Sam's Club Hearing Aids Reviews

Bought my Lucid Hearing Aids at Sam's in Grand Junction, Colorado 3 years ago. Performed well, but when I went to my appointment 2 days ago, Lucid was no longer at Sam's Club. Apparently they are no longer associated so I have no way to get the hearing aids serviced or repaired. The Lucid number only lets you leave a message and when you call Sam's to complain, they have no information at all for you. They pretend they don't know what you are talking about. What a scam!!!

I purchased my first set of hearing aids from Sam’s Club 11 years ago, & they served me well for many years. When I recently realized that my hearing aid was likely too old to repair, I returned to the Sam’s Club Hearing Center on Wendover Avenue in Greensboro, NC, & spoke with my Hearing Aid Specialist, **. I was not sure what to expect, but ** immediately made me feel comfortable, cared for, & confident that I was in good hands.

I went to the Sunrise, FL location to get a hearing exam and hearing aids. The order was going on 6 weeks without an update. I called and left messages and finally went into the store to cancel the order. I tried calling Lucid directly to get an update and was told a manager would call me, which they never did. I don’t recommend them at all.

I have had my Lucid hearing aids which I purchased from the Sam's Club in Johnson City, TN for over 2 years. Unfortunately for me their hearing center is no longer opened but now you have to go to Bristol, VA. Not a huge deal but using the online scheduler from Lucid is a joke. It will schedule appointments but when you get there, the center is closed. I now call after my appointment has been scheduled to make sure someone will be there and guess what, they're closing early. Thanks for the call or the email letting me know (much sarcasm intended). The hearing aids have performed well for the most part but the customer support/audiology support is terrible! I spent almost $5000 but when my current ones need replacing I will not be purchasing another set from Sam's Club or Lucid.

I purchased a set of 32 channel Lucid hearing aids on 11/14/23 after being tested at the store. I had to exchange the first set. They were not able to communicate with a Droid via Bluetooth so the Lucid app that allows you to adjust them via phone couldn’t work. Two hearing aids cost me $1350.00. They were great. I was surprised how well they helped. The units exceeded my expectations. Then in May 2025, the hearing aids quit amplifying anything. They were like installing ear plugs. I went back to the store and was told they were working fine. The technician re-tested me and said my hearing had got worse. She couldn't get any more "adjustment" out of the 32 channel units, but she put the top-of-the-line units on me and I could hear just like I did when my old units were new. She said I would have to upgrade for her to be able to get enough channels to help.

We met with Amy yesterday at the Washington Township location! We always enjoy our visits with her. She is knowledgeable and continues to be informative and willing to answer any questions or concerns we have. You can count on a professional experience. We choose to drive from Monroe OH just to meet with her for any repairs on our LUCID hearing aids.

My Lucid hearing aids have been problematic from the beginning. The right one screeches terribly whenever the slightest of thing touches it. I can't use the phone on that ear and when people hug me they want to know what the horrible sound is from. My left hearing aid constantly is requesting a new battery. I will put in a new battery and two days later, it is asking for a new battery again. I am using brand new batteries from Sam's just as the technician suggested. These hearing aids are 13 months old. The technician will fiddle and fiddle with them, however, nothing gets resolved. I go home with the same issues I walked into the store with.

I visited Sam's Club in Edison, New Jersey for which I partake a free hearing test which exceeded my expectations. Kelly ** was not only very professional in assisting with explaining step by step every part for one to understand, also I was pleased to meet such a gracious and patient individual. I highly recommend to everyone. Thank you, Glenn

My husband purchased his hearing aids through Sam's Club in Wichita, KS and that is where we met Morgan. He loves his hearing aids and Morgan has been so helpful to him in explaining everything and showing us how to take care of them. We highly recommend seeing Morgan and wearing these hearing aids!! You will be so happy you did!!

Sam's closed the hearing aid store where I purchased the hearing aids. I cannot get anyone to answer when I call other stores in our state. Now I have 2 nonfunctioning hearing aids, which were very expensive compared to Costco.

