Hers Reviews

Terrible AI generated customer service. High upfront costs combine with issues in fulfilling orders. They charge for membership $149 and refills $149 that are over two weeks late with absolutely no recourse. I've been waiting two weeks for my second refill and keep getting AI generated responses without any resolution.

Your billing practice is misleading and is designed to generate revenue from people who have not actually agreed to purchase your medication or enroll in your program. While I understood that I would not be charged if I failed to qualify, nowhere did it seem reasonable that I would be charged simply for choosing not to proceed. Most consumers would view that distinction as intentionally deceptive.

I asked if the first order was $49 and it was confirmed that it was. It is NOT made clear that they charge an extra $149 on top of it. So, I went into this expecting a $49 charge on my card. They charged (1) $49 and (1) $149 charge. The next month, I had (2) $149 charges. So, I ended up actually paying $600 for (2) months of this and it does not work as I expected. I have not lost weight and my hunger has not faded. They got me for $469 and refuse to give it back to me. DO NOT ORDER FROM HERS because they are dishonest and misleading.

It’s not made clear that the medication Is not included in your membership. When realizing this, your membership is non-refundable. I asked questions as to why isn’t there a disclaimer when someone is signing up that they understand that medication is not included in the membership fee. When I expressed how that’s confusing, I was still denied a refund. How much money have they taken from people who has ran into the same problem? Smh

They quoted me $149 per month, and once I agreed, they messaged me saying my next month will be $298. They are scammers.

The sign up is VERY misleading. The prices are made to trick you into paying separately for the membership and then the medications are separate, and higher than what is advertised. I signed up, paid the membership fee, and as soon as I logged in (5 minutes later) saw that this was way more expensive than led. I sent a message immediately, asking for a refund of the membership and to cancel due to deceitful wording. They cancelled my membership and refused to reimburse my money because I was a member for 5 minutes. Don’t waste your time or money.

The absolute WORST customer service that completely screwed me over. I needed to pause an Rx for a couple weeks. Instead they cancelled my Rx. Now I would need to re-enroll and pay WAY more money than I did before. I think they did it on purpose to make me pay more than the older plan I was on. I hate this company. Stay clear away from them.

In their app, they stated the medication ship date was 6/28. I called and confirmed, and when their associate stated that the ship date was, in fact, 6/28, I asked to cancel and refund. They told me it shouldn't be a problem because I'm within the 48 hours to ship cancellation window. Then two hours later, they sent a message through their app refusing the refund and stating they're shipping the medication. I called back and spoke with another associate and explained everything again. He agreed to refund my money and send a disposal bag. I offered to ship it back if they provided a return label. They stated that wouldn't be necessary. I received another message in their app 12 hours later refusing my refund.

Hers is DANGEROUS AND A SCAM! I wouldn’t take Hers GLP treatments if someone paid me! They are scammers who tell you it’s gonna be 149$ a month but that’s ONLY FOR THE MEMBERSHIP. For the cheapest medication it’s 298$ a month MINIMUM! THEY DON'T ISSUE REFUNDS EITHER SO BUYER BEWARE! GLP-1 TREATMENTS GIVE YOU TUMORS ON YOUR THYROID AND PANCREATITIS! Their customer service SUCKS! Lose weight naturally!!! And if you still decide on GLP-1 I wouldn’t go through Hers if someone paid me! They won’t issue a refund even though I never spoke/chatted with a provider even though they are saying I did!

This place is a scam. They make you pay a non-refundable $39 fee just to see the cost of the program. When you finally see the cost of the medication and realize you can't afford it, they have already taken your money. It's a total scam. They take advantage of people who are overweight and desperate for help. If they were reputable they would tell you the cost up front. Stay away!

My sister and I decided to try the Hers supplement for weight loss. I purchased the 6 month supply upfront because it was the best value. BIG mistake! I followed the instructions for daily doses to a tee. After about a month, I didn't see any appetite changes or loose any weight. I explained this in my check in with the provider and they said it was normal and to keep using it. After 2 months with no change, I reported the same feedback and the provider said I should experience a difference in the 3rd month. After 3 months of absolutely no change in appetite or weight, I asked to return the product and get a refund. They denied it.

I started using hers a couple of years ago after falling into a steep, scamming money pit with my psychiatrist. At first, I LOVED it. I didn’t have to go to the pharmacy to pickup my prescription, it was cheaper than psychiatry every month and the customer service was decent. Since then, it has turned into an AI first company that just feeds off of people’s money with no real customer service. EVERY single time, for the last year or so, my prescription is supposed to be refilled, it doesn’t do it automatically and I spend chunks of my days trying to get a hold of customer service so that I don’t run out of my **. I am on 175mg; if you know what it’s like to suddenly go off of SSRIs, you know it is extremely distressing to say the least.

I've now twice made the mistake of thinking the fees associated with the weight loss program were for medication, not for a membership. To be clear, other companies do not charge a membership fee equivalent to the cost of medication. Their promotions are misleading and membership fees are non-refundable, even if requested just a few hours after paying. It is nearly impossible to contact customer service - the website sends you in circles. Protect yourself and your wallet and stay away.

