Byte Reviews

Can not get a human being to communicate with!! They use AI for everything and solve nothing!!! Do not call back, do not respond to email just AI link to request form which they ignore. Don’t use this company!

I would give 2.5 if I could. It was absolutely mid of an experience.

I wish they would give me a refund! Worst let down ever. I signed up for Byte a while before I got married. This was a few years ago now. Couldn’t bet the price! Honestly, the worst thing is when you think your teeth will be straightened prior to your big day, to slowly realize that isn’t going to happen. I paid the money, and didn’t get the smile I was promised, period. I wore my aligners religiously, did the byte vibrating thing, etc. all the things you’re supposed to do. Communication with this company over my dissatisfaction was almost worse than being disappointed. It was a headache every time.

The absolute worst experience I've ever had. Not only did they not send me what I needed. They keep asking me to pay for things I don't receive. I ended up paying and they still are asking for more. After they said everything was all cleared up. I would not recommend Byte to anyone.

Very unprofessional, not happy with the service. I wish I would saved my money and gone with Invisalign. Every time I had an issue I was never helped and pushed back for months on end. Messages like: "I hear your frustration, and I’m truly sorry this has felt overwhelming." The quickest way to get your concerns resolved—whether it’s moving forward with treatment or reviewing other options—is by working directly with your clinical support team. They’re the ones best equipped to review your case in detail and provide you with the right guidance. I’ve already looped them in, and you can expect to hear from them within 1–2 business days. Only to proceed with more emails and messages of how else they can continue to string me along.

Byte aligner company doesn't send promised accessories that were paid for. The constant customer support line asking the same repetitive questions with no support or resolution. Never sent my lower retainer, even after being paid for. Byte asks for the same pictures 5 times for the same complaint.

Byte took my money and left me untreated! I had a 1,000 to hit my Credit card account after months of me telling them the aligners aren’t working. They wanted me to go backwards and forwards and I just explained I wanted to end it all! Welp, I’m still paying on that CC and they would not refund me! I ended up getting braces because the aligners weren’t strong enough to grip my bottom teeth and still had to pay! I wouldn’t recommend them to Satan!! I still want my money back!!!

Awful! They do not guarantee or stick to anything. My top aligners didn’t even fit my teeth so they didn’t change which was disappointing. A waste of 3 grand. Should’ve listened to the bad reviews online!

I am waiting for them to reimburse me. There is a lawsuit in Florida against them. They can reimburse or have multiple lawsuits which I highly encourage because many people have irreversible issues because of using BYTE. I used the aligners and followed every step, when there was discomfort I notified them, when they didn't fit I notified, I kept on track and they finally sent new sets of corrected aligners and they were still not adjusting properly and uncomfortable. My teeth have a constant dull pain now as a result of it all and are sensitive when I close my mouth.

This company is a joke. I went through care credit to purchase my aligners. I went through the whole process of sending in my molds etc. The packaging was nice but it would have been even better if they actually worked. I followed my customized program to the T. By the time I was complete with my last aligner my teeth looked the same with a slight change. They give you a 3D video of how your teeth are supposed to look once completed. I was totally unsatisfied. I also saw the company was in the middle of some legal issues (not surprised). I reached out to a representative who apologized and told me that a refund was an easy process that would take about 14 to 30 business days. I was also in the process of buying a home, my lender asked me if there were any credit cards that I could pay down to lower my monthly mortgage.

I am extremely disappointed with the requirements now placed upon existing customers. They requested a digital oral scan, which is absolutely ridiculous when you’re already providing your dental records. I was so close to finishing my care through Byte and yet I cannot get my final set of aligners to finish treatment. My dental office will not provide this scan unless requested by my dentist, who doesn’t see any reason to refer me to do so. Highly recommend to just going through your dentist.

