Byte Reviews

I've been using Byte for a year and a half. After they send you a certain amount of aligners and if you're not satisfied with your smile, you could email them and they would ask for some other pictures. I sent them in and they told they they would ship however many aligners I needed. Two teeth didn't correct themselves the way that I wanted, so I emailed them again after that set was done. They told me they'd send me another adjustment. I'm hoping that this will correct my concerns. But if I'm not 100% satisfied, they are willing to keep tweaking. They send you an email every once in a while prompting you to do a check-in. You could use the app or the email. They go hand in hand. They get back to you fairly quickly. I was happy with their response time. I'm on my second adjustment but they didn't say, “No. This was what you paid for. This is the plan. You're done.” They were willing to, not once but twice, try to adjust my smile.

The beginning of the process was really good. The guy that reached out to me was very consistent and helped get me a couple of different discounts. He worked with me with all the questions that I had and made sure that I picked the right deal. When I did the imprints, I'm glad there were two in the box because one of them got stuck when I was pulling it out and it totally messed up the imprint. Other than that, all the liners have felt fine. I charge the HyperByte and it works great. I love the straightness of my teeth and I use the foam to help whiten them. I've recommended a couple of friends to Byte and they've already reached out.

Everything was relatively easy. The molding came with instructions and a video for me to watch, just in case I couldn't follow the instructions. I got everything really fast in the mail as well. My kit came in with nine aligners and a whitening spray. It also came with a little machine that goes in my mouth that I use on a daily basis for five minutes, and it's supposed to move my teeth. I started about two months ago, and the gap on my front teeth is already closed. I love it. The application really helped a lot with the weekly updates, because it reminded me when I had to change my aligner. I set a timer, so it reminded me to put the aligner on. I had very minimal conversation with the Byte customer service person, because I didn't really need to, and everything has been great. My sister is looking into trying the aligners as well, and I was just speaking about it with her.

Everything's been great, and I've noticed my teeth moving. I also got the foam to go in my trays and the whitening is subtle. The process took four weeks altogether ‘cause I had to get a second set of impressions. I did it all at home. Byte just mailed the products to me, and I'm wearing them continuously for 10 weeks. My experience with them depends on the day, but for the most part, it's not bothersome. It's an easier process than going to the orthodontist, ‘cause I've done that before when I was younger.

I'm still going through refinements with Byte. I still haven't been able to straighten out my bottom teeth. It's been a challenge. This is the third refinement. I'm just trying to get through the treatment. I wouldn't recommend them to anyone else.

You have to pay 15 bucks and Byte would send you the kit to see if you're even an applicant depending on your teeth or how messed up they are. You have to mold the two putties together and take the forms. You have to do two forms on top and two forms on the bottom. It takes about 15 minutes each time. You drool everywhere and it's disgusting. Then, you mail these forms back. Byte has an awesome 3D thing that can extrapolate the information. Then, they send you a yes or no, if you're an applicant, which I was. I had an overbite and a couple of gaps. They figure out the treatment steps, such as how many aligners you're gonna need and the course of the treatment and if you wanted to do daytime or nighttime.

Byte is cheaper. I had two kids that went to the orthodontist, and that was more expensive. We decided to try Byte for my son who had a lot of spaces in between his teeth. They sent in a kit which came in less than a week. He's finished 14 sets, and he just got new ones in yesterday. He has eight more weeks left. His teeth are looking much better. He likes the aligners.

I had a crowding issue on one side of my teeth and I needed to get that fixed up by almost moving just two teeth. I also needed training everything else out. I went with Byte and so far, I haven't had any hiccups yet. I'm still going through the treatment and I'm on my 15th week right now. People at home and friends say it seems like my teeth's moving quickly and I'm excited to see how the rest of it goes. The aligners are pretty comfortable and I was surprised with not having any pain other than a little discomfort when I change aligners the night that I change them every week. They seem to fit in well and I don't have any problems with the edges or anything inside my gums. Early on, it might have been hard for my gums to get used to with just having something plastic in my mouth and a little cut in the mouth from wearing them. But after having them for four weeks, it was just like cake.

My bottom teeth aren't straight and I wanted them to ease out. I wear the night and daytime aligners from Byte, and I'm a little more than halfway through the process. At first, it was uncomfortable, but I have the app and it walks me through everything.

Do not use them. They got my son through 15 weeks of treatment and we weren't happy with the position of his teeth. We followed all the steps and made sure he wore the aligners and his teeth did move, but after the final step, they do not look right. Ten weeks and 30-40 pictures later, they still were asking for more pictures with no offer of how to proceed with a resolution. Their end game was to wait us out and wear us down until we caved and told them to just send us the retainers we had prepaid for that will hold our son's teeth in a position that is not right... Shame on you and your customer service people. They drug this out and finally won in the end. Don't use them. Spend the money for an orthodontist, this is a subpar process. Signed - a worn out/unhappy Byte customer's dad...

Working with them has been a great experience so far. Customer service was very helpful helping me decide what the best option was for me. Once we were able to take care of that, everything came really quickly. Plus, I really enjoyed the interactive text conversation. If I'm at work, I can still contact customer service without waiting on the phone line. With the product, I can tell that my teeth are sitting differently in my mouth. They look straighter. This is an easy way to straighten your teeth without worrying about the dentist. It's worth it.

This company is going to take your money up front, provide a very untimely response time to any problems and there are many. I have had them 'working' on my teeth and it has been 8 months [they said 9 weeks total treatment plan] and my teeth are a mess. They show you a plan, as the fake computer 3-d models, not really what is going to happen in your mouth! It took 2 months to get management to respond - a phone call was cut off and they did not even call back to complete the concern and finalize a plan for a paying customer? They have your money so that's it. I wish I could do more to warn people.

Creating the molds was easy. I threw on some gloves, messed with the putty and then put it on. Sending it back was very easy too and the customer service was excellent. Wearing the molds is not too bad at all. I brush my teeth twice a day and I make sure that I scrub them clean with my toothbrush if I see anything on them. It's very easy and I love talking about it to my friends because they’ll ask why I am wearing them. And I'll tell them the whole story.

I was so excited when I got my impressions and almost 1 year later my teeth are worse than when I started! I've done two different sets of impressions and received two entire sets of aligners that did not fit right. My teeth are so offset that they have to settle for months before we proceed and try another. I have to badger and send email after email to even get a response and they treat me as if I'm an inconvenience. The product is meant for people who need MINOR ADJUSTMENTS!! Make sure you read the fine print and there is no refund policy!!!! I have never been so disappointed and frustrated! Good luck!

The molds were super easy. It was like a play dough type clay and it was super simple. So I got that done quick. Everything got done within three weeks. It was a speedy enough process. It's all been good. I get lots of like email updates about my treatment.

