EcoQuest Reviews

We call because our ice maker stopped filling with water, so the first thought was since we had recently had maintenance on the system (Oh BTW your yearly maintenance serviceman dropped the ball and left us with a canister that had mold in it. For months I was tasting mold and thought it was Vegas water. Instead it was in the tank and I had to call you to change it.) I think that should have been caught, and would have been the purpose, in part, behind the yearly maintenance. But we were decent. We did not pitch a fit or make threats. We lived to talk about it. You did change it out after we called and so we moved on.

Although these air purifiers are expensive is an understatement. Be advised these units are made with the technology used by NASA in their laboratories and on the ISS (International Space Station) and NOAA and a host of other federal agencies and is the best on the market IF the sales rep had the proper training and understood the operations of the different units. As a former rep myself I never had any issues because I attended one of the companies "Air Quality" seminars to get my certification to properly inform the client of the units (whichever one they bought) would be used to its full potential without any disruption of service. A properly trained rep can and will ensure that these units will do what they say.

I ordered a battery and charger from their website before Christmas. I received the charger with no batteries. I contacted them on Dec 27, 2014 by phone but got a recording to leave my number and someone would call back. No one called. I gave them the benefit of the doubt because of the holidays.

In 2013 I order one that cost me $250 and got one that was cheaper and didn't work. I call him up and he said to send it back to him and he send me the one I order. I sent it back to him and I NEVER GOT THE ONE I ORDER. I call him many of times and left message that I didn't get it. I'm 91 years old and I can't afford to buy new one. I NEED IT SO I CAN FEEL BETTER. Please help me get my money back.

I called this company and talked to one of their customer service reps in order to order the correct 7 x 7 filters my FreshAir 2 machine sold by EcoQuestAir. They provided me with the SKU number of the filter and said I could order them online. I did order them online and they sent me the wrong filters. I called the company and told them they send me the wrong filters. The apologized, asked me for the serial number on my machine and said they would resend the correct filters. All this time I kept telling them the filter size I needed was 7" x 7". They said these would be the correct filters and sent me another set. Again the filters arrived incorrect. Once again they were 7.5" x 9" not 7" x 7".

I have a dozen or so Ecoquest machines. All of them are junk. The parts are low quality and regular repairs are needed. I strongly advise against buying any of their machines.

I ordered material that subsequently was not needed. The rudeness and unresponsiveness from the company was appalling. While they took my merchandise back finally, they charged me a $22 restocking charge! Here is the response I received from them when I questioned this..."If you read our policy, you know we did more for you than we could by the policy and you are still not happy. We did not have to honor that refund, but we did. Here is another sample when you try to do good for a customer, but it is not appreciated." I have never been spoken to this way by any company that I have ever done business with. Nonetheless, I will never do business with them again.

Since the time I purchased my expensive FreshAir Ecoquest air purifier in 2007 until now, I have gotten little or no support. At first it was just inconvenience. Now the purifier has stopped working and I take it EcoQuest is out of business. I desperately need an air purifier but don't know which brand or manufacturer to trust given that paying several hundred dollars with EcoQuest did not amount to a serviceable warranty.

I guess I've been one of the lucky ones but I bought my Alpine XL-15 over 17 years ago and had sent it in once after a couple of years for the ozone controller knob and have had fairly good success with my unit. I made sure I had to clean the ozone plates every 5-6 months and have done a complete wipe down a few years ago. The ozone generator would work with spotty results (I can tell by the sound of the current on the plates) and I just changed plates the other day and it's back up to speed. I have it set to the minimum so I just start to hear the electrical current running against the plates and just barely smell the ozone which I found long ago is all that's needed.

The Ecoquest 2.1 air purifier machine stopped working and the company is not in business. It should be under warranty. No info on warranty available.

This unit is two years old and should still be under warranty! It cost a lot of money and is broken and will not run. I only get the runaround about fixing it. Fix my air purifier.

I bought two machines in 2004 from a wonderful sales rep. I've had wonderful results with both machines used in four different houses and have replaced parts as needed following the recommended maintenance practices. They're worn out and the sales rep with whom I have to deal is so unpleasant that I've quit ordering parts and fear that I'll never be able to get replacement machines. Unless there has been some change, those with complaints about the smell need only to carefully read their literature and use one setting when they are at home and either of the other two settings when they are away. My housekeeper asked me why our house was so much dustier than it used to be. The answer is that our machine no longer works. She used to be able to use a Swiffer duster in a 3,100 sq ft home for two weeks. Now it is dusty enough to change after just five days. My only disappointment is that I'm afraid to trust the current company because of the obnoxious foreign sales rep named Michael.

I don't remember which model I have, but it was about $600. My sister told me about the air purifiers and how well they worked in her house. She breeds Labrador retrievers, so it's not unusual for her to have lots of puppies around. Her house always smells fresh and clean, so I bought one. I have always had good luck concerning the warranty with Alpine/EcoQuest. I also have a dealer here that is awesome. My daughter has asthma and the unit has defiantly made a difference. She doesn't get sick as often when the unit is running because at the first signs of sickness, it always goes straight to her lungs. I feel that it really does make for a healthier home.

I purchased a FreshAir Buddy on April 19, 2012. I received an email from your sales department on the 30th of April 2012, with the tracking number **. I haven't received the package as of today’s date. I called UPS here and they say this is not a tracking number for UPS. You had no problem charging the amount on the credit card. Now, where is the product? I believe an immediate reply is in order.

I purchased Alpine's newest air purifier model. I have asthma and could not understand why my breathing was more labored, when I received the unit. I also noticed an odor, which was described by the company, as the smell of the air before a thunderstorm. In the opinions of my friends and family, it was awful. I called the company and was told that I should keep the unit, as the odor will decrease. The air purifier made other claims that the unit did not live up to. The unit I had did not remove bad odors from the room. I tested it with my son, as he smokes. I was very unhappy with the results, or lack thereof. I called the company and pressed the prompt for customer service. I got sales, as customer service was too busy to talk to me! I was told that a tech would call me and eventually customer service would also.

