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$17.95 Impression Kit + More!
$17.95 Impression Kit + BBP + travel pens (ultimate whitening kit) when you use code SMILEBRYTE
Byte makes clear plastic aligners to help customers straighten their teeth with no office visits. Certified dentists and orthodontists design treatment plans and monitor progress remotely. Patients see results in an average of two to six months. Byte offers financing options with 100% approval for both its all-day and nighttime-only aligners. Order an impression kit risk-free; if you aren’t a good candidate, Byte refunds the price.
Pros & Cons
- Short treatment plans
- 100% approval for financing
- Nighttime-only option
- Lifetime guarantee
- Not everyone is a candidate
- Nighttime aligners are pricier
Byte's costs are on the higher end, but the company approves 100% of applicants for financing. Treatment times are short, and the company guarantees results for life.
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Reviewed Nov. 8, 2023
Beware of this company. They do NOT keep their "Byte for life guarantee." They will make up any reason on earth not to honor it. After 2 years, my teeth still aren't straight and they will not make it right.
Thank you for your feedback. Our priority at Byte is the health and wellbeing of our customers. As everyone's anatomy is different, sometimes teeth can be more stubborn than expected and need additional adjustments. If this happens, we offer our Aligner Guarantee to every customer, as long as they are 100% compliant with guidelines.
To learn more about this please head over to https://www.byte.com/pages/guarantees.
If you require any additional assistance, please reach out to Byte Support Team directly at patient.byte.com/support -- as they are best suited to help in this matter. Thank you and we look forward to finding a resolution for you!
Reviewed Nov. 3, 2023
I've been pretty happy with the process. The team at Byte has been pretty helpful. They've been keeping track of my improvements or changes over time. So that's nice. They reach out every other week or so. It's been pretty good. When I needed to get at some point a new kit because my teeth weren't moving as fast as they were hoping, they sent me a new kit to redo them. So that was nice. Their customer service is pretty good.
Thank you for sharing this feedback. We are always looking for ways to improve the experience of our customers. Here at Byte, we want to make the experience an easy and smooth process while providing optimal support. We are so excited for you, please feel free to reach out if you have any questions or concerns.
Reviewed Nov. 2, 2023
I had some gapping in my front teeth and I was trying to improve that. I'm still in the process of doing that with Byte and it's been going a lot longer than I expected it to be. I'm on my last aligner and they're supposed to be sending me a retainer, but they haven't sent anything to me about the next steps, how that works, and if only I can get it. Other than that, I have seen an improvement in my teeth though it could be better. Also, their stuff doesn't whiten our teeth. But the program helps with the screening and it's nice that you can do it from home.
Thank you, Sarah, for the feedback. Because everyone's anatomy is different, the treatment timeline given is an estimate rather than a guarantee -- because there is no way to predict with 100% certainty how one will respond to treatment. That being said, let's get you connected to the Byte Support Team to allow us to best assist. Please reach out at patient.byte.com/support or via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. You may also send us an email at email@example.com. Thank you.
Reviewed Oct. 25, 2023
Don't listen to any reviews that do not go past the 'onboarding experience' - only pay attention to reviews of people who have gone through the full process. Byte is good at one thing - GETTING customers. After that they won't give craps shits about you as a customer. Long story short, I followed ALL of the rules and plan, and Byte still screwed up my treatment and refuses to finish it correctly.
While I once recommended Byte to everyone who asked, I now regret it. As many other people mention, their goal is 100% GETTING CUSTOMERS. They DON'T CARE ABOUT ACTUAL CUSTOMERS. They are far too focused on acquiring new customers and put all of their customer service and funding into this process. You will feel like a rockstar during the on-boarding process with how much they 'care'.
ONCE YOU ARE A CUSTOMER they could not care less about you. E-mailing customer service is an absolute JOKE and they take several days to a week to respond to anything. They do answer chat quickly, that is if you don't go NUTS trying to get to a REAL PERSON instead of their horrible chat bot. If you think Amazon's chat bot is terrible.... Byte's is about 50x WORSE that that one. You have to literally tell it how bad it is for it to let you connect to a person. No joke - type in 'this is stupid' and it will connect you. Their app is an absolute joke, useless and constantly has bugs and issues. I will say I followed EVERY rule and recommendation. I wore my aligners 23+ hours every day and used my HyperByte every day as told. My treatment not ending correctly was 100000% not on me, it was on Byte.
FIRST PROBLEM: You better hope you need 15 aligners or less because trying to get the rest of your aligners is a nightmare of a joke. You are supposed to request your continuation at week 12, but their system won't let you until week 13. It then takes them ANOTHER week to actually do anything about your request, and only if you e-mail AND chat with them to push them. It then takes them 3-4 weeks to get you the new ones. So now you are on week 14 just getting them ordered, so you will now be 2-3 weeks late on your continuation treatment. The continuation aligners are NOT THE SAME and cut and fit differently which then leads to the next MAJOR problem.