All my teeth had shifted significantly over the years since I had braces when I was young, so I wanted to straighten everything out again. Byte sends you impression kits and you have to do dental impressions on your own. I thought I was more experienced because I had a lot of dental work and a lot of impressions when I was a kid, but it still wasn't that easy. I've been on a 10-week program for 20 months now, and I've done impressions the second time, and I can say that it was not that easy to get them right. I might have gotten them wrong the first time. My teeth have certainly improved. They're a lot better than when I started.

I am writing to express my extreme dissatisfaction and frustration with the Byte at-home braces system that I signed up for over 9 months ago. I must emphasize that my experience with this product has been nothing short of a complete disappointment, causing me physical discomfort, extensive dental expenses, and significant distress.

I signed up with Byte online then we ordered the kit to take the impression. After the impressions were complete, they walked me through the whole thing and it was very easy. The number of aligners that Byte gives to their customers varies per person and how long they think it's going to take to straighten your teeth because there's an orthodontist that look at your bite. Then they send you pictures that show step by step how your bite is going to change. And mine is going to take three months if I wear my aligners every day and do exactly what they told me to do.

I should be close to done right now, but I had to go back into the previous aligners and it wasn't the original plan. I have a 20 retainer plan for the top and 12 for my bottom. I tried to request the remainder but Byte told me that it looks like my teeth weren't fitting the aligners properly or there are gaps between the aligner and my teeth. I thought they fit well though, and I didn't feel any pain. Other than that, I like the way my teeth look now compared to before I got the Byte treatment, but it could have been better. It's nowhere near as effective as braces.

I started my treatment with Byte in September of last year. The check-ins are pretty good and I just send them pictures. I'm now on my second set of aligners. The first set didn't quite get my teeth where I wanted them to be, so they sent me another set after doing new impressions, which worked well.

I use Byte for my misaligned teeth and I'm at the tail end of my program. The process was super easy and convenient. When I had one question, they were super quick to respond. The cost is also way better than anyone else.

I like the end result with Byte. I see my smile every day and it's what I wanted. I'm not covering my mouth anymore when I laugh. Their price was also way better than others on the market. I chipped my very back tooth in the middle of the process. Thankfully, it didn't impact it. It's been amazing so far. I still haven't finished but they make it super easy. One thing I enjoy is the app. It's a recent update. When I first started, there was no app to keep track of the data and the progress. It was easy at the beginning. It was the middle of the pandemic so I didn't have to leave my home. I don't make food for myself so I eat out all the time. Being forced in the home, it was a bit stricter to keep to the process. But whenever the restrictions lifted, I was out more and taking my aligners out more. The app whipped me back into place. The only time I ever had a problem was when I was the problem and didn't follow the schedule. I reached out to them and they said, "Just get back on it and you'll be good."

The teeth correction I was getting Byte for was a simple one and it was something that I didn't really need to go to an in-person dentist for. My experience with them was nice, simple, and quick. Hopefully, we can get it done within four to five months if I'm able to go through the plan correctly. At the beginning of the treatment, they send you a impression kit that comes with four of the trays that you use for your mouth, two for the bottom, two for the top, then you mix together two different putties that are different colors. So, you can tell which one's supposed to be which.

Byte responded pretty quickly, and they were offering a discount for the first step. They walked me pretty much through the plan. They sent a kit to do impressions, did the impressions, and then provided me with the treatment plan that asked if I wanted to move forward with the treatment plan. I'm on week 6 of 16, and it seems to be coming along okay. They have some regularly scheduled check-ins where you send them photographs, and they tell you if you’re experiencing any problems, to contact them. So far, it's been pretty seamless for me.

The reps were very, very diligent and very good about any questions I had. They were pretty much always available, always emailing me back or messaging me back. They were super helpful. My brother has had braces for four years, but my teeth look better than his right now after only using Byte for about 10 weeks. It's awesome.

I'm only a little bit into the process. But so far, I’m happy with everything. Getting set up was good. It was quick, simple, and easy. They sent me a kit and then I sent it back. Their team evaluated it, and all I had to do was pay the bill, and they sent them out a lot quicker than they promised. They said four weeks and I got them in two. The friendliness of the staff was nice. They were easy to work with.

Good customer service. I liked everything that Byte said. Everything is nicely designed, modern and clean, like when it comes to the boxes. I like the app, too. It's an easy process, and affordable as well. I'm happy with how my teeth look, so everything has been great. I would recommend Byte.

I did the All-Day Aligners. It's a good price. I can feel and see a difference.

Updated on 03/16/2024: This company is terrible in all aspects from sale to service and proper dental treatment. You are sent a mold tray to start. The treatment plan is then set up with 15 weeks, but NO ONE ever comes near to completing the plan in the agreed upon time frame. My approximately 4 month plan lasted 1.5 years without even being close to be corrected. I had to stop the program. Getting out to the program is ridiculous.

The retainers have been user-friendly so far. They have been helping. The app prompts me to do whatever I'm required to do. I have four weeks left. And I'm happy with the results as far as the cost and the amount of trouble that I've had to go through. I really appreciate not having to go into an orthodontist.

Please just go to a dentist office where you can get the customer service needed for such a big investment. I am still waiting for a refund 5 1/2 weeks after cancelling the order before it was even manufactured. I went through the impressions and was setup to have a phone meeting on April 14th with a representative. I stated in my email to the customer service department that I wanted daytime trays. The rep that I had the call with took my HSA card number and processed the charge $2748. My confirmation email the same day and it was for night trays which were $400 more. I immediately contacted Byte via email, text, and a support link to leave a message. No one got back to me to let me know that my order was corrected and that I was refunded the overcharge.

Byte is the worst product and company ever. It’s all lies. They tell you 3 months but I am 3 aligner sets, all terrible quality by the way, in and still no results. Actually, my teeth have gotten worst and I now have bone protruding from the bottom of my jaw. Customer service is awful. Stay away at all costs.

The impression kit and starting the process went great. The experience with Byte has been good so far. I’m a quarter of the way through.

I'm on week 5 out of 12 with Byte. It's early but I can see a change so far. It was a little bit uncomfortable on the first night that I switched to a retainer, but it's been fine after that. They assign you somebody that you can text for customer support and the response has been fast.

I liked that Byte was not traditional braces. I had to make an impression kit and send it back. If you follow the instructions, watch the videos and take it step by step, it's easy. If I wanted to pause the video and do that part, and start it and do that part, it was easy for me. The aligners crack. But I'm happy with the process. I feel a lot better.

Experience was great and I am happy with my results. There needs to be better communication regarding retainers but otherwise no issues. I am almost done with treatment and looking forward to sharing my new smile. I did receive a response regarding retainers and will follow those instructions.

