Hims Reviews

Hims is Highway robbery! They charge 100 times more for a prescription than what you would pay at a pharmacy, using GoodRX. Terrible customer service and no desire to acknowledge the fact that they are grossly overpriced!

Ordered their GLP-1 product for 6 months. I made them aware it wasn't working early on, and they even admitted it doesn't work sometimes. DIDN'T WORK AT ALL - $1,500 COST. TOTAL SCAM!!!! Their Customer Service borderline comedy it was so bad.

Hims is very difucult to cancel. I canceled generic viagra after 24 pills. I hardly used them and I thought I canceled online earlier this year. But on October 19, 2025 Hims sent me an email that they charged my master charge for another 12 pill bottle. Hims messaged me with legal gobbly gook that I could not return the 12 pills that I thought I cancelled. I was able to cancel future pills onine again, but I don't trust Hims. I will cancel my MC number just to stop Hims from charging my card again.

Don't purchase anything from them... I didn't realize I was on a subscription still and called them once I saw an email come through saying "your order is on the way" with a tracking number, before the product even arrived. I called and was told no refund even though I haven't even received anything yet. In fact, the product still hasn't arrived and they refuse to give any type of a refund or even a credit towards something else in the future. I was even willing to take a partial credit towards something in the future, but the manager said no. BEWARE!!!

Don’t ever start with this company as once you determine you don’t want the product they make it hard to cancel including the last step in cancelation just restarts the order. Try to communicate with them and just get a copy of terms that say we can do what we want. End result, saw shipment sent note that day, had not shipped but did not matter. No customer service, just want to sell high price products and lock people in.

Hims has been the worst service I have used. They will make you pay for 3 months of subscription without really any checks and balances or side effects. They claim to have a "doctor" prescribe but the "doctor" will neither explain anything nor test diagnose your case in any shape or form. They will neither refund nor change your medication unless you'd pay for another three months of prescription. Customer service is responsive with canned replies like "we understand" but they do literally nothing or take any action what-so-ever.

Predatory company. Stay away! Not only do the products not work, they lock you into subscriptions and do not notify you of upcoming charges. There is no customer service to speak with when there is a problem, they use AI. MOST IMPORTANT they do not cancel or give refunds. Use another company!

Misleading. Ordered shamp for 1 time for $25. Then got email for that plus and additional $175. No phone number to call so went to send email which also cost money. Used prescription area and told them to cancel. Waiting for it to hit my CC so I can dispute the charge.

Hims didn't seem like a bad company...until I wanted to cancel. Then I went through REPEATED "cancel my subscription" tabs, and although I was sure I hit them all, I guess not? My unneeded med came anyway, and of course, they have a no-return policy, open or not. It's highway robbery, and they do this on purpose. I'd give a zero-star review, but it's not possible. FYI, they're being investigated by the FTC for these same cancellation practices. I hope you get nailed, Hims...

After 6 months and $350, I did not grow a single strand of hair but had a sore, scaly, flaky scalp to show for it. It started 4 months in and their doctor suggested a leave-in hair conditioner to help with dryness but that didn't help. After sending the second set of bottles, their follow-up recommendation to me was to stop using the spray and then they could switch me to pills. That was after the non-refundable set of spray bottles. Needless to say, I stopped using the product at that point. It is 2 months later and my scalp is still dry.