Heaven forbid your treatment doesn't do what it is supposed to at the end (because they did NOT make the continuation aligners right). I'm now working on WEEKS of trying to get their 'clinical team' to fix my treatment. I've sent the same photos and video dozens times and answered their questions 50 times. And several weeks into this they send some stupid 'aligner evaluation' that should have been sent the minute I said the treatment wasn't right. They then ordered 'touch up' aligners WITHOUT APPROVAL. I 100% do not trust this process and I know it will be screwed up again. Not only do they have no idea what they are doing and never read anything I say to them, they REFUSE to address my top teeth at all. They want an EXTRA $600 to finish my treatment the right way versus them GUESSING.
I've asked 10 times for them to take new impressions and give me a new virtual care to approve and they absolutely refuse. This is the only way I trust them to finish my treatment correctly because they have been an absolute CLUSTER of a process and total disaster to deal with. They are quite literally guessing how to finish my treatment at this point.
So now not only is my treatment going to be months late when I needed it done for a very specific time (which I even buffered before starting), but I'm sure it's going to be wrong again and I'm going to be back to fighting them AGAIN to get my treatment done CORRECTLY. You get an e-mail back from a different person every time and none of them actually listen or read through the information. Because they literally don't care, they just go through the motions.
It is 100% my belief that their goal is to annoy you so much that you give up on trying to get your treatment finished. The entire process is unprofessional and an absolute DISASTER. While there might be benefits to Byte like not having to go to an office, you have to hope for everything to go perfectly in order to want to use this. Because pretty soon your 'no hassle' and 'quick treatment' is going to be an absolute headache.
Hello Johanna, we can understand your frustrations. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Friday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at firstname.lastname@example.org to connect with the Clinical Team.
Reviewed Oct. 23, 2023
I chose Byte because Orthodontia is not covered by my insurance and I needed an affordable way to straighten my teeth. I ordered the impression kit and the customer service agent assigned to me was great and really helpful. Once I sent the kit in, I was assigned to a new customer service representative to go over the treatment plan laid out by the dentist that examined my molds. Ultimately, she was a sales representative and her job was to get me to buy the aligners and she did her job well. She helped me set up a CareCredit account so that I can use that to help pay for the aligners until my 2024 HSA funds came through. I was assured that my HSA would allow me to use my 2024 funds without a problem.
That was not the case for my HSA, it may be with others. They needed more information than what I was given. The only service date provided to me on my receipt was in August of 2023. Because of that, my HSA informed me that I could not use my 2024 funds to pay for my aligners. So then I started the process with Byte of getting a detailed treatment plan that showed all of the dates that I was changing my aligners out. I emailed them asking for this document, not a hard ask. I ended up going back and forth with a different agent each time trying to get this document. They kept telling me I didn’t need it or would try to pass me off to CareCredit or would just send the exact same receipt I already had.
I let this go on for a month, that’s on me. I then called in wanting to speak to a manager. The customer service representative told me that I didn’t need to speak to a manager and that I was talking to the wrong department entirely. She transferred me to a customer service representative in the Insurance Department. I really didn’t think that this was the right department, but I told her what I was looking for. She confirmed that I was with the wrong department. She told me that I needed to first speak to my HSA company and ask them for a form called “Orthodontia Treatment Plan.” Once I got that form I was to send it via email to the Claim Support team. They’d fill out the form for me and then I could give it to my HSA so that I could then use my 2024 HSA funds to pay off my CareCredit Card.
I reached out to my HSA, there is no such form. Other HSA’s may have the form, but mine doesn’t. They told me that all I needed was a document from Byte with the Treatment Plan and the dates I would change each aligner set. The same document that I’ve been asking for. For over a month. Now I’m waiting to hear back from the Claim Support Team to see if they can give me that document. I don’t have high hopes.
Before all of this, I had told my husband that this was so much easier than regular braces. That when our kids need braces we should do it this way. Maybe we will, but we will not be using Byte ever again. The aligners are great. The initial representatives I worked with were great. The post-payment support is not there and is, honestly horrible and Byte should be embarrassed. I gave them 1 star for the first 2 representatives I worked with. They both did their jobs well. However, if I could give 0 stars for the post-purchase support I would.
Thank you, Kaitlyn, for this thorough feedback -- we are always looking for genuine feedback, so we want to thank you for making your voice heard. That being said, we'd also love to help in any way we can. Please reach out to Byte Support Team directly at patient.byte.com/support to allow them to assist. You may also reach them via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you.
