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Costco Hearing Aids

Costco Hearing Aid Center
Overall Satisfaction Rating 2.80/5
  • 5 stars
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  • 2 stars
  • 1 stars
Based on 64 ratings

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        Costco Hearing Aid Center Reviews

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        Page 1 Reviews 1 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: Feb. 4, 2020

        I have had hearing aids for ten years using three pairs before Costco's beginning January 2020. I have had Odicon ($4500) and Phonak ($5500) and have never been happy with them. These Kirkland for $1600 are great. I can hear my wife, the TV, and conversations. Before, I could hear volume, but did not understand the words. Even better is the Bluetooth connection to the TV.. Only downside is now that I can really hear my wife, I noticed she has a "lisp", which I never noticed before!

        12 people found this review helpful
        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: Jan. 2, 2020

        These Kirkland Signature 9.0's are providing the BEST hearing experience I've ever had. I'm generally not a review writer, although I value credible reviews written by those that have taken the time to share their experience. This is my way of paying that helpful goodwill forward. I've been a rock drummer since I was a kid and "blew my ears out" long ago; as a result I've tried wearing most types of hearing aids over a very long time. I spent more than $7K for my first pair of custom fit totally in the canal aids when they first came out in the late 90's - seemed like a good idea but every time you put a phone over your ear they feedback like crazy - had to pull one out to use a phone held up to my ear.

        Last January I turned 65 and due to a Medicare benefit, decided to update the last pair of Costco signature hearing aids I'd had for the previous 7 years. The hearing aids that Medicare covers fully are not worth the time it took to try them, to me anyway, they were essentially sound amplifiers with no Bluetooth connectivity and not even close to my old current pair. It took me 8 months to decide, trying most premium options, working with a great Doctor of Audiology.

        I'll share my experience with the first and last pair I tried (I tried 5 total) before deciding on Costco's Signature brand again. I did my research and wanted to try what I considered the best first, the Phonak Marvel, I found them to be as advertised but there were a number of things I found bothersome enough (I'd go into detail but realize it may only be helpful to those familiar with all of the nuanced options, like these being the only ones that handle Bluetooth phone calls like Apple AirPods by utilizing the mics in the hearing aids to pick up your voice - problem is they pick up way too much ambient sound disrupting the phone call) to continue my search.

        The last ones I tried were Starkey Livio AI, the most expensive ($3,500), I really wanted these to be the ones as they had a lot of really cool features & the most robust app I tried (problems with these ranged from, I didn't like the shape and physical feel, to the uselessness of many of the features due to constant systemic problems with the app).

        Here's what I learned that may help you decide what's best for you. A great Doctor of Audiology can be your best resource, I wish they had access to the Kirkland Signature product. The people you deal with at Costco are usually not Doctors, but the ones that actually fit and tune the hearing aids they offer are trained & certified to use their experience and great equipment to tune you into their best options. I've come to trust the Costco team that works with industry leaders in order to deliver the best current options at the best price. Researching that their Signature 9.0's were made by Phonak, I waited for them and have found them to be the best for me at 1/2 the price with better protection and service. I've been through this whole process before, ending up realizing that for me, my best option was the current Kirkland Signature model.

        I like using batteries Vs charging because if they die while I'm out I can simply replace the batteries and instantly I'm back to 100% so the fact that the Signature 9's are not rechargeable is not a problem for me, it's indeed an advantage. I don't need or want a telecoil, it's old tech that adds bulk & expense to the hearing aid. The 9's are thinner and less bulky than the Starkey's and feel much better. The 9's (Phonak's) handle Bluetooth phone calls with the mics in the hearing aids and do it with less background noise than the (Phonak) Marvel's (it can still be problematic though like if a truck goes by, just like with AirPods).

        Downsides of the Costco Signature 9's (Sonova/Phonak) turned out to not be a problem for me - examples, in addition to the battery situation I've already described, are the very basic app, it's not at all cool - zero bells & whistles - but, the hearing aids themselves are doing everything I need/want them to do seamlessly. They sense the environment and adjust accordingly, I don't even have to think about what program they're in. The only thing I need to do sometimes is adjust the volume and it's easy to do with a tap on the hearing aid, up or down, simple.

