Hers Reviews

Non-refundable $39 for them to tell you $800 for 6 months, that is expected before you get the medicine. What a way to screw people over.

Asked for a receipt going on 15 times. Same canned answer. We emailed it to the address on file. Why can’t they send a receipt?! Seems shady. One and done with them.

“This company takes advantage of vulnerable women both financially and emotionally. The company promises assistance to those of us who trust them to provide quality medication as means to a more quality life, but never provides. They charge you a whopping figure, and you are off on your own devices. Aka - they set you up for failure. While on the medication, I gained 25 pounds, all whole HERS is profiting. After finally deciding the meds weren’t working, I reached out to cancel and was still charged the obscene cost of the medication. “No refund after processing.” Honestly, what major company couldn’t issue a refund after “processing”? Nothing has even been shipped. Profiting from the vulnerable is what HERS is all about. If I could go back, I would NOT TRUST this company with my money or my health.

Horrible customer service. After signing up, paying upfront and get approved for medication, shipment was delayed almost two weeks. Had to cancel and resign again to get a shipment. Received one of the shipments with the ice packs melted and medication was warm to the touch…Immediately reached out to them. Missed one of my weekly doses because of this…It’s been over a week and they keep saying “error with your shipment”. No one is taking ownership of this issue. They ruined my long weekend plans as I needed to be home in case they were shipping. 😡. Nothing!!! I have reached out plenty of times, they keep saying “error” and someone is looking into it. Tuesday will be another week without my prepaid medication. 😡. DO NOT SIGN UP WITH THIS COMPANY.

No stars! Had to file a dispute with my bank to get money back unlawfully charged! Subscription cost and then medication cost just as much, if not more

They trick you thinking you only pay $40 and then the next month you pay for your meds. Go to your doctor, get a coupon from the Lilly company. Don’t deal with these scam artist.

My issue with Hers was not the $39 itself — it was the lack of transparency in how the fee structure was presented. The advertising heavily emphasizes GLP-1 medications “starting at” a certain monthly price, but what is not made sufficiently clear upfront is that there is also a separate recurring “Weight Loss Membership” fee tied to the platform and provider access. In my case, I never completed treatment, never received medication, and never had medication shipped, yet I was still charged because the fee is categorized as a membership/subscription rather than a clear intake or evaluation charge.

I was excited to try this, they require a street address and don't accept P.O. Box, but then they shipped using USPS, which only delivers to my P.O. Box! Now they refuse to issue a refund for the 39.00 membership! I can't use their stupid membership without the product so I want my money back!!! Order from someone else, the customer service is not good!!

This is my second time around with this product, the first time they offered plenty of product and had enough based on the prescribed dosage. This time around after I inject the prescribed amount given to me, I will go two weeks without being able to inject myself prior to the next batch being shipped. I explained that via email and they basically told me to pound sand.

Hers prides themselves on fast, discreet delivery and charge a whopping 5 month tab to be paid upfront. What they don’t say is actual shipping takes many weeks with delivery dates changing daily. After reaching out to customer support, expect AI responses with generic information. Unable to do refunds after item “shipped” however item considered “shipped” same day when shipping label is created. It’s unreasonable and extremely stressful.