Consumer Complaints and Reviews
It's important to know that the reason for all the glowing 5-star reviews on the company website is that they accept nothing less. The website responds "try again later" when a reviewer attempts to submit a lesser rating; yet when an identical review with the coveted 5 stars, the site has no problem accepting it. MD Air, therefore, is dishonest from the start.
I've had the same problems as all the other reviewers giving them 1 star. The aids very simply don't work at all well. The screaming feedback verges on painful, occurs very often and unpredictably. Just touching my head or getting near another person sets it off. They fit so poorly that one mysteriously fell off my ear, never to be seen again.
MD Air doesn't honor their warranty no matter what the reason for trying to return them, as described by other reviewers. Just as I'd given up hope of ever seeing my wasted money again, I received an email: "WARNING: Your warranty is about to expire." I called to explain (again) that the aids were defective and asked for instructions for returning them. The response? "Oh, that manufacturer's warranty doesn't really mean anything. We just contacted you to see if you'd like to buy a 2-year extended warranty." I suppose they believe that any customer stupid enough to have dealt with the company is likely stupid enough to spend even more money for a manufacturer's warranty that, by their own admission, is worthless. I agree wholeheartedly with my fellow 1-star reviewers: Don't waste your money!!
After two years, my right aid went out due to a disconnect between the tube and the piece that attaches to the body of the device. I sent away for both right and left repair kits - tubes and ear buds. To my amazement, I was billed over $30 for two cheap pieces of plastic, one of which didn't even fit the (right) device as it seemed to have been put together upside down. From what I have read about EpiPen and Valeant, I would have to include MD Hearing Aid as another of the vultures that bring disgrace to our medical system.
I bought the MD Hearing Aid set and I don't suggest anyone else wasting their money on aids that don't work right and the help you get is incompetent. They couldn't care less except to get your money.
I bought the MD Air with 1 year protection plan. I kept these hearing aids two weeks past their trial period. I wanted to give them a little more time before returning them. The feedback got worse over time and even one of the hearing aids wasn't recognizing there was a battery in it (wasn't turning on). They started to get worse the more I used them. They also weren't working for me they way I was hoping. They didn't amplify speech that produced clarity, all they did was amplify high frequencies so that someone crumbling paper next to me during an office meeting was unbearably loud. I contacted their customer service and asked to speak to a manager. He absolutely refused to accept a return, even if I absorbed 50% of the cost (which I offered).
I had no use for the hearing aids and mailed everything back to the company saying to please offer a refund of some kind. The manager I spoke to was a little passive aggressive and mailed my hearing aids right back to me without asking to discuss the situation again where we could come to an agreement. He said because I was past the trial period there was nothing he could do.
This was the worst customer service experience I ever had, and I partially blame it on the industry not having enough competition so they can enforce rules that don't make sense. Furthermore, the manager consulted with their on site 'audiologist' who requested my 'audiogram'. She came to the conclusion that the hearing aids should be working for me just fine, but both of them managed to completely avoid my claim that the hearing aids were producing feedback that made my tinnitus worse. Aside from me being upset that they wouldn't waive the trial period, I would have to say that the hearing aids aren't as good as the more expensive ones.
Does not work well in noisy places like restaurants or with high pitched female voices. Needed earphones to watch TV. Does not work well with telephone use. Under most hearing conditions they were satisfactory. Much better than nothing. Long battery life. Had mine about a year and had zero problems.
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I purchased a set of AIR hearing aids from MD Hearing Aid about a year ago. I had some "name brand" (expensive) aids for years. I have high range loss and am middle aged. The MD Airs performed better than the others I have had. They have held up well. The batteries last weeks, and I have had great support from customer service. I have several friends who paid for the name and found that the MD's work as well or better. Read reviews but get some and try them, some reviewers are not fair in their expectations. This is a quality instrument and will help many IF they read and follow instructions and take time to acclimate. (About a week.) All I know is they work very well for me!
They worked fair, but tubes were kinked and couldn't hear in noisy environment, even with 4 adjustments. Calling got me nowhere as reps. had NO understanding of problems, but e-mail got me new tubes twice. When I saw the ads for new FIT I thought having in ear and NO tubes blocking ear canal would be a big benefit. They also said they improved outside noise distortion and new technology for better voice recognition.
This sounded like what I needed, so I tried to trade-in for them, but nothing doing, so I purchased a pair for $995.00 and they came with a 60-day guarantee of satisfaction. (90 % if returned less than 21 days because they want you to give a long trial they say). When I rec'd. them I tried putting the right one in ear and what a noise it made. I tried different volumes, but same noise only more or less louder. I tried the left one with the same result. (They sent 3 different sized domes which they said would be needed in extreme cases) which blocked the canal which I tried to avoid.
I had one stick in my ear because it was so tight, and Dorothy had to use tweezers to remove and all in all spent over an hour trying all different things it listed to try, and ended up with a headache and 2 sore, swollen ear lobes. (I let my wife see if she had better luck since she also wears hearing aids, and she yanked it out of her ear immediately screamed and threw it on table).
Being Sat. I didn't try calling and waited until Mon., expecting to get some kind of explanation, or advice, but no, only alibis telling me I needed to keep trying until I got used to them. They would shift me to different reps. who were supposed to be knowledgeable, but same thing. I called a couple more times on Wed. to see if they don't have a Product development dept.
After a long hassle, the girl said she would transfer me. I finally got to speak with a Nicholas who said he would check what was wrong and indicated it was new and they were getting a lot of complaints. He finally said they would need to take it under advisement and someone would call me back within 4 days. (I waited 6 and NO call back so I tried calling for a Nicholas, and they wanted to know why, which I explained and found Nicholas to be just another answerer.
After more call-backs and transfers I found they have NO one with any product or technology experience in Chicago. (Where all calls go to). I contacted Capital One to intercede since it was their c. c. I used. They did, and we finally were assured I could return and no re-stocking fee would apply. I have returned as per their instructions to Detroit, Mi. which is apparently the company is located, Not Chicago, Il. CAPITAL ONE has agreed to stay on top of this to get at least the charge refunded, but that is only a part of my frustrations after all this wasted time and energy. (I would have gladly accepted a simple explanation of what the problem is, but no one would give it).
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
MD Hearing Aid was started by an Ear, Nose, & Throat doctor, Sreekant Cherukuri, in Chicago, IL. Dr. Cherukuri’s idea was to create the highest-quality hearing aid at the lowest possible price so no patient loses the opportunity to improve his or her quality of life by using a hearing aid. The MD Hearing Aid line amplifies sounds associated with the human voice and decreases sounds associated with noise.
- Value: This product costs the same as a low-cost hearing aid but delivers the same quality as more expensive versions.
- Personal attention: The customer service team is attentive and personable.
- Easy to use: While many more advanced hearing aids require a break-in period, MD Hearing Aids can be worn right away and don’t need a long period of adjustment.
- Generic: These hearing aids are not programmable, so they’re not good for wearers who have hearing loss in very specific spectra.
- Noise filtration: While these hearing aids are good at amplifying sound and speech, they’re not as good at filtering out background noise.
- Best for Aging listeners and people with progressive hearing loss.
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MD Hearing Aid Company Profile
- Company Name:
- MD Hearing Aid
- 18447 W. 8 Mile Road
- Postal Code:
- United States