Giant Eagle Pharmacy

Giant Eagle Pharmacy Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Giant Eagle Pharmacy

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Giant Eagle Pharmacy Reviews

Filter by Rating

  • (16)
  • (12)
  • (4)
  • (5)
  • (17)

Popular Mentions

    How do I know I can trust these reviews about Giant Eagle Pharmacy?
    • 4,549,456 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Giant Eagle Pharmacy?
    • 4,549,456 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed Nov. 1, 2024

    Everyone is fine there except Courtney that claims she is in charge. She said no prescription there for three days, then told my provider there were two more she found. I have find a complaint against her. She needs fired. Amen.

    Thanks for your vote! Report
    Profile pic of the author.
    Verified purchase
    Staff

    Reviewed Oct. 8, 2024

    Pharmacy manager. Karen, made me feel singled out when I transferred 1 easy script to them. I generally go to GE in Crafton/Ingram. No one at that Pharmacy has made me feel the way GE (store #31) has. I was singled out regarding to this medication for about 10 years. I have another strength of this med. The pharmacists insisted that it was too soon to be filled. I explained that I take 2 different strengths of this particular med. She kept saying it was too soon. Still, I was pulled aside in front of others shopping and in line for the pharmacy. I felt humiliated. They treated me like a druggie. Still I was pulled to the side until they finally figured out I took 2 different dosages. As they finally realized that what I was saying, and what the computer was saying, was indeed correct. They appeared to be very annoyed with me. They asked to see to see my ID before I could have a copy of my receipt. They never asked for ID until I asked for a copy of the receipt.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Online Pharmacies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceStaff

      Reviewed Oct. 8, 2024

      My Doctor called in a prescription 3 hours before I got to the Waterworks Giant Eagle in Aspinwall, Pa. I went in to pick it up and said yes, we got the script but don't have it in stock. I explained going out of town and will need it so can you call other Pharmacy and they called one and said does not have, I asked to call others and was told that it is not my job to locate your medication at other Giant Eagle Pharmacies. Advise me I should be the one calling and walked away.

      Understand I am a 69 year old man that needs my medication and had a trip for 10 days planned, leaving the next day, I do not even know medication name since they do not give scripts only send by email, fax or whatever. A lady that would not tell me her name, only pointing at a name on the wall which I could not see because did not have glasses, telling me to shut up and sit down, never gave me her name. Asked to speak with Manager and when he comes, I try to explain my situation and how my wife and I must have 15 scripts per month that we get, and Manager says I get that story from everyone sarcastically and must get 20 times a week. Sad, they treat people that way.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Sept. 28, 2024

      Warren Plaza Giant Eagle Pharmacy is a disaster! Avoid that one if you can! Very rude, unprofessional staff and pharmacist. Will mess up your RX every time, yes that happened to me too many times. Won’t fill some RX’s unlike Rite aid. Was forced to choose Giant Eagle when Rite Aid closed all stores. The big heavy set girl at the counter is very ignorant and causes to many problems with a RX. The pharmacist is unprofessional in that he literally throws the prescription to the staff across the room and is rude. Transferring ALL my prescriptions the heck out of that terrible pharmacy. BTW the corporate NEVER responded to my concerns. One and done with them! Avoid!!!

      Thanks for your vote! Report
      Customer ServiceCoveragePriceStaff

      Reviewed Sept. 15, 2024

      I have been a long time customer of Giant Eagle in Chardon. Never any problems. However, once in madison suddenly all of my medications have a charge. I spoke to my insurance company as well as the doctor and his pharmacy. They looked at all of my medications and said that I am covered. Note I've had the same insurance and same medications since 2018. My doctor and says I'm covered but the individual named (Lisa) who says she's not going to give me any information. She said I'm not covered and I'm just going to have to pay. I recommended that they call chardon to find out how they're putting it in, the one pharmacist did call, not lisa, someone else who didn't mind doing their job and she got the medications to go through with no charge.

      When the next month came they sent me a text saying filled but with charge so I called and the young man said he would call however he called me back, said there was a note saying that I had pay then lisa got on the phone and made it very clear that she was not calling anyone and had to pay from now on. I had some of my medications transferred to walgreens. Guess what? No charge at all, so why is it when I go to giant eagle same medications that I have to pay. But walgreens I don't.

      Please note there is some shady activity when it come to bills. I strongly suggest that people check with their insurance to be sure and not to go to giant eagle in madison ohio and don't deal with (lisa). She is unprofessional, disrespectful, racist and a big liar. I no longer wish to deal with giant eagle pharmacy or (lisa). Never ever again in life. Do not trust them. They put notes in your file to charge even though you're not supposed to be charged. This has caused my blood pressure to go up and has put me under distress. Never again lisa. You're shady and dishonest. Giant eagle pharmacy department. You should investigate her actions seriously. She is not customer friendly to **, she's very nasty.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed April 28, 2024

      Giant Eagle Pharmacy Greenfield. ***Avoid at all costs!*** I have never seen or encountered a more unprofessionally run establishment in my life. The pharmacist at this giant eagle will consistently put off filling a prescription until the next employee comes in. You can call 4 times to ask and make sure it is ready, it does not matter. It won't be.

      They will insist it is coming in the next day. If you push them really hard they will finally say they have the medication in stock and can fill it. I feel I work harder than any employee here trying to get my own prescription filled. It's a joke. I have had surgery in the past where the doctor will call in meds and I will then have to call them 3-4 times before they will finally fill them.