Reviewed Oct. 23, 2023
They told me the process was three or four months. But I had to have a re-impression 'cause I had to re-correct the impression that they had. It wasn't doing the trick. So, we had to do one more impression mid-summer and I just started the new treatment in August. It has definitely made a difference and it's accelerating quite a bit as far as the closure of the gap and the corrections. The whole process they have as far as the check-in was a little weird because it was a little bit with the pictures and trying to fumble with the camera. But I'm getting used to it. They've made some changes and it's a little easier to take pictures. Communication with the team has been great. It's very easy to navigate everything The presentation with the packaging when they deliver the impressions and the instructions have been spot on. I would definitely recommend Byte. It's been a user-friendly service. It's a slam dunk. I still have a gap in my teeth but it's half of what it was.
Thank you, David, for this kind review and extremely thorough feedback. We pride ourselves on communication and presentation, as well as being user-friendly, so hearing this absolutely made our day. If any questions arise, please reach out to us at patient.byte.com/support or via email at email@example.com. We're here to help!
Reviewed Oct. 23, 2023
The customer service people that I worked with getting set up helped a lot and made it an easy process. The only issue that I've had is some of the aligners weren't trimmed down well enough when I got them. I've been using the file that they sent to trim them down.
Corey! We're so thrilled to hear this, because we pride ourselves on providing top-notch customer service and are always please to hear when we've succeeded. Rough edges from manufacturing are not atypical, which is why all Byte aligner plans come with an included file to smooth things out. If any questions come up, please reach out to Byte Support Team at patient.byte.com/support. We're here to help.
Reviewed Oct. 21, 2023
I had to do the impressions, but it was pretty easy directions. It was quite simple. I'm halfway through the program and I regret not doing it sooner. I can feel that my overbite is better. I'm not snoring at night. I was having really bad sleep apnea, and they suggested getting a guard device. The retainers actually work like a guard. I’m getting more REM sleep. Whenever I had it done with Byte, they said the same thing as the dentist that I visited before. Byte was saying the exact same thing a dentist was saying, and they didn't know that before. So that was really impressive.
The retainers fit perfectly. They give you the bag like how everything comes. I expected it to be cheap because of the price. But from the boxes to the way they package them and the bag that you get, it's all high quality stuff. I really like the way they organize it. I was blown away with the quality of how they did everything. I'm paying 52 bucks a month. I'm gonna pay them off at the end of the year. It's easy. I use my app a lot. It has all the reminders and it makes it easier because it's convenient.
My favorite part of all of it was Byte wasn't pushy like typical salespeople are. From when I initially inquired to when I actually signed up, it was about three months. I was really on the fence about it. But they didn't push me, which made it less of a scam. They really did good. It's been worth the hype. They were there if I needed them. They did everything. I'm a mom and I don't have time to go in to a dentist and wait. I've already recommended it multiple times to people. It's so easy and affordable. They make it to where there's no reason not to have straight teeth. It's changed my life.
Oh, Alexandria! This review absolutely made our day. We're so thrilled to hear this, and if any questions or concerns come up, please reach out at patient.byte.com/support. We're here to help.
Reviewed Oct. 21, 2023
With Byte, it was easy enough to do the impressions. The kit was very easy to follow and it didn't take long. And it was less gross than the traditional mold impressions that they did back when I was a kid where it used to be those big wide trays where the impression material would ooze out the back and halfway down your throat. There was none of that and that was a very pleasant surprise. I'm on the nighttime plan, so I just do the 10-ish hours with my retainers. Sometimes I'll go a little bit longer if I get upstairs and grab them earlier. But most of the time, I'm either lounging around in the evening or sleeping, so it's very straightforward.
So far, I'm noticing a little bit of change in the amount of overlap in my front teeth. My front bottom teeth, which were significantly worse, has improved. It's not fixed yet, but I'm less than halfway through my series, so I expect it will continue to improve with time. But I've noticed it's gotten a little bit more straightforward, like the wearing process and what to expect as time has gone on.
Kimberly! Thank you so much for this kind review -- we work hard to make sure our process is very straightforward, so hearing this absolutely made our day. If any questions or concerns come up, please let us know. We're here to help!
Reviewed Oct. 21, 2023
I had a tooth that was crooked. It'd been that way for years. I had braces for four years when I was a kid but it went right back where it was at and it always bothered me. It was something I always wanted to fix, but I didn't wanna do braces again. I went with Byte and the process was super simple and quick. I had some issues with the way my first set of aligners fit. From the pictures, they noticed that they weren't fitting correctly. They fixed it right away. Once you've had the aligners in for a little while, you don't notice them. Now my teeth are a lot straighter. It makes me feel a lot more confident about smiling. I smile with my mouth open now. I would highly recommend Byte.
