Hers Reviews

I chose this company because it advertises itself as patient‑focused and committed to “providing a comprehensive, personalized approach to healthcare, connecting customers with licensed healthcare providers who evaluate each individual’s needs and recommend personalized treatment plans.” Unfortunately, my experience did not reflect that promise. Nothing about the process felt personalized to me. The approach was prescriptive and rigid rather than consultative. Important questions were left unanswered, and I felt pushed to accept whatever was prescribed before there was a true opportunity for a final, informed sign‑off on my part. This felt disingenuous and, frankly, unethical for a company operating in the healthcare space.

Very disappointed.. I have received zero support from HERS. I canceled my subscription due to upfront cost. I paid 1194.00. Canceled immediately and was refunded 594.00. No response from HERS after multiple attempts. One month of product was 600.00 dollars!!!

I specifically told the "doctors" that I cannot take the medicine suggested. They acknowledged that I told them this. They have now prescribed and charged me over $300. I cannot get anyone to cancel and refund this. If they would have simply listened rather than doing what THEY wanted, the order never would have been submitted. This is NOT an ethical or safe way to do business. I suggest you find another company because these people are not competent to be prescribing medications! Their customer service refuses to cancel my "subscription" as well! I predict a long road/legal battle with this company.

I got approved on January 3 of this year. And today I was informed my first dosage would arrive on February 22. That is absolutely ridiculous. I am calling to cancel my order and asking for a full refund. I will go to my doctor..

Was led to believe by an agent the subscription cancelled.. “I'll submit request over to customer service about cancellation” and then gave me titration instructions to quit medication leading me to believe I had cancelled in November then got notified that I was being shipped and had been charged for a new prescription… very deceptive. I reached out and have been repeatedly denied refund. Despite the actual screenshot of their customer service agent interaction concerning cancellation

Their billing practices are fraudulent. I signed up for a plan that listed the price as $996 for 4 months. After going through the acceptance process, I got a call from the bank stating that the company had withdrawn $1396 instead. I approached Hers for an explanation, and they responded by cancelling my prescription, completely unwilling to explain why the price jumped, why I wasn't told or solicited for consent for the price increase, or refund the difference between what I'd authorized and what they ended up charging. After speaking with other former users, I found that this is common practice. If you choose to go with them, be sure they've actually charged what you've agreed to.

After receiving the oral medication kit 1 and reading all the pamphlets and stuff, I was absolutely terrified! I contact the HERs support via the messaging and never got a "good" response they were always automated. After many attempts of telling them I wanted a full refund (BEWARE, this is only allowed within 24 hours of either your order time or when you receive (still not clear on that)). I FINALLY got a customer service #800-368-0038 - use it! They are very helpful, but don't let the first person tell you no, talk to a supervisor!! They were able to give me a refund of $483 out of the $690 that I spent - better than nothing and I will put the remaining $207 in the "shame on me" file. Good luck - hope this comment helps someone else out!

Absolutely terrible customer service. My prescription was scheduled to be refilled on February 27th, they processed my payment on January 2nd. I asked to cancel the prescription and asked for a refund. They said they couldn’t do it and then they expedited shipping to today 1/6 so it’s harder for me to get a refund/dispute the charge. DO NOT USE THEM

The support is garbage. They do not listen, just push off any concerns. Products don't really work and never worth the money. There are better products and companies out there. I tried for months with them and all I got was a lot of push back, run around and excuses and high bills. I would never get anything from them again. Avoid at all costs!!!

Horrible experience. Very expensive and the support is not very helpful. I had awful side effects and had to even go to the ER because of one being so extreme. The “care” team’s response was to blame a different medication that I don’t even take and then just tell me to stop their medication for two weeks. There was no actual “care” from them at all. I also do not like the needles that they sent with the weight loss medication. Some of them were dull and would hurt and draw blood. The “care” team also did not care about that.

Refunded for product. Although it shouldn’t have taken so much back and forth, I’m relieved they did the right thing.

