Hers Reviews

Experience was horrible. Tried weight loss drug that literally left me zero sleep for a month. Contacted my "care team". AI slop for a month so just canceled. Thought the meds weren't for me. Ate the money. No support or suggestions on how to use meds so just canceled. I was still using the hairless meds. That was going well for five months then we ran into "shipping" issues. A month went by was charged. No pills. Minoxidil completely stops working after 3 days so I essentially lost all progress and after a month I finally got a response from my care team saying they would call in a script to a specialty pharmacy and I could pay to have the compound made out of my own pocket till they could ship my script. But no refund on any of the pills even the ones not shipped. Also no time-line on future orders. Then no response. After trying to get a hold of someone for a month and a refund I ended up contacting my credit card company and disputing it.

My first experience was after seeing an advertisement for a green oblong weight-loss pill. I signed up believing that was what I was ordering. Instead, I received a confusing regimen of multiple pills. When I contacted customer service because I was confused about what I had received and how I was supposed to take it, the response was essentially: “Refer to your portal.”

I have been a customer of Hers for over a year and was content with their service until recently, when I attempted to start weight loss medication. I was charged a membership fee without agreeing to a medication plan, and they would not reimburse me. I had specific questions about the medication options, but no one responded to me. I even called during business hours, only for the call to be disconnected. I also needed to know if the receipt for the weight loss medication would contain the required information to receive FSA reimbursement, as their receipts for hair loss products did not contain the required information needed by insurance for FSA reimbursement. No one ever attempted to answer my questions. I canceled my hair subscription and weight loss membership. I will spend my money at a company that values their customers and does not view customer service as a hit to P&L.

I signed up and paid the subscription and membership fees, but my medication never shipped. After two weeks, there was still no update. After three weeks, the app continued to show “not shipped,” even though I was close to being charged for the next month. I canceled the plan, but the $39 + $149 were not refunded. I expected reliability, but I never received my medication at all. This was not the experience I was promised even the delay was on their side. This was confusing and unsupportive customer care service.

I have been expecting a shipment from your company only to find that my account has been cancelled and refunded due to "supply and demand" issues at the company. I rely on their Minoxidil tablets for hair loss and hair growth. I never received any communication about this only to receive an email the day my shipment was to arrive that it would not be coming. This company is happy to take my money but doesn't want to give me up to date information when there are issues. There is no accountability or trust with this company.

In my opinion, this company‘s marketing is designed to get your money before you know what you’re actually signing up for. They require a $39 deposit before they disclose the true cost of the weight loss program. Throughout the process, they prominently advertise an attractive monthly price, but only at the very end. Do you discover that that price requires a four or six month commitment. If you can’t afford that commitment, you’ve already paid the $39.

DO NOT USE. I was doing research for weight loss and chose not to use the company. For the record I did not receive any services from their providers not even weight loss information via emails or messages on how to start my journey, but I was billed 149.00 for a membership that provided nothing, this is truly disheartening because I was looking for help and instead was taken advantage of and scammed out my money. Just beware of this company. They are not to be trusted. The membership included the following:

DO NOT USE HERS FOR GLP-1 medications. They charge an additional fee called the “membership fee,” which I was not aware of, and the price of the medication was very high. They gave me the lowest dose possible, which was insufficient, and refused to do anything about it. I ended up paying $189 for one month, and it’s not even working.

This company is terrible and I would never recommend them to anyone. I signed up and paid a fee that gave me a guarantee that if I did not qualify, I would get refunded. I was told by one of the online providers that I should not take ANY GLP meds and so I closed the account and asked for a refund. I was told that the amount I paid was a partial 'membership fee' but they advertise no membership fee. They would not refund me even though it was guaranteed that I could get refunded. I tried to upload a receipt, but it would not upload.

Don't buy Hers! Their business practices are deceptive! If you click to learn more, they will take your money even if you have not submitted your information for their clinical review. They bury key information during their solicitation process that is necessary for informed consent. Don't click on anything, or soon your money will start disappearing. I have filed disputes with my card company and with the Better Business Bureau. In spite of many consumer complaints regarding their deceptive practices, they have not changed their predatory conduct.

I saw a promotion for $39 the first month, but then they wanted to charge me 149 for the pills. What the heck?? Very scammy, now I need to fight for my refund!!!

They took money out of my account several times but never sent my prescription over then they decided to take out more money and tell me to contact the prescription people which I did. They had no record of the prescription being even sent over so $200 I spent with no subscription then they would not refund my money. Sounds like a scammed me. I still haven’t been refunded $200 later.

I joined Hers for its weight loss program expecting a straightforward monthly subscription. After one month, I decided to cancel, but there was no cancellation option available in my account or app despite multiple attempts. Customer support responded with a generic email that did not address my inability to cancel. I was also charged $149 membership fee for July even though I requested cancellation and did not receive July medication, nor speak to anyone at Hers, via phone or app in July. My experience has been frustrating, and I encourage prospective customers to CAREFULLY review the subscription terms and cancellation process before enrolling.

