Hers Reviews

They took money out of my account several times but never sent my prescription over then they decided to take out more money and tell me to contact the prescription people which I did. They had no record of the prescription being even sent over so $200 I spent with no subscription then they would not refund my money. Sounds like a scammed me. I still haven’t been refunded $200 later.

I joined Hers for its weight loss program expecting a straightforward monthly subscription. After one month, I decided to cancel, but there was no cancellation option available in my account or app despite multiple attempts. Customer support responded with a generic email that did not address my inability to cancel. I was also charged $149 membership fee for July even though I requested cancellation and did not receive July medication, nor speak to anyone at Hers, via phone or app in July. My experience has been frustrating, and I encourage prospective customers to CAREFULLY review the subscription terms and cancellation process before enrolling.

I keep receiving predatory weight loss ads by app notification and email. I have been messaging back and forth with support for over 11 days to turn these off, so I finally waited 23 mins on hold to talk to a customer support agent. He told me there is no way to turn them off, but that development would try to disable them for my account only. I am not the only Hers subscriber with a history of eating disorders—these notifications are directly harmful to many users' mental health, and the lack of an easy opt-out shows their true priorities.

Absolutely horrible. I paid at the beginning of June for both the membership and medication. It is July 2nd and still haven't received medication. I get the run around in every communication. I have requested a refund and they said because I received the medication they won't refund- the tracking for it stops in Salt Lake City over a week ago. I have never received it. Total scam company.

Very poor communication, after filling out a lengthy survey, it directs you to another website for medication. That website is very hard to communicate with. After several emails and phone calls two months later, no medication was ever received. Paid for a membership and got nothing.

Terrible app ever!! I didn't know ** pills have several side effects, one being low blood pressure. My primary Does Not want me taking this medication since I already have low blood pressure. I wrote an email to Hers. They canceled my subscription but would not refund me my $175.00. Total rip off. I never opened the package and wanted to return it, it was less than a week from the original order! Apparently their refund policy changed. Poor customer service!

I have cancelled my order (the same order), refused delivery, and sent it back (with tracking to know they got it back) at least three times since January and requested a refund to my card - the last time was May 24, 2026. Their reply was an apology and that it would take 5-10 business days to return. As of July 1, 2026, nothing. I absolutely would NOT recommend any kind of dealing with this company. They are scam artists. I will be filing a report with the Better Business Bureau, Consumer reporting agencies, and filing legal papers to recoup my money. Horrible customer service, horrible communication, and outright lies!!

Only gave one star because I absolutely had to. If I could, I would give -100. I am so irked! They charged me for my $149 membership fee when I told them I am going to cancel my membership and I would like a refund because it's way too expensive, they went ahead and canceled the membership all right. But then told me they wouldn't give me back by $149. This place is terrible. You can't call them. All you can do is message them and they think they can stand firm on shitty refund practices!

Be wise before submitting your information before setting yourself to pay for their $39 subscription. If in the moment you are charged and connected with a specialist nurse she will be asking multiple questions regarding your information you have answered prior before being charged. There’s no refund given if you decide not proceed with the question from the specialist nurse. Do your homework don’t invest on this website they make it sound simple and convincing to have medication. Don’t pay anything on their website, refund is difficult and complicated.

Worst app and customer service ever. Very confusing cancellation process, you must cancel in multiple areas, not just the subscription. They send notifications of things being shipped on the day of shipment, not before. Sent my order over a month early, which I did not want. I cancelled my "subscription" 6 months early but not future orders. How does this make any sense??? Impossible to call to discuss, you have to message back and forth which takes hours for replies. I would never use this again, am going to try Ro.

Stay away from this company. I would give negative -100 if I could. They are deceitful and wrong. At this point I just want my money back. This company needs to be investigated BBB

Do NOT purchase services from Hims & Hers. Their pricing is misleading, quoting a lower price and then a higher price at the approval time. They charge for services which are not provided and then are not refundable. STAY AWAY.

First of all, I only chose the one star because I had no option for 0 stars. This company is making money on memberships that are not made clear that you will be immediately charged just for signing up to see if you qualify. They are tricky and do not state that if you do not choose to pick a plan of care you will not be refunded the upfront cost of $39.00. Both my husband and I signed up on the same day, and we were both ripped off! This company is not honest!

I would give this company a negative 10 - Never answer my questions - Totally frustrated with their terrible customer service - Do not explain how to get started and get medication.