I initially got an ad for injectable ** which I had used in the past with success. Hers recommended an oral subscription instead and convinced me to get months worth of medication for a significantly reduced rate. This ended up being 4+ pills a day which had significant side effects and resulted in their medical team recommending I stop the medications after a month. I was left with loads of unusable pills, no real weight loss, and a refusal for any kind of refund. It felt like a bait and switch and I would not recommend at all.

I asked the so-called doctor if using the liquid hair-growth serum would make my hair greasy: the answer: “I don’t know”! They charged me $147 without my consent. The first 2 times I used, my hair was matted, greasy, and gummy. I was forced to wash my hair after every use! The irony: my hair falls out when I shampoo my hair! Buyer BEWARE! I couldn’t take the tablet because of my medication I was taking! I had a legitimate reason to demand my money back, but of course, they refused. Now I’m stuck with a $147 bottle of useless serum!!

They ended up refunding half of my purchase, but I still do not understand as to why they don't allow a month long trial period before you have to commit to the 6 month purchase.

So, on my experience when I started my treatment through Hers a day or two days after I experienced some heart palpitations and irregular heartbeats. I let the doctor know from Hers app and they just decided to send me a second shipment. When clearly I told them I would have to discard the first shipment that was just barely started. I guess it was more convenient for them so they could charge me a second shipment instead of a refund for a product I will have to toss away because the pharmacy won’t take it back. Just how convenient, irresponsible and unprofessional to send a second shipment of medication after I mentioned that I had a side effect. I live by myself and experiencing those heart palpitations, and irregular heartbeats was scary to feel and can be serious.

If you are fine with taking a medication that you know you’re not allergic to. This might be a great program. If you were planning on having a billing monthly and not a lump sum and I’ve never taken a medication and could potentially be allergic to it. This would not be a good fit for you.

If I could give 0 stars I would. Their weight loss prescriptions are dangerous, and it is listed specifically in the drug warnings that the 2 medications they prescribe should not be taken together. This is an irresponsible use of medication and their so called medical support seems more like an untrained bot than a person, let alone a person with medical training. This isn’t safe and people should see an actual doctor for prescription drugs.

Buyer beware! I signed up and was happy, although not thrilled, with their program. I received my 6 months product supply for $1,495. My refill date is coming up and they informed me I will pay the $1,495 but they will ship it every 8 weeks! I told them I want my product, all of it, when charged, I’m not paying for product unless I get it all. One response after another, but they won’t do it. This is not what I signed up for! I think this is fishy! Very poor communications, the app is not that great, leaves a lot to be desired. As a business person, I wonder why the switch and why would you increase your shipping costs? I can’t get an answer!

GLP-1’s work for weight loss but it’s not just that alone to get results. If you choose HERS don’t expect to get good support. If the information isn’t available on the website you won’t get support. Also if you live in a hot climate the way product is shipped is not sufficiently protected to guarantee effectiveness.

I cannot warn people enough to stay away from this company. I had a subscription for 2 years. I tried to cancel it about 6 months ago because I just didn’t want to take minoxidil anymore. It was so hard to cancel that I decided to just suspend my shipment for as long as possible. Fast forward to today and I see a pending credit card charge on my account for the subscription. Every other time I previously received my subscription, I would get an email several days in advance letting me know it was about to process and to go to the website if I needed to cancel or make changes. This time, I got no email telling me of the pending order. I tried to contact customer service through the website, but there was no direct way to talk to anyone; it just directed me to help articles. I finally found a customer support email address and emailed that.

I’ve had a frustrating experience with Hims & Hers regarding my birth control. I have a known sensitivity to different brands — Yaz works well for me, while Loryna has caused acne flare-ups and other side effects. I’ve repeatedly explained this, but my concerns were dismissed with the claim that “the active ingredients are the same,” and I was sent Loryna instead of Yaz.