Reviewed Oct. 21, 2023
I like the price of Byte. I got the HyperByte. You bite down on that for five minutes a day and it takes away all the pain. It doesn't hurt after that. I wanted to straighten my teeth up. I'm a salesman, so I'm face-to-face with people all day long. It would make me feel better to have straighter teeth. The process was easy. I had to do it twice and I didn't have any problems with it. I was hoping I did it right and wouldn't have any problems and I didn't. I was glad. I was wearing them for 22 hours a day. I did the all day. I would only take them out just to eat, and then I'd brush my teeth and put them right back in. I was worried about keeping them in for that long every day, but it was no problem. You get used to them and you don't even notice they're in there. Now my teeth have gotten a lot straighter and it makes me feel better.
Thank you, Gregory, for this kind and thorough review! We deeply appreciate your feedback and are so thrilled to hear this.
Reviewed Oct. 10, 2023
I have one tooth that's behind the other and I wanted to bring it forward and fix that before it got too crooked. Byte was a little cheaper than some of the other options out there. It took a while to get exactly what I wanted. I had to ask multiple times for them not to close my top gap and I kept getting sets from them that were closing the top gap of my teeth. I just now finally got a set that will not do that. It was supposed to be done in January of this year and I am still using them because of that. But other than that, it was fine. It is a really good option for cheap invisible aligners.
We are grateful for your review, Tyler! If you have any further questions or concerns please contact Byte Support at patient.byte.com/support and they will be happy to help
Reviewed Oct. 9, 2023
I'm not done yet, but so far, I'm happy with the results. My lower teeth were bothering me but now, they no longer do. I can speak for extended periods of time and my tongue doesn't bother me. They fit a lot better. My jaws align a lot better. But the process with Byte has been more challenging that I would have liked it. Initially, they send you an impression kit that you take. You send that then they send you the aligners. For the first set of aligners, the way they were made was digging into both my gums and the inside of my mouth. It was bad enough that it was causing lacerations.
The first few times that I contacted customer support about it, they told me they take some time to get used to. I contacted them again because I didn't think it was typical. Then they told me to go ahead and trim the aligners with scissors, and even though I would spend as much time as I could at cutting them so they would fit and they wouldn't dig into it, it was still an issue. The fit wasn't right. It ended up taking 3 months for the issue to be addressed and it was via email. Every time I would send them, I send them the images of the inside of my mouth. Finally, somebody told me I needed a new set. That person sent me a new impression kit.
The new aligners fit perfectly. But it was such a headache to get to that point. In those 3 months, I wrote and spoke to multiple people, but it didn't seem like anybody was willing to say that something was wrong with the aligners. The main issue was any time you send an email, even when they replied to you and you reply back, even if you're replying within a couple of minutes, it seems somebody else is reviewing the email. It was almost every time, I was starting from scratch. Any time I contacted somebody, it was a different person. I had to restate the issue and go through the same questions. It got very tedious after a while. Byte is an affordable way to get a better smile but they're lacking customer service. I would reach some people that were very attentive but some others didn't seem they cared. It was hit or miss.
Thank you, Francisco, for taking the time to leave this review. We are grateful for your review! It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please reach out to the Byte Support Team at patient.byte.com/support to allow us to best assist. You may also reach out via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!
Reviewed Oct. 8, 2023
My teeth are crooked. I'm using Byte and I'm happy with the results so far. They've taken longer than they stated in their advertising, but it's getting there. For the first set of aligners, it's great how they tell us to download the app and you can see how the progress is gonna be through that 3D simulation per week. However, when I got a second set of aligners because I wasn't happy with the results and they provide a lifetime warranty, I re-entered the app, that simulation was not there.
The packaging of the second set of aligners was also very simple compared to the first ones. I'm in the third set of aligners right now. Again, I couldn't see the simulation that I first saw with the first set of aligners. It looks like they slacked down a little bit with the effort of the service when somebody asks for a warranty. But other than that, the customer service is great. The product is legit. It works from what I see from my experience as well as working.
Thank you, Jorge, for reaching out. We are grateful for your review! It's important to make sure that we can address these concerns and do what we can to help as soon as possible. Please reach out to Byte Support Team at patient.byte.com/support to allow us to best assist. You may also reach out via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!
Reviewed Oct. 7, 2023
Most of my teeth are doing good but this is my third set. Byte sent one set with 15 aligners and I used the whole 15 but one of my teeth on the top didn't shift and the bottom was still not aligned. Then, they sent me the second set. Up to the first seven aligners, my teeth were shifting very good. But after that, I started to feel like these stubborn teeth on the top and bottom started lagging while the others were shifting. The aligners for the rest of my teeth fit fine but for those two, they started building gaps. I went through the second set and now, I started on my third set. Byte is really good when I tell them. They made an evaluation and they said it's not the user's fault and not their fault. It's just these sometimes happen. It's been over a year but I'm fine.
The only thing is there are a few app glitches. I get notifications that it's time for my check-in every week but it should be monthly. That's a little annoying. But other than that, their customer service is responsive. Also, they honored my deal. I bought this warranty and I'm glad I did it. Otherwise, I have to pay three sets of aligners if I want to keep continuing. They never gave me any trouble and they addressed my concerns. I'm happy overall. If eventually my teeth get straight, it's gonna be worth it.
