Byte Reviews

I wore my Byte aligners like I was instructed. When I got near the end the main tooth that I needed straightened was still crooked. The last aligners didn't fit. I tried and tried to speak to someone. When I finally got someone to discuss this with me (a few months later) they had me communicate (no talking!) to a specialized person. They said that a new impression kit was in the mail that I could start over. Waited and NEVER received it. Told me to track it. It was never sent. After talking to many different associates and sending in the same pictures over and over again, I finally got someone who said they'd help me. Told me another kit was coming and sent another email! It never arrived. Called again today and they want more pictures and for me to go to the dentist and have trays taken and sent to them. By now, my teeth have shifted even more! I am fed up. Totally, ridiculous!

Over 2 years in aligners everyday almost 22 hours a day. Only took out to eat. Teeth still crooked. Last contact told me to go to a dentist. My dentist said these were a joke as they wouldn’t fix my teeth. I’m 2k poorer and they don’t care. Go to a regular dentist office instead of this.

I had a great experience at first! I got to step 15 before my aligners stopped fitting. I had tons of trouble getting support to reply. They asked me to send pics, I did, no reply, again send pics, no reply. Eventually I just stopped wearing them and said I’d try again a few days later. I reached out later, hassle. I paid for more impressions, hassle. I was authorized to use the aligner guarantee I paid for, but I NEVER got new aligners sent! I then asked for a refund. Then the company went under but they’re not announcing it. They just ghosted. They are telling some people they need to get X-rays, some people have to go to their own dentists for letters, etc. I have been messaging since May 2024, trying to refund since November 2024. It’s March 2025 and they officially ghosted me on February 9th 2025. You cannot reach them via phone or support. DO NOT DO IT IF YOU ARE NEW!!!! They’re GOING OUT OF BUSINESS!!!!

My initial interaction with Byte was good. They were attentive to my needs and set my liners up quickly. The first year or so went well. Progress was being made but then something happened. IDK if they got popular or if they fired half their staff but what used to take a day to get back with me now takes almost a week. Then I registered my child and somehow that kicked me off my account in the app. I can no longer log back in and customer service has refused to respond and help.

BEWARE. DO NOT USE. Will take your money and give you dozens of excuses as to why won't send you second set of aligners. You will have to jump through endless hoops and honestly feel as though they are just seeing how long it will take me to give up. Please DO NOT WASTE TIME OR MONEY.

Had Byte for a while and had finished all aligners. Had to get some additional as my teeth weren’t quite where I wanted them. That’s where I went wrong. The next sets created gaps in my upper front teeth and customer support asked for a bunch of pictures, waited 2 weeks to respond, asked for the same pictures, waited a week to respond and said to wear the same aligners that I had been wearing for about a year for 2 more weeks and resend pictures. I’m getting married in 2 months and Byte has ruined my smile and has the worst customer service ever.

Made six on time payments and have yet to receive these aligners and was told last week there is an technical issue that was preventing them from being sent and then I was advised no additional info could be provided so I have filed complaints with the better business bureau, the federal government consumer protection, and the consumer protection agency. I have also reported the fraud to Fortiva as l've now made 6 monthly payments and have not received the aligners. I am posting my story all over social media to ensure others are not frauded the way I have been. I have now been told SIX different stories on my aligners and it's unacceptable.

I paid upfront in full for treatment and only received part of my aligners and been getting the run around for a couple months now while waiting on the rest of my aligners, let alone retainers. I was told to be patient but patient isn’t getting me anywhere. I was so excited to start this journey only to be let down and ripped off. How can a company keep my money ($3000) upfront, not send the product I paid for? This was for treatment, retainers, and a guarantee for life?! What a rip off. I don’t understand how they are getting away with this.

This company is a scam. The treatment didn’t work. My teeth are still not straight after completing the treatment. I have been reaching out for weeks, Sending pictures, looking for some kind of resolution. All I wanted was for a product to work, and it didn’t. Shame on me for not doing more research on this company before doing business with them. Lots of websites including the BBB and Reddit have horror stories. I’m sure this company will be out of business soon. The worse part is they will. Probably rebrand and do it again under a different name. It’s a shame. If you’re looking for treatment DO NOT go with Byte. You will be disappointed. You’re better off paying a little more and going through your dentist.

