MDHearingAid

I needed to have an air aid replaced, and so far I have received the aid I bought last year. I don't recommend this company, when you need service or warranty work they can't seem to manage to get it right. Last year I purchased the Pro model and they worked really well and it's a good thing when I upgraded to the Air model I opted to keep them as backups! Due to my son's stupidity I needed the left Air replaced. What they sent was the the Pro model. After waiting a week to get the replacement I know have 1 Right Air, 2 Left Pros and 1 Right Pro. This is deeply frustrating.

I have worn the MD Air aids for more than 5 years and only needed them to be repaired once. Still have them. However, I decided to purchase the Life Core expensive ones a year ago. After six months, the left aid kept intermittently squealing/beeping. Since it was under warranty, I sent it back for repair for cost of shipping and it came back to me in the same condition. I complained to customer service to no satisfaction and returned it again for service at my cost of shipping. It was returned to me saying they found no problem with it. Yet, it still has the same squealing... to the point of others complaining about the noise.

Purchased 2 sets - 1 for me 1 for my husband. I'm dying of lung cancer and my husband has dementia. My daughter and I decided to return his because he forgets where he put it. Called in and got all the information from Scott about the RMA # and I had my daughter put it on the box. We put the newspaper around the orange case so it was secure, paid for $500 insurance. Total cost was $18 to ship. Scott calls July 25, 2019 to tell us that the box was empty. I explained it was very light but the product was in there. He just kept saying it was empty and to call him tomorrow if I find it. Really I would send a box for that amount of money empty. Now we will return the other and I will make sure all my friends do go there. I actually was spreading the news to all my church friends. Poor customer service, especially for a older person.

When my left ear Costco hearing aid quit, I bought the core for a replacement, My primary decision was based on my ability to finance them. 799 for 1 1599 for two. I cannot be sure that this model, priced the same the Costco hearing aids is as good a value. The Costco hearing aids are smaller, have more features, can be fine tuned better, offer a rechargeable options and have the receiver in the ear, all hallmarks of a quality hearing aid. That said I hear very well and while this can only be tuned on three general frequencies, I love the self service fine tuning feature. At this price, they should have a receiver in the ear. This is not my first dance with hearing aids, having worn them for 15 years.

One of the reasons that I chose MD Core Hearing Aides is that they came with software which supposedly enables one to "personalize" the aides and also to change volume, configuration etc. easily. The problem is that the software only works occasionally. It relies on a blue tooth connection and more often than not it loses the connection and then despite various trouble shooting techniques suggested by MD support agents, they won't connect. When I have complained to MD support agents, they explain that the problem might be my phone, which doesn't make sense because during the first few months of using the aides with the phone the blue tooth connection, though often slow worked. And then it worked intermittently. And now it doesn't work. And they say there could be so many different reason for the problem that they cannot recommend a fix. The fix presumably would be to improve the Lifear Software.

Customer service with this company has been a 4.5 for me. I like that the company truly offers affordable hearing aids as an alternative to commission-driven hearing aid businesses. However, my major issue with this product was horrendous feedback. The company attempts to control this problem with a variety of closed and "comfort tip" earbuds, some of them getting stuck deep in my ear canal when removing the hearing aid. My church friends get huggy and I was always apologizing to them for all the screaming feedback in their faces. Also for me, the tubing often extended beyond the end of the earbud.

I guess they keep this dirty little secret to themselves. NOWHERE do they mention that the soft tips need to be frequently replaced. After two weeks use they split and fall apart. Replacements for both ears will cost you over $31. After about 6 weeks they will notify you it is time to replace your soft tips. You CANNOT purchase these tips as a stand alone item but they only offer them as an assembly with their tubing. I find their customer service sucks and SLOW to respond to any question and/or difficulties. Brillo in TEXAS.

I was just about to spend $3000 on a widely advertised (and locally sold) hearing aid, when my wife and I came across an ad from MDHearingAid. I decided to try the Air model and could not be happier! I purchased them in July, and have only used half of my 1-year supply of batteries. I find that the tubing works best when replaced every 3 months when cleaned with the wire tool they provide. The additional cost works out to $11 per month for the tubing (for one ear). A significant saving, compared to the widely advertised brands. I heartily recommend trying out the Air model before trying the next upgrade.

I purchased my MDHearingAids 2 years ago. I got the inexpensive pro hearing aids. I did not like the warranty they had, but I try them anyhow. After a couple weeks of using them I decided It was a good purchase. After a year and a half one quit working due to my neglect. I called them about making repairs. They told me to send it back and for $50 they would repair it or replace it. The turn around time was about 3 days and they replaced it with a new one. Last week I broke the other one. Same deal $50. They replaced it with a brand new and the turnaround time was about 3 days. Couldn't ask for better service than that. My battery last about 2 weeks. Love him!

At first I wasn't totally happy with the product but since then I have had a pleasant surprise. I have been very happy with them. My hearing is not that bad. It just happens to be certain pitches. They haven't cured my problem but it has gotten better.