EcoQuest Reviews

I bought a part that did not work and tried to get replacement or refund but got no response. On Oct 5, 2015 I bought a part for air purifier (RCI/PCO Cell for FreshAir 2 with ozone) for $68.90+ $7.95 for shipping for total of $76.85. A week after receiving the part and installing it, it stopped working. I called EcoQuest and left them 3 voice mails in the next 3 weeks with no response from them. Then, I emailed them about it stating that I never got response to my 3 voice mails and they replied that they will call me back. I got a call and they requested me to send the part back. I asked them first to send me the replacement and they said that they need to check and will call me back. I never got a call back even after leaving 2 voice messages.

My parents were Ecoquest dealers from about 2001 until the company was renamed Vollara. They bought numerous air purifiers themselves, including Living Air Classic and Flair. They used one or two of these units on each of the three levels of their home for about 14 years. My parents enjoyed very good health until about two years ago. They both were quite active, ate very healthy, and never smoked. My father started noticing shortness of breath as he climbed stairs or walked for a distance. He also developed a nagging cough. His primary care physician ordered a chest X-ray and said there was a cloudiness around his heart/lungs. He was unsure of the reason. At this time, my dad was diagnosed with walking pneumonia. My mother was also diagnosed with walking pneumonia shortly afterward after some coughing and cold type symptoms, but no chest X-ray. They were given prescriptions for medications and seemed better.

Paid $388.00 for an EcoQuest Air Freshener Aug 2008 and turned it on about 6 times. This 7th time the panel lit up but it would not turn on. When I purchased it I was told the company would do repairs if I would send it back. Now they say they do NOT do repairs. The gent said it probably was a transistor on the motherboard. Called every electronic co in Tyler, Best Buy, Sears and A/C companies. They do not work on them. Don't waste your money.

We call because our ice maker stopped filling with water, so the first thought was since we had recently had maintenance on the system (Oh BTW your yearly maintenance serviceman dropped the ball and left us with a canister that had mold in it. For months I was tasting mold and thought it was Vegas water. Instead it was in the tank and I had to call you to change it.) I think that should have been caught, and would have been the purpose, in part, behind the yearly maintenance. But we were decent. We did not pitch a fit or make threats. We lived to talk about it. You did change it out after we called and so we moved on.

Although these air purifiers are expensive is an understatement. Be advised these units are made with the technology used by NASA in their laboratories and on the ISS (International Space Station) and NOAA and a host of other federal agencies and is the best on the market IF the sales rep had the proper training and understood the operations of the different units. As a former rep myself I never had any issues because I attended one of the companies "Air Quality" seminars to get my certification to properly inform the client of the units (whichever one they bought) would be used to its full potential without any disruption of service. A properly trained rep can and will ensure that these units will do what they say.

I ordered a battery and charger from their website before Christmas. I received the charger with no batteries. I contacted them on Dec 27, 2014 by phone but got a recording to leave my number and someone would call back. No one called. I gave them the benefit of the doubt because of the holidays.

In 2013 I order one that cost me $250 and got one that was cheaper and didn't work. I call him up and he said to send it back to him and he send me the one I order. I sent it back to him and I NEVER GOT THE ONE I ORDER. I call him many of times and left message that I didn't get it. I'm 91 years old and I can't afford to buy new one. I NEED IT SO I CAN FEEL BETTER. Please help me get my money back.

I called this company and talked to one of their customer service reps in order to order the correct 7 x 7 filters my FreshAir 2 machine sold by EcoQuestAir. They provided me with the SKU number of the filter and said I could order them online. I did order them online and they sent me the wrong filters. I called the company and told them they send me the wrong filters. The apologized, asked me for the serial number on my machine and said they would resend the correct filters. All this time I kept telling them the filter size I needed was 7" x 7". They said these would be the correct filters and sent me another set. Again the filters arrived incorrect. Once again they were 7.5" x 9" not 7" x 7".

I have a dozen or so Ecoquest machines. All of them are junk. The parts are low quality and regular repairs are needed. I strongly advise against buying any of their machines.