I have been waiting patiently for my second set of aligners and I literally done everything they asked me to do. They ask you to do the same thing which is submit photos over and over again to waste my time and pretend they are doing something for me. It say they will contact me and send a tracking number when they ship out my aligners. This has been almost a month. It didn’t take this long at all when I started. They are now avoiding me and screening out my number so no one will help me. I am going to take other measures because this is very much fraudulent. I don’t have my aligners and customer service is now not replying to me. I will have to make a trip to them and I want a refund. I will tell anyone and everyone thinking about doing this to AVOID AT ALL COSTS!!! I’ve never had a business treat me like this EVER!! It’s disgusting!!

The treatment seems to work beautifully. The aligners are barely noticeable and have been doing a great job straightening my teeth. I am very happy with that part. What is excruciatingly unacceptable is their customer service. There is no one to talk to. Over the past two months, I have asked seven times for a receipt for my treatment that I can submit to insurance and for taxes. I am getting no help. I have left messages by phone, submitted through their online support and asked in Chat. Still nothing. Chat says I have to wait to be contacted by their Insurance Team.

If I could give this company a negative five star I would. DO NOT USE. The slingers did nothing and you can’t get a person to talk to. All numbers they provide are not in service. Do Invisalign, it’s worth the extra money. Absolute joke of a company.

Going into my son's senior year the only thing he wanted l was to fix the gap in his front teeth. I did research and came across BYTE and we were so excited to find what we thought would be the solution. That excitement soon turned into a nightmare ending with pain, broken teeth, loose teeth and no improvement to the gap. I have spent countless hours, hundreds of emails, phone calls and dental visits and still constantly given a runaround with no resolution. This has been an ongoing issue since Dec 2023. Meanwhile I'm out thousands and my son now needs dental work to fix the issues caused by byte aligners.

I paid $1700 around April 2024 for a full course of treatment plus an included retainer. They promise a perfect smile guarantee so because my first round of aligners didn't work, I had to go through a second. However, I received the field safety notice and the email regarding the *** investigation. I contacted their support three times to ask for reassurance that the company would be able to complete my treatment and provide the retainer, as I had paid for, but all three times the support agent sent me a macro response that did not address any of my concerns. I had asked for confirmation if I needed to see a local dentist to continue treatment and was told no, however, I am seeing conflicting information from patients who said Byte demanded they get a dentist to sign off on their treatment before they could receive new trays or retainers.

I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements.

Stay away from byte. All they want is your money. I've been wearing them since August and my teeth look the same. I've followed all directions. They sent me 8 top aligners and 15 bottom..my bottom teeth look just alright..but my top is a issue..the last top aligners sent to me was still crooked!! So how are my teeth supposed to get straight? I expected the last few sets to be straight so that me teeth obviously straighten. They refused to send me more tops..they said that's what I signed up for!!! $1700 in the trash. I thought if I emailed them they would continue treatment until I was happy.

Started my Byte program in 2020 during the pandemic. Really wanted to get something done that year, given the circumstances and limited options for recreation. I chose Byte because they guaranteed I would be happy with my smile, even if alignment shifted. I was hopeful for the results yielded to be aligned perfection, and instead went through all of the original trays to still see some imperfections and incomplete tracking. I was not asked to send any forwarded Xrays, doctor notations, approval from my dentist for being a proper candidate for Byte, ANYTHING. It was an onboarding of a questionnaire of which consisted of a few questions that the potential "patient" could fill out incorrectly due to ignorance, subjectivity, etc.

Prior to starting Byte I had seen an orthodontist, I chose Byte because it was cheaper and the fake reviews sold me. I couldn’t find one bad review. Since using Byte I’ve gained TMJ severely. I had complained of my jaw popping and was informed that this was normal during treatment, which is inaccurate. I complained of the cut my aligned not covering my teeth now my tooth is chipped where the end of the aligner sat. Customer service is nonexistent and they respond generically to your email asking you or telling you the same thing. Now they won’t speak with me at all because I won’t sign a form that they sent out, which I found to be shady. This really sucks that so many people are having a bad experience and the bad reviews just get taken down. Which leaves many to deal with the negligence brought on by this company.

Absolute waste of my money. I have a single problem with my teeth, one tooth pushed back/crooked, nothing else at all. This was put on my profile as the only problem area I had. After months and new aligners the tooth had not moved at all. They eventually told me I could not extend my treatment any further unless I paid more. The aligners are very weak and break and crack easily, so don't expect them to last long. Customer service is bad, they don't answer quickly, were not concerned with keeping in contact when I had a problem or keeping me updated with the treatment or shipments.

