Widex Hearing Aids Reviews

I have had these hearing aids for at least 6 months and have had problems the units being returned to factory 3 times. After 3rd time finally very good. The cooperation with Atlantic Audiology has been exceptionally good. They were very professional and courteous. They are an asset representing your product, for now I am happy with the performance.

I have had my hearing aids since June 2018, at $6000.00 for both. They work as well as can be expected, sometimes too loud, sometimes just right. At times I cannot hear what my husband say when he is sitting right next to me. Last weekend, my right receiver went out, my audiologist replaced it. This morning when I put them on, the left hearing aid stopped working, of course this is the better ear, so without it, it is not good. My audiologist is closed until Monday, so I have to be without balanced hearing all weekend. I take good care if these, but for the money I’ve spent on these, it should not break within a week of each other at less than 2 years. How Can you help that this doesn’t happen again. I get quite a bit of feedback while wearing these and in a noisy situation I can hear nothing, even using the controls in the app. I’m just disappointed in the fact they have to be fixed again. I hope this isn’t a recurring thing.

I purchased my Widex Beyond hearing aids two years ago. I have had several problems with them and had to send my left one in for repair but fortunately it was still under warranty. Now my right one does not work and I was told by my audiologist that the microphone is not working and it will have to be sent in for repair at a cost of $250! I paid $2,500 for these just two years ago and now have to pay $250. In addition I had to pay $50 for cleaning (she just used a wet wipe to wipe them down) and $75 for a new receiver for a grand total of $390! I was told this is just the normal maintenance just like you would have for a car. Well I have friends that wear other brands of hearing aids and they tell me they have never had these issues. I am very disappointed in the performance of Widex Beyond!

I have been wearing hearing aids for twenty years. Seimens, Phonax and now Widex. I purchased the present Widex Evoke 330 aids in December of 2018 for $5,000. I have and nothing but trouble with them. I have rechargeable batteries and they just stop working. I've returned to the audiologist at least ten times. Today, she fixed them by changing the doors on both aids, this has happened before. I have had to send them away and wait for over a week for their return. I live 40 miles away from my audiologist. I cannot hear without the aids. When I sent them away last Fall, the said they completely rebuilt them and gave me an extended warranty. NOT GOOD ENOUGH! At this rate I'll need a lifetime warranty.

This is my second pair of Widex hearing aids. The first pair was purchased in November of 2015. Both broke down continuously. They were polite and told me they needed service. My local hearing aid office was helpful in providing a loaner and sent my broken hearing aid in so many times I lost count. I purchased a new pair in July of 2019. It is now 6 days into Jan of 2020. Currently the right one is just dead. No sound. I’ve done everything I can to clean and replace microphone and battery but to no avail. Once again I must make an appointment and send this 6 month old expensive hearing aid in for repair. My lesson is that this product has a very poor maintenance record and creates frequent interruptions with needing service. Just disappointed with the poor track record of constant need for service yet the sound is so real like. What to do!

I purchased top of the line rechargeable hearing aids in August 2019. Soon the left hearing aid and the charger failed. I had to return to the audiologist who sent them back to the company. After doing without for a few weeks, I returned to the audiologist a few days ago. The hearing aid now works but the repaired or replaced charger does not. As a cancer patient I find it very difficult to keep going back to the audiologist and then doing without the complete system. Online customer service was of no help.

With the help of the Widex representative and an extension on my warranty we were able to come to a resolution. I also learned the majority of my problem was not with Widex but really with zpower. Since Widex sold me the zpower charging system unfortunately it became their responsibility. I have gained back confidence in the Widex product.

Bluetooth connection was intermittent to none on the first set. On this second set, the right hearing aid depleted a new battery on a daily basis then quit in entirety. If I'm lucky, on a new battery, I can adjust the sound on the left hearing aid. Absolutely no volume in the right aid. Most frustrating on such an expensive investment!

Comdex will not stream music through bluetooth in stereo. It’s like listening to your music through a an AM radio. Called Widex and they said they'd forward my concern to research and development department. I can buy bluetooth speaker at a discount store that stream music in stereo for less than $20. C'mon Widex. This is 80's technology. Get with the program and update your equipment.

