Byte

Byte

 3.1/5 (91 reviews)
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Overall Rating3.1 out of 5
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About Byte

Byte makes clear plastic aligners to help customers straighten their teeth with no office visits. Certified dentists and orthodontists design treatment plans and monitor progress remotely. Patients see results in an average of two to six months. Byte offers financing options with 100% approval for both its all-day and nighttime-only aligners. Order an impression kit risk-free; if you aren’t a good candidate, Byte refunds the price.

Pros & Cons

Pros

  • Short treatment plans
  • 100% approval for financing
  • Nighttime-only option
  • Lifetime guarantee

Cons

  • Not everyone is a candidate
  • Nighttime aligners are pricier

Bottom Line

Byte's costs are on the higher end, but the company approves 100% of applicants for financing. Treatment times are short, and the company guarantees results for life.

Byte Reviews

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Page 3 Reviews 35 - 235
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2022

DO NOT BUY FROM BYTE. When I originally ordered my aligners from them, they DID NOT send me my bottom aligners and I had to ASK to have them send it to me. I have air gaps in my current aligners to which I am getting the run around with trying to send pictures to them and they keep telling me to send the same pictures. I've emailed at least 3 people who have sent me an automated message about sending a picture without air gaps and I've explained that they all have them or do not fit and they will not do anything about it. DO NOT BUY FROM THEM. THEY ARE A FRAUD

Byte response
Hi, Ashley, and thank you for your review. Your feedback is very helpful for us. We would

like to help in any way we can. Please send us an email at bytereviews@byteme.com as soon as possible so we can begin to assist. Thank you!

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 22, 2022

I've been in Byte aligners since May of 2021. I've been a diehard supporter of the company, and made many social media posts urging others to use this product. I will no longer be doing this. I have been wearing the same aligners since May 2022, because every time I contact the company, I get a run-around. I use the request form, I send the photos, I get sent a new request form, I send MORE photos, I get shuffled all around and NEVER talk to the same person twice. NOW I AM BEING TOLD I NEED TO START OVER. My teeth are not straight. They are SO CLOSE but not there. My aligners are not straight.

First they told me I needed to start over because I lost my aligners... What?? I still have every single aligner I was ever given and I never said I lost a single one! Byte then claims I voided the contract by "not contacting them within two weeks of the end of treatment".... I did contact them - and got a runaround for months. I was ALSO told I was to receive 24 steps and I am only on 18 so that's not the end of my treatment. All I want is to finish my treatment, I just want to get what I was promised and what I paid for. Apparently giving folks the runaround and forcing them to "start over" is standard practice for Byte and I'm SUPER disappointed.

Byte response

Hello Angela, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 1, 2022

A dot.con. Very hands off. In order to get my retainers they requested positive feedback, and an escalation of my issue with the ill fitting retainers yielded no results to remedy issue. The end result is that my teeth are straighter, but more by luck than with professional care. I purchased my retainers elsewhere.

Byte response

Thank you for your feedback, Matt, it is very useful for us. While we never require positive feedback (or feedback of any kind) to receive retainers, we occasionally offer promotions for a free set of retainers for those who post a before-and-after journey review. Though tele-dentistry may seem unconventional to some, our customers are in constant communication throughout treatment with an expert clinical support team comprised of board-certified dentists and orthodontists. We would like to help and address any other concerns. Please reach out to the Byte Support Team via phone at 877-298-3669 or go to patient.byte.com/support for support.

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 23, 2022

I was told I was not a candidate for the BYTE aligners but they will not refund my $905.00. I have made several calls, left several messages and no reply. I called the BYTEPAY and they say they have requested my refund but nothing has been resolved yet. Still waiting and now they say they need documents IN ORDER TO GET MY REFUND ALTHOUGH THEY ARE THE ONES WHO TOLD ME I WAS NOT A CANDIDATE FOR THEIR PRODUCT. They did not provide me with their product so therefore I should get my money back but they keep taking the payments out every month on the 30th! I just want my money refunded!!!

Byte response

Victoria, thank you for reaching out. We're so sorry to hear about these hurdles and want to do what we can to assist, as we take this matter very seriously. Please reach out to us at bytereviews@byteme.com and we will get back to you as soon as possible.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2022

Amber walked me through my impression process and she also scheduled the pickup as well. She is absolutely incredible, so kind and extremely helpful. She responded quickly and continuously checked on me throughout the process. She deserves a raise!! Thank you Amber!

Byte response

Felicia, thank you for the kind review! We could not agree more--Amber is the best! We're so glad to hear she was so helpful. If any questions arise, please reach out! We're here to help!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2022

My experience yesterday was amazing. I loved the personal concern and attention to detail the representative showed. I’m currently at work and wrote the rep's name down at home. She was outstanding! She allowed me to explain my concerns and gave information that I may not have known before.

Byte response

Hi Gregory, thank you so much for this amazing review! Here at Byte we want to make the experience an easy and smooth process while providing optimal support to every customer. We are so excited for you, please feel free to reach out if you have any questions or concerns.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2022

Kearsti ** (butler) was the customer service representative helping me with my impressions. She has gone above and beyond to please me and has been extremely patient and accommodating. Best customer service I’ve received. Her helpful and cheerful character is definitely telling even through texts.

Byte response

Thank you so much for the kind review, Nutsa! Kearsti is the best! If any questions come up down the road, don't hesitate to reach out, we're here to help!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 13, 2022

I’ve only completed the first step of this process but I had to leave a review. The customer service has been phenomenal! Gracie was super helpful! Gracie’s response time was so quick and she was just very easy to work with!

Byte response

Thank you so much for the kind review, Morgan! We're so thrilled for you and we agree--Gracie is the best! If any questions come up down the line, please let us know; we're here to help!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2022

DO NOT DO THIS! I started treatment with Byte in April of 2021 to correct a crooked front tooth and a slight misalignment on the bottom teeth, nothing major. A year and a half later I am left with major issues in the alignment of my teeth leaving me unable to chew my food properly leading to other issues as well such as acid reflux. I questioned the alignment process early on once I began having problems and their initial response was to dismiss it, they told me "it takes time to get used to the new alignment". I insisted something was not right with the way my "treatment" (I use that term cautiously!) was going. They issued me a new set of aligners. I am on my FOURTH set and my teeth are worse than ever! I have NO issues prior to Byte in regards to chewing and now I can't even chew gum due to the air gaps in the way my top and bottom teeth align.

Customer service is nearly non existent once they have your money, I paid in full up front, no one answers their phone, you are sent to a message center that doesn't work. I never dreamed based on their advertising that I would find myself in such a health dilemma since they say they have "a network of dentists and orthodontists" and treatment is "reviewed and approved by your state-licensed doctor". There is so much more for me to say but I will leave it at this.... DON'T DO IT, get a real orthodontist that can properly monitor your progress!!!

Byte response

Hello Helen, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to get connected with the Clinical Team. We look forward to connecting with you soon.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 12, 2022

For instance: Tonight I will start my “Step 7” personal aligners yet my app has reset to the beginning? … The electronic whitening pulse thingy has yet to sync up with my phone … and the whitener, after seven weeks of use shows no brightening?

Byte response

Hi Nedrea, thank you so much for the feedback. It is so helpful for us. That being said: our BrightByte solution is a 3-in-1 aligner cleaning, breath freshening, and teeth whitening solution, but because of its many uses it does not offer a dramatic level of whitening. For a more extreme whitening effect, we offer our BrightByte Pro! As for the issues you're experiencing with your Byte app, there are many reasons this may be happening and many possible solutions and we want to help you solve these problems as soon as possible--please reach out to the Byte Support Team via phone at 877-298-3669 or send us an email at patient.byte.com/support and we can begin the troubleshooting process!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2022

Well. When I didn't agree with treatment plan (because it would create additional gaps between my teeth instead of fixing existing) and couldn't get my "advisor" to find a solution, I decided to proceed with full refund. It was 2 months ago. Since that I was charged by Splitit twice and 3rd charge is coming. "Advisor's" responses:"Oh, sorry, we are going to fix it right now". Byte customer support - silence. Splitit only accepts cancellation info from merchant, not from shopper.

