Hers Reviews

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Edited by: Joanna Broder

About Hers

Hers, a division of Hims & Hers Health, Inc., provides a range of telehealth services for women. Hers provides access to licensed medical professionals through online consultations for concerns such as weight loss, mental health and sexual health. It’s available nationwide in the U.S., although some services are limited in certain states. It does not accept insurance, flexible spending accounts (FSA) or health savings accounts (HSA) payments but claims to offer prescriptions at 50% to 80% less than retail.

Pros
  • Free health assessments
  • All plans include care, app access, messaging and shipping
  • Variety of services with a single account
Cons
  • Insurance and FSA/HSA not accepted
  • Weight loss support not available in 15 states and Washington, D.C.
  • Expensive, upfront costs
  • Customer support limited to email

What is Hers?

Hers is a telemedicine service that offers free health assessments to help women access medication. Licensed medical professionals evaluate the assessments in their specific field and confirm that recommended treatments are correct for each individual. Hers specializes in areas of women’s health including weight loss, mental health, sexual health and skin/hair care. It also provides care for common ailments such as migraines, urinary tract infections (UTIs) and flu.

Weight loss support isn’t available in all states. Alabama, Alaska, Arkansas, Florida, Kansas, Louisiana, Mississippi, New Jersey, North Carolina, North Dakota, Oklahoma, Rhode Island, South Carolina, Vermont, West Virginia, Washington D.C. and all armed forces addresses are barred. Hers expresses it is working toward offering these services in these states where it is currently unavailable.

How does Hers work?

Hers offers 100% online access to its telehealth services. There are two ways to begin:

  1. Click “Get Started” on one of the images on the main page and follow the prompts. This method only works for weight loss, mental health and hair care, respectively.

    Or

  2. Go straight to create an account. Select “login” in the top right corner of the home page and then “create account”. Once you’re logged in, select “subscriptions” at the top of the page, then “find a treatment.” This method is best for users seeking care other than the main focus areas, such as migraine, acne or birth control. This method doesn’t work for weight loss, but you can visit the main page to reach that assessment.

Regardless of the method you choose to begin your journey with Hers, your second step involves a free health assessment. For instance, the weight loss assessment asks the user how much weight they want to lose, what methods they’ve tried before and if they would prefer oral or injectable treatment. It will also ask about your current symptoms, medications, diagnoses and family history, depending on the type of care you’re seeking.

After completing the weight loss assessment, treatment will be recommended automatically. You’ll select a shipment plan that fits your needs. Payment for your first shipment is due immediately and once submitted, you cannot cancel.

Then, your assessment is forwarded to a medical professional licensed in your state for review. Once your treatment plan is approved, medication will be shipped to your door at no additional charge. If you are not prescribed medication, you will receive a refund.

Hers weight loss medications

Hers offers two weight loss medication options: injections or oral tablets. It often uses compounded medications. A compounded medication is a custom-made prescription prepared by a specialty pharmacist to meet the specific needs of an individual patient. Hers providers use these medications to help patients lose weight:

  • Semaglutide (GLP-1) comes as an injection. It helps with weight loss when combined with a reduced-calorie diet and increased exercise for adults with a body mass index (BMI) over 27. It may cause thyroid tumors in animals, so it's not recommended for those with a history of thyroid cancer. Common side effects include nausea, diarrhea, and headaches.

    Common brands include Wegovy and Ozempic (injections) or Rybelsus (oral, not FDA-approved for weight loss). Hers offers a compounded version due to the increasing difficulty of obtaining the brand-name options but states, “Compounded semaglutide … is not approved or evaluated for safety, efficacy, or quality by FDA.” This medication is not available in all states.

  • Bupropion XL is an oral tablet used to treat major depression and seasonal affective disorder in adults. It might help with weight loss but can cause serious side effects, including suicidal thoughts, changes in mood and seizures. It’s not recommended for people with certain conditions like seizures or eating disorders. One common brand is Wellbutrin XL. Common side effects include trouble sleeping, dry mouth and dizziness. This medication is approved by the FDA.
  • Metformin XR is an FDA-approved oral tablet used to manage Type 2 diabetes and can sometimes help with weight loss. A serious side effect called lactic acidosis, which can be life-threatening, may occur. Symptoms include extreme weakness, unusual muscle pain and trouble breathing. People with kidney or liver issues or who drink alcohol heavily, should avoid this medication. Common side effects include diarrhea and nausea, which usually improve over time.
  • Topiramate + Vitamin B12 is a compounded oral tablet that’s not FDA-approved, so its safety isn't verified by the FDA. Common brands of Topiramate include Trokendi XR, Qudexy XR and Topamax. It may help with weight loss in overweight or obese adults but can cause serious side effects like eye problems, reduced sweating, and increased body temperature.
  • Naltrexone + Vitamin B12 is another compounded oral tablet not approved by the FDA. It's used off-label (meaning the FDA hasn’t approved it for that use) for weight loss in overweight or obese adults. Common brands for Naltrexone are Vivitrol and Revia. Serious risks include liver damage. It can also cause serious allergic reactions and depressed mood. Common side effects include nausea, sleepiness and dizziness.