I wanted to give a good review but I didn't even get to order the medicine when I realized what a terrible crap shoot this is for women. My husband used for Hims and was offered monthly payment plan for his meds but for women oh no can do. Why is there a double standard!? I should not have to pay upfront for a full year of medication that I have NEVER taken!! I should be allowed a monthly plan/monthly subscription since it is for oral meds first to ensure this is a right fit .. Seems like a scam towards women…

I began injecting Hers Semaglutide on March 22, 2025. Injection dosage increased each 4 weeks. I followed the instructions exactly as prescribed. On June 24, 2025 I began having severe uterine cramping. Pain was happening every day to day and half. Pain level was between a 6-8 and the pain was lasting from 6-12 hours. I reached out to Hers on July 9th to tell them of the severe uterine cramping. They told me that "Severe cramping in the uterus/ovary area is not a common side effect of semaglutide. I highly urge you to get seen in person to rule out other diagnosis." So I went to primary care physician and ended up in the emergency room where they did a CT scan, and a transvaginal ultrasound, finding nothing wrong with me. Then they sent me to a CT scan with contrast, still found nothing.

They are scam artists. When you order the oral route, you think you are getting glp1 compounded meds, actually you are getting Naltrexone, Buporprion, Topiramate. So you are getting a narcotic reversal drug, an antidepressant, and an anti seizure medication. These are all off label uses. These medications are not intended to used in this way. Then when you call to complain, they say, "Oh sorry. You paid for 6 months, we can cancel your subscription." No business operates like this except if you are scamming people.

HERS IS A SCAM. I signed up earlier this year to try their weight loss program. Once you complete their intake questionnaire, then they assess whether you take oral form or injection medication. They put me on a program for an "oral medication kit" which consisted of: Bupropion XL, Metformin, Naltrexone + Topiramate + Vitamin B12 - you either have to pay for a 5 month or annual supply as your first order. Being that I didn't know how it would affect me, I purchased the 5 month supply which cost $400.

Careless, dangerous, harmful. AI bot-generated responses. No humans available, no doctor support. Their medications are harmful to your body and there are no medical advisors to speak with you about your symptoms. Highway robbery while your internal organs suffer.

I signed up for the 12 week program and GAINED 3 pounds during the course. For something this expensive, and something impossible to return, like this, auto renewals should be an OPT IN, not an OPT OUT! If I wanted more of this ineffective medication, I would have ordered the danged stuff!

Worst customer service!! This company has rude customer service, no timeline for processing the steps of an order and they don't seem to care. They obviously have all the customers they need and do not seem to care to add more. I have requested a refund soon after order was placed and prior to shipment taking place or even pharmacy fulfilling the prescription yet they won't refund. SKETCHY. Don't use unless you have the ability to throw money AWAY.

I signed up for Hers compounded GLP-1 in January, and after six months on the medication, which cost me nearly $2,000 for a year’s supply, I haven’t lost any weight. When I was on Wegovy and Mounjaro, I lost 40 lbs. I managed to cancel the second half of the year and get a refund, but I still feel like I wasted $1,000. I strongly recommend people stick to the real thing and not what Hers claims as their version. Buyer beware!

I've been dealing with my AuDHD, BDP1, anxiety, & severe manic depression without meds for years. I have no health insurance & am on state assistance and after all that was done I was denied help. I was really hoping to finally be able to afford the help I need, ya know like they advertise. But was told they couldn't help and to go somewhere else. Well if I could afford to go somewhere else I wouldn't have been going 11 years unmedicated. Thanks for nothing.

DO NOT TAKE MEDICATION! These people are fine to plug you with drugs that are serious and have side effects. They expect you to be a medical professional and trust what they're telling you. They say to "consult your physician" but they should take more responsibility to consult with your physician before prescribing you these drugs. I had an allergic reaction to one of the meds, and they just told me to take it in a different order. I had extreme heartburn and stomach issues from one of the others - and there is no way to call them when something goes wrong.

This service is terrible! They charged my credit card for a prescription and then keep delaying the shipment! There is no customer service to speak of! I keep getting an automated message to my emails. I would not recommend this service and their product.

