MDHearingAid

I waited the correct amount of trial time and then sent an e-mail asking if I could just return the left aid. No response from them. I sent another e-mail to them and got no response. I then went to their website and gave the same information that I sent in the e-mail with a little added information. That if I did not hear from them in two days that I would file a claim with my credit card company. Well within an hour I received a response in my e-mail box saying that I had to phone them to receive my RMA. So I did and I returned them both. This is unfortunate that they made me angry so that I did not want any of their products, even though one worked well. Hopefully if you order the aids they will both work as well as my right one did.

I was very happy with the Volt rechargeable model and did not send it back for the Lux replacement right away, but they kept insisting that I send it back because of dangers it might cause by catching fire while charging, so I finally decided to send it back for what they claimed to be a better and superior model called the Lux. Well I greatly regret sending back The rechargeable model the (Volt) because it is very hard to adjust the volume, eats batteries like Pac-Man and the batteries fit very loosely in the battery door and are very easy to lose when opening the battery door when removing from the ear. Also they whistle extremely loud when your head gets near anything, practically all day long.

I have called the company several times asking for help and for renewal batteries, and have been told the box of batteries they sent when I first received the hearing aids should last for at least a year. I tried to explain to the agent I spoke with that the batteries only last for 1 day and each day I have to replace them with two more every day of use.

The agent scolded to me for shouting and threatened to end the call, which I didn't believe I was doing, but I was trying to be honest and explaining the truth. Then he told me I would have to find the two coupons that were originally included in the box with the hearing aids to receive more batteries which I never received in the original box they were shipped in. Then he promised to send me 24 batteries and I should find the coupons which I tried to explain they were never sent. I do not recommend MD Hearing Aid to anyone for any hearing impairment, save your money and find a reliable hearing aid company that is reliable and honest.

When I 1st put them in I was amazed at how natural the sound was; not at all electronic at all! Took me a couple of weeks of trial and error using the different size and shape earbuds they provided, but finally settled on my earbuds and the level to set the volume and the best setting for my work environment. I wear them every day from when I wake to when I go to bed. My wife was declared deaf in one ear due to an operation for a brain tumor; told she would never hear in that ear again. With her MDH digital aid she actually can hear... Not perfectly, but the aid is a big help.

I recommended them to a friend. His wife said I saved their marriage! My sister has one as well. Everyone I personally know with the expensive variety doesn't seem all that happy and only wear them occasionally. I feel I could give the company some instruction on giving their customers better instructions for use and care, but I can only say for the price I can live with any small or petty issues. If it was not for this company I would not (could not) have hearing aids because the cost from the locals is out of my league.

I'm wondering about some of these 5* reviews, are they really "verified buyers" or it could be that the aid did work for them. The WORST of all that made me decide not to buy is the bad CUSTOMER SERVICE, NOT HONORING RETURN POLICY and STALL TACTIC by offering to send extra tubing, etc. You'd think that a company would be responsive to so many negative reviews having to do with their CUSTOMER SERVICE which should be an easy fix. But this also tells me that the company itself trains its employees to perform just as they are; i.e., negatively which means the company puts profit ahead of customer satisfaction.

Their response was a "stall tactic" and read as follows: "Thank you for contacting MDHearingAid Product Support. Your satisfaction is guaranteed, and you may return your hearing aids, but before we get to that part, we would like to suggest trying the traditional tubing for more gain. The wider tubing will allow more sound to enter the ear canal without the annoying feedback you are experiencing now. If you have a hearing test, you may email it to us or fax it so that our Audiologist and Physician can review it and help you with your specific situation.

Many issues often have a relatively simple solution that can help you get the most out of your MDHearingAids and save hundreds or thousands of dollars compared to traditional hearing aids. The more information we have, the better able we will be to investigate this issue and provide the product support necessary for you to get the best result from your hearing aid. If we cannot help your particular situation, we will provide further return instructions. Please contact us here if you have any additional questions or concerns.

Thank you again for your business; we greatly appreciate it. Have a great day! Mary. MDHearingAid Product Support". I have again requested a RMA as follows: "I tried the traditional tubing but was not satisfied with it either. Please provide me with the RMA and instructions for return. I am no satisfied with this product." Their Return Policy appears to be deceptive.

This is no type of customer service when spending hundreds of dollars on something. I even sent an email to customer service questioning why I never got the discount (my AMEX was charged within an hour of my order) and why no one had called. In this era of texts, cell phones, emails and computer efficiencies using the old "24 hour" excuse is sadly out of date. They charged my card and shipped the new hearing aid before the day was over but failed to contact me as promised, failed to initiate the discount and failed to answer my questioning email to customer service. They have their priorities backward!!!

I called the next day, the 11th, and after arguing with a different agent they finally issued a credit and answered my email about the tubing switch. To the agent's credit, she did call me back to confirm that the credit was issued. People should not have to call to follow up with a manufacturer. It's the other way around. MDHearingAid states that their units can be returned for any reason within so many days. After this experience, I seriously doubt that it would be as smooth as they state.

