Giant Eagle Pharmacy Reviews

Unprofessional & rude staff. Rushing you on the phone. Talks over you. Always seems in a rush and bothered by a phone call inquiring about meds. Always seems to have horrible customer service when calling.

The customer service was extremely poor. My worst experience while purchasing medication occurred when the staff refused to take responsibility for any issues. They were completely out of sync, and I plan to escalate this matter to a higher authority.

Excessive lines and the store does not care. Nothing is being addressed to fix the situation. I have seen no new employees even though they claim they are hiring. Disorganized small pharmacy that texts you the script is ready, makes you wait in a long line to tell you it still is not ready

This was one of the worst experiences dealing with a pharmacy. They gave me the wrong medicine the first time. Today, I confirmed this morning that they had the RIGHT medicine, only to have them try give me the wrong medicine again. When I asked to speak to the pharmacist, the woman said "She's going to tell you the same thing". The pharmacist then began screaming at me ("You're wrong!"). When she looked in the computer, she saw the updated prescription from my doctor (I went to the office and SAW what they had faxed with my own eyes), but refused to apologize, saying "It will be ready in a half hour". I would AVOID this pharmacy chain if you can. They may have the cheapest prices, but the poor treatment and constant mistakes (then blaming the patient) will only ruin your day.

Absolutely horrific pharmacy. They treat you like dirt without knowing any of your medical history about your medications and will put you on the back burner for controlled substance and then pull your leg for days telling you to come down for a script that still isn't ready! I was told to come down at 1:30 for a script and I arrived at 7pm, the tech told me with an attitude that I could get my script in 30 minutes but they close at 8pm. Why is it taking this long to get a script filled?! This place must be picking favorites and choosing how and when they do business!! This being one of the only choices in the area to pick up a script is criminal and this entire company should be horribly ashamed of themselves for how they treat others!!

Perhaps they should have been prepared to serve their existing customers before they announced taking on Rite Aid customers. Typical corporate money grab with little forethought or preparation. 3 scripts sent over today from Physicians and one on-going supposed autofill which has been in queue for three days. None of these uncommon drugs either. Felt like a Pirates hitter - 0 for 4. Transferring all out to the competition.

Avoid if you can! They lie all the time! Telling you your prescription will be for pick up this day and you go in and magical the prescription isn’t there. It’s at another pharmacy! They tell you they can order it and you're without it for 4 days because they messed up! They don’t care about their customers.

Everyone is fine there except Courtney that claims she is in charge. She said no prescription there for three days, then told my provider there were two more she found. I have find a complaint against her. She needs fired. Amen.

Pharmacy manager. Karen, made me feel singled out when I transferred 1 easy script to them. I generally go to GE in Crafton/Ingram. No one at that Pharmacy has made me feel the way GE (store #31) has. I was singled out regarding to this medication for about 10 years. I have another strength of this med. The pharmacists insisted that it was too soon to be filled. I explained that I take 2 different strengths of this particular med. She kept saying it was too soon. Still, I was pulled aside in front of others shopping and in line for the pharmacy. I felt humiliated. They treated me like a druggie. Still I was pulled to the side until they finally figured out I took 2 different dosages. As they finally realized that what I was saying, and what the computer was saying, was indeed correct. They appeared to be very annoyed with me. They asked to see to see my ID before I could have a copy of my receipt. They never asked for ID until I asked for a copy of the receipt.

My Doctor called in a prescription 3 hours before I got to the Waterworks Giant Eagle in Aspinwall, Pa. I went in to pick it up and said yes, we got the script but don't have it in stock. I explained going out of town and will need it so can you call other Pharmacy and they called one and said does not have, I asked to call others and was told that it is not my job to locate your medication at other Giant Eagle Pharmacies. Advise me I should be the one calling and walked away.