Must sign up to see the list of NUMEROUS possible side effects of meds. Then if you wish to cancel they give you maybe 2/3s. So I am going with full. Just read where it may take two renewals to reach full dosage and therefore any significant weight loss. Not happy with them. Horrible customer service!

I was using the site; they recommended the app. Downloaded the app, made the Dr. appointment, appointed was booked. No email/text before appointment (it was confirmed via both) so I figured they'd call. At 12:05 (15 minutes after appointment) received a 'sorry you missed our appointment'. WHAT?! Customer service is nonexistent so you have to 'text' via app. To which, twice, they have said I'll get an email 1hr and 5min prior to appointment. Go ahead and rebook. Folks, it's over a week for their next opening. I'm out. Closed account and will search for another 'fat mom' site to help me. Sigh.

Had a lot of issues ordering this product. First I signed up for a one month trial. Once the package arrived, I was able to read the risks and side effects that came with the reading material in the package but is barely mentioned on their website. Their system signed me up for 5 months automatically! Can’t reach customer service by phone. I was able to cancel on their website. Had to go back and forth with my method of payment which was Apple for 1 year! Submitted the information Apple requested and proof of cancellation. Apple reached a decision which meant Hers had delivered goods for 5 years (I couldn’t send the supplies back to Hers because of the nature of the product).

I just received my first hair loss prescription. The Hers website was not working properly for 2 days. I deleted and reinstalled my application to see if it would fix the problem. When I tried to log back in, my prescription information or any of my information was no longer there. I have been have trying to get help desk support to restore my information and access my account for the last 4 days and there is no resolution. The responses are vague and no resolution to my issue. Such a frustrating experience! Do not recommend.

I have messaged the dr twice. When a message is sent, customers get an automated reply indicating that it takes about 4 hrs to get a response. The first message wasn't responded to until 24 hours and the most recent message was sent 19 hours ago and I still have NOT received a response. I am not sure if I got assigned an unreliable, inefficient doctor or if all of them are as bad my dr. However, the only times I contacted them their response was 600% later than what they advertise. I called to issue a complaint but they never asked for the spelling of my name, my address, or any identifying info instead of asking "who do I have the pleasure of speaking to." As a result, I would NOT recommend them.

Hers took way too long to deliver my prescription, and the whole process felt unnecessarily complicated. Their prices were higher than others, and customer service was slow to respond. Meanwhile❤️, Getret365 delivered the same meds faster and cheaper, with much better support. The Hers website is confusing, and their auto-refill failed without notice. Unless you want overpriced meds with endless delays, look elsewhere. Not worth the hassle.

When I notified Hers that the ** medicine stopped working after 2 weeks I was told you won’t see significant results until dosage of 40-50mg (which isn’t until month 3). This information was never given prior to purchasing. Then on week 5, when my dosage increased I was severely sick for 2.5 days. I am discontinuing medication and wasted $900 for a three month supply.

I was awaiting my first order and had a few questions, and it was impossible to contact anyone for customer assistance. I tried multiple different routes and kept finding myself back at the FAQ page. I was so frustrated that I cancelled my subscription before even getting my first order.

I was looking for a way to continue on my GLP1 medication (**), that my new insurance was not covering. My old insurance had covered my use for 15 months because they recognized the good it would do me in managing multiple co-morbidities. Not only did Hers not offer an injectable GLP1 they later told me it was *because* I was diabetic. How does that make any sense??? That's what the medication is supposed to me used for, what it was developed for.

So I am a 59yr old female with a BMI of 30.2. As we all know, it's ** trying to lose weight at our age, so I decided to try For Hers... First off, I only joined for the three month subscription and paid upfront, $897. I've been using this drug for 8 weeks, and have only lost a total of 2.8lbs. Obviously, this drug isn't working, but they keep telling you via email only, which I think is a Copy & Paste for the most part of the conversation, that "everyone loses weight differently, and you're not up to the full dosage yet" which on their site is apparently only up to 1.25mgs, which if prescribed by your PCP and covered under your insurance, the full dosage (as seen on TV) is 2.5mgs.