We had always had a great experience with the former audiologist, on time & responsive. I can’t even say how much this wanted to make me pull my hair out. We had an appointment at 2:00. We were there at 1:55, not even acknowledged until 2:20. At that point she said I’ll be with you soon. Still another 7-8 minutes before we could talk to her. So disorganized, made me crazy. By the time we finally left there it was 4:35. Another person who had a 4:00 appointment was then waiting & the audiologist never even acknowledged her. I will never go back there.

These hearing aids are very good and allow me to hear well. They also cancel out the Tinnitus many seniors suffer from. They were very reasonably priced and there was a "6 months same as cash" option. Additionally, at least until COVID hit, I could take them in any time I was there and they would clean them, replace worn parts at no charge. After 2 years, they gave me a new hearing test and reconfigured the hearing aids to compensate. Very good service and attention to customer.

In the couple of months I have used these hearing aids the batteries die quickly. Usually an hour but sometimes 4 hours. Rarely longer than the four hours. Exchanged once at Sam's and still same issues. Representative of Lucid advised battery issues is a common problem with other customers as well.

The local agent has been mostly fair, but his management has not. My 93-yr old father purchased an expensive set of aids 3 years ago on a payment plan, and unfortunately they were lost. Even though he paid for the expensive loss/damage waiver, Sam's gave no credit for the loss. Dad tried to purchase new ones this month, and the same finance group said they would not allow it. This is a black-eye not only for Sam's but for Walmart as well.

Bought hearing aids for over $3500.00 and had to constantly go back for repairs. Sam’s Club is 45 each way for me. It was inconvenient to have to use my time and gas for a faulty product. Go to Costco.

I am happy to say I am using Lucid hearing aids I purchased at Sam’s Wholesale. I had Unitron aids for over 10 years. Lucid is superior in so many ways. Lucid offers features and quality much better than I had experienced. I really can’t say enough about the audiologist at Sam’s Club. Most thorough hearing exam I have ever had. She spent a lot of time fine tuning my prescription to give me the best hearing! She used the accessory parts that were just right for fitting aid to my ear. The Lucid company and engineers have developed an excellent hearing aid. It is wonderful to hear this clearly again. Now able to have conversations and hear my grandbabies is PRICELESS!

I am very happy after meet with ** at Sam`s Club Port St. Lucie (10900 S US Hwy 1, Port St. Lucie, FL 34952)! She took excellent care of myself, on teaching me ways how to to improve my hearing. She`s very knowledgeable, and experience audiologist.

I got my Liberty SIE 96s hearing aids 3 years ago. When purchased I got the 3 year extended warranty. I got this because the salesperson said that in the next 3 years, I could bring them in and exchange them for a new pair. He even said that at the end of 3 years, I could bring them in and exchange them. This cost $399.90. Normally, I never buy extended warranties.

Updated on 08/20/2020: I am so frustrated over the service we received at the closest Sam's Club, in Freehold, NJ. The Lucid hearing aids we purchased at this location give us so much trouble and we now have to travel over 1 1/2 hours away to get service as the women in Freehold was so uncooperative and rude we refuse to deal with her. And yet here we are again having to travel to Edison, NJ who has a gentleman who cannot do enough for us and doesn’t treat us like school children. Ugh another day with dead hearing aid.

Guy was OK. Just got amplified noise. Not a help with voice level sounds. Pricey at 2500. Just not impressed with the set at all. Uncomfortable with the fit in ear. Annoying after short timeline. Have to make sure Doc is in. Your and his schedule not the same.

I purchased the Liberty SIE 96 hearing aids on 8/7/18 and on 9/10/19 the right one stopped working. On 10/29/19 the left one stopped. These hearing aids cost me $1700 each and only lasted less than 14 months (conveniently 2 months after the warranty expired). I called liberty customer service and no help was offered. If you are considering this hearing aid consider another company. Liberty does not stand behind their products.