» READ MORE: Weight loss pills vs. injections

Hers cost

Hers charges you based on your shipping plan or how often you receive medication. Shipment plans range from every four weeks to every 12 months. You will not pay a fee each month but rather per your plan. So, choosing a three-month shipping plan will result in charges every 90 days. Note that users who select the annual shipping plan will only get a 180-day supply of medication at a time. There is no additional charge for shipping.

Your initial payment covers the first shipment of medication and the entire payment is due up front. You cannot cancel your initial order once submitted and you will be charged unless you are not prescribed medication.

After the initial shipment, if you want to cancel your subscription, you must do so at least two days before the renewal date. Medication ships 10 days prior to running out, so it’s a good idea to cancel as soon as possible when deciding to stop treatment.

Shipment plan choices vary based on your prescription(s). All shipment plans also include mobile app access and free shipping. Plans also include all check-ins, follow-ups and messaging with your provider. Picking a longer shipping plan provides a larger discount.

If you choose GLP-1 injections for weight loss, expect to pay:

  • $399 ($399/month) for a four-week plan
  • $897 ($299/month) for a 12-week plan
  • $1,494 ($249/month) for a six-month plan
  • $2,388 ($199/month) for a 12-month plan

If you’d rather use a medication kit (oral tablets) for weight loss, pricing options are:

  • Three-month plan is $297 ($99/month)
  • Five-month plan is $395 ($79/month)

Is Hers legit?

Yes, Hers is a legitimate telemedicine platform for women. Founded in 2016, Hims has grown into a widely known brand for men in the telehealth industry. Hers was created in 2018 to complement Hims and serve women. Hims & Hers Health, Inc. promises efficiency and backs its services with privacy policies, secure communication practices and a satisfaction guarantee. Overall, Hers appears to be a trustworthy option for women seeking healthcare without leaving their homes.

Hers FAQ

Does Hers have a membership fee?

No, Hers does not charge a membership fee. Costs are based on your shipment plan (a subscription that charges anywhere from every four weeks to once a year).

Where is Hers available?

Hers is available in all 50 states within the U.S. However, not all services are available in all states. For example, weight loss support isn’t available in Alabama, Alaska, Arkansas, Florida, Kansas, Louisiana, Mississippi, New Jersey, North Carolina, North Dakota, Oklahoma, Rhode Island, South Carolina, Vermont, West Virginia, and Washington, D.C. It also does not serve weight loss seekers who live on U.S. military bases with only an armed forces address for shipping.

Does Hers take insurance?

No, Hers does not accept insurance or flexible spending account (FSA)/health savings account (HSA) payments.

» MORE: Insurance plans that cover weight loss medication

What medications does Hers prescribe?

Hers uses a compounded form — one that’s been specially created by a pharmacist — of GLP-1 for weight loss that’s only allowed in certain states. Its providers also prescribe medications for weight loss, such as Bupropion XL, Metformin XR, Topiramate and vitamin B12, and Naltrexone and vitamin B12. In its FAQ and policy statements, Hers mentions that it does not provide prescriptions for medications that are classified as controlled substances.

Do you need to meet with a provider on Hers to have medication prescribed?

Yes, meeting with a licensed medical provider through an online consultation is required to receive prescription medication. Consultations are conducted through secure messaging.

Hers Reviews

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    Customer ServicePriceRefunds & PayoutsTimeliness

    Reviewed Jan. 13, 2026

    Very disappointed.. I have received zero support from HERS. I canceled my subscription due to upfront cost. I paid 1194.00. Canceled immediately and was refunded 594.00. No response from HERS after multiple attempts. One month of product was 600.00 dollars!!!

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      Customer ServicePriceRefunds & Payouts

      Reviewed Jan. 13, 2026

      I specifically told the "doctors" that I cannot take the medicine suggested. They acknowledged that I told them this. They have now prescribed and charged me over $300. I cannot get anyone to cancel and refund this. If they would have simply listened rather than doing what THEY wanted, the order never would have been submitted. This is NOT an ethical or safe way to do business. I suggest you find another company because these people are not competent to be prescribing medications! Their customer service refuses to cancel my "subscription" as well! I predict a long road/legal battle with this company.

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      Customer ServiceRefunds & Payouts

      Reviewed Jan. 9, 2026

      I got approved on January 3 of this year. And today I was informed my first dosage would arrive on February 22. That is absolutely ridiculous. I am calling to cancel my order and asking for a full refund. I will go to my doctor..

