Byte

DO NOT BUY FROM BYTE. When I originally ordered my aligners from them, they DID NOT send me my bottom aligners and I had to ASK to have them send it to me. I have air gaps in my current aligners to which I am getting the run around with trying to send pictures to them and they keep telling me to send the same pictures. I've emailed at least 3 people who have sent me an automated message about sending a picture without air gaps and I've explained that they all have them or do not fit and they will not do anything about it. DO NOT BUY FROM THEM. THEY ARE A FRAUD

I've been in Byte aligners since May of 2021. I've been a diehard supporter of the company, and made many social media posts urging others to use this product. I will no longer be doing this. I have been wearing the same aligners since May 2022, because every time I contact the company, I get a run-around. I use the request form, I send the photos, I get sent a new request form, I send MORE photos, I get shuffled all around and NEVER talk to the same person twice. NOW I AM BEING TOLD I NEED TO START OVER. My teeth are not straight. They are SO CLOSE but not there. My aligners are not straight.

A dot.con. Very hands off. In order to get my retainers they requested positive feedback, and an escalation of my issue with the ill fitting retainers yielded no results to remedy issue. The end result is that my teeth are straighter, but more by luck than with professional care. I purchased my retainers elsewhere.

I was told I was not a candidate for the BYTE aligners but they will not refund my $905.00. I have made several calls, left several messages and no reply. I called the BYTEPAY and they say they have requested my refund but nothing has been resolved yet. Still waiting and now they say they need documents IN ORDER TO GET MY REFUND ALTHOUGH THEY ARE THE ONES WHO TOLD ME I WAS NOT A CANDIDATE FOR THEIR PRODUCT. They did not provide me with their product so therefore I should get my money back but they keep taking the payments out every month on the 30th! I just want my money refunded!!!

Amber walked me through my impression process and she also scheduled the pickup as well. She is absolutely incredible, so kind and extremely helpful. She responded quickly and continuously checked on me throughout the process. She deserves a raise!! Thank you Amber!

My experience yesterday was amazing. I loved the personal concern and attention to detail the representative showed. I’m currently at work and wrote the rep's name down at home. She was outstanding! She allowed me to explain my concerns and gave information that I may not have known before.

Kearsti ** (butler) was the customer service representative helping me with my impressions. She has gone above and beyond to please me and has been extremely patient and accommodating. Best customer service I’ve received. Her helpful and cheerful character is definitely telling even through texts.

I’ve only completed the first step of this process but I had to leave a review. The customer service has been phenomenal! Gracie was super helpful! Gracie’s response time was so quick and she was just very easy to work with!

DO NOT DO THIS! I started treatment with Byte in April of 2021 to correct a crooked front tooth and a slight misalignment on the bottom teeth, nothing major. A year and a half later I am left with major issues in the alignment of my teeth leaving me unable to chew my food properly leading to other issues as well such as acid reflux. I questioned the alignment process early on once I began having problems and their initial response was to dismiss it, they told me "it takes time to get used to the new alignment". I insisted something was not right with the way my "treatment" (I use that term cautiously!) was going. They issued me a new set of aligners. I am on my FOURTH set and my teeth are worse than ever! I have NO issues prior to Byte in regards to chewing and now I can't even chew gum due to the air gaps in the way my top and bottom teeth align.

For instance: Tonight I will start my “Step 7” personal aligners yet my app has reset to the beginning? … The electronic whitening pulse thingy has yet to sync up with my phone … and the whitener, after seven weeks of use shows no brightening?

Well. When I didn't agree with treatment plan (because it would create additional gaps between my teeth instead of fixing existing) and couldn't get my "advisor" to find a solution, I decided to proceed with full refund. It was 2 months ago. Since that I was charged by Splitit twice and 3rd charge is coming. "Advisor's" responses:"Oh, sorry, we are going to fix it right now". Byte customer support - silence. Splitit only accepts cancellation info from merchant, not from shopper.

Dead end. Maybe someone is lucky to get their teeth straight with this company. Definitely not me.

They have you use a device called a Hyperbyte and its usage is tracked by an app. At first, it worked great. After about a month, I started having connectivity issues. The device connects via bluetooth but it will not connect to my app sometimes, which is frustrating because it seems like I never use the hyperbyte.

