Widex Hearing Aids

Widex Hearing Aids Reviews

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About Widex Hearing Aids

Widex is one of the biggest hearing aid manufacturers in the world, offering both behind-the-ear and in-the-ear devices to improve mild to profound hearing loss. Customers can sign up for a no-obligation hearing evaluation and hearing aid trial. Widex hearing aids are available for all age groups and have features such as multiple color choices, wireless connectivity and app-based sound control.

    Pros & Cons

    Pros
    • Helps mild to profound hearing loss
    • Trial period
    • Large selection of devices
    Cons
    • No direct purchase from website
    • No upfront pricing details

    Widex Hearing Aids Reviews

    Stars Rating

    • 0%
    • 0%
    • 0%
    • 35%
    • 65%

    Popular Mentions

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      How do I know I can trust these reviews about Widex USA Hearing Technology?
      • 4,460,028 reviews on ConsumerAffairs are verified.
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      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 2 Reviews 10 - 40
      Customer ServicePrice

      Reviewed Feb. 17, 2021

      Updated on 03/23/2021: Despite my providing Widex with the serial numbers of my hearing aids that they requested, and their indication that they would get back to me, there has been no follow-through. My hearing loss has caused me a great deal of stress, anxiety, and depression. I was encouraged by their initial reaction and was hopeful that some action would be taken. Thus far it has been very disappointing.

      Updated on 03/03/2021: I was gratified at the initial response from Widex, asking me for information about the hearing aids and assuring me that they will investigate and get back to me. It’s been a while and there has been no follow-through. My confidence level in Widex is now tenuous. Perhaps this second posting will generate action. Hope so.

      Original Review: Purchased top-of-the-line Widex hearing aids. Have never been satisfied with the operation. Sound quality poor, muffled - goes in and out, my own voice sounds like quacking. Automatic setups no difference. Very expensive and useless. No satisfaction from the manufacturer. Terrible customer service. Don’t waste your money..

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Arlene, we are sorry to hear of your experience. Can you please send us a private message with your full name, serial number and provider you are working with so we can investigate? Thank you.

      Reviewed Feb. 13, 2021

      The hearing aids work well to allow me to hear higher frequency sounds that are lost to me because of machine noise in the past. My GP had recommended I see an audiologist and be tested because of the hearing loss.

      Price

      Reviewed Feb. 11, 2021

      I am a hot air balloon pilot in Toronto and lost hearing due to burner noise. Widex was always better for sound quality and unique programs accessible on my cell phone. Worth the slightly higher price.

      Reviewed Jan. 29, 2021

      I struggled with the Bluetooth connectivity as I was experiencing extreme dropout of the signal. Also connectivity to my iPhone was and issue. After many software updates on both the hearing aides and also the iphone it appears that this issues have been resolved. I was very disappointed with the followup from the Widex organization.

      Reviewed Jan. 9, 2021

      I purchased the Widex Evoke rechargeable hearing aids. I have had random shrill beeping in my ear and my audiologist sent them in. I was told they were having an issue with the rechargeable batteries and would not be replacing those anymore yet I paid an extra $300 for that feature. However, even with regular batteries the hearing aids continue to beep randomly even after being sent back to widex for “fixing”. I’m sure this will keep up (sending back to “fix”) until my warranty is up and I have to shell out another $3000 for hearing aids. What a waste of money! I want a brand new pair at no cost or my money completely refunded, not widex to keep trying to fix them especially since rechargeable is what sold me.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Amanda, we are sorry to hear of your experience. Can you please send us a private message with your serial number and provider name for investigation? Thanks.

      Reviewed Dec. 21, 2020

      Have had many problems with the right one cutting out. Sent out for repair. Finally replaced after failed attempts to fix. Now the left one just totally shut down. I will never buy another pair of Widex. Had Phonaks before and never had a problem. Audiologists recommended these.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Diane, we are sorry to hear of your experience. Please send us your serial number, first and last name and name of your provider. We'd like to investigate. Thank you.

