MDHearing Reviews

I purchased MD Hearing Aids 3 years ago, and enrolled in the so-called "warranty" ("It covers everything!") which cost me $10 per month. To me the sound quality is no better than much cheaper aids. Right ear always charged poorly. Roaring sound. I was told to replace the cushion. I did. No improvement. The power switch on the left ear recently went out, so I called for a replacement. I was told I should have replaced some tiny parts earlier that came with the unit. Those parts have nothing to do with the power switch. I was told I could purchase these unrelated parts or buy an updated set. They wouldn't replace the defunct unit. I paid $10/mo for nothing. My advice is don't waste your money.

I purchased my hearing aids 6 months ago and now the left aid will not charge but has a loud humming sound. I called the company with some TST but that did not work and I wanted to send it in for repair/replacement which she said would cost me $140. NO!!! These are only 6 months old. She said I would have to purchase new tubes to see if that's the problem. I said new tubes will not fix the aid not charging or humming. But I felt I was extorted to purchase them. Now I have been waiting over 10 days for them to come in and still have not received them. I fell like I was scammed. DO NOT purchase from this company. They'll do everything to sell it to you but nothing if something happens to them. STAY WAY!!!!

I bought this crap in Oct 2024. Called and said they really have not helped and I was told to give them a few months for my brain to adjust to them. 🤔 They do not work. Called the 800 number. He told me there was nothing they could do. No warranty. I thanked him for taking my money and sending me crap. They are a joke. They are a joke.

I purchased in July 2024 and swapped out 2 times finally ending up with the Volt Max. These will NOT hold a charge, nor will they stay connected to my Bluetooth (which was my main request from the beginning). After 13 emails, 1 consult with the audiologist, I am still not able to use these aids due to battery fail and connectivity. I keep getting "automated" email replies form Mary B. with no solution. I've filed a complaint with the BBB and am now filing this review. They are very helpful and considerate until the 45 days are up and then you're screwed. BUYER BEWARE.

Bought the old, replaceable battery hearing aids years ago. Worked wonderfully until they broke last October. Bought new rechargeable AIR 3 hearing aids. HORRIBLE. Ten months in and they’ve replaced the original two with three more! They all have the same problem. After weeks to a few months, they quit charging. The problem starts with one of the aids losing charge in the evening. Then it finally quits charging. MD Hearing Aid customer service rep says, “Supervisors say that with the high heat we’ve had this summer. Or maybe the high humidity, it may be causing the problem. Or it could be oily skin.” REALLY? If your hearing aids have problems with any of those, it’s poor design or manufacture.

This product did not assist me with my level of hearing loss. I found the product ill fitting, not demonstratively helpful and did not pursue further wear. Despite the many, many offers of help and assistance, I was assured that I could return the product. I did ship it back with the "premium" return at my additional cost. Here I am five months later with no refund. The company does not provide phone inquiries regarding refunds. They provide a link to a site that only provides "shipping of new product" status. I will have to dispute the charge with my bank. My caution: use a Credit Card, not a debit card for purchase. Otherwise you have no recourse.

I had to return the hearing aids as the hearing tubes were hard and couldn’t be adjusted, the hearing buds were hard and hurt my ears. I believed the ad that I could return them and my money would be refunded. It’s be over a month since I returned them and there has been no refund. I’ve been in contact and am told the matter is under review. All I can say is do not trust MD Hearing, they lie

Initially, I was extremely happy with the hearing aids I purchases and I also purchased the monthly 'insurance' option for 9.99 a month. About a month after purchase, one aid quit turning on and a couple of weeks after that, the other stopped turning on. Both were cleaned as per directions, etc. I called the numbers provided on their site and calls were answered with a message that all lines were busy, please call back. Finally found another phone number that was on my credit card stmt. I left my number for a call back. I was called back, but I was in the car traveling to a Dr. appt. and couldn't work with her at that point, so we agreed on a time the next day. She never called. Pretty frustrated.

After discontinuing the use of the aids due to the tinny sound, I call MDHearing to have the tubes and warranty monthly fee cancelled. They said they would stop charging my CC. I noticed that they continued to charge me for an additional two months! I tried calling and emailing them with no replay. No wonder they receive an F from the BBB! Steer clear of MDHearing.

Even though the Website said out of stock. Was sent a link to get to the Volt Max. Person was very helpful. The Volt Max had all the requirements I needed and then some. It only has one color but it is the color I needed.