Easy to use, sends helpful reminders. No complaints! It's been easy to stay on track with my treatment with this app and this company. I'm not even halfway through my treatment and I'm already starting to see less of a gap in my bite.

It’s nearly impossible to get ahold of anyone let alone get any of the info I need from the website or app. I’ve been trying to get my second box of aligners for weeks and have not even received a message back from anyone.

The fit was a lot better as the treatment went on. The app helped a lot with staying on track and reminders to use the hyper bite daily. I barely notice the liners while wearing them and can already see a difference in my smile.

I ordered the Byte impression kit, received it and sent it off. Nothing was ever said about only getting aligners for the top. They said my bottom teeth are too complex. I think this could have been said over the phone or via email and discussed with me. Nothing was ever said and now I feel like I’m out of $1,800. Very unsatisfactory!

It took forever to get them only for them to ship only half my aligners and nothing else and had to wear longer holding up the length of time to have my smile corrected. They are also super slow to respond or contact once to do receive them. That aside they do work.

I could say so many things about Byte but literally they are the best. It was worth waiting all these years to meet Byte and from the time I made my decision I've loved them and they're awesome, caring, amazing team and my smile is improving by the way!

I love my Byte experience. They are very helpful with the entire process. They sent me a plan and modified it to my liking and you can see results before you even pay anything. The aligner fits perfectly as well.

The app is lacking a lot of potential features. For instance, the check ins must be done through the website instead of app, the app only gives you a reminder. Can’t compare progress pics on app, can’t even change the day of the week in which you switch out your aligners. Way too limited in capabilities, it needs to contain the features that are available on the Byte website so it’s streamlined and easier to access. What’s the point of doing some things on the site and others on the app? It’s confusing.

I am halfway thru my second week and can already feel an improvement in my bottom teeth. Braces are a tight fit but do not bother me at night. I was worried I’d take them out in my sleep but I don’t… They fit perfectly and are doing their job! I am using Hyperbyte each day as well. Easy to use.

You can't get anyone on the phone. Then they have scripted email responses that have nothing to do with your concern. And it takes 5-7 days for them to respond to emails. Horrible, horrible customer service. I've been using the aligners for over 1.5 years at this point because they haven't sent the complete set so I have to keep asking for it and that takes even longer. Spend your money somewhere else.

Tabatha could not have been anymore helpful. She was incredibly understanding about the situation I was going through. Tabatha went above and beyond to help me. I do not normally leave reviews, but after my experience today I had to show my appreciation for all of the help and great service I received!

10/10 customer service. Usually respond within 24 hours. 9/10 app. Initially had issues with checkins but that got resolved within a week of me contacting customer care. 10/10 product. Cheaper than braces and other aligners. No dentist required as they have one within the company and reviews the pictures. Aligners will hurt the first day each week but that’s normal. Swap them out every week. It’s recommended to use hyperbyte to shorten treatment and help with sensitivity. The whitening/cleaning solution that comes with it also works amazingly with no sensitivity. The only issue is you begin to run out of it within 2 months.

Do not waste your money here for two main reasons. One, your teeth might look pretty, but your bite will be off. Two, worst customer service EVER! Three, they will hold your retainer hostage. I started treatment March 2021. I've been trying to get them to give me my retainer since February. They won't get over the fact that I have a front tooth that won't move, so they just keep sending me new aligners, without doing new impressions.

I sent away for impression kit and once I received it, I appeared to get emails from my "assigned specialist" however, I would email back and now that I need help, I can't get ahold of anyone. Tried email, phone (always goes to voicemail), support ticket, and social media. And this is before I gave them $2k. So glad it happened now before I spent all my money.

Mr. ** put the real smile on my face today with exceptional customer care. He also followed up with an email of our conversation. If all of my experience with were like this I could say great thing but my previous conversations have been terrible. Mr. ** thank you again for being the smile on BYTE for me. Have a fantastic weekend!!!

Finally after 4 months of not being able to use aligners, thanks to Shawn we may finally get it resolved. Paying $1,800.00 for something I couldn't use was disappointing, but Shawn took time to get things corrected. Thank you Shawn. For your patience.