Dead end. Maybe someone is lucky to get their teeth straight with this company. Definitely not me.

Byte response

Hello Aleksandra, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

5 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2022

They have you use a device called a Hyperbyte and its usage is tracked by an app. At first, it worked great. After about a month, I started having connectivity issues. The device connects via bluetooth but it will not connect to my app sometimes, which is frustrating because it seems like I never use the hyperbyte.

Byte response

Hello Skylar, we're sorry to hear about your issues with the HyperByte. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We're actively working on optimizing the connection, syncing, and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you and we look forward to connecting with you soon.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2022

Easy to use, sends helpful reminders. No complaints! It's been easy to stay on track with my treatment with this app and this company. I'm not even halfway through my treatment and I'm already starting to see less of a gap in my bite.

Byte response

Hello Elizabeth, thank you for sharing this amazing review! Our #1 goal is to provide the best support and experience to our customers. We are also happy to provide flexible payment options that make it easier to choose from. We are so excited for you! Feel free to reach out, we are here to support you!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

It’s nearly impossible to get ahold of anyone let alone get any of the info I need from the website or app. I’ve been trying to get my second box of aligners for weeks and have not even received a message back from anyone.

Byte response
Hello Tayler. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of! You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to get connected with the Byte Support Team.

We look forward to connecting with you soon.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

The fit was a lot better as the treatment went on. The app helped a lot with staying on track and reminders to use the hyper bite daily. I barely notice the liners while wearing them and can already see a difference in my smile.

Byte response

Hello Cori, we strive to provide the best service and make sure the process is easy. Please feel free to reach out if you have any questions, we are standing by for support!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I ordered the Byte impression kit, received it and sent it off. Nothing was ever said about only getting aligners for the top. They said my bottom teeth are too complex. I think this could have been said over the phone or via email and discussed with me. Nothing was ever said and now I feel like I’m out of $1,800. Very unsatisfactory!

Byte response
Hello Nicholas, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please give us a call and let's make sure you are being taken care of!

Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. We look forward to connecting with you soon.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

It took forever to get them only for them to ship only half my aligners and nothing else and had to wear longer holding up the length of time to have my smile corrected. They are also super slow to respond or contact once to do receive them. That aside they do work.

Byte response

Hi Heather, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. Happy to clarify the wait times, once you have purchased your aligners, they will take 3-5 weeks to be made, quality checked, shipped, and delivered to you. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 Monday-Sunday, 8 AM-6 PM MST, and our team would be happy to assist.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I could say so many things about Byte but literally they are the best. It was worth waiting all these years to meet Byte and from the time I made my decision I've loved them and they're awesome, caring, amazing team and my smile is improving by the way!

Byte response

Hi Carolina, thank you so much for this amazing feedback! Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I love my Byte experience. They are very helpful with the entire process. They sent me a plan and modified it to my liking and you can see results before you even pay anything. The aligner fits perfectly as well.

Byte response

Thank you so much for leaving this awesome review, Summer! We are constantly working to make sure we provide the best experience we can to each customer. We appreciate you and are here to support if needed!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

The app is lacking a lot of potential features. For instance, the check ins must be done through the website instead of app, the app only gives you a reminder. Can’t compare progress pics on app, can’t even change the day of the week in which you switch out your aligners. Way too limited in capabilities, it needs to contain the features that are available on the Byte website so it’s streamlined and easier to access. What’s the point of doing some things on the site and others on the app? It’s confusing.

Byte response

Hello Shay, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We are really upset that you are dissatisfied with the app. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Our team is also available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Thank you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

I am halfway thru my second week and can already feel an improvement in my bottom teeth. Braces are a tight fit but do not bother me at night. I was worried I’d take them out in my sleep but I don’t… They fit perfectly and are doing their job! I am using Hyperbyte each day as well. Easy to use.

Byte response

Hi Staci, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022

You can't get anyone on the phone. Then they have scripted email responses that have nothing to do with your concern. And it takes 5-7 days for them to respond to emails. Horrible, horrible customer service. I've been using the aligners for over 1.5 years at this point because they haven't sent the complete set so I have to keep asking for it and that takes even longer. Spend your money somewhere else.

Byte response
Hi Katie. At Byte, we know how important communication is and we always strive to be open and transparent. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.

We look forward to connecting with you soon.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2022

Tabatha could not have been anymore helpful. She was incredibly understanding about the situation I was going through. Tabatha went above and beyond to help me. I do not normally leave reviews, but after my experience today I had to show my appreciation for all of the help and great service I received!

Byte response

Hello Jake, thank you for this awesome review! So happy to hear Tabatha was an amazing help. We strive to provide the best customer service to all of our customers from start to finish! feel free to reach out if you have any questions, we are standing by for support.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 30, 2022

10/10 customer service. Usually respond within 24 hours. 9/10 app. Initially had issues with checkins but that got resolved within a week of me contacting customer care. 10/10 product. Cheaper than braces and other aligners. No dentist required as they have one within the company and reviews the pictures. Aligners will hurt the first day each week but that’s normal. Swap them out every week. It’s recommended to use hyperbyte to shorten treatment and help with sensitivity. The whitening/cleaning solution that comes with it also works amazingly with no sensitivity. The only issue is you begin to run out of it within 2 months.

Byte response

Yay, Christina! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. Please feel free to reach out if you have any other questions, we are standing by for support.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2022

Do not waste your money here for two main reasons. One, your teeth might look pretty, but your bite will be off. Two, worst customer service EVER! Three, they will hold your retainer hostage. I started treatment March 2021. I've been trying to get them to give me my retainer since February. They won't get over the fact that I have a front tooth that won't move, so they just keep sending me new aligners, without doing new impressions.

I noticed a spot on that tooth and asked my dentist about it. He said the aligners were damaging the enamel on the tooth and that I should stop treatment and move onto my retainers. I have a feeling that since they didn't do impressions for the refinement treatment, they aren't going to do it for a retainer, so I asked for an impression kit. They won't send it to me until I send them a letter from my dentist. I'm not doing it on principal alone. I'm done with treatment and want them to release the death grip they've had on me for two and a half years!!! Been nothing but problems since DAY 1!!!!

Byte response

Hello Texanna. At Byte, we know how important communication is and we always strive to be open and transparent. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to get connected with to the Clinical Team. We look forward to connecting soon.

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 27, 2022

I sent away for impression kit and once I received it, I appeared to get emails from my "assigned specialist" however, I would email back and now that I need help, I can't get ahold of anyone. Tried email, phone (always goes to voicemail), support ticket, and social media. And this is before I gave them $2k. So glad it happened now before I spent all my money.

Byte response

Hello Steve, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2022

Mr. ** put the real smile on my face today with exceptional customer care. He also followed up with an email of our conversation. If all of my experience with were like this I could say great thing but my previous conversations have been terrible. Mr. ** thank you again for being the smile on BYTE for me. Have a fantastic weekend!!!

Byte response

Hello Sheryl, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2022

Finally after 4 months of not being able to use aligners, thanks to Shawn we may finally get it resolved. Paying $1,800.00 for something I couldn't use was disappointing, but Shawn took time to get things corrected. Thank you Shawn. For your patience.

Byte response

Hello Jessica, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Here at Byte we want to make the experience an easy and smooth process while providing optimal support. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 Monday-Sunday, 8 AM-6 PM MST.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 22, 2022

Isaac helped me over messages and he was incredibly helpful, kind, and professional! I want to thank him very much!!!! Helped me away my decision! He was extremely clear with every question I had and he was extremely helpful and would definitely like to appreciate that!