Like many others I am reading about, I too purchased an Ecoquest machine from an independent dealer in 2006. It worked great and I was more than pleased with it. However, it quit working about 3 months before the warranty ran out. I called my dealer and sent the machine to her. It was replaced promptly. I was told the unit came with a new warranty.

An email popped up about the fresh air surround. I did not know of the existence of this machine or what it could do. I thought that the cost was pretty steep. But my son was suffering with asthma and allergies. I was afraid that he was headed for shots because he looked so bad. And with record rain through the winter, we were looking at a pretty rough spring for him. So I took the chance to see if he would do better. And he did. His suffering gradually improved. Now a year later, he has, for the most part, stopped taking his medicine and is doing fine. I had to follow the instructions as to how to operate the machine. Be careful not to make the setting to high.

I purchased the above model (ecoquest fresh air machine) on 11-4-2011. On 11-14-2011, we were told to put the setting on the ozone machine to 3000 and leave the house for a week. Upon return and after the home had been aired out 24 hours, we were unable to occupy the home because it reeks of chlorine. Upon calling the representative, I got no help and all the company would say is that the representative had told me to put it on a setting twice what it should have been! My insurance company called the odor of ozone a pollutant and wouldn't help me. The company finally allowed a claim with their insurance company Liberty Mutual and they too have denied my claim. I have been unable to live in my home for 3 months and the ozone changed the molecular structure of everything soft in my home and lets off a horrible gas smell. So I lost my home and all my belongings and can't even find an attorney to take the case! I only wanted a solution to the smell and gases and to be paid for my belongings! I have asthma anyhow and my doctor has told me not to live there. So now with 2 homes, I am going to lose the house full of ozone damage!

Strange odor, more dust, headaches and electric bill went up over $100!

These companies are now working as GreenTech Environmental, and are peddling the newest versions of their products through distributors at trade shows, etc., using the same tactics of which Alpine was judged against. I purchased two of their largest "purifiers", and upon doing some more research, attempted to receive a refund on un-shipped products. The refund was refused, and the products will now not be shipped. There is only one word for this, theft.

I have a complaint about the following made by JoAnn of Portland, OR:

My experience with Ecoquest is (Positive) from 2005, working part time I earned an additional $8,000.00. The response was excellent; from people who had various types of health issues and bought other air purifiers. I did have some bad units, but they were replaced with no problems. There are 6 people that I sold to and became friends with and all 6 units are still working after 6 years.

In Oct. of 2009 I purchased a Fresh Air by EcoQuest and 2 ecoboxes. They have been in use until February 21,2011 at which time I boxed all three up and discontinued use. I have had countless trouble with the smaller ones. The representative has always taken care of the problem at no cost to me until this last occurance. I have not yet heard from her.

Do not ever purchase any type of air purifying device from this company! The products are over the top expensive, do not work and warranties are not honored. Their staff are ridiculously uneducated. Save yourself hours of telephone conversations with ** customer service reps. Do not do business with this company.

In 1997, I bought an Alpine air purifier. It worked great about a year and a half ago, I decided to get a new one and found out Alpine had sold out to Ecoquest. Earl ** was a dealer and I contacted him. I bought a new machine and they gave me $100.00 for my old machine which was great, or so I thought. I didn't even have my new machine for a year and it stopped working, so we sent it back to be repaired because the new machine came with a 3-year warranty. They fixed it. Then not 6 months later it stopped working. Lo and behold, Ecoquest sold out to Volara and they will not fix my machine. They will not honor my warranty.

As I was attempting to start my independent Ecoquest business. It was suggested that I open a business account. The original agreement was I could purchase one unit, then through direct shipping from Greenville, Tennesee, make money on my sales. I then received a "Summit Package" that I never agreed to, and was unable to return. This included supplements (protein shakes) that I was not aware of, and never agreed to sell. Attempts to return the said product, was met with hostility.

I have had many problems with the Ecoquest Fresh Air. I have asthma and this unit does not do what it's supposed to do. I have to switch to a simpler table top unit that works a lot better. I found that since using the purifier, myself and my daughter have gotten sick and our allergies seem to worsen. This unit leaves me feeling as if there is fluid in my lungs and makes it extremely difficult to breath. I had to use more medication for me and my daughter's asthma and also had to use more medication for colds and allergies.

I had a Fresh Air Purifier - the $747.00 model which was identical to the Vollara model that purchased Ecoquest. It was my stepfather's. They come with a 3-year warranty and it was purchased in 2008. They said that because it was the old company, there was no warranty. The warranty should expire in 2011 (SN# 766836). I had to pay $165.00 to have a refurbished model shipped to my stepfather George **. This is breach of implied contract. They still advertise the Ecoquest manual on their website as the manual for the model which I have and the model they currently sell. This is a scam. I am most unhappy. This company has little integrity.

I have been using Ecoquest XL 15 for 11 years. I am really pleased with it. My wife had severe headaches for years. After I bought a machine, she has not had one in 7 years and only 3 since we bought the machine. It's a great machine.

I have used my Ecoquest air purifier at home for 8 or 9 years. Even bought 3 for the office where I work. They all work beautifully and do what they're supposed to do. Service from Ecoquest, and more recently Vollara, has been nothing short of terrific.

I have been in Ecoquest, now called Vollara for 4 years. When the purifiers worked, they were unbelievable. I sold many and have plenty of happy customers. I have plenty of testimonies. Unfortunately they had quality control issues and a lot of bad units. Too much ozone, intermittent units, bad LCDs, etc. I have many unhappy customers and a downline who have bad machines. I have contacted Vollara's customer service, sent e-mails to the parts manager on more than one occasion, asking that they sell me parts. I am a qualified service contractor and would like to make it right with my customers and to save their face since Alpine/Ecoquest will haunt them the rest of their lives. I've received absolutely no reply. I was told that problems with quality were resolved. Are they really?