Warren Plaza Giant Eagle Pharmacy is a disaster! Avoid that one if you can! Very rude, unprofessional staff and pharmacist. Will mess up your RX every time, yes that happened to me too many times. Won’t fill some RX’s unlike Rite aid. Was forced to choose Giant Eagle when Rite Aid closed all stores. The big heavy set girl at the counter is very ignorant and causes to many problems with a RX. The pharmacist is unprofessional in that he literally throws the prescription to the staff across the room and is rude. Transferring ALL my prescriptions the heck out of that terrible pharmacy. BTW the corporate NEVER responded to my concerns. One and done with them! Avoid!!!

I have been a long time customer of Giant Eagle in Chardon. Never any problems. However, once in madison suddenly all of my medications have a charge. I spoke to my insurance company as well as the doctor and his pharmacy. They looked at all of my medications and said that I am covered. Note I've had the same insurance and same medications since 2018. My doctor and says I'm covered but the individual named (Lisa) who says she's not going to give me any information. She said I'm not covered and I'm just going to have to pay. I recommended that they call chardon to find out how they're putting it in, the one pharmacist did call, not lisa, someone else who didn't mind doing their job and she got the medications to go through with no charge.

Giant Eagle Pharmacy Greenfield. ***Avoid at all costs!*** I have never seen or encountered a more unprofessionally run establishment in my life. The pharmacist at this giant eagle will consistently put off filling a prescription until the next employee comes in. You can call 4 times to ask and make sure it is ready, it does not matter. It won't be.

I am on a blood thinner **...10mg...daily. I don't like being in it but I have a chronic clotting issue. I get my prescriptions through Giant Eagle Pharmacy. I get them promptly for many meds just not **. It's very challenging because I have to hope it's actually in stock. I called in a refill last week. The pharmacy said He had to wait as they had to call my doctor.. No refills. I knew that should not be an issue but it's now Tuesday... I called my doctor myself and a refill was authorized yesterday but still none in stock. Come back tomorrow I was told..Two things.. Never in stock... And when get it....I have to pay for a 90 day supply...big copay. There has to be a better way.

I have been using this pharmacy for a very long time. In the past year they have drastically went downhill. There's always a line, it takes forever them digging through drawers and a mess on top of the drawers until they finally find my prescription. I've been getting the same prescriptions for a while now and every time the price is different. Lastly I just can't take their snarky and rude attitudes. The whole store seems miserable. If it's that terrible go work somewhere else and not with the public especially in the pharmacy.

I recently had a deeply unsatisfactory experience at Giant Eagle that has left me feeling frustrated and let down by their customer service. I purchased a money order from Giant Eagle, and unfortunately, I had to return it for personal reasons. Armed with my receipt and expecting a straightforward process, I was shocked when the store refused to accept the return.

I waited an hour to get my COVID 19 vaccine at the Giant Eagle pharmacy at the Waterworks Mall and when I got home I discovered the pharmacist didn't even apply a bandaid over the vaccine injection site. Very unprofessional and unsafe.

I've been using Giant Eagle Pharmacy in Painesville, Ohio for many years. I don't know what happened, but now I have to wait at least a day to get most of my prescriptions filled. I'm used to getting scripts in 20 minutes or less. It's ridiculous that I can't get the medication I need in a timely manner. The pharmacy techs aren't very friendly most of the time either. I'm going to switch pharmacies; I can't take it anymore.

I recently returned Giant Eagle Pharmacy. A terrible mistake. On Dec 03 2022, my physician called in a prescription for a quality of 60 pills and in tablet form. I was originally told that they didn’t have in stock. Then they stated they had 29 tablets. If I took those I would forfeit the remaining 31, I asked why, they stated Ohio Law. I reached out to Board of Pharmacy to ask if true. The investigator assigned to this stated if a pharmacy can only fill a partial even if it is classified as a level 2, as long as pharmacy got the remaining within 30 days of prescription being written they were allowed to fill. The investigator also stated Giant Eagle on Groveport have been made aware.

Worst pharmacy ever. They’re always messing up my prescriptions and they do not care if that gets me sick or not. Their Pharmacist Eli will hang up on you after telling you that it isn’t their problem.