Byte promised to straighten my teeth. However, after two sets of aligners, they are still crooked. They asked me to provide x-rays, a scan, and dental records from my dentist and promised $400 reimbursement. I provided them with the requested information. They did not reimburse me, saying they will reimburse me AFTER I pay more money to "re-enter" treatment. I did not end treatment in order to need to re-enter. My teeth aren't straight yet. In order to continue treatment, they want $739 *additional* payment, claiming I need to re-enter treatment. Treatment was never completed, paused, or halted. I always wear my Byte aligner. I never left treatment because they aren't straight. Better, but not complete. I am 0% satisfied and do NOT recommend Byte.

Terrible customer service, did not receive desired results, you can never get a person. Their "professional" staff that creates your care plan is a joke. They don't actually look at or read anything, my guess is it gets thrown through a computer program by some lacky with no special skills. God forbid something happens to a retainer, you will never get a replacement in time. Good luck getting your final retainer, they will just ask for pictures a million times and continue to find excuses to not send your retainer. It is worth it to pay a bit more and go to a company that actually has customer service.

Be warned! Very cheap aligners that break and the customer service makes it nearly impossible to order new ones. They make you pay for everything up front with "10 year support" however, there is no support to be had. They will send you down a rabbit hole of emails and pictures to get replacements on aligners that *will* break. Currently still dealing with customer service after a month and a half to get a replacement. Do not buy! Go somewhere more accredited even if it may cost a little more.

Terrible customer service, aligners cut into my gums. I did everything required for my treatment, every time I Reached out to customer service they would give me the run around. At the end of my treatment my teeth were not straight. I Reached out to customer service, they asked me to go to a dentist to get a digital intraoral scan, and full mouth x rays. If I were to get this from a dentist, I would receive treatment from that dentist. I asked for a molding kit, they said they don't do molding kits anymore. Terrible product, customer service is garbage. Stay away.

I thought that Byte would be a good idea. I'm a responsible adult. I have good health and I can follow direction. First, the process took a lot longer to complete. Part of it was my fault (I switched aligners when it was recommended) and part of it was the Byte team. They don't really pay attention to what you are reporting. Your "conversation" with your team is through form emails. It is impossible to get anyone on the phone and if you actually do, then they can't do anything (AND THERE IS NEVER A SUPERVISOR OR MANAGER AVAILABLE). Consequently although I wore my aligners for the recommended time for each set I had to back steps numerous times. I was in the aligners for almost two years.

I strongly advise anyone considering Byte to proceed with caution. My experience has been nothing short of frustrating and disappointing. I began treatment with Byte in 2024 and was initially hopeful. However, since November, I’ve received almost no meaningful support, and absolutely no treatment since February 2025. Despite following all instructions and paying my monthly fees, I’ve been left wearing the same set of aligners for over three months—which can damage teeth if not properly monitored or replaced. Customer support is ineffective at best and dismissive at worst. I receive copy-paste responses that do not address my specific concerns, and every attempt to escalate has gone nowhere. Byte now expects me to pay out of pocket for X-rays and dental records from my own provider—something that was never mentioned in their initial promises.

I ordered and started using right away and experienced jaw pain so I went to my dentist and they advised they were moving only my top teeth and not bottom and knowingly misaligning my teeth causing them not to line up correctly. This eventually led to my molar crown cracking. I went back and forth with customer service about this and even submitted letters from both dentist and my proper, orthodontist made, treatment plan which now includes a new crown… And Byte said they can not help or refund me even though only 3 weeks of trays were opened. They want me to “continue treatment” per the emails like I don’t have jaw pain, a cracked crown and $7k of proper orthodontist work I am looking at now.

Do not give this company your money. I regret it! I was sold by the price and short term results. The liners they gave me do not fit and I have tried reaching out to customer service several times. They give you the run around and make you explain it what’s going on over and over and request pictures, etc. After giving me the run around for weeks, their solution was for me to boil water and try to fix the liners myself…. Terrible and unethical company! And now I’m paying for liners that I literally cannot use!!