Isaac helped me over messages and he was incredibly helpful, kind, and professional! I want to thank him very much!!!! Helped me away my decision! He was extremely clear with every question I had and he was extremely helpful and would definitely like to appreciate that!

Awful experience. (1) Completely understaffed. I am still waiting for help today on 8/19/2022, with a problem that I reported on 6/6/2022 and several follow-up emails begging for help. (2) The aligners did not do what they were expected to do; in the treatment plan, they show where my teeth will be moving to, but instead, they moved them too much to now be crowded, and no one will get back with me.

Great experience, help and support! Flexible financial plans and treatment plans that meet your needs and not the other way around. I think that this is great for all ages and can help anyone get the smile of their dreams

Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service. I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight. I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.

Byte operates as if they are scammers. You will be unable to connect with anyone at the company by phone, email, text, Facebook. Nothing. Absolute silence. They will follow up and communicate in every way up until payment is made then after you will be ghosted. My account manager and I discussed payment and we agreed upon the monthly payment plan for 36 months. Byte decided to charge my card $2974 with the first initial payment including interest. That was a bill that I was not expecting and I was unable to speak to anyone about it for weeks. DO NOT use this company. They give off scam vibes.

I had an amazing experience!! Jaisha ** was absolutely polite and helped me with all my questions and responded in a very timely manner. She explained the whole process for me and how it works. She was very helpful and I appreciate her time and help.

Waste of money. They find every excuse to void guarantee if there is an issue. Instead, they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teeth still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventually send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory beforehand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money.

I do not usually post reviews, but want to provide my honest experience for others. I chose Byte mainly because supposed to be shorter time and supposingly their hyperbyte is to help that. This is very false. My teeth were never horrible to begin with. I am going on year 3 and the delays are horrible between trying to get ahold of anyone and anything moving to get next set of aligners. Hyperbyte does not do anything better or speed the process up. Use it or not you will feel the same aligner loose when time to change in a week.

I signed up for Byte earlier this year and I really regret it - don’t make the same mistake I did. Like many others have said they are all over you during the sales process but when it comes to service they have disappeared, to the point of refusing to answer ANY incoming service phone calls. At the same time they continue to advertise heavily on social media to attract new customers, knowing full well that they will not be servicing them, just as they fail to service their current customers. This is shameless and disgusting, and if it’s not technically fraud it’s pretty damn close. Do yourself a favor and go elsewhere.

I looked into Byte aligners to correct my crowding issue. Byte advertises a "100% risk-free guarantee" so I went for it. I submitted my impressions and I will say the customer service and support for this part was really good. I ended up not being a good candidate for Byte aligners which was fine. I requested a refund for the impressions as promised, but I was denied. The reason given was that I was approved for aligners on the top but not my bottom teeth. I was not interested in only doing half of my mouth, for $2,700, especially since my bottom teeth are my main concern. They offered $300 off treatment, but to me, I would only be getting half of a treatment...pretty disappointing.

I like many others had a good experience in the beginning, only to go downhill the longer the treatment went on. My first set fit and felt great. The aligners extended around my molars and felt strong and well made. After about 8 weeks they did an evaluation of progress and determined my teeth weren't tracking as expected and did another impression to adjust treatment. The new aligners seemed to be made with cheaper materials and didn't extend around the molars, making them weaker. Since they were cheaper and weaker, they stretched and my teeth didn't track correctly. I tried to get them to give me better aligners but they said they were made correctly and refused. They also said they had different manufacturers and couldn't control which would actually make them. They also said that my impressions were the reason they didn't extend around molars.

Similar to many complaints, support is incredibly frustrating. I should have seen this as getting an orthodontist to speak over the phone from the beginning is incredibly difficult, but seems to be nearly impossibly once you submit payment/start service. Phone/Chat support are useless for getting anything more than a basic FAQ, and point to email support, which has you running in circles. Do not waste your time with this organization.

Thank you to the representative who has helped me out. This is the best customer service I have ever had. I originally tried getting liners with Smile Direct. But they gave me the worst service I have ever experienced. I couldn't find anyone to talk to or help me. Coming to you guys was the best decision I have ever made Thanks for all the help, and fast responses. You're on top of it, keep it up!!! I hope your manager reads this and acknowledges your hard work. You deserve it!!!