Reviewed Oct. 5, 2023
My son’s bottom teeth needed to be pulled forward a little bit more so he could have a better bite whenever he went to eat. Byte has an excellent product and we would recommend it. My son loves his new smile. Byte's customer service is always friendly and gets back to you when they need to or when you need them. It was an easy process the whole way around.
Reviewed Oct. 1, 2023
I wanted to upkeep my teeth. I wanted to have a retainer that I can wear at night time or throughout the day to keep my teeth straight and taken care of. I thought it would be good to just start Byte. I saw it on TikTok quite often so I thought that it was really marketed towards me. I used to have Invisalign but it was quite expensive. I wanted to pay for this on my own without having help from my parents. Byte was a more affordable option for me.
They had a new setup with their app for a second. It was hard to get in contact with them during that time. But right now, it seems as though their app is working really well. They send you notifications and checkups once every month, at least. They are really on top of what they're doing. I feel very acknowledged as a consumer using their products.
Right now, I'm a little bit confused with when they are gonna reach out to me when they ship out their next aligners or my next set of aligners. When I did call customer service, they were not able to assist me. I'm just a little bit confused on that part because I've been using the same set of aligners since May. I checked in with Byte yesterday so they're gonna send me a new one. Other than that, everything else is really organized and done pretty well.
Thank you for sharing this awesome feedback! We are so happy to hear you made the decision to start Byte in order to maintain your smile for life. We have had a few updates made to our App to help resolve some glitches that were reported so everything should be functioning properly.
If any treatment support is ever needed the best way to contact the Byte Support Team is by completing our support request form here: patient.byte.com/support. You may also give our team a call at phone number: 877-298-3669.
Reviewed Sept. 28, 2023
Byte is amazing. Every time I have a little bit of a situation or questions, they get back to me. If they didn't answer, they get back to me right away. They were very knowledgeable.
Yvette! Thank you for this kind review. It absolutely made my day. If any questions or concerns come up, please reach out. We're here to help!
Reviewed Sept. 28, 2023
Updated on 10/24/2023: This is a follow-up review after a runaround with customer service. I started my treatment on Feb 2021, over 980 days ago. The results are disappointing, with marginal improvement. I’m on the nightly plan, and I wear my aligners for 10+ hours and use the vibrating hyperbyte. I wear each set of aligners for several weeks, six on average, until they fit comfortably, with no pressure. This is far more than the recommended minimum of 7 nights. I have reached the end of a set of aligners and asked if another set will be prepared, given the treatment is clearly unfinished.
Their response is that I should try to go back to the beginning of the aligners set and start over. This would mean reusing aligners I used over 320 days ago. I discarded the older aligners, but for the ones prior to last. For sanitation reasons and because they are severely worn after 40-60 continuous nights of use. They are designed for 7-14 nights of use.
Because I don’t have the aligners I wore 300+ days ago, and even if my current aligners fit perfectly well, indicating I’m wearing the correct step, I was told that I voided my satisfaction guarantee, and they will only continue my plan if pay for a new plan, at a discounted rate. I don’t see how I would pay for a whole new plan, after 980 days of treatment in the current plan has produced such disappointing results. Further disappointing is that they use the technicality of me having discarded old, worn-out aligners, as justification to cease my treatment. I can’t recommend them.
Original Review: I've been wearing the night-only aligners for over 2 years now, and there is still a long way to go on straightening my lower teeth. The disastrous portion of the treatment is the patient/customer service. Either a) their CRM system is horrendous, b) they are completely disorganized or c) they intentionally give you the run around to make you give up. They kick you around between agents that don't seem to read the history of the communications, ask for the same pictures over and over, and eventually they ask you to start a service request over again. It's truly unfortunate and very upsetting.
Thank you for reaching out and sharing this feedback, as it's very helpful for us. We're sorry to hear you're feeling this way. There are many reasons treatment timelines may be extended from the initial estimate, as there is no way to predict with 100% certainty how one will respond to treatment, as some folks' teeth are more "stubborn" than others. Additionally, we understand that submitting multiple support requests/questionnaires, as well as multiple rounds of photos, can cause frustration. That begin said, as we do not have the advantage of seeing our customers in a chairside setting, these are integral parts of the Byte process. However, we'd still love to help in any way we can. Please send us an email at firstname.lastname@example.org to allow us to assist. Thank you.
Reviewed Sept. 25, 2023
I'm not surprised that they have many good reviews. When I was in the process of signing up, they were the most responsive, encouraging, and had the best process/onboarding design of any of the competitors, not to mention cute marketing. It's a bit difficult to explain what went wrong because I don't understand it myself, but in short, they told me I was a candidate, so I invested in the treatment. Then they told me I was not a candidate, so I stopped, but didn't get the "guaranteed" refund that they advertise incessantly. Then it turned out they were wrong (I am a candidate), but now I can get neither treatment from them (since I stopped, on their advice) or my money back.