I purchased a fresh air unit in 2008 from Ecoquest for approximately $900. Some few months later, I had a problem with the unit not working properly so I sent it in for repairs, then the display stopped working and sent it in again. A year later, the display stopped working again so I called and was surprised to hear that the company had change owners. I talked with Christy and told her the problem and she told me there was nothing they could do besides sell me another one! When I asked to speak to the manager, verbally frustrated Christy put me on hold and came back seconds later and informed me that her supervisor Shannon says there is nothing they would do and that she was leaving the building and if she called me back tomorrow, she would tell me the same thing.

This company took over Ecoquest after they filed for bankruptcy. They are now still selling all the same products, air purifiers and such, but will not honor any of the warranties of Ecoquest. I have a unit that is a little under 2 years old that had a three-year warranty on it. This company will not honor the warranty and will do nothing about fixing the product. Seeing this air purifier runs about $700.00, I would think that it would be only fair that they honor the warranty. Product is not working and was still under warranty but will not be honored.

I called Ecoquest to find out how to get my unit repaired. The person said to contact them only by email and hung up on me. There is no response to my email and no one to call about a repair. This is outrageous for such an expensive product that has only about $10 worth of parts in a plastic housing. My air purifier is broken and they will not respond to my request for assistance.

In about 2005, I purchased a very expensive Ecoquest air cleaner that was being hawked by Paul ** on radio. I paid 750.00. I was impressed with the unit initially until every eight months or so it would stop working for one reason or another. Honestly, it seemed as though it was being sent back for repair more often than it got consistent use.

I purchased 6 units about 5 to 6 years ago for about $600/each. Tonight, I tried to get Jeromy to repair 2 units that are impossible to get back together after removing one part to change out the light bulbs that I just ordered and paid $25/light. One part of the unit has even rusted off. Jeromy tells me that they no longer accept units for repair. The only thing he can do for me is to allow me to spend $265 each for new units. This is not acceptable! I feel as though I have been ripped off and mislead about the service that they supposedly have. When one invests $600 into a product one expects quality. Ecoquest is not quality!

I have a small commercial cleaning co and purchase products through Hi-Tek Floor Supply. My complaint is not necessarily about them, but purchased a Ecoquest air-purifier from a salesman that told me wonderful things about it and had one on display and in use in the co.

I purchased my first air purifier in 2004 and was pleased. In 2008 I upgraded and was still pleased. While purchasing the machine in '08, I was ensured that the machine had a three-year warranty. In December 2009 my control panel went out and I contacted Eco-Quest, who is now DBG Group. I explained my problem and asked for the process to send my machine back for warranty work. After this request I was told that as of 12-01-09 they would not acknowledge my warranty, due to Eco Quest going into foreclosure. Then they offered me a "Deeply Discounted Rate" of $114.00 to repair the console and that I would have to secure a method of payment before they would allow me to send my machine back. How is this when they don't even know what is wrong with it, besides that the machine should be under warranty? This has got to be illegal, I was not contacted by them about terminating the warranty and neither was the dealer I purchased the console from.

I purchased an Atlas Air Purifier (model Silent Thunder LA-2400) on 07/22/2009. After a few weeks, the unit developed a loud vibrating noise. I was told how to adjust the fan blades to fix the noise. It didn't work so I sent the unit back for repair. They received the unit in new condition but when I received it back from their repair shop, the cabinet was damaged and it still had the same problem with the vibration noise. I called them and was told to find a fan speed where the noise was where I could stand it and leave it there. I cannot turn it up or down from there. I asked for my money to be refunded and was told I could receive a $50 credit. Also, I could sent it back again with a promise it would be in new condition when returned to me. No damage! I thought that should have been the case the first time I sent it to them. I refused. I paid $36 to send it to them for repair. I will never do business with them again. I moved this unit to a downstairs area where I cannot hear the racket it produces.

I purchased my Living classic in January 2009, and it broke 3 months later. I called several times, and they said no warranties or refunds. I called EcoQuest and left messages with the manager, stating it is a new product and I did not want to pay any more for shipping and repair since I already paid $775.

I was used by the EcoQuest representatives and I lost $2,500. I am now left with 4 faulty machines. I owned one of the original Alpine machines and I loved it. It quit working and I decided to look into something else. I was introduced to a couple that sold EcoQuest products. I wasn't interested in making money or selling machines - I just needed a machine for allergies. They duped me into buying a success pack and promising that these would be easy to sell. Later, I found out that they took a cruise at my expense. I should have known something wasn't right.

I bought an EcoQuest Fresh Air purifier on 5/11/04 for $444.50. I was very satisfied with this purchase except that I had to send it once in 2005 for a minor repair. On 8/28/08, I called to order a part and I was suggested by customer service to upgrade to new generation of Fresh Air purifier. I accepted their suggestion and upgraded to a new machine by paying $239.06. The new machine arrived partially dead on 9/8/09. This started a series of exchanges and most of the exchanged machines showed a common problem. Like first generation machines, these machines should have reminded to perform cleaning when the air passage gets dirty and air flow reduces through grills and filter.

We purchased an EcoQuest Fresh Air system on 3/10/06 from a local dealer for $647.71. The machine ran well for about a year and a half, and then quit putting out ozone (no smell as before). We methodically cleaned the unit when it put up the message to do so. At this time, we cleaned the plates and the unit, and finally just shut the thing off. Eventually we called and sent the unit in under warranty around August of 2008, at which time it was cleaned (~$50 cost to us). The keypad and LCD display was replaced as well as the ozone plate. We received it back and it ran for a few days until we put it on sanitize mode, after which the ozone smell again stopped. Frustrated, we turned the unit off and put it away as it hadn't worked in a long time and we were tired of dealing with it.

I work in a Long Term Care/Rehabilitation Center which provides residence to over 200 elderly and disabled persons in the Piney Woods of Louisiana. Pollen, allergies, flu, cold, everything hits us at various times of the year. My work installed the Fresh Air system in its hallways and we noticed immediately the difference in odor, and a freshness that isn't often found in nursing homes.

