Hims Reviews

In October 2025, I made a one-time purchase of medication from Hims.com. I did not authorize any recurring subscription, automatic refill program, or future shipment beyond that original order. On 3/27/2026, Hims.com charged my credit card $175 and shipped additional medication to me without my authorization or consent. This was not a purchase I placed, approved, or intended to make. I believe Hims.com is engaging in deceptive and unfair business practices. It appears the company may have enrolled me in an automatic medication subscription or refill program without obtaining my clear, informed, and affirmative consent. This conduct is especially troubling because it involves prescription medication, not an ordinary retail product.

Their website is very misleading. I thought I was signing up for the GLP-1 tablet, and paid for the subscription. Got some seizure medication and diabetes medication with really bad side effects instead. When I asked about this, I was told the GLP-1 tablet wasn't available when I signed up. No refund. Wouldn't even let me apply my payment to their more expensive subscription. Threw away a ton of money for nothing. Buyer beware. Be careful when you are signing up for.

Hims return policy is anything but customer friendly (it is my contention it is predatory). The autorenewal option is your only choice when initially ordering their products. It is only after you get their first shipment that it becomes possible to "unsubscribe" from their autorenewal option. They understand that by the time you can unsubscribe many people have forgotten that they need to manually go onto their website to unsubscribe, and/or cancel. By then they "gotcha" and have hit your credit card for a second time. Once this has happened, and have shipped a second prescription, they refuse to accept returns, and/or provide refunds. BEWARE! This is a SCAM!.

Profits over safety. I received a shipment in a brown paper bubble bag. The bag was ripped and the medication bottle was accessible. I was able to easily remove the bottle from the bag and reinsert the bottle back into the bag. The prescription bottle had no safety seal and is not tamper proof so, the bottle could be opened and the pills exposed. I don't know if the pills were replaced or tainted by whomever opened the bag. I informed HIMS and they said they could NOT and would NOT refund or replace the order. This tells me that they care more about PROFITS and do not care about SAFETY. Why would you send medication in a non-tamper proof package? So, now I have purchased a product that is unsafe to consume and HIMS gladly pocketed my payment. THEY ARE ABSOLUTELY TERRIBLE.

I cancelled my subscription in October but yet they decided to process a payment 5 months later without any notification; no text, call or e-mail. I called the next day (they charged my credit card on Sunday) and they stated they cannot cancel it and then hung up. Extremely poor customer service.

In the Tech uptick of our century there are glitches, errors, etc. With any person facing company, there must be room for this. Getting order updates for shipment but not 48 hours in advance, which is your regulation to change or cancel does nothing to benefit the customer and has been problematic for a few years. Cussing at someone about their character is completely inappropriate, but cussing in frustration to Hims' incompetence and inability to provide basic customer service and being hung up on is next-level unprofessional. The least you can do is ask someone to stop cussing before you just hang up on them. That would be discrimination cause everyone cusses.

Terrible company, I have sent a dozen emails to correct something, only responses are useless ones from bots. Can't even get through to cancel the account. Do not sign up with these scammers! Zero stars!

Hims ruined my life. Sexual dysfunction, blacking out after 2 beers. Stay away from this garbage company. $300 later and I’m pouring their pills down the drain because they don’t offer refunds. Go to an actual doctor, do not waste your time here.

Harassing co. They send me fifteen to twenty emails a day, do yourself a favor and order nothing from them.. I have no interest in this stupid crap. I've blocked them, I delete them, etc. but they keep coming.

I am a customer in my 60s and tried this subscription hair-loss service for a short period. The product did not work for me, so I cancelled my subscription in October and believed it was fully terminated.

1 month and several calls and emails with Hims and I'm still waiting on my order to even be started! Very poor service, they claim is the result of switching to a new pharmacy called Strive.

Just like the other reviews state. Was charged all the money up front without being able to verify it was actually going to work. Then the no refund policy, which is vague at best. 3 months into the “testosterone treatment” and it’s not working, having even worse symptoms. The labs showed that my estrogen levels had escalated so much that it was cancelling out any T gains. When asked about it they tried to push a higher dose but that would only push more estrogen. When I confronted them about it they mentioned the treatment wasn’t right for me…. When I asked about a refund they said no refunds. So basically out $900 for worse symptoms. Do yourself a favor and just get injections and skip the headache.

I was sent the pills for hair growth and started taking them as instructed. Shortly after, I began experiencing one of the first effects they warn you about: rapid shedding. According to them, this is supposed to happen because the “bad” hair is being shed, so new, stronger hair can grow in its place. After about a month of taking the pills, I started having frequent headaches. At first, I didn’t think much of it and assumed it could be caused by stress, long hours on the computer, bad posture, or even a bad move at the gym. However, the headaches continued for several weeks, so I decided to stop taking the pills. After a couple of days, the headaches completely went away and stayed gone for about a week.