Byte response

Hello Kayleigh, thank you so much for this amazing feedback! Here at Byte we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2022

Awful experience. (1) Completely understaffed. I am still waiting for help today on 8/19/2022, with a problem that I reported on 6/6/2022 and several follow-up emails begging for help. (2) The aligners did not do what they were expected to do; in the treatment plan, they show where my teeth will be moving to, but instead, they moved them too much to now be crowded, and no one will get back with me.

Byte response

Hi Tina. At Byte, we know how important communication is and we always strive to be open and transparent. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to get connected with the Clinical Team.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 18, 2022

Great experience, help and support! Flexible financial plans and treatment plans that meet your needs and not the other way around. I think that this is great for all ages and can help anyone get the smile of their dreams

Byte response

Thank you for the amazing review, Georgette! We are always happy to help if you ever have any questions.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 18, 2022

Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service. I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight. I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.

In my first set of aligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment. I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response.

This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment. I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment.

Byte response

Hello Sylvanna, thank you for this feedback. We understand your frustrations and take this feedback into consideration to help improve our customer experience.

Byte works hard to create a treatment plan that addresses each customer's particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for each customer's needs. In some cases, teeth are more stubborn in their movement than anticipated.

If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long as treatment guidelines have been complied with.

We do understand how important communication is, especially in a treatment that involves oral health. For this reason, we apologize for any recent delays in the response time and have since got our times back into the 24-hour wait time between emails and our phone lines are fully open from 7:00 AM to 6:00 PM MT.

We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2022

Byte operates as if they are scammers. You will be unable to connect with anyone at the company by phone, email, text, Facebook. Nothing. Absolute silence. They will follow up and communicate in every way up until payment is made then after you will be ghosted. My account manager and I discussed payment and we agreed upon the monthly payment plan for 36 months. Byte decided to charge my card $2974 with the first initial payment including interest. That was a bill that I was not expecting and I was unable to speak to anyone about it for weeks. DO NOT use this company. They give off scam vibes.

Byte response

Hello Zoe, thank you for leaving this feedback we understand your frustration and always want to work our best on improving our customer experience. Please note that due to a higher than average volume, we have been encountering minor delays in our response time. We understand this is less than ideal, however, we are working out best and staffing up to get to every customers question or concern as soon as possible. We have since reduced the wait time back to 24-48 hours between emails and our phone lines are fully open from 7am-6:00 PM MT, we can be reached at 866-765-2327. We want to look further into this for you, please send give us a call or send us an email at patient.byte.com/support.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2022

I had an amazing experience!! Jaisha ** was absolutely polite and helped me with all my questions and responded in a very timely manner. She explained the whole process for me and how it works. She was very helpful and I appreciate her time and help.

Byte response

Hi Crystal, thank you for this awesome review! Our #1 goal is to make sure that our customers have an enjoyable experience through every part of the process from start to finish. We hope to keep the rest of the treatment positive. We're standing by for support if you have any other questions or concerns.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 9, 2022

Waste of money. They find every excuse to void guarantee if there is an issue. Instead, they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teeth still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventually send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory beforehand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money.

Byte response

Hello Rita, thank you for leaving this feedback we can understand your frustrations and always strive to improve our customer experience. We want every customer to get the smile we promised in the safest way possible. When we receive a customer's impressions our team will create a custom treatment plan to address the needed alignment and movements. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments with our Aligner Guarantee at no extra cost as long as treatment guidelines have been followed. We are willing and happy to make these adjustments to ensure our customers leave with a smile they'll love. We want to look into your concerns and do what we can to help. Please give us a call at 866-765-2327 or send us an email at bytereviews@byteme.com. We are standing by for support!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 29, 2022

I do not usually post reviews, but want to provide my honest experience for others. I chose Byte mainly because supposed to be shorter time and supposingly their hyperbyte is to help that. This is very false. My teeth were never horrible to begin with. I am going on year 3 and the delays are horrible between trying to get ahold of anyone and anything moving to get next set of aligners. Hyperbyte does not do anything better or speed the process up. Use it or not you will feel the same aligner loose when time to change in a week.

Byte made my lower teeth worse at first pushing my tooth down into my gums and then after straightening best can they said they cannot move it up. I have been told can stop when satisfied with teeth to receive retainer, but when I stopped on a lower aligner and communicating for a month now I am now told my account will be voided as have to finish the whole treatment plan although I have been expressing for over a year at least my lower teeth did not need moved anymore as the trouble I am having is my upper teeth yet they continued to send me more lower aligners than upper aligners so makes no sense and waste of time.

My account was to be expedited with management although they still use same one generic email address everyone is on and make a note in subject of email. Very unprofessional and actually takes longer to get a response and always same thing repeated. So now instead of voiding my future Byte lifetime guarantee to just finish my upper aligners that they held my last 5 aligners out of 20 I was informed, now telling me would void my account as of now and would need to pay a re-entry cost just to finish my last few upper aligners if not continue lower treatment although lower teeth best they have been so have to risk messing them up again.

I am now going to continue my lower aligners as they are giving me no other option or taking anything into consideration as my lower teeth I am satisfied with and my bite is good the same as just saw my dentist too. They were moving my lower teeth worse again, but they want me to do that so will see. I was informed someone just pushes a button and the computer produces outcome from an employee so. Nobody will ask you to get on a call and video your teeth after this many years to get anything right which is beyond unprofessional to be in this business when customers are not being seen in the office. You would think if they cared they would. This is just the worst experience I have had. Ruined a lot of things for me taking this long for no good reason.

Byte response

Hello James, thank you so much for leaving this feedback. We take all of this into consideration as it helps us improve our customer experience and service skills. For starters, due to a higher than normal volume recently we have encountered some minor delays in our response time. However, we have since been working hard and minimized the time back to 24-48 hours. Our phone lines are currently open and are available from 7:00 AM to 6:00 PM MT we can be reached at 866-765-2327.

As for any extension to a plan we understand everyone's dental anatomy is different and some teeth will not always move as predicted there may be times where treatment time may take a little longer than anticipated. We are proud to offer our Aligner Guarantee which will provide additional adjustments based on new impressions to ensure we get the promised end results free of cost in compliance with our guarantee guidelines.

As for our HyperByte it uses High-Frequency Vibrations or (HFV) a vibration-based therapy that orthodontists have sold to customers for years. HFV uses soft micropulses that transmit through the roots of the teeth to the surrounding bone. This helps stimulate the movement in the teeth when switching aligners.

We want to look further into any questions or concerns for you, please give us a call or send us an email at bytereviews@byteme.com. We are standing by for support!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 28, 2022

I signed up for Byte earlier this year and I really regret it - don’t make the same mistake I did. Like many others have said they are all over you during the sales process but when it comes to service they have disappeared, to the point of refusing to answer ANY incoming service phone calls. At the same time they continue to advertise heavily on social media to attract new customers, knowing full well that they will not be servicing them, just as they fail to service their current customers. This is shameless and disgusting, and if it’s not technically fraud it’s pretty damn close. Do yourself a favor and go elsewhere.

Byte response

Hi Craig, thank you for leaving this feedback. Please note that due to a higher than average volume, we have been encountering minor delays in our response time. We understand this is less than ideal, however, we are working our best and staffing up to get to every customer's question or concerns as soon as possible. At the time, we are currently at 24-48 hours or less for a response and are progressively minimizing this response time! We want to look further into this for you, please give us a call at 866-765-2327 or send us an email at bytereviews@byteme.com.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 27, 2022

I looked into Byte aligners to correct my crowding issue. Byte advertises a "100% risk-free guarantee" so I went for it. I submitted my impressions and I will say the customer service and support for this part was really good. I ended up not being a good candidate for Byte aligners which was fine. I requested a refund for the impressions as promised, but I was denied. The reason given was that I was approved for aligners on the top but not my bottom teeth. I was not interested in only doing half of my mouth, for $2,700, especially since my bottom teeth are my main concern. They offered $300 off treatment, but to me, I would only be getting half of a treatment...pretty disappointing.