The longer version: On my first if not my only call to customer service during treatment, I asked them a question about the mechanism of how the product worked ("How do you straighten teeth without expanding the palate to make space?"). It seemed like a reasonable question. Instead of answering (turns out there's a very simple explanation), they immediately got defensive and told me: "We can't fix palates. That was in the terms and conditions you agreed to. We have concluded that you're not a candidate, but we can no longer give a refund because you agreed to the T&C." And that was that. I have not been able to get any sort of service from them since.
It turns out aligners would totally have worked for me; an orthodontist recommended the exact same treatment. Had Byte taken 5 minutes to answer my question rather than cut me off reactively, I would probably be done with treatment by now. Instead, I now have to start over again (with a different company of course) and am out the money I paid to Byte. I am trying them one more time to see if they can resolve it and in the last 30 minutes of being on hold, I can't tell you how many times they have said "If you are not a good candidate we'll refund your purchase price, guaranteed." What a joke!
Thank you, Elisabeth, for reaching out and for making your voice heard. We'd love to look further into these concerns to see if how we can best assist. Please reach out to Byte Support Team directly at patient.byte.com/support or via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team.. You may send us an email at email@example.com to allow us to investigate further and see how we can help. Thank you!
Reviewed Sept. 23, 2023
I had very crooked front teeth and its straightness was improved by Byte so it's been wonderful. My smile is completely different than it used to be. I did the impression kit and it was super easy. It came with step-by-step instructions. I’ve done it twice because I had some dental work done that changed my impression, so I did it again and it was just as easy as the first time. You have to do updated photos every now and then. As long as you do all that, then there's no charge. I have three sets of retainers left. We've extended my wear time a little bit just because my teeth shift a lot slower than the average.
Thank you, Chelsea, for this kind review! We're so glad to hear this, and if any questions or concerns come up, please reach out to Byte Support Team at patient.byte.com/support or via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!
Reviewed Sept. 22, 2023
They are cheaper than other companies. Plus, they have a night-exclusive option versus a 22-hour retainer. I only wear my aligners overnight. With most other companies like Invisalign, you have to leave your retainers on all day. But customer service is not great. It's all asynchronous and email-based. Also, you're waiting for things to get mailed back and forth. They're not prompt in getting back to me. The app isn't great too. Even the metrics, outreach and communication aren't always up to date or working with the devices.
If I could have seen a dentist in person, I would have preferred that, seeing how everything went. Doing it remotely isn't really effective. I would have paid more for Invisalign or something to get the office visit and have it done promptly rather than starting over and all these refinements.
Thank you, Nevin, for your feedback. This is very helpful for us to know, and thank you for sharing this and making your voice heard. We're sorry to hear you've encountered communication barriers and app issues. To allow us to best assist, please reach out to Byte Support Team at patient.byte.com/support to allow us to investigate further and help in any way we can. If you've reached out and have yet to hear back, send us an email at firstname.lastname@example.org. Thank you.
Reviewed Sept. 15, 2023
I liked Byte's good customer service and they were not as expensive as some of the other ones. I got an impression kit. They did it all through the mail. It has these putties in it. And the app gave me the instructions on how to do everything. It was user-friendly. Very simple, nicely laid out. The only thing that I get frustrated with is they have me take pictures for updates. I can't seem to get good angled and good quality photos.
I'm almost done. I wasn't happy with where everything was at by the time I had finished the initial plan. So, Byte sent me another set, which I'm more than halfway through now, just to get everything set a bit better. They had two options. I could have them during the day. And they had to be in for at least 12 or 14 hours. Or I could do the night time option and they just have to be in for 10 hours. I keep them in while I sleep, a few hours before I go to sleep and an hour or two after I wake up, depending on when I put them in before I go to bed. But just 10 hours and overnight, but no eating or drinking with them.
Thank you, Cassandra! This kind review is so great to read. Thank you for your feedback. Additionally, while we understand that photos can be frustrating, as Byte is an all-remote aligner therapy, they are a vital part of the Byte process to ensure safety and efficiency of treatment. If any questions or concerns arise, please reach out at patient.byte.com/support. We're here to help!
Reviewed Sept. 13, 2023
It seemed to me that Byte was the best, both in terms of price and hopefully, quality. They gave me the mold for my mouth that I sent back. I had my stuff in a reasonable amount of time, and I started my treatment. It had its ups and downs, but I'm happy with where we're at. This is my second set of aligners that I'm on. The first set, a little on both sides of not following through well enough, ended up not working. I have those canine teeth. I have very long ones, and those teeth were too big for my first set of aligners. So, they gave me a free new mold and aligners. They made it right. I'm on step 11 of 17, 2 weeks at a time. I have one tooth that's a big issue. It's not in place yet, but it's much better than it was. And my smile is already way better because of it. So, I'm generally happy with the process, apart from having to do it every night.