        They are handling calls very well, love that I can answer a call even when I'm away from my cell phone, just as I would on my Apple watch and btw, with all the stuff my Apple watch does for me, I don't need or want my hearing aids to even try to do all that health stuff like the Starkey's promote, thanks but I have an Apple watch and just want my hearing aids to be the best at helping me to hear.

        Currently, all other hearing aids that say they handle phone calls via Bluetooth utilize the mic in your cell phone. This means that you need to speak into the mic on your cell phone which causes you to have to hold your phone near your mouth which is cumbersome and ridiculous, making you quickly realize you're better off with wired earbuds, AirPods or simply talking on the phone with nothing in your ears. With the 9's when I get a call, I tap the hearing aid, my phone stays in my pocket and as long as I'm in a relatively quiet environment, there's no problem and I never have to touch my phone.

        One other irritation relative to these wiz bang hearing aid apps, other high end hearing aids promote, is that using them is distracting when you should be listening intently, paying attention, working etc. I had to explain while trying to get my app to optimize my hearing experience that I'm not distracted, but rather trying to be more attentive, that just doesn't translate well and causes you to advertise that you have a problem hearing - it can end up being counterproductive. I like that I have 18 months to change my mind about the Signature 9's - and if I break or lose one (both of which I've done multiple times over the years) I'm covered. The only thing I can project causing me to turn in my 9.0's is if they come out with a Kirkland Signature 10 that I like better, then I'll upgrade.

        I'll mention a few more things about Costco and their Signature 9.0's - Obviously you have to be a Costco Member which may be a problem for some, but for me it makes the expense 2% less because I know that comes back to me with my Executive Membership - the lead time on getting an appointment is much worse than with my Doctor though and I found that I literally knew more about hearing aids in general, than some of the people working there, but that's understandable because most of them have never even worn hearing aids.

        I'm having a problem with the fit of the retainer that slides at the base of speaker that goes into your ear. It's too loose. Every time I take them out it slides up distorting the silicone tip causing me to have to slide it back down to the base - not a big deal, but a daily inconvenience. It would be better if it were tightly fitted and didn't slide freely as it does.

        One of the unexpected things that I LOVE is the fidelity of the speakers, they are awesome, much better than my AirPods or even my very expensive Bose headphones and as good as the AirPodPros (not in terms of noise cancelling, but actual sound fidelity) I bought for my Son this Christmas. I'm hearing nuances in music that I've never heard before, I'm talking about, like, old Beatles tunes that I've heard many times, suddenly I'm hearing subtleties that I've never before heard - so pleasing.

        These are the first hearing aids I actually enjoy wearing - noting that I'm most at ease, in my much quieter world, with nothing in my ears and no one around. Very cool when a device just works without needing to think about all it's doing for you and it transforms your disability into bionic results that exceed what's possible even with perfect hearing. Obviously this is a very personal process - lots of research is available, including a lot of good videos - consider the source and what they may be trying to sell or who may have paid them to say whatever - most importantly is what you actually need and helps you to live a better life. I hope something I've shared helps you make the best decision for you - I'm enjoying the sounds of 2020 and look forward to upgrading my hearing aids when technology makes the next leap forward...

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        103 people found this review helpful

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          Are you this business?
          Rated with 5 stars
          Verified Reviewer
          Original review: Aug. 28, 2019

          This is third set of hearing aids I have acquired from Costco. First set failed after 5.5 years and Costco had stopped supporting that model. Second set I was negligent and our dog chewed, but didn't swallow both aids. Today I acquired a new pair of Costco Signature 9 aids I believe made for Costco Phonak. So far I am thrilled. Have not asked my Wife all day to repeat a phrase or sentence even when she was facing away from me. The app on my iPhone is working well and the TV Connect unit was very easy to set up. The aids have not given me any feedback and background noises are tolerable. All in all I am very impressed.

          143 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: July 27, 2019

          Going to Costco in Tulsa, OK. for my first hearing exam there on July 15th, I received an unexpected surprise. I was the first to try and subsequently purchase the Kirkland 9.0 hearing aids. I was replacing a pair of Resounds that were eight years old and lacking in today's technology. Anyway, two weeks into wearing my Kirkland’s I could not be more impressed. Speech is extremely clearer as well as outside music.