Byte response

Hello Rachael, thank you for sharing this review! We do offer a full refund guarantee if you deem as not a candidate for Byte. If one chooses not to move forward with the treatment then this is not considered refundable for the impression kit itself. We will be happy to look further into this concern and offer any available updates. Please give us a call at 866-765-2327 or send us an email at patient.byte.com/support. We are standing by for support!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 23, 2022

I like many others had a good experience in the beginning, only to go downhill the longer the treatment went on. My first set fit and felt great. The aligners extended around my molars and felt strong and well made. After about 8 weeks they did an evaluation of progress and determined my teeth weren't tracking as expected and did another impression to adjust treatment. The new aligners seemed to be made with cheaper materials and didn't extend around the molars, making them weaker. Since they were cheaper and weaker, they stretched and my teeth didn't track correctly. I tried to get them to give me better aligners but they said they were made correctly and refused. They also said they had different manufacturers and couldn't control which would actually make them. They also said that my impressions were the reason they didn't extend around molars.

I kept wearing them, but my teeth were not moving correctly. When I got the next box, they were magically made correctly, extending around molar, even though they used the same impressions as previous. Since they were stronger, they really made my teeth hurt because they hadn't tracked in previous set. It took a month to get anyone to listen and finally make new impressions. But then I was back to the same problem of cheaply made aligners, only worse. They used less material and some were J shaped, covering more teeth on one side than the other. Again, they said they were made correctly and refused to remake them.

A few weeks later I ended up needing a root canal. I believe the poorly made aligners added to the problem. Now they are refusing to update my treatment plan until I provide them with a Official treatment plan from dentist with official company letterhead. I do not have this document. I sent them the email with all the details or findings and treatment, just no letterhead. Still waiting weeks to get any kind of response. I am so disgusted with this company, poor product and customer service.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 16, 2022

Similar to many complaints, support is incredibly frustrating. I should have seen this as getting an orthodontist to speak over the phone from the beginning is incredibly difficult, but seems to be nearly impossibly once you submit payment/start service. Phone/Chat support are useless for getting anything more than a basic FAQ, and point to email support, which has you running in circles. Do not waste your time with this organization.

Byte response

Hi Italo, we appreciate your feedback. We are sorry to hear this has been your experience so far. We understand your frustrations and apologize for the delays in communication. We are currently working hard to help every customer as soon as possible. While we understand these wait times are not ideal and take all of your feedback into consideration as it is of utmost importance to us. However, due to an increase in volume, we are witnessing longer response times. We are hoping to reduce the wait time in the upcoming days and appreciate your patience. Should you need an update on your most recent request we are happy to look further into it. Please send us a direct message on one of our social accounts like Facebook or Instagram for further review.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 15, 2022

Thank you to the representative who has helped me out. This is the best customer service I have ever had. I originally tried getting liners with Smile Direct. But they gave me the worst service I have ever experienced. I couldn't find anyone to talk to or help me. Coming to you guys was the best decision I have ever made Thanks for all the help, and fast responses. You're on top of it, keep it up!!! I hope your manager reads this and acknowledges your hard work. You deserve it!!!

Byte response

Hi Dayaneira, thank you for this awesome review! We are so happy to hear our team supported you all the way through which ultimately led you to purchase! We are so excited for you and hope to keep the rest of your experience good! Please feel free to reach out if you have any questions, we are standing by for support.

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Rated with 1 star
Verified Reviewer
Original review: July 5, 2022

I started my Byte journey in 2020 and it is now 2022... I initially found Byte online and was impressed by the reviews, so I decided to try them because I wanted to fix my teeth. When I ordered the kit in April 2020, the customer service was AMAZING. The representatives were responsive and prompt. I got my first set of trays and everything was going ok until it was time for them to send my second round of trays. From there everything went downhill... I was supposed to get my second set in August.

I called them and let them know that I would be moving and gave them my new address, never received my trays. I moved to a different state and there was no way possible for me to get my aligners. I kept calling and emailing them back and they kept saying that they were not ready. I literally had to wear the same trays until October when they sent out the new trays. When I got the new trays none of them fit literally. It was 10 weeks of trays and they were all horrible and falling out of my mouth.

These trays that were sent out were different from the original trays I received, when comparing them, these were cheap and actually looked completely different. I contacted them again. The responses got slower. I had to keep leaving voicemails. I was so annoyed. When I finally got in contact with them they said I had to wait another 6-8 weeks for new trays. I did not get my new trays until April 2021. I had my old trays so long that I lost one and when I asked for a replacement I was told I would have to pay $175. Really?? I've been wearing the same tray for weeks and due to their error and wanted to charge me that amount for one tray.

I finally got my new trays months later and they actually fit and I thought I could finally get my teeth where they needed to be. I had to stop using my trays because now my jaw is locking, when I'm eating I have to open my mouth wide due to chewing my jaw locks up. My jaw is continuously locked, as I talk my jaw clicks, brushing my teeth is a hassle and painful, and I'm literally back at square one with my teeth. I can say this has been a horrible experience with potentially permanent effects on my mouth and everyday activities. Just choose somewhere else, it's really not worth it.

Byte response

Hi Nyasha, we appreciate your feedback. We can understand your frustrations and we apologize for the delays. We understand these wait times are not ideal and take all of your feedback into consideration as it is of its utmost importance to us. However, due to an increase in volume, we are witnessing longer response times. We are hoping to reduce your wait time in the upcoming days and appreciate your patience. We want to look into your concerns and do what we can to help. You can send us a message on Facebook or Instagram. We are standing by for support!

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 30, 2022

I texted back and forth with Taylor. She was amazing! Very kind and patient! I work in customer care and I know how hard it can be but she really went above and beyond for me! She did not ask me to do a survey at all. I asked if I could leave her a survey! She deserves coffee, lunch, or a gift card!

Byte response

Hi Auktobher, thank you for this amazing review! We are so happy to hear Taylor took such great care of you! We want to make each step of the treatment process easy and provide the best support to our customers. Feel free to reach out if you have any questions or concerns throughout!

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Rated with 1 star
Verified Reviewer
Original review: June 29, 2022

Customer service is non-existent, you can't call them anymore and it takes them a week to respond to your emails. Byte caused an open bite on my back molars since I started them 1.5 years ago, and they have been giving me the run around for over 6 months now. They tell me "wear them only at night for a few weeks" then tell me "stop wearing them completely for a few weeks" and just rotate back and forth between this while claiming my open bite will fix its self over time. it hasn't gotten any better in the last 6 months and they won't let me move forward with having new molds made for new trays. I have sent photo after photo and video after video and I'm getting nowhere.

Byte response

Hello Ashley, we want to look into your concerns and do what we can to help. Because we are a remote treatment company, things like pictures and descriptions of current issues allow our teams to best assist. Please send us a direct message on Facebook or Instagram. We are standing by for support & look forward to connecting!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 25, 2022

I was first very excited with the company and its guarantees. I had a small issue with my hyperbyte and it was replaced with no problem. Well I got in a bad car accident that caused me to lose a tooth. I've been going back and forth since early May and still no solution. I asked to do a new impression since I'm missing a tooth and can no longer use the aligners I have. I submitted all needed paperwork multiple times about work done and an X-ray showing the missing tooth. Every time I receive an e-mail I'm either asked for the same info again or they randomly bring up something else out of the blue that's need. I've asked for a partial refund and was told no. I feel completely taken advantage of by people that choose not to do their job. Also the phone line has been down since mid-May. Every time I call it directs me to the website to speak with customer service. The Byte for life guarantee is a joke.

