Byte makes clear plastic aligners to help customers straighten their teeth with no office visits. Certified dentists and orthodontists design treatment plans and monitor progress remotely. Patients see results in an average of two to six months. Byte offers financing options with 100% approval for both its all-day and nighttime-only aligners. Order an impression kit risk-free; if you aren’t a good candidate, Byte refunds the price.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Short treatment plans
- 100% approval for financing
- Nighttime-only option
- Lifetime guarantee
- Not everyone is a candidate
- Nighttime aligners are pricier
Byte's costs are on the higher end, but the company approves 100% of applicants for financing. Treatment times are short, and the company guarantees results for life.
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Jamie in customer service was absolutely amazing on the phone. True asset to the company. She quickly assessed, triaged and took care of me all in one phone call. Amazingly efficient. Progress on the product itself is going well and I'm liking the results!
Hey Jeremy, thank you for sharing feedback on your interaction with the agent. We strive to give our customers the best support we can when they reach out for assistance and appreciate hearing how we are doing!
I finished my set of aligners on February 21, 2022. It was a fast process because my bite wasn't complicated: a small overbite and a gap between my front teeth. It should have been an easy fix. However, I realized that Byte's treatment plan had caused my front teeth to meet edge-to-edge, and my back teeth not longer met at all. It made eating and living my daily life very difficult. I contacted them via email. They are always very slow to respond, but when they finally did, they recommended I take ibuprofen. I had to explain *again* that pain was not the issue. The issue was that my teeth and bite no longer functioned properly. After another LONG wait, they had me upload photos and videos of my ruined bite. They asked that I go with no aligners for two weeks and then send them more photos and videos. I did that.
Since that time, they have asked me to upload photos and videos after every single email I send them, even inquiries about how much longer it's going to take for them to answer the previous email! It has been three months since my initial complaint, and absolutely no progress has been made. They just keep asking me to send photos of my upper and lower teeth. Every time I take new photos and send them, and they tell me they'll review the photos and provide further instructions. And yet, here I am. Back to nearly where I started in the whole process. (I had to go all the way back to week 8 aligners on both top and bottom.)
Do not spend money with this company. Their customer service is slow to respond, and it doesn't seem as if anyone in the customer care team has any kind of dental training. I was even able to explain the issue after looking at the 3D model of my teeth/progress plan and what they'd done to my mouth. I honestly believe they make most of their money by providing such poor service most people just give up after a while. It's no wonder they don't offer refunds, given their utter incompetence in both dental practice and customer service.
Gregory, we hear your concerns and frustrations- At Byte, we know how important communication is and we always strive to be open and transparent, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Customers can also schedule a phone or video conference at any point during treatment through their customer portal. Our team should be sending check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look deeper into this and chat more about any questions or concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST or send us a direct message through Facebook and our team would be happy to assist. Let's make sure you are being taken care of! We look forward to connecting soon.
Professional company, great customer service, and very helpful support team. The product of this company has very good quality. I would recommend to anyone, for any ages. Hopefully in a few weeks I will have beautiful smile. Also price much less than any other orthodontist office.
Hey Natalia, thank you for sharing your experience with us! Please reach out if we can assist in any other way. You can reach us at patient.byte.com/support or by phone at 877-298-3669.
Ever since I chose to engage the Professional Care Meeting route, I learned more of the whys of the treatment stages and became a better team player on my way to achieving that great smile. Shawn B. is professional and courteous, and so kind and patient!
Gary, Thank you for that review! We are glad the team was able to provide more insight. We are standing by for support if you have any concerns.
I was expecting to speak with my dentist but I'm not even sure who the person was who I spoke with. They did not turn their camera on which was disappointing. My concern was about the space in my mouth. This was ignored and a different view discussed.
Good- my teeth are moving although slowly. Bad- customer service. I call the customer service number and provide photos of my aligners and they give me advice. 5 or 6 days later I get an email from the Professional Care Team and they tell me something different. I have had to take 3 different impressions and received 3 different sets of aligners. None of which I have been able to get all the way through. I am now waiting on my 4th impression kit. So far this process has taken 4-5 times longer than it should have.
Hey Chris, We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move so our Professional Care Team will advise different options than the Customer Support team previously advised. We want to make sure every customer has all the information they need to continue moving forward through treatment, if you still have questions or concerns we would be happy to look into that right away. Customers can schedule a phone or video conference with our Professional Care Team at any point through their customer portal. Our Customer Care team is also available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of.
Horrible company. You are better off with Smile Direct or Invisalign. This company is hard to reach, always unavailable, always giving ** stories and refused to give me a refund. I’ve been trying to get my refund since the beginning of April and it is now April 20 and I have not still received a refund nor an update on my account. I will never recommend this company to no one. Don’t waste your time nor money.