I started my Byte journey in 2020 and it is now 2022... I initially found Byte online and was impressed by the reviews, so I decided to try them because I wanted to fix my teeth. When I ordered the kit in April 2020, the customer service was AMAZING. The representatives were responsive and prompt. I got my first set of trays and everything was going ok until it was time for them to send my second round of trays. From there everything went downhill... I was supposed to get my second set in August.

I texted back and forth with Taylor. She was amazing! Very kind and patient! I work in customer care and I know how hard it can be but she really went above and beyond for me! She did not ask me to do a survey at all. I asked if I could leave her a survey! She deserves coffee, lunch, or a gift card!

Customer service is non-existent, you can't call them anymore and it takes them a week to respond to your emails. Byte caused an open bite on my back molars since I started them 1.5 years ago, and they have been giving me the run around for over 6 months now. They tell me "wear them only at night for a few weeks" then tell me "stop wearing them completely for a few weeks" and just rotate back and forth between this while claiming my open bite will fix its self over time. it hasn't gotten any better in the last 6 months and they won't let me move forward with having new molds made for new trays. I have sent photo after photo and video after video and I'm getting nowhere.

I was first very excited with the company and its guarantees. I had a small issue with my hyperbyte and it was replaced with no problem. Well I got in a bad car accident that caused me to lose a tooth. I've been going back and forth since early May and still no solution. I asked to do a new impression since I'm missing a tooth and can no longer use the aligners I have. I submitted all needed paperwork multiple times about work done and an X-ray showing the missing tooth. Every time I receive an e-mail I'm either asked for the same info again or they randomly bring up something else out of the blue that's need. I've asked for a partial refund and was told no. I feel completely taken advantage of by people that choose not to do their job. Also the phone line has been down since mid-May. Every time I call it directs me to the website to speak with customer service. The Byte for life guarantee is a joke.

The salesperson was really great at their job. They made me think that this company had superb customer support. That's how they get you. Once you get your aligners, it is nearly IMPOSSIBLE to reach them for help. They used to let us connect by video, but they removed that option without a word. Now, if you try to call them, no matter what time of day, you get a recording saying due to high call volume you need to request support online. Then they hang up on you. Yes, the price is right, but the support is WRONG.

I have been completely ghosted by customer support upon having issues with my treatment plan. I have tried unsuccessfully for over a month to get a single response from your care team (phone, text and email). What I was sold from a service stand point is not what is being experienced which is highly concerning. I honestly feel like I was scammed by your company at this point.

They spent lots of time trying to get me to buy that product. Have had terrible with the aligners and customer support since. I've had my aligners for 1 year. Nothing but problems and not even half way done through my treatment. Multiple reorders, backtracks, and inferior customer service. Look elsewhere!

I got to the 6th aligner and it did not fit. No help from customer service. l feel like I wasted my time and money. I requested a refund and have yet to hear from them. I should have followed my instinct and not pay in full.

I received one on one care that allowed me to explain my situation and be heard with a very bubbly conversation in between! Byte was always easy to use but now they have improved their company with an app and even better customer service!

I initially was quite pleased with Byte and the stellar customer service I received prior to making the purchase. After is a completely different story. My aligners have no been fitting for the last 6 weeks, and something is clearly wrong, but I have gotten short responses by different people just asking for more information, a week apart. This is horrible customer service. My bite is completely screwed up and my back teeth and front teeth are no longer touching. These people clearly don’t know what they are doing. I wish that I had spent the extra money to purchase Invisalign so I could be reassured that those who actually know what they are doing would be checking up on my teeth through the process. My bite has been completely destroyed and I have yet to get any real answers from anyone. Beware before using this company! Once they take your money, the follow through is deplorable.

I was a bit skeptical at first but this was amazing, from the start! They sent the impression kit and it was super simple to administer and ship back. They send the aligners in phases, keeping track of your progress along the way. Everything is easily accessible online and communications were on point! I highly recommend this over other companies. They hyperbyte is a game changer!