Byte response

Hello Lacourtney, we can understand your frustrations. We want every customer to get the smile we promised in the safest way possible. Because we are a remote treatment company, things like pictures and descriptions of current issues allow our teams to best assist. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. Please send us a direct message on Facebook or Instagram. We are standing by for support & look forward to connecting! We are standing by for support!

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 24, 2022

The salesperson was really great at their job. They made me think that this company had superb customer support. That's how they get you. Once you get your aligners, it is nearly IMPOSSIBLE to reach them for help. They used to let us connect by video, but they removed that option without a word. Now, if you try to call them, no matter what time of day, you get a recording saying due to high call volume you need to request support online. Then they hang up on you. Yes, the price is right, but the support is WRONG.

Byte response

Hello Shelley, we are happy to assist with your concern, please note that our sales team supports you through your purchase while our support and clinical team assists you with any aligner troubleshooting. We apologize for the wait. We want to look into your concerns and do what we can to help. Please send us a direct message on Facebook or Instagram. We are standing by for support & looking forward to connecting soon!

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 24, 2022

I have been completely ghosted by customer support upon having issues with my treatment plan. I have tried unsuccessfully for over a month to get a single response from your care team (phone, text and email). What I was sold from a service stand point is not what is being experienced which is highly concerning. I honestly feel like I was scammed by your company at this point.

Byte response

Hi Holly, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would love to look into this further and chat more about your questions and concerns. Please send us a direct message on Facebook or Instagram. We are standing by for support!

3 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 13, 2022

They spent lots of time trying to get me to buy that product. Have had terrible with the aligners and customer support since. I've had my aligners for 1 year. Nothing but problems and not even half way done through my treatment. Multiple reorders, backtracks, and inferior customer service. Look elsewhere!

Byte response

Hi Ross, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We stand by our product and services to ensure each customer achieves the projected end goal in the safest way possible. While some treatment plans may take longer than others or require some adjustments to their plan since everyones anatomy is different and will reflect results at a different rate. We will provide professional assistance to ensure we get customers the results promised. Please reach out to us at patient.byte.com/support or send us a direct message on Facebook or Instagram so that we can further address any concerns you are experiencing. We look forward to connecting.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 7, 2022

I got to the 6th aligner and it did not fit. No help from customer service. l feel like I wasted my time and money. I requested a refund and have yet to hear from them. I should have followed my instinct and not pay in full.

Byte response

Hi Aba, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 7, 2022

I received one on one care that allowed me to explain my situation and be heard with a very bubbly conversation in between! Byte was always easy to use but now they have improved their company with an app and even better customer service!

Byte response

We are so excited for you, Alina! From start to finish, our team is ready and available to get you on track, check that progress, and get you to those final results!

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Rated with 1 star
Verified Reviewer
Original review: May 30, 2022

I initially was quite pleased with Byte and the stellar customer service I received prior to making the purchase. After is a completely different story. My aligners have no been fitting for the last 6 weeks, and something is clearly wrong, but I have gotten short responses by different people just asking for more information, a week apart. This is horrible customer service. My bite is completely screwed up and my back teeth and front teeth are no longer touching. These people clearly don’t know what they are doing. I wish that I had spent the extra money to purchase Invisalign so I could be reassured that those who actually know what they are doing would be checking up on my teeth through the process. My bite has been completely destroyed and I have yet to get any real answers from anyone. Beware before using this company! Once they take your money, the follow through is deplorable.

Byte response

Hi Ashley. At Byte, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 27, 2022

I was a bit skeptical at first but this was amazing, from the start! They sent the impression kit and it was super simple to administer and ship back. They send the aligners in phases, keeping track of your progress along the way. Everything is easily accessible online and communications were on point! I highly recommend this over other companies. They hyperbyte is a game changer!

Byte response

Bindi, thank you for the great and honest review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day we send out the retainers.

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Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Resolution response: June 6, 2022

Somebody from the professional care team has contacted me and we are currently working it out.

Original review: May 25, 2022

During the onboarding process, customer service was excellent and timely. They were very friendly and wanted to get me in their aligners ASAP. However, if the first set of aligners do not end up working perfectly for you, it goes downhill quickly from there. If the first set of aligners do not straighten your teeth to your satisfaction, you have to submit a customer service request to them for another set of aligners; however, you probably won't get your new aligners for well over a month after you submit your request. Furthermore, customer service goes from top-notch during onboarding to absolute garbage during remediation requests.

I was initially quoted 3 months for my entire treatment and it's been over a year now and my teeth are still not straight. It's been over a month since I submitted a request for my FOURTH set of aligners and they're still telling me to wait another week just for a response to my request. I'm so frustrated at this point that I just want a refund and seek treatment with a traditional orthodontist but they told me they don't do refunds so BUYER BEWARE. If BYTE aligners do not straighten your teeth out in the first iteration, just know it'll be hell dealing with the company from there. I regret having tried Byte and not pursuing treatment with a traditional orthodontist despite the higher costs.

Byte response

Hi Michael. At Byte, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. If at any time you are unable to connect with our team send us a direct message through Facebook and our team would be happy to assist. Please give us a call and let's make sure you are being taken care of!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 23, 2022

The agents helped me out and they was excellent. Every question I had was answered and very helpful. I would and will definitely recommend Byte to people because they actually help the customers and they go above and beyond. I love it so much. Anything I have a problem with they will make sure to help me.

Byte response

Hello Olga! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 21, 2022

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

Byte response

This is so exciting, Sara! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question- give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 21, 2022

I been using Byte for 8 weeks now and man!! When I tell you the results so far are impeccable, believe me. I can’t wait to finish my whole treatment. I recommend this to anyone who want to straighten their teeth.

Byte response

Hi Arlette! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments!

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Rated with 1 star
Verified Reviewer
Original review: May 19, 2022

Everything was off to a good start, but then I ran out of aligners. It took them about six weeks to send new ones. Then the new ones ran out and I have had to roll back six weeks of treatment because the aligners are cracking from what I am guessing is wearing so much. The biggest complaint is no customer support, I promise. Just email their support before you purchase. I have had zero responses via email or phone now for six weeks. Only automated replies. Save your money. Go elsewhere.

Byte response

Hi Arthur, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. If at any time you are unable to connect with our team send us a direct message through Facebook and our team would be happy to assist. Please give us a call and let's make sure you are being taken care of!

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2022

Shawn was very helpful and answered my concerns professionally. Thank you for much for your help. I was concerned about the final aligners and the fit. I no longer have any concerns. I am very pleased with the service and my results. I am looking forward to my final results and my new improved smile!

Byte response

Hey Robert! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 6, 2022

Jamie in customer service was absolutely amazing on the phone. True asset to the company. She quickly assessed, triaged and took care of me all in one phone call. Amazingly efficient. Progress on the product itself is going well and I'm liking the results!

Byte response

Hey Jeremy, thank you for sharing feedback on your interaction with the agent. We strive to give our customers the best support we can when they reach out for assistance and appreciate hearing how we are doing!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 1, 2022

I finished my set of aligners on February 21, 2022. It was a fast process because my bite wasn't complicated: a small overbite and a gap between my front teeth. It should have been an easy fix. However, I realized that Byte's treatment plan had caused my front teeth to meet edge-to-edge, and my back teeth not longer met at all. It made eating and living my daily life very difficult. I contacted them via email. They are always very slow to respond, but when they finally did, they recommended I take ibuprofen. I had to explain *again* that pain was not the issue. The issue was that my teeth and bite no longer functioned properly. After another LONG wait, they had me upload photos and videos of my ruined bite. They asked that I go with no aligners for two weeks and then send them more photos and videos. I did that.

