Hers

Hers Reviews

+1 more
Author picture
Edited by: Joanna Broder

About Hers

Hers, a division of Hims & Hers Health, Inc., provides a range of telehealth services for women. It’s available nationwide in the U.S., although some services are limited in certain states. Hers provides access to licensed medical professionals through online consultations for concerns such as weight loss, mental health and sexual health. It does not accept insurance, flexible spending accounts (FSA) or health savings accounts (HSA) payments but claims to offer prescriptions at 50% to 80% less than retail.

Pros
  • Free health assessments
  • All plans include care, app access, messaging and shipping
  • Variety of services with a single account
Cons
  • Insurance and FSA/HSA not accepted
  • Weight loss support not available in 15 states and Washington, D.C.
  • Expensive, upfront costs
  • Customer support limited to email

Shop with confidence

Compare with top companies

What is Hers?

Hers is a telemedicine service that offers free health assessments to help women access medication. Licensed medical professionals evaluate the assessments in their specific field and confirm that recommended treatments are correct for each individual. Hers specializes in areas of women’s health including weight loss, mental health, sexual health and skin/hair care. It also provides care for common ailments such as migraines, urinary tract infections (UTIs) and flu.

Weight loss support isn’t available in all states. Alabama, Alaska, Arkansas, Florida, Kansas, Louisiana, Mississippi, New Jersey, North Carolina, North Dakota, Oklahoma, Rhode Island, South Carolina, Vermont, West Virginia, Washington D.C. and all armed forces addresses are barred. Hers expresses it is working toward offering these services in these states where it is currently unavailable.

How does Hers work?

Hers offers 100% online access to its telehealth services. There are two ways to begin:

  1. Click “Get Started” on one of the images on the main page and follow the prompts. This method only works for weight loss, mental health and hair care, respectively.

    Or

  2. Go straight to create an account. Select “login” in the top right corner of the home page and then “create account”. Once you’re logged in, select “subscriptions” at the top of the page, then “find a treatment.” This method is best for users seeking care other than the main focus areas, such as migraine, acne or birth control. This method doesn’t work for weight loss, but you can visit the main page to reach that assessment.

Regardless of the method you choose to begin your journey with Hers, your second step involves a free health assessment. For instance, the weight loss assessment asks the user how much weight they want to lose, what methods they’ve tried before and if they would prefer oral or injectable treatment. It will also ask about your current symptoms, medications, diagnoses and family history, depending on the type of care you’re seeking.

After completing the weight loss assessment, treatment will be recommended automatically. You’ll select a shipment plan that fits your needs. Payment for your first shipment is due immediately and once submitted, you cannot cancel.

Then, your assessment is forwarded to a medical professional licensed in your state for review. Once your treatment plan is approved, medication will be shipped to your door at no additional charge. If you are not prescribed medication, you will receive a refund.

Hers weight loss medications

Hers offers two weight loss medication options: injections or oral tablets. It often uses compounded medications. A compounded medication is a custom-made prescription prepared by a specialty pharmacist to meet the specific needs of an individual patient. Hers providers use these medications to help patients lose weight:

  • Semaglutide (GLP-1) comes as an injection. It helps with weight loss when combined with a reduced-calorie diet and increased exercise for adults with a body mass index (BMI) over 27. It may cause thyroid tumors in animals, so it's not recommended for those with a history of thyroid cancer. Common side effects include nausea, diarrhea, and headaches.

    Common brands include Wegovy and Ozempic (injections) or Rybelsus (oral, not FDA-approved for weight loss). Hers offers a compounded version due to the increasing difficulty of obtaining the brand-name options but states, “Compounded semaglutide … is not approved or evaluated for safety, efficacy, or quality by FDA.” This medication is not available in all states.

  • Bupropion XL is an oral tablet used to treat major depression and seasonal affective disorder in adults. It might help with weight loss but can cause serious side effects, including suicidal thoughts, changes in mood and seizures. It’s not recommended for people with certain conditions like seizures or eating disorders. One common brand is Wellbutrin XL. Common side effects include trouble sleeping, dry mouth and dizziness. This medication is approved by the FDA.
  • Metformin XR is an FDA-approved oral tablet used to manage Type 2 diabetes and can sometimes help with weight loss. A serious side effect called lactic acidosis, which can be life-threatening, may occur. Symptoms include extreme weakness, unusual muscle pain and trouble breathing. People with kidney or liver issues or who drink alcohol heavily, should avoid this medication. Common side effects include diarrhea and nausea, which usually improve over time.
  • Topiramate + Vitamin B12 is a compounded oral tablet that’s not FDA-approved, so its safety isn't verified by the FDA. Common brands of Topiramate include Trokendi XR, Qudexy XR and Topamax. It may help with weight loss in overweight or obese adults but can cause serious side effects like eye problems, reduced sweating, and increased body temperature.
  • Naltrexone + Vitamin B12 is another compounded oral tablet not approved by the FDA. It's used off-label (meaning the FDA hasn’t approved it for that use) for weight loss in overweight or obese adults. Common brands for Naltrexone are Vivitrol and Revia. Serious risks include liver damage. It can also cause serious allergic reactions and depressed mood. Common side effects include nausea, sleepiness and dizziness.

