Hers Reviews

This company literally has the ABSOLUTE WORST customer service. The ads are a scam. States starting at only $39.00 which they don’t tell you that is for a “membership”. Yes I AM complaining about $40. That was $40 to not get anything in return. Which it seems like they do this to people often!! Before a “Dr.” or anybody was able to contact me I made sure to contact “support” first! Support didn’t answer for hrs on. Mind you, I texted them through email. Then had the nerve to continue texting me through the app. Which is very unprofessional for me. I texted support then they got a Dr. to answer me which seems like they just did that so they’d have a reason not to give a refund but I stated directly right then and there AS WELL that I no longer wanted the treatment and I wanted a refund!

FYI: You have to pay a membership fee to even get treatment... $39 the first month, then $149/month — on top of the treatment cost. So yes, they’ve basically doubled what they make off you. The fee is non‑refundable, even if you only find out after being charged. If this saves you $39, then my review is worth it!

Do not buy from them. The worst customer service and the website is designed to make it difficult to cancel your subscription. I purchased a product that is not usable. 175.00 for hair thinning serum that makes your hair greasy and sticky. You have to use it every day. They refused to refund my money. Anything you purchase from them is "not returnable."

I would give negative stars if I could. This is the second time trying Semaglutide, and it was great the first time. This must be a bad product!! I had the worst skin sensitivity, I felt like I had a fever for weeks with no weight loss. All they said was it was a side effect and I should lower the dose. Do not spend your money with this company!!

Scammers. They make you pay a fee before they provide you medication and then suggest medication you don’t want and are not kind or helpful. Once you’ve paid the money they treat you like garbage and your money is just gone. Their customer support is horrendous reach and once you do, they are not helpful. There are so many better and more transparent brands. Do not use Hers.

DO NOT USE THIS COMPANY. The medication does not work. Their practices of charging your card when you ask to cancel is very shady and deceptive. Your credit card company and bank will not side with you when you try and dispute the charge. If you try and cancel they will tell you that it's already been processed then ship in anyway and tell you missed the 2–3-day deadline to cancel, but you will not receive your full order.

Terrible company. They advertise things being FSA eligible but when you use your FSA card it won't go through and they act surprised and suggest a different credit card and advise you to seek reimbursement from your FSA. My FSA rejected my claim. Shortly after starting the drugs I went into app to cancel the subscription because it wasn't working for me and was making me feel terrible. I went through the multiple hoops in the app and thought my subscription was cancelled. But today I received an email that an order had been shipped out and I see my credit card was charged $400.

I signed up for compounded semaglutide with Hers, then the following day I followed the steps listed on their FAQ to cancel my subscription and cancel any medication prior to processing. Under the guidance of my GP, I learned that bloodwork was essential before taking any GLP-1 medication including micro dose levels. 3 days after canceling my order and deactivating my subscription, I received an email from hers notifying me that my order was no being processed. How could this be?

Absolutely terrible experience. They prescribed me a medication in a rush (less than 24 hours from me starting the process to shipping; this did not give me time to review the medication). When the medication arrived, I read the online guide before opening it. I saw that some of the side effects of the prescription were serious, and that they might pertain to me given my family history. I didn't open the box and immediately contacted them.

I tried using Hers following a lot of postpartum hair loss after my first baby. After a couple months of using the product and seeing an extreme change in my menstrual, such as very heavy eight day long periods every 20 days, I fully stopped using the product and my period went back to normal. I attempted to log into my account via an Internet browser to cancel my subscription but became locked out of my account when I wouldn’t download the app to try to cancel my subscription. I messaged the company asking for it to be and they simply sent instructions which more or less said that I needed to download the app in order to cancel. The card that I had had file previously was lost and canceled so I figured between the two factors of writing to them asking for it to be canceled as well as not having a viable card on file mean that my next order would not come through.

Do not use this company!! Scam. I specifically asked for a GLP-1 and paid for 5 months upfront. I received every medication under the sun expect a GLP-1. I contacted them and asked to return the medication (didn’t even open any of the bottles) and to get the GLP-1 that I specified I wanted and they wanted double what I already paid for all this nonsense. When I asked why they offered me a GLP-1 and sent all this stuff instead there was no specific reasoning. They just want money and it’s sad.

This company deserves zero stars. They do not tell you that you will lose your hair prior to getting very thin very tiny hairs to start to regrow it is basically chemo in a bottle.

🚨 DO NOT USE THIS COMPANY 🚨 This company is a complete scam. I paid $1,194.00 upfront for a six-month prescription plan. After taking my money, they only sent me ONE MONTH of medication. I NEVER received my second month prescription and have been given nothing but excuses ever since. You are NOT communicating with real medical providers. The entire system is automated. They will happily prescribe you six months of medication and take your full payment, but they cannot even guarantee you will receive what you paid for. Their only response has been “technical difficulties,” with absolutely no solution, no accountability, and no timeline for fixing the issue.

I purchased a 3-mo supply of minoxidil gummies approx 5 mo ago for $170. The product was not effective and was essentially, just very expensive candy. The level of the active ingredient is low (1.5) and it contains biotin, an OTC supplement. I got NO benefit from the HERS candy. I later got VERY good results from actual medicine from a pharmacy, for the same ingredient. I vowed I would not purchase HERS candy again.

STAY AWAY FROM THIS COMPANY. I tried to cancel a subscription I didn't even know I had. As soon as I got a box in the mail for a 5 month supply. I called them to see what this was and to cancel. I never opened the package and they said they sent me a 5 MONTH SUPPLY at $175.00!!!! I was shocked. I told them I did not open and to please cancel and they would not do. Gave some lame company line that they can't accept back prescriptions but this is just minoxidil, not some custom order. ABSOLUTE SCAM!!! I am going to write as many reviews as I can to warn people about this company. A RACKET.