I ordered material that subsequently was not needed. The rudeness and unresponsiveness from the company was appalling. While they took my merchandise back finally, they charged me a $22 restocking charge! Here is the response I received from them when I questioned this..."If you read our policy, you know we did more for you than we could by the policy and you are still not happy. We did not have to honor that refund, but we did. Here is another sample when you try to do good for a customer, but it is not appreciated." I have never been spoken to this way by any company that I have ever done business with. Nonetheless, I will never do business with them again.

Since the time I purchased my expensive FreshAir Ecoquest air purifier in 2007 until now, I have gotten little or no support. At first it was just inconvenience. Now the purifier has stopped working and I take it EcoQuest is out of business. I desperately need an air purifier but don't know which brand or manufacturer to trust given that paying several hundred dollars with EcoQuest did not amount to a serviceable warranty.

I guess I've been one of the lucky ones but I bought my Alpine XL-15 over 17 years ago and had sent it in once after a couple of years for the ozone controller knob and have had fairly good success with my unit. I made sure I had to clean the ozone plates every 5-6 months and have done a complete wipe down a few years ago. The ozone generator would work with spotty results (I can tell by the sound of the current on the plates) and I just changed plates the other day and it's back up to speed. I have it set to the minimum so I just start to hear the electrical current running against the plates and just barely smell the ozone which I found long ago is all that's needed.

The Ecoquest 2.1 air purifier machine stopped working and the company is not in business. It should be under warranty. No info on warranty available.

This unit is two years old and should still be under warranty! It cost a lot of money and is broken and will not run. I only get the runaround about fixing it. Fix my air purifier.

I bought two machines in 2004 from a wonderful sales rep. I've had wonderful results with both machines used in four different houses and have replaced parts as needed following the recommended maintenance practices. They're worn out and the sales rep with whom I have to deal is so unpleasant that I've quit ordering parts and fear that I'll never be able to get replacement machines. Unless there has been some change, those with complaints about the smell need only to carefully read their literature and use one setting when they are at home and either of the other two settings when they are away. My housekeeper asked me why our house was so much dustier than it used to be. The answer is that our machine no longer works. She used to be able to use a Swiffer duster in a 3,100 sq ft home for two weeks. Now it is dusty enough to change after just five days. My only disappointment is that I'm afraid to trust the current company because of the obnoxious foreign sales rep named Michael.

I don't remember which model I have, but it was about $600. My sister told me about the air purifiers and how well they worked in her house. She breeds Labrador retrievers, so it's not unusual for her to have lots of puppies around. Her house always smells fresh and clean, so I bought one. I have always had good luck concerning the warranty with Alpine/EcoQuest. I also have a dealer here that is awesome. My daughter has asthma and the unit has defiantly made a difference. She doesn't get sick as often when the unit is running because at the first signs of sickness, it always goes straight to her lungs. I feel that it really does make for a healthier home.

I purchased a FreshAir Buddy on April 19, 2012. I received an email from your sales department on the 30th of April 2012, with the tracking number **. I haven't received the package as of today’s date. I called UPS here and they say this is not a tracking number for UPS. You had no problem charging the amount on the credit card. Now, where is the product? I believe an immediate reply is in order.

I purchased Alpine's newest air purifier model. I have asthma and could not understand why my breathing was more labored, when I received the unit. I also noticed an odor, which was described by the company, as the smell of the air before a thunderstorm. In the opinions of my friends and family, it was awful. I called the company and was told that I should keep the unit, as the odor will decrease. The air purifier made other claims that the unit did not live up to. The unit I had did not remove bad odors from the room. I tested it with my son, as he smokes. I was very unhappy with the results, or lack thereof. I called the company and pressed the prompt for customer service. I got sales, as customer service was too busy to talk to me! I was told that a tech would call me and eventually customer service would also.

Like many others I am reading about, I too purchased an Ecoquest machine from an independent dealer in 2006. It worked great and I was more than pleased with it. However, it quit working about 3 months before the warranty ran out. I called my dealer and sent the machine to her. It was replaced promptly. I was told the unit came with a new warranty.