Hers cost

Hers charges you based on your shipping plan or how often you receive medication. Shipment plans range from every four weeks to every 12 months. You will not pay a fee each month but rather per your plan. So, choosing a three-month shipping plan will result in charges every 90 days. Note that users who select the annual shipping plan will only get a 180-day supply of medication at a time. There is no additional charge for shipping.

Your initial payment covers the first shipment of medication and the entire payment is due up front. You cannot cancel your initial order once submitted and you will be charged unless you are not prescribed medication.

After the initial shipment, if you want to cancel your subscription, you must do so at least two days before the renewal date. Medication ships 10 days prior to running out, so it’s a good idea to cancel as soon as possible when deciding to stop treatment.

Shipment plan choices vary based on your prescription(s). All shipment plans also include mobile app access and free shipping. Plans also include all check-ins, follow-ups and messaging with your provider. Picking a longer shipping plan provides a larger discount.

If you choose GLP-1 injections for weight loss, expect to pay:

  • $399 ($399/month) for a four-week plan
  • $897 ($299/month) for a 12-week plan
  • $1,494 ($249/month) for a six-month plan
  • $2,388 ($199/month) for a 12-month plan

If you’d rather use a medication kit (oral tablets) for weight loss, pricing options are:

  • Three-month plan is $297 ($99/month)
  • Five-month plan is $395 ($79/month)

Is Hers legit?

Yes, Hers is a legitimate telemedicine platform for women. Founded in 2016, Hims has grown into a widely known brand for men in the telehealth industry. Hers was created in 2018 to complement Hims and serve women. Hims & Hears Health, Inc. promises efficiency and backs its services with privacy policies, secure communication practices and a satisfaction guarantee. Overall, Hers appears to be a trustworthy option for women seeking healthcare without leaving their homes.

Hers FAQ

Does Hers have a membership fee?

No, Hers does not charge a membership fee. Costs are based on your shipment plan (a subscription that charges anywhere from every four weeks to once a year).

Where is Hers available?

Hers is available in all 50 states within the U.S. However, not all services are available in all states. For example, weight loss support isn’t available in Alabama, Alaska, Arkansas, Florida, Kansas, Louisiana, Mississippi, New Jersey, North Carolina, North Dakota, Oklahoma, Rhode Island, South Carolina, Vermont, West Virginia, and Washington, D.C. It also does not serve weight loss seekers who live on U.S. military bases with only an armed forces address for shipping.

Does Hers take insurance?

No, Hers does not accept insurance or flexible spending account (FSA)/health savings account (HSA) payments.

What medications does Hers prescribe?

Hers uses a compounded form — one that’s been specially created by a pharmacist — of GLP-1 for weight loss that’s only allowed in certain states. Its providers also prescribe medications for weight loss, such as Bupropion XL, Metformin XR, Topiramate and vitamin B12, and Naltrexone and vitamin B12. In its FAQ and policy statements, Hers mentions that it does not provide prescriptions for medications that are classified as controlled substances.

Do you need to meet with a provider on Hers to have medication prescribed?

Yes, meeting with a licensed medical provider through an online consultation is required to receive prescription medication. Consultations are conducted through secure messaging.

Hers Reviews

Filter by Rating

  • (9)

Popular Mentions

    How do I know I can trust these reviews about Hers?
    • 4,593,988 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Hers?
    • 4,593,988 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Dec. 24, 2024

    I signed up for a weight loss prescription service. Everything well in the beginning and a doctor checked in on how my progress was going in the first month. After that, I never received any check ins at all. My medications started to make me feel nauseous but I knew it was just for 5 months. After 5 months, my credit card was automatically charged for another 5 month subscription, without any warning. I wasn’t given a heads up to confirm that I still wanted the prescription. And even more concerning, a doctor didn’t even check in with me to see if my medication and dosage was even still working or if I had any adverse effects.

    When my card was charged, I attempted to cancel the upcoming service but there isn’t any contact information. I reached out via message within 30 minutes of being charged. My prescription wasn’t yet filled. A customer service rep got back to me several hours later and told me that since it was already being processed (yet still hadn’t been filled) I couldn’t cancel and recommended that I discard the medication when I receive it. When I pushed back to say that it hadn’t even been shipped, let alone filled, they did not care. This practice is extremely concerning. Why would an additional 5 month prescription plan be authorized without communication with the patient and even doctor check-in. The company is very misleading and seems to only want money instead of actually caring about customer health.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Nov. 27, 2024

    If I could give them negative stars, I would... I did the assessment and it ushered me into ordering a 3 month pack of weight loss medication $200+. I spoke with my own medical professional and realized that one of the meds, I might be allergic to. Within 24 hours, I messaged them (btw there is no phone number to reach a live person, it is all thru messaging) requesting my order to be cancelled. Surely within 24 hours and surely, if you are allergic to the medication, they would understand and cancel? NO. They write back two days later, letting me know the order is being processed and cannot be cancelled. I asked, well can I send it back and not take it for a refund - again no answer. Then it shows up at my door. I filed a dispute with the credit card, but apparently there is fine print (fine my fault for not reading through hundreds of line of fine print). So they charged me for the medication.