          One of the things I like most is the Bluetooth works flawlessly and doesn’t jockey for first place with one’s car system for example. Also, there is ZERO feedback at all times, even when putting them in or wearing headphones. I was a bit skeptical leaving my audiologist for a less certified technician at Costco. However thanks to today’s artificial intelligence and Costco’s attention to detail I was very pleased. My antique resounds cost $4800 eight years ago. To replace them at the same audiologist today would cost upwards of $8000 and would be the same except they would probably include wireless charging, which the Kirkland’s do not have. They are an EXTREME value extreme for $1500 a pair!

          Read full review
          111 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: April 13, 2019

          Review of the Rexton Adore Hearing Aids from Costco – April 2019 - I wore Oticon behind the ear hearing aids for 5 years and was happy with the product. However, it was time for an upgrade and I visited the Downtown Vancouver Costco Hearing Aid Centre, as Costco has the largest number of hearing aid centres in North America and their prices are very competitive. They a distributor of major brands of hearing aids. That made it appealing.

          Testing at Costco - The staff was friendly, helpful and the hearing assessment I received was very impressive. They performed several tests in the soundproof both, including at what loudness levels I can hear speech. At the end of the assessment I discussed with the Audiologist what was important when choosing a product. I want to hear well, enjoy the latest hearing technological developments, have lithium batteries and have Made for iPhone hearing aids. The Audiologist recommended the Rexton Adore behind the ear hearing Aids to meet my needs and wants. Rexton makes the Kirkland Signature 8 hearing aids and customers are happy with these products. Rexton only makes the Adore product for Costco and I paid C$3400 for them.

          Rexton Adore Hearing Aids - Once ordered they took 2 weeks to arrive. The fitting process ensured the hearing aids prescription were correct, and I learnt how the hearing aids worked and how to charge the built in lithium batteries. The charging cradle was amazing, there are no contact points on the hearing aids, so all you need to do is to slide the hearing aids in the cradle and it charges. I also received a size 10 silicon earbuds, which was larger than the size 8 I used before.

          Experience after 2 months - All I can say is these are amazing hearing aids. The clarity of hearing is something I have not experienced in for many years. I can hear sounds which I could not hear before. At night when I take out my hearing aids, there is a noticeable difference when I am not wearing them. Hearing better has made this investment worth every cent. I had to get use to the larger silicon earbuds. For the first week my ear canal were very itchy, however I got use to them and they work well for me. The charging cradle works like a dream. I slide my hearing aids in every night and in the morning they fully charged. The lithium batteries last the whole day and when I slide them in the cradle, they still have two-thirds of the charge left. Nice to think I do not have to fiddle with changing batteries every week.

          The Made for iPhone Bluetooth is not as good quality as the Bluetooth quality from a streamer. There are times the signal disappears. Fortunately, I read about this before getting the Made for iPhone functionality. It prepared me and I did not expect too much. I am getting use to the quality of sound and the intermittent disruptions when streaming music or phone calls. When making phone calls, the phone streams the calls to my hearing aids, however I have to use the microphone on my iPhone to speak. Hopefully, one day Made for iPhone will accommodate speech streaming from the hearing aids.

          They use the Connect App on the iPhone to monitor the decibel levels I am exposed to throughout the day. The app has a few programs and they have limited functionality for my behind the ear hearing aids. The automatic functionality meets my needs. In Conclusion - I am thrilled with my Rexton Adore Hearing Aids and they were a great investment. The price I paid for improved hearing, was worth every cent.

          Read full review
          86 people found this review helpful
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          Rated with 2 stars
          Verified Reviewer
          Original review: Feb. 12, 2020

          Purchased Rexton bte rechargeable aids back in May 2019. They have been returned the factory two times. Now I am on vacation in Florida and they are not performing right. For example I wore them for 5 hours and the right one lost its charge. Very very frustrated.