During the onboarding process, customer service was excellent and timely. They were very friendly and wanted to get me in their aligners ASAP. However, if the first set of aligners do not end up working perfectly for you, it goes downhill quickly from there. If the first set of aligners do not straighten your teeth to your satisfaction, you have to submit a customer service request to them for another set of aligners; however, you probably won't get your new aligners for well over a month after you submit your request. Furthermore, customer service goes from top-notch during onboarding to absolute garbage during remediation requests.

The agents helped me out and they was excellent. Every question I had was answered and very helpful. I would and will definitely recommend Byte to people because they actually help the customers and they go above and beyond. I love it so much. Anything I have a problem with they will make sure to help me.

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

I been using Byte for 8 weeks now and man!! When I tell you the results so far are impeccable, believe me. I can’t wait to finish my whole treatment. I recommend this to anyone who want to straighten their teeth.

Everything was off to a good start, but then I ran out of aligners. It took them about six weeks to send new ones. Then the new ones ran out and I have had to roll back six weeks of treatment because the aligners are cracking from what I am guessing is wearing so much. The biggest complaint is no customer support, I promise. Just email their support before you purchase. I have had zero responses via email or phone now for six weeks. Only automated replies. Save your money. Go elsewhere.

Shawn was very helpful and answered my concerns professionally. Thank you for much for your help. I was concerned about the final aligners and the fit. I no longer have any concerns. I am very pleased with the service and my results. I am looking forward to my final results and my new improved smile!

Jamie in customer service was absolutely amazing on the phone. True asset to the company. She quickly assessed, triaged and took care of me all in one phone call. Amazingly efficient. Progress on the product itself is going well and I'm liking the results!

I finished my set of aligners on February 21, 2022. It was a fast process because my bite wasn't complicated: a small overbite and a gap between my front teeth. It should have been an easy fix. However, I realized that Byte's treatment plan had caused my front teeth to meet edge-to-edge, and my back teeth not longer met at all. It made eating and living my daily life very difficult. I contacted them via email. They are always very slow to respond, but when they finally did, they recommended I take ibuprofen. I had to explain *again* that pain was not the issue. The issue was that my teeth and bite no longer functioned properly. After another LONG wait, they had me upload photos and videos of my ruined bite. They asked that I go with no aligners for two weeks and then send them more photos and videos. I did that.

Professional company, great customer service, and very helpful support team. The product of this company has very good quality. I would recommend to anyone, for any ages. Hopefully in a few weeks I will have beautiful smile. Also price much less than any other orthodontist office.

Ever since I chose to engage the Professional Care Meeting route, I learned more of the whys of the treatment stages and became a better team player on my way to achieving that great smile. Shawn B. is professional and courteous, and so kind and patient!

I was expecting to speak with my dentist but I'm not even sure who the person was who I spoke with. They did not turn their camera on which was disappointing. My concern was about the space in my mouth. This was ignored and a different view discussed.

Good- my teeth are moving although slowly. Bad- customer service. I call the customer service number and provide photos of my aligners and they give me advice. 5 or 6 days later I get an email from the Professional Care Team and they tell me something different. I have had to take 3 different impressions and received 3 different sets of aligners. None of which I have been able to get all the way through. I am now waiting on my 4th impression kit. So far this process has taken 4-5 times longer than it should have.

Horrible company. You are better off with Smile Direct or Invisalign. This company is hard to reach, always unavailable, always giving ** stories and refused to give me a refund. I’ve been trying to get my refund since the beginning of April and it is now April 20 and I have not still received a refund nor an update on my account. I will never recommend this company to no one. Don’t waste your time nor money.

I have been a part of the Byte Family for several months now. They are the best!!! Best customer service!!!!! They are the very personal and want to make sure everyone who is with Byte has a beautiful and promising smile. Would highly recommend them for a beautiful smile.

I’ve always been told I couldn’t fix my teeth with aligners, so when I got approved I was so happy!! I’m 5 weeks in and I can already see my teeth getting straighter! I’m so happy and can’t wait to see the final results.

It has so far been a wonderful experience, I referred a friend who got her retainers and we are both very satisfied so far. The aligners fit perfect and I love the Brite Byte. Overall I have no complaints. Thank you.