      The lead woman pharmacist is probably the rudest person I have ever come across. She will sit behind her computer screen and just holler over to you. She refuses to even come to the counter and talk to you like a human. I have never witnessed such an incompetent employee. I have already made a formal complaint against her. If this pharmacy wasn't part of a huge conglomerate that giant eagle is, it would be long shut down. I feel like this place will be investigated and eventually shut down.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed April 23, 2024

      I am on a blood thinner **...10mg...daily. I don't like being in it but I have a chronic clotting issue. I get my prescriptions through Giant Eagle Pharmacy. I get them promptly for many meds just not **. It's very challenging because I have to hope it's actually in stock. I called in a refill last week. The pharmacy said He had to wait as they had to call my doctor.. No refills. I knew that should not be an issue but it's now Tuesday... I called my doctor myself and a refill was authorized yesterday but still none in stock. Come back tomorrow I was told..Two things.. Never in stock... And when get it....I have to pay for a 90 day supply...big copay. There has to be a better way.

      Thanks for your vote! Report
      Customer ServicePrice

      Reviewed Feb. 4, 2024

      I have been using this pharmacy for a very long time. In the past year they have drastically went downhill. There's always a line, it takes forever them digging through drawers and a mess on top of the drawers until they finally find my prescription. I've been getting the same prescriptions for a while now and every time the price is different. Lastly I just can't take their snarky and rude attitudes. The whole store seems miserable. If it's that terrible go work somewhere else and not with the public especially in the pharmacy.

      Thanks for your vote! Report
      Customer ServiceCoverageStaff

      Reviewed Jan. 9, 2024

      I recently had a deeply unsatisfactory experience at Giant Eagle that has left me feeling frustrated and let down by their customer service. I purchased a money order from Giant Eagle, and unfortunately, I had to return it for personal reasons. Armed with my receipt and expecting a straightforward process, I was shocked when the store refused to accept the return.

      The lack of consistency and understanding in Giant Eagle's return policy is beyond disappointing. As a loyal customer, I assumed that returning a money order purchased from the same store would be a hassle-free procedure, especially when armed with a receipt. However, the staff at Giant Eagle were uncooperative and unwilling to assist me. The fact that Giant Eagle, a store that prides itself on customer satisfaction, refused to accept the return of their own product raises serious concerns about their commitment to customer service. The inconvenience and frustration caused by this incident have left me questioning whether I can trust Giant Eagle for future transactions.

      Moreover, the unhelpful attitude of the staff during this ordeal only added to my disappointment. A company of Giant Eagle's stature should prioritize customer satisfaction and demonstrate flexibility in resolving issues. Unfortunately, my experience suggests otherwise. I would caution potential customers to think twice before engaging in financial transactions, especially involving money orders, at Giant Eagle. The lack of a reasonable return policy and the uncooperative attitude of the staff have tarnished my perception of the store's commitment to customer service, and I am left with a negative impression that will undoubtedly influence my future shopping decisions.

      Thanks for your vote! Report
      Profile pic of the author.
      Staff

      Reviewed Sept. 25, 2023

      I waited an hour to get my COVID 19 vaccine at the Giant Eagle pharmacy at the Waterworks Mall and when I got home I discovered the pharmacist didn't even apply a bandaid over the vaccine injection site. Very unprofessional and unsafe.

      Thanks for your vote! Report
      Loading more reviews...

      Giant Eagle Pharmacy author review by ConsumerAffairs Research Team

      Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. The company even offers refills for pet medication refills and contact lenses. Giant Eagle makes managing prescriptions easy with its online portal and offers savings on generic medications.

      • Online portal: Consumers can create an account with Giant Eagle’s online pharmacy portal and manage their prescriptions from anywhere with Internet access. The online portal offers a quick way to refill prescriptions with their “Refill Now” section. Consumers can browse pharmacy locations, savings and weekly sales.

      • Prescription home delivery: Giant Eagle offers home delivery for customers who have difficulty leaving their houses. Each delivery is brought by an employee of the pharmacy, which ensures that personal information remains confidential. Giant Eagle offers free next day delivery. Refill requests received before 10:00 a.m. will be delivered on the same day and refills requested after 10:00 a.m. will be delivered the next day.

      • Specialty pharmacy: Giant Eagle has aURAC-accredited specialty online pharmacy that can support customers with complex therapy needs. The specialty pharmacy can make sure medications are scheduled and delivered on time to consumers with diseases that require treatment plans, such as cancer, hepatitis C and rheumatoid arthritis.

      • Pet medication: Consumers can get their pet's prescriptions, such as flea and tick medication and arthritis and pain management medication filled online. Customers can ask for a full list of pet medications offered by Giant Eagle.

      • Text alerts: Customers with Giant Eagle Pharmacy can sign up for text alerts to let them know when it is time to refill a prescription and when a prescription is ready. They can also sign up for pick-up reminders. Signing up is easy and requires a prescription number, mobile number, name, date of birth and email address.

      • Accreditation: Giant Eagle is accredited by the ACHC and also holds accreditation by the URAC for its Specialty Pharmacy services.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Giant Eagle Pharmacy Company Information

      Company Name:
      Giant Eagle Pharmacy
      Website:
      www.gianteagle.com