Everything worked as it should for two months. However, this last month I was charged $448 and never received the prescription. I sent an email asking about estimated shipping date, explaining that I was running out of pills. Chatbot responses said they were checking. There was no follow-up. I asked again and was told that since I had maxed out my dosage at 25 mg and that there was nothing that could be done. What? Mind you, I am currently taking 4 mg (not 25) I explained (via Chat) that they had my dosage wrong and I had one more pill left and still no estimated shipping date or tracking number. Then I had a message saying that I needed to speak with an NP before anything was shipped. First appt available? Days after I run out. I found a number to call and was told all of the agents were busy and to call back later. I was immediately disconnected. At this point I just want my money back.

Terrible AI generated customer service. High upfront costs combine with issues in fulfilling orders. They charge for membership $149 and refills $149 that are over two weeks late with absolutely no recourse. I've been waiting two weeks for my second refill and keep getting AI generated responses without any resolution.

Your billing practice is misleading and is designed to generate revenue from people who have not actually agreed to purchase your medication or enroll in your program. While I understood that I would not be charged if I failed to qualify, nowhere did it seem reasonable that I would be charged simply for choosing not to proceed. Most consumers would view that distinction as intentionally deceptive.

I asked if the first order was $49 and it was confirmed that it was. It is NOT made clear that they charge an extra $149 on top of it. So, I went into this expecting a $49 charge on my card. They charged (1) $49 and (1) $149 charge. The next month, I had (2) $149 charges. So, I ended up actually paying $600 for (2) months of this and it does not work as I expected. I have not lost weight and my hunger has not faded. They got me for $469 and refuse to give it back to me. DO NOT ORDER FROM HERS because they are dishonest and misleading.

It’s not made clear that the medication Is not included in your membership. When realizing this, your membership is non-refundable. I asked questions as to why isn’t there a disclaimer when someone is signing up that they understand that medication is not included in the membership fee. When I expressed how that’s confusing, I was still denied a refund. How much money have they taken from people who has ran into the same problem? Smh

They quoted me $149 per month, and once I agreed, they messaged me saying my next month will be $298. They are scammers.

The sign up is VERY misleading. The prices are made to trick you into paying separately for the membership and then the medications are separate, and higher than what is advertised. I signed up, paid the membership fee, and as soon as I logged in (5 minutes later) saw that this was way more expensive than led. I sent a message immediately, asking for a refund of the membership and to cancel due to deceitful wording. They cancelled my membership and refused to reimburse my money because I was a member for 5 minutes. Don’t waste your time or money.

The absolute WORST customer service that completely screwed me over. I needed to pause an Rx for a couple weeks. Instead they cancelled my Rx. Now I would need to re-enroll and pay WAY more money than I did before. I think they did it on purpose to make me pay more than the older plan I was on. I hate this company. Stay clear away from them.

In their app, they stated the medication ship date was 6/28. I called and confirmed, and when their associate stated that the ship date was, in fact, 6/28, I asked to cancel and refund. They told me it shouldn't be a problem because I'm within the 48 hours to ship cancellation window. Then two hours later, they sent a message through their app refusing the refund and stating they're shipping the medication. I called back and spoke with another associate and explained everything again. He agreed to refund my money and send a disposal bag. I offered to ship it back if they provided a return label. They stated that wouldn't be necessary. I received another message in their app 12 hours later refusing my refund.

Hers is DANGEROUS AND A SCAM! I wouldn’t take Hers GLP treatments if someone paid me! They are scammers who tell you it’s gonna be 149$ a month but that’s ONLY FOR THE MEMBERSHIP. For the cheapest medication it’s 298$ a month MINIMUM! THEY DON'T ISSUE REFUNDS EITHER SO BUYER BEWARE! GLP-1 TREATMENTS GIVE YOU TUMORS ON YOUR THYROID AND PANCREATITIS! Their customer service SUCKS! Lose weight naturally!!! And if you still decide on GLP-1 I wouldn’t go through Hers if someone paid me! They won’t issue a refund even though I never spoke/chatted with a provider even though they are saying I did!

This place is a scam. They make you pay a non-refundable $39 fee just to see the cost of the program. When you finally see the cost of the medication and realize you can't afford it, they have already taken your money. It's a total scam. They take advantage of people who are overweight and desperate for help. If they were reputable they would tell you the cost up front. Stay away!

My sister and I decided to try the Hers supplement for weight loss. I purchased the 6 month supply upfront because it was the best value. BIG mistake! I followed the instructions for daily doses to a tee. After about a month, I didn't see any appetite changes or loose any weight. I explained this in my check in with the provider and they said it was normal and to keep using it. After 2 months with no change, I reported the same feedback and the provider said I should experience a difference in the 3rd month. After 3 months of absolutely no change in appetite or weight, I asked to return the product and get a refund. They denied it.