Everything went smoothly initially, but there's little support when issues arise with their treatment. Customer support is essentially a canned response library, and it's been difficult to get help from their inadequate product. Specifically, I have been using the aligners based on their recommendations, and regardless, the aligners don't fit securely on my teeth. They have closed my support case without my knowledge and have withhold support due to their own company's oversight. This oversight being an urgent field safety notification due to regulatory violations from the FDA. I’ve had no help for nearly 2 months now. That should tell you enough to avoid buying any products from this company.

The inside of my mouth is swollen and bleeding from byting the mouth and lips... Impossible to get help. After I reported issues, they blocked the app. with a message that says, "check your email." When I do get email it comes from a do not reply email address requesting that I go to the app and report any issues (hello?). The chat function is not working. For months I've begged for help with no response.

SCAM. I paid in full upfront and I regret it! Out of 22 I only received 15 of them. They never shipped the rest and as I'm guessing never will. And will not refund either. Just a new way to steal. Don't purchase anything from this company, you will experience nothing but frustration.

Everything started out fine, but in the end, this was such a scam. I am so angry at this absolute trash heap of a company. I have been on the aligner program for FOUR YEARS. And every time I try to reach out to get my retainers because I’m done with the program, aligners I already paid for at time of initial purchase, they give me the runaround about how my program isn’t done. The company has no working phone number. They’re email only. And even then, you can only access support via the company website. So you try to contact them and it’s just another email about the next wild goose chase you need to go on to get the aligner that I already spent 3,000$ on at the time of my initial purchase of the program. The aligners were included.

I have completed Byte treatment, now they are refusing to give my retainers which I paid in advance $750.00 for what they called bite protection plan. It is the offer to provide 10 retainers over the years. Now they are asking to see a local dentist first to look for any contraindications, which doesn’t make sense when I have completed the treatment. Byte is a scam. Stay away from Byte, or you lose your money. I NEED THE REFUND.

Do not use these at home aligners. If you have any issues they make it very difficult to get anything sorted. I’ve been left with receding gums & a dead tooth caused by these aligners and no accountability from them.

My initial experience with the treatment was positive, but things took a turn after I completed my 7-week program. The promised results didn’t match reality, so I reached out and provided all the requested photos. They assured me new aligners would be sent within a month, but it’s now been over two months without any updates.

I enjoyed the simplicity of the process with Byte, and they were suitable for an economical option. But, like some others, I realized that you want what's best and not necessarily what's cheapest when it comes to your teeth. I've been to the dentist since, and they love my teeth, but they mentioned that the program I was on before (Byte) did a good job but missed some crucial parts of my teeth that I didn't even know about. The thing is, you trust them and their doctors, but they are more focused on mass than quality, and there have been times when they told me I was finished and showed the graphic of my teeth being completely straightened but totally missed my bite, not connecting on the left side of my mouth. Of course, I'm no dentist or orthodontist, so I thought since my teeth were "straighter" and my gaps were a little more closed in, I was done.

I made three complaints through BBB regarding this business. The first two had to do with a complete lack of communication and incompetence. I purchased an impression kit to get aligners done and sent in my results. After a few weeks, I finally received an email stating my "plan was ready". The plan included top and bottom aligners. I explained through email, phone, and text that I only need top aligners as I have a retainer for my bottom teeth. I could not get a response. Months passed and my teeth have since shifted (making the original plan obsolete).

I ordered Byte aligners in April and followed all instructions meticulously, wearing them every night for the full 18-week treatment. I was promised straight teeth based on their 3-D model, but my experience has been anything but that. Throughout the treatment, I raised concerns about the discomfort and looseness of my teeth. I was only advised to dip the aligners in warm water, which did nothing to help. My last two aligners didn’t even fit correctly, and despite sending pictures, Byte did nothing.

What a scam. If I could give zero stars I would. They hound you for the money and the second you pay you cannot get in touch. I have not, nor will I approve my treatment plan. If they couldn’t fix anything they could have simply told me to take my business elsewhere. I have reached out over ten times to speak to someone as they claim “someone will call you back in 24 hours”…. Nothing. They got my money and then I saw the treatment plan and do not want to proceed but they refuse to answer anything. What an absolute disappointment.