An email popped up about the fresh air surround. I did not know of the existence of this machine or what it could do. I thought that the cost was pretty steep. But my son was suffering with asthma and allergies. I was afraid that he was headed for shots because he looked so bad. And with record rain through the winter, we were looking at a pretty rough spring for him. So I took the chance to see if he would do better. And he did. His suffering gradually improved. Now a year later, he has, for the most part, stopped taking his medicine and is doing fine. I had to follow the instructions as to how to operate the machine. Be careful not to make the setting to high.

I purchased the above model (ecoquest fresh air machine) on 11-4-2011. On 11-14-2011, we were told to put the setting on the ozone machine to 3000 and leave the house for a week. Upon return and after the home had been aired out 24 hours, we were unable to occupy the home because it reeks of chlorine. Upon calling the representative, I got no help and all the company would say is that the representative had told me to put it on a setting twice what it should have been! My insurance company called the odor of ozone a pollutant and wouldn't help me. The company finally allowed a claim with their insurance company Liberty Mutual and they too have denied my claim. I have been unable to live in my home for 3 months and the ozone changed the molecular structure of everything soft in my home and lets off a horrible gas smell. So I lost my home and all my belongings and can't even find an attorney to take the case! I only wanted a solution to the smell and gases and to be paid for my belongings! I have asthma anyhow and my doctor has told me not to live there. So now with 2 homes, I am going to lose the house full of ozone damage!

Strange odor, more dust, headaches and electric bill went up over $100!

These companies are now working as GreenTech Environmental, and are peddling the newest versions of their products through distributors at trade shows, etc., using the same tactics of which Alpine was judged against. I purchased two of their largest "purifiers", and upon doing some more research, attempted to receive a refund on un-shipped products. The refund was refused, and the products will now not be shipped. There is only one word for this, theft.

I have a complaint about the following made by JoAnn of Portland, OR:

My experience with Ecoquest is (Positive) from 2005, working part time I earned an additional $8,000.00. The response was excellent; from people who had various types of health issues and bought other air purifiers. I did have some bad units, but they were replaced with no problems. There are 6 people that I sold to and became friends with and all 6 units are still working after 6 years.

In Oct. of 2009 I purchased a Fresh Air by EcoQuest and 2 ecoboxes. They have been in use until February 21,2011 at which time I boxed all three up and discontinued use. I have had countless trouble with the smaller ones. The representative has always taken care of the problem at no cost to me until this last occurance. I have not yet heard from her.

Do not ever purchase any type of air purifying device from this company! The products are over the top expensive, do not work and warranties are not honored. Their staff are ridiculously uneducated. Save yourself hours of telephone conversations with ** customer service reps. Do not do business with this company.

In 1997, I bought an Alpine air purifier. It worked great about a year and a half ago, I decided to get a new one and found out Alpine had sold out to Ecoquest. Earl ** was a dealer and I contacted him. I bought a new machine and they gave me $100.00 for my old machine which was great, or so I thought. I didn't even have my new machine for a year and it stopped working, so we sent it back to be repaired because the new machine came with a 3-year warranty. They fixed it. Then not 6 months later it stopped working. Lo and behold, Ecoquest sold out to Volara and they will not fix my machine. They will not honor my warranty.

As I was attempting to start my independent Ecoquest business. It was suggested that I open a business account. The original agreement was I could purchase one unit, then through direct shipping from Greenville, Tennesee, make money on my sales. I then received a "Summit Package" that I never agreed to, and was unable to return. This included supplements (protein shakes) that I was not aware of, and never agreed to sell. Attempts to return the said product, was met with hostility.

I have had many problems with the Ecoquest Fresh Air. I have asthma and this unit does not do what it's supposed to do. I have to switch to a simpler table top unit that works a lot better. I found that since using the purifier, myself and my daughter have gotten sick and our allergies seem to worsen. This unit leaves me feeling as if there is fluid in my lungs and makes it extremely difficult to breath. I had to use more medication for me and my daughter's asthma and also had to use more medication for colds and allergies.