    So fast forward to all the credit card hassle, the meds are mine so I took ONE dose and my entire body broke out in hives! Then their physician BRIAN **, M.D. – NPI #** messaged me accusing me of trying to report the order with my credit card company and now I took the med. I explained the entire situation and he wrote back "I wish you the best of luck". I asked for an alternate to the metaformin, since I am allergic and that was his reply. I have all the receipts! This company is insane! Purely a money grab scheme with terrible customer service and doctors on staff.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Weight Loss Medication delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed Nov. 22, 2024

      I placed an order with Hers. The order was for a 10 month subscription to weight loss medications as prescribed by one of their Physicians. Hers has charged the full amount to my credit card but has never shipped any of my prescription. Customer Service has informed me that they are behind on filling orders. I have requested an estimated ship date from Hers on several occasions. They express sympathy for my concern but have never provided an estimated ship date. I wish I had checked reviews prior to placing an order.

      Thanks for your vote! Report
      Verified purchase

      Reviewed Nov. 18, 2024

      This company provides horrible medical care and makes it extremely difficult to contact anyone to cancel. They told me I couldn't cancel even though it was not shipped and charged me $1500 for a product I do not want!!!! They will automatically charge and prescribe you without warning, so you can never meet with a provider to weigh the pros and cons. Save your money and your body and go somewhere else.

      Thanks for your vote! Report
      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Nov. 16, 2024

      I gained 10 pounds on the system despite making big diet and workout changes. A doctor did not contact me to talk about my dosing or program before it renewed for another three months so adjustments were not made. I was told I could be offered a substitute for the second shipment by trying other meds but I have to sign up again as they can't change the program for me. When I do this I'm suddenly not eligible for any weight loss program now - not even the one I was originally on. They have said they would contact me but they do not reply and the doctor that's linked to my account no longer responds.

      Thanks for your vote! Report
      Verified purchase
      Customer ServiceSales & MarketingOnline & App

      Reviewed Nov. 1, 2024

      I recently tried their weight loss supplements. It not only took six months to receive the order but as I’m finishing week 2 of the six week program I was charged for the next batch of medication without any warning. Apparently they don’t need to tell you anything because it’s a date featured in your subscription panel inside the app! They refused to cancel my order and won’t assist me. In fact it took them over 3 days to respond. Do not use this company. They are trying to scam customers.

      Thanks for your vote! Report
      Customer Service

      Reviewed Oct. 26, 2024

      Don't use this company! Horrible customer service. They are force shipping me 300 dollars of product I begged them not to. Run! Don't do it! App is awful and they ignored my messages for 24 hours then said it was too late to help me!! The products were ineffective and caused side effects.

      Thanks for your vote! Report
      Verified purchase

      Reviewed Sept. 23, 2024

      I purchased a 5 month supply. This was a big mistake because it doesn't work and I threw away more money by doing so. I had/have no intention of ordering any more product from them. They took it upon themselves to mail out another 5 month supply way before my initial 5 month supply would have been exhausted. I had no idea they were even doing this. I received no notification that this was happening. I have tried contacting them through the website and there is no way of doing so. I will be contacting my credit card company and filing a dispute of the charges. DO NOT get taken in by this company.

      Thanks for your vote! Report
      Customer ServicePrice

      Reviewed Sept. 16, 2024

      I was hopeful to have an easy experience with Hers for hair loss. First sign it was going to be a difficult road is they charged me immediately, without even knowing if I was going to be approved for the product. After the order was automatically placed, I did not even have the chance to review my options, it was just automatic charge of $159 to my cc. Once I received, since I could not return, I gave it a shot. I have lost sooo much hair and it's been 2 months; I feel like the hair growth process hasn't even started. The side effects are hair loss, headaches and I have experienced both. I am feeling completely jipped and have less hair than when I started. Also, their customer service doesn't even exist. I have reached out 4 times and only once have they replied to me with only to tell me, "Sorry, nothing we can do for you." I do not recommend this product or organization.

      Thanks for your vote! Report
      Loading more reviews...

      Hers Company Information

      Company Name:
      Hers
      Address:
      2269 Chestnut St., Ste. 523
      City:
      San Francisco
      State/Province:
      CA
      Postal Code:
      94123
      Country:
      United States
      Website:
      www.forhers.com