I started using hers a couple of years ago after falling into a steep, scamming money pit with my psychiatrist. At first, I LOVED it. I didn’t have to go to the pharmacy to pickup my prescription, it was cheaper than psychiatry every month and the customer service was decent. Since then, it has turned into an AI first company that just feeds off of people’s money with no real customer service. EVERY single time, for the last year or so, my prescription is supposed to be refilled, it doesn’t do it automatically and I spend chunks of my days trying to get a hold of customer service so that I don’t run out of my **. I am on 175mg; if you know what it’s like to suddenly go off of SSRIs, you know it is extremely distressing to say the least.

I've now twice made the mistake of thinking the fees associated with the weight loss program were for medication, not for a membership. To be clear, other companies do not charge a membership fee equivalent to the cost of medication. Their promotions are misleading and membership fees are non-refundable, even if requested just a few hours after paying. It is nearly impossible to contact customer service - the website sends you in circles. Protect yourself and your wallet and stay away.

Non-refundable $39 for them to tell you $800 for 6 months, that is expected before you get the medicine. What a way to screw people over.

Asked for a receipt going on 15 times. Same canned answer. We emailed it to the address on file. Why can’t they send a receipt?! Seems shady. One and done with them.

“This company takes advantage of vulnerable women both financially and emotionally. The company promises assistance to those of us who trust them to provide quality medication as means to a more quality life, but never provides. They charge you a whopping figure, and you are off on your own devices. Aka - they set you up for failure. While on the medication, I gained 25 pounds, all whole HERS is profiting. After finally deciding the meds weren’t working, I reached out to cancel and was still charged the obscene cost of the medication. “No refund after processing.” Honestly, what major company couldn’t issue a refund after “processing”? Nothing has even been shipped. Profiting from the vulnerable is what HERS is all about. If I could go back, I would NOT TRUST this company with my money or my health.

Horrible customer service. After signing up, paying upfront and get approved for medication, shipment was delayed almost two weeks. Had to cancel and resign again to get a shipment. Received one of the shipments with the ice packs melted and medication was warm to the touch…Immediately reached out to them. Missed one of my weekly doses because of this…It’s been over a week and they keep saying “error with your shipment”. No one is taking ownership of this issue. They ruined my long weekend plans as I needed to be home in case they were shipping. 😡. Nothing!!! I have reached out plenty of times, they keep saying “error” and someone is looking into it. Tuesday will be another week without my prepaid medication. 😡. DO NOT SIGN UP WITH THIS COMPANY.

No stars! Had to file a dispute with my bank to get money back unlawfully charged! Subscription cost and then medication cost just as much, if not more

They trick you thinking you only pay $40 and then the next month you pay for your meds. Go to your doctor, get a coupon from the Lilly company. Don’t deal with these scam artist.

My issue with Hers was not the $39 itself — it was the lack of transparency in how the fee structure was presented. The advertising heavily emphasizes GLP-1 medications “starting at” a certain monthly price, but what is not made sufficiently clear upfront is that there is also a separate recurring “Weight Loss Membership” fee tied to the platform and provider access. In my case, I never completed treatment, never received medication, and never had medication shipped, yet I was still charged because the fee is categorized as a membership/subscription rather than a clear intake or evaluation charge.

I was excited to try this, they require a street address and don't accept P.O. Box, but then they shipped using USPS, which only delivers to my P.O. Box! Now they refuse to issue a refund for the 39.00 membership! I can't use their stupid membership without the product so I want my money back!!! Order from someone else, the customer service is not good!!

This is my second time around with this product, the first time they offered plenty of product and had enough based on the prescribed dosage. This time around after I inject the prescribed amount given to me, I will go two weeks without being able to inject myself prior to the next batch being shipped. I explained that via email and they basically told me to pound sand.

Hers prides themselves on fast, discreet delivery and charge a whopping 5 month tab to be paid upfront. What they don’t say is actual shipping takes many weeks with delivery dates changing daily. After reaching out to customer support, expect AI responses with generic information. Unable to do refunds after item “shipped” however item considered “shipped” same day when shipping label is created. It’s unreasonable and extremely stressful.

Hers is not shipping my medication in time for my prescribed dosage. The medication needs to be increased over time to avoid side effects, so missing a dosage is definitely not good. They said I'll have to discuss it with a doctor once the medication finally arrives and probably go back to a lower dosage... all because they can't ship it on time.... I signed up for the injectable compounded Semaglutide for weight loss. I paid for 6 months up front. It was a lower price than brand names and seemed to have similar results.

I got side effects. I did not know that I was automatically placed on a subscription. They DO not even send you notice that they plan to ship you soon. I noticed it when they TRIED to charge my credit card and immediately went into my Hers account to cancel subscription. It stated in my account that they were in process of getting the shipment ready but had not shipped yet. I just received an email stating that my shipment has been sent. There is NO way of getting a hold of anyone. Folks...run in the opposite direction. Any company that makes it this difficult to return/cancel items is pure fraud!!!