Thank you, Scott! This kind review was very gratifying for us to read. If any questions or concerns arise, please reach out at patient.byte.com/support or via phone at (877) 298-3669. The Byte Support Team are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!
Reviewed Sept. 13, 2023
At the end of the main treatment, I felt like my gaps were better closed. But right now, we are taking extra steps because one of my teeth was not actually rotated and it has to rotate a little bit. I just sent a photo of my latest set. It was upper 10 and lower 6. And I just switched to upper 11 and lower 6 again because lower six is the final one. This is kind of extension from my main plan. That's why I have like 6 for lower and 14 for the upper level. However, I don't feel like my monthly check ins are being evaluated properly. I feel like I need to call more to get feedback. I had video calls two times and I like my feedback on the video calls. I feel like I am being taken care of when I talk. Also, I'm paying for 18 months and my credit came like that, which I like.
Thank you, Burak. This feedback is incredibly helpful for us. Thank you for making your voice heard and for reaching out. If any other questions or concerns come up, please don't hesitate to reach out at patient.byte.com/support. We're here to help. Thank you.
Reviewed Sept. 13, 2023
Byte has a night program, which I don't think the other ones had, and that's what I liked so I went with Byte. The process was super easy. I went online and answered a few questions. They offered me a few different programs according to what I wanted and then they sent me a kit in the mail. I got it within a week of filling out the questionnaire. It was for the molds and I took the molds real easy, put them back in the box, and sent it off. A week or two later, I got my plan with all the molds for my whole plan.
At first, it was weird having the retainers on and I thought it was gonna bother me when I slept but I really didn't feel them at all. They first day or two, there was a little bit of discomfort because my teeth were moving. But after that, it's like I don't even notice that they're there. Also, it's been super easy going through and I have the app on my phone, which is real easy to follow. They do little follow-ups and I know that they're looking at the pictures that I submit, because if something's wrong and they can see it, they'd call me up and send me an email. It's been really great.
Martha! Thank you so much for this kind review. We work hard to make sure our process is easy, simple, and effective, so reviews like this absolutely make our day. If any questions or concerns arise, please reach out at patient.byte.com/support or via phone at (877) 298-3669. The Byte Support Team are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. Thank you!
Reviewed Sept. 11, 2023
At the end of my plan. They sent me 15 steps but the plan only shows 14 steps. 8/29 asked support if this was a mistake and got an irrelevant response stating how they handle plans longer than 15 steps. Within an hour I responded with my same question. Day later 9/1 they responded with more questions. I responded 50 min later. That was the last I heard from them. I responded on 9/5, 9/6, 9/7, 9/8 requesting an update. I also opened a new ticket/line of communication on 9/7 in case something happened to the old ticket but still no response. On 9/8 asked for an update to this new ticket yet no response.
Finally, on 9/8 I sent a text. No response. I asked today, 9/11 via text for an update but so far I have not received one. Due to this lack of response I still have no idea if I am done with my treatment as my plan says, if I am even wearing the correct aligners, and have not ordered my retainers as my plan tells me to do. This is not the first time I had to spend weeks getting Byte's customer support to respond after I had an issue. My plan has taken months longer than planned due to this repeated lack of response.
Hi, Bobbie, and thank you for reaching out. We're sorry to hear you're feeling this way and would love to help in any way we can. When a support request is submitted, a 3-5 business day response time is typical. If you have reached out and been waiting longer than that response time, please send us an email at email@example.com to allow us to look further into this and help in any way we can. Thank you.
Reviewed Sept. 8, 2023
I have been a Byte customer for a little over 2 years. That's right, 2 years. It has not been a faster process than traditional braces. It has actually been more of a hassle as well. I have had to submit 3 different molds because the aligners that were being sent were not fitting properly. I am currently on my supposed last aligner and my teeth are not where they are supposed to be and Byte is telling me that I have to pay additional money to continue treatment. Mind you, my treatment is already paid in full and I have not even started my retainers... They say, "guaranteed for life". That's a crock. My wife will be starting an invisible aligner and it will not be with Byte. 10/10 DO NOT RECOMMEND.
Thank you, Ashton, for reaching out. We're sorry to hear you're feeling this way and we'd love to look further into your concerns to see if there's any way we can help. To allow us to do so, please reach out to Byte Support Team directly at patient.byte.com/support or via phone at (877) 298-3669. They are available to assist you Monday to Friday, from 8 AM to 6 PM MST. Additionally, we offer a call-back option that enables you to continue your activities while waiting for a prompt response from our team. If you've reached out and yet to hear back, send us an email at firstname.lastname@example.org. Thank you!