I've been a customer with Byte since 2020. My experience has been good but there is definitely room for improvement with the professional care team. I feel that the customers should be able to choose their care professional as we make relationships with our care advisor. Not all of the care team show that same compassion so we should be able to choose.

At first this seemed like a great choice, but as my treatment got near the ‘end’ - there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also - one of the aligners chipped a small piece on my front tooth which they blamed on my teeth - they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.

I purchased the Byte Daytime treatment plan package for all-day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues of excessive bleeding on 1/9/2021. Explained blood was coming out from around the teeth and filling up his aligners. No cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual.

My experience with Byte has been amazing. The most important thing for me is the customer service. They are always prompt with their response and someone is always willing to help. They were very helpful with sending me my second set of aligners after the first set didn’t work out. Definitely recommend!

So far my experience has been positive. There are things here and there that could be improved on just for ease of use. We're supposed to keep all the aligners but the packages are not resealable. This means, in addition to keeping the aligners (and for myself, the packaging to keep them in order), I also need to get and keep a zip lock bag for each set as well. If the original pouch that it came in was resealable, it would just be more convenient and less wasteful. Another thing that would be useful would be if it came with more than one file for the aligners. I have an 18-week plan but need to file the rougher edges for each one and it dulls the file pretty quickly. I've had a great experience so far, but just a few things that I think might improve the experience for future users!

The system is so easy to use. I just started week #4 and I already see the results. I haven’t had any pain. There has been very little soreness to my teeth. People don’t notice that I am wearing my aligners.

I’ve been self conscious about my teeth my whole life. Even tho most say my teeth are perfect already, they weren’t for me. I did some research and not only does Byte have the option for me to wear my aligners only while I sleep, but it’s EXTREMELY affordable compared to some of the competitors. They’re also more comfortable than I expected, and are easy to adjust to! If that’s not enough, the process was incredibly fast! From the moment I made the down payment, I was told that it would take about 5 weeks at most to get my kit and start my journey. My retainers showed up 11 days later. I was pumped! I had a personal customer service rep that I could text on the phone and get quick answers! It was great and I recommend Byte to anyone reading this!

My aligners do not fit correctly and they will not refund or fix the problem. They do not even go on my back teeth at all. I should be in my second set but the first barely fit. I’m dissatisfied with the product.

Byte Specialist Team phone call meeting. Amber-Jade M., CDA was friendly, knowledgeable and professional. She was thorough and explained everything clearly. It was a pleasure talking with her. My dental treatment plan with Byte is a little more complicated because I also have implants and crowns happening separately but concurrently with the byte plan. The byte team Is making sure that they are taking the best course of action for my treatment. I am impressed with this company!

Lieke **

When I was a kid the richest guy in town was the orthodontist. This product just makes the ortho on the verge of obsolete. I just love that. I went around town to investigate doing this using the "Big Name" which is administered through a dentist/ortho. I compared that to this and went with this. Same upside, no downside, all for 1/3 of the cost. Are you kidding me? I love that. The "Big Name" can go pound sand.

We are very pleased with our experience thus far. The initial set up process was easy to follow. My daughter’s treatment plan is progressing nicely. We are pleased with our results 14 weeks in. Anytime we’ve had questions our concerns have been answered quickly.

Very impressed with the customer service. Whenever I experienced an issue, no matter how minor, it was always taken care of right away. I had a lot of spacing on top after getting my wisdom teeth removed and in just 6 months, they were close to perfect again. Thank you Byte Team!

The whole process is easy. I'm on week 3 and I see a difference already. Overall happy with the whole experience. Scheduling monthly payments is also simple. It is easy to send pictures each week so the dentist can make sure you're on track.

Everything works more or less fine and easy, but every step I go forward, I must trim and modify the lower aligner around the molars as you suggested. It is the only way to make it fit. But so far I'm getting the hang of it, and I'm pretty happy with the results that are starting to show.

I love it :)). I feel my teeth shifting already and I’m only on week 3! It’s amazing how fast it's already working. Keep up with the good work! Only downside is I barely hear from you guys, other than that, love it!

So far so good. It's been a couple issues with the back feeling like it's not really gripping but when I use the Hyper Byte and kind of chew down it begins to fit and this problem don't last more than ten minutes so it's ok now. Thank you!!