      Customer Service

      Reviewed Sept. 4, 2020

      Within the warranty, one of the hearing aids stopped functioning. When sent in to be fixed, I was told the rechargeable feature of the hearing aid could no longer be repaired and that I would have to use regular batteries. I paid for the rechargeable feature and got a special charging case. I regard this as poor service and poor warranty service. I wrote a complaint to the Widex site and received no reply. Will not buy this brand again, but am stuck with my investment for several more years. Beware.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi David, can you please send us a private message with your serial number and name of clinic so we can investigate further? Thank you.

      Customer Service

      Reviewed June 4, 2020

      Purchased the latest/greatest Moment HA and was expecting an amazing experience all around. While I am pleased with my ability to now hear everything around me with great clarity under most conditions, I am less than pleased with poor streaming of music and podcasts to my HA. Unless my cell phone is less than 24 inches from my HA, audio fades in and out resulting in a terrible experience. My audiologist was able to return my original pair thinking that the antenna was defective. Received a new replacement pair today and there was no improvement. I contacted Widex technical support and was told they have heard from others with this problem and they are working on a software and firmware update. They could not say when the issue would be corrected. Needless to say I am very disappointed and may return the hearing aids and consider another company. For almost $7,500, I would expect better.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Mark, thank you for sharing your experience and we understand the inconvenience. Fortunately in the coming month, we will have a firmware update to resolve that issue. A notification will come through the app to alert you when the free firmware update is ready to update your hearing aids. Thank you

      Verified purchase
      Staff

      Reviewed April 4, 2020

      WIDEX SUCKS!!!! At this time of uncertainty and closed businesses, they are hassling me to pay up. People are dying, businesses are closed, no money is coming in and these people sit around, get a paycheck and squeeze the little people for money. DISGRACEFUL! You should be ASHAMED of yourselves.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Zvia, can you explain the situation more please? Much alike automobiles, we don't own the dealerships or set any pricing. Happy to help resolve your situation. Thank you

      Verified purchase

      Reviewed Feb. 14, 2020

      I have worn hearing aids for 25 years. Before my Widex I had Phonak. Because my tech was convinced that the Widex were better I bought a pair and gave my Phonak to my wife. In terms of hearing I do not find a noticeable difference between the two. BUT in terms of using my bluetooth to watch TV, my Phonak were far superior to the Widex. Unfortunately my wife refuses to give them back so I am stuck. At 85 I hope I don't have to buy anymore but if I do they will be Phonak instead of Widex. I would not recommend your product even though we have the best and most patient service provider ever in Chris Adams at Adams Hearing Aid Specialists, Clayton, GA.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Richard, thank you for reaching out and we’re sorry you are experiencing issues. Could you please send a private message with your serial number so we can investigate? Thank you.

      Reviewed Feb. 13, 2020

      I took the time to fill out their required info and zipcode for a free trial inclusive of my zipcode, they did send my inquiry to Harbor Audiology and they could not see me because I do not have health insurance (as stated for extra benefits) and because they require a hearing exam within 6 months of booking an appointment. I was unable to have a free trial. How can we try your product without spending a lot of unnecessary monies for your retailers? I am deaf and know I am deaf!!! This is unfair to me. What do you say here?

      Customer Service

      Reviewed Feb. 11, 2020

      I am very happy with my improved hearing I’m experiencing from my Widex Evoke hearing aids. I use the TV Play device which streams directly to my hearing aids when watching television. Now everyone in the room can listen to the TV at normal volume and I can enjoy the program. I also like the fact that my cell phone stream to my hearing aids which has greatly improved my ability to hear callers. I hear conversations in crowded areas much better with my aids. Overall my hearing aids have improved the quality of my life. In addition, they are very comfortable and sometimes I forget to remove them before going to bed. My batteries last about a week.