Reviewed Sept. 7, 2023
I would not recommend this company if you need anything other than minor alignment. I have pretty strong crowding, so much that my dentist suggested if I wanted straight teeth I should have my teeth filed down to make space. Of course the dentist wanted $5,000 for that treatment with Invisalign so I did the impression kit with Byte. They showed me a fancy diagram of how I would get straight teeth and within 4 weeks I had my first set of aligners. By week 3, my aligners had significant air gaps and support said I needed to do impressions again. The second set wasn't sufficient so I had to do them a 3rd time. I waited another 4 more weeks and had 15 new aligners. By week 7 of round 2, my teeth were slightly straighter but now there's air gaps again. Working with customer support is miserable because they take 5+ days to respond and it's always copy and paste responses.
Trying to do aligners outside of the dentist office is an admirable goal but when they try to remove the dentist from the equation, it's a total disaster. There's no reason they can't offer better patient service except that it probably costs them too much money. They run this business in a manner where they don't care if you fail, in fact it's probably how they make their money. It's impossible to get a refund and as you'll see in the other reviews, the "smile guarantee" is almost always void because of some nonsense. I really wish this company would have worked but now I'm out $2,000 and my teeth are not straight.
Thank you, Michael, for reaching out and for sharing this feedback. We want to be transparent and say: not everyone is a candidate for treatment with Byte. Byte is primarily intended for mild to moderate smile alignment concerns such as crowding and spacing. The Impression Kit process allows us to evaluate and determine if someone is a candidate, and those who are not are referred to chairside treatment. If you're a customer in treatment with concerns regarding your progress, the best route forward would be contacting the Clinical Support Team directly at patient.byte.com/support, as they have the dental knowledge necessary to best assist. Once you reach out, a 3-5 business day response time is typical to allow for proper evaluation of progress to ensure maximum safety and effectiveness of treatment. If that time passes and you have yet to hear back, please send us an email at email@example.com to allow us to investigate further. Thank you!
Reviewed Sept. 5, 2023
In October of 2021 I started nighttime aligner treatment with Byte. The first round of aligners went well, though it didn’t quite get to the promised results. I reached out to customer service and they were very responsive and willing to do another round. Unfortunately, I had to get a filling and a chipped front tooth fixed, but because I didn’t let them know beforehand, I “voided the guarantee” and would have to pay for the new treatment plan against the insurance I purchased. Which is understandable, though frustrating given the necessity of treatment so it would have just been a courtesy heads up anyway.
The real issue and reason for 1 star is what happened when I got the new set. The second round of aligners I was sent didn’t cover my back teeth, which led to me constantly clenching my jaw to try to get them to stay put. I made a support request and was told this was normal and to continue wearing them. After a month, I was in excruciating pain. Like, crying every time I chewed anything harder than white bread excruciating. I went to my dentist who said the aligners were the only plausible cause and to stop wearing them for a few weeks to see if it helped. I sent the note my dentist wrote to customer service and they agreed with the plan of action. The pain went from 10/10 to 7/10 during that time, but 7/10 is still pretty bad. It seemed clear that the aligners were to blame so I stayed out of them for the next 3 months. That, along with 10 rounds of acupuncture, and I was pretty much pain free.
ANOTHER request to the support team (you can’t just follow up on one email thread, it’s a whole new request every time), and they agreed to send a new impression kit to get a new set. They arrive WITH THE BACK PART MISSING. Just like the previous set that caused this problem, plus they were too high in the front so they would dig into my gums. Yet another support request, again told that it doesn’t matter that they don’t cover all the teeth.
At this point I’m over it, have spent over a thousand dollars trying to fix their mess, and have irreversible TMJ damage so I requested to stop treatment and get a refund (seems like the LEAST they could do). I was told that I needed a dentist or a physician note to stop treatment, even though I already provided one the first time this issue happened. My (new, not the one who wrote the first note) dentist suggested I see an orthodontist since another patient had a similar issue and the companies typically push for more and more documentation before they take responsibility. The orthodontist I saw said the aligners are almost certainly the problem, but he doesn’t want to write the letter because he’s seen these turn into messy legal disputes. So, everyone sucks here, but mostly Byte, which I recommend you avoid.
Thank you, Brookelynn, for reaching out. We're so sorry to hear that treatment has not been what was expected and that you are feeling this way. That being said, we take these concerns with the utmost seriousness and would like to investigate further. If you have not done so already, please reach out to the Clinical Support Team at patient.byte.com/support for assistance. Once you've reached out, please allow a 3-5 business day response window to allow the team to thoroughly review and advise. If that time has passed and you have yet to hear back, send us an email at firstname.lastname@example.org. We're here to support.
Byte Company Information
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- 3435 Ocean Park Blvd., #107-252
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