Purchased these to help with Hearing. They have not worked right since the day I got them. They have been turned in to Widex And they are audiologist multiple times. The last time I receive them back in the Hearing Aid piece does not even amplify, I can hear better without it then with it on. Widex Has a three-year warranty, but they have yet to do anything. I am told they replaced the entire inside parts of both the Hearing Aid and the receiver and they still don’t work.

I'm very happy with my new hearing aids. I have been able to understand what people are saying in a crowded room. That was one of my biggest problems. I have one exception, the Bluetooth. I'm not sure if the problem is my Bluetooth, my phone, wifi or what, but the sound will cut in and out. I don't really notice this when I just use the hearing aids for normal hearing. But it's annoying when you listen to music and it cuts in and out. It's mostly in my left hearing aid. This has been a problem since day one. If I could get this resolved, I would be 100% satisfied.

Have been to two different Widex hearing aid stores for problems: aids do not work! I rec'd a three year warranty when purchased. I truly can say the warranty means nothing, since days after being sent back several times to the company, the same problem occurs. Changing filters and batteries and cleaning, both hearing aids and professionally ear cleaning (as suggested by the audiologist), I am back to the same loss of hearing with the hearing aids. What can you offer as an alternative suggestion? I am very frustrated since I was told that these aids were "top of the line". I need help!!!!

Great hearing aids when they work. I've had the same experience as reported by others with the left hearing aid not working at all, cutting in and out, not charging. Had the hearing aid and the charging unit "repaired" and replaced. Problem persists.

I have had my aids for one year. My problems are the receivers. I have had three replacement receivers within the warranty period. Is this caused by ear moisture/oils? I now use a dryer box every night. If this does not solve the problem, I will not be a happy customer. Hope the dryer solves the problem. $30 a year for the dryer will be a cheap fix. Aids are excellent when they work.

Very frustrated. When they work they are amazing. I have an iPhone 8 running software version 12.2. Under Settings-Accessibility-MFi Hearing Devices-Devices, where it says "HEARING DEVICE MIC VOLUME" Every 10 or so seconds it goes from 50% to 94% all by itself, stays there briefly, then goes back to 50%. I can sit and watch it adjust itself. In the Beyond App, it looks like someone is clicking on "Zen" then back to "Zen" when the mic adjusts itself. In my ear, while listening to "Universal" or "Zen" or "Zen2" I get a pause of silence, then a pop that correlates to the mic volume adjusting itself.

Never had hearing aids before and was very hesitant to get them. They are amazing in the fact that I can actually have a conversation in a crowded loud room. I had an iPhone and the steaming and user friendliness was awesome. I just switched to the Pixel 3xl and cannot figure out for the life of me how to get my Spotify to stream through my hearing aids.

While I absolutely love my Widex aids, the right one constantly leaves a black residue in my ear. I have not been able to wear the aid for the past few days because the ear is blistered, and I am cleaning more and more black out of it. The left hearing aid does not do this. I notice the hole at the end of the inner ear part has a black ring around it where the white plug goes--whatever that black is is seeping into my ear.

I have had a Widex Hearing Aid for my Right ear for 7 months d/t sudden SNHL. No matter what setting I use, I experience feedback whenever I touch the hearing aid or whenever someone or something comes close to my ear. This is very annoying. So far I have not been able to find a remedy.

ON the whole, I'm very satisfied with my hearing aids. I have never worn any before so I really don't have any comparison. One issue I continued to have is that while streaming the left hearing aid would periodically go silent. It didn't last long usually and would come back. Yesterday, the left hearing aid no longer connects to bluetooth. I've shut them off several times and it doesn't have any impact. Curious if anyone else has had this problem and if they found a way to reconnect just the one side?

Ever since I got these hearing aids in June 2016 I have not found them all that great for the most part. In fact, last year, my the volume (quality of sound) in my left hearing aid had decreased quite a bit. Based on his assessment of my hearing and my ear canal, the hearing aid specialist who initially fitted me, and sold me the hearing aids, suggested that I get custom ear tips/earmolds for the hearing aids (Widex Unique model U-FS) and also advocated that I might want to get an extra ear-mold for each ear. Thank heavens for that because by June 2018 the volume/quality of sound had deteriorated quite noticeably. I took them into my specialist's office and the receptionist replaced the faulty earmold with the extra one.