I purchased an Alpine XL-15 in Feb. 1997. We had just remodeled & the odors & dust aggravated my allergies plus my husband was a heavy smoker. After turning on the unit, I immediately noticed relief. Visitors to our house even asked if he had quit smoking. Yes, there was a fine white layer deposited. But that was the allergen particles which were no longer floating in the air but had fallen because of the ionization. The unit has run non-stop until about a month ago (Feb. 2009) when the fan motor quit. I am replacing the motor & will continue to use the Alpine. I love this purifier! Yes, it was expensive (about $500 in '97) but running non-stop for 10 years is, I think, a pretty good value.

My husband and I purchased this machine the Alpine Living Air Ozone air cleaner in 1999, about 3 months after we got it, I was having trouble breathing so I went to my Dr. for a check up. He said I had congestion and would need some more test. He ordered a PFT (pulmonary function test). He called me at 9 PM in the evening to say that I had emphysema. I went down to Westchester Medical Center for a second opinion after many test, they confirmed that I did indeed have emphysema. I couldn't understand it because I had stopped smoking 20 years ago and I had no health problems. My husband and I went hiking in the parks and fishing climbing up and down small cliffs.

I purchased a living water II from ecoquest. The water filter only has a 1 yr warentee. However twice since I purchased that water purifier it has leaked. I sent it back to ecoquest to have them repair the unit. However I have not determined if I want to continue with this since it is becoming more costly to do so.

I purchased 2 of these machines. The living air one and the flair. The living air one was about $694.00 and the flair one was around $369.00. They were suppose to help with allergies and cut down on dust. My complaint is that the machines are broken down, all of the time. They stop working, or the ozone does not work, or the plates crack or the fan quits, on and on. Between shipping it in for repairs and parts and labor, they have been terribly expensive.

I have owned a Living Air machine for the last 11+ years and absolutely LOVE it. When I first bought it I became a dealer because I believed in the product so much. Unfortunately I never had much time to devote to the business so I finally gave it up. I found the article on this website shocking. For one thing, I was a dealer back when EcoQuest was not even in existence and it was just Alpine. I personally don't care why EcoQuest started as their own company or the politics behind it. All I know is that I have asthma and severe allergies. I would absolutely hate living without my machine.

Purchased the Fresh Air by Eco Quest in 2004, cleaned it without fail every 4- 5 weeks when product indicated. Replaced parts when needed and it stopped running cold a week ago (Aug 2008). Saw a burned fuse so I called for a replacement, bought two, another filter, UV bulb, RCI target and installed them and then plugged it in and the motor smoked and smelled. Motor shot in four years.

As a dealer for company I represented a product called Laundrypure. In March of 2007 I discovered a potential quality problem that could cause catotrphic flooding issue in consumers home who purchased product. After reporting isse to engineering I was told by engineering it was not a problem. After flooding mine and others home discovered company knew of problem, knew it would cause flooding and because of cost to repair lied to dealers. There are approximately 20 - 25,ooo units in field with this problem.

This past year I purchased a Fresh Air 2 from them (now EcoQuest). I love it. I substitute at a high school where they had a water leak. I have a severe allergy to mold. Thirty minutes in the building and I am wheezing. I started taking my machine when in that classroom and have had such comments as Hey, I can breathe in here now, what is that thing? come from the students. I too could breathe, no stuffiness, no wheezing. Their other products are just as wonderful.

warning! i bought a laundry pure unit in december of 2007 and loved it. my clothes smell great and i save energy with the cold water. today i was cooking on my gas grill outside and had walked back into the house and heard what i thought was a mini explosion so i ran back outside thinking the propane tank had blown up. all was fine so went back into the house to see smoke coming out of my utility room and flashes of light. it was the laundry pure on fire and smoking.

warning!!! i bought a laundrypure unit in december of 2007 and loved it. my clothes smell great and i save energy with the cold water. today i was cooking on my gas grill outside and had walked back into the house and heard what i thought was a mini explosion so i ran back outside thinking the propane tank had blown up. all was fine so went back into the house to see smoke coming out of my utility room and flashes of light.

The Ecoquest rep in our BNI chapter claims it kills every known airborne disease known to man. She also tells us it cures asthma, allergies and helps her MS symptoms. This woman when approached by a interested customer will attempt to sign them up as a Ecoquest dealer instead of just selling them a Fresh Air Machine. After getting to know her for the last 3 years I have concluded she is a complete hypocrate and is profiting from deceiving people.

I've never experienced any problems or changes in my health - good or bad - after introducing the EcoQuest air purifiers into my home. So, I decided to sell them, and order a grunch of them.

Purchased a Living Air Breeze Air Purifier in 2002 to keep clean air quality and smoke free living environment. Unit ran non stop 24/7 for five years - very satisfied with the product, needed no replacement parts, easy to clean and operate. Have been without unit for six months and noticeable difference. Relative also has a unit that has been operational for approximately eight years - no trouble, runs quietly, no parts wearing out. Highly recommend this product.

I purchased an Alpine Flair air filter from a neighbor 4 years ago. I love this machne. I have not had any problems with it and I sleep much better at night..no more stuffy nose. I was searching the internet for a new one when I came across this site. The complaints are a surprise to me. I'm sorry so many have had a bad experience.

I have had wonderful results with my machine...In fact my house smells fresh and clean. I was wondering of comments other companys have said that ozoin makers or machines would be banded by Calf in July 2008...I haven't heard anything on the news. I actually shut off my machine due to the lung cancer i would get if i used it. Not anymore I would like a comment back before i shut the Eco Quest off again. I like this product but if it will hurt me i want to know.

I Purchased a Ecoquest fresh air purifier. Simply put it has changed my life, my home no longer smells and the health of myself and children has greatly improved. I wish I would have done this years ago.

i purschased a personal buddie about one and half year ago. And was told buy the person i bought it from that after the warranty ran out that they would replace it for 30.00 d0llars. My just went bad and it really did work for mt allergeis. But know they will not send a new one custermer service tells me that I have to buy a new one.