      Verified purchase

      Reviewed Feb. 10, 2020

      I have had my Widex for a few years now. I have had the Bluetooth repaired and finally replaced a while back. I would wish for 2 things. Always on “party” rather than universal. The Bluetooth necklace to be about 2” shorter or better yet, part of the hearing aids themselves.

      Verified purchase
      Price

      Reviewed Feb. 9, 2020

      Beltone charged extra for what should have been standard features. My first brand was so bad I forgot their name. This is my third hearing aid and I can honestly say it has features I didn't even realize were useful let alone an option because of my previous hearing aids. I encourage ANYONE who has had a poor experience or less than amazing hearing aid to try Widex brand hearing aids. They are a life changing experience. (Because of mine a man in another state now has hearing aids because he never realized how much he could benefit from them until I shared my video that morning.)

      Verified purchase

      Reviewed Feb. 9, 2020

      I am very happy with my hearing aids, and as a result my husband and many of our friends and relatives are also lucky enough to be wearing Widex, too. I had tinnitus and was not able to distinguish between a few letters that sounded similar. I am happy to say that since wearing Widex hearing aids I no longer have those problems.

      Verified purchase
      Delivery & Shipping

      Reviewed Feb. 8, 2020

      My hearing aid stop working and had hard time to find nearby audiologist who will accept the Widex brands and finally found one who will take my hearing aid and shipped out to manufacturer. The other was asking for payment which I should not to pay because it was under the warranty and I could not shipped out directly. It had to be done by audiologist? It was fixed by manufacturer and one thing they did not fix it was the little plastic thing was broken and they did not replace it even I requested was willing to pay for it while it is in repair and now I have hard time to pull out my hearing aid. I gave 3 star only.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Massoud, thank you for your feedback. We'd like to look into this. Can you please send us a private message with your serial number and clinic name you worked with? Thank you.

      Verified purchase

      Reviewed Feb. 8, 2020

      My Widex hearing aid has worked well. I've had to replace the wire extension, but besides that I have had no problems. I use my hearing aid to help me with my Tinnitus. I would be nice if you creating a hearing aid that could be worn to bed, because that is when the Tinnitus is the most difficult to deal with.

      Verified purchase
      Staff

      Reviewed Feb. 8, 2020

      They're great. A huge upgrade from the garbage hearing aids I had before. Literally changed my life. They do screech occasionally if a bead of sweat or a raindrop hits them in the wrong place. And once every few months they'll screech for seemingly no reason. But then I just turn them off for a while and let them dry and they're fine again. The 'paint' on the side that touches my skin is flaking off, but that's superficial.

      Verified purchase

      Reviewed Feb. 8, 2020

      I am on my third set of Widex Aids and have had 4 other brands over my 94 years of living. My Widex with their Audibility Extender 2 lets me hear birds, a clock ticking, my home security unit beeping +++. They are easy to keep clean and the batteries last a week +. I would recommend them over other brands.

      Verified purchase
      Staff

      Reviewed Feb. 8, 2020

      I have had these hearing aids for at least 6 months and have had problems the units being returned to factory 3 times. After 3rd time finally very good. The cooperation with Atlantic Audiology has been exceptionally good. They were very professional and courteous. They are an asset representing your product, for now I am happy with the performance.

      Sidney

      Online & AppStaff

      Reviewed Feb. 2, 2020

      I have had my hearing aids since June 2018, at $6000.00 for both. They work as well as can be expected, sometimes too loud, sometimes just right. At times I cannot hear what my husband say when he is sitting right next to me. Last weekend, my right receiver went out, my audiologist replaced it. This morning when I put them on, the left hearing aid stopped working, of course this is the better ear, so without it, it is not good. My audiologist is closed until Monday, so I have to be without balanced hearing all weekend. I take good care if these, but for the money I’ve spent on these, it should not break within a week of each other at less than 2 years. How Can you help that this doesn’t happen again. I get quite a bit of feedback while wearing these and in a noisy situation I can hear nothing, even using the controls in the app. I’m just disappointed in the fact they have to be fixed again. I hope this isn’t a recurring thing.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Adele, thank you for reaching out and we are sorry for this inconvenience. Could you please send a private message with your serial number and clinic name so we can investigate? Thank you.