I had a Fresh Air Purifier - the $747.00 model which was identical to the Vollara model that purchased Ecoquest. It was my stepfather's. They come with a 3-year warranty and it was purchased in 2008. They said that because it was the old company, there was no warranty. The warranty should expire in 2011 (SN# 766836). I had to pay $165.00 to have a refurbished model shipped to my stepfather George **. This is breach of implied contract. They still advertise the Ecoquest manual on their website as the manual for the model which I have and the model they currently sell. This is a scam. I am most unhappy. This company has little integrity.

I have been using Ecoquest XL 15 for 11 years. I am really pleased with it. My wife had severe headaches for years. After I bought a machine, she has not had one in 7 years and only 3 since we bought the machine. It's a great machine.

I have used my Ecoquest air purifier at home for 8 or 9 years. Even bought 3 for the office where I work. They all work beautifully and do what they're supposed to do. Service from Ecoquest, and more recently Vollara, has been nothing short of terrific.

I have been in Ecoquest, now called Vollara for 4 years. When the purifiers worked, they were unbelievable. I sold many and have plenty of happy customers. I have plenty of testimonies. Unfortunately they had quality control issues and a lot of bad units. Too much ozone, intermittent units, bad LCDs, etc. I have many unhappy customers and a downline who have bad machines. I have contacted Vollara's customer service, sent e-mails to the parts manager on more than one occasion, asking that they sell me parts. I am a qualified service contractor and would like to make it right with my customers and to save their face since Alpine/Ecoquest will haunt them the rest of their lives. I've received absolutely no reply. I was told that problems with quality were resolved. Are they really?

I purchased a fresh air unit in 2008 from Ecoquest for approximately $900. Some few months later, I had a problem with the unit not working properly so I sent it in for repairs, then the display stopped working and sent it in again. A year later, the display stopped working again so I called and was surprised to hear that the company had change owners. I talked with Christy and told her the problem and she told me there was nothing they could do besides sell me another one! When I asked to speak to the manager, verbally frustrated Christy put me on hold and came back seconds later and informed me that her supervisor Shannon says there is nothing they would do and that she was leaving the building and if she called me back tomorrow, she would tell me the same thing.

This company took over Ecoquest after they filed for bankruptcy. They are now still selling all the same products, air purifiers and such, but will not honor any of the warranties of Ecoquest. I have a unit that is a little under 2 years old that had a three-year warranty on it. This company will not honor the warranty and will do nothing about fixing the product. Seeing this air purifier runs about $700.00, I would think that it would be only fair that they honor the warranty. Product is not working and was still under warranty but will not be honored.

I called Ecoquest to find out how to get my unit repaired. The person said to contact them only by email and hung up on me. There is no response to my email and no one to call about a repair. This is outrageous for such an expensive product that has only about $10 worth of parts in a plastic housing. My air purifier is broken and they will not respond to my request for assistance.

In about 2005, I purchased a very expensive Ecoquest air cleaner that was being hawked by Paul ** on radio. I paid 750.00. I was impressed with the unit initially until every eight months or so it would stop working for one reason or another. Honestly, it seemed as though it was being sent back for repair more often than it got consistent use.

I purchased 6 units about 5 to 6 years ago for about $600/each. Tonight, I tried to get Jeromy to repair 2 units that are impossible to get back together after removing one part to change out the light bulbs that I just ordered and paid $25/light. One part of the unit has even rusted off. Jeromy tells me that they no longer accept units for repair. The only thing he can do for me is to allow me to spend $265 each for new units. This is not acceptable! I feel as though I have been ripped off and mislead about the service that they supposedly have. When one invests $600 into a product one expects quality. Ecoquest is not quality!

I have a small commercial cleaning co and purchase products through Hi-Tek Floor Supply. My complaint is not necessarily about them, but purchased a Ecoquest air-purifier from a salesman that told me wonderful things about it and had one on display and in use in the co.