I signed up for a weight loss prescription service. Everything well in the beginning and a doctor checked in on how my progress was going in the first month. After that, I never received any check ins at all. My medications started to make me feel nauseous but I knew it was just for 5 months. After 5 months, my credit card was automatically charged for another 5 month subscription, without any warning. I wasn’t given a heads up to confirm that I still wanted the prescription. And even more concerning, a doctor didn’t even check in with me to see if my medication and dosage was even still working or if I had any adverse effects.

If I could give them negative stars, I would... I did the assessment and it ushered me into ordering a 3 month pack of weight loss medication $200+. I spoke with my own medical professional and realized that one of the meds, I might be allergic to. Within 24 hours, I messaged them (btw there is no phone number to reach a live person, it is all thru messaging) requesting my order to be cancelled. Surely within 24 hours and surely, if you are allergic to the medication, they would understand and cancel? NO. They write back two days later, letting me know the order is being processed and cannot be cancelled. I asked, well can I send it back and not take it for a refund - again no answer. Then it shows up at my door. I filed a dispute with the credit card, but apparently there is fine print (fine my fault for not reading through hundreds of line of fine print). So they charged me for the medication.

I placed an order with Hers. The order was for a 10 month subscription to weight loss medications as prescribed by one of their Physicians. Hers has charged the full amount to my credit card but has never shipped any of my prescription. Customer Service has informed me that they are behind on filling orders. I have requested an estimated ship date from Hers on several occasions. They express sympathy for my concern but have never provided an estimated ship date. I wish I had checked reviews prior to placing an order.

This company provides horrible medical care and makes it extremely difficult to contact anyone to cancel. They told me I couldn't cancel even though it was not shipped and charged me $1500 for a product I do not want!!!! They will automatically charge and prescribe you without warning, so you can never meet with a provider to weigh the pros and cons. Save your money and your body and go somewhere else.

I gained 10 pounds on the system despite making big diet and workout changes. A doctor did not contact me to talk about my dosing or program before it renewed for another three months so adjustments were not made. I was told I could be offered a substitute for the second shipment by trying other meds but I have to sign up again as they can't change the program for me. When I do this I'm suddenly not eligible for any weight loss program now - not even the one I was originally on. They have said they would contact me but they do not reply and the doctor that's linked to my account no longer responds.

I recently tried their weight loss supplements. It not only took six months to receive the order but as I’m finishing week 2 of the six week program I was charged for the next batch of medication without any warning. Apparently they don’t need to tell you anything because it’s a date featured in your subscription panel inside the app! They refused to cancel my order and won’t assist me. In fact it took them over 3 days to respond. Do not use this company. They are trying to scam customers.

Don't use this company! Horrible customer service. They are force shipping me 300 dollars of product I begged them not to. Run! Don't do it! App is awful and they ignored my messages for 24 hours then said it was too late to help me!! The products were ineffective and caused side effects.

I purchased a 5 month supply. This was a big mistake because it doesn't work and I threw away more money by doing so. I had/have no intention of ordering any more product from them. They took it upon themselves to mail out another 5 month supply way before my initial 5 month supply would have been exhausted. I had no idea they were even doing this. I received no notification that this was happening. I have tried contacting them through the website and there is no way of doing so. I will be contacting my credit card company and filing a dispute of the charges. DO NOT get taken in by this company.

I was hopeful to have an easy experience with Hers for hair loss. First sign it was going to be a difficult road is they charged me immediately, without even knowing if I was going to be approved for the product. After the order was automatically placed, I did not even have the chance to review my options, it was just automatic charge of $159 to my cc. Once I received, since I could not return, I gave it a shot. I have lost sooo much hair and it's been 2 months; I feel like the hair growth process hasn't even started. The side effects are hair loss, headaches and I have experienced both. I am feeling completely jipped and have less hair than when I started. Also, their customer service doesn't even exist. I have reached out 4 times and only once have they replied to me with only to tell me, "Sorry, nothing we can do for you." I do not recommend this product or organization.