I have had an excellent experience with EcoQuest. I have many of their products in my home and love all of them. From what I have read, it seems that individuals are having issues with their independent business owners not with the actual company. I know for a fact that if something goes wrong all you need to get is an RMA number from the company before sending it back, and they will replace or repair whatever is wrong. They have been very good about this with me. If your dealer is not treating you right, then you should call the company directly to request help or to ask for a new dealer. They can be reached at 800-989-2299.

Since I purchase the air purifying machine in the late 90's I have had constant problems. It has never worked for longer that a month at a time. I sent it back while it was under warrenty to be repaired. They would send it back again only working for a small amount of time. I would call time after time...operators were very rude and were never any help. Now I have this exspensive machine that when working does a wonderful job, but NEVER works.

I purchased an Ecoquest Model FreshAir 2.1 from this dealer approximately 7 months ago. The first unit delivered worked for only 3 weeks and then the front control key pad failed to function. The dealer sent me a second unit, Not a new one, but one returned from another prospective customer that didn't want it. This unit was dead on arrival. It wouldn't even turn on.

I love Ecoquest products. There are so many individuals who refuse to follow the instructions on the units. I have an ecobox I love it. My home is 1200sqft it covers a 1500sqft area. I was told to put it on a high shelf 6ft and up. It works very well. My daughter and I are very asthmatic and my whole family has allergies. This unit has not only gotten rid of the allergie problems but helped asthma issues all together. The fresh air is to my undrstand at first it puts a strong ordor out but eventually fades out when it eliminates all that junk in your air. We are all used to breathing bad stuff all the time. I can only hope that those out there who knock these product give a try first and follow instructions. I also have a laundry pure I have had nothing but great progress from this unit. My clothes are so clean and my son doesnt have allergies like when we used laundry detergent.

HELP! We are SO SICK! On April 16th, 2008 a contractor who was working on my house installed an Ecoquest Fresh Air Living Air Purifier. I immediately noticed that all of the flies (about seven) he brought in the house with him were dead that night on the floor... I was thrilled, no need to go buy a fly-swatter! On April 17, 2008 our purebred Ragdoll gave birth to five healthy kittens. On the 18th, the first one died. I couldn't determine why, but I was also suffering headaches, dizziness and coughing, so I turned the unit off. I decided I was being silly and turned it back on on the 20th. That night we came into the house to find another dead kitten. I called the installer in tears. He came to my house and assured me that there was nothing about the purifier that would kill animals... so we left it on. However, I brought the mommy cat and her 3 kittens up to my bedroom off the main floor.

I was a former dealer for this company. They recruited me into their multi level marketing program and while they were doing that, their air purifiers were under scrutiny by the California air quality officials who subsequently banned the use of most ozone-generating purifiers in homes (refer to L.A. Times September 28, 2007) in California. I have contacted them several times regarding buying these air purifiers back, with no response. If they knew this was in the works, why were they recruiting dealers in California and why didn't the company buy back these air purifiers from California dealers? And, I don't think the California dealers should have to pay to ship these machines back. I think EcoQuest should take care of these matters.

I bought this air purifier for over $500. I think it's a scam. It's making me sicker than the cigarette smoke. I am trying to get my money back to no avail. It also puts off an oder. I'm so upset. I'm having trouble breathing and I'm nauseated all the time.

I signed up as a business owner on 2/8/08 and shortly after I purchased the success pack. When receiving the product, I ran it in our hotel room where we were on vacation. I got sick right away. I have Sarcoidosis and Sjogren's syndrome. My lungs and eyes began to burn and I am still sick. I have requested to cancel my dealership and to return all product back to the company. I did this today 3/10/08 and I have not heard back from anyone yet today. I told them I could not sell this product if I could not even use it myself. My family is very worried now about my health.I have autoimmune problems and now this is all I need. The product was suppose to help people, not harm them. Someone should stop this from happening. People, please watch out for your health and your pocket book.

This is not a complaint, it is a testimonial.

I paid $499.00 for the eco box air purifier. First the plug went out, so they sent me a new one--except it's in 2 pieces, and they sent the wrong one. Then they told me to send it to them, and then they sent it back. It worked for one month; later the motor went out, so they told me to send it to them--which I did. It's been over a month now, and every time I call them they will tell you to state your name, and then the answering machine says they are unable to locate them. They said the product was guaranteed for 3 years. This hasn't been over 6 months. And it hasn't been working for about 2 of those months.

I purchased an Ecoquest in 2003 because I had asthma and allergies to my three cats. I am also a smoker. After buying the product I noticed a great change in everything in my house. We could no longer smell bad odors. My asthma was under control. I was on four different types of medication and went to just using my inhaler. I no longer sneeze everyday from my allergies to my cats. Now when the unit was turned off, I would know because my allergies would flare up. From my personal experience with this unit, I love it and want to buy another for the upstairs.

I bought the Ecoquest Laundry Pure device from a lady who was selling through the company. After 2 months I noticed my clothing dingy, and my washer itself had dirt stains. I was very unhappy with an $800 product, and it was removed within 90 days by the lady who sold it to me. No money was refunded as they had stated--that was what the trial period was for. (Before paying you have a short time to use it to try it). Some of my clothes were ruined as well. The bulb also went out within the 90 day period, and they told me to try replacing that. I told them the bulb was supposed to last 6 months! I absolutely do not recommend this product or the company since they won't back up the product.

I responded to a work from home ad in our local newspaper. I received several phone calls as well as emails in response. Even in visiting the website, I became somewhat irritated that I could not find any information on what their product was.

We bought an air purifier and screen messed up. I called and sent to have fixed. When got machine back, I plugged it in and same thing happened so I called them back. They told me it's a humidity problem and to hold a blow dryer on the screen. I told them for 750 dollars I shouldn't have to do that I wanted my money back. They said no. And they sent another machine and this new machine is worse, it has marks and zeros racing across the screen and cannot change square footage and the screen is turning black. I called them about this and they keep hanging up on me.