I keep receiving predatory weight loss ads by app notification and email. I have been messaging back and forth with support for over 11 days to turn these off, so I finally waited 23 mins on hold to talk to a customer support agent. He told me there is no way to turn them off, but that development would try to disable them for my account only. I am not the only Hers subscriber with a history of eating disorders—these notifications are directly harmful to many users' mental health, and the lack of an easy opt-out shows their true priorities.

Absolutely horrible. I paid at the beginning of June for both the membership and medication. It is July 2nd and still haven't received medication. I get the run around in every communication. I have requested a refund and they said because I received the medication they won't refund- the tracking for it stops in Salt Lake City over a week ago. I have never received it. Total scam company.

Very poor communication, after filling out a lengthy survey, it directs you to another website for medication. That website is very hard to communicate with. After several emails and phone calls two months later, no medication was ever received. Paid for a membership and got nothing.

Terrible app ever!! I didn't know ** pills have several side effects, one being low blood pressure. My primary Does Not want me taking this medication since I already have low blood pressure. I wrote an email to Hers. They canceled my subscription but would not refund me my $175.00. Total rip off. I never opened the package and wanted to return it, it was less than a week from the original order! Apparently their refund policy changed. Poor customer service!

I have cancelled my order (the same order), refused delivery, and sent it back (with tracking to know they got it back) at least three times since January and requested a refund to my card - the last time was May 24, 2026. Their reply was an apology and that it would take 5-10 business days to return. As of July 1, 2026, nothing. I absolutely would NOT recommend any kind of dealing with this company. They are scam artists. I will be filing a report with the Better Business Bureau, Consumer reporting agencies, and filing legal papers to recoup my money. Horrible customer service, horrible communication, and outright lies!!

Only gave one star because I absolutely had to. If I could, I would give -100. I am so irked! They charged me for my $149 membership fee when I told them I am going to cancel my membership and I would like a refund because it's way too expensive, they went ahead and canceled the membership all right. But then told me they wouldn't give me back by $149. This place is terrible. You can't call them. All you can do is message them and they think they can stand firm on shitty refund practices!

Be wise before submitting your information before setting yourself to pay for their $39 subscription. If in the moment you are charged and connected with a specialist nurse she will be asking multiple questions regarding your information you have answered prior before being charged. There’s no refund given if you decide not proceed with the question from the specialist nurse. Do your homework don’t invest on this website they make it sound simple and convincing to have medication. Don’t pay anything on their website, refund is difficult and complicated.

Worst app and customer service ever. Very confusing cancellation process, you must cancel in multiple areas, not just the subscription. They send notifications of things being shipped on the day of shipment, not before. Sent my order over a month early, which I did not want. I cancelled my "subscription" 6 months early but not future orders. How does this make any sense??? Impossible to call to discuss, you have to message back and forth which takes hours for replies. I would never use this again, am going to try Ro.

Stay away from this company. I would give negative -100 if I could. They are deceitful and wrong. At this point I just want my money back. This company needs to be investigated BBB

Do NOT purchase services from Hims & Hers. Their pricing is misleading, quoting a lower price and then a higher price at the approval time. They charge for services which are not provided and then are not refundable. STAY AWAY.

First of all, I only chose the one star because I had no option for 0 stars. This company is making money on memberships that are not made clear that you will be immediately charged just for signing up to see if you qualify. They are tricky and do not state that if you do not choose to pick a plan of care you will not be refunded the upfront cost of $39.00. Both my husband and I signed up on the same day, and we were both ripped off! This company is not honest!

I would give this company a negative 10 - Never answer my questions - Totally frustrated with their terrible customer service - Do not explain how to get started and get medication.

Everything worked as it should for two months. However, this last month I was charged $448 and never received the prescription. I sent an email asking about estimated shipping date, explaining that I was running out of pills. Chatbot responses said they were checking. There was no follow-up. I asked again and was told that since I had maxed out my dosage at 25 mg and that there was nothing that could be done. What? Mind you, I am currently taking 4 mg (not 25) I explained (via Chat) that they had my dosage wrong and I had one more pill left and still no estimated shipping date or tracking number. Then I had a message saying that I needed to speak with an NP before anything was shipped. First appt available? Days after I run out. I found a number to call and was told all of the agents were busy and to call back later. I was immediately disconnected. At this point I just want my money back.

Terrible AI generated customer service. High upfront costs combine with issues in fulfilling orders. They charge for membership $149 and refills $149 that are over two weeks late with absolutely no recourse. I've been waiting two weeks for my second refill and keep getting AI generated responses without any resolution.

