and being hung up on is next-level unprofessional. The least you can do is ask someone to stop cussing before you just hang up on them. That would be discrimination cause everyone cusses.

Terrible company, I have sent a dozen emails to correct something, only responses are useless ones from bots. Can't even get through to cancel the account. Do not sign up with these scammers! Zero stars!

Hims ruined my life. Sexual dysfunction, blacking out after 2 beers. Stay away from this garbage company. $300 later and I’m pouring their pills down the drain because they don’t offer refunds. Go to an actual doctor, do not waste your time here.