All interactions have been pleasant and friendly. I am frustrated primarily with the lack of follow-up. There are required photograph check-ins completed at certain points during treatment and at no time was there indication that there was a problem with the compliance of my alignment. At the end I voiced concern over my alignment and after reviewing photos was told I had to repeat treatment plan. I repeated, and again, no actual follow-up even though I voiced concern that I didn’t feel the photos were actually being reviewed.

You get what you pay for and BYTE is not it. Customer service was poor, and communication was abysmal. Trays only fit for a few weeks properly. I followed all the instructions and was told to fall back to old trays and send pictures repeatedly. Ended up with Invisalign, and I am so much happier now with straight teeth.

I like that if your teeth change after the treatment, Byte will guarantee your smile for life. The process was straightforward. They sent the impression kit and it was easy to do. As soon as I sent it back, it was processed fast. I signed up for the at-night ones. I'm supposed to only have to wear mine 10 hours a day. I use it while I sleep and a little bit into the morning. The actual switching out of the different aligners was totally fine. But I have been experiencing problems with their estimate of how long it would take. I've had to backtrack a couple of times already.

I wanted to improve the alignment of my front lower teeth because of how they had shifted from age and childbirth. I went with Byte and it 's been a seamless and customer-friendly experience. The box that came in was laid out beautifully. It had clear instructions. It was an easy process to do. The returning process was easy as well. There were email notifications about doing pick-up. It lowered any obstacles it would take for someone to figure out how to complete their impressions.

Initially, everything seemed good. Everybody was very nice. But I was given a time frame of about four months for the full treatment and we're going on almost eight months now and I'm still not even halfway through my treatment. Certain aligners weren't fitting very properly and as time progressed, I'm already in my third set of sending impressions back to get new aligners made. Byte should locally have a place somewhere in each state where you could go and have them professionally take or have impressions made. Because, apparently, it's not working out very well for home impressions. The process of getting to the finish line is challenging. You just get a run-of-the-mill person to speak to when you call on the phone and you only get professional help through emails, which take about a day or so to get back to you, and video chats, which usually take about two days to schedule.

I was looking at Byte and SmileDirectClub and I ended up picking Byte because they were the cheaper option. I signed up with them and they sent me the little impression care kit. Then, a nice lady reached out to me and she answered all kinds of questions that I had. From there, I got my aligners and I've had them for some months now. The lady that I spoke with was very kind and she even listened to my kids screaming in the background the whole phone call. So, she had lots of patience.

I thought doing the molding was gonna be difficult but it was easy. I went with the night aligners and I like that I only have to wear them at night. The dentist was trying to do braces and Invisalign, and with the Invisalign, I have no choice but to do 22 hours a day. So, I was gonna do six months of braces and then another nine months of Invisalign. And with Byte, it's only gonna take me 26 weeks to get my teeth fixed. So, this is something that I've put a lot of thought into. I’m in Week Four of my aligners and in that one tooth that I want fixed, I can floss that tooth now. My teeth are not as crowded as it was.

Everything was quick and I liked the convenience. Once I initiated contact and they sent me the impression trays, I was going within a month. Also, the reps were very attentive and got back to me right away when I sent a message. I did the nighttime so I didn't have them on all during the day and that was nice too I had some crooked teeth on the bottom and they're straight now. There was a little bump on the road when there was a glitch with the app. It was saying that I'd be done in February and then it said I'd be done in October. I reached out to them, and they got back to me and said there was something going on with the app. They were aware of it. Other than that, I was really pleased with the convenience and the speed.

I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat.

I went to SmileDirectClub and I found their process to be really confusing. I then tried Byte just to see what the heck and I ended up qualifying and getting my impression kit. The impression kit was really easy. They give you a step-by-step direction and you just put the little putty together, put in the little things, and put it in your mouth. It was nothing too complicated. It was easy to follow and it was really fast.

The process with Byte was very straightforward and easy. They sent a tray with some putty, and I did it on my own at home. It was very easy. I only have to wear the aligners at night instead of all day. So I wear them while I sleep. My teeth are slowly straightening up. I especially feel it after I'm done wearing them every day. I can feel my mouth. I can tell it's affecting it because my gums hurt a little bit. I can tell my teeth are being manipulated. My process is supposed to be completed in June or July. It's a six-month process. So it's not a very long process. There's an app as well that helps you track everything and keep in touch with customer service just in case. It helps you keep track of what day to switch the aligners out and then what your next one is.

Byte has been really good for me so far. I'm on step 12 now. They had to help me out because I had to redo my impressions. When I first started, I was supposed to be 29 on the top, and 24 on the bottom. Now I'm 19 on both because I had to redo my impressions. They didn't like the way they were looking, so they sent me new stuff to do the impressions again and got me back on track again and didn't charge me extra. I was supposed to end in March but now I'm supposed to end in May. But so far, I’m pleased. My oldest daughter just got started with Byte. She liked the way my teeth was looking after doing them. She did her impressions Sunday night and I mailed them for her on Monday.

Everything's going good with Byte. I've had an issue unrelated to the trays. I had an issue with one of my upper molars, but I went to my dentist and it's a root canal thing. That's not attributed to the trays. I'm very happy with the results so far. The way that my teeth were crowded, it was hard to get the toothbrush in there and the floss. So, I feel like this is gonna help me down the road as I get older. So, I'm happy. Byte did a really good job with the fitting and the way the kit came. Everything was there. I like the way it's all organized. I like the way that they had the little nail file thing to trim up some edges. I like it when you guys thought of everything. It was very easy as far as the instructions. With all my questions, they had all the answers ready for me.

I've had a good experience with Byte. I talked to one guy mostly through text, but I got a phone call too. He was very helpful. The whole process was easy, from getting the kit to doing all that. It's been going well so far. I'm in my ninth week. I can definitely tell that they are moving more, like when I floss, they're not as crowded. I can definitely tell also a bit by looking at them too. I've got till August. The process has been good. I like their app as well. It is user-friendly and it's not difficult for me to remember to change them. They haven't bothered me at night. Sometimes when I put in my new aligner for the first day, it'll hurt a little bit. But after that, there's no pain.

They were really responsive and thorough. When I first started, the aligners were a bit uncomfortable. But the longer that you keep them in, the more comfortable it is. I feel slight discomfort but I definitely see results. I'm excited and it makes me happy.

My two front teeth had a tiny gap but it's closed now. The bottom ones started to shift but they have fixed themselves, which is good. I didn't need to do the whole braces thing again. I don't have to go to the dentist to have the retainers checked. So, it’s easier. Using Byte is still a lot. But I do the $67 payments at the end of the month, which is not bad.