I recently heard about the ban on air purifiers that emit ozone. I purchased a Living Air Flair in 2004, thinking that I was doing something good for my family because we lived in Valencia, CA where the air quality is often very poor. We used that machine almost daily. My son developed asthma about 2 months after we started using the machine, but I did not put it together until hearing about this recent ban. I am sickened to hear the truth about ozone and the health consequences it can have, especially on children. Here I am thinking I am making our home a safer place to live and instead I am having my family suffer in a toxic environment. I am outraged and hope there is a class action suit filed against this company ECOQUEST. I cant believe there isn't one already.

Death

I am an EcoQuest distributor. Everyone of their air purifier products I have purchased and sold have failed within the first 3 months of use, including all of the units I have used personally. The defective units have to be shipped back to the factory, at the owner's expense, and when the unit is returned, supposedly fixed, it fails again, and the whole process has to start over again, at an incredible cost of shipping charges. The company refuses to take the defective units back and refund my purchase price, so I'm left with a lot of equipment that no one will buy anymore, because of their extremely high failure rate.

I was looking into an opportunity for a "Christian" company. Turns out that it was a multi-level opportunity. I told them that I wasn't really interested in the opportunity, but the product seemed interesting enough to try. It was an Ionic Breeze. This was going to take out all the bad stuff in the air of my home. Seemed so good, I went ahead and put down the deposit to try the product for 30 days. This product worked well in our downstairs open area. But when we wanted to try out some of the other features... such as the sanitizing, this product didn't work so well. The first try, I put it upstairs with the windows closed, the door closed and turned on the machine just like in the video.

I bought their Flair air purifier. It only has, I think, a 3 year warrenty on their product. It kept breaking down, over and over, with strange noises. Now, 4 years later, the ozone aspect isn't working. It's just a VERY expensive fan. Now that t's out of warranty, I wonder how they will treat me? I strongly suggest that if you are looking to buy air purifiers, stay AWAY from EcoQuest. It's $400 worth of garbage & no customer support. They do NOT work with you.

I was told that I had 30 days to try out a Fresh Air filter. I received it on August 3rd and returned on August 31st. I received a call from the co. rep. who told me that it was too late to return the item because he shipped it on the 1st and that the 30 day time period started from when he shipped it, not from when I received it. He also told me to keep the unit because I wasn't getting my money back - even thought he knew I had already mailed it to him.

We bought a clean air machine that we were told would clean our air and would help us medically. Nancy ** told us lies on how the machine would clean the air and filter all the dust from our home. This so-called air machine only dumps positive ions into the air that only gets rid of the odors in your home and does nothing to clean the air. It also has no medical advantages like we were told. I became very sick with headaches and stomachaches. My friend also tried the machine on a trial basis and got nose bleeds. This company needs to be stopped from ripping off consumers with false information about its product.

was told that I wouldn`t have to replace the silver porbes for 2000 washes my clothes started looking dirty and I call the home office and was told that the porbes just last about six months the reason for buying it was you didn`t have to buy washing powder. I thought I was saving money but if you buy porbes every six months and they are thirty dollars and you give seven hundred fifty dollars for the laundry pure I think I`m going in the hole.what do you think?

We are owners of 4 of their ozone purifiers. One will not produce ozone--the others all work as good as new. We called the company and explained the problem. The man said that we needed to replace the ozone plates. I explained that three were working perfectly and that I had switched the plates between the non-working unit and a working unit. Changing the plates between the two units had no effect on either unit. I then asked what were other things that could cause the problem. He then told me that I needed to replace all the ozone units to make them work better. I explained again that they worked just like they always had. The man was very rude, would not tell me anything else that could be causing the problem. My husband called back and said let's talk about this. Hoping to try to clarify our problem because the man's English was not so good. He said Let's Talk? and hung up. They will not answer our calls.

I used to sell EcoQuest, Alpine Air Product. In all fairness to them, their product is phenomenal. The only reason I stopped promoting it is simple economics. I make far too much more money as an aircraft/refrigeration technician to put up with the grief of salesmanship. I could name no less than three people who have had extraordinary results using their air purifiers...

My boss purchased a ecoquest air ozone purifier which emmits either peroxide or ozone or both, I'm not sure. This machine claimes to purify the air but in fact only kills bacteria and viruses on surfaces. This machine has given me serious respiratory problems such as constant burning of the lungs,sinuses, burning red eyes, extreme thirst, burning of the esophogus all the way into my stomach, bloody noses, coughing,fatigue, exhaustion, burning gums, tongue and loss of taste.

Purchased unit March 2003. Followed directions on how to clean unit to the letter. Unit is a Fresh Air by Ecoquest. The unit worked for 1.5 years and had a rust problem on electrical connections and failed. Sent unit back to manufacturer after many calls to seller in Cleveland area, approx. 3 mo. later. Unit was rebuilt or serial no. removed and installed on another unit and sent back to me. Unit worked for 35 days and failed again. All connections were checked but to no avail. Have tried many times to contact Kerr (salesperson) so as to have unit re-repaired by original manufacture co. The internal structure of the unit is not the same as the one I purchased. When the unit worked, it did its job to purify the air. I cannot remember the co. that I sent the unit to for repairs.

I became an Ecoquest dealer investing over $4,000.00. I was told they sell themselves. They didn't, I basically had to do door to door. They told me they were all about support, but in reality they are all about getting your money. I was told I had to invest, that you have to spend money to make money. Well $4,000.00 is a lot for me to invest. The whole marketing idea is to get others signed up for the business. Starting to sound like something you've heard before, with a little twist. Also let me mention about the products. They do not do all they say. The smell people talk about is ozone being pumped out by the air purifier. I could be wrong but isn't it supposed to clean the air. Well I don't think ozone is good for you. One other thing was that they show you all these so-called success stories, big houses and fancy cars. They also make the claim that the company is Christian based. Being a Christian myself, this bothers me. I live it, not just talk it. So please beware of wolves in sheep's clothing.

