Costco Hearing Aids Reviews

I had a very happy & pleasant experience on 2/3/2026 at the Costco Hearing Aid Center, North Brunswick. The technician was Andrea. She with her pleasant manners, wits, and sincerity, had made my experience very much satisfied and she conveyed all the options available to me on improving my hearing. I sincerely believe that she is an asset to your company.

I purchased hearing aids at Costco, and would highly recommend using them. The hearing specialists there don't work on commission, so you are assured what they suggest is based on your needs, not the cost. I was fortunate to meet Ken **. He took time to answer my questions, and had patience in testing me. I recently had a question about the clarity that seemed to change. I made an appointment to see Ken. He cleaned my aids, put in a filter, & changed the tips. I immediately heard better. It's reassuring to know if I need an adjustment in the future, there isn't any charge. This is a Costco policy. I appreciate Ken's help.

I’m at home with the new hearing aids, working perfect. The reason I’m writing this review is because of Linda and Delilah. Linda deserves a raise, she has a gift with the way she treats her clients. Very professional and skilled, but also down to earth. Very pleased with my purchase and the quality of service. Thanks again Linda!

In July 2025 I went to the hearing aid department at the Costco store located at 805 Lighthouse Drive, Bradenton, FL. I was fortunate to work with David ** as my hearing specialist. David provided excellent customer service and he was highly professional. I immediately knew he was an expert by his knowledge and he was confident that he would fit me with the right type of hearing aids. I returned for the fitting process and was amazed at how much my hearing had improved. The pair that he recommended for me have been excellent and I am very grateful. Throughout the process I felt at ease with David and I highly recommend him.

I was not given any options at all. Got Sennheiser Sonite R hearing aids. They were great for 4 months and then they went bad. 3 providers tried to set them and the aids kept either shutting off or changing settings where I could not hear at all. Sent them in for repair and they came back worse than ever. Put them in your ears and within 2 minutes either turning off or going mute. I do not recommend them for hearing aids. One person at Costco said it was my fault for not coming in earlier. 150 mile round trip every time. Go see an Audiologist.

In general Costco Hearing aids service has been great. Yesterday we drove over 4 hours to get a faulty hearing aid fixed. The lady at the Henderson Costco was very nice. I explained how my left aid was not working right for weeks. She said she would check it out. She was busy with other customers when my wife picked them up so I couldn't ask what was wrong. By the time we got home it was back to beeping and not working again (not the low battery sound).

I have been using the Costco Hearing Aide Center in Thornton, Colorado for about 3 years now. The customer service used to be excellent, but now it's mediocre at best. Most days there's not even a person at the desk so you have to leave a message and hope they will call you back before the store closes. Good luck. I'm having problems being able to hear. I clean my hearing aides every night and use OTC ear wax removal product 3 nights a week every week. I made an appointment to have them adjusted but the guy (Andrew) I was scheduled with did not even take me out of the waiting area. He claimed he "cleaned them up a bit" and "turned them up a little". I did not notice any difference in my hearing. He told me I could put the Rexton app on my phone and make my own adjustments. NOT HELPFUL! I'm so frustrated.

My experience with Costco Hearing Center has not been positive. I am on my 4th pair of hearing aids in 6 years and I still struggle with hearing people. I can be at a public place and cannot hear the person sitting right beside me. I am skeptical as to the capabilities of the people Costco gets as audiologists. My latest person came from another hearing aide company and her attitude has been terrible. I have been threatened and bullied into accepting my current Jabra hearing aides. I am frustrated and trying to find support on line has been impossible. I live in Canada and unfortunately getting help from Costco or Jabra has been futile. I would never recommend Anyone to but from Costco Hearing Center. It has been an expensive lesson.

The Jabra Enhance Pro is such low quality it’s frustrating. They used to carry a good line. Not sure what happened. Many of the features don’t work on the hearing aids. The tech even said some features advertised don’t work. Whoever thought the bulky charging station was a good idea has never used hearing aids themselves. When you take them out at night, when it’s late and you are about to fall asleep, you have to get up and find the charging station. The batteries in my aids before these low-quality ones were by far a better option. If my aids aren’t charged, you have to plug in the station and wait for them to finish charging. With the batteries, there is no waiting. Seconds to change batteries. A huge step backwards to go from batteries to a charging station. Very bulky to take anywhere. Not sure why Costco lost the Phonak line, but a big step down to go to the Jabra brand.

They are nothing but disrespectful and rude. They claim they called to remind me of my appointment but according to my app which tracks every call I receive they did not. The person wanted to take my phone and check, a BIG no and a huge red flag. NEVER hand an employee your phone! That’s one way people get scammed! If Costco actually identified themselves on Caller ID more people wouldn’t have these problems.