Costco Hearing Aids Reviews

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About Costco Hearing Aid Center

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Costco Hearing Aid Centers are located across the country and offer hearing tests, fittings and maintenance from five manufacturers, including its own Kirkland brand. Customers can choose between basic hearing aids and high-end, feature-rich hearing aids. Costco’s prices are among the lowest in the industry, and it offers a 180-day return policy for all hearing aids.

Pros
  • Bluetooth-compatible
  • 180-day return policy
  • Free testing and fitting
  • Warranties on all hearing aids
Cons
  • Must be a Costco member
  • No payment plans

Featured Reviews

AZ
Verified purchase
I have had hearing aids for ten years using three pairs before Costco's... These Kirkland for $1600 are great. I can hear my wife, the TV, and conversations. Before, I could hear ...

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ID
Verified purchase
We went to the Costco hearing aid center... The staff was professional, courteous, very knowledgeable and honest. I did a lot research about hearing aids and can confidently say t...

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About Costco Hearing Aid Center

Costco has more than 540 stores in the United States, and many of these locations have hearing aid centers. The company sells low-priced hearing aids for people of any age who have mild, moderate, severe or profound hearing loss. Costco also provides free hearing tests, fittings, loss and damage coverage, maintenance and repair. The company stocks a variety of hearing aid accessories, including transmitters and microphones.

Costco hearing aids brands

Costco sells hearing aids from Philips, ReSound, Phonak and Rexton along with its Kirkland brand. These brands offer a wide variety of hearing aids, including open-fit and completely-in-the-canal devices.

Costco’s hearing aids come with features like noise reduction technology and Bluetooth compatibility that allows your hearing aids to double as headphones. All Costco hearing aids connect to smartphone apps and accessories.

Costco hearing aid prices

The cost of Costco hearing aids ranges from $1,499 per pair on the low end to $2,999 per pair on the high end. Prices vary depending on the features, technology and type of hearing aid you choose. For example, in-canal hearing aid models may cost $2,999 or more per pair because they require custom molds. Hearing aids with Bluetooth capabilities also cost a few hundred dollars more.

Costco hearing aid brandsCost
Kirkland Signature 9.0$1,499 per pair
Philips HearLink$2,499 per pair
ReSound Vida$2,499 per pair
Rexton Adore$2,499 to $2,999 per pair

Costco doesn’t offer financing options. Sales and discounts on hearing aids at Costco are also rare.

How to buy hearing aids at Costco

To buy hearing aids from Costco, first make sure your membership is up to date, then book an appointment for a free hearing test. If you’re shopping in a store, you may be able to get tested without an appointment.

A hearing aid professional determines the extent of your hearing loss by doing a series of tests. After testing, the professional fits you for your hearing aids by selecting devices that match your type of hearing loss, the shape of your ear and your lifestyle.

You can choose to buy hearing aids right then or take some time to research the different brands and types that Costco sells. It typically takes Costco two weeks to ship your hearing aids after you order. You can return hearing aids bought at Costco within the 180-day trial period for a full refund.

Costco hearing aids FAQ

What is Costco’s return policy for hearing aids?

Costco has a 180-day full-refund return policy for hearing aids.

Does Costco sell hearing amplifiers?

Costco does not sell hearing amplifiers. Hearing amplifiers boost all sounds around you and are intended for people without hearing loss. Hearing amplifiers are not hearing aids and should not be used by people who are hearing-impaired.

Does Costco offer a trial period for hearing aids?

Costco has a 180-day money-back guarantee return policy on its hearing aids, so you can use that time to decide whether you like your hearing aids risk-free.

How long do Costco Hearing Aids last?

Costco hearing aids last anywhere from five to eight years. Costco's Kirkland hearing aid batteries last between four and eight days, depending on how long you wear your hearing aid each day.

Are Costco hearing aids good?

Yes, Costco is a good choice for many people shopping for hearing aids. Costco carries premium hearing aids from four of the top brands in the industry, as well as its own Kirkland brand of hearing aids. Costco hearing professionals are there for you during the entire process, from initial testing to follow-up appointments for maintenance and cleaning. Costco hearing aids are best for anyone who wants to buy hearing aids at an affordable price and have all their hearing needs taken care of in one place. Unfortunately, you must be a Costco member to take advantage of these low prices.

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Costco Hearing Aid Center Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 4, 2025

    I have had a Costco membership since 2012. A family of two, my wife and I do not spend a lot at Costco. But overall, I can count on Costco for high quality produce, other prepared food and cooking supplies, and clothing. I tried hearing aids in the late 1990s. A well-known company. The hearing aids were ineffective and very expensive. They went into a drawer – where they remain – almost unused. When I heard about Costco Hearing, I had a spark of optimism. I have been hearing impaired since 1969. I was at a disadvantage in almost all group setting during conversation. I do have great wireless headphones for television listening, but that cuts me off from communicating with others in the same room as we share television and movies together.