Our experience with Byte has unfortunately been disappointing, especially during the final and most critical phase of my daughter's treatment. She diligently completed her aligner treatment as instructed and transitioned to using the provided retainers, which are essential to maintaining the results. However, soon after starting the retainer phase, the retainers broke. We immediately reached out to Byte to get support and have their clinical team assess the situation. Rather than assisting us constructively, the response from Byte was accusatory. They asked a series of questions aimed at determining whether we had failed to follow their instructions. My daughter clearly communicated that she wore the retainers as instructed — 22 hours a day for the first two weeks — as per their guidelines.

When I first signed up, the packaging and everything was so pretty. But that was all, they lacked communication, never answered the emails and when they did they just kept asking for the same pictures. NO CHANGE AT ALL IN MY SMILE. Not responsive, FRAUD.

I normally don’t leave reviews, but I feel it’s important to share my experience with Byte so others can make an informed decision. When I first signed up, Byte’s customer service was top-notch — responsive, friendly, and eager to help. That gave me confidence in moving forward with treatment. Unfortunately, once I became a customer, the quality of support drastically declined.

⸻Please Read Before Using BYTE Aligners – My Honest Experience. I feel obligated to share my experience with Byte Aligners in hopes that it prevents someone else from going through the nightmare I’ve been dealing with. Byte has caused serious, possibly irreversible damage to my teeth and overall oral health. After trusting them to straighten my smile, I was left with my teeth moved sideways, loosened (including mobility in my front tooth, which I never had before), and severe misalignment that has led multiple dentists to tell me I may now need a dental implant—all because of these aligners. I am no longer a candidate for aligners due to the damage they’ve caused.

I purchased Byte for my son last Summer and he has been wearing his aligners for more than the recommended number of hours with NO noticeable change in the alignment of his teeth. I have reached out to Byte without any meaningful response. They recommended having my son spend our money to have his teeth evaluated by our dentist. We did this at our cost and our dentist recommended that he no longer continue with Byte because it is not working and is not likely to straighten his teeth without in person professional monitoring. This was a waste of money, and communication with Byte has been poor. I would not recommend any teeth alignment product from Byte at the present time. I asked for a refund and have been ignored.

DO NOT USE BYTE!!! I am 2 years into treatment and they asked for dental records and I have been trying to get them to them since JANUARY! They refuse to call my dentist to clarify what they need and take weeks between to respond to my emails. They are trying to wear me down so I just give up on treatment. Horrible service. Aligners crack if you are stuck in them until they can send new ones, and charge you for it even if they are the ones delaying treatment. DON'T DO IT! Go somewhere else!

I have been wearing my aligners for so long they are cracking and breaking. I have reached out saying I want to get my retainers and a second time to report about the aligners breaking and asking again about a retainer and haven’t ever gotten a response.

I would not recommend it!!! After your plan, you then have to pay over $100 every 6 months for a retainer!!! It's plastic and not your typical retainer you think of!! Waste of money. Must go to your local orthodontist. It'll be less expensive!!

I have been on Byte for 2 years and it has not worked for me. I asked for a refund and they said I needed a dr's note stating it’s not working which I provided. It’s been almost 2 months of them giving me the run around for my refund. It’s illegal and unprofessional.

This is a scam. I spent $2,500. First, my aligner didn't fit properly, leaving a gap between one of my front teeth and aligners. Second, they gave me only 10 aligners for my top teeth, and my teeth barely moved. Third, their customer service is horrible, and they make you sign some warnings before they provide customer service Otherwise, your emails will be ignored. I am going to do my best to fight this and get a refund.

I wore my Byte aligners like I was instructed. When I got near the end the main tooth that I needed straightened was still crooked. The last aligners didn't fit. I tried and tried to speak to someone. When I finally got someone to discuss this with me (a few months later) they had me communicate (no talking!) to a specialized person. They said that a new impression kit was in the mail that I could start over. Waited and NEVER received it. Told me to track it. It was never sent. After talking to many different associates and sending in the same pictures over and over again, I finally got someone who said they'd help me. Told me another kit was coming and sent another email! It never arrived. Called again today and they want more pictures and for me to go to the dentist and have trays taken and sent to them. By now, my teeth have shifted even more! I am fed up. Totally, ridiculous!