      Staff

      Reviewed Jan. 27, 2020

      I purchased my Widex Beyond hearing aids two years ago. I have had several problems with them and had to send my left one in for repair but fortunately it was still under warranty. Now my right one does not work and I was told by my audiologist that the microphone is not working and it will have to be sent in for repair at a cost of $250! I paid $2,500 for these just two years ago and now have to pay $250. In addition I had to pay $50 for cleaning (she just used a wet wipe to wipe them down) and $75 for a new receiver for a grand total of $390! I was told this is just the normal maintenance just like you would have for a car. Well I have friends that wear other brands of hearing aids and they tell me they have never had these issues. I am very disappointed in the performance of Widex Beyond!

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Richard, thank you for reaching out and we're sorry you are experiencing issues. Can you please send us a private message with your serial numbers and clinic name? We'd like to look into this. Thank you.

      Reviewed Jan. 13, 2020

      I have been wearing hearing aids for twenty years. Seimens, Phonax and now Widex. I purchased the present Widex Evoke 330 aids in December of 2018 for $5,000. I have and nothing but trouble with them. I have rechargeable batteries and they just stop working. I've returned to the audiologist at least ten times. Today, she fixed them by changing the doors on both aids, this has happened before. I have had to send them away and wait for over a week for their return. I live 40 miles away from my audiologist. I cannot hear without the aids. When I sent them away last Fall, the said they completely rebuilt them and gave me an extended warranty. NOT GOOD ENOUGH! At this rate I'll need a lifetime warranty.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Constance, we apologize for this experience. We are committed to making sure our product lives up to quality and performance expectations. Can you please send us a private message with your serial number and clinic provider so we can ensure we successfully resolve your issues? Thank you.

      PriceStaff

      Reviewed Jan. 6, 2020

      This is my second pair of Widex hearing aids. The first pair was purchased in November of 2015. Both broke down continuously. They were polite and told me they needed service. My local hearing aid office was helpful in providing a loaner and sent my broken hearing aid in so many times I lost count. I purchased a new pair in July of 2019. It is now 6 days into Jan of 2020. Currently the right one is just dead. No sound. I’ve done everything I can to clean and replace microphone and battery but to no avail. Once again I must make an appointment and send this 6 month old expensive hearing aid in for repair. My lesson is that this product has a very poor maintenance record and creates frequent interruptions with needing service. Just disappointed with the poor track record of constant need for service yet the sound is so real like. What to do!

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Vicki, thank you for reaching out and we're sorry for any inconvenience. Could you please send us a private message with your clinic's name and serial numbers so we can look into this? Thanks.

      Customer ServiceStaff

      Reviewed Dec. 9, 2019

      I purchased top of the line rechargeable hearing aids in August 2019. Soon the left hearing aid and the charger failed. I had to return to the audiologist who sent them back to the company. After doing without for a few weeks, I returned to the audiologist a few days ago. The hearing aid now works but the repaired or replaced charger does not. As a cancer patient I find it very difficult to keep going back to the audiologist and then doing without the complete system. Online customer service was of no help.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Fred, thank you for sharing your experience and sorry for the inconvenience with your charger. If you can send us a private message with your clinic's name we can contact them to see about shipping a new charger at no cost either to their office or directly to your home, if you prefer. Thank you

      Ramsey increased rating by 2 stars.
      After a positive interaction with Widex Hearing Aids, Ramsey increased their star rating on Nov. 13, 2019.