Non-refundable $39 for them to tell you $800 for 6 months, that is expected before you get the medicine. What a way to screw people over.

Asked for a receipt going on 15 times. Same canned answer. We emailed it to the address on file. Why can’t they send a receipt?! Seems shady. One and done with them.

“This company takes advantage of vulnerable women both financially and emotionally. The company promises assistance to those of us who trust them to provide quality medication as means to a more quality life, but never provides. They charge you a whopping figure, and you are off on your own devices. Aka - they set you up for failure. While on the medication, I gained 25 pounds, all whole HERS is profiting. After finally deciding the meds weren’t working, I reached out to cancel and was still charged the obscene cost of the medication. “No refund after processing.” Honestly, what major company couldn’t issue a refund after “processing”? Nothing has even been shipped. Profiting from the vulnerable is what HERS is all about. If I could go back, I would NOT TRUST this company with my money or my health.

Horrible customer service. After signing up, paying upfront and get approved for medication, shipment was delayed almost two weeks. Had to cancel and resign again to get a shipment. Received one of the shipments with the ice packs melted and medication was warm to the touch…Immediately reached out to them. Missed one of my weekly doses because of this…It’s been over a week and they keep saying “error with your shipment”. No one is taking ownership of this issue. They ruined my long weekend plans as I needed to be home in case they were shipping. 😡. Nothing!!! I have reached out plenty of times, they keep saying “error” and someone is looking into it. Tuesday will be another week without my prepaid medication. 😡. DO NOT SIGN UP WITH THIS COMPANY.

No stars! Had to file a dispute with my bank to get money back unlawfully charged! Subscription cost and then medication cost just as much, if not more

They trick you thinking you only pay $40 and then the next month you pay for your meds. Go to your doctor, get a coupon from the Lilly company. Don’t deal with these scam artist.

My issue with Hers was not the $39 itself — it was the lack of transparency in how the fee structure was presented. The advertising heavily emphasizes GLP-1 medications “starting at” a certain monthly price, but what is not made sufficiently clear upfront is that there is also a separate recurring “Weight Loss Membership” fee tied to the platform and provider access. In my case, I never completed treatment, never received medication, and never had medication shipped, yet I was still charged because the fee is categorized as a membership/subscription rather than a clear intake or evaluation charge.

I was excited to try this, they require a street address and don't accept P.O. Box, but then they shipped using USPS, which only delivers to my P.O. Box! Now they refuse to issue a refund for the 39.00 membership! I can't use their stupid membership without the product so I want my money back!!! Order from someone else, the customer service is not good!!

This is my second time around with this product, the first time they offered plenty of product and had enough based on the prescribed dosage. This time around after I inject the prescribed amount given to me, I will go two weeks without being able to inject myself prior to the next batch being shipped. I explained that via email and they basically told me to pound sand.

Hers prides themselves on fast, discreet delivery and charge a whopping 5 month tab to be paid upfront. What they don’t say is actual shipping takes many weeks with delivery dates changing daily. After reaching out to customer support, expect AI responses with generic information. Unable to do refunds after item “shipped” however item considered “shipped” same day when shipping label is created. It’s unreasonable and extremely stressful.

Hers is not shipping my medication in time for my prescribed dosage. The medication needs to be increased over time to avoid side effects, so missing a dosage is definitely not good. They said I'll have to discuss it with a doctor once the medication finally arrives and probably go back to a lower dosage... all because they can't ship it on time.... I signed up for the injectable compounded Semaglutide for weight loss. I paid for 6 months up front. It was a lower price than brand names and seemed to have similar results.

I got side effects. I did not know that I was automatically placed on a subscription. They DO not even send you notice that they plan to ship you soon. I noticed it when they TRIED to charge my credit card and immediately went into my Hers account to cancel subscription. It stated in my account that they were in process of getting the shipment ready but had not shipped yet. I just received an email stating that my shipment has been sent. There is NO way of getting a hold of anyone. Folks...run in the opposite direction. Any company that makes it this difficult to return/cancel items is pure fraud!!!

This company literally has the ABSOLUTE WORST customer service. The ads are a scam. States starting at only $39.00 which they don’t tell you that is for a “membership”. Yes I AM complaining about $40. That was $40 to not get anything in return. Which it seems like they do this to people often!! Before a “Dr.” or anybody was able to contact me I made sure to contact “support” first! Support didn’t answer for hrs on. Mind you, I texted them through email. Then had the nerve to continue texting me through the app. Which is very unprofessional for me. I texted support then they got a Dr. to answer me which seems like they just did that so they’d have a reason not to give a refund but I stated directly right then and there AS WELL that I no longer wanted the treatment and I wanted a refund!

FYI: You have to pay a membership fee to even get treatment... $39 the first month, then $149/month — on top of the treatment cost. So yes, they’ve basically doubled what they make off you. The fee is non‑refundable, even if you only find out after being charged. If this saves you $39, then my review is worth it!