Stay away. There are so many other REAL services that are equipped to create aligners for you that you can also put on Care Credit. Byte is a farce and will not provide you with the support or quality that it claims. Was super easy to sign up for the service, very attentive salespeople answered questions quickly and helped me pick out what I needed within days. They clearly spend most of their money on sales and marketing, and then lack any form of actual support. The aligners themselves are fine I guess; clearly 3D printed and probably costs them pennies to produce but it's everything else about this shady and unprofessional company that ruins the experience.

Seemed to be going fine until it was time for them to send my 2nd half of aligners, prior to doing so they needed photos to review. After this I was told we need to "backtrack" and revert to an earlier aligner on my lower and stay on my current on the upper. Now after a constant back and forth request for updated pictures, I literally have been on the same aligners for almost 2 months now without any progress at all. This is starting to feel like a scam, they take your money then hope you'll give up and not have to produce and provide your final aligners. I feel stuck in a endless cycle with no end in sight. Go to someone local that you can physically visit with if you desire aligners.

I have had braces previously, and simply needed some minor correction on just the lower teeth. I did impressions and got my kit and away I went, it wasn't until the checkups that I started having to interact with both the Byte Care team and their customer service that I realized how badly this could go if my aligners don't get everything the first try. Sadly it didn't fix my teeth, then began the never ending chains of emails, redirecting responses, repeatedly asking for photos that you send the day prior to a different rep. They ask for your "step" you are on, but after 3-4 different plans, and they restart back 1 each time, it's hard to know which one they are referring to. Also taking photos on their horrible app is a horrible experience.

Updated on 03/11/2023: After 15 weeks of using these aligners, I went on the app and requested the last 3 aligner set. After weeks of waiting, I called them to find out why they were taking so long. Only to find out they wanted me to do pictures and repeat weeks 12. Again, after weeks and weeks and submitting countless photos, no one contacted me with guidance. After telling them that I was going to contact my insurance and credit card company, now they want to ship me the last 3 sets of aligners. These people don’t care about quality of service or about providing a successful treatment. They just want your money. Stay away.

I was very excited about Byte, the price was good, the technology (HyperByte) seemed convincing, and the "at-night" approach was very appealing. I was told 7-9 months to a "perfect smile". In hindsight what is clear is that the company did a great job at marketing its solution and a terrible job in planning out how to execute it right.

Everything was going great in the beginning and even during my treatment customer service was great. However, I reached the end of my 10-week treatment and my teeth are not straight. I have sent several dead-end emails including pictures and all the information they requested. All of these threads ended in no response. I have called 2 times now without reaching a solution. The first call was the day my treatment plan ended. The second call was two days ago and I have yet to receive any response besides my treatment plan (which ended nearly two weeks ago) being put on hold? I'm confused why this isn't being treated as a bigger problem considering the amount of money I paid for an incomplete service. Nearly two weeks without an answer seems unacceptable. Just to clarify, my teeth are nowhere close to looking like the 3D model I was sold on. I will update with complete information once this has been resolved.

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks.

Very friendly and communicative customer service (phone, text and email) upfront. But in the end they would not allow me to put a downpayment on the aligners so that I could use my FSA funds before the end of the year. So keep in mind that if you have FSA/HSA money to use up, start the process with Byte at least 2 weeks before the end of the year, if not more. I also recommended that they update their website to make that clearer, since the website indicates that you can pay a downpayment, which would simply be refunded if the orthodontist decides that you are not a candidate. But in speaking with the customer service team, they clarified that you must do the impressions, send them back and the orthodontist has to review everything and approve your care plan before any payment can be made. Odd that they don't offer a downpayment options, but oh well. Will go back to Invisalign!

I've had issues with 1 tooth since the beginning of my treatment and complained multiple times. They just kept making new impressions of my teeth that still weren't helping. Then they asked me to stop wearing aligners for over 2 months, which made my teeth completely crooked, then told me they could no longer help me and offered a refund, which they previously told me wasn't an option since they offer 100% guarantee. I can't talk to anyone on the phone. When I call, no matter the number they give me, it goes straight to Serena's voicemail who is apparently in charge of my account. I have complained everywhere, but still can't speak to anyone on the phone. No one listens in emails. Don't use them!

Do not use Byte! They have awful customer service. I had to request my additional aligners to be sent to me and had to speak to a bunch of people from customer service before anyone would respond, which delayed the process. After 28 weeks, my two bottom teeth are still crooked. I reached out to customer service about it and they ignored me for a month. Then they told me it’s because of gapping between the aligners and my teeth, and to wear my prior aligners again. I did that, still crooked. Byte needs to have much better customer service and they need to be more proactive about checking in. Everything is automated so it feels very not personal and it’s a pain to get some help.

While Byte's aligners mostly did the job, their company makes it difficult. They are so understaffed that everything takes forever. As an example, I received my final retainers a few months ago. There are some sharp edges and gaps that are a QC problem. I wrote to them right away and explained the issue. A few weeks later I had a video chat with one of their specialists that recommended taking new molds for the retainers and said she'd have them sent out soon. She admitted that they had been having problems being responsive because there weren't enough people, but said they had hired a few more and maybe it wouldn't be so bad. More than a month later, still wearing retainers that are cutting my mouth and tongue, they haven't sent the new molding kit. The entire time with them has been like this.

I used the complete set of Byte aligners for the recommended timeframe. My crooked front tooth straightened somewhat but it was still twisted. However the Hyper Byte vibrating gadget that must be used 20 minutes every day actually loosens your teeth so they can move quickly. My teeth did move, but they remained loose and shifts easily. My dentist said I could eventually lose my front teeth that are not stable. Beware of that hyperbyte.

Byte customer service and product is an absolute travesty. After 22 weeks of wearing them, the aligners...my teeth are still in the same exact same and position they were in prior to plunking down thousands of dollars. When you speak with their "customer service", and try to explain that their aligners don't fit properly and aren't working, they quickly become condescending, rude and speak down to you like a child. Truly insulting and belittling. You'd be best served by seeing a certified professional orthodontist than working with this fly-by-night organization.

I foolishly chose to do this rather than Invisalign, because they offer a course with night treatment only, and I have a job where wearing aligners during the day would not work. I'm on tray 25, and have extended the wear on some - per instruction from Byte- for weeks on end. It's been years. And the one crooked tooth I started this whole thing to fix- it's still crooked.

TL:DR: Not worth it. Sure, it's cheaper than traditional options, but in the long run you might find yourself having to get traditional braces because Byte cannot fix your smile. It takes forever to hear back from customer service, and when you do, it still takes weeks to receive any new aligners needed. I would absolutely NOT recommend Byte. They ask for reviews from people very early on and I gave them 5 stars in my first reviews. I think this is how they maintain very good ratings, and most people probably do not bother updating their review if things go wrong somewhere down the line. I have been updating all my reviews to 1 star. I was 9 weeks into my 21 week journey with Byte. Everything was going very smoothly with Byte until the end. Somewhere near the end, a bottom tooth of mine got rotated and I could not close my mouth with the tooth like that. This was likely "user error", as I was the one in control of changing my aligners.