Ecoquest fresh air air purifier v2.1 with synairg was used in my home for a trial bases. This unit emitted a pungent odor from the time it was plugged in. We had to uplug the unit before the 10 day trail was ended. Not a consideration expecially for <$700. All my family members have asthma and all developed illnesses within this week.

First off all when I recived my unit there was no manual and the filter in both of are's was yellow. They had definately been used. The second thing is she told me that it would help with my childrens asthma.

They were very unprofessional, rude and when I requested a supervisor, she dis-connected me.

My husband, daughter and I all have ear issues with the Flair air purifier... My husband and I both have experienced ear pressure that can't be equalized. It is very uncomfortable and doctors don't have a solution... My daughter has had her ears popping as if in a plane whenever she is around the ozone producing unit... I also have a decided difference in my ability to smell milder odors.

My husband had serious health problems while using the ozone generated air purifier The Breeze. He actually lost his job over the extended medical problems. We soon that others were experiencing similar problems while using this product although not as severe as his. After 8 months we discontinued using the product & his seizures just stopped. We at that point refused to sell our remaining units due to the possible liability. We contacted the company repeatedly about returning the products. They refused. They eventually told me to give them to the person who recruited me & let him sell them to pay it off. I did this and not one penny was paid on the loan.

I ordered an air purifier from this company in 2004. My first purifier had to be returned because it did not work properly. I was happy with my product until 5 months again when it started having problems. The screen on the front started to look like ink was leaking into it. It just stopped working. It keeps saying I need to perform maintenance which I do regularly. I have tried to use the lifetime warranty for the product, but what I was never told is that I need the original SKU number from the first air filter. I have no way to get it fixed.

I ordered a water filtration product from EcoQuest. The product did not arrive on the scheduled date. When I called the order department, I was told that no one processed the order, even though it was in the system. The woman with whom I spoke was very rude. She put me through to a "supervisor", who assured me that the product would be shipped immediately. A few days later, the wrong product arrived and a conversion kit I ordered was not included in the shipment. I called the company back (repeatedly) and spent the next two weeks speaking with no less than eight separate "customer service" reps and supervisors. I spent several hours in the queues during those calls. I experienced dropped calls, disconnections, being put on endless hold, transfers to the wrong department, and empty promises that all would be handled.

I financed 3 units from EcoQuest International to sell. Upon having them for only a month or so, I sent 2 back to the company to receive credit and sold the other for another credit. Eco Quest sent them back to me. Then I followed their specific instructions about getting a RMA# mailed them back once again. They were shipped back to me. Then I starting getting a bill from investment recovery services of Greenville, Tn stating that I owed them $1543.52 plus $463.05 collection fee for a total of $2007.58. I responded to them with a fax on 11/01/05 at 7:42 pm and a certified letter mailed 1/16/06. Stating I owed no such money, the company was refusing to take the product back yet wanted me to ship it back.

I have an Ecoquest Living Water 2. When it works, it's fine. The problem is it breaks down frequently and customer service is the poorest I've ever encountered. In the past year, the unit has been sent back for repair five times. Twice I sent it in, and when they sent it back, it still didn't work. So I paid over $300 for a water purifier and I'm still carrying bottles half the year.

Purchased a $3,500.00 plus water filter after having a water sample tested and Company assures me their system can correct everything. Had filter installed and have had many water samples tested since, including sending some to their recommended lab. Have always had problems. Requested my money back to no avail. Please warn people about this Company.

We purchased a "Springhouse" whole house water purification system to correct the problems that we were having with our well water. The distributor told us that this system would remove the sulfur odor and sediment from our water and that the maintenance on the system would be annual replacement of the filters. The system worked fine for about 3 weeks and then the odors returned. After months of haggling with the company, they refuse to accept that their product will not cure the problems that we have.

I bought an EcoQuest air filter from Mr. ** on 11/1/04. He put it on top of my refrigerator, which was the highest point in my 1000-square-foot apartment. In less than two months, a grey, carbon-like film had infiltrated itself into my freezer, refrigerator and on practically every surface in the house. I thought there was a problem with the central heating and a/c, so had the apartment manager send out a repairman. There was nothing wrong with the filter or the central heating or a/c... but he found the EcoQuest to be full of a carbonate substance which was greasy and hard to wash off. It was disconnected that day and put in a box.

I had actually purchased 3 Classic Alpine/Ecoquest Air Purifiers for my home. Although sold to me as brand new, one of them had to be sent back 2 times for the fan never working correctly and then it simply didn't work. I am very upset that the unit was over $900.00 and never worked correctly. The customer service line will leave you on hold for over 30-45 minutes and more, and the units are very heavy to carry to ship back and forth. It is time consuming and tedious to get through, and disappointing when they do not resolve the issue and you still have a unit that does not work properly. I am tired of sending the unit back with no resolution.

I have a Breeze air purifier serial # 207173 which I purchased from EcoQuest while I was a dealer. The machine has quit working. I called to verify it was still under warranty, and was told it was. However, because I sold my remaining stock on eBay, the company would not honor my warranty on this personal machine.

I purchased two of the fresh air purifiers from the company last year (2004). After having to replace both units four times, finally got two that worked, that was about seven months ago. I have invested over $1000 in both units. As long as I was a dealer there was little problem getting them repaired or replaced. Unreliable machines, the one unit totally quit several weeks ago. Called the company, they gave me RMA and I sent the unit back... has been several weeks now and I haven't heard anything! The second unit has since then quit. The internal parts of these units are all corroding on the contacts and the plug-ins are all falling apart. The parts they are using are for copper wire, but the wiring is not copper... then corrosion.

I purchased an air purifier, the Classic, from an EcoQuest/Alpine representative several years ago. The unit has been in for various repairs twice now, and has failed again. The $600.00+ that was spent on the unit was alright with me, since it was repaired twice under warranty. Now with the third failure, EcoQuest wants $186.52 for repairs. Since that didn't set too terribly well with me, I looked into other avenues of repair and am now aware of the fact that the unit does not do what it was represented to do. It (was) supposed to kill mold, dust mites, etc. and be a safe product for home use. The question of safe ozone levels is an object of much concern all over the internet by persons that are in the air quality field.

