MDHearingAid

I guess they keep this dirty little secret to themselves. NOWHERE do they mention that the soft tips need to be frequently replaced. After two weeks use they split and fall apart. Replacements for both ears will cost you over $31. After about 6 weeks they will notify you it is time to replace your soft tips. You CANNOT purchase these tips as a stand alone item but they only offer them as an assembly with their tubing. I find their customer service sucks and SLOW to respond to any question and/or difficulties. Brillo in TEXAS.

I was just about to spend $3000 on a widely advertised (and locally sold) hearing aid, when my wife and I came across an ad from MDHearingAid. I decided to try the Air model and could not be happier! I purchased them in July, and have only used half of my 1-year supply of batteries. I find that the tubing works best when replaced every 3 months when cleaned with the wire tool they provide. The additional cost works out to $11 per month for the tubing (for one ear). A significant saving, compared to the widely advertised brands. I heartily recommend trying out the Air model before trying the next upgrade.

I purchased my MDHearingAids 2 years ago. I got the inexpensive pro hearing aids. I did not like the warranty they had, but I try them anyhow. After a couple weeks of using them I decided It was a good purchase. After a year and a half one quit working due to my neglect. I called them about making repairs. They told me to send it back and for $50 they would repair it or replace it. The turn around time was about 3 days and they replaced it with a new one. Last week I broke the other one. Same deal $50. They replaced it with a brand new and the turnaround time was about 3 days. Couldn't ask for better service than that. My battery last about 2 weeks. Love him!

At first I wasn't totally happy with the product but since then I have had a pleasant surprise. I have been very happy with them. My hearing is not that bad. It just happens to be certain pitches. They haven't cured my problem but it has gotten better.

I received the LUX aids quickly with a years supply of batteries. I find the batteries last 2 weeks. I used the 4th program in a noisy restaurant and they made it much easier to converse. I previously used the AIR aids, and while good, these are really worth the upgrade. I got the upgrade because I had worn them into the shower! I had been happy with them for years, so went back to replace them and upgraded instead.

I received my hearing aid 3 weeks ago, they are very easy to adapt to, after two days I did not even realize they were there. My wife really loves them. She no longer has to wear earplugs when I'm watching TV. I do have a slight problem keeping them in my ear because not only do I wear glasses but oxygen too. They said they sent me a year's worth of batteries, but I have to change them every 5 days and I don't think these will last a year. I am going to try different ear pieces to see if I can get them to stay in my ear better, but other than that they are GREAT!!

When I received the hearing aids I immediately tried them. The right worked so wonderfully. The left had a high pitched tone that was very uncomfortable. I phoned customer care and they told me to change out the tube to the larger tube. I did that and the high pitched tone continued. So it is my feeling that from the get go that the left aid had something wrong with it.

I have had these for 3 months now. Have never worn hearing aids before. So far these work great. I don't know that I'm wearing them. Did not get my one year batteries. Notified MD. Within a week received the rest of my batteries and a set of earbuds to try. My wife loves that I bought them. I had trouble understanding what people were saying when watching TV. So far these aids are great. Would recommend them.

I have been using the air model for at least 2 years. I have 2 used Siemens and another used name brand. The MD works the best. I hear what you are saying about background noise. The earplugs they use now work great. I have had 2 friends that I recommended the MDHA to and they are also very pleased. I was thinking of upgrading to the newer model.

I ordered and paid for left and right Volt hearing Aids from MD Hearing Aid about 1 year ago. The Volt model was a rechargeable model which worked very well for me, since all that was required was to recharge it at night while sleeping, and it was easy to set and adjust to my hearing disability. MD hearing company sent me a notice that the Volt rechargeable model had a recall for all rechargeable models because of a danger of those models catching fire while re-charging and advised me to return and they would replace it with a better more advanced model, the (LUX) which would require batteries, and I would never need to purchase batteries for it because I would be granted lifetime battery replacement for them by MD Hearing Aid.