DO NOT BUY FROM BYTE. When I originally ordered my aligners from them, they DID NOT send me my bottom aligners and I had to ASK to have them send it to me. I have air gaps in my current aligners to which I am getting the run around with trying to send pictures to them and they keep telling me to send the same pictures. I've emailed at least 3 people who have sent me an automated message about sending a picture without air gaps and I've explained that they all have them or do not fit and they will not do anything about it. DO NOT BUY FROM THEM. THEY ARE A FRAUD

I've been in Byte aligners since May of 2021. I've been a diehard supporter of the company, and made many social media posts urging others to use this product. I will no longer be doing this. I have been wearing the same aligners since May 2022, because every time I contact the company, I get a run-around. I use the request form, I send the photos, I get sent a new request form, I send MORE photos, I get shuffled all around and NEVER talk to the same person twice. NOW I AM BEING TOLD I NEED TO START OVER. My teeth are not straight. They are SO CLOSE but not there. My aligners are not straight.

A dot.con. Very hands off. In order to get my retainers they requested positive feedback, and an escalation of my issue with the ill fitting retainers yielded no results to remedy issue. The end result is that my teeth are straighter, but more by luck than with professional care. I purchased my retainers elsewhere.

I was told I was not a candidate for the BYTE aligners but they will not refund my $905.00. I have made several calls, left several messages and no reply. I called the BYTEPAY and they say they have requested my refund but nothing has been resolved yet. Still waiting and now they say they need documents IN ORDER TO GET MY REFUND ALTHOUGH THEY ARE THE ONES WHO TOLD ME I WAS NOT A CANDIDATE FOR THEIR PRODUCT. They did not provide me with their product so therefore I should get my money back but they keep taking the payments out every month on the 30th! I just want my money refunded!!!

Amber walked me through my impression process and she also scheduled the pickup as well. She is absolutely incredible, so kind and extremely helpful. She responded quickly and continuously checked on me throughout the process. She deserves a raise!! Thank you Amber!

My experience yesterday was amazing. I loved the personal concern and attention to detail the representative showed. I’m currently at work and wrote the rep's name down at home. She was outstanding! She allowed me to explain my concerns and gave information that I may not have known before.

Kearsti ** (butler) was the customer service representative helping me with my impressions. She has gone above and beyond to please me and has been extremely patient and accommodating. Best customer service I’ve received. Her helpful and cheerful character is definitely telling even through texts.

I’ve only completed the first step of this process but I had to leave a review. The customer service has been phenomenal! Gracie was super helpful! Gracie’s response time was so quick and she was just very easy to work with!

DO NOT DO THIS! I started treatment with Byte in April of 2021 to correct a crooked front tooth and a slight misalignment on the bottom teeth, nothing major. A year and a half later I am left with major issues in the alignment of my teeth leaving me unable to chew my food properly leading to other issues as well such as acid reflux. I questioned the alignment process early on once I began having problems and their initial response was to dismiss it, they told me "it takes time to get used to the new alignment". I insisted something was not right with the way my "treatment" (I use that term cautiously!) was going. They issued me a new set of aligners. I am on my FOURTH set and my teeth are worse than ever! I have NO issues prior to Byte in regards to chewing and now I can't even chew gum due to the air gaps in the way my top and bottom teeth align.

For instance: Tonight I will start my “Step 7” personal aligners yet my app has reset to the beginning? … The electronic whitening pulse thingy has yet to sync up with my phone … and the whitener, after seven weeks of use shows no brightening?

Dead end. Maybe someone is lucky to get their teeth straight with this company. Definitely not me.

They have you use a device called a Hyperbyte and its usage is tracked by an app. At first, it worked great. After about a month, I started having connectivity issues. The device connects via bluetooth but it will not connect to my app sometimes, which is frustrating because it seems like I never use the hyperbyte.

Easy to use, sends helpful reminders. No complaints! It's been easy to stay on track with my treatment with this app and this company. I'm not even halfway through my treatment and I'm already starting to see less of a gap in my bite.

It’s nearly impossible to get ahold of anyone let alone get any of the info I need from the website or app. I’ve been trying to get my second box of aligners for weeks and have not even received a message back from anyone.

The fit was a lot better as the treatment went on. The app helped a lot with staying on track and reminders to use the hyper bite daily. I barely notice the liners while wearing them and can already see a difference in my smile.

I ordered the Byte impression kit, received it and sent it off. Nothing was ever said about only getting aligners for the top. They said my bottom teeth are too complex. I think this could have been said over the phone or via email and discussed with me. Nothing was ever said and now I feel like I’m out of $1,800. Very unsatisfactory!

It took forever to get them only for them to ship only half my aligners and nothing else and had to wear longer holding up the length of time to have my smile corrected. They are also super slow to respond or contact once to do receive them. That aside they do work.

I could say so many things about Byte but literally they are the best. It was worth waiting all these years to meet Byte and from the time I made my decision I've loved them and they're awesome, caring, amazing team and my smile is improving by the way!

I love my Byte experience. They are very helpful with the entire process. They sent me a plan and modified it to my liking and you can see results before you even pay anything. The aligner fits perfectly as well.

The app is lacking a lot of potential features. For instance, the check ins must be done through the website instead of app, the app only gives you a reminder. Can’t compare progress pics on app, can’t even change the day of the week in which you switch out your aligners. Way too limited in capabilities, it needs to contain the features that are available on the Byte website so it’s streamlined and easier to access. What’s the point of doing some things on the site and others on the app? It’s confusing.

I am halfway thru my second week and can already feel an improvement in my bottom teeth. Braces are a tight fit but do not bother me at night. I was worried I’d take them out in my sleep but I don’t… They fit perfectly and are doing their job! I am using Hyperbyte each day as well. Easy to use.

You can't get anyone on the phone. Then they have scripted email responses that have nothing to do with your concern. And it takes 5-7 days for them to respond to emails. Horrible, horrible customer service. I've been using the aligners for over 1.5 years at this point because they haven't sent the complete set so I have to keep asking for it and that takes even longer. Spend your money somewhere else.

Tabatha could not have been anymore helpful. She was incredibly understanding about the situation I was going through. Tabatha went above and beyond to help me. I do not normally leave reviews, but after my experience today I had to show my appreciation for all of the help and great service I received!

10/10 customer service. Usually respond within 24 hours. 9/10 app. Initially had issues with checkins but that got resolved within a week of me contacting customer care. 10/10 product. Cheaper than braces and other aligners. No dentist required as they have one within the company and reviews the pictures. Aligners will hurt the first day each week but that’s normal. Swap them out every week. It’s recommended to use hyperbyte to shorten treatment and help with sensitivity. The whitening/cleaning solution that comes with it also works amazingly with no sensitivity. The only issue is you begin to run out of it within 2 months.