I became a dealer about 10 years ago. I wish I had every cent back from these inferior products they sell. I invested several thousand dollars and have spent several hundred on returning them to be fixed over these years. They are a piece of **!!!!! They do not have a toll free number. You wait for a minimum of 30 minutes waiting to talk to a rude person to get a code number to be able to send it back to be repaired. Just forget about being called back if you leave your number on the answering service.

Purchased and installed the ExoHelp filter for my Living Air Classic March 28, 2005. All I got was a photocopy of installation instructions with the filter. I had to contact the company for cleaning and care instructions. We have two exotic birds and two male cats with litter box. Cages and litter box are cleaned well daily. I noticed right away that my unit would not activate very often with the new filter on. The odors in our small house have increased daily. Today, I decided to put the original metal filter back on the unit to see if the unit acted differently.

I purchased the Living Air Classic machine from Carolynne on 3/2/05. The purchase price including shipping/handling/tax was $672.36. I wrote a check and received the machine that day from Carolynne. On the third business day I contacted Carolynne via email and fax that my brother had in the past week become a distributor for the Living Air machines. I felt a greater loyalty to my brother to purchase the machine from him. I explained that in my email and also that I appreciated all of her time and efforts but I wanted to cancel. According to the sales receipt and notice of cancellation, I can cancel without any penalty or obligation within 3 business days.

I was approached locally about a great new product, The Ecoquest Air Purifier. After listening to and reading a ton of material about the health benefits of this product I consented to go with this individual to an Ecoquest seminar in Greenville. Well I was sold. It seemed revolutionary. They were even talking about a product they were developing to eliminate the electric utility in your home. Since I had a history of allergy problems and I was interested in the claim that the unit would remove mold I bought three units. I hooked up two units in my home and one at my girlfriend's apartment.

I'd searched for Ecoquest International Co. for air purifying machine on the internet. Got to your site by a chance and read your report and became AWED!! I was shocked because I had gotten EcoQuest products & company promoting email from home business referral site. The ad grabbed my attention as my thoughts of promoting their air purifying machines to hotel chains in Honolulu, Hawaii. Both Ecoquest and Alpine air purifiers co. are promoting their machines on the net as the air purifier/pollutant-eliminator. I have contacted Ecoquest to promotional assistance to present it to hotel chains. Currently, I am awaiting one of their dealer in my area to get in touch w/ me. According to your report, they're in clear violation of the federal court's order. Would you let me know how effective their air purifying machines are and to what extent the claims of Ecoquest and Alpine hold water?

I was sold units in the belief that I could sell them. They break down every day. Wild claims are told to myself and then several days a disclaimer is posted on the Eco site. No support for my product problems. When I started, they did not want me to sell any units, just to recruit new dealers into the system leg. To me this is a pyramid scheme with Maximum Success, another branch of Ecoquest.

Unit stopped working. Cannot get any help from company. Lamp burned out. Keep saying install plate. Unit not working and the price I paid for unit was not worth it. Model Fresh Air.

We received this machine from a relative. Approx 36 hrs after being plugged in, my eye lids were very swollen. My eyes were very irritated and I felt ill. There was an offensive odor in our home also. I would never recommend this machine to anyone. Buyer beware.

I purchased a Living Air (Flair) unit from a commercial on KFWB radio station in Los Angeles. After receiving the product with the 10 day trial period I tried it out. The product put out an unusual odor and was very loud. I found none of the reported health benefits that others had experienced. I called back before the 10 day trial had ended and asked for them to pick it up and refund my money. The product was picked up and returned through UPS. I have since been trying to get the company reps to return my money. It has been one excuse after another, and at all times saying they would return my phone calls and not once doing so. This product is advertised on several stations and even through consumer watch advocates. This is a scam and needs to be stopped!!!! I have not received my refund and my family is getting stressed out with my frustration and repeated phone calls.

This is a response to complaints about Alpine Air machines. I am a dealer with 2 machines in my own home. I have sold 3 machines 2 have had to be repaired in some way with no problems. The people at Alpine have always been very helpful to me. One of my customers machines had to be sent back to the factory. The machine was 3 yrs. old. It came back like new at no cost to my customer. I paid shipping to Alpine because I'm responsible for my customers being satisfied. Alpine paid shipping back to me with a ticket showing all parts replaced. I checked back with my customer the next day and about every other day after for about a week. 600 bucks is a lot of money for something that doesn't work.

Scot ** and Dr. Mayra **, out of San Juan, Puerto Rico were my upline, even though there were many leaders in the business to have contacts with. Upon my response to their automated emails searching for "qualified business candidates", it probably read "INC. 500 Company Seeks Managers/High $$$ Paid" in the subject line. I was informed by them running the business may come to a couple $300 to $400. As it turns out, I've invested close to $5,000 into this business before finally resigning, and that does not include the cost of the 10 air purification units to sell as my inventory alone. It also cost me a fortune month after month to incur expenses for my website, voice mail box, plus making multiple long distance phone calls and listening to teleconferences, and horrendous prices of sending packages out to prospects. For the record, the selling of the units is part of the "distributorship" of bringing new dealers in the business. You are required to be "sold on the technology first".

$640 is quite a bit of money to be out, especially with a machine that doesn't work.

An article appeared in one of the top NJ newspapers regarding my dilema with toxic mold in my home. Two of Alpine's sales people contacted the paper advising they had something to kill the mold in my home.

My life has been changed by Alpine's fresh air machine. I no longer use inhalors (sic) or pharmaceuticals. I have started a business through Ecoquest that helps people just like me. Please stop this agency (ConsumerAffairs.com) from taking pay-offs from HEPA filter companies and Pharmaceutical companies and discrediting not only the parent companies of Ecoquest and Alpine, but my company as well.

You are hurting my business, as well as the potentially thousands of people who can be helped by Ecoquest products. I am physically unable to work in the workplace ... this business is my family's livelihood. This is emotionally wreaking havoc. Your agency is corrupt!