I have had my MDHearingAids for 4 years now. I bought two of the digital-air aids and could not be happier. My hearing loss, while somewhat minor compared to people with severe problems, was such that I could not hear nighttime insects at all and constantly asked people to repeat things, many times two, three times or even more. My hearing loss was affecting my job. No way could I afford the expensive ones sold by the local hearing hucksters. I didn't even want to spend the comparatively small amount for what the company called actual hearing aids, thinking they wouldn't be any good for such a low price. But they had a good return policy so I took the chance.

I purchased the low end hearing aids knowing it was a gamble. I returned them after five weeks expecting the full refund as advertised. I received a 80% refund of the purchase price due to, as I found out later, not having a RMA #. Called customer service to straighten out the problem as there is no mention of a RMA # in the ad and how would anyone know about one. Person named Raymond informed me that the RMA issue was on the back of page two of the return policy sent with the aids. I find it very unfair, and deceptive to expect customers to scour the return policy in search of possible loopholes to the return policy in the printed ads. I explained to Raymond how sneaky I found their policy for returns, he said that they lost money on returns and keeping the 20%, however shady, helped defer losses. Basically, better than the customer lose money than the company.

Due to my very peculiar hearing problem I had to return the hearing aid to MDHearingAid, but my experience with them has been very pleasant, thus the 4 stars. Turns out that "one size fits all" doesn't work very well from me, so reluctantly I'll have to spend a small fortune on a customized aid. The quality and design are superb - far superior to the various PSAs sold for not much less. Returning the hearing aid was simple and fast, the customer service rep was very professional, and my PayPal account was credited immediately for the full amount. No restocking fee here.

I received a flyer on MD Hearing Aid and was seriously considering purchasing two sets for both myself and my mom. Mom has had one from Costco which cost almost $2K and I am beginning to have some hearing issues myself. The flyer gives such glowing remarks about this aid. After reading some of the reviews, I definitely see that YOU GET WHAT YOU PAY FOR. I was trying to save some money but I see that it is best not to go cheap because you won't be satisfied.

Customer service with this company has been a 4.5 for me. I like that the company truly offers affordable hearing aids as an alternative to commission-driven hearing aid businesses. However, my major issue with this product was horrendous feedback. The company attempts to control this problem with a variety of closed and "comfort tip" earbuds, some of them getting stuck deep in my ear canal when removing the hearing aid. My church friends get huggy and I was always apologizing to them for all the screaming feedback in their faces. Also for me, the tubing often extended beyond the end of the earbud.

I ordered one Pro model on July 5, 2017. After receipt, I used the hearing aid in my left ear for 3 weeks. With the volume set at 1.5 or higher, the feedback was intolerable. On July 31, 2017, I sent the following request in accordance with their Return Policy: "I used the Hearing Aid for the last three weeks. At a volume level of 1.5 the feedback was terrible. I would like a RMA and instructions for return. Thanks."

On April 10th, I contacted this company to order a new hearing aid. I had previously had one which had been lost. It performed well for me. I chose to order a battery unit rather than my original rechargeable model. The agent noted that I was an existing customer and said that she would get a 15% discount on the new unit since I was a loyal returning customer. Since I was having connection tubing sent each quarter for the old unit, she said that I would be contacted that afternoon to switch the tubing replacements to the new model (which was different). She was very nice and seemed thorough. Then I received the email acknowledgement with no discount; and through almost 5:00 PM the following day, no one ever contacted me about the tubing switch.

When one cannot afford the $3-4K price of the major brands I have found the MDHearingAid I bought about 15 months ago deliver adequate hearing support under most conditions. Like some other reviews I have found that they do not work as well in noisy surroundings even with the 3rd stage filter selected. I also have found that the telephone connection does not work well with my iPhone. It is better to just use the iPhone ear pods without the hearing aids. They have helped my moderate hearing loss in most conditions. I have also found the service to be quite responsive. They immediately without resistance replaced two hearing aids after about 6 months of use when it they seemed to not work correctly.

