Costco Hearing Aids

Buying them not issue. Getting them cleaned and service is the issue. Called set appointment. Explained problem of left hearing aid not working. Needed both cleaned while had them. Got there did not know about left hearing aid not working. Explained again. Left them,shopped while waited. Come back was told hearing aids where cleaned. I asked about left one not working. Acted like first they heard about it. Girl came out said they worked fine she checked them. I explained the left hearing aid did not have volume. I tried it did not have volume. She stated well we are under AC it makes lot of noise. That why you can't hear. So came in with low volume on left hearing aid and left with low volume on hearing aid. A year later have low volume on hearing aid. Can't afford new one.

I have had the worse experience with the Hearing Aid department on Costco. They do not tell you that they are not audiologists until after you buying the hearing aids. I ended up making 4 visits before buying the hearing aid. What they don't tell you is that if the hearing aid when you receive it is not working for you e.g it doesn't provide any hearing advantage they will re-do it for 2 years. So you are stuck with a bad hearing aid. They do not tell you this before you buy. They make it seem that they will fix anything before you buy.

I helped my mom, who lives with me, purchase hearing aids at Costco hearing aid center in Pleasant Prairie, WI. They hearing aid agreement included one free replacement for each ear. In April of 2022, my mom lost her right hearing aid. I filed a claim for a replacement for the one right ear. When it came in, I picked up the one right ear aid for her and signed the paper work which I thought showed the original model number and the new replacement model number. Things were fine, as far as I was aware.

I am a customer of COSTCO's Hearing Center in Deerfield Township, Ohio. I have no problems with the courtesy and knowledgeability of the staff. Nor do I have a problem with the hearing aids when they are working. However, over the years, either one hearing aid or the other malfunctions. When the fix one, the other conks out. Last month, I brought in the right hearing aid for repair. After it came back it stopped charging when I placed it in the charger overnight. So they said that maybe I needed a new charger and said they would order one which would be in "within a week". Well, that was a month ago. Every time I call, I am told "any day now" I still don't have it. This has adversely affected my work. I am an attorney, and listening and hearing are vital to my doing my job well. I have told the Center's staff that.

As stated, the audiologist was very knowledgeable, attentive and helpful. Programming is top notch. This was a replacement of the 9.0 as I chalk it up to mandatory masks for losing the previous. Program's clarity is better than the 9.0, but I chalk that up to the audiologist. My only negative is the charge life. When fully charged, I barely get one day on the original program, less when I boost the power for meetings, movies, etc. In addition, the induction charging is flaky... Hearing aid will say fully charged, but sometimes, an hour later I am under 50% battery life. So, for the price, I can give it 4 stars. 5+ for service and 4 minus for battery life and the hit and miss charger. You can do a lot worse.

In August 2022 I got Rexton BiCore hearing aids at Costco. My first pair which I got there several years ago (Kirkland 8.0) still worked fine, but I wanted to upgrade to rechargeable (to use them more with my iPhone) & telecoil (to hear better at concerts and plays). The Rextons were a little more expensive than the Kirkland 10.0, but reviews said they had better battery life, and the charger was much smaller. I wanted maximum battery life so I could more frequently stream audio from my iPhone and iPad.

I'm preparing to purchase my third set of hearing aids in the past 15 years. Based upon my personal experience I am better off purchasing Costco hearing aids, instead of from a private supplier. I did the latter about 15 years ago with two major benefits that Costco does not offer, 1. Free batteries for life & 2. At their request periodic hearing check-ups and adjustments with the aids. Now in all fairness, Costco will do #2, however in Tucson you need to book weeks or months in advance. My second set just gave out on year six since the Costco purchase. I'm told at Costco that ReSound won't do repairs after 5 years and quite frankly that makes no sense unless they have determined that a hearing aid is not repairable.

I have worn hearing aids for many years and got my $5K pair from an ENT group. They were never that great yet I didn’t know it! That’s because I had nothing to compare them to. One stopped working about a year ago and it cost $500 to fix it. Then both mics in them stopped working. No way was I going to pay $1000 to fix them. So I looked around for another pair. Everyone recommended Costco so I made an appointment. Had to wait 2 months to get in. Anyway, the audiologist at the Avon IN store was simply outstanding. She really knew everything and that’s not a statement I say a lot. Professional and friendly. Got my aids about 2 weeks later and, WOW, I could hear again! Better than when I first got the other pair. No contest. I got the Kirkland KS10s. Highly recommended. Oh, and Costco? Give that audiologist a much-deserved raise or bonus.

I'll make this short and to the point. I just replaced a pair of nearly $6,000 hearing aids with one of the five brands Costco carries. I had my previous hearing aids for about 7 years and they stopped working. I chose the Jabra Enhance Pro PM's, being familiar with the brand from owning a few Jabra headphones. GN bought Jabra and manufactures the hearing aids. GN also has been making the high quality high end ReSound brand of hearing aids for many years. The hearing test I took at Costco showed the same type of hearing loss from a test I took at my audiologist some years back.

Long Story, but we had problems with replacing a hearing aid destroyed by family dog, twice. First time Costco was great about replacing the HAs at no cost. They did not cover the second incident. And we have no complaint with that. However, Costco was completely unhelpful in ordering a new aid. They required us to make three trips to the store. The patient is wheelchair bound, making it difficult to travel 120 miles per round trip. Costco would not budge. We decided to use a local provider, and I am so happy that we did even though it cost us more money. We had to replace both aids as opposed to just replacing one aid at Costco.