Loving the night time wear of the Byte aligners! I’m coming in on my last week of week 3 and am seeing some improvements, excited to start week four! The night time gives me the freedom during the day and all the movement in my mouth at night. What a great product. And my teeth are super white from the whitening product!

Everything was great, strong product. Easy to use. I wish Byte offered interest free payment plan. I put the whole treatment cost on my credit card, this was fine, but not preferable. Overall, working with Byte as a company has been nice, I enjoy that they are casual and will text me.

Everything went well. The packaging was beautiful. Providing a link for others to get the same product was very convenient. Creating an account was easy, doing the molds was a blast and pre package slip being provided was super helpful. Agents are are quick to help if needed.

My Byte advisor on multiple occasions missed scheduled phone calls without any warning or communication, gave inaccurate information on multiple occasions to straightforward questions (namely about financial questions and how that process worked), and then did not respond when I asked her about the discrepancy between what she had told me and what I was seeing for myself when I was making payments. I have had no communication from her since and had no idea how to seek a new byte advisor.

So far so good! I'm almost four weeks into treatment and have been incredibly happy with the process and progress thus far. Looking forward to seeing additional changes soon. Love the fact that you're whitening while the retainers are working!

Each week flies by when I get to switch my retainers out for the new set! The first few days my teeth are a little sore from moving around but the HyperByte helps immensely! I cannot wait for my 21 week process to be complete. Highly recommend to anyone who wants a perfect smile. Thank you Byte!

I am VERY dissatisfied with Byte. After sending in my impressions and pictures I was told I was good. So I paid $1900.00 and when I got my aligners I only received them for my top teeth. After emails and trying to get ahold of Byte by phone, which no one would ever answer... I finally heard from them saying I was only good for single arch because my bottom tooth was too complex. They didn't give me the option to continue or cancel. Why would I pay $1900.00 to fix 2 teeth on top when my bottom teeth are what I really wanted straightened. I told them I have tried 2 weeks of the top aligners and now that my tooth is moved a little bit it hits my bottom tooth when I eat and scrapes and hurts. I asked to be reimbursed because I was told everything was good then they just decide I would pay for what???? Only fixing my top teeth??

The whole process has been very easy and stress free, packaging and communication has been great. I am on week three and loving it so far. Can’t wait to see some visible results. I have had retainers from the orthodontist and honestly the fit of these are far better.

It’s such a easy experience! Things are moving along greatly! Everything is super easy to follow! And very smooth shifting of teeth! I love this journey and I’m so excited to see my new teeth! I’m so glad I get to be a part of this!

Byte has been very smooth for me so far. The personal consultant who helped me with questions before I ordered them was great, and the aligners have been comfortable enough and easy to use. My only complaint is how large the molds were when I was taking my impressions because I have an unusually small mouth and it was painful. Other than that it has been excellent and for a great price!

I finally decided to sign up for the Byte aligners, but I have been extremely disappointed so far. First, I received a notification that my aligners were getting manufactured even before I sent out my impressions. I immediately notified customer service without any response. I ended getting the aligners and finally was able to get hold of customer service whom acknowledged the error and notified me that they had received my impressions. I shipped back the wrong aligners, with the promise that I would be getting the new ones within days. It has been over 4 weeks now. I don’t want to purchase the byte aligners anymore. Please give me back my money! Thanks.

I was told it would take up to 3-6 wks for my impressions to be made. It only took 1 wk. I feel like they were rushed because it cut into my gum and I reached out and was told to cut them down with a nail clipper. These aligners are costing me thousands of dollars. I feel like a little more should be done.

Very pleased at 3 weeks in to the process. The aligners are only uncomfortable the first time they are used. By the following morning the discomfort has passed. My teeth look a shade whiter already too. Looking forward to more visual results soon.

Love the convenience and the comfort! So far everything has far exceeded my expectations! The aligners are comfortable and you can’t even tell they are in! The hyper-byte is super easy to use and makes the process way faster!

Only 3 weeks in and I can see and feel the difference in my smile! Byte is easy, durable, and a dependable solution to fixing your smile! And who can forget the price point! A cheaper solution with affordable payment options! I would recommend this to anyone looking to correct their teeth!

