Hims Reviews

On January 27, I received a text stating a renewal order was about to be processed. I immediately logged in and cancelled again before shipment occurred. The order status at that time showed the package was still in the company’s warehouse and had not yet been picked up by USPS.

Despite cancelling before shipment, the company still charged my credit card. I contacted customer service right away and requested both a refund and that the order be pulled before shipping. They refused. Only after I complained further did they release the package for shipment — but they still denied any refund and would not accept a return, even if unopened. My concerns are about the process, not just the product:

* Returns were refused even for unopened product

Consumers should also be aware that the company is currently under FTC investigation regarding its auto-renewal, cancellation, and refund policies and practices.

In my experience, these subscription and renewal procedures are not consumer-friendly and place customers at a disadvantage — especially older consumers who rely on cancellation confirmations and order status information.

I have filed complaints with my card issuer, the BBB, my state consumer office, and federal regulators. I encourage others to read the renewal and cancellation terms very carefully before subscribing.

To confirm whether the pills were the cause, I started taking them again. Sure enough, the headaches came back, so I stopped the treatment permanently. Around the same time, I received a survey from Hims asking how the treatment was going, whether it was working, and if I was experiencing any side effects. I honestly reported both the shedding and the headaches, and they advised me to stop the treatment immediately. Someone then contacted me regarding my responses and asked if I would like to try the spray instead. I said I would consider it, but only if I did not have to pay again, since I had already paid a significant amount for a five-month supply of the pills.

The next message I received was from a “licensed nurse practitioner” stating that the spray had been prescribed and shipped. I replied immediately, saying that I did not approve the purchase. The next day, I saw a charge on my credit card. I contacted them again, clearly stating that I did not consent to buying another treatment and should not have been charged.

Their response was that since the product had already been shipped, there was nothing they could do. After several back-and-forth messages trying to return the spray, I kept receiving the same response over and over, with no real solution offered. At that point, it became clear that their priority is selling, not the customer. Whether the product works or not doesn’t seem to matter. Whether it causes headaches or other side effects doesn’t seem to matter either. And as for the “licensed nurse practitioner” — how am I supposed to verify that this person is real and not just a customer service or sales representative using a title? Overall, a terrible experience. Be careful — they will do or say whatever they need to do to take your money.

Original Review: Dec. 30, 2025

I bought a 6 month supply of Hims for hair growth. The product did not have the results it promised. I did not want to sign up for a recurring subscription. If this was listed, it was in fine print and very deceptive. I got an email stating they were sending the product via my subscription. The item had not been shipped out and I called their customer service within 5 minutes of getting the email. I explained they product did not work and has bad side effects. I also explained that I DID NOT sign up for a subscription and it was very deceptive. The customer service person could care less. I did not click a box or state I wanted to have a recurring subscription. This company is deceptive and dishonest. I filed a chargeback with my Amex. Beware of this way they rip you off!