Do not waste your money here for two main reasons. One, your teeth might look pretty, but your bite will be off. Two, worst customer service EVER! Three, they will hold your retainer hostage. I started treatment March 2021. I've been trying to get them to give me my retainer since February. They won't get over the fact that I have a front tooth that won't move, so they just keep sending me new aligners, without doing new impressions.

I sent away for impression kit and once I received it, I appeared to get emails from my "assigned specialist" however, I would email back and now that I need help, I can't get ahold of anyone. Tried email, phone (always goes to voicemail), support ticket, and social media. And this is before I gave them $2k. So glad it happened now before I spent all my money.

Mr. ** put the real smile on my face today with exceptional customer care. He also followed up with an email of our conversation. If all of my experience with were like this I could say great thing but my previous conversations have been terrible. Mr. ** thank you again for being the smile on BYTE for me. Have a fantastic weekend!!!

Finally after 4 months of not being able to use aligners, thanks to Shawn we may finally get it resolved. Paying $1,800.00 for something I couldn't use was disappointing, but Shawn took time to get things corrected. Thank you Shawn. For your patience.

Isaac helped me over messages and he was incredibly helpful, kind, and professional! I want to thank him very much!!!! Helped me away my decision! He was extremely clear with every question I had and he was extremely helpful and would definitely like to appreciate that!

Awful experience. (1) Completely understaffed. I am still waiting for help today on 8/19/2022, with a problem that I reported on 6/6/2022 and several follow-up emails begging for help. (2) The aligners did not do what they were expected to do; in the treatment plan, they show where my teeth will be moving to, but instead, they moved them too much to now be crowded, and no one will get back with me.

Great experience, help and support! Flexible financial plans and treatment plans that meet your needs and not the other way around. I think that this is great for all ages and can help anyone get the smile of their dreams

Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service. I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight. I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.

Byte operates as if they are scammers. You will be unable to connect with anyone at the company by phone, email, text, Facebook. Nothing. Absolute silence. They will follow up and communicate in every way up until payment is made then after you will be ghosted. My account manager and I discussed payment and we agreed upon the monthly payment plan for 36 months. Byte decided to charge my card $2974 with the first initial payment including interest. That was a bill that I was not expecting and I was unable to speak to anyone about it for weeks. DO NOT use this company. They give off scam vibes.

I had an amazing experience!! Jaisha ** was absolutely polite and helped me with all my questions and responded in a very timely manner. She explained the whole process for me and how it works. She was very helpful and I appreciate her time and help.

Waste of money. They find every excuse to void guarantee if there is an issue. Instead, they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teeth still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventually send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory beforehand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money.

I do not usually post reviews, but want to provide my honest experience for others. I chose Byte mainly because supposed to be shorter time and supposingly their hyperbyte is to help that. This is very false. My teeth were never horrible to begin with. I am going on year 3 and the delays are horrible between trying to get ahold of anyone and anything moving to get next set of aligners. Hyperbyte does not do anything better or speed the process up. Use it or not you will feel the same aligner loose when time to change in a week.

I signed up for Byte earlier this year and I really regret it - don’t make the same mistake I did. Like many others have said they are all over you during the sales process but when it comes to service they have disappeared, to the point of refusing to answer ANY incoming service phone calls. At the same time they continue to advertise heavily on social media to attract new customers, knowing full well that they will not be servicing them, just as they fail to service their current customers. This is shameless and disgusting, and if it’s not technically fraud it’s pretty damn close. Do yourself a favor and go elsewhere.

I looked into Byte aligners to correct my crowding issue. Byte advertises a "100% risk-free guarantee" so I went for it. I submitted my impressions and I will say the customer service and support for this part was really good. I ended up not being a good candidate for Byte aligners which was fine. I requested a refund for the impressions as promised, but I was denied. The reason given was that I was approved for aligners on the top but not my bottom teeth. I was not interested in only doing half of my mouth, for $2,700, especially since my bottom teeth are my main concern. They offered $300 off treatment, but to me, I would only be getting half of a treatment...pretty disappointing.

I like many others had a good experience in the beginning, only to go downhill the longer the treatment went on. My first set fit and felt great. The aligners extended around my molars and felt strong and well made. After about 8 weeks they did an evaluation of progress and determined my teeth weren't tracking as expected and did another impression to adjust treatment. The new aligners seemed to be made with cheaper materials and didn't extend around the molars, making them weaker. Since they were cheaper and weaker, they stretched and my teeth didn't track correctly. I tried to get them to give me better aligners but they said they were made correctly and refused. They also said they had different manufacturers and couldn't control which would actually make them. They also said that my impressions were the reason they didn't extend around molars.

Similar to many complaints, support is incredibly frustrating. I should have seen this as getting an orthodontist to speak over the phone from the beginning is incredibly difficult, but seems to be nearly impossibly once you submit payment/start service. Phone/Chat support are useless for getting anything more than a basic FAQ, and point to email support, which has you running in circles. Do not waste your time with this organization.

Thank you to the representative who has helped me out. This is the best customer service I have ever had. I originally tried getting liners with Smile Direct. But they gave me the worst service I have ever experienced. I couldn't find anyone to talk to or help me. Coming to you guys was the best decision I have ever made Thanks for all the help, and fast responses. You're on top of it, keep it up!!! I hope your manager reads this and acknowledges your hard work. You deserve it!!!

I started my Byte journey in 2020 and it is now 2022... I initially found Byte online and was impressed by the reviews, so I decided to try them because I wanted to fix my teeth. When I ordered the kit in April 2020, the customer service was AMAZING. The representatives were responsive and prompt. I got my first set of trays and everything was going ok until it was time for them to send my second round of trays. From there everything went downhill... I was supposed to get my second set in August.

I texted back and forth with Taylor. She was amazing! Very kind and patient! I work in customer care and I know how hard it can be but she really went above and beyond for me! She did not ask me to do a survey at all. I asked if I could leave her a survey! She deserves coffee, lunch, or a gift card!

Customer service is non-existent, you can't call them anymore and it takes them a week to respond to your emails. Byte caused an open bite on my back molars since I started them 1.5 years ago, and they have been giving me the run around for over 6 months now. They tell me "wear them only at night for a few weeks" then tell me "stop wearing them completely for a few weeks" and just rotate back and forth between this while claiming my open bite will fix its self over time. it hasn't gotten any better in the last 6 months and they won't let me move forward with having new molds made for new trays. I have sent photo after photo and video after video and I'm getting nowhere.