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      Customer ServicePriceRefunds & PayoutsStaff

      Reviewed Jan. 8, 2026

      Was led to believe by an agent the subscription cancelled.. “I'll submit request over to customer service about cancellation” and then gave me titration instructions to quit medication leading me to believe I had cancelled in November then got notified that I was being shipped and had been charged for a new prescription… very deceptive. I reached out and have been repeatedly denied refund. Despite the actual screenshot of their customer service agent interaction concerning cancellation

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      Customer ServicePriceRefunds & PayoutsBillingRatesTransparency

      Reviewed Jan. 7, 2026

      Their billing practices are fraudulent. I signed up for a plan that listed the price as $996 for 4 months. After going through the acceptance process, I got a call from the bank stating that the company had withdrawn $1396 instead. I approached Hers for an explanation, and they responded by cancelling my prescription, completely unwilling to explain why the price jumped, why I wasn't told or solicited for consent for the price increase, or refund the difference between what I'd authorized and what they ended up charging. After speaking with other former users, I found that this is common practice. If you choose to go with them, be sure they've actually charged what you've agreed to.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed Jan. 7, 2026

      After receiving the oral medication kit 1 and reading all the pamphlets and stuff, I was absolutely terrified! I contact the HERs support via the messaging and never got a "good" response they were always automated. After many attempts of telling them I wanted a full refund (BEWARE, this is only allowed within 24 hours of either your order time or when you receive (still not clear on that)). I FINALLY got a customer service #800-368-0038 - use it! They are very helpful, but don't let the first person tell you no, talk to a supervisor!! They were able to give me a refund of $483 out of the $690 that I spent - better than nothing and I will put the remaining $207 in the "shame on me" file. Good luck - hope this comment helps someone else out!

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsBilling

      Reviewed Jan. 6, 2026

      Absolutely terrible customer service. My prescription was scheduled to be refilled on February 27th, they processed my payment on January 2nd. I asked to cancel the prescription and asked for a refund. They said they couldn’t do it and then they expedited shipping to today 1/6 so it’s harder for me to get a refund/dispute the charge. DO NOT USE THEM

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      PriceBillingValue

      Reviewed Dec. 30, 2025

      The support is garbage. They do not listen, just push off any concerns. Products don't really work and never worth the money. There are better products and companies out there. I tried for months with them and all I got was a lot of push back, run around and excuses and high bills. I would never get anything from them again. Avoid at all costs!!!

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      Customer ServicePriceRefunds & PayoutsStaffHonesty & Transparency

      Reviewed Dec. 21, 2025

      Horrible experience. Very expensive and the support is not very helpful. I had awful side effects and had to even go to the ER because of one being so extreme. The “care” team’s response was to blame a different medication that I don’t even take and then just tell me to stop their medication for two weeks. There was no actual “care” from them at all. I also do not like the needles that they sent with the weight loss medication. Some of them were dull and would hurt and draw blood. The “care” team also did not care about that.

      When I was overwhelmed, I begged for them not to send the other six months supply of my one year subscription and to just give a partial refund. Instead, they just fully cancelled everything and did not give any kind of refund without any kind of confirmation or anything. If they were going to do that, I wouldn’t have gone through with the cancellation, but they just did it on their own because they literally do not care about their customers. I’m still on the medication and I am supposed to be receiving “care” support from them, yet they canceled all of that too, which was part of my EXPENSIVE order. There is also no phone number. You can’t call for actual customer support because they would probably be overloaded with all of the issues over horrible service that they “provide”. I am honestly so disgusted by this company and would never recommend this to anyone else. I would rather die than have to deal with them ever again.

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      Verified purchase
      Nicole increased rating by 3 stars.
      Sales & MarketingPricePunctuality & SpeedRatesTransparencyHonesty & Transparency
      After a positive interaction with Hers, Nicole increased their star rating on Dec. 17, 2025.

      Updated review: Dec. 17, 2025

      Refunded for product. Although it shouldn’t have taken so much back and forth, I’m relieved they did the right thing.

      Original Review: Dec. 15, 2025

      Unlawful charges per state of HI. Lack of transparency of cost, reactivated old subscription without intake or consent. Uses fine print to defend additional charges not agreed to knowingly. Hawaii law, (like SB1035, SB2140), requires businesses to clearly show the total price upfront, including all mandatory fees (resort fees, service charges), before a customer agrees to pay, preventing hidden fees. The state, alongside the FTC, targets deceptive practices where extra costs are added late in the booking process, mandating that advertised prices reflect the full cost, with exceptions for taxes and actual shipping.

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      Hers Company Information

      Company Name:
      Hers
      Address:
      2269 Chestnut St., Ste. 523
      City:
      San Francisco
      State/Province:
      CA
      Postal Code:
      94123
      Country:
      United States
      Website:
      www.forhers.com