I just purchased 2 Widex Evokes and a TV Play. Previously I had a uDirect 2 TV to connect to my TV. Using the pendant, I could easily stop audio streaming to my HA with a click of a button. Now I must use an app on my iPhone. If I turn off the TV and forget to switch back to another program, then someone else turns on the TV, it blasts into my HAs. Also, is there any way to stream from my Windows 7 computer to my new Evokes? Do I need to purchase a separate dongle? I can't discover (pair) my new HAs using the Bluetooth wizard on Windows 7. Any tips? So far, so good, but could be more user friendly.

I love my new hearing aids, but the only problem I have is not knowing whether to pull them out of my ear by taking off the hearing aid itself, or pulling on the thin tube closest to the ear tip inside my ear, close to the area inside. One of the tubes broke not long after I got them, and because my ear canals are very narrow and it's sometimes difficult to gently push the wire in, I'm worried that this will happen again. One audiologist said to pull off the hearing aid itself first, then gently pull out the tube. Another suggested pulling from the inside of the ear and then taking off the hearing aid. Which is correct?

I’ve never use digital aids until the audiologist recommended I try the Widex. The digital aid has a receiver that goes from the behind the ear into the mold. This receiver last about a month, sometimes a few weeks more. Water or oil from my ear gets into the receiver causing it to “short out”. This makes for a very muffled sound. The audiologist I was dealing with told me there is nothing we can do about it, the receivers are $80+ for one. Since the hearing aid is out of warranty now, I will have to keep shelling out $80+ every month. I’ve tried to contact Widex through the online website but I haven’t had any luck. Do yourself a favor and never buy the 440 Super.

I’m 80 years old and have been going to the same hearing professional for 19 years. I have total loss of hearing in my left ear, I have the Widex wrap around and it has been a problem from the beginning. It has done nothing for better voice clarification, nothing for background noise. Everything is just loud. The road noises are so loud conversation is impossible. I have had them adjusted many times and no improvement.

I recently tried to use my app on my Android smartphone to change the settings on my hearing aids. The app would not allow me to change any settings, because it demanded that I download a software update into them. After I did it, it again demanded that I download and install the software. I've gone through this cycle 6 times and it STILL won't stop demanding that I AGAIN download the update. The hearing aids work, but I cannot access the phone app to control them. I also deleted the app and reloaded it, no help at all. Very frustrating. Advice?

My father bought Dream 220 D2-FUSION BTB with serial number 514467. He was not satisfied with the product since the folks never set it right. He still used it but then by 15-18 months it completely stopped working. When he took it to the shop they said that a circuit has burned and cannot assume once they replace the circuit that it will work. I am very dissatisfied with the brand, the product and the service.

I purchased two Evoke hearing aids in Aug. The left ear was never correct and never worked properly. The hearing specialist tried to fix it, but couldn't. He finally sent it in to the company to be REPLACED and you 'fixed' it. Only lasted a few weeks, then it stopped working again. Once again I requested a REPLACEMENT and only got it 'fixed'. Went dead this time. Wouldn't charge a battery. Again, 'Fixed' except it wasn't. It again went out, this time having static in the earpiece. I DON'T WANT IT FIXED, I WANT A REPLACEMENT. Like a bad car, this is a lemon and can't be fixed. I'm starting to tell the world that this is not a good company to work with on hearing aids. I either want a NEW REPLACEMENT or my money back to go to another company who will give me hearing aids that work. I spent over $5k on these hearing aids and I expect them to work.

I was sold on these hearing aids because of the zen feature potentially helping with ringing in the ears coupled with the iPhone connection. From day one there were issues. They would cut out at random. Sometimes the left would work and not the right and then the right but not the left. You could see on the app one would be at a level 5 and the other at 0, but a minute before it was at 5. They were sent back and "repaired" but as far as I could tell, nothing was fixed as the problems remained. The sounds quality was not good either. I would suggest you look at another brand as these are defective product.

I have two Widex Unique 440's and they generally work well but have had to send them in for repair more than once. One aid started playing xylophone music into my ear, very rhythmical. I had to ask my wife to listen closely to the aid and she could hear this music as well. I have managed to stop the music by turning the aid off and then on again, which corrects the problem. It has happened twice now. The Call-DEX is very useful in making and receiving telephone calls on my iPhone 6 Super.

The Widex company has been prompt in reaching out to me with my recent issues—so grateful! I feel now that any future problems I my encounter will be resolved.