Since that time, they have asked me to upload photos and videos after every single email I send them, even inquiries about how much longer it's going to take for them to answer the previous email! It has been three months since my initial complaint, and absolutely no progress has been made. They just keep asking me to send photos of my upper and lower teeth. Every time I take new photos and send them, and they tell me they'll review the photos and provide further instructions. And yet, here I am. Back to nearly where I started in the whole process. (I had to go all the way back to week 8 aligners on both top and bottom.)

Do not spend money with this company. Their customer service is slow to respond, and it doesn't seem as if anyone in the customer care team has any kind of dental training. I was even able to explain the issue after looking at the 3D model of my teeth/progress plan and what they'd done to my mouth. I honestly believe they make most of their money by providing such poor service most people just give up after a while. It's no wonder they don't offer refunds, given their utter incompetence in both dental practice and customer service.

Byte response

Gregory, we hear your concerns and frustrations- At Byte, we know how important communication is and we always strive to be open and transparent, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look deeper into this and chat more about any questions or concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of! We look forward to connecting soon.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2022

Professional company, great customer service, and very helpful support team. The product of this company has very good quality. I would recommend to anyone, for any ages. Hopefully in a few weeks I will have beautiful smile. Also price much less than any other orthodontist office.

Byte response

Hey Natalia, thank you for sharing your experience with us! Please reach out if we can assist in any other way. You can reach us at patient.byte.com/support or by phone at 877-298-3669.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2022

Ever since I chose to engage the Professional Care Meeting route, I learned more of the whys of the treatment stages and became a better team player on my way to achieving that great smile. Shawn B. is professional and courteous, and so kind and patient!

Byte response

Gary, Thank you for that review! We are glad the team was able to provide more insight. We are standing by for support if you have any concerns.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2022

I was expecting to speak with my dentist but I'm not even sure who the person was who I spoke with. They did not turn their camera on which was disappointing. My concern was about the space in my mouth. This was ignored and a different view discussed.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 21, 2022

Good- my teeth are moving although slowly. Bad- customer service. I call the customer service number and provide photos of my aligners and they give me advice. 5 or 6 days later I get an email from the Professional Care Team and they tell me something different. I have had to take 3 different impressions and received 3 different sets of aligners. None of which I have been able to get all the way through. I am now waiting on my 4th impression kit. So far this process has taken 4-5 times longer than it should have.

Byte response

Hey Chris, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move so our Professional Care Team will advise different options than the Customer Support team previously advised. We want to make sure every customer has all the information they need to continue moving forward through treatment, if you still have questions or concerns we would be happy to look into that right away. Customers can schedule a phone or video conference with our Professional Care Team at any point through their customer portal. Our Customer Care team is also available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 19, 2022

Horrible company. You are better off with Smile Direct or Invisalign. This company is hard to reach, always unavailable, always giving ** stories and refused to give me a refund. I’ve been trying to get my refund since the beginning of April and it is now April 20 and I have not still received a refund nor an update on my account. I will never recommend this company to no one. Don’t waste your time nor money.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 16, 2022

I have been a part of the Byte Family for several months now. They are the best!!! Best customer service!!!!! They are the very personal and want to make sure everyone who is with Byte has a beautiful and promising smile. Would highly recommend them for a beautiful smile.

Byte response

Hi Richard, we are so happy to hear everything has been amazing so far! Here at Byte we want to provide the best experience for our customers with our product and service. So excited for you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 15, 2022

I’ve always been told I couldn’t fix my teeth with aligners, so when I got approved I was so happy!! I’m 5 weeks in and I can already see my teeth getting straighter! I’m so happy and can’t wait to see the final results.

Byte response

Hi Victoria, thank you for the amazing review! We are so excited to hear this and we can't wait either!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 13, 2022

It has so far been a wonderful experience, I referred a friend who got her retainers and we are both very satisfied so far. The aligners fit perfect and I love the Brite Byte. Overall I have no complaints. Thank you.

Byte response

Hey Jessica, thank you for this awesome review! We are so happy to hear everything has been going great so far. We are standing by for support if you have any questions!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 9, 2022

I've been a customer with Byte since 2020. My experience has been good but there is definitely room for improvement with the professional care team. I feel that the customers should be able to choose their care professional as we make relationships with our care advisor. Not all of the care team show that same compassion so we should be able to choose.

Byte response

Hi Aishah, thank you for this feedback! Our whole Byte team is dedicated to ensuring that every customer has the best experience and support from start to finish. While some cases arise that require our Professional Care Team's assistance, they will work to get any questions or concerns resolved with the most attentive care to guarantee success. If there is anything we can assist with please give us a call at 866-240-9571 or email us at patient.byte.com/support!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 9, 2022

At first this seemed like a great choice, but as my treatment got near the ‘end’ - there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also - one of the aligners chipped a small piece on my front tooth which they blamed on my teeth - they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.

Byte response

Hi Kenneth, we would like to look further into this. We are limited to what we can discuss on public platforms though. Please send us a message over social media, or head to patient.byte.com/support for further assistance. We look forward to hearing from you!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 9, 2022

I purchased the Byte Daytime treatment plan package for all-day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues of excessive bleeding on 1/9/2021. Explained blood was coming out from around the teeth and filling up his aligners. No cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual.

On 4/14 I had emailed, we were on week 12/15. 4/19 they requested updated photos of his teeth. Had to resend them 3 times, as they were having "technical difficulties" over 3 weeks, they acknowledged the receipt on 5/9. Stated it would be 3-4 weeks before the other liners to be shipped and continue to wear step 15 aligners until we started the next step so he didn't lose progress. We were happy to leave the step 15 in and it seemed to help ease the bleeding and some discomfort. In the meantime, we received the 2nd shipment. Because he was getting so much relief from staying in step 15 he continued to use them until October.

On 10/12 I messaged them that we had went to transition to the next aligners and they did not fit. They requested we fill out a Professional care support request, which we did immediately. On 10/19 I emailed them to follow up, as I hadn't heard back. They stated that they had sent an email. I received it later that day. They were requesting more photos/info, I sent. On 10/26 they requested MORE photos/info, I sent. They had us trim the liners/use warm water to get them to fit -did not work. We had to do new impressions. After receiving them they did not fit either.

Meanwhile he was in the step 15 so long he got a bad mouth infection. Doctor believes from wearing same liners too long, they have bacteria build-up. Since the "new" liners don't fit again, we just want a refund. Upon denial, I filed a complaint with The BBB. They keep replying to my case that they will reach out to me, but I have not gotten any new correspondence. I know they offer a lifetime guarantee, but that doesn't mean much if the aligners don't fit. I would highly recommend choosing a different company.

Byte response

Hello Nichole, thank you for bringing this matter to our attention! It is important for us to ensure each customer's treatment is safe and effective whether that means taking alternative routes to get the promised results. We want to look into your concerns ASAP. Please give our team a call at 866-765-2327 or send us an email at patient.byte.com/support

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 6, 2022

My experience with Byte has been amazing. The most important thing for me is the customer service. They are always prompt with their response and someone is always willing to help. They were very helpful with sending me my second set of aligners after the first set didn’t work out. Definitely recommend!

Byte response
Zainab, we are happy to hear about your experience! We strive to be there for our customers as much as possible

throughout the process. Let us know if there is anything else we can do to help!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 4, 2022

So far my experience has been positive. There are things here and there that could be improved on just for ease of use. We're supposed to keep all the aligners but the packages are not resealable. This means, in addition to keeping the aligners (and for myself, the packaging to keep them in order), I also need to get and keep a zip lock bag for each set as well. If the original pouch that it came in was resealable, it would just be more convenient and less wasteful. Another thing that would be useful would be if it came with more than one file for the aligners. I have an 18-week plan but need to file the rougher edges for each one and it dulls the file pretty quickly. I've had a great experience so far, but just a few things that I think might improve the experience for future users!

