Costco Hearing Aids Reviews

I went to Costco Hearing at Dartmouth Crossing in early February of this year. As I filled out an application form, I watched and listened to the many things going on in the fairly crowded waiting room. Customers bringing in a hearing aid because a wire broke. Getting their free disposable accessories needed for hearing aid maintenance. Technicians coming out immediately – yes, immediately - to help out customers who needed support. And a couple of employees on the phones doing the kind of job of taking calls and providing information and booking appointments at a skill level that was almost awe-inspiring.

I handed in my application and asked about wait times. One of the phone workers turned to me and said that she had just gotten a cancellation and there was an opening for the next day at 12:45. And I met Martin ** who was to handle the assessment of my badly damaged hearing, explain what Costco could provide, some technical information in common terms, and on February 22 I returned to pick up my hearing aids. He was every friendly and attentive. He made certain I understood how the new hearing aids worked and how to maintain them, and I was soon to learn as I left and returned home and spent the next couple of days doing the things I usually did that the new hearing aids had changed my world for the better.

I returned home today from the one-month re-assessment interview, which went quickly because my hearing aids had performed far beyond my expectations. I do not need a remote, or blue-tooth connectivity. My lifestyle is mostly simple and uncomplicated. And the quality of life has been improved incredibly. Martin, who does not earn a commission, but is on salary – as are his co-workers – was a treat to deal with. He recalled details from our two previous sessions. We chatted about many other topics of common interest. There was a warmth and true concern that I receive the very best service that could be provided. And I have no doubt at all that Costco has ensured that all of Martin’s co-workers are of the same superior quality as I have always found in my purchases from the warehouse adjacent to the Hearing operation.

Now I am going to upgrade my aids to try the latest aids with AI. I will be using Costco even though I will have to drive about 80 miles to get to my nearest Costco. The difference is worth the drive and time. To be fair our Daughter and her husband live in Tomball Tx so can use her local Costco for adjustments and repairs during our regular visits if needed. Now that the current generation aids can be adjustment remotely this is much easier.

I've felt that who does the hearing test, fitting and most importantly, tweaking settings and resolving issues, after your purchase, can vary depending on who does that phase of getting you set up for a great experience. None of the staff are true audiologists, but, the over-all expertise and certifications the Costco techs have should be ample for you and also save you much cost over going to a professional audiologist and hearing center. The brands and models Costco has are amongst the best rated available. The mix they offer for in, behind and invisible hearing aids, based on your degree of hearing loss, is excellent.

My only gripe is due to Costco Hearing becoming so popular now, getting in sometimes for an issue or need to have your programs adjusted, can take 2-3X the time it did compared to my previous set of hearing aids. Be prepared for that, but, your individual Hearing Center may be better or worse, depending on how well staffed they are and the size of their client base as well as if some of the staff have been there for several years or more and know the ropes, so-to-speak. I always try to schedule my visits with the senior staff member there who is basically, in charge of staff. They have the most knowledge and expertise to address making adjustments to your programs and avoiding too many return visits to get things right!

With free hearing tests at Costco (which back for my first set of hearing aids there, compared perfectly to another hearing test I had done by a pro audiologist at my local hospital), no additional charges for follow-up appointments of supplies for your hearing aids (domes, wax guards, support stems, now receivers and/or tubes, etc), the over-all investment you will make will be much less than a professional Hearing Center. Those stand-alone Hearing Centers, unlike Costco, typically charges you for anything done or purchased following the purchase of your new hearing aids. It adds up quickly. 4 hearing aid sets ago, I used my local Hospital's hearing center for hearing aids and it was 2X the cost of Costco! You've got nothing to lose, I suggest trying Costco and getting your free hearing test, but, also to get a professional audiology hearing test done as well to compare results and confirm where you stand for your loss of hearing.