I have been a part of the Byte Family for several months now. They are the best!!! Best customer service!!!!! They are the very personal and want to make sure everyone who is with Byte has a beautiful and promising smile. Would highly recommend them for a beautiful smile.
Hi Richard, we are so happy to hear everything has been amazing so far! Here at Byte we want to provide the best experience for our customers with our product and service. So excited for you!
I’ve always been told I couldn’t fix my teeth with aligners, so when I got approved I was so happy!! I’m 5 weeks in and I can already see my teeth getting straighter! I’m so happy and can’t wait to see the final results.
Hi Victoria, thank you for the amazing review! We are so excited to hear this and we can't wait either!
It has so far been a wonderful experience, I referred a friend who got her retainers and we are both very satisfied so far. The aligners fit perfect and I love the Brite Byte. Overall I have no complaints. Thank you.
Hey Jessica, thank you for this awesome review! We are so happy to hear everything has been going great so far. We are standing by for support if you have any questions!
I've been a customer with Byte since 2020. My experience has been good but there is definitely room for improvement with the professional care team. I feel that the customers should be able to choose their care professional as we make relationships with our care advisor. Not all of the care team show that same compassion so we should be able to choose.
Hi Aishah, thank you for this feedback! Our whole Byte team is dedicated to ensuring that every customer has the best experience and support from start to finish. While some cases arise that require our Professional Care Team's assistance, they will work to get any questions or concerns resolved with the most attentive care to guarantee success. If there is anything we can assist with please give us a call at 866-240-9571 or email us at patient.byte.com/support!
At first this seemed like a great choice, but as my treatment got near the ‘end’ - there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also - one of the aligners chipped a small piece on my front tooth which they blamed on my teeth - they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.
Hi Kenneth, we would like to look further into this. We are limited to what we can discuss on public platforms though. Please send us a message over social media, or head to patient.byte.com/support for further assistance. We look forward to hearing from you!
I purchased the Byte Daytime treatment plan package for all-day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues of excessive bleeding on 1/9/2021. Explained blood was coming out from around the teeth and filling up his aligners. No cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual.
On 4/14 I had emailed, we were on week 12/15. 4/19 they requested updated photos of his teeth. Had to resend them 3 times, as they were having "technical difficulties" over 3 weeks, they acknowledged the receipt on 5/9. Stated it would be 3-4 weeks before the other liners to be shipped and continue to wear step 15 aligners until we started the next step so he didn't lose progress. We were happy to leave the step 15 in and it seemed to help ease the bleeding and some discomfort. In the meantime, we received the 2nd shipment. Because he was getting so much relief from staying in step 15 he continued to use them until October.
On 10/12 I messaged them that we had went to transition to the next aligners and they did not fit. They requested we fill out a Professional care support request, which we did immediately. On 10/19 I emailed them to follow up, as I hadn't heard back. They stated that they had sent an email. I received it later that day. They were requesting more photos/info, I sent. On 10/26 they requested MORE photos/info, I sent. They had us trim the liners/use warm water to get them to fit -did not work. We had to do new impressions. After receiving them they did not fit either.
Meanwhile he was in the step 15 so long he got a bad mouth infection. Doctor believes from wearing same liners too long, they have bacteria build-up. Since the "new" liners don't fit again, we just want a refund. Upon denial, I filed a complaint with The BBB. They keep replying to my case that they will reach out to me, but I have not gotten any new correspondence. I know they offer a lifetime guarantee, but that doesn't mean much if the aligners don't fit. I would highly recommend choosing a different company.
Hello Nichole, thank you for bringing this matter to our attention! It is important for us to ensure each customer's treatment is safe and effective whether that means taking alternative routes to get the promised results. We want to look into your concerns ASAP. Please give our team a call at 866-765-2327 or send us an email at patient.byte.com/support
My experience with Byte has been amazing. The most important thing for me is the customer service. They are always prompt with their response and someone is always willing to help. They were very helpful with sending me my second set of aligners after the first set didn’t work out. Definitely recommend!
throughout the process. Let us know if there is anything else we can do to help!
The system is so easy to use. I just started week #4 and I already see the results. I haven’t had any pain. There has been very little soreness to my teeth. People don’t notice that I am wearing my aligners.
Hey Rebecca! Thank you for sharing your experience so far. So excited for you!
My aligners do not fit correctly and they will not refund or fix the problem. They do not even go on my back teeth at all. I should be in my second set but the first barely fit. I’m dissatisfied with the product.
Hi Jessica! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding the aligners' progression, quality, and fitting, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Please reach out to us at email@example.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.