Byte response
Hey Gina, thank you so much for that feedback! We value hearing
how we can improve the experience for our customers while they are in treatment.
We will pass this information to the appropriate department to review for treatment

plans moving forward. Please let us know if there is anything we help with moving forward. You can reach our team at patient.byte.com/support or by phone at 877-298-3669.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 1, 2022

The system is so easy to use. I just started week #4 and I already see the results. I haven’t had any pain. There has been very little soreness to my teeth. People don’t notice that I am wearing my aligners.

Byte response

Hey Rebecca! Thank you for sharing your experience so far. So excited for you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2022

I’ve been self conscious about my teeth my whole life. Even tho most say my teeth are perfect already, they weren’t for me. I did some research and not only does Byte have the option for me to wear my aligners only while I sleep, but it’s EXTREMELY affordable compared to some of the competitors. They’re also more comfortable than I expected, and are easy to adjust to! If that’s not enough, the process was incredibly fast! From the moment I made the down payment, I was told that it would take about 5 weeks at most to get my kit and start my journey. My retainers showed up 11 days later. I was pumped! I had a personal customer service rep that I could text on the phone and get quick answers! It was great and I recommend Byte to anyone reading this!

Byte response

Hi Samantha! Thank you for this amazing review! Here at Byte, we pride ourselves on providing the best service from the moment you order the impression kit all the way to the end of treatment. Our goal is to make sure that our customers have an enjoyable experience and reach their desired smile. We are so happy for you!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

My aligners do not fit correctly and they will not refund or fix the problem. They do not even go on my back teeth at all. I should be in my second set but the first barely fit. I’m dissatisfied with the product.

Byte response

Hi Jessica! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding the aligners' progression, quality, and fitting, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Byte Specialist Team phone call meeting. Amber-Jade M., CDA was friendly, knowledgeable and professional. She was thorough and explained everything clearly. It was a pleasure talking with her. My dental treatment plan with Byte is a little more complicated because I also have implants and crowns happening separately but concurrently with the byte plan. The byte team Is making sure that they are taking the best course of action for my treatment. I am impressed with this company!

Lieke **

Byte response

Hi Lieke! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

When I was a kid the richest guy in town was the orthodontist. This product just makes the ortho on the verge of obsolete. I just love that. I went around town to investigate doing this using the "Big Name" which is administered through a dentist/ortho. I compared that to this and went with this. Same upside, no downside, all for 1/3 of the cost. Are you kidding me? I love that. The "Big Name" can go pound sand.

Byte response

Hello Andre! We are proud to offer a more convenient way to straighten your teeth. Thank you for your amazing review!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

We are very pleased with our experience thus far. The initial set up process was easy to follow. My daughter’s treatment plan is progressing nicely. We are pleased with our results 14 weeks in. Anytime we’ve had questions our concerns have been answered quickly.

Byte response

We are so happy to hear this, Cathe ! We want every customer to feel supported and cared for the whole way through!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Very impressed with the customer service. Whenever I experienced an issue, no matter how minor, it was always taken care of right away. I had a lot of spacing on top after getting my wisdom teeth removed and in just 6 months, they were close to perfect again. Thank you Byte Team!

Byte response

We are proud to offer a more convenient way to straighten teeth! Thank you for your review, Katie!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

The whole process is easy. I'm on week 3 and I see a difference already. Overall happy with the whole experience. Scheduling monthly payments is also simple. It is easy to send pictures each week so the dentist can make sure you're on track.

Byte response

Thank you, Alexander! Our team is here to guide and support every step of the way. If you have any questions through the process please reach out to us! We're standing by for support

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Everything works more or less fine and easy, but every step I go forward, I must trim and modify the lower aligner around the molars as you suggested. It is the only way to make it fit. But so far I'm getting the hang of it, and I'm pretty happy with the results that are starting to show.

Byte response

We're so excited for you, Alicia! Our team is here to guide and support every step of the way. If you have any questions through the process please reach out to us! We're standing by for support

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

I love it :)). I feel my teeth shifting already and I’m only on week 3! It’s amazing how fast it's already working. Keep up with the good work! Only downside is I barely hear from you guys, other than that, love it!

Byte response

We are so thrilled for you, Re’Nyah!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

So far so good. It's been a couple issues with the back feeling like it's not really gripping but when I use the Hyper Byte and kind of chew down it begins to fit and this problem don't last more than ten minutes so it's ok now. Thank you!!

Byte response

HyperByte is the BEST! Thank you so much, Daryl, we are so excited for you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Loving the night time wear of the Byte aligners! I’m coming in on my last week of week 3 and am seeing some improvements, excited to start week four! The night time gives me the freedom during the day and all the movement in my mouth at night. What a great product. And my teeth are super white from the whitening product!

Byte response

Hi Sarah , we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Everything was great, strong product. Easy to use. I wish Byte offered interest free payment plan. I put the whole treatment cost on my credit card, this was fine, but not preferable. Overall, working with Byte as a company has been nice, I enjoy that they are casual and will text me.

Byte response

Hi Jake! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

Everything went well. The packaging was beautiful. Providing a link for others to get the same product was very convenient. Creating an account was easy, doing the molds was a blast and pre package slip being provided was super helpful. Agents are are quick to help if needed.

Byte response

Yay, Andrea! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible. Thanks for the review!

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

My Byte advisor on multiple occasions missed scheduled phone calls without any warning or communication, gave inaccurate information on multiple occasions to straightforward questions (namely about financial questions and how that process worked), and then did not respond when I asked her about the discrepancy between what she had told me and what I was seeing for myself when I was making payments. I have had no communication from her since and had no idea how to seek a new byte advisor.

Byte response

Hi Abbey, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 30, 2022

So far so good! I'm almost four weeks into treatment and have been incredibly happy with the process and progress thus far. Looking forward to seeing additional changes soon. Love the fact that you're whitening while the retainers are working!

Byte response

Hi Bethany! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Each week flies by when I get to switch my retainers out for the new set! The first few days my teeth are a little sore from moving around but the HyperByte helps immensely! I cannot wait for my 21 week process to be complete. Highly recommend to anyone who wants a perfect smile. Thank you Byte!

Byte response

YAY, Candra! Sweet review, thank you.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2022

I am VERY dissatisfied with Byte. After sending in my impressions and pictures I was told I was good. So I paid $1900.00 and when I got my aligners I only received them for my top teeth. After emails and trying to get ahold of Byte by phone, which no one would ever answer... I finally heard from them saying I was only good for single arch because my bottom tooth was too complex. They didn't give me the option to continue or cancel. Why would I pay $1900.00 to fix 2 teeth on top when my bottom teeth are what I really wanted straightened. I told them I have tried 2 weeks of the top aligners and now that my tooth is moved a little bit it hits my bottom tooth when I eat and scrapes and hurts. I asked to be reimbursed because I was told everything was good then they just decide I would pay for what???? Only fixing my top teeth??

I would have preferred if they turned me down initially so I could use the money to go to a dentist since that's what they told me I would need to do AFTER they kept my money and sent me top aligners. I wish I would've read other complaints through the Better Business Bureau, I wouldn't be out $1900.00 that I really shouldn't have spent. To fix only upper teeth..... really???? Come on Byte. Admit it, you are wrong!!!!

Byte response

Hi Kimberly, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

3 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

The whole process has been very easy and stress free, packaging and communication has been great. I am on week three and loving it so far. Can’t wait to see some visible results. I have had retainers from the orthodontist and honestly the fit of these are far better.

Byte response

Yay, Michelle! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible. Thanks for the review!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

It’s such a easy experience! Things are moving along greatly! Everything is super easy to follow! And very smooth shifting of teeth! I love this journey and I’m so excited to see my new teeth! I’m so glad I get to be a part of this!

Byte response

This is fantastic to hear, Spencer! Thank you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Byte has been very smooth for me so far. The personal consultant who helped me with questions before I ordered them was great, and the aligners have been comfortable enough and easy to use. My only complaint is how large the molds were when I was taking my impressions because I have an unusually small mouth and it was painful. Other than that it has been excellent and for a great price!