      Updated review: Nov. 13, 2019

      With the help of the Widex representative and an extension on my warranty we were able to come to a resolution. I also learned the majority of my problem was not with Widex but really with zpower. Since Widex sold me the zpower charging system unfortunately it became their responsibility. I have gained back confidence in the Widex product.

      Original Review: Sept. 30, 2019

      I purchased my Beyond 440 with rechargeable batteries and charger about two years ago. Every few months the batteries die, probably has happened five or six times. First I was told it was the charger, which they reprogrammed, did not help. Then they sent the hearing aid and charger back to Widex and it worked for a month or two. The last time they gave me a custom Widex dryer/ charger box. It worked for about two months and one battery just died. Now they are telling me it’s the humidity in Florida, yet there are millions of people in Florida that have hearing aids without this problem. I also feel the streaming of music is inconsistent. The audiologists, at my doctor’s office who sold me the hearing aid has gone out of her way to try and find a solution. I have one more year on the warranty. I feel that Widex should at least extend the warranty.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned
      Hi Ramsey,

      Thank you for reaching out and we’re sorry you are experiencing issues. Could you please send a private message with your serial number and clinic name? Thank you.

      Price

      Reviewed Sept. 27, 2019

      Bluetooth connection was intermittent to none on the first set. On this second set, the right hearing aid depleted a new battery on a daily basis then quit in entirety. If I'm lucky, on a new battery, I can adjust the sound on the left hearing aid. Absolutely no volume in the right aid. Most frustrating on such an expensive investment!

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned
      Hi Carol,

      Thank you for reaching out and we’re sorry for any frustration and inconvenience. Could you please send a private message with your serial number and clinic name so we can investigate? Thank you.

      Reviewed Aug. 27, 2019

      Comdex will not stream music through bluetooth in stereo. It’s like listening to your music through a an AM radio. Called Widex and they said they'd forward my concern to research and development department. I can buy bluetooth speaker at a discount store that stream music in stereo for less than $20. C'mon Widex. This is 80's technology. Get with the program and update your equipment.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Marissa,

      Thank you for reaching out. We’re sorry that you are experiencing sound quality issues during streaming with the COM-DEX accessory. Could you please send us a private message with your hearing aid serial number and clinic name? We will use the serial number to evaluate if that is the right accessory for your hearing aid and possibility provide a free accessory upgrade or replacement. Thank you.

      Reviewed Aug. 7, 2019

      Purchased these to help with Hearing. They have not worked right since the day I got them. They have been turned in to Widex And they are audiologist multiple times. The last time I receive them back in the Hearing Aid piece does not even amplify, I can hear better without it then with it on. Widex Has a three-year warranty, but they have yet to do anything. I am told they replaced the entire inside parts of both the Hearing Aid and the receiver and they still don’t work.

      Widex Hearing Aids
      Widex Hearing Aids
      Pinned

      Hi Jim, thank you for sharing your experience and we're sorry to hear of the inconvenience. Though we are definitely confident we can rectify your situation to ensure you get the optimal benefit from your Widex hearing aid purchase. Can you please private message us with your serial numbers and clinic name as to work with them on an expedited solution? Thank you

      Reviewed Aug. 2, 2019

      I'm very happy with my new hearing aids. I have been able to understand what people are saying in a crowded room. That was one of my biggest problems. I have one exception, the Bluetooth. I'm not sure if the problem is my Bluetooth, my phone, wifi or what, but the sound will cut in and out. I don't really notice this when I just use the hearing aids for normal hearing. But it's annoying when you listen to music and it cuts in and out. It's mostly in my left hearing aid. This has been a problem since day one. If I could get this resolved, I would be 100% satisfied.

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      Widex Hearing Aids Company Information

      Company Name:
      Widex USA Hearing Technology
      Company Type:
      Private
      Address:
      185 Commerce Drive
      City:
      Hauppauge
      State/Province:
      NY
      Postal Code:
      11788
      Country:
      United States
      Website:
      www.widex.com

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