          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 6, 2020

          My first Kirkland hearing aids were 5.0. They were great for the 3 plus years I spent in Asia. Then they started to fail. My next set was Kirkland 9.0 and were manufactured by a different company. I needed an adjustment so they would stay in my ear canal. Immediately an employee yelled at me, "we are not giving you your money back"! I did not ask for that, just an adjustment. Two adjustments later I am told, "If this doesn't work we need to make ear molds at additional cost". I have to adjust the placement every 5-10 minutes. Isn't that special moving around with my fingers in my ears trying to fix a manufacture problem. Try to do that all day. Moral of the story - don't assume Kirkland replacement of Kirkland product will be the same experience. Also don't assume the hearing center at COSTCO, Wesley Chapel, Florida will help. You might get yelled at for a simple adjustment.

          6 people found this review helpful
          Customer increased Rating by 3 stars!
          Verified Reviewer
          Original review: Feb. 5, 2020

          After waiting 2 weeks for the fitting of the new hearing aids (Kirkland brand 9.0) the tech found that there was a defective one. Now this gets me thinking and then overheard the tech say that they just had the same thing happen just 2 weeks prior to my wife was to get her fitting. Now I do not think this was a good idea. If this could happen to two different customers in such a short period time what does this tell me about this purchase. Am I have to come for more repairs in the long run!!!!

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 30, 2020

          I showed up for the appointment. They reviewed the hearing test I brought with me, but said they couldn't use it because the doctor had not signed it. I was fine with taking another test. Then they noticed the report showed bi-lateral hearing loss. Only one side. They said I would need an MRI. I told them I had an MRI within the last week and everything was normal according to the ENT. They said they would need a signed report from the ENT before they could do anything. So, if you have normal unilateral hearing loss, you are probably fine. My friends are all happy with their hearing aids from Costco, but apparently they have too many lawyers involved and will not do anything out of the ordinary without substation documentation and live ink. Apparently they are afraid that someone would cut and paste a fake hearing test. I'm not sure what their problem was, but I will go back to the doctor's office for a referral to a professional organization.

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Jan. 24, 2020

          I purchased my Phonak hearing aids several years ago at Costco. I went back several times to have the earpiece changed because it was too big & uncomfortable. They didn't have one small enough, so finally just removed it & sent me off with no earpiece. It constantly became plugged! Finally asked my ENT office about it. They gave me a proper earpiece. I also repeatedly asked for adjustments for better hearing, but was never totally happy. They were better than nothing. After about 4 years, my husband encouraged me to go for some proper hearing aids. I went to Healthgrades in Holland. I am SO happy to be able to hear now. It's life changing & worth every penny! I never forget to put these on like I did the 1st ones.

          7 people found this review helpful

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            Costco Hearing Aids Center expert review by Shelley Webb

            Costco is a multinational chain of membership-based wholesale stores with locations throughout the United States, Canada, United Kingdom, Australia, Mexico, Taiwan, South Korea, Japan and Spain. Costco Hearing Aid Center is a division of Costco, available in select locations. Costco Hearing Aid Center offers hearing tests, checkups and hearing aids for purchase.

            • No-obligation hearing tests: Costco Hearing Aid Center administers hearing tests to customers to determine whether they would benefit from hearing aids. There is no obligation to buy, regardless of the results of your hearing test.

            • Free product demonstrations: Representatives at Costco Hearing Aid Center demonstrate products for customers for free so they can see how they work and if they are interested in purchasing them.

            • Additional perks: Every customer who purchases a hearing aid from Costco gets 10 free hearing aid batteries, free follow up appointments and troubleshooting, free hearing aid cleanings and checkups, free loss and damage coverage and product warranties.

            • Value pricing: Customers who shop at Costco Hearing Aids receive cheaper, wholesale prices for their hearing aids. Not only that, but Costco has partnered with Siemens to create their own line of Kirkland Signature Premium digital hearing aids for around $1700 a pair, thousands of dollars cheaper than other options.

            • Bluetooth compatibility: Costco offers hearing aid solutions from many manufacturers, most of whom offer wireless accessories like remote controls, cell phone apps and clip-on microphones all powered by Bluetooth wireless technology.

            • Best for: Costco members who have progressive or acquired hearing loss.

            by Shelley Webb Senior Products Contributing Editor

            Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

            Costco Hearing Aid Center Company Information

            Company Name:
            Costco Hearing Aids Center
            Formerly Named:
            Costco Hearing Aids
            PO Box 34331
            Postal Code:
            United States
            (800) 774-2678

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