Byte response

Hi Hannah! Thanks for your sweet review! You can always reach our support team when the impression kit molds are not your size to change them. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2022

I finally decided to sign up for the Byte aligners, but I have been extremely disappointed so far. First, I received a notification that my aligners were getting manufactured even before I sent out my impressions. I immediately notified customer service without any response. I ended getting the aligners and finally was able to get hold of customer service whom acknowledged the error and notified me that they had received my impressions. I shipped back the wrong aligners, with the promise that I would be getting the new ones within days. It has been over 4 weeks now. I don’t want to purchase the byte aligners anymore. Please give me back my money! Thanks.

Byte response

Hi Amine, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

2 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

I was told it would take up to 3-6 wks for my impressions to be made. It only took 1 wk. I feel like they were rushed because it cut into my gum and I reached out and was told to cut them down with a nail clipper. These aligners are costing me thousands of dollars. I feel like a little more should be done.

Byte response

Hi Kimberly, if there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile quickly and safely. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Very pleased at 3 weeks in to the process. The aligners are only uncomfortable the first time they are used. By the following morning the discomfort has passed. My teeth look a shade whiter already too. Looking forward to more visual results soon.

Byte response

Hi Tarrah, this is what we love to hear, our Customer Care Team is available all week from 8 am- 6 pm MST via call at (877) 298- 3669 or via email at support@byteme.com

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Love the convenience and the comfort! So far everything has far exceeded my expectations! The aligners are comfortable and you can’t even tell they are in! The hyper-byte is super easy to use and makes the process way faster!

Byte response

This is fantastic to hear, Kimberly! Thank you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Only 3 weeks in and I can see and feel the difference in my smile! Byte is easy, durable, and a dependable solution to fixing your smile! And who can forget the price point! A cheaper solution with affordable payment options! I would recommend this to anyone looking to correct their teeth!

Byte response

Just like that, Kayleen! Sweet review, thank you .

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Please, please do not use this. I am not a customer, I am a victim now. Put my money down, got everything sorted out, then it was time to get my retainers. Started on week one, 2nd day my top retainer cracked. I called and they told me to go to the next weeks retainer (week 2). After one night, my 2nd retainer cracked in almost the same spot. When it was time for them to take my payment out of my bank, they were certainly okay with taking it, even though I had not received any services, my teeth were not making any progress. Now I have to send pictures via email and week forever for them to get back to me. I am not happy.

Byte response

Tyler, Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

My first bottom aligner cracked in the middle after one week of wear. I was very careful with taking them in and out, as well as storing them while eating and drinking so this was disappointing given the cost. I also experienced long wait times (2-4 days) to get a response from Byte support. When I did get responses I received conflicting information regarding use of HyperByte while pregnant. It was confusing and did not make me feel confident in the Byte team’s knowledge to manage my treatment.

Byte response

Jessica, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Very unhappy that since my insurance won’t approve my Byte treatment, I was given a promo code for a discount. I mentioned it literally less than 5 minutes after giving my payment information and then now they can no longer honor it. Such a bummer. Feels like you just took my money and don’t care. I couldn’t care less about a free item to make up for it.

Byte response

Hello Kim, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

2 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Overall pretty happy with this process. My only complaint would be that every retainer I have received needs heavily filed before wearing unless I want my gums to bleed. After filing them they wear a lot easier. I am also disappointed that I did not receive the other bottle of whitener that was promised when I returned my kit.

Byte response

Hi Jamie, we want to do everything to ensure each customer progresses well and feels supported through each step. We would love to look into this further and chat more about your concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

I love my Byte aligners! Super easy to use and everyone I have talked to has been super nice and helpful and can answer my questions too! I also love that they whiten your teeth while doing your aligner treatment. I was on my third week of treatment but could already tell a difference in the color of my teeth! Would highly recommend to others!

Byte response

Hi Destiny! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

It usually takes a business day to get a response, which isn't bad, and the responses aren't canned. You can tell it's a real expert on the other end! I'm not happy about the $30/bottle cost of Brightbyte, which wasn't explained at the start of treatment.

Byte response

Hi James, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Thank you for your kind review, we are here for you!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Painful experience to me but I think that’s just braces. Wish there was a custom book for your Byte plan that would be nice. Would like to see instructions for each step, maybe a animated Byte profile of your smile change per step. My aligners crack easily after about 4 days of use however it’s working so far. Customer service is great until you purchase. Their 1800 day and 2300 night, I would choose the night program if I could go back and do it again, they’re uncomfortable to talk with.

Byte response

Hi Erica. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

Very happy so far, it does what it promotes. I feel and see my teeth correcting themselves. The instructions are really easy to follow. Also, the customer service is great and knowledgeable. The company follows up with you to make sure you're happy with the product and results.

Byte response

Jorge, thank you for your kind review, we are here for you!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

It was quick and easy and very clear on the following processes and future outcome. Looking forward to my final look. Painless and easy to integrate into my nightly routine. Came with everything I needed to take care of my aligners as well.

Byte response

Ashley, thank you for this review- We appreciate you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

My experience has been excellent so far! Great customer service and great products. Everything about my experience so far has been positive and it has remained a very smooth process. The aligners seem to be working great. I’m excited to see the end result!

Byte response

Hey Brandon! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2022

They have amazing customer service. The turnaround time to get my aligners was surprisingly fast. I would definitely recommend to anyone looking for clear aligners. The price is fair and I love that you can use your FSA or HSA account to pay for it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 25, 2022

I had a virtual care appointment to go over some concerns I was having with my treatment. Jessica was super friendly and answered all my questions. I didn’t feel rushed at all and she made me feel comfortable to talk about my issues.

Byte response

Hello Madelyn! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Thank you for your amazing review!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 22, 2022

Not only that I am super satisfied with an l going results with my teeth straightening, but also very thankful for an amazing and supportive team of Byte Official!

An impression kit arrived quickly and had an amazing guidance from the Byte Official representative and looking forward to my next set of aligners!

Byte response

Natasha, what a lovely review! We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 18, 2022

I went ahead and purchased the impression kit because I thought, this is guaranteed to be refunded if I don’t qualify, what do I have to lose? They started with a questionnaire asking what I want to improve and I explained I wanted to improve my Bite. Ironically, I only found out after returning my impressions and getting my results, that this company called Byte, can’t do anything to actually improve your bite. The movements they were making were purely cosmetic. I had braces as a teenager and had a permanent bar installed until last year, so let me tell you, these movements were minimal. They said if I want to improve my bite, I need to see an orthodontist.

I then asked for a refund on my impression kit since they can’t improve what I came to them for. I was told that since they are able to cosmetically move my front teeth, I do qualify, and so can’t get a refund. So in other words, they never have to refund the impression kit because I would bet they can always move at least one tooth. What a scam. I’m so glad that I didn’t have to find out their practices after paying them the full price. That would have stung a lot more than just the price of the impression kit.

Byte response

Erika, we appreciate you reaching out with these concerns. We are more than happy to clarify as our refund policy is in regards to the impression kits and whether customers are deemed candidates. Here at Byte, we offer clear- aligner treatment to straighten smiles which are mild to moderate cases. At times more traditional treatment methods may be called for. Byte will usually work well if you have a mild or moderate crossbite or overbite, such when one or two teeth that overlap. The best way for us to make this determination is with your impression kit. If you have any further questions or concerns please feel free to message us over Facebook or Instagram, we are more than happy to help!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 17, 2022

They went above and beyond to provide the best experience for me!!! They provided several refinements for me to make my teeth as straight as possible and they provided whitening kit to make my smile brighter!! Their customer service are really great too, they'll follow up every time to make sure I am satisfied with the service!!