Do not buy from them. The worst customer service and the website is designed to make it difficult to cancel your subscription. I purchased a product that is not usable. 175.00 for hair thinning serum that makes your hair greasy and sticky. You have to use it every day. They refused to refund my money. Anything you purchase from them is "not returnable."

I would give negative stars if I could. This is the second time trying Semaglutide, and it was great the first time. This must be a bad product!! I had the worst skin sensitivity, I felt like I had a fever for weeks with no weight loss. All they said was it was a side effect and I should lower the dose. Do not spend your money with this company!!

Scammers. They make you pay a fee before they provide you medication and then suggest medication you don’t want and are not kind or helpful. Once you’ve paid the money they treat you like garbage and your money is just gone. Their customer support is horrendous reach and once you do, they are not helpful. There are so many better and more transparent brands. Do not use Hers.

DO NOT USE THIS COMPANY. The medication does not work. Their practices of charging your card when you ask to cancel is very shady and deceptive. Your credit card company and bank will not side with you when you try and dispute the charge. If you try and cancel they will tell you that it's already been processed then ship in anyway and tell you missed the 2–3-day deadline to cancel, but you will not receive your full order.

Terrible company. They advertise things being FSA eligible but when you use your FSA card it won't go through and they act surprised and suggest a different credit card and advise you to seek reimbursement from your FSA. My FSA rejected my claim. Shortly after starting the drugs I went into app to cancel the subscription because it wasn't working for me and was making me feel terrible. I went through the multiple hoops in the app and thought my subscription was cancelled. But today I received an email that an order had been shipped out and I see my credit card was charged $400.

I signed up for compounded semaglutide with Hers, then the following day I followed the steps listed on their FAQ to cancel my subscription and cancel any medication prior to processing. Under the guidance of my GP, I learned that bloodwork was essential before taking any GLP-1 medication including micro dose levels. 3 days after canceling my order and deactivating my subscription, I received an email from hers notifying me that my order was no being processed. How could this be?

Absolutely terrible experience. They prescribed me a medication in a rush (less than 24 hours from me starting the process to shipping; this did not give me time to review the medication). When the medication arrived, I read the online guide before opening it. I saw that some of the side effects of the prescription were serious, and that they might pertain to me given my family history. I didn't open the box and immediately contacted them.

I tried using Hers following a lot of postpartum hair loss after my first baby. After a couple months of using the product and seeing an extreme change in my menstrual, such as very heavy eight day long periods every 20 days, I fully stopped using the product and my period went back to normal. I attempted to log into my account via an Internet browser to cancel my subscription but became locked out of my account when I wouldn’t download the app to try to cancel my subscription. I messaged the company asking for it to be and they simply sent instructions which more or less said that I needed to download the app in order to cancel. The card that I had had file previously was lost and canceled so I figured between the two factors of writing to them asking for it to be canceled as well as not having a viable card on file mean that my next order would not come through.

Do not use this company!! Scam. I specifically asked for a GLP-1 and paid for 5 months upfront. I received every medication under the sun expect a GLP-1. I contacted them and asked to return the medication (didn’t even open any of the bottles) and to get the GLP-1 that I specified I wanted and they wanted double what I already paid for all this nonsense. When I asked why they offered me a GLP-1 and sent all this stuff instead there was no specific reasoning. They just want money and it’s sad.

This company deserves zero stars. They do not tell you that you will lose your hair prior to getting very thin very tiny hairs to start to regrow it is basically chemo in a bottle.

🚨 DO NOT USE THIS COMPANY 🚨 This company is a complete scam. I paid $1,194.00 upfront for a six-month prescription plan. After taking my money, they only sent me ONE MONTH of medication. I NEVER received my second month prescription and have been given nothing but excuses ever since. You are NOT communicating with real medical providers. The entire system is automated. They will happily prescribe you six months of medication and take your full payment, but they cannot even guarantee you will receive what you paid for. Their only response has been “technical difficulties,” with absolutely no solution, no accountability, and no timeline for fixing the issue.

I purchased a 3-mo supply of minoxidil gummies approx 5 mo ago for $170. The product was not effective and was essentially, just very expensive candy. The level of the active ingredient is low (1.5) and it contains biotin, an OTC supplement. I got NO benefit from the HERS candy. I later got VERY good results from actual medicine from a pharmacy, for the same ingredient. I vowed I would not purchase HERS candy again.

STAY AWAY FROM THIS COMPANY. I tried to cancel a subscription I didn't even know I had. As soon as I got a box in the mail for a 5 month supply. I called them to see what this was and to cancel. I never opened the package and they said they sent me a 5 MONTH SUPPLY at $175.00!!!! I was shocked. I told them I did not open and to please cancel and they would not do. Gave some lame company line that they can't accept back prescriptions but this is just minoxidil, not some custom order. ABSOLUTE SCAM!!! I am going to write as many reviews as I can to warn people about this company. A RACKET.