I chose this company because it advertises itself as patient‑focused and committed to “providing a comprehensive, personalized approach to healthcare, connecting customers with licensed healthcare providers who evaluate each individual’s needs and recommend personalized treatment plans.” Unfortunately, my experience did not reflect that promise. Nothing about the process felt personalized to me. The approach was prescriptive and rigid rather than consultative. Important questions were left unanswered, and I felt pushed to accept whatever was prescribed before there was a true opportunity for a final, informed sign‑off on my part. This felt disingenuous and, frankly, unethical for a company operating in the healthcare space.

Very disappointed.. I have received zero support from HERS. I canceled my subscription due to upfront cost. I paid 1194.00. Canceled immediately and was refunded 594.00. No response from HERS after multiple attempts. One month of product was 600.00 dollars!!!

I specifically told the "doctors" that I cannot take the medicine suggested. They acknowledged that I told them this. They have now prescribed and charged me over $300. I cannot get anyone to cancel and refund this. If they would have simply listened rather than doing what THEY wanted, the order never would have been submitted. This is NOT an ethical or safe way to do business. I suggest you find another company because these people are not competent to be prescribing medications! Their customer service refuses to cancel my "subscription" as well! I predict a long road/legal battle with this company.

I got approved on January 3 of this year. And today I was informed my first dosage would arrive on February 22. That is absolutely ridiculous. I am calling to cancel my order and asking for a full refund. I will go to my doctor..

Was led to believe by an agent the subscription cancelled.. “I'll submit request over to customer service about cancellation” and then gave me titration instructions to quit medication leading me to believe I had cancelled in November then got notified that I was being shipped and had been charged for a new prescription… very deceptive. I reached out and have been repeatedly denied refund. Despite the actual screenshot of their customer service agent interaction concerning cancellation

Their billing practices are fraudulent. I signed up for a plan that listed the price as $996 for 4 months. After going through the acceptance process, I got a call from the bank stating that the company had withdrawn $1396 instead. I approached Hers for an explanation, and they responded by cancelling my prescription, completely unwilling to explain why the price jumped, why I wasn't told or solicited for consent for the price increase, or refund the difference between what I'd authorized and what they ended up charging. After speaking with other former users, I found that this is common practice. If you choose to go with them, be sure they've actually charged what you've agreed to.

After receiving the oral medication kit 1 and reading all the pamphlets and stuff, I was absolutely terrified! I contact the HERs support via the messaging and never got a "good" response they were always automated. After many attempts of telling them I wanted a full refund (BEWARE, this is only allowed within 24 hours of either your order time or when you receive (still not clear on that)). I FINALLY got a customer service #800-368-0038 - use it! They are very helpful, but don't let the first person tell you no, talk to a supervisor!! They were able to give me a refund of $483 out of the $690 that I spent - better than nothing and I will put the remaining $207 in the "shame on me" file. Good luck - hope this comment helps someone else out!

Absolutely terrible customer service. My prescription was scheduled to be refilled on February 27th, they processed my payment on January 2nd. I asked to cancel the prescription and asked for a refund. They said they couldn’t do it and then they expedited shipping to today 1/6 so it’s harder for me to get a refund/dispute the charge. DO NOT USE THEM

The support is garbage. They do not listen, just push off any concerns. Products don't really work and never worth the money. There are better products and companies out there. I tried for months with them and all I got was a lot of push back, run around and excuses and high bills. I would never get anything from them again. Avoid at all costs!!!

Horrible experience. Very expensive and the support is not very helpful. I had awful side effects and had to even go to the ER because of one being so extreme. The “care” team’s response was to blame a different medication that I don’t even take and then just tell me to stop their medication for two weeks. There was no actual “care” from them at all. I also do not like the needles that they sent with the weight loss medication. Some of them were dull and would hurt and draw blood. The “care” team also did not care about that.

Refunded for product. Although it shouldn’t have taken so much back and forth, I’m relieved they did the right thing.

I initially got an ad for injectable ** which I had used in the past with success. Hers recommended an oral subscription instead and convinced me to get months worth of medication for a significantly reduced rate. This ended up being 4+ pills a day which had significant side effects and resulted in their medical team recommending I stop the medications after a month. I was left with loads of unusable pills, no real weight loss, and a refusal for any kind of refund. It felt like a bait and switch and I would not recommend at all.

I asked the so-called doctor if using the liquid hair-growth serum would make my hair greasy: the answer: “I don’t know”! They charged me $147 without my consent. The first 2 times I used, my hair was matted, greasy, and gummy. I was forced to wash my hair after every use! The irony: my hair falls out when I shampoo my hair! Buyer BEWARE! I couldn’t take the tablet because of my medication I was taking! I had a legitimate reason to demand my money back, but of course, they refused. Now I’m stuck with a $147 bottle of useless serum!!

They ended up refunding half of my purchase, but I still do not understand as to why they don't allow a month long trial period before you have to commit to the 6 month purchase.

So, on my experience when I started my treatment through Hers a day or two days after I experienced some heart palpitations and irregular heartbeats. I let the doctor know from Hers app and they just decided to send me a second shipment. When clearly I told them I would have to discard the first shipment that was just barely started. I guess it was more convenient for them so they could charge me a second shipment instead of a refund for a product I will have to toss away because the pharmacy won’t take it back. Just how convenient, irresponsible and unprofessional to send a second shipment of medication after I mentioned that I had a side effect. I live by myself and experiencing those heart palpitations, and irregular heartbeats was scary to feel and can be serious.