I was first very excited with the company and its guarantees. I had a small issue with my hyperbyte and it was replaced with no problem. Well I got in a bad car accident that caused me to lose a tooth. I've been going back and forth since early May and still no solution. I asked to do a new impression since I'm missing a tooth and can no longer use the aligners I have. I submitted all needed paperwork multiple times about work done and an X-ray showing the missing tooth. Every time I receive an e-mail I'm either asked for the same info again or they randomly bring up something else out of the blue that's need. I've asked for a partial refund and was told no. I feel completely taken advantage of by people that choose not to do their job. Also the phone line has been down since mid-May. Every time I call it directs me to the website to speak with customer service. The Byte for life guarantee is a joke.

The salesperson was really great at their job. They made me think that this company had superb customer support. That's how they get you. Once you get your aligners, it is nearly IMPOSSIBLE to reach them for help. They used to let us connect by video, but they removed that option without a word. Now, if you try to call them, no matter what time of day, you get a recording saying due to high call volume you need to request support online. Then they hang up on you. Yes, the price is right, but the support is WRONG.

I have been completely ghosted by customer support upon having issues with my treatment plan. I have tried unsuccessfully for over a month to get a single response from your care team (phone, text and email). What I was sold from a service stand point is not what is being experienced which is highly concerning. I honestly feel like I was scammed by your company at this point.

They spent lots of time trying to get me to buy that product. Have had terrible with the aligners and customer support since. I've had my aligners for 1 year. Nothing but problems and not even half way done through my treatment. Multiple reorders, backtracks, and inferior customer service. Look elsewhere!

I got to the 6th aligner and it did not fit. No help from customer service. l feel like I wasted my time and money. I requested a refund and have yet to hear from them. I should have followed my instinct and not pay in full.

I received one on one care that allowed me to explain my situation and be heard with a very bubbly conversation in between! Byte was always easy to use but now they have improved their company with an app and even better customer service!

I initially was quite pleased with Byte and the stellar customer service I received prior to making the purchase. After is a completely different story. My aligners have no been fitting for the last 6 weeks, and something is clearly wrong, but I have gotten short responses by different people just asking for more information, a week apart. This is horrible customer service. My bite is completely screwed up and my back teeth and front teeth are no longer touching. These people clearly don’t know what they are doing. I wish that I had spent the extra money to purchase Invisalign so I could be reassured that those who actually know what they are doing would be checking up on my teeth through the process. My bite has been completely destroyed and I have yet to get any real answers from anyone. Beware before using this company! Once they take your money, the follow through is deplorable.

I was a bit skeptical at first but this was amazing, from the start! They sent the impression kit and it was super simple to administer and ship back. They send the aligners in phases, keeping track of your progress along the way. Everything is easily accessible online and communications were on point! I highly recommend this over other companies. They hyperbyte is a game changer!

Somebody from the professional care team has contacted me and we are currently working it out.

The agents helped me out and they was excellent. Every question I had was answered and very helpful. I would and will definitely recommend Byte to people because they actually help the customers and they go above and beyond. I love it so much. Anything I have a problem with they will make sure to help me.

Great customer service! Product really works. I am only on step 14 of 21 and there is an HUGE difference in the smile. I would never have started using Byte if my teeth looked the way they do now. Looking forward to seeing what my smile will look like after step 21!

I been using Byte for 8 weeks now and man!! When I tell you the results so far are impeccable, believe me. I can’t wait to finish my whole treatment. I recommend this to anyone who want to straighten their teeth.

Everything was off to a good start, but then I ran out of aligners. It took them about six weeks to send new ones. Then the new ones ran out and I have had to roll back six weeks of treatment because the aligners are cracking from what I am guessing is wearing so much. The biggest complaint is no customer support, I promise. Just email their support before you purchase. I have had zero responses via email or phone now for six weeks. Only automated replies. Save your money. Go elsewhere.

Shawn was very helpful and answered my concerns professionally. Thank you for much for your help. I was concerned about the final aligners and the fit. I no longer have any concerns. I am very pleased with the service and my results. I am looking forward to my final results and my new improved smile!

Jamie in customer service was absolutely amazing on the phone. True asset to the company. She quickly assessed, triaged and took care of me all in one phone call. Amazingly efficient. Progress on the product itself is going well and I'm liking the results!

I finished my set of aligners on February 21, 2022. It was a fast process because my bite wasn't complicated: a small overbite and a gap between my front teeth. It should have been an easy fix. However, I realized that Byte's treatment plan had caused my front teeth to meet edge-to-edge, and my back teeth not longer met at all. It made eating and living my daily life very difficult. I contacted them via email. They are always very slow to respond, but when they finally did, they recommended I take ibuprofen. I had to explain *again* that pain was not the issue. The issue was that my teeth and bite no longer functioned properly. After another LONG wait, they had me upload photos and videos of my ruined bite. They asked that I go with no aligners for two weeks and then send them more photos and videos. I did that.

Professional company, great customer service, and very helpful support team. The product of this company has very good quality. I would recommend to anyone, for any ages. Hopefully in a few weeks I will have beautiful smile. Also price much less than any other orthodontist office.

Ever since I chose to engage the Professional Care Meeting route, I learned more of the whys of the treatment stages and became a better team player on my way to achieving that great smile. Shawn B. is professional and courteous, and so kind and patient!

I was expecting to speak with my dentist but I'm not even sure who the person was who I spoke with. They did not turn their camera on which was disappointing. My concern was about the space in my mouth. This was ignored and a different view discussed.

Good- my teeth are moving although slowly. Bad- customer service. I call the customer service number and provide photos of my aligners and they give me advice. 5 or 6 days later I get an email from the Professional Care Team and they tell me something different. I have had to take 3 different impressions and received 3 different sets of aligners. None of which I have been able to get all the way through. I am now waiting on my 4th impression kit. So far this process has taken 4-5 times longer than it should have.

Horrible company. You are better off with Smile Direct or Invisalign. This company is hard to reach, always unavailable, always giving ** stories and refused to give me a refund. I’ve been trying to get my refund since the beginning of April and it is now April 20 and I have not still received a refund nor an update on my account. I will never recommend this company to no one. Don’t waste your time nor money.

I have been a part of the Byte Family for several months now. They are the best!!! Best customer service!!!!! They are the very personal and want to make sure everyone who is with Byte has a beautiful and promising smile. Would highly recommend them for a beautiful smile.

I’ve always been told I couldn’t fix my teeth with aligners, so when I got approved I was so happy!! I’m 5 weeks in and I can already see my teeth getting straighter! I’m so happy and can’t wait to see the final results.

It has so far been a wonderful experience, I referred a friend who got her retainers and we are both very satisfied so far. The aligners fit perfect and I love the Brite Byte. Overall I have no complaints. Thank you.

I've been a customer with Byte since 2020. My experience has been good but there is definitely room for improvement with the professional care team. I feel that the customers should be able to choose their care professional as we make relationships with our care advisor. Not all of the care team show that same compassion so we should be able to choose.