    I went to Costco Hearing at Dartmouth Crossing in early February of this year. As I filled out an application form, I watched and listened to the many things going on in the fairly crowded waiting room. Customers bringing in a hearing aid because a wire broke. Getting their free disposable accessories needed for hearing aid maintenance. Technicians coming out immediately – yes, immediately - to help out customers who needed support. And a couple of employees on the phones doing the kind of job of taking calls and providing information and booking appointments at a skill level that was almost awe-inspiring.

    I handed in my application and asked about wait times. One of the phone workers turned to me and said that she had just gotten a cancellation and there was an opening for the next day at 12:45. And I met Martin ** who was to handle the assessment of my badly damaged hearing, explain what Costco could provide, some technical information in common terms, and on February 22 I returned to pick up my hearing aids. He was every friendly and attentive. He made certain I understood how the new hearing aids worked and how to maintain them, and I was soon to learn as I left and returned home and spent the next couple of days doing the things I usually did that the new hearing aids had changed my world for the better.

    I returned home today from the one-month re-assessment interview, which went quickly because my hearing aids had performed far beyond my expectations. I do not need a remote, or blue-tooth connectivity. My lifestyle is mostly simple and uncomplicated. And the quality of life has been improved incredibly. Martin, who does not earn a commission, but is on salary – as are his co-workers – was a treat to deal with. He recalled details from our two previous sessions. We chatted about many other topics of common interest. There was a warmth and true concern that I receive the very best service that could be provided. And I have no doubt at all that Costco has ensured that all of Martin’s co-workers are of the same superior quality as I have always found in my purchases from the warehouse adjacent to the Hearing operation.

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    Staff

    Reviewed Feb. 15, 2025

    Michael is so patient and helpful! I have to return often for tune up and training. All at no charge. I checked at a local center and there is a $100 charge for every visit - and many visits are required!

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      Reviewed Jan. 25, 2025

      Been a hearing wearing aids for about 25-30 years. Gave up on the local aid "sellers" and bought several aids online saving $1000 with decent results. When Costco started selling aids I became a regular customer. Best hearing evaluation and hearing test I have ever had was at Costco none. None of my local aid sellers was even close. Only time I jumped ship was when I had problems with aids I bought from Costco was with a first generation rechargeable aids. Returned for a refund and bought aids online paying about $1000 more than the aids I returned.

      Now I am going to upgrade my aids to try the latest aids with AI. I will be using Costco even though I will have to drive about 80 miles to get to my nearest Costco. The difference is worth the drive and time. To be fair our Daughter and her husband live in Tomball Tx so can use her local Costco for adjustments and repairs during our regular visits if needed. Now that the current generation aids can be adjustment remotely this is much easier.

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      PriceStaff

      Reviewed Aug. 20, 2024

      I've been using Costco Hearing Center now for over 15 years. I'm on my 3rd set of hearing aids from them, having just been tested and fitted for a set of the Jabra 20 PRO battery replaceable model in August 2024. The staff has changed over the years, but, over-all, the service and commitment to the customer is still alive and well.

      I've felt that who does the hearing test, fitting and most importantly, tweaking settings and resolving issues, after your purchase, can vary depending on who does that phase of getting you set up for a great experience. None of the staff are true audiologists, but, the over-all expertise and certifications the Costco techs have should be ample for you and also save you much cost over going to a professional audiologist and hearing center. The brands and models Costco has are amongst the best rated available. The mix they offer for in, behind and invisible hearing aids, based on your degree of hearing loss, is excellent.

      My only gripe is due to Costco Hearing becoming so popular now, getting in sometimes for an issue or need to have your programs adjusted, can take 2-3X the time it did compared to my previous set of hearing aids. Be prepared for that, but, your individual Hearing Center may be better or worse, depending on how well staffed they are and the size of their client base as well as if some of the staff have been there for several years or more and know the ropes, so-to-speak. I always try to schedule my visits with the senior staff member there who is basically, in charge of staff. They have the most knowledge and expertise to address making adjustments to your programs and avoiding too many return visits to get things right!