I just purchased my second set of Lucid hearing aids from Sam's Club. The representative has been extremely helpful. These replaced a set I bought at Sam's Club 5 or 6 years ago. Although the representatives have come and gone, they have always been helpful, and the hearing aids have worked fine. When I bought my first set, I also worked with the audiology department of a local university and could compare features and my hearing experience, and decided on the (then) Liberty hearing aids.

My father has been suffering with hearing problems FOREVER and attempts with other providers left him very unhappy. We stumbled across Lucid Hearing Aid Center at the Sam's Club in Sugar Land, TX (never knew there was one in the club) by accident. THANK GOODNESS WE DID! Randy, the audiologist on site, was VERY patient, thorough and caring with my father during the whole process. He explained everything in great detail and answered all questions without hesitation. Needless to say, my father is very pleased with his new hearing aids and how they fit and how well he can now HEAR!

I tried Sam's in Brandon FL thinking I may save some money. While indeed that may be true, what I also found is you give up quite a bit for just a little savings. The hearing aid technology, although ok for some, is equivalent to most major manufacturers' entry or moderate level aid which can be gotten from those manufacturers for the same price as Sam's! They do not offer the higher end technology that is prevalent at other places. Perhaps most importantly is the competency of the specialist in regards to fitting, service and aftercare.

I considered joining Costco, just to get their aids, but after my research, decided to stay with Sam's. My hearing loss came from my competitive target rifle experience since I was in 6th grade. This was mostly indoor, but outdoor during the summer months. This lasted, on a weekly basis, from 6th grade thru two years of college. During that time, I never used earplugs.

I've been trying to have a hearing screen at any of my local Sam's Clubs for about 18 months now. It hasn't been a huge priority for me and my plan was to simply stop by during one of my many visits to Sam's and speak to someone at the kiosk and possibly even get the screen done at that time. I have only once seen an associate at the hearing aid center at any of the locations while I was there. The one time, I approached the employee who couldn't help me because they were just getting ready to leave. Even then I was asked to call some 800 number to schedule my appointment.

On March the 5th I purchased the Liberty 96 channel hearing aids from Sam's Club in Spartanburg, SC for $4255. The only reason I accepted the purchase was because of the 90 day return/refund 100% satisfaction policy. I went back to Sam's on March 23 and asked for my refund. The Liberty audiologist gave me every excuse not to do that. I purchased other behind the ear hearing aids a few days ago and they are much better than those from Liberty at Sam's Club. She told me my BTE aids were not hearing aids but rather hearing analog amplifiers and that I couldn't buy hearing aids anywhere. Not true. I did indeed purchase hearing aids and they do work just like those at Sam's with the exception of having to return every week for adjustments. She made some adjustments to the aids she sold me and asked me to try them. She asked me to come back in a few days and try a $2000 set of BTEs.

I am a 1st time user of hearing aids and after much research I decided to use the Sam's Club in Janesville, Wi. Their price was $2000 cheaper than other chain stores in the area. Steve the tech spent several hours testing and fitting my aids. I left the store the same day as I was tested with my new hearing aids. After 5 days so wearing them I stopped back in because the left ear had a slight pop sound in it and Steve changed the earpiece to a larger one and the popping has gone away. The party setting on my aids is great for large groups of people.

I am at the age that I'm starting to get some hearing loss and after a few years of nudging by my wife I finally stopped in at Sam's in Tarentum PA to get a hearing test. I left with the top of the line hearing aids and have worn them ever since. Paul the specialist there sets up regular visits for cleaning and adjustments to make sure I'm 100% satisfied. Service has been great. Many of my buddies who also have hearing aids scoff at where I bought them but I ended up with better hearing aids at a lower price than they paid with better customer service.

After one year, I have had 4 over the ear hearing aids die! Each time I have to wait 5-7 days for it to be sent away for repair. They are not customer friendly! Salesman is a jerk. Went over his head to his boss when he said he couldn't do anything about the waits. He got very mad that I did that. Had the extended warranty put on my purchase without my knowledge. Very unprofessional! But glad now I got the extended because product is so poor. AVOID SAM’S!!!