Byte Specialist Team phone call meeting. Amber-Jade M., CDA was friendly, knowledgeable and professional. She was thorough and explained everything clearly. It was a pleasure talking with her. My dental treatment plan with Byte is a little more complicated because I also have implants and crowns happening separately but concurrently with the byte plan. The byte team Is making sure that they are taking the best course of action for my treatment. I am impressed with this company!
Hi Lieke! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.
When I was a kid the richest guy in town was the orthodontist. This product just makes the ortho on the verge of obsolete. I just love that. I went around town to investigate doing this using the "Big Name" which is administered through a dentist/ortho. I compared that to this and went with this. Same upside, no downside, all for 1/3 of the cost. Are you kidding me? I love that. The "Big Name" can go pound sand.
Hello Andre! We are proud to offer a more convenient way to straighten your teeth. Thank you for your amazing review!
We are very pleased with our experience thus far. The initial set up process was easy to follow. My daughter’s treatment plan is progressing nicely. We are pleased with our results 14 weeks in. Anytime we’ve had questions our concerns have been answered quickly.
We are so happy to hear this, Cathe ! We want every customer to feel supported and cared for the whole way through!
Very impressed with the customer service. Whenever I experienced an issue, no matter how minor, it was always taken care of right away. I had a lot of spacing on top after getting my wisdom teeth removed and in just 6 months, they were close to perfect again. Thank you Byte Team!
We are proud to offer a more convenient way to straighten teeth! Thank you for your review, Katie!
The whole process is easy. I'm on week 3 and I see a difference already. Overall happy with the whole experience. Scheduling monthly payments is also simple. It is easy to send pictures each week so the dentist can make sure you're on track.
Thank you, Alexander! Our team is here to guide and support every step of the way. If you have any questions through the process please reach out to us! We're standing by for support
Everything works more or less fine and easy, but every step I go forward, I must trim and modify the lower aligner around the molars as you suggested. It is the only way to make it fit. But so far I'm getting the hang of it, and I'm pretty happy with the results that are starting to show.
We're so excited for you, Alicia! Our team is here to guide and support every step of the way. If you have any questions through the process please reach out to us! We're standing by for support
I love it :)). I feel my teeth shifting already and I’m only on week 3! It’s amazing how fast it's already working. Keep up with the good work! Only downside is I barely hear from you guys, other than that, love it!
We are so thrilled for you, Re’Nyah!
So far so good. It's been a couple issues with the back feeling like it's not really gripping but when I use the Hyper Byte and kind of chew down it begins to fit and this problem don't last more than ten minutes so it's ok now. Thank you!!
HyperByte is the BEST! Thank you so much, Daryl, we are so excited for you!
Loving the night time wear of the Byte aligners! I’m coming in on my last week of week 3 and am seeing some improvements, excited to start week four! The night time gives me the freedom during the day and all the movement in my mouth at night. What a great product. And my teeth are super white from the whitening product!
Hi Sarah , we are very happy to hear this! Feel free to reach out if you have any questions. We are always standing by to support.
Everything was great, strong product. Easy to use. I wish Byte offered interest free payment plan. I put the whole treatment cost on my credit card, this was fine, but not preferable. Overall, working with Byte as a company has been nice, I enjoy that they are casual and will text me.
Hi Jake! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.
Everything went well. The packaging was beautiful. Providing a link for others to get the same product was very convenient. Creating an account was easy, doing the molds was a blast and pre package slip being provided was super helpful. Agents are are quick to help if needed.
Yay, Andrea! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible. Thanks for the review!
My Byte advisor on multiple occasions missed scheduled phone calls without any warning or communication, gave inaccurate information on multiple occasions to straightforward questions (namely about financial questions and how that process worked), and then did not respond when I asked her about the discrepancy between what she had told me and what I was seeing for myself when I was making payments. I have had no communication from her since and had no idea how to seek a new byte advisor.
Hi Abbey, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
So far so good! I'm almost four weeks into treatment and have been incredibly happy with the process and progress thus far. Looking forward to seeing additional changes soon. Love the fact that you're whitening while the retainers are working!
Hi Bethany! We are so excited to hear this, thank you for writing in and sharing! Please do not hesitate to reach out if you ever have any questions!
Each week flies by when I get to switch my retainers out for the new set! The first few days my teeth are a little sore from moving around but the HyperByte helps immensely! I cannot wait for my 21 week process to be complete. Highly recommend to anyone who wants a perfect smile. Thank you Byte!
YAY, Candra! Sweet review, thank you.
Byte Company Information
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- 3435 Ocean Park Blvd., #107-252
- Santa Monica
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