      With free hearing tests at Costco (which back for my first set of hearing aids there, compared perfectly to another hearing test I had done by a pro audiologist at my local hospital), no additional charges for follow-up appointments of supplies for your hearing aids (domes, wax guards, support stems, now receivers and/or tubes, etc), the over-all investment you will make will be much less than a professional Hearing Center. Those stand-alone Hearing Centers, unlike Costco, typically charges you for anything done or purchased following the purchase of your new hearing aids. It adds up quickly. 4 hearing aid sets ago, I used my local Hospital's hearing center for hearing aids and it was 2X the cost of Costco! You've got nothing to lose, I suggest trying Costco and getting your free hearing test, but, also to get a professional audiology hearing test done as well to compare results and confirm where you stand for your loss of hearing.

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      Verified purchase
      Staff

      Reviewed Aug. 15, 2024

      I went to the W. Katy (TX) Costco and Sandra ** did my hearing test. She was very nice, explained everything, and I ordered the Jabra Enhance Pro hearing aids. Picked them up today, she fine tuned them, and gave me the information I needed. I am very satisfied so far, and appreciate Sandra's professionalism!

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      Verified purchase
      Staff

      Reviewed Jan. 30, 2025

      I bought the Philips hearing aid 14 months ago, the problem that I have is the adjustment of the HA, Some frequencies (women and children) are over amplified, I Hear them like they are screaming, some everyday noises too, I understand is not easy to adjust HA, I have been in the hearing Dept, 5 times, I will go as many times as necessary, the audiologists?, have been really nice and they try, but I guess some patients adjustments are not as easy as others. I hope I can get my situation solved, is a problem of clarity more than volume.

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      Customer ServiceStaff

      Reviewed Jan. 13, 2025

      Needed my Phillips hearing aids serviced and also a test. Chelsea was extremely helpful. I have been here several times always receiving, professional and excellent customer service. Highly recommend for hearing aids.

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      Customer ServiceStaff

      Reviewed Dec. 28, 2024

      Service is rude and unhelpful. I have been trying to get Jabra hearing aids to work properly for many months. They finally tested the aides and found out they were defective. The replacement pair worked worse than the broken pair. They supposedly set them up for me. I left Costco and they started to squeak and now squeaked almost constantly. Had to get a general manager involved to get a refund. Won't be going back.

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      Staff

      Reviewed Oct. 27, 2024

      Tyler **, Hearing Aid Specialist, is courteous, knowledgeable, thorough and caring. From diagnosis to final fitting and adjustment, I found him to be a consummate healthcare professional. This fine gentleman is a valuable human asset of Costco. I recommend him highly.

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      Verified purchase

      Reviewed Oct. 27, 2024

      Absolutely love my Kirkland hearing aids that I purchased about 3 years ago. And the 312 batteries that Costco sells are the best value around. However, they recently changed the packaging from the flat card 6-pack of 8 batteries each to a box containing the same amount. They are packaged differently - CHILD PROOF. This is an issue, because most folks wearing hearing aids are of the older generation, myself included. I find it almost impossible to open the packaging to get out a hearing aid, much less two of them. While it's great they made it child proof, they also made it old person proof. NOT A GOOD MOVE. My suggestion is that they offer both versions. What I have to end up doing is completely tearing the packaging apart and extracting all eight batteries then storing them loosely in a drawer..

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      Costco Hearing Aids Center author review by Risa Kerslake

      Costco Hearing Aid Centers sell hearing aids from five brands, including the in-house brand, Kirkland. Hearing aids are available for customers with mild to profound hearing loss. Financing options are not available, but hearing aids purchased through Costco are usually cheaper than competitors’ models.

      • Products: This company sells hearing aids by ReSound, Phonak, Rexton, Philips and its own Kirkland brand. Within these brands, customers can choose between open-fit, behind-the-ear, in-the-ear, completely-in-canal and canal configurations. Accessories are also available, including batteries, remote controls, TV-sound transmitting units and portable microphones.

      • Features: This retailer can provide any features that its five brands make available in their designs. Some hearing aids are Bluetooth-capable and connect to smartphones and accessories.

      • Trial and warranty: Customers can return any hearing aids bought from Costco for a full refund within 180 days of purchase.

      • Locations: Not all Costco stores have a Hearing Aid Center, but many do. To find one near you, check Costco’s store locator.

      by Risa Kerslake Contributing Writer

      Risa Kerslake is a registered nurse turned freelance writer who writes extensively on health, health care technology, parenting and education. Her work has appeared in such publications as Discover, Women's World, U.S. News & World Report, Healthline and Parents. She lives in the Midwest with her husband and three children, is a crochet enthusiast and won't ever turn down a coffee date.

      Costco Hearing Aid Center Company Information

      Company Name:
      Costco Hearing Aids Center
      Formerly Named:
      Costco Hearing Aids
      Address:
      PO Box 34331
      City:
      Seattle
      State/Province:
      WA
      Postal Code:
      98124
      Country:
      United States
      Website:
      www.costco.com

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