By design their technology does not let you change or cancel a prescription that they write without consulting with you first. They wrote the wrong prescription and then I was unable to cancel it and they charged me over $1,000 which I'm now trying to get refunded. They are hardly responsive and when they are they clearly want to keep my money and not fix it. I thought this would be a simple straightforward experience and it turned out to be horrible mismanaged scam artists.

Hims reached out to me and gave me a refund. All is good now.

They will cancel your order without letting you know. Even if you plan a trip with airline & hotel to pick it up. It does not matter to them. Customer service/doctors do not care about you! They don't even read your messages to them.

Save yourself the headache—go through an actual doctor or a pharmacy that gives a damn. Hims is only good for easy selfies and upsells; the second you need real help, they show you how little they actually care. Never again.

Finally, they refunded me my money. Buyers be careful that you are not subscribed without your knowledge or by mistake because you will suffer a lot to get a refund.

I would give zero stars. I could get the ED medicine from many other sites. I tried them once in the past for a one-and-done purchase because I had never used ED products before and they actually had customer support way back then. Now, last week, I decided to try it again and was shocked how predatory their business model is now. There is zero customer support. I did some searching and found that they are or were under investigation by the FTC for the exact same thing I ran into. I made an inquiry within minutes of placing an order to make an update and Hims did not answer my question until after the order was en route. That is some BS business model. I will never suggest this company to anyone who of my male friend circles. Hims is an automated pharmacy company that is no better than a sham doctor scribbling prescriptions out of the back door of their station wagon.

I purchased 12 months of care and product .25-2.5mg available. At the 7 month mark they quit advising me breaking contract and would not renew script at the agreed upon progression of medication. Without saying so for legal matters they insinuated I just self medicate stating “we sent you all the meds” indicating no further care would be provided at the 7 of 12 month mark. When I began to ask questions and express my frustration they cancelled me and terminated communications.

If I could leave zero stars I would. I had no idea I was subscribed to a yearly subscription. I simply thought I was on a trial basis and so I saw a transaction of $400 on my card. I immediately reach out to Hims and inquire in cancelling and a refund. Mind you --- the product had not shipped yet. There was no notification of an upcoming charge, and their policy is 48 hours leading up to the charge you can cancel and 'refund'. How do you refund prior to a charge? It is an unethical business practice, and I want people to be aware of shady customer service.

Hims is Highway robbery! They charge 100 times more for a prescription than what you would pay at a pharmacy, using GoodRX. Terrible customer service and no desire to acknowledge the fact that they are grossly overpriced!

Ordered their GLP-1 product for 6 months. I made them aware it wasn't working early on, and they even admitted it doesn't work sometimes. DIDN'T WORK AT ALL - $1,500 COST. TOTAL SCAM!!!! Their Customer Service borderline comedy it was so bad.

Hims is very difucult to cancel. I canceled generic viagra after 24 pills. I hardly used them and I thought I canceled online earlier this year. But on October 19, 2025 Hims sent me an email that they charged my master charge for another 12 pill bottle. Hims messaged me with legal gobbly gook that I could not return the 12 pills that I thought I cancelled. I was able to cancel future pills onine again, but I don't trust Hims. I will cancel my MC number just to stop Hims from charging my card again.

Don't purchase anything from them... I didn't realize I was on a subscription still and called them once I saw an email come through saying "your order is on the way" with a tracking number, before the product even arrived. I called and was told no refund even though I haven't even received anything yet. In fact, the product still hasn't arrived and they refuse to give any type of a refund or even a credit towards something else in the future. I was even willing to take a partial credit towards something in the future, but the manager said no. BEWARE!!!

Don’t ever start with this company as once you determine you don’t want the product they make it hard to cancel including the last step in cancelation just restarts the order. Try to communicate with them and just get a copy of terms that say we can do what we want. End result, saw shipment sent note that day, had not shipped but did not matter. No customer service, just want to sell high price products and lock people in.

Hims has been the worst service I have used. They will make you pay for 3 months of subscription without really any checks and balances or side effects. They claim to have a "doctor" prescribe but the "doctor" will neither explain anything nor test diagnose your case in any shape or form. They will neither refund nor change your medication unless you'd pay for another three months of prescription. Customer service is responsive with canned replies like "we understand" but they do literally nothing or take any action what-so-ever.

Predatory company. Stay away! Not only do the products not work, they lock you into subscriptions and do not notify you of upcoming charges. There is no customer service to speak with when there is a problem, they use AI. MOST IMPORTANT they do not cancel or give refunds. Use another company!

Misleading. Ordered shamp for 1 time for $25. Then got email for that plus and additional $175. No phone number to call so went to send email which also cost money. Used prescription area and told them to cancel. Waiting for it to hit my CC so I can dispute the charge.

Hims didn't seem like a bad company...until I wanted to cancel. Then I went through REPEATED "cancel my subscription" tabs, and although I was sure I hit them all, I guess not? My unneeded med came anyway, and of course, they have a no-return policy, open or not. It's highway robbery, and they do this on purpose. I'd give a zero-star review, but it's not possible. FYI, they're being investigated by the FTC for these same cancellation practices. I hope you get nailed, Hims...