Your billing practice is misleading and is designed to generate revenue from people who have not actually agreed to purchase your medication or enroll in your program. While I understood that I would not be charged if I failed to qualify, nowhere did it seem reasonable that I would be charged simply for choosing not to proceed. Most consumers would view that distinction as intentionally deceptive.

I asked if the first order was $49 and it was confirmed that it was. It is NOT made clear that they charge an extra $149 on top of it. So, I went into this expecting a $49 charge on my card. They charged (1) $49 and (1) $149 charge. The next month, I had (2) $149 charges. So, I ended up actually paying $600 for (2) months of this and it does not work as I expected. I have not lost weight and my hunger has not faded. They got me for $469 and refuse to give it back to me. DO NOT ORDER FROM HERS because they are dishonest and misleading.

It’s not made clear that the medication Is not included in your membership. When realizing this, your membership is non-refundable. I asked questions as to why isn’t there a disclaimer when someone is signing up that they understand that medication is not included in the membership fee. When I expressed how that’s confusing, I was still denied a refund. How much money have they taken from people who has ran into the same problem? Smh

They quoted me $149 per month, and once I agreed, they messaged me saying my next month will be $298. They are scammers.

The sign up is VERY misleading. The prices are made to trick you into paying separately for the membership and then the medications are separate, and higher than what is advertised. I signed up, paid the membership fee, and as soon as I logged in (5 minutes later) saw that this was way more expensive than led. I sent a message immediately, asking for a refund of the membership and to cancel due to deceitful wording. They cancelled my membership and refused to reimburse my money because I was a member for 5 minutes. Don’t waste your time or money.

The absolute WORST customer service that completely screwed me over. I needed to pause an Rx for a couple weeks. Instead they cancelled my Rx. Now I would need to re-enroll and pay WAY more money than I did before. I think they did it on purpose to make me pay more than the older plan I was on. I hate this company. Stay clear away from them.

In their app, they stated the medication ship date was 6/28. I called and confirmed, and when their associate stated that the ship date was, in fact, 6/28, I asked to cancel and refund. They told me it shouldn't be a problem because I'm within the 48 hours to ship cancellation window. Then two hours later, they sent a message through their app refusing the refund and stating they're shipping the medication. I called back and spoke with another associate and explained everything again. He agreed to refund my money and send a disposal bag. I offered to ship it back if they provided a return label. They stated that wouldn't be necessary. I received another message in their app 12 hours later refusing my refund.

Hers is DANGEROUS AND A SCAM! I wouldn’t take Hers GLP treatments if someone paid me! They are scammers who tell you it’s gonna be 149$ a month but that’s ONLY FOR THE MEMBERSHIP. For the cheapest medication it’s 298$ a month MINIMUM! THEY DON'T ISSUE REFUNDS EITHER SO BUYER BEWARE! GLP-1 TREATMENTS GIVE YOU TUMORS ON YOUR THYROID AND PANCREATITIS! Their customer service SUCKS! Lose weight naturally!!! And if you still decide on GLP-1 I wouldn’t go through Hers if someone paid me! They won’t issue a refund even though I never spoke/chatted with a provider even though they are saying I did!

This place is a scam. They make you pay a non-refundable $39 fee just to see the cost of the program. When you finally see the cost of the medication and realize you can't afford it, they have already taken your money. It's a total scam. They take advantage of people who are overweight and desperate for help. If they were reputable they would tell you the cost up front. Stay away!

My sister and I decided to try the Hers supplement for weight loss. I purchased the 6 month supply upfront because it was the best value. BIG mistake! I followed the instructions for daily doses to a tee. After about a month, I didn't see any appetite changes or loose any weight. I explained this in my check in with the provider and they said it was normal and to keep using it. After 2 months with no change, I reported the same feedback and the provider said I should experience a difference in the 3rd month. After 3 months of absolutely no change in appetite or weight, I asked to return the product and get a refund. They denied it.

I started using hers a couple of years ago after falling into a steep, scamming money pit with my psychiatrist. At first, I LOVED it. I didn’t have to go to the pharmacy to pickup my prescription, it was cheaper than psychiatry every month and the customer service was decent. Since then, it has turned into an AI first company that just feeds off of people’s money with no real customer service. EVERY single time, for the last year or so, my prescription is supposed to be refilled, it doesn’t do it automatically and I spend chunks of my days trying to get a hold of customer service so that I don’t run out of my **. I am on 175mg; if you know what it’s like to suddenly go off of SSRIs, you know it is extremely distressing to say the least.

I've now twice made the mistake of thinking the fees associated with the weight loss program were for medication, not for a membership. To be clear, other companies do not charge a membership fee equivalent to the cost of medication. Their promotions are misleading and membership fees are non-refundable, even if requested just a few hours after paying. It is nearly impossible to contact customer service - the website sends you in circles. Protect yourself and your wallet and stay away.

Non-refundable $39 for them to tell you $800 for 6 months, that is expected before you get the medicine. What a way to screw people over.