The other common issue is with the hearing molds. It is recommended that they be replaced relatively often and cleaned regularly, meaning about once per week. This always clears up reduction in hearing quality. They are also sturdy, surviving many drops and even a number of shower forgets. I do wish they could improve the sound quality and filtering system but one gets what is paid for. For the money and value of use I recommend trying them.

Something still did not click. Not sure what it was. I looked at the MDHearingAid site again and noticed an A+ BBB rating posted on the site which did not jive with what I had just encountered on what I will call the real BBB site. So, I clicked on the BBB logo and was taken to what appeared to be a BBB site. I started wondering what was going on, so I again entered the company info and city into the form, but this time I was given a warning about an unsecure form, so I canceled the submission.

I retired from the IT field so I know rotting fish when I smell it. It was then that I noticed on the Consumer Affairs site that Detroit was the listed address of this company. I also noticed that some medical person posted her analysis of the company as "goodie goodie". So, I am giving you my take of what I have experienced this morning and I would not throw $1100 out the window on something guaranteed for 90 days. I also did not like the wording of their warranty, "they will determine if the unit is faulty and if they are liable". I wish consumers would take just a little time to research companies and products BEFORE they throw hard earned money out a window into a 90 mile an hour wind. Go with your gut. It reacts for a reason.

I've had the same problems as all the other reviewers giving them 1 star. The aids very simply don't work at all well. The screaming feedback verges on painful, occurs very often and unpredictably. Just touching my head or getting near another person sets it off. They fit so poorly that one mysteriously fell off my ear, never to be seen again.

MD Air doesn't honor their warranty no matter what the reason for trying to return them, as described by other reviewers. Just as I'd given up hope of ever seeing my wasted money again, I received an email: "WARNING: Your warranty is about to expire." I called to explain (again) that the aids were defective and asked for instructions for returning them. The response? "Oh, that manufacturer's warranty doesn't really mean anything. We just contacted you to see if you'd like to buy a 2-year extended warranty." I suppose they believe that any customer stupid enough to have dealt with the company is likely stupid enough to spend even more money for a manufacturer's warranty that, by their own admission, is worthless. I agree wholeheartedly with my fellow 1-star reviewers: Don't waste your money!!

Updated on 10/25/2016: Subsequent to my review, I was contacted by the owner of the company. The complaint was settled to my satisfaction.

I had no use for the hearing aids and mailed everything back to the company saying to please offer a refund of some kind. The manager I spoke to was a little passive aggressive and mailed my hearing aids right back to me without asking to discuss the situation again where we could come to an agreement. He said because I was past the trial period there was nothing he could do.

This was the worst customer service experience I ever had, and I partially blame it on the industry not having enough competition so they can enforce rules that don't make sense. Furthermore, the manager consulted with their on site 'audiologist' who requested my 'audiogram'. She came to the conclusion that the hearing aids should be working for me just fine, but both of them managed to completely avoid my claim that the hearing aids were producing feedback that made my tinnitus worse. Aside from me being upset that they wouldn't waive the trial period, I would have to say that the hearing aids aren't as good as the more expensive ones.

This sounded like what I needed, so I tried to trade-in for them, but nothing doing, so I purchased a pair for $995.00 and they came with a 60-day guarantee of satisfaction. (90 % if returned less than 21 days because they want you to give a long trial they say). When I rec'd. them I tried putting the right one in ear and what a noise it made. I tried different volumes, but same noise only more or less louder. I tried the left one with the same result. (They sent 3 different sized domes which they said would be needed in extreme cases) which blocked the canal which I tried to avoid.

I had one stick in my ear because it was so tight, and Dorothy had to use tweezers to remove and all in all spent over an hour trying all different things it listed to try, and ended up with a headache and 2 sore, swollen ear lobes. (I let my wife see if she had better luck since she also wears hearing aids, and she yanked it out of her ear immediately screamed and threw it on table).

Being Sat. I didn't try calling and waited until Mon., expecting to get some kind of explanation, or advice, but no, only alibis telling me I needed to keep trying until I got used to them. They would shift me to different reps. who were supposed to be knowledgeable, but same thing. I called a couple more times on Wed. to see if they don't have a Product development dept.

After a long hassle, the girl said she would transfer me. I finally got to speak with a Nicholas who said he would check what was wrong and indicated it was new and they were getting a lot of complaints. He finally said they would need to take it under advisement and someone would call me back within 4 days. (I waited 6 and NO call back so I tried calling for a Nicholas, and they wanted to know why, which I explained and found Nicholas to be just another answerer.

After more call-backs and transfers I found they have NO one with any product or technology experience in Chicago. (Where all calls go to). I contacted Capital One to intercede since it was their c. c. I used. They did, and we finally were assured I could return and no re-stocking fee would apply. I have returned as per their instructions to Detroit, Mi. which is apparently the company is located, Not Chicago, Il. CAPITAL ONE has agreed to stay on top of this to get at least the charge refunded, but that is only a part of my frustrations after all this wasted time and energy. (I would have gladly accepted a simple explanation of what the problem is, but no one would give it).