Hers Reviews

Hers prides themselves on fast, discreet delivery and charge a whopping 5 month tab to be paid upfront. What they don’t say is actual shipping takes many weeks with delivery dates changing daily. After reaching out to customer support, expect AI responses with generic information. Unable to do refunds after item “shipped” however item considered “shipped” same day when shipping label is created. It’s unreasonable and extremely stressful.

Hers is not shipping my medication in time for my prescribed dosage. The medication needs to be increased over time to avoid side effects, so missing a dosage is definitely not good. They said I'll have to discuss it with a doctor once the medication finally arrives and probably go back to a lower dosage... all because they can't ship it on time.... I signed up for the injectable compounded Semaglutide for weight loss. I paid for 6 months up front. It was a lower price than brand names and seemed to have similar results.

I got side effects. I did not know that I was automatically placed on a subscription. They DO not even send you notice that they plan to ship you soon. I noticed it when they TRIED to charge my credit card and immediately went into my Hers account to cancel subscription. It stated in my account that they were in process of getting the shipment ready but had not shipped yet. I just received an email stating that my shipment has been sent. There is NO way of getting a hold of anyone. Folks...run in the opposite direction. Any company that makes it this difficult to return/cancel items is pure fraud!!!

This company literally has the ABSOLUTE WORST customer service. The ads are a scam. States starting at only $39.00 which they don’t tell you that is for a “membership”. Yes I AM complaining about $40. That was $40 to not get anything in return. Which it seems like they do this to people often!! Before a “Dr.” or anybody was able to contact me I made sure to contact “support” first! Support didn’t answer for hrs on. Mind you, I texted them through email. Then had the nerve to continue texting me through the app. Which is very unprofessional for me. I texted support then they got a Dr. to answer me which seems like they just did that so they’d have a reason not to give a refund but I stated directly right then and there AS WELL that I no longer wanted the treatment and I wanted a refund!

FYI: You have to pay a membership fee to even get treatment... $39 the first month, then $149/month — on top of the treatment cost. So yes, they’ve basically doubled what they make off you. The fee is non‑refundable, even if you only find out after being charged. If this saves you $39, then my review is worth it!

Do not buy from them. The worst customer service and the website is designed to make it difficult to cancel your subscription. I purchased a product that is not usable. 175.00 for hair thinning serum that makes your hair greasy and sticky. You have to use it every day. They refused to refund my money. Anything you purchase from them is "not returnable."

I would give negative stars if I could. This is the second time trying Semaglutide, and it was great the first time. This must be a bad product!! I had the worst skin sensitivity, I felt like I had a fever for weeks with no weight loss. All they said was it was a side effect and I should lower the dose. Do not spend your money with this company!!

Scammers. They make you pay a fee before they provide you medication and then suggest medication you don’t want and are not kind or helpful. Once you’ve paid the money they treat you like garbage and your money is just gone. Their customer support is horrendous reach and once you do, they are not helpful. There are so many better and more transparent brands. Do not use Hers.

DO NOT USE THIS COMPANY. The medication does not work. Their practices of charging your card when you ask to cancel is very shady and deceptive. Your credit card company and bank will not side with you when you try and dispute the charge. If you try and cancel they will tell you that it's already been processed then ship in anyway and tell you missed the 2–3-day deadline to cancel, but you will not receive your full order.

Terrible company. They advertise things being FSA eligible but when you use your FSA card it won't go through and they act surprised and suggest a different credit card and advise you to seek reimbursement from your FSA. My FSA rejected my claim. Shortly after starting the drugs I went into app to cancel the subscription because it wasn't working for me and was making me feel terrible. I went through the multiple hoops in the app and thought my subscription was cancelled. But today I received an email that an order had been shipped out and I see my credit card was charged $400.