At first this seemed like a great choice, but as my treatment got near the ‘end’ - there was poor follow up and direction from the Byte team. I still have correction left but they keep cautioning me to wait two more weeks and then we will go from there. Also - one of the aligners chipped a small piece on my front tooth which they blamed on my teeth - they’ve been fine for years before using this system. Spent the extra money and go with a real company with real support.

I purchased the Byte Daytime treatment plan package for all-day aligners for my son ($1,895.00) on 10/31/2020. It was a total of 24 top aligners and 21 bottom. The first set was the first 15 aligners. I emailed with issues of excessive bleeding on 1/9/2021. Explained blood was coming out from around the teeth and filling up his aligners. No cuts or abrasions. The teeth were moving, loose and bleeding. Was told it was normal. The bleeding was sporadic, we left some in for 2 weeks instead of the 1 week. Thought this might help the bleeding and loose teeth if it were more gradual.

My experience with Byte has been amazing. The most important thing for me is the customer service. They are always prompt with their response and someone is always willing to help. They were very helpful with sending me my second set of aligners after the first set didn’t work out. Definitely recommend!

So far my experience has been positive. There are things here and there that could be improved on just for ease of use. We're supposed to keep all the aligners but the packages are not resealable. This means, in addition to keeping the aligners (and for myself, the packaging to keep them in order), I also need to get and keep a zip lock bag for each set as well. If the original pouch that it came in was resealable, it would just be more convenient and less wasteful. Another thing that would be useful would be if it came with more than one file for the aligners. I have an 18-week plan but need to file the rougher edges for each one and it dulls the file pretty quickly. I've had a great experience so far, but just a few things that I think might improve the experience for future users!

The system is so easy to use. I just started week #4 and I already see the results. I haven’t had any pain. There has been very little soreness to my teeth. People don’t notice that I am wearing my aligners.

I’ve been self conscious about my teeth my whole life. Even tho most say my teeth are perfect already, they weren’t for me. I did some research and not only does Byte have the option for me to wear my aligners only while I sleep, but it’s EXTREMELY affordable compared to some of the competitors. They’re also more comfortable than I expected, and are easy to adjust to! If that’s not enough, the process was incredibly fast! From the moment I made the down payment, I was told that it would take about 5 weeks at most to get my kit and start my journey. My retainers showed up 11 days later. I was pumped! I had a personal customer service rep that I could text on the phone and get quick answers! It was great and I recommend Byte to anyone reading this!

My aligners do not fit correctly and they will not refund or fix the problem. They do not even go on my back teeth at all. I should be in my second set but the first barely fit. I’m dissatisfied with the product.

Lieke **

When I was a kid the richest guy in town was the orthodontist. This product just makes the ortho on the verge of obsolete. I just love that. I went around town to investigate doing this using the "Big Name" which is administered through a dentist/ortho. I compared that to this and went with this. Same upside, no downside, all for 1/3 of the cost. Are you kidding me? I love that. The "Big Name" can go pound sand.

We are very pleased with our experience thus far. The initial set up process was easy to follow. My daughter’s treatment plan is progressing nicely. We are pleased with our results 14 weeks in. Anytime we’ve had questions our concerns have been answered quickly.

Very impressed with the customer service. Whenever I experienced an issue, no matter how minor, it was always taken care of right away. I had a lot of spacing on top after getting my wisdom teeth removed and in just 6 months, they were close to perfect again. Thank you Byte Team!

The whole process is easy. I'm on week 3 and I see a difference already. Overall happy with the whole experience. Scheduling monthly payments is also simple. It is easy to send pictures each week so the dentist can make sure you're on track.

Everything works more or less fine and easy, but every step I go forward, I must trim and modify the lower aligner around the molars as you suggested. It is the only way to make it fit. But so far I'm getting the hang of it, and I'm pretty happy with the results that are starting to show.

I love it :)). I feel my teeth shifting already and I’m only on week 3! It’s amazing how fast it's already working. Keep up with the good work! Only downside is I barely hear from you guys, other than that, love it!

So far so good. It's been a couple issues with the back feeling like it's not really gripping but when I use the Hyper Byte and kind of chew down it begins to fit and this problem don't last more than ten minutes so it's ok now. Thank you!!

Loving the night time wear of the Byte aligners! I’m coming in on my last week of week 3 and am seeing some improvements, excited to start week four! The night time gives me the freedom during the day and all the movement in my mouth at night. What a great product. And my teeth are super white from the whitening product!

Everything was great, strong product. Easy to use. I wish Byte offered interest free payment plan. I put the whole treatment cost on my credit card, this was fine, but not preferable. Overall, working with Byte as a company has been nice, I enjoy that they are casual and will text me.

Everything went well. The packaging was beautiful. Providing a link for others to get the same product was very convenient. Creating an account was easy, doing the molds was a blast and pre package slip being provided was super helpful. Agents are are quick to help if needed.

My Byte advisor on multiple occasions missed scheduled phone calls without any warning or communication, gave inaccurate information on multiple occasions to straightforward questions (namely about financial questions and how that process worked), and then did not respond when I asked her about the discrepancy between what she had told me and what I was seeing for myself when I was making payments. I have had no communication from her since and had no idea how to seek a new byte advisor.

So far so good! I'm almost four weeks into treatment and have been incredibly happy with the process and progress thus far. Looking forward to seeing additional changes soon. Love the fact that you're whitening while the retainers are working!

Each week flies by when I get to switch my retainers out for the new set! The first few days my teeth are a little sore from moving around but the HyperByte helps immensely! I cannot wait for my 21 week process to be complete. Highly recommend to anyone who wants a perfect smile. Thank you Byte!

I am VERY dissatisfied with Byte. After sending in my impressions and pictures I was told I was good. So I paid $1900.00 and when I got my aligners I only received them for my top teeth. After emails and trying to get ahold of Byte by phone, which no one would ever answer... I finally heard from them saying I was only good for single arch because my bottom tooth was too complex. They didn't give me the option to continue or cancel. Why would I pay $1900.00 to fix 2 teeth on top when my bottom teeth are what I really wanted straightened. I told them I have tried 2 weeks of the top aligners and now that my tooth is moved a little bit it hits my bottom tooth when I eat and scrapes and hurts. I asked to be reimbursed because I was told everything was good then they just decide I would pay for what???? Only fixing my top teeth??

The whole process has been very easy and stress free, packaging and communication has been great. I am on week three and loving it so far. Can’t wait to see some visible results. I have had retainers from the orthodontist and honestly the fit of these are far better.

It’s such a easy experience! Things are moving along greatly! Everything is super easy to follow! And very smooth shifting of teeth! I love this journey and I’m so excited to see my new teeth! I’m so glad I get to be a part of this!