Please, please do not use this. I am not a customer, I am a victim now. Put my money down, got everything sorted out, then it was time to get my retainers. Started on week one, 2nd day my top retainer cracked. I called and they told me to go to the next weeks retainer (week 2). After one night, my 2nd retainer cracked in almost the same spot. When it was time for them to take my payment out of my bank, they were certainly okay with taking it, even though I had not received any services, my teeth were not making any progress. Now I have to send pictures via email and week forever for them to get back to me. I am not happy.

My first bottom aligner cracked in the middle after one week of wear. I was very careful with taking them in and out, as well as storing them while eating and drinking so this was disappointing given the cost. I also experienced long wait times (2-4 days) to get a response from Byte support. When I did get responses I received conflicting information regarding use of HyperByte while pregnant. It was confusing and did not make me feel confident in the Byte team’s knowledge to manage my treatment.

Very unhappy that since my insurance won’t approve my Byte treatment, I was given a promo code for a discount. I mentioned it literally less than 5 minutes after giving my payment information and then now they can no longer honor it. Such a bummer. Feels like you just took my money and don’t care. I couldn’t care less about a free item to make up for it.

Overall pretty happy with this process. My only complaint would be that every retainer I have received needs heavily filed before wearing unless I want my gums to bleed. After filing them they wear a lot easier. I am also disappointed that I did not receive the other bottle of whitener that was promised when I returned my kit.

I love my Byte aligners! Super easy to use and everyone I have talked to has been super nice and helpful and can answer my questions too! I also love that they whiten your teeth while doing your aligner treatment. I was on my third week of treatment but could already tell a difference in the color of my teeth! Would highly recommend to others!

It usually takes a business day to get a response, which isn't bad, and the responses aren't canned. You can tell it's a real expert on the other end! I'm not happy about the $30/bottle cost of Brightbyte, which wasn't explained at the start of treatment.

Painful experience to me but I think that’s just braces. Wish there was a custom book for your Byte plan that would be nice. Would like to see instructions for each step, maybe a animated Byte profile of your smile change per step. My aligners crack easily after about 4 days of use however it’s working so far. Customer service is great until you purchase. Their 1800 day and 2300 night, I would choose the night program if I could go back and do it again, they’re uncomfortable to talk with.

Very happy so far, it does what it promotes. I feel and see my teeth correcting themselves. The instructions are really easy to follow. Also, the customer service is great and knowledgeable. The company follows up with you to make sure you're happy with the product and results.

It was quick and easy and very clear on the following processes and future outcome. Looking forward to my final look. Painless and easy to integrate into my nightly routine. Came with everything I needed to take care of my aligners as well.

My experience has been excellent so far! Great customer service and great products. Everything about my experience so far has been positive and it has remained a very smooth process. The aligners seem to be working great. I’m excited to see the end result!

They have amazing customer service. The turnaround time to get my aligners was surprisingly fast. I would definitely recommend to anyone looking for clear aligners. The price is fair and I love that you can use your FSA or HSA account to pay for it.

I had a virtual care appointment to go over some concerns I was having with my treatment. Jessica was super friendly and answered all my questions. I didn’t feel rushed at all and she made me feel comfortable to talk about my issues.

Not only that I am super satisfied with an l going results with my teeth straightening, but also very thankful for an amazing and supportive team of Byte Official!

An impression kit arrived quickly and had an amazing guidance from the Byte Official representative and looking forward to my next set of aligners!

I went ahead and purchased the impression kit because I thought, this is guaranteed to be refunded if I don’t qualify, what do I have to lose? They started with a questionnaire asking what I want to improve and I explained I wanted to improve my Bite. Ironically, I only found out after returning my impressions and getting my results, that this company called Byte, can’t do anything to actually improve your bite. The movements they were making were purely cosmetic. I had braces as a teenager and had a permanent bar installed until last year, so let me tell you, these movements were minimal. They said if I want to improve my bite, I need to see an orthodontist.

They went above and beyond to provide the best experience for me!!! They provided several refinements for me to make my teeth as straight as possible and they provided whitening kit to make my smile brighter!! Their customer service are really great too, they'll follow up every time to make sure I am satisfied with the service!!