I purchased these hearing aids about 18 months ago. They have served me very well and meet all my expectations. I have read the negative reviews on this site and believe I can accurately guess at what is causing the problems. Thus, the reason for this review. These hearing aids are very prone to blockage of the ear cones by wax or dead skin, even though it's not obvious when you look at the cone. I have had the device seem to go dead at times and replacing the battery had no effect. I then ran the cleaning rod through the tube and function was immediately restored. Also, properly setting the volume control is critical to controlling squealing. If you have it set too high, you are going to get feedback, it's that simple. Just read the manual when you get them and abide by it. The hearing aids are phenomenal for the price. I have just ordered the new comfort tips and am looking forward to receiving them.

For a few years every now and then a family member places a flyer for hearing aids someplace where it jumps in-my-face. So this morning I went to the site and looked at their products. BUT, I am of an age where I suspect EVERYONE, so I do my homework. I went to the BBB site for Chicago since the address on the company site listed Chicago as its address. Nothing found. NADA!? I then did a search on "MDHearingAid complaints" and started getting a pretty good idea of what others have endured. I like this Consumer Affairs site. I read reviews by customers and decided NOT to throw money away.

It's important to know that the reason for all the glowing 5-star reviews on the company website is that they accept nothing less. The website responds "try again later" when a reviewer attempts to submit a lesser rating; yet when an identical review with the coveted 5 stars, the site has no problem accepting it. MD Air, therefore, is dishonest from the start.

After two years, my right aid went out due to a disconnect between the tube and the piece that attaches to the body of the device. I sent away for both right and left repair kits - tubes and ear buds. To my amazement, I was billed over $30 for two cheap pieces of plastic, one of which didn't even fit the (right) device as it seemed to have been put together upside down. From what I have read about EpiPen and Valeant, I would have to include MD Hearing Aid as another of the vultures that bring disgrace to our medical system.

I bought the MD Hearing Aid set and I don't suggest anyone else wasting their money on aids that don't work right and the help you get is incompetent. They couldn't care less except to get your money.

I bought the MD Air with 1 year protection plan. I kept these hearing aids two weeks past their trial period. I wanted to give them a little more time before returning them. The feedback got worse over time and even one of the hearing aids wasn't recognizing there was a battery in it (wasn't turning on). They started to get worse the more I used them. They also weren't working for me they way I was hoping. They didn't amplify speech that produced clarity, all they did was amplify high frequencies so that someone crumbling paper next to me during an office meeting was unbearably loud. I contacted their customer service and asked to speak to a manager. He absolutely refused to accept a return, even if I absorbed 50% of the cost (which I offered).

Does not work well in noisy places like restaurants or with high pitched female voices. Needed earphones to watch TV. Does not work well with telephone use. Under most hearing conditions they were satisfactory. Much better than nothing. Long battery life. Had mine about a year and had zero problems.

I purchased a set of AIR hearing aids from MD Hearing Aid about a year ago. I had some "name brand" (expensive) aids for years. I have high range loss and am middle aged. The MD Airs performed better than the others I have had. They have held up well. The batteries last weeks, and I have had great support from customer service. I have several friends who paid for the name and found that the MD's work as well or better. Read reviews but get some and try them, some reviewers are not fair in their expectations. This is a quality instrument and will help many IF they read and follow instructions and take time to acclimate. (About a week.) All I know is they work very well for me!

They worked fair, but tubes were kinked and couldn't hear in noisy environment, even with 4 adjustments. Calling got me nowhere as reps. had NO understanding of problems, but e-mail got me new tubes twice. When I saw the ads for new FIT I thought having in ear and NO tubes blocking ear canal would be